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Believe that their dogs deserve the best. (B1) logo
Customer Success Lead
Believe that their dogs deserve the best. (B1)
Customer Success Lead
Believe that their dogs deserve the best. (B1)'s logo

Customer Success Lead

at Believe that their dogs deserve the best. (B1)

Agency job
3 - 5 yrs
₹8L - ₹10L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Customer Support

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

  • Successful onboarding of professionals to buy their first pack
  • Delivery of a high standard of customer success maintaining a single view per customer across channels
  • Defining and leading the implementation of our customer success policies
  • Selection and management of our customer success software
  • Maintenance of the help site(s) and template responses - updating as new features become available
  • Recruitment, training, and performance management of customer success staff

Requirements

  • Experience in a high volume customer service environment
  • Experience hiring and developing customer success staff
  • A can-do attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure

Desirable

  • Knowledge of customer success platforms and how they work

 

 

 

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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