Customer Support Specialist

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

Company Name – TeamLease Edtech

Website- https://www.teamleaseedtech.com/

About Company-TeamLease Edtech is India’s leading Online Learning Solutions company. We enable universities launch and manage their online programs, partner with institutes to improve employability of their students through our skilling programs, empower corporates to build talent supply chain and improve employee productivity. Worx, our Degree-apprenticeship program, helps universities provide experiential learning to its students through a fine blend of online, onsite, on-campus and on-the-job training, ensuring they become employable. Our social-impact training projects (vocational and apprenticeship led), that are executed in partnership with several organisations, through their CSR wing, have helped thousands of aspiring youths become employable and make their careers.

Job description

Position/Role-.Net Developer

Number of positions-2

Experience- In a similar position, 1-6 years of experience

Location-Mumbai

CTC range for this position-4 to 6 L PA

Education-B.E Computer, B.E. IT,MCA, BSc IT

Role and Responsibilities:

• Development of Modules/ Features
• Understanding of Business Process Requirement
• Testing of Self Developed Code
• Team handling

Functional/Technical skills:       

• ASP.net, MVC.net. .net Core, C#, MYSQL, JavaScript, JSON/XML, RESTful and SOAP-based
• web services, CSS, jQuery

Behavioral skills: Communication skills

• Good communication skill

Job Summary:

We seek aggressive and results-driven folks to identify and pursue new business opportunities. The ideal candidate will have a strong understanding of our industry and be able to build relationships with key decision-makers.

Key Responsibilities:

Identify and pursue new business opportunities through nurturing, networking, and lead generation using an already existing customer base.

Build and maintain relationships with key decision-makers at prospective levels.

Take video counseling sessions with parents and students and close sales by providing the right product.

Meet or exceed weekly and monthly sales targets.

Requirements:

- Prior experience in business development or sales, preferably in Edu-Tech.

- Proven track record of success in identifying and pursuing new business opportunities.

- Strong understanding of our industry and the needs of our clients.

- Excellent communication, negotiation, and relationship-building skills.

- Ability to work in a fast-paced environment and meet deadlines.

JD as below

Skills

• Strong with Dotntecore/Dotnet

• Strong knowledge and understanding of Azure functions

• Expert knowledge with C#

• Strong with SQL database

• Angular (Good to have)

Key Accountability;

• Performs implementation of high level design and specifications.

• Develops low level design, class diagrams, flow charts.

• Performs Unit testing of individually developed components and fix errors, if any

• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.

• Strives for technology innovation in terms of exploring new and efficient ways of writing code

• Is responsible for writing simple, reusable code by following coding standards

• Ensure proper documentation of implementation and reviews.

• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work

Profile Summary:

Performance engineers should be proficient in any of the programming languages. One should not only a programmer but one who can do testing. Performance Engineer must then run those tests, analyse the results, and provide appropriate solutions to help enhance system performance, reliability, and scalability. They are also often required to work with engineers and developers to perform bug fixes. 

Skills Required:

1. A performance engineer must be familiar with either one of the C, C++, C# or .Net, Java, Python (programming languages). Strong knowledge on any one of the programming languages is must.

2. Strong Software Development Skills

3. Experience with Logging and Performance Tools

   Tools: Apache JMeter, MS VSTS, Shell, Jenkins, Dynatrace, Datadog, Splunk

4. Program Scripting

5. Experience in Database Profiling with one the standard database- SQL Server, MS SQL

6. Strong logical reasoning/ building

Experience: 3-4+ yrs

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities