Customer Care Excecutive

Roles & Responsibilities:

1. Answer incoming calls and respond to customers

2. Management and resolve customer complaints.

3. Research required information using available resources

4. Document all call information according to standard operating procedures

5. Forward the complaint to the concerned area technician

6. Resolve escalated customer complaints

7. Complete call logs and reports

8. Manage large amounts of inbound calls in a timely manner

Skills:

1. Proficient in relevant computer applications

2. 10th pass or any higher education

3. Excellent data entry and typing skills

4. Superior listening, verbal, and written communication skills

5. Ability to handle the stressful situation appropriately

6. Fluent in Kannada and English.

7. Ability to multi-task, set priorities and manage time effectively.