Customer Care Executive

Job Description: Veeva CRM Tester (EU/APAC Rollout)

Diabetic Care Medical Devices | Global Commercial Operations

Location: Remote / Hybrid (EU or APAC preferred, with overlap to US hours)

Engagement: Contract / Full-Time

Industry: Medical Devices – Diabetic Care

Experience: 5–8 years in software testing with strong functional Veeva CRM expertise

About the Role

A US-based leader in diabetic care medical devices is expanding its commercial operations into Europe and Asia-Pacific markets. As part of this strategic rollout, we are looking for a Veeva CRM Tester to ensure the quality, compliance, and seamless adoption of our Veeva CRM platform across EU and APAC affiliates.

You will partner with business analysts, Veeva administrators, developers, and regional commercial teams to validate CRM functionality, localization, integrations, and regulatory configurations — ensuring our field reps and medical teams have a reliable, compliant, and intuitive platform.

Key Responsibilities

•  Test design and execution: Design, document, and execute functional, regression, integration, and UAT test cases for Veeva CRM modules across EU/APAC rollouts.

•  Core Veeva CRM functionality: Validate Account Management, Call Reporting, Cycle Plans, Territory Management, Sample Management, Approved Email, CLM (Closed Loop Marketing), Medical Inquiry, Coaching Reports, and MyInsights.

•  Localization and compliance: Test country-specific configurations including localization, language packs, currency, time zones, consent capture, and HCP/HCO compliance (EFPIA, MedTech Europe, APAC equivalents).

•  Integration testing: Verify integrations between Veeva CRM and downstream/upstream systems (Veeva Network/OpenData, MDM, ERP/SAP, marketing automation, data warehouses, and analytics platforms).

•  Release testing: Perform release testing for Veeva CRM seasonal General Releases (3x/year) and identify regression impact on existing functionality.

•  Mobile and offline testing: Execute testing on Veeva CRM iPad and Veeva CRM for Browser, including offline sync scenarios.

•  Data migration validation: Validate account, contact, address, affiliations, and historical call data migration during country go-lives.

•  Defect management: Track and manage defects in JIRA / Azure DevOps / HP ALM; partner with developers and Veeva support on resolution.

•  Test automation: Contribute to test automation strategy and execute scripts using tools such as Selenium, Provar, or Tosca where applicable.

•  Regulatory documentation: Support GxP / CSV (Computer System Validation) documentation aligned with medical device regulatory standards (FDA 21 CFR Part 11, EU MDR, GDPR).

•  Cross-region collaboration: Coordinate with US-based program team and EU/APAC affiliate stakeholders across multiple time zones.

Required Qualifications

•  5–8 years of software QA / testing experience, with at least 3+ years specifically testing Veeva CRM.

•  Strong functional understanding of Veeva CRM modules and the underlying Salesforce platform (Veeva is built on Salesforce).

•  Hands-on experience with Veeva CRM rollouts across multiple countries, ideally in EU and/or APAC.

•  Solid grasp of life sciences / medical devices commercial processes — HCP engagement, sample compliance, multichannel cycle planning.

•  Experience testing Veeva Network, Veeva Vault CRM, or Veeva OpenData integrations.

•  Proficiency in test management tools (JIRA, Zephyr, qTest, HP ALM, or Azure DevOps).

•  Understanding of regulatory frameworks: GDPR, EU MDR, GxP, 21 CFR Part 11, and country-specific HCP transparency reporting laws.

•  Strong analytical, documentation, and stakeholder communication skills.

•  Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field.

Preferred Qualifications

•  Veeva CRM certifications (Veeva CRM Administrator / Veeva Align / Veeva Vault).

•  Experience with Veeva Vault CRM migration (the next-gen platform replacing Salesforce-based Veeva CRM).

•  Prior testing experience in medical devices, especially diabetes care, glucose monitoring, or insulin delivery systems.

•  Exposure to automation frameworks like Provar (purpose-built for Veeva/Salesforce).

•  Experience supporting multi-country, multi-language rollouts with phased go-lives.

•  Familiarity with agile/SAFe delivery models and shift-left testing practices.

Position: Cloud Sales Executive Industry: Web Hosting & Cloud Solutions Experience: 1–4Years Location: Amrapali Circle, Vaishali Nagar, Jaipur. Employment Type: Full-Time About Us: We are a fast-growing web hosting and cloud services provider, delivering secure, scalable, and reliable digital infrastructure to businesses across industries. With a commitment to performance, innovation, and customer success, we empower clients with world-class solutions like Shared Hosting, VPS, Dedicated Servers, Reseller Hosting, and cloud offerings on AWS, Azure, and Google Cloud. We're looking for a Senior Business Development Executive who thrives in a fast-paced, tech-driven environment and is passionate about driving growth through strategic outreach and relationship building. Role Overview: As a Senior Business Development Executive, you will be responsible for identifying, engaging, and converting prospective clients into long-term partners. You will leverage multiple channels such as cold calls, emails, LinkedIn networking, and industry events to generate quality leads and close sales. This role requires in-depth IT sales knowledge, excellent communication skills, and a solid understanding of cloud technologies and modern hosting infrastructure. You’ll be the bridge between client needs and our technical capabilities, offering customized solutions that drive real business value. Key Responsibilities: o Proactively identify potential clients using calls, emails, social media (especially LinkedIn), and industry connections o Build and maintain a pipeline of qualified leads in Google Sheets, ensuring all interactions are logged and updated o Understand client requirements, pain points, and business goals to recommend suitable hosting or cloud solutions o Conduct product walkthroughs, presentations, and consultations to guide decision-making o Prepare professional, customized proposals, pricing quotations, and service agreements o Handle negotiations with confidence, ensuring win-win outcomes for both client and company o Will be responsible for B2B and B2C and Pre-Sales and Post Sales and Tech teams to ensure accurate scoping and troubleshooting. o Close deals and ensure a smooth handoff to onboarding and support teams o Stay updated with industry trends, competitor activities, and emerging cloud technologies (AWS, Azure, GCP, Linode) o Educate clients on the benefits of moving to the cloud or upgrading their hosting infrastructure o Work with the marketing team to align outreach strategies and campaign goals o Participate in webinars, exhibitions, and other marketing events to represent the company What We’re Looking For: • 4–6 years of proven experience in business development, preferably in web hosting, cloud, or IT infrastructure sales • Strong knowledge of web hosting services and cloud technologies like AWS, Azure, GCP, Linode and more. • Exceptional written and verbal communication skills • Ability to prepare accurate, compelling quotations and proposals • Self-driven, goal-oriented, and confident in both outbound sales and consultative selling • Strong presentation, negotiation, and relationship management skills • Ability to work independently while contributing to a collaborative team culture Preferred Skills (Bonus Points): • Technical certifications in cloud platforms (AWS/Azure/GCP, Linode) • Experience in managed web hosting services • Basic understanding of B2B and B2C Selling What We Offer: • Salary as per industry with performance-based incentives • A supportive and collaborative team environment • Opportunities for learning and certification in cloud and IT technologies • Career growth in a rapidly expanding company 

Experience: 3+ years

Responsibilities:

• Build, train and fine tune ML models
• Develop features to improve model accuracy and outcomes.
• Deploy models into production using Docker, kubernetes and cloud services.
• Proficiency in Python, MLops, expertise in data processing and large scale data set.
• Hands on experience in Cloud AI/ML services.
• Exposure in RAG Architecture

About Crayon Infotech:

Crayon Infotech is a fast-growing digital solutions company specializing in mobile app development, web development, UI/UX design, and digital marketing. We work with startups and enterprises to deliver cutting-edge technology solutions. We believe in innovation, collaboration, and quality execution.

Job Summary:

We are looking for a dynamic and result-oriented Inside Sales Executive to join our team. The ideal candidate will be responsible for lead generation, client engagement, pitching our services, and converting prospects into customers. You should have strong communication skills and the ability to understand client requirements.

Key Responsibilities:

• Generate leads through calls, emails, LinkedIn, and online platforms.
• Understand client needs and present appropriate service offerings (Mobile Apps, Websites, UI/UX, etc.).
• Follow up on leads and maintain a strong pipeline.
• Schedule client meetings and demos for the Business Development team.
• Work closely with marketing and technical teams to align sales strategies.
• Maintain CRM tools and prepare weekly/monthly reports.
• Meet and exceed monthly and quarterly sales targets.
• 
  

Required Skills:

• 1–5 years of experience in Inside Sales, preferably in IT or digital services.
• Excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Proficient in MS Office and CRM tools.
• Self-motivated and goal-oriented approach.
• Ability to handle multiple tasks and thrive in a fast-paced environment.

Key Responsibilities:

• Experience in Real Estate Background, Commercial leasing, IPC(International Property Consultant)
•  Develop and execute sales and marketing strategies to drive business growth.
•  Lead and mentor the sales and marketing teams to meet company goals.
• Analyze market trends and competitors to identify new business opportunities.
•  Build and maintain relationships with clients, stakeholders, and investors.
• Oversee digital marketing campaigns and brand development.
•  Provide regular performance reports and sales forecasts to senior management.

Requirement:

• Must have experience in Real Estate, Commercial leasing or IPC.
• MBA in Marketing or related field.
• 15+ years of experience in sales and marketing, with at least 8-10 years in leadership roles in real estate.
•  Strong leadership, communication, and strategic thinking skills.
• In-depth knowledge of the real estate industry and marketing trends

Level                    : Senior Consultant

Location             : Chennai

Experience         : 9 to 15 years

• Must be a seasoned IT Business Analyst
• Must have good experience in Payments domain
• Good Communication Skills
• Well versed with Agile and Scrum
• In depth understanding of agile methodologies

Our core customer-facing product today is a native Android application. In addition to this, we are building internal tools for customer support, investment management, marketing analytics and business management. In the future, we plan to hugely expand the features in our core product, build iOS and web products, and continuously improve our internal tools to better serve our customers.

For our back-end, we use Node.js / MySQL / AWS. We are currently a 3-member engineering team (1 back-end, 1 Android, 1 full stack) led by our founding engineer and advised by a senior technology executive from a leading fintech company.

Key Responsibilities of the Role

• Design, develop, test, deploy, maintain, and improve our software applications
• Build reusable libraries and frameworks that support complex web applications
• Set-up our technology infrastructure and integrate with 3rd party applications
• Contribute to internal discussions around product features, roadmap and technologies used
• Mentor & recruit engineers to the team
• Set up processes related to engineering & product

Skills / Required Experience:

• B.Tech / M.Tech in Computer Science or equivalent, with solid foundational knowledge in at least two general programming languages, data structures, algorithms, system architecture, security and networking protocols.
• At least 6 years of back-end development experience in a software product company is required for this role.
• Exposure to modern software development processes, multiple front-end and back-end technologies, and open-source software.
• Proficiency with tools like Gitlab/Jira/Firebase, as well as AWS and commonly used database systems etc. is required
• Experience in an early-stage startup or having founded your own startup would be good to have (but not necessary).

• Manages projects with timely deadlines.
• Write clear, concise and well documented code.
• Communicates frequently with management; detailing progress on the development effort.
• Evaluates and implements changes to tools and modules based on the needs of the client.

• 5+ years of experience as an iOS developer.
• Proficiency in Swift and Objective-C.
• Experienced in developing customer-facing, commercial iOS applications.
• Deep understanding of iOS frameworks such as Core Data and Core Animation, along with offline storage, threading, and performance tuning.
• Knowledgeable in consuming RESTful APIs to connect iOS applications to back-end services.
• Experience with large e-commerce web sites is desirable.
• Proficient in git

Must skills:

Hands- on in the following:

• Java 8/J2EE
• Spring boot
• Gradle/Maven
• REST API
• ORM- hibernate/ JPA
• Unit Testing and Integration Testing- Junit/ TestNG

Good to have:

Hands-on in the following:

• CI/CD pipeline deployment
• Messaging- ActiveMQ/RabbitMQ/MQ
• DB2
• Kafka
• NoSQL framework exposure