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Believe that their dogs deserve the best. (B1) logo
Customer Success Lead
Believe that their dogs deserve the best. (B1)
Customer Success Lead
Believe that their dogs deserve the best. (B1)'s logo

Customer Success Lead

at Believe that their dogs deserve the best. (B1)

Agency job
3 - 5 yrs
₹8L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Customer Support

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

  • Successful onboarding of professionals to buy their first pack
  • Delivery of a high standard of customer success maintaining a single view per customer across channels
  • Defining and leading the implementation of our customer success policies
  • Selection and management of our customer success software
  • Maintenance of the help site(s) and template responses - updating as new features become available
  • Recruitment, training, and performance management of customer success staff

Requirements

  • Experience in a high volume customer service environment
  • Experience hiring and developing customer success staff
  • A can-do attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure

Desirable

  • Knowledge of customer success platforms and how they work

 

 

 

 

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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