This is a very interesting job. Our ~30 year old company seeks a generalist...somebody who can take on a variety of tasks. For example: Keeping our infrastructure running while providing technical and customer support won't keep you fully busy...our software and infrastructure is that good. So we'd like someone who can also program and manage a small team.
Job Description: 1. Candidate must have excellent client facing verbal and written business Communication skills (this should be the first point near the top) 2. Candidate must be detail focused and able to successfully manage multiple concurrent tasks. 3. Candidate must be self-driven, with excellent time management skills and be able to work with limited oversight 4. Perform content loading, set up, testing, and troubleshooting in order to ensure flawless integration of all courseware. 5. Build LMS programs/ curriculums/ assignments. 6. Verify LMS learner data and profiles to ensure appropriate learning is delivered to the target audience(s). 7. Work with IT and support all upgrade, new release, configuration change processes for LMS system enhancements. 8. You will be an integral member of a team responsible for quickly resolving LMS helpdesk tickets, and other LMS related technical queries. 9. You will be critical in maintaining ongoing communication and resolving LMS queries and tickets of our customers. 10. You will be working directly with the ticket requestors and stakeholders from these groups in resolving tickets and queries or working on specific LMS-oriented projects or tasks. 11. Creating and managing trainings, curriculums and certifications on the LMS. 12. Managing the LMS according to established standards. 13. Troubleshooting issues arising out of the LMS from an end-user perspective. 14. Creating and managing user assignment profiles 15. Creating and managing internal communications and notifications 16. Provide learning management system (LMS) training and support to end-users. 17. Manage learner profiles in the LMS database and administer requests, updates, and terminate as needed 18. Research and resolve LMS functionality issues. 19. Must be proficient in understanding the interoperability standards like SCORM, AICC and IMS etc.
Real Customer Success comes from the heart! We’re looking for motivated individuals who can provide exceptional support and troubleshooting for our products, making sure our customers' needs are met and potential concerns are heard and addressed in the best way possible. You'll be working directly with founding team members and understand from them the vision for the product and ensure we’re delivering exceptional support to our customers. A typical persona we’re looking for : - First and foremost, you're the type of person that people want to hang out with and love being around. - You're personable, fun, creative, witty, and you have big personal and professional goals. - You're a people person that has empathy, emotional intelligence, and can carry a conversation while looking for talent and energy. - Your communication skills are amazing and you can make anyone fall in love with you. ANYONE. - You're a creative genius who never stops having new ideas to test out to improve things. Here’s what you’ll be doing - Engage customers, understand their needs, advise them and solve their problems. - Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product. - Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. - Develop top notch content to help expand our company's digital footprint, awareness, subscribers, and leads. - Distribution of the content on various channels including Quora, Reddit, Facebook & Instagram. - Participate & represent the company in various online communities/ offline events. - You'll be researching and writing blog posts around various topics that complement our product. - Update and repurpose older content to maximize SEO value with the help of our team. - Take care of the sales process from prospecting to closing deals and follow ups. Who you are? - High EQ with strong communication skills. - Should be a go getter and ready to take on challenges - You have had some exposure to e-commerce, either as a merchant, as a developer or a customer. - Experience working with customer support. - Create quality, authentic, and relevant content for our audience. - Ability to grasp technical and non- technical concepts quickly. - Able to multitask, prioritize, and manage time efficiently. - Ability to work effectively within team environment. - You want to help and serve our customers . What we offer - - We care about you, therefore you’ll be offered a competitive salary with leave and benefits (these will vary depending on experience and location). - We place an emphasis on personal development, with dedicated time scheduled by our production team for self-directed learning and exploration. - Work from home, coffee shops or the beach. We offer a remote work environment, flexible hours and the chance to learn from our experienced design and development teams. - We’ll support your professional development however you need, whether it’s with equipment, courses, books or conferences - Opportunities to work remotely anywhere in the world for extended periods of time. - Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. - We offer one annual day off per year for employees wanting to do charitable work. - We match any annual charitable donations made by employees up to a limit of ₹5000. How to apply - The most important part of your application is your cover letter, which in one page or less should tell us: - Who you are? - What your level of experience with customer support & content crafting? - Why, specifically, you’d like to work with us at StarApps? - We’d love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handle, Facebook profile, your blogging medium or ANYTHING (The more the better). * Instagram and Facebook profiles are MUST This might change your life. Well, maybe not, but it’ll be worth it. Apply right away!
Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.
Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time