Customer Support Executive

We are looking for enthusiastic HR Interns to join our team remotely for a 3-month internship. This role is ideal for students or recent graduates who want to gain hands-on experience in Human Resources, recruitment, onboarding, and employee engagement. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.

Responsibilities

• Assist in the end-to-end recruitment process (job postings, screening, scheduling interviews).
• Support onboarding and offboarding activities.
• Help maintain HR records, databases, and documentation.
• Contribute to HR policies, compliance, and process improvement.
• Assist in planning employee engagement initiatives.
• Coordinate with teams to collect and organize feedback.
• Prepare reports, presentations, and HR-related documents.

Requirements

• Interest in Human Resources, Business Administration, or related fields.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Good organizational and time management abilities.
• Familiarity with MS Office/Google Workspace tools.
• Ability to work independently in a remote environment.

What You’ll Gain

• Exposure to core HR functions including recruitment and employee management.
• Hands-on experience with HR processes and documentation.
• Mentorship from HR professionals.
• Completion Certificate upon successful completion.
• Letter of Recommendation based on performance.

Internship Details

• Duration: 3 months
• Location: Remote (Work from Home)
• Stipend: Unpaid
• Perks: Completion Certificate + Letter of Recommendation

At Egnyte we build and maintain our flagship software: a secure content platform used by companies like Red Bull and Yamaha.

We store, analyze, organize, and secure billions of files and petabytes of data with millions of users. We observe more than 1M API requests per minute on average. To make that possible and to provide the best possible experience, we rely on great engineers. For us, people who own their work from start to finish are integral. Our Engineers are part of the process from design to code, to test, to deployment, and back again for further iterations.  

We have 300+ engineers spread across the US, Poland, and India.

You will be part of the Site Reliability Engineering Team. This role involves the design, scale, performance tuning, monitoring, and administration activities on the various databases (majority on MySQL).

Your day-to-day at Egnyte:

• Build, scale, and administer a large fleet of MySQL servers spread over multiple data centers with a focus on performance, scale, and high availability.
• Monitor and troubleshoot critical performance bottlenecks for MySQL databases before it causes downtime.
• Review and assess the impact of database schema design, topology changes prior to their implementation
• Ensure that databases are secured, maintained, backed up, and highly available.
• Review stress testing results and provide recommendations to development teams
• Automate anomaly detection to surface databases with failures, IOPS, deadlocks, and other failure reasons.
• Automate management tasks, streamline processes, and perform standard administrative functions

About you:

• Understanding of MySQL’s (5.7+) underlying storage engines
• Knowledge of Performance and scalability issues with MySQL
• Strong experience with MySQL HA using Orchestrator/ProxySQL/Consul/Pacemaker
• Experience with configuration management like Puppet/Ansible
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
• Automation experience with ‘Python/Ruby/Perl’ and ‘SQL’ scripting
• Analytical skills necessary to perform troubleshooting of errors and performance issues on a large array of Mysql cluster spread over multiple data centers.

Due to the nature of the role, it would be nice if you have also:

• Experience in other distributed systems like Redis, Elasticsearch, Memcached.
• Experience in managing a large fleet of database servers.
• Knowledge of HA and scalability issues with PostgreSQL

Selected intern's day-to-day responsibilities include:

1. Provide a delightful renting experience to customers

2. Help maximize sales at all opportunities and provides a friendly and welcoming environment

3. Achieve individual/team sales targets

4. Communicate effectively with customers to determine needs

5. Demonstrate ways to increase store productivity

6. Apply sales transaction knowledge to process routine discounts, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations

7. Participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, and floor changeovers

8. Maintain a professional and personal appearance consistent with established guidelines

9. Actively support securing company assets through effective loss prevention in compliance with company policies and procedures

10. Accurately enters customer and product information into company backend tools on a day to day basis

11. Ensure ease of customer shopping experience by maintaining replenishment, quality checks, visual merchandising and hygiene standards

ROLES AND RESPONSIBILITIES 

• Proven working experience in backend app development and experience with Node JS.  
• Build advanced ecommerce backend applications for the multiple client platforms (both React and Android).  
• Understanding of design principles and good architecture patterns.  
• Proper Data Structures and Algorithm knowledge is a must.  

• Graph QL and Apollo Server knowledge.  
• Collaborate with cross-functional teams to define, design, and ship new features. Work with outside data sources and APIs like the one of Unicommerce.  
• Create Unit-test code for robustness, including edge cases, usability, and general reliability.  
• Work on bug fixing and improving application performance.  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.  

• Translate designs and wireframes into high quality code.  
• Have a good understanding of CI/CD tools (any).  
• Robust knowledge of popular databases like MongoDB, Elastic Search, DynamoDB, Redis etc;  
• Knowledge about AWS Services like EC2, Lambda, Kinesis, Redshift, S3 is super plus. 
•  

CANDIDATES MUST HAVE  

• Node JS. 
• Data Structures and Algorithm  
• HTML5 and CSS3 
• Graph QL and Apollo Server  
• MongoDB, Elastic Search, DynamoDB, Redis 

• AWS Services like EC2, Lambda, Kinesis, Redshift, S3  

REQUIREMENTS  

• Bachelor's degree in computer science, information science, or similar.  
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.  
• Knowledge of front-end technologies such as HTML5 and CSS3.  

• Superb interpersonal, communication, and collaboration skills.  
• Exceptional analytical and problem-solving aptitude.  
• Great organisational and time management skills.  
• Availability to resolve urgent web application issues outside of business hours 

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrivals.
• Informs visitors by answering or referring inquiries.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.

Position Summary

DevOps is a Department of Horizontal Digital, within which we have 3 different practices.

1. Cloud Engineering
2. Build and Release
3. Managed Services

This opportunity is for Cloud Engineering role who also have some experience with Infrastructure migrations, this will be a complete hands-on job, with focus on migrating clients workloads to the cloud, reporting to the Solution Architect/Team Lead and along with that you are also expected to work on different projects for building out the Sitecore Infrastructure from scratch.

We are Sitecore Platinum Partner and majority of the Infrastructure work that we are doing is for Sitecore.

Sitecore is a .Net Based Enterprise level Web CMS, which can be deployed on On-Prem, IaaS, PaaS and Containers.

So, most of our DevOps work is currently planning, architecting and deploying infrastructure for Sitecore.
 

Key Responsibilities:

• This role includes ownership of technical, commercial and service elements related to cloud migration and Infrastructure deployments.
• Person who will be selected for this position will ensure high customer satisfaction delivering Infra and migration projects.
• Candidate must expect to work in parallel across multiple projects, along with that candidate must also have a fully flexible approach to working hours.
• Candidate should keep him/herself updated with the rapid technological advancements and developments that are taking place in the industry.
• Along with that candidate should also have a know-how on Infrastructure as a code, Kubernetes, AKS/EKS, Terraform, Azure DevOps, CI/CD Pipelines.

Requirements:

• Bachelor’s degree in computer science or equivalent qualification.
• Total work experience of 6 to 8 Years.
• Total migration experience of 4 to 6 Years.
• Multiple Cloud Background (Azure/AWS/GCP)
• Implementation knowledge of VMs, Vnet,
• Know-how of Cloud Readiness and Assessment
• Good Understanding of 6 R's of Migration.
• Detailed understanding of the cloud offerings
• Ability to Assess and perform discovery independently for any cloud migration.
• Working Exp. on Containers and Kubernetes.
• Good Knowledge of Azure Site Recovery/Azure Migrate/Cloud Endure
• Understanding on vSphere and Hyper-V Virtualization.
• Working experience with Active Directory.
• Working experience with AWS Cloud formation/Terraform templates.
• Working Experience of VPN/Express route/peering/Network Security Groups/Route Table/NAT Gateway, etc.
• Experience of working with CI/CD tools like Octopus, Teamcity, Code Build, Code Deploy, Azure DevOps, GitHub action.
• High Availability and Disaster Recovery Implementations, taking into the consideration of RTO and RPO aspects.
• Candidates with AWS/Azure/GCP Certifications will be preferred.