Customer Support Service

Our client is into Transportation. ( VM1)

Customer Support Service

Multi Recruit

Company

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Customer Support Service

at Our client is into Transportation. ( VM1)

Agency job

via Multi Recruit

1 - 5 yrs

₹3.2L - ₹4.2L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Customer Service

Vendor Management

Customer Support Services

Shipment

Export

Import

Customer Clearance

To act as Primary Point of Contact for transferees
To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
Receive all newly booked initiations.
Contact transferee immediately upon receipt of new initiation.
Reply to e-mails and inquiries within 4 working hours.
Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
Provide regular updates to the Line Manager with regard to the status of service delivery.
Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
Ensure all transferee records in databases are kept updated and complete at all times.
Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
Provide information for reports in a timely manner when requested.
Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
Ensure timely updates of Job Log Sheets for each month.
Ensure timely and accurate invoicing/ billing.
To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

Very good written and spoken English. Knowledge of foreign languages highly desirable.
Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
Good organizational and time management skills.
Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
Willingness to learn new skills to be able to work productively.
Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

To act as Primary Point of Contact for transferees
To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
Receive all newly booked initiations.
Contact transferee immediately upon receipt of new initiation.
Reply to e-mails and inquiries within 4 working hours.
Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
Provide regular updates to the Line Manager with regard to the status of service delivery.
Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
Ensure all transferee records in databases are kept updated and complete at all times.
Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
Provide information for reports in a timely manner when requested.
Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
Ensure timely updates of Job Log Sheets for each month.
Ensure timely and accurate invoicing/ billing.
To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

Very good written and spoken English. Knowledge of foreign languages highly desirable.
Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
Good organizational and time management skills.
Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
Willingness to learn new skills to be able to work productively.
Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

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Software Engineer, Memorres

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P&L

Marketing Strategy

Glowroad - Category Manager( 3-6 years )Position : (Senior) Category ManagerAs a Category Manager, you will focus on delivering a world-class customer experience and exceptional sales and margin growth for the categories that you are responsible for as we rapidly expand and grow our selection from around the world. Job Responsibilities :Category Growth : Driving marketplace growth of the relevant category keeping in mind the consumer and competition. Selection : Responsible for merchandising, assortment planning, option plans pre-season as well as in season to ensure that the Category is well represented Trend Spotting : Should be able to identify broader trends and fill category gaps Cross-Functional Capabilities : Should be able to fruitfully coordinate with marketing, supply chain, cataloging, finance/commercial and other functions of the organization. Supervision and Monitoring of Operations : Should have prior experience or enough knowledge & confidence to mentor / supervise merchandising operations. Inbound planning, Cataloging monitoring & Discount monitoring, etc should be managed. PnL : Owning P&L for the relevant category in alignment with business goals. The Category manager would be responsible for the revenue targets as well as the gross margins. Marketing promotions : Should drive visibility plans, promotion plans and coordinate the same between the internal marketing teams and that of the sellersRequired Qualification :- 3 - 8 yrs of relevant work experience Startup Cultural Fit : willingness to learn, to innovate, to take initiative, to think beyond conventional dogma, the ability to work in a flat organization - He/She should be good at multitasking, critical thinking and comfortable with leading a team. - Extremely strong analytical problem-solving attitude - Proven track record of finding innovative solutions to business problems

Sales Executive

at Profcyma Career Solutions LLP

1 recruiter

Posted by Monika Samrutwar

Pune

0 - 1 yrs

₹1L - ₹2L / yr

Sales

Telesales

Business Development

Dear Candidate, Greetings From Profcyma Career Solutions LLP..!! Who We Are??? Profcyma is a leading skill-building and education consulting firm dedicated in providing excellence in the field of distance education as well as regular education. Our primary focus is to meet the dynamic industry demands of highly educated, well trained and skilled professionals, at all times. Profcyma has a team of young enthusiasts backing it with the expertise of intellectuals and veterans to bridge the demand of well-versed individuals for different industries. We provide the best guidance and special counseling sessions to our students in order to boost future career growth. Looking forward to the next couple of decades, alternative career opportunities are emerging at a fast pace. I am sending you the Job description for Online Sales Executive Job description for Online Sales Executive (Business Development Executive) Designation - Online Sales Executive (Business Development Executive) Qualification - Graduation pursuing (BA, BBA, B-com, BCA or any graduate) / Post-Graduation (MBA) Pursuing in Marketing Stream. Skills required - Good Communication skill + Basic Computer Knowledge, Confidence Job responsibility - Identifying new sales leads ,Pitching products and/or services, Maintaining fruitful relationships with existing customers. Salary - 12 K to 15 K + Incentives (As per Company Norms) Language Known - English, Marathi, Hindi. Location - Bavdhan, Pune (Maharashtra) Interview Date - 11th June to 16th June 2018 Venue -Profcyma Career solutions LLP Laxmi Building, plot no.7, floor no.2,Sagar society, Bavdhan, NDA pashan road, Pune,Land Mark- Bank of Maharashtra 411021 We welcome all the potential aspirants aiming to advance their career and to unleash full potential to achieve immense success & growth. Come, walk on a right path of success with Profcyma – Your door to the future Thanks & Regards, HR Monika Samrutwar 9921996813/7030916468 monika.samrutwar@profcyma.com/hr@profcyma.com Profcyma Career Solutions LLP www.profcyma.com

Dear Candidate, Greetings From Profcyma Career Solutions LLP..!! Who We Are??? Profcyma is a leading skill-building and education consulting firm dedicated in providing excellence in the field of distance education as well as regular education. Our primary focus is to meet the dynamic industry demands of highly educated, well trained and skilled professionals, at all times. Profcyma has a team of young enthusiasts backing it with the expertise of intellectuals and veterans to bridge the demand of well-versed individuals for different industries. We provide the best guidance and special counseling sessions to our students in order to boost future career growth. Looking forward to the next couple of decades, alternative career opportunities are emerging at a fast pace. I am sending you the Job description for Online Sales Executive Job description for Online Sales Executive (Business Development Executive) Designation - Online Sales Executive (Business Development Executive) Qualification - Graduation pursuing (BA, BBA, B-com, BCA or any graduate) / Post-Graduation (MBA) Pursuing in Marketing Stream. Skills required - Good Communication skill + Basic Computer Knowledge, Confidence Job responsibility - Identifying new sales leads ,Pitching products and/or services, Maintaining fruitful relationships with existing customers. Salary - 12 K to 15 K + Incentives (As per Company Norms) Language Known - English, Marathi, Hindi. Location - Bavdhan, Pune (Maharashtra) Interview Date - 11th June to 16th June 2018 Venue -Profcyma Career solutions LLP Laxmi Building, plot no.7, floor no.2,Sagar society, Bavdhan, NDA pashan road, Pune,Land Mark- Bank of Maharashtra 411021 We welcome all the potential aspirants aiming to advance their career and to unleash full potential to achieve immense success & growth. Come, walk on a right path of success with Profcyma – Your door to the future Thanks & Regards, HR Monika Samrutwar 9921996813/7030916468 [email protected]/[email protected] Profcyma Career Solutions LLP www.profcyma.com

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