
Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here

Similar jobs
About Timble AI
Timble AI is a comprehensive, AI-powered intelligence platform designed for banks, NBFCs, and financial institutions to enable faster, more accurate, and scalable decision-making. It brings together data orchestration, document intelligence, alternate data, and communication into a unified system that supports the entire customer lifecycle—from onboarding and underwriting to collections and monitoring.
Powered by advanced technologies such as OCR, machine learning, and large language models (LLMs), Timble AI automates verification, detects fraud in real time, and generates actionable risk insights. Its modular, API-first architecture allows seamless integration with existing systems like LOS, LMS, and CRMs.
By transforming manual, fragmented processes into a real-time, intelligent workflow, Timble AI helps institutions reduce turnaround time (TAT), lower operational costs, improve accuracy, and deliver a better customer experience while ensuring compliance and data security.
For more information about Joveo’s award-winning platform, visit https://timble.ai/
Role Overview:
We are looking for a motivated and enthusiastic Product Marketing Manager to Lead the Marketing Initiative end to end. This role offers the opportunity to gain hands-on experience in B2B SaaS product marketing, supporting various initiatives and campaigns that drive product awareness, adoption, and growth for sales and partner enablement
Responsibilities
● Develop and execute go-to-market strategies for product launches, feature releases, and partner-led initiatives
● Handle website / timble ai products - SEO and content / blogs with the design using basic html , css..
● Define clear product positioning, messaging, and value propositions that resonate with target audiences and partner ecosystems
● Collaborate with product, sales, and partner teams to create compelling content - sales decks, datasheets, case studies, and co-branded assets
● Conduct market and competitive research to identify trends, customer needs, and joint opportunities with partners
● Plan and deliver integrated campaigns (digital, events, webinars) to drive awareness, adoption, and partner-sourced pipeline
● Create and maintain enablement materials and toolkits for internal sales teams and external partners
● Track and report on the performance of product marketing programs, partner campaigns, and overall ROI
● Build and nurture strong relationships with key partners to unlock co-marketing opportunities and maximize impact
Qualifications
● 3-5 years of relevant experienceStrong interest in product marketing and technology.
● Excellent written and verbal communication skills.
● Proficient in creating high impact sales collateral
● Familiarity with marketing tools and platforms (e.g., HubSpot, Adobe Suite, Google Analytics) is a plus.
● Creative thinking and problem-solving skills.
● Ability to work independently and as part of a team.
● Strong organizational skills and attention to detail.
What We Offer
● Hands-on experience with real-world marketing projects.
● Mentorship and guidance from experienced marketing professionals.
● Opportunity to develop and enhance your skills in a fast-paced, innovative environment.
Please fill this form - [ https://forms.gle/g7Ez1cg97ssZWSds6 ]
Role Overview: As an Angular Developer (SDE 1), you will be responsible for developing and
maintaining high-performance, scalable web applications using Angular. You will work closely with
product managers, designers, and backend developers to create seamless and efficient user
experiences.
Key Responsibilities:
• Application Development: Design, develop, and maintain robust web applications using
Angular.
• UI/UX Implementation: Work with designers to implement responsive and user-friendly
interfaces.
• Code Quality: Write clean, maintainable code and conduct code reviews to ensure high
quality standards.
• Bug Fixing: Identify and resolve bugs and performance issues in a timely manner. •
Collaboration: Collaborate with cross-functional teams including backend developers,
designers, and product managers to deliver high-quality solutions.
• Testing: Develop and execute unit tests and integration tests to ensure application reliability. •
Documentation: Create and maintain technical documentation for code and processes.
Requirements:
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or
equivalent practical experience.
• Experience: 1-2 years of professional experience in developing web applications with
Angular.
• Technical Skills:
o Proficiency in Angular (version 2+), TypeScript, HTML, and CSS.
o Experience with RESTful APIs and integrating with backend services.
o Familiarity with version control systems (e.g., Git).
o Understanding of responsive design principles and cross-browser compatibility.
• Soft Skills:
o Strong problem-solving skills and attention to detail.
o Ability to work collaboratively in a team environment.
o Good communication skills and the ability to articulate technical concepts to non
technical stakeholders.
Nice-to-Have:
• Experience with state management libraries such as NgRx or RXJS.
• Knowledge of modern front-end build tools and workflows (e.g., Webpack, npm). •
Familiarity with Agile methodologies and practices.
Job Responsibilities:
- Builds business by identifying and selling prospects; maintaining relationships with clients.
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
Working Conditions:
- Sales engineers will drive the sales growth from their respective zones (it may be Bangalore/Chennai).
- Work timings are from 9:30 AM to 07: 30 PM with suitable time offs for lunch and snacks. (Monday to Friday)
- Travelling to prospective clients may be required for demo/trial as and when required.
Desired Experience
3+ years
Job Description
What You’ll Do
- Taking an active role in architecting the solutions we build
- Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
- Working closely with the dispersed development team, client, and project manager in SCRUM methodology
- Ensuring that programming practices and code quality are respected
- Supporting other engineers with your expertise when needed (knowledge sharing)
- Leading your colleagues’ growth and development
What you bring to the table
- 3+ years of Experience with React. Good to have a working knowledge of React Native, Angular, VueJS
- Strong expertise with HTML, CSS, and writing cross-browser-compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Hands-on and implements complex React modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
Bonus if you have…
- Experience with Angular2+ and Node
- Experience with AWS or GCP infrastructure
- Curiosity about new languages, libraries, frameworks
- Contributions to open-source projects
- Experience with Selenium, or Jest or similar front end test frameworks
About ITLH:
ITLH is an Ed-Tech organization backed by an IT company- Centillion based in India and Singapore. ITLH aims at bridging the gap between knowledge and opportunities by helping students build their skill sets via practical learning on live projects and classroom training. For the last 5 years we have enrolled 4000 students for the program and have been successfully placed in several MNC's.
How will we help you grow?
By joining ITLH, you will be part of an ever-growing organization that is redefining learning and helping young students to be industry ready. We believe in a healthy and growing working culture that you would love to be a part of. Join us if you feel you have the required skills and desire to be a part of our team and create an impact and reach new heights globally.
Responsibilities :
- Responsible for reaching out to prospective students and persuading them to purchase the courses.
- Timely addressing the queries and suggestions by students and acting on it on the quick TAT.
- Adhering strictly to the sales calls SLA’s.
- Execution of preset SOPs for the team that you are responsible for
- Collecting feedback from students & stakeholders for successful planning and execution for future
- Coordination between teams to provide swift resolution to prospective students
- Monitor the overall program health, Daily and weekly active users. Plan and execute campaigns to improve engagement.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Coordinating with the TL to come up with new offerings to increase revenue from existing accounts
- Conducting each of your functions with the utmost respect, regardless of other dispositions.
Requirements :
- Tolerance for ambiguity: A get-it-done rather than a wait-for-perfection' approach. A good bad answer is better than no answer at all.
- Iterative problem-solving: which means understanding problems clearly, and rapidly iterating on creative and implementable solutions
Good to have skills:
- Tech understanding/inclination
- Existing network/relationships in target group
Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Reporting: Developing on-demand reports
- Presenting reports to senior management; identifying and highlighting key take-aways and improvement areas
- Ad hoc problem solving: Tackling open-ended data-driven problems, as needed.
- Defining ideal target for a given marketing campaign, finding the root cause for low conversion rate in a particular segment
- Creating high-quality presentations for both internal and external stakeholders
Desired Candidate Profile
- Must have skills: SQL (preferably PSQL), MS Excel (Advanced level, VBA is a +), MS Powerpoint, Problem Solving
- Experience in creating reports, making presentations, white-space thinking
- Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design.
- Hands on experience using C# .NET, MVC, Oops Concept, Jquery, Bootstrap.
- Knowledge of .NET languages
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Knowledge of REST and RPC APIs
- Angular will be an advantage
- Able to work well in a team setting
Profile - iOS Developer
Exp- 3+ Years
Company Profile:
Saffron Tech Private Limited
Saffron Tech is a result driven digital transformation company in New Jersey (NJ) &
New Delhi. We are known for transforming businesses to digitisation. We are
providing development services and IT solutions to its clients across the globe. Being
in the field of IT for more than 10 years now, the company has successfully executed
over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm
adept at providing Web and Mobile Application Development, IT Offshore Staffing
and Digital Marketing Services.
We are servicing over 500 clients from across the globe. We are a strong 150+
member family at the moment working from state of the art office premises close to
Saket, South Delhi. Our primary operational markets are USA, UK, APAC and
Middle East. To know more about us and our brands please visit
Role Purpose:-
iOS App Design and Development
Detailed Responsibilities description:-
Analysis of requirements and specifications
Understanding of standard specification like Bluetooth® LE and other IoT
standards.
Analysis of project requirements, estimation of effort required for various tasks.
Design, Development, Enhancement and Maintenance of iOS App
Software design including architecture and UI design of iOS App in an Agile
environment.
Development of iOS App in Swift 5 using XCode for iOS platform.
Write code suitable for concurrent execution / multi-threaded environment.
Deep debugging / troubleshooting of iOS Apps both in development and
production environments across Swift.
Profiling and optimization of iOS applications
Use crash logs / analytics to find issue on customers’ device.
Use XCode instruments / other tools to profile software, find bottlenecks.
Optimization of code, use of appropriate data structure and application of proper
algorithms.Must have skills:
Good Team Player having ability to work independently with minimal
supervision.
Hands-on programming knowledge of Swift & Objective-C on iOS platform.
Basic knowledge of Core Bluetooth (BLE)
Working knowledge of Core Data
Extensive experience in using various architectures, frameworks and design
patterns in designing/refactoring highly optimized.
Good knowledge of C, C++ and objective oriented programming.
Hands-on knowledge of source control tools like GIT.
Knowledge of creating frameworks and libraries / SDK on iOS platform.
Experience in debugging and profiling iOS Apps.
Understanding of Apple Coding, UI Design and API Guidelines.
Experience of iOS App submission, distribution and review process.
About us
CasaOne - CasaOne is a home furniture rental company that helps property managers, realtors, stagers and residents experience and access furniture, furnishings, decor, and equipment on demand. Our full-service offering includes a wide selection of products, affordable monthly rental plans, 3D visualizations, rent-to-own options and white-glove service in as early as 2-3 business days. www.casaone.com
BureauOne - BureauOne converts furniture into a utility for businesses. BureauOne is a furniture rental company that helps businesses experience and access furniture, fixtures, and equipment without going through the myriad challenges that are associated with buying office furniture. BureauOne offers a full-service product including white-glove storage, delivery, and installation on-site. www.bureauone.com.
We are backed by Accel Partners & other prominent investors and have offices in the SF Bay Area (HQ), LA, DC, NY, NJ,Chicago, Philadelphia, San Diego, Connecticut & Bangalore.
Our teams consist of high performing individuals who enable each other to bring their best to every concept, resulting in brands renowned in their markets for perfect insight, impeccable service & the constant ability to surprise with excellence. We onboard experts who inspire us in the way they design solutions, craft brands or simply add sense to our products & services.
We believe technology is only a tool for great engineering minds. Your understanding of core principles is of greater value to us than the tools used.
At CasaOne and BureauOne you will have an opportunity:
• to increase your rate of learning exponentially by defining hard problems and solving them
• to partake in a high-growth journey and increase revenues 5x+ Y-o-Y
• to be an early innovator in the shifting trend: ‘ownership economy’ -> ‘access economy’
• to build a category-defining platform for FF&E (Furniture, Fixture, and Equipment) leasing
• to build high-performance teams.
What you will work on
Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. A thorough understanding of all the components of our platform and infrastructure is required as you will be working closely with the back-end team to decide REST contracts.
Requirements and Qualification
• 4-7 years of experience.
• Bachelor’s degree in engineering
• Assess the technical feasibility of UI/UX designs
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
• Assure that all edge cases are handled
• Collaborate with other team members and stakeholder
• Good understanding of responsive web development
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Basic understanding of SEO
Good to know
CasaOne Frontend services are written in ReactJS. Experience in ReactJS is good to have, not a must. We believe technology is only a tool for great engineers. We value your understanding of core principles more than the tools used.
What happens next
You read this, you say ‘ah, that’s me, that’s what I would love to do in the near future!. Submit your resume and someone from our team will reach out to you.
CasaOne is an equal opportunity employer (EEO) & we value diversity in our teams.













