
Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work

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Key Responsibilities
- Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
- Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
- Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
- Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
- Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
- Support self-service analytics by enabling governed data products and semantic layers.
- Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
- Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.
Qualifications
- Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
- 10+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
- Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
- Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
- Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
- Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
- Excellent problem-solving, documentation, and stakeholder communication skills.
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
- Exposure to Snowflake, Databricks, or BigQuery environments.
- Experience in high-tech, manufacturing, or enterprise data modernization programs.
Role Description
This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.
Qualifications
- Data Science, Statistics, and Data Analytics skills
- Data Visualization and Data Analysis skills
- Strong problem-solving and critical thinking abilities
- Ability to work with large datasets and perform data preprocessing
- Proficiency in programming languages such as Python or R
- Experience with machine learning algorithms and predictive modeling
- Excellent communication and presentation skills
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
- Experience in the field of video and text analytics is a plus
Tasks and Responsibilities
- Understand business requirements and user needs
- Create user personas, journey maps, and various other design artifacts
- Create prototypes of varying fidelity
- Communicate design solutions to key stakeholders
- Define and track key metrics related to user experience
- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts
Skills and Requirements
- Experienced with 1.5+ years in Product Design/UX roles.
- Good experience in user experience and interface design, with a supporting portfolio
- Experience in designing mobile and web applications
- Experience in understanding and mapping complex user journeys
- Ability to form, prototype, and clearly communicate ideas and decisions.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Familiarity with prototyping tools like Figma/Sketch
- Good problem-solving and analytical skills
- Able to work well with remote, cross-functional teams
- Responsible, self-motivated, and comfortable taking the initiative.
- Attentive to the finer details and love what you do
Exposure to following AWS modules/services / GCP / Modules / Services - Both Skills are ok Amazon S3, EC2, Exposure to any AWS-supported database, Mongo DB collections, Devops,
AWS toolkit / FlaskREST API development or NodeJS/ReactJS, Web scraping experience, API integration of the various sources for Fraud Solutions, Should be good at communication, Should be able to lead team technically in resolving any technical issues, Should be able to own modules which are critical to business needs, Build and Nurture the young team members in the organization,
Aware of Microservices GOOD to HAVE Familiar with UI development
(Directed Acyclic graph)CI/CD with AWS
UI with React JS
- 2-4 years of experience, with at least 1-2 years of experience in testing Web Applications/Services, UI testing.
- Good exposure to Non-functional tests strategies like Load, Perf and Chaos.
- Good understanding of testing principles: UI and Usability testing, Stress testing, Functional/Regression testing, Code coverage, TDD/BDD, UAT.
- Experience in deploying solutions into AWS is a major plus.
- Good team player, having effective and professional oral and written communication skills.
Design, build and Maintain advanced applications for the Android/iOS platform using Angular 6+
Strong Exp with Angular 6+
Demonstrated expertise with HTML5, CSS3 & Responsive Web Design, jQuery or jQueryMobile and consuming REST APIs.
Highly skilled Javascript developer using backbone, angular or similar frameworks
Exp with node js, NoSql databases.
Published atleast 2 apps in Google play store and Apple app store.
Functional Area:IT Software - Application Programming , Maintenance
Location : Andheri West, Mumbai










