Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent

Similar jobs
Job Title: Lead US IT Recruiter
Location: Trichy, Tamil Nadu (Onsite)
Company: VDart Inc.
Experience: 5 – 8 Years
Employment Type: Full-Time
About VDart Inc.
VDart Inc. is a global IT staffing and solutions company serving Fortune 500 clients across North America and India. With a strong track record in delivering high-quality tech talent across domains, we’re expanding our India team and are seeking a strategic, result-oriented Lead US IT Recruiter to join our Trichy office.
Key Responsibilities
· Lead and manage the full recruitment cycle for contract, contract-to-hire, and full-time roles in the US market.
· Drive sourcing strategies using Dice, Monster, CareerBuilder, LinkedIn, and internal ATS.
· Manage a team of junior recruiters, provide mentoring, performance feedback, and support.
· Handle client communications and delivery for key VMS/MSP and direct clients.
· Negotiate rates, close candidates, and manage onboarding in coordination with internal stakeholders.
· Maintain and track recruiting metrics (submittals, interviews, closures) and deliver on SLAs.
· Stay current on industry trends, hiring patterns, and talent market intelligence.
Required Skills & Experience
· 5 to 8 years of hands-on experience in US IT Recruitment across various domains.
· Deep knowledge of W2, C2C, and 1099 hiring models.
· Proven experience with VMS portals like Fieldglass, Beeline, IQNavigator, etc.
· Hands-on expertise in sourcing through Dice, Monster, CareerBuilder, and LinkedIn Recruiter.
· Strong interpersonal and negotiation skills with experience in client interaction.
· Previous experience mentoring or leading a team is highly preferred.
· Willingness to work onsite from our Trichy office.
- Sr PHP Dev:
- - 6+ years of Exp
- - Good knowledge of Symfony 5
- - Expert in PHP 8
- - Good front-end knowledge of Angular, React
- - Good AWS knowledge
- - Experience in developing highly scalable public-facing websites
Designation: Sr. Admission counselor
Skills Required:
- Good Communication skills (English mandatory)
- Passion for work
- Leadership / Team player
Roles & Responsibilities:
- Administer school admissions procedures and advise parents and members of the public on admission criteria, collate applications for admission, and monitor criteria being applied consistently.
- Develop marketing strategies with the Principal to support the achievement of the overall admissions
- Manage student enrolment through telephone inquiries, emails, and visitors to the school for enrolment into the school.
- Work in coordination with various external & internal departments.
- Develop institutional goals and objectives consistent with the vision, mission, and values of the School
- Set up and maintain efficient office systems within the school's admin area, including manual and computerized information retrieval systems.
Oddr is looking for a skilled backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. The candidate should be a self-motivated team player and take pride in what they deliver.
The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
- Strong understanding of .NET Core and C#
- Knowledge of Cloud development concepts
- Experience with successful end-to-end delivery of web applications in the Cloud. Azure knowledge is a strong plus.
- Experience with API-driven development and developing RESTful APIs
- Experience with database design and writing complex SQL
- Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
- Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
- Good understanding and experience with Agile development methodologies
- Excellent communication skills
- Excellent problem-solving skills
Minimum qualifications required:
- Bachelor's degree or relevant certification from a reputable institute.
- 3-5 years of experience.
Apply with updated CV and portfolio sample.
Designation- UI UX Designer
Exp-Min 3 Years
Sal-Nego
Location Andheri Mumbai
Must have experience in Mobile App Design.
2 + years of UX & UI & Visual design experience (and the portfolio to prove it) as a key, hands-
on interaction/visual designer of a UI/UX team through the product development
cycle of successfully launched web, mobile, and/or software applications. Experience with
standard UCD methodologies
HFI certification will be huge plus.
Some one worked on mobile and web application only
UI Developer :
Experience in developing Web Applications/websites using HTML5, CSS3, and Bootstrap4 or above is essential
Experience in CSS preprocessors like Less, Sass
Experience in developing Responsive and Mobile First design products/websites using wireframes & mock-ups is essential
Experience in tailwind CSS is a must (config, create custom util function)
Experience in the latest design principles and animations is essential
Experience in Photoshop / Sketch tools and collaborative products like Invision / Figma is desirable
A fair understanding of JavaScript programming / Jquery is essential
Experience in working with React
Good knowledge of web standards and SEO principles is desirable
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
Icicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.
Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com
The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com
What will you do?
As a Ruby on Rails developer, you will get to:
- Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
- Complete ownership of a product or feature from development to launch.
- Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
- Review and mentor other team members. Be a team player!
- Get complete control of the product with active involvement in deciding stack and architecture.
What we are looking for
- Minimum 3+ years in depth hard core experience in Ruby on Rails
- Deep understanding of object-orientated programming
- A knack for writing clean, readable maintainable Ruby code.
- Identify bottlenecks and bugs, and devise solutions to these problems.
- Skillset in Testing using Rspec
- Demonstrated skills and experience with writing testable code and using related best practices.
- Understanding of web services technologies such as REST is required.
- Good experience and understanding of continuous integration and deployment process.
- Knowledge in working with AWS or other cloud platform
- Experience in working with limited direction while exceeding delivery expectations.
- Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.
Technical Expertise
Core
Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases
PostgreSQL, MongoDB, Redis, Memcached
Testing
Rspec (or any other Unit testing framework)
Cloud/Deployments
Capistrano, Docker, Heroku, AWS, Kubernetes
Desirable Skills
- Participation in open-source projects.
- Actively involved in solving problems on Github, Stackoverflow.com and groups.
- Experience working in JS and front end frameworks (React)
- Interest in learning new technologies.
Why Icicle
- 100% work-life balance
- Competitive salary
- Perks of getting free Gym Membership vouchers.
- Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
- Exposure to futuristic technology, mentally stimulating work environment.
- Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
- Stability of a legacy company and agility of a startup - best of both the world.
- A healthy work environment with no politics, no bureaucracy.
- Encouraged to learn new skills, grow together, not just maintain the status quo
So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!
Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.
Role: Program Manager (Amar Chitra Katha Project)
Job Description
Who are we looking for?
We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.
Duties/ Responsibilities:
The Program Manager will be responsible for
- Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction
- End to end training in content,learning system,operations and implementation
- Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners
- Coordinating kitting ,packing and transportation of materials to and from venues.
- Creating,Updating and maintaining a learner and parent database across all venues
- Creating schedules across venues and communicate the same to facilitators,parents,learners
- Rescheduling of classes at venues as required
- Observing the classrooms and documenting the observations for mentoring facilitators
- Conduct meetings with facilitators and teams to discuss the observations from classroom observation
- Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to Leo & Mike team for appropriate interventions in content and program improvement
- Initiating appropriate interventions wherever required with respect to learner and parent issues
- Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators
Requirements
- Bachelor's degree in any discipline
- Effective interpersonal and communication skills
- Sound knowledge on Project Management
- Proven experience to manage a team
- Problem Solving and troubleshooting skills
- A positive and proactive attitude
- Ability to take constructive feedback and work on it
- Proficiency in all Microsoft Office applications
Details
- Compensation: Rs.40,000/- per month(6 month contract which may be extended)
- 1 paid leave per month
About Us
ACK Alive (Amar Chitra Katha)
ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century.
Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.
Leo & Mike
Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.











