Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Javascript
AngularJS (1.x)
Angular (2+)
NodeJS (Node.js)Job Summary:
As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Angular.
Job Responsibilities:
- Building and implementing high-quality user interfaces using JavaScript and the Angular framework
- Works independently with a broader perspective on the project
- Participates in requirements analysis, development, unit testing and documentation.
- Writes quality code to fit unique customer needs and configurations.
- Troubleshoots and debugs (with some guidance from senior team members if needed)
- Achieves better understanding of the company platform and processes and suggests improvements.
- Understanding the system architecture and technical goals of the product.
- Follow development process (source control, branching, testing, Code Review etc.) without assistance.
- Actively troubleshoot issues and assist with complex support queries which require further analysis.
- Provides mentoring/guidance to junior Software Engineers
- Delivers training and participates in knowledge sharing.
- Achieves better understanding of the company platform and processes and suggests improvements.
Job Requirements:
Must Have:
- Minimum 5+ years’ experience
- Extensive experience in Angular
- Extensive experience in Typescript
- Strong of NodeJS
- Strong of multiple front-end languages (JavaScript, HTML, CSS) and their libraries
- Extensive experience of consuming REST API
- Designing, coding, testing, and deploying the application.
- Debugging issues in the application code to ensure it is working correctly.
- Communicating with other team members on any pending tasks or changes in the project.
- Experience of writing unit tests.
- Experience of implementation on cloud.
- Use of tools such as JIRA, Git, GitHub.
- Ability to write cross-browser compatible code
- Good Communication skills.
- Ability to participate in team discussions.
- Positive attitude, willingness to learn and self-motivated.
Good to have:
- Exposure on SPA Front End App
- Exposure on Rxjs, Ngrx/store, Nx monorepo, Deck.gl
- Exposure on Turf.js (GIS), cypress
- Exposure on Storybook
- Experience of Docker
- Familiarity with database technologies such as MySQL, Oracle, and MongoDB
- Experience with Serverless.
- Ability to document code inline using JSDoc
NodeJS (Node.js)
React.js
Vue.js
LaravelAbout the Role :
We are seeking a highly skilled Lead Software Developer with a strong background in SaaS product development and expertise in designing scalable, secure, and resilient systems. You will lead the technical architecture of our cloud-native platforms, manage cross-functional
engineering efforts, and implement best practices across backend, frontend, and infrastructure layers.
This is a leadership role based on-site in Jaipur and ideal for someone who enjoys solving complex system challenges and building high-impact software.
Key Responsibilities:
● Lead the design and implementation of scalable SaaS application architecture
● Architect and develop solutions using Laravel, NestJS, Node.js, and AWS
● Build and manage microservices and serverless infrastructure for high availability and maintainability
● Implement and manage asynchronous and parallel request handling for optimized system performance
● Design and scale load handling and queue management systems using BullMQ and Redis
● Develop and integrate real-time data workflows using webhooks and external APIs
● Configure and manage Node.js clusters for performance and fault tolerance
● Collaborate with frontend developers working on React and Vue.js to deliver seamless UI/backend integration
● Ensure code quality, observability, and maintainability across services
● Monitor, debug, and resolve issues in production using logs and performance tracking tools
● Drive CI/CD implementation, infrastructure automation, and DevOps practices
Required Skills & Qualifications:
● 5 - 7 years of experience in full-stack or backend software development
● Proven experience as a Lead Developer on SaaS products
● Proficient in Laravel, NestJS, and Node.js
● Deep understanding of BullMQ, Redis, and message/queue-based architectures
● Experience with asynchronous processing, parallel request handling, and load distribution
● Proficient in microservices and serverless architecture patterns
● Strong command of AWS (EC2, Lambda, RDS, S3, API Gateway, IAM, CloudWatch)
● Hands-on experience with webhooks, job queues, background tasks, and rate-limiting strategies
● Familiarity with Node.js cluster mode and scaling strategies
● Solid experience in debugging, tracing, and performance monitoring
● Frontend integration experience with React or Vue.js (please specify your exposure)
● Strong leadership, collaboration, and mentoring abilities
Preferred Skills (Nice to Have):
● Experience with Docker, Kubernetes, and CI/CD pipelines
● Exposure to event-driven architecture and multi-tenant SaaS platforms
● Familiarity with observability tools such as Grafana, Datadog, or New Relic
Python
DjangoReact.jsJavascriptEngineer the Future of AI-Powered Recruitment Applications
About Us:
At PyjamaHR, we're creating recruitment software so intuitive you could use it in your pajamas. We integrate cutting-edge LLMs and Generative AI technologies into practical, powerful applications that are transforming how 525+ companies hire talent. While others are still talking about AI potential, we're shipping AI-powered features that deliver real value. As we scale from Bangalore to the US market, we need exceptional full-stack talent who can turn advanced AI capabilities into elegant, user-friendly experiences.
The Role:
As a Senior Full-Stack Engineer at PyjamaHR, you'll build the applications and interfaces that bring our AI capabilities to life. This isn't about training models—it's about implementing, integrating, and optimizing Generative AI within robust full-stack applications. You'll work across our entire technology ecosystem to create seamless experiences that leverage AI to solve real recruitment challenges. Your code will directly impact how companies discover, evaluate, and hire talent.
What You'll Do:
- Implement AI-Powered Features - Integrate Generative AI capabilities into practical, user-facing applications
- Build End-to-End Solutions - Develop both frontend experiences and backend services that leverage AI capabilities
- Create Scalable Architectures - Design systems that grow with our rapidly expanding user base
- Optimize Performance - Ensure our applications remain responsive even when processing complex AI operations
- Enhance User Experiences - Translate advanced AI capabilities into intuitive, accessible interfaces
- Drive Technical Excellence - Set standards for code quality and engineering practices across the team
- Collaborate Across Functions - Work with product, design, and data teams to deliver cohesive solutions
- Solve Complex Challenges - Apply your technical creativity to the unique problems of AI-powered recruitment
Who We're Looking For:
- 3-5 years of full-stack development experience building production applications
- Experience implementing and integrating Generative AI into web applications
- Expertise with either Django/React or Node.js/React technology stacks
- Strong experience with cloud platforms (Azure preferred, AWS acceptable)
- Proven ability to build performant, scalable web applications
- Excellence in modern JavaScript/TypeScript and frontend development
- Solid understanding of software architecture principles
- Product-minded approach to engineering decisions
- Ability to thrive in fast-paced environments with evolving priorities
- Bachelor's or higher in Computer Science or equivalent practical experience
The Rewards:
- Salary range of ₹30-40 LPA for exceptional talent (with room to negotiate for truly outstanding candidates)
- Equity package with significant growth potential
- Minimal bureaucracy and maximum impact
- Autonomy to make important technical decisions
- The opportunity to shape an industry-leading product
- Collaborative, innovation-focused work environment
Location: Bangalore (Koramangala 8th Block)
This role is perfect for engineers who want to apply their full-stack expertise to implement cutting-edge AI technologies in real-world applications. If you're excited about building the interfaces and systems that make advanced AI accessible and valuable to users, we want to talk to you.
NodeJS (Node.js)JavascriptAngularJS (1.x)Angular (2+)TECHNICAL SKILLS REQUIRED:-
- Technical Competencies: HTML5, CSS, JS, jQuery, Angular JS, Ajax, JSON, SOAP, REST, cross browser compatibility, Responsive web design (RWD), version control, Web service integration.
- Deep knowledge of NodeJS, Angular2+ Version and MondoDB.
- Candidate should be proficient in both front-end and back-end development, including solution stacks like MEAN, and server-side technologies like Node.js.
JOB DESCRIPTION:-
Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.
He/She will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
1. Training the field team on Sales pitch on regular basis
2. Responsible for revenue generation through sales
3. Drive the off-line lead generation activities for the cities (primarily through referrals)
4. Ensure minimum 50% sales conversion on the leads assigned to the team
5. Figure out new channels to generate more leads off-line and ensure conversions on the same
6. Regular evaluation of the sales team through test and measure their performance
7. Improve the sales efficiency of the sales team
8. Tracking MoM performance for each of the field sales team
9. Work on the reports for the management and ensure data sanity
10. Real time handling the objection during sales and assisting the field sales team when they
are in front of the client
11. Share feedback on the pricing, policy change and other circumstances which may cause
downfall in sales numbers
12. Conduct motivation sessions with team to keep their moral high
Skills Required:
1. At least have 2 years of experience in handling a team of 40+ in sales
2. Good data management skills. Primarily Google sheets, MS Excel, word etc.
3. Good communication and convincing skills
4. Work from office, weekly 6 days
5. Flexible with working hours
6. Aggressive approach towards customer acquisition
PythonDjango
Flask- Work on a chatbot framework/architecture using an open-source tool or library
- Implement Natural Language Processing (NLP) for chatbots
- Integration of chatbots with Management Dashboards and CRMs
- Resolve complex technical design issues by analyzing the logs, debugging code, and identifying technical issues/challenges/bugs in the process
- Deploy applications using CI/CD tools
- Designing and building highly scalable AI and ML solutions
- Ability to understand business requirements and translate them into technical requirements
- Open-minded, flexible, and willing to adapt to changing situations
- Ability to work independently as well as on a team and learn from colleagues
- High adaptability in a dynamic start-up environment.
- Experience with bot multi-lingual utilization (preferred)
- Experience with bot human escalation
- Ability to optimize applications for maximum speed and scalability
- Come up with new approaches and ideas to improve the current performance of Chatbots across multiple domains and build a highly personalized user experience.
QUALIFICATIONS : B. Tech/ B.E. /M. Tech or a related technical discipline from reputed universities
SKILLS REQUIRED :
- Minimum 3+ years- of experience in Chatbot Development using the Rasa open-source framework.
- Hands-on experience building and deploying chatbots.
- Experience in Conversational AI platforms for enterprises using ML and Deep Learning.
- Experience with both text to speech and vice versa transformation incorporation.
- Should have a good understanding of various Chatbot frameworks/platforms/libraries.
- Build and evolve/train the NLP platform from natural language text data being gathered from users on a daily basis.
- Code using primarily Python.
- Experience with bots for platforms like Facebook Messenger, Slack, Twitter, WhatsApp, etc.
- Knowledge of digital assistants such as Amazon Alexa, Google Assistant, etc.
- Experience in applying different NLP techniques to problems such as text. classification, text summarization, question & answering, information retrieval, knowledge extraction, and conversational bots design potentially with both traditional & Deep Learning
- Techniques - NLP Skills/Tools: NLP, HMM, MEMM, P/LSA, CRF, LDA, Semantic Hashing, Word2Vec, Seq2Seq, spaCy, Nltk, Gensim, Core NLP, NLU, NLG, etc.
- Should be familiar with these terms: Tokenization, N-Grams, Stemmers, lemmatization, Part of speech tagging, entity resolution, ontology, lexicology, phonetics, intents, entities, and context.
- Knowledge of SQL and NoSQL Databases such as MySQL, MongoDB, Cassandra, Redis, PostgreSQL
- Experience with working on public cloud services such as Digital Ocean, AWS, Azure, or GCP.
- Knowledge of Linux shell commands.
- Integration with Chat/Social software like Facebook Messenger, Twitter, SMS.
- Integration with Enterprise systems like Microsoft Dynamics CRM, Salesforce, Zendesk, Zoho, etc.
MUST HAVE :
- Strong foundation in the python programming language.
- Experience with various chatbot frameworks especially Rasa and Dialogflow.
- Strong understanding of other AI tools and applications like TensorFlow, Spacy, and Google Cloud ML is a BIG plus.
- Experience with RESTful services.
- Good understanding of HTTPS and Enterprise security.
iOS App Development
Swift Lead a full product development lifecycle from requirement gathering, product design, development,
to roll out and maintenance
Participate in development life cycle activities like design, coding, testing and production release.
Own the delivery of multiple features of the product end to end while hands-on in development as well
Advocate best development practices such as continuous integration/continuous delivery, automation
(testing and infrastructure) and code modularity, extensibility, quality
Lead by example and mentor other developers in the team both technically and professionally
Experience in building Apps from Scratch is a big plus
Experience & Skills Min 7+ Years in IOS Application Development
Deep understanding of iOS SDKs
Experience in multithreaded programming and excellent memory management know how
Proficient in Swift. Experience with third-party libraries and APIs
Hands on experience with RxSwift, MVVM, Viper, Audio/Video Framework, Animation, Google Map APIs
Managing systems in production and understands release process, monitoring, and debugging
Experience working with iOS frameworks
Experience working with Kotlin Multiplatform/Flutter/Xamarin will be an added advantage.
Vue.jsAngularJS (1.x)Angular (2+)React.jsJavascriptWe have a permanent opening for a Java Developer with one of our product based IT client.
Position: Java Full Stack Developer
Job Location: Gurgaon
Job Description-
Must have at least 3 years of 4experience in the following technologies:
- Java
- Angular, HTML, CSS, Javascript
- Micoservices (not mandatory)
Key Job Functions/Requirements:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back-end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
We are looking for job for talend developer for reputed company for permanent role in coimbatore.
location:coimbatore
skills;ETL tools,any DB,supporting tool
Experience:2+years
.NET
C#Mandatory Skills:
- Good Coding Skills
- Hands on Experience on C#
- Indexer
- Object Oriented concepts using C#
- Linq
- Generics
- Delegates
- File IO
- GAC concepts
- MVC
- Entity framework
- .Net Core Concepts
- Web-API
- Sql Queries
Secondary Skills:
- Knowledge of Angular/React/Vue/Java Script/ Type Script
- Knowledge of HTML and CSS
- SQL Server and PL/SQL
- Understanding of Design Patterns
Interpersonal Skills:
- Good in communications (Verbal and Written)
- Should have worked individually or in team
Job Description:
Our Customer is building and configuring New Dealer Management Software (DMS) for the Indian continent. DMS will be executed in multiple phases, Our customer is looking for a full stack developer to execute the project. The candidate will be working extensively on C#, MVC and Entity framework and helping Devops team to smoothen the release process
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon