
Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Whatsapp blast and email marketing to be carried out.
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Job Specification (JS):
Education qualifications:
• Minimum preferred: Bachelor’s degree in any field.
Experience:
• 2-3+ years of experience in telecalling, telesales, or customer support.
• Experience in real estate or similar industry is an added advantage.
Skills & Competencies:
• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).
• Good convincing and negotiation skills.
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• Ability to handle rejection and remain calm under pressure.
• Basic computer knowledge and experience with MS Office.
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• Willing to work in a target-driven environment.
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