Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
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Role Description
This is a full-time on-site role for a Field Sales Executive at iFive Technology Pvt. Ltd. in Chennai. The Field Sales Executive will be responsible for identifying sales opportunities, generating leads, building client relationships, and closing sales deals. Daily tasks include cold calling, conducting product demonstrations, preparing proposals, and achieving sales targets.
Qualifications
- Sales Prospecting, Lead Generation, and Relationship Building skills
- Experience in B2B sales and account management
- Strong communication and negotiation skills
- Ability to work in a fast-paced and target-driven environment
- Knowledge of IT solutions and Business Process Automation is a plus
- Bachelor's degree in Business Administration, Marketing, or related field
Job Description
Education : Graduation in Computer Science
Job Description :
Around 3 years of professional experience in Oracle Applications 11i / R12 as Technical Consultant.
Expertise in developing the reports using Report Builder , Discoverer and XML Publisher. Having Technical knowledge in various modules like OM , FA , GL , AP , PO , INV , AR , CM and AOL.
Oracle Database Upgrade 9i to 11g.
Database Patching , Space Management Purging Archiving , Connectivity Issue Tablespace Creation , Modification , Deletion , Troubleshooting Concurrent Manager , Monitoring Application Performance
Excellent Knowledge in Oracle (SQL , PL / SQL , Reports 10g).
Good exposure with SQL Loader.
Good Knowledge on Technical architecture and functional flow of Oracle Applications modules such as Account Payable , Account Receivables , Purchasing , General Ledger , Fixed Assets , Inventory and Order Management.
Having good experience in designing and preparation of documents likeMD70 , MD120 and TE20 as a part of Object Deliverables.
Worked on Inbound Interfaces for e.g. (AP Invoice , GL Interface , AR Invoice etc.).
Experience in designing and development of Conversion Programs to load data from Legacy system to Oracle Applications with effective validation logic and Error handling mechanism (Supplier Conversion , Item Conversion).
Business Development Manager (Individual role)
Location: Ahmedabad
Company Website: https://www.egniol.co.in/
Salary: 25k to 50k
The Business Development Manager will be responsible for developing and executing strategies to grow Egniol’s business and increase revenue in Ahmedabad. The successful candidate will identify and develop new business opportunities, assess market trends, and build relationships with key stakeholders. The Business Development Manager will be expected to generate leads, develop sales presentations, and present proposals to potential customers. The lead will be given by the company.
Responsibilities:
- Convert leads into sales (Leads provided by the company)
- Identify business opportunities
- Lead closing and business mining, and maintain relationships with existing clients
- Develop and execute business development strategies to achieve company objectives
- Develop and present sales proposals and presentations to potential customers
- Establish and build relationships with key stakeholders
- Monitor customer feedback to ensure customer satisfaction
- Negotiate contracts and agreements with customers
- Ensure compliance with company policies and procedures
Qualifications:
- Bachelor's degree with sales skills
- 1 year of experience in sales, marketing, counseling, BDM, B2B, B2C, inside/in-house sales, BPO, KPO, or RPO.
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
- Focused, target-oriented, and value to lead
Requirements & Responsibilities:
- 3+ years of experience developing web applications using J2EE.
- 3+ years of experience in Spring Boot.
- Understanding of MicroServices.
- Experience working with tools like Git, Maven, and AWS.
- Expertise in developing RESTful APIs.
- Experience writing Unit and Integration tests.
- Background working with Linux/UNIX environments.
- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo
- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.
- Experience with agile/scrum development
- Strong collaboration and communication skills
- Excellent written and verbal communication skills
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
Greetings from Gateway Group of Companies!!!
Must Have skills:
- Expertise in nodeJS and javascript frameworks and languages.
- Good knowledge of npm, Git, MongodB, noSQL, GraphQL, Docker, Webpack,
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies
Good to Have skills:
- Good knowledge of software design patterns and software architecture and design principles
- Processes, Methodology and Tools (Agile),
- Digital Asset Development / Application Development, Support and Maintenance / CICD tools / versioning tools
- Security/Information and Application Protection, Business Analysis
- Experience with CMS platforms
- Knowledge of the Apostrophe platform
- Writing unit tests (mocha, chai, sinon)
• Roles & Responsibilities of the selected candidate:
- Development of advanced digital solutions, the Lead Backend developer implements complex technical solutions to conceive custom-tailored applications or to adapt those which already exist. He/she checks the functional quality of the developments and works with the product owner to create or redefine functional specifications. He/she is operational and support the technical team by providing help, and solutions to move forward.
Responsibilities:
- Meeting with the design team to discuss application features and design ideas.
- Researching similar application designs and user interface modules.
- Creating a website and application design mockups with enhanced UI features.
- Presenting updated front-end designs for final sign-off.
- Writing the front-end code and building the user interface.
- Debugging code errors and troubleshooting software issues.
- Conducting live application tests and tweaks.
- Updating web applications in line with user trends.
Requirements:
- Bachelor's degree in computer science or equivalent practical experience.
- Understanding of OOPS concepts, Persistence, Threading.
- Good understanding of version control system (GIT).
- Knowledgeable in data structures and algorithms.
- Good understanding of web stack and how all the pieces fit together.
- 3+ years prior experience as a UI engineer.
- Familiarity with automated testing tools including Selenium, Jasmine, and Karma.
- In-depth knowledge of user interface models, application design, and website functionality.
- Proficient with front-end languages including HTML, JavaScript, and CSS.
- Familiarity with prototyping tools including InVision Studio, Balsamiq, and Sketch.
- Advanced problem-solving skills.
Good To Have:
- Competent in developing web apps using React.
- Prior experience of working in a product-based company.
- Prior experience of working in a startup.