Customer Retention Jobs in Mumbai

About SARVA We have a simple mission at SARVA: Transform people's lives through yoga, mindfulness and beyond.    The heart of SARVA is now digital. We are building SARVA into the Netflix of wellness. We believe SARVA can become one of the most valuable and meaningful brands in the world from India. The company is headquartered in Mumbai.    SARVA was co-founded by Sarvesh Shashi (When he was just 21 ) and his Guruji because yoga changed his life as a 17 year old kid.    SARVA has a culture of data driven decision making and requires business intelligence that is timely, accurate & actionable.   We are looking for a smart and driven individuals for the role of Customer Lead/Retention Manager.   Key Responsibilities: We have three key Customer Lead Management channels and its buckets. Email (includes newsletters) SMS In app notifications. ACQUISITION: A) Partner with different teams to develop a holistic omni-channel contact strategy that optimises path to purchase journey and widens prospecting pool for users across platforms. B) Plan and implement omni-channel nurture campaigns that engage and drive users down the purchase funnel (channel orchestration) C) Partner with various teams such as paid media and Analytics to develop holistic journeys that optimise email capture and conversion rate D) Own and execute campaigns across multiple channels (Email, SMS, APP notifications, direct mail, etc.), with the goal of uncovering the optimal course of action for audiences & leads in each stage of the funnel. E) Partner with Product, Creative, & Brand communication teams to continuously iterate & and test new lead capture campaigns. ENGAGEMENT & RETENTION: A) Own and execute local engagement campaigns to encourage customer retention, scoping localised campaigns across multiple channels (Email, SMS, Push, In-app) B) Methodically test & identify best performing content & messages for different customer life stages C) Work closely with the Membership Team for retail and product team for the app to craft engagement based journeys that reflect the brand's tone of voice and messaging. REPORTING & ANALYTICS A) Maintain KPIs dashboards for acquisition marketing through Customer Lead Management. B) Maintain and create operational performance reports by funnel stage & conversion touch points across app notifications, email open/clicks, SMS opens, etc. C) Campaign performance and optimisation reporting D) Work closely with the analytics team to understand user performance and enhance experience off the back of this. Skill & Experience Required: Must have worked on Clevertap or Mo Engage or any Marketing Automation tool. Great communication skills (verbal and written), analytical skills and presentation skills. Lots of drive, self-motivator. An Infinite Learner - If you are not hungry to learn, we won't be a good fit. We want to be able to learn from you as well, so we'll love it if you come with some deep knowledge or domain expertise from a previous job  An eye for detail Analytical skills CTC : Upto 7 lacs

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats