Associate Customer Ops

at ZestMoney

Associate Customer Ops

ZestMoney

Company

Home

Associate Customer Ops

at ZestMoney

Posted by Pooja Choudhary

0 - 3 yrs

₹3L - ₹4.5L / yr

Bengaluru (Bangalore)

Skills

Customer Success

Customer Retention

Customer Service

Escalation management

Customer Support

Communication Skills

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

Tracking all Customer complaints/escalations in real-time.
Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
Coordinate and follow up internally for an end-to-end closure on each complaint handled.
Proactively escalate cases that are about to breach standard TAT.
Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
Liaison with team members and team leads on a regular basis.
Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
Adhere to compliance policies.

Required Skills & Experience

A strong Customer-centric approach.
Can work under pressure and handle difficult conversations.
Can understand problems clearly.
Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
A team player can coordinate and liaise with internal and other departments seamlessly.
Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

Background in customer service, escalations/complaints handling, social media handling.
Experience in email handling, inbound calls.

Roles and Responsibilities

Tracking all Customer complaints/escalations in real-time.
Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
Coordinate and follow up internally for an end-to-end closure on each complaint handled.
Proactively escalate cases that are about to breach standard TAT.
Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
Liaison with team members and team leads on a regular basis.
Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
Adhere to compliance policies.

Required Skills & Experience

A strong Customer-centric approach.
Can work under pressure and handle difficult conversations.
Can understand problems clearly.
Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
A team player can coordinate and liaise with internal and other departments seamlessly.
Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

Background in customer service, escalations/complaints handling, social media handling.
Experience in email handling, inbound calls.

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About ZestMoney

Founded :

2015

Type :

Product

Size :

100-500

Stage :

Profitable

About

Feline up for a challenge? Help Lucky claim victory in the Doodle Champion Island Games! #GoogleDoodle

Pooja Choudhary

Connect

Company social profiles

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Website: http://www.snapbizz.com/">http://www.snapbizz.com/

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Job brief:

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Write well designed, testable, efficient code by using best software development practices
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Integrate data from various back-end services and databases
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Educational qualification

BSc / BCA / B-Tech in computer science or a related field

If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV to us

Company Profile:

https://www.werbstudio.com/about-us

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at StanceBeam

3 recruiters

Posted by Arminder Thind

Bengaluru (Bangalore)

1 - 5 yrs

₹3L - ₹10L / yr

Swift

Objective C

iOS App Development

Xcode

Cocoa Touch

+3 more

We are Smart Sports Wearable start-up looking for people who have the passion for sports and technology. Candidates need to have experience in iOS App development and should be passionate about maintaining clean and maintainable codebase. Lastly, someone who can empathize with our users and understand their requirements.

Functional Area:

1) Proficient with Swift and Cocoa Touch - Data Structures of Swift

2) Experience with in-memory DB/offline storage, threading, and performance tuning

3) Familiarity with RESTful APIs to connect iOS applications to back-end services

4) Experience with performance and memory tuning with tools

5) Familiarity with cloud message APIs and push notifications

6) Experience with iOS frameworks such as Core Data, Core Animation, etc.

7) Familiar with Bluetooth based application

8) Proficient understanding of code versioning tools (GIT)

9) Familiarity with continuous integration

10) Understanding of Apple's design principles and interface guidelines

11) Knowledge of C-based libraries are preferred

Candidates key responsibilities:

1)Design and build advanced applications for iOS platform

2) Build iOS SDKs

3) Ensure the performance, quality, and responsiveness of applications

4) Collaborate with a team to define, design, and ship new features

5) Identify and correct bottlenecks and fix bugs