Customer Support Executive

Key Responsibilities

Project Planning and Coordination

• Attend meetings and assist in determining project documentation requirements.
• Plan project progress by defining sub-goals, milestones, tasks, time, and resource planning.
• Cooperate in setting benchmark figures for project implementation and decision-making.
• Use project scheduling and control tools (e.g., Jira, Trello) to monitor project plans, work hours, and task progress.
• Plan personnel utilization, determine responsibilities, and create a personnel plan.

Project Administration and Documentation

• Provide project administration support and monitor project requirements.
• Create and maintain Minutes of Meetings (MOM) and ensure they are shared with stakeholders.
• Document project progress, including maintaining a project log and project file.
• Maintain a Contract Execution Tracking Log to ensure client requirements are met on time.
• Document problems and resolutions for future reference.

Progress Tracking and Reporting

• Track the progress and quality of work being performed by the team and escalate priority issues as needed.
• Monitor project risks and hazards, taking appropriate measures for avoidance.
• Effectively communicate project updates to clients and the internal team, ensuring clarity and timeliness.
• Track and follow up on pending approvals from clients, especially those related to UX or design decisions.

Team Support and Mentorship

• Manage personnel responsible for project tasks, including holding regular work meetings, motivating staff, and managing conflicts and crises.
• Mentor and ensure the team continually strives for improvement and efficiency gains.
• Understand the functionality of the application being developed and keep the team updated.
• Maintain consistency in icons, fonts, styles, and functionalities across projects.

Technical Involvement

• Analyse user specifications and requirements to convert them into wireframes or actionable tasks.
• Estimate deliverables and ensure they are delivered on time.
• Assist with technical understanding of application functionality, ensuring alignment with client needs.

Sr Software Engineer

Opportunity in this role / Why should you join our client?

- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt

- Work with one of India's leading food tech unicorn company

- ESOPs in the company

Requirements

- Strong coding and problem-solving skills

- 4-6 years of industry experience

- Bachelors and/or master’s degree, preferably in CS, or equivalent experience

- A full-stack generalist with experience in both front-end and back-end technologies

- Experience in Node.

- Experience in JavaScript frameworks like React, NodeJS.

- Ability to write MySQL queries across tables

- Good architecture and system design skills

Roles and responsibilities

Passion for delivering products end-to-end, from ideation to implementation

Good knowledge of data structures and their use cases (Map, List, Tuple, Object, Interface)

Ability to write using node.js to quickly do a PoC.

Good to have knowledge of Reactjs.

Knowledge of encapsulation/inheritance

Basic knowledge of CSS and principle behind it and its use in javascript or jquery

Candidates willing to relocate to Middle East would be preferred

Responsibilities:

• Expertise in back-end programming language JavaScript , TypeScript , NodeJs
• Writing HTML , CSS , and JavaScript
• Working with RDBMS such as Postgres or MySQL
• Experience implementing testing platforms and unit tests Proficiency with Git Appreciation for clean and well-documented code
• Understanding of microservices and distributed systems

Good to haves:

‍Experience working with AWS infrastructure Docker or Kubernetes Message queues such as Kafka CI/ CD tools such as Jenkins

Requirements:

• Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design , development and deployment)
• Hands on experience with programming languages like Node.js , Javascript Familiarity with front-end languages (e.g. HTML , JavaScript and CSS)
• Excellent analytical and time management skills
• BE/Btech degree in Computer Science or relevant field

Required Skills:

Back-End Programming, JavaScript, TypeScript, NodeJs, Testing, Node.js, SAAS Product, IT Services, Profitability, ERP, SaaS, IT Service, Web Applications, B2B, Self-Driven, Writing, HTML, CSS, RDBMS, Postgres, MySQL, Git, Microservices, AWS, Infrastructure, Docker, Message Queues, Kafka, CI/CD, Jenkins

About Gobillion

Gobillion is a YCombinator backed IIM-NIT alumni co-founded social commerce startup headquartered in San Francisco, USA with offices in New Delhi, Bangalore and Guwahati. We are bringing e-commerce 2.0 to the next 400 million online customers across India, through a community and social driven approach. Our co-founding has diversified experience with prestigious organizations including McKinsey & Company, Deloitte US, EY, Adobe and SAP Labs.

Gobillion has been rapidly scaling and is backed by some of the world’s most prestigious investors from US, Europe, SE Asia and India including - YCombinator, Justin Mateen (Founder - Tinder), Pioneer Fund, Soma Capital, Venture Souq, Goodwater Capital, LetsVenture, Vikalp Sahni (Co-Founder- Gobibibo) amongst others.

We have been selected for and globally validated by the world’s leading investors/accelerators including YCombinator, Founder Institute Silicon Valley, NASSCOM 10000 Startups - India and Assam Startup. We have been named as the Top 10 Global startup for YCombinator S21 by Alex Mitchell.

Summary of role: As a Developer, you will be working alongside our product team in the conceptualization, design and development of server side components. You will be doing the following on the job

• Write clean, manageable code and maintain proper documentation
• Create, test and deploy and maintain the applications on production servers
• Continuously discover, analyze, and implement new technologies and frameworks to maximize development efficiency
• Lead team in crafting solutions in different areas and ensure timely delivery
• Ensure secure architecture for Servers

Why Join Us?

• You will have a chance to be a leader and have the responsibility to scale Gobillon across India's most fast growing cities
• The opportunity to join one of India’s fastest growing companies at an early stage - We are giving our early team members to benefit from a strong ESOP pool and be part of our growth journey
• Joining an amazing team of Gobillion rockstars from colleges like IIMs, IITs, NITs etc. and from organizations including McKinsey & Company, Deloitte US, EY, Adobe, SAP Labs, Urban Company, Udaan, Amazon, Delivery, Ninjacart, Accenture etc.
• Wear the Gobillion badge with pride - We are looking for owners with a founder’s mindset - not just employees. If you are passionate about our mission about making e-commerce social for the next 400M customers in India and serve as culture carriers - we are the right place for you!

Key Responsibilities of this Role:

• Experience with DevOps and writing REST APIs & Micro services architecture
• Strong programming expertise in Node js, Nest Js
• Good understanding of Mongo databases and other NoSql Databases and SQL Database
• Solid hold on Data structures and Algorithm
• Good understanding of System Design
• Development expertise in AWS services like Lambda, SQS, SNS
• Good understanding of DevOps and Server security
• Exposure to Cloud Platforms like AWS (preferred), Azure or Google Cloud
• Unix command line experience
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter and learn quickly
• Excellent analytical and problem-solving skills
• Passion for learning and implementing new technologies
• Excellent understanding of software Architectures

Job title: Full Stack Developer

Location : Chandigarh

Software Engineer(Layer 2/Layer 3)

Location : Gurgaon (WFH currently)

Experience/ Skills Required : 5 to 10 years

To be successful in this role you should be well versed with the concepts of networking and comfortable in C programming in a linux environment for embedded software. As we use Linux, experience with this operating system is a mandatory requirement, knowledge and experience on OpenWrt is a bonus.  Working experience with router software development for layer 3 and layer 4 features.

Domain knowledge required: IPv4, TCP/UDP, IPv6, NAT, Firewall (iptables), DHCPv4, DHCPv6, IPv6 prefix delegation, Port forwarding, Source based routing, Policy based routing, L3 QoS, IGMP proxy, IPv6 MLD snooping, DNS, DNS proxy. Knowledge on VoIP is a bonus. 

Management methods: TR069, SNMPv2, CLI.    

Operating system: Linux, OpenWrt  

Programming languages: C(must have), Python 

Working for us means having a healthy interest in Software but most of all, you like to work in a team. You like to take initiative and have the “just do it” approach. Having the right mentality and attitude are more important for us than a degree. Dedication, investigation and responsibility are keywords for us.   Preferred years of experience in industry/technology: 5-10 years.   

Role:

As a Software Engineer you develop new software features and solutions for our fibre connectivity product portfolio. The position offers a wide range of possibilities to work with everything from low-level Linux drivers to high-level applications. You develop for various protocols and HW interfaces, often in complex network scenarios in combination with customer specific requirements. The team is responsible for all SW development for existing and new Home Gateways. This means development of Linux drivers, network functionality, remote Management (TR-069) and VoIP application (sipapp). The development is mainly done in C and in Linux environment, knowledge in Python is an add-on. Products and development are realized in Agile.