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Customer Support Specialist
SamvadSocial Technologies Private Limited's logo

Customer Support Specialist

Archita Pandey's profile picture
Posted by Archita Pandey
2 - 8 yrs
₹4L - ₹6L / yr
Pune
Skills
Time management
Effective communication
Customer Support
Customer Retention

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About SamvadSocial Technologies Private Limited

Founded :
2015
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

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Sanjeev Neve
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Archita Pandey

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Subodh Popalwar's profile image

Subodh Popalwar

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