Customer Retention Jobs in Mumbai

Responsibilities ● Design and drive Growth strategy for multiple customer segments for the Business Unit ● Design, Implement and evolve the sales function design for the Business Unit ● Hire, Train and develop a high-performance sales team ● Set clear goals, incentive structure and targets and drive them effectively● Improve the productivity of the sales team by identifying and filling the current training gaps and performance management systems ● Drive strong customer growth, retention and tonnage per order● Champion the customers within the organization, Influence stakeholders to deliver real value to customers ● Prepare the sales capability ready for tomorrow Required skill-sets ● 3 to 5+ years of strong sales experience from FMCG / Consumer durables / Telecom Industry● Solid understanding of a sales fundamentals and customer value proposition ● Strong MS Excel and Presentation skills● Proven people manager and team builder. Must have managed at least 5 direct reportees and large layered teams - Esp field sales team ● Ability to motivate the sales team to achieve targets, fostering a high level of team growth and contribution ● Proven skills in Sales Planning and process improvements ● Exceptional problem-solving skills with a strong commitment to improving things every day ● Excellent eye for detail, able to deep dive and good problem-solving skills● Ability to take decision-based on sound logical arguments ● Self-starter/multi-tasker, confident and resourceful

Indiginus is seeking to recruit a mid-level product manager for working with clients on growth and product-market fit projects.     This is a consulting role that may be part-time or full-time, and can evolve into a permanent role.   Indiginus is a digital growth consulting company, with a focus on B2C and B2SME companies. We have worked with clients across various verticals, including Bharat Matrimony, Design Cafe, Healthspring and IndiaLends.   REQUIREMENTS: -- Minimum 3 to 5 years experience as a product manager in the digital realm -- Mainly B2C experience -- Strong at customer understanding and insights -- Data driven, but also driven by qualitative insights -- Passionate about user experience -- Ideally, Mumbai based This is for a Mumbai based B2SME client in the logistics space who has developed an app for an sales/affiliate team:   1) Use current data in order to set right metrics for us to track adoption & retention in detail (metrics such as Customer bounce rate, monthly returning revenue, etc.)2) Use metrics above to influence decisions to drive adoption. - These could range from marketing like best deal online, loyalty programChanging the User interface & experience- Enhancing training of salesIdeating/ iterating in the different strategies for sales incentive program- Analysis of the data to identify reoccurring issues and working w relevant party to resolve (tech, ops, pricing)3) Work with Transformation Office to identify structures/governance to have in place for driving and tracking adoption4) Work on enhanced customer experience & involvement in the toolWork w tech team on follow up mechanism5) Work w marketing team on improved communication strategiesCollate feedback as part of sales & customer interaction. To work w UI/X designer to influence the platform design6) Strategies to (co-create) make sales feel ownership of the tool and allow them to see tangible contribution to the platform7) Use data & country nuances to judge the appropriateness of:- Best Deal Online Policy- Loyalty Program Candidates who are available to join immediately can apply.

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats