- To act as Primary Point of Contact for transferees
- To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
- Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
- Receive all newly booked initiations.
- Contact transferee immediately upon receipt of new initiation.
- Reply to e-mails and inquiries within 4 working hours.
- Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
- Provide regular updates to the Line Manager with regard to the status of service delivery.
- Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
- Ensure all transferee records in databases are kept updated and complete at all times.
- Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
- Provide information for reports in a timely manner when requested.
- Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
- Ensure timely updates of Job Log Sheets for each month.
- Ensure timely and accurate invoicing/ billing.
- To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.
DESIRED SKILLS
- Very good written and spoken English. Knowledge of foreign languages highly desirable.
- Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
- Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
- Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
- Good organizational and time management skills.
- Good arithmetic and analytical skills
ATTITUDES & BEHAVIOURS
- Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
- Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
- Willingness to learn new skills to be able to work productively.
- Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
- Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
- Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
- Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
- Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
- Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
- Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.
Shubham Vishwakarma
Full Stack Developer - Averlon
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LIFE AT FOUNTANE:
- Fountane offers an environment where all members are supported, challenged, recognized & given opportunities to grow to their fullest potential.
- Competitive pay
- Health insurance for spouses, kids, and parents.
- PF/ESI or equivalent
- Individual/team bonuses
- Employee stock ownership plan
- Fun/challenging variety of projects/industries
- Flexible workplace policy - remote/physical
- Flat organization - no micromanagement
- Individual contribution - set your deadlines
- Above all - culture that helps you grow exponentially!
A LITTLE BIT ABOUT THE COMPANY:
Established in 2017, Fountane Inc is a Ventures Lab incubating and investing in new competitive technology businesses from scratch. Thus far, we’ve created half a dozen multi-million valuation companies in the US and a handful of sister ventures for large corporations, including Target, US Ventures, and Imprint Engine.
We’re a team of 120+ strong from around the world that are radically open-minded and believes in excellence, respecting one another, and pushing our boundaries to the furthest it's ever been.
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About Mobileware:
An innovation centric product company, Mobileware thrives on the potential of a fast-paced financial landscape in India. Over the years, we @ Mobileware have made a “Digital” difference to all types of banks viz. PSUs, Cooperative and Urban & Rural banks. To know more about us, you can view our website at http://www.mobilewaretech.com">www.mobilewaretech.com.
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Location: Okhla, Delhi
Summary:
Smart Joules’ product DeJoule is an IoT based Building Energy Management System. It hasthe
potential to save more than 5,000 Crores worth of energy annually by optimizing energy use
in central air conditioning systems, and much more by extending in future to hot water and
steam systems.
Smart Joules is looking for people who have the aptitude, expertise and experience of managing the delivery of projects.
Reporting:
You will report to the Head of Product.
What will you do?
1. Manage the on-time & high-quality execution of multiple, complex and diverse
initiatives/ projects that are designed to improve the product.
2. Focus on & be responsible for getting the initiatives executed on timelines committed
to the stakeholders
3. Own the planning, scoping, tracking, reporting budgeting and on-time delivery of the
initiatives/ projects.
4. Empower the team members of each initiative to successfully deliver it with
a. it being highly functional
b. having high quality
c. adherence to the decided standards of software engineering, coding &
documentation
d. it completing on time
e. it consuming resources under budget.
5. Optimize and push the game in efficiently, quickly and economically executing the
initiatives/ projects.
6. Effectively win the confidence of the stakeholders by giving them the right information
at the right time.
7. Own the effective resolution of any roadblock that might defeat the plan of the
initiative.
8. Proactively seek help and raise flags when and where needed.
What will you get to learn?
You will learn to manage projects across a very diverse development team that includes
embedded systems, networking, backend & frontend engineering, machine learning, platform
Reliability & UiUx.
You will learn to accurately estimate the time it would take to execute any product initiative.
You will learn (and fall in love �) with the energy efficiency industry.
You will work with some of the best developers, product, biz, energy and ops colleagues.
You will be a part of our amazing Joule Culture!
What do we need in you?
Being able to strategically, diligently & resourcefully plan and execute a technical
project.
Have the experience in managing a varied set of stakeholders ranging from product
management, software development, UiUx, co-founders and users.
Have owned and successfully delivered projects on time and under budget for at-least 2
years.
Knows & has hands-on experience in the best processes (Agile, Scrum, Hybrid) & tools
(Jira, Confluence) to manage work.
Must have excellent attention to detail, ability to identify key issues and manage an
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Excellent communication skills.
Organizational abilities, strategic thinking, problem-solving aptitude.
About Smart Joules:
Smart Joules is on a mission to stop climate change by making it easy and profitable for
businesses to eliminate wasted energy consumption. Our JoulePAYS (Pay-As-You-Save) business model offers businesses a 15% guaranteed reduction in energy compared to their
historical bills in return for a fixed share of their savings under a six-year contract. These
savings are delivered by redesigning centralized cooling systems, providing the highest
efficiency equipment, and constantly monitoring and controlling their operations with our
DeJoule technology.
Led by an MIT/Berkeley Alumnus, an award-winning engineer from the Indian Navy, and a
financial wizard, our team of 100+ professionals has a comprehensive set of capabilities
spanning project design, financing, execution, cutting-edge IOT technologies and operations.
We are united by our Core Values and motivated by our performance optimization program
– Joule IGNITE.
In a span of five years, we have saved 25 million kWh-equivalent of energy across the largest
Hospital chains in India – Apollo, Fortis, Max, CARE, Aravind, KIMS and others, spanning
fifteen cities. We have won national and international recognition, including a top prize from
the German Energy Ministry, multiple prizes in Ministry of Power’s National Energy
Conservation Awards and CII’s National Energy Management Awards, and numerous other
prizes and media mentions. In recognition of our innovative zeal, our CEO was selected as a
“Champion of Change” by the Prime Minister’s Office and Niti Aayog.
Our supporters and partners include Echoing Green, Harvard University, TATA Trusts, David
& Lucile Packard Foundation, Yes Bank, TATA Cleantech Capital, World Bank, SIDBI, Tata
Power Delhi Distribution Limited (TPDDL), Kigali Cooling Efficiency Program, BASE, UPES, DIT and other prominent institutions and investors.
We like to work hard and play hard. Inspired by MIT’s motto “Mens et Manus”, we believe in
using our minds and hands to develop and utilize technology for practical applicatio.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon