Customer Support Executive

Strong sales, business development and networking profile

Mandatory (Experience): Must have 1+ years of experience in Sales, Business Development in investment Banking, Venture Capital, Private Equity, or related fields

Mandatory (Tech Skills 1): Must have experience engaging with startups or early-stage companies for partnerships or fundraising

Mandatory (Tech Skills 2 ): Must have experience identifying and sourcing startup deal flow or fundraising mandates

Mandatory (Tech Skills 3): Must have basic understanding of startup financing, equity structures, investor types, and fundraising models

Mandatory (Tech Skills 4): Must maintain deal pipeline, BD dashboards, and mandate records

Mandatory (Note): Must have high ownership and target-driven mindset

Preferred

Preferred (Tech Skills): Experience representing the company at events, networking forums, or startup platforms

Preferred (Education): MBA preferred

Job Summary:

We seek aggressive and results-driven folks to identify and pursue new business opportunities. The ideal candidate will have a strong understanding of our industry and be able to build relationships with key decision-makers.

Key Responsibilities:

Identify and pursue new business opportunities through nurturing, networking, and lead generation using an already existing customer base.

Build and maintain relationships with key decision-makers at prospective levels.

Take video counseling sessions with parents and students and close sales by providing the right product.

Meet or exceed weekly and monthly sales targets.

Requirements:

- Prior experience in business development or sales, preferably in Edu-Tech.

- Proven track record of success in identifying and pursuing new business opportunities.

- Strong understanding of our industry and the needs of our clients.

- Excellent communication, negotiation, and relationship-building skills.

- Ability to work in a fast-paced environment and meet deadlines.

This Company is building the platform to drive Wealth Mangement .
They own and operate an online investing platform that distributes mutual funds in India. Its platform allows investors to buy and sell equity, debt, and tax saving mutual funds. It has its headquarters in Bengaluru in India.

Looking for Great Talent for Backend Developer with beloww skills.

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

Job Summary:

We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.

Key Responsibilities:

- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.

- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.

- Provide training to the client's users and ensure that they are comfortable using the software.

- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.

- Create and maintain workflow documentation and ensure that it is up-to-date.

- Facilitate user acceptance testing and sign-off by clients.

Qualifications and Skills:

- Bachelor's degree in Computer Science, Engineering, or a related field.

- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.

- Strong understanding of workflow design and implementation methodologies, tools, and techniques.

- Experience with business process mapping

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Familiarity with SaaS software development and project management methodologies is a plus.

Website : www.kapturecrm.com

LinkedIn : https://www.linkedin.com/company/kapturecrm/

YouTube : https://www.youtube.com/c/KaptureCRM/videos

Responsibilities:

• Obtaining and updating lists of individuals' contact details.
• Calling active and budding clients to encourage the purchase of items.
• Addressing clients' uncertainties, grievances, and suggestions on time.
• Noting important details of each conversation.
• Communicating verbal acceptances of offers to our sale
• Recording all successful and unsuccessful attempts to close sales.
• Attending regular team meetings to clarify progress and performance-related expectations.
• Conducting each of your functions with the utmost respect, regardless of others' dispositions.

Key Skills Required:-

• Good communication and listening skills.
• A polite and friendly manner (being rude never gets you anywhere)
• A positive attitude.
• Outbound call process.

Job Type: Full-time

• Salary: 12,000.00 - 17,000.00 per month

• Education: Minimum 12^th pass

• Experience: 06 month-3 yrs ( Tele callers/Telesales )
• Languages are known: Hindi/English
• Designation: Telesales Executive
• Mobile phone :- Mandatory 
• contact person -  prashant sharma  
• eight eight six four nine zero nine six one four --  send me your resume on my whattsapp 

Requirements:

• Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. 
• Prior work experience in tax software solution or tax advisory companies preferred.
• Ability to effectively service large portfolio of customers
• Excellence in Interpersonal Skills with strong command on spoken and written communication skills
• Ability to thrive in a multi-tasking environment

Roles and Responsibilities:

• Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
•   Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems, to guide support team
• Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
• Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
• Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
• Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
• Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
• Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.