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Customer Care Excecutive
Customer Care Excecutive
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Customer Care Excecutive

Priyanka Marra's profile picture
Posted by Priyanka Marra
0 - 2 yrs
₹2L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Customer Service
Customer Support
English Proficiency

Roles & Responsibilities:

1. Answer incoming calls and respond to customers

2. Management and resolve customer complaints.

3. Research required information using available resources

4. Document all call information according to standard operating procedures

5. Forward the complaint to the concerned area technician

6. Resolve escalated customer complaints

7. Complete call logs and reports

8. Manage large amounts of inbound calls in a timely manner

Skills:

1. Proficient in relevant computer applications

2. 10th pass or any higher education

3. Excellent data entry and typing skills

4. Superior listening, verbal, and written communication skills

5. Ability to handle the stressful situation appropriately

6. Fluent in Kannada and English.

7. Ability to multi-task, set priorities and manage time effectively.

Job Types: Full-time, Regular / Permanent

Schedule:

 

  • Rotational shift

 

Education:

 

  • Higher Secondary(12th Pass) (Preferred)

 

Language:

 

  • Kannada and English (Preferred)

 

 

 
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About iFuture Globistic Limited

Founded :
2018
Type :
Products & Services
Size :
0-20
Stage :
Profitable

About

IGL - iFuture Globistic Limited iFuture Globistic Limited has its presence in four major sectors Fast Moving Consumer Goods (FMCG) Manufacturing, Technology, Agro and Large Scale Engineering
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Girisha Akula

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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