Cutshort logo
Customer Support Service
Our client is into Transportation. ( VM1)'s logo

Customer Support Service

Agency job
1 - 5 yrs
₹3.2L - ₹4.2L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Customer Service
Vendor Management
Customer Support Services
Shipment
Export
Import
Customer Clearance
  • To act as Primary Point of Contact for transferees
  • To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
  • Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
  • Receive all newly booked initiations.
  • Contact transferee immediately upon receipt of new initiation.
  • Reply to e-mails and inquiries within 4 working hours.
  • Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
  • Provide regular updates to the Line Manager with regard to the status of service delivery.
  • Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
  • Ensure all transferee records in databases are kept updated and complete at all times.
  • Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
  • Provide information for reports in a timely manner when requested.
  • Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
  • Ensure timely updates of Job Log Sheets for each month.
  • Ensure timely and accurate invoicing/ billing.
  • To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

 

DESIRED SKILLS

 

  • Very good written and spoken English. Knowledge of foreign languages highly desirable.
  • Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
  • Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
  • Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
  • Good organizational and time management skills.
  • Good arithmetic and analytical skills

 

ATTITUDES & BEHAVIOURS

  • Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
  • Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
  • Willingness to learn new skills to be able to work productively.
  • Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
  • Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
  • Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
  • Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
  • Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
  • Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
  • Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Our client is into Transportation. ( VM1)

Founded
Type
Size
Stage
About
N/A
Company social profiles
N/A

Similar jobs

New age aesthetic treatments
Mumbai
0 - 4 yrs
₹2L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support

Greetings of the day !


ONLY FEMALE CANDIDATES NEEDED


Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years





ABOUT THE ROLE


Position = CUSTOMER CARE EXECUTIVE


Answering calls

Resolving queries and issues over the phone

Assisting the customer


Read more
Appitsimple infotek Pvt. Ltd.
Kiran Guwalani
Posted by Kiran Guwalani
Ahmedabad
1 - 6 yrs
₹1L - ₹3L / yr
Telesales
Customer Support
Customer Service

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/


Product : SoftwareSuggest : https://www.softwaresuggest.com/


SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.


Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.



Roles & Responsibilities :


-Calling domestic customers who are looking for business-related software in different verticals.


-Gathering their requirements and giving them proper consultation about the software.


-Understanding prospect's requirements and qualifying the leads under correct categories.


-Dialing on all the leads received on categories that are assigned without fail. 


Requirement :


-The candidate should be fluent in the English language.


-Should have at least 1 year of experience in the international or domestic calling process.


-Should have good communication skills.

Read more
Microcode Software LLP
Microcode Software LLP, Plot No.B-07 second floor, Main Road, Patel Garden,infront Metro Pillar No.786, Dwarka Mor, New Delhi- 110059
0 - 1 yrs
₹0.7L - ₹1L / yr
Email Marketing
Customer Service
Customer Support

Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.

Read more
AiSensy
at AiSensy
4 recruiters
kushagra gupta
Posted by kushagra gupta
Gurugram
1 - 3 yrs
₹3L - ₹7L / yr
Customer Success
Customer Support
Customer Retention
Customer Relationship Management (CRM)

About AiSensy

We at AiSensy, are building end-to-end WhatsApp based Marketing, and Engagement Platform for Enterprises & growing SMBs.



Businesses can Broadcast messages, Automate Notifications and Solve for support using AiSensy. AiSensy was launched in 2020 as a product of Triny (Running since 2017) and is growing at 70% MoM.



Why AiSensy?

AiSensy is building for the next wave of WhatsApp Engagement between Businesses and Users. We aim to solve WhatsApp Engagement for Millions of Businesses with their users and are quite onto it! We're looking for energetic and growth oriented individuals who believe in the mission and would love to join the FORCE.



1500+ Paying Customers

100mn+ WhatsApp Messages done between Businesses and Users via AiSensy

Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS & more

High Impact as Businesses drive 25-60% Revenues using AiSensy Platform

Mission-Driven and Growth Stage Startup



What We Want You To Do

Manage a portfolio of Strategic and Enterprise customers.

Develop a full understanding of the AiSensy suite of products, including:

The value proposition and sales messaging

Best practices for deployment and maintenance

Out of the box reports

Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team

Collaborate with the Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished

Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the AiSensy product

Assist the customer with the creation and ongoing adoption of their Roadmap and supporting Use Cases to drive value from AiSensy products

Advocate for the customer’s needs cross-departmentally

Educate customers on new platform and application capabilities

Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed

Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform

Effectively communicate and collaborate with the Account and Customer Success team members to improve customer outcomes

Act as the CS owner for the portfolio of customers assigned, ensuring regular updates, issues, actions and escalations are managed appropriately

Manage the appropriate metrics through tools set forth by company

Work allocation and management of day-to-day work of the team

On-time delivery of service with absolute best quality

Supporting and mentoring of the team

Be first point of escalation for your team members.

Providing necessary support to your reporting manager

Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.

Read more
Exotel
at Exotel
6 recruiters
Vivek Kumar
Posted by Vivek Kumar
Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹5L / yr
Product support
Customer Support
Customer Relationship Management (CRM)

About the Role

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

About us

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.


We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

Why should you join us?

 

  • You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
  • You enjoy resolving customer issues and providing feasible solutions.
  • You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • You consistently thrive for excellence.

 

What will you do?

 

  • You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
  • You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
  • You will explore customer data to identify trends with the objective of issue resolution.
  • You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
  • You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
  • You will be working in different shifts so as to ensure the client issues are addressed on time.

 

What we look for?

 

  • 2-5 years of experience in 24x7 customer support operations.
  • You have experience in B2B Software support and understanding of Saas platforms
  • You have excellent communication skills, ability to identify complex customer problems.
  • You possess a sense of urgency for problem resolution and knows where to go for that resolution.
  • You have the eagerness for learning and staying up-to-date on new product or policy changes.
  • Start-up experience would be a plus.
  • You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
Read more
Workplace Fabric Ltd.
at Workplace Fabric Ltd.
4 recruiters
Roshani Gami
Posted by Roshani Gami
Remote, Mumbai, Navi Mumbai
3 - 7 yrs
₹4L - ₹7L / yr
Tech Support
Technical support
Customer Support
SQL
Access control
+3 more

 

 

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

 

The Role

  • Training clients on products, services, applications, maintenance & analytics dashboard
  • Understand client requirements/issues & presents solutions as necessary
  • To action ticket requests within Service Level Agreement & clearly articulate updates to clients
  • Always looking at ways to improve internal systems and processes
  • Prepare client quotes for additional services or products & issue invoices
  • Review information and act upon findings
  • To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
  • Interpret and manipulate data
  • Prepare documentation to share with clients following site visit
  • Facilitate client meetings, sharing information and training
  • To understand the functionality of all the Freespace products to support client with their needs
  • Carry out any reasonable ad-hoc requests

 

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

 

The Person

  • Positive can-do attitude, good manner with initiative
  • Technical understanding in relation PCs, Networking, Displays, Wireless
  • Customer focused & excellent communication skills are essential
  • Ability to make decisions, compile reports based on data analytics
  • Able to work fast and solve problems under pressure at times of high workload and competing priorities
  • Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
  • Focuses on results and desired outcomes and how best to achieve them
  • Comfortable working with ambiguity & to question to gain full understanding
  • Displays an ongoing commitment to learning and self-improvement
  • A willing and helpful person who thrives on providing support for the team to achieve their goals

 

Qualification/skills

  • Basic knowledge of PCs, Networking, Displays, Wireless
  • Validating analytics data
  • Discretion with confidential client information
  • 3+ years customer service experience within a technical industry
  • To have an interest in the build environment or architecture
  • A Financial background is desirable
  • Proficient in Microsoft Excel & Word is essential
  • Excellent communication skills – presentation, written and verbal
  • Ability to prioritise workload and problem solve
  • Good research skills and attention to detail

 

Read more
EbixCash
Gourang Parmar
Posted by Gourang Parmar
Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Service
Customer Support

Job responsibilities of the candidate include

  • Politely speaking with customers and understanding their queries.
  • Documenting customer queries in system.
  • Responding to customer queries based on SOP.
  • Min 12th passed

 

Read more
Zupee
at Zupee
8 recruiters
Simran Taneja
Posted by Simran Taneja
Gurugram
1 - 4 yrs
₹3L - ₹4L / yr
Customer Support
Customer Service
Communication Skills
Customer Retention

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.


Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!


Department: Customer Experience


Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

  •  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
  • Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
  • Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
  • To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.


What are we looking for?

  • Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
  • Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
  • Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
  • Should have managed - Emails/Calls/Chat/Social Media queries.
  • Ability to multi-task, and must have excellent communication skills.


Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

 

Read more
Meero
at Meero
1 recruiter
Yogitha M
Posted by Yogitha M
Bengaluru (Bangalore)
2 - 6 yrs
₹1.4L - ₹3L / yr
Customer Service
Customer Support
Communication Skills
Content Writing
Inbound Marketing
+2 more

BCS Care EMEA Agent

 

WHAT YOU'LL DO

 

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

 

WHAT YOU'LL NEED

 

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

Read more
ONN Bikes
Pune
1 - 2 yrs
₹1.8L - ₹2.4L / yr
Customer Success
Customer Support
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.

You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.

The Interesting Challenge :

- Creating value through innovation and reinventing service delivery benchmarks.

- Ensuring "Customer first" always in all the situations.

- Ensure that service is fully operational and processes are running smoothly.

What you'll offer us :

- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.

- Advocate and manage user relationships and engagement

What you will need :

- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.

- Exposure/experience with Auto dealerships will be an added advantage

- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships

- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos