Customer Success Lead

Job Description: Software Engineer

Location: Bangalore

WHO WE ARE :

As part of TIFIN's technology division, you will play a critical role in enabling the company's growth by developing highly scalable applications that provide practical solutions to clients in the financial services- domain. You will design, build, test, and maintain scalable and stable-the-shelf applications or custom-built technology solutions to meet business needs.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING:

• Contribute to the entire implementation process including driving the definition of improvements based on business needs and architectural improvements.
• Review code for quality and implementation of best practices.
• Promote coding, testing, and deployment best practices through hands-on research and demonstration.
• Write testable code that enables extremely high levels of code coverage.
• Ability to review frameworks and design principles toward suitability in the project context.
• Candidates who will demonstrate an ability to identify an opportunity lay out a rational plan for pursuing that opportunity, and see it through to completion.

Requirements:

• Engineering graduate with 3-5 years of experience in software product development.
• Proficient in Python, Django, Pandas, GitHub, and AWS.
• Good knowledge of PostgreSQL, and MongoDB.
• Strong Experience in designing REST APIs.
• Experience with working on scalable interactive web applications.
• A clear understanding of software design constructs and their implementation.
• Understanding of the threading limitations of Python and multi-process architecture.
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Good understanding of Test Driven Development.
• Unit and Integration testing.
• Preferred exposure to the Finance domain.
• Strong written and oral communication skills.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

At Thrillophilia, we have set sail on a mission to redefine the way people explore the world, one byte at a time. We are driven by a shared passion for excellence and a relentless pursuit of innovation. We have established ourselves as industry leaders in delivering cutting-edge solutions that have transformed the way the travel industry operates. Our commitment to pushing boundaries and creating groundbreaking technology sets us apart from the rest.

We are seeking a highly skilled and passionate Senior Software Developer with expertise in Frontend Frameworks like React.js or Next.js to join our dynamic and innovative tech team. As a Senior Software Engineer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences. 

We are looking for individuals who are not only technically proficient but also deeply passionate about building scalable products that make a meaningful impact.

Are you ready to embark on an exciting journey where we're building the most incredible travel platform in the world?

Why Choose Thrillophilia?

A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.

Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.

Growth and Development: We believe in investing in our team members' growth and development. Through continuous learning and our mentorship, we empower you to expand your skill set, broaden your horizons, and reach new heights of professional excellence.

Cutting-Edge Technology: At Thrillophilia, we pride ourselves on staying at the forefront of technological advancements. As a member of our team, you will have access to state-of-the-art tools, cutting-edge frameworks, and a supportive environment that encourages exploration and experimentation.

Responsibilities:

• Develop and maintain robust, scalable, and efficient web applications using React.js / Next.js.
• Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
• Write clean, maintainable, and well-documented code following industry best practices and coding standards.
• Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
• Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
• Stay updated with the latest industry trends, tools, and technologies related to JS and JS frameworks like React.js / Next.js, and share knowledge with the team.
• Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
• Contribute to the continuous improvement of development processes, tools, and methodologies.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• At least 4+ years of relevant experience as a front-end developer
• Strong expertise in React.js / Next.js with a solid understanding of their core principles and ecosystem.
• Proficient in front-end development technologies such as HTML5/CSS, JavaScript and Typescript.
• Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering etc.
• Proficiency in creating mobile websites and putting responsive design strategies into practice
• Extensive knowledge of contemporary web development tools such as Babel, PostCSS, and Webpack
• Regard for optimizations that focus on delivering content to the user as quickly as possible.
• Familiarity with version control systems, such as Git.
• In-depth SEO optimization knowledge is seen as a plus.
• Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
• Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
• Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.

If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you. 

Apply now and embark on a transformative journey to redefine the future of travel!

Skills Required:

• Experience with building a Design System and Component based designs.
• 3-5+ years of professional product design experience, bonus points if it was for SaaS platforms.
• Expertise in product design (UI, UX, and Research) and modern tooling e.g. Figma, Miro, etc.
• Experience in high growth startups and building minimum viable products.
• A solid design foundation and aesthetic delivering designs/documents that are simple, informative, and filled with craftsmanship and strong attention of detail.
• Basic technical expertise to communicate with developers.
• Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.
• Hands-on experience with conceptualizing design projects, coordinating with creative teams and working on its execution.
• Ability to juggle multiple projects.

Responsibilties:

• Build the design language and system along with other designers that can be exposed to clients too.
• Work on pages using the design system & create UX experiences that seem flawless.
• Help in setting up design processes
• Work closely with product managers and engineers to define product specs and iterate on experiences as they are delivered.
• Help maintain, improve, and scale our current product experience.
• Create user flows to effectively communicate interaction and design ideas
• Ensure the products created are user-friendly and convey brand consistency with all projects.

• Proficiency in HTML5, CSS3, and JavaScript (ES6+).
• Experience with front end frameworks and libraries such as React, Angular, or Vue.js.
• Knowledge of responsive design principles and mobile-first development.
• Familiarity with version control systems, preferably Git.
• Understanding of web performance optimization techniques.
• Soft Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills and the ability to work collaboratively in a team environment.
• Ability to manage multiple tasks and projects simultaneously with a focus on deadlines.
• Desirable Skills: Experience with TypeScript, CSS preprocessors (e.g., SASS, LESS), and build tools (e.g., Webpack, Gulp) is a plus.