Customer Care Executive

Key Responsibilities:

• Assist in planning and executing email marketing campaigns to generate leads.
• Create engaging email content tailored to potential clients interested in web design, mobile app development, and SEO.
• Manage and grow email contact lists.
• Monitor email performance metrics such as open rates, click-through rates, and conversions.
• Research and identify potential B2B leads and contribute to the lead generation pipeline.
• Work closely with the sales and marketing teams to align email campaigns with business goals.
• Use tools like Mailchimp, HubSpot, or similar platforms to manage campaigns.

Requirements:

• Strong written communication skills.
• Basic understanding of digital marketing and email platforms.
• Interest in web technologies and digital services.
• Self-motivated and eager to learn.
• Bachelor’s degree in Marketing, Communications, or a related field

• Good design skills and exposure to multiple software architectures.
• Strong understanding of OO/ knowledge of frameworks such as Spring/ Spring Boot/ design and good software development practices.
• Strong core server-side technologies experience (Java). 
• Knowledge of Android is a huge plus.
• Strong database skills including schema design.
• Strong knowhow of data-structures and algorithms.
• Experience with configuration management, testing, deployment.
• Hands on development across technologies.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

Experience: 3-5 Years Experience

Skills:

Swift Language, Sqlite Database

WORK FROM OFFICE 

Location : Ahmedabad 
Salary : Hike on current salary ...

Key responsibilities:

• Plan and execute Web, SEO/SEM, Database Marketing, Email, Social media, and Advertising campaigns
• Design, Build, and maintain Social Media presence
• Measure and report performance of Digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identify trends, insights and optimize approach based on the insights.
• Plan and execute periodic Content Calendar for Branding and Inbound lead acquisition
• Create landing pages and optimize user experience for Lead Acquisition
• Should be able to plan and execute Webinars, Seminars and Events

Skills:

• MBA or PGDM in Marketing
• 6+ years of experience in Digital Marketing for IT/ITES Services Industry
• Must have exposure in marketing of Digital Technologies and Services like Cloud, Analytics, APIs, Software Development & Channels
• Good to have experience in using HubSpot as Marketing Tool
• Must have excellent verbal and written Communication skills with exposure to Global Clients