Customer Care Excecutive

Inside Sales Executive

If you are passionate about sales, we’d love to hear from you!

Join Swift in offering industry-leading solutions for sectors – like infrastructure, food, pharma, Printing, chemical, packaging & warehousing.

Job Summary :

• Handle incoming leads (qualified + new inquiries) and convert them into business opportunities
• Provide product guidance and technical clarity to customers for the right solution fit
• prepare technical and commercial presentations to highlight product benefits
• Follow up with customers, handle objections, and negotiate terms to secure orders.
• Build strong rapport and trust with B2B clients for repeat and referral business
• Maintain accurate follow-up, lead stages, and order pipeline in the CRM
• Process customer orders efficiently.
• Ensuring effective communication and a high level of customer service.

Desired key skills :

• Passion for sales, Good Selling Skill
• Dynamic & good communication skill, Communication command
• Ability to understand & explain technical specifications to buyers.
• Positive attitude and professionalism in communication.
• Good natured with a pleasant personality.

Experience:

Minimum 2-3 years’ experience in direct sales function in industries, experience in Real estate, banking, insurance, call center, service, or manufacturing.

Preferred Qualification:

BMS ( Business Management Studies ), BBA (Business Administration)

Location: Turbhe, Navi Mumbai.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 2 years (Preferred)

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
• Experience with A/B and multivariate experiments.
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking.
• Up-to-date with the latest trends and best practices in online marketing and measurement.

Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently,   manufactures   aluminium   wire   rod,   sheet   and foil. Family   has manufacturing facilities  in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.

Key Responsibilities:

1. Onboard enterprise customers for solutions delivered by Masters India.
2. Project Manager for integration projects undertaken for enterprise customers.
3. Maintain highest standards of customer support to be provided
4. Follow up for resolution with DEV/QA team on the issues raised by the customer.
5. Continuous customer success approach with zero attrition to be ensured
6. Filing GST Returns for enterprise customers
7. Providing Reconciliation Statement to the clients.
8. Resolving queries related to E-invoice and EWB for clients

• Should have highly developed all round interpersonal skills. ·
• Should have impeccable communication skills. ·
• Excellent communication, presentation, networking and negotiation skills.
• Customer service oriented with a positive, well-motivated attitude. ·
• Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.

Responsibilities: 

As a backend developer you would be responsible for:   

• Executing full lifecycle software development
• Architect and conceptualise the solution from initiation to completion meeting client requirements 
• Work with customer and their integration partners to ensure the product is well integrated 
• Programming well-designed, testable and efficient code 
• Develop flowcharts, layouts and documentation to identify requirements and solutions 
• Work with cross-functional teams (Product, Engineering and ML team) to craft custom solutions 
• Ensure clients change requests are addressed effectively in a timely manner 

Requirements:  

• 2+ years of experience in architecture and developing high performance web applications
• In-depth understanding of the entire web development process (design, development, and deployment)
• Strong NoSQL and/or SQL database design and query writing skills with a commitment to performance and efficiency 
• Knowledge of RESTful API and SOAP Webservices paradigms 
• Experience with CRM/ERPs like systems SAP, Oracle, SalesForce, Servicenow, Workday, etc. would be a huge plus 
• Ability to operate in a highly ambiguous and fast-paced environment 
• Superior verbal and written communication skills 

Our Technology Stacks:  

• Demonstrated experience in our tech stack will be a big plus as it lets you get up and running with our product that much sooner 
• Node.js back-end with typescript 
• MongoDB as database 
• React to power our user interfaces (don't worry, we don't expect it for back-end) 
• NGINX as our web server 
• RabbitMQ 
• Redis 
• Elasticsearch 
• Docker 

Senior Software Development Engineer - Chennai  

Who we are?  

Kaleidofin is a financial platform for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.  

In a very short time span, global investors such as Omidyar Network, Blume Ventures and well known individual investors have supported Kaleidofin’s well thought out business model with $2.8 million in seed funding.  

With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.  

To know more about Kaleidofin, do visit our site https://kaleidofin.com/  

What You’ll Do?  

We are seeking extremely smart & independent senior developers who are gung ho about building large scale systems that are going to have a big impact on millions of customers. You will:  

• Lead design and development of products working closely with business team 
• Independently own software components and co-own entire applications with a small group of fellow developers 
• Formally mentor junior software engineers on the team, reviewing design documents, (peer) reviewing code, providing design direction and guidance 
• Build performant, scalable, yet secure, enterprise ready back end architectures that can support millions of users in parallel 

• Establish strong engineering best practices and champion their adoption 

Who You Need To Be? 
 

• 4+ years’ experience in software product development and delivery 
• Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).  
• Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities. 
 

• All experience should be from good product development or e-commerce background. 
• Able to take ownership of working with atleast one of mobile or web app teams for complete integration with backend 
• Must have shown good stability in all your previous associations.  
• Skill set 

• Have strong backend knowledge and cloud development exposure 

• Proficiency in Java, Spring boot, Hibernate, REST API development 
• Worked with at least 1 RDBMS (Mysql preferred). NoSql is a plus. 
• Have used or are very hands-on with Microservices, Docker, Kubernetes, Gradle/Ant, Kafka, GIT/bitbucket in a very agile work place. 
• Writing high quality code which is made better by unit tests and integration tests is how you work 
• Comfortable with exploring proven open source tech stack like Grafana, Kibana, Jira, Prometheus, caches like Redis/Memcached, task queues like celery, to name a few 

• Knowledge of test driven development and AWS tech stack will be a good plus