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About Us – Learners Point

Learners Point Academy is one of Dubai’s leading professional training and skill development institutes. For over two decades, we have been committed to empowering individuals and organizations with globally recognised training solutions that enhance capability, performance, and career growth.

As industries evolve rapidly through technology and innovation, we strive to bridge the skills gap by offering practical, results-driven courses delivered by certified industry experts. Our diverse portfolio includes Corporate Training, Professional Certification Programs, and Custom Learning Solutions tailored to the needs of professionals across the MENA region.

At Learners Point, we believe learning is a continuous journey. Our mission is to help professionals unlock their true potential, elevate their expertise, and stay competitive in a dynamic global workforce. With modern learning methodologies, real-world case studies, and an engaging training environment, we ensure our learners gain the confidence and competencies required to excel in their chosen fields.

Job Responsibilities

1. Client Acquisition & Relationship Management

• Identify, target, and acquire new corporate clients across UAE, KSA, Qatar, Oman, Bahrain.
• Build and maintain strong, long-term relationships with CXOs, HR Leaders, Procurement Teams, and L&D Heads.
• Act as the primary point of contact for key accounts to ensure continuous engagement and client satisfaction.

1. Consultative Sales & Solution Mapping

• Understand client business challenges and map relevant solutions aligned to their training, upskilling, or business needs.
• Conduct virtual and in-person meetings, demos, and presentations to senior stakeholders.
• Develop and deliver tailored proposals, quotations, and commercial agreements.

1. Pipeline & Revenue Growth

• Manage the complete sales cycle from lead generation to closure, including negotiation and contracting.
• Maintain a healthy sales pipeline, ensuring consistent progression and achievement of quarterly revenue targets.
• Track and report sales performance through CRM systems (e.g., Salesforce/HubSpot/Zoho).

1. Account Expansion & Customer Success

• Strengthen account relationships to drive renewals, repeat business, and upsell opportunities.
• Monitor client usage, feedback, and performance to ensure successful delivery and high satisfaction.
• Collaborate with internal teams (Delivery, Operations, Marketing) to ensure seamless service execution.

1. Market Intelligence & Strategic Planning

• Stay updated on market trends, competitor offerings, and industry developments across GCC.
• Identify new market segments and growth opportunities to support business expansion.
• Contribute to go-to-market strategies and promotional campaigns for the Middle East region.

1. Compliance, Communication & Reporting

• Prepare weekly/monthly business performance reports, forecasts, and revenue projections.
• Ensure proposals, pricing, contract terms, and documentation comply with internal guidelines.
• Maintain professional ethical conduct and cultural sensitivity in all client interactions.

About Us – Learners Point

Learners Point Academy is one of Dubai’s leading professional training and skill development institutes. For over two decades, we have been committed to empowering individuals and organizations with globally recognised training solutions that enhance capability, performance, and career growth.

As industries evolve rapidly through technology and innovation, we strive to bridge the skills gap by offering practical, results-driven courses delivered by certified industry experts. Our diverse portfolio includes Corporate Training, Professional Certification Programs, and Custom Learning Solutions tailored to the needs of professionals across the MENA region.

At Learners Point, we believe learning is a continuous journey. Our mission is to help professionals unlock their true potential, elevate their expertise, and stay competitive in a dynamic global workforce. With modern learning methodologies, real-world case studies, and an engaging training environment, we ensure our learners gain the confidence and competencies required to excel in their chosen fields.

Work Days: Monday to Saturday or Sunday to Friday

Experience Level: 1–2

Location: Bangalore

Industry: EdTech / SaaS / Corporate Training / IT Solutions

About the Role

We are looking for a highly motivated Sales Development Representative (SDR) to join our B2B Enterprise Sales team. The ideal candidate will have excellent communication skills, a strong grasp of outbound prospecting, and the ability to engage confidently with decision-makers across the Middle East.

Sales Development Representative (SDR) — End-to-End Role Framework

Middle East B2B Enterprise Segment (UAE, KSA, Qatar, Oman, Bahrain, Kuwait, EMEA)

1️⃣ Stage 1: Market Understanding & Foundation

Roles & Responsibilities

• Understand the regional business landscape (government, oil & gas, banking, healthcare, education, retail, logistics).
• Study local buyer behavior, business etiquette, and decision-making hierarchies.
• Learn company offerings, ROI value, and competitive advantage.
• Segment Ideal Customer Profiles (ICPs).

Common Client Challenges & SDR Solutions

Challenge Description SDR Solutions Trust barrier with new vendors Clients prefer working with known providers. Build credibility with local case studies and testimonials. Lengthy decision cycles Multiple internal approvals. Maintain consistent, respectful follow-up. Language & cultural nuances Arabic preference and formality. Adapt communication tone; use professional Arabic greetings if possible.

2️⃣ Stage 2: Lead Generation & Prospecting

Roles & Responsibilities

• Identify target companies via LinkedIn Sales Navigator, Apollo, ZoomInfo, or GulfTalent.
• Source decision-makers (L&D, HR Heads, CXOs).
• Maintain CRM (HubSpot / Zoho / Salesforce).
• Classify leads into Cold, Warm, Hot.

Challenges

Limited online visibility, ignored outreach, outdated regional data.

Solutions

Personalized messaging, verified contact data, continuous CRM hygiene.

Stage 3: Outreach & Initial Contact

• Execute cold calls, emails, and LinkedIn engagements.
• Communicate clear value (ROI, cost efficiency, learning outcomes).
• Respect regional work hours and cultural etiquette.

4️⃣ Stage 4: Qualification & Discovery

Use BANT/MEDDIC frameworks — Budget, Authority, Need, Timeline.

Position the organization as a consultative partner, not a vendor.

Stage 5: Meeting Scheduling & Handoff

• Book Google Meet/Teams or in-person meetings.
• Confirm attendance 24 hours in advance.
• Provide the AE with a complete lead brief.

Stage 5: Meeting Scheduling & Handoff

• Book Google Meet/Teams or in-person meetings.
• Confirm attendance 24 hours in advance.
• Provide the AE with a complete lead brief.

Stage 6: Follow-up & Lead Nurturing

• Maintain structured follow-up cadence (3–5 touchpoints / 3 weeks).
• Send relevant case studies or ROI reports.
• Track metrics: lead-to-meeting ratio, meeting-to-opportunity ratio, stage duration.

Stage 7: Reporting & Collaboration

• Keep CRM updated in real-time.
• Hold weekly syncs with AEs.
• Analyze data to improve perform

Stage 8: Continuous Learning & Cultural Adaptation

• Learn ongoing market trends (Vision 2030, localization, workforce training budgets).
• Upskill through webinars on negotiation, consultative sales, and cross-cultural communication.

Final Summary

Stage Core Responsibility Client Challenge SDR Solution 1. Market Research Learn region & product Cultural barriers Localized case studies 2. Prospecting Identify ICP & leads Limited data Verified sources 3. Outreach Contact prospects Gatekeepers Multi-channel, polite persistence 4. Qualification Assess potential Budget opacity Consultative discovery 5. Scheduling Arrange AE meetings No-shows Clear agenda & reminders 6. Follow-up Nurture leads Long cycles Consistent follow-up 7. Reporting Track metrics Poor CRM data Real-time updates 8. Learning Adapt & grow Cultural gaps Ongoing upskilling