Customer Care Executive

• Strong Product Designer profile, with a focus on UX works
• Mandatory (Experience 1) – Minimum 4+ YOE in end-to-end Product Design for B2B SaaS products
• Mandatory (Experience 2) – Must have 1+ YOE in a small / mid-sized product startup
• Mandatory (Experience 3) – Must have strong UX works, including User Research, Personas, User Journey and Work-flows
• Mandatory (Portfolio) - Must have detailed Product Design case studies, including UX-focused works like User Research, Personas, Work-Flows, User Journery etc (B2B SaaS Products preferred)
• Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Job Role: Machine Learning & AI Developer

Skills: Data Science, Deep Learning, ML & Generative AI,

Job Description:

We are looking for a highly skilled and experienced ML& AI Developer to join our dynamic team. The ideal candidate will have a robust background in developing web applications using Django and Flask, with expertise in deploying and managing applications on AWS. Proficiency in Django Rest Framework (DRF), a solid understanding of machine learning concepts, and hands-on experience with tools like PyTorch, TensorFlow, and transformer architectures are essential.

Key Responsibilities

• Develop and maintain web applications using Django and Flask frameworks.
• Design and implement RESTful APIs using Django Rest Framework (DRF)
• Deploy, manage, and optimize applications on AWS services, including EC2, S3, RDS, Lambda, and CloudFormation.
• Build and integrate APIs for AI/ML models into existing systems.
• Create scalable machine learning models using frameworks like PyTorch, TensorFlow, and scikit-learn.
• Implement transformer architectures (e.g., BERT, GPT) for NLP and other advanced AI use cases.
• Optimize machine learning models through advanced techniques such as hyperparameter tuning, pruning, and quantization.
• Deploy and manage machine learning models in production environments using tools like TensorFlow Serving, TorchServe, and AWS SageMaker.
• Ensure the scalability, performance, and reliability of applications and deployed models.
• Collaborate with cross-functional teams to analyze requirements and deliver effective technical solutions.
• Write clean, maintainable, and efficient code following best practices.
• Conduct code reviews and provide constructive feedback to peers.
• Stay up-to-date with the latest industry trends and technologies, particularly in AI/ML.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 3+ years of professional experience as a Python Developer.
• Proficient in Python with a strong understanding of its ecosystem.
• Extensive experience with Django and Flask frameworks.
• Hands-on experience with AWS services for application deployment and management.
• Strong knowledge of Django Rest Framework (DRF) for building APIs.
• Expertise in machine learning frameworks such as PyTorch, TensorFlow, and scikit-learn.
• Experience with transformer architectures for NLP and advanced AI solutions.
• Solid understanding of SQL and NoSQL databases (e.g., PostgreSQL, MongoDB).
• Familiarity with MLOps practices for managing the machine learning lifecycle.
• Basic knowledge of front-end technologies (e.g., JavaScript, HTML, CSS) is a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills and the ability to articulate complex technical concepts to non-technical stakeholders.

• Hands-on expertise in managing technical teams and work closely with business stakeholders
• Should be familiar with card testing and POS ecosystem.
• Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
• Payment’s domain experience.
• Extensive experience on Base24 & SWITCH part for payment format.
• Exposure on ISO8583 Messaging system.
• API understanding and creation.
• Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
• Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
• Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
• Must have strong technical skills in Android APK and iOS development Concept and Web services.
• Supportability, monitoring, ops in general.
• Accurate cost models to deploy and operate
• Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
• Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
• Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
• Extensive experience with payment devices (pin pads, printers, registers, scanners).
• Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular. 
• Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
• Experience in messaging tools like Kafka/AWS Kinesis etc...
• Design expertise for performance, scalability, fault tolerance and high availability

• Experience with POS systems and Payments domain.
• Demonstrated experience for systems architecture, design, and integration for POS systems
• Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
• Experience with one or more RDBMS databases like MySql, PostGreSQL
• Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
• Caching technologies like: Redis, Elasticache,
• Cloud Providers like: AWS/ Google Cloud / Azure
• CI / CD : Jenkins, Docker, Kubernete
  

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Educational Qualification: M.Com with 2ND Class and above

Experience: Minimum 3 Years of experience in any organization handling Accounts, Financial Accounting & Administration related work.

Number of Vacancies: 1 Nos

About Employer: Not for Profit (NGO) Organization having office located in Kalyani Nagar, Pune

JD - Junior Accountant

1] Day to Day Accounting Voucher Entry with accuracy in Tally Software

2] Tax related reports preparation

3] Banking & Tax / Legal Related out of office work

4] Must have TDS / GST / Income tax related basic knowledge

5] Experience in Tax Return filing will be added advantage

6] Candidate having experience with CA firm will be added advantage.

7] Any Other task assigned by Reporting Manager related to Accounts & Administration

Salay: Hike on current CTC & as per performance in interview & candidate credentials.

The responsibilities and duties section is the most important part of the job description. Please read them below and if interested, do go ahead and apply!

Roles and Responsibilites:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and onboarding
• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements
• Creates and updates compensation strategy through market analysis and pay surveys
• Handles investigation and resolution of employee issues, concerns and conflicts
• Ensures all employment practices comply with federal, state and local regulations

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.