As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
Tracking all Customer complaints/escalations in real-time.
Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
Coordinate and follow up internally for an end-to-end closure on each complaint handled.
Proactively escalate cases that are about to breach standard TAT.
Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
Liaison with team members and team leads on a regular basis.
Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
Adhere to compliance policies.
Required Skills & Experience
A strong Customer-centric approach.
Can work under pressure and handle difficult conversations.
Can understand problems clearly.
Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
A team player can coordinate and liaise with internal and other departments seamlessly.
Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
Background in customer service, escalations/complaints handling, social media handling.
Experience in email handling, inbound calls.
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Companies hiring on Cutshort
About ZestMoney
Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable
About
Feline up for a challenge? Help Lucky claim victory in the Doodle Champion Island Games! #GoogleDoodle
As a Senior Backend & Infrastructure Engineer, you will take ownership of backend systems and cloud infrastructure. You’ll work closely with our CTO and cross-functional teams (hardware, AI, frontend) to design scalable, fault- tolerant architectures and ensure reliable deployment pipelines.
What You’ll Do :
Backend Development: Maintain and evolve our Node.js (TypeScript) and Python backend services with a focus on performance and scalability.
Cloud Infrastructure: Manage our infrastructure on GCP and Firebase (Auth, Firestore, Storage, Functions, AppEngine, PubSub, Cloud Tasks).
Database Management: Handle Firestore and other NoSQL DBs. Lead database schema design and migration strategies.
Pipelines & Automation: Build robust real-time and batch data pipelines. Automate CI/CD and testing for backend and frontend services.
Monitoring & Uptime: Deploy tools for observability (logging, alerts, debugging). Ensure 99.9% uptime of critical services.
Dev Environments: Set up and manage developer and staging environments across teams.
Quality & Security: Drive code reviews, implement backend best practices, and enforce security standards.
Collaboration: Partner with other engineers (AI, frontend, hardware) to integrate backend capabilities seamlessly into our global system.
Must-Haves :
5+ years of experience in backend development and cloud infrastructure.
Strong expertise in Node.js (TypeScript) and/or Python.
Advanced skills in NoSQL databases (Firestore, MongoDB, DynamoDB...).
Deep understanding of cloud platforms, preferably GCP and Firebase.
Hands-on experience with CI/CD, DevOps tools, and automation.
Solid knowledge of distributed systems and performance tuning.
Experience setting up and managing development & staging environments.
• Proficiency in English and remote communication.
Codekubix is a fast-growing IT solutions company delivering high-quality web, mobile, and software development services. We believe in innovation, collaboration, and providing excellent value to our clients worldwide. We are looking for fresh graduates with strong communication skills and a passion for business development to join our team.
Requirements
Recent graduate (Bachelor’s/Master’s degree in any field).
Excellent verbal and written communication skills in English.
Passion for sales, marketing, and client interaction.
Ability to learn quickly and adapt in a fast-paced environment.
Strong interpersonal skills, confidence, and a positive attitude.
Basic knowledge of IT/software industry is a plus (not mandatory).
What We Offer
Training and mentorship from experienced professionals.
Performance-based incentives and career growth opportunities.
Exposure to international clients and business practices.
Job Description:
Develop new user-facing features
Build reusable code and libraries for future use
Ensure the technical feasibility of UI/UX designs
Optimize application for maximum speed and scalability
Develop functional and appealing web- and mobile-based applications based on usability
Create cascading style sheets (CSS) that are consistent across all browsers and platforms
Working with product development, UX teams and designers to develop architectural requirements to ensure satisfaction with product
Familiarity with Responsive and Adaptive designs
Develop and test across multiple browsers, platforms and devices, including smartphones and tablets.
Solid understanding of full web technology stack such as page load optimization, HTTP, cookies, asset loading, CDN etc
Desired Skills
Strong working experience in HTML5, CSS3, Java Script & JQuery
Experience in Angular.js or similar frameworks
Experience in frameworks like twitter bootstrap
Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS
Working knowledge of Version Control System like Git or similar VCS
Why Join Us?
You will learn from true innovators
Flat Organisational Structure
Start-up Culture
Collaboration with creative, enthusiastic professionals
Diverse responsibilities
An interesting, challenging environment
Your work will be recognized & rewarded
Monthly Friday Movie Nights, Binge Eating, Team Outing, etc.,
Much More.....
.Develop and maintain the backend for a web platform in the Fin-tech Industry domain.
Create testing framework for all business use cases Maintain Deploy builds
Requirements:
Min 4 years
. Should have the experience of creating a web product in early stages (part of small teams)
.Candidate Requirements
. Would be leading the entire product development initiative
. Work with front end team (working in Angular) to create the entire web application
Benefits:
MindHind is an IT Consulting Company with Global Presence in America, Europe, Australia, Middle East & Asia with 450+ Global Team Strength to achieve maximum success in IT Research & Innovations. Delivering innovative technological solutions to empower mankind. We are experts in Technology, Creativity, Integrity & approach every new project with enthusiasm and commitment to make your product a success.
Y Media Labs is a creative technology company that helps brands re-imagine their customer experiences. Our mission is to export the Silicon Valley mindset to the rest of the world. We create digital products with purpose that have a lasting impact on users' lives and clients' businesses. We are a team of dreamers and doers united by a simple idea: If we make a difference for your customers, we will make a difference for your business too. And it works. Since 2009, we have led early-stage startups and top-tier brands to "wow" their customers with best-in-class digital products and experiences. The Wall Street Journal calls us “YML is one of the most innovative companies in Silicon Valley.” Through next-generation technologies and world-class design, we help brands like Apple, PayPal, L'Oreal, Home Depot, Kaiser Permanente, State Farm, First Republic Bank etc develop solutions that drive major business outcomes. Founded in 2009, Y Media Labs is headquartered in Silicon Valley with four offices worldwide including Atlanta, Indianapolis, Bangalore & Sao Paulo. We came of age with the invention of the app store. We have mobile in our DNA. We create solutions across the digital ecosystem. Unlike agencies who are born desktop, we are deeply connected to how consumer perception has shifted thanks to the mobile lifestyle. We have built and launched 207 products, delighted over 407 million users, built over 200+ apps, work with 30 Fortune 500 clients, been responsible for over 400 billion transactions through our work and generated over $200 billion in transactions for our clients, and been featured on the app store over 700+ times! • Portfolio of our work can be found @ ymedialabs.com/work • Live look into our engineering team @ medium.com/ymedialabs-innovation • Live look into our design team @ dribbble.com/ymedialabs Our team in Bangalore is close to 180 strong, and we are growing in a variety of ways. Our goals include a culture of excellence and we are looking to transform the team to be one of the best tech teams in Bangalore.
We are looking to hire multiple iOS Engineers at different levels to help us code the world class apps we are creating. If you are a mobile engineer looking to build apps that will be used by millions of consumers worldwide, build apps for brands that you can be proud to show to your family and friends – you need to join us! Key Responsibilities • Design and build advanced high-quality applications for the iOS platform • Ensure the performance, quality, and responsiveness of the applications • Code reviews, automated unit testing, documentation for any code you write • Deal with ambiguity and work in a rapidly evolving environment, with time-sensitive projects • Deadlines matter to us. Plan your work and meet your deadlines, while maintaining code quality. • Get involved in client interactions and gathering project requirements • Lead product initiatives and work on next generation prototypes • Work with other engineers, product management, QA, and operations teams to develop and meet functional and non-functional requirements • Work in an environment of agile, test-driven fast feedback cycle (continuous integration, unit, functional, integration and acceptance testing) • Learn and adapt to new technologies • Bring new ideas and technologies to the team that can improve the product or process. • Depending on your level of skills and maturity (not seniority), mentor other engineers.
What we are looking for • Strong foundation in Computer Science fundamentals like data structures and algorithms, and software engineering principles • Passionate about creating great code • Proficient with Swift and/or Objective-C. • Understanding of end to end mobile development life cycle • Experience with latest iOS frameworks • Experience with databases like Realm, Coredata etc. • Experience with third-party libraries and Cocoapods • Experience with memory management and caching mechanisms • Solid Understanding of Apple’s design principles and interface guidelines. • Experience with performance and memory tuning with tools such as Instruments • Experience coding with RESTful APIs to connect iOS applications to back-end services. • Great team player who works well in collaborative situations • Experience with Android app development is a major plus. Experience with cross-platform tools would be an advantage • Experience with tools like Git, Jira, Basecamp, BitBucket, Azure DevOps would be an advantage. • Good to have experience working with IOT projects, Bluetooth technologies • Working knowledge of the general mobile landscape, architectures, trends & emerging technologies. • Active Open Source, GitHub or Stack Overflow contribution will be a big plus • Published personal apps in play store will be an added advantage
Work from Home Related Given the current situation it is expected that working from home for extended periods is a reality that continues for many months. You must be able to fulfil the following requirements: • You must have a high-speed broadband connection and must be able to provide evidence of it • You must have a proper working environment at home, like a desk, chair and any other required infrastructure • You must be able to and willing to attend video calls as part of your workday
Job Perks • Awesome work environment and opportunity to work with great minds • Work in fun teams on projects that impacts millions of people • 100% reimbursement for all job/growth related courses you complete in Udemy • 24x7 stocked pantry with snacks and Coffee/Tea. Highly subsidized lunch.
Executing implementation of strategic and operational SEO Strategies- On-Page, Off-Page & Technical SEO
Performing an in-depth page analysis using various SEO tools & extension- Search Console, Analytics, SEMrush, Ahrefs, etc
Performing technical and On-Page SEO analysis to identify and execute website optimization strategies to boost organic traffic and conversions
Executing and monitoring data based on SEO targets and timelines- KPIs and OKRs in alignment with business strategy
Coordinating with internal and external stakeholders across the organization to get things done on time
Staying on top of SEO news, Google Updates and so on and implement them in relevant day-to-day activities
Creating optimized content for product pages and blogs in lines with SEO best practices that can break the clutter online
Doing competitive analysis to fill in the SEO and content gaps for various product and landing pages
Find out-of-the-box topics based on competitor analysis, trending topics, and various SEO tools
Requirements:
0-1 years of experience
Basic analytical mindset for understanding SEO KPIs and handling Data
Excellent in English verbal and written communication skills
Comfortable in writing and editing content
Comfortable with technical analysis and adept at learning things quickly
Knowledge of Excel and Google Sheets- formulas, formatting, etc
Adept with basic formatting, eye for detail, thorough research and analysis
Proactive, responsible, hard-working, and diligent
Ability to meet deadlines
Skills Required: Analytical Skills, Strategic Thinking, MS Office, Fluent in English, Writing Skills
If you want to learn and implement in-depth organic marketing, churn out SEO-friendly pages, have an eye for detail, and if data analysis does NOT scare you off- we'd love to meet you!
Routofy Services Pvt. Ltd. started by Ex-Microsoft, IIT Delhi graduates on a mission to change travel search forever. It aims at changing travel search forever by bringing in the much needed technological disruption in an industry that has been stagnant for years, running on a conventional OTA model developed in nineties. The company is proudly backed by Kunal Bahl and Rohit Bansal, founders of Snapdeal.com. The company runs and owns travel portal Routofy.com which compares and combines flights, trains, buses and cabs to give its users end to end connectivity, all the way down to smallest towns and villages.
Key Responsibilities:
- Define, test and evaluate growth initiatives
- Lead a cross-functional growth hacker team responsible for helping drive user growth through experimentation and prototyping
- Work with engineering, design and the rest of the product team to execute initiatives
- Tinker with platform APIs and help create industry-leading growth tactics
- Analyse and report growth success to the management team
- Influence the product, especially UX, copy, and messaging, based on your understanding of what users want.
- Driving Revenue, MOM growth for Online Business & Brand
- Marketing Strategy & Execution: Budgets & ROI
- Manage Digital Marketing, Web & Product Analytics Practice
- Traffic Scale Up : Leveraging Marketing channels like Organic (SEO), Referral, Facebook paid, Search (Google CPC) paid, Re-marketing, Display, E-mail, SMS, Affiliates & Alliances
- Conversion Improvement : Web / Mobile / App: Funneling & Optimization - UX & UI, Search & Discovery, Recommendation & Personalization, Social & Price Optimization
- CRM & Loyalty : Lead generation, RFM, Profitability, LTV, Profitability (Cross Sell & Up Sell), Repeat Rate, Referral
- Using web analytics tools such as Google Analytics and Heap, draw insights in the performance of various pages across desktop and mobile web.
- Ideate new ways to improve conversion rates across our desktop and mobile channels.
- Implement and analyse A/B experiments for execution of product ideas.
- Work with product managers to ask questions of data and probe deeper with minimal guidance.
- Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our users interact with our core products.
- Understand and improve processes based on quantitative insights on value addition by them.
- Be the go-to guy for product related numbers.
Qualifications :
- B.Tech/M.Tech/MBA degree or equivalent from premier institutes.
- 3 to 7 years of experience in an analytical role for a consumer web product company.
- Experience with SQL, statistics, and A/B experiments.
Preferred :
- Experience analyzing large data sets and distributed computing using SQL, spreadsheet software, and other quantitative and statistical modeling technologies and tools.
- Proven experience in identifying opportunities for business or product improvement, and defining and measuring the success of those initiatives.
- Ability to initiate and drive projects to completion with little guidance.
- Exceedingly strong written and verbal communication to convey analyses in an effective manner. Excellent problem-solving and analytical skills.
- Basic knowledge of MS excel, Python and R
- Experience with web analytics tools, like Google Analytics, Omniture, Mixpanel, Localytics preferred.
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
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