Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time
Promobi is looking for a Customer Success Associate who would be responsible for developing customer relationships to promote customer retention and loyalty. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts. Location - Pune Key Responsibilities : The individual role that you’ll play in our team: ● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. ● Create better modes of operations to make customer service easier for both team members and customers. ● Establish a successful account management routine. ● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. ● Closely monitor the assigned Accounts; providing insight to Customers. ● To be responsible for customer retention and the prevention of churn across our Customer base ● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate ● Quick learner and versatile. ● Must possess strong communication skills in English,---both written and verbal ● Excellent skills for communicating and relating with both staff members and customers ● Good interpersonal skills to create a cordial relationship with team members ● Ability to work in a fast-paced, entrepreneurial, results-oriented culture. ● Have good to handle disputes and emergencies ● Must have a strong understanding of our Customers’ business objectives ● Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals ● An excellent problem solver with strong analytical skills ● The ability to manage your time and plan your day effectively About Mobilock Pro: (Our Flagship Product) MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. Our Unified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all your devices, apps, and content from one place. Promobi Technologies: ProMobi Technologies provides a leading Mobile Device Management Solution under the brand MobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.
Responsibilities: Must be able to understand an accurate life cycle for each type of customer. Should also understand how the customer progresses through each step — from onboarding to retention and loyalty Get in touch with clients proactively to help them achieve success from the platform Cross selling and upselling- Identifying opportunities in areas where additional feature or upgrade helps the customer. Get feedback from users and make use the data to identify plan next line of action Ensure renewals, identify and take corrective action against churn possibilities. Requirements: Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyze Data- Have an eye for surveys and customer research. Need to be organised, to be able to organize thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us.