Customer Success Lead

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Senior Social Media Account Manager

Experience Level: 3+ years in Agency set-up

Location: Bangalore, On-site

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

1. Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

2. 3+ years of proven experience in social media management within a client-based agency or

related environment.

3. Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

4. Excellent written and verbal communication skills, conveying ideas clearly to internal teams and clients.

5. Profound understanding of social media platforms, algorithms, content formats, and best practices.

6. Proven track record of generating exceptional results via integrated marketing strategies(online+offline).

Role summary :

Account Managers are generally responsible for planning, developing and managing clients' digital strategies to improve their web presence and achieve their digital marketing goals. In addition, they are responsible for building and managing relationships with existing and potential clients. Account managers need to bring new ideas for the brand. 

• Proven videography experience with a strong portfolio of high-quality content.
• Proficiency in iPhone videography, including knowledge of iPhone camera features. iPhone 12 or above is preferred.
• Creative mindset with strong storytelling abilities and visual acumen.
• Excellent communication and collaboration skills for effective teamwork.

Account Manager Job Responsibilities:

• Overseeing the client's online presence and identifying areas of improvement.
• Presenting effective social media strategies to clients when needed.
• Creating and maintaining positive, long-term relationships with clients to build trust.
• Writing reports on digital advertising campaign performance on a monthly or weekly basis.
• Acting as a point of contact for clients to address any digital management queries or concerns.
• Creating Weekly/monthly for brand
• Keeping update about latest trends and trying them on brands
• Helping clients to grow their brands.

  Skills required for Account manager

•  Prior experience working with an Advertising Agency
• Strong planning skills
• Leadership skills
• Excellent knowledge of digital best practices, marketing strategies, and social media management.
• Familiarity with social media and digital platforms, such as Twitter, Facebook, Instagram etc.
• Proficiency in digital marketing tools, such as Buffer, HootSuite, and Google Analytics.
• Good communication and interpersonal skills.

Responsibilities :

• Design and execute ‘ Brand positioning strategies ‘ for campuses . Including the execution of quick wins and strategic alignment of long term plans
• Plan and organize ‘campus engagement events’ for better brand positioning
• Primary and secondary research to forecast  and mitigate any brand threats or perception mismatches
• Work with multiple stakeholders in creating brand strategy, designing new programs to help campus students and entry level graduates start and pursue their learning journey from onboarding through deployment
• Project management skills to manage delivery of branding materials like digital content, blogs, mailers, websites, brochures, posters, standees, newsletters, WhatsApp communication posters, events, video storyboarding, press write-ups, with individual accountability
• Conceptualize, create and edit presentations for learning strategists, managers, leadership team, with a high level of accuracy and aesthetic value
• Efficient in designing collaterals with new age themes, attractive messaging, taglines, hashtags, WIIFM strategy that drives a call to action.

Loop is looking for a talented Junior Copywriter to join our team in Bangalore. The ideal candidate should have a solid background in writing both short-form and long-form content, with a keen understanding of digital platforms such as LinkedIn. As a Junior Copywriter, you will be responsible for crafting compelling copy that aligns with our brand voice and engages our target audience across various channels. We’re looking for a candidate who is proactive, takes initiatives, is a team player and of course, is creative and loves writing.

Responsibilities:

• Write clear, concise, and engaging copy for digital platforms, including websites, social media, emails, and lead-gen ads.
• Coordinate with the different teams - product, design, sales, to create assets that they need.
• Develop long-form content such as articles, blog posts, and whitepapers.
• Upload posts and maintain social media - posting, scheduling, interacting and engaging with users.
• Research industry-related topics (combining online sources, interviews and studies)
• Collaborate with the marketing team to brainstorm and create innovative content ideas.
• Edit and proofread content to ensure it meets brand guidelines and is error-free.
• Conduct simple keyword research and create SEO optimized content.
• Stay updated on industry trends and incorporate best practices in copywriting.
• Use AI tools and analytics to enhance content creation processes while maintaining creativity and originality.

Requirements:

• 2+ years of proven work experience as a Content Writer, Copywriter or similar role
• Excellent writing, editing, and proofreading skills.
• Strong organizational and time-management abilities to manage multiple projects and deadlines effectively.
• Ability to take initiative, work independently, and contribute ideas to the team.
• Proficiency in using AI tools and platforms to aid in content creation.
• Knowledge of script writing and experience in writing for LinkedIn are desirable.
• Background in writing for B2B or healthcare industries is a plus.

Additional Information:

• This is a full-time position based in Bangalore, India.
• Salary and benefits will be commensurate with experience and qualifications.

If you are a creative individual with a passion for writing and meet the above requirements, we encourage you to apply. Join us in creating impactful content that resonates with our audience and drives our brand forward.

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the

United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.

Position Overview:

We seek a highly skilled and experienced Senior/ Lead Software Engineer to join our innovative team. The ideal candidate will have a strong background in Java development and be proficient in various backend technologies and frameworks. The role involves designing, developing, and maintaining high-performance, scalable backend systems. The candidate should be comfortable working in a Linux environment and have hands-on experience with both SQL and NoSQL

databases, as well as modern containerization and orchestration tools.

Key Responsibilities:

• Design, develop, and maintain backend services using Java, Spring Boot, and Vert.x.

• Implement and manage database solutions using SQL and NoSQL databases.

• Work with Hibernate for ORM (Object-Relational Mapping).

• Develop and manage caching mechanisms with Redis.

• Implement messaging and streaming solutions using Kafka.

• Utilize Docker for containerization and Kubernetes for orchestration.

• Perform system designing to ensure high availability, scalability, and reliability of applications.

• Design and develop microservices or monolithic architectures based on project requirements.

• Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive code to enhance the user experience.

• Write clean, scalable code using Java programming languages.

• Revise, update, and debug code.

• Improve existing software.

• Develop documentation throughout the software development life cycle (SDLC).

• Serve as an expert on applications and provide technical support.

Mandatory Skills and Qualifications:

• Proven experience as a Java Backend Developer.

• Strong expertise in Java, Spring Boot, and Vert.x.

• Proficient in using Hibernate for ORM.

• Extensive experience with Linux operating systems.

• Hands-on experience with Git version control system.

• Solid understanding of SQL and NoSQL databases.

• Experience with Redis for caching.

• Practical knowledge of Kafka for messaging and streaming.

• Proficiency with Docker for containerization and Kubernetes for orchestration.

• Strong understanding of system designing principles.

• Experience with microservices or monolithic architecture.

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and as part of a team.

• Strong communication skills.

Preferred Skills:

• Familiarity with CI/CD pipelines.

• Knowledge of cloud platforms (AWS, Azure, GCP).

• Understanding of network protocols and security.

Educational Qualifications:

• Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.

Why Miko?

• Cutting-Edge Technology: Work with the latest in AI, robotics, and software development.

• Dynamic Work Environment: Collaborative and inclusive culture encouraging creativity and innovation.

• Career Growth: Opportunities for continuous learning, mentorship, and professional advancement.

• Impactful Work: Contribute to products that enhance the learning and play experiences of children worldwide.

• Global Reach: Be part of a brand that has a significant international presence.

• Innovative Products: Develop revolutionary products like the Miko robot.

• Supportive Culture: Enjoy a diverse, inclusive, and well-balanced work-life environment.

• Competitive Compensation: Receive competitive salaries and benefits packages.

• Entrepreneurial Spirit: Bring your ideas to life in a company that values initiative.

• Community Engagement: Participate in outreach programs and initiatives that give back to the community.

Job Location : Gurgaon Sector 15

Min Experience : 4 years in Front End

Salary : Hike on present according to company norms

Your core responsibilities:

• Design and build efficient, scalable & high performance systems.
• Interact with Product, Design and Engineering teams to spec, build, test and deploy new features.
• Perform Peer Code Reviews and mentor other engineers.
• Investigate production issues pertaining to our retail applications and implement intelligent solutions.
• Work on experimental projects and prototypes and build them into stable solutions.

What will help you thrive in this role? 

• You have 3+ years of experience building applications on the web platform with JavaScript, HTML and CSS.
• Expertise in Javascript and any Javascript frameworks/libraries like ReactJS, VueJS, Angular, Redux, etc.
• Strong fundamentals on Web Standards, Browser Performance and Rendering Pipelines, HTTP and other relevant concepts.
• You can write testable, maintainable code that’s easy to understand.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Knowledge of server side programming using NodeJs is a plus.
• A knack for benchmarking and optimization.

Desired Candidate Profile

• 3 years of Inside Sales (CBC selling)- High Ticket Value
• MBA from Tier 1/ 2 colleges preferred
• Good in number crunching
• Analytical bend and strong decision making ability
• Ability to communicate and work together with all stakeholders
• Hunger for growth
• Good experience in App selling    

About the Role

As an Android Developer, you will own the Android app and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code. Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners

Skills/Experience

1. Minimum 6+ years of hands-on Android development experience.
2. Strong Java and object-oriented concepts.
3. Solid understanding of Android architectural patterns especially MVVM and their importance in scalable software development process.
4. Strong understanding of Android fundamentals.
5. Experience in Android UI creation.
6. Experience of Android Live Data, Kotlin and Constraint layout would be a huge plus point.

Years of Exp –  Minimum 6-8 

Responsibilities

Work with dev teams and manage projects.

Plan with security and data protection as a foreword thought.

Build real-time and near real-time web applications with video/audio streaming.

Provide budgets and cost estimations for projects and server/service costs.

Design and develop client and server-side architectures.

Build front-end apps on React, Vue. You should be an expert at React.

Develop and manage database

Plan and write APIs

Test software to ensure responsive and efficiency

Write technical documentation

Requirement

5+ years experience

Front-end - React, Vue, Angular ( Expert in React and Angular)

Backend - Go-lang, Python, nodeJS, ( Must have working knowledge of atleast any of the two

programming languages)Framework: Django, Express JS

Misc - Linux, AWS, Deployment, Docker( Mandatory)