
Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work

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Looking for candidates only with tier 1 colleges OR have experience in a product-based company.
You will be designing front-end architecture with architectural guidelines in mind (secure,high-performing, scalable, extensible, flexible, simple).
● Architect, Design and develop front-end applications.
Desired Skills
● Minimum 6+ years of coding experience.
● Strong hands-on experience on React.js, MVC & related JS Frameworks.
● Strong knowledge of HTML5, CSS3, responsive design, single page applications.
● Build a highly scalable product right from scratch.
● Expertise in caching, minification, bundling techniques to improve front-end performance.
● Experience in working with AB Testing.
● Experience in using front-end monitoring tools to troubleshoot errors and recognise performance bottlenecks.
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This position demands strong banking /BFSI domain expertise,
precisely retail lending stack.
Senior Presales Manager / Leads.
Work Location : Hyderabad.
Pennant is looking for highly experienced and seasoned Senior Presales Manager to drive the presales function and to support the Sales and Business Development team from functional and solution perspective of Lending Factory which is Pennant's flagship product suite covers the complete loan life cycle. As a senior presales manager, you are accountable for driving the presales life cycle in client acquisition, revenue generation and growth. If you are seasoned professional with excellent understanding of the business application from the functional and technical perspective preferably in the BFSI area, this is an excellent opportunity with tremendous growth potential.
Growth Opportunity:
Banking is the biggest consumer of technology and the share is simply growing. Banks generate maximum profits out of Lending operations hence it’s imperative for them to ensure they use the right business driven technological platforms or solution right from the customer on-boarding, origination, servicing till the closure. In the past few years FI’s have not been able to refresh lending tech stack and that’s leading to challenges, higher operational cost and customer dissatisfaction. However the stupendous growth in lending activities across the segments, markets and LOB’s in the recent times has created once in a decade business opportunity for Pennant. Do you want to be part of our growth story?
Roles & Responsibilities:
· You have to bring in domain and industry knowledge, share know-how gained through client interactions in a structured way to the product engineering, implementation, sales, marketing and senior management;
· Role involves gathering market competition and customer information, responding to RFPs/RFIs- Functional/Technical compliances, Solution Preparation, Proposal preparation, as per the timelines of prospect/customer, coordinate with different internal/external teams to identify the business pains to offer a solution in line with the client requirement
· Work closely with various internal teams to orchestrate the right technical, functional and commercial responses that create differentiated value for Pennant and help winning bids;
· Take bottom line responsibility for highest possible quality of our responses, presentations and interactions with the prospect;
· Prepare and present the company and its responses to CXO’s of the prospect;
· Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align solution with customer needs
· Collaborate with marketing and take responsibility to build collaterals for specific LOB’s, personas and modules; refresh them on regular basis;
· Write blogs, whitepapers and contribute content for website/social media as an when required; get noticed;
· Mentoring and handholding the junior staff and build excellent presales capabilities
· Deserving candidate would have worked in the past in technical solutions and presales capacity
Skills and Competencies:
· Great presentation and communication skills is a must;
· Hunger for world class quality work is expected;
· Minimum of 5 years plus experience in handling multi-million USD international pursuits;
· Knowledge of principles and methods for showing, promoting, and selling products or services to the highest possible quality;
· Deep knowledge of banking applications, hardware and software, including lending business processes and programming;
· Coordination, presentation skills, objection handling and effective written communication, questioning skills, influencing and personal impact;
· Excellent intra personal skills and problem-solving skills;
· Able to persuade client to buy our software;
· Demonstrating integrity and transparency in the engagement;
Experience & Qualifications:
· Experience : 8-15 years (I am open to consider Presales Consultants with 4+ years of experience also)
· MBA graduate from a reputed institute or CA
Job Details:
· Work Location : Hyderabad .. - 5 days, Work from office, no hybrid now.
· Territory : Domestic and International Markets
- Attributes: Resourceful, Self-starter, Independent and Self-motivated, Ambitious, Entrepreneurial spirit, Collaborative, Focused
About Pennant:
Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.
Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant’s award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.
Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at www.pennanttech.com
Tez Minds is a technology-focused company. The company focuses/works on challenging technology and delivering the right solution to its clients.
Experienced team of Developers and Designers.
We have most of our developers from IITs and premium institutes in India.
The management team experience comprises of people who have worked in companies like Bank of America, Yahoo, Paypal, Verisign, Google, Amazon, and Cognizant in the Bay Area and in India.
We are looking for a positive take-charge individual to join our growing team as Android Developer. Candidates must have exceptional communication skills, the ability to manage multiple tasks efficiently, excellent judgment, and the ability to be productive in a fast-paced, team-oriented environment.
Skills And Qualifications:
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements.
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- A knack for benchmarking and optimization
- Understanding of Googles Android design principles and interface guidelines
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- Experience with Android Studio.
• Strategic Recruitment Planning
• HR Policy Making/ HR Handbook design
• Strategic planning for organizational growth
• Background Verification
• On-Boarding Process
• Documents verification
• Employee engagement activities etc.
- Training and Development
- Identify business opportunities
- Visit key clients
- Provide service demonstration
- Create distribution network
- Seek sales opportunities from existing and potential clients
- Achieve targets
Experience: 5+Years
Location: India(Remote)
What’s the opportunity?
AiTrillion is looking for a Sr. Developer with experience in
- PHP
- Zend Framework CI
- NodeJS, Express
- Loopback
- Serverless Framework & CLI
- AWS Lambda
- API Gateway with MySQL
- MongoDB
- DynamoDB database experience
What will you be doing?
- Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
- Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
- Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
- Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
- Reviewing code for coding standards and accuracy and functionality.
- Help the team to solve complex coding problems and troubleshoot the issues.
What skills do you need?
- Minimum 5+years of Technical Lead experience.
- Handle on any MVC PHP Frameworks Like Zend Framework, Laravel
- Must have experience on NodeJS, Express, Loopback
- Good to have hands-on Serverless Framework & CLI, AWS Lambda, API Gateway, SQS, SNS, Step Functions
- Must have experience working with JavaScript technologies like NodeJS, AngularJS, React.
- Hands-on Relation, Non-relation, MYSQL, Data Lakes, HIVE, Apache Spark, MongoDB, Apache Cassandra, Streaming Analytics, In-Memory, NoSQL Database.
- Must have a good understanding of building and using REST APIs and Different Authentication Protocols.
- Good to have experience with Amazon Web Services (EC2, RDS Aurora, Lambda, API Gateway, S3, CloudFront )
- Must have experience building microservices and customer-facing APIs.
- Must have a sound understanding of failure modes, resiliency patterns, and techniques to enable robust, self-healing architecture.
- Develop Business Domain-Driven Reusable Microservices.
- Knowledge of version control systems like GIT (mandatory).
- Experience with Google Cloud is a plus.
- Experience with the process of automation and load testing is a plus.
At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
As an Architect within a web development team, you’ll be responsible for the architecture, design, and implementation of modern JavaScript-based in-browser.
On the daily basis, you’ll actively collaborate with geographically dispersed, cross-functional teams to deliver high performant complex end-to-end software solutions that support a high-traffic web application.
More precisely you will:
- Communicate with UI/UX, business, analyze and suggest efficient solutions based on their requirements
- Define and maintain architecture roadmap, technical solutions for new and existing functionality for each part of the projects
- Take ownership over architecture qualities of front-end applications (e.g.: usability, accessibility, performance, etc.)
- Good active listener, being able to hear and include propositions from engineers in the final solution
- Deliver architectural services, including guidance and conceptual design as well as technical and process innovations
- Bring a passion to remain up to date with the latest trend of ever-changing web front-end development.
- Investigate the latest technology and build quick Proof of Concept functionalities to address future business needs
- Preparing, improving, and introducing new approaches/methodologies/tools and techniques within the department
- Work to meet delivery commitments of feature content throughout the whole Software Delivery Lifecycle (SDLC).
- Preparing of technical documentation
Product Support Engineer (L1 Support) – Immediate Requirement.
Key skills
- 1-3 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate the end users.
- Sound knowledge on Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver the customer requirements.
- Engage with Development team and manage the progress of cases.
- Should be able to cope up with high pressure work environment.
- Work model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player
- Preferred male applicants only








