
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

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About PGAGI:
At PGAGI, we believe in a future where AI and human intelligence coexist in harmony, creating a world that is smarter, faster, and better. We are not just building AI; we are shaping a future where AI is a fundamental and positive force for businesses, societies, and the planet.
Position Overview:
PGAGI Consultancy Pvt. Ltd. is seeking a proactive and motivated DevOps Intern with around 3-6 months of hands-on experience to support our AI model deployment and infrastructure initiatives. This role is ideal for someone looking to deepen their expertise in DevOps practices tailored to AI/ML environments, including CI/CD automation, cloud infrastructure, containerization, and monitoring.
Key Responsibilities:
AI Model Deployment & Integration
- Assist in containerizing and deploying AI/ML models into production using Docker.
- Support integration of models into existing systems and APIs.
Infrastructure Management
- Help manage cloud and on-premise environments to ensure scalability and consistency.
- Work with Kubernetes for orchestration and environment scaling.
CI/CD Pipeline Automation
- Collaborate on building and maintaining automated CI/CD pipelines (e.g., GitHub Actions, Jenkins).
- Implement basic automated testing and rollback mechanisms.
Hosting & Web Environment Management
- Assist in managing hosting platforms, web servers, and CDN configurations.
- Support DNS, load balancer setups, and ensure high availability of web services.
Monitoring, Logging & Optimization
- Set up and maintain monitoring/logging tools like Prometheus and Grafana.
- Participate in troubleshooting and resolving performance bottlenecks.
Security & Compliance
- Apply basic DevSecOps practices including security scans and access control implementations.
- Follow security and compliance checklists under supervision.
Cost & Resource Management
- Monitor resource usage and suggest cost optimization strategies in cloud environments.
Documentation
- Maintain accurate documentation for deployment processes and incident responses.
Continuous Learning & Innovation
- Suggest improvements to workflows and tools.
- Stay updated with the latest DevOps and AI infrastructure trends.
Requirements:
- Around 6 months of experience in a DevOps or related technical role (internship or professional).
- Basic understanding of Docker, Kubernetes, and CI/CD tools like GitHub Actions or Jenkins.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and monitoring tools (e.g., Prometheus, Grafana).
- Exposure to scripting languages (e.g., Bash, Python) is a plus.
- Strong problem-solving skills and eagerness to learn.
- Good communication and documentation abilities.
Compensation
- Joining Bonus: INR 2,500 one-time bonus upon joining.
- Monthly Stipend: Base stipend of INR 8,000 per month, with the potential to increase up to INR 20,000 based on performance evaluations.
- Performance-Based Pay Scale: Eligibility for monthly performance-based bonuses, rewarding exceptional project contributions and teamwork.
- Additional Benefits: Access to professional development opportunities, including workshops, tech talks, and mentoring sessions.
Ready to kick-start your DevOps journey in a dynamic AI-driven environment? Apply now
#Devops #Docker #Kubernetes #DevOpsIntern
At Uniorbit, we are a cutting-edge Creative Communication Agency dedicated to providing exceptional design solutions for a diverse clientele. Our expertise extends to clients worldwide, spanning various industries. Currently, we are seeking a UX/UI expert to join our team and contribute to our expanding portfolio of digital design projects.


Principal Accountabilities :
1. Good in communication and converting business requirements to functional requirements
2. Develop data-driven insights and machine learning models to identify and extract facts from sales, supply chain and operational data
3. Sound Knowledge and experience in statistical and data mining techniques: Regression, Random Forest, Boosting Trees, Time Series Forecasting, etc.
5. Experience in SOTA Deep Learning techniques to solve NLP problems.
6. End-to-end data collection, model development and testing, and integration into production environments.
7. Build and prototype analysis pipelines iteratively to provide insights at scale.
8. Experience in querying different data sources
9. Partner with developers and business teams for the business-oriented decisions
10. Looking for someone who dares to move on even when the path is not clear and be creative to overcome challenges in the data.
About Our Client
Our client is a Currency Exchange in India. Built with user experience and security in mind, Our Client provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Our Client aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation model provides its users with access to liquidity from leading global crypto exchanges. Our Client is recognized and awarded for its contribution to the Indian emerging tech space.
Why Our Client?
Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.
As a Front End Developer - Angular, you do all of the above and more. You make a difference.
What will I do?
- Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Ensure high-quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies
• Write functional requirement documents and guides
What skills should I have?
- Must have 6+ years of experience in frontend development with an internet startup.
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Proficiency with JavaScript and HTML5
- Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Creating custom, general use modules and components which extend the elements and modules of core Angular
- Ability to understand business requirements and translate them into technical requirements


Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:
- Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
- Demonstrated experience in developing APIs using Python frameworks
- Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases
- Knowledge and proficiency in NoSQL is a bonus

We are looking for a talented and motivated Full Stack Developer to join our development team in India who will be responsible for designing, developing, testing and debugging responsive web and mobile applications for the company. Using Ruby on Rails, JavaScript, JQuery, HTML, CSS, Bootstrap and Coffee Script, this candidate will be able to translate user and business needs into functional design.
Responsibilities
- Design, build, and maintain efficient, reusable, and reliable Ruby code
- Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
- Integration of user-facing elements developed by front-end developers with server side logic
- Identify bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization and automatization
Skills
- Experience with Ruby on Rails, along with other common libraries such as RSpec and
- Solid understanding of object-oriented programming
- Good understanding of server-side CSS preprocessors (such as Sass, based on project requirements)
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Familiarity with concepts of MVC, Mocking, ORM, and RESTful
- A knack for writing clean, readable Ruby code
- Ability to integrate multiple data sources and databases into one system
- Understanding of fundamental design principles behind a scalable application
- Able to create database schemas that represent and support business processes
- Able to implement automated testing platforms and unit tests
- Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN)
- Familiarity with development aiding tools (such as Bower, Bundler, Rake, etc)
- Familiarity with continuous integration
- Familarity with Heroku
Requisite Skills and Experience
- 5+ years of JavaScript experience
- Extensive experience with Angular and Ionic
- 5+ years of object-oriented software development of web applications
- Mobile app development and testing (Android and IOS)
- Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
- Preferable Experience in Cloud Technologies (AWS, AZURE)
- Experience with MS SQL stored procedures, database design and optimization
- Experience developing and utilizing web services
- Experience with high volume consumer-oriented web sites
- Experience working in an Agile Scrum environment
- Experience with formal test procedures, release management
- Preferable Travel industry experience preferred, especially programming associated with GDS’s - SABRE, Farelogix, and Travelport
- Ability to distill complex business needs into functional requirements
- Excellent follow-up, verbal and written communication skills
- Excellent problem-solving skills and an ability to make good decisions
- Team player with a professional attitude
- Ability to manage multiple tasks and maintain tight schedules
- Ability to work effectively with a geographically dispersed team in India
Strategic and Development Responsibilities
- Ability to "think outside the box"
- Ability to provide accurate and timely project estimates.
Software Tools/Languages
Required: MS Visual Studio, MS SQL Server Management Studio, IIS, AWS, Angular, Ionic, Android, C#, Web Services, MS SQL (stored procedures), Jenkins, DevOps Tools.
Education
- Bachelor of Science in CS, MIS, or equivalent.



Job Description:
Requirements:
- BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field with 3+ years experience programming with at least one of the following languages:Java, C++, C#, Python, Go, or Perl;
OR
- MS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field 2+ years experience programming with at least one of the following languages: Java, C++, C#, Python, Go, or Perl.
ALSO
- Minimum 3 years of experience building applications using at least one of the following: web application technologies including: HTML, CSS, or Javascript; OR Databases, for example: Mysql, Mongo, ora similar program; OR a collection of systems connected and communicating via a network connection
- Minimum 1 year of experience mentoring more junior Engineers
- Significant experience with large scale, high-performance systems
Responsibilities
- Delivering a complete front end application
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
Skills and Qualifications
- Proficiency with JavaScript and HTML5
- Professional, precise communication skills
- Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
- Creating self-contained, reusable, and testable modules and components
- Ensuring a clear dependency chain, in regard to the app logic as well as the file system
- Ability to provide SEO solutions for single page apps
- Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Validating user actions on the client side and providing responsive feedback
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
- Creating custom, general use modules and components which extend the elements and modules of core AngularJS
- Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource
- Experience with building the infrastructure for serving the front-end app and assets
- Architecting and automating the build process for production, using task runners or scripts
- Documenting the code inline using JSDoc or other conventions
- Writing extensive unit tests using automated TDD tasks
- Creating e2e test suites for all components, and running them with Protractor (or a well reasoned alternative)
- Creating configuration, build, and test scripts for Continuous Integration environments



