Associate Customer Ops

3+ years of experience of Workday HCM configuration experience, across 2+ Workday modules (deployment experience

Key responsibilities

• Support with design/requirements workshops
• Lead on design/requirements workshops for smaller pieces of work (below 300 hours)
• Confident in configuring workday with the ability to reference Workday Community for clarity
• Ability to create effort estimates based on requirements
• Excellent problem solver
• Wants to master additional modules of Workday
• Support and mentor junior resource based in Portugal/UK
• Achieve a high level of utilisation
• Be consultative in their customer approach

JD : Customer Support Executive

We are looking for enthusiastic Customer Support Executives with excellent communication skills.

Experience in support and service domains.

Good knowledge of handling Excel, Word, and website access

Should understand customer requirements and close deals over call.

Candidates should have excellent communication skills in Hindi and English (good to have).

Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical

Graduate/PG with a minimum of 6 months of experience.

Preference for immediate Joiners

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We have immediate requirements for Fresher in BPO Semi Voice Process @ Chennai

Interview Scheduled:

• Walk-in: Monday to Friday (10 AM to 4 PM)

Contact Details:

• Reference Name: PRAVALIKA- HR

Job Description:

• Process : International Semi Voice Process
• Designation: Customer Support Executive
• Qualification : Any graduation (Arts & Science, Engineering) / Diploma / ITI / 12th / Distance Education / Dropout ( 2017- 2021 passed outs only)
• Shift Timings: Night Shift (7.30PM - 5.30AM)
• Salary: 8,500 + Incentives Upto 3000(based on your performance) +Food & Refreshment
• Age limit : 18 - 26 Yrs.
• Work Location: Nungambakkam, Chennai.

• Perform data entry and research in various systems and tracking tools. 
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. 
• Assess and resolve non-standard and standard issues or problems. 
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

Designation- Customer Service Representative

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities:-

• Handle Inbound and Outbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive
•  
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

Openings :

Customer Support : Voice & Non-voice

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

Technical Support : Voice & Non-voice

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

Benefits :

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

Skills Required :

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

Documents Required :

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

*************PLEASE DO REFER YOUR FRIENDS*************

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results