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Associate Customer Ops
Associate Customer Ops
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Associate Customer Ops

Pooja  Choudhary's profile picture
Posted by Pooja Choudhary
0 - 3 yrs
₹3L - ₹4.5L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Customer Retention
Customer Service
Escalation management
Customer Support
Communication Skills

Roles and Responsibilities

 

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

 

  • Tracking all Customer complaints/escalations in real-time.
  • Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
  • Coordinate and follow up internally for an end-to-end closure on each complaint handled.
  • Proactively escalate cases that are about to breach standard TAT.
  • Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
  • Liaison with team members and team leads on a regular basis.
  • Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
  • Adhere to compliance policies.

 

 

Required Skills & Experience

  • A strong Customer-centric approach.
  • Can work under pressure and handle difficult conversations.
  • Can understand problems clearly.
  • Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
  • A team player can coordinate and liaise with internal and other departments seamlessly.
  • Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
  • Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
  • 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

 

Preferred Skills

 

  • Background in customer service, escalations/complaints handling, social media handling.
  • Experience in email handling, inbound calls.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About ZestMoney

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

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If you're interested or know someone who might be, feel free to reach out to me here.

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About Miror

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The Creative Director will be the custodian of Miror’s voice, ideas, and big creative thinking. This role is deeply rooted in conceptual leadership, copywriting excellence, and brand storytelling, with the ability to translate insight-led ideas into powerful campaigns across platforms.

 

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·        Lead concept development for brand campaigns, launches, content properties, films, social-first ideas, and integrated marketing initiatives.

·        Translate brand strategy into compelling creative territories, narratives, and big ideas that scale across platforms.

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·        Define, refine, and protect Miror’s tone of voice, messaging frameworks, and storytelling approach.

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Experience

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·        Agency experience is a strong bonus, especially in roles involving concepting, campaign thinking, or brand strategy.

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Core Skills & Expertise

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·        Ability to think in ideas first, then translate them across formats and platforms.

·        Comfort working closely with designers and understanding how copy and visuals work together.

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·        Design experience or a strong understanding of visual design principles is a bonus, not a requirement.

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·        Ability to guide visual execution through feedback rather than hands-on design.

 

Education

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Personal Attributes

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·        Emotionally intelligent storyteller with cultural sensitivity.

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·        Clear communicator who thrives in collaborative, fast-moving environments.

·        Deeply passionate about women-centric storytelling, purpose-driven brands, and meaningful creative work.

 

Requirements added by the job poster

·        Working in an onsite setting

 

Other benefits provided:

·        Daily working allowance

·        Annual Bonus

·        Health Insurance        

·        Personal Accidental insurance

 

Why Join Us?

Be part of a high-growth startup tackling a real need in women’s healthcare.

Work with a passionate, purpose-driven team.

Opportunity to grow into next generation focused company roles as we scale.

Competitive salary and career progression.

 

Interested? Let’s Connect here.

Looking forward to connecting with Electrical Engineers ready to shape a sustainable future with us!

 

Best Regards,

Indrani Dutta

Senior HR Manager

Visit: www.miror.in

Visit: https://www.sohamenergy.in/

 

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At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

https://twitter.com/hashtag/lifeatmoengage?f=tweets&;vertical=default">Life @MoEngage

https://twitter.com/hashtag/techatmoengage?f=tweets&;vertical=default">Tech @MoEngage

https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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