
Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here

Similar jobs

Job Title: Operations Intern
Location: Baner, Pune
What You'll Do:
Telecalling Mastery: Sharpen your communication skills as you engage with internal and external stakeholders, promoting our Software Product, and generating leads.
Lead Generation: Utilize your communication expertise to identify and connect with potential clients. You're the bridge to new opportunities.
Collaboration: Work closely with cross-functional teams to ensure smooth operations and execution of strategies.
What We're Looking For:
Excellent Communicator: Your ability to communicate effectively is your superpower.
Eager Learner: A hunger for knowledge and a passion for staying ahead in the IT game.
Team Player: Collaboration is the key to our success.
Initiative-Taker: Proactive problem-solver who seizes opportunities.


-
Perform analysis, design and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements
-
Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product
-
Troubleshoot variety of complex software problems
-
Provide timely status updates and proactive communications on issues to the stakeholders.
-
Able to interface with internal and external stake holders regarding software issues.
-
Contribute as part of teams put together to meet overall organization initiatives/objectives
-
As a technical lead,
-
Guide team efforts towards successful deliverables.
-
Provide technical leadership to teammates through coaching and mentorship.
-
Able to effectively manage escalations and operate under crisis
-
Have the ability and willingness to acquire in-depth understanding of domain and existing products (beyond software) and apply that knowledge to develop new products and to deliver enhancements/ fixes for customer requirements.
-
Background in Industrial Automation
-
Prior experience in supervisory control systems software
-
Bachelor of Engineering degree in Computer Science/Information Science/Electronics/Electrical/Instrumentation with strong back ground in Industrial automation software
-
Strong C, C+ programming on variety of Windows platforms using Microsoft technologies
-
Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
-
Excellent analytical skills, methodical problem-solving skills and troubleshooting skills
-
Prior experience of working in global teams and interfacing with multiple stake holders
-
Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
- Determining the gap between clients’ needs and financial abilities and propose solutions that suit them
- Intermediating negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Performing comparative market analysis to estimate properties’ value
- Displaying and marketing real property to possible buyers
- Preparing necessary paperwork (contracts, leases, deeds, closing statements etc)
- Managing property auctions or exchanges
- Maintaining and updating listings of available properties
- Cooperating with appraisers, escrow companies, lenders and home inspectors
- Developing networks and cooperating with attorneys, mortgage lenders and contractors
- Promoting sales through advertisements, open houses and listing services
What you need to have:
- Proven working experience as a Real Estate Agent or Real Estate Salesperson
- Excellent knowledge about real estate markets and best practices
- Proven track of successful sales record
- Ability to work independently combined with excellent interpersonal skills
- Strong sales, negotiation and communication skills
- Pleasant and trustworthy
- MS Office familiarity
- Experience in corporate sales or proposal

Hi
Hope y'all are having a great day!
To make this day even better for you, we want to announce that Virtuera
is looking for new members to join the founding team.
Yes, you heard it right!
We are planning to expand our founding team and are looking for energetic, creative, and proactive to join us.
Virtuera is a virtual placement cell, a platform that connects students with the right companies and helps students find the right opportunities to kickstart their career. We are, soon expanding in the Ed-Tech sector.
https://bit.ly/virtuera-founders
Thank you!
Regards
Team Virtuera


Position Vacant: 3 [1 Senior(2-3 yrs experience) and 2 Junior (upto 1.5year)]
Job Location: Ahmedabad
Experience: 1 to 3 years
Qualification:Graduate (Preferable BE/ BTech/ ME/ MTech/ MCA/ BCA/ MSc)
Job Description
We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the
limits and will work with our team of talented engineers to design and build the next generation of
our mobile applications.
Responsibilities
● Design and build advanced applications for the iOS platform
● Collaborate with cross-functional teamsto define, design, and ship new features.
● Unit-test code forrobustness, including edge cases, usability, and generalreliability.
● Work on bug fixing and improving application performance.
● Continuously discover, evaluate, and implement new technologiestomaximize development
efficiency.
Skills
● Proven working experience in software development
● Working experience in iOS development
● Knowledge about MVVM Structure
● Knowledge of Swift 3 / Objective C
● Have published one or more iOS apps in the app store
● A deep familiarity with Objective-C and Cocoa Touch
● Experience working with iOS frameworkssuch as Core Data, Core Animation, Core Graphics
and Core Text
● Experience with third-party libraries and APIs
● Working knowledge of the general mobile landscape, architectures, trends, and emerging
technologies
● Solid understanding of the full mobile development life cycle
About the company:
Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.
The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.
Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.
Job Responsibilities:
- You’ll streamline and automate the software development and infrastructure management processes and play a crucial role in executing high-impact initiatives and continuously improving processes to increase the effectiveness of our platforms.
- You’ll translate complex use cases into discrete technical solutions in platform architecture, design and coding, functionality, usability, and optimization.
- You will drive automation in repetitive tasks, configuration management, and deliver comprehensive automated tests to debug/troubleshoot Cloud AWS-based systems and BigData applications.
- You’ll continuously discover, evaluate, and implement new technologies to maximize the development and operational efficiency of the platforms.
- You’ll determine the metrics that will define technical and operational success and constantly track such metrics to fine-tune the technology stack of the organization.
Experience: 4 to 8 Yrs
Qualification: B.Tech / MCA
Required Skills:
- Experience with Linux/UNIX systems administration and Amazon Web Services (AWS).
- Infrastructure as Code (Terraform), Kubernetes and container orchestration, Web servers (Nginx, Apache), Application Servers(Tomcat,Node.js,..), document stores and relational databases (AWS RDS-MySQL).
- Site Reliability Engineering patterns and visibility /performance/availability monitoring (Cloudwatch, Prometheus)
- Background in and happy to work hands-on with technical troubleshooting and performance tuning.
- Supportive and collaborative personality - ability to influence and drive progress with your peers
Our Technology Stack:
- Docker/Kubernetes
- Cloud (AWS)
- Python/GoLang Programming
- Microservices
- Automation Tools


Strong written and verbal communications skills
• Software development metrics
• Agile software development
• Software Engineering processes
• Process Improvement
Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering

- Should have experience in application architecture and design
- Proficiency with developing APIs in Python
- Proficiency with frontend web development (JavaScript, CSS, HTML)
- Should have 2-4 years’ experience in leading the team
- Experience object oriented programming (OOP) concepts using Python
- Experienced with full software development life-cycle, programming, database design and agile methodologies
- Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
- Ability to successfully multi-task and prioritize work.
- Experience with developing applications with Angular (2+)
- Experience with Docker and Kubernetes
- Experience with SQL databases, especially PostgreSQL
- Good Communication Skills
- Behavioural:
- Good Leader
- Adaptable / Flexible
- Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
- Candidate would be required (but not limited) to:
- Team management, mentoring, prioritization of work
- Work with Architecture group for defining Product Roadmap
- Requirement gathering with stake holder for Product enhancement
- Designing, Developing, and documenting the solution
- Providing support for any application issue like performance, availability
- Contributing to actual development of user stories and features etc.
- Ensuring conformity to corporate security and compliance objectives.
- Identifying and implementing service improvement opportunities.
- Responsible for informing the ‘business impact’ of security within the team
- Promptly report security weakness or incidents to the Practice Managers/Leads

