Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here
Shubham Vishwakarma
Full Stack Developer - Averlon
About Anantaresource
About
Company social profiles
Similar jobs
React.js
Javascript
Redux/Flux
HTML/CSS1) 1+ years of work experience on some front end like React.JS, nodejs or Angular.JS
2) HTML, CSS
3) Strong in Javascript concepts
4) Good communication skills
5) Loves to code
GOOD TO HAVE
1) Experience with type script will be a plus
2) Experience with Nest.JS framework will be a plus
3) Strong hold on ES6 principles.
4) Familiar with TDD ( Test Driven Development ) will be a plus.
5) Familiar with working in CI / CD will be a plus
6) Micro-Service architecture knowledge will be an added benefit.
Machine Learning (ML)🚀 We’re Hiring! | AI/ML Engineer – Computer Vision
📍 Location: Noida | 🕘 Full-Time
🔍 What We’re Looking For:
• 4+ years in AI/ML (Computer Vision)
• Python, OpenCV, TensorFlow, PyTorch, etc.
• Hands-on with object detection, face recognition, classification
• Git, Docker, Linux experience
• Curious, driven, and ready to build impactful products
💡 Be part of a fast-growing team, build products used by brands like Biba, Zivame, Costa Coffee & more!
**Role Description**
We are seeking a creative and detail-oriented Product Designer to join our team. The ideal candidate will be responsible for designing user-centric, visually appealing, and functional products. You will collaborate with cross-functional teams to shape the user experience and interface while ensuring alignment with business objectives.
**Responsibilities**
1. **Design Conceptualization**
- Create wireframes, mockups, and prototypes to communicate and test design concepts.
- Collaborate with stakeholders to iterate on design solutions based on feedback and data.
2. **Copywriting**
- Write clear, engaging, and user-focused copy that complements the design and guides users effectively.
- Ensure consistency and alignment with the product’s tone and brand voice.
3. **Data-Driven Design**
- Use analytics and user data to refine user flows and optimize the product experience.
- Continuously evaluate product performance and make informed design adjustments.
4. **UX/UI Design**
- Design intuitive and visually compelling user interfaces that align with business goals.
- Map out seamless user flows that improve engagement and satisfaction.
5. **Collaboration**
- Partner with product managers to align on requirements and goals.
- Work closely with developers to ensure accurate implementation of designs and copy.
6. **Continuous Improvement**
- Incorporate feedback from testing and data analysis to refine designs and user flows.
- Stay informed on design trends and best practices to bring fresh ideas to the team.
**Requirements**
- Proven experience in UX/UI or product design.
- Proficiency in design tools like Figma.
- Strong understanding of user-centered design principles.
- Ability to create wireframes, prototypes, and detailed design specifications.
- Excellent communication and teamwork skills to work with cross-functional teams.
- Ability to present and justify design decisions to stakeholders.
- Analytical mindset with a focus on user needs and business goals.
- Creative problem-solving and critical-thinking skills.
We are looking for a person who can adapt to the latest AI technologies, such as ChatGPT, and leverage them to enhance their productivity and efficiency.
Basic knowledge on all servers, storage and network
Indepth knowledge on any one of the above
ITIL Certification would be an added advantage
be able to manage the team and work with all the service engineers
Ability to handle customer escalations
Adept in reporting and taking reviews
Angular (2+)
AngularJS (1.x)JavascriptWork Profile
- Delivering a complete front end application in AgularJS
- Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Integrate with the back-end developer in the process of building the RESTful API
- Communicating with external web services for 3rd Party tools and services integration
Requirement
- Experience and proficiency with AngularJS, JavaScript and HTML5
- Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
- Creating self-contained, reusable, and testable modules and components
- Ability to provide SEO solutions and optimization
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
- Creating custom, general use modules and components which extend the elements and modules of core AngularJS
Android Development
Kotlin
Java
NodeJS (Node.js)
MongoDB
ExpressAbout the role: We’re looking for a Node.Js Developer who can adapt to new tech stacks and innovate with cutting-edge technology solutions, to build eCommerce platforms that are unique, disruptive, and powerful.
What you'll do:
● Integrate user-facing elements developed by front-end developers with server-side logic
● Write reusable, testable, and efficient code
● Design and implement low-latency, high-availability, and performant applications
● Implement security and data protection integrations
● Integrate data storage solutions such as databases, key-value stores, blob stores, etc.
● Optimize components for maximum performance across a vast array of web-capable devices and browsers
● Ensure high performance and responsiveness to requests from the front-end.
What you'll need:
● Bachelor's degree with minimum 3 years of work experience as a Node Js.
● Strong proficiency in JavaScript or Typescript
● Understanding of Node.js and its frameworks such as Express or StrongLoop
● Understanding of the nature of asynchronous programming and its quirks and workarounds
● Basic understanding of front-end technologies, such as HTML5, and CSS3
● Understanding of accessibility, security compliance, user authentication and authorization between multiple systems, servers, and environments
● Understanding fundamental design principles behind a scalable application
● Understanding of code versioning tools, such as GIT
● Integration of multiple data sources and databases into one system
● Understanding of the differences between multiple delivery platforms, such as mobile and desktop and its optimization output
● Knowledge on creating database schemas that represent and support business processes
● Knowledge on implementing automated testing platforms and unit tests
Who Should Consider Joining:
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and are adept at rolling with the punches,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions
Who should not consider joining:
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.
What We Offer:
● Limitless growth and learning opportunities
● Exposure to cutting edge technology solutions and upcoming stacks in the market
● In house technical training on GIT, Automated Testing, Code Coverage, Language Training and much more
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth
About us
Job Description
- Manage full sales cycle in a consultative manner, from lead generation to screening to solution demos, through follow up calls and closing
- Regular Communication with potential clients over the phone, email, text, and in-person to follow up on the project status
- Generate and develop new business opportunities through inbound and outbound leads
- Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed
- Passionately evangelize our products and services to develop relationships with sales prospects.
- Develop relationships with prospective clients, while maintaining existing client relationships
- Partner with sales teams to create contract-winning proposals for current and prospective clients
- Negotiate contract terms with clients and communicate terms to stakeholders
- Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news
- Creation and management of a data-driven outbound sales process
- Collateral creation and working with the team towards a goal
Requirements
- Driven – extremely self-motivated with a diligent work ethic. PS: You’re a bonafide hustler who never gives up
- Honest - high level of integrity and strong commitment to building a successful pipeline
- 1+ years of successful experience crushing sales
- Experience selling digital or mobile application solutions as a service offering
- Rolodex of contacts in leadership roles in design, product, marketing organizations
- Experience with 1-3 month sales cycle
- Relentless cold caller
Benefits
Why this position will change your life:
• It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place.
• You will work directly with the owner of the company, as a trusted alley to build in/outbound sales and drive qualified leads.
• Our founder used this highly effective, solution selling sales process in his previous business, we simply need the raw sales talent to power it.
PHPAngularJS (1.x)MongoDBAbout Univariety
Univariety (https://www.univariety.com">https://www.univariety.com) is India's Leading Career Counselling & College Guidance Platform for K-12 Schools and is a fast growing Ed-tech company which has pioneered the use of technology in education, right from the level of schools.
With Info Edge (India) Private Limited (parent company of Naukri.com) as a key investor, we are a proud addition to the company’s robust portfolio which includes leading companies across Recruitment, Matrimony, Real Estate and Education.
- March 2020: https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up-higher-education-services/">https://inc42.com/buzz/univariety-gets-fresh-funding-from-info-edge-to-scale-up-higher-education-services/
- Dec 2017: https://inc42.com/buzz/info-edge-univariety-edtech-funding/">https://inc42.com/buzz/info-edge-univariety-edtech-funding/
With 4,00,000+ connections made so far, Univariety’s guidance solutions act as a comprehensive platform for 600+ premier schools for their students across India, Singapore, Indonesia, and Dubai.
Univariety’s students are placed in 50 of the top 100 universities of the world and have received over $20 million inscholarships.
Univarietyis always at the forefront of successful partnerships in the education space with UCLA Extension endorsing its flagship 'Global Career Counselor' certification for teachers, psychologists, and career counselors. Read more here: https://www.univariety.com/gcc/">https://www.univariety.com/gcc/
Also, along with Fortune India magazine, we have established a School Certification process called “Future 50 Schools Shaping Success” which has its presence spread across 82 Cities, 654 Schools, 12587 Educators, and 125921 Students. Read more here: http://www.future50schools.com/">www.future50schools.com.
Job Details
Job Description
- Design and build web applications
- Work with business stakeholders, managers & other developers to create solutions to business problems.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Work on bug fixing and improving application performance
Ideal candidate must have following skills/experience
- Expert level understanding of object-oriented web development in PHP
- Good understanding of Object-Oriented Architecture & Design
- Profound knowledge of any PHP framework like Yii
- Excellent JavaScript competence and command over JQuery
- Excellent understanding of any RDBMS like Oracle, SQL Server, MySQL
- Knowledge of Web Services and micro services
- Hands on experience with CSS & frameworks like Bootstrap/Material
- Experience with GIT & continuous integration
- Practical experience with well-implemented Scrum
Candidates with following skills/experience are preferred along with must have silks above
- Experience on Yii framework (PHP)
- Experience with AngularJs
- Experience with MongoDB
- Write elegant, well-documented code
- Experience in setting up, managing servers & continuous integration
- Should have good interpersonal skills, communication (verbal & written) skills and ability to work independently
Job description
Roles and Responsibilities
- Plan, Participate, monitor, follow-up sales & marketing activities as per sales strategy for the allocated customers / location and end customers/ user
- Support and monitor the performance of the team in order to achieve their monthly & annual sales target.
- Experience to manage a team of at least 10-15 members.
- Conduct meetings regularly to ensure open communication and devise an action plan to address issues/concerns raised by the team.
- Undertaking regular one-to-one meetings, team meetings at various levels, training and counselling /coaching sessions for all direct reports.
- Responsible for Lead Generation and completion of team target.
- Demonstrate accountability and ethical behaviour at all times.
- Who has a Knowledge on Cloud Computing will be an Add on Advantage.
Required Candidate Profile
- Extremely organized, highly motivated & target oriented.
- Preferably from BPO/KPO background
- Excellent verbal/written communication and presentation skills.
- Accomplishes organization goals by accepting ownership.
- Willingness to work in night shift.
- Ready to join immediately.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon