Customer Support Executive

Here is the Job Description - 

Location -- Viman Nagar, Pune

Mode - 5 Days Working

Required Tech Skills:

 ● Strong at PySpark, Python

 ● Good understanding of Data Structure 

 ● Good at SQL query/optimization 

 ● Strong fundamentals of OOPs programming 

 ● Good understanding of AWS Cloud, Big Data. 

 ● Data Lake, AWS Glue, Athena, S3, Kinesis, SQL/NoSQL DB  

Job description:

6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.

Proven expertise in Salesforce particularly within the Sales Cloud module.

Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.

Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG. 

You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications. 

A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential. 

Experience with CI/CD tools like Jenkins and version control systems like Git is preferred. 

You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process. 

This role is crucial in fostering a high-performance environment, building HR processes that align with business goals, and championing employee engagement and retention. You will collaborate across departments to enhance employee experience, ensuring alignment with our brand values and mission.

Responsibilities:

Talent Acquisition & Onboarding

• Develop and execute recruitment strategies that attract top talent suited to a fast-paced environment.

• Oversee onboarding programs to ensure seamless integration and alignment with the company culture.

• Partner with hiring managers to fulfill staffing needs and forecast talent requirements.

Performance Management

• Lead the performance management process, setting KPIs aligned with business objectives.

• Drive a continuous feedback culture and conduct regular performance appraisals.

• Implement training and development programs to promote career progression.

Employee Engagement & Retention

• Develop and execute initiatives to maintain high morale and foster a positive workplace.

• Plan and manage employee engagement activities that reflect our brand’s energy and enthusiasm.

• Monitor employee satisfaction and address concerns proactively.

HR Policies & Compliance

• Review, update, and enforce HR policies that support a growth oriented, agile culture.

• Ensure compliance with labor laws and industry standards to mitigate risks.

• Develop strategies to minimize attrition while aligning policies with company values.

Learning & Development

• Identify skills gaps and implement training programs to support employee growth.

• Facilitate coaching, and mentoring programs.

• Promote a learning culture through continuous improvement initiatives.

Requirements:

• Master’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in HR, preferably within a D2C or high-growth environment.

• Strong understanding of HR best practices and labor laws.

• Demonstrated success in talent acquisition, performance management, and employee engagement.

• Excellent interpersonal and communication skills.

• Ability to multitask, prioritize, and thrive in a dynamic environment.

• Proficiency in HR software (e.g., Keka or similar HRMS tools).

We are seeking a dedicated and skilled Qualitative Research Professional with a minimum of 1-3 years of experience in market research. In this role, you will be responsible for assisting in the planning, execution, and analysis of qualitative research studies to provide valuable insights for our organization. If you are passionate about qualitative research and eager to contribute your expertise, we encourage you to apply. 

Note: should be Delhi or Noida Based, it will be on-site job 

Responsibilities: 

• Assist in the design and execution of qualitative research projects, including in-depth interviews, focus groups, and surveys, conducted globally. 
• Contribute to the development and refinement of research protocols, questionnaires, and discussion guides. 
• Participate in respondent recruitment efforts, ensuring diverse and representative samples. 
• Conduct interviews, assist in facilitating focus group discussions, and help with data collection. 
• Support the analysis and interpretation of qualitative data to extract meaningful insights. 
• Collaborate with senior researchers and cross-functional teams to integrate qualitative findings into decision-making processes. 
• Stay informed about industry trends and best practices in qualitative research. 
• Adhere to ethical research standards and data privacy compliance. 

Qualifications: 

• Bachelor's or Master's degree in a relevant field 
• Minimum of 1-3 years of experience in conducting qualitative research within a market research context. 
• Strong interpersonal and communication skills to assist in participant engagement. 
• Effective written and verbal communication skills. 
• Capacity to work effectively both independently and as part of a team. 
• Attention to detail and the ability to think analytically. 
• Understanding of research ethics and data protection regulations. 
• Basic knowledge of qualitative research methods, with a willingness to learn and grow in the field. 

Preferred Qualifications: 

• Previous experience working in a market research setting. 
• Experienced in execution of projects globally in all markets. 
• Covered all segments- B2C, B2B, Healthcare 
• Familiarity with quantitative research methods and survey design. 
• Proficiency in using survey and interview platforms. 
• Familiarity with data collection and transcription tools. 
• Contributions or involvement in previous qualitative research projects. 

This is a full-time on-site position that offers opportunities for professional development and career advancement. If you have a passion for qualitative research and wish to contribute to our organization's success, please apply with your resume detailing your relevant experience and qualifications. 

We are looking for an exceptional Software Developer for our Data Engineering India team who can-

contribute to building a world-class big data engineering stack that will be used to fuel us

Analytics and Machine Learning products. This person will be contributing to the architecture,

operation, and enhancement of:

Our petabyte-scale data platform with a key focus on finding solutions that can support

Analytics and Machine Learning product roadmap. Everyday terabytes of ingested data

need to be processed and made available for querying and insights extraction for

various use cases.

About the Organisation:

- It provides a dynamic, fun workplace filled with passionate individuals. We are at the cutting edge of advertising technology and there is never a dull moment at work.

- We have a truly global footprint, with our headquarters in Singapore and offices in Australia, United States, Germany, United Kingdom, and India.

- You will gain work experience in a global environment. We speak over 20 different languages, from more than 16 different nationalities and over 42% of our staff are multilingual.

Job Description

Position:
Software Developer, Data Engineering team
Location: Pune(Initially 100% Remote due to Covid 19 for coming 1 year)

• Our bespoke Machine Learning pipelines. This will also provide opportunities to

contribute to the prototyping, building, and deployment of Machine Learning models.

You:

• Have at least 4+ years’ Experience.
• Deep technical understanding of Java or Golang.
• Production experience with Python is a big plus, extremely valuable supporting skill for

us.

• Exposure to modern Big Data tech: Cassandra/Scylla, Kafka, Ceph, the Hadoop Stack,

Spark, Flume, Hive, Druid etc… while at the same time understanding that certain

problems may require completely novel solutions.

• Exposure to one or more modern ML tech stacks: Spark ML-Lib, TensorFlow, Keras,

GCP ML Stack, AWS Sagemaker - is a plus.

• Experience includes working in Agile/Lean model
• Experience with supporting and troubleshooting large systems
• Exposure to configuration management tools such as Ansible or Salt
• Exposure to IAAS platforms such as AWS, GCP, Azure…
• Good addition - Experience working with large-scale data
• Good addition - Good to have experience architecting, developing, and operating data

warehouses, big data analytics platforms, and high velocity data pipelines

**** Not looking for a Big Data Developer / Hadoop Developer

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Tools and Technologies:

• Should have strong knowledge and hands-on with SQL, Java, and Selenium
• Good/Fair knowledge of angular framework and Protractor with JavaScript/TypeScript
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of J-meter, Soap UI is a plus

RESPONSIBILITIES:

• Developing app using Flutter for both Android & iOS platforms.
• Writing quality code independently that is simple, reliable, and scalable.
• Evaluating and implementing out-of-the-box ideas for application development.
• Working with the team to manage, optimize, and customize multiple applications.
• Detecting and troubleshooting application issues.

REQUIREMENTS:

• Must have 1+ years of experience in Flutter.Should have worked and successfully deployed apps using Flutter framework.
• Good knowledge of Flutter SDK & Dart programming language.
• Should have worked on mobile platforms like Android or iOS.
• Should have developed & worked with Flutter widgets for iOS & Android with any of the state management solutions like Bloc, Provider, Mobx, etc.
• Mobile app architecture design and optimization. Extreme attention to detail and the ability to match the design as closely as possible.
• Ability to work closely with Product Managers, other development team members.
• Understanding of Functional Reactive Programming is a must.
• Comfortable with Test-Driven Development.

Team Manager – Direct Sales, Toppr.com Location: PAN India https://toppr.breezy.hr/

Toppr is an adaptive after-school learning app for classes 5th to 12th. Our vision is to make learning personalized using technology. We believe each child is unique with distinct learning needs.

We are building Toppr as an adaptive platform that can increase engagement, optimize learning and improve outcomes. We have the widest syllabus coverage in India with over 20 subjects, 20 boards and 50 exams. Over 30 lakh students use the learning app.

Toppr was started in 2013 by IIT Bombay alumni ZishaanHayath and HemanthGoteti and is backed by venture capital firms SAIF, Helion and Eight Roads.

If the future of education interests you, we would love to talk about what you can bring to our team.

We are the face of Toppr for all our students and their parents.

We help them understand how to leverage Toppr platform for their learning We strive to take Toppr to every single household in India; and then the world.

• Provide the team with a vision and objectives; manage key performance indicators.
• Set the monthly, weekly, daily targets for the team and ensure that the team targets are achieved.
• Handling and guiding team of Academic Counselor to achieve monthly sales target.
• Maintain the sales report of the team.
• Motivating & mentoring team to achieve & exceed targets
• Design & develop business models as per the location and market situation.
• Conducting weekly reviews for performance & training.
• Identifying the areas of improvements & KPI’s
• Involve team in calling for negotiation and objection handling as and when required.

• Are dynamic professionals who drive their team to exceed business targets
• Possess sound knowledge and understanding of consumer (students and parents) behavior
• Thrive in a fast paced ambiguous work environment
• Have excellent communication skills in English and the regional language

• MBA or Graduate with at least 5 years B2C sales experience
• Minimum 1 years’ experience of managing a team of 10 – 20 sales executives
• Experience in to Data Analysis; proficient with using Excel