Customer Support Specialist at SamvadSocial Technologies Private Limited · Pune · 2 - 8 years · ₹4L - ₹6L / yr · Profitable · Posted 22 Apr 2024
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs (1)
Customer Experience Specialist / Sales Representative
Aliens Art Pvt. Ltd. | Mumbai
About Aliens
Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.
Role Overview
We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.
Key Responsibilities
• Handle inbound and outbound calls with prospective customers.
• Respond promptly to customer queries through chat and other communication channels.
• Understand customer needs and recommend suitable services.
• Convert, follow up, and nurture leads to maximize sales opportunities.
• Build strong relationships with prospects and existing customers.
• Maintain accurate customer information and updates in the CRM.
• Follow sales processes, SOPs, and customer engagement guidelines.
• Coordinate with internal teams to ensure a seamless customer journey.
• Achieve individual and team sales targets while maintaining service quality.
Requirements
• Minimum qualification: 12th pass; graduates preferred.
• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, listening, and relationship-building abilities.
• Customer-centric, empathetic, adaptable, and target-oriented approach.
• Basic CRM knowledge is an advantage.
Why Join Aliens?
Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon