Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Subodh Popalwar
Software Engineer, Memorres
About ZestMoney
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*Experienced Candidates Required
* Candidates from Jaipur are Preferred.
* Work from an office job
* Immediate Joiners needed
* Candidates from Jaipur city will be given preference.
SEO Executive Responsibilities:
- Conducting on-site and off-site analysis of web SEO competition.
- Using Google Analytics to conduct performance reports regularly.
- Creating high-quality SEO content.
- Assisting with blog content.
- Leading keyword research and optimization of content.
- Keeping up-to-date with developments in SEM.
- Research and analyze competitor advertising links
- Develop and implement a link-building strategy
What does the role look like?
We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.
What will you be doing?
Develop and execute automated tests and test plans
Efficiently execute test cases across all functional areas of the products(API and App) Review product user interface for conformity to design guidelines
Find, isolate, document, regress, and track bugs through resolution
Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented Ensure the highest quality product delivery with security.
Evaluating and integrate open source and in house developed toolsets
What will you need ?
Bachelor/Master degree in CS or related field from a reputed college
Experience in manual testing for Application and APIs
Experience in automation testing using available framework.
Strong knowledge of QA methodologies, testing frameworks and tools
Demonstrated experience in test planning, test design, test execution and reporting.
Excellence in technical communication with peers and non-technical partners.
Understanding & experience with software design pattern, restful APIs and microservice architecture
Prior experience in start-ups or health-tech will be a plus
What is the role?
Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product.
As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.
To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/
Key Responsibilities
- Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market.
- Solve customer problems and build functional, technical, and design specifications for the solution.
- Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions.
- Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
- Holistic approach covering all aspects including edge cases and future possibilities.
- Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role.
- Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.
What are we looking for?
- An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
- Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
- Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
- We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
- Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement.
- Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
- Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
- Experience in managing onboarding, customer success, and support functions preferred.
What can you look for?
Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.
Whom will you work with?
You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.
About Xoxoday
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.
Way forward
We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH).
About the role
We’re looking for a passionate Market Research Associate, with an analytical mindset and thrust to constantly thrive with current market trends.
As a Market Research Associate you will be responsible for providing actionable insights by conducting detailed market research to provide in-depth analysis of the current market trends, competitive analysis, market share across our line of products - Scalefusion, NuovoPay, and NovoTeam.
What will you do?
- Develop a good understanding of the SaaS industry and perform in-depth analysis to evaluate the current market trends.
- Demonstrate ability to track and analyze global market development, competitive landscape, impact of economic trends on the industry, business scenario and growth prospects
- Provide analytical interpretation of the data to conceptualize and build perspectives based on industry trends and their impact
- Identify and understand change-causing trends that impact our market, as well as industries related to our products.
- Perform valid and reliable market research on competitors’ products & services and turn into actionable insights for product and marketing managers.
- Help our sales & marketing team to generate effective strategies based on secondary market research.
- Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
- Understand target market characteristics and map its needs with the offerings
- Research, curate and build database(accounts & contacts) using lead generation tools like LinkedIn Sales Navigator, Zoominfo, Lusha etc to fuel sales pipeline
- Identify prospective industry events, trade shows, networking events and opportunities
Responsibilities
- Write and post technical job descriptions
- Source potential candidates on niche platforms, like https://resources.workable.com/tutorial/post-a-job-on-stackoverflow">Stack Overflow and Github
- Parse specialized skills and qualifications to screen IT resumes
- Perform pre-screening calls to analyze applicants’ abilities
- Interview candidates combining various methods (e.g. structured interviews, technical assessments and behavioral questions)
- Coordinate with IT team leaders to forecast department goals and hiring needs
- Craft and send personalized recruiting emails with current job openings to passive candidates
- Participate in tech conferences and meetups to network with IT professionals
- Compose job offer letters
- Onboard new hires
- Promote company’s reputation as a great place to work
- Conduct job and task analyses to document job duties and requirements
- Keep up-to-date with new technological trends and products
Requirements
- Proven work experience as a Technical Recruiter or https://resources.workable.com/recruiter-job-description" target="_blank">Recruiter
- Hands-on experience with various interview formats (e.g. https://resources.workable.com/phone-screening-interview-questions" target="_blank">phone, https://resources.workable.com/skype-interview-questions" target="_blank">Skype and https://resources.workable.com/tutorial/structured-interview-questions-guide" target="_blank">structured)
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Familiarity with Applicant Tracking Systems and resume databases
- Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search)
- Excellent verbal and written communication skills
Google AnalyticsThis Mumbai-based Tech startup was founded in 2015 and their brand partners include Pedigree, Yippee, Yes Bank, FICCI, Collegedunia, KidZania, Oven Story.
Our client aims at building a creative ecosystem that allows everyone to contribute in the field of literature, through their platform
What you will do:
- Planning and executing various paid campaigns on Facebook & Google Ads
- Measuring and reporting performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Coordinating with sales team and creating marketing campaigns
- Preparing emails to send out to customers
- Brainstorming new and creative growth strategies through digital marketing
- Lead generation and managing social media calendar
What you need to have:
- 3+ Years of Experience in Digital Marketing and previous experience in publishing / content industry will be preferred
- Experience in executing paid social media campaigns on various platforms
- Knowledge of video and picture editing software such as Adobe, Canva, etc.
- Must be able to juggle multiple projects at the same time
- Incredible attention to detail & Problem solving skills
- Excellent understanding of all social media platforms
- Must have understanding & knowhow of various marketing and analytical tools
- Experience of SEO & Content Marketing will be added advantage
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
- A sense of ownership and ability to work independently
- Ability to think out of box, fast learner and a team player
PHP
jQuery
Android Development
Kotlin
JavaAndroid Developer
*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).
*H1 is the future of digital banking.
*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.
About the Job:
H1 seeks mobile Android developers with experience on Kotlin, responsive layout and PlayStore publish for our development team
In this role, you will report directly to the CTO
Agile based organization, with bi-weekly sprints on long-term project
Responsibilities:
- Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.)
- Working with the CTO to build the roadmap and agile based organization required.
- Test and publish the app on PlayStore
- Receive and react to product feedback from all internal and external stakeholders
- Product KPIs, and product releases on a recurring basis
- Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
- Contributing to deliver the expected results from a usability and engagement perspective
About You:
- With strong software product background, and extraordinary capabilities in terms of product strategy development and usability
- 3-6+ years robust experience on developing software products in an agile based organization
- Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.
- Clear examples of products managed or developed during his/her career
- Strategic thinking: you are able to think at the strategic level and make the link with the pixel level
- Able to work in a flat and transparent manner within a fast paced environment
- Results oriented
- Academic education in tech/product/digital related careers
- High level english (spoken and written). Spanish at any level would be a great plus.
- Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)
Skills:
- Great flavour towards software products
- High expertise and excellence on software usability and user experience optimization. Expertise in software design
- Sensitivity towards customers and users
- Data driven decision making
- Deep knowledge of the digital world
- Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
- Kotlin and adaptive layout experience, Java would be a plus.
- Experience in mobile and tablet development
- Store and keystore signing experience
- Experience in working with tech teams, on an agile based style
- Proactive and able to take initiative. Decisive and resolute
- “Out of the box” thinker
- Creative thinker
- Works well in a team and with a wide range of people from different backgrounds and ages
- Organised and methodical
- Succeeds under pressure
- Is able to have fun and keep a positive atmosphere in the team
Location of Headquarters: Madrid, Spain
Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India
This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.
Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)
React Native
Javascript
NodeJS (Node.js)Collaborate with cross - functional terms to define and design new features .
Work on bug fixing and improving applications performance.
Hands on experience in optimizing code for application performance.
Ability to deliver projects on time by satisfying clients needs .
Wiriting modular , resuable, maintainable , well documented and fully tested code.
NodeJS (Node.js)Javascript
Angular (2+)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres