Associate Customer Ops

Job Responsibilities

1. Handle inbound/outbound customer queries for international clients via voice, chat, and email.
2. Provide accurate information and resolve customer issues professionally and efficiently.
3. Maintain high standards of customer satisfaction and service quality.
4. Document customer interactions and update CRM systems accurately.
5. Follow international communication and compliance guidelines.
6. Meet performance metrics like CSAT, AHT, and quality scores (yes, numbers matter).

Required Skills & Qualifications

1. Excellent spoken and written English (neutral accent is a big plus).
2. Strong communication, listening, and problem-solving skills.
3. Ability to handle customers calmly?even when they?re having a bad day.
4. Basic computer skills and comfort with CRM/tools.
5. Willingness to work night shifts / rotational shifts.
6. Graduate in any discipline preferred (attitude > degree).

What We Offer

• Competitive salary + performance-based incentives.
• Professional work environment with global exposure.
• Training provided for freshers (we train skills, not egos).
• Career growth opportunities in international BPO operations.

Who Should Apply

1. Freshers looking to start a career in the international BPO industry.
2. Experienced customer support executives ready to level up.
3. People who can talk clearly, think fast, and don't panic under pressure.

We are searching for a Laravel developer to build web applications for our company. In this role, you will design and create projects using the Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business. 

• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debugging of builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.

What do we require for this role?

• Able to understand project requirements and handle projects independently.
• Strong learning capability.
• Contribute to all phases of the development.
• Knowledge of PHP/CodeIgniter will be preferred.
• Basic Knowledge of JavaScript and Web Services.
• Sound knowledge of PHP, MySQL, jQuery, etc.

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient project management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange. The test center as part of DPS is responsible for the areas of "Testing" and "Requirements Engineering," focusing on quality assurance for changes in the system landscape according to customer requirements. 

For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 

Responsibilities:

The Requirements Engineer collects, analyzes, transforms the Requirements of the Software. It is required to communicate with different levels of stakeholders and keep track of the requirements.

Requirements Elicitation:

Gather requirements from stakeholders by using interviews, workshops, surveys, and other techniques.

Requirements Analysis:

Analyze requirements to ensure they are clear, complete, and feasible.

Reflect to stakeholders, transformation to user-stories.

Requirements Modeling:

Use modeling techniques such as flowcharts, data models, and prototypes to visualize requirements, like UML, BPMN; Draw.io, Conceptboard.

Requirements Documentation:

Create detailed documentation of requirements and functional specifications by using for example Confluence, Jira, Draw.io, SharePoint, Concept-Board.

Requirements Management:

Track and manage changes to requirements throughout the project lifecycle by versioning, tracking from Requirements Documentation through the userstories up to testing.

Stakeholder Communication:

Ensure that the documented requirements meet the needs of stakeholders and align with project goals.

Regularly communicate with stakeholders to clarify requirements and resolve any issues.

Be able to talk on many different levels, from Business to Tech/Development and Testing.

Quality Assurance:

Collaborate with the QA team to ensure that requirements are testable and that the final product meets the specified requirements.

Refinements with Testers.

Defect Management.

Requirements:

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Excellent communication skills.

Good knowledge in using modelling tools and languages such as UML or BPMN.

Good knowledge in usage of tools like Confluence, Jira, Draw.IO, Conceptboard/Miro.

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).

Skills & Requirements

Requirements engineering, IREB certification (Advanced), Analytical skills, Abstraction ability, Goal-oriented approach, Independent working style, Adherence to deadlines, Technical and business language fluency, Communication skills, UML, BPMN, Confluence, Jira, Draw.io, Conceptboard, Miro, IT interfaces, Data transfer (Web Service, File), IT security, Data protection, System and integration testing, Regression testing, Agile processes.

Job Description

We are looking for you!

You are a team player, get-it-done person, intellectually curious, customer focused, self-motivated, responsible individual who can work under pressure with a positive attitude. You have the zeal to think differently, understand that career is a journey and make the choices right. You must have experience in creating visually compelling designs that effectively communicate our message and engage our target audience. Ideal candidates would be someone who is creative, proactive, go getter and motivated to look for ways to add value to job accomplishments.

You have excellent verbal and written communication skills with the ability to craft compelling UI creatives, visually compelling designs that effectively communicate our message and engage our target audience. You are self-motivated with a strong work ethic, positive attitude, and demeanor, enthusiastic when embracing new challenges, able to multitask and prioritize (good time management skills), willingness to learn new technology/methodologies, adaptable and flexible when new products are assigned. You prefer to work independently with less or no supervision. You are process oriented, have a methodical approach and demonstrate quality first approach and preferably who have worked in a result-oriented product marketing team(s). 

Requirements

What youll do

• Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.
• Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.
• Data Modeling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.
• Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.
• Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.
• Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.
• Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.
• Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.
• Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.
• Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.

What you’ll bring

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
• Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
• Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
• Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
• Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
• Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Informatica certification(s) in MDM and/or IDQ is a plus.

Benefits

1. Culture:

• Open Door Policy: Encourages open communication and accessibility to management.
• Open Office Floor Plan: Fosters a collaborative and interactive work environment.
• Flexible Working Hours: Allows employees to have flexibility in their work schedules.
• Employee Referral Bonus: Rewards employees for referring qualified candidates.
• Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

• Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
• Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

• GMC and Term Insurance: Offers medical coverage and financial protection.
• Health Insurance: Provides coverage for medical expenses.
• Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

• Company-sponsored family events: Creates opportunities for emplo4. Child Care & Parental Leave Benefits:yees and their families to bond.
• Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
• Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

• Company-sponsored outings: Organizes recreational activities for employees.
• Gratuity: Provides a monetary benefit as a token of appreciation.
• Provident Fund: Helps employees save for retirement.
• Generous PTO: Offers more than the industry standard for paid time off.
• Paid sick days: Allows employees to take paid time off when they are unwell.
• Paid holidays: Gives employees paid time off for designated holidays.
• Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

• L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
• Mentorship Program: Offers guidance and support from experienced professionals.
• Job Training: Provides training to enhance job-related skills.
• Professional Certification Reimbursements: Assists employees in obtaining professional certifications.
• Promote from Within: Encourages internal growth and advancement opportunities.

About company

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Co-founded by Wharton Business School Aluminous, Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

• Best Place to Work 2022 by Great Place to Work
• Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
• Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture
• Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Mandatory skills:

• Good knowledge on Android SDK.
• Working experience in Kotlin.
• Workingexperience in JSON & XML Parsing
• Working experience back-end development, web connectivity, and database (SQLite)
  
  

Secondary Skills:

• Experience with Version Control System
• Experience with Bug Tracking

Added advantage if the candidate possess below skills.

• Bluetooth communication, BLE

Job Description:

• Strong in Vue.js or React.js, HTML, HTML5, DOM(Document Object Model) concepts
• Must know Nuxt.JS a Vue Framework.
• CSS3, SASS, SCSS, Bootstrap 4, Webpack, Box Modelling, Grid System
• Responsive Design, Cross browser/device development
• Strong knowledge of JavaScript
• OOJS - Object-oriented JavaScript
• NPM/YARN Representation 
• REST API knowledge
• Modular programming, Use of NPM Components