Customer Retention Jobs in Mumbai

End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums) Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Job Description – Product LeadCompany InformationSugarBox is a first-of-its-kind platform in the world that empowers users without an internet connection to use Appsand enables Apps to work even in places with bad or no internet / network coverage.We are working on making internet services more available, reliable, affordable, and contextual for everyone. Over thenext 2 years, our goal is to transform the travel experience for 300 mn commuters monthly, unlocking over 2.5 billionhrs of digital consumption, where otherwise Apps don’t work reliably, due to unstable or inexistent cellularconnectivity.Position: Product LeadLocation: Mumbai / BangaloreRole Type: People ManagerResponsibilities● Obsessed with the consumer and create solutions matching his needs.● Ability to think out of the box and create solutions that will be path breaking.● Ability to mine data and unearth pain points, to arrive at solutions.● A hustler who can wear multiple hats and likes chaos.● Ability to define product roadmap – short/ medium / long term.● Person understands business and drives a function output independently including the P&L of it.● Ability to handle the entire product life cycle right from conceptualization to the success of the product in themarket.● Manage a multi-faceted team of developers, PM’s, QA resources and designers to deliver a functional productwhich creates impact matching wide org level goals.Education Requirements● Engineering graduate with Network or a Software degree.● MBA is a plus though not a mandate.Experience and Skill Requirements● Good people and partner management skills.● Excellent communication skills.● 8+ years of Product Management experience with 3+ years leading a team of 3+ PM’s.● Must have handled at least 1 entire product lifecycle affecting 1million+ users.● Proven record of driving business metrics including acquisition, retention, and P&L.Any Other Requirements● Startup experience will be a plus.● Candidates from top institutes (Tier 1) only apply.● Consumer internet B2B, B2C experience preferable with companies like Freshdesk, Hotstar, Cisco, Nokia,Zoho, Akamai

Main Purpose of Job: 1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors) 2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities) 3. Cold calling and Field sales activities.   Key Responsibilities / Accountabilities: Key Activities - End Results 1. R&D for Lead Generation: Will ensure lead generation and conversion as well. 2. Competitive Research Analysis: Research will ensure less error rates and hence more efficiency. 3. Provide Weekly and Monthly reports: Will show regular growth and advancements. 4. Identify potential market and test them extensively: Opens new market ways and hence will help in increasing revenue. 5. Collecting and evaluating customer feedback: Will show customer or client satisfaction. 6. Evaluating customer research, market conditions and competitor data: Will provide more insights and hence increase productivity.   Competency Profile: 1. Experiences in delivering client focused solutions to customer needs. 2. Ability to work to budgets and deadlines. 3. Highly Energetic 4. Self-discipline & commitment 5. Innovative & Creative 6. Cost Consciousness 7. Efficient in Microsoft office (Excel & PowerPoint) 8. Good reasoning abilities. Sound judgment. 9. A creative approach to problem-solving skill 10. Tactful, mature, flexible. 11. Result oriented 12. Strategic Thinker 13. Build and Maintain strong, long lasting client relationship. 14. Strong verbal and written communication

We are urgently hiring a 'Relationship Manager' for our client, a real estate broking company, located in Mumbai. Role: Relationship Manager Location: Mumbai (Andheri; Vashi) Experience: 1-4 Years Qualification: Any graduateSalary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives Key Responsibilities: Contacting and following up with new prospective Clients and setting up new business opportunities. Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects. Plan approaches and pitches Build relationships with new clients. In some cases, Cold calling for sales of Primary properties. Achieving written down sales targets by the organisation. Attending Developer meetings & Channel partner orientations as and when required. Participate in the negotiation meeting with buyer & Seller. Skills Required: Excellent communication and negotiation skills Persuasive with Marketing and Sales skills Customer Service orientation High levels of Passion and Ownership Result-driven individual Qualifications & Experience: Graduate & above Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.). 1 to 4 years of Sales Experience in Any Sector Must be willing to travel within the city

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats