Associate Customer Ops

• Experience with tracking and improving critical KPIs on a dashboard.
• Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
• Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
• Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
• Strong sense of product as you’ll be a key influencer in how the product shapes over time.
• Creative thinker, story-teller and problem solver with attention to detail.
• Bachelor’s degree, preferably a master’s degree is required.
• Hands on experience in the eCommerce domain, especially on the seller side.
• Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
• Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
• Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
• Any experience with data sciences and analytics, R or python.
• Knowledge of or experience with UI/UX, graphics design or product management.
• US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.

Roles & Responsibilities:

• Overall 3+ years of experience in IT • Minimum 2+ years of development experience in Magento 2.0 • Custom Module Development in Magento 1.x and Magento 2.x • Automated Product Import Export in Magento 1.x and Magento 2.x • Strong experience in web technologies like PHP, MySQL, JavaScript, HTML/CSS. • Understanding of MVC design patterns and framework. • Should have worked in multiple eCommerce projects in Magento 1.x and 2.x • Experience in development of custom modules, System Architecture, Payment Gateway in Magento 1.x and Magento 2.x • Can do Code Reviews, Can write custom extensions is a plus • Strong knowledge of the eCommerce platform. • Knowledge of Linux and MySQL. • Good communication, analytical, and presentation skills.

Additional Skills: Magento-specific optimization skills with the ability to analyze the performance Ability plan, schedule, and monitor own/other’s work. PHP: - 1 year.

We are looking for software development engineers to design and develop the backend systems for our consumer and partner-facing applications. You will work on massively scalable distributed systems and solve complex engineering problems

Reporting structure - Engineering Manager-Java

• Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
• Proficiency with Java, Rabbit MQ, Kafka.
• Proficiency in Mongo DB, Cassandra, Redis.
• 3+ years of experience contributing to architecture and design in a product setup Information Technology
• Understand customer needs by collaborating with Product Managers and Business stakeholders
• Development, delivery and support of large-scale, distributed software applications and tools
• Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
• Work in an agile, start-up-like development environment, where you are always working on the most important stuff.
• Take initiatives and come up with new ideas to invent solutions for customer

Requirements:-

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.