Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here
Similar jobs
JD as below
Skills
• Strong with Dotntecore/Dotnet
• Strong knowledge and understanding of Azure functions
• Expert knowledge with C#
• Strong with SQL database
• Angular (Good to have)
Key Accountability;
• Performs implementation of high level design and specifications.
• Develops low level design, class diagrams, flow charts.
• Performs Unit testing of individually developed components and fix errors, if any
• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.
• Strives for technology innovation in terms of exploring new and efficient ways of writing code
• Is responsible for writing simple, reusable code by following coding standards
• Ensure proper documentation of implementation and reviews.
• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.
Position: Area Sales Manager - Anesthesia and Emergency products
Experience: 3 - 8 years
Location: Mumbai
Skills required:
- Responsible for the sale of the company's products within an assigned territory or geographic region.
- Identify KOL's in the respective coverage area and notify RSM/ZSM
- Direct the day to day management of product aspects, marketing programs and Marketing/sales support in the coverage area.
- Sales growth facilitation by conducting daily calls on physicians, hospitals, clinics and other organizations that require medical device products as well as scientific instruments that focus on patient care and/or diagnosis.
We are working on AI for medical images. We need someone who can run pre trained models and also train new ones
About AiSensy
AiSensy is a WhatsApp based Marketing & Engagement platform helping
businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow
their revenues via WhatsApp.
Why AiSensy?
AiSensy is building for the next wave of WhatsApp Engagement between
Businesses and Users. We aim to solve WhatsApp Engagement for Millions
of Businesses with their users and are quite onto it! We're looking for
energetic and growth-oriented individuals who believe in the mission and
would love to join the FORCE.
2500+ Paying Customers
200mn+ WhatsApp Messages done between Businesses and Users
via AiSensy
Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS &
more
High Impact as Businesses drive 25-60% Revenues using AiSensy
Platform
Mission-Driven and Growth Stage Startup
Job Summary
We are looking for a talented and creative Video Editor to join our team. The ideal candidate will have experience in video production and editing, a keen eye
for detail, and a passion for storytelling through video.
Responsibilities
Execute the filming of high-quality professional audio and video footage
(arrange for and operate required camera, audio and lighting equipment) and
work with the talent to deliver within required schedules learning content
video assets
Correctly estimate and communicate the time and effort needed to perform tasks.
Contribute to the conceptualization of projects.
Edit content in collaboration with the content team to an exceptional standard
and create repeatable / streamlined processes for on-going and future project
needs
Ideate, create and manipulate complementary compelling and dynamic
animated and static graphics to improve comprehension of filmed learning
content and concepts
Create basic video edits - automated audio syncing, color correction and
grading, audio noise removal, trimming of non-content footage, basic titling
and logging of content
Work with the content team to determine methods to improve learning (notes,
multi-windows, illustrations, other learning aids) and technically execute the
recommendations throughout the lifecycle of a production.
Ensure logical sequencing and smooth running of content (continuity, lip sync,
focus, order of topics, segmentation into clips)
Create the final cut rendered in appropriate formats
Be responsible for the backup and archival of final cut content according to
SOP guidelines.
Consult and communicate effectively with team members and other company
stakeholders and interface with other departments to execute ad-hoc video
projects as required
Handle in-house requests for recording video, with quick editing turnaround
time and suitable quality to enable uploading of clips onto the company’s
social media channels
Identify equipment needs and maintain current equipment (including software
/ OS)
Continuously discover and implement new editing technologies and industry’s
best practices to maximize efficiency.
Requirements
2+ years of video editing and design experience in Adobe Premiere Pro and
After Effects (including sound sync, audio noise removal, lower thirds titling,
color correction, green screen keying, title animations)
Familiarity with best practices for video recording (audio levels, mic setup,
lighting setup, camera and related equipment setup and operation)
Familiarity with screen capture software and technologies
Ability to work independently and be a proactive learner
Good communication skills – verbal and written
Excellent project management skills and ability to deliver projects according
to timelines
Qualifications
2+ Yrs. of editing experience.
A portfolio demonstrating an ability to work across a range of visual styles
* Generate high-quality leads that result in winning new projects
* Pitch business proposals to clients, negotiate and close sales
* Minimum 1 – 5 Years’ experience, working on trending technologies and freelance portals
* Generate business via portals like Upwork, Guru, PPH, Freelancer, etc.
* Explore and develop new business opportunities and understand clients’ requirements and acquisition.
* Bringing new projects through bidding, Client communication, Proposal making/writing,
* Excellent communication & interpersonal skills, Flair for business development.
*\*\*Solely Work from Office\*\**
- Should be hands on with Android/Flutter app development and related AWS development
- Should be a self starter and ready to learn the latest technologies
- Should be willing to work in a startup environment
- Should have good communication and logical skills
- Shoud be a team Player
- Should have knowledge of various frameworks
Thanks
- 8+ years of industry work experience
- Proven experience as a Full Stack Developer or similar role
- 3+ years of web application development with JavaScript as full stack
- Full stack experience designing and building scalable applications from end-to-end
- Excellent JavaScript / Typescript skills
- Strong proficiency in React (hooks knowledge is plus)
- Strong proficiency in Nodejs
- Good HTML5 / CSS3 skills with expertise on responsive web design
- Must have Design and development experience in Micro services using NodeJS and TypeScript
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience in using and developing GraphQL APIs
- Experience in performance tuning
- Knowledge of code versioning tools such as Git, Mercurial or SVN.
- Open minded to take up any challenge, research and provide solutions Great attention to detail
- Testing libraries – jest, testing-library is plus
- TDD / BDD experience is plus
- Experience with AWS, K8S, CI/CD is plus
- Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration
Roles & Responsibilities
- Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
- Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
- Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance
-
- Code Reviews – Perform code reviews
-
- Planning – Plan and assign tasks to team members
Position: Senior Software Engineer
Location : Gurgaon ( WFH untill Pandamic )
You'll be responsible for developing web applications for managing various working aspects of e-commerce, warehousing & supply chain systems. Your primary focus will be the development of server-side logic and client-side interfaces, ensuring high performance and responsiveness to requests from the front-end.
Responsibilities:
● Design, develop, test, deploy, and maintain highly scalable user-facing software applications.
● Participate in business discussions and present software solutions to their various problems.
● Coordinate full cycle product development activities with executive management, product management, quality assurance, support, and operations teams.
● Build software modules, libraries, and frameworks that support complex back-end applications as per the specifications and on time.
● Design schema for SQL and NoSQL database.
● Setup metrics tracking and inspect server code for speed optimization.
● Assign tasks to team members and gauge progress of various projects.
● Should open to work on PHP/Laravel.
Requirements:
● 4+ years hands-on experience on writing and deploying production quality code.
● Solid foundation in computer science with strong competency in data structures, algorithms and software design.
● Have created enterprise level applications in any programming language.
● Professional experience using PHP, Python and Golang among others.
● Development experience with Unix/Linux.
● Strong Experience with relational SQL and NoSQL databases.
● Hands on experience in using AWS technologies like EC2, lambda functions, SNS, SQS and worked on serverless architecture.
● Follow right back-end engineering practices and desire to continually keep up with its advancements.
● Constantly improve product quality, security, and performance.
● Experience in leading the team and working with cross-functional teams in a dynamic environment is a plus.
● Domain knowledge of warehousing operation related processes and ecommerce workflows is preferred.
● Should open to work on PHP/Laravel.
Purpose of the Role
To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.
The Opportunity
Peak are a Decision Intelligence company - where we are democratising AI for every business and building a great company that everyone loves being part of. We are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company: one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & World class accreditation for being one of the top companies to work for is a testament to this.
We have ambitious plans over the coming years - to create and lead a new category of enterprise software; the decision intelligence system (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.
The Role
Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:
- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
- Making suggestions towards shaping the strategy for a feature and engineering design.
- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.
- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
- An active member of the team, through useful contributions to projects and in team meetings.
- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.
Required Skills and Experience
We are building a team of world class engineers in Jaipur, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.
- Acquired strong proven professional Front End Development experience.
- Proven track record and experience working on Javascript and front end frameworks like React (preferred) and Angular
- Knowledge and experience working with Node.js, Go or any other back end programming language is a plus .
- Experience of turning UI/UX designs to applications and keen interest in the UI/UX side of an application.
- Able to build prototypes quickly and work with the product teams to test a concept.
- Demonstrable experience in building front end or UI/UX development practices in previous jobs.
- Building and implementing a product on cloud based infrastructure.
- Good understanding of Microservice Architecture, Cloud Technologies, CI/CD and Serverless.
- Ability to document requirements and specifications.
- A naturally inquisitive and problem-solving mindset.
- Strong experience in using Agile Methodologies such as Kanban or Scrum to build quality software.
- Good communication skills.
As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:
- Open - Always up for new ideas and able to take and give feedback in a positive way.
- Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
- Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
- Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what
- Responsible - takes ownership of tasks given and has a strong work ethic.
About Peak
In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.
Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.
Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.