Customer Care Executive

Strong B2B SaaS Product Manager / Early Product Talent profiles

Mandatory (Experience 1) – Must have minimum 10 months+ of Product Management experience OR strong product-focused internships where candidate has owned outcomes end-to-end

Mandtaory (Experience 2) - Proven experience owning products end-to-end – from problem discovery and PRD creation to launch, iteration, and impact measurement

Mandatory (Experience 3) – Comfort with data and ability to define KPIs, analyse performance, and iterate based on insights

Mandatory (Company ) - Must have worked in B2B SaaS companies only, preferably in Series A to Series C funded startups OR top B2C product company

Mandatory (Education 1) – Must be an Engineer and an alumnus of Top 7 IITs only (IIT Bombay, IIT Delhi, IIT Kanpur, IIT Kharagpur, IIT Madras, IIT Guwahati, IIT Roorkee) and BITS Pilani

Mandatory (Education 2) – Year of graduation should be 2023 or later

Mandatory (Note) - Overall experience should not be more than 2 years

About LeadSquared

LeadSquared is a leading sales execution and marketing automation platform trusted by 2,000+ businesses globally, including healthcare, education, financial services, and real estate. Headquartered in Bengaluru with offices across the US, UK, UAE, and Southeast Asia, we empower sales teams to close faster, smarter, and at scale.

Our AI team is at the forefront of integrating cutting-edge large language model capabilities into enterprise workflows — building intelligent agents, copilots, and automation systems that redefine how businesses operate.

Role Overview

We are looking for a Senior AI Engineer with hands-on experience building LLM-powered agents and agentic AI systems. You will design, develop, and deploy autonomous AI pipelines that solve complex, multi-step business problems — from lead qualification and follow-up automation to intelligent CRM workflows and beyond.

This role is ideal for someone who is deeply excited about the frontier of AI, can move fast, and wants their work to directly impact millions of sales professionals worldwide.

Key Responsibilities

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Design and build LLM-powered agentic systems using frameworks such as LangChain, LlamaIndex, AutoGen, or CrewAI to automate complex, multi-step workflows.

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Develop and maintain Retrieval-Augmented Generation (RAG) pipelines with vector databases (Pinecone, Weaviate, Chroma, pgvector) for domain-specific knowledge grounding.

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Build and integrate tool-use and function-calling capabilities into AI agents, enabling dynamic interaction with internal APIs, databases, and third-party services.

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Implement prompt engineering strategies including chain-of-thought, few-shot prompting, and structured output parsing to ensure reliable agent behavior.

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Design evaluation frameworks and observability pipelines (LangSmith, Helicone, custom metrics) to monitor agent performance, accuracy, and cost.

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Collaborate with product, sales, and domain teams to translate business requirements into AI-driven solutions and features.

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Optimize LLM inference for latency and cost using techniques like caching, model distillation, quantization, and batching.

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Stay current with the rapidly evolving LLM ecosystem and proactively propose improvements and new approaches.

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Contribute to internal best practices, documentation, and knowledge-sharing across the engineering org.

Required Qualifications

Experience

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2–4 years of professional software engineering experience, with at least 1–2 years focused on LLM/AI systems.

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Proven experience shipping LLM-based products or agentic AI systems into production environments.

Technical Skills

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Strong proficiency in Python and familiarity with async programming patterns for AI pipelines.

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Hands-on experience with LLM APIs: OpenAI (GPT-4o), Anthropic (Claude), Google (Gemini), or open-source models (Llama, Mistral).

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Experience with agentic frameworks: LangChain, LangGraph, LlamaIndex, AutoGen, CrewAI, or similar.

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Solid understanding of RAG architectures, embedding models, and semantic search.

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Experience with vector databases and similarity search infrastructure.

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Knowledge of REST APIs, microservices architecture, and containerization (Docker/Kubernetes).

Problem-Solving & Mindset

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Strong ability to decompose ambiguous, open-ended problems into structured AI system designs.

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Experience with prompt debugging, LLM evaluation, and iterative refinement workflows.

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Ability to balance research exploration with engineering pragmatism to ship reliable systems.

Preferred Qualifications

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Experience with multi-agent orchestration and agent memory systems (short-term and long-term).

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Familiarity with fine-tuning or RLHF workflows for domain adaptation.

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Background in NLP, information retrieval, or conversational AI.

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Prior experience in B2B SaaS or CRM domain is a plus.

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Contributions to open-source AI/ML projects or published research/blogs.

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Experience with cloud platforms: AWS, GCP, or Azure — particularly AI/ML services

Solid Fundamentals and exceptional problem-solving skills

Solid and fluent understanding of algorithm and data structures

Proficiency in Scala + Spark

Experience Range: 3 to 7 Years

Requirement Some or all of them – because we believe intelligent people can pick up whatever they need in a short period of time. You just need to prove that you can:

Excellent programming skills and knowledge of Java / Scala

Excellent software design, problem solving and debugging skills

Experience with modern Big data technologies such as Spark, NoSQL, Cassandra, Kafka, Map Reduce, Hadoop ecosystem is a must have

Experience with data analytics and ability to mine data to obtain insights is much appreciated

• Strong Product Motion Designer / Animator / Interaction Designer profile
• Mandatory (Experience 1) – Must have a Minimum 3 years of experience as a Product Motion Designer / Animator.
• Mandatory (Experience 2) – Must have worked with Product Design teams on interactive motion design projects for consumer-focused apps.
• Mandatory (Portfolio) – Must have a strong portfolio showcasing interaction designs, product animations, motion designs, micro-interactions & illustrations from top B2C product companies (e.g., Swiggy, Zomato, Cred, Paytm, Flipkart, etc.).
• Mandatory (Company) – Must be from Top B2C Product Companies
• Mandatory (Exclusion 1) – Do not consider candidates focused mainly on illustrartion or marketing motion graphics (ads, banners, brand films, video editing).
• Mandatory (Exclusion 2) – Do not consider Gaming-focused Motion Designer profiles
• Mandatory (Tools & Skills) – Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

P&L Ownership: Lead and manage end-to-end marketing budgets, CAC, LTV, and contribution margins.

Strategy Development: Design and implement 360° marketing strategies across digital, performance, brand, influencer, CRM, and offline retail.

Team Leadership: Manage, mentor, and scale a team of channel experts across media, content, performance, and growth.

Channel Optimization: Oversee performance marketing (Meta, Google, Amazon), SEO, email/SMS, and affiliate to drive customer acquisition and retention.

Brand & Content: Work closely with the brand and creative teams to define positioning, campaigns, and brand storytelling across platforms.

Campaign Planning: Lead monthly and quarterly marketing calendar aligned to business goals and product launches.

Cross-Functional Collaboration: Partner with founders, supply chain, product, and ecommerce teams to ensure seamless execution and brand alignment

Reporting & Insights: Drive marketing analytics, dashboards, and reporting for continuous improvement.

Integration Lead

Job Description

This role must be capable of building Dot net application and integration capabilities to enable microservice architecture. In addition to being hands on developer, the role requires the individual to leading and work with Dot net developers and integration developers, overseeing the end to end technical working to deliver features. Candidates who like to experiment and learn/discover new technologies, methods, tools with a direction to bring new capabilities to the product will be suitable

Key Responsibilities

• Perform Product Discovery proof of concepts as directed by Product manager
• Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.
• Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.
• Capable of developing restful services using Dot net framework and other integration tools
• Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.
• Translate mockups and wireframes into functioning front-end code.
• Write and maintain documentation for new and existing features.
• Keep up-to-date on best practices and new technologies.
• Rapid prototyping, and presenting conceptual design and working prototypes to management.
• Conduct design and code reviews and collaborate to ensure your own code passes review.
• Work with Product Management to analyze require

Required Skills & Experience

• Experience in Dot Net framework preferably in cloud based platforms/infrastructure
• Experience in integration enablement preferably in REST APIs
• Experience in Database languages and stored procedures, database query optimization
• Experimental knowledge in a broad technical aspects like SSO (SAML2/Oauth2), Security, RPA, Microservices architecture

Qualifications

BE with 6+ years of experience in product development

About Us:

At SarthhakAI, we’re building bodh scientific™, an AI-driven platform that helps scientists and engineers accelerate R&D- from experiment design to formulation optimization. We work with leading organizations in the field of Chemicals, Life Sciences and Material Sciences to bring AI into real-world scientific workflows.

We’re now looking for a smart, curious, and proactive Business Development & Sales Associate to help us expand our reach and build relationships with enterprise clients, research institutions, and innovative science-led companies.

We would prefer if you are based in the NCR region, and should be open to occasional travel.

What You’ll Do

• Enterprise Outreach: Identify and approach R&D and manufacturing companies (chemicals, coatings, polymers, pharma, packaging, etc.) to introduce bodh scientific.
• Lead Generation: Research and connect with decision-makers (CTOs, Heads of R&D, Innovation Managers) through email, LinkedIn, and events.
• Sales Pipeline Management: Schedule demos, maintain CRM updates, and support founders in proposal and follow-up communication.
• Product Demos & Presentations: Learn and demonstrate the product value proposition in simple, impactful language.
• Social Media & Marketing Support:
• Help run outreach campaigns and webinars.
• Assist in drafting short posts or content ideas for LinkedIn and email marketing.
• Event & Conference Support: Represent the company at expos, academic events, and online workshops.

What We’re Looking For

• You must have a Bachelor’s or Master’s degree in Science or Engineering (Chemistry, Material Science, Life Sciences preferred). We would also prefer experience/education in a commerce/business stream. 
• Strong curiosity about AI and R&D, interested in how AI transforms research.
• Excellent written and verbal communication skills (English) 
• Comfort with LinkedIn, CRM tools (HubSpot/Apollo), and outreach platforms.
• Ability to think strategically and execute independently.
• Startup mindset- resourceful, organized, and proactive.

Why Join Us

• Be part of a growing deeptech startup shaping the future of R&D.
• Work directly with founders and clients across India and abroad.
• Learn how to sell a high-tech B2B SaaS product to enterprise clients.
• Exposure to cutting-edge fields- AI, scientific R&D, and innovation.
• Growth opportunities in business development, partnerships, or marketing.

Compensation

• Competitive base pay + performance-based incentives
• Additional perks for event participation, travel, and client demos

1. Maximising automation within the organization. 
2. Understand various functions’ systems & automation-related needs and design & implement solutions for them.
3. Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
4. Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions. 
5. Add value to the growth of the organization's top line & bottom line.