Customer service Executive

Role Summary

The Junior Manual Tester will support the QA team in testing Android, iOS, and web

applications. This role is suited for someone starting their career in software testing who is

eager to learn test design, execute manual test cases, identify defects, and collaborate with

the development team. Training and guidance will be provided to help the candidate grow

within the QA function.

Key Responsibilities

1. Requirement Understanding

●Review basic business and functional requirements to understand feature

expectations.

●Ask questions and clarify uncertainties with senior testers or product managers.

●Participate in requirement review meetings when needed.

2. Test Planning Support

●Assist in preparing simple test plans under guidance.

●Help identify key areas that require testing.

●Contribute to preparing basic test datasets.

3. Test Case Creation & Documentation

●Write simple, clear, and structured test cases for assigned modules.

Maintain and update test cases in tools such as JIRA or Zephyr Scale.

●Document expected vs. actual results with accuracy.

4. Test Execution

●Execute manual test cases on web browsers and mobile devices

(Android/iOS).

●Perform basic functional, UI, usability, and regression testing.

●Carry out cross-browser and cross-device testing as instructed.

5. Defect Reporting & Management

●Identify and log defects with clear steps to reproduce, screenshots, and observations.

● Track defects using JIRA and coordinate with developers for retesting.

● Verify fixed defects and ensure proper closure.

6. Exploratory Testing

●Conduct exploratory and ad-hoc testing to uncover additional issues beyond scripted scenarios.

●Highlight unusual behaviors and potential edge cases to the QA team.

7. Test Reporting

●Provide daily updates on test progress, issues, and blockers.

●Assist in preparing concise test summary reports at the end of each test cycle.

8. Basic Non-Functional Testing Exposure

●Perform basic checks related to performance, compatibility, and security under guidance.

●Validate application behavior across different browsers, OS versions, and devices.

9. Test Environment & Test Data Support

●Assist in setting up test devices, browsers, and environments.

●Prepare simple test data for positive, negative, and edge case scenarios.

●Inform developers or DevOps teams about any environment-related issues.

10. Collaboration & Continuous Learning

●Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives.

●Work closely with senior testers, developers, and product owners.

●Learn and adopt new testing tools, techniques, and QA best practices.

11. Optional (Preferred but Not Mandatory): Automation & API Testing Exposure

●Understand basic automation concepts by collaborating with automation engineers.

● Execute simple automated scripts if required.

● Perform basic API testing using Postman (status code and response validation).

Required Skills

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● Completion of a Manual Testing Course covering software testing fundamentals

● 1 year of experience in Manual Testing

● Basic understanding of software testing concepts, SDLC, and STLC.

● Familiarity with mobile and web applications.

● Good analytical and problem-solving skills.

● Strong attention to detail and ability to follow instructions.

● Basic knowledge of JIRA or any bug-tracking tool (training can be provided).

● Good Proficiency in English, written and verbal, and teamwork skills.

Preferred Skills (Nice to Have)

● Exposure to Postman or basic API testing.

●Understanding of JSON/XML data formats.

●Familiarity with automation tools such as Selenium or Espresso.

Why Join SurveyHeart

At SurveyHeart, we’re building a platform that empowers creators, educators, and businesses to engage through intelligent surveys and quizzes.

As part of our Testing team, you’ll work in a collaborative environment where Accuracy, speed, and accountability drive everything we do.

You’ll be trusted to take ownership, experiment boldly, and directly impact the growth of one of India’s most loved SaaS platforms.

Field Sales

Home loan & lap

Sales through open market

Customers for generating business through DSA's and connectors

• Coding Complex Modules
• Code review and enforcing best practices
• Improve application architecture
• Constantly improve his/her own skill set
• Customisation to existing open souce and custom built applications
• Building a knowledge base of the latest programming trends, best practices and methodologies.

• B.Tech/BCA/MCA or M.Tech
• Experience into Javascript (Node.js, Angular.js/React.js)
• Experience representing work to a broader product team and other leaders, clearly and succintly articulating the goals and concepts

Job Title: .NET Developer with Cloud Migration Experience

Job Description:

We are seeking a skilled .NET Developer with experience in C#, MVC, and ASP.NET to join our team. The ideal candidate will also have hands-on experience with cloud migration projects, particularly in migrating on-premise applications to cloud platforms such as Azure or AWS.

Responsibilities:

• Develop, test, and maintain .NET applications using C#, MVC, and ASP.NET
• Collaborate with cross-functional teams to define, design, and ship new features
• Participate in code reviews and ensure coding best practices are followed
• Work closely with the infrastructure team to migrate on-premise applications to the cloud
• Troubleshoot and debug issues that arise during migration and post-migration phases
• Stay updated with the latest trends and technologies in .NET development and cloud computing

Requirements:

• Bachelor's degree in Computer Science or related field
• X+ years of experience in .NET development using C#, MVC, and ASP.NET
• Hands-on experience with cloud migration projects, preferably with Azure or AWS
• Strong understanding of cloud computing concepts and principles
• Experience with database technologies such as SQL Server
• Excellent problem-solving and communication skills

Preferred Qualifications:

• Microsoft Azure or AWS certification
• Experience with other cloud platforms such as Google Cloud Platform (GCP)
• Familiarity with DevOps practices and tools

Chatbot Developer

We are a Conversational AI- Product Development company which is located in the USA, Bangalore.

We are looking for a Senior Chatbot /Javascript Developer to join the Avaamo PSG(delivery) team.

Responsibilities:

• Independent team member for analyzing requirements, designing, coding, and implementing  Conversation AI products.
• Its a  product expert work closely with IT Managers and Business Groups to gather requirements and translate those into the required technical solution.
• Drive solution implementation using the Conversational design approach.
• Develop, deploy and maintain customized extensions to the Avaamo platform-specific to customer requirements.
• Conduct training and technical guidance sessions for partner and customer development teams.
• Evaluating reported defects and the correction of prioritized defects.
• Travel onsite to customer locations for close support.
• Document how to's and implement best practices for Avaamo product solutions.

Requirements:

• Strong programming experience in javascript, HTML/CSS.
• Experience of creating and consuming REST APIs and SOAP services.
• Strong knowledge and awareness of Web Technologies and current web trends.
• Working knowledge of Security in Web applications and services.
• experience in using the NodeJS framework with good understanding of the underlying architecture.
• Experience of deploying web applications on Linux servers in production environment.
• Excellent communication skills.

Good to haves:

• Full stack experience UI and UX design experience or insights
• Working knowledge of AI, ML and NLP.
• Experience of enterprise systems integration like MS Dynamics CRM, Salesforce, ServiceNow, MS Active Directory etc.
• Experience of building Single Sign On in web/mobile applications.
• Ability to learn latest technologies and handle small engineering teams.

7+ YOE in IT / Software Development and Services Industry

B.Tech/BE, Bachelor in Tech domain from Tier 1 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Preferred with work experience in software frameworks, technologies, and programming languages.

• Develop and implement operational strategies: Develop and implement operational strategies to ensure the smooth functioning of the organization. This includes developing policies and procedures, managing resources, and monitoring performance metrics.

• Lead project teams: ensure the successful completion of projects within the allotted time and budget. This involves planning, organizing, and controlling project activities, as well as communicating with stakeholders to ensure project objectives are met.

• Manage resources: managing the resources required for both day-to-day operations and project delivery. This includes budgeting, resource allocation, and procurement of materials and services.

• Analyze data to identify areas for improvement and to make informed decisions regarding operational and project-related issues. This involves using data analysis tools and techniques to collect, organize, and interpret data.

• Ensure compliance ensures that the organization is compliant with legal and regulatory requirements. This includes implementing policies and procedures to ensure compliance with applicable laws and regulations.

• Build relationships and maintain relationships with stakeholders and employees. This involves effective communication, negotiation, and conflict-resolution skills.

• Develop and mentor team members developing and mentoring team members to enhance their skills and knowledge. This includes providing training, coaching, and feedback to team members to ensure they are equipped to perform their roles effectively.

• Work with departmental heads, managers, and other stakeholders to develop team goals and delegate tasks to the appropriate team member.

• Create and communicate a clear list of expectations and goals for team members to follow.

• Offer emotional support to project team members and make people feel valued.

• Maintain frequent communication to offer encouragement, amend tasks, and provide updates on goal progress.

• Implement incentives to keep the team motivated and focused on their daily tasks and project goals.

• Provide frequent feedback on employee performance, address weaknesses or inefficiencies, and offer support to improve skill gaps.

• Nurture collaboration amongst team members, Create a workspace that encourages creativity and innovation to get the most out of the team, and Quickly and effectively resolve team conflicts.

Basic Qualifications:

Education: A bachelor's degree/ master's degree or higher. administration, management, engineering, or operations management is often required.

B.Tech/BE, Bachelor in Tech domain from Tier 1 or 2 College / Univesity

MBA or Masters from Top B schools or Tier 1 College / Univesity

Experience: 7-10 years of relevant work experience in operations management, project management, or a related field is required.

Preferred with work experience in software frameworks, technologies, and programming languages.

Basic Skills:

• Team Management

• Communication

• Listening

• Conflict Resolution

• Team Leadership

• Organizational skills

• Critical Thinking

• Time Management

Job location:

Kolkata (Work from Office)

Requirement: -

• Managing a team of 3-4 engineers 
• Hands on experience in Web applications and Mobile applications.
• 2+ years of professional experience working with React Native.
• 4+ years of professional software development experience.
• Should have experience in React.js as well
• Experience working with Swift, Objective C, and Java a plus.
• Meaningful experience working on large, complex systems.
• Familiar with Agile development methodology
• Should have strong fundamentals in React Native
• Should be good at Languages React Native, iOS, Android mobile
• Should be well versed with mobile application architecture
• Ensure and apprise stakeholders of technical feasibility, effort, and impact of implementations.
• Interact with clients to understand requirements.
• Able to convert business requirements to sizable tasks for developers to implement.