Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
Skills:
1. Proficient in relevant computer applications
2. 10th pass or any higher education
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Regular / Permanent
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Kannada and English (Preferred)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Timing - 9.30 to 6.30 - Monday to Saturday
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"Founded in 2012, Pay1 empowers neighbourhood retail businesses & micro-entrepreneurs by adding revenues streams and providing them access to new products, credit and technology. With a network of 300k+ merchants spread across 350+ cities in India, Pay1 is at the forefront of combining retail, finance, travel and consumer technology to create an integrated business ecosystem unique to the Indian markets.
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- Candidates should have all relevant education & experience related documents.
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Full Stack Developer - Averlon