
- To act as Primary Point of Contact for transferees
- To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
- Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
- Receive all newly booked initiations.
- Contact transferee immediately upon receipt of new initiation.
- Reply to e-mails and inquiries within 4 working hours.
- Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
- Provide regular updates to the Line Manager with regard to the status of service delivery.
- Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
- Ensure all transferee records in databases are kept updated and complete at all times.
- Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
- Provide information for reports in a timely manner when requested.
- Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
- Ensure timely updates of Job Log Sheets for each month.
- Ensure timely and accurate invoicing/ billing.
- To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.
DESIRED SKILLS
- Very good written and spoken English. Knowledge of foreign languages highly desirable.
- Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
- Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
- Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
- Good organizational and time management skills.
- Good arithmetic and analytical skills
ATTITUDES & BEHAVIOURS
- Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
- Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
- Willingness to learn new skills to be able to work productively.
- Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
- Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
- Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
- Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
- Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
- Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
- Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.

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Dear Candidate
Greetings from App Ideas Infotech Pvt Ltd
App Ideas Infotech Pvt Ltd looking for a WordPress Developer. The App Ideas is the leading Web & Mobile App Development Company that can help your business grow with innovative and engaging solutions. We build cutting-edge digital solutions with the quick-engaging user interface and user experience. Over the years we have established ourselves as the leading service provider for mobile app development, web development, Web and graphic design, e-commerce development, IOT development and games development.
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we are allowing work from home for a permanent basis.
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Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others.
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Benefits:
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Flexible job timing
Company Provide necessary training
Great Career enhancement opportunity
Excellent learning opportunities
Paid Leaves, festival leaves
Month End Party, Birthday Parties, Tours, and other cultural events.
If you do not find a suitable profile, you may kindly share this information to your friends who are looking for a change/good opportunity.
With Regards,
Trusha Kachhadiya
HR Executive
App Ideas Infotech Pvt Ltd
Product Support Engineer (L1 Support) – Immediate Requirement.
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Must require
- Good Communication both verbal and written
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- Preferred male applicants only



