Customer Retention Jobs in Bangalore (Bengaluru)
Explore top Customer Retention Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
Technology Sales SpecialistTechnology Sales Specialist
Happy monk: JD for Technology Sales Specialist Job Title - Technology Sales Specialist Job Overview: At Happymonk we wouldn’t be the industry leader we are without our successful sales team. We’re seeking a qualified sales specialist to help us sell the products and services that help improve the lives of people around the world. Our ideal salesperson has a strong understanding of the sales process and excels at generating leads, building relationships, and closing deals. We’re seeking a quick learner with strong listening and negotiating skills, and someone with a presence who can compellingly showcase our offerings. Often tasked with giving presentations, attending networking events, and participating in trade shows, our salesperson must be approachable and professional. His or her efforts will help us extend our global reach and impact. The Objective of this Role: Represent our company, with a comprehensive understanding of our offerings Maximize the sales performance by establishing strong relationships and gaining insight into the needs and lifestyle of the client Meet weekly, monthly, and annual sales and activity quotas Generate leads and commit to customer service by building relationships Adjust sales techniques based on interactions and results in the field Perform an incisive and insightful market and competitive research Responsibilities and Duties: Qualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet them. Generate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer base. Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics. Work with the Account Executive team to design industry-specific outbound efforts. Utilize the Salesforce.com tool to ensure standard processes during all sales stages. Conduct month-end and year-end close processes. Qualifications:Education level: Minimum Masters’ in Business Administration (Marketing). Experience: 3-8 Years Specific skills: 3-8 years in sales within Emerging technology in Information Technology & space Excellent communication, interpersonal, telephone, and organizational skills Experience working with Salesforce.com or other CRM platforms Experience closing enterprise-level deals Ability to analyze business opportunities and read situations well Ability to travel at least 50% of the time Personal characteristics: Extrovert personality, socially outgoing, effective corporate communication Certifications/Licenses: If Any Physical abilities: Should be able to commute for handling different clients and vendors. Location: Bangalore
Customer Success ManagerCustomer Success Managerat Leucine
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Customer Success ManagerCustomer Success Manager
<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div> </div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a> </li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.</li></ul><div> </div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of 20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div> </div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer’s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. </li></ul></div><div> </div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div> </div><div><strong>Why join us</strong></div><ul><li><strong>Freedom & Responsibility: </strong>If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary & Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food & Snacks</strong>: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you & your dependents.</li><li><strong>Unlimited leaves & Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase. </li></ul><p> </p>
Customer Support executiveCustomer Support executiveat Snaptrude
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
Manager - Business DevelopmentManager - Business Development
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.