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Customer Care Executive
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Customer Care Executive
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Customer Care Executive

at No broker

Agency job
0 - 4 yrs
₹2L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Customer Support
Customer Service
English Proficiency
hindi

Designation- Customer Service Representative

 

Job Location- Kaikondrahalli, Sarjapur Road, Bangalore

 

Educational & Skill-Set Qualifiers:

Education - Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

 

Languages -

English & Hindi mandatory, Kannada/Tamil/preferred

 

6 days a week and the week-off will be on weekdays.

 

Specific Responsibilities:-

  • Handle Inbound and Outbound calling for customer service.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive
  •  
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Conduct follow-ups to ensure complete resolution of issues.
  • Keep records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

 

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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