Customer Retention Jobs in Bangalore (Bengaluru)

Job brief

Read this out, or our HR is in trouble :(

We are looking for young, enthusiastic & rebellious individuals to help us skyrocket our business activities. Haan Bhai, sach mei 😇

Business Development Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction ❌

Hmmm: No, you are going to identify & take down the target who would possibly love to hear about us, be comfortable in being rejected, take No for an answer when you hear a No & moreove and keeps these humans happy when they join us ✅

We’d love to meet you if you are not shy but shameless and present to the whole world what you are going to build with us & most importantly, democratise the educational ecosystem.

Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth ( Formally, I had to put this down ) 😌

Job Type: Full-time 👀

Salary: 3,60,000 fixed + 2,00,000 variable ( 5,60,000 LPA )

What will you get to do here?

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data and present them to your managers
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share it with internal teams

What are the qualities we are looking for?

• Proven experience as a Business Development Executive or freshers is also welcomed.
• Proficiency in English
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations

Schedule:
Morning shift

Supplemental pay types:
Commission pay
Performance bonus

COVID-19 considerations:
A double dose of vaccination has to be done.
Regular sanitisation shall be done on the office premises

Ability to commute/relocate:
JP Nagar, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

About Keka

 

Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well received by more than 4000 businesses across India and the world. Today we are India’s #1 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love. We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don’t hide and we aren’t afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries.

 

A Product Specialist is someone who has firsthand knowledge about our platform and can configure and customize the platform as per the business requirements of our customers.

 

What we are looking for in you:

 

• The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must.
• You would be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must.
• While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role.
• The role requires dealing with complex payroll calculations, so being good with numbers is a must.
• Leadership and organization skills will help boost your career shoot faster in this role.

 

Roles and responsibilities:

 

• Being able to understand customers' HR/Organization requirements and design a solution using the Keka platform that meets these needs.
• Measure product usage metrics and assist businesses in increasing product adoption.
• Develop customer relationships with a goal to promote platform adoption and retention.
• Identify bottlenecks in the operations and come up with improvements and process optimizations.
• Communicate with customers effectively through the mail, chat, and voice channels.

Roles and Responsibilities
• Lead the local execution of the marketing campaigns and D2C commerce across all owned, earned and paid channels.
• Shapes the future of D2C marketing and sales, develop a clear strategy for the activation and sales in the market and to plan, implement and optimize all media campaign activities together with the global D2C team and agency partners.
• Responsible for enabling cutting edge, agile and technology enabled
audience based, personalized activation & omni-channel marketing and direct sales & engagement via owned platforms to increase consumer, customer and business impact.
• Drive all marketing campaign activities across all digital channels and all
categories. Lead the execution and constant optimization of D2C digital
marketing activation strategy.
• Drive full P&L responsibility and ensure high repeat values & LTV for
customers.
• Plan sales/events to highlight the offers and new product launches of the
company.
• Coordinate between the Brand & D2C team to maintain the Brand
architecture.

• Responsible for the full funnel flow on the website for customers and ensuring high
CR&AOV.

Required Skills/ Experience
• 6-7 years of relevant experience
• Prior experience in D2C companies or consultancies
• Experience in digital marketing
• Worked on different live projects, web optimization.

• Lead the development of our User segmentation, User journey and retention strategies using data-driven approaches.
• Plan and execute CRM campaigns that will increase DAUs, WAUs & MAUs across multiple channels, platforms and products.
• Leads analysis of the customer lifecycle to identify different consumer cohorts (high performing, at-risk cohorts etc), understand their motivations and develop incentive & rewards schemes that drive ARPUs.
• Design new functions and workflow to improve customer experience and drive the growth of customer value
• Collaborate with cross-functional teams to improve the product, value proposition and drive growth.

 

As a Customer Retention & Market Automation Manager, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will be collaborating with Product Managers, Designers, Growth Marketers, Engineers & Customer Success Managers. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.
• Define AARRR KPIs and Optimize them with CleverTap multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.
• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.
• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.
• Improve new campaigns using data and feedback from existing and previous projects.
• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. Create communication & content strategies to increase the size of high-activity cohorts.
• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

• Bachelor’s Degree in Computer Science, Engineering or any other related field.
• 2+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.
• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.
• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail oriented, advanced problem solving skills with customer-centric approach.

(Only Female Candidates Preffered)
About Proactive For Her

Proactive For Her is a women's healthcare early-stage start-up founded by Achitha Jacob (ex-HBS, DaVita and Kearney). A digital clinic for women, Proactive For Her, offers accessible, personalised and confidential healthcare solutions for women's out-patient health concerns across life stages - from puberty to menopause (https://www.proactiveforher.com/).

• Location: Bangalore
• Work hours: 9 am to 7 pm
• Full-time opportunity (Monday to Saturday)

Note: Saturdays will be work from home.

Qualifications

• Masters in Marketing / Business Administration or related field.
• You have prior experience in a similar role with a solid track record of success

     

Requirements

• You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
• You have good knowledge of Campaign Management Tools (e.g., Active Campaign), and Web Analytics Tools (e.g., Google Analytics).   
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data    
• Knowledge of SEO and PPC advertising methods
• You have excellent communication & interpersonal skills
• You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments 

      Role

You will be responsible for taking a look at customer growth, acquisition, and activation. Furthermore, you are going to play a role in customer retention and up-selling (the process of selling existing customers additional products or services).

• Lead a team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships   
• Create and implement the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets     
• Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth    
• Ensuring consistent messaging that is aligned with the brand   
• Building win-win relationships with new and existing partners 
• Manage the marketing budget to drive sustainable bottom-line growth

 

Desired Candidate Profile

What you need to have:

• 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
• 2+ years of experience in engagement & retention domain
• 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
• Excellent analytical skills and a high degree of business acumen
• Strong organizational, communication and presentation skills
• Proven ability in handling concurrent projects with attention to detail and accuracy
• Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)    

The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses

About us: 

Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011.  In the last 11 years, SMA has built a presence with students from over 80 countries with nearly 35,000 students across online, schools and corporates and affiliate centres. 

The Academy operates its online classes through the week from 4am IST to 11pm IST. The Academy has launched several courses such as Hindi Movie Songs, Devotional Songs, Music for Children, Voice Gym, Instruments, Playback Singing and several others apart from the flagship Carnatic and Hindustani Classical Music courses.

 

Website: www.ShankarMahadevanAcademy.com 

Requirements: 

• Graduate in any field 
• Work experience of minimum 2 years
• Should have excellent communication skills (data and calls)
• Ability to multitask, prioritise, and manage time effectively
• Ability to deliver under pressure and meet daily targets
• Quality conscious and customer centric
• Working 6 days a week and rotational shifts (does not include night shifts)
• Go getter with the hunger to succeed

 

Goals:

• Effectively articulate the offerings of Shankar Mahadevan Academy and help students to re-enroll for the next level of their course
• Provide appropriate solutions and alternatives. Follow up to ensure resolution 
• Take the extra mile to engage customers and enhance customer delight
• Process re enrolment tickets within TAT and adhere to quality metrics
• Provide accurate, valid and complete information over Calls, Emails, Chats etc.
• Coordinate internally to resolve customer queries 
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Enhance customer delight by first time resolution of queries
• Make the workplace fun and engaging

Job Description:
• Create and manage a full funnel marketing strategy for our social partners with a strong
focus on engagement, retention, loyalty, and referral across digital channels (Push, SMS,
Email, WhatsApp, Paid, Organic and other channels)
• Collaborate cross-functionally with Design, Product, Engineering, and Data Science to
deliver compelling new personalized customer journeys.
• Create scalable strategies and systems for content personalization.
• Establish a strong understanding of the interests and behaviours of our customer
segments to build a foundation of user insights to produce actionable recommendations
for growing engagement within each segment.
• Define and monitor KPIs, produce and communicate insights, and make relevant course
corrections to drive core business metrics.
• Generate data-driven hypotheses and conduct experiments to inform overall
engagement strategy.
• Leverage marketing and analytics tools such as Mo Engage, Lead Squared, Google
Search Console, to measure impact of content efforts and diagnose opportunities for
optimization.
• Understand user pain points and develop a user-first experience through skilled analysis
to address consumer needs.
• Drive execution and delivery of initiatives

Attributes we are looking for:
• 2+ years of experience in B2C internet industry is a must
• MBA from Tier 1 college or BTech from a renowned college or university is a must
• 5+ years of work experience in lifecycle, or growth marketing at a high growth
organisation preferably in Fintech or a Social commerce industry
• Strong influencer and executioner, with the ability to translate recommendations into
results.
• Relevant marketing experience of multi-channel Engagement and Retention programs
• Experience leveraging a complex marketing automation / email marketing platform.
• Strong analytical background and data driven, demonstrating the ability to understand
key performance drivers and ability to execute against findings.
• Great excellent written and verbal communication skills
• Strong results orientation, proven record performing to aggressive growth targets

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

Key Responsibilities

• There are two main responsibilities of the role:
  • to increase the overall top line by increasing the application rate(optimizing the funnel) 
  • ensuring more users are retained post the first consumption cycle. 
• Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
• Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
• Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers. 
• Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
• Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes

Job Description – Product Lead

Company Information
SugarBox is a first-of-its-kind platform in the world that empowers users without an internet connection to use Apps
and enables Apps to work even in places with bad or no internet / network coverage.
We are working on making internet services more available, reliable, affordable, and contextual for everyone. Over the
next 2 years, our goal is to transform the travel experience for 300 mn commuters monthly, unlocking over 2.5 billion
hrs of digital consumption, where otherwise Apps don’t work reliably, due to unstable or inexistent cellular
connectivity.
Position: Product Lead
Location: Mumbai / Bangalore
Role Type: People Manager
Responsibilities
● Obsessed with the consumer and create solutions matching his needs.
● Ability to think out of the box and create solutions that will be path breaking.
● Ability to mine data and unearth pain points, to arrive at solutions.
● A hustler who can wear multiple hats and likes chaos.
● Ability to define product roadmap – short/ medium / long term.
● Person understands business and drives a function output independently including the P&L of it.
● Ability to handle the entire product life cycle right from conceptualization to the success of the product in the
market.
● Manage a multi-faceted team of developers, PM’s, QA resources and designers to deliver a functional product
which creates impact matching wide org level goals.
Education Requirements
● Engineering graduate with Network or a Software degree.
● MBA is a plus though not a mandate.
Experience and Skill Requirements
● Good people and partner management skills.
● Excellent communication skills.
● 8+ years of Product Management experience with 3+ years leading a team of 3+ PM’s.
● Must have handled at least 1 entire product lifecycle affecting 1million+ users.
● Proven record of driving business metrics including acquisition, retention, and P&L.
Any Other Requirements
● Startup experience will be a plus.
● Candidates from top institutes (Tier 1) only apply.

● Consumer internet B2B, B2C experience preferable with companies like Freshdesk, Hotstar, Cisco, Nokia,
Zoho, Akamai

Roles and Responsibilities 

A Store Manager is Responsible for all Sales & Operations of a retail store. Must be familiar with all aspects of retail operations, sales, customer relations & Technology.

• Responsible to meet sales goals.
• Create a customer service-oriented culture in the store.
• Ensure that retail merchandising is appealing to customers.
• Manage all other matters pertaining to store sales and perform additional tasks as required.
• Promote store sales through cold calling, marketing and advertisements.
• Manage inventory and Registers

- Billing & Handover

- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.

- Crisp in money management and handover.

- Ensure all petty cash / petty cash vouchers are tallied and approved of.

Desired candidate profile:

- Graduate.

- Excellent spoken and written English and Kannada skills.

- Passion for Customer care and sales.

- Good knowledge of Pos.

- Excel skills preferred.

- Immediate availability.

 

• Proven experience in a customer support role 
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• Ability to work in shifts

• If you have worked in a fin-tech company
• If you have worked in a B2C tech startup

 

What you need to have:

 

Experience: 0 to 2 years

Annual CTC: Rupees 2,50,000 to 3,00,000

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.