Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Subodh Popalwar
Software Engineer, Memorres
About ZestMoney
About
Connect with the team
Company social profiles
Similar jobs
AngularJS (1.x)
Angular (2+)
JavascriptCore responsibilities
• Collaborate with product teams to more accurately define new features
• Collaborate with UX in the building of a design system/component library
• Ensure high performance of all systems developed
• Aware of the relationship between development and business with a strong sense of ownership
• Employ the latest techniques such as agile software development
• Good knowledge of highly scalable server-side development
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Javascript (Angular/React)
• Strong interpersonal, communication and analytical skills
• Should have the ability to express their design ideas and thoughts
Job Brief
• JavaScript and Typescript expertise with Angular Framework
. Must have Monorepo experience with Nx from initial setup to CI/CD and maintenance.
• Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx
• You enjoy working with new technologies, and are curious and energetic
• Experience working with REST APIs
• Good understanding about authentication and security
• Create and maintain various unit and integration tests
• You enjoy working in a creative and agile environment that moves fast
• Ability and interest in providing mentorship to junior members of the team
• Write high quality code and Conduct code reviews
• Being resourceful and detail-oriented, along with being an outside the box thinker!
• Experience being a great team player, who work collaborative, and brings a positive attitude
Job Title:* Product Manager
*Location:* Noida, India
*Job Type:* Full-Time, On-site
*Job Summary:*
We are seeking an experienced Product Manager with a background in Salesforce and a strong understanding of product development. The ideal candidate will have at least 5 years of experience in product management, an MBA, and be willing to work from our Noida office. The role also requires flexibility to work in the USA shift 2-3 days a month to collaborate with US clients.
*Key Responsibilities:*
- Manage the product development lifecycle, from ideation to launch, ensuring alignment with business goals and market needs.
- Collaborate with cross-functional teams, including sales, marketing, and development, to ensure successful product releases.
- Utilize Salesforce, particularly Sales Cloud, to drive product strategy and improve user experience.
- Engage with US clients to gather feedback, understand their needs, and ensure our products meet market demands.
- Develop and maintain product roadmaps, prioritizing features based on customer value and business impact.
- Provide leadership and guidance to the product team, fostering a high-performing and collaborative environment.
- Monitor product performance, gather user feedback, and make data-driven decisions to enhance product offerings.
- Develop and communicate the product vision and strategy aligned with company objectives.
- Conduct market research and competitor analysis quarterly to identify new opportunities and gaps.
- Define and update the product roadmap based on cost analysis, customer needs, and business impact.
- Utilize tools like Salesforce App Analytics and In-App Guidance to inform strategic decisions.
- Manage vendor relationships, negotiate pricing, and ensure compliance with company standards.
- Keep product pricing updated and collaborate with vendors to resolve operational issues.
- Define key product metrics and track performance to measure success.
- Create dashboards and reports to analyze product trends and share insights with management.
- Apply in-depth product knowledge to align solutions with industry verticals.
*Skills and Qualifications:*
- Proven experience as a Product Manager or similar role with at least 5 years in product management.
- Proficiency in Salesforce, particularly Sales Cloud, is highly preferred.
- Strong leadership, communication, and collaboration skills.
- Proficiency in Agile methodologies and experience in product roadmapping and release management.
- Excellent written and verbal communication skills in English.
- Knowledge of industry standards, compliance regulations, and best practices in product management.
- MBA or equivalent advanced degree preferred.
- Willingness to work in Noida office and flexibility to work in USA shift (till 3pm - 12 am) 2-3 days a month.
● 3- 5 years of experience with copy. Experience working with an agency or
withan in-house team are strong bonuses.
● The ideal candidate also has some experience writing for a finance brand. It’s
NOT a must, but good to have.
● Flexibility to work independently while also being able to collaborate
effectively within a team, change course as needed, or brainstorm on the
spot.
● Ability to own and back up their work, along with a positive attitude and
openness toward input and revisions from stakeholders.
Day to day responsibilities:
● Work with our existing team to produce high-quality communications, from
concept to execution, for emails, landing pages, social media, microsite,
marketing collateral and more.
● Write clear effective copy, using the creative brief as your primary source of
guidance.
● Participate in project kickoffs, internal team meetings as needed.
● Ensure adherence to delivery timelines for all output.
● Walk through your their work internally and have a clear point of view that they
can clearly explain
● Act as an audience advocate and a steward of the brand. Ensure that all
output is on-brand, consistent and of high quality.
- Building and sustaining long-lasting relationships with existing and potential clients.
- Conducting research on potential clients' products or services and determining the geographic location of the majority of their target customers.
- Setting up meetings with potential clients to present advertising proposals and address their concerns.
- Assisting the marketing team in the preparation of media kits and promotional plans.
- Attending sales meetings, trade shows, and training workshops as required.
- Persuading clients to purchase company advertising products and services by communicating the benefits of various types of advertising.
- Providing recommendations on suitable formats, advertising mediums, and font sizes.
- Preparing sample advertisements for clients.
The ideal candidate should be proficient in Perl Language and willing to learn Java, Spring Boot, Microservices, and Cloud(AWS). He should be self-motivated, a multi-tasker, a demonstrated team player, and have outstanding communication and leadership skills.
Experience: 2-15 Years
Salary range: 10 LPA - 35 LPA (Best salaries for Perl Dev similar to Java Developers)
Must-know technologies: Perl (Skill Level: Exceptional)
Good to know technologies: Must be willing to learn Java and Spring Boot for future requirements
Responsibilities
Writing clean, high-quality, high-performance, maintainable code in PERL, SQL, UNIX
Committed to learning technologies like Java, Spring Boot, AWS,
Develop and support software including applications, database integration, interfaces, and new functionality enhancements
Coordinate cross-functionally to ensure the project meets business objectives and compliance standards
Support test and deployment of new products and features, Participate in code reviews
- Delivering the operating plan: the achievement of growth objectives including market share, revenue, profit, and return on investment for all the channels/categories of business.
- Responsible for process development of new and existing products and effectively managing the product pipeline portfolio
- Evaluating raw materials being used in products. Sourcing of new materials and ingredient
- Systematic research & analysis on the cost of developing new products
- Responsible for identifying marketing opportunities by analyzing and defining market share, competitor analysis and available product wise market share
- Responsible for managing and implementing marketing activities through research, strategic planning, and implementation
- Supervising the production of the Products Performing of stability studies of the finished Products
- Maintaining ongoing communication with Packaging, Procurement, Manufacturing and Engineering to insure a thorough understanding of emerging new ingredients, packaging and manufacturing technology. Incorporate this learning into new product development process
- Responsible for maintaining records, data, documents pertaining to assigned studies of Products Researches patents, copyrights and trademarks in order to make sure there are no infringement issues involved
- Ensuring that every phase of a particular project proceeds as scheduled and make necessary changes wherever required
- Keeping up to date with changes in the market and technology that would affect new product development
What you need to have:
- 5+ Years of experience in research and development of New product in personal care/FMCG
- Understanding composition/ingredient of the grooming products
- Degree in Biochemistry / Biotechnology / Chemistry
Jenkins
JavaAt JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
JFrog is searching for an experienced Automation Development Engineer, to boost up our growing QA automation platforms, working on automation and infrastructure development. In this role, you will be developing and maintaining Developers and QA automation platforms, including test execution, bug detection and load testing.
As a Senior Automation Engineer in JFrog you will...
- Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
- Take essential part in the development cycles, in order to deliver high quality products
- Closely interact with developers and support, regarding customer issues
- Investigate software issues as a result of testing
To be a Senior Automation Engineer in JFrog you need…
- 5+ years experience in automation development in OO language
- Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
- Deep understanding in Docker
- Experience in writing automation tests for applications in Linux/Unix environments
- Bug detection abilities and good analysis to root cause detection
- Analytical approach for troubleshooting and problem solving
- Self-learner and independent executor
JavaJava
C++C
Follow CutshortSubodh Popalwar
Software Engineer, Memorres