Customer service Executive

at Anantaresource

Customer service Executive

Customer service Executive at Anantaresource · Mumbai · 2 - 4 years · ₹4L - ₹4.5L / yr · Profitable · Posted 20 Dec 2024

Customer service Executive

at Anantaresource

Posted by Prachi Sharma

2 - 4 yrs

₹4L - ₹4.5L / yr

Mumbai

Skills

Customer Service

Customer Support

Customer Retention

Know your customer

Customer Relationship Management (CRM)

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

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Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Anantaresource

Founded :

2017

Type :

Services

Size

Stage :

Profitable

About

N/A

Company social profiles

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performance of products etc) through clearly defined metrics.
● Stay current with the latest tools, technology ideas and methodologies;
share knowledge by clearly articulating results and ideas to key decision
makers.
● Hiring, mentoring and retaining a very talented team.

Requirements
● B.S. or M.S in Computer Science or a related field (math, physics,
engineering)
● 5-8 years of experience in maintaining infrastructure system/devops
● Enjoy playing with tech like nginx, haproxy, postgres, AWS, ansible,
docker, nagios, or graphite Deployment automation experience with
Puppet/Chef/Ansible/Salt Stack Work with small, tightly knit product
teams that function cohesively to move as quickly as possible.
● Determination to provide reliable and fault tolerant systems to the
application developers that consume them

● Experience in developing Java/C++ backend systems is a huge plus Be a
strong team player.

Preferred
Deep working knowledge of Linux servers and networked environments
Thorough understanding of distributed systems and the protocols they use,
including TCP/IP, RESTful APIs, SQL, NoSQL. Experience in managing a NoSQL
database (Cassandra) is a huge plus.

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Bizongo

DevOps Engineer

1 video

17 recruiters

Tanvi Saxena

Posted by Tanvi Saxena

Bengaluru (Bangalore)

1 - 7 yrs

₹8L - ₹16L / yr

DevOps

Linux/Unix

Amazon Web Services (AWS)

Designation: DevOps Engineer

Work Location: Andheri East, Mumbai

Experience: 2-4 Years

About the Role:

At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As Software Engineer’s at Bizongo, you will be working on developing next generation of technology that will impact how businesses take care of their process and derive process excellence. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a DevOps Engineer, you should have hands-on experience as a DevOps engineer with strong technical proficiency on public clouds, Linux an programming/scripting.

Job Responsibilities:

Gather and analyse cloud infrastructure requirements
Automate obsessively
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
Write code for new and existing tools
Must-haves:

Experience with DevOps techniques and philosophies
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
Good conceptual understanding of the building blocks of modern web-based infrastructure: DNS, TCP/IP, Networking, HTTP, SSL/TLS
Strong Linux skills
Experience with automation of code builds and deployments
Experience in nginx configurations for dynamic web application
Help with cost optimisations of infrastructure requirements
Assist development teams with any infrastructure needs
Strong command line skills to automate routine system administration tasks
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure and be able to figure out what to monitor and how.
Databases: MySQL, PostgreSQL and cloud-based relational database solutions like Amazon RDS. Database replication and scalability
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
Scripting Languages: Python/Bash/Shell/Perl
Version control with Git. Exposure to various branching workflows and collaborative development
Virtualisation and Docker
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB, NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Configuration Management: SaltStack/Ansible/Puppet
CI/CD automation experience
Understanding of Agile development practices is a plus
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Why work with us?

Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale in March 2018. We invite you to be part of the upcoming growth story of B2B sector through Bizongo
Having formed a strong base in Ecommerce, Supply Chain, Retail industries; exploring FMCG, Food Processing, Engineering, Consumer Durable, Auto Ancillary and Chemical industries
Design and Development launched for Bizongo recently and seeing tremendous growth as a steady and additional revenue stream
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
About the Company:

Company Website: https://www.bizongo.com/

Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.
Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.
The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

Designation: DevOps Engineer

Work Location: Andheri East, Mumbai

Experience: 2-4 Years

About the Role:

At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As Software Engineer’s at Bizongo, you will be working on developing next generation of technology that will impact how businesses take care of their process and derive process excellence. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a DevOps Engineer, you should have hands-on experience as a DevOps engineer with strong technical proficiency on public clouds, Linux an programming/scripting.

Job Responsibilities:

Gather and analyse cloud infrastructure requirements
Automate obsessively
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
Write code for new and existing tools
Must-haves:

Experience with DevOps techniques and philosophies
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
Good conceptual understanding of the building blocks of modern web-based infrastructure: DNS, TCP/IP, Networking, HTTP, SSL/TLS
Strong Linux skills
Experience with automation of code builds and deployments
Experience in nginx configurations for dynamic web application
Help with cost optimisations of infrastructure requirements
Assist development teams with any infrastructure needs
Strong command line skills to automate routine system administration tasks
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure and be able to figure out what to monitor and how.
Databases: MySQL, PostgreSQL and cloud-based relational database solutions like Amazon RDS. Database replication and scalability
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
Scripting Languages: Python/Bash/Shell/Perl
Version control with Git. Exposure to various branching workflows and collaborative development
Virtualisation and Docker
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB, NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Configuration Management: SaltStack/Ansible/Puppet
CI/CD automation experience
Understanding of Agile development practices is a plus
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Why work with us?

Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale in March 2018. We invite you to be part of the upcoming growth story of B2B sector through Bizongo
Having formed a strong base in Ecommerce, Supply Chain, Retail industries; exploring FMCG, Food Processing, Engineering, Consumer Durable, Auto Ancillary and Chemical industries
Design and Development launched for Bizongo recently and seeing tremendous growth as a steady and additional revenue stream
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
About the Company:

Company Website: https://www.bizongo.com/

Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.
Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.
The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

Read more

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