Customer Support Executive

at Connect and Heal

Customer Support Executive

Connect and Heal

Company

Home

Customer Support Executive

at Connect and Heal

Posted by HR CNH

1 - 3 yrs

₹2L - ₹3.5L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Job Role: Customer Support Executive

Location: HSR Layout; Bangalore

Employment Type: Permanent & Full time

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary:

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Qualifications

1. Min 1 to 3 years’ experience in a customer support role

2. Can handle voice and non-voice process (chat, email, phone)

3. Excellent interpersonal skills

4. Excellent written and oral communication skills in English and Hindi

5. A quick learner

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

Be part of a fast-growing organization that prioritizes employee health and well-being.
Collaborative and inclusive work culture.
Opportunities for professional growth and development.

Job Role: Customer Support Executive

Location: HSR Layout; Bangalore

Employment Type: Permanent & Full time

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary:

Roles & Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Qualifications

1. Min 1 to 3 years’ experience in a customer support role

2. Can handle voice and non-voice process (chat, email, phone)

3. Excellent interpersonal skills

4. Excellent written and oral communication skills in English and Hindi

5. A quick learner

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

Be part of a fast-growing organization that prioritizes employee health and well-being.
Collaborative and inclusive work culture.
Opportunities for professional growth and development.

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About Connect and Heal

Founded :

2016

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives. It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022. Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care. The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.

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