
Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development

About Growing Stars Consulting Private Limited
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Job Description: Executive Assistant - Founder
Who are we?
Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in the home décorindustry- where technology enables world class home interior design.
To know more about us, visit www.designqandy.com and https://instagram.com/designqandy
We are a lean team of high-performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to the conversations.
Most importantly, we love solving problems. If you think you’re cut out from a similar cloth, we’d encourage you to apply for this role.
What would you be required to do?
- Supervise the office boy, housekeeping staff, and security to efficiently manage the Founder's calendar, scheduling appointments, meetings, and other events.
- Book travel & accommodations arrangements for the founder for all his trips and for any employees who are travelling for official purposes.
- Coordinate with internal and external stakeholders to ensure timely and seamless scheduling while prioritizing urgent and important tasks.
- Draft correspondence, presentations, and reports to be sent on behalf of and signed by the Founder.
- Handle the Founder's payments, bank transactions, credit card payments and updations and related procedures and ensure all financial processes are accurately executed with the necessary approvals. Handle login credentials securely and discreetly.
- Manage all relevant documents related to banks, government agencies, and internal and external partners. Ensure accuracy, organization, and timely retrieval of documents as required.
- Monitor and renew all necessary memberships, such as club and hotel memberships, ensuring they are updated as needed.
- Assess and onboard new vendors based on their efficiency and quality standards for all official tasks along with Admin
- Develop a fair understanding of the Founder's day to day requirements, as well as their family business, and proactively plan and execute tasks to meet those needs.
- Remind the Founder of upcoming urgent and important meetings and tasks, on a daily basis. Continuously coordinate with stakeholders to ensure the timely completion of tasks.
- Perform tasks that will free up the Founder’s time like ordering books, returning any materials, sending festive gifts and greetings to our stakeholders for Diwali,
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- Masters/bachelor in finance, commerce or related field preferred, or any other specialization
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- Excellent communication and interpersonal skills
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“If you’re also familiar with Agile methodologies, we’d like to meet you."
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- Who has a minimum experience of 6 months
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Freshers Are Also Welcome !!!
***** SURAT CANDIDATES ARE MORE PREFERRED *****


Soft Skill:
- Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player
Technical Skills:
- A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
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Write for brand’s social media advertising campaigns.
Formulating high-quality still and visual content for each social media
campaign.
Building a social media presence by maintaining a solid online presence by
having a strong social media strategy and planning.
Monitoring the company's brand on social media.
Building brand awareness by engaging relevant influencers.
Managing our online communities to ensure respectful and appropriate
engagement.
Responding to comments on each of our accounts.
Overseeing customer service provided via social media.
Analyzing data to determine whether social media campaigns have achieved
their objectives.


remote working , UK client
on site to UK after 12 - 18 months

