Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
Roles and Responsibilities:
● Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives
● Collating and maintaining client information in the CRM database
● Make calls to clients and respond to callback requests
● Email & WhatsApp conversations with potential leads
● Make potential leads understand our courses
● Convert potential leads into customers
● Learning & using our customer relations management software & others
● Related computer software
Requirements:
● Excellent written and verbal communication skills
● Ability to work under pressure
● Laptop is mandatory
● Willing to work in a startup environment (fast-paced)
● Willing to work 6 days a week
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Lead Developer Job Summary
We are looking for an experienced Lead Developer to be responsible for managing the development team and overseeing the development of software applications and systems. The Lead Developer will be expected to collaborate with stakeholders to ensure that the development team is meeting deadlines and requirements and will be responsible for designing and implementing new software solutions.
Lead Developer Duties and Responsibilities
- Lead and manage the development team, providing guidance, mentorship, and support
- Design and develop new software solutions and maintain existing software systems
- Identify development opportunities and prioritize projects
- Collaborate with stakeholders to ensure that the team meets deadlines and requirements
- Provide technical oversight and ensure software quality standards are met
- Develop and manage project plans and timelines
- Also perform some hands-on development
- Monitor project progress and provide regular updates
Lead Developer Requirements and Qualifications
- Bachelor’s degree in computer science, Engineering, or related field
- 5+ years of experience in software development and project management
- Experience leading a development team
- Working knowledge of software development processes and methodologies
- Full stack developer with experience working in .NET and Angular
Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.
Requirements:
- Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
- Exceptional organizational and time-management skills to manage multiple clients simultaneously.
- A high bar on excellence.
- Working knowledge of Excel.
- High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
- Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
- Relevant work experience in client management/customer care of 1-2 years is valued.
Python
Go Programming (Golang)
Redis
NodeJS (Node.js)About the job
The Role:
We are looking for an enthusiastic Technology Lead (Python or Node), who adopts a hands-on approach and loves to build scalable, distributed and large web / mobile products. You would be responsible for designing the architecture, reviewing the code, building the technology and deploying web/mobile applications.
Responsibilities:
- Own the product development from scratch.
- Design and implementation of low-latency, high-availability, and performant applications.
- Architect scalable software solutions and mentor a team of high performing developers.
- Participate in code reviews, design reviews, SCRUM ceremonies, and troubleshoot to ensure uptime for live systems etc.
Requirements:
- Bachelor's degree in a technology-related field from a premier college.
- Prior 4+ years of experience in back-end development (Python/ Golang) in a start-up or a dynamic work environment.
- Good exposure in writing and optimizing SQL for high-performance systems.
- Understanding of asyncio and eventloop/ uvloop concepts. Knowledge of frameworks such as Quart/ Fastapi/ Starlette is preferred.
- Knowledge of AWS; Caching technologies like Redis, Memcache; ELK; mySQL Databases, etc.
- Strong understanding of System Design, Microservice Architecture, Kafka, Pub/Sub, Message queues, and in-memory data stores etc.
- Customer oriented, responsive to changes, and able to multi-task in a fast-paced environment.
We offer an innovative, fast paced, and entrepreneurial work environment where you’ll be at the centre of leading change by leveraging technology and creating boundless impact in the FinTech ecosystem.
Roles and Responsibilities:
- Initiating conversations with prospects through cold calling, emailing, and other sources.
- Have business conversations with potential customers to identify pain areas and challenges that will help in qualifying the opportunity.
- Presenting company offerings and taking the prospects through the lead generation cycle to convert them into potential opportunities.
- Moving leads through the funnel to set up meetings.
- Should be able to handle the initial customer call to identify and qualify the opportunity.
- Profiling and qualifying companies based on industries, geography, revenue, employee strength, and vertical.
- Extensively knowledgeable in secondary research on companies and decision-makers using different market research tools like LinkedIn, ZoomInfo, etc.
- Proficient in the use of CRM to track daily sales activities.
- Should have strong research capabilities and a good understanding of the North American market, industries, and IT Services.
- Identifying Decision-makers, and influencers in department-wise and collecting required information like email id, contact number, domain, responsibilities, etc.
Skillsets Required:
- Strong communication skills – verbal and written for telephonic and email exchanges.
- Strong desire and a go-getter attitude with a focus on reaching targets.
- Should have experience in IT Cold calling US/Canada Region minimum of 2 years.
- Great interpersonal Skills & should be a team player.
- Good proficiency in LinkedIn Navigator, Salesforce, ZoomInfo, and MS Office (Outlook, Word, PowerPoint, Excel)
Kubernetes
Docker
Amazon Web Services (AWS)Job Title: DevOps SDE llI
Job Summary
Porter seeks an experienced cloud and DevOps engineer to join our infrastructure platform team. This team is responsible for the organization's cloud platform, CI/CD, and observability infrastructure. As part of this team, you will be responsible for providing a scalable, developer-friendly cloud environment by participating in the design, creation, and implementation of automated processes and architectures to achieve our vision of an ideal cloud platform.
Responsibilities and Duties
In this role, you will
- Own and operate our application stack and AWS infrastructure to orchestrate and manage our applications.
- Support our application teams using AWS by provisioning new infrastructure and contributing to the maintenance and enhancement of existing infrastructure.
- Build out and improve our observability infrastructure.
- Set up automated auditing processes and improve our applications' security posture.
- Participate in troubleshooting infrastructure issues and preparing root cause analysis reports.
- Develop and maintain our internal tooling and automation to manage the lifecycle of our applications, from provisioning to deployment, zero-downtime and canary updates, service discovery, container orchestration, and general operational health.
- Continuously improve our build pipelines, automated deployments, and automated testing.
- Propose, participate in, and document proof of concept projects to improve our infrastructure, security, and observability.
Qualifications and Skills
Hard requirements for this role:
- 5+ years of experience as a DevOps / Infrastructure engineer on AWS.
- Experience with git, CI / CD, and Docker. (We use GitHub, GitHub actions, Jenkins, ECS and Kubernetes).
- Experience in working with infrastructure as code (Terraform/CloudFormation).
- Linux and networking administration experience.
- Strong Linux Shell scripting experience.
- Experience with one programming language and cloud provider SDKs. (Python + boto3 is preferred)
- Experience with configuration management tools like Ansible and Packer.
- Experience with container orchestration tools. (Kubernetes/ECS).
- Database administration experience and the ability to write intermediate-level SQL queries. (We use Postgres)
- AWS SysOps administrator + Developer certification or equivalent knowledge
Good to have:
- Experience working with ELK stack.
- Experience supporting JVM applications.
- Experience working with APM tools is good to have. (We use datadog)
- Experience working in a XaaC environment. (Packer, Ansible/Chef, Terraform/Cloudformation, Helm/Kustomise, Open policy agent/Sentinel)
- Experience working with security tools. (AWS Security Hub/Inspector/GuardDuty)
- Experience with JIRA/Jira help desk.
FancyPants is looking for an in-house PR expert!
If you’re a complete people’s person, in tune with the latest in fashion influencers, reels, great at organisation skills & efficient in your work - we are looking for you!
Job description
- Reaching out to influencers & stylists to pitch the latest at FancyPants
- Developing content pegs, storylines & exciting ideas to promote the latest trends!
- Exploring brand appropriate collaborations with other brands and personalities
- Organised, Efficient, approachable & great at negotiations
- Recording financial transactions in the books of accounts, maintained by cost centers.
- Preparing budgets, monitor expenses with respect to budgets, and performing variance analysis and cost control
- Maintaining receivables and payables and coordination with vendors, line managers and employees.
- Performing funds planning and cash flows, including liaison with banks/ legal/ tax/ other external agencies
- Preparing MIS reports for senior management.
- Ensuring timely actions and alerts on important business activities
- Coordinating with candidates for recruitment, joining and induction.
- Assisting employees in their issues related to their employment.
- Facilitating organizing of internal and external meetings, workshops and events, including logistics
- Any other task required to fulfil the responsibilities of the role.
What you need to have:
- Commerce Graduate or Post Graduate
- At least 3 years of experience in Accounting and Administrative roles
- Experience in Accounting / Audit / Tax Advisory
- Preferably from Dot Com/ Online media/ Internet/ eCommerce
Adobe IllustratorHe will also be expected to design the overall functionality of the product, and in order to ensure great user experience, iterate upon it in accordance with user-testing. You will be part of the product team work closely with users, engineers, and UI designers to build and refine our product.
In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
The position is based out of Bangalore, India
What You’ll Do
● Make strategic design and user-experience decisions related to core, and new, functions and features. ● Take a user-centered design approach and rapidly test and iterate your designs. ● Collaborate with other team members and stakeholders. ● Ask smart questions, take risks and champion new ideas. ● Own big design projects (think social platforms, new design tools, and other high-impact projects) ● Work directly with our engineers, delivering them product specs and assets ● Work directly with other designers to envision and iterate the concept ● Contribute to high-level strategic decisions with the rest of the team ● Compile research and create user flows ● Design mockups and high-fidelity user interfaces ● Understand product specifications and user psychology ● Conduct concept and usability testing and gather feedback ● Create personas through user research and data ● Define the right interaction model and evaluate its success ● Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions. ● Developing an iconic and beloved identity for a high-profile startup as it launches and grows. (Think Zomato, Uber, Tesla, Flipkart)
What You’ll Need ● Six or more years of UX design experience. ● Solid grasp of Information architecture, interaction design, information design, and usability testing ● A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. ● Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, or any related software is a must. Basic HTML5, CSS3, and JavaScript skills are a plus. ● Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision. ● Ability to iterate designs and solutions efficiently and intelligently. ● Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients. ● Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications. ● Solid design background with an obsessive eye for visual and interaction details ● Self-motivated and able to efficiently run with a project without close supervision ● Background in project management and research
Job Perks
● Work directly with the founding members of Noon Academy. ● Flexible work hours. ● Full freedom to explore and engineer in the best way.
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Full Stack Developer - Averlon