Cutshort logo
ZestMoney logo
Associate Customer Ops
Associate Customer Ops
ZestMoney's logo

Associate Customer Ops

Pooja  Choudhary's profile picture
Posted by Pooja Choudhary
0 - 3 yrs
₹3L - ₹4.5L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Customer Retention
Customer Service
Escalation management
Customer Support
Communication Skills

Roles and Responsibilities

 

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

 

  • Tracking all Customer complaints/escalations in real-time.
  • Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
  • Coordinate and follow up internally for an end-to-end closure on each complaint handled.
  • Proactively escalate cases that are about to breach standard TAT.
  • Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
  • Liaison with team members and team leads on a regular basis.
  • Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
  • Adhere to compliance policies.

 

 

Required Skills & Experience

  • A strong Customer-centric approach.
  • Can work under pressure and handle difficult conversations.
  • Can understand problems clearly.
  • Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
  • A team player can coordinate and liaise with internal and other departments seamlessly.
  • Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
  • Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
  • 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

 

Preferred Skills

 

  • Background in customer service, escalations/complaints handling, social media handling.
  • Experience in email handling, inbound calls.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About ZestMoney

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

About

Feline up for a challenge? Help Lucky claim victory in the Doodle Champion Island Games! #GoogleDoodle
Read more

Connect with the team

Profile picture
Pooja Choudhary

Company social profiles

blog

Similar jobs

Remote only
2 - 4 yrs
₹2L - ₹15L / yr
Business Development
Market Research
Client Management
Client Servicing
Business Analysis

Role: BDE/BDM

Experience- 3 - 5 Years

Budget- 7 - 8 LPA

Key Responsibilities:

  • Implement and ensure the successful execution of business development strategies devised by senior leadership.
  • Monitor and report on the progress of strategy execution, providing insights and recommendations for improvements.
  • Lead, train, and mentor junior Business Development Executives and interns over sales processes and practices.
  • Conduct regular training sessions on the use of advanced AI technology in Sales, sharing best sales practices from sales leaders to enhance the team's skills and knowledge.
  • Oversee day-to-day sales activities like pipeline review, email validations, and cold-call mock sessions to ensure the sales team aligns in achieving sales targets.
  • Support the team in identifying potential clients and establishing strong relationships.
  • Assist in the development and delivery of presentations and proposals to prospective clients.
  • Assist the team in achieving sales targets and contributing to revenue growth.
  • Work closely with other departments, including marketing, product development, and customer support, to ensure alignment and synergy in business efforts.


Read more
Rtbrick
Deepa Patkar
Posted by Deepa Patkar
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹25L / yr
cicd
DevOps
Ansible
skill iconPython
Shell Scripting
+1 more


We are looking for multiple hands-on software engineers to handle CI/CD build and packaging engineering to facilitate RtBrick Full Stack (RBFS) software packages for deployment on various hardware platforms. You will be part of a high-performance team responsible for platform and infrastructure


Requirements

1. About 2-6 years of industry experience in Linux administration with an emphasis on automation

2. Experience with CI/CD tooling framework and cloud deployments

3. Experience With Software Development Tools like Git, Gitlab, Jenkins, Cmake, GNU build tools & Ansible

4. Proficient in Python and Shell scripting. Experience with Go-lang is excellent to have

5. Experience with Linux Apt Package Management, Web server, optional Open Network Linux (ONL), infrastructure like boot, pxe, IPMI, APC

6. Experience with Open Networking Linux (ONL) is highly desirable. SONIC build experience will be a plus

 

Responsibilities

CI/CD- Packaging

Knowledge of compilation, packaging and repository usage in various flavors of Linux.

Expertise in Linux system administration and internals is essential. Ability to build custom images with container, Virtual Machine environment, modify bootloader, reduce image and optimize containers for low power consumption.


Linux Administration

Install and configure Linux systems, including back-end database and scripts, perform system maintenance by reviewing error logs, create systems backup, and build Linux modules and packages for software deployment. Build packages in Open Network Linux and SONIC distributions in the near future.

Read more
Antier Solutions Pvt. Ltd (Antech)
Mohali, Chandigarh
3 - 9 yrs
₹8L - ₹15L / yr
Sales

 research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets  seek out the appropriate contact in an organisation  generate leads and cold call prospective customers  meet with customers/clients face to face or over the phone  foster and develop relationships with clients  understand the needs of your customers and be able to respond effectively with a plan of how to meet these  think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business  work strategically - carrying out necessary planning in order to implement operational changes  draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal  have a good understanding of the businesses' products or services and be able to advise others about them  ensure staff are on board throughout the organisation, and understand the need for change and what is required of them  train members of your team, arranging external training where appropriate  discuss promotional strategy and activities with the marketing department  seek ways of improving the way the business operates  attend seminars, conferences and events where appropriate  keep abreast of trends and changes in the business world.

Read more
IndieFolio Network Pvt Ltd
at IndieFolio Network Pvt Ltd
5 candid answers
1 video
Shruthika Gokulnath
Posted by Shruthika Gokulnath
Bengaluru (Bangalore)
4 - 6 yrs
₹24L - ₹26L / yr
User Experience (UX) Design
User Interface (UI) Design

Responsibilities:

· Lead the project to on-time and quality delivery as agreed by the client

· Be the part-time project manager & team leader

· Raise and negotiate issues and risks with senior management of the client

· Manage profitability of the project

· As the lead designer, he/she needs to guide team members well and facilitate their learning in the organization

· Stay up-to-date with latest achievements, best practices and trends in design

· Candidate should be willing to travel for on-site project executions for short/long durations in India and abroad

· Candidate should be open to temporary/permanent relocation within Think Designs studios in India


Deliverables:

Due to his/her role as a Design Leader & Project Manager, a Lead UX Designer will be responsible for ensuring on-time and quality delivery of all deliverables for the project even though he/she may not actually work on all of them. Depending on client requirements, as a Lead designer, he/she will be responsible for delivering all or some of the following:


· Design Strategy based on User Mapping, User Stories, Business Needs, Technology inputs

· Wireframes

· Navigation Structures

· Story Boards

· Interactive Guidelines

· Visual Designs

· Prototypes

· Design Systems

· Specification Documentation

Read more
improveFX
at improveFX
2 candid answers
Roshan Kumar Jha
Posted by Roshan Kumar Jha
Remote only
1 - 5 yrs
₹2L - ₹3L / yr
Business Development
Digital Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Social Media Marketing (SMM)

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

  • Identify and pursue new business opportunities within the digital marketing industry.
  • Develop and execute strategies to expand the company’s market presence and drive revenue growth.
  • Build and maintain long-term relationships with clients and stakeholders.
  • Conduct market research to identify emerging trends, client needs, and potential partnerships.
  • Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
  • Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
  • Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
  • Meet or exceed sales and revenue targets by converting prospects into clients.
  • Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

  • Proven experience in business development, sales, or account management within the digital marketing industry.
  • Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
  • Excellent communication, negotiation, and presentation skills.
  • Ability to work independently and manage multiple client relationships simultaneously.
  • Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
  • Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
  • Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

  • Opportunity to work in a fast-paced, growing digital marketing agency.
  • Collaborative team environment with opportunities for career growth and professional development.
  • Competitive salary and performance-based incentives.


Read more
Ankit Roadways
ANKIT AGRAWAL
Posted by ANKIT AGRAWAL
Raipur
1 - 4 yrs
₹1.5L - ₹4L / yr
Tally
Internal audit

Role: Accounts Executive


Location: Telibandha, Raipur 


_*Job Responsibilities:*_


-Booking of Sales and Purchase Order

-Banking duties, collection of OS

-Making of MIS Report

-Proactively involved in admin related tasks

-Vendor/Customer Handling


_*Required Experience:*_


-2+ years of experience in Accounting (Support)

-Candidates from Transportation/Logistics/Trading are preferred

Read more
Ecommerce platform doubly funded unites designers and tailor
Ecommerce platform doubly funded unites designers and tailor
Agency job
via The Hub by Sridevi Viswanathan
Gurgaon
3 - 6 yrs
₹18L - ₹26L / yr
MERN Stack
skill iconNodeJS (Node.js)
Node
Fullstack Developer
Web applications
+4 more

What can you expect?

You will be part of the founding team at LDU and will be responsible for the end-to-end technology of the company including:

- Work with the founders on cutting edge technologies, including AI/ML, blockchain, computer vision, etc. across the tech-stack.

- Formulate long-term technology & product strategy along with implementation roadmap, while envisioning the tech-stack

required to scale the business 100X

- Architecting and engineering solutions across the entire technology stack including front-end, back-end, infrastructure,

architecture, server-side engineering, UI, etc. in line with the company's strategy.

- Work on the D2C website and enhance the user experience while increasing the company's online presence.

- Provide help to everyone in the team and greatly reduce the time and technical costs of team communication, technology

docking.

- Plan and collaborate with the other teams including marketing/ growth, customer success/ sales, design, operations, etc. to

implement new product features, growth hacks/ initiatives identified through user interviews/ insights, etc in a timely manner.

- Will be involved in a horizontal technical requirement, so should be able to make a prototype design for a product very rapidly

while executing the same with a wide range of techniques.

- Build processes/mechanisms to track the KPIs across product/ technology and ensure religious execution of the targets

- Build and lead the technology team including the engineering team, product team, Quality Assurance, etc.

- Awesome work-culture (flexible work timings; no need to wear formals; awesome snacks to name a few)

What are we looking for?

We are looking to onboard a Full Stack Software Engineer, who has a founder's mindset including the following traits:

- Experience of full stack development across web & mobile based technologies and should have scaled a business

- Ability to work across stacks like MEAN, MERN, LAMP, etc. seamlessly

- Ability to build scalable products/ platforms, fully redundant fault tolerant infrastructure while working on modern technologies.

- Versatile Developer/Engineer that can help on both ends of the website development and better the same by enhancing user

experience.

- Ability to Code in both frontend and backend of the site

- Stronghold in both front-end & back-end development/ algorithms with experience of building agile, highly scalable, data-driven

platforms from scratch

- Ability to be hands-on with coding across big data, mobile apps, AI & ML, analytics, DevOps, business intelligent solutions, etc.

apart from strategically guiding/ mentoring the team

- Stronghold in executing stuff on the ground and hustle around to Get things done

- Ability to think and see the big picture while focusing on short term goals and deliverables

- Leadership qualities to hire and build a kick-ass technology/ product team going forward

- Experience as a founder/ being part of founding team is huge plus but not mandatory

- Experience in the Fashion/ Apparel industry is a plus but not mandatory

Read more
Amzur Technologies
at Amzur Technologies
4 recruiters
Harika Bhupathiraju
Posted by Harika Bhupathiraju
Hyderabad
2 - 4 yrs
₹3L - ₹4.5L / yr
Wordpress
Content Management System (CMS)
skill iconHTML/CSS
skill iconPHP

Responsibilities:


  • Developing and providing maintenance support for WordPress sites
  • Migrating websites from other platforms to WordPress
  • Integrating and setting up plugins like WPML, Yoast SEO, Elementor, WPBakery Page Builder Membership, etc.
  • Optimizing page speed of WordPress sites
  • Implementing SEO/CRO best practices in WordPress sites
  • Transforming complex PSD layouts into pixel-perfect Responsive Wordpress websites.
  • Creating responsive website designs
  • Working under tight deadlines
  • Handling multiple projects at the same time
  • Producing high-quality work with a strong focus on detail
  • Understands WP architecture and knows how to perform database and code optimization for WordPress
  • Test, debug, analyze and fix application problems/issues.


Experience:


  • Strong knowledge of WordPress Platform
  • Expertise in HTML5, CSS3, JavaScript
  • Proficiency in PHP/MYSQL and AJAX
  • Minimum 2 years of experience in WordPress Development
  • Understanding of W3C Web Standards/Semantics and Accessibility Guidelines
  • Understanding of WordPress core functions and working concepts

Education:


Any Graduate in Any Specialization. Preferred Computer Science/IT Background.

Read more
Enzo League
at Enzo League
1 recruiter
Pradeep Agarwal
Posted by Pradeep Agarwal
Bengaluru (Bangalore)
3 - 13 yrs
₹1L - ₹4L / yr
Fullstack Developer
skill iconAndroid Development
skill iconiOS App Development
MySQL
Artificial Intelligence (AI)
+1 more
Important: Read the brief carefully, apply only if you're interested and want to be an entrepreneur. Please apply with your latest resume.

Are you someone who never intended to play it safe and wants to challenge the status quo in every nook and corner of your life? Do you want to make the maximum utilization of your skills and knowledge? Would you want every decision and move that you make should have a big impact on the company for the better (even if it doesn't, we're a bunch of people who will give you the room to fail and learn from it)? The read on...

We are a start-up into online personal styling & fashion.

We are looking for a core team member as a CTO or Head of Technology. It is much more than a job and the main goals in the first few months will be to build the Android App for the Company, & the Technology team & its strategy, manage systems, and its maintenance regularly. Knowledge of AI & ML is a must. As this product needs to be build AI/ML ready

Don't expect a high salary as this is more of a hands-on plus management role with the right equity that can be provided based upon your performance.
Read more
TechStar Group
at TechStar Group
2 recruiters
nagamani gattu
Posted by nagamani gattu
Hyderabad, Chennai
3 - 12 yrs
₹9L - ₹20L / yr
Guidewire
skill iconJava
Policy Center
Billing Center
Looking for Guidewire Developer with experience in Policy Center,Claim center and Billing Center.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos