• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus

Similar jobs
Job Title: Human Resources Manager (only from product-based companies)
Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi
Job Type: Full-time
Reports to: CEO
Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.
Key Responsibilities:
Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.
Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.
Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.
Manage employee relations issues, including grievances, conflicts, and disciplinary actions.
Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.
Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.
Maintain HR records and ensure that employee files are up-to-date and accurate.
Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.
Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.
Requirements:
Bachelor's degree in Human Resources or related field.
Minimum of 5 years of experience in recruitment, team management, and employee relations.
Strong knowledge of employment laws and regulations.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and decision-making skills.
Ability to handle sensitive and confidential information.
Strong organizational and time management skills.
Supporting today’s data driven business world, our client acts as a full-stack data intelligence platform which leverages granular and deep data from various sources, thus helping the decision-makers at the executive level. Their solutions include supply chain optimization, building footprints, track construction hotspots, real estate, and lots more.
Their work embeds geospatial analytics, location intelligence and predictive modelling in the foundations of economic modelling and evaluation theory to build data intelligence layers for their clients which include governments, multilateral institutions, and private organizations.
Headquartered in New Delhi, our client works as a team of economists, data scientists, geo-spatial analysts, etc. Their decision-support system includes Big-Data, predictive modeling, forecasting, socio economic dataset and many more.
As a Growth Strategy Executive, you will be responsible for supporting market research of specific sectors & industries.
What you will do:
- Helping in building of Business Development decks & sales pitches
- Supporting in organizing PR initiatives
- Scoping of prospective investor network
Desired Candidate Profile
What you need to have:- MBA (General or Marketing or related) preferred
- 1+ years of experience in Strategy, Marketing, PR or CEO/Founders’ office teams
- Non-MBAs with 3+ years of experience in related fields can also apply
|
Sr AI Scientist, Bengaluru |
Job Description
Introduction
Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis. Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by YCombinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.
Your Roles and Responsibilities
The role involves computer vision tasks including development, customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc.) and traditional Image Processing (OpenCV etc.). The role is research focused and would involve going through and implementing existing research papers, deep dive of problem analysis, generating new ideas, automating and optimizing key processes.
Requirements:
- 4+ years of relevant experience in solving complex real-world problems at scale via computer vision based deep learning.
- Strong problem-solving ability
- Prior experience with Python, cuDNN, Tensorflow, PyTorch, Keras, Caffe (or similar Deep Learning frameworks).
- Extensive understanding of computer vision/image processing applications like object classification, segmentation, object detection etc
- Ability to write custom Convolutional Neural Network Architecture in Pytorch (or similar)
- Experience of GPU/DSP/other Multi-core architecture programming
- Effective communication with other project members and project stakeholders
- Detail-oriented, eager to learn, acquire new skills
- Prior Project Management and Team Leadership experience
- Ability to plan work and meet deadlines
Skills Needed
- Hands-on extensive Salesforce
experience - Experience in lightning implementation, LWC
- Ability to Perform configuration, customization, integration and support of Salesforce.com
- Hands-on Experience in customizing using APEX, Triggers, Batch Apex, Visualforce, etc
- Understanding of the Salesforce.com data model
- Must-Have hands-on experience on Deployments using Change set, , Managing release dependencies across multiple projects
- Understanding the release management and software development life cycle
As a Database developer, you will be responsible for designing, creating database, stored procedure, functions, ETL etc.
and upgrade of database that are leading the way in assuring high quality of data visualization and products. You will be
challenged with systematic database development methodologies in concurrent computing software architecture
environment. The engineer will have the opportunity to work with software developers and the site support engineer ona regular basis.
Job responsibilities:
• Development of high-quality database solutions.
• Develop, implement and optimize stored procedures and functions using T-SQL.
• Review and interpret ongoing business report requirements.
• Research required data.
• Build appropriate and useful reporting deliverables.
• Analyze existing SQL queries for performance improvements.
• Suggest new queries.
• Develop procedures and scripts for data migration.
• Provide timely scheduled management reporting.
• Investigate exceptions about asset movements.
Job requirements:
• Should understand operating system, relational database, concurrent computing, and client/server architecture
and mobile environment.
• Should have excellent problem solving and trouble shooting skills
• Should have ability to excel in cross functional team environment
• Should have experience in Cross-Platforms (Unix/Windows) application testing environment
• Should have excellent written and verbal communication skills in English
• Should have attention to detail, positive attitude under stress
• Design, plan, and develop programs to optimally extract, transform, and load data from data sources to the
target systems. Expert level knowledge of T-SQL, Stored Procedures, Data Modeling, Views, and Functions.
• Maintain source code for database
• Efficient in writing optimized SQL queries.
• Develop SQL scripts, table, views, indexes, and complex queries.
• Design & maintain the existing databases and ensure their stability, reliability, security and performance.
• Coordinate with software developers, review (and modify the queries if required) and approve the SQL queries
written by them for the production deployment.
• Strong knowledge in Database design, develop, test, implement, fine-tune, enhance and maintain new and existing databases.
Professional qualifications:
• 4 – 6 years of relevant experience
• Bachelor's degree in Computer Science, Engineering or a related subject.
• Excellent understanding of Microsoft SQL Server.
• 3-4 years of experience with SQL Server Reporting Services and SQL Server Analysis Services.
• Familiarity with the practical application of NoSQL\NewSQL databases.
• Sense of ownership and pride in your performance and its impact on company’s success.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills
Responsibilities
Work on the development backend systems for our first product
Build reliable, secure and performant backend systems
Drive test coverage and continuous delivery automation within the team
Requirements
3-5 years of software development experience
Strong computer science fundamentals
Good knowledge of Java ecosystem
Can write code that is readable, maintainable and performant
Good understanding of relational databases, transactions, entity-relationship modeling
Comfortable writing multi-threaded programs
Desired Skills and Experience
Java,J2EE,Spring,Struts
We are looking for a Shopify/Wordpress developer to build and manage our eCommerce brand websites. Successful candidates will have a minimum of 3 years’ recent experience with all of the skills listed below.
Our project entails implementing our pre-approved UI, constructing our website, and setting up our server and database infrastructure.
Responsibilities and Duties:
Deploying Landing Pages that are quick to load for our eCommerce clients.
Design and implementation of the overall web architecture
Ensuring the entire stack is designed and built for speed and scalability
Design and implementation of continuous integration and deployment
Required Experience and Qualifications:
At least two years’ experience with
Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3
A relevant back-end programming language ( e.g., PHP, Python, Ruby or JavaScript )
Server management and deployment for the relevant environment
Appreciation for clean and well documented code
Benefits:
Flexible work schedule









