Customer Support Executive

Experience - 10-20  Yrs

Job Location - CommerZone, Yerwada, Pune

Work Mode - Work from Office

Shifts - General Shift

Work days - 5 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview

3) Managerial Round Face to Face at Pune Office

4) HR Discussion

Job Description 

Job Summary:

The Production/L2 Application Support Manager will be responsible for managing the banking applications that supports our payment gateway systems in a production environment. You will oversee the deployment, monitoring, optimization, and maintenance of all application components. You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.

Key Responsibilities:

• Manage and optimize the application for the payment gateway systems to ensure high availability, reliability, and scalability.
• Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.
• Lead a team of application support engineers and administrators, providing technical guidance and support to ensure applications and infrastructure solutions are implemented efficiently and effectively.
• Collaborate with development, security, and product teams to ensure application support the needs of the business and complies with relevant regulations.
• Monitor application performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.
• Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.
• Drive continuous improvement of processes and tools for efficient production/application management.
• Ensure robust security practices are in place across production systems, including compliance with industry standards
• Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.
• Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.
• Develop and maintain application support documentation, including architecture diagrams, processes, and disaster recovery plans.
• Manage and execute on-call duties, ensuring timely resolution of application-related issues and ensuring proper support coverage.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 8+ years of experience managing L2 application support in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.
• Experience with working L2 production support base on Java programming.
• Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward..
• Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.

This role involves a balanced commitment to teaching, research, mentoring, and institutional service. The Assistant Professor will deliver high-quality instruction to undergraduate and graduate students, conduct innovative research, supervise student projects, and contribute to curriculum development and departmental governance.

Job Description:

Deqode is seeking a skilled .NET Full Stack Developer with expertise in .NET Core, Angular, and C#. The ideal candidate will have hands-on experience with either AWS or Azure cloud platforms. This role involves developing robust, scalable applications and collaborating with cross-functional teams to deliver high-quality software solutions.

Key Responsibilities:

• Develop and maintain web applications using .NET Core, C#, and Angular.
• Design and implement RESTful APIs and integrate with front-end components.
• Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products.
• Deploy and manage applications on cloud platforms (AWS or Azure).
• Write clean, scalable, and efficient code following best practices.
• Participate in code reviews and provide constructive feedback.
• Troubleshoot and debug applications to ensure optimal performance.
• Stay updated with emerging technologies and propose improvements to existing systems.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of professional experience in software development.
• Proficiency in .NET Core, C#, and Angular.
• Experience with cloud services (either AWS or Azure).
• Strong understanding of RESTful API design and implementation.
• Familiarity with version control systems like Git.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with containerization tools like Docker and orchestration platforms like Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Familiarity with Agile/Scrum methodologies.
• Strong communication and interpersonal skills.

What We Offer:

• Competitive salary and performance-based incentives.
• Flexible working hours and remote work options.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment.
• Access to the latest tools and technologies.

Job Title: Sales Manager – Styller

Company: Translense Private Limited

Product: Styller

Location: Remote + Local Field Work (Pune, NCR, Varanasi)

Employment Type: Full-Time

About the Company

Translense Private Limited is a growing technology company focused on building practical and powerful digital solutions for the beauty and wellness industry. Our flagship product, Styller, empowers salons and spas to digitize bookings, increase online visibility, and manage operations efficiently.

Role Overview

We are looking for ambitious and persuasive Sales Managers to join our Styller team. You will be responsible for end-to-end sales — from outreach and demos to client onboarding and activation.

Key Responsibilities

• Reach out to warm and cold leads (provided by marketing or self-generated)
• Conduct product demos and explain the benefits of Styller
• Onboard trial and premium clients effectively
• Maintain follow-up communication until conversion
• Keep detailed reports of your sales activities
• Work closely with the operations team for post-sale support

Required Skills

• Strong communication and interpersonal skills
• Persuasive sales approach and confidence in client conversations
• Familiarity with Google Sheets, WhatsApp, CRM tools
• Self-motivated and performance-driven mindset
• Experience in sales, field sales, or telesales (preferred)

Compensation Structure

• Performance-Based Model
• 
  
• ₹500 per successful trial onboarding
• ₹1,000 per successful premium onboarding
• On achieving 5 sales/month: eligible for ₹5,000 base salary
• Total earning potential: up to ₹30,000/month

Perks & Benefits

• Certificate of Experience and Performance Letter
• Monthly recognition for top performers
• Opportunity for full-time permanent roles based on performance
• Work in a fast-growing startup with real impact

Experience: 5-8 Years

Work Mode: Remote

Job Type: Fulltime

Mandatory Skills: Python,SQL, Snowflake, Airflow, ETL, Data Pipelines, Elastic Search, & AWS.

Role Overview:

We are looking for a talented and passionate Senior Data Engineer to join our growing data team. In this role, you will play a key part in building and scaling our data infrastructure, enabling data-driven decision-making across the organization. You will be responsible for designing, developing, and maintaining efficient and reliable data pipelines for both ELT (Extract, Load, Transform) and ETL (Extract, Transform, Load) processes.

Responsibilities:

• Design, develop, and maintain robust and scalable data pipelines for ELT and ETL processes, ensuring data accuracy, completeness, and timeliness.
• Work with stakeholders to understand data requirements and translate them into efficient data models and pipelines.
• Build and optimize data pipelines using a variety of technologies, including Elastic Search, AWS S3, Snowflake, and NFS.
• Develop and maintain data warehouse schemas and ETL/ELT processes to support business intelligence and analytics needs.
• Implement data quality checks and monitoring to ensure data integrity and identify potential issues.
• Collaborate with data scientists and analysts to ensure data accessibility and usability for various analytical purposes.
• Stay current with industry best practices, CI/CD/DevSecFinOps, Scrum and emerging technologies in data engineering.
• Contribute to the development and enhancement of our data warehouse architecture

Required Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience as a Data Engineer with a strong focus on ELT/ETL processes.
• At least 3+ years of exp in Snowflake data warehousing technologies.
• At least 3+ years of exp in creating and maintaining Airflow ETL pipelines.
• Minimum 3+ years of professional level experience with Python languages for data manipulation and automation.
• Working experience with Elastic Search and its application in data pipelines.
• Proficiency in SQL and experience with data modelling techniques.
• Strong understanding of cloud-based data storage solutions such as AWS S3.
• Experience working with NFS and other file storage systems.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

Hiring fresher's for role of “Customer Delivery Manager” for one of the leading product based company in telecom analytics servicing.

Perks:-

• Exciting opportunity to kick start career in leading telecom analytics solutions with worldwide customers & clients.
• Lucrative compensation at fresher’s level with attractive additional bonus
• Chance to travel as part of the work
• Great platform to learn, earn, deliver & grow in the telecom industry.
• Multiple Vacancies, thus higher chance of selection with on the spot offer.

Work responsibilities expected:

• Learning & understanding about company’s products, Digital and build knowledge that allows optimum deployments.
• Get trained on the standard and cloud deployment methodologies and practices and application of the same in the projects assigned.
• Optimal grievance handling & servicing on client requirements/queries, through best approach.
• Beforehand anticipation of situations, drawbacks and complaints & delivering adequate and timely solutions with premium customer satisfaction.

Desired Profile:

• Bachelor’s Degree in Computer/Telecommunications/E&E Engineering or equivalent with min 65% in final year.
• Strong communication skill. Good listener and really good at articulation of issues/discussion at hand.
• Solid organizational skills including attention to detail, multitasking skills, efficiency, agility.
• Strong understanding of Linux, Scripting, DevOps, SQL is a must. DevOps understanding will be an added plus.