Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are seeking a hands-on Tech Lead to design, build, and integrate AI-driven systems that automate and enhance real-world business workflows. This is a high-impact role for someone who enjoys full-stack ownership — from backend AI architecture to frontend user experiences — and can align engineering decisions with measurable product outcomes.
You will begin as a strong individual contributor, independently architecting and deploying AI-powered solutions. As the product portfolio scales, you will lead a distributed team across India and Australia, acting as a System Integrator to align engineering, data, and AI contributions into cohesive production systems.
Example Project
Design and deploy a multi-agent AI system to automate critical stages of a company’s sales cycle, including:
- Generating client proposals using historical SharePoint data and CRM insights
- Summarizing meeting transcripts
- Drafting follow-up communications
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The solution will combine RAG pipelines, LLM reasoning, and React-based interfaces to deliver measurable productivity gains.
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- Architect and implement AI workflows using LLMs, vector databases, and automation frameworks
- Act as a System Integrator, coordinating deliverables across distributed engineering and AI teams
- Develop frontend interfaces using React/JavaScript to enable seamless human-AI collaboration
- Design APIs and microservices integrating AI systems with enterprise platforms (SharePoint, Teams, Databricks, Azure)
- Drive architecture decisions balancing scalability, performance, and security
- Collaborate with product managers, clients, and data teams to translate business use cases into production-ready systems
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Ideal Candidate Profile
Experience Requirements
- 5+ years in full-stack development (Python backend + React/JavaScript frontend)
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- 2+ years leading technical teams and coordinating distributed engineering efforts
- 1+ year of hands-on AI project experience (LLMs, Transformers, LangChain, OpenAI/Azure AI frameworks)
- Prior experience in B2B SaaS environments, particularly in AI, automation, or enterprise productivity solutions
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- Designing and implementing AI workflows including RAG pipelines, vector databases, and prompt orchestration
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- Developing and testing flexible, scalable web application.
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- Filling GSTR 9 – Annual return and GST audit
TDS:
- Working closely with the Tax consultants for advisory and foreign tax-related matters
Handling the assessments and queries if any
- Computation of TDS & Equalisation Levy liability on monthly basis,
- Filing of TDS returns verification of PAN etc for Payroll and Vendor related payouts.,
- Filing of Equalisation Leavy returns,
- Interacting with other functions/departments within the company
- Knowledge of WHT on International Transactions
Transfer Pricing:
- Knowledge of Transfer Pricing transactions and compliance
- Foreign subsidiaries tax compliance and structuring transactions working with foreign consultants
- Monthly/quarterly local compliances relating to International subsidiaries (US, Middle east etc)
- Other matters related to taxation
Job Description Leading International BPO hiring CCE for International Website Selling Process.
Job Profile:
- To generate clients and convince them to purchase website and also to make collection from clients.
- Develop and Maintain proper interaction and reputation with the clients
- Understand the business needs of the Clients
- Convince them to invest on new Projects with the Company
- Outbound process (Website selling)
- B2B Process
- Unlimited incentives opportunity.
Requirement:
Fluency in English communication is mandatory.
Fresher with good communication in english are required.
Candidates with experience in website selling campaign are preferred.
Open to work in full time Night shift.
Morning shift also available, only for experienced web consultant
Fixed Salary structure, salary negotiable for experienced candidates.
Monthly Sales Incentives.
Shift Timing: Night Shift (8:00 pm - 5:00 am), Morning shift(5.30am-2.30pm)
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FRESHERS are welcome
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NodeJS (Node.js)
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CSS3) and Node.js
Exposure to React( native) basics
Experience with AWS, CI/CD and DevOps
Experience with Web Security
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Willingness to travel for onsite assignments outside India
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Location Remote
Job Description
This position is ideal for a Senior SW engineer who is passionate about solving challenging business problems and building security services that provide an excellent client experience. You will be an integral part of the vulnerability assessment product development team focusing on designing, coding, and testing new and enhanced security services for z/Linux. The successful candidate should be a self-motivated individual with expert software engineering skills and solid expertise with IBM mainframe technologies. Candidate must be flexible and willing to switch tasks based on team's needs.
Qualifications
Basic Qualifications
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
- 1+ years experience with Programming Language such as C, C++, Java, Python, etc.
- Linux kernel and device driver development
- Experience with development boards such as DragonBoard
- Experience with python, perl, rust, shell scripting
- C programming and debugging skills
Preferred Qualifications
- CPU and cache architectures
- Experience with JTAG and GDB debuggers
- Linux Kernel upstream patch submission
- CPU performance and power analysis
- Independent and self-motivated problem solver and strategic thinker
- Proficient in Git for development and patch/branch management
Essential Functions
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- Effective written and verbal communication
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Python
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MongoDBWhy join the navy when you can be the pirate?
Get onboard this ship & let's make KYC and onboarding easier than ever!
We want to ensure that our tech is successfully consumed by end users easily.
We are looking forward to work with you.
We would love to have you for the following reasons :
- Strong hold in python based backends such as Flask & Django
- Knowledge of backend principles, patterns, and best practices
- Aware of the open-source ecosystem and the libraries available.
- Proficient understanding of Git
- Must have written Unit, Integration and UI Test Cases
- Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
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- Experience in Kafka & ELK will be an advantage.
- Experience of 1-2 years.
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Full Stack Developer - Averlon