
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

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We have an exciting opening for the Creative Director role at Miror, offering strong growth potential and a dynamic work environment.
If you're interested or know someone who might be, feel free to reach out to me here.
Looking forward to connecting!
About Miror
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in
Creative Director – Role Overview
The Creative Director will be the custodian of Miror’s voice, ideas, and big creative thinking. This role is deeply rooted in conceptual leadership, copywriting excellence, and brand storytelling, with the ability to translate insight-led ideas into powerful campaigns across platforms.
While hands-on design is not the core focus, a strong understanding of design, visual language, and production is a valuable bonus, enabling better collaboration and sharper creative outcomes.
Key Responsibilities
Creative & Conceptual Leadership
· Own and shape Miror’s creative vision, ensuring every idea, campaign, and message is insight-driven, distinctive, and on brand.
· Lead concept development for brand campaigns, launches, content properties, films, social-first ideas, and integrated marketing initiatives.
· Translate brand strategy into compelling creative territories, narratives, and big ideas that scale across platforms.
· Push for originality, clarity, and emotional resonance in all creative output.
Copywriting & Brand Voice
· Define, refine, and protect Miror’s tone of voice, messaging frameworks, and storytelling approach.
· Write and oversee high-impact copy across brand campaigns, websites, scripts, social content, product narratives, headlines, and long-form storytelling.
· Elevate everyday communication into brand-defining moments through sharp language and strong conceptual thinking.
· Ensure consistency, confidence, and depth across all written communication.
Campaign Thinking & Execution
· Lead end-to-end creative thinking for integrated campaigns—from idea to execution—working closely with design, marketing, product, and growth teams.
· Guide creative translation across formats including digital, social, print, outdoor, films, events, and experiential.
· Ensure ideas are not only creatively strong but also strategically aligned and execution-ready.
Cross-functional Collaboration
· Partner closely with designers, marketers, content creators, product teams, and leadership to bring ideas to life seamlessly.
· Collaborate with external agencies, freelancers, writers, filmmakers, and production partners when required.
· Act as the creative bridge between strategy, storytelling, and execution.
Creative Team Leadership & Mentorship
· Lead, mentor, and inspire writers, designers, and creative team members.
· Provide clear creative direction, constructive feedback, and high-level guidance.
· Review and approve creative work to ensure it meets Miror’s standards of excellence.
· Strategic & Cultural Ownership
· Champion creativity as a strategic business tool, not just an aesthetic function.
· Stay deeply attuned to culture, trends, content formats, consumer behavior, and emerging storytelling platforms.
· Continuously raise the creative bar while remaining rooted in purpose, empathy, and relevance.
What We’re Looking For
Experience
· 8–10 years of experience in a creative leadership role with a strong focus on copywriting, concepts, and brand storytelling.
· Experience working on brand-led, insight-driven campaigns across multiple channels.
· Agency experience is a strong bonus, especially in roles involving concepting, campaign thinking, or brand strategy.
· Prior experience leading, mentoring, or managing creative teams.
Core Skills & Expertise
· Exceptional copywriting and conceptual thinking skills—headlines, scripts, long-form content, and brand narratives.
· Strong understanding of brand strategy, positioning, and communication systems.
· Ability to think in ideas first, then translate them across formats and platforms.
· Comfort working closely with designers and understanding how copy and visuals work together.
· Strong presentation and articulation skills—able to sell ideas internally and externally.
Design & Production (Bonus)
· Design experience or a strong understanding of visual design principles is a bonus, not a requirement.
· Familiarity with design workflows, production processes, and creative tools is an advantage.
· Ability to guide visual execution through feedback rather than hands-on design.
Education
· Bachelor’s degree in Communications, Advertising, Journalism, Design, or equivalent practical experience.
Personal Attributes
· Big-picture thinker with sharp attention to detail.
· Emotionally intelligent storyteller with cultural sensitivity.
· Confident creative leader who can challenge, inspire, and elevate teams.
· Clear communicator who thrives in collaborative, fast-moving environments.
· Deeply passionate about women-centric storytelling, purpose-driven brands, and meaningful creative work.
Requirements added by the job poster
· Working in an onsite setting
Other benefits provided:
· Daily working allowance
· Annual Bonus
· Health Insurance
· Personal Accidental insurance
Why Join Us?
Be part of a high-growth startup tackling a real need in women’s healthcare.
Work with a passionate, purpose-driven team.
Opportunity to grow into next generation focused company roles as we scale.
Competitive salary and career progression.
Interested? Let’s Connect here.
Looking forward to connecting with Electrical Engineers ready to shape a sustainable future with us!
Best Regards,
Indrani Dutta
Senior HR Manager
Visit: www.miror.in
Visit: https://www.sohamenergy.in/
Technical Skills Required:
- Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
- Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
- Database: Experience with relational databases like MySQL, PostgreSQL,
- Version Control: Familiarity with Git and Git-based workflows.
- Understanding of RESTful APIs and integration with third-party services.
- Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- Proven experience working on full-stack development projects.
- Strong problem-solving and analytical skills.
All Time Design is looking for Business Development Manager. The ideal candidate will have a track record of new business pipeline generation over the phone within an Enterprise capacity and the ability to close opportunities directly.
Job responsibilities include but are not limited to:
- Growing revenue via prospecting, qualifying, selling, and closing client accounts
- Meeting Quarterly & Annual Revenue Targets
- Managing perspective client relationships through all phases of the sales cycle
- Providing a consultative solutions sales process to prospects
- Conducting one-on-one and group sales presentations
- Calling to establish new opportunities
- Tracking customer information, forecasts, and reports
- Developing and maintaining prospect and customer lists based on strategic marketing data and other sources for sales leads
Requirements:
- Must have experience in SaaS/ Tech/ IT companies.
- 2+ years of sales experience focused on growing existing business or new business
- Large account management or project management experience
- Proven track record for closing large and mid-size companies
- Ability to adapt, overcome objections, and learn complex solutions
- Strong time management skills
- Create new business opportunities through in-depth conversations and relationship building
- Proven track record of growing business from an established client base
- Strong time management skills
- Consistent and documented track record for achieving monthly/quarterly/annual target metrics
- Strong oral and written communication skills are a must
- Ability to work in a fast-paced, team environment with revenue deadlines
- Working knowledge of computer applications such as Microsoft Office
- Must have knowledge of CRM
What you will do:
- Designing, implementing and improving company quality standards and analyzing data in order to find areas for growth and improvements
- Training, motivating and correcting employees to ensure that standards are met and preparing reports to track the progress
- Formulating strategies to increase productivity
- Testing and sampling products (Raw, Semi Finished and Finished Products), ensuring they meet set standards and specifications
- Conforming all products are properly labeled before output
- Investigating customers' complaints and ensuring safety procedures and processes
- Establishing strategies to improve efficiency and profitability in the organizations and monitoring all operations that affect quality and keeping all record related to quality and food safety, statistical reviews and relevant documents
- Communicating with external vendors and quality officers during onsite inspections
Desired Candidate Profile
What you need to have:- BSc. or MSc. or B. Tech (Chemistry/ DT / FT/ Micro /BT)
- Experience in Food Safety Process, audits, corrective actions
- Good at reporting corrective actions taken at management review meetings
- Knowledge in creating a flow diagram for each product and process covered by Food Safety Management System
- Experience in reviewing all rejections by food inspector/quality officers and in submissions of reports
- Willingness to work 6 days as one rotational off either on Monday or Sunday
- Lead Auditor Training Certificate or work experience as FSTL or Food Safety Team Member
Given below is the JD of our company.
Company Name: Solbeg India Pvt. Ltd
Company Website: http://solbeg.in/">http://solbeg.in/
Solbeg India team includes software development professionals with solid experience and deep technical expertise in implementing custom applications, including web and mobile solutions.
Job Description:
- Atleast 6+ years of industry experience relevant in ROR.
- Understand the application requirements.
- Design, Develop and test the requirements.
- Knowledge on DevOps and agile methodologies is an added advantage.
- Proficient in the following skill set
Ruby, Rails, HTML, CSS3, Javascript & Jquery, MVC concepts
- Good troubleshooting and debugging skills are must.
- Should have knowledge on API development and UI development using Ruby.
- Should have knowledge on any of the version control.
Job Location: Navi Mumbai (Kharghar)
Job Skills required: ROR Developer
Experience: 5+ years
Apart from JD, I would like to provide you more details like the range of salary / package can be from 10 lakhs to 16 lakhs.
The experience of candidate should be like from range 5 to 7 years, which should be relevant in ROR.
The notice period or joining period should be less than a month.
So can you proceed further on documentations, so that we can start as soon as possible.
If you would like to connect with me on skype, here it is jaywant.dhomse.
About MoEngage
MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.
In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.
Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.
As part of the Engineering team at MoEngage, here are some things you can expect:
- Take ownership and be responsible for what you build - no micro management
- Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
- Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
- Learn together from different teams on how they scale to millions of users and billions of messages.
- Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team
and more importantly have fun while you work on scaling MoEngage.
About InApps team
In-app team is responsible for effectively delivering the contextual information to help companies cross-sell/up-sell on specific workflows triggered on desired actions performed by application users. As a member of in-app team, you will be working on developing high performance systems to deliver the contextual campaigns in real time. In addition to real time campaign delivery, you will work on designing a flexible platform to provide customised experience for application users using web personalization, which allows companies to present unique and personalized experiences on their applications.
- Scaling campaign delivery with personalized content to 500M unique users within 1 sec.
- Rich campaign content delivery keeping user experience native to mobile and web applications.
Skill Requirements
- Proven experience in handling large infrastructure and distributed systems
- Proven experience in managing high performing engineering teams
- Proven experience with at least one of the cloud computing infrastructure - GCP / Azure / AWS
- Hands on in Java OR Python related technologies and frameworks
- Familiarity with ElasticSearch, MongoDB is a plus
- Liaison with Product Management, DevOps, QA and other teams
- Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting
At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.
https://twitter.com/hashtag/lifeatmoengage?f=tweets&vertical=default">Life @MoEngage
https://twitter.com/hashtag/techatmoengage?f=tweets&vertical=default">Tech @MoEngage
https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage
We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.









