Customer Success Lead

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Backend and Data Developer with expertise in Java, SQL, BigQuery development working on public clouds, mainly GCP. As a Senior Data Developer, you will play a vital role in designing, building, and maintaining robust systems to support our data analytics. This position offers the opportunity to work on complex services, collaborating closely with cross-functional teams to drive successful project delivery.

Responsibilities:

Development and maintenance of data pipelines and automation scripts with Python.

Creation of data queries and optimization of database processes with SQL.

Use of bash scripts for system administration, automation and deployment processes.

Database and cloud technologies.

Managing, optimizing and querying large amounts of data in an Exasol database (prospectively Snowflake).

Google Cloud Platform (GCP): Operation and scaling of cloud-based BI solutions, in particular.

Composer (Airflow): Orchestration of data pipelines for ETL processes.

Cloud Functions: Development of serverless functions for data processing and automation.

Cloud Scheduler: Planning and automation of recurring cloud jobs.

Cloud Secret Manager: Secure storage and management of sensitive access data and API keys.

BigQuery: Processing, analyzing and querying large amounts of data in the cloud.

Cloud Storage: Storage and management of structured and unstructured data.

Cloud monitoring: monitoring the performance and stability of cloud-based applications.

Data visualization and reporting.

Creation of interactive dashboards and reports for the analysis and visualization of business data with Power BI.

Requirements:

Minimum of 4-6 years of experience in backend development, with strong expertise in BigQuery, Python and MongoDB or SQL.

Strong knowledge of database design, querying, and optimization with SQL and MongoDB and designing ETL and orchestration of data pipelines.

Expierience of minimum of 2 years with at least one hyperscaler, in best case GCP.

Combined with cloud storage technologies, cloud monitoring and cloud secret management

Excellent communication skills to effectively collaborate with team members and stakeholders.

Nice-to-Have:

Knowledge of agile methodologies and working in cross-functional, collaborative teams.

Skills & Requirements

SQL, BigQuery, GCP, Python, MongoDB, Exasol, Snowflake, Bash scripting, Airflow, Cloud Functions, Cloud Scheduler, Cloud Secret Manager, Cloud Storage, Cloud Monitoring, ETL, Data Pipelines, Power BI, Database Optimization, Cloud-Based BI Solutions, Data Processing, Data Automation, Agile Methodologies, Cross-Functional Collaboration.

Position: SDE-1 DevSecOps

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Participate in the creation and maintenance of CI/CD solutions and pipelines.
• Leverage Linux and shell scripting for automating security and system updates, and design secure architectures using AWS services (VPC, EC2, S3, IAM, EKS/Kubernetes) to enhance application deployment and management.
• Build and maintain secure Docker containers, manage orchestration using Kubernetes, and automate configuration management with tools like Ansible and Chef, ensuring compliance with security standards.
• Implement and manage infrastructure using Terraform, aligning with security and compliance requirements, and set up Dynatrace for advanced monitoring, alerting, and visualization of security metrics. Develop Terraform scripts to automate and optimize infrastructure provisioning and management tasks.
• Utilize Git for secure source code management and integrate continuous security practices into CI/CD pipelines, applying vulnerability scanning and automated security testing tools.
• Contribute to security assessments, including vulnerability and penetration testing, NIST, CIS AWS, NIS2 etc.
• Implement and oversee compliance processes for SOC II, ISO27001, and GDPR.
• Stay updated on cybersecurity trends and best practices, including knowledge of SAST and DAST tools, OWASP Top10.
• Automate routine tasks and create tools to improve team efficiency and system robustness.
• Contribute to disaster recovery plans and ensure robust backup systems are in place.
• Develop and enforce security policies and respond effectively to security incidents.
• Manage incident response protocols, including on-call rotations and strategic planning.
• Conduct post-incident reviews to prevent recurrence and refine the system reliability framework.
• Implementing Service Level Indicators (SLIs) and maintaining Service Level Objectives (SLOs) and Service Level Agreements (SLAs) to ensure high standards of service delivery and reliability.

Best suited for candidates who: (Skills/Experience)

• Up to 4 years of experience in a related field, with a strong emphasis on learning and execution.
• Background in IT or computer science.
• Familiarity with CI/CD tools, cloud platforms (AWS, Azure, or GCP), and programming languages like Python, JavaScript, or Ruby.
• Solid understanding of network layers and TCP/IP protocols.
• In-depth understanding of operating systems, networking, and cloud services.
• Strong problem-solving skills with a 'hacker' mindset.
• Knowledge of security principles, threat modeling, risk assessment, and vulnerability management is a plus. 
• Relevant certifications (e.g., CISSP, GWAPT, OSCP) are a plus.

Compensation: 

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Hacker mode environment
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours
• Informal dress code

About Us:

At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor-intensive paper-based processes for maintenance, operations, & supply chain. The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights. Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, and Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences. We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges while delivering jobs better, faster, cheaper and safer. 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation for investing and building some of the world's "Unicorn"​ brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Our mission is made possible by Innovapptive’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee. 

The Role

In the Implementation Consultant Role, you will be responsible for 

• Participating in Business Requirement & Solution Design Workshops, Requirements and Fit-Gap Analysis, Customer Demos, Understanding Business impact of user requirements, Acceptance Criteria and expected results and Document Business Requirements in Jira Tool, Create Functional Specification documents, Test data preparation, Test scenario documentation etc.
• Implements the solution design by configuring the Innovapptive Mobile Application products using Innovapptive RACE Configuration engine.
• Make necessary SAP Backend system Base configurations to map into mobile applications.
• Configure customer business processes on Mobile applications to enable the solution.
• Work with ABAP Team for the Development of BADI Enhancements for customer-specific requirements and Effort Estimation
• Work on any bugs or issues for triaging and resolution.
• Prepare the Training documents and customer demos if any during the realization phase.
• Regularly Update and track the issues in Jira and coordinate with other cross-functional teams for resolution.
• Work with the Testing team for FUT
• Work on issue resolutions and support during FUT, SIT, UAT, Go-live and Hyper care.
• Provide Knowledge sharing to the Production support team after Go-live and handover.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

• Keep abreast of new Innovapptive features and functionality to provide recommendations for process improvements internally and with customers.
• Work in close coordination with various cross-functional teams to ensure effective project delivery.
• Learn and develop expertise in Innovapptive Mobile application products features, functionalities, and Implementation methodology.
• Ensure to escalate blockers to Innovapptive executives before they become customer escalations.
• Mentor and guide junior consultants in the implementation team.
• Support the Hiring team in recruiting A-level talent to meet our company growth objectives.
• Be on top of implementation activities, closely work with teams in getting any blockers addressed on high priority, keep Jira status up to date, and timely escalation for any support required to avoid project delays.
• Work with passion and contribute value in all activities performed.
• Follow organizational guidelines and processes.
• Identify opportunities for continual improvement and changes to drive efficiencies including client satisfaction with effective project execution.
• Ensure defect-free implementation by doing the right things right the first time, every time, by following best practices and carrying a truly professional consulting attitude and aptitude.
• Work with Product Managers, Product Engineers and Professional Services to ensure the bug fixes and root cause analyses and resolutions are conducted in a timely and efficient manner and all implementation issues are addressed promptly

What You Bring to the Team:

• 3+ years of total experience
• 2+ years of relevant Implementation experience in SAP MM
• Excellent Communication skills
• Client interaction and documentation skills
• Have been an Individual contributor to SAP Implementation and support projects.
• Comes with experience in SAP Configuration, Org structure, Master data, Transactional data, Issue analysis and resolution, Deep understanding of the Business process and integration aspects across the above SAP modules.
• Conversant with SAP Transactions, Programs, Tables, Function modules, Reports etc.
• Have good experience in writing Functional specifications for custom developments and have worked closely with ABAP developers in BADI Enhancements for custom requirements.
• Have good experience in writing test scenarios for different business processes and creating test data. Performing FUT.
• Triaging defects identified during FUT, SIT, UAT, and HC and fixing the issues.
• Working with cross-functional teams where the resolution needs to come from other teams.
• Sensitive to customer delivery timelines, the importance of proactive action and time reaching out to leadership and other teams for help, if any is required.
• Experience in working with various tools for issue recording and tracking; Change request management, Testing tools, 3rd party systems integration etc.
• Passion to learn new skills to be able to work productively and efficiently.
• Flexibility to stretch on work timing when required to meet project delivery deadlines.
• Willingness to help other team members when required.
• Demonstrated track record as a strategic thinker, creative problem solver and solutions provider.
• Ability and desire to adapt to a fast-paced environment with changing customer needs, technology requirements and strategic direction with ease.
• Status reporting to the project manager on the deliverables, risks, issues, actions etc.
• Perform duties and make decisions with patience and tact under frequent time pressures.
• SAP Certification in SAP ECC MM, WM or SAP S4 HANA MM or WM would be an Advantage.

What We Offer:

• A positive, open, and highly-innovative environment and team
• Entrepreneurial spirit with unlimited opportunity to grow
• Opportunity to work with leading global brands on exciting and impactful projects
• Competitive Base Pay
• Best of plan on Vacation & Paid Time Off.
• Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws
• Paid Maternity and Paternity leave
• Bi-annual reviews to ensure transparency and promote a high-performance culture
• OKR Driven Performance Development Environment
• Learning & Development - access to a wide range of e-Learning courses (technical, Product, Process, etc.,)
• A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music

Innovapptive does not accept and will not review unsolicited resumes from search firms.

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

The role will be focused on the front end of the sales cycle. You will be responsible for identifying opportunities and generating a sales pipeline. This will be a hands-on position in a start-up environment, so we are looking for a motivated self-starter.

This role is for the US market with shift start time at 5 PM IST.

• Pitch the company and its products through rigorous prospecting.
• Strike and initiate conversations with high-profile personas in the prospective companies.
• Generate qualified sales lead opportunities.
• Maintain excellent data discipline.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2-4 years of SaaS sales experience required.
• Graduate in any stream or equivalent.
• Have a basic knowledge of technology and a detailed understanding of SaaS.
• Excellent communication and interpersonal skills.
• Well versed in using tools such as LinkedIn, HubSpot, etc.
• Be self-motivated, data driven and result oriented.
• Should have experience & comfortable working in the US timezone.

You will work with the Sales team and report to Sales Account Executive

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Qualification : 12^th completed, degree.

Job Types : Full-time, Fresher.

JOB DESCRIPTION:

 Build long-lasting client relationships and valuate customers needs.

 Meet personal and team sales targets.

 Attend meetings, sales events and trainings often.

 Report and provide feedback to management using financial statistical data.

 Manage your client database within your assigned area.

  More you work, more is your gain.