Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Shubham Vishwakarma
Full Stack Developer - Averlon
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Sr. – Software Engineer
Job Description
Desired Technical Skillset:
MERN stack, ReactJS, NodeJS, PostgreSQL .Microervices
Total Work Experience: 3-5 Year
Expectations from the candidate:
• Excellent knowledge of front-end frameworks like ReactJS
• Experience with popular React.js workflows
• Experience with development on NodeJS
• Experience with development on PostgreSQL
• Experience working with server-client architectures, consuming JSON data from API’s
• Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
• Collaborate with cross-functional teams to define, design, and ship new features
• Lead or participate in design reviews, code reviews and architecture evolution discussions
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Job Description:
- Bachelor's or Master's degree in Computer Science.
- Proven experience in leading a team of backend engineers
- Strong organizational and project management skills.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with Android development - kotlin, RX-java, design pattern.
- Proficiency with server-side languages such as Spring boot, Hibernate.
- Familiarity with database technology such as MySQL and MongoDB.
- Familiarity with cloud platforms(GCP).
- Experience with Agile/Scrum methodologies
- Excellent verbal communication skills.
- Good problem-solving skills.
- Attention to detail.
Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.
Lots of learning on the latest IT products
Training provided
Job Responsibilities:
- Creating website layout/user interface by using standard HTML/CSS practices.
- Developing websites that are responsive, cross-browser compatible.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Estimating development timings for individual tasks and new site builds.
- Co-ordinating with web designers to match visual design intent.
- Knowledge of code versioning tools like GIT.
- Working with debugging tools.
- Monitoring, reviewing and revising the performance of the live website.
Required Skills:
- Ability to build websites from scratch using WordPress.
- Proven experience in woo-commerce & supported plugins.
- Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.
- Good understanding of theme customization.
- Competent in creating and maintaining software documentation
- Good understanding of SEO principles and content management systems.
- Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.
- Must be available for full time in office job in Thane.
- Must have relevant skills.
Responsibilities
- Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
- Translate product strategy into detailed requirements and prototypes
- Scope and prioritize activities based on business and customer impact
- Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,
- Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.
- Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey
- Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
Skills and Experience
- AARRR
- Min. 4 years experience in B2C Product Management
- Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
- Solid end-to-end understanding of internet businesses
- Solid technical understanding
- Experience with web analytics software such as Google analytics
- Familiarity with A/B testing or other multivariate testing
- Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
- Highly developed interpersonal and communication skills
Abilities/Qualities
- User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
- Data driven. Base your decisions on facts rather than opinions
- A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
- Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
- Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product
- Skilled at working effectively with cross functional teams in a matrix organization
DYT - Do Your Thng, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space.
Min 3-4 years of experience in a sales organisation
Roles and Responsibilities :
Developing front end website architecture.
Designing user interactions on web pages.
Developing back end website applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Staying abreast of developments in web applications and programming languages.
Desired Candidate Profile :
HTML/CSS. While HTML stands for Hypertext Markup Language, CSS stands for Cascading Style Sheets. ...
JavaScript. ...
Git and GitHub. ...
Backend languages. ...
Web architecture. ...
HTTP and REST. ...
Database storage. ...
Basic design skills.
Familiar with nodejs, reactjs, angularjs, expressjs etc......
About the Role
Hospitals, clinics and labs are the pillars of patient journey. As a BD Head for Hospitals and Healthcare, your role covers a variety of pitches, from partnering with Hospitals for Ambulance integration to onboarding Clinics, Labs and Pharmacies for strategic alliance and registering Doctors, Nurses, Paramedics for our Medical QRT.
Job Responsibilities:
-
Execute official tie-ups with Hospitals, Clinics and Labs.
-
Build relationships with Hospital PROs.
-
Build HelpNow’s Hospital Army.
- Onboard Doctors and nurses for at-home emergency response.
The candidate should have minimum 5 years of experience in:
- Working in business development role at a prime Hospital.
- Well nurtured network in Indian Healthcare Industry.
- Knowledge of hospital functioning and operations.
- Leading multi-city teams. (bonus, not a necessity)
- Jobs at large Hospital Chains. (bonus, not a necessity)
- Preparing JD understanding the needs of hiring manager as well to ask questions that will help you identify the right candidate(s).
- Screen for basic competence of candidates against a technical job description
- Responsible for full-cycle recruiting: interview, offer, negotiation and close candidates for assigned requisitions.
- Identify & Sourcing candidates through various channels Job boards, LinkedIn, cold calls, Technology forums, as well as the database acquired and Buddy referrals as per the requirements of the company standards.
- Generate Recruitment Dashboard periodically & Maintain MIS. on Talent Acquisition activities
- On boarding of new joiners
- Support and advise on HR policy, ensure compliance to the company's policies.
- Serve as an escalation point for personnel and employee relations issues.
- Handling HRMS.
- Update management on a variety of matters including absence, poor performance and manage terminations
- Research attrition/retention, analysing trends thorough headcount and exit data and recommending appropriate course of action.
- Leave and Attendance management Organise Corporate events and other employee engagement activities
- Organise Corporate events and other employee engagement activities
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Full Stack Developer - Averlon