Customer Success Lead

Roles & Responsibilities

• The role will entail enabling new products & propositions liaising with clients, insurers and internal stakeholders to solve business problem(s) and ensure mutual growth.
• The role will entail building and manage relationships with the Insurance Companies.
• Establish relationships with business leaders and underwriters of all insurance companies.
• Be primarily responsible for getting the best quotations across insurers, handle negotiations around policy terms and price.
• Be accountable for end-to-end group insurance product delivery for our partners.
• Maintain and improve the UAT sign off TATs as aligned by the organization.
• Develop and deepen both existing and new insurer relationships to support the strategic vision of the organization.
• Own overall delivery of the product from functions across product, compliance, legal, tech, and other functions.
• Be accountable for the delivery of API integration of new products with partners ecosystem (Web service and API integration).

Requirements, Desired Skills and Experience

• 4 years of relevant experience with any Insurance Company
• 4 years of relevant experience in the Insurer Relations Team, Central Product Team,
• Placements Team, Distribution Planning, Partner Onboarding, Process Excellence vertical/teams
• Masters degree is a must
• Entrepreneurial mindset, networking, and relationship building are must-have competencies
• Ability to take initiative, be proactive and work independently as well as with team to drive results

C#, .Net Core MVC - React frontend - Insurance Industry 

We are looking for a mature seasoned key player who will help build our team.
Are you a mentor and love code in general? We are seeking a senior .NET developer and hopefully other programming languages with at least 4 years of experience to be part of a team to write, debug, and test .NET code. You will be analyzing, troubleshooting issues and managing the implementation updates with current and planned customizations. The ideal candidate should have a strong understanding of object-oriented programming, relational databases, and software architecture principles. 

Our work environment, mentoring, teaching, growing constantly nurturing, loving, and respect. To enjoy our work and move through tasks as painlessly as possible. We believe in helping and being helpful. Staying positive and being there when you have that umm, ‘I don’t know how to solve this’ we want you to feel completely 100%  comfortable to get on a call, share a screen and move through it. We have the “If you are stuck over 15 mins ask someone rule”. and “ask a dumb question at least twice a day rule”. This is how we want our work environment. 

We work fully remotely via Slack / Zoom / Whatsapp

Requirements:

4+ years of experience or more. 
ASP.NET, C#, MVC, and JavaScript.
Troubleshoot and resolve issues and bugs

Must be able to communicate in English speaking and writing, our CEO is American and talks fast. We are looking for adults in the room, people who can communicate, think and reason as key team members.

Work US East coast time zone EST GMT-5

[Developers with strong React JS knowledge and open to learning the Vue JS framework also can apply]

We are looking for a SDE—Full stack  Web Developers with 2+ years of hands on experience along with Strong Frontend knowledge  Vue, React , Nuxt JS, using Bootstrap ability adopt all-new Vue complete state management modern stacks and it’s SEO configuration and develops an abundance of ideas for building efficient UI components, UI strategies, also worked on Backend JS Frameworks latest Node js Express JS, REST API Design, serverless concept  (npm, Express Js).

 Required skills

• Ability to translate designs from product teams into working product features.
• Design and build software for mobile, front-end clients and back-end systems.
• Strong understanding and fundamentals of HTML/CSS/JS 
• Vue Js, Nuxt JS, using Bootstrap (Vue CLI, Vue Router, Vuex, Composition API, Vite/Webpack configurations, hooks) and ability to adopt all-new Vue complete state management modern stacks.
• Ability to Migrate to the latest version of the respective Web UI framework and its SEO configuration and develop an abundance of ideas for building efficient UI components, UI strategies.
• Worked on Latest Node js, REST API Design, serverless concept  (npm, Express Js)
• Experience in NoSQL DB Collection documents data modeling and design for that large scale projects  (Firestore or MongoDB )

Optional Skills

• Knowledge of Advanced GCP fundamentals like Google Load balancer, Google cloud CDN.
• Have explored new backends stacks like GraphQL Hasura Cloud.
• Experience in REST API caching and CDN configurations.
• Worked on Instant pages load with more Google Lighthouse score and worked on resolving JS error reports. 
• Optional: Knowledge on Google Serverless Technologies like Google Firebase Platform (Firebase Auth, Cloud Function, Cloud Run, Google Firestore, Firebase Web SDK ) Fundamental knowledge of Docker, GCP, and the modern Serverless concept, worked on Docker (Devops Fundamental knowledge on Docker, Deployment, CD/CI) will be good.

• Developing, coding and assisting the Email Marketing team with email campaigns
• Configuring multifaceted content elements to build personalized emails at scale
• Ensuring quality, consistency enforced at all steps and across all assets, devices, inboxes
• Staying up to date with trends in email development and continuing to study and improve skills
• Thinking and creating for conversion optimization (training will be given in-house)
• Building landing pages using HTML/CSS/JavaScript (front end)

What you need to have:

Duck Creek Platform in general, agile/scrum, change orientation and effective communication :

• Responsible for development of complex configuration in Duck Creek application
• Work with Business and subject matter experts to gather and validate the requirements
• Work with development lead on designing solutions
• Provide guidance or mentorship to the team where applicable
• Provide inputs to testing scope and review artifacts
• Provide support to test events and support elevate activities
• Identify, escalate and mitigate challenges in delivery both from technical and functional stand point.
• Designs, develops, troubleshoots, debugs, and implements Duck Creek Rating & Policy to build new insurance products and lines of business that meet all business & technical requirements
• Integrates applications with backend databases, third party API's and other Data sources.
• Researches, tests, builds and coordinates the integration of new products and services per business requirements.

We are looking for a passionate Software Engineer to design, develop and install software
solutions. You will form part of a team that will build infrastructure to revolutionize the way
real-estate transactions work in India.
We are looking for a solid Rockstar engineer who can hack around multiple technologies and
build highly scalable, low latency, distributed systems with RESTful services, the latest frontend
MVC frameworks, native apps for android & IOS, and part of building core front-end frameworks.
The pace of our growth is incredible – if you want to tackle hard and interesting problems at
scale, and create an impact within an entrepreneurial environment, join us!

Job Responsibilities:
Execute full software development life cycle (SDLC)
Develop flowcharts, layouts, and documentation to identify requirements and solutions
Write well-designed, testable code
Produce specifications and determine operational feasibility
Integrate software components into a fully functional software system
You will build robust secure and scalable micro-services to power the NoBroker platform for end customers.
● You will be contributing to NoBrokers customer success cloud and enable data-driven
decisions using bots, machine learning & artificial intelligence algorithms.
● You will be responsible to implement RESTful services with metric-driven KPIs. You will
be working closely with other team members to develop world-class reusable UI
components.

Primary Requirements:
B.Tech/B.E. from a reputed college or related technical discipline with 2+years of hands-on
experience in the following Technology and programming methodology :
● Proven work experience as a Software Engineer or Software Developer
● Experience designing interactive applications
● exposure in building RESTful APIs, Hands-on working experience with the Scalable and
fault-tolerant application.
● Working experience with databases like SQL and NoSQL (MySQL, MongoDB,
Redis, and elastic search)
● Provenance experience with any ORM tools like JEE, Spring, Hibernate.
● Experience with test-driven development
● Proficiency in the software engineering tool
● High adaptability in a dynamic start-up environment.

The individual will be the go-to person for developing concepts, graphics and creating an appropriate design language for the brands. Creating visual elements to deliver the communication efficiently and aesthetically pleasing manner would be needed the most.

•  Coordinate with the account managers to discuss the brand requirements.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of design with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working with a wide range of media tools and software.
•  Working as a part of team with account leads, copy writers, technical dept. and of course the design team.
•  Updated with current fashion of design trends, application packages, visual arts, time limits and anything that impacts the design.
•  Creating design layouts and concepts as per layout principles and design concepts.

We are building a workspace for Marketing teams - Think Webflow for Marketing teams, Grafana for Marketing teams who operate on large data sets and need a clear intuitive interface to look at all their data.

Traditionally Marketing teams have always had to depend on a large BI team to provide them with the data they need to make decisions. Clarisights eliminates this by giving Marketing teams everything they need in one intuitive, collaborative reporting platform.

We work with large enterprise Marketing teams around the world like Delivery Hero - The world's largest food delivery co., HelloFresh the world's largest mealkits delivery co. etc.

Our platform is central to how business teams make decisions and you will work on the interface that these teams use. We are helping non technical business users get comfortable with data by giving them a platform they can use to drive.

What makes this role challenging? Think Google Docs, Slides and Sheets all combined in one platform. We have a collaborative text editor which is used by teams together and we built our table grid which is extremely powerful. Tables, being one of the heaviest and most used widgets we have, have records composed of metric data(averages, share percentages, comparison data), multiple creatives(images, videos, gifs), trends(charts inside each cell) and a lot more.

The huge amount of data points naturally increases the amount of DOM nodes and thus it becomes memory heavy and CPU intensive to run the app in the browser. One table can have 500 records that the users can scroll through at once. Now imagine having 10+ of such tables in one tab, and each report comprising of multiple tabs. And we also support features like drilldowns/breakdowns, column freezing, row freezing, in the tables all while ensuring a smooth user experience.

We decided to build it from scratch using React Virtualize since most table libraries did not give us the performance or features we need. We also extensively use charts to visualize data and as we are scaling, a lot of these components have to be rebuilt to handle the volume of data we process.

We are only getting started, we want to make our platform a lot more collaborative and immersive by giving teams ability to interact with charts by adding annotations and ability to tag team members and leave notes for them. This might seem a solved problem when you look at collaboration on Google Docs but it's an extremely tricky problem for us as we don't deal with static data the way you have it with Google Docs.

Unlike read only dashboards which do not allow edits after building, our platform is meant for collaboration within teams. Think of how shitty collaboration was for design teams before Figma.

We are looking for someone who obsesses over performance and is comfortable with profiling performance, can think of frontend architecture. We are also looking for a lead who can mentor the team on performance and scale.

While working with such complex interfaces, often times, performance and the tech becomes a bottleneck for the user experience we strive for. We are looking for someone who —

• Understands fundamentals of Application Design and has designed/architected applications from scratch.
• Has worked on large-scale applications, and setup/maintained its data pipelines (data flows from backend to frontend)
• Has architected efficient and reusable front-end systems that drive complex web applications

• 3+ years of JavaScript experience, including concepts like asynchronous programming, closures, types.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility
• Experience with browser APIs and optimizing frontend performance
• Previous experience with dashboard apps, charts framework, window virtualisation
• Has written Generators for project setup
• Comfortable with tech like Postgres, Docker, Rails
• Understands tooling like Webpack, Babel

Experience with React and Typescript is preferable but not necessary.

• Understanding the data flow and familiarise oneself with the app components
• One feature/task like updating something that touches majority of the app — this is again aimed to get familiarity with the whole codebase in the quickest way
• Synchronising the data pipelines by adopting better serialisation protocols
• Creating avenues to improve app performance (by profiling and benchmarking)