Job Summary: Position Title: Customer Service Executive
Location: Mumbai
Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.
Responsibilities:
• Attending inbound calls involves receiving and responding to incoming calls from customers
• Provide accurate and relevant information regarding products, services, company policies, and procedures.
• Respond to customer inquiries via email in a timely, clear, and professional manner.
• Ensure all customer emails are acknowledged and resolved
• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.
• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.
• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.
• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.
• Assist customers with order tracking, billing inquiries, account management, and product-related questions.
• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.
• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.
• Maintain detailed logs of follow-up actions, resolutions, and outcomes.
• Collect customer feedback and report trends to management for continuous service improvement
.
View Job: click here
Shubham Vishwakarma
Full Stack Developer - Averlon
About Anantaresource
About
Company social profiles
Similar jobs
React.js
.NET
Kubernetes🚀 Hiring: Dot net full stack at Deqode
⭐ Experience: 8+ Years
📍 Location: Bangalore | Mumbai | Pune | Gurgaon | Chennai | Hyderabad
⭐ Work Mode:- Hybrid
⏱️ Notice Period: Immediate Joiners
(Only immediate joiners & candidates serving notice period)
We’re looking for an experienced Dotnet Full Stack Developer with strong hands-on skills in ReactJS, .NET Core, and Azure Cloud Services (Azure Functions, Azure SQL, APIM, etc.).
⭐ Must-Have Skills:-
➡️ Design and develop scalable web applications using ReactJS, C#, and .NET Core.
➡️Azure (Functions, App Services, SQL, APIM, Service Bus)
➡️Familiarity with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.
➡️Advanced experience in Entity Framework Core and SQL Server.
➡️Expertise in RESTful API development and microservices.
Role & Responsibilities:
We are looking for a strong Data Engineer to join our growing team. The ideal candidate brings solid ETL fundamentals, hands-on pipeline experience, and cloud platform proficiency — with a preference for GCP / BigQuery expertise.
Responsibilities:
- Design, build, and maintain scalable data pipelines and ETL/ELT workflows
- Work with Dataform or DBT to implement transformation logic and data models
- Develop and optimize data solutions on GCP (BigQuery, GCS) or AWS/Azure
- Support data migration initiatives and data mesh architecture patterns
- Collaborate with analysts, scientists, and business stakeholders to deliver reliable data products
- Apply data governance and quality best practices across the data lifecycle
- Troubleshoot pipeline issues and drive proactive monitoring and resolution
Ideal Candidate:
- Strong Data Engineer Profile
- Must have 6+ years of hands-on experience in Data Engineering, with strong ownership of end-to-end data pipeline development.
- Must have strong experience in ETL/ELT pipeline design, transformation logic, and data workflow orchestration.
- Must have hands-on experience with any one of the following: Dataform, dbt, or BigQuery, with practical exposure to data transformation, modeling, or cloud data warehousing.
- Must have working experience on any cloud platform: GCP (preferred), AWS, or Azure, including object storage (GCS, S3, ADLS).
- Must have strong SQL skills with experience in writing complex queries and optimizing performance.
- Must have programming experience in Python and/or SQL for data processing.
- Must have experience in building and maintaining scalable data pipelines and troubleshooting data issues.
- Exposure to data migration projects and/or data mesh architecture concepts.
- Experience with Spark / PySpark or large-scale data processing frameworks.
- Experience working in product-based companies or data-driven environments.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
NOTE:
- There will be an interview drive scheduled on 28th and 29th March 2026, and if shortlisted, they will be expected to be available on these Interview dates. Only Immediate joiners are considered.
Key Skills Required:
Primary Skills:
o COBOL
o JCL (Job Control Language)
o VSAM (Virtual Storage Access Method)
Job Responsibilities:
Design, develop, test, and maintain mainframe applications using COBOL, JCL, and VSAM.
Perform impact analysis, troubleshooting, and performance tuning.
Collaborate with cross-functional teams to understand business requirements and translate
them into technical solutions.
Ensure adherence to coding standards and participate in code reviews.
Work independently on tasks with minimal supervision and deliver high-quality code within
deadlines.
Eligibility Criteria:
Minimum 5 years of hands-on experience in mainframe development.
Strong problem-solving and debugging skills.
Good communication and team collaboration abilities.
Willingness to work from the Pune office.
Interview Mode:
Weekend Drive – Virtual Interviews scheduled for 28th & 29th June
8) Update information on ownership of institutional or organizational customers.
9) Track “Know-Your Customer Customer base work
- 4 - 5 years of system engineering experience on any programming language such as Java / .net / Python / angular
- Must have delivered 5 to 6 real time integration engagements for Archer
- Must have experience in developing Custom Objects on Archer to call deployed APIs or Archer’s internal APIs
- Must have strong expertise in developing multi-threaded, scalable applications to support heavy data transactions
- Must have strong expertise in designing applications with architectural patterns such as MVC
- Great to have exposure to DevOps or DevSecOps
- Great to have exposure to source code review or secure coding practices
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)Key Responsibilities:
- You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
- Turn user stories, feature requests and defect reports into quality software changes for our customers.
- Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
- Design, develop, modify, implement, and support software components anywhere in the software stack.
- Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
- Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
- Participate in Scrum development process and work towards continually improving the process.
- Determine process improvements, best practices, and develop new processes.
- Work in close partnership with cross-functional teams and management.
Ideal Experience:
- Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
- Experience with Azure Cloud technologies and SaaS product development.
- Excellent communication skills both written and verbal
- A desire to solve complex problems with elegant solutions
- The ability to work well with a team of motivated, smart people
- Conducting ongoing market research to align the industry requirements with the learner’s skill gaps, learning needs and understanding the employability gap among the target segment
- Guiding learning programs and outcomes through the lens of learner’s profile and behavior
- Conducting research and recommendation processes to build a robust outcome-based learning architecture
- Curating indicators, tools and tests that map the learning outcomes in the learning journey and beyond
- Collaborating with cross-functional team members to ensure implementation of learning outcomes processes and systems
- Analyzing ongoing student learning performance to validate the robustness of the learning methodology
- Creating detailed insights for the content team to continually improve program curriculum through learning outcomes analysis
What you need to have:
- Masters in Liberal Arts or related field and some prior experience in research and research methodologies
- More than 3-4 years of progressive experience working in the education sector with some exposure to training development, pedagogy or research in the education sector
- Knowledge of approaches, systems and processes in education (secondary or higher), including tech-enabled learning
- Understanding of innovative pedagogies more specifically pedagogy of adult learning that enhances learning outcomes among students including pedagogical planning
- Good hand in formative and summative assessment tools and techniques including assessment integrated lesson plan modules
- System 2 thinker (as Kahneman describes)
- Ability to think in the lines of structure, system and scale
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
.NETJob brief DotNet (2 to 3 years)
We are looking for a .Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator.
Your goal will be to work with internal teams to design, develop and maintain software.
Responsibilities
-Participate in requirements analysis
-Collaborate with internal teams to produce software design and architecture
-Write clean, scalable code using .NET programming languages
-Test and deploy applications and systems
-Revise, update and debug code
-Improve existing software
-Develop documentation throughout the software development life cycle (SDLC)
-Serve as an expert on applications and provide technical support
Requirements
-Proven experience as a .NET Developer or Application Developer
-Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))
-Familiarity with architecture styles/APIs (e.g RESTful)
-Understanding of Agile methodologies
-Excellent troubleshooting and communication skills
-Any Graduate (Computer Science, Engineering or a related field)
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon