
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

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We are looking for a dynamic and driven Recruiter cum HR Executive to join our growing team. The ideal candidate will have hands-on experience in technical recruitment, employee engagement, and HR operations. You will play a crucial role in building a high-performing team while maintaining a positive and efficient work environment.
Key Responsibilities
Recruitment & Talent Acquisition
- Manage end-to-end recruitment lifecycle — from sourcing to onboarding.
- Understand technical requirements (PHP, Laravel, Java, Node.js, React, DevOps, etc.) and identify the right talent.
- Use multiple sourcing channels — job portals, LinkedIn, referrals, and internal databases.
- Conduct initial screening, coordinate technical interviews, and ensure timely closures.
- Maintain a candidate pipeline for future hiring needs.
HR Operations
- Manage onboarding and induction for new hires.
- Maintain employee records, attendance, and HR databases.
- Handle employee queries and assist in payroll coordination.
- Draft offer letters, appointment letters, and other HR documentation.
Performance & Engagement
- Coordinate monthly performance reviews and feedback cycles.
- Organize employee engagement activities, rewards, and recognition programs.
- Support management in designing KRAs, appraisal processes, and team structures.
- Help create a positive, growth-oriented culture aligned with company values.
Required Skills & Qualifications
- 2–3 years of experience in HR and technical recruitment in IT/software domain.
- Strong understanding of IT roles, stacks, and job descriptions.
- Excellent communication and interpersonal skills.
- Proficiency with job portals (Naukri, LinkedIn, cutshort) and HR tools (Zoho People, Excel, etc.).
- Ability to multitask, prioritize, and maintain confidentiality.
Preferred Attributes
- Experience working in a startup or small-to-mid-size tech company.
- Knowledge of employee lifecycle management and HR compliance.
- Strong coordination skills between technical and management teams.
- Energetic, proactive, and solution-oriented approach.
What We Offer
- Dynamic and collaborative work culture.
- Exposure to hiring across diverse technologies and domains.
- Growth opportunities and mentorship from senior leadership.
- Competitive compensation package.
Overview
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient People & Organization (P&O) and Business Management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange
We are seeking talented DevOps-Engineers with focus on Elastic Stack (ELK) to join our dynamic DPS team. In this role, you will be responsible for refining and advising on the further development of an existing monitoring solution based on the Elastic Stack (ELK). You will independently handle tasks related to architecture, setup, technical migration, and documentation.
The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.
Responsibilities:
Install, set up, and automate rollouts using Ansible/CloudFormation for all stages (Dev, QA, Prod) in the AWS Cloud for components such as Elastic Search, Kibana, Metric beats, APM server, APM agents, and interface configuration.
Create and develop regular "Default Dashboards" for visualizing metrics from various sources like Apache Webserver, application servers and databases.
Improve and fix bugs in installation and automation routines.
Monitor CPU usage, security findings, and AWS alerts.
Develop and extend "Default Alerting" for issues like OOM errors, datasource issues, and LDAP errors.
Monitor storage space and create concepts for expanding the Elastic landscape in AWS Cloud and Elastic Cloud Enterprise (ECE).
Implement machine learning, uptime monitoring including SLA, JIRA integration, security analysis, anomaly detection, and other useful ELK Stack features.
Integrate data from AWS CloudWatch.
Document all relevant information and train involved personnel in the used technologies.
Requirements:
Experience with Elastic Stack (ELK) components and related technologies.
Proficiency in automation tools like Ansible and CloudFormation.
Strong knowledge of AWS Cloud services.
Experience in creating and managing dashboards and alerts.
Familiarity with IAM roles and rights management.
Ability to document processes and train team members.
Excellent problem-solving skills and attention to detail.
Skills & Requirements
Elastic Stack (ELK), Elasticsearch, Kibana, Logstash, Beats, APM, Ansible, CloudFormation, AWS Cloud, AWS CloudWatch, IAM roles, AWS security, Automation, Monitoring, Dashboard creation, Alerting, Anomaly detection, Machine learning integration, Uptime monitoring, JIRA integration, Apache Webserver, JEE application servers, SAP integration, Database monitoring, Troubleshooting, Performance optimization, Documentation, Training, Problem-solving, Security analysis.
About WorkIndia
WorkIndia started with One & Only One Purpose -- To provide jobs to the underprivileged of India who lack access to basic necessities and resources
Our Vision is “To Provide meaningful livelihoods to the 25.8 Cr blue-collar individuals of India and now the 120 Cr blue-collar individuals on this planet”.
Far too many individuals are deprived of access to meaningful job opportunities thanks to untrustworthy, opaque & inefficient systems of hiring. WorkIndia is here to change that - through a 100% automated, tech-driven, marketplace for blue-collar hiring.
WorkIndia has achieved a scale of 2.8 Crore registered job seekers, 1.7 million registered employers, 3.1 million interview calls and 110k+ hireds happening through the platform per month, entirely driven through technology.
Role: Digital Marketing Manager - Google and Affiliates
What you will be doing
- Drive quality user acquisition at scale through Google by creating exceptional app campaigns and ads
- Analyse and optimize app installation ad campaigns to increase ROAS
- Research and implement new features and strategies to improve campaign effectiveness
- Develop and implement affiliate marketing strategies and campaigns to increase brand visibility, drive traffic, and acquire new customers.
- Grow and Scale the affiliate network to increase the number of user acquisitions
- Negotiate and manage contracts, commissions, and terms with affiliate partners to ensure profitability and mutual benefits.
- Monitor and analyze affiliate performance, conversion rates, and ROI to identify areas for optimization,improvement and fraud prevention
- Monitor and analyze campaigns daily to meet goals
- Measure and report daily on the performance of digital marketing campaigns
- Collaborate with the Graphic Design team to create compelling creatives and promotional materials
- Collaborate with cross-functional teams, including product, design, and customer support, to optimize the customer journey and enhance the affiliate partner experience.
- Pushing our Digital marketing Strategies beyond industry best practices
What you will need
- Mandatory Hands on experience in Google UAC and MMP
- Excellent skills in Excel and Data Querying
- Experience in using marketing data tools (Appsflyer/ Branch / Singular ) and marketing analytics
- Start-up background or willingness to work in a start-up environment
- Our ideal candidate has 1-4 years of digital marketing experience
- Excellent negotiation and communication skills, with the ability to build and maintain effective relationships with affiliate partners.
- An analytical mind and an interest in the Digital marketing industry is a must
- Eager to learn, self-driven, independent problem-solving ability
Responsibilities
- Planning concepts by studying relevant information and materials.
- Design web pages, brochures, logos, signs, flyers, advertisements, and other communication materials.
- Design social media promotion graphics with copy, and short 30 second videos or gif animation.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Adobe Photoshop, Fireworks, XD.
- Produce drafts for review by clients and make revisions based on feedback. Reviewing final layouts for errors and ensure that final products reflect client specifications and suggesting improvements when necessary.
- Create website and mobile app user interface designs in XD / Photoshop.
- Contribute to team efforts by accomplishing tasks as needed.
Skills
- Bachelor’s degree in graphic design or formal arts field.
- Experienced in UI design.
- Ability to make short 30 second videos or animation for Social Media promotion.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with desktop publishing tools, like Photoshop, InDesign, Illustrator, XD.
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Understanding of marketing, production, advertisements, and multimedia design.
- Effective communication and proficiency in English.
- Open to give and receive constructive criticism.
Job description
Roles and Responsibilities
We are looking for a Senior HTML/ PHP/ WordPress developer.
The ideal candidate should have experience of 3 years or more in HTML + PHP and preferably in Shopify.
Managing servers is part of the job.
You will be leading a team of 2 junior web developers.
Desired Candidate Profile
This is a WORK from OFFICE position.
There are no options to work from home.
The office is based in DLF phase 4, Gurgaon.
The location is near Huda City Center Metro.
The preferred candidate would be the one who can join immediately.
Perks and Benefits
We are a Branding and digital marketing Company. Working hours 8:30 AM AM to 7 PM.
Please apply only if you are willing to live in or near Gurgaon.
Learn more at www.conceptualise.in
About Snapbizz
SnapBizz is an exciting start-up working to create a mobile technology platform for FMCG ecosystem. We are series A funded, with Mr. Ratan Tata as one of our investors. We are on a very high growth journey and give phenomenal freedom of decision making and leadership opportunities. Every idea and product that we launch is first of its kind in the industry. We are based in Bangalore.
Website: http://www.snapbizz.com/">http://www.snapbizz.com/
Job Description Android Developer:
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Skill Requirements:
- Degree in software development, computer science, or similar
- Ability to use the Android Studio, including the Android SDK, with ease.
- Prior experience as an android developer will be advantageous.
- Excellent coding and proofreading skills.
- Top-notch teamwork and communication skills.
- Ability to manage your workload with minimal supervision.
- Unwavering curiosity.
Android Developer Responsibilities:
- Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
- Implementing measures to safeguard users' data.
- Ensuring that the construction and presentation of your apps are congruent with the company's standards.
- Proofreading your code and correcting mistakes before each app is released.
- Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
- Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
- Monitoring app reviews to detect areas for improvement.
Job brief:
We are looking for an expert Web Developer responsible for the coding, innovative design and layout of our website. The key responsibility areas shall include building project website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Responsibilities:
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard HTML/CSS practices and dynamic host servers
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling project sites
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- Coordinate with web designers to match visual design intent
- Coordinate with content writers to match the website objective
Requirements:
- Proven working experience in web programming
- Top-notch programming skills and in-depth knowledge of modern HTML/CSS
- Familiarity with at least one of the following programming languages: PHP, ASP.NET, Javascript or Ruby on Rails, React JS, Angular, Mongo DB and other programming languages
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object Oriented Programming and web application development
- Hands-on experience with network diagnostics, network analytics tools
- Basic knowledge of the Search Engine Optimization process
- Aggressive problem diagnosis and creative problem-solving skills
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
Educational qualification
- BSc / BCA / B-Tech in computer science or a related field
If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV to us
Company Profile:
Functional Area:
1) Proficient with Swift and Cocoa Touch - Data Structures of Swift
2) Experience with in-memory DB/offline storage, threading, and performance tuning
3) Familiarity with RESTful APIs to connect iOS applications to back-end services
4) Experience with performance and memory tuning with tools
5) Familiarity with cloud message APIs and push notifications
6) Experience with iOS frameworks such as Core Data, Core Animation, etc.
7) Familiar with Bluetooth based application
8) Proficient understanding of code versioning tools (GIT)
9) Familiarity with continuous integration
10) Understanding of Apple's design principles and interface guidelines
11) Knowledge of C-based libraries are preferred
Candidates key responsibilities:
1)Design and build advanced applications for iOS platform
2) Build iOS SDKs
3) Ensure the performance, quality, and responsiveness of applications
4) Collaborate with a team to define, design, and ship new features
5) Identify and correct bottlenecks and fix bugs









