Hiring for Business Development Associate and BD Executive

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Bachelor's degree in Accounting, Commerce, or Finance

1-3 years of accounting experience (internship experience can be considered for freshers)

• Proficiency in MS Excel and accounting software (Tally, Zoho Books, QuickBooks, or similar)

Basic knowledge of GST, TDS, and statutory compliance

Strong numerical and analytical skills

Who are we :

Trendlyne, an Series-A funded, profitable products startup in the financial markets space with cutting edge analytics products aimed at businesses in stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech, analytics and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do :

We build powerful analytics products in the stock market space that are best in class. Organic growth in B2B and B2C products have already made the company profitable. We deliver 800 million+ APIs every month to B2B customers.

Trendlyne analytics deals with 100s of millions rows of data to generate insights, scores and visualisations which are an industry benchmark.

Technical Skills Required :

- Hands-on development experience on ReactJS, React Native

- Excellent front-end development skills - Javascript ES6, HTML5, CSS3, Bootstrap/Flex

- Excellent understanding of web browsers, mobile browsers and responsiveness

- Experience in UI Build using Webpack/ Gulp

- Proficient understanding of code versioning tools, such as Git, Bitbucket, Github

- Proficient understanding of the performance of web and mobile applications

- Knowledge of Django web framework or Python will be an added advantage

Responsibilities :

- Develop new user-facing features, web and mobile applications

- Use HTML, CSS, JS, to deliver front-end of projects on time

- Work with UI & UX designers and project managers to ensure timely delivery of code

- Work with Backend developers and ensure smooth integration with CMS or APIs

- Build reusable code and libraries for future use

- Ensure the technical feasibility of UI/UX designs

- Optimize website for maximum speed and scalability

- As part of the core team, you will be working on cutting edge technologies like Spark, Flume, online backtesting and data visualization, and machine learning.

- All Developers will be involved with the entire lifecycle of the product right from product conceptualization, design, implementation and mobile app and web delivery.

- Salary on par with the industry, with company equity.

• Web Development: Creating and implementing the technical aspects of websites and web applications

• This involves working with programming languages such as HTML, CSS, and JavaScript to build the front-end (user interface) and back-end (server-side logic)

• Web Design: Collaborating with designers and using design tools to translate mockups and wireframes into functional web pages that align with the visual and user experience (UX) design

• Front-end Development: Focusing on the client-side of the application, ensuring responsive and interactive user interfaces, optimizing for various devices and screen sizes

• Back-end Development: Dealing with the server-side logic and databases to handle data storage, retrieval, and manipulation

• This may involve working with technologies like Node.js, Python, PHP, and more.

• Database Management: Creating and maintaining databases that store website/application data efficiently and securely

• Testing and Debugging: Identifying and fixing technical issues, ensuring the website or application functions smoothly across different browsers and devices

• Website Optimization: Improving website/application performance, load times, and overall user experience

• Version Control: Using version control systems (e g, Git) to manage code and collaborate with other developers

• Security: Implementing security measures to protect websites and applications from potential threats and vulnerabilities

• Collaboration: Working closely with designers, other developers, and stakeholders to ensure project requirements are met and deadlines are followed

• Continuous Learning: Keeping up with the latest web technologies, trends, and best practices to improve skills and stay current in the rapidly evolving web development landscape

• Deployment and Maintenance: Deploying websites/applications to servers and performing regular updates and maintenance to keep them running smoothly

• Troubleshooting: Investigating and resolving technical issues that arise from user feedback or testing

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Desired Candidate Profile

• Engineering graduate (BE/B.Tech) or BCA/MCA from a reputed university.

• Ability to develop and manage e-commerce websites and web applications.

• Good understanding of fundamentals and concepts of PHP Scripting language.

• Good understanding of Smarty language.

• Hands-on experience in front-end technologies such as JavaScript, HTML5, jQuery and CSS3.

• Knowledge of OOPS & Database.

• Strong written and oral communication skills.

• Attention to detail and excellent organizational skills.

• Alternate Saturday and all Sunday will be fixed off

Primary Skills

DynamoDB, Java, Kafka, Spark, Amazon Redshift, AWS Lake Formation, AWS Glue, Python

Skills:

Good work experience showing growth as a Data Engineer.

Hands On programming experience

Implementation Experience on Kafka, Kinesis, Spark, AWS Glue, AWS Lake Formation.

Excellent knowledge in: Python, Scala/Java, Spark, AWS (Lambda, Step Functions, Dynamodb, EMR), Terraform, UI (Angular), Git, Mavena

Experience of performance optimization in Batch and Real time processing applications

Expertise in Data Governance and Data Security Implementation

Good hands-on design and programming skills building reusable tools and products Experience developing in AWS or similar cloud platforms. Preferred:, ECS, EKS, S3, EMR, DynamoDB, Aurora, Redshift, Quick Sight or similar.

Familiarity with systems with very high volume of transactions, micro service design, or data processing pipelines (Spark).

Knowledge and hands-on experience with server less technologies such as Lambda, MSK, MWAA, Kinesis Analytics a plus.

Expertise in practices like Agile, Peer reviews, Continuous Integration

Roles and responsibilities:

Determining project requirements and developing work schedules for the team.

Delegating tasks and achieving daily, weekly, and monthly goals.

Responsible for designing, building, testing, and deploying the software releases.

Salary: 25LPA-40LPA

Roles & Responsibilities :

·        To lead team from front to all the software developers including Interns at b+m India office

·        To upgrade and guide to the entire software developers team with technical solutions and updated technologies from time to time .

·        Participate in the complete lifecycle of projects from inception to deployment to value delivery.

·        Developing best practices to ensure that all projects are delivered on-time, within scope of work.

·        Create a project Management calendar for fulfilling each goal and objective. Developing and monitoring project plans, project schedules, working hours and ensuring project deadlines are met.

·        Escalate all obstacles that cannot be dealt with promptly that could result in project delays.

·        Communicate project status and key issues to stakeholders on a regular basis.

·        Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects (if needed).

·        Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

·        Delegate project tasks based on requirement to the team members' ,  individual strengths, skill sets, and as per their experience levels.

·        Attend seminars and training as required improve & maintain proficiency (if needed).

·        Perform other software development related duties like,

     Software development in C# with MS Visual Studio, Developing and designing GUIs in WPF.

     Source code development for libraries (.dll), e.g. for data exchange

     Creating standard interfaces via web service and OPC UA

    Connecting MS SQL database systems for secure data transfer.

Creating VR and AR applications in Unity

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

• Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Preferred Qualifications

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools