
Designation- Customer Service Representative
Job Location- Kaikondrahalli, Sarjapur Road, Bangalore
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Languages -
English & Hindi mandatory, Kannada/Tamil/preferred
6 days a week and the week-off will be on weekdays.
Specific Responsibilities:-
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

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- 100% Remote Work
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Industry: EdTech / Professional Certification
Working Days: 6 Days a Week
Target Market: UAE / Gulf Working Professionals
Work Location: Bengaluru ( Silk Board )
Job Overview
We are looking for a result-driven Certification Sales Counsellor with proven experience in counselling and selling professional certification programs to working professionals. The ideal candidate must have strong objection-handling skills, consultative selling ability, and experience dealing with career-oriented learners.
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- Counsel working professionals on career advancement and certification programs.
- Handle inbound leads and re-activate existing enrolled customers.
- Understand the candidate's background, career goals, and suggest suitable certifications.
- Explain program value, ROI, career impact, and industry relevance.
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- 2+ years experience in Certification Sales / Career Counselling (EdTech preferred).
- Experience handling working professionals (UAE / Gulf market exposure preferred).
- Strong consultative selling & objection handling skills.
- Target-oriented and revenue-driven mindset.
- Excellent communication & negotiation skills.
- Ability to explain career pr clearly.
Fixed Salary:
Competitive as per industry standards.
Performance-Based Incentives:
- Monthly Revenue Incentives (Slab Based)
- High Conversion Bonus
- Re-activation Bonus for dormant customers
- Quarterly Performance Bonus
- Annual Top Performer Award
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We believe in internal growth and leadership development.
Growth Path:
Certification Sales Counsellor
⬇
Senior Career Consultant
⬇
Team Lead – Sales
⬇
Assistant Sales Manager
⬇
Sales Manager – UAE Market
⬇
Business Head / Vertical Head
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- Fast-track promotion for consistent performers
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If interested in Excellent communication with relevant experience
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- Clean visual design sense and skills in typography and grids
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· Must have excellent communication skills and can clearly articulate your ideas, designs, & suggestions.
· Must be a strong team player who can collaborate effectively with different stakeholders.
Perks:
· Medical insurance
· Recreational club & gym facility
· Subsidized canteen food
·
Technical:
- Advanced working knowledge of Magento, JavaScript/JQuery, HTML5, PHP, CSS3, and MySQL.
- Must have experience with complete eCommerce lifecycle development.
- Must have experience in modules/extensions development/customization.
- Must have experience in Theme and API integration/customization.
- Good communication skills.
- Must have knowledge of SSH, Nginx, and Apache.
- Knowledge in the GIT version is plus.
Non-Technical:
- Interpersonal skills
- Excellent Verbal & Written communication
- Decision maker
- Good Listener
- Ability to work independently
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- Develop back-end/frontend new functionality
- Building and configuring Magento 1x and 2x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes and interfaces.
- Setting performance tasks and goals.
- Troubleshooting integration issues.
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