learners point.org

Job Description (JD)

Role Objective:

To manage end-to-end B2C operational processes, ensuring a seamless journey for individual learners. You will serve as the bridge between sales, product, and the customer, focusing on service delivery, retention, and operational efficiency. 

Key Responsibilities:

• Student Lifecycle Management: Manage the end-to-end B2C process from lead onboarding to course completion, including enrollment and fee reconciliation.
• Service Fulfillment: Coordinate with sales and academic teams to ensure timely delivery of course materials, login credentials, and session schedules.
• Customer Support & Escalations: Act as the primary point of contact for student queries via call, chat, or email, resolving issues related to platform access, refunds, or course content.

Live Session Coordination: For live-learning models, oversee webinar readiness, manage "no-shows" in real-time, and troubleshoot technical glitches during sessions.

CRM & Data Maintenance: Ensure 100% accuracy in CRM/OMS data entry; maintain daily/weekly MIS reports on student engagement, attendance, and feedback trends.

Retention & Feedback: Analyze student feedback to identify process gaps and suggest improvements to enhance the overall customer experience.

Core Skills Required

• B2C Operational Knowledge: Understanding of the consumer lifecycle, including lead-to-revenue workflows and post-purchase service standards.
• Digital & Tool Proficiency:
• Strong command of MS Excel/Google Sheets (VLOOKUPs, Pivot tables) for tracking student data.
• Experience with CRM/ERP tools (e.g., Salesforce, Zoho, or proprietary LMS).
• Comfort with webinar and communication tools (Zoom, Slack, Notion).
• Communication & Negotiation: Excellent written and verbal English skills to manage direct student interactions and coordinate with cross-functional internal teams.
• Analytical Ability: Skill in interpreting data to track performance metrics like show-up rates, conversion, and student satisfaction (NPS).
• Adaptability: Ability to thrive in a fast-paced startup environment, handling multiple tasks and last-minute on-ground escalations effectively. 

Eligibility

• Experience: 0–2 years in operations, customer success, or inside sales. Prior EdTech experience is highly preferred.
• Education: Graduate or MBA from any discipline. 

Job Title: Non-Technical Recruiter / Sourcing Specialist

Job Summary

We are looking for an experienced and proactive Non-Technical Recruiter with strong expertise in sourcing and screening candidates for non-tech roles. The ideal candidate will manage end-to-end recruitment, ensure quality shortlisting, and support business hiring needs across sales, operations, customer support, marketing, HR, and other non-technical functions.

Key Responsibilities

• Source candidates for non-technical roles through job portals, LinkedIn, social media, referrals, and databases.
• Screen resumes and conduct initial HR interviews to assess skills, experience, and cultural fit.
• Coordinate with hiring managers to understand role requirements and hiring timelines.
• Manage the end-to-end recruitment cycle from sourcing to offer rollout.
• Maintain accurate candidate data and recruitment trackers.
• Schedule interviews and ensure smooth candidate experience.
• Build and maintain a strong talent pipeline for recurring roles.
• Ensure adherence to recruitment SLAs and hiring quality standards.

Required Skills & Experience

• 2–5 years of experience in Non-Technical Recruitment.
• Strong experience in sourcing & screening for roles such as Sales, Business Development, Operations, Customer Support, HR, Marketing, Admin, etc.
• Hands-on experience with job portals (Naukri, Indeed, LinkedIn, Cutshort, etc.).
• Excellent communication and interpersonal skills.
• Strong stakeholder management and coordination skills.
• Ability to multitask and work in a fast-paced hiring environment.
• Self-driven, target-oriented, and detail-focused.

Preferred Qualifications

• Experience hiring for EdTech / Training / Service-based companies.
• Familiarity with ATS and recruitment trackers.
• Immediate to short notice period preferred.

Why Join Us?

• Fast-growing organization with continuous hiring needs.
• Opportunity to work closely with business leaders.
• Career growth in Talent Acquisition.
• Competitive compensation and incentives.

Job Description: GTM Clay Specialist

(Cold Outreach | Prospecting | Pipeline Management)

Role Overview

We are looking for a GTM Clay Specialist to own and scale our outbound motion. This role focuses on building high-intent prospect lists, enriching data using Clay, and driving qualified meetings through highly personalized, multi-channel outreach. You will manage the full outbound pipeline end-to-end and work closely with leadership to refine ICP, messaging, and offers.

Key Responsibilities

Prospecting & Data Enrichment

• Build high-quality prospect lists using Clay, Apollo, ZoomInfo, and LinkedIn
• Design and manage multi-step enrichment workflows (email, role, company data, tech stack, intent signals)
• Maintain clean, accurate, and actionable CRM-ready data

Intent & Signal Identification

• Identify high-intent buying signals such as:
• Hiring trends
• Funding or expansion events
• ICP behavior patterns
• Content engagement and website activity

Outbound & Cold Outreach

• Create and manage cold outreach sequences across:
• Email
• LinkedIn
• Multichannel touchpoints
• Write highly personalized cold emails and messaging frameworks tailored to different ICP segments
• Execute manual hyper-personalization for Tier 1 ABM accounts

Pipeline & Lead Management

• Manage the full outbound funnel:
• Discovery → Outreach → Reply handling → Qualification
• Build and maintain lead scoring logic based on:
• Role fit
• Company fit
• Trigger events
• Behavioral and website signals

Collaboration & Reporting

• Coordinate with leadership to refine:
• ICP definition
• Messaging
• Value proposition and offers
• Track and report weekly GTM KPIs, including:
• Meetings booked
• Conversion rates
• Pipeline value

Required Skills & Experience

• 3+ years experience in GTM, outbound, or growth roles
• Strong hands-on expertise with Clay (mandatory)
• Experience using Apollo, ZoomInfo, LinkedIn Sales Navigator
• Proven ability to build outbound pipelines from scratch
• Strong copywriting skills for cold emails and LinkedIn messaging
• Analytical mindset with experience in lead scoring and KPI tracking
• Experience with ABM and hyper-personalized outreach is a strong plus

Nice to Have

• SaaS / B2B / EdTech outbound experience
• Familiarity with CRM tools (HubSpot, Salesforce)
• Understanding of GTM experimentation and growth frameworks

Job Summary

We are looking for a creative and learner‑centric UI/UX Designer (L&D) to design intuitive, engaging, and effective digital learning experiences. The ideal candidate will have strong UI/UX fundamentals with hands‑on experience designing for eLearning platforms, LMS/LXP, and training products, while collaborating closely with instructional designers, SMEs, and product teams.

Key Responsibilities

• Design end‑to‑end user experiences for digital learning products (LMS, LXPs, course platforms)
• Conduct user research focused on learners, trainers, and corporate users
• Create learner personas, journey maps, wireframes, and interactive prototypes
• Apply Learning Experience Design (LXD) principles and adult learning concepts
• Translate instructional content into intuitive, engaging UI designs
• Ensure usability, accessibility (WCAG), and mobile‑first responsiveness
• Conduct usability testing and iterate designs based on learner feedback and analytics
• Collaborate with instructional designers, developers, product managers, and SMEs
• Maintain and evolve design systems, UI standards, and style guides
• Support gamification, assessments, and engagement‑driven design elements

Required Skills & Qualifications

• 2–5 years of UI/UX design experience (EdTech or L&D preferred)
• Strong understanding of UX for learning platforms
• Hands‑on experience with Figma / Adobe XD / Sketch
• Knowledge of Instructional Design basics & Adult Learning Principles
• Experience designing responsive and mobile‑first interfaces
• Strong understanding of information architecture for courses and content
• Familiarity with usability testing methods and design validation
• Knowledge of accessibility and inclusive design standards (WCAG)
• Ability to collaborate cross‑functionally and communicate design rationale clearly

Good to Have

• Experience working with LMS/LXP platforms
• Exposure to gamification, micro‑learning, or assessments
• Basic understanding of HTML/CSS (for design‑dev collaboration)
• Experience with analytics tools to track learner behavior
• Portfolio showcasing L&D / EdTech / SaaS design work

What We Offer

• Opportunity to work on impactful learning products
• Collaborative and growth‑oriented work environment
• Exposure to corporate and global learning solutions
• Competitive salary as per industry standards

Interested candidates can share their resume and portfolio.

Job Title: Lead Mining Executive

Location: Bangalore

Position Type: Full-time, Immediate Joiner Preferred

Job Summary:

The Lead Mining Executive will be responsible for identifying, extracting, and qualifying potential sales leads using advanced lead mining tools and data enrichment techniques. This role supports the sales and marketing teams by providing accurate and high-quality lead lists to fuel outbound campaigns and accelerate customer acquisition.

Key Responsibilities:

• Utilize AI-driven lead mining software and web scraping tools to gather and enrich lead data from multiple sources.
• Extract verified contact information, company details, and decision-maker profiles to build comprehensive lead databases.
• Qualify leads based on predefined criteria such as industry, company size, and buying intent.
• Collaborate with sales and marketing teams to understand lead requirements and optimize prospecting strategies.
• Maintain CRM databases with accurate, up-to-date lead information and manage data hygiene.
• Generate regular reports on lead generation metrics and campaign effectiveness.

Required Skills & Qualifications:

• Proven experience 2+ years in lead mining, lead generation, or related sales support roles.
• Proficient in using lead mining and enrichment tools such as Kaspr, LeadIQ, Lusha, Instantly AI, and LeadMine.
• Strong data analysis skills with ability to handle Excel/Google Sheets for reporting and tracking.
• Excellent communication skills to coordinate with internal teams and external stakeholders.
• Detail-oriented with strong organizational skills and ability to manage multiple workflows.

Preferred Qualifications:

• Experience in B2C/B2B sales environments, preferably within EdTech or tech-enabled sectors.
• Knowledge of CRM platforms like Salesforce, Zoho, or HubSpot.
• Ability to quickly adapt to new tools and technologies for lead acquisition.

Benefits:

• Competitive salary and performance bonuses
• Opportunity to work with a dynamic, fast-growing sales team
• Access to advanced sales and marketing technology stack
• Flexible working arrangements

About Us – Learners Point

Learners Point Academy is one of Dubai’s leading professional training and skill development institutes. For over two decades, we have been committed to empowering individuals and organizations with globally recognised training solutions that enhance capability, performance, and career growth.

As industries evolve rapidly through technology and innovation, we strive to bridge the skills gap by offering practical, results-driven courses delivered by certified industry experts. Our diverse portfolio includes Corporate Training, Professional Certification Programs, and Custom Learning Solutions tailored to the needs of professionals across the MENA region.

At Learners Point, we believe learning is a continuous journey. Our mission is to help professionals unlock their true potential, elevate their expertise, and stay competitive in a dynamic global workforce. With modern learning methodologies, real-world case studies, and an engaging training environment, we ensure our learners gain the confidence and competencies required to excel in their chosen fields.

Job Responsibilities

1. Client Acquisition & Relationship Management

• Identify, target, and acquire new corporate clients across UAE, KSA, Qatar, Oman, Bahrain.
• Build and maintain strong, long-term relationships with CXOs, HR Leaders, Procurement Teams, and L&D Heads.
• Act as the primary point of contact for key accounts to ensure continuous engagement and client satisfaction.

1. Consultative Sales & Solution Mapping

• Understand client business challenges and map relevant solutions aligned to their training, upskilling, or business needs.
• Conduct virtual and in-person meetings, demos, and presentations to senior stakeholders.
• Develop and deliver tailored proposals, quotations, and commercial agreements.

1. Pipeline & Revenue Growth

• Manage the complete sales cycle from lead generation to closure, including negotiation and contracting.
• Maintain a healthy sales pipeline, ensuring consistent progression and achievement of quarterly revenue targets.
• Track and report sales performance through CRM systems (e.g., Salesforce/HubSpot/Zoho).

1. Account Expansion & Customer Success

• Strengthen account relationships to drive renewals, repeat business, and upsell opportunities.
• Monitor client usage, feedback, and performance to ensure successful delivery and high satisfaction.
• Collaborate with internal teams (Delivery, Operations, Marketing) to ensure seamless service execution.

1. Market Intelligence & Strategic Planning

• Stay updated on market trends, competitor offerings, and industry developments across GCC.
• Identify new market segments and growth opportunities to support business expansion.
• Contribute to go-to-market strategies and promotional campaigns for the Middle East region.

1. Compliance, Communication & Reporting

• Prepare weekly/monthly business performance reports, forecasts, and revenue projections.
• Ensure proposals, pricing, contract terms, and documentation comply with internal guidelines.
• Maintain professional ethical conduct and cultural sensitivity in all client interactions.

About Us – Learners Point

Learners Point Academy is one of Dubai’s leading professional training and skill development institutes. For over two decades, we have been committed to empowering individuals and organizations with globally recognised training solutions that enhance capability, performance, and career growth.

As industries evolve rapidly through technology and innovation, we strive to bridge the skills gap by offering practical, results-driven courses delivered by certified industry experts. Our diverse portfolio includes Corporate Training, Professional Certification Programs, and Custom Learning Solutions tailored to the needs of professionals across the MENA region.

At Learners Point, we believe learning is a continuous journey. Our mission is to help professionals unlock their true potential, elevate their expertise, and stay competitive in a dynamic global workforce. With modern learning methodologies, real-world case studies, and an engaging training environment, we ensure our learners gain the confidence and competencies required to excel in their chosen fields.

Work Days: Monday to Saturday or Sunday to Friday

Experience Level: 1–2

Location: Bangalore

Industry: EdTech / SaaS / Corporate Training / IT Solutions

About the Role

We are looking for a highly motivated Sales Development Representative (SDR) to join our B2B Enterprise Sales team. The ideal candidate will have excellent communication skills, a strong grasp of outbound prospecting, and the ability to engage confidently with decision-makers across the Middle East.

Sales Development Representative (SDR) — End-to-End Role Framework

Middle East B2B Enterprise Segment (UAE, KSA, Qatar, Oman, Bahrain, Kuwait, EMEA)

1️⃣ Stage 1: Market Understanding & Foundation

Roles & Responsibilities

• Understand the regional business landscape (government, oil & gas, banking, healthcare, education, retail, logistics).
• Study local buyer behavior, business etiquette, and decision-making hierarchies.
• Learn company offerings, ROI value, and competitive advantage.
• Segment Ideal Customer Profiles (ICPs).

Common Client Challenges & SDR Solutions

Challenge Description SDR Solutions Trust barrier with new vendors Clients prefer working with known providers. Build credibility with local case studies and testimonials. Lengthy decision cycles Multiple internal approvals. Maintain consistent, respectful follow-up. Language & cultural nuances Arabic preference and formality. Adapt communication tone; use professional Arabic greetings if possible.

2️⃣ Stage 2: Lead Generation & Prospecting

Roles & Responsibilities

• Identify target companies via LinkedIn Sales Navigator, Apollo, ZoomInfo, or GulfTalent.
• Source decision-makers (L&D, HR Heads, CXOs).
• Maintain CRM (HubSpot / Zoho / Salesforce).
• Classify leads into Cold, Warm, Hot.

Challenges

Limited online visibility, ignored outreach, outdated regional data.

Solutions

Personalized messaging, verified contact data, continuous CRM hygiene.

Stage 3: Outreach & Initial Contact

• Execute cold calls, emails, and LinkedIn engagements.
• Communicate clear value (ROI, cost efficiency, learning outcomes).
• Respect regional work hours and cultural etiquette.

4️⃣ Stage 4: Qualification & Discovery

Use BANT/MEDDIC frameworks — Budget, Authority, Need, Timeline.

Position the organization as a consultative partner, not a vendor.

Stage 5: Meeting Scheduling & Handoff

• Book Google Meet/Teams or in-person meetings.
• Confirm attendance 24 hours in advance.
• Provide the AE with a complete lead brief.

Stage 5: Meeting Scheduling & Handoff

• Book Google Meet/Teams or in-person meetings.
• Confirm attendance 24 hours in advance.
• Provide the AE with a complete lead brief.

Stage 6: Follow-up & Lead Nurturing

• Maintain structured follow-up cadence (3–5 touchpoints / 3 weeks).
• Send relevant case studies or ROI reports.
• Track metrics: lead-to-meeting ratio, meeting-to-opportunity ratio, stage duration.

Stage 7: Reporting & Collaboration

• Keep CRM updated in real-time.
• Hold weekly syncs with AEs.
• Analyze data to improve perform

Stage 8: Continuous Learning & Cultural Adaptation

• Learn ongoing market trends (Vision 2030, localization, workforce training budgets).
• Upskill through webinars on negotiation, consultative sales, and cross-cultural communication.

Final Summary

Stage Core Responsibility Client Challenge SDR Solution 1. Market Research Learn region & product Cultural barriers Localized case studies 2. Prospecting Identify ICP & leads Limited data Verified sources 3. Outreach Contact prospects Gatekeepers Multi-channel, polite persistence 4. Qualification Assess potential Budget opacity Consultative discovery 5. Scheduling Arrange AE meetings No-shows Clear agenda & reminders 6. Follow-up Nurture leads Long cycles Consistent follow-up 7. Reporting Track metrics Poor CRM data Real-time updates 8. Learning Adapt & grow Cultural gaps Ongoing upskilling