Associate Customer Ops

Lightning Job By Cutshort ⚡

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Job Overview:

We are seeking an experienced DevOps Engineer to join our team. The successful candidate will be responsible for designing, implementing, and maintaining the infrastructure and software systems required to support our development and production environments. The ideal candidate should have a strong background in Linux, GitHub, Actions/Jenkins, ArgoCD, AWS, Kubernetes, Helm, Datadog, MongoDB, Envoy Proxy, Cert-Manager, Terraform, ELK, Cloudflare, and BigRock.

Kindly apply at https://wohlig.keka.com/careers/jobdetails/54566

Responsibilities:

• Design, implement and maintain CI/CD pipelines using GitHub, Actions/Jenkins, Kubernetes, Helm, and ArgoCD.

• Deploy and manage Kubernetes clusters using AWS.

• Configure and maintain Envoy Proxy and Cert-Manager to automate deployment and manage application environments.

• Monitor system performance using Datadog, ELK, and Cloudflare tools.

• Automate infrastructure management and maintenance tasks using Terraform, Ansible, or similar tools.

• Collaborate with development teams to design, implement and test infrastructure changes.

• Troubleshoot and resolve infrastructure issues as they arise.

• Participate in on-call rotation and provide support for production issues.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering or a related field.

• 3+ years of experience in DevOps engineering with a focus on Linux, GitHub, Actions/CodeFresh, ArgoCD, AWS, Kubernetes, Helm, Datadog, MongoDB, Envoy Proxy, Cert-Manager, Terraform, ELK, Cloudflare, and BigRock.

• Strong understanding of Linux administration and shell scripting.

• Experience with automation tools such as Terraform, Ansible, or similar.

• Ability to write infrastructure as code using tools such as Terraform, Ansible, or similar.

• Experience with container orchestration platforms such as Kubernetes.

• Familiarity with container technologies such as Docker.

• Experience with cloud providers such as AWS.

• Experience with monitoring tools such as Datadog and ELK.

Skills:

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work independently or in a team environment.

• Strong attention to detail.

• Ability to learn and apply new technologies quickly.

• Ability to work in a fast-paced and dynamic environment.

• Strong understanding of DevOps principles and methodologies.

Key responsibilities:

1. Engage with parents and adult learners and schedule high-impact 1:1 video counseling sessions

2. Conduct consultative, value-driven counseling, address objections, and influence decision-makers toward successful enrollments

3. Manage and optimize the complete sales lifecycle from first interaction to final conversion, ensuring consistent follow-ups and closures

Why sales at PlanetSpark are a game-changer:

1. Warm, high-intent leads only: Connect with prospects who have already attended a demo class, zero cold calling, higher conversion potential

2. Best-in-class sales training: Access industry-leading training, live coaching, hands-on mentorship, and real-time learning from top sales performers

3. Accelerated career progression: Experience rapid growth opportunities, fast promotions, and performance-driven salary hikes

4. Recognition-driven culture: Shine in weekly reward and recognition programs that celebrate top achievers

5. Unlimited earning potential: Enjoy uncapped incentives with no ceiling on your success

• Manage high-volume inbound and outbound customer calls in a timely and professional manner.
• Provide accurate and comprehensive information about our products and services to address customer inquiries effectively.
• Resolve customer issues and complaints by identifying needs, clarifying information, researching problems, and providing efficient solutions.
• Conduct necessary follow-ups with customers to ensure complete resolution and guarantee satisfaction.
• Maintain meticulous records of all customer interactions and transactions within our CRM database.
• Collaborate with team members to meet and exceed daily and weekly performance targets (KPIs) and departmental goals.

Responsibilities:

1. Day-to-day HR operations, including recruitment, onboarding, employee engagement, and HR Database.

2. Support the recruitment process by sourcing candidates, scheduling interviews, and assisting with shortlisting.

3. Coordinate and manage employee attendance, leaves, and payroll.

4. Online banking with respect to payments

Requirements:

1. Degree in Human Resources or related field.

2. Strong communication and interpersonal skills.

3. Proficiency in MS Office.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Job Role –

React Developer

Location- Hyderabad

Job Description-

• Develop end-to-end features (full stack) for users and be proficient with aspects of design and coding.

• Proficiency in automated testing/testing methodologies is a must.

• Create, maintain, and modify (where necessary) the data structure.

• Work with product owners to handle backlogs and new requests.

• Work on React projects using specifies tools and databases.

• Should have very good understanding of the technical approach and its viability.

• Should be able to push back and accurately assess the viability of their solutions.

• Should be comfortable adopting testing frameworks and developing with common industry practices such as test-driven development.

Person Specifications/ Requirements

• Good understanding and proven experience of web development and basic languages such as HTML and JavaScript.

• Strong programming experience.

• Must have experience with React.js, Node.js.

• Experience with Vue.js and Go is required.

• Strong understanding of software development tools, data structures and data modelling.

• Strong Data Analytical Skills.

• Should have Knowledge and experience of databases, e.g., MS SQL, MongoDB.

• Comfortable with optimizing your code and refactoring where necessary, researching ways to have responsive solutions.

• Good understanding of Test-Driven Development (TDD), including benchmarking and refactoring during the TDD process.

• Familiarity with popular authorization techniques such as JSON Web Tokens (JWTs) is required.

• Strong understanding of the software development lifecycle and awareness of commercial deadlines.

• Strong self-discipline and detail-oriented, important to meet client requirements in pressured timelines to a high quality.

• Bachelor's level business related qualification or 2+ years relevant experience in a similar environment.

• Strong understanding of the software development lifecycle.

• Strong verbal and written communications skills.

• Inquisitive, enthusiastic, passionate, and diligent.

• Keen to develop a broad range of business, technical and soft skills

Urgent looking for few professional content writers for Vyanso.com who can write unique and SEO-friendly content.

JOB ROLE: Content Writer

JOB TITLE: Senior Associate, Internal Communications (Junior position)

EXPERIENCE: 4-5 years | LOCATION: Hyderabad/ Bangalore/Gurgaon

We are looking for a content writer to create engaging, high-quality, informative content for a variety of media as part of our Internal Communications team.

Your main duties will include creating informative content, articles and videos. You will also establish and maintain processes and SLAs, and implement systems inline with our communications strategy.  

The ideal candidate will be ultra-creative and have brilliant writing, editing and proofreading skills.

WHAT YOU'LL DO DAY-TO-DAY:

Primary responsibilities: Create content for internal campaigns, newsletters, the intranet, emailers, presentations and videos.

• Write: Create engaging employee-centric content (written + video) for internal communication platforms. Research and develop quotes from people, write stories, videos scripts in adherence with editorial style guidelines, and contribute to the newsletters, communities and the intranet.
• Communicate: This role entails providing editing, proofreading, and designing support for HR, Finance and other internal teams to drive campaigns and business communication.
  Craft the messaging and program for leadership messages, town halls and webcasts through agenda creation, speaker selection and logistics.
• Collaborate: Work cross-functionally in close partnership with Human Resources, Administration, Marketing, Product Management, and Leadership to execute their communication requirements from concept to delivery.
• Manage: Maintain the https://www.simpplr.com/blog/2019/intranet-content-series-fun-intranet-topics-to-engage-employees-for-every-month/">editorial calendar(intranet, blogs, newsletters, etc.). Provide project management expertise in the production of communication materials to support our communication plans and strategies

Secondary responsibilities:

• Analyze: You will collaborate with various teams/employees to develop consistent and engaging content for our social media channels.
• Detect: You will identify opportunities to improve brand positioning on our external platforms.
• Streamline: Establish a more formal system of measurement and evaluation for internal and external communication to help improve performance across the Communications function. Create a system that effectively uses the performance data to deliver valuable insight.

WE'RE LOOKING FOR:

• Qualification: Someone with four to five years of relevant experience with a Master's degree in English literature, journalism, communications, or public relations.
• Expertise: You must possess excellent writing, editing, and proofreading skills, preferably in a corporate environment. You must have the journalistic ability to source stories from employees and have experience managing various corporate communications channels, including corporate intranet and other mediums. 
• Interpersonal skills: You need good interpersonal and relationship-building skills to work with external vendors and internal teams. You must also be confident interacting with senior executives and explaining communication techniques.
• Creative skills: You need the creative ability to devise communication strategies in sync with the organization's objectives. Utilize, reuse and recycle existing resources to your advantage.
• Project management skills: You need to be organized and creative. You should be able to manage multiple tasks, prioritize and deliver top-notch quality deliverables on time, adapt and change directions instantly, and be comfortable working in a fast-paced environment.
• Fearless when embracing technology:You should be willing to learn new programs to enhance company-wide communication. 

Added Skills:

• Working knowledge of Adobe Photoshop/ Corel Draw and any video-editing software will be an asset.
•  

Get to know us:

• About Netcracker India

At Netcracker, our colleagues power successful digital transformations worldwide for over 250 service providers. We do it with groundbreaking solutions, unmatched services, and market-leading innovation. Gain insights about our mission, core values, culture, and opportunities from our leadership team - https://www.youtube.com/watch?v=6Q8LwRdo2qA">Click here ►

• Visit our https://www.linkedin.com/company/netcrackertech/life/india/">LinkedIn Life page for real-time updates on what happens inside Netcracker- our life and culture.
  
  

Note: Netcracker benefits vary by country and are subject to eligibility requirements.
Netcracker is an equal opportunity employer that is committed to inclusion and diversity.

BullSpree– India’s First Financial Market Fantasy Gaming Platform- is disrupting the way India understands Stock market and empowering wealth creation opportunities for millions of users.

Responsibilities: Bull spree is looking for a rockstar VP Engineering, who has hands-on experience architecting and designing e-commerce, scalable web & mobile platforms from ground up. The candidate will be the top technical leader who would work closely with founders on technical requirements, design & development based on agile methodologies, supervises software development projects with contracting vendors and hires and develops in-house team for long-term roadmap execution.

In this role, you will design and develop scalable fantasy game mobile application platforms using the latest technologies. You will own product quality and overall customer experience. You will also propose technical solutions to product/service problems while refining, designing and implementing software components in line with technical requirements.

• Bachelor's/Master’s degree in computer engineering or equivalent form Top Tier Institute
• 4 – 8 years of experience in designing and developing highly scalable, high performance and fault tolerant mobile application products with infrastructure hosted on Cloud
• Proficiency developing ReSTful APIs, mobile libraries, Android OS, App Development language (PHP/Kotlin/Java/ JavaScript or equivalent)
• Knowledge of Cloud Services, Containers, databases and Message queues (Kafka / RabbitMQ) highly preferable
• Experience with DevOps and delivering into cloud-based environments using standard CI/CD tools (Jenkins, Artifactory, Spinnaker, SonarQube) and best practices
• Good understanding of database technologies like MySQL, MongoDB, Redis, Cassandra etc.
• Sound debugging skills with ability to identify performance bottlenecks and drive optimization efforts
  
  

• Strong experience working with multi cloud (AWS/GCP/AZURE), Docker and container orchestration technologies such as Kubernetes and Terraform
• Good understanding of observatory tools and logging
• Enthusiasm for open-source contribution
• Previous experience working in an environment with microservices
• Experience in distributed and big data technologies
  
  

Founded in 2020 by Harsh Dhanawat and Dharmil Bavishi, BullSpree is always working on its mission to

‘Make India empower while investing’. The fantasy gaming ecosystem in India is accelerating at 12.5% CAGR and is currently valued at 20,000 crores. Having secured recent funding, we are looking to expand our core engineering team and foster the vision

• Extremely good team player, with strong client/stakeholder management skills and line managerial skills.
• Complete working knowledge of Packaging Technology, Regulatory, Specification, Artwork Management, Mould Management, Rapid Prototyping, Packaging machineries & developmental process.
• Problem solving & bias for action mindset. Should have excellent communication skills and consumer & customer centricity.
• Advance project Management Skills, presentation skills& influencing skills.
• Good networking with Packaging material suppliers, IIP/SIES & other packaging testing laboratories & with Plastic waste management entities such as Producer Responsibility Organizations (PROs)& recyclers.
• Basic appreciation of product development principles.