Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Details
- Job Title: Regional Sales Manager
- Industry: SAAS
- Function: Sales/Business Development
- Experience Required: 7-12 years
- Employment Type: Full Time
- Job Location: Mumbai
- CTC Range: Best in Industry
Preferred Skills: Excellent Communication & Stakeholder Management, Solution Selling & Negotiation, Enterprise Selling, Revenue Ownership, Pipeline Control, Team Scaling
Criteria:
- Candidate must be from the SaaS industry only.
- Minimum 7 years of on-field enterprise sales experience in India.
- Strong experience in complex IT / SaaS / CPaaS / AI solution selling.
- Consistent achievement of ₹10 Cr+ annual revenue targets in the last 2–3 years.
- Experience selling into Healthcare and Fintech/BFSI sectors.
- Experience managing 2–5 on-field sales professionals, along with working as an Individual Contributor.
- Ability to independently generate pipeline, close enterprise deals, and grow existing account.
Job Description
Role: Regional Sales Manager – West & South, India
Base Location: Mumbai
Experience: 7–12 Years
Annual Quota (2026): ₹3–5 Crores
Role Overview
We are looking for a high-performing on-field sales leader to drive revenue across West and South India.
This is a hands-on role:
- Initially an individual contributor (own selling)
- Within 6–12 months, build and manage a team of 2–4 on-field sales reps
The role requires strong experience in complex IT / CPaaS / Conversational AI solution selling, enterprise stakeholder engagement, and consistent revenue achievement.
Key Responsibilities
- Drive regional revenue across Mumbai, Pune, Bangalore, and surrounding territories.
- Own direct sales initially and close enterprise deals independently.
- Develop and execute regional sales strategy aligned with company goals.
- Identify and close opportunities in Hospitals, Clinics, Fintech, and D2C sectors.
- Lead solution-led sales engagements including architecture discussions, integrations, and PoCs.
- Manage both hunting (new acquisition) and farming (account growth).
- Hire and manage a team of 2–4 on-field sales professionals.
- Maintain strong pipeline visibility and accurate forecasting.
- Drive negotiations, pricing discussions, and contract closures.
- Travel extensively across customer locations and company offices.
Ideal Candidate Profile
- 7+ years of on-field enterprise sales experience in India.
- Proven expertise in complex IT / SaaS / AI / CPaaS solution selling.
- Strong experience selling into Healthcare and BFSI/Fintech sectors.
- Ability to engage CXOs, Marketing Heads, IT Leaders, and Operations teams.
- Consistent achievement of ₹10 Cr+ annual targets in recent years.
- Experience managing small sales teams (2–5 reps).
Preferred Background
- Small to mid-size IT Services / AI companies
Job Summary:
We are looking for a proactive Relationship Manager to drive retail insurance sales through client acquisition and agent management. The role involves recruiting and supporting agents, achieving monthly sales targets, and maintaining strong client relationships.
Key Responsibilities:
- Acquire new clients and meet GWP/sales targets.
- Recruit, train, and manage agents for business growth.
- Provide accurate quotations and ensure policy completion.
- Maintain regular follow-ups and ensure compliance.
Skills:
Insurance knowledge, communication, negotiation, relationship building, and target orientation.
Role Description: A Graphic Designer is one who is responsible for creating video concepts for Mediagarh in the form of creatives, brochures, Presentations, flyers, and basically all types of collaterals for digital platforms.
Responsibilities
• Creatives Planning & Delivery for Clients
• Understand Brief Properly
• Client Competitors Research & Industry Specific Research, & Work as per industry trends.
• Make initial Brand Guidelines for a project if not given by the Client.
• Developing management skills and creative knowledge to grow into a Lead Graphic Designer and form a team of 4-5 Graphic Designers.
AppBroda Tech is a company founded by 2 BITSians with a simple mission statement - “App
Business Made Easy”. We are building a SaaS company focused on the needs of SMB App
Developers from around the world. This is a $15+ Billion opportunity which is ripe for
disruption especially with increasing internet penetration, adoption and digitization of
businesses. We are profitable from Day-1 and are already growing at breakneck speeds and
solving some really hard problems. Since the beginning back in June 2021, we have scaled
ourselves already to a 50+ membered organisation with employees from 3 countries and
expanding further..
AppBroda is looking to hire a TAM who can work on multiple projects at once which involves
a combination of both technical and business skills in the AdTech industry working with one
of the largest app publishers across the globe as their first POC.
JD:
- Understand potential clients' technical infrastructures, ad monetization
implementation and perform initial or secondary investigations in order to onboard
them effectively to start business with us.
- Manage business and technical queries for our Enterprise Clients.
Maintain effective relationships with them in order to ensure their problems are
addressed and resolved.
- Establish with AppBroda’s optimization capabilities and strategies and ensure that
each client implements the same in order to optimise their ad revenues and increase
their overall profitability.
- Work internally with our product and the ops team to ensure smooth flowing and
growth of our business.
- Share knowledge and best practices with clients, contribute to internal projects and
initiatives, and serve as an expert for specific technical or process areas.
- Maintaining sheets for different KRAs and metrics daily.
- Help the product management team in designing better products by communicating
market realities and expectationsRequirements:
- 1-2 years of experience in using Google Ad Manager
- Minimum 1 year experience in Google analytics and Google Firebase
- Minimum 1 year experience in using Google AdMob
- Previous experience in using any ad mediation platforms like Ironsource or Applovin
MAX
- Strong analytical skills
- Exceptional relationship management and communications
- Teamwork and interpersonal skills
- Attention to detail
- MS Excel and PowerPoint Knowledge
Previous experience in the any of the below is a plus:
- Client facing role- Ad Monetization role
- Fast-paced start-up environment
* Responsible for creating easy to understand, well-presented and appropriately illustrated
content for the Finxera product technical documentation.
* Responsible for updating all Finxera product related documentation including technical help
documentation related to product APIs and editing existing materials for changes in scope /
content etc.
* Create Finxera Release Notes in a timely fashion for use by customers and employees.
* Organize material and complete writing projects in a clear, concise style and maintain
multiple revisions of product documentation.
* Work closely with Product Management, Development, Customer Support and Internal
customers to review product functional specifications, QA documentation and test product
releases to fully grasp and create product feature documents.
* Excellent technical writing skills and ability to peer review technical documents for grammar,
content and style of writing.
* Adhere to all Company security policies, standards and procedures in the performance of job
duties.
* Plan and execute end-to-end content development activity.
* Standardize the content across platforms.
* Revise documents and provide updates as necessary.
Performance Standards:
* Bachelor's degree in a technical or communications field
* Ability to manage multiple deliverables independently within tight deadlines
* Extensive experience of technical documentation
* Strong team player with excellent communication skills
* Experience in making challenging, complex ideas, concepts, and tasks understandable and
engaging to diverse set of stakeholders. Maybe that means you have past experience as a
technical writer, or maybe it means you come from the world of teaching, curriculum
development, scientific journalism, or some other realm.
Good to have:
* Background with banking or other finance is a plus.
* Experience documenting cloud-based enterprise software.
* Understanding of data management concepts.
* Experience using and documenting analytics tools.
Responsibilities :
- Assist in requirements gathering and technical planning to design solutions that meet client needs
- Create clean, well-documented, efficient, and standards-compliant code with an eye towards performance optimization
- Actively troubleshoot and support applications in production-- critical environments
- Implement and maintain Shopify development standards and best practices
- Tracks the work against plan and reports the status on agreed time without fail.
- Interface with the clients to understand and document their needs.
Primary Technical Skills:
Shopify and Shopify Plus
PHP
OOPS
JavaScript
XML
JSON
Basic Knowledge in React JS
Soft Skills
- Good oral and written communication.
Required Skills:
- 3 to 5 years of experience in working with Shopify and Shopify Plus stores
- Good knowledge of frontend development and liquid programming language
- Strong hands to Install & Customize new Shopify theme.
- Basic experience in writing Ruby scripts to run promotions
- Experience in integrating external API’s
- Experience in 3rd party integrations like ERP- Netsuite, SAP, Odoo, Microsoft Dynamics, Sage, Epicor etc.
- Experience in Implementing Shopify Ajax API, Admin APIs and configuring third party apps
- Knowledge of building custom, private and embedded apps
- Experience working with the following technologies: JavaScript (JQuery), XML, JSON, SQL, PHP, CSS3
- Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.
- Experience with OOP PHP (2+ years)
- Familiarity with GIT
- Demonstrated ability to adapt and work with team members of various experience levels
- Ability to work with minimal direction with a focus on customer satisfaction
- Good written and verbal communication skills
Experience: 3-5 yrs
Max budget: 10-15 LPA
Location: Dubai (covering all expenses along with CTC)
Profile:
We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced Backend Developer (at least 4 years) who has hands-on experience of NodeJS (at least 2 years) and PostgreSQL (at least 2 years). You will be responsible for Defining, Developing and Maintaining all Server-Side Logic, Components, and Database.
Responsibilities:
- Developing and Maintaining all Server-Side Logic and Components
- Defining and Maintaining all Schemas and Database
- Writing Cron Jobs in NodeJS
- Writing Database Triggers in PostgreSQL
- Testing, Repairing Defects and providing Technical Support.
- Documenting Node.js Processes, Database Schemas, and Preparing Reports
- Collaborating with Frontend Developers and Integrating with Frontend Components
Requirements:
- Bachelor’s Degree in Computer, Information Technology, or similar
- Hands-on experience as a Backend Developer (at least 4 years)
- Hands-on experience of NodeJS (at least 2 years)
- Hands-on experience of PostgreSQL (at least 2 years)
- Hands-on experience of ExpressJS and Docker
- In-depth knowledge of Database Architecture
- Working knowledge of Multithreading in NodeJS
- Working knowledge of Python and ReactJS
- Basic knowledge of HTML5 and CSS3
As a front end product engineer, you will work with product engineers & designers to improve the overall user experience, performance, reliability and scalability of our systems. From handling millions of messages/ payments a minute to extract buyer intent and priority for processing these transactions to building tools to trace and visualize payments made across a business you'll be involved in projects that span all aspects of the business. Our goals includes scaling and architecting systems to support advanced product features that may not be currently viable because of hard technical considerations. You'll collaborate with our small, but effective, framework team with a track record of highly impactful work for Finly.
WITHIN 1 MONTH, YOU'LL
- Complete Finly's new-hire training week, and learn Accounts Payable Processes & the various partners we work with to make Finly happen.
- Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly's engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
- Meet with cross-functional peers around the company to learn how the product functions.
- Complete your engineering starter project and deploy your first changes to production.
WITHIN 3 MONTHs, YOU'LL
- Learn Finly's technical stack and apply development patterns through your work.
- Engage in your first on-call rotation in Support Engineering to help diagnose and resolve production problems and customer issues
- Individually contribute reliably ship full features to customers.
- Estimate technical scope and time to complete major features and initiatives.
WITHIN 6 MONTHS, YOU'LL
- Move to new product vertical & initiative and start designing scalable frontend systems.
- Have made a visible impact on the product for all the users of Finly.
- Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
- Be comfortable navigating most of frontend stack and infrastructure
- Be responsible for the planning, scoping, design, and implementation of new features
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture
WITHIN 12 MONTHS, YOU'LL
- Individually contribute and lead teams to reliably ship full improvements to our frontend services
- Define tools and standards for product engineering to measure performance impact of releases
- Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs
- Developing Production Readiness standards to ensure service reliability
- Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
- Collaborate with engineering and product leadership to define priorities and set delivery goals
Your understanding of front-end technologies, web application dev, system design, will be put to the test. You will take up a project for a team and then move to another project.
Join us & have the authority and responsibility to make things happen!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon