Customer Support Specialist

Role Type: Individual Contributor

Work Experience: 10+ years

About TradeLab

TradeLab is a leading fintech technology provider, delivering cutting-edge solutions to brokers, banks, and fintech platforms. Our portfolio includes high-performance Order & Risk Management Systems (ORMS), seamless MetaTrader integrations, AI-driven customer engagement platforms such as PULSE LLaVA, and compliance-grade risk management solutions. With a proven track record of successful deployments at top-tier brokerages and financial institutions, TradeLab combines scalability, regulatory alignment, and innovation to redefine digital broking and empower clients in the capital markets ecosystem.

Role Overview

We are seeking an accomplished and dynamic Sales Manager based in Mumbai to lead TradeLab’s expansion across Western India. This is a high-impact, hunter-focused role tasked with building new client relationships with discount brokers, full-service brokers, banks, and fintech platforms. The role involves minimal account nurturing, with a primary focus on prospecting, pipeline development, and closing high-value deals. The ideal candidate will bring deep industry expertise, an established network in the capital markets, broking, and fintech sectors, and a proven ability to navigate complex sales cycles with senior stakeholders.

Key Responsibilities

· New Business Development: Drive aggressive acquisition of new clients across Western India by targeting entities aligned with TradeLab’s Ideal Customer Profile (ICP), including discount brokers, full-service brokers, banks, and fintech platforms.

· Pipeline Management: Build, manage, and maintain a robust sales pipeline by prospecting, qualifying leads, and advancing opportunities through discovery, demonstrations, proposal creation, negotiation, and deal closure.

· End-to-End Sales Ownership: Lead complex, enterprise-grade sales cycles from initial outreach to contract signing, engaging senior stakeholders such as CEOs, CTOs, CIOs, and Heads of Broking.

· Solution Positioning: Collaborate closely with solutions architects and product teams to tailor and position TradeLab’s modular offerings (ORMS, MetaTrader integrations, PULSE AI, CRM/LPA solutions) to address specific client pain points and objectives.

· Regulatory Expertise: Demonstrate a deep understanding of regulatory frameworks (e.g., SEBI guidelines, algo trading controls, T+0 settlement workflows) and articulate their business value to position TradeLab’s solutions as compliance-driven and operationally efficient.

· Brand Representation: Act as TradeLab’s ambassador at industry events, trade shows, webinars, and client meetings to enhance brand visibility and establish thought leadership in the capital markets ecosystem.

· Market Feedback: Provide actionable, structured insights from client interactions to influence product roadmaps, go-to-market strategies, and solution enhancements.

· CRM Management: Actively maintain and update customer relationship management (CRM) systems to ensure accurate tracking of leads, opportunities, and client interactions, enabling data-driven decision-making and forecasting.

Must-Have Qualifications

· Experience: 10+ years of sales experience in capital markets technology, trading infrastructure, or fintech SaaS, with a minimum of 5–8 years focused on enterprise or mid-market financial institutions.

· Network: Extensive, established connections with decision-makers (CxOs, Tech Heads, Risk Committees) at brokers, banks, and fintech platforms across Western India.

· Proven Track Record: Demonstrated success in consistently meeting or exceeding half-yearly and yearly sales targets in a high-pressure, target-driven environment, with a focus on hunting and closing new business.

· Stakeholder Engagement: Exceptional ability to engage both business and technical stakeholders, translating complex technical solutions into compelling business value propositions.

· CRM Expertise: Hands-on experience in maintaining and leveraging CRM platforms (e.g., Salesforce, HubSpot, or similar) to manage pipelines, track client interactions, and generate accurate sales forecasts.

· Communication Skills: Outstanding verbal and written communication, presentation, and negotiation skills, with the ability to tailor messaging to diverse audiences.

· Self-Starter Mindset: Ability to thrive as an individual contributor in a fast-paced, high-pressure environment, demonstrating initiative, resilience, and accountability.

· High-Pressure Performance: Proven ability to perform effectively in high-stakes, deadline-driven settings, maintaining composure and delivering results under tight timelines.

Good-to-Have Skills

· Platform Exposure: Familiarity with broking platforms, Order Management Systems (OMS), Risk Management Systems (RMS), or API-driven fintech products.

· Technical Knowledge: Working knowledge of algorithmic trading, risk management systems, and compliance workflows (e.g., SEBI regulations, T+0 processes).

· Consultative Selling: Experience with solution-oriented or consultative sales methodologies, focusing on addressing client needs through tailored solutions.

Why Join TradeLab?

· Innovative Environment: Join a fast-growing fintech leader at the forefront of transforming the Indian and global brokerage ecosystem with cutting-edge technology.

· Ownership & Impact: Take full ownership of a high-potential territory (Western India) with direct visibility to senior leadership and the opportunity to shape regional growth.

· Cutting-Edge Solutions: Gain hands-on experience with next-generation trading infrastructure, AI-driven platforms, and compliance-focused solutions.

· Growth Opportunities: Thrive in an entrepreneurial role with significant learning potential, professional development, and a steep growth trajectory.

Strong UX Researcher Profile

Mandatory (Experience 1) - Must have 1+ YOE hands-on UX Research / User Research for B2C Products

Mandatory (Experience 2) - Should have hands-on experience in User Research, Persona's, User Stories, Work-Flows, and Usability Testing

Mandatory (Experience 3) - Must have worked on both qualitative and quantitative research methodologies

Mandatory (Portfolio) - Portfolio showcasing UX Research works for Good B2C Apps / Website / Product Companies

Preferred

Preferred (Company) - Product Company

Key Skills and Requirements

· Minimum 3+ years of hands-on experience in Node.js and Express.js

· Bachelor Degree in Computer Science OR in related field B.sc - IT/ BCA /MCA/B.Tech/M.Tech

· Programming experience in Web Application development with Node.js and Express.js

· Must have experience in JavaScript, Node.js, Express.js or have extensive exposure in any MVC framework

· Expert in MySQL and Store Procedures

· Knowledge of REST API / Web API protocol

· Understanding HTML, CSS, JavaScript, JQuery, Ajax, JSON, OOPs well enough

· Good to have: React Js.

· Strong coding skills, good analytical and problem-solving skills

· Ability to write clear, concise, well-structured, and well-organized code

· Experience with third-party libraries and APIs(Zoho, Leadsquared, Knowlarity, Exotel, LCode, Karza, Google API, DIGIO, etc)

· Ability to identify weaknesses in existing code and improve it

Plus but not required

· A plus if you have Slide experience with Git Command lines.

· A plus if you have any experience with Github, Gitlab, Bitbucket.

· A plus if you have any experience with UI Design

· A plus if you have any experience with PHP, CodeIgniter

· A plus if you have any experience with React JS/Angular JS

Essential Duties and Responsibilities

· Collaborate with cross-functional teams to define, design, and ship new features

· Work with outside data sources and APIs

· Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance

· Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Experience : 3 to 15 years

Location : Pune/Bangalore

Type of Employment : Permanent

Role : ServiceNow ITX

Qualification : B.E Computer or IT / MCS/ MCA equivalent

Job Overview :

The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, CSM, SPM, PPM.

Key Responsibilities :

·        Support and maintain all technical aspects of ServiceNow platform.

·        Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development

·        Owns the requirement gathering sessions collaborating with various stakeholders.

·        Convert user stories into technical solutions.

·        Possess the ability to work independently with minimal management supervision

·        Testing of new and existing functionality

·        Documentation of new and existing process

·        Train end users/stakeholders

Experience and Skills Required :

·        Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration )

·        Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM.

·        Experience with Now mobile app.

·        Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery

·        Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc.

·        Experience of Scoped application and Service Portal

·        Should have good understanding about domain separation

·        Excellent Analytical, Logical, communication and problem-solving skills

·        Should have ServiceNow CSA (Certified System Administrator)

·        ServiceNow Certified Application Developer

Nice to Have :

·        ITIL certified

·        Relevant ServiceNow Certified Implementation specialist

·        Adherence to agile development methods like SCRUM

Looking for QA who can help to analyze all the company’s client mobile apps, Web based app as well as Backend web services 

###### DO NOT APPLY IF YOU OUTSIDE FROM AHMEDABAD ######

Main goal to hire QA who help to making service batter and develop mobile apps and web based app without bugs and generate full report with steps - videos - guidance.

Reviewing quality specifications and technical design documents to provide timely and meaningful feedback. Creating detailed, comprehensive and well-structured test plans and test cases. Estimating, prioritizing, planning and coordinating quality testing activities.

Computer Engineering Graduates interested in IT Management consulting, Implementing & customer success management.

We, consult, Implement, and support, Manage Engine IT Management Tools from ZOHO Corporation. These tools help Enterprises Manage IT in their Enterprise, to manage Devices, Servers & networks, IT helpdesk, Assets, with about 70+ tools that are Industry best. https://www.manageengine.com/products.html">https://www.manageengine.com/products.html  
Job Desctiption 

• Learning will be by self based on  provided Online links, u-tubes , literature etc. Senior personnel would be available for some guidance.
• They would then be consulting with customers ( typically Govt., PSU,SME and corporates in Delhi NCR) to showcase how these solutions could enhance productivity, performance, security of businesses
• Aid implementation of the solutions at client site
• Ensure client comfort and ease of use of deployed solutions
• Compare and upsell complementary solutions to those already existing at client locations
• NO CODING will be required in the job profile

Purpose of the position:

This position is responsible for analyses, design, development, co-ordination, implementation, and maintenance of web & mobile application.

As the Senior .NET Developer you will work on a team of Software Engineers developing web/mobile-based applications from end-to-end in a fast-paced Agile environment.

You will develop full-stack web/mobile applications in a technical environment with Microsoft .Net, RESTful web services, HTML5, CSS3, JavaScript frameworks, SQL Server and other technologies such as Azure. This resource will be actively designing, coding, and testing new solutions.

This role requires significant leadership, collaboration, mature interpersonal and professional skills, flexibility, appreciation for craftsmanship, ability to meet project timelines and pays attention to details

Required key skills (functional/technical):

Skills (Technical / Specialist Skills)

ASP.NET, ASP.NET MVC, .NET CORE, .NET Framework 4.5 and later using Visual Studio 2015 (or later);

SQL Server 2016 or other comparable databases

React Native, AngularJS

Exposure to NodeJS

AJAX, HTML5, CSS3, LESS, XML, JSON, JQuery and JavaScript

Cloud-based application development (MS Azure)

PowerShell

Building Application Integrations using REST and SOAP

NoSQL Databases including Hadoop, MongoDB, Casandra, DocumentDB and related databases.

Containers including Docker, Kubernetes

Exposure to Xamarin

Exposure to ETL tools (e.g SSIS or Informatica);

Implement serverless solutions using Azure functions, ADF, Service Bus, Azure SQL etc

Required qualifications/experience:

Bachelor’s in computer science/ Technology or MCA.

More than 8 years of work experience on the above-mentioned technology.

3+ years’ experience working with Azure

Work experience in MNC in delivering software

Title: Art Producer/Senior Art Producer

Main responsibilities:

• Manage the art production of incredibly compelling, high-quality smartphone games.
• Plan and oversee the 2D, 3D, UI, and Technical Art planning using project planning tools like Google or MS Excel sheet.
• Follow the delivery plan and coordinate with art, art leads, design, product, and engineering for deliveries.
• Initiate and track all production processes through art stand up meetings, scrum, or similar approach.
• Ensure timely delivery of art milestones while safeguarding the quality of artwork in accordance with the pre-defined art production schedule.
• Work with art leads and art directors to evaluate and sign-up new outsourcing art and sound vendors.
• Work with vendors to finalize the vendor delivery plan and co-ordinate with vendors for timely deliveries.
• Work with project stakeholders to get their feedback on assets delivered by the vendors, communicate back to the vendors, and get the updated asset deliveries.
• Contribute to improving the quality of our games, the productivity of our art teams, and the efficiency of our art processes.

 Profile / Requirements

• 5-15 years of overall experience in managing Art Production. Min 3 years of relevant experience.
• Candidate must have worked on and have shipped at least 1 game on Play Store or App Store (preferred).
• Must haveexperience in games developed in the Unity game engine.
• Must have experience of working with frontend Unity developers and technical artists, product managers, and game designers.
• Experience in tools like Jira, Slack, Asana, Trello, Monday, Google docs, and Google sheets.
• Experience with asset management tools like AlienBrain or any similar software.
• Extremely strong project management skills and good at planning in all situations.
• Excellent knowledge of game art production pipelines.
• Excellent interpersonal skills, combining leadership and diplomacy.
• Excellent verbal and written communication skills.

WHAT YOU’LL BE DOING: 

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement. 
• Collaborate with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience. 

• Develop ideas for new programs, products, or features by monitoring industry developments and trends. 
• Record data and report it to proper parties, such as clients or leadership. 
• Participate in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. 
• Take the lead on projects, as needed. 
• Be involved and participate in the overall application lifecycle. 

• Build high-quality reusable code that can be used in the future. 
• Develop functional and sustainable web applications with clean codes. 
• Conduct UI tests and optimize performance. 
• Manage cutting-edge technologies to improve applications. 

QUALIFICATIONS: 

• Bachelor’s degree in Computer Science, Computer Programming or relevant field. Master’s Degree in a related field is preferred. 
• 5-7 years of relevant experience 
• Must be an expert programmer, skilled at computer languages such as HTML, C+++, C#, PHP, Python and Java. 
• Must understand Spring Core, Spring Boot, Spring MVC, Spring Data, JMS, Mysql, Redis, CouchDb, Micro Services, Docker, Kubernetes 
• Must be able to interpret and follow instructions related to the ultimate functionality of our IT-based product 

• Familiarity with front-end languages such as HTML, JavaScript and CSS 
• Must be comfortable with technology architecture and how a computer and its software functions. 
• Deadline driven, organized and understand how people view and understand content on the front-end 
• Proven experience in highly complex environments 
• Strong technical documentation skills 

• An ability to solve multifaceted technical issues in a fast-paced environment 
• Self-motivated and accountable for your work 
• Passionate about learning and continuous improvement 
• Excellent written and verbal communication skills 
• Ability to work overtime