Associate Customer Ops

Key Responsibilities:

1) Learning and Development Strategy:

• Design and implement comprehensive learning and development programs aligned with the company’s strategic goals.
• Conduct training needs analysis to identify skill gaps and develop targeted training initiatives.
• Create technical quizzes and evaluations to evaluate skill levels and competencies.

2) Program Design and Delivery:

• Develop and deliver engaging training programs, workshops, and seminars.
• Utilise various instructional methods (e.g., e-learning, classroom training, coaching) to enhance employee learning experiences.
• Assess the effectiveness of training programs and make necessary adjustments to improve outcomes.

3)Leadership Development:

• Create and implement leadership development programs to build a pipeline of future leaders.
• Provide coaching and mentoring to managers and high-potential employees.

4) Performance Management:

• Support the performance management process by designing tools and resources for goal setting, feedback, and performance evaluations.
• Collaborate with HR and department heads to ensure alignment of performance management with L&D initiatives.

5) Stakeholder Collaboration:

• Work closely with senior leaders and department heads to understand business needs and tailor L&D programs accordingly.
• Foster a culture of continuous learning and professional development across the organisation.

6) Evaluation and Reporting:

• Monitor and evaluate the effectiveness of training programs through metrics and feedback.
• Prepare and present reports on training outcomes and ROI to senior management.

Qualifications

• Technical Graduation or Post Graduation - Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• Relevant Experience - 3-6 years of experience in Learning and Development, focusing on program design, delivery, and evaluation.
• Learning and Development background - Strong understanding of learning principles and instructional design methodologies.
• Communication skills - Excellent communication, presentation, and interpersonal skills.
• Management skills - Ability to manage multiple projects and prioritise tasks effectively.

Sr Cybersecurity Engineer - PAF & Fortinet

Job Type: full time / contractual

Location: India (Remote)

Exp. Level: 10+ Years

Job Description

We are looking for an experienced Senior Cybersecurity Engineer specializing in Palo Alto Networks (PA) Firewalls and Fortinet Security Solutions to join our team on a contract basis. This role involves designing, deploying, managing, and optimizing advanced security infrastructure to ensure a resilient and secure network environment.

You will collaborate with IT, security, and operations teams to safeguard critical infrastructure and mitigate emerging threats while ensuring compliance with industry standards.

Key Responsibilities

• Design, implement, and manage Palo Alto (PA) firewalls, including Next-Generation Firewall (NGFW) features like App-ID, User-ID, URL Filtering, and Threat Prevention.
• Configure and maintain Fortinet FortiGate firewalls, including advanced security features such as UTM, SD-WAN, and FortiAnalyzer.
• Document configurations, policies, and procedures for operational consistency.
• Work closely with cross-functional teams to deploy security best practices across the organization.
• Generate and review reports on security events, firewall performance, and policy compliance.
• Ensure security configurations comply with industry standards such as NIST, ISO 27001, and PCI-DSS.
• Leverage threat intelligence to enhance proactive defense mechanisms.
• Conduct security assessments, identify vulnerabilities, and implement remediation strategies.
• Configure and optimize remote access and site-to-site VPNs using Palo Alto and Fortinet solutions.
• Design secure network architectures, including segmentation, Zero Trust implementations, and VPN solutions.
• Perform periodic upgrades, patches, and maintenance of firewall devices.
• Optimize firewall rules, policies, and configurations for performance and security.
• Monitor and respond to network security alerts and incidents.

Required Skills and Qualifications

• Education: Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or equivalent work experience.
• Experience:
• 7+ years in network or cybersecurity engineering.
• Hands-on expertise with Palo Alto Networks firewalls (Panorama management, NGFW features, GlobalProtect VPN, etc.).
• Strong experience with Fortinet FortiGate firewalls and associated tools (FortiManager, FortiAnalyzer).
• Technical Expertise:
• Proficiency in configuring and optimizing security policies with PAF & Fortinet, VPNs, and IPS/IDS solutions.
• Strong knowledge of networking protocols (e.g., TCP/IP, BGP, OSPF, VLANs) and security standards.
• Experience with SIEM integration and log analysis.
• Certifications (Preferred):
• Palo Alto Networks certifications (e.g., PCNSA, PCNSE).
• Fortinet certifications (e.g., NSE4, NSE5, or higher).
• Additional certifications such as CISSP, CISM, or CEH are a plus.
• Other Skills:
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.

Preferred Skills

• Experience with cloud security in hybrid environments (e.g., AWS, Azure, or GCP).
• Automation and scripting knowledge (e.g., Python, Ansible) for managing and optimizing security tools.
• Familiarity with Zero Trust Network Architecture principles.

End-client: SFO Airport

Implementation: INSI Cyber

Skills:

• 8+ years of software development experience using traditional software development life cycle methodologies (covering requirements, design, development, testing and Implementation of n-tier architecture)
• Extensive experience with object-oriented software development methodologies and practices. Strong in following technologies
• OOAD/OOPS/UML, Design Patterns, MVC, Spring, Hibernate, Java, J2EE
• UI technologies AngularJS, HTML5, CSS3, java script library, Ajax and other UI frameworks
• Exposure to component model design, SOA, open sources framework/tools
• Web Services, JMS, XML, SQL& Oracle
• Must have exposed with Test Driven Development/Re-factoring ideas/ Domain driven design patterns/continuous integration/Build Automation / Data-Mapper framework/Mocks.

Good to Have: Microservices

Competencies:

• Experience in developing platforms or frameworks, components
• Excellent knowledge of the open source software/ tools/ technologies