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SamvadSocial Technologies Private Limited logo
Customer Support Specialist
SamvadSocial Technologies Private Limited's logo

Customer Support Specialist

Archita Pandey's profile picture
Posted by Archita Pandey
2 - 8 yrs
₹4L - ₹6L / yr
Pune
Skills
Time management
Effective communication
Customer Support
Customer Retention

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About SamvadSocial Technologies Private Limited

Founded :
2015
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

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Sanjeev Neve
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Archita Pandey

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Key Skills: Software Development Life Cycle (SDLC), CI/CD

About Company: Consumer Internet / E-Commerce

Company Size: Mid-Sized

Experience Required: 6 - 10 years

Working Days: 5 days/week

Office Location: Bengaluru [Karnataka]


Review Criteria:

Mandatory:

  • Strong DevSecOps profile
  • Must have 5+ years of hands-on experience in Information Security, with a primary focus on cloud security across AWS, Azure, and GCP environments.
  • Must have strong practical experience working with Cloud Security Posture Management (CSPM) tools such as Prisma Cloud, Wiz, or Orca along with SIEM / IDS / IPS platforms
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  • Must have experience securing infrastructure-as-code and cloud deployments using Terraform, CloudFormation, ARM, Docker, and Kubernetes
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Roles & Responsibilities:

We are looking for a Senior Information Security Engineer who can help protect our cloud infrastructure, applications, and data while enabling teams to move fast and build securely.


This role sits deep within our engineering ecosystem. You’ll embed security into how we design, build, deploy, and operate systems—working closely with Cloud, Platform, and Application Engineering teams. You’ll balance proactive security design with hands-on incident response, and help shape a strong, security-first culture across the organization.


If you enjoy solving real-world security problems, working close to systems and code, and influencing how teams build securely at scale, this role is for you.


What You’ll Do-

Cloud & Infrastructure Security:

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Application & DevSecOps Security:

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Continuous Improvement:

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Endpoint Security (Secondary Scope):

  • Provide guidance on endpoint security tooling such as SentinelOne and Microsoft Defender when required.


Ideal Candidate:

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Nice to Have:

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  • Exposure to threat intelligence and cloud security monitoring solutions.
  • Familiarity with incident response frameworks and forensic analysis.
  • Security certifications such as CISSP, CISM, CCSP, or CompTIA Security+.


Perks, Benefits and Work Culture:

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

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  • Backed by leading investors and trusted by some of the most prominent startups across regions.


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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