Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here
Shubham Vishwakarma
Full Stack Developer - Averlon
About Anantaresource
About
Company social profiles
Similar jobs
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Account Manager - Digital Growth
Experience Level: 2+ Years
Location: Bangalore, Karnataka (On-site)
Job Overview:
We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand visibility, and using digital strategies to scale revenue.
You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution across SEO, social media, paid marketing, and brand strategy.
What You’ll Do:
Brand & Business Growth
Understand the brand’s business goals and find new ways to grow revenue.
Identify partnerships, collaborations, and digital strategies to scale the brand.
Client & Project Management
Act as the primary POC for clients, ensuring smooth coordination and execution.
Keep track of all deliverables, deadlines, and feedback loops.
SEO & Digital Strategy
Work on SEO, content marketing, social media, and paid ads to boost visibility.
Monitor campaign performance, analyze data, and optimize strategies for better results.
Execution & Performance Tracking
Collaborate with designers, content creators, and performance marketers to execute campaigns.
Track key metrics, generate reports, and suggest improvements based on data insights.
What We’re Looking For:
- 2-3 years of experience in account management, digital marketing, or business strategy.
- A mix of business thinking + digital expertise (SEO, social media, paid ads, growth strategies).
- Strong communication and relationship-building skills.
- Ability to manage multiple projects, stay organized, and ensure timely execution.
- A problem-solver with a proactive and “get-things-done” attitude
Amazon Web Services (AWS)General Description:Owns all technical aspects of software development for assigned applications
Participates in the design and development of systems & application programs
Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation
Required Skills:
In depth experience configuring and administering EKS clusters in AWS.
In depth experience in configuring **Splunk SaaS** in AWS environments especially in **EKS**
In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**
In depth knowledge of observability concepts and strong troubleshooting experience.
Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.
Experience in **Terraform** and Infrastructure as code.
Experience in **Helm**Strong scripting skills in Shell and/or python.
Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.
Must have a good understanding of cloud concepts (Storage /compute/network).
Experience collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.
Experience with Git and GitHub.Experience with code build and deployment using GitHub actions, and Artifact Registry.
Proficient in developing and maintaining technical documentation, ADRs, and runbooks.
Bootstrap
HTML/CSS
JavascriptWe are looking for a creative, skilled UI developer to design web apps with functionality and aesthetics in mind. The UI developer will work with back-end developers and front-end developers to ensure that the applications are optimized for several devices and presented attractively. To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.
UI Developer Responsibilities:
- Work with other developers to ensure that the web apps are functional and visually appealing.
- Liaise with the client to gauge their needs and expectations.
- Plan the layout of the applications.
- Ensure that the applications are optimized for various devices.
UI Developer Requirements:
- Proficiency in HTML, JavaScript, jQuery, and CSS.
- Knowledge of Adobe Illustrator.
- Good interpersonal skills.
- Understanding of key design principles.
- Good problem-solving skills.
React NativeEssential Duties and Responsibilities:
- Build pixel-perfect, UIs across both mobile platforms.
- Design,develop, secure high performing mobile applications using React Native for both Android & IOS .
- Translate designs & wireframes into a high-quality code & Mobile UI .
- Leverage native APIs for deep integrations with both platforms.
- Diagnose, fix bugs & performance bottlenecks for performance that feels native.
- Maintain code and execute UTC to ensure the product is of the highest quality.
- Participate in the development and preparation of documentation.
Skills
- Must have exp in react native (must) and native Apps too.
- Team Player
- Familiarity with UTC , code versioning and CI/CD tools like Git, SVM, Jenkins.
- Proven development experience on smartphone platforms.
- Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
- Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
- Deep familiarity with iOS or Android development.
- Familiarity with RESTful APIs
- Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
- Must have worked on at least one app that is published in AppStores.
Bonus:
- Experience in Objective-C, Swift, and Cocoa Touch.
- Good Knowledge of HTML5, CSS.
- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of Apple’s design principles and application interface guidelines.
- Mandate Experience on Google Play console and Native build tools like XCode and Android Studio.
- Strong understanding of SDLC and Agile development methodology.
- Basic understanding of Accessibility.
JavaJob Description:
Software Development Engineer - Backend
Responsibilities
• Writing reusable, testable, and efficient code Develop, Code or modify, test, and
debug application programs of varying degree of complexity.
• Design and implementation of low-latency, high-availability, and performant
applications.
• Integration of user-facing elements developed by front-end developers with server
side logic Implementation of security and data protection.
• Integration of data storage solutions
Skills And Qualifications:
• Experience in design and implementation of low-latency, high availability, high
performance applications capable of handling large scale distributed workloads
Expert in Java, with knowledge of Spring boot and Hibernate framework.
• Experience with Elasticsearch
• Knowledge of user authentication and authorisation between multiple systems,
servers, and environments.
• Experience with relational databases like PostgreSQL/MySQL/Oracle.
• Able to create database schemas that represent and support business processes
Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git.
• Understand lean approach with frequent releases and focussed on getting MVPs into
market as early as possible to increase feedback
• Passion for fast-paced and iterative software development
• Fast learner and open to working with new libraries/platforms
Nice to have:
• Experience developing in AWS/Azure/Google Cloud environments
• Solid understanding of Cloud PaaS / IaaS constructs and their APIs Understanding of
security products and secure coding techniques
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBThe ideal candidate should have hands-on experience with Node Js Express and React JS.
ProgrammingWITH AI KNOWELDGE TO DISCUSS IN DEPTH ABOUT THE APP
SOFTWARE ENGINEER & SHOULD BE PAST EXPEIRENCE
- Developing a comprehensive and sustainable employee engagement strategy using data by dividing members into different cohorts.
- Defining engagement and growth strategies for every member quarterly.
- Becoming an expert in our Engagement and Recognition tools
- Improving the Employee Engagement Index across teams by conceptualizing and implementing various employee development and engagement initiatives.
- Using tools to keep records of engagements, initiatives, processes, solutions, etc. thus building a playbook of success stories.
- Gathering, analyzing and presenting key employee engagement metrics to help support the delivery of key initiatives and preparing reports for key stakeholders in a timely fashion.
- Developing and delivering the organization's internal communication strategy, planning and making a calendar of activity to continually drive positive employee experiences.
- Initiating and implementing innovative team-building and collaborative initiatives that help improve the Organizational Development Index.
- Building feedback mechanisms into employee engagement activities and internal communications to enable employees to have an opportunity for dialogue.
- Synthesizing engagement data and developing clear stories for stakeholders
What you need to have:
- Engineer plus MBA/PGDM from Tier 1 B - School
- Experience of working in hyper-growth start-up
- 4-7 years of experience in engagement/ talent development role, out of which at least 2 years in leading specific projects.
- Engagement expert with strong domain knowledge.
- Ability to maintain a high level of confidentiality and work with sensitive data and information.
- Prior background in building unique engagement experiences.
- Good command over documentation and process flowcharting using tools.
- Excellent organizational skills and an ability to multi-task across concurrent projects with strong attention to detail.
- Proven ability to drive assignments on metrics using technology.
- Strong analytical skills/ comfort in data analysis, including MS Excel modelling & data manipulation skills and ability to manage reports & dashboards
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, people trends.
- Excellent communicator having the ability to influence and persuade others.
- Commitment to demonstrably improving team metrics.
- Positive, flexible, and proactive, hands-on with a can-do approach.
- Good command over documentation and process flowcharting using tools.
CC++Location: Preferably in Mumbai/Any where in India
- Should know basics like Structure, data types, unions, enum , pointers , type casting etc
- Should know data structures mandatory like linked list (basic expectation)
- This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
- We expect candidate to write code given a problem statement (if not proper code at least pseudo code )
iOS App Development
Objective C
SwiftWhat You Need for this Position:
B.tech/BE/MS/MCA/BCA Degree in Computer Science, Engineering or a related subject
3+ years of experience using Swift to develop and deliver production applications for iOS
Strong understanding of the fundamentals of native development patterns
Experience with ios app testing and security, including writing unit tests, test automation, and working closely with quality assurance teams
Experience with dependency management tools such as Cocoapods, SPM, and Carthage
Debugging experience with stack traces, spin traces, performance & concurrency/threading issues
Successful launch of consumer-grade applications to the Apple App Store
Experience with Git VCS and best practices for source code management
Proven experience with crafting and integrating client-side REST APIs
Familiarity with CI/CD Pipelines (Jenkins, FastLane and others)
Excellent written and verbal communication skills
Self-motivated, and outstanding analytical skills
What You Will Be Doing:
To design and build advanced applications for the iOS platform.
Client Interaction.
To collaborate with cross-functional teams to define, design, and ship new features.
To generate wireframes.
To design, develop, test and implement an iOS application along with continuous production of new versions of the application.
To design solutions independently.
Unit-test code for robustness, including edge cases, usability and general reliability.
Work on bug fixing and improving application performance.
Operates effectively in a fast-paced, deadline-driven, collaborative and iterative programming environment.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Soft Skills
Pleasant in communication
Very good in interdepartmental coordination
Innovative and out of box thinking
Self-motivated and creative problem-solving skills
Believe in relationship
Top Reasons to Work with Us:
We're a small, fast-paced growing team tackling huge new challenges every day
Learning new concepts while working with an intellectual and exceptionally talented team
Friendly and high growth work environment
Competitive compensation
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon