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Customer service Executive
Customer service Executive
Anantaresource 's logo

Customer service Executive

Prachi Sharma's profile picture
Posted by Prachi Sharma
2 - 4 yrs
₹4L - ₹4.5L / yr
Mumbai
Skills
Customer Service
Customer Support
Customer Retention
Know your customer
Customer Relationship Management (CRM)

Job Summary: Position Title: Customer Service Executive


Location: Mumbai


Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.


Responsibilities:


• Attending inbound calls involves receiving and responding to incoming calls from customers


• Provide accurate and relevant information regarding products, services, company policies, and procedures.


• Respond to customer inquiries via email in a timely, clear, and professional manner.


• Ensure all customer emails are acknowledged and resolved


• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.


• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.


• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.


• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.


• Assist customers with order tracking, billing inquiries, account management, and product-related questions.


• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.


• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.


• Maintain detailed logs of follow-up actions, resolutions, and outcomes.


• Collect customer feedback and report trends to management for continuous service improvement

.




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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Anantaresource

Founded :
2017
Type :
Services
Size
Stage :
Profitable

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