
Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
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About AMPM
AMPM is a short-form vertical video news app built for Gen Z. We cover news the way this generation actually consumes it. We are growing fast and building the creator engine that powers it.
The role
You will find creators, get them on board, and make sure they deliver. That is the job. No hand-holding, no playbook handed to you. You figure it out.
What you will do
- Source and onboard niche creators across news, finance, politics, sports, and tech verticals
- Run cold outreach across Instagram, YouTube, LinkedIn, and X
- Build and own a creator pipeline from scratch
- Manage creator relationships, briefings, and deliverable timelines
- Use PR instincts to unlock hard-to-reach contacts and voices
- Work directly with the content team to align creator output with editorial goals
What we are looking for
- 1 to 3 years in influencer marketing, PR, creator relations, or talent management
- Proof that you have gotten access to people others could not
- Strong written communication in English and Hindi
- Generalist within the field, outreach, negotiation, tracking, all of it
- Someone who does not quit when a niche is hard to crack
Not for you if
- You need heavy direction to start
- You stop at the second rejection
- You have only run paid campaigns with no organic relationship-building experience
Our growing software technology business is looking for a Mid Level Full Stack Developer to join our Development Team. We're looking for a talented, team-oriented, highly motivated, smart individual with a passion for software engineering, a strong desire to learn and an interest in providing mentorship to peers. We desire self-starting developers with strong experience developing sophisticated web applications leveraging the latest technologies. The successful candidate for this role must be an outstanding problem-solver with a great database and software architectural skills.
KEY REQUIRED SKILLS
• Node.js
• GIT
• MySQL
POSITION DESCRIPTION
We have an immediate need for a highly motivated Mid Level Node Software Developer to provide software development expertise and hands-on implementation using the latest open source server-side JavaScript technologies on the Node platform and other related open source products.
REQUIRED
• Strong software development experience with Node.js in addition to detailed understanding of user interface frameworks, back-end software architecture interactions and node module capabilities.
• One or more years' experience with one or more JavaScript frameworks/technologies such as Express.js, Angular.js, React.js, MobX or Flux.js.
• Strong development experience using Node.js.
• Strong communication and collaborative skills
• Portfolio of application(s)
DESIRED SKILLS
• Experience with HTML5, CSS3.
• Experience with source code versioning and Pull Requests with Git repositories.
• Standards & Protocols knowledge including JSON.
• Complex programming, program debugging, automated program testing, data analysis, problem analysis and resolution of issues within open source applications.
• Experience in other languages such as .net, including VB and C# are a plus
• Operating System and Infrastructure experience with Ubuntu Linux and Windows Server.
EDUCATION
• Bachelor’s degree from an accredited college in a related discipline, with minimum 2-3 years of relevant professional experience.
• Exact skill match may allow flexibility with education and experience requirements
• Certifications are a plus.
Job Description
Cyber Threat Intelligence & Threat Hunting - Subject Matter Expert (B3-2)
Responsibilities:
Perform threat research, create actionable threat advisories, and derive hunting queries based on the evolving threat vectors.
Understand APT groups, Conduct deep dive technical analysis of cyber-attack tools, tactics, and procedures. Create hypothesis and perform active threat hunting.
Minimum Requirements:
10+ years of overall experience, 7+ years of experience in cyber threat intelligence, malware analysis (Reverse engineering)
Hands-on experience with writing threat hunting hypothesis & active threat hunting
Experience with YARA rule and OpenIOC signature creation.
Experience with multi-tiered mission-critical systems.
Experience in opensource sandbox and honeypots.
Preferred Certification
GIAC Cyber Threat Intelligence (GCTI)
C| TIA (Certified Threat Intelligence Analyst)
CCTIA by the NICCS
- Designing and developing applications. ...
- Write clean code. ...
- Take part in the development lifecycle. ...
- Fix bugs. ...
- Investigate technologies. ...
- Follow innovative trends. ...
- Define your objectives. ...
- Look for the Flutter application development cycle
What You'll be responsible for?
Understand business requirements from customers and craft conversational dialogue flows aimed to solve customer queries.
Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
Be the client’s advocate and ensure that the solution is aimed at long-term success and exponential ROI
Detailed understanding of the underlying technology, platform, and product
Keep up with market trends and be a thought leader in the industry
Requirements
4-9 years of relevant experience in UX writing or design
Bachelor’s Degree in any field
Must have hands-on experience of Rest & Soap API
Strong experience with SQL (NoSQL experience is a plus).
Must have experience on popular API client such Postman tool
Troubleshooting and Configurations on ERP.
A clear understanding of Natural Language Processing (NLP) is a bonus
Proficiency in spoken and written English along with editing and proof-reading skills (word choice, grammar, and style)
Analytical Thinking: Use data-driven decision making to help define best practices of Conversation Design
Fluency in other languages apart from English is a bonus
We are searching for a Senior Full Stack developer to help us to work on our Client projects.
Job Responsibilities--
- Experience with developing real-time application & advance level web projects & mobile apps.
- Strong understanding of front-end technologies, such as HTML5 and CSS3
- Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
- Experience with working with Git(hub)
- Care deeply about clean and functional code
- Experience in Github & AWS a big plus.
- Passionate about learning and staying up to date with the latest technologies
- Are particular about details.
- Project Management Skills.
Benefits:
- Work from home
- Internet Reimbursement
Schedule:
- Monday to Saturday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)
- Masters
Experience:
- React: 2-3 years (Required)
- Node.js: 2-3 years (Required)
- Total Work: 2-4 years (Required)
- MongoDB: 2-4 Years years (Required)
- PHP (CI & Laravel) : 2-4 Years (Required)
- Good Project Management Skills.
Requirements :
- 3+ years of professional software development experience
- 2+ years of object-oriented Java/J2EE hands-on development
- Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
- REST web services
- Anyone of the messaging solutions like Kafka, RabbitMQ
Desirables :
- SQL, No SQL concepts
- Experience of Redis or/and Mongo DB
- Agile methodology
- Experience leading or working with cross geography teams
- Unix, shell scripting & Build Systems
Bonus :
- Microservice design and development experience
- Android application development experience
- Experience in performance optimization is an added advantage
- Full SDLC experience (requirements gathering, architecture, development, QA, etc.)
Responsibilities :
- You will be working with the Supply Chain Management team building a leading eCommerce platform for Asian markets
- Order Promising system, promising the order delivery promise date to customer by applying the constraints on current resource availability across different steps in the supply chain. This system needs to scale for thousands of requests per minute with few million seconds of response time
- Warehouse and Inventory Management system, this system needs to scale to processing huge number of orders across different warehouse.
- Transportation and Logistics Management, involves planning and delivery of huge number orders to end customer. This system has the workflows to manage first mile, line haul and last mile delivery to customer
- Inventory Planning, helps in tracking different selling behaviours of the items and triggers / helps planners to replenish, promote, markdown or place inventory at right place to cut down the on hand inventory requirements
- You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding review, coding, unit testing, end user feedback cycle changes and manging and scaling the system in production.
- Primary role in leading software development teams
- The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, microservices and SQL.
- Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture
- Work with a team of amazing developers and designers involved in the design and development of global platforms
- Invent and prototype new features, build, test and ship them to customers as SaaS, cloud-based or hosted product platforms
- Drive the implementation of new technologies that improve our ability to build great customers products.
- Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
Qualification :
- A Bachelors degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus
- Hackathon participation, hands-on programming capability, competitive programming is a plus








