• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus

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- Explain products or services and answer queries.
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- Maintain customer records and update CRM.
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- Achieve daily/weekly/monthly targets.
Job Title: Lead US IT Recruiter
Location: Trichy, Tamil Nadu (Onsite)
Company: VDart Inc.
Experience: 5 – 8 Years
Employment Type: Full-Time
About VDart Inc.
VDart Inc. is a global IT staffing and solutions company serving Fortune 500 clients across North America and India. With a strong track record in delivering high-quality tech talent across domains, we’re expanding our India team and are seeking a strategic, result-oriented Lead US IT Recruiter to join our Trichy office.
Key Responsibilities
· Lead and manage the full recruitment cycle for contract, contract-to-hire, and full-time roles in the US market.
· Drive sourcing strategies using Dice, Monster, CareerBuilder, LinkedIn, and internal ATS.
· Manage a team of junior recruiters, provide mentoring, performance feedback, and support.
· Handle client communications and delivery for key VMS/MSP and direct clients.
· Negotiate rates, close candidates, and manage onboarding in coordination with internal stakeholders.
· Maintain and track recruiting metrics (submittals, interviews, closures) and deliver on SLAs.
· Stay current on industry trends, hiring patterns, and talent market intelligence.
Required Skills & Experience
· 5 to 8 years of hands-on experience in US IT Recruitment across various domains.
· Deep knowledge of W2, C2C, and 1099 hiring models.
· Proven experience with VMS portals like Fieldglass, Beeline, IQNavigator, etc.
· Hands-on expertise in sourcing through Dice, Monster, CareerBuilder, and LinkedIn Recruiter.
· Strong interpersonal and negotiation skills with experience in client interaction.
· Previous experience mentoring or leading a team is highly preferred.
· Willingness to work onsite from our Trichy office.
Hi
Profile : Network Support Engineer
Experience - 3+ years
Timing - Thurs-Mon: 10:30PM to 7:30 AM
Location: NOIDA, Sec-62 ( Work from Office)
Expertise & Hands on experience with the following:
- Creating new infrastructure from scratch
- Excellent working experience of LAN, WAN management and network devices
- Linux Server installation and drivers installations configuration
- Network troubleshooting in both windows, linux environments.
- Troubleshooting of WiFi Networks
- Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
- Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP.
- Investigate security incidents and implement measures to mitigate risks. ○ Participate in on-call rotation to provide support for network emergencies.
- Working experience to manage the complex network infrastructure.
- Experience to do automation to manage network devices using scripting.
- Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues.
- Cisco CCNA or equivalent certification is a plus.
Scripting for automation ○ Python ○ Bash
Non-Functional Requirements:
- Performs regular audits of server security and websites exposed outside to the world.
- Documenting any processes which employees need to follow in order to successfully work within our computing system.
- Experience supporting technical teams (e.g., developers and/or IT teams)
- Strong attention to details of problems and ability to navigate complex issues in high pressure situations
- The ability to effectively collaborate with various internal teams
- Excellent critical thinking and problem solving skills.
- Ensures all the problems are resolving in a timely manner and following SLAs.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Experience in a 24x7 environment.
- Good communication skills
Responsibilities :
- Determine the scope based on requirements, designing and building security components, and testing efforts, including stating the scope of work, calculating the resources, required in delivering the services and advising the senior system engineer preparing the quotation
- Install and configure services as per the approved implementation plan
- Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.
- Provide level 1/2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services
- Provide technical deliverables such as high-level design documents, user acceptance test (UAT) doc and as-built documentation
- Provide outstanding quality of service and meet predefined customer service level agreements (SLAs)
- Undergo technical training and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
- Conduct knowledge transfer training (where required)
Knowledge, Skills and Experience :
- Minimum 3 years of relevant experience
- Certified in at least one of the technology domain (Infrastructure hardware and software, network, security)
- Expertise on any two firewalls Specially - Palo Alto, Checkpoint, Fortinet, WAF
- Strong technical knowledge on the assigned solution domain/product
- Expertise in enterprise security products implementation, migration and support.
- Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies such as Firewalls, WAF, LB , IDS/IP
- Strong interpersonal skills with a customer-centric attitude; oral and written communication skills
- Strong attention to technical details, priority management and planning skills
- Ability to work independently with little to no supervision
- Results-oriented
- Security Certifications such as CCNP/CCIE Security or CCSA/CCSE/CCCP/PCNSE/Fortinet NSE1/2/3/4 are desirable
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives
JOB DESCRIPTION
- Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
- Design and develop a scalable IT infrastructure that benefits the organization.
- Take part in IT strategic planning activities that reflect the future vision of the organization.
- Introduce cost-effective best practices related to the needs of the business needs of the organization.
- Research and recommend solutions that circumvent potential technical issues.
- Provide high levels of customer service as it pertains to enterprise infrastructure.
- Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
- Take charge of available client databases, networks, storage, servers, directories, and other technology services.
- Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
- Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
- Create and document proper installation and configuration procedures.
- Assist in handling software distributions and software updates and patches.
- Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
- Create, update, and manage IT policies.
- Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management
KEY Proficiencies
* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.
* Minimum 10 years of experience in the above mentioned fields.
- Understand users, their environment, and how they are interacting with the product
- Iterate and propose solutions that can fulfill the users need without compromising the business goals
- Ask the right questions: what, why, when & how, and show curiosity to learn through these
- Have a sense of aesthetics, obsess over details and work towards pixel-perfect designs
- Make rational design decisions and show a sense of reasoning during discussions
- Take ownership of the module at hand, track metrics of the project, and make decisions based on numbers and user research
- Understand timeline and delivery challenges and be flexible to help and execute the plan
- Present your design solutions to stakeholders and clearly communicate the designs
- Collaborate with a multi-disciplinary team that includes other designers, product managers, engineers, and business partners who share your passion for delivering unique and innovative solutions
- Connect with tech and QA team during the whole development process to make sure that product release is the same as designed
Ideal Candidate:
- Exposure or contribution to the web or mobile applications
- Proficiency with wireframing and prototyping tools for low & high fidelity mockups and designing user flows
- Excellent written & communication skills
- Experience using user research methods & tools
- Demonstrated ability to present and defend design decisions
- Knowledge of tools like Figma, Sketch, Zeplin, Adobe XD, Illustrator, Photoshop, or other similar tools.
Additional Information:
- Join an early team of founders - be a part of the founding team.
- Get first-hand startup experience and grab the opportunity to grow with us as we grow.
- Full remote work.
- Attractive base salary.
1. Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact
2. Design systems that can scale to billions of data records in micro service architecture
3. Design and develop full stack product features based on customer and business requirements
4. Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery
5. Technically Hands-on with scalable Architecture managing team of (30+) Sr. Engineers / Engineers, and coaching mentoring while maintaining a hands-on role with code development
6. Drive code and design reviews of components / systems / products in scope and drives the architectural governance for them
7. Set directional paths for the teams/department for adoption of new technology stacks for solving business problems
8. Be a very visible representative of multiple technology domains and represent Salesken in external technical forums
9. Teamwork skills, flexibility, and ability to handle multiple tasks
10. Bring in software engineering life cycle best practice
11. Analytical and problem-solving skills
Desired Candidate Profile
1. Strong Java, Java 8 including OOAD design patterns
2. A solid engineer with must have knowledge and experience of Micro services design, security designs, and best practices
3. Excellent knowledge and skills in the areas of Java, Spring Boot, JSP/Servlet, J2EE design patterns, App server & Web servers
4. Strong hands-on technology experience building and running large scale systems handling multi-million sessions/transactions per day
5. Excellent knowledge of RDBMS, NoSQL databases like MySQL and Cassandra
6. Strong design/development experience in building massively large scale distributed internet systems and products
7. Excellent programming skills in Java and expertise in multi-threading and performance oriented programming
8. Sound knowledge of cloud platforms like GCP, AWS, Azure, etc
9. Solid experience in Distributed systems, highly scalable products, performance & reliability
10. Excellent understanding of processing platforms and queues
11. Excellent understanding of standard protocols such as HTTP/HTTPS, DNS, SSL, etc
12. Experience and knowledge of open source software, frameworks and broader cutting edge technologies around server side development in Java









