Customer Success Lead

LLM Engineer 

3-6 Years

Bengaluru/Mumbai/Remote

WHO WE ARE: 

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence-powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes. 

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes. In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions. 

OUR VALUES: Go with your GUT 

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses. 

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully. 

●I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

Key responsibilities: 

• Work closely with the design and product teams to help craft conversational experiences for our users 
• Ability to work independently to deliver features that the team design 
• You need to own outcomes without someone watching over you 
• Understand the data we have and identify how we could leverage it to create more personalised experiences for our users 
• Fine tune models with data specific to our use case 
• Use different RAG approaches to augment data that the LLM already has ● Ability to be a leader and independent contributor (we’re a startup so be ready to do whatever it takes) 
• Setup new workflow, systems and tool from the ground up (you will have support, but we’re building things from scratch)
• 
  

Requirements: 

• 3+ years of experience
• Experience working with LLMs and Generative AI 
• Experience building conversational bots 
• Experience fine tuning models 
• Experience using RAG base approaches 

Understanding of financial concepts and investing would be a big plus but not required

Role Overview

We are seeking a skilled and highly motivated ETL Developer to fill a key role working on distributed team, in a dynamic fast-paced environment. This project is an enterprise-wide distributed system with users worldwide.

This hands-on role requires the candidate to work collaboratively in a squad following a Scaled Agile development methodology. You must be a self-starter, delivery-focused, and possess a broad set of technology skills.

We will count on you to:

• Designs, codes, tests and debugs new and existing software applications primarily using ETL technologies and relational database languages.
• Excellent documentation and presentation skills, analytical and critical thinking skills, and the ability to identify needs and take initiative ​
• Proven expertise working on large scale enterprise applications
• Working on Agile/Scrum/Spotify development methodology
• Quickly learn new technologies, solve complex problems and be able to ramp up on new projects quickly.
• Communicate effectively and be able to review ones work as well as others with a particular attention to accuracy and detail.
• The candidate must demonstrate a great knowledge of ETL technology and be able to work effectively on distributed components.​
• Investigate research and correct defects effectively and efficiently.
• Ensure code meets specifications, quality and security standards, and is maintainable
• Complete work within prescribed standards and follow prescribed workflow process.
• Unit test software components efficiently and effectively
• Ensure that solution requirements are gathered accurately, understood, and that all stakeholders have transparency on impacts
• Follow engineering best practices and principles within your organisation
• Work closely with a Lead Software Engineer
• Build strong relationships with members of your engineering squad

What you need to have:

• Proven track record of successfully delivering software solutions
• The ability to communicate effectively to both technical and non-technical colleagues in a cross-functional environment
• Some experience or knowledge of working with Agile at Scale, Lean and Continuous Delivery approaches such as Continuous Integration, Test-Driven Development and Infrastructure as Code
• Some experience with cloud native software architectures
• Proven experience in the remediation of SAST/DAST findings
• Understanding of CI/CD and DevOps practices
• Strong Self-starter and active squad contributor

Technical Skills or Qualifications Required:

Mandatory Skills:

• Strong ETL Skills: Snap logic
• Expertise on Relational Databases Oracle, SSMS and familiar with NO SQL DB MongoDB
• Knowledge of data warehousing concepts and data modelling
• Experience of performing validations on large-scale data
• Strong Rest API ,JSON’s and Data transformations experience
• Experience with Unit Testing and Integration Testing
• Knowledge of SDLC processes, practices, and experience with some or all of: Confluence, JIRA, ADO, Github etc.

Who we are:

We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.

What you’ll be doing:

You will understand the Business requirement and design, develop and deploy ERP Web Application using ADO.Net, HTML, CSS, JavaScript/JQuery. Lead a team of engineers. Motivates team members and assesses performance. Provides help to team and management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members

• Design, develop, and unit test applications in accordance with established standards.   
• Analyzing and resolving technical and application problems   
• Adhering to high-quality development principles while delivering solutions on-time and on-budget   
• Compliance of process and quality management standards   
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.   
• Providing third-level support to business users.
• Lead and build the team.
• Should be the interface between the team and management.
• Supports the team manager and performs management duties when manager is absent or out of office
• Have experience in handling risks and providing mitigation strategies to the Product Manager. 

What experience, skills & qualification you’ll bring to us:

Primary Skills

•  6+ years of experience in .NET Framework like C#.Net/ ASP.Net
• Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery
• Been on a Lead role and led a team of 3-5 people for a period of 2 years
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
• Should have a very good understanding of the project architecture

Secondary Skills

• Experience in analyzing existing code and debugging.
• Experience in developing the product
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Prior experience of working in AJAX, Crystal report, Infragistics grid and control
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Experience in the software development life cycle process
• Hands on experience of configuration management and version maintenance
• Hand on experience in writing technical specifications
• n-Tier architecture

You should have at least 7 years of C# coding experience.

should be well versed in following standard coding practices.

understand design and implement functionalities within timelines

should be able to implement common design patterns as and when required.

This role will drive operations on focused contractual agreements while working with a team of highly motivated, technical individuals who work in a collegial, collaborative work environment. Your key role is leading and coordinating a multisite VMWare operation ensuring systems and resources remain operational. In addition, you would contribute to the analysis and formulation of strategic performance direction across all areas of responsibility.

Primary Responsibilities

• Support the full system engineering life-cycle of VMware infrastructure: requirements analysis, design, development, integration, testing and implementation
• Manage and maintain multiple vCenter, vSphere, ESXi systems to include VSAN clusters
• Ensure security patching and system hardening are maintained to meet integrity and availability requirements
• Maintain system resource optimization based on analysis of hosted systems
• Draft and review information security policies, standards, and procedures.
• Complete risk and vulnerability assessment at the network, system, and application level.
• Complete regular situational awareness reports and daily monitoring

Desired Certifications / Training:

• VMware VCP or higher
• System Admin / Data Center Admin Training 

EDUCATION & EXPERIENCE:  

• Requires BE
• 1.5 +  – 7  years of prior relevant experience

Target Closure of Hiring  

• 12th Dec 2022

• 4 L to 16 L INR 

• No

• as per Shift  on Roaster

• Mumbai

Job Description -

We are looking to hire an experienced Magento Developer to build and maintain eCommerce websites for our clients.

Role Responsibilities:

●▪Meeting with the design team to discuss the needs of the company

●▪Building and configuring Magento 2x eCommerce websites

●▪Coding of the Magento templates

●▪Developing Magento modules in PHP using best practices

●▪Designing themes and interfaces

●▪Setting performance tasks and goals

●▪Troubleshooting integration issues

●▪Updating website features and security patches

Technical & Professional Requirements:

●▪Bachelor’s degree in Computer Science or related field

●▪Experienced in Magento (eCommerce CMS) 1-3 years (Familiar with Zend Framework)

●▪Experience with Magento modules and has customized the same

●▪Advanced knowledge of Magento, JavaScript, HTML, PHP, CSS, and MySQL

●▪Experience with complete eCommerce lifecycle development

●▪Understanding of modern UI/UX trends

●▪Should be capable of integrating open source scripts and tools

●▪Experience with software development tools like Jira,git,selenium

Strong attention to detail

●▪Ability to project-manage and work to strict deadlines

●▪Ability to work in a team environment

Service Line/Domain: Information Technology.

• Good rate of pay .  Developers have a higher starting wage bracket all around the world.
• The skills are transferable .  The skills you acquire will never be out of use.
• Work anywhere .  As a developer you aren’t limited to a particular region or country as 1’s and 0’s are understood everywhere.
• Comfortable Working Environment .  Wherever you go, you’ll have an air conditioned office, fast internet and a powerful laptop. What more does a man need?
• Constant learning  curve .  You will only get better with passing time as you will be in sync with the technological changes.
• You can be as creative as you want . Each day you create something from nothing. The only thing that  limits you will be your imagination.
• Maternity/paternity leave. Pursue career goals while growing your family.
• Professional development.   Get opportunities for professional development, to master new skills and to grow into other roles.

About the Role:

• Your goal is to drive revenue & profitability via organic search with defined growth targets via up-levelling the content, SEO structure & tech.
• Directly manage SEO Team & deal with tech leads to hit monthly, quarterly, and annual traffic & revenue goals.
• You must have an excellent understanding of search engines, crawler behaviour.
• You must understand the technicality of using web crawlers, log analyzers, and set tools. • Understanding of code at least read/understand HTML.
• Your analytical and statistical skills should be strong — excellent level of expertise of Google Analytics, webmaster tools, etc.
• Be competitive and engender a sense of urgency, creativity, and curiosity for how we continue to outperform the competition in SEO.
• Understand how changes in search engine impact campaign performance, and build scalable, automated solutions to stay ahead of trends.
• Respond to rapid changes in the event landscape and marketplace to capture potential performance opportunities for Organic search.
• Manage and measure performance across keyword targets, but execute ad hoc strategic initiatives
• Establish the innovation mindset and always-on experimentation, including new page development, a/b test on-page optimization, schemas, etc.
• Highlight technical pitfalls and become the driving force behind building a reliable foundation of SEO tech (e.g., structured data, schema markup) and process that will scale in India & Overseas.
• Set clear KPIs and drive a team culture of accountability and rigor towards business impact.
• Be a domain expert on the educational industry.

What we are looking for

• Proven track record of building top talent and high performance.
• A Team Player
• Experience managing large scale systems in competitive and rapid growth environments
• Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• Bachelor's degree/MBA with equivalent experience of 4 - 5 years in Digital Marketing domain.
• Edu-tech and E-Commerce experience will be preferred.
• Extensive understanding of the digital marketing industry, best practices, user behavior, and buyer's psychology.
• A dynamic candidate who can adopt new techniques quickly.
• Strong understanding of social media marketing techniques.
• Ability to analyze metric data and convey recommendations appropriately to supervisors.
• Self-motivated, detail oriented and able to prioritize daily work efficiently.