Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent

Similar jobs
We are seeking a highly skilled Power Platform Developer with deep expertise in designing, developing, and deploying solutions using Microsoft Power Platform. The ideal candidate will have strong knowledge of Power Apps, Power Automate, Power BI, Power Pages, and Dataverse, along with integration capabilities across Microsoft 365, Azure, and third-party systems.
Key Responsibilities
- Solution Development:
- Design and build custom applications using Power Apps (Canvas & Model-Driven).
- Develop automated workflows using Power Automate for business process optimization.
- Create interactive dashboards and reports using Power BI for data visualization and analytics.
- Configure and manage Dataverse for secure data storage and modelling.
- Develop and maintain Power Pages for external-facing portals.
- Integration & Customization:
- Integrate Power Platform solutions with Microsoft 365, Dynamics 365, Azure services, and external APIs.
- Implement custom connectors and leverage Power Platform SDK for advanced scenarios.
- Utilize Azure Functions, Logic Apps, and REST APIs for extended functionality.
- Governance & Security:
- Apply best practices for environment management, ALM (Application Lifecycle Management), and solution deployment.
- Ensure compliance with security, data governance, and licensing guidelines.
- Implement role-based access control and manage user permissions.
- Performance & Optimization:
- Monitor and optimize app performance, workflow efficiency, and data refresh strategies.
- Troubleshoot and resolve technical issues promptly.
- Collaboration & Documentation:
- Work closely with business stakeholders to gather requirements and translate them into technical solutions.
- Document architecture, workflows, and processes for maintainability.
Required Skills & Qualifications
- Technical Expertise:
- Strong proficiency in Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages, and Dataverse.
- Experience with Microsoft 365, Dynamics 365, and Azure services.
- Knowledge of JavaScript, TypeScript, C#, .NET, and Power Fx for custom development.
- Familiarity with SQL, DAX, and data modeling.
- Additional Skills:
- Understanding of ALM practices, solution packaging, and deployment pipelines.
- Experience with Git, Azure DevOps, or similar tools for version control and CI/CD.
- Strong problem-solving and analytical skills.
- Certifications (Preferred):
- Microsoft Certified: Power Platform Developer Associate.
- Microsoft Certified: Power Platform Solution Architect Expert.
Soft Skills
- Excellent communication and collaboration skills.
- Ability to work in agile environments and manage multiple priorities.
- Strong documentation and presentation abilities.
Looking for HR interns for 6 months period with provided certificates and job guidance. Will train on end to end life cycle process with payroll and statutory process.
We are seeking a dynamic and target-driven Academic Counsellor (Sales) to convert student inquiries into enrollments. The role involves counselling prospective students, promoting academic programs, achieving admission targets, and ensuring a high-quality student experience.
Key Responsibilities
- Handle inbound and outbound calls, emails, and walk-ins from prospective students
- Counsel students and parents about courses, curriculum, fees, and career outcomes
- Convert leads into admissions and consistently achieve monthly sales targets
- Follow up with prospects and maintain accurate records in CRM systems
- Explain course benefits, USPs, and value propositions effectively
- Coordinate with marketing and academic teams for lead management
- Participate in admission drives, seminars, webinars, and events
- Handle objections professionally and close sales
- Provide post-enrollment support to ensure student satisfaction
Requirement:
- Bachelor’s degree in any discipline
- Experience:
- 0–1 year (Freshers with sales aptitude can apply)
- 1–4 years experience in education sales, academic counselling, or inside sales preferred
Preferred Attributes
- Experience in ed-tech, coaching institutes, or training organizations
- Willingness to work on weekends or during peak admission periods
- Self-motivated with a positive attitude
Position :: Business Development Executive
Experience :: 2+ Years
Location :: Thaltej, Ahmedabad
Responsibilities
- Familiarizing yourself with all services company is offering
- Research client business referrals in different industries
- Networking with clients to generate more leads
- Bidding on different platforms like Upwork, Fiverr etc.
- Overseeing sales process to attract new clients
- Maintaining relationships with clients
- Managing company business profiles
- Preparing and delivering pitches to clients
- Negotiating with clients to attract most attractive price
- Crafting business proposals and contracts to draw more revenue
Essential for this position :
- 3-4 years of experience as a manual tester
- Good understanding and experience with Microsoft Azure (or AWS)
- Good understanding and experience with APIs and microservices
- Experience with CI/CD pipelines (ideally Azure DevOps)
Any of the following exp will be preferred :
- Writing automated tests
- TDD and BDD
- Contributing to open source community
- DevOps, monitoring and alerting
- Experience with Health-tech, FHIR, Wearables, IoT, Big data
The B2B manufacturing industry has a lack of digitisation globally. NowPurchase is building layers of technology to help improve the productivity and profits of the manufacturer. For this we are building the OS (Operating System) that will seamlessly connect factory equipment such as furnaces and spectrometers to our software systems that provide real time optimisations.
The end-game is to use this interconnected system to do great production planning and autonomous procurement of their raw materials. The Heart of NowPurchase will be a marketplace consisting of these smart factories and raw material suppliers.
Here a video that explains our product journey:
https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21">https://www.loom.com/share/ccd0ed9e7bc349d7bba851d762253c21
This is fully a remote role, but the employer needs to fly down to the office in Kolkata for 5–6 days every month. Plane tickets and accommodation will be reimbursed by the company.
Role Description
NowPurchase is looking to add an immensely talented Senior Backend Engineer that will help us invent, design, refine and deliver products that will meet the above vision.
- Expect to build a lot of services and APIs in the cloud and stand-alone IoT devices to serve both the browser as well as native IoT enabled terminals that will be placed at the manufacturers' premises.
- Expect designing algorithms that model the metallurgy of the manufacturing processes as well as using tools such as linear programming, machine learning etc.
- You need to lead the backend team to make sure they are delivering high quality code and is constantly inspired to experiment with tools to push out MVPs.
What are the expectations from this role?
- Deliver high quality modular code deployed to serve web, mobile and native IoT enabled terminals that leverage REST-based services and real time sockets. This would include algorithms for real time optimizations that are critical for the manufacturing process.
- You are empowered to work directly with leadership and the product team to make decisions about your code and future of the product.
- Have a strong emphasis on shipping features quickly without sacrificing code quality. Be ready to build a lot of MVPs that will go through iteration or be completely scrapped depending on the outcome at the customer end.
- Own your Agile projects and lead the team from software design to implementation and deployment. Maintain sprints, delivery timelines and contribute to better managing the engineering team.
- Collaborate on the end to end design and implementation of the platform, including data modeling, systems architecture, data security, access controls, architecture, user experience, deployment, automation, and monitoring.
- Maintain a high level of data integrity, quality and security checks.
- Develop data pipelines and RESTful services that are distributed, robust and highly performant.
- Build a culture of simplicity and pragmatism, which is reflected in your elegant code that other developers emulate and you ensure through thorough code reviews and processes.
Qualifications and Experience
- 4+ years of demonstrated software engineering experience in an agile environment designing, architecting and implementing robust scalable systems preferably for modern SaaS application
- 1+ years of technical leadership experience
- Experience with modern server-side programming languages such as Python, Scala, Go. Experience with web frameworks such as Django Rest Framework, Flask.
- Experience with architecting asynchronous services with design patters leveraging PostgreSQL, MongoDB, Redis, Celery for storage and multi-tenant servers over AWS Elastic BeanStalk.
Compensation & Benefits
- **Cash Compensation:** As per industry standards & pedigree of candidate
- **ESOPs:** 10% of NowPurchase is dedicated to current & future team members. Your package would entail some ESOPs so that you own a part of the company and grow along with it.
- **Medical Insurance:** Benefits of group insurance of 3 lakhs for family including parents, spouse, children
- **Generous leave structure and WFHs** including Marriage, Maternity & Paternity leaves
- **Complete Relocation Expenses:** We are building a unicorn out of the city of Joy (Kolkata). We will pay for everything you spend to relocate here.
**Possible Growth path**
Senior Backend End Engineer > Engineering Manager > VP of Engineering
**Tech Stack**
- React/Redux
- Python/Django/Celery
- Git, AWS, ELB (Elastic Beanstalk), Netlify
- PostgreSQL/Redis/S3
## **Hiring Process**
1. Screening of applicants & initial telephonic call with Manager -HR
2. F2F/Video Interview with Engineering Manager and Cofounder CTO
3. Take home written assessment
4. F2F/Video Interview with Cofounder CEO
5. Email communication on final feedback
The end to end process shall take less than 10 days. We pride ourselves on being transparent & moving fast.
*Candidates who accept an offer may join within 1 hour, 1 week or up to 45days of signing - though, we have a preference for as short a gap period between signing and joining since we're at the most exciting part of our journey - laying the foundation for the NowPurchase platform!*
This role will be Marketing Lead at WarehouseNow and is expected to do the following
- Develop innovative growth hacks to drive user growth and engagement on digital properties via all channels and marketing programs
- Create and execute playbook for introducing users to new and existing features and offerings through in-app communications, campaigns other key-communication opportunities, and thereby drive retention, engagement
- Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth
- Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs
- Work closely with a range of cross-functional teams—product, sales, design and content-to fuel product adoption, develop go-to-market strategy and drive launches for our products
- Should be able to flex with business needs: copywriting, optimizing onboarding conversions, content strategies, email/push, distribution activities
- Analyse and present reports to multiple stakeholders
What specific skills and traits should this person possess?
- 3+ years of experience in marketing, growth or program management or related roles
- Understanding of data flow, data funnels, and how to assess user behavior with data and find actionable insights
- Hands-on experience with tools such as Google Analytics, Firebase, etc.
- Excellent verbal and written communication skills: Ability to have deep empathy for users and to adapt how you communicate to best reach and engage your audience
- Strong interpersonal skills to manage and work with multiple teams and stakeholders
- Demonstrated strength in strategic thinking/market analysis /competitive analysis
- Bonus: Prior experience in a B2C Company or Marketing Tech Company
- Analyzing complex object-oriented programming structure
- MVC model
- Relational database
- Database join clause
- API integration
- Other requirements
- Passionate about effective programming
- Responsibility for major tasks and chores
- Good to have Javascript knowledge
- Willing to resolve technical debt in the early step
- Good understanding of sprint cycle in agile
- Can communicate with developers and non-developers
- Can work independently but a great collaborator
- Good to have an experience with Node and MySQL
- Serverless API experience is not counted
- Good to have Git workflow knowledge
- Good to have Github collaboration experience
Responsibilities:
- Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
- Tackle the challenges that occur from having your code running on different merchant websites.
- Ensure the technical feasibility of UI/UX designs.
- Optimise applications for maximum speed and scalability.
- Collaborate with other team members and stakeholders.
- Move fast.
Requirements:
- 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
- At least one year experience with Angular.
- Experience writing good JavaScript code from scratch.
- Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
- An eye for detail and empathy for the customer.
- Experience building for mobile platforms.
- Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.
- Experience working at a fast-growth startup.
- Experience upgrading angular.









