Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
Skills:
1. Proficient in relevant computer applications
2. 10th pass or any higher education
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Regular / Permanent
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Kannada and English (Preferred)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title- Cloud Sales Specialist
CTC- 12-14Lpa
Location- Gurgaon
Experience- 6+Years
Working Mode- Work from Office
Critical Skills- Good communication skills,Cloud Sales, B2B sales
Qualification- Any Engineering/Computer degree
The Cloud Sales Specialist is responsible for achieving revenue targets and ensuring on-time collections for the assigned cloud products/services (for example ,Azure, AWS, GCP) in the respective location(s). The role holder is responsible for the effective management of the sales funnel, execution of marketing activities, and coordination of channel partner enablement initiatives for the assigned product/services. Building and maintaining strong professional relationships with vendor and channel partner representatives is critical to the role.
Responsibilities:
- Responsible for achieving revenue targets (quarterly, annual) through effective sales funnel management for the assigned products/services in the respective location(s)
- Be responsible for on-time collections from channel partners and execution of marketing activities for the assigned products/services
- Build and maintain relationships with vendor representatives and channel partners for the assigned products/services
- Responsible for MIS, reports generation, documentation, and compliance for sales, collection, and channel enablement activities, as per guidelines
Requirements:
- Must have experience in Cloud Sales and B2B Sales.
- Field Sales would be an added advantage.
- Experience of around 3 to 5 years in the sales function in IT Distribution, preferably in cloud solutions
- Should possess an understanding of the sales, distribution, and channel management process for cloud solutions -
- Good Product knowledge of Cloud Solution offerings
- Cloud sales certification with one or more vendors is mandatory (for example, Amazon, Oracle, GCP)
- Should possess excellent interpersonal and communication skills
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Job Title: Apple Specialist (Mac Support Expert)
Job Description:
We are seeking a highly skilled Apple Specialist with in-depth knowledge of Mac systems to join our IT team. The ideal candidate must excel in troubleshooting, configuring, and supporting Mac devices and macOS environments. If you have expertise in Apple products and a passion for delivering exceptional technical support, we want to hear from you!
Key Responsibilities:
- Provide advanced troubleshooting and support for Apple devices, including MacBooks, iMacs, and other Apple hardware.
- Install, configure, and maintain macOS and associated software applications.
- Manage device enrollments and updates through Apple Business Manager and Mobile Device Management (MDM) solutions like Jamf or Mosyle.
- Resolve issues related to iCloud, Time Machine backups, and file system configurations.
- Assist in integrating Apple devices into hybrid environments, including Windows and Linux systems.
- Perform hardware diagnostics, upgrades, and replacements for Apple products.
- Educate and train users on macOS features, shortcuts, and best practices.
- Coordinate with Apple Support and vendors for hardware repairs or advanced issues.
- Maintain documentation of Apple device inventory, configurations, and troubleshooting steps.
Required Skills and Qualifications:
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- Proficiency in configuring and managing Apple hardware and software.
- Knowledge of Apple ecosystem services like iCloud, Handoff, and Continuity.
- Experience with MDM tools (e.g., Jamf, Mosyle, or Kandji).
- Basic understanding of networking concepts, including Wi-Fi, VPN, and file sharing.
- Strong communication and customer service skills.
- Ability to work independently and adapt to fast-paced environments.
- Apple certifications (e.g., Apple Certified Support Professional - ACSP) are highly preferred.
Work Environment:
- Primarily focused on Apple products, but may involve collaboration with other IT systems.
- Remote and onsite support as required.
● Attending virtual sales meetings.
● Responding to client’s queries via email or calls.
● Determining a client’s business requirements and whether the products being considered are suitable.
● Answering any technical questions, the client might have
● Presenting your findings to the technical team & project manager to act on, after confirmation from the Project manager convey the outcome to the client
● Carry out cold-calling in order to create interest in products and services, generate new business leads and arrange meetings.
● Prepare and deliver presentations and demonstrations to customers.
● Meet sales targets set by managers and contribute to team targets.
C#Role Objective:
Ensure that our software products are of the highest quality by utilizing manual and automated testing techniques, excellent communication, and logical reasoning skills.
Roles & Responsibilities:
Test Strategy and Planning:
- Design, develop, and implement comprehensive test strategies and plans.
- Collaborate with product managers and developers to understand product requirements and define appropriate test scenarios.
Test Development and Execution:
- Develop detailed, comprehensive, and well-structured test cases.
- Execute manual test cases and analyze results.
- Set up, maintain, and operate test automation frameworks.
- Detect and report software defects using a bug tracking system, and work with the development team to troubleshoot, debug, and resolve them.
Continuous Improvement:
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
- Research new testing tools, methodologies, and best practices and share findings with the team.
Collaboration & Communication:
- Clearly and concisely report defects and other testing outcomes to developers and other stakeholders.
- Collaborate with cross-functional teams to ensure seamless integration and quality throughout the software development lifecycle.
- Facilitate and participate in QA reviews and updates to ensure consistency and compliance with standards.
Documentation & Reporting:
- Maintain detailed documentation of test cases, test scripts, and test outcomes.
- Produce regular reports on test status, anomalies, risks, and validation results.
Mentoring & Coaching:
- Assist junior QA team members and offer guidance as needed.
- Share knowledge on advanced testing techniques, tools, and best practices.
Staying Updated:
- Stay updated with the latest industry trends, tools, and technologies in QA testing.
- Attend training and workshops to continually improve your QA skills.
Required Skills & Qualifications:
- 1-3 years of experience in a similar role in a software services environment.
- Proficient in manual testing techniques, including black box, white box, and grey box testing.
- Experience in setting up and using automation testing tools such as Selenium, JUnit, TestNG, etc.
- Excellent communication skills, both verbal and written.
- Strong logical reasoning and problem-solving skills.
- Familiarity with bug tracking tools like Azure DevOps, JIRA, etc.
- Knowledge of software development lifecycle (SDLC) and agile methodologies.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications:
- Certifications in Quality Assurance, such as ISTQB or CSTE.
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Java
Spring Boot● We are looking for a passionate individual contributor to join us as part of core engineering
team and help us in building our products and platform from scratch. The potential candidate
would be part of a strong tech team to help us disrupt the Indian consumer fintech space.
● You will be responsible for the full product lifecycle including requirements analysis, design,
implementation, testing, deployment and post-deployment monitoring.
Basic Qualification
● 1-6 years of strong individual contributor experience as a software engineer
● Strong knowledge of object-oriented programming concepts
● BS/MS or higher degree in computer science, computer engineering, or related work experience
● Knowledge of data structures/algorithms and an understanding of design tradeoffs
● Strong knowledge in Java and experience with Spring Framework
Following are some of the attributes we are looking for:
● Experience of working with large and cutting-edge internet startups and firms
● Excellent communication skills in both written and verbal communication
● A strong desire to break the code and find hidden bugs before customers find them in
production
● Strong sense of ownership, solid work ethic and a responsible team player
What's on offer
● Opportunity to be part of the core engineering team of a promising startup solving one of
the biggest business opportunities in India
● Unique opportunity in building a fintech business from scratch using most of the related
technologies and integration with major players
● Opportunity to experiment with latest technologies and develop full-fledged product using
them
● Stock options
● Competitive salary
Data Analytics- Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
- Developing and monitoring campaign budgets.
- Planning and managing our social media platforms.
- Preparing accurate reports on our marketing campaign’s overall performance.
- Coordinating with advertising and media experts to improve marketing results.
- Identifying the latest trends and technologies affecting our industry.
- Evaluating important metrics that affect our website traffic, service quotas, and target audience.
- Working with your team to brainstorm new and innovative growth strategies.
- Overseeing and managing all contests, giveaways, and other digital projects.
Role and Responsibilities
Lead a team to develop, standardise and localise content growth methodologies, KPIs and best practices to help and accelerate category teams' work to drive content diversification, growth and consistency.
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Cultivate content marketing strategies targeted at driving traffic, engagement, generating leads, delivering sales, retaining customers and building brand awareness.
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Ensure brand voice consistency across all content assets.
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Lead HK’s content strategy for priority content programmes across brands
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Develop and execute content strategies specific to the growth of in-house
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Provide consultancy and support for in-market teams on creator/ partner
management (frameworks, support models, content category focus etc).
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Act as the point of contact with external social & PR agencies
Skills and Experience
|
|
PHPNeed to have hands-on experience of PHP,MySQL,Suite CRM/ Sugar CRM.
Attention : Immediate joiners required only max upto 15 days.
Requirement-
- Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform
- Design, implement, test and maintain our CRM built on SuiteCRM
- Setup integrations to various systems
- Create and maintain software documentation
- Implement Proof of Concepts for testing business ideas
- Recommend ways to improve reliability, maintenance, efficiency, and quality
- Follow SCRUM Agile Development methodology
- Experience on large scale projects
- Expertise in security framework
- Develop new modules, components and improve functionality in existing modules
- Experience with composer and upgrade safe modules
- Experience in SuiteCRM upgrade and code optimization
- Experience with MySQL database would be preferred
- Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups
Responsibilities include:
1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities
2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.
3. Conducting targeted email campaigns to reach key decision-makers in target companies.
4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.
5. Contributing individually to the team targets, achieving a high level of client
satisfaction and quality lead generation.
6. Research accounts and identifies the right contacts in every account.
Skill(s) required:
1. Excellent communication and articulation skills.
2. Self-motivated and results-driven; passionate to learn and grow.
Other requirements:
1. Experience with Augmented Reality/Virtual Reality
2. Out-of-the-box thinking
3. Proactive executioner
4. Loves building great products
5. Smart worker
Perks:
1. Great team
2. Cutting edge technologies
3. Certificates/Letter of recommendations
4. Informal dress code
5. Free snacks & beverages
6. Job offer (On successful conversion to a permanent employee)
React.js
Python
PostgreSQL
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Full Stack Developer - Averlon