Implementation Engineer
Implementation Engineer at Acqueon Technology · Remote, Bangalore · 5 - 12 years · ₹12L - ₹20L / yr · Profitable · Remote friendly · Posted 10 Jan 2022
5 - 12 yrs
₹12L - ₹20L / yr
Remote, Bangalore
Skills
Data center
contact center
Aspect-oriented programming
LCM
Customer Support
Dialers
• Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
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About Acqueon Technology
Founded :
2005
Type :
Product
Size :
100-500
Stage :
Profitable
About
Acqueon offers omnichannel campaign management software for sales, service, and collections. Acqueon uses Predictive Dialing and AI to optimize outreach.
Read more
Company social profiles
Similar jobs (1)
Remote only
8 - 12 yrs
₹6L - ₹12L / yr
Software implementation
Edtech
Implementation Engineer – Digital Evaluation System
Industry: EdTech / Higher Education
Experience: 8–12 Years
Location: Remote / Client Location (Travel as required)
Job Summary
We are looking for an Implementation Engineer to support the deployment and successful implementation of our Digital Evaluation System across universities and colleges. The role involves client coordination, system configuration, troubleshooting, training, and ensuring smooth implementation.
Key Responsibilities
- Implement and configure the Digital Evaluation System for universities and colleges.
- Coordinate with clients to understand their requirements and ensure successful deployment.
- Support system integration, configuration, testing, and troubleshooting.
- Conduct product demonstrations and training sessions for clients and users.
- Monitor implementation progress and resolve technical issues within timelines.
- Coordinate with internal Product, Development, and Support teams for issue resolution.
- Prepare implementation documentation, reports, and user guides.
- Travel to client locations for implementation, training, and support whenever required.
Requirements
- 8–12 years of experience in Software Implementation / ERP Implementation / Technical Support / EdTech.
- Experience working with universities, colleges, or educational institutions will be preferred.
- Good understanding of software implementation and troubleshooting.
- Basic knowledge of databases/SQL and APIs will be an advantage.
- Strong communication, coordination, and client-handling skills.
- Willingness to travel as per business requirements.
Compensation
Salary will be discussed based on your previous/current salary, experience, and interview performance.
Preferred Candidates
Candidates with experience in Education ERP, Digital Evaluation/Assessment Systems, Examination Management Systems, or EdTech products will be preferred.
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Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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