Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Similar jobs
CrelioHealth builds applications for Medical Diagnostic Labs, helping them be more productive. Healthcare providers today use technology only where it is necessary, and most things still happen on paper records. Crelio is determined to change that. We believe great software which is well implemented can help customers (Diagnostic Labs) be more productive and drive up their profitability.
We are looking for an Project manager, who can drive implementation of our software products to help customer realize full potential and value of our products.
Responsibilities
- Drive implementation projects for Crelio Products from Onboarding to Success
- Create project implementation plans for customers of different sizes
- Identify key milestones for projects, and drive implementation with on-site & back-end teams
- Keep customers & internal stakeholders informed during the course of implementation for any risks or contingencies
- Identify risks before & during implementation and create contingency plans for the same.
- Maintain visibility on implementation progress for customers with weekly & monthly updates
- Review time & cost analysis on on-going projects
- Manage customer requests for changes or expectations from customers keeping internal & external stakeholders informed about the same
Job Requirements
- Prior experience in software implementation for 3 years or more
- PMP certification or other project management certification would be preferred
- Great communication & negotiation skills
- Decent knowledge about gather business requirements
- Great at planning things, from task lists to implementation progress reports
- People managing skills to get things done from multiple internal & external stakeholders
- Comfortable to work off hours if customer demands it (expect fair compensation for the same)
- Strong minded & clear achieving milestones & implementation targets
Responsibilities:
- Work with development teams and product managers to ideate scalable software solutions
- Design client-side and server-side architecture
- Design, develop and manage well-functioning databases and applications
- Develop web applications implementing MVT architecture using Django web application frameworks
- Write effective APIs using industry standard design patterns
- Manage the complete software development process from conception to deployment
- Maintaining and upgrading the software following deployment
- Should be able to visualize a proposed system and be able to build it
- Development of applications leveraging Django/Flask based REST APIs
- Work with server-side technologies including databases and MVC/MVT patterns
- Maintain version control system such as GIT
- Should know all the phases of SDLC from requirement gathering to support and maintenance.
Requirements:
- 3-7 years provable experience as a Back End Developer
- Familiarity with common solution stacks
- Strong understanding of algorithms, data structures and system design, for scale, performance and security
- Ability to develop back-end website applications
- Knowledge of middleware languages (Python – Flask/Django) and/or JavaScript framework like Node.js
- Familiarity with databases (RDBMS – MySQL/PostgreSQL, optionally NoSQL DBs like MongoDB), web servers (Apache) and UI/UX design
- Great attention to detail
- Organizational skills
- An analytical mind
- Degree in Computer Science or relevant field
Job Description,
The Product Designer will be responsible for driving design ideation, planning and prioritization of the diverse range of products of Synapsica.
- Drive user research, create detailed user journeys,user behavior and take appropriate design decisions backed by user-behavior and data. Define design strategies by analyzing data models and derive best practices within the team.
- Drive design ideation, planning, and prioritization of our diverse range of products and features.
- Work closely in a small and agile team to iteratively improve user experience
- Take new features from ideation to prototyping, user testing and production.
- Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Synapsica brand.
- Brainstorm and create new directions that Synapsica can take in our quest to enable radiologists with AI-powered workflow solutions.
- Help the team in raising the bar, resolving blockers, prioritizing and breaking down complex projects into simpler tasks.
- 3 to 5 years of experience in designing digital products
- Have designed user interfaces for mobile and web platforms in the past.
- Fluency in Figma and prototyping tools
- A good understanding of Frontend principles to guide the team from an engineering point of view.
SKILLS
- UI, UX and product thinking skills
- Bring a unique perspective and fresh ideas to the problem and not just translate requirements to designs
- Keen in applying user research, user-needs validation and usability evaluation
- Attention to detail and the drive to defend user centric design
- Keen on understanding short and long-term goals of the product and business.
- Understanding of behavioral analytics and thus go by data-driven decisions.
- Ability to collaborate with cross-functional teams to define, design and ship new features.
- Good communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.
- Developing front end website and application architecture.
- Designing user interactions on web pages.
- Developing back-end website and applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
What you will be working on:
- Apply strategic thinking to design and deliver aesthetically pleasing innovative user-centric design and experiences across web and mobile platforms and devices
- Produce user flows, wireframes, prototypes (for stakeholder discussions/approvals), user interface specifications, and final graphics with a strong visual design element
- Drive the development and communication of design guidelines, patterns, and libraries- Keep a keen eye for detail and a passion for - pixel-perfect- fit and finish
What makes a great Product Designer for University Living?
- 3-6 years of experience in Product (UI/UX) Design
- At least B.Tech. degree with a background in consumer internet products
- Proficiency in Adobe XD, Sketch, Photoshop, CorelDraw, Illustrator, OmniGraffle, or other visual design and wire-framing tools
- Demonstrable UI design skills with a strong portfolio
- Strong believer in mobile-first and responsive design
- Understands the latest in visual and interaction design trends.
- Understanding of HTML5, CSS4, JavaScript, Bootstrap 4
- Familiarity with development frameworks such as Angular, React
Why should you join us?
- Compensation is better than Market Standards
- ESOPs (for exceptional candidate)
- Exposure with advanced technology
- Free Healthcare
- Provident Fund Allowance
- Monthly Rewards & recognition Program
- Competitive Annual Appraisals & Internal Promotions
• Develop key functionality and core capabilities for using
Java/J2EE stack
• Design and develop RDandX Network’s microservices and ensure bug free code is pushed to
the deployment pipeline to support large volume of transactions
• Define and communicate the technical design requirements to the Network’s stakeholders
and the Engineering lead
• Responsible for building restful services to integrate with third party services like AdWords
and Facebook marketing API
• Responsible for designing the technical architecture of the different services and
maintaining and upgrading it
• Designing the unit test cases and building the framework for the development team to
enforce the unit testing in all the services
• Be involved and participate in the end to end products’ lifecycle management
• Learn about new technologies and Stay up to date with best practices
• Collaborate with multidisciplinary team of designers, engineers, system administrators and
product team
• Lead the Backend team and manage their day to day activities and work deliverables
Should have:
i. 4-7 years of Working Experience
ii. Experience of Java, J2EE, Spring boot, PostgreSQL
iii. Should have working knowledge of Jenkins, Git, Maven, Glassfish or Tomcat server
iv. Experience on working with cloud technologies like AWS (Kinesis, Lamda, SQS) or GCP (Pub/Sub,
DataProc, DataFlow) is desirable
v. Have experience working with large scale data real time processing systems
vi. Should have working experience on building event driven micro services APIs
vii. Elastic search experience and K8 experience is good to have
Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.
Tech Skills –
MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects
Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)
HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers
Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics
must have 4+ experience in React Js,Node Js and Redux
must be capable of handling Team.
1. ASP.Net Webforms , .Net Core 2.0
2. Angular 2 and above
3. HTML Javascript and JQuery skills
4. SQL Server 2012/2016
5. MVC and Design Patterns
6. Object-oriented analysis and design (OOAD)
7. Should have worked on at least one complete SDLC
8. Experience with Git.
Critical Gamechangers:
1. At least 1 live project using above tech stack
2. Strong analytical skills
3. Leadership/Mentoring skills
Key Responsibilities:
1. Understand existing Web applications & Develop and maintain .NET Web applications
2. Deliver within specified timelines and up to expected quality standards
3. Enhance Web applications as per client change requests
4. Perform root cause analysis to address issues reported
5. Liaise with peers, if required, and coordinate with other teams (DB, Testing,
Front-end) to ensure timely and qualitative delivery.