
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

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About I Vision Infotech
I Vision Infotech is a leading IT company in India offering innovative and cost-effective web and mobile solutions. Since 2011, we've served global clients across the USA, UK, Australia, Malaysia, and Canada. Our core services include Web Development, E-commerce, and Mobile App Development for Android, iOS, and cross-platform technologies.
About the Training Program: Python Job-Oriented Training
This Paid Python Job-Oriented Training Program is designed for students, freshers, and career switchers who want to build a strong career in Python Development, Data Analysis, or Backend Web Development. You’ll gain hands-on experience by working on real-time industry projects and learning from experienced professionals.
What You Will Learn
Core Python Programming
- Python Basics (Data Types, Loops, Conditions, Functions)
- Object-Oriented Programming (OOP)
- File Handling, Error Handling, Modules
Web Development (Python + Django / Flask)
- Web App Development with Django
- Template Integration (HTML/CSS)
- REST API Development
- CRUD Operations & Authentication
- Deployment on Hosting Platforms
Database Integration
- MySQL / SQLite / PostgreSQL
- ORM (Object Relational Mapping) in Django
Data Analysis (Optional Track)
- Pandas, NumPy, Matplotlib
- Basic Data Cleaning & Visualization
Tools & Technologies
- Python 3.x, Django / Flask
- Git & GitHub
- Postman (for API Testing)
- VS Code / PyCharm
- Cloud Deployment (optional)
Training Highlights
- 100% Practical & Hands-on Learning
- Real-Time Projects & Assignments
- Git & Version Control Exposure
- Internship Completion Certificate (3 Months)
- Resume + GitHub Portfolio Support
- Interview Preparation & Placement Assistance
Eligibility Criteria
- BCA / MCA / B.Sc IT / M.Sc IT / Diploma / B.E / B.Tech
- No prior experience required – just basic computer knowledge
- Strong interest in Python programming / backend / data
Important Notes
- This is a Paid Training Program with a job-oriented structure.
- Training Fees to be paid before the batch starts.
- Limited seats strictly First-Come, First-Served.
- Only for serious learners who want to build a tech career.
- No time-pass inquiries, please.


● You have good understanding of the fundamentals of data science/algorithms or
software engineering
● Preferably you should have done some project or internship related to the field
● Knowledge of SQL is a plus
● A deep desire to learn new things and be a part of a vibrant start-up. You will
have a lot of freehand and this comes with immense responsibility - so it is
expected that you will be willing to master new things that come along!
What you will get to do?
● Build cloud-based services and/or user interfaces
● Participating in all aspects of software development activities, including design,
coding, code review, unit testing, bug fixing, and code/API documentation
● Be the first few members of a growing technology team

What we are looking for:
=> Bachelors/Masters degree in Computers/IT or equivalent.
=> 5-8 years of relevant experience in web development.
=> Strong PHP, MySQL & Codeigniter (MVC Framework) hands-on experience (at least 12-15 projects).
=> Database schema design and query optimization.
=> AWS hands-on experience with EC2, ELB, RDS, CloudFront, Lambda, code deploy, etc.
=> Experience with e-commerce platforms, payment gateways will be a big advantage, especially on content-heavy platforms.
=> Hands-on experience and a good understanding of GIT Commands.
=> Good to have experience with the RESTful API.
=> Ability to decipher and write complex database queries for analysis and optimization.
=> Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.
=> Understanding of scalability issues and their solutions.
=> Need to be articulate with a good degree of written & oral communication skills.
=> Exposure to UI/UX would be a added value.
=> We are looking for an immediate joiner (within 15 days or less).
=> This role may include night shifts.
Head Office: Koramangala, Bengaluru, Karnataka, India.
Work Location: Work From Home
Working Days: Monday to Friday
Shift & Timming: Regular (09:00 AM to 06:00 PM) / Night (08:00 PM to 05:00 AM)
Working Hours: 9 Hrs

Role & responsibilities
- Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
- To work closely with the team leader.
- Ensure that the deliverables to the client adhere to the quality standards.
- Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
- Calling the insurance carrier & Document the actions taken in claims billing summary notes.
- To review emails for any updates
- Identify issues and escalate the same to the immediate supervisor
- Update Production logs.
- Strict adherence to the company policies and procedures.
Preferred candidate profile
- Min of 1+ year experience in US Medical Billing
- Should have strong knowledge in Healthcare concept.
- Should have good Verbal and Written communication skills.
- Excellent Knowledge on Denial management.
- Excellent Knowledge on Physician Billing / Ambulance Billing.
- Spot offer for the selected candidates.
- Should be proficient in calling the insurance companies.
- Meet the productivity targets of clients within the stipulated time.
- Ensure accurate and timely follow up on pending claims wherein required
Perks and benefits
- 5 Days Working
- Free two way cabs available
- Health Insurance
- Medical Insurance

SKILLS :
● Strong proficiency in Android development, including Java programming and Android SDK integration.
● Experience with Manifest declarations and handling permissions in Android applications.
● Familiarity with creating custom plugin interfaces to access native features.
● Understanding of anti-reverse engineering techniques and their implementation.
● Knowledge of device identification methods for whitelisting purposes.
● Ability to troubleshoot and resolve storage-related issues on Android SDK version 30 and above.
● Experience with integrating browser interactions and passing data to the backend.
● Proficiency in crash issue handling and debugging for different target SDKs.
● Familiarity with native information access and data collection for analytics purposes.
● Strong problem-solving skills and the ability to resolve library conflicts.
● Someone who loves coding & playing games

Primary Responsibilities
· Excellent hands-on working experience of C#, .NET Core, Web API, MVC, SQL and Entity Framework.
· Good Knowledge in Angular, Razor and Frontend technologies.
· Strong understanding of Design Patterns, OOPs concepts, Design Principles.
·Strong experience in writing Unit and Integration Tests.
·Strong experience in Microservices,
Containerization (Docker) and Kubernetes, Azure
Storage, Cosmos DB, Service Bus, Event Hubs. Web App.
· Strong experience in development of Web, Mobile andCloud based application.
·Experience in CI/CD, and version control (Git/SVN/DevOps).
·Strong experience in leading team (s) and project though out the development lifecycle.
· Strong experience in driving client/team discussion, resolve team issues and handle escalations.
· Good experience with any cloud-based application development experience using Azure/AWS/GCP.
· Strong experience in transforming business tasks into technical requirements and effort estimations.
· Expertise in data structures, distributed computing, manipulating, and integrating complex high-volume data from variety of internal and external sources in application.
· Excellent communication and presentation skills.
· Good analytical skills
Additional Responsibilities.
· Experience with any No SQL database.
· Work with modern framework and design patterns.
· Experience supporting US clients/working with US Teams is a huge plus.
·Should be willing to travel abroad based on customer requirements.
·Troubleshooting and performance optimization of application and database. Knowledge in WinDbg, PerfMon and SQL Profiler is required.
· Participate in architectural and design discussion.
· Ability to mentor junior members in team.
Bangalore
Immediate
- Design, build and deploy effective SSIS packages to validate, synthesize, transform customer data for integrated business planning and analytics
- Understand platform’s data model (table structures, linkages, optimal designs) for designing various planning use cases
- Review and analyse the data provided by customers along with its technical/functional intent and interdependencies
- Participate in the technical design, data requirements gathering and making recommendations on best practices, in case of inaccurate or missing data
- Design and automate the data loading and insights generation process with intelligent checks and balances for sustained value delivery
- Create and execute test plans,document issues and track progress at resolving issues.
Minimum 4 to 14 Years OTM Technical / Functional experience
- Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
- Must have strong technical and functional knowledge of the latest OTM Application
- Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
- Must have ability to write SQL statements for automation agents and other technical topics
- Hands on experience on JSPX/XSL will be additional advantage.
- Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred
- 3-5 years of HR/IT Recruiter experience with excellent communication.
- Excellent computer skills: Microsoft Office, Outlook and Internet.
- Preferred both male and female candidates.
Extra Benefits:1) Special Incentives
2) Attractive Bonus
3) Enthusiastic work Environment
Job Summary:
The District Sales Manager will oversee sales activities within a defined territory and manage sales representatives and distributors.
Responsibilities:
- Trains sales representatives and distributors in assigned territory.
- Organizes sales schedules of assigned staff.
- To act like a bridge between the company and distributor with providing stock reports and product inventories.
- Conducts performance evaluations that are timely and constructive.
- Handles disciplinary action against employees as needed and in accordance with company policy.
- Mostly to coordinate with Sales executives from his assigned district.
- Sales the company’s products in an assigned territory.
- Monitors existing accounts and regularly communicates with primary contacts for the account.
- Works to establish new accounts in the territory.
- Works toward increasing sales growth in the territory at an established ratedetermined by Company.
- To provide map coordinates and beat plans.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Ability to build and maintain business relationships with clients.
- Excellent verbal and written communication skills.
- Excellent management and leadership skills.
- Excellent time management skills.
- Ability to multitask and complete work while traveling.
Education and Experience:
- Bachelor’s degree in any domain.
- 3-4 years of core field sales/ marketing experience required.
CTC- 16 - 30k p.m.
Location: KEONJHAR

