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Customer service Executive

at Anantaresource

Customer service Executive

Customer service Executive

at Anantaresource

Posted by Prachi Sharma

2 - 4 yrs

₹4L - ₹4.5L / yr

Mumbai

Skills

Customer Service

Customer Support

Customer Retention

Know your customer

Customer Relationship Management (CRM)

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

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About Anantaresource

Founded :

2017

Type :

Services

Size

Stage :

Profitable

About

N/A

Company social profiles

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Ensure that sales team follows company policies and procedures at all times.
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Strong verbal and written communication skills.
A versatile personality with above average organizational and planning skills.
A person with critical thinking and problem solving ability.
A good team player with creation and handling of team.
A customer centric person with customer centric business agenda.
An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
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3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

A Bachelor’s degree, with sales as your core dream.
Proven Sales Experience.
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A passion towards multitasking and team building.
Ability to work under pressure.
Strong problem-solving, organizational and management skills.
Excellent negotiation, convincing and consultative sales expertise.
Effective communication skills.
Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

Manage sales operations in assigned district to achieve revenue goals.
Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
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Read more

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PHP

Check out notchinterview.com ABOUT NOTCH INTERVIEW Notch helps people prepare better for their job interviews. It is a global platform that connects aspiring job seekers with experienced professionals from the industry, whom they can practice their interview with.We believe that practicing for a job interview with the right people and getting honest feedback significantly improves odds of getting in. Our algorithm matches candidates with the most suitable professional based on their profile, experience and their target firms. These professionals, our interviewers, have deep industry experience and have excelled at their respective functions. They are all selected after careful consideration. Interviewers on Notch have worked at top tier firms like McKinsey & Company, Boston Consulting Group, Bain & Co., Arthur D. Little, Dalberg Global Consulting Advisors, Booz & Allen, Unilever, IBM etc.; have graduated from some of the most prestigious educational institutions like Harvard Business School, Stanford University, Oxford University, Indian Institute of Management, etc.; and have worked in the top business cities of the world – New York, Boston, London, Singapore, Hong Kong, Mumbai, Bangalore, Hong Kong, Dubai, Sydney and many more. They are uniquely placed to give an unbiased, honest view of the candidate’s performance in an interview and provide nuanced feedback that will help candidates get through competitive interviews for the most sought-after jobs. Notch is useful for those who believe that it is worth preparing for the job they really want and not to leave the interview to chance.

Check out notchinterview.com ABOUT NOTCH INTERVIEW Notch helps people prepare better for their job interviews. It is a global platform that connects aspiring job seekers with experienced professionals from the industry, whom they can practice their interview with.We believe that practicing for a job interview with the right people and getting honest feedback significantly improves odds of getting in. Our algorithm matches candidates with the most suitable professional based on their profile, experience and their target firms. These professionals, our interviewers, have deep industry experience and have excelled at their respective functions. They are all selected after careful consideration. Interviewers on Notch have worked at top tier firms like McKinsey & Company, Boston Consulting Group, Bain & Co., Arthur D. Little, Dalberg Global Consulting Advisors, Booz & Allen, Unilever, IBM etc.; have graduated from some of the most prestigious educational institutions like Harvard Business School, Stanford University, Oxford University, Indian Institute of Management, etc.; and have worked in the top business cities of the world – New York, Boston, London, Singapore, Hong Kong, Mumbai, Bangalore, Hong Kong, Dubai, Sydney and many more. They are uniquely placed to give an unbiased, honest view of the candidate’s performance in an interview and provide nuanced feedback that will help candidates get through competitive interviews for the most sought-after jobs. Notch is useful for those who believe that it is worth preparing for the job they really want and not to leave the interview to chance.

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