
Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work

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Technical Project Manager JD
Client communication for requirement gathering and during project development
Good on wireframing and project scoping
Handling team of developer and coordinating with team and client
Help in pre-sales for making some initial documentation
Vast experience in development using technology such as PHP, Node, Django, React, Angular etc.
Good experience as team lead.
Great english communication and fluent communication experience
Technically strong, strong in Analytical Skills, Strong problem-solving capabilities
Server Knowledge and strong in GIT, GITLAB, SVN Knowledge
Sprint planning and scrum management
Experience making documentation like technical documents of project
Helping developers came out of terms
Strong R & D Skills, scrum
Strong database knowledge of MYSQL, PostgreSql, MongoDB
Strong Expertise making scalable applications
Knowledge of different software architecture and where to use which architecture etc. also design patterns.
· Minimum of 1 to 3 years experience in sales, business development or similar role.
· Ability to learn the product to be sold/ value proposition of the software.
· Responsible for IT sales(software) for B2B.
· Generate leads through various marketing activities such as cold calling, references, e-mail marketing and various online sources.
· Client meetings with Negotiation closure & sales management.
· The candidate must have good communication skills and convincing skills.
· Manage all communication with clients over mail & in written.
· Building Business relationships with current and potential client.
Close deal and handle negotiation with the decision makers of prospects
- Experience in .Net Core, MVC framework, WebAPI
- Deep understanding of programming principles and OOPS concepts.
- Strong Coding Discipline
- Comprehensive knowledge on Good Practices, Coding guidelines, General Programming Paradigms
- Excellent verbal communication skills and good interpersonal skills.
- Good experience in Error handling & debugging techniques
- Strong Logical, analytical & problem solving skills
- Ability to build well maintained libraries & tools based on the business needs
- Experience in mentoring the teams and helping them
- Azure / AWS DevOps knowledge is desirable but not a must.
Responsibilities:
• Designing Hive/HCatalog data model includes creating table definitions, file formats, compression techniques for Structured & Semi-structured data processing
• Implementing Spark processing based ETL frameworks
• Implementing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
• Modifying the Informatica-Teradata & Unix based data pipeline
• Enhancing the Talend-Hive/Spark & Unix based data pipelines
• Develop and Deploy Scala/Python based Spark Jobs for ETL processing
• Strong SQL & DWH concepts.
Preferred Background:
• Function as integrator between business needs and technology solutions, helping to create technology solutions to meet clients’ business needs
• Lead project efforts in defining scope, planning, executing, and reporting to stakeholders on strategic initiatives
• Understanding of EDW system of business and creating High level design document and low level implementation document
• Understanding of Big Data Lake system of business and creating High level design document and low level implementation document
• Designing Big data pipeline for Data Ingestion, Storage, Processing & Consumption
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code.
Responsibilities
- Design, code, test and manage various applications
- Collaborate with engineering team and product team to establish best products
- Follow outlined standards of quality related to code and systems
- Develop automated tests and conduct performance tuning
Qualifications
- Bachelor of Science in Information Technology
- 1+ years of experience working with .NET, Asp.net or relevant experiences
- Experience developing web-based applications in Asp.net, Dot net Core, jQuery, HTML5, Rest base API integration
- Understanding DB,PL/SQL, Webform
- Experience working in agile development environment
- 2 + years of software development experience utilizing Java based frameworks and technologies to build enterprise grade product solutions.
- 2+ years of experience designing, developing and documenting RESTful APIs.
- Strong understanding of concepts/technologies like Spring MVC, Spring boot, J2EE, EJB, application/API security, API governance/gateway platforms like apigee or kong.
- Good understanding of RDMS concepts and development preferably using MS SQL Server.
- Experience using test automation technologies like cucumber, selenium is a big plus.
- Partner with scrum masters to address technical blockers/impediments to progress.
- Prior experience working with agile scrum-based development methodology. Participate in sprint planning and estimate development efforts for features and stories.
- Partner with DevOps to install and configure/tune application containers like embedded Spring boot tomcat and webserver technologies preferably nginx or apache.
- Partner with cloud engineering group to outline the infrastructure provisioning requirements/needs for new product development.
- Design and develop CI/CD tools and process preferably using Jenkins to configure build jobs for APIs and design pipeline to promote artifacts from development all the way to production
- Experience with messaging technologies like kafka is a huge plus
- Work with Test Automation engineering team to integrate test automation scripts as part of the CI/CD process.
- Prior proven experience of utilizing and productionizing container/container orchestration technologies like Docker, kubernetes.
- Participate and Resolve issues related deployments, application performance etc.
- Develop the custom plugins/modules or edit the existing plugins/modules to accommodate the requirements.
- Good understanding and experience of HTML / CSS / JavaScript / jQuery.
- Good in Coding, Debugging, Unit Testing & Documentation of Code and Application
Job Title: Software Engineer
Job Type: Full – Time
Location: Hyderabad (Client Base)
Reporting Manager: Service Delivery Manager
Min Salary: As per the Standard Market Rates
Job Summary
- Build interacting dynamic apps, dashboards and analytics.
- Consolidating relevant data from multiple sources.
- Visualizing data with engaging, state-of-the-art graphics.
- Exploring the associations of data.
Roles and Responsibilities
- Identify automation opportunities in the operations workflow to minimize human effort and develop tools around it.
- Build performance metrics dashboards to view the volume, baseline and trending data.
- Build and maintain the knowledge base portal.
- Build automated tests and unit tests and follow standard development practices. Measure, diagnose and improve application performance
- Collaborate with software and network engineers in developing tools.
Skills Required
- Good communication skills.
- Must be well-versed in web development.
- Well-versed with material design, UI/UX Principles.
- Well-versed with either Angular / TypeScript, Polymer or React JS.
- Well-versed with either Go or Python.
- Collaborate with the team and clients to deliver high quality products.
Qualifications
- Bachelor's degree in Information Technology and Computer Science or any related course.
- Must have strong knowledge & experience in the following languages & system:
- OS: Basic knowledge of *nix (Linux, Unix, etc)
- Language/Script: Go and/or Python , Javascript and/or TypeScript, JS Libraries, HTML5/CSS
- Database: RDBMS (ie. MySQL, Postgresql, Oracle), NOSQL (ie. Mongodb)
- Experience in Cloud Computing (i.e. Google Cloud Platform) is a plus.
- knowledge of HTTP and (REST) API design
- Management/Leadership experience in Software Development is a plus.
Key Responsibilities:
- Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
- Good understanding of the underlying business and workings of cross functional teams for successful execution
- Design and develop analyses based on business requirement needs and challenges.
- Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, hyperparameter tuning, ensembling etc.
- Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
- Apply and learn a wide variety of tools and languages to achieve results
- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
- Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
- Innovate on projects by using new modeling techniques or tools.
- Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
- Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.
Skills:
- 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
- Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, Boosting trees, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, ensemble methods.
- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
- Experience in risk and credit scoring domains preferred












