We are hiring for : Data Analyst (CDQA) Research Analyst Data & Research Analyst should have minimum 3 months of Experience in B2B! Fixed off (Saturday & Sunday).
In the Customer Success Engineer role you will work directly with customers, internal sales teams, delivery, and product development teams to help ensure the successful incubation, adoption, and enablement of the MindTickle Platform. You will wear many hats, and your work will have a real impact on the success of MindTickle’s Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success. This position will involve overnight working hours (Indian Standard Time). Candidate applying for this job must: Have 2 - 3 yrs of experience in a client-facing (Technical) role. Strong Written & Communication skills. Ability to empathize with customers. Ability to work independently and plan tasks. Comfortable with one or more of these scripting languages: Shell, Python, PHP. Solid understanding of HTML, CSS, JS, and JSON. Solid understanding of REST APIs. Managing Customer Relationships and Expectations. Able to prioritize projects/tasks based on the SLAs and Client Requirements. Knowledge on the below topics is a plus: SAML protocol used for setting up SSO with third-party platforms such as Salesforce, OKTA. Creating and maintaining technical documentation on Confluence. Understanding the network logs in web browsers.
Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.
Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time