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Customer Retention Jobs in Mumbai

Explore top Customer Retention Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Executive

Founded 2010
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Mumbai
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1 - 4 years
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Best in industry{{renderSalaryString({min: 300000, max: 1300000, duration: "undefined", currency: "INR", equity: false})}}

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

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Nagraj Kumar
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Customer Support executive

Founded 2007
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Remote, Malad, Mumbai
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0 - 1 years
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Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

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Riddhi Pandya
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Riddhi Pandya
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Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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avinash rathod picture
avinash rathod
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Manager - Business Development

Founded 2005
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Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
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3 - 7 years
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Best in industry{{renderSalaryString({min: 300000, max: 700000, duration: "undefined", currency: "INR", equity: false})}}

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

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Samarth Ragiwar
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Customer Resolution Officer

Founded 2015
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Mumbai
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0 - 3 years
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Best in industry{{renderSalaryString({min: 100000, max: 100000, duration: "undefined", currency: "INR", equity: false})}}

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Harshil Shah
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Customer Service

Founded 2015
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via Scholr
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Mumbai
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0 - 2 years
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Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Manil Gupta
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Manil Gupta
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