Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)
DockerJob description:
Full Stack Intern ( Backend Focus)
Company: Suntek.ai
About Suntek.ai:
Suntek.ai is a premier digital solutions provider specializing in cutting-edge e-commerce development. With hands-on experience managing and scaling multiple renowned brands on Shopify, we empower small and medium businesses with enterprise-grade digital capabilities. Our
focus is on seamless omnichannel experiences, advanced automation, and high-performance architecture to maximize growth and ROI
Experience: 0 - 6 months
Location: Remote
About the Role:
We're looking for a full-stack Intern with a strong backend focus to join our team. You'll work on building and maintaining scalable server-side applications while occasionally contributing to frontend development.
What You'll Do
- Design, develop, and maintain backend services and APIs
- Work with databases to ensure data integrity and optimize performance
- Collaborate with cross-functional teams to deliver features end-to-end
- Write clean, testable, and well-documented code
- Participate in code reviews and contribute to technical decisions
Required Skills
- Node.js: Solid experience building server-side applications
- TypeScript Strong typing practices and modern JavaScript/TypeScript patterns
- PostgreSQL Database design, querying, and performance optimization
- NestJS Experience with this framework (or similar structured Node frameworks)
- GraphQL Familiarity with building or consuming GraphQL APIs
- Networking fundamentals: understanding of TCP/IP, UDP, and how web protocols work
Nice to Have
- Docker Containerization and local development environments
- Terraform Infrastructure as code experience
- Cloud platforms: Hands-on experience with AWS, GCP, or Azure
What We Offer:
- 100% remote position with flexible work hours.
- A supportive, high-agency team environment that encourages creativity and initiative.
- Ongoing opportunities for skill development and growth.
- Competitive stipend.
Strong Product Designer, with focus on B2C Products
Mandatory (Experience 1): Must have 3+ YOE in Product Design (both UI and UX) for high-traffic B2C Products
Mandatory (Skills 1): Must have strong knowlege and experience of design with Ai tools(Figma Cloud, Chatgpt)
Mandatory (Portfolio) - Must have strong product design portfolio of Good B2C Products
Mandatory (Company): B2C Products only
Mandatory (Location): Candidates from Mumbai only
Preferred
Preferred (Education): Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)
Preferred (Skills 1): Experience in subscription-based or marketplace products, CRO, and international market localization
Preferred (Skills 2): Exposure to AI-powered personalization and recommendation systems
Preferred Companies
Nykaa, Tata Cliq, Pepperfry, Bookmyshow, Pharmeasy, Purplle.com, Ketto, Dream11 Coindcx, Upstox
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• Have minimum 3 years of AWS Cloud experience.
• Well versed in languages such as Python, PySpark, SQL, NodeJS etc
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• Experience with modern Database systems such as Redshift, Presto, Hive etc.
• Worked on building data lakes in the past on S3 or Apache Hudi
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React.js
Javascript
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BootstrapRole and Responsibilities
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
- • Developing new user-facing features using React.js
- • Building reusable components and front-end libraries for future use
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- • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- • Thorough understanding of React.js and its core principles
- • Experience with popular React.js workflows (such as Flux or Redux).
- • Experience in Bootstrap framework.
- • Familiarity with newer specifications of ECMAScript
- • Familiarity with RESTful APIs
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- • Familiarity with modern front-end build pipelines and tools
- • Experience with common front-end development tools such as NPM, YARN etc.
- • Ability to understand business requirements and translate them into technical requirements
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JD for Salesforce Developer
Must-Have:
• 5 years of experience in Salesforce
• 2+ years of experience in Salesforce Vlocity
• Experience working with Lightning org is a must.
• Should be able to perform with minimal guidance from Lead developers.
• Should be able to guide their offshore peers when needed.
Preferred:
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• Preferably candidates having experience in the energy industry.
• Preferably candidates who have at least 1 Salesforce certification.
• Experience with other technologies such as .NET, MuleSoft, MS SQL Server, and Oracle is a plus.
• Experience working with digital signature applications like Sertifi, DocuSign, etc.
• Experience working on applications that connect to credit bureaus such as Equifax, Experian, etc.
Experience in the Energy and Utilities domain
Proficiency in APEX and Vlocity
Good understanding of SQL Server and ability to write strong SQL and stored procedures (nice to have)
Ability to work independently as well as part of a team
Responsibilities:
Design and develop solutions on the Salesforce platform to meet the needs of the Energy and Utilities business
Collaborate with cross-functional teams to gather requirements and provide technical guidance
Enhance and maintain existing Salesforce applications, including debugging and troubleshooting issues
Write clean, efficient, and well-documented code that adheres to best practices
Continuously improve technical skills and stay up-to-date with the latest Salesforce developments and best practices
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Location- Hyderabad (WFH) ( For meetings need to attend office)
PHP
Laravel
HTML/CSS- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- Self motivated.
- Zeal to learn new things.
- Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
- Should have experience with WordPress.
- Knowledge of PHP web frameworks like CodeIgnit.
provide right information and advice on study opportunities and visa
application for International Institutions.
• Submit applications to the educational institutions, obtain offers and facilitate
enrolments
• Follow- up with potential students and maximise conversion by submitting
applications and finalising enrolments.
• Maintain proper and comprehensive records and documentations including the
ability to learn on own initiatives and research best study options for students.
• Assist in organizing exhibitions and other promotional activities
• Proactively connect with existing and potential students via various
communications channels such as email, phone and in person
• Maintain professional relationship with students, internal offices staff and
educational institutional representatives.
• Undertake work as decided by the senior heads or the Director of of the
company and meet the assigned targets.
• An ability to communicate effectively with colleagues, students and other
members of the public of all age groups and social backgrounds.
NodeJS (Node.js)React.js
Angular (2+)
AngularJS (1.x)
MongoDBAbout Tweeny:
We are a team of passionate software Ninjas who design scalable software solutions.
We solve some of the interesting problems for our clients in a variety of sectors. We are also developing our own products where we are seeking bright minds with creative thinking.
We are a fast-paced and young team of fun-loving engineers. For us, work is not just a job but it's a way to grow & learn together while doing what we love.
We are looking to hire on MERN stack position (full stack engineering profile) although if you have worked only on either ReactJS/Native or NodeJS stack, please do apply as well.
We are hiring for a few specific teams at our organization that is building utility and functional web application experiences (as marketplace applications) that solving some interesting problems for remote workforce management.
Requirements:
- 2-5 years of experience working with React JS, Node JS, and other advanced JavaScript libraries and frameworks.
- Ability to understand business requirements and translate them into technical requirements.
- Strong software engineering skills with the proven ability to build, deploy, and maintain a scalable codebase.
- Experience working with remote data using RESTful APIs and JSON.
- Strong understanding of development tools and technologies like ES6, Redux, Immutable, JSX Components, Bootstrap, HTML, CSS, Git, NPM, Express.
- Strong understanding of any build tool like Webpack, Babel, Gulp, or similar.
- Strong affinity for benchmarking and performance optimization.
- Experience deploying applications to the cloud and setting up CI/CD is a plus.
- Experience building container images using tools like Docker is a plus.
- Ability to learn new languages and technologies.
- B.E/B.Tech in Computer Science, Engineering, or a related field.
Responsibilities:
- Produce clean, efficient code based on specifications
- Integrate software components and third-party programs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Recommend and execute improvements for the software development and software delivery life cycle
- Ensure the highest standard of performance, quality, and responsiveness of the applications.
Job Title: Odoo Developer
Job Type: Full Time
Job Location: India- Bangalore/Pune
Reporting To: Manager ERP Solutions/Director Cloud Engineering
Work Hours: 9 hours (Indian Shift)
Main Duties and Responsibilities:
The candidate will be responsible for interacting with internal and external customers, gather requirements, map it to the system design solution if required, discuss it with Functional consultant and deploy/implement it and post implementation support.
Qualifications:
BSc Computer Science, Electronics, MSc/MCA, PGDCA or any equivalent degree
Experience – 1- 3 Years
Skills:
Functional Skills:
- Good understanding of ERP Process and system
- Candidates should have hands-on experience in implementing Odoo Sh preferably, Odoo Online, Enterprise, Odoo Community Edition or experience in implementing any other ERP Software.
- Good Knowledge on the following: Purchase Process (Procure 2 Pay), Sales Process(Order 2 Cash), CRM , Accounting, Manufacturing
Technical Skills:
- Must knowledge on core Python programming concepts, Django framework, JavaScripts
- Good knowledge on SQL, PostgreSQL
- Good knowledge on ORM methods, Xml, Jquery/JS
- Good to have knowledge on Odoo Framework, Installing Odoo, Customize modules, create modules.
Personal Qualities and Behavior traits:
1- Be a good team worker demonstrating loyalty and commitment to the organization and team members.
2- Good organizational skills and excellent attention to details Interact with individuals to provide needed information
- Good written and verbal communication skills.
- Aptitude for learning new concepts, technologies and understanding them to utilize in a customer facing/service environment.
- Should be able to work in a team environment and independently.
Performance Goals
1- Able to handle multiple assignments simultaneously.
2- Ensures timely response to client and internal peers.
MongoDB
Django
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Full Stack Developer - Averlon