
Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Review Criteria
- Strong QA Automation / SDET Engineer Profile
- 3+ YOE in Automation QA Testing
- Must have proven experience with Playwright for end-to-end test automation and Strong hands-on experience with Java or JavaScript
- Must have strong proficiency in TestNG and/or JUnit
- Solid understanding of QA principles, testing strategies, and best practices
- Excellent debugging and troubleshooting capabilities
- Product Company only
Preferred
- Working knowledge of Gradle
Job Specific Criteria
- CV Attachment is mandatory
- What's your current company?
- Which college you completed your undergraduation (UG)?
- How many years of experience you have in Playwright framework?
Role & Responsibilities
We are seeking a highly skilled Senior QA Automation Engineer to join our dynamic team. This role is ideal for a passionate automation expert who thrives on building robust test frameworks, mentoring team members, and driving quality excellence across our products. You will play a pivotal role in shaping our automation strategy while ensuring the delivery of reliable, scalable test solutions.
Key Responsibilities:
- Design, develop, and maintain automated test suites using Playwright for end-to-end testing
- Implement and optimize test frameworks using TestNG/JUnit to ensure comprehensive test coverage
- Build and manage automation projects using Gradle build tool
- Develop and execute comprehensive testing strategies that align with product requirements and business objectives
- Mentor and guide junior QA engineers in automation best practices and technical skills development
- Conduct thorough code reviews to maintain high-quality automation code standards
- Debug and troubleshoot complex test failures, identifying root causes and implementing solutions
- Collaborate with cross-functional teams including developers, product managers, and DevOps to integrate automation into CI/CD pipelines
- Drive continuous improvement initiatives in test automation processes and methodologies
- Champion quality assurance best practices across the organization
Ideal Candidate
- Programming Proficiency: Strong hands-on experience with Java or JavaScript
- Automation Expertise: Proven experience with Playwright for end-to-end test automation
- Testing Frameworks: Proficiency in TestNG and/or JUnit
- Build Tools: Working knowledge of Gradle
- Testing Methodologies: Solid understanding of QA principles, testing strategies, and best practices
- Problem-Solving Skills: Excellent debugging and troubleshooting capabilities
- Leadership: Demonstrated ability to mentor junior engineers and conduct effective code reviews
- Passion: Strong enthusiasm for test automation and commitment to quality
Preferred Qualifications:
- Experience with AI/ML technologies and their application in testing
- Knowledge of additional automation tools and frameworks
- Experience with CI/CD integration and DevOps practices
- Familiarity with API testing and performance testing tools
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Communication Trainer, Coaching for softskill and communication to school students
Egnyte is seeking an experienced Sr. Software Engineer to join our Software Engineering (Infrastructure) group. The Software Engineering (Infrastructure) group builds large distributed components and services that run Egnyte’s Cloud Platform. Our code serves billions of requests per day with sub-second latency in a fault-tolerant environment. Some of the responsibilities for this group include Egnyte’s Cloud File System, Object Store, Metadata Stores, Search Systems, Recommendations Systems, Synchronization, and intelligent caching of multi-petabyte datasets. We are looking for candidates with a shared passion for building large-scale distributed systems and a keen sense for tackling complexities that come with scaling through multiple orders of magnitude.
What You’ll Do (but is not limited to)
- Design and develop highly-scalable elastic cloud architecture that seamlessly integrates with on-premises systems
- Challenge and redefine existing architectural fundamentals in order to provide next level of performance and scalability; ability to foresee post-deployment design challenges, performance and scale bottlenecks
- Work with multicultural, geographically distributed teams and closely coordinate with cross-functional teams in multiple time zones.
- Deliver enterprise-grade products to customers and continuously work with engineering team to refine products in the field
- Mentor interns and junior engineers, collaborate with Operations, and work closely with CTO on roadmap items
- Extensive penetration testing to ensure security across a hybrid deployment between public/private cloud
- Monitor and manage 3,000+ nodes using modern DevOps tools and APM solutions
- Proactive performance and exception analysis
Your Qualifications
- 5+ years of relevant industry work Experience
- Demonstrated success designing and developing complex systems
- Expertise with multi-tenant, highly complex, cloud solutions
- Experience owning all aspects of software engineering, from design to implementation, QA and maintenance.
- Experience with the following technologies: Java, SQL, Linux, Python, HBase/BigTable
- Data driven decision process
- Relies on unit testing instead of manual QA
- Knowledge of DevOps techniques
- BS or MS degree in Computer Science or related field
Bonus Skills
- Experience with Hybrid and/or on-premises solutions
- Experience in working with AWS or GCP
- Experience with the following technologies:, Nginx, Haproxy, BigQuery, New Relic, Graphite, and/or Puppet
- Security / Governance expertise
About Egnyte
In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> http://www.egnyte.com/">www.egnyte.com
Role: Principal Software Engineer
We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.
Responsibilities:
• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule
• Software Development that creates data driven intelligence in the products which deals with Big Data backends
• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements
• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development
• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)
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• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school
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• Experience of 8 to 10 year with product development, having done algorithmic work
• 5+ years of experience working with large data sets or do large scale quantitative analysis
• Understanding of SaaS based products and services.
• Strong algorithmic problem-solving skills
• Able to mentor and manage team and take responsibilities of team deadline.
Skill set required:
• In depth Knowledge Python programming languages
• Understanding of software architecture and software design
• Must have fully managed a project with a team
• Having worked with Agile project management practices
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Role - Full Stack Developer
Job Type- 6 Months Contract
Location - Mumbai (Chandivali)
Requirement:
2-3 Years Experience
Role Summary:
We are looking for a skilled Full Stack Developer to join our dynamic team on a temporary basis for a project at our Mumbai office. The ideal candidate will be proficient in both front-end and back-end development, with experience in collaborating closely with UI/UX teams and integrating with mobile app developers.
Key Responsibilities:
- Collaborate closely with UI/UX designers to translate designs and wireframes into high-quality code.
- Implement user interfaces using front-end frameworks such as React and AngularJS.
- Develop server-side logic using Node.js and integrate third-party APIs.
- Ensure the responsiveness of applications by working closely with mobile developers for Android and iOS platforms.
- Work with databases, including schema design, querying, and optimization.
- Troubleshoot and debug applications to optimise performance and ensure functionality.
- Stay updated on emerging technologies and industry trends relevant to our projects.
Required Skill Set:
- 2-3 years of professional experience in full stack development.
- Proficiency in front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks like React and AngularJS.
- Strong understanding of server-side languages and frameworks, specifically Node.js.
- Experience in integrating RESTful APIs and third-party services.
- Familiarity with database technology such as MySQL, MongoDB, etc., and optimising database queries.
- Ability to work collaboratively in a team environment and communicate effectively.
- Prior experience collaborating with mobile app developers for Android and iOS platforms is a plus.
- Bachelor’s degree in Computer Science, Engineering, or a related field is preferred
About Alphazegus Marketing and what we do:
AlphaZegus is a next-gen marketing agency specialising in the domains of gaming & lifestyle.
We cater to brands that are a ‘want’, rather than a ‘need’ – aspirational brands that the audience would want to own as a badge of pride. Alpha Zegus acts as a trendsetting marketing house for such brands, crafting strategies & concepts from scratch, and offering an A(lpha)-Z(egus) solution through our wide range of resources at disposal: talents, media, content & innovations.
Website | Location - Mumbai | Instagram
Generate a custom-tailored Shopify theme and alter the pre-existing template.
Act as a Shopify expert, specializing in all facets of the e-commerce platform.
Strong hands to Install & Customize new Shopify themes.
Clear concept of HTML5, CSS3, Javascript/Jquery.
- Specialized in architectural knowledge/experience in Tosca
- Hands on experience to support operational stuff on Tosca
- Needs to be an SME who will lead and guide rest of the resources on the project
- Needs to come up with solutions, strategic thoughts and efficiencies for Tosca implementation
- Willingness to find answers and resolutions
- Good Communications Skills
Focussed on delivering scalable performant database platforms that underpin our customer data services in a dynamic and fast-moving agile engineering environment.
· Experience with different types of enterprise application databases (PostgreSQL a must)
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· Proficient in using PostgreSQL PL/pgSQL
· Experienced in delivering deployments and infrastructure as code with automation tools such as Jenkins, Terraform, Ansible, etc.
· Comfortable using code hosting platforms for version control and collaboration. (git, github, etc)
· Exposed to and have an opportunity to master automation and learn to use technologies and tools like Oracle, PostgreSQL, AWS, Terraform, GitHub, Nexus, Jenkins, Packer, Bash Scripting, Python, Groovy, and Ansible
· Comfortable leading complex investigations into service failures and data abnormalities that touch your applications.
· Experience with Batch and ETL methodologies.
· Confident in making technical decisions and acting on them (within reason) when under pressure.
· Calm dealing with stakeholders and easily be able to translate complex technical scenarios to non-technical individuals.
· Managing incidents, problems, and change in line with best practice
· Expected to lead and inspire others in your team and department, drive engineering best practice and compliance, strategic direction, and encourage collaboration and transparency.
We are US based organization and are hiring mobile app developers in India on direct payroll of the company.
We have job openings (fully remote) for developer roles in our organization. For job security concerns of candidates, our company also provides part-time option with 10 hrs/week option.
JOB DETAILS
Job Title: Mobile App Developer
Company: Flower City (US)
The ideal candidates will have a combination of following skills:
-Amazon web services
-GraphQL/Apollo
-ionic framework
-Angular2+
Freshers may also apply. We also provide internship opportunities in aforementioned technologies. The internship duration is 6 months after which you stand a chance to be recruited (or even before 6 months are completed if your performance stands out).
Location: Fully remote with quarterly meetings in Chandigarh,
Salary: Negotiable (for experienced candidates only).








