Customer Success Lead

Believe that their dogs deserve the best. (B1)

Customer Success Lead

Multi Recruit

Company

Home

Customer Success Lead

at Believe that their dogs deserve the best. (B1)

Agency job

via Multi Recruit

3 - 5 yrs

₹8L - ₹10L / yr

Bengaluru (Bangalore)

Skills

Customer Success

Customer Support

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

Successful onboarding of professionals to buy their first pack
Delivery of a high standard of customer success maintaining a single view per customer across channels
Defining and leading the implementation of our customer success policies
Selection and management of our customer success software
Maintenance of the help site(s) and template responses - updating as new features become available
Recruitment, training, and performance management of customer success staff

Requirements

Experience in a high volume customer service environment
Experience hiring and developing customer success staff
A can-do attitude to get things done efficiently and resolve user queries in a single contact
Excellent communication style and ability to stay calm under pressure

Desirable

Knowledge of customer success platforms and how they work

Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:

Successful onboarding of professionals to buy their first pack
Delivery of a high standard of customer success maintaining a single view per customer across channels
Defining and leading the implementation of our customer success policies
Selection and management of our customer success software
Maintenance of the help site(s) and template responses - updating as new features become available
Recruitment, training, and performance management of customer success staff

Requirements

Experience in a high volume customer service environment
Experience hiring and developing customer success staff
A can-do attitude to get things done efficiently and resolve user queries in a single contact
Excellent communication style and ability to stay calm under pressure

Desirable

Knowledge of customer success platforms and how they work

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