Customer Support Service

Our client is into Transportation. ( VM1)

Customer Support Service

Multi Recruit

Company

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Customer Support Service

at Our client is into Transportation. ( VM1)

Agency job

via Multi Recruit

1 - 5 yrs

₹3.2L - ₹4.2L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Customer Service

Vendor Management

Customer Support Services

Shipment

Export

Import

Customer Clearance

To act as Primary Point of Contact for transferees
To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
Receive all newly booked initiations.
Contact transferee immediately upon receipt of new initiation.
Reply to e-mails and inquiries within 4 working hours.
Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
Provide regular updates to the Line Manager with regard to the status of service delivery.
Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
Ensure all transferee records in databases are kept updated and complete at all times.
Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
Provide information for reports in a timely manner when requested.
Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
Ensure timely updates of Job Log Sheets for each month.
Ensure timely and accurate invoicing/ billing.
To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

Very good written and spoken English. Knowledge of foreign languages highly desirable.
Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
Good organizational and time management skills.
Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
Willingness to learn new skills to be able to work productively.
Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

To act as Primary Point of Contact for transferees
To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
Receive all newly booked initiations.
Contact transferee immediately upon receipt of new initiation.
Reply to e-mails and inquiries within 4 working hours.
Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
Provide regular updates to the Line Manager with regard to the status of service delivery.
Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
Ensure all transferee records in databases are kept updated and complete at all times.
Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
Provide information for reports in a timely manner when requested.
Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
Ensure timely updates of Job Log Sheets for each month.
Ensure timely and accurate invoicing/ billing.
To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

Very good written and spoken English. Knowledge of foreign languages highly desirable.
Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
Good organizational and time management skills.
Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
Willingness to learn new skills to be able to work productively.
Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

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Discover opportunities for performance improvements

Recommend ways to improve reliability, efficiency and code quality

Focus on continuous delivery and reducing complexity

Carry out code reviews and manage pull requests

Build applications based on micro-services architecture.

Requirements

Overall 1~3 years of experience in Backend development.

B. E/B. Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs,

IIITs or equivalent)

Strong object oriented design skills & knowledge of design patterns

Experience designing & developing distributed systems involving multiple web

services, databases (both SQL and NoSQL), caches, queues, etc. taking into

consideration scalability, availability, fault tolerance, consistency, etc. of the

overall system

Well-aware of and enforces development best practices: Unit Tests, Code Reviews,

Integration Tests, CI/CD, Monitoring, Alerting, etc.

About the Role

The Engineering team in Bangalore, India is building products for the Martial Arts

fans across the world. As part of the engineering team, you would be expected to have

deep technology expertise with a passion for building highly scalable products.

This is a unique opportunity where you can impact the lives of people across 150+

countries!

Responsibilities

Own architecture, design, development, and implementation of different

modules/features of the services

Design, develop, deploy and support web applications.

Discover opportunities for performance improvements

Recommend ways to improve reliability, efficiency and code quality

Focus on continuous delivery and reducing complexity

Carry out code reviews and manage pull requests

Build applications based on micro-services architecture.

Requirements

Overall 1~3 years of experience in Backend development.

B. E/B. Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs,

IIITs or equivalent)

Strong object oriented design skills & knowledge of design patterns

Experience designing & developing distributed systems involving multiple web

services, databases (both SQL and NoSQL), caches, queues, etc. taking into

consideration scalability, availability, fault tolerance, consistency, etc. of the

overall system

Well-aware of and enforces development best practices: Unit Tests, Code Reviews,

Integration Tests, CI/CD, Monitoring, Alerting, etc.

Director Financial Product Management

MNC pune Based company

Agency job

via Bhs Staffing Solutions Pvt Ltd by Bhagyesh Shinde

Pune

8 - 15 yrs

₹70L - ₹90L / yr

JIRA Agile

Salesforce

Product Strategy

Product Management

concfuence

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)

Experience working with partners and 3rd party developers

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

Job Duties

Interact with customers and subject matter experts to understand market needs

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)

Experience working with partners and 3rd party developers

Sr.Java Architect

A Product company working in emerging technologies.

Agency job

via Techhire by Manu M

Hyderabad

11 - 16 yrs

₹25L - ₹35L / yr

Java

Spring

Hibernate (Java)

GIS analysis

Scala

+2 more

1) Excellent verbal and written communication skills as well as interpersonal skills 2) Sound hands on experience in Core Java, Java Servlets, JavaScript, Web Programming Skills, spring, hibernate, springboot 3) Experience in Coding, Designing and architect 4) Good at Design Specifications 5) Capable of leading a Team 6) Expertise in making high-level design 7) Well equipped with software coding standards 8) Knowledge of designing Frameworks 9) Must be able to work independently and complete projects with minimal supervision. 10) Background or knowledge of GIS or Map concepts is a plus 11) Responsible for Project estimation and scheduling process.

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