Associate Customer Ops

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a

company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Location: Indore

Key Responsibilities:-

1. Customer Support: - Provide exceptional customer service by answering incoming Calls/Emails promptly and professionally.

• Address customer inquiries, concerns, and issues with courtesy and empathy.
• Assist customers in resolving their problems or inquiries effectively.

● Any Graduation degree.

● Proven experience in BPO operations, with a minimum of 1-2 years in an Inbound Voice/Email Process ( Experience in healthcare will be an advantage ) 

● Languages: Mandatory English and Hindi ( Other Linguistic languages will be valued)

● Excellent communication, negotiation, and problem-solving skills.

● Strong analytical and critical thinking abilities.

● Knowledge of BPO industry trends and best practices.

● Proficiency in relevant software and tools like Google Sheets, Excel, etc. Should know basic Excel formulae.

● Client-focused with exceptional interpersonal skills.

Job Description

Position - HR Operation

HR Operations Executive

Overview

The company was established more than 12 years ago with the purpose of introducing the latest international aesthetic treatments to Mumbai, while keeping in mind the Indian skin and its myriad moods. The company in Mumbai aims to provide customised, state-of-the-art treatments using innovative international technologies from around the world combined with our personal holistic approach to skincare. In a short span, The company has built a loyal, notable client list that boasts 80% of Mumbai’s top celebrities, supermodels and thousands of happy, glowing faces across all ages. Recognised by Vogue Magazine as the ‘Skin Expert of the Year’—the industry’s most esteemed award—and spotlighted as the #1 Ultherapy Treatment Provider in India, Dr Harshna Bijlani is a pioneer of innovative aesthetics and clinical beauty in the country.

Roles & Responsibilities

·       Bachelor’s degree in human resources.

·       Minimum 3- 5 years of relevant experience in human resources.

·       Additional training/certification in Payroll Management – may be advantageous.

·       Full understanding of HR functions and best practices.

·       Well-versed with HRMS

·       Onboarding and Exit formalities

·       Well-versed with entire Payroll Cycle

·       HR documentation

·       Employee grievances

·       Prepare and maintain employee master (MIS) (Good with excel)

·       Good with drafting letters and policies

·       Complete Payroll and salary process.

·       HRMS software management.

·       Staff grievance management

·       Good communication and drafting skills for drafting all employee contract.

·       Staff grievance to manage

Estimation Engineer (MEP)

Location: Kurla, Mumbai

Experience: 6 months - 2 yrs. + industrial exp. In Electrical Estimation.

Salary: 25K-30K

Reporting: Sales Manager

Opening: 1

Job Summary:

The Estimation Engineer will play a crucial role in the MEP (Mechanical, Electrical,

and Plumbing) company's pre-construction phase by preparing accurate and competitive cost

estimates for projects. The role requires a strong understanding of MEP systems, excellent

analytical skills, and the ability to collaborate with cross-functional teams. The ideal

candidate should have a minimum of three years of experience in estimation within the MEP

industry.

Responsibilities:

1. Project Evaluation and Documentation:

 Review project specifications, drawings, and other relevant documents to

understand project requirements.

 Conduct site visits to gather essential information and assess project feasibility.

 Analyse project scope, identify potential risks, and document project

constraints.

2. Cost Estimation:

 Prepare detailed cost estimates for MEP projects, including materials, labour,

equipment, and subcontractor costs.

 Utilize estimation software and tools to create accurate quantity take-offs and

cost breakdowns.

 Research and analyse historical cost data and market rates to ensure

competitiveness and cost optimization.

 Collaborate with suppliers and subcontractors to obtain competitive pricing for

materials and services.

3. Bid Preparation:

 Participate in the bid process, including reviewing bid invitations and

documents.

 Collaborate with the procurement team to gather necessary information for

bids.

 Prepare and submit comprehensive bid proposals within the specified

deadlines.

 Ensure bids are aligned with the company's financial and operational

objectives.

4. Value Engineering:

 Identify value engineering opportunities to optimize project costs without

compromising quality and functionality.

 Collaborate with the engineering and design teams to propose alternative

solutions and cost-saving measures.

 Conduct cost-benefit analyses to evaluate different design options and provide

recommendations.

5. Cross-Functional Collaboration:

 Collaborate with internal teams, including engineering, procurement, and

project management, to ensure accurate estimation and smooth project

execution.

 Participate in meetings with clients, architects, and consultants to clarify

project requirements and address cost-related queries.

 Provide technical support and expertise to the sales and business development

teams during client presentations and negotiations.

Qualifications:

 B.E / Diploma in Electrical.

 Strong knowledge of MEP systems, materials, equipment, and installation techniques.

 Proficiency in estimation software and tools (e.g., AutoCAD, Revit, Cost, etc.).

 Solid understanding of construction drawings, specifications, and industry standards.

 Excellent analytical and mathematical skills for accurate cost calculations.

 Strong attention to detail and the ability to work with complex data.

 Effective communication and interpersonal skills for cross-functional collaboration.

 Ability to work under pressure and meet tight deadlines.

 Professional certifications or affiliations related to estimating or MEP (preferred).

• Guiding team member for handling technical challenges
• Conducting training sessions
• Handling user issues and providing corrective solution
• Fixing of the vulnerabilities and Upgrades of new stable version
• Sustenance and maintenance of Archer tool
• Good scripting knowledge

• Certified RSA Archer Professional, Internal Audit & Controls, Risk (Threat), ISO 27001
• Minimum of 5 years’ experience in the respective field
• Experience of managing a GRC Team
• Strong experience of implementation, commissioning and enhancement of modules of GRC Product
• Strong Understanding of Process workflows, Identifying the manual workflows
• Expertise in configuring GRC tool (Archer)
• Experience with all SDLC activities related to GRC program implementation

Job Roles

Essential Job Functions

• Provide technical leadership in getting new ideas into production efficiently
• Enhance tools and processes to improve product design/development
• Analyze business needs and conceive, design, and develop innovative solutions
• Whiteboard designs and mentor less experienced team members
• Keep an eye on quality engineering practices, implementation, and be the mentor and champion for your team
• Work closely with Software Developers / QA Engineers and the business to build outstanding products
• Develop a deep understanding of product functionality and how it relates to business goals and practices
• Be hands on, code and take ownership for features/initiatives
• Must be able to interface with executives, business leaders

Knowledge, Skills, And Abilities Required

• Bachelor’s degree in Computer Science or equivalent
• 12+ years industry experience
• Good leadership skills
• Good experience with Java, Spring, Hibernate, REST
• Good experience with cloud-based development / leveraging cloud services
• Good experience with JavaScript (AngularJS)
• Good experience with SQL / Relational Databases
• Good experience with Big Data / data pipelines on the cloud
• Good verbal and written communication skills
• Proven troubleshooting and problem-solving skills
• Experience working in a Lean/Agile environment

Nice To Have

• Experience developing a microservices architecture
• Experience with Docker, Kubernetes, CI/CD, Jenkins and deploying applications on cloud (Google Cloud Platform preferred)

About us: Lemiride is a bike rental aggregator platform. We connect travelers who wish to rent a bike to vendors. Think of us as Amazon for bike rentals. We have operations in 18 places across India.
Travelers get to choose a bike of their choice in the convenience of their home before setting out. On the other hand, we help vendors have a wider reach and more business. We do this effectively at a lower cost, better speed using our integrated tech platform.