Customer Support Executive

Job Summary

We are seeking a skilled Business Analyst to join our Salesforce Department. The ideal candidate will have a strong understanding of the Salesforce platform, excellent communication skills, and a passion for delivering client-focused solutions. You will work closely with clients, developers, and stakeholders to analyze business requirements, design Salesforce-based solutions, and ensure successful project delivery.

Key Responsibilities

• Gather and document business requirements through client interactions and stakeholder meetings.
• Analyze and translate business needs into functional specifications for Salesforce implementations.
• Design and configure Salesforce solutions, including custom objects, workflows, process builders, and reports.
• Collaborate with developers and technical teams to ensure solutions align with client expectations.
• Conduct user acceptance testing (UAT) and support end-user training on Salesforce functionalities.
• Provide ongoing support for Salesforce applications, troubleshooting issues, and recommending improvements.
• Maintain clear and proactive communication with clients to ensure project milestones are met.
• Stay updated on Salesforce features, updates, and best practices to propose innovative solutions.

Required Qualifications

• 1-3 years of experience as a Business Analyst, preferably in a Salesforce-focused role.
• Strong knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, or Marketing Cloud.
• Active Salesforce Trailhead profile with demonstrated learning progress (please include Trailhead profile link in application).
• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or Business Analyst) are highly desirable.
• Prior experience in client communication or client-facing roles.
• Familiarity with Agile/Scrum methodologies.
• Understanding of Webkul’s product ecosystem or e-commerce platforms is a plus.

Why Join Webkul?

• Opportunity to work on diverse, high-impact Salesforce projects for global clients.
• Collaborative and innovative work culture with a focus on learning and growth.
• Access to continuous learning resources, including Salesforce Trailhead and certification support.
• Competitive salary and benefits package.

Application Process

To apply, please submit your resume and your Salesforce Trailhead profile link. Certified candidates are encouraged to highlight their certifications in the application.

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Experience in Technical writing: 5 - 9 Years

Notice period : 0-30 Days

Location: Jaipur / Jodhpur (Initially Remote) 

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

1.Answering phones and explaining the product and services offered by the company.

2.Resolving queries and issues related to the products and services.

3.Suggesting solutions based on customer's needs and requirements

Roles and

Responsibilities

Seeking AWS Cloud Engineer /Data Warehouse Developer for our Data CoE team to

help us in configure and develop new AWS environments for our Enterprise Data Lake,

migrate the on-premise traditional workloads to cloud. Must have a sound

understanding of BI best practices, relational structures, dimensional data modelling,

structured query language (SQL) skills, data warehouse and reporting techniques.

 Extensive experience in providing AWS Cloud solutions to various business

use cases.

 Creating star schema data models, performing ETLs and validating results with

business representatives

 Supporting implemented BI solutions by: monitoring and tuning queries and

data loads, addressing user questions concerning data integrity, monitoring

performance and communicating functional and technical issues.

Job Description: -

This position is responsible for the successful delivery of business intelligence

information to the entire organization and is experienced in BI development and

implementations, data architecture and data warehousing.

Requisite Qualification

Essential

-

AWS Certified Database Specialty or -

AWS Certified Data Analytics

Preferred

Any other Data Engineer Certification

Requisite Experience

Essential 4 -7 yrs of experience

Preferred 2+ yrs of experience in ETL & data pipelines

Skills Required

Special Skills Required

 AWS: S3, DMS, Redshift, EC2, VPC, Lambda, Delta Lake, CloudWatch etc.

 Bigdata: Databricks, Spark, Glue and Athena

 Expertise in Lake Formation, Python programming, Spark, Shell scripting

 Minimum Bachelor’s degree with 5+ years of experience in designing, building,

and maintaining AWS data components

 3+ years of experience in data component configuration, related roles and

access setup

 Expertise in Python programming

 Knowledge in all aspects of DevOps (source control, continuous integration,

deployments, etc.)

 Comfortable working with DevOps: Jenkins, Bitbucket, CI/CD

 Hands on ETL development experience, preferably using or SSIS

 SQL Server experience required

 Strong analytical skills to solve and model complex business requirements

 Sound understanding of BI Best Practices/Methodologies, relational structures,

dimensional data modelling, structured query language (SQL) skills, data

warehouse and reporting techniques

Preferred Skills

Required

 Experience working in the SCRUM Environment.

 Experience in Administration (Windows/Unix/Network/Database/Hadoop) is a

plus.

 Experience in SQL Server, SSIS, SSAS, SSRS

 Comfortable with creating data models and visualization using Power BI

 Hands on experience in relational and multi-dimensional data modelling,

including multiple source systems from databases and flat files, and the use of

standard data modelling tools

 Ability to collaborate on a team with infrastructure, BI report development and

business analyst resources, and clearly communicate solutions to both

technical and non-technical team members

CITRIOT – Job Description for Tech Lead

Responsibilities:

• Determining project requirements and developing work schedules for the team that will be working in a hybrid environment (remote-in person).
• Delegating tasks and achieving daily, weekly, and monthly goals.
• Liaising with team members and managing time effectively to ensure projects are completed to standard in a time-constrained environment of our startup Citriot.
• Identifying risks and forming contingency plans as soon as possible. Be able to update work schedules and performing troubleshooting as required. Example: coming up with an alternative hardware platform or a software tech stack very quickly if one fails or is unable to deliver results, and ensuring that the team is capable of delivering the results.
• Analyzing existing operations and being a mentor towards the interns. Being empathetic towards the employees and resonating well with their level of knowledge and skills; while at the same time encouraging them to achieve more.
• Keeping up-to-date with industry trends and developments (very important).
• Being transparent with the team about challenges, failures, and successes.
• Writing progress reports and delivering presentations to the relevant stakeholders (not required very often, but an important responsibility).

Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field (preferably CS or ECE). The candidate we’re looking for should have a research mindset and can complete projects in strict “startup-friendly” deadlines.
• Experience with Scrum/agile development methodologies.
• 2-5 years experience as a software engineer, firmware engineer or a hardware engineer in lead positions who is familiar with the following software/tools:
  • Experience & expertise in one or more programming languages: Python, JavaScript and C++
  • Experience programming microcontrollers in Embedded C or MicroPython
  • Experience with two or more of the following prototyping environments: Arduino (boards and IDE), Raspberry Pi (headless setup, GPIO programming), Nvidia Jetson/TX1/TX2 boards with setup
  • Strong conceptual knowledge on networking topologies, communication technologies and interfacing protocols (SPI, I2C, CAN, etc.)
  • Have worked on a PCB design project at least once in their career/university
  • Have experience programming embedded boards from either Microchip or STM32 (let us know if you have experience with any others as well)
• Experience in a similar role would be advantageous.
• Excellent technical, diagnostic, and troubleshooting skills.
• Strong leadership and organizational abilities.
• Willingness to build professional relationships with staff and clients.
• Excellent communication, motivational, and interpersonal skills.

If you are interested in the role, we request you to kindly attach a pdf/word file along with your resume(and/or cover letter) mentioning how well you would fit in our company based on the above points.

• Developing, recording, and maintaining cutting edge web-based PHP applications on portal plus premium service platforms
• Building innovative, state-of-the-art applications and collaborate with the User Experience team
• Ensuring HTML, CSS, and shared JavaScript is valid and consistent across applications
• Preparing and maintaining all applications utilising standard development tools
• Utilising backend data services and contributing to increasing existing data services API
• Leading the entire web application development life cycle right from concept stage to delivery and post-launch support
• Conveying effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Documenting the development process, architecture, and standard components
• Coordinating with co-developers and keeping project manager well informed of the status of development effort and serving as a liaison between development staff and project manager
• Keeping abreast of new trends and best practices in web development