Loading...

{{notif_text}}

Work at top Indian companies and global startups in 2020 - Check it out

Customer Retention Jobs in Mumbai

Explore top Customer Retention Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Area Sales Head
Area Sales Head

via Xpheno
Founded 2017
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[3 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Hyderabad, Pune, Mumbai, Ahmedabad
Experience icon
2 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 1500000, max: 2600000, duration: "undefined", currency: "INR", equity: undefined})}}

Responsibilities ● Design and drive Growth strategy for multiple customer segments for the Business Unit ● Design, Implement and evolve the sales function design for the Business Unit ● Hire, Train and develop a high-performance sales team ● Set clear goals, incentive structure and targets and drive them effectively● Improve the productivity of the sales team by identifying and filling the current training gaps and performance management systems ● Drive strong customer growth, retention and tonnage per order● Champion the customers within the organization, Influence stakeholders to deliver real value to customers ● Prepare the sales capability ready for tomorrow Required skill-sets ● 3 to 5+ years of strong sales experience from FMCG / Consumer durables / Telecom Industry● Solid understanding of a sales fundamentals and customer value proposition ● Strong MS Excel and Presentation skills● Proven people manager and team builder. Must have managed at least 5 direct reportees and large layered teams - Esp field sales team ● Ability to motivate the sales team to achieve targets, fostering a high level of team growth and contribution ● Proven skills in Sales Planning and process improvements ● Exceptional problem-solving skills with a strong commitment to improving things every day ● Excellent eye for detail, able to deep dive and good problem-solving skills● Ability to take decision-based on sound logical arguments ● Self-starter/multi-tasker, confident and resourceful

Job posted by
apply for job
apply for job
Varsha B picture
Varsha B
Job posted by
Varsha B picture
Varsha B
Apply for job
apply for job

Product Manager
Product Manager

Founded
Products and services{{j_company_types[ - 1]}}
{{j_company_sizes[ - 1]}} employees
{{j_company_stages[ - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
3 - 5 years
Salary icon
Best in industry{{renderSalaryString({min: 5000000, max: 6500000, duration: "undefined", currency: "INR", equity: undefined})}}

Indiginus is seeking to recruit a mid-level product manager for working with clients on growth and product-market fit projects.     This is a consulting role that may be part-time or full-time, and can evolve into a permanent role.   Indiginus is a digital growth consulting company, with a focus on B2C and B2SME companies. We have worked with clients across various verticals, including Bharat Matrimony, Design Cafe, Healthspring and IndiaLends.   REQUIREMENTS: -- Minimum 3 to 5 years experience as a product manager in the digital realm -- Mainly B2C experience -- Strong at customer understanding and insights -- Data driven, but also driven by qualitative insights -- Passionate about user experience -- Ideally, Mumbai based This is for a Mumbai based B2SME client in the logistics space who has developed an app for an sales/affiliate team:   1) Use current data in order to set right metrics for us to track adoption & retention in detail (metrics such as Customer bounce rate, monthly returning revenue, etc.)2) Use metrics above to influence decisions to drive adoption. - These could range from marketing like best deal online, loyalty programChanging the User interface & experience- Enhancing training of salesIdeating/ iterating in the different strategies for sales incentive program- Analysis of the data to identify reoccurring issues and working w relevant party to resolve (tech, ops, pricing)3) Work with Transformation Office to identify structures/governance to have in place for driving and tracking adoption4) Work on enhanced customer experience & involvement in the toolWork w tech team on follow up mechanism5) Work w marketing team on improved communication strategiesCollate feedback as part of sales & customer interaction. To work w UI/X designer to influence the platform design6) Strategies to (co-create) make sales feel ownership of the tool and allow them to see tangible contribution to the platform7) Use data & country nuances to judge the appropriateness of:- Best Deal Online Policy- Loyalty Program Candidates who are available to join immediately can apply.

Job posted by
apply for job
apply for job
Deepa KM picture
Deepa KM
Job posted by
Deepa KM picture
Deepa KM
Apply for job
apply for job

Customer Support executive
Customer Support executive

Founded 2007
Products and services{{j_company_types[3 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Malad, Mumbai
Experience icon
0 - 1 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: undefined})}}

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Job posted by
apply for job
apply for job
Riddhi Pandya picture
Riddhi Pandya
Job posted by
Riddhi Pandya picture
Riddhi Pandya
Apply for job
apply for job

Support Specialist
Support Specialist

Founded 2017
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[1 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Navi Mumbai
Experience icon
1 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: undefined})}}

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Job posted by
apply for job
apply for job
avinash rathod picture
avinash rathod
Job posted by
avinash rathod picture
avinash rathod
Apply for job
apply for job

Manager - Business Development
Manager - Business Development

Founded 2005
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[3 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
Experience icon
3 - 7 years
Salary icon
Best in industry{{renderSalaryString({min: 300000, max: 700000, duration: "undefined", currency: "INR", equity: undefined})}}

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

Job posted by
apply for job
apply for job
Samarth Ragiwar picture
Samarth Ragiwar
Job posted by
Samarth Ragiwar picture
Samarth Ragiwar
Apply for job
apply for job

Customer Resolution Officer
Customer Resolution Officer

Founded 2015
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[1 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
0 - 3 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 100000, duration: "undefined", currency: "INR", equity: undefined})}}

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

Job posted by
apply for job
apply for job
Harshil Shah picture
Harshil Shah
Job posted by
Harshil Shah picture
Harshil Shah
Apply for job
apply for job

Customer Service
Customer Service

via Scholr
Founded 2015
Products and services{{j_company_types[1 - 1]}}
{{j_company_sizes[2 - 1]}} employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Mumbai
Experience icon
0 - 2 years
Salary icon
Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: undefined})}}

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

Job posted by
apply for job
apply for job
Manil Gupta picture
Manil Gupta
Job posted by
Manil Gupta picture
Manil Gupta
Apply for job
apply for job
Why apply via CutShort?
Connect with actual hiring teams and get their fast response. No spam.