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Customer Retention Jobs in Bangalore (Bengaluru)

Explore top Customer Retention Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Manager - Business Development

Founded 2005
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Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
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3 - 7 years
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Best in industry3 - 7 lacs/annum

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

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Samarth Ragiwar
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Retention & Loyalty Specialist

Founded
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry20 - 25 lacs/annum

What it means to be a Promolta team member? There's something that runs deep in the DNA of Promolta: we see no limits. We are an inspired, fun-loving and hardworking team that believes we can change the online video advertising industry. We understand that to reach our goals, we need the best people to get there. As an early member of our team, your contributions will have a major impact on our success. Ideal candidate has: - Previous job experience in Customer Success and Retention - Preferred Industries exp. : Telecommunication, E-commerce, Consumer Internet company - MBA from Top school with min 4 years experience. Experience/ skills required: - Loyalty or CRM programme experience - Creating and Tracking Email Marketing campaigns. - Creative campaigning in Digital media - Results driven professional who wants to own Email Marketing for Promolta - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy - Website Conversion/Optimization experience is a plus Responsibilities: - Drive initiatives aimed at increasing repeat rate, retention and reduce churn - Own Email communication medium across in-house and paid channels. - User lifecycle management across all segment of users (new, active, at risk, dormant) - Lead loyalty efforts – understanding and mapping user behavior (immersions, profiling) piloting and experimenting with the construct and final rollout - Interact with product and tech team to co-define the growth charter and product roadmap pertaining to growth, retention, and loyalty efforts How our Product Works: https://www.youtube.com/watch?v=4wkmADwbI6I

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Avinash Nirala
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Campaign Execuitve

via Rapido
Founded 2016
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Bengaluru (Bangalore)
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2 - 4 years
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Best in industry6 - 8 lacs/annum

Job Description: Campaign Executive Rapido is India’s leading Bike Taxi application focussed on making your daily intracity commute more time-efficient and economical. If you are the type of person who steps forward, takes responsibility and delivers results, you are in the right place. If you are driven, a people person with the want to learn, you are in the right place. In this role, you will be expected to manage complete customer engagement. Should develop a deep understanding of customers to improve customer retention.Loyalty and overall NPS score. You will work across team to ensure personalized engagement is delivered to customers. You will be responsible for the strategic campaign development as well as the analysis and insight from all CRM and Loyalty activity. Responsibilities: - Own and revise charter for Customer experience. Solving key customer pain points/experience enhancements by working closely with different teams. - Strategic planning and execution of all CRM and Loyalty campaigns to deliver against customer service and retention KPI's. - Identify opportunities to drive incremental revenue from existing customers at key stages of their relationship with us. -Identify the reasons for churn and minimize it by taking pro-active measures. - Map customer journey and develop listening points in the journey. - Working with analytics team to setup, update and track all the key performance factors involving customer service. - Identify opportunities to grow the database; in valuable customer segments. - Forecast, manage and monitor department budget. - Working with the ads creative and operations team to ensure that there is enough visibility of the product. - Prepare customer engagement plans for different cities using multiple communication channels. - Influence future lifetime value through higher product adoption, customer satisfaction and overall health success. Required Skills: - Proven experience in managing and coordinating multi-channel marketing campaigns (with the multi - channel user journey/ user experience in mind at all times) - Excellent quantitative aptitude and ability to perform market analysis. - Excellent database / CRM knowledge and expertise in reading / understanding data - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy. -The role requires you to have strong strategic, creative and organisational skills, and a passion for deriving insight from data. - Should be a team player, working alongside people from all walks of life

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