Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Shubham Vishwakarma
Full Stack Developer - Averlon
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FigmaExperience: 3–6 Years
CTC: Up to ₹12 LPA
Industry: FinTech
About the Role
We are looking for a passionate and customer-focused Product Manager with experience in the FinTech industry. The ideal candidate should be capable of managing the product lifecycle from ideation to launch while collaborating with cross-functional teams to build innovative financial products.
Key Responsibilities
- Own the end-to-end product lifecycle from concept to launch.
- Gather and prioritize business, customer, and market requirements.
- Create Product Requirement Documents (PRDs), user stories, and product roadmaps.
- Work closely with Engineering, Design, QA, Marketing, and Business teams.
- Conduct market research and competitor analysis.
- Define product vision and strategy aligned with business goals.
- Track product performance using KPIs and analytics.
- Coordinate Agile sprint planning, backlog grooming, and release management.
- Ensure timely delivery of product features with high quality.
- Continuously improve user experience based on customer feedback and data.
Required Skills
- 3–6 years of Product Management experience in a FinTech company.
- Strong understanding of digital payments, lending, banking, wallets, UPI, or financial products.
- Experience with Agile/Scrum methodologies.
- Ability to write PRDs, BRDs, and user stories.
- Excellent analytical and problem-solving skills.
- Strong stakeholder management and communication skills.
- Hands-on experience with tools like Jira, Confluence, Figma, or similar.
- Understanding of APIs and product analytics is preferred.
Preferred Qualifications
- Bachelor's degree in Engineering, Computer Science, Business, or a related field.
- MBA or Product Management certification is an added advantage.
- Experience working with B2B or B2C FinTech products.
HTML/CSS- 2+ years experience working with Oracle Commerce Cloud application
- 4-6 years of overall experience in web application.
Must have strong knowledge:
- Extensive knowledge of Oracle Commerce Cloud
- Excellent knowledge of server-side JAVA for enterprise level applications (J2EE)
- Experience in Javascript (Knockout preferred), Bootstrap, JQUERY, node.js, HTML 5, CSS
- Proficiency in SQL Server, MySQL, and relational data models in context of web integration
- Proficiency with web services (WCF, Web API, SOAP, REST, SOA)
- Excellent Communication Skills
Good to have knowledge on:
- Understanding of Oracle cloud technologies including technical
- Experience in working in an Agile environment
Working Hours: 1:00PM to 10:00PM
Amazon Web Services (AWS)
PythonAmura’s Vision
We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us.
Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades.
Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture.
These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time.
We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.
Role Overview
We are looking for a highly skilled Senior DevOps Engineer (AI-Native Infrastructure & Platform Engineering) with deep expertise in AWS cloud infrastructure, automation, AI infrastructure operations, and modern DevOps/SRE practices.
This role goes beyond traditional DevOps and requires a seasoned specialist capable of building and operating AI-ready infrastructure platforms that support high-throughput APIs, LLM/AI workloads, GPU-based compute, data-intensive systems, real-time inference pipelines, and scalable ML platforms.
You will be responsible for architecting, automating, securing, and optimizing highly scalable and cost-efficient cloud environments that enable high-velocity engineering and AI teams. This is an ideal position for someone who combines technical ownership, an automation-first mindset, and a passion for developer productivity and platform reliability.
Key Responsibilities
Cloud Infrastructure & Platform Engineering (AWS)
- Architect, deploy, and manage highly scalable and secure infrastructure on AWS. Design cloud platforms supporting AI/ML workloads, data pipelines, real-time APIs, and high-concurrency backend systems.
- Hands-on expertise with key AWS services including EC2, ECS/EKS, Lambda, RDS, DynamoDB, S3, VPC, CloudFront, IAM, CloudWatch, and GPU-enabled instances.
- Build and maintain Infrastructure-as-Code (IaC) using Terraform, CloudFormation, or AWS CDK.
- Design multi-AZ and multi-region architectures for high availability and disaster recovery (HA/DR).
- Build reusable platform templates and shared infrastructure modules.
AI/ML Infrastructure & MLOps
- Build and maintain infrastructure for LLM applications, AI inference workloads, model serving platforms, vector databases, and feature stores.
- Support GPU-based workloads and optimize compute/storage usage.
- Enable scalable deployment patterns for AI applications using Kubernetes/EKS. Collaborate with Data Science and ML Engineering teams on model deployment, training/tuning of models, CI/CD for ML systems, experiment environments, and reproducibility.
- Support orchestration and deployment of AI workflows and inference services while implementing observability and reliability for AI pipelines.
CI/CD, Automation & Developer Productivity
- Build and maintain CI/CD pipelines using GitHub Actions, GitLab CI, Jenkins, or AWS CodePipeline.
- Automate deployments, environment provisioning, and release workflows.
- Build self-service developer platforms, preview environments, and reusable deployment workflows to improve developer productivity.
- Implement automated patching, scaling, backups, cleanup workflows, and drift detection.
Containers, Kubernetes & Platform Reliability
- Manage Docker-based environments, containerized applications, and optimize workloads using Kubernetes (EKS) or ECS/Fargate.
- Manage autoscaling, cluster health, node pools, ingress, service mesh, and workload isolation.
- Optimize infrastructure for performance, resilience, and cost-efficiency.
- Implement progressive deployment strategies including blue/green, canary, and rolling deployments.
Observability, Incident Response & SRE Practices
- Implement observability stacks using CloudWatch, Prometheus, Grafana, ELK, Datadog, OpenTelemetry, or New Relic.
- Build actionable dashboards and intelligent alerting systems while defining and tracking SLIs, SLOs, and SLAs.
- Lead incident response, root cause analysis, and blameless postmortems to reduce operational toil and improve MTTR.
FinOps, Cost Governance & Security
- Continuously monitor and optimize cloud costs (compute utilization, storage lifecycle, GPU usage, and data transfer) using AWS Cost Explorer, Budgets, Trusted Advisor, CloudHealth, or Kubecost.
- Implement AWS security best practices for IAM, VPCs, security groups, NACLs, encryption, and manage secrets using KMS, SSM Parameter Store, or Vault.
- Build secure CI/CD pipelines with automated security checks, least-privilege access, audit logging, and ensure compliance readiness for ISO 27001, SOC2, and GDPR.
Collaboration, Leadership & Platform Culture
- Work closely with engineering, AI/ML, QA, product, and operations teams to drive a DevOps, SRE, GitOps, and automation-first culture.
- Mentor junior DevOps and Platform Engineers while creating and maintaining detailed runbooks, architecture diagrams, and platform documentation.
Skills & Qualifications
Must-Have:
- 7+ years of experience in DevOps, SRE, Platform Engineering, or Cloud Infrastructure Engineering.
- Strong expertise in AWS cloud architecture, services, and deep understanding of Kubernetes (EKS), containers, and cloud-native systems.
- Strong Infrastructure-as-Code expertise using Terraform, CloudFormation, or CDK. Strong Linux administration, networking, DNS, routing, and load balancing knowledge. Strong scripting/programming experience in Python, Bash, or Go (preferred). Experience with CI/CD automation, GitOps workflows, and observability platforms supporting scalable production systems.
Preferred / Nice-to-Have:
- Experience with AI/ML infrastructure, MLOps, model serving, vector databases, GPU orchestration, and inference optimization.
- Familiarity with Kafka, Redis, SQS, and event-driven systems.
- Exposure to platform engineering, internal developer platforms, and tools like ArgoCD, Flux, Helm, and OpenTelemetry.
- AWS Certifications: Solutions Architect, DevOps Engineer, or SysOps Administrator. Knowledge of distributed systems and large-scale platform operations.
Preferred / Nice-to-Have:
- Experience with AI/ML infrastructure, MLOps, model serving, vector databases, GPU orchestration, and inference optimization.
- Familiarity with Kafka, Redis, SQS, and event-driven systems.
- Exposure to platform engineering, internal developer platforms, and tools like ArgoCD, Flux, Helm, and OpenTelemetry.
- AWS Certifications: Solutions Architect, DevOps Engineer, or SysOps Administrator. Knowledge of distributed systems and large-scale platform operations.
Here are answers to some questions you may have
Where is your office?
Chennai (Velachery)
Work Model
Work from Office – because great stories are built in person!
Do you have an online presence?
https://amura.ai (we are @AmuraHealth on all social media)
Google AnalyticsJob Title: Digital Marketing Executive
Job Type: Full Time
Location: Indore
Summary/Objective:
We seek an experienced and results-driven Digital marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.
Responsibilities:
• SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.
• Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.
• Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.
• Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.
• Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.
• Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.
• Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.
Qualifications/Requirements:
Education:
• Bachelor's degree in Marketing, Digital Media, or a related field
Experience:
• Proven experience in digital marketing.
• Strong understanding of SEO, SMM, and PPC.
• Proficient in Microsoft Excel for report creation and data analysis.
• Familiarity with social media calendar planning and posting schedule.
• Experience with email marketing tools and strategies.
• Experience in e-commerce marketing.
• Certifications in Google Analytics, Google Ads, or similar platforms.
Skills:
• Creative thinking with a focus on innovation and problem-solving.
• Excellent communication and analytical skills.
Figma
Leadership🧩 About the Role
We are looking for a Lead UI/UX Designer who can drive end-to-end design for our digital products. The ideal candidate will be responsible for creating intuitive, user-centric experiences while leading design initiatives and collaborating closely with product and development teams.
🎯 Key Responsibilities
- Lead the UI/UX design process from research to final delivery
- Conduct user research, usability testing, and competitor analysis
- Create wireframes, prototypes, and high-fidelity designs
- Build and maintain scalable design systems
- Collaborate with product managers and developers for seamless execution
- Ensure consistency and quality across all digital touchpoints
- Mentor and guide junior designers
- Stay updated with the latest design trends and best practices
🎯 Requirements
- 6+ years of experience in UI/UX or Product Design
- Strong portfolio showcasing end-to-end design projects
- Proficiency in tools like Figma, Adobe XD, Sketch
- Solid understanding of user-centered design principles
- Experience with web and mobile applications
- Strong problem-solving and communication skills
- Experience in handling or leading a design team is a plus
**Job Title: Sales Executive**
**Company:** JNJ Technologies & Services
**Location:** Remote Job Location
**About Us:**
JNJ Technologies & Services is a dynamic and rapidly growing technology solutions provider specializing in [ Auto Services plans Pan India ]. We pride ourselves on delivering innovative and tailored solutions to meet the unique needs of our clients, ranging from small businesses to large enterprises.
**Job Description:**
As a Sales Executive at JNJ Technologies & Services, you will play a crucial role in driving our company’s growth and success through proactive sales strategies and exceptional customer relationship management. You will be responsible for identifying new business opportunities, cultivating relationships with prospects, and negotiating contracts to achieve sales targets. Your ability to understand client needs and effectively communicate the value of our solutions will be key to your success in this role.
**Responsibilities:**
- Identify and develop new business opportunities through networking, cold calling, and other lead generation strategies.
- Build and maintain strong, long-lasting customer relationships with key decision-makers and influencers.
- Understand client needs and requirements, and effectively communicate how our solutions can meet those needs.
- Collaborate with the technical team to propose solutions that align with client objectives and requirements.
- Prepare and present proposals, quotes, and contracts to prospective clients.
- Negotiate terms and close sales to achieve quarterly and annual revenue targets.
- Track and report sales activities and outcomes using our CRM system.
- Stay up-to-date with industry trends, competitive landscape, and market conditions.
**Requirements:**
- Proven experience as a Sales Executive or relevant role, preferably in Sales
- Demonstrated ability to achieve sales targets and drive revenue growth.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Self-motivated and able to work independently as well as part of a team.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Proficiency in CRM software and Microsoft Office Suite.
**Benefits:**
- Competitive salary and commission structure.
- Comprehensive health benefits package.
- Opportunities for professional growth and development.
- Dynamic and collaborative work environment.
Join JNJ Technologies & Services and be part of a team that is passionate about delivering exceptional technology solutions and exceeding client expectations. If you are a results-driven individual with a strong sales acumen and a passion for technology, we encourage you to apply for this exciting opportunity.
Android DevelopmentDo you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in
cloud computing?
Silverline employees are passionate about what they do. We’re a diverse group of cloud technology
professionals with the same goal: to make our clients’ lives easier through technology and we have a good
time while we’re at it!
As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical
implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the
Salesforce platform. Silverline is the #1 Company to Work for among small and medium size companies in this
years annual Glassdoor Employees’ Choice Awards, a list of the Best Places to Work in 2018. Come be a part of
our team!
Job Summary
A Tech. Lead is responsible for seamless execution of the development plan; by providing optimal and
innovative solutions, developing high quality code and guiding a team of devs or sr. devs. A Tech. Lead is
expected to possess expert level knowledge of CRM platforms, business functions and essentials of systems’
integration.
A Tech. Lead needs to conduct following responsibilities at work -
1. Billability of at least 34 hrs per week (Util Target). Resource needs to ensure that assigned hours are
utilized on each project.
2. Perform thorough analysis by
a. Understanding business/functional needs of the project and correlating it on individualtask
levels
b. Check whether the implementation is possible or not; respecting the Salesforce environment’s
limitations or governors. c. Evaluate whether stated requirements (or a part) can be achieved via configuration before
opting for coding. d. Determine all hidden use cases
e. Framing workarounds for any identified blockers, challenges or risks
f. Ideating optimal solutions for complex requirements
g. Sharing impact analysis results with stakeholders
h. Evaluating feasibility of using any library assets/components (either already sold or not)
A Tech. Lead must discuss the approach with TM or an onshore TAand finalize the ETAs.
3. Develop high quality scalable code by - a. Following Salesforce.com and Silverline-crm standards/best practices
b. Leverage recommended frameworks (ex. Testframework or Trigger framework) and comeup
with the most optimal design patterns / architecture
c. Write comprehensive test code asserting all possible use cases
d. Perform thorough unit tests
e. Fix all bugs reported from QA/UAT
f. Work on deployments through recommended tools and methodologies. g. Perform time bound R&D for any unknown or newer areas
h. Architect/engineer and/or audit the code base
i. Troubleshoot or debug issues encountered by onshore team or peer devs/sr.devs
j. Identify/develop reusable code components and suggest the same to Foundry panel
k. Mentor, assist and review peer devs/sr. devs and promote the best engineering practises
l. Document, review and deliver CDDDs
4. Ensure devops processes is followed across the team i.e. a. All devs/sr. devs are using recommended IDEs
b. Ensuring daily code check-in/check-out
c. Performing diligent functional code reviews
d. Ensuring that code staysin compliance with Clayton
e. Ensure good health of project repos
5. Facilitate proactive communication with project/product teams i.e. a. Use all relevant channels - Emails, JIRA, Slack or Zoom meetings
b. Ensure the team is in sync with project/product/sprint movements
c. Ensure the team has a definite plan of action for the day
d. Ensure consolidated DSRs are sent by EOD
e. Ensure decent overlap/availability in onshore team’s timezone (whenever required)
6. Facilitate learning & development for self and the team by - a. By setting OKRs for the quarter in alignment with the Company goals. b. Constantly perform self review and Identify improvement areas
c. Seek timely assistance from Reporting Managers
d. Actively contribute on technical presentations, knowledge sharing, training initiatives, building
POCs, regular salesforce release notes discussions and help in skill development of peerdevs/sr. Devs
e. Become expert in USABILITY based design and development
7. Exhibit good interpersonal skills by being a team player,staying approachable and collaborative. 8. Obtain and maintain certifications related to Salesforce, nCino, vlocity, Mulesoft, MarketingCloud. Required
Experience and Qualifications
● Required - Minimum 6 - 8 years experience in Software Development
● Required - Minimum 5 - 6 years experience with SFDC
● Required - Good in communication and interpersonal skills
● Required - Certified Salesforce - Platform Developer I
● Required - Certified Salesforce - Platform Developer II
● Required - Minimum Bachelor's Degree in Engineering or Science(Only Computers or Electronics&
Telecommunications)
Mandatory Skills
● Custom Development :
○ Hands on experience with building Lightning Aura Components or Lightning Web Components. ○ Hands on experience with SOQL & SOSL, Apex Triggers, Batch Apex & Apex Schedulers. ○ Hands on experience with Integrations. ● Administrative :
○ Good understanding & implementation of either of the below mentioned clouds:
■ Sales Cloud / Service Cloud / Community Cloud / Health Cloud / Financial Services Cloud
○ Security Model, Data Modelling, Automations like Workflow, Visual Flows, Process Builders
Preferred Qualifications
● Certified nCino Advanced Commercial/Retail Developer
● Certified vlocity Developer
● Certified Mulesoft Developer Certified - Level 1
● Certified Marketing Cloud Email Specialist/Developer
Benefits
Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered
company.
Job Type:
Full-time(Flexible with Remote working, if outside Bangalore
JavaAmazon Web Services (AWS)
Spring Boot- Build large scale enterprise applications.
- Responsible for providing deep technical expertise in designing and delivering end to end high performance, scalable & flexible solutions using Java and Open Stack technologies including Mobility/Responsive Web apps, APIs, application & data Integration, scalable databases, DevOps, Cloud Computing.
- He/ She would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction from Solution Architect/ Enterprise Architect and co-create solutions with rest of the IT delivery teams
- Able to develop original and absolutely unique good quality content.
- Write content for articles, blogs, Websites, etc as per the requirement
- Proofread and edit blog posts before publication.
- Find and develop new ideas for the creation of high-quality content.
- Reviewing and editing articles.
- Conduct research and writing content on a regular basis.
- Convert ideas into enriching write-ups for websites, blogs, articles.
- Attention to detail.
- Promote content on social media
- Conduct simple keyword research and use SEO guidelines to increase web traffic
Skills required
- Proven work experience as a Content Writer, Copywriter or similar role
- Portfolio of published articles
- Experience doing research using multiple sources
- Familiarity with web publications
- Excellent writing and editing skills in English
- Ability to meet deadlines
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon