Do you thrive on working with the cutting edge technology? Working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology? At ION Energy we are building the world’s most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts as the core of high-performance applications like Electric Vehicles, Telecom Towers, DataCentres & More. As an Applications Engineer at ION Energy you will spearhead customer meetings, answer technical questions, send product material, prepare technical proposals, estimate timelines and help with integration post delivery of products. Come be part of an ambitious team to define the future of energy storage. What you will do: - Act as technical bridge between R&D team and customers - Be an expert in ION’s Technology and Product Roadmap, and be able to represent the technical depth of ION in front of the customers handling Technology Demos, Proof Of concepts for new applications - Provide technical consultation for new project and create technical proposals for custom engineering projects - Create and maintain customer facing product manuals, specification sheets and troubleshooting guides - Customer Relations : This is a customer facing role. Clear and professional communications, both oral and written, with OEMs, contractors, and customers. - You will be directly responsible for Customer Success. Actively training, counselling and enabling customers to use our technology in their applications. - Operational performance : Manage and address customer needs and concerns in a timely manner - Responsible for successful deployments and active usage of our BMS and Intelligence platform - Maintain communication with product team to stay abreast of product release and updates. - Actively training, counselling and enabling customers to use the product This is you: - BE/B.Tech or higher degree (Engineer Preferred) with great communication skills, aptitude to understand product and an inclination to be customer facing - Academic and/or industrial projects in energy/battery space is a plus - Having relevant engineering or development experience in electronics - Participated in National/International Technical Paper Presentations - Ability to Convert technical specification into organized documents - Developing strong quantitative skills and collaborating across interdisciplinary teams - Strong analytical and problem solving skills, along with excellent written and verbal communication Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre. Come join a high performance team dedicated to accelerate the Earth’s transition to an all-electric future.
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.
The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats