Designation- Customer Service Representative
Job Location- Kaikondrahalli, Sarjapur Road, Bangalore
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Languages -
English & Hindi mandatory, Kannada/Tamil/preferred
6 days a week and the week-off will be on weekdays.
Specific Responsibilities:-
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for a Product Manager to lead the Zolvit 360 product. Zolvit 360 is a platform which leverages cutting-edge AI to help 10,000 Indian SMEs stay on top of compliances. Be it legal, accounting, tax or secretarial. As the Zolvit 360 PM, you will ensure Zolvit 360 is accurate, easy to use, and consistently engaging to drive monthly active users (MAU).
Key Responsibilities
1. Use Your Domain Expertise:
● Apply your knowledge of Indian compliances to shape Zolvit 360’s features and workflows.
● Spot opportunities for AI automation to make compliance filing simpler and faster.
● Stay updated on regulatory changes and ensure Zolvit 360 evolves to meet the latest requirements.
2. Build a Great Product:
● Own the product roadmap, ensuring every update adds value and solves real user problems.
● Work with engineering, design, and other teams to deliver high-quality features, on time.
● Listen to users through feedback and research to improve the product.
● Track product performance using analytics tools to measure success and make adjustments as needed.
3. Deliver Business Value:
● Create opportunities for cross-sell, so that users discover and purchase other compliance services
Collaborate with sales and compliance delivery teams to drive adoption.
What We’re Looking For
Preferred Qualifications:
● Chartered Accountant (CA) with 2–3 years of product management experience
● Alternatively, 2–3 years of product management experience in compliance-tech, with a strong understanding of the regulatory landscape.
Why Join Us?
● Make a Difference: Leverage your expertise to build a product that blends compliance & AI to simplify life for Indian SMEs
● Shape the Future: Lead one of Zolvit's flagship products, in a fast-growing market.
● Grow with Us: Collaborate with a talented team while building cutting-edge AI & PM skills.
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paradigms such as AI/ML, Micro-services, REST APIs, using MEAN /MERN & MongoDB
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3. Experience in setting up Architecture and technology vision and adoption of technology
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4. Should have worked with key technology partners in architecting various solutions
5. Developing, Training, and mentoring in-house & outsourced Engineering teams
6. Setting best practices across coding process
7. Experience in establishing Enterprise technology standards and architecture review
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8. Define the complete technical infrastructure environment
Requirements:
1. Experience in Fintech and B2C SaaS applications
2. Proven experience as a Technical Architect or Project Manager
3. Hands-on experience with software development and system administration
4. Understanding of strategic IT solutions
5. Experience in project management and service-oriented architecture (SOA)
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- Proficient understanding of Git
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Full Stack Developer - Averlon