
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.

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Key Responsibilities – Taxation & Financial Reporting
1. Income Tax
Preparation and filing of corporate/individual income tax returns.
Computation of advance tax and self-assessment tax.
Handling TDS calculations, payments, returns, and reconciliations.
Coordinating with tax consultants and managing income tax assessments/notices.
Ensuring compliance with all direct tax regulations.
2. GST Compliance
Preparation and filing of GST returns (GSTR-1, GSTR-3B, annual returns).
Reconciliation of GSTR-2A/2B with purchase registers.
Managing input tax credit (ITC) reconciliation and optimization.
Handling GST audits, notices, and departmental queries.
Ensuring timely payment of GST liabilities.
3. Balance Sheet & Financial Statements
Finalization of Balance Sheet, Profit & Loss Account, and Cash Flow Statements.
Month-end and year-end closing activities.
Ledger scrutiny and reconciliation of all major accounts.
Provisioning, accruals, and depreciation calculations.
Coordinating with statutory auditors for financial statement finalization.
• 1–3 years in content marketing, SEO, or digital marketing
• Strong English writing — you can write 2,000 words that don’t read like AI filler
• SEO fundamentals: keyword research, on-page, Google Search Console
• Basic paid ads experience (Google and/or LinkedIn)
• Self-directed — you manage your own execution once given direction
Bonus Points
• SaaS or e-commerce tech marketing experience
• Know what sellers on Amazon/eBay actually complain about
• Ahrefs, SEMrush, HubSpot experience
• Can make a decent social graphic in Canva
Java Developer (Backend) – 3+ Years Experience | Bangalore |
We are looking for a passionate and driven Backend Java Developer who thrives in building scalable systems from the ground up. If you enjoy solving complex problems, working in fast-paced environments, and owning your work end-to-end, this role is for you.
Key Responsibilities:
Design, develop, and maintain scalable backend systems using Java and Spring Boot.
Build and optimize RESTful APIs and microservices architectures.
Write clean, efficient, and high-performance code that can handle large-scale applications.
Collaborate closely with product and business teams to translate requirements into technical solutions.
Take ownership of features from design to deployment, ensuring reliability and performance.
Continuously improve system architecture, performance, and scalability.
Required Skills & Experience:
3+ years of experience in backend development using Java.
Strong hands-on experience with Spring Boot framework.
Proven experience working in product-based startups or fintech environments (preferred).
Solid understanding of microservices architecture and distributed systems.
Expertise in designing modular, scalable, and maintainable systems.
Strong problem-solving skills and ability to write optimized, production-grade code.
Ability to balance technical decisions with business impact.
Who Should Apply:
Candidates who enjoy building systems from scratch and working in early-stage/startup environments.
Individuals with a high sense of ownership, accountability, and initiative.
Developers who are self-driven, adaptable, and eager to learn.
Required Skills:
- Hands-on experience with Databricks, PySpark
- Proficiency in SQL, Python, and Spark.
- Understanding of data warehousing concepts and data modeling.
- Experience with CI/CD pipelines and version control (e.g., Git).
- Fundamental knowledge of any cloud services, preferably Azure or GCP.
Good to Have:
- Bigquery
- Experience with performance tuning and data governance.

- Strong CS fundamentals in OOD, DS, Algorithms and Problem Solving for a wide variety of problem spaces and technologies
- Expert coder in any modern language such as Java, Golang or Scala.
- Experience in working with Product and Engineering leaders to drive and implement platform and product vision.
- Ability to leverage deep and wide knowledge of technology stack to recommend appropriate architecture and design solutions, and provide technical leadership to a team of rock star Software Engineers.
- Can translate the impact of design choices on non-functional attributes like scalability, performance, availability and security.
- Experience in providing leadership, career guidance, performance management, prioritization and personnel management for minimum team size of 10.
- Experience creating large-scale, multi-tiered, distributed web applications with databases, and designing web services, APIs, data models and schemas, using SQL or NoSQL.
- Experience with Cloud environments, such as AWS.
- Comfortable in Windows and Linux environments.
- Comfortable with different data storage solutions such as Postgres, Oracle, SQL Server, ElasticSearch, SQL, Hadoop, or MongoDB.
- Experience delivering high quality software following continuous delivery and using code quality tools (JIRA, GitHub, Jenkin, Hudson, Sonar, PMD, Checkstyle, Findbugs, and Fortify etc.)
- Worked in Agile environments previously.
- Good command of development metrics, methodologies and tools.
- Will ensure timely and frequent delivery of high quality software, while adapting technical decisions to the immediate needs of the business.
- Good analytical, problem-solving and troubleshooting skills.
- Can drive adoption of best practices across the Software Engineering Lifecycle, including reviews, source control, build processes, continuous integration and deployment.

Finestar Jewellery and Diamonds Pvt Ltd we are looking for Assistant Sales Manager( International) B2B Business
Finestar Jewellery and Diamonds Pvt Ltd is a distinguished organization and a sight holder of the De Beers group of companies. We specialize in sourcing rough diamonds directly from primary sources, processing them in our fully-integrated factories, and distributing polished diamonds globally through our extensive marketing and distribution network. With over 25 years of operations, we have established a presence in 8 countries, contributing significantly to the diamond industry.
Assistant Sales Manager( International)
Cadre: Manager
Position Reports to: The COO
Location: Mumbai, BKC & USA Travel *
*only Male candidates *
*Mandatory to Have USA VISA* ( B1 or B2)
people having valid VISA only need to apply
* Shift Timings and Working Days: US Shift, 7:00 PM to 3:30 AM,
5 days working ( Monday to Friday ) Saturday & Sunday Fixed off
Primary Job Duties and Responsibilities
Sales and Business Development: Responsible for B2B marketing and sales of certified loose diamonds overseas.
This includes lead generation, client relationship management, and achieving sales targets in the USA and European markets.
Customer Engagement: Work closely with clients to understand their needs, provide product information, and ensure customer satisfaction. Resolve inquiries and complaints promptly to maintain high levels of client retention.
Market Analysis: Analyze customer requirements and market trends to tailor product offerings and strategies accordingly. Maintain awareness of competitor activities and market dynamics.
Travel Requirement: Travel approximately 6 months per year to the USA and European countries for client meetings, trade shows, and business development activities.
Have to work in Night and evening shift.
You are required to travel 06 months in a year to US and European countries Skills:- Marketing, B2B Marketing, Lead Generation and Sales Required Skills and Qualifications:
Experience in B2B marketing, lead generation, and sales within the diamond industry, preferably with certified loose diamonds.
Strong understanding of natural diamonds, including grading and certification processes. Proven ability to develop and maintain relationships with key stakeholders in the USA and European markets. Excellent communication skills, both verbal and written. Multilingual proficiency is advantageous.
Ability to work effectively in a night shift environment and demonstrate flexibility in working hours.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
Proficiency in computer skills including CRM software, Microsoft Office Suite, and internet research tools. Compensation:
For Freshers & Experienced Candidates: CTC 50,000 to 1,00000 ( Depends on the interview ) INR per month fixed, with potential for higher based on interview performance.
*Food and Accommodation will be bear by the company*
Subject Line: Full Name and Location Body of Email: Include a brief summary (under 150 words) explaining why you want to work for Finestar Jewellery and Diamonds Pvt Ltd and highlight relevant skills and experiences
Job Profile
Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.
Main Responsibilities:
- To work on existing and future applications as required
- Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
- Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
- Report status to management on project progress
- Identify and escalate related issues and risks
- Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies
- Assess current modules and offer performance improvements techniques
- Make sure Database Design Standards/coding standards established by ABD are followed
- Constant communication with ABD leadership team in US.
- Problem Solving ability with “Can-do” attitude
- IT experience in Banking industry is preferred
Candidate Profile:
- Minimum 10 years of experience at least 3-5 years of experience in Corporate & Investment Banking area and Bachelor's degree in Engineering, Accounting, Finance, or equivalent
- Expertise with MS SQL Server development including SSIS and SSRS, Proficient in development of Stored procedure, Views, Functions etc in MS SQL Server
- Experienced with DBA kind tasks such as replication, linked server, query analyzer, DBCC commands, data transfer from one DB server to other DB Server etc
- Experienced in MS Excel VBA and macro scripting
- Knowledge of data Encryption in database
Position holder will be an individual contributor
Build and manage productive, professional relationships with clients
using telephonic and/or video conversations
Ensure clients are using and deriving benefit from IndiaMART
Ensure products/services in client’s e-catalog are accurately defined
Maximize revenue by upselling other services and achieve
fortnightly, monthly client retention and revenue targets
Systematic follow-up and time-bound closures
Prompt resolution of complaints
Daily 10-15 meaningful telephone/video calls with clients
We are creating one of the strongest tech companies and are working extensively on cutting edge technologies.
Clojure Kotlin Scala R F# Node.js React Native ML Kafka Apache Spark DevOps React Vue.js
What We Look For
Bring in a "can-do" attitude.
Passion towards technology and software engineering - blogging, open-source, pet projects, conference talks
Participate in a highly fluid environment applying agile software development principles
Carry out unit tests and other quality control mechanisms to inform and validate the designs and code
Work with customers to bring an end to end perspective of the problem
Ability to ask the right questions and communicate your ideas with clarity
Ability to collaborate with various stakeholders and take complete ownership
Participate actively in building one of the strongest technology organizations.
As a Software Engineer :
Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun)
Eager in learning new concepts, technologies and be productive in a short time
Convert a raw idea into usable real-life software products
Good understanding and working knowledge of technologies worked
Demonstrate good problem-solving skills
Write modular, readable, and maintainable code
Own and be able to manage a small to medium-sized project
Demonstrate the ability to guide and coach a new team member or fresher.









