Customer Care Executive

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Apply with your work links.

Job Role: Video Editor

Experience Level: 1.5+ years

Location: Bangalore, Onsite.

Responsibilities:-

● Creation of Social media posts, reels, long format videos, etc .

● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences.

● Correct errors, using editing equipment.

● Must know motion graphics.

● Minimum 8-10 edits in a day.

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro.

● Edit a variety of formats from high-energy Reels and social ads to brand stories, promos,

interviews, and documentaries.

● Take the lead on post-production: cutting, pacing, audio mixing, color correction, and final exports.

● Collaborate with directors, producers, and designers to bring scripts and concepts to life.

● Keep output quality consistent and crisp even when timelines are tight.

● Receive and implement feedback like a pro clear, fast, and fuss-free.

Apply with your work links.

Job Purpose:

To ensure optimal performance, uptime, and reliability of CNC machinery through

preventive and corrective maintenance, supporting uninterrupted production and

minimizing downtime.

Key Responsibilities:

• Maintenance Planning & Execution:

o Plan and execute preventive, predictive, and breakdown maintenance for CNC

machines (e.g., VMC, HMC, turning centers, wire-cut, EDM).

o Maintain and update maintenance logs, history cards, and service records.

• Troubleshooting & Repairs:

o Diagnose mechanical, electrical, and PLC faults on CNC machines.

o Coordinate with OEMs and vendors for complex issues and spare part

procurement.

• Performance Monitoring:

o Monitor machine performance using TPM/OEE metrics and take corrective

actions.

o Conduct root cause analysis (RCA) for frequent or major breakdowns and

implement CAPA.

• Process & System Improvement:

o Support upgrades or retrofits of CNC equipment.

o Recommend improvements for energy efficiency, machine life, and tooling

compatibility.

• Team & Compliance:

o Guide and train junior technicians.

o Ensure adherence to safety, 5S, and ISO/TPM/Lean practices in the

maintenance area.

Key Skills & Competencies:

• In-depth knowledge of CNC machine operations, controls (Fanuc, Siemens,

Mitsubishi), and mechanics.

• Hands-on experience with hydraulic, pneumatic, lubrication, and electrical systems.

• Familiar with TPM principles, maintenance KPIs, and continuous improvement

methodologies.

• Good communication and vendor coordination skills.

• Analytical mindset with problem-solving abilities.

Job Description : Software Testing (Only Female)

VirtuBox, the world's premier B2B Cloud-based SaaS solution, empowers businesses to forge unforgettable customer experiences that transcend screens and ignite brand loyalty i.e. VirtuBox is Transforming Customer Journeys, One Pixel at a Time.

Job Summary :

We are seeking a proactive and detail-oriented Software Tester with 1–2 years of experience in manual and/or automation testing. The ideal candidate will work closely with developers and product teams to ensure high-quality software delivery by identifying bugs, writing test cases, and executing comprehensive test cycles.

Key Responsibilities :

• Analyze software requirements and design test cases to ensure functionality and performance.
• Identify, document, and track defects using bug-tracking tools.
• Collaborate with developers and stakeholders to resolve issues and improve software quality.
• Perform functional, regression, system, and performance testing.
• Execute automated testing using tools like Selenium, JMeter, or Appium.
• Participate in agile development processes, including stand-up meetings and sprint planning.
• Prepare detailed test reports and documentation for stakeholders.
• Conduct security and usability testing to ensure compliance with industry standards.
• Manage test data to create realistic testing scenarios.
• Validate bug fixes and ensure all functionalities work correctly before release.

Skill Required :

1. Soft Skills 

• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.
• Attention to detail and ability to work under deadlines.

1. Technical skills

• Knowledge of manual testing and automated testing tools (Selenium, JMeter, Appium, etc.).
• Understanding of SDLC (Software Development Life Cycle) and STLC (Software Testing Life Cycle).
• Familiarity with defect tracking tools (JIRA, Bugzilla, etc.).
• Basic programming knowledge (Python, Java, SQL) is a plus.

Eligibility Criteria :

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–2 years of hands-on experience in software testing.
• Excellent analytical and communication skills.
• ISTQB certification is desirable but not mandatory.
• Basic knowledge of any scripting or programming language is a plus.
• Strong problem-solving and analytical skills.

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

Responsibilities 

• Identify, analyze, and interpret trends or patterns in complex data sets to develop a thorough understanding of users, and acquisition channels.
• Run exploratory analysis uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given opportunity.
• Help execute projects to drive insights that lead to growth.
• Work closely with marketing, design, product, support, and engineering to anticipate analytics needs and to quantify the impact of existing features, future product changes, and marketing campaigns.
• Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure. Build tracking plans for new and existing products and work with engineering to ensure proper
• Analyze, forecast, and build custom reports to make key performance indicators and insights available to the entire company.
• Monitor, optimize, and report on marketing and growth metrics and split-test results. Make recommendations based on analytics and test findings.
• Drive optimization and data minded culture inside the company.
• Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into all key decision making.
• Effectively present and communicate analysis to the company to drive business decisions.
• Create a management dashboard including all important KPIs to be tracked on a company and department level

• Establish end to end campaign ROI tracking mechanism to attribute sales to specific google and Facebook campaigns

Skills and Experience

• Minimum 1-2 years of proven work experience in a data analyst role.
• Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion.
• Strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience extracting insights using advanced SQL or similar tool to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics, studio and Excel.
• Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques.
• Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast-paced environment.
• Active team player, excellent communication skills, positive attitude and good work ethic.