Reporting to our global VP of Commercial the Customer Success team lead will be responsible for all aspects of customer success, including:
- Successful onboarding of professionals to buy their first pack
- Delivery of a high standard of customer success maintaining a single view per customer across channels
- Defining and leading the implementation of our customer success policies
- Selection and management of our customer success software
- Maintenance of the help site(s) and template responses - updating as new features become available
- Recruitment, training, and performance management of customer success staff
Requirements
- Experience in a high volume customer service environment
- Experience hiring and developing customer success staff
- A can-do attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of customer success platforms and how they work
Shubham Vishwakarma
Full Stack Developer - Averlon
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.NETDear Candidates,
We have an urgent requirement for a Technical Lead – Full Stack role based in Bangalore. Please find the details below:
Work Location (WFO):
Nagar, Bengaluru, Karnataka
Interview Process:
L1 Interview – Face-to-Face at Office
Experience Required:
4-6 Years (Minimum1+ years in Technical Leadership role)
Role Overview:
The candidate will lead the technical vision and architecture of a compliance platform by designing scalable, secure, and high-performance systems. The role involves driving full-stack development across .NET and open-source technologies, enabling unified AI Agent capabilities, Single Authentication (SSO), and a One-UI experience.
Key Responsibilities:
- Define and own end-to-end architecture including micro-frontends, .NET services, FastAPI APIs, and microservices
- Lead full-stack development using .NET and modern open-source technologies
- Modernize legacy systems (ASP.NET, .NET Core, MS SQL Server) to cloud-native architecture
- Design and implement AI Agents, SSO, and unified UI experiences
- Manage sprint planning, backlogs, and collaborate with Product Owners
- Implement CI/CD pipelines using Jenkins, GitHub Actions
- Drive containerization and orchestration using Docker & Kubernetes
- Ensure secure deployments and cloud infrastructure management
- Establish engineering best practices, code reviews, and architecture governance
- Mentor teams on Clean Architecture, SOLID principles, and DevOps practices
Required Skills:
- ReactJS, FastAPI, Python, REST/GraphQL
- ASP.NET, MVC, .NET Core, Entity Framework, MS SQL Server
- Strong experience in Microservices Architecture
- DevOps: CI/CD, Jenkins, GitOps, Docker, Kubernetes
- Cloud Platforms: AWS / Azure / GCP
- AI/ML & LLM tools: OpenAI, Llama, LangChain, etc.
- Security: RBAC, API security, secrets management
Qualifications:
- BE / BTech in Computer Science
Amazon Web Services (AWS)
HTML/CSSWe are looking for a highly skilled Full Stack Developer (MERN Stack) with 3–5 years of experience to join our growing team. You will have the opportunity to work on cutting-edge technology solutions, build products from scratch, and contribute to scalable systems handling large volumes of data.
Key Responsibilities:
- Design, develop, and maintain scalable full-stack applications
- Build responsive and high-performance user interfaces using modern frontend frameworks
- Develop robust backend services and APIs
- Ensure seamless system performance while handling large-scale data without slowdowns
- Collaborate with cross-functional teams (product, design, QA) to meet business goals
- Optimize applications for maximum speed, scalability, and reliability
- Participate in architecture discussions and contribute to technical decisions
Required Skills & Qualifications:
Frontend
- Strong experience in React.js
- Hands-on experience with Next.js (mandatory)
- Good understanding of UI/UX principles and responsive design
Backend
- Solid experience in Node.js
- Experience with Python or Java is a plus
- Strong knowledge of RESTful APIs and microservices architecture
Databases
- Strong experience with SQL (mandatory)
- Experience with MongoDB is a plus
- Caching & Messaging
- Experience with at least one: Redis, Kafka, or Cassandra
Other Requirements
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced, collaborative environment
- Good communication and stakeholder management skills
Good to Have:
- Cloud certifications (AWS / Azure / GCP)
- Experience working on high-scale or distributed systems
- Exposure to DevOps practices and CI/CD pipelines
Why Join Us:
- Opportunity to work on cutting-edge tech and greenfield projects
- Ownership and freedom to build solutions from scratch
- Collaborative and growth-focused work environment
Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd September, 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 02nd September, 2023
Time: 10:000 AM to 4:00 PM
Venue:
Zycus Infotech Pvt Ltd.
Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.
Note:
1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)
2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original
3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)
Five Reasons Why You Should Join Zycus
1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.
2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises
3. Fast Growing: Growing Region at the rate of 30% Y-o-Y
4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus
5. AI Product Suite: Steer next gen cognitive product suite offering
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
About GoComet (www.gocomet.com):
GoComet is the world's leading AI Powered Transportation Visibility solution, revolutionizing the Supply Chain and Logistics industry. In just 5 years, we've partnered with over 500 Global Brands, including 7 Fortune 500 companies like John Deere, Unilever, and Koch Industries. At GoComet, we're not just changing logistics; we're shaping the future of global commerce.
Job Description:
We are seeking an experienced and dynamic Account Executive to drive sales in either the US or South East Asia region. As an integral part of our sales team, you will be responsible for expanding our customer base in the specified market, focusing on mid-market and enterprise segments. This role reports directly to the Global Head of Sales and Co-Founder.
Must-Haves:
● Tech Sales Experience: Proven track record in tech sales within the Supply Chain & Logistics industry, preferably with experience in selling SaaS solutions.
● International Market Experience: Demonstrated success in sales within international markets, specifically in APMEA or the Americas.
● Territory Planning & Pipeline Building: Strong understanding and experience in territory planning and pipeline building, particularly in the mid-market and enterprise customer segments.
● Outbound Pipeline Generation: Ability to effectively generate outbound pipeline through various channels and strategies.
Good to Have:
● Startup Experience: Previous experience working in a startup environment, with a demonstrated ability to thrive in a fast-paced, agile setting.
● Market Entry Experience: Experience in launching products or services into new markets, including market research, strategy development, and execution.
We Offer:
● Flat Structure: Work closely with the Global Head of Sales and Co-Founder in a flat organizational structure, enabling direct communication and rapid decision-making.
● Flexible Working Hours: Enjoy the flexibility to manage your work schedule according to your productivity and personal commitments.
● Market Compensation: Competitive salary package with performance-based incentives and opportunities for career growth.
● Dedicated Lead Gen and SDR Support: Access to dedicated lead generation and sales development resources to help you build and nurture your pipeline effectively.
● Travel Opportunities: Travel to multiple markets for business development purposes, gaining exposure to diverse cultures and business landscapes.
How to Apply:
If you are passionate about driving sales, thrive in a dynamic environment, and meet the qualifications outlined above, we encourage you to apply by sending your resume and a cover letter highlighting your relevant experience to [HR Email Address]. Please include "Account Executive - Sales (US/South East Asia)" in the subject line of your email.
Join us in revolutionizing the supply chain and logistics industry!
TCMS/MITRAC Developer & Lead
MITRAC:
Skills Required:
· Software Design & Development.
· TCMS Development using MITRAC Tool.
· Embedded C
· PLC Programming & IEC61131
· FBD/SFC/ST
· ModBus/Can Bus,Ethernet,Serial Communication.
· Strong TCMS testing Experience.
Non-MITRAC:
Skills Required:
· Strong Embedded C
· PLC Programming
· IEC61131
· FBD/SFC/ST
· Ethernet,Serial Communication.
· Experience RTOS
· Experience in Functional Testing of Industrial Application
Designation Offered:
· Software Engineer / Leading Engineer
Job Responsibilities:
· Responsible for designing, coding, and implementing software solutions using modern techniques and programming language
· Provides high-level database development assistance in creating specific applications for businesses
· Provides general support on information technology to design, develop, execute, and maintain the database application systems, applying several RDBMS
· Ensures research and innovation at all levels of the software development process
· May participate in multiple projects simultaneously as a senior development team member
· Functions as technical architect and Subject Matter Expert (SME) on enterprise related software systems
· Performs the role of the principal designer responsible for complex systems and their subsystems employing deep knowledge of current technology and tools, as well as relevant systems that are already existing
· Provides excellent customer service by responding to and assisting with help desk calls to resolving issues, including system outages
· Performs administrative duties as well as some project management tasks.
· Provide guidance and support to Application Developers
· Assist with schema design, code review, SQL query tuning
Experience:
· A minimum of 4 years and maximum of 6 years of relevant experience in a similar role
Qualification:
· Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science/Electronics/Information Science from reputed institutions
Skills Required:
Mandatory
· Strong skills in PSSQL, MYSQL and MSSQL programming languages
· Strong skills in scalable & large DB application development & field support for customers
· Good experience in MYSQL database, Linux environment development, developing large-scale, multi-tiered, scalable, reliable, and secure network applications
· Knowledge of Optimization & faster bug fixes
· Hands on experience on testing of database i.e., unit testing, stored procedures & trigger testing Etc.,
· Exposure & awareness of Versioning / Configuration & Defect Tracking tools are an added advantage
· Exposure to handling transactions, security, scalability, concurrency and management of the components
· Good in database documentation
· Hands on experience in different types of testing & interfacing with User interfaces (C#, JAVA, Python Etc,.)
Optional
· Knowledge of Splunk database is highly desirable
· Exposure to machine learning (ML) based projects where handled complex queries, written different types of procedures for ML data pre-processing.
· In database machine learning SQL on GPUs
Data Analytics Work closely with different Front Office and Support Function stakeholders including but not restricted to Business
Management, Accounts, Regulatory Reporting, Operations, Risk, Compliance, HR on all data collection and reporting use cases.
Collaborate with Business and Technology teams to understand enterprise data, create an innovative narrative to explain, engage and enlighten regular staff members as well as executive leadership with data-driven storytelling
Solve data consumption and visualization through data as a service distribution model
Articulate findings clearly and concisely for different target use cases, including through presentations, design solutions, visualizations
Perform Adhoc / automated report generation tasks using Power BI, Oracle BI, Informatica
Perform data access/transfer and ETL automation tasks using Python, SQL, OLAP / OLTP, RESTful APIs, and IT tools (CFT, MQ-Series, Control-M, etc.)
Provide support and maintain the availability of BI applications irrespective of the hosting location
Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability, provide incident-related communications promptly
Work with strict deadlines on high priority regulatory reports
Serve as a liaison between business and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated, and well understood, and considered as part of operational
prioritization and planning
To work for APAC Chief Data Office and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).
General Skills:
Excellent knowledge of RDBMS and hands-on experience with complex SQL is a must, some experience in NoSQL and Big Data Technologies like Hive and Spark would be a plus
Experience with industrialized reporting on BI tools like PowerBI, Informatica
Knowledge of data related industry best practices in the highly regulated CIB industry, experience with regulatory report generation for financial institutions
Knowledge of industry-leading data access, data security, Master Data, and Reference Data Management, and establishing data lineage
5+ years experience on Data Visualization / Business Intelligence / ETL developer roles
Ability to multi-task and manage various projects simultaneously
Attention to detail
Ability to present to Senior Management, ExCo; excellent written and verbal communication skills
Responsibilities:
Providing software application support under the supervision of the Senior Engineer.
Performing analyses on software application functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance.
Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
Keeping a record of configuration changes and scheduling application updates.
Documenting processes and monitoring application performance metrics.
Providing front-end support to clients and colleagues in other departments.
Requirements:
A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
Demonstrable experience as an application support engineer in a related field.
Advanced knowledge of integration and system testing
Ability to manage code migration, document configuration changes, and monitor performance.
Exceptional ability to provide front-end support to internal departments and web-based clients.
Advanced proficiency in determining the causes of application errors and repairing them.
Python
PostgreSQL
RedisPassionate about getting things done mindfully, rationally.
Good understanding of OOPS and Data structures
Proficiency in Python with at least 3-4 years of relevant experience
Solid understanding and deep knowledge of Flask, Docker, REST API's.
Knowledge of Databases - PostgreSQL
Working experience with Test Driven development
**Good to Have:**
Knowledge of Redis, Celery
Knowledge of Microsoft Azure.
End to End application Design, Development and Deployment
**Responsibilities:**
Interact and identify the gaps that exist between various products used in Airprobe and their needs.
Architect and build applications to address those gaps.
Create and improve the design, analytics, coding and testing for high-quality software and new products.
Write clean, maintainable code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc.)
Debug code and troubleshoot problems
Build automation scripts/DevOps/CI-CD pipeline for the application over Azure.
**Expectation:**
Start up Culture, Push the Boundaries, Leadership Qualities, Problem Solving
Responsibility Driven: We’ll ask you to take end to end ownership of whatever you are doing. We believe that the best comes out of you when you ship something end to end.
You know how to maintain balance between perfectionism and pragmatism.
You are research oriented, and love to explore ways to find things that you don’t already know
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon