About this role When the entire company takes Customer Support seriously, a department specialized for it needs to be top notch. Being the direct point of contact between us and our esteemed young customers, you ensure that you represent our values, mission and brand image accurately. The Customer Support team at FamPay, like in any other B2C tech startup, can make or break us. In addition to resolving issues and closing tickets, you deliver a consistent and stunning customer experience. You work closely with your mentor to understand what queries may arise and ensure customer loyalty is achieved. If you are a patient listener, attentive to details, use positive language and possess the ability to communicate clearly, we would love to connect with you. Responsibilities Manage incoming calls, chat and emails from customers in a timely manner Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable Manage and resolve customer complaints, escalate to Customer Support Head when necessary Build sustainable relationships and trust with customers through an open communication Provide accurate & complete information to improve customer satisfaction leading to noticeable results Maintain records of every interaction and forward to concerned team member whenever necessary Apply only if you have Proven experience in a customer support role Track record of over-achieving performance Strong listening, written and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Must be fluent in English & Hindi Ability to work in shifts Bonus If you have worked in a fin-tech company If you have worked in a B2C tech startup
About the role:We’re looking for a strategic, data-driven, experienced growth leader to drive our growth initiatives. As part of the SoStronk team, you will join a team of top-notch engineers, designers and product managers to bring growth strategies to life. With an eye for experimentation, you will design and validate ideas with data-driven hypotheses, testing short term ideas that prove a longer-term vision. In this role, you will work closely with product and content teams to lead efforts to grow and retain SoStronk’s audience. Based on experience and milestones, the role could transition to that of Chief Marketing Officer or Chief Revenue Officer.What you will do: Ownership: You will have ownership of the entire growth vertical of the company; lifecycle of all growth channels from budgeting, execution, evaluation and corrections. Team Building: You will build a team - consisting of performance marketers and content creators. Data-Driven: You will develop daily, weekly, and monthly channel KPI targets with our Management team and manage our marketing spend accordingly Customer-Centric: You will understand our gamers and identify opportunities for growth and optimization at every stage of their lifecycle Performance Marketer: You will own our SEO strategy and performance, identify issues, and partner with relevant teams to solve. Cross-Functional: You will work cross-functionally with product and design teams to optimize the user journey for growth. Leadership: You will share founders’ primary role as product-market fit leaders Culture Creation: You will build a growth culture consisting of ways of working, processes and tools that enable the entire organization to be growth-driven. Experimenter: You will create experimentation roadmaps and execute rigorous A/B tests to improve campaign effectiveness Stakeholder Communication: You will interact with our board of directors and communicate across our growth strategy on a monthly basis. What we are looking for? Should have at least 7 years of growth marketing experience Analytical problem-solver who uses data to form hypotheses Comfortable managing a budget in annual performance marketing spending Experience developing local and hyperlocal marketing strategies both on-ground and digitally Channel-agnostic when it comes to approaching customer acquisition A naturally inquisitive, deliberate, and inclusive team player Experience working with SQL and comfortable extracting insights from complex datasets You have experience working at a high-growth startup and thrive in a fast-paced, collaborative environment You are creative, scrappy, and detail-oriented You believe in working cross-functionally to evolve the product for growth strategies Nice to have: Passionate about gaming and esports Founder experience in previous startups B2C Growth experience About:SoStronk is a tight-knit team of gamers, storytellers, engineers, designers and trailblazers who are disrupting gaming and esports at scale. We have been a disruptive player in the esports platform space for over 5 years and are now positioned for meteoric growth with the backing of DreamSports.
MUST-HAVEs- 3+ years of hands-on experience in data and analytics-driven Growth, Retention, Monetization in a B2C product- 3+ years of hands-on experience in a B2C product working with user funnels, drop-offs, event triggers, multivariate testing, etc. Mixpanel, Heap, Amplitude, segment, etc are the tools we are looking for.- Experience in handling raw data, such as writing SQL queries- B2C Product Scaling experience built around rapid hypothesis testing, shaping products based on customer feedback- 2+ year experience in working with tools such as Clevertap, MoEngage, Firebase, etcRESPONSIBILITIES- Increase the userbase, retention, and revenues. - Define and own the metrics that determine business, product, and operational success. Track these metrics - engagement levels, drop-offs, conversions, etc to improve and evolve your product.- Work with the tech team to enable the right data pipeline for getting the right insights and making the right decisions- Drive consumer experience design, user research, A/B testing, and continuous experiments to guide the product team- Translate your metrics to business strategy and product roadmap working with the product and design teams- Own the analytics and logging systems for monitoring user journeys in the systemABOUT US[Sensibull](https://sensibull.com/) is India's first and largest Options Trading Platform. We are transforming now to a first-of-its-kind financial advisor marketplace. We are solving what is possibly the most challenging problem in the investment space - how to make a common man investor profitable.Sensibull is funded by and partnered with Zerodha, the largest stockbroker in India. We have tied up with 5 of the top 10 brokers in India, and are adding more. We are operationally profitable, and looking to expand to other geographies. We are a product focussed, engineering heavy, high ownership team of 20 people. CULTURE- Fast-paced, intellectually stimulating, steep learning, and growth- Close-knit, hardworking, supportive colleagues- Challenging work- Flat organization with no hierarchy
Job RoleThe Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the Learngram products.Responsibilities Engage proactively with customers using the engagement model (based on the customer segment) laid out Understand and document customer’s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Learngram product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Learngram is releasing (products/features in the pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer’s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Learngram compliance and information security processes. Requirements 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client’s status on a timely/pre-defined interval Bachelor's Degree in Engineering + Business Education preferred
Duties and Responsibilities BDs are responsible for: To bring in revenue and sales from corporate companies. They will be cordinating with Sales Head in investigating price, demand and competition bidding in corporate sales. Supporting in devising and presenting ideas and strategies to develop corporate sales. They will be conducting promotional activities, organising events and product exhibitions, managing campaigns in corporate companies Communicating with target audiences and managing customer relationships; arranging the effective distribution of marketing materials; maintaining and updating customer databases; contributing to, and developing, marketing plans and strategies; managing budgets; evaluating marketing campaigns; monitoring competitor activities. Skills and Competencies Communication and interpersonal skills; Analytical skills; the ability to use initiative; The capacity to work with creativity; teamwork; influencing and negotiation skills; Good oral and written skills; Business awareness; & I.T literacy KRA’s & KPI Increase market share Increase market penetration Developed successor of the year Target Achievement Retain X No. of old customers Develop X no. of new customers Reduce outstanding from X days/months to Y days/months Developed successor of the year
ABOUT THE TEAMWe are a team of entrepreneurs who are passionate about building products that users loveand solving problems that have a large-scale impact. We are passionate about changing how healthcare is provided.ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries in a timely and accurate way via phone, email, or chat● Help customers on their journey for health insurance claims● Help in policy placement operations and onboarding of corporate and employees● Coordinate with hospitals, insurance companies, TPAs for claims or endorsement ofnew requests● Take initiatives in automating regular tasks● Interact with internal and external teams to ensure quick resolution of customerrequests● Drive 100% customer satisfaction by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have strongcommunication skills, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At Least 3 year of experience with customer success or service function withdomestic insurance companies (preference if experience in Health Insurance), ThirdParty Administrators, Insurance Brokers, Insurance Corporate Agents, Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer work experience in a startupYou are required to work from your home for now. As the Covid-19 situationimproves, you would be required to work at our office in Koramangala, Bangalore.
Do you want to be part of a rapidly growing fashion start up and experience the fast paced growth in your career along with being up to date with fashion? Then read on.Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer. What you will do: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Providing feedback on the efficiency of the customer service process. Ensuring customer satisfaction and provide professional customer support Follow up on order status with internal teams. Convert Cancelled and Pending orders by calling customers. Effectively speaks, writes and presents clearly with persuasion. Candidate Profile: What you need to have: Preferably experienced in dealing with fashion products. Command over MS Excel Enthusiasm to work with a passionate team. At least 1 year of working experience Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred) Good E-Mail writing skills (Must) Experience: 0 to 2 years Annual CTC: Rupees 2,50,000 to 3,00,000
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.