Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Role: HRBP-Operations
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 5 years & above
Salary: As per industry Standard.
About the Role:
We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our Business Operations team. The ideal candidate will have a well-rounded background in HR operations, payroll management, and a deep understanding of labor and statutory compliance. As an HRBP, you will play a key role in aligning business objectives with HR strategies, providing operational support, and ensuring compliance with all relevant laws and regulations.
Key Responsibilities:
- Manager HR Operations: Lead HR operations within the Business Operations team, ensuring smooth day-to-day HR processes, such as employee lifecycle management (onboarding, offboarding, background verification (BGV), administrative requirements).
- Training & Induction/Orientation: Lead the planning and execution of onboarding, induction, and orientation programs for new employees. Ensure smooth integration into the organization by providing a comprehensive introduction to company culture, policies, and key functions. Collaborate with managers to identify training needs, and design or facilitate relevant learning programs to enhance employee performance and development.
- Payroll Management: Oversee and manage payroll processes, ensuring accuracy and timely disbursement. Handle any payroll-related queries and work closely with the finance team.
- Labor Compliance & Statutory Compliance: Ensure the organization adheres to all labor laws, including statutory compliance requirements. Monitor changes in local, state, and national labor regulations and ensure the business remains compliant.
- Employee Relations: Act as the first point of contact for managers and employees, addressing any HR issues, conflicts, or concerns.
- Strategic HR Support: Partner with leadership to identify HR needs and implement tailored solutions that support business goals. Provide guidance on performance management, talent development, and workforce planning.
- HR Analytics & Reporting: Utilize HR data analytics to generate insights and support data-driven decision-making. Maintain dashboards to track employee trends, monitor HR metrics, and continuously improve HR processes through actionable data. Provide regular reports to leadership for strategic planning and operational efficiency.
Skills and Experience:
- Proven experience in HR operations, payroll management, and HR compliance, preferably in business operations
- In-depth knowledge of labor laws, statutory compliance, and regulatory frameworks.
- Strong understanding of HR best practices, policies, and employee relations.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Strong problem-solving and conflict resolution abilities.
- Ability to adapt to a fast-paced, evolving business environment.
- Prior experience in business partner roles or similar HRBP positions is a plus.
- Knowledge of HRIS systems and payroll software is desirable.
Qualification:
- Bachelor's Degree (Master’s degree preferred)
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Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptLogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .
Responsibilities
- Troubleshoot application and software related issues and determine the root cause for the issues
- Work on defined SLAs to ensure that our client receives the best of the services
- Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
- Monitor production alerts and escalate the issues for any anomalies in the system
- Ensure complete compliance of ticketing tool and report metrics on a daily basis
- Work with the existing engineering team to maintain highly scalable and secure products
- Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team
Requirements
- Bachelor’s degree in Computer Science, Information Technology or related field
- 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
- Expertise on production support processes such as incident or change management, call triaging, critical issue procedures
- Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
- Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises
- Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
- Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
- Providing support on weekends on a rotational basis
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GUVI is looking for Instructors!! (Freelancers)
(Godot) for E-Learning Courses.(self paced courses)
Company: Guvi, Incubated by IIT Madras and IIM Ahmedabad.
Location: Remote
About the Company:
GUVI is an e-learning platform dedicated to providing high-quality technical education to students and professionals. We offer industry-relevant courses in a convenient and engaging format, with the support of prestigious institutions like IIT Madras and IIM Ahmedabad.
Job Description:
We are looking for experienced individuals in Godot to create and deliver top-notch e-learning courses. Your responsibilities will include developing course syllabi, designing instructional materials, and recording engaging teaching videos.
Requirements:
- Expertise in Godot.
- Strong command of the subject matter and fundamental concepts.
- Excellent communication skills and the ability to explain complex topics clearly.
- Familiarity with instructional design principles and creating engaging learning experiences.
- Self-motivated and able to work independently.
- Proficient in creating high-quality recorded video lessons.
- Familiarity with online teaching platforms and technologies.
Project Duration: 2 to 4 weeks (can be extended to 5 weeks)
Course : Godot( Beginner to advanced)
Course duration : 12 to 13 hours
Per video duration : 15 to 20 minutes
Compensation for the project : 6K to 8k (per finished hour )
Responsibilities:
- Familiarizing yourself with all products and services offered by our company.
- Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
- Attending networking activities to research and connect with prospective clients.
- Maintaining meaningful relationships with existing clients to ensure that they are retained.
- Suggesting upgrades or added products and services that may be of interest to clients.
- Crafting business proposals and contracts to draw in more revenue from clients.
- Negotiating with clients to secure the most attractive prices.
- Equipping staff with the technical and social skills needed to enhance sales.
- Reviewing clients' feedback and implementing necessary changes.
- Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
Requirements:
- Degree in marketing, business administration, or similar.
- Extensive sales experience.
- Intuitive and insightful, particularly regarding human behavior.
- Ability to generate revenue by identifying pain points and suggesting suitable products or services.
- Professional yet affable disposition.
- Neat, well-groomed appearance.
- Great networking skills.
- Excellent written and verbal communication.
- Resourceful, with outstanding research skills.
- Emboldened by challenges.
C++C/C++ Developer
We’re doing things no one has ever done. From developing game-changing technology and solutions to
helping the world’s top brands connect like never before, every day brings new challenges and opportunities
to innovate. We offer the chance to make your mark on something awesome.
What are we looking for?
Strong C/C++ programming and debugging skills in a Linux environment.
Experience with Design Patterns, ACE Framework, and Socket Programming.
Experience in Multi-threaded software development for Multicore Architectures.
Experience in VOIP application development, preferably on client/server platforms.
Understanding of system performance and scaling
Experience in embedded software development
Excellent problem solving/debugging skills design, develop, troubleshoot and debug
Software programs for databases, applications, tools, networks etc.
Requirements:
Bachelor's degree in Computer Science or related field or equivalent experience.
3-6 years of software engineering or related experience.
Location: Bangalore/Hybrid Model
Job Brief
We are looking for an analytical, results-driven Senior Hardware and Firmware Engineer who can create complex PCB layout while using the least space possible. The designs should allow for easy development and debugging for the firmware engineers while keeping customer requirements, cost constraints and space constraints in mind. Hardware debugging knowledge and soldering skills are essential for this role.
You would also be required to have a keen eye for developing firmware with a low memory footprint and low power consumption while being robust and resistant to errors. You are expected to achieve these goals using your in-depth understanding of the programming language, compilers, microcontroller architectures and debugging tools. You are expected to keep a look out for upcoming advancements in the industry which will help optimize the product.
Main Responsibilities
Your responsibilities will include:
- Would be asked to write efficient, modular and robust firmware which will interface with multiple components like MEMS sensors, battery chargers, secondary microcontrollers etc.
- Writing clean, readable, and modular code
- Would be deeply involved in the schematic design for a product which includes cost-benefit
- analysis of components, component evaluation by designing a proof of concept, suggestions
- in how the components should be connected etc.
- Collaborate with software engineers who would develop companion applications to the
- product
- Creating cost and space optimized layouts for 2/4-layer PCBs
- Collaborating with firmware engineers and supply chain personnel on deciding the
- components to be used on a PCB.
- Collaborate with firmware engineers in designing PCB schematics
- Debugging faulty PCBs using on a hardware level and collaborate with firmware engineers to debug on a firmware level.
- Understanding the manufacturing rules of PCB manufacturers and PCB assembly houses.
Key Requirements
- MSc or PhD in ECE, EEE, EIE or in related fields preferred with a strong technical knowledge and 3-4+ years of experience in designing PCB layouts and developing firmware.
- Ability to transform research articles into the working solutions to solve real-world problems.
- Should have a strong foundation in analog and digital electronics
- Should have designed 4-layer PCBs which has been manufactured
- Familiar with using KiCAD or Altium Designer
- Familiar with using components like MOSFETs, diodes, voltage regulators etc.
- Experience in designing PCBs involving BGA fanouts
- Proficient in using soldering equipment like soldering irons and hot air gun.
- Should have worked with an ARM Cortex M series device like STM32, nRF52 etc
- Familiar with basic data structures like linked lists, queues, trees etc.
- Should be able to compile and link source code with static libraries without using an IDE
- Basic knowledge of microcontrollers peripherals like UART, I2C, SPI, ADC etc.
- Excellent written and verbal communication skills for effectively communicating with the
- team and ability to presenting information to varied technical and non-technical audience.
Must be able to produce solutions independently in an organized manner and be able to - work in a team when required.
Preferred Skills (Not Mandatory)
-
Experience in antenna design
-
Worked with communications protocols like BLE/WiFi
-
Worked with equipment like logic analyzers, oscilloscopes etc
-
Experience in handling 3D printers
-
Familiar with Python
-
Worked with equipment like logic analyzers, oscilloscopes etc.
-
Worked on microcontrollers from Dialog Semiconductors, Nordic Semiconductors,
-
STMicroelectronics, Espressif etc.
-
Worked on projects involving DSP, AI/ML
Kubernetes
Docker- Automate and maintain ML and Data pipelines at scale
- Collaborate with Data Scientists and Data Engineers on feature development teams to containerize and build out deployment pipelines for new modules
- Maintain and expand our on-prem deployments with spark clusters
- Design, build and optimize applications containerization and orchestration with Docker and Kubernetes and AWS or Azure
- 5 years of IT experience in data-driven or AI technology products
- Understanding of ML Model Deployment and Lifecycle
- Extensive experience in Apache airflow for MLOps workflow automation
- Experience is building and automating data pipelines
- Experience in working on Spark Cluster architecture
- Extensive experience with Unix/Linux environments
- Experience with standard concepts and technologies used in CI/CD build, deployment pipelines using Jenkins
- Strong experience in Python and PySpark and building required automation (using standard technologies such as Docker, Jenkins, and Ansible).
- Experience with Kubernetes or Docker Swarm
- Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, etc.
- Basic knowledge of Multi-tier architectures: load balancers, caching, web servers, application servers, and databases.
- Experience with various virtualization technologies and multi-tenant, private and hybrid cloud environments.
- Hands-on software and hardware troubleshooting experience.
- Experience documenting and maintaining configuration and process information.
- Basic Knowledge of machine learning frameworks: Tensorflow, Caffe/Caffe2, Pytorch
JavaRequired Technical Skills:
- Java (highly capable)
- SQL (highly capable)
- Strong knowledge of software best practices, build processes, IDEs, database tools (e.g. SQL Developer, SQL Management Studio)
- Strong knowledge of source code control systems (GIT)
- Confident with Windows, Linux, Unix operating systems including command line
- Working knowledge of JIRA
Beneficial Technical Skills:
- .Net
- C
- Javascript
- Experience in test management and test execution
- Experience of Agile development methods
Additional Skills and Behaviour Required
- Experience of full software development lifecycle
- Considers competing solutions and evaluates options to create the best outcome in all aspects of the role.
- Willingness to takes ownership of whole project and engineers assigned.
- Confident to make suggestions and recommendations for improvements.
- Excellent written and verbal communication skills and ability to build good rapport
- Fluency in English, both written and oral
- Collaborates with others to achieve objectives and ensure information flow
- Seeks assistance and feedback as appropriate
Education
- Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline (MCA, MSc in Computer Science etc.)
MongoDB
ExpressReact.js
NodeJS (Node.js)Excellent hands-on design, coding, testing methodologies, and debugging skills
Thorough knowledge of software development best practices, including coding standards, code reviews, source control management, build process, continuous integration, and continuous delivery
Good exposure to programming constructs and writing algorithms
Good architectural & design skills
Experience in understanding platforms & key AWS services like Elastic
Angular (2+)NodeJS (Node.js)JavascriptHyderabad/Remote
At Quantela, we’re revolutionizing the way cities are operated and managed. We are making autonomous cities a reality, where citizens will lead a better quality of life by experiencing the power of real time connected urban infrastructure. We are an Artificial Intelligence based software company and a leader in the global Smart Cities and Communities market. We are focused on the intelligence behind every city – our platform optimizes urban infrastructure through data-driven recommendations and automation of standard operating procedures.
Our customers include cities, communities, ports, airports, universities, roads, utilities, campuses, etc. Many industry-leading technology companies, urban operators, and system integrators utilize our platform to deliver tangible outcomes to their customers.
About the role
Quantela is seeking UI Architect who is proficient in design and development of web based front end applications for enterprises.
Qualifications:
- Should have sound understanding of Object-Oriented JavaScript & Typescript concepts and Debugging skills.
- Should have strong Implementation & architectural design skill of BOTH client-side and Server-side NodeJS/JavaScript (and related frameworks) based application
- Should build reusable code and libraries for future use
- Should have working experience on Angular (Preferably at least 3+ year experience in Angular 5 and above versions), HTML5, CSS3.
- Should be able to recommend appropriate UI frameworks and controls, design and develop web applications based upon a set of requirements
- Responsible for setting coding standards using best practices/principles and ensuring its adherence
- Good understanding of UI best practices, RESTful services, Accessibility WCAG 2.0, etc.
- Should be able to understand security models like OWASP standards
- The selected candidate should be an evangelist, self-driven, visionary leader and mentor
- Must have excellent written and verbal communication skill and a positive attitude
- Should preferably have product development experience.
Ideal Candidate should have:
- Extensive knowledge of Object-Oriented JavaScript, TypeScript, HTML5, CSS3
- Extensive knowledge in Angular
- Hands on knowledge on ng-cli, ngrx, rxJS and schematics
- Hands-on experience in using template engines like Mustache / Handlebars/Blaze etc
- Proficiency in Clarity CSS, SASS and CSS pre-processors (SASS, LESS etc)
- Extensive knowledge in implementing responsive cross-browser user experiences
- Extensive knowledge in Ajax, and consuming RESTful web services
- Extensive knowledge in ES6
- Unit testing frameworks like Jasmine/Chai/Mocha/Karma
- Performance evaluation using Chrome dev tools etc, W3C standards
- Understanding of complete Technology Stack of application (Integrations with downstream Applications/Services, Deployment, Cloud Infrastructure & Services, CI/CD pipeline)
- Knowledge in design patterns on UI
- Good to have knowledge on Monorepo concept
- Knowledge or Should have worked on enterprise class applications
- Should have worked in Agile environment
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon