Customer service Executive

 Core Responsibilities

• Strategic Planning: Develop and execute integrated sales and marketing plans for EMC Products, Resistors Resistors, Heating elements and other products in company product line-up to meet defined revenue targets.
• Lead Generation & Prospecting: Independently source new business opportunities
• Campaign Management: Design, implement, and monitor marketing campaigns
• Client Relationship Management: Maintain a portfolio of existing accounts, ensuring high customer satisfaction and identifying opportunities for upselling or cross-selling.
• Market Intelligence: Conduct regular competitor analysis and research market trends to adjust pricing strategies and product positioning.
• Sales Presentations: Deliver persuasive, tailored product demonstrations and proposals to high-ticket decision-makers (CEOs, CFOs, etc.).
• Performance Analytics: Track and report on KPIs such as lead conversion rates, demo-to-close ratios, and ROI of marketing spend using CRM and analytics tools. 
• Being in update ongoing & upcoming defence projects and finding opportunities with DRDOs, PSUs (BEL,BEML,ECIL,HAL,HVF,etc), Other defence equipment manufacturing companies to Pitch our products for their application.

Education: Bachelor’s degree in Engineer (Electrical, Electronics, Communication) , or MBA

• Experience: 2 to 3 years of proven success in a B2B or B2C sales/marketing environment.
• Technical Proficiency: Hands-on experience with CRM software, MS Office, Etc
• Preference will be given for candidates with Defence product background.

Job Summary:

We are seeking a highly skilled and hands-on UI Developer with strong expertise in React.js and JavaScript to join our front-end engineering team. The ideal candidate will have at least 5 years of experience in developing scalable, high-performance, and user-centric web applications. You will be expected to contribute immediately, owning development tasks end-to-end — from design and coding to performance tuning and deployment.

 Key Responsibilities:

• Design and develop responsive, high-quality user interfaces using React.js, JavaScript, HTML5, and CSS3.
• Collaborate closely with UX designers, backend developers, and product managers to translate business requirements into technical implementations.
• Write clean, efficient, and reusable code following best practices and modern front-end standards.
• Optimize components for maximum performance and scalability across various browsers and devices.
• Participate in code reviews, ensuring adherence to coding standards and best practices.
• Troubleshoot, debug, and resolve UI-related performance or compatibility issues.
• Stay up to date with emerging front-end technologies and continuously enhance the development process.

 Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 5+ years of professional experience in front-end/UI development.
• Deep hands-on experience with React.js and core JavaScript (ES6+).
• Strong understanding of HTML5, CSS3, and modern UI frameworks/libraries.
• Experience with React hooks, state management (Redux or Context API), and component-based architecture.
• Familiarity with RESTful APIs and integration of front-end applications with backend services.
• Experience with Webpack, Babel, NPM/Yarn, and modern build tools.
• Solid understanding of version control systems (Git).
• Strong debugging and performance optimization skills.
• Ability to deliver results in a fast-paced, agile environment.

 Good to Have Skills:

• Experience with TypeScript, Next.js, or React Native.
• Knowledge of testing frameworks such as Jest, Mocha, or React Testing Library.
• Familiarity with CI/CD pipelines and DevOps tools.
• Understanding of UI/UX design principles and ability to collaborate effectively with designers.
• Exposure to cloud environments (AWS, Azure, or GCP).
• Experience in performance profiling and accessibility (a11y) best practices

Designation – Delivery Manager

Location – Ahmedabad/Pune

Experience – 12 to 18 Years

We are looking candidate who can join us immediately or max in 30 days.

Responsibilities 

Delivery Manager is responsible for owning the delivery of strategic account and the projects within the account. It includes providing inputs on project planning and management for established initiatives. He/She will act as lead subject matter expert within the company regarding technology and domain concerns. Additionally, they will hire and train team member to support business need. They use their industry expertise to improve all aspects of project planning and resource management. 

Bachelor/master's degree in Project Management or Technology field is required with 15+ years of experience. Hands on or working experience with one of more technology like Java, Angular, Mobile Native Development, Cloud – AWS/GCP is must. Individuals who can work well in a collaborative environment and pay meticulous attention to detail, willing to get their hands dirty to solve the problem are the key expectations from the role.

Responsibilities for Delivery Manager

• Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
• Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities, understand business processes required to ensure end-to-end delivery of intended project results.
• Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies and also own Release management
• Practices Agile methodologies like scrum/Kanban and demonstrate best practices to the team in not just execution, but to plan and present a high level plan for project.
• Own multiple projects either in or outside the same account
• Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
• Creating and maintaining all project documentation and project plans.
• Tracking and reporting project progress to stakeholders on agreed cadence.
• Solid understanding of project management methodology and quality metrics is a MUST
• Ability to lead geographically distributed team with varied skills
• Strong people skills, should clearly define career growth plan, give constructive and critical feedback and promote collaborative team culture.
• Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
• Coordinate the release schedule and resources required depending upon the third-party APIs / dependencies, defect backlogs, planned releases, and infrastructure updates.
• Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
• Track the progress and find issues, if any. Always work to improve the process of release.
• Schedule the release readiness reviews before deployment and milestone reviews after each release. Create plans for the implementation and deployment as per the release schedule.
• Provide an exhaustive view of the project status dashboard, plan and give weekly/daily executive status
• Lead the Go-Live activities to deploy the software successfully.
• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
• Schedule the Release meetings to discuss the release schedules with the team and find roadblocks, if any.
• Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
• Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Qualifications for Delivery Manager

• Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
• Prior experience in managing either of mobile (iOS & Android), Java, or cloud (GCP/AWS) projects is must.
• Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
• Minimum of 15 + years of career experience out of which minimum 5 years should as developer & 10+ years of experience in managing or performing IT development projects using an Agile approach
• Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
• Knowledge of development technical stack on mobile, Java, Git source code management, code review process, implementing best technical guidelines would 
  qualify as frontrunner for this role
• Growth mindset & collaboration are distinguishing factors required to succeed in this role
• Ability to bridge gaps with high-level stakeholders.
• Experience with JIRA and JIRA Agile.
• Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
• Demonstrated experience of projects growth is must for this role
• Engineering Degree in Computer Science is must for this role
• Technical & Project Management certifications are desired.

• Excellent working knowledge of OOPs, SOLID principles and different design patterns.
• Solid hands on experience and deep understanding of different architectures.
• Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
• Proficient with general swift language features, collections, protocol oriented programming, etc.
• Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
• Solid working experience of debugging, profiling tools, developer portal and App Store release process.
• Excellent analytical and problem solving skills.

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Requirements:

• Strong programming experience in javascript, HTML/CSS.
• Experience of creating and consuming REST APIs and SOAP services.
• Strong knowledge and awareness of Web Technologies and current web trends.
• Working knowledge of Security in Web applications and services.
• experience in using the NodeJS framework with good understanding of the underlying architecture is a plus
• Experience of deploying web applications on Linux servers in production environment.

• Excellent communication skills.
•  

• To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
• Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
• Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Plan & manage financial aspects of the IT Department , including purchasing & budgeting.

• Develop security standards, procedures, and guidelines for multiple platforms.
• Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.

• Analysing a company's IT system and infrastructure.
• Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.

• It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
• Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
• Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
• Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
• Planning a timeline for completion of projects.
• Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.

• Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
• Be able to provide strong day-to-day server and workstation support .
• Periodic updates and maintenance of all the software used across different departments.
• Dealing with product faults and arranging repairs and replacements.

• You’ll be THE go to person for any kind of IT query.
• Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
• Experiencing problems with hardware, software, networking, and other computer related technologies.
• Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
• Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
• Handle all employee joining and exiting formalities, for a smooth experience.
• Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.

• Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.

• We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
• Progressive IT experience, including experience in a multi-office environment.
• Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
• Some sort of certification and/or training on Mac based IT systems is, highly desired.
• Software and Technology-
• In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
• Google Apps for Business, Microsoft Office
• Experience in backup, restoration and NAS setup & management.
• Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
• SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
• Knowledge of Adobe Creative Suite / Design software is a bonus.

• Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
• A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
• Good listener, confident personality, courteous and friendly manner, absolute integrity.
• Work to deadlines and adapt quickly to a fast changing environment.
• Should adhere to strict confidentiality in maintaining all company and client data.

• Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
• The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
• The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
• Must possess a strong creatively ability to apply IT to solve business problems.
• Superior analytical, evaluative, technical, and problem-solving abilities.
• Knowledge
• IT Budget, Procurement and Vendor management.
• IT Infrastructure Management.