Designation- Customer Service Representative
Job Location- Kaikondrahalli, Sarjapur Road, Bangalore
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Languages -
English & Hindi mandatory, Kannada/Tamil/preferred
6 days a week and the week-off will be on weekdays.
Specific Responsibilities:-
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
- Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
- Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
- Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
- Prepare a business requirement document (BRD) for our customer’s business needs.
- Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
- Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
- Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
- Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
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- Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
- Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
- Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
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- Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.
Required Skills
- Any knowledge or work experience in any of the famous ERP systems like Odoo, Oracle, Microsoft Dynamics, SAP, etc is a huge plus.
- Ability to understand different business operations, vertices and domains like Accounting, Sales, Purchase, Manufacturing, Logistics, Supply Chain, Procurements, Retail or e-Commerce, Wholesale Industry, etc and map them with our services and solutions in Odoo ERP.
- Critical thinker - An analytical approach to problem-solving
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- Strong business judgment and common sense
- Master in Product Demonstrations
- Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
- Ability to do multi-task, prioritize and manage time effectively
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- Excellent phone etiquette and active listening abilities
NodeJS (Node.js)
AngularJS (1.x)Responsibilities:
- Expertise in back-end programming language JavaScript , TypeScript , NodeJs
- Writing HTML , CSS , and JavaScript
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Good to haves:
Experience working with AWS infrastructure Docker or Kubernetes Message queues such as Kafka CI/ CD tools such as Jenkins
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- Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design , development and deployment)
- Hands on experience with programming languages like Node.js , Javascript Familiarity with front-end languages (e.g. HTML , JavaScript and CSS)
- Excellent analytical and time management skills
- BE/Btech degree in Computer Science or relevant field
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Back-End Programming, JavaScript, TypeScript, NodeJs, Testing, Node.js, SAAS Product, IT Services, Profitability, ERP, SaaS, IT Service, Web Applications, B2B, Self-Driven, Writing, HTML, CSS, RDBMS, Postgres, MySQL, Git, Microservices, AWS, Infrastructure, Docker, Message Queues, Kafka, CI/CD, Jenkins
Role Summary
This role focuses on creating a delightful experience for students on the Quizizz platform. Millions of teachers use Quizizz to engage with their students, and they count on us to make their classes fun and engaging. If you are excited about building a product that gets students excited about learning, then this might be the job for you.
About Quizizz
At Quizizz, we are empowering teachers to motivate and inspire their students to learn. Our platform serves over 70 million users in 90+ countries, making us the largest education platform built out of India. We serve https://www.similarweb.com/top-websites/category/science-and-education/education/" target="_blank">more web traffic than sites like Coursera and Udemy, and we are growing rapidly.
We are a profitable company, backed by some of the best global investors like Tiger Global and Nexus Partners. We take pride in having a small team of talented individuals, and we are looking for people who have made a habit of living outside their comfort zone.
Requirements:
What will you be doing?
You will focus on creating an engaging product experience for students on Quizizz. Some key aspects of the role include:
- Building live engagement features that keep students hooked to their teachers.
- Leverage tools like gamification and multiplayer game dynamics to maximize student engagement.
- Build feedback loops between teachers, students and their parents.
- Foster peer to peer learning to boost student motivation.
What are we looking for?
As a product leader at Quizizz, you will be expected to drive all major initiatives focused on student engagement. We believe that the following skills would make you a great fit for this role:
- Experience: If you have the skills and ability, then experience is no bar. But you would likely need 3-4 years of product management experience to be a strong candidate.
- Research and project planning: You will be driving strategy for this critical piece of our product. Your research will leverage user surveys, analytics data, market research, academic papers and more. You will need to assimilate all this information and come up with an action plan that will achieve the company's objectives.
- Strong user empathy and product design skills: Growth at Quizizz is driven by word of mouth (with $0 ad spend), because we have an amazing product that people love to talk about (just check our https://twitter.com/search?q=quizizz&;src=typed_query" target="_blank">twitter mentions). This was built through years of listening to our users, and building the product that they wanted.
- Software engineering: A strong understanding of software engineering would be crucial to planning and executing your action plan. Understanding the capabilities and limitations of technology will help you push the boundaries of what is possible, while still delivering projects on time.
- Team building: You will be leading a cross-functional team of talented software engineers, designers, analysts and more. Being able to attract and retain the best talent would also be a key responsibility.
I hope this gives you a good idea of what this role entails. If this sounds like the opportunity you've been looking for, then please get in touch. We look forward to hearing from you!
Benefits
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support including travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious Meals including breakfast and lunch served at office, and a fully-stocked pantry for all your snacking needs.
Quizizz is an equal opportunity employer and we believe diversity is key to our success.
As a partial Google-acquired company, we’re proving success doesn’t come by accident.
Benison has a history of demonstrating growth by innovation. We re-invest our profits back into the initiatives for growth of our people and the company. The culture, technology innovations, customer service, our actions are aligned to our values. Our value and culture is the reason why our people stay with Benison much longer than industry standards
Get the best from your life with Benison
Join the Benison Developer Family
Benison Technologies is filled with passionate people who lead fascinating lives. You’ll fit right in. From the amazing benefits, mentorship, growth opportunities and team bonding activities, we help you thrive while experiencing the Benison life.*
Key Requirements for the Role
Skills Required
MS WSUS ASP.NET, HTTP, WebServices Reverse Engineering & Debugging Performance Improvement
Network Programming skills
C++ to .NET Migration
Database Skills
MSSQL
SDLC Exposure
SCRUM
Soft skills such as proficiency in Spoken English, Creativity, Intelligent Thinking
Type of work
Sustenance & Upgrade
For more information you may visit *
https://benisontech.com/" target="_blank">https://benisontech.com/
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2. Proofread content written by other content writers.
3. Hire freelance content writers
4. Build creative and professional content for emailers, taglines, marketing, etc.
5. Have basic understanding of SEO
Skill(s) required: Blogging, Creative Writing, English Proficiency (Spoken) and English Proficiency (Written), SEO
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Full Stack Developer - Averlon