Loading...

{{notif_text}}

Let the best companies discover your talent - Check out Cutshort Discovered

Customer Support Jobs in Pune

Explore top Customer Support Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Data Analyst
Data Analyst

Founded 2016
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
0 - 6 years
Experience icon
Best in industry2 - 3 lacs/annum

We are hiring for : Data Analyst (CDQA) Research Analyst Data & Research Analyst should have minimum 3 months of Experience in B2B! Fixed off (Saturday & Sunday).

Job posted by
apply for job
apply for job
Mehak Anthony picture
Mehak Anthony
Job posted by
Mehak Anthony picture
Mehak Anthony
Apply for job
apply for job

Customer Success Engineer - L2
Customer Success Engineer - L2

Founded 2011
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
2 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

In the Customer Success Engineer role you will work directly with customers, internal sales teams, delivery, and product development teams to help ensure the successful incubation, adoption, and enablement of the MindTickle Platform. You will wear many hats, and your work will have a real impact on the success of MindTickle’s Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success.   This position will involve overnight working hours (Indian Standard Time).    Candidate applying for this job must: Have 2 - 3 yrs of experience in a client-facing (Technical) role.  Strong Written & Communication skills. Ability to empathize with customers. Ability to work independently and plan tasks. Comfortable with one or more of these scripting languages: Shell, Python, PHP. Solid understanding of HTML, CSS, JS, and JSON. Solid understanding of REST APIs. Managing Customer Relationships and Expectations. Able to prioritize projects/tasks based on the SLAs and Client Requirements. Knowledge on the below topics is a plus: SAML protocol used for setting up SSO with third-party platforms such as Salesforce, OKTA. Creating and maintaining technical documentation on Confluence. Understanding the network logs in web browsers.

Job posted by
apply for job
apply for job
Tejal Roy picture
Tejal Roy
Job posted by
Tejal Roy picture
Tejal Roy
Apply for job
apply for job

Customer Success Executive
Customer Success Executive

Founded 2016
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
1 - 5 years
Experience icon
Best in industry3 - 5 lacs/annum

Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible.    We at StarApps make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies.   You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers.   Who are you? You're the type of person that people want to hang out with and love being around. You're personable, fun, creative, witty, and you have big personal and professional goals. You have empathy, emotional intelligence, and you can carry a conversation. Your communication skills are amazing, and you can make ANYONE fall in love with you. You're a creative genius who never stops having new ideas to test out to improve things. You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer. You have experience working with customer support or content writing. You can grasp technical and non-technical concepts quickly. You have a basic understanding of web technologies like JavaScript, HTML, CSS. You can multitask, prioritize, and manage time efficiently. You want to help and serve customers without any compromise.     Here's what you'll be doing: Engage with customers, understand their needs, advise them, and solve their problems. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products. Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding. Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products. Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. Participate & represent the company in various online communities/ offline meetups.   What we offer -  We care about you; therefore, you'll be offered a competitive salary. Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) " You'll have opportunities to go around the world to connect with our partners and to make new partnerships. We'll support your professional development however you need, whether it's with equipment, courses, books or conferences Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. Monthly connectivity allowance to cover your mobile and broadband expenses. We offer one annual day off for charitable work. We match any annual charitable donations made by you up to a limit of ₹5000. Flexible holiday policy to help you plan your vacations better.   How to apply -  The most important part of your application is your cover letter or a recorded video, which should tell us: Who are you?  What your level of experience with customer support & content crafting? Why, specifically, you'd like to work with us at StarApps We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better).   This might change your life. Well, maybe not, but it'll be worth it.   Apply right away!

Job posted by
apply for job
apply for job
Shubham Vats picture
Shubham Vats
Job posted by
Shubham Vats picture
Shubham Vats
Apply for job
apply for job

Customer Support Representative
Customer Support Representative

Founded 1997
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
0 - 3 years
Experience icon
Best in industry1 - 3 lacs/annum

Will be doing International calling. Easy process. Medical KYC Process. Night Shifts. Free Food Free Cab within range. FIXED SATURDAY AND SUNDAY WEEK OFF and the Fixed shift is also available. We are looking for immediate joining.

Job posted by
apply for job
apply for job
Rockey Pandita picture
Rockey Pandita
Job posted by
Rockey Pandita picture
Rockey Pandita
Apply for job
apply for job

Customer Support Associate (night Shift)-Male Candidates
Customer Support Associate (night Shift)-Male Candidates

Founded 2013
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Pune
Experience icon
1 - 3 years
Experience icon
Best in industry3 - 8 lacs/annum

Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time

Job posted by
apply for job
apply for job
sakshi Rahate picture
sakshi Rahate
Job posted by
sakshi Rahate picture
sakshi Rahate
Apply for job
apply for job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No spam.