
Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work

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- Requirements:
- · You have 8+ years of professional software engineering experience with a proven track record of shipping high-impact, scalable products.
- · You have architectural-level expertise in a modern programming language (TypeScript/JavaScript, Python, Go, or Java).
- · You have deep experience designing, building, and operating distributed systems in a cloud environment (AWS or GCP).
- · You are proficient in building and consuming web APIs (REST/GraphQL) and designing robust systems for caching (Redis) and asynchronous processing (message queues).
- · You have advanced expertise in designing, optimizing, and scaling SQL/NoSQL databases for high-traffic applications.
- · You are well-versed in CI/CD pipelines, Docker, and infrastructure-as-code (e.g., Terraform).
- · You thrive in ambiguity and can define technical roadmaps from vague business goals.
- · You communicate complex trade-offs clearly to both technical and executive stakeholders.
- · You champion operational excellence and influence how teams build, deploy, and maintain software.
- · Bonus skills: Advanced database optimization, distributed systems design, infrastructure-as-code expertise, or prompt engineering / LLM tooling experience.
- Job Description:
- Architect, own, and deliver complex, multi-quarter projects end-to-end, setting the technical vision for your domain.
- Identify and address architectural gaps, scale critical systems, and drive continuous improvements in performance, reliability, and scalability.
- Collaborate closely with product, design, and business leaders to translate ambiguous business goals into clear technical roadmaps and execution strategies.
- Establish and champion best practices for operational excellence — including monitoring, alerting, on-call preparedness, and incident response.
- Mentor and guide L1/L2 engineers, lead through high-quality design documents and code reviews, and elevate engineering standards across the organization.
- Work hands-on with our complete stack:
- Frontend: React/Next.js + TypeScript
- Backend: Node.js / FastAPI / Go
- Databases: Postgres, Redis (SQL/NoSQL)
- DevOps & CI/CD: Docker, GitHub Actions, AWS/GCP, Terraform, Kubernetes
- Observability & Monitoring: OpenTelemetry, Grafana/Prometheus, Sentry
- AI-native productivity: Cursor for daily development, copilots, and AI codegen tools
- Measure impact through:
- Outcome: Ownership of key product-area outcomes that drive top-level company metrics.
- Quality: Architectural improvements that enhance reliability, reduce defects, and accelerate delivery.
- Speed: Ability to unblock teams and drive progress on complex initiatives efficiently.
- Technical Leadership: Setting direction, defining standards, and influencing the broader engineering organization.
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We're looking for a creative Graphic Designer to join our team. The ideal candidate will have at least 1 year of professional design experience and a strong portfolio demonstrating their skills.
Key Responsibilities:
- Design and produce a wide range of graphic materials, including but not limited to social media visuals, marketing collateral, presentations, website assets, and print materials.
- Work closely with the marketing and content teams to translate ideas into visually engaging designs.
- Manage and prioritize multiple projects simultaneously while meeting deadlines.
- Review and proofread all designs meticulously to ensure error-free work before final delivery.
- Provide basic video editing for short-form content, primarily for platforms like Instagram Reels and other social media channels.
Required Skills & Qualifications:
- Minimum of 1 year of professional experience as a Graphic Designer or in a related creative role.
- Expert-level proficiency in the Adobe Creative Suite, specifically Adobe Illustrator and Adobe Photoshop.
- Excellent verbal and written communication skills with a keen eye for detail.
- Basic knowledge of video editing software and techniques suitable for creating engaging social media Reels (e.g., cropping, trimming, adding text/music).
- A strong portfolio showcasing a variety of design projects.
-Developing Concepts and Ideas
-Oversee the Multimedia Productions
-Aligning Creative Departments and Stakeholders with their ideas.
-Understanding Client needs & Planning accordingly.
-Create and enforce design & branding guidelines.
-Manage Budgets & project resources.
Key Responsibilities:
- Azure Cloud Sales & Solutioning: Lead Microsoft Azure cloud sales efforts across global regions, delivering solutions for applications, databases, and SAP servers based on customer requirements.
- Customer Engagement: Act as a trusted advisor for customers, leading them through their cloud transformation by understanding their requirements and recommending suitable cloud solutions.
- Lead Generation & Cost Optimization: Generate leads independently, provide cost-optimized Azure solutions, and continuously work to maximize value for clients.
- Sales Certifications: Hold basic Microsoft sales certifications (Foundation & Business Professional).
- Project Management: Oversee and manage Azure cloud projects, including setting up timelines, guiding technical teams, and communicating progress to customers. Ensure the successful completion of project objectives.
- Cloud Infrastructure Expertise: Maintain a deep understanding of Azure cloud infrastructure and services, including migrations, disaster recovery (DR), and cloud budgeting.
- Billing Management: Manage Azure billing processes, including subscription-based invoicing, purchase orders, renewals, license billing, and tracking expiration dates.
- Microsoft License Sales: Expert in selling Microsoft licenses such as SQL, Windows, and Office 365.
- Client Collaboration: Schedule meetings with internal teams and clients to align on project requirements and ensure effective communication.
- Customer Management: Track leads, follow up on calls, and ensure customer satisfaction by resolving issues and optimizing cloud resources. Provide regular updates on Microsoft technologies and programs.
- Field Sales: Participate in presales meetings and client visits to gather insights and propose cloud solutions.
- Internal Collaboration: Work closely with various internal departments to achieve project results and meet client expectations.
Qualifications:
- 1-3+ years of experience selling or consulting with corporate/public sector/ enterprise customers on Microsoft Azure cloud.
- Proficient in Azure cost optimization, cloud infrastructure, and sales of cloud solutions to end customers.
- Experience in generating leads and tracking sales progress.
- Project management experience with strong organizational skills.
- Ability to work collaboratively with internal teams and customers.
- Strong communication and problem-solving skills.
- SHIFT: DAY SHIFT
- WORKING DAYS: MON-SAT
- LOCATION: HYDERABAD
- WORK MODEL: WORK FROM THE OFFICE
REQUIRED QUALIFICATIONS:
- A degree in Computer Science or equivalent - Graduation
BENEFITS FROM THE COMPANY:
- High chance of Career Growth.
- Flexible working hours and the best infrastructure.
- Passionate Team Members surround you.
Zerozilla Infotech Pvt Ltd is a team of highly creative professionals creating seamless
web solutions ranging from web designing and development, mobile application,
custom software development, and digital marketing services for businesses.
We work with B2B, B2C companies, government bodies, institution-led and independent start-ups to generate value and give them a competitive edge.
We are experts with over Six years of experience in providing comprehensive and
unified solutions to your business challenges. With over 120 active clients and 150
projects to our credit, we continue creating innovative solutions to drive business
growth. Our working process involves four crucial steps- research, brainstorming
ideas, optimization, and achieving the target.
We deliver cutting-edge technology-driven solutions for your business including
ROI-driven marketing campaigns, online branding, and communications,
customized mobile application development, and more which are designed bearing
in mind your business requirement.
Job Description: Node JS Developer ( JD 102)
No of Position : 45
• Programming in Node.js
• Experience with server-side templating languages
• Experience with Express.js, Loopback, Sails JS, Meteor.js or other
frameworks.
• Experience consuming and building robust, SOAP and REST ful APIs
• Experience with Relational Databases like Mongo DB, MySQL
• Solid understanding and extensive experience with version controltools like
Git, SVN or Mercurial
• Exceptional problem solving and ability to work independently
• Exceptional learning skills
• Understanding of Agile methodologies
• Knowledge of writing efficient codes.
• Understanding front-end applications.
• Working with authorization and authentication of the user.
• Having error-handling skills.
• Creating database schemes and many more.
• Using third party with services with developed system.
Basic Requirement
• A Bachelor’s Degree in computer Science, Computer Engineering, Electrical
Engineering or equivalent.
• Minimum of 2+ years’ Experience in Software Development Organisation
required.
• Strong Communication skill and problem solving skill
• Ability to take ownership of work stream, operate without close supervision
and work across the organisation
• Self-discipline in order to finish work on a timely basis.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Writing reusable, testable, and efficient code.
- Design and implementation of low-latency, high-availability, and performant applications.
- Follow emerging technologies
- Test and develop software for client applications
- Proficiency in JavaScript
- Strong knowledge of JavaScript technologies such as Node.JS, React.JS, Express.JS, etc.
- Experience in a wide variety of databases such as MySQL, MongoDB, etc.
- Understand Architectural Requirements and ensure effective design and development.
- Enable absorption of latest technologies in the product line.
- Good analytical & Communication skills.

Requirements:
- BS/MS in Computer Science or equivalent from a premier institute.
- 10+ years of strong design/development experience in building massively large scale distributed internet systems and products.
- 6+ years' experience leading engineering teams (including a combination of experience hiring, mentoring, managing performance, and providing technical leadership and design guidance).
- Excellent computer fundamentals and problem solving skills
- Excellent data structures & algorithms skills.
- Experience and knowledge of open source software, frameworks and broader cutting edge technologies around server side development in Java and Big Data.
- Superior organization, communication, interpersonal and leadership skills.
- Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fast growing and start-up workplace.
- Must be a self-starter who can work well with minimal guidance and in fluid environment.
- Provide good attention to details.
- Must be excited by challenges surrounding the development of massively scalable & distributed system.
- Agility and ability to adapt quickly to changing requirements and scope and priorities.
Full-stack developer - Remote position
Are you...
- Interested in working at a successful, well-funded start-up where every team member can make a huge contribution?
- Keen to make software that people will use every single day to make their lives easier?
- Excited to work on greenfield projects with responsibility and independence?
- Ready to develop and use your skills across our frontend, backend and mobile offerings?
- Meticulous about quality, and gifted with a strong desire to write beautiful code?
About the company
KeyNest solves the key exchange problem for Airbnb users. Our worldwide network of over 4,000 shops store keys so that Airbnb guests / cleaners / contractors can pick them up whenever is convenient for them. As a global partner of Airbnb we’ve checked-in over 2 million guests.
Why we need you
As the entire Airbnb ecosystem increasingly relies on KeyNest, our customers expect us to integrate additional features without reducing the ease of use that our customers love. This is why we continue to invest in beautiful, intuitive user interfaces that integrate with every tool and are used by our customers, their guests and staff, as well as our own staff.
Our product team is lead by one of the founders and complete with a director of engineering, product manager, UX designer, one mobile developer and one senior full-stack developer who will be mentoring you. We want to work with a developer who cares about the way their code impacts the people who use it.
With a genuine passion for high quality work, attention to detail and readiness to own your own projects, you will be looking for a new and exciting challenge which allows you to use your experience to drive change and maintain the high standards of our organisation.
Our Tech Stack
- C# MVC modern tech stack
- Front end web in TypeScript & Angular or Node & React
- Test Driven Development (TDD) and follow SOLID design principles.
- EF 6.0
- SQL Server 2017
- Agile experience (Scrum, Kanban)
- TFS
- Cloud hosted in Azure with micro-services architecture
Your qualities
- 2-4 years experience in C#
- Front-end web experience in Angular
- Track record of building great products
- Excited about understanding the real problems working people come up against and fixing them with technology
- You’ll love the idea of being a big part of a small team: if you come up with a great idea, you can take it all the way to production
- Motivation and ambition to succeed in a fast-paced environment
- Not afraid to take on responsibilities
What we offer
- Crucial role in a funded, dynamic & fast-growing start-up shaking up the sharing economy
- Competitive salary based on relevant experience
- Flexible working for our most committed staff
- Unparalleled opportunities to develop your career as the company develops rapidly
If you want to join the KeyNest team, please get in touch – we look forward to meeting you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are looking to hire a Full-stack web developer who will be responsible for the creation and enhancement of web applications according to the company's specifications. As the role takes into consideration user experience and function, a certain level of both functional domain experience and computer programming is necessary.
To be successful in this position, you will be required to demonstrate a detailed knowledge of the industry's best practices in software development, development expertise in back-end technologies, and must have a professional track record of effective technical management, information analysis, and experience in latest web technologies.
You should have in-depth knowledge of object-oriented PHP programming, an understanding of MVC designs, and working knowledge of front-end technologies including HTML 5, JavaScript, and CSS3.
Responsibilities
2. Code, design, and manage the layout of web applications and suggest enhancements using standard HTML/CSS practices.
3. Work closely with other web designers and programmers to produce web applications.
4. Write back-end code and build efficient PHP modules.
5. Develop back-end portals with an optimized database.
6. Technically design complex backend applications.
7. Troubleshoot application and code issues.
8. Integrate data storage solutions.
9. Respond to integration requests from front-end developers.
10. Finalize back-end features and test web applications.
11. Update and alter application features to enhance performance.
12. Integrate with 3rd party application APIs and plugins.
13.Guide team members for design and implementation of tasks
14. Coordinate end-to-end implementation.
Requirements-
- 1 to 3 years of professional experience working with PHP, web frameworks including Laravel, CodeIgniter- Preferred.
- 1 to 3 years of professional software development experience-Preferred
- Meaningful experience working on large, complex system integrations
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to manage projects.
- Good problem-solving skills
- Ability to take extreme ownership over your and teams work
- You will be having an impact on our 1.7M users every day.
- You will be rolling out experiments and working closely with our product managers and design team to validate and build new features.
- Monitoring apps and fixing bugs for improving performance.
- Refactoring/Rewriting obsolete code to align with the new architecture.
- Design, build and maintain high performance, reusable, and reliable Kotlin code.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency Experience: 1- 5 yrs in android development
Expertise:
- Kotlin
- Live Data and other Android Jetpack components
- DI (Dagger/Hilt)
- Design patterns MVVM, MVI
- Multithreading (Coroutines)
- Offline Storage
- Remote data interaction via REST and JSON
Hands-on experience:
- Git
- CI/CD
- Third-party analytics like Amplitude, Clevertap, etc..
- Common third-party libraries and APIs like (Glide, retrofit...)
- Firebase products (FireStore/ RealTimeDB/ FCM..)
- Writing custom views
- Text-based UIs like notes, reader, etc..
- Publishing/Updating apps on Google Play and other stores (Huawei/Xiaomi...)
Good to have:
- Basic understanding of clean architecture.
- Simple data structure and algorithm understanding.
- Basic understanding of AWS services and products
- Strong design intuition and user empathy.
- Should be aware of future technologies in the Android ecosystem.
- You should be quick in understanding the hypothesis, and build the experiment and make it available to a user
- We prefer people who are highly experimental and willing to take risks.
- Experience in training or mentoring team members.
Do not apply if you are not:
- Ownership driven
- Curious in general
- Self-motivated
- Use to work in a chaotic environment
- Highly proactive
- Hate drinking and smoking will have a hard time here











