
Job Role: Customer Support Executive
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 1 to 3 years
Salary: As per industry standards
Job Summary:
About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Qualifications
1. Min 1 to 3 years’ experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi tasks.
Why Join CNH?
- Be part of a fast-growing organization that prioritizes employee health and well-being.
- Collaborative and inclusive work culture.
- Opportunities for professional growth and development.

About Connect and Heal
About
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Technical Manager: We are looking for someone who can report to the firm’s chief technology officer, the technical lead is a full-time position that participates in all phases of the project lifecycle and consistently delivers business value to our clients. The technical lead is a leader within our client-facing project delivery team structure and sets best practices, approach and direction for the technical aspects of our practice. The ideal candidate has a passion for the web and higher education and is a champion for Laravel or similar frameworks. And guide our passionate Software Developers to design, develop robust products. Candidates should be open minded to new solutions, forward thinking and strong ability to adapt. As a Lead, you’ll work closely with our engineers to ensure system consistency and improve user experience. Ultimately, you should be able to lead, develop and maintain functional and stable web applications to meet our company’s needs along with managing the team.
Primary Responsibilities
In partnership with the strategist and CTO, co-leads the strategy phase of client projects including discovery, evaluating and recommending technical solution alternatives and howe our product can be the solution to the various potential issues. Devising a cohesive strategy/approach for the project, and writing a top-quality strategy report.
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Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work.
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Participates in pre-project business development activities including writing proposals, developing price estimates, and delivering pitches for new work.
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In partnership with the other technical lead, sets direction for all aspects of our technology practice.
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Leads and advances our growing Laravel practice.
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Responsible for various aspects of ongoing support and maintenance engagements. Partners with project managers and web developers to successfully manage these client relationships
- Understand requirements & plan the architecture for frontend/backend of the application
- Plan out the contracts & APIs for communication of various components.
- Work on integration of any external libraries and tools as per required by the application needs
- Working with modern tools to make the application more robust, efficient and scalable
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Understands each client’s organizational goals and objectives.
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Develops lasting relationships with client personnel that foster client ties.
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Seeks opportunities to increase customer satisfaction and deepen client relationships.
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Delivers training to client personnel of various skill levels and technical capabilities.
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- Excellent knowledge of relational databases such as MySQL and/or NoSql based DB such as MongoDB.
- Experience in JavaScript. Vue JS/React JS is a plus

