Customer Success Lead

Experience: 7+ Years Qualification: Graduate / Postgraduate or relevant qualification Location: Should be based out of Mumbai What You’ll Be Doing • Own the full sales cycle—prospect, pitch, close, and grow SME and enterprise accounts. • Hit (and aim to crush!) your quarterly and annual revenue targets. • Be a trusted advisor to prospects, offering smart, solution-driven conversations—not just sales pitches. • Lead impactful demos and presentations that get people genuinely excited about what we do. • Keep your pipeline fresh and your follow-ups tighter than your Spotify playlists. • Use data and insights to track opportunities, forecast sales, and stay ahead of the curve. • Build and manage a solid list of leads from marketing, outreach, and your own hustle. • Team up with Marketing and Channel partners to launch creative campaigns and drive awareness. • Ensure a smooth handoff to our Customer Success crew so every client gets the VIP treatment from day one. • Be a key voice in our growing sales team—bringing energy, curiosity, and a knack for spotting opportunities others miss. What You Bring to the Table • 7+ years of experience selling SaaS, ERP, or subscription-based products across a diverse customer base—you're no stranger to complex tech sales. • A strong background in account management —you know how to build relationships and keep things on track. • A proven closer—your track record with mid-size and large enterprise deals speaks for itself. • Quick on your feet—you're great at handling objections and can break down complex solutions in a way that just clicks. • Stellar time management—you juggle multiple deals without dropping the ball. • A natural relationship builder—you create new opportunities through meaningful conversations and trust. • Consistent performer—you hit or exceed your targets month after month. • Thrive under pressure—you’re energized by tight deadlines and fast-moving teams. • Comfortable navigating CRMs (we use HubSpot) and using data to drive your sales game

Description of Role

• We are looking for an enthusiastic analytically minded data driven BI Consultant/Developer role in Mumbai based Data & Analytics team
• The Business Intelligence consultant/developer is a member of the analytics team whose focus is to provide hands-on consulting and
• · Understand and document the reporting business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
• · Work closely with BI product manager & lead dashboard design and information presentation ideation meetings with business stakeholders. 
• Works extensively in Tableau Desktop, MS Power BI designing and building highly customized dashboards to provide stunning visual anal build assets like datasets, reports and dashboards using tools like Tableau, Powerbi & dataiku for internal customers within investment (Performance, Marketing, Sales etc.)

Key responsibilities

• · Builds Tableau/Power BI Data Models utilizing best practices, ensures data accuracy and ability to blend with other certified data sources.
• · Understand Analytics & Business Intelligence framework and partner with Analytics Technology & Enterprise reporting Technology team to build & deploy reports and dashboards.
• · Evaluate data sources and technology options, recommend appropriate solutions.
• · Build and maintain a reporting data dictionary and data lineage.
• · Perform data analysis, data mapping, and develop ad hoc queries.
• · Write SQL queries, stored procedures, and scripts, ETL jobs.
• · Perform QA testing of developed deliverables and assist with User Acceptance Testing
• · Manage the prioritization, logging and tracking of user related issues, defects, enhancements, and work requests.

Experience and Skills

• · Analytic and data driven mindset with a finesse to build dashboards that tell a story.
• · Strong communication skills, interacting effectively with quantitative colleagues as well as less technical audiences.       
• · Minimum of 5 years of proven experience creating Dashboards, Reports and Visualizations with interactive capabilities.
• · Minimum of 5 years’ experience in business/data analysis and data preparation
• · Minimum 2 years of experience in working with big data & building data apps using Python.
• · Broad industry knowledge of investment management a plus
• · Excellent verbal and writing skills in English.
• · Excellent time management and ability to work under pressure to meet tight deadlines.
• · Maintain a strong commitment to quality. 

We are looking for a talented full-stack software engineer to join our small and extremely talented product team. We love to build amazing products fast and with a high standard of code and UX, always on the cutting edge of new technologies.

Tasks

• Design and build features end-to-end. You'll be working on the frontend, backend, and anything in-between, whatever it takes to solve problems and delight users.
• Build beautiful and usable UIs with our modern toolset of React (NextJS, ES11, TypeScript) and TailwindCSS.
• Continue developing our distributed backend using Node (NestJS + TypeScript) and Rust. Technologies also include PostgreSQL, Redis, and RabbitMQ.
• Stitch many different services and APIs together, even if you have not worked with them before.
• Build solutions that take scaling and growth into consideration while balancing the time to launch.
• Engineer solutions to solve existing tech debt and write maintainable, sound and safe code.

Requirements

• 3+ years of experience as a Software Engineer, working with Typescript, React and serious interest or even better experience with Rust. However, we care much more about your general engineering skill than your knowledge of a particular language or framework.
• The ability to put yourself in the users' shoes and craft intuitive, high-quality web UI experiences
• A high bar for code quality and robustness for long-term expansion and use
• High personal initiative to learn, improve, and excel
• A Can-Do, entrepreneurial mentality with enjoyment for being a generalist
• DevOps: Experience with CI/CD pipelines, Docker, Kubernetes, and other DevOps tools.
• Experience with distributed systems, scaling applications, and/or microservices.
• Fluent in English (German is a plus)

Plus:

• Hands-on experience with the Rust
• Experience with functional programming
• Previously worked in an early-stage startup and experienced scaling of engineering teams

Do you want to build the next BYJU'S but better? As a Senior Software Engineer at an exponential-growth startup (+30% month-over-month) you will be responsible for architecting, building, and implementing end-to-end features throughout the stack that will impact millions of students around the world across hundreds of career paths. This role is perfect for a highly-skilled engineer who wants to explore new technologies, push their skills to the limit, have creative freedom, and feel like they have significant ownership of major features that change lives around the world.

• 4+ years experience as a backend or full-stack engineer
• Expert in Node.js and serverless technologies (e.g. AWS Lambda)
• Expert in NoSQL databases (e.g. DynamoDB, Neptune)
• Expert in GraphQL APIs
• Excellent communication and interpersonal skills
• Passionate about education

• AI/ML for predictive study algorithms
• Innovative content authoring: Quantum Questions
• Hybrid DB architecture (Graph + DynamoDB)
• New interactive learning types
• Gamification, leaderboards, and achievements
• Offline mode for mobile and desktop apps
• Real-time user collaboration
• Data visualizations and insights
• NLP assistant for content authoring and imports
• And much, much, much more!

• API: Node.js, Lambda, GraphQL, AppSync
• DBs: DynamoDB, Neptune, S3
• Frontend: React.js, React native, Next.js

• Jira, Confluence, Slack, Drive, Bitrise, Sentry, GitHub, Zoom

JOB SKILLS & QUALIFICATIONS

WHAT YOU'LL DO

• Design model serving solutions and develop machine learning-based applications. services, and APIs so as to productionise machine learning models.
• Set and maintain engineering standards while to grow and go far.
• Partner with the Data Scientists (those who actually build, train and evaluate ML models) to provide an end-to-end solution for machine learning-based projects.
• Foster the technological evolution of services and improve their end-to-end quality attributes.
• Be committed to Continuous Integration and Continuous Deployment.

 Preferred Skills

• Familiarity with the engineering aspects of some of popular machine learning practices, libraries, and platforms (e.g. MLflow, Kubeflow, Mleap, Michelangelo, Feast, HopsWorks, MetaFlow, Zipline, Databricks, Spark, MLlib, PyTorch, TensorFlow, and Scikit-learn among others).
• Comfortable dealing with trade-offs project delivery and quality, especially those involving latency, throughput, and http://transactions.proven/">transactions.
• Experience Continuous Integration & Continuous Deployment processes and platforms, software design patterns and APIs.
• A person that enjoys staying on top of all the best practices and tools of modern software engineering, while being a advocate of code quality and continuous improvement.
• Someone interested in large-scale systems and passionate about solving complex problems while being open and comfortable with changes in the tech stack the teams use.

• Execute social media design projects, while working closely with the content team.
• Design original pieces, including illustrations and infographics in line with trends in social media.
• Refine images, fonts, and layouts using graphic design software
• Apply typography techniques
• Video editing, reels edits and other related works like captioning videos
• Maintain brand consistency throughout all our marketing projects
• Liaise with marketing and design teams to ensure deadlines are met
• Keep track of new content and tools across social media platforms, analysing what's working and what's not.

• Paint by hand and use drawing applications to design original graphics

• Work experience as a Designer intern, Graphic Designer, or similar role if any
• Portfolio of completed design projects
• Hands-on experiences with image editing software, like Photoshop and Adobe Illustrator
• Proficient in design software (e.g. InDesign, Figma and Balsamiq)
• Strong aesthetic knowledge with the ability to combine various colors, fonts, and layouts
• Attention to visual details
• Ability to meet deadlines and collaborate with a team
• BSc degree in Design, Visual Arts or relevant field if any.

Business Development Associate

About Company - Creta Class is an educational product from Singapore, designed and 

developed for kids ages 3-8, which helps to develop their love for learning and cultivate 

their thinking ability, all while bringing them life-long benefits. 

Our professional teaching and research centre is led by graduates holding master’s and 

doctoral degrees from Ivy League Schools and other nations most prestigious 

universities. Scientifically and systematically staged lessons aligned with the Common 

Core State Standards (CCSS). 

A program backed by award-winning AI technology, developed by a top-notch AI 

laboratory. With Creta Approach, the immersive, interactive and fun-filled AI math 

courses motivating children’s intrinsic passion for learning. 

Position: Business Development Associate

Working Days: Monday to Saturday (6 days) 

Timing: 12 PM to 9 PM 

Salary: (4 to 6) LPA [4 Lakhs Fixed + 2 Lakhs Variable] 

Education: Graduation Mandatory 

Experience: 0-2 years, In Edtech Sales experience (Mandatory) 

Work Location: Bangalore (WFO) 

Languages: English and Hindi Must

Job description – A highly suitable individual for this position would possess 

experience in consultative selling or a deep passion for developing a career in sales. It 

is essential that you have the ability to effectively handle interactions with both parents 

and children within the age range of 3-8 years. Your role would involve nurturing these 

relationships over time and fostering a genuine desire for our products. It is important 

that you are comfortable in managing these relationships and have the capability to build 

rapport and trust with parents and children alike, instilling in them the motivation to 

purchase our offerings. 

Creta Class, No.293/154/172, Outer Ring Road,

 Kadubeesanahalli, Bengaluru, Karnataka 560103

What will you be doing?

• In this role, you will primarily serve as a mentor and guide for the customers, offering 

them support and assistance throughout their experience. This involves providing them 

with valuable insights, advice, and recommendations to help them make informed 

decisions.

• Additionally, you will be responsible for counselling parents, understanding their 

concerns, and addressing any questions or issues they may have. By offering your 

expertise and understanding, you will help parents navigate through the process and 

ensure their peace of mind.

• To ensure the success of the organization, meeting the required targets will be an 

important aspect of your responsibilities. This entails actively working towards specific 

goals and objectives set by the company.

• By effectively managing your time and resources, you will contribute to the overall 

growth and achievement of these targets. Furthermore, it will be essential for you to 

maintain a detailed database of all the interactions you have with leads on the Customer 

Relationship Management (CRM) system. This includes logging important information 

about each interaction, such as the nature of the conversation, key points discussed, and 

any follow-up actions required. By keeping a comprehensive record, you will help 

ensure effective communication and continuity of information within the organization. 

• Overall, as part of your role, you will serve as a mentor, guide, and counselor to 

customers and parents, meet designated targets, and maintain a meticulous CRM 

database of all interactions with leads.

What are we looking for?

• Individuals who possess excellent proficiency in both English and Hindi, along with 

the ability to communicate in other languages, will have an additional edge.

• Diligent individuals with a strong commitment and unwavering determination. 

Having prior experience in Edtech sales would be beneficial.

• Individuals who adopt a systematic approach to constructing sales funnels and 

successfully converting.

• Ability to clearly articulate and demonstrate the value proposition. 
• Provides technical support, configuration, and administration of Citrix environment 
• Develops processes, procedures, and technical documentation for management of Citrix environment 
• System and application health monitoring and reporting 
• Consulting with application owners to install and tune their applications 
• Provides technical support, configuration, and administration of Windows Server as required 
• Assists with architectural design to improve reliability, performance, and efficiencies 
• Responds to situations where standard procedures have failed in isolating or fixing problem. 
• Provide support for a 24 x 7 operation, when required 
• Establishes strong working relationships with key staff members in departments. 
• Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities 
• Strong ability to communicate effectively and multi-task with minimal supervision 
• Current certifications with Cisco, Citrix & Microsoft required 
• Strong understanding of TCP/IP and OSI model 
• Experience in Citrix XenApp, XenDesktop and XenServer technologies. 
• 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience. 
• A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures. 

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

Requirements:

• We are looking for young Dynamic who got a Flair for Marketing and Bidding.
• Good in communication skills and good emailing etiquette.
• Extensive experience in Cold Calling and Lead generation for International Markets such as US / UK / Europe.
• Should have an experience to bring IT services Projects.
• Excellent interpersonal, communication and presentation skills.
• Exceptionally skilled at forging long-term relationships.
• Ability to develop good relationships with current and potential clients.
• Excellent leadership and communication skills.
• Experience in project management and/or sales.
• Knowledge of productivity tools and software.
• High attention to detail and a focus on fact-based decision making.