Customer Support Specialist

Fynd is India’s largest omnichannel platform and multi-platform tech company with expertise in retail tech and products in AI, ML, big data ops, gaming+crypto, image editing and learning space. Founded in 2012 by 3 IIT Bombay alumni: Farooq Adam, Harsh Shah and Sreeraman MG. We are headquartered in Mumbai and have 1000+ brands under management, more than 10k stores and servicing 23k + pin codes.

What will you do at Fynd?

• Play an active role in SDET during all phases of our product development from requirements elaboration, design/development, test and deployment
• Responsible for manual and automated testing activities for a multi-tier web-based platform. This includes writing test cases based on business requirements, test data creation, creating and maintaining automated scripts to test front-end, API’s and database changes
• Execution of the test phase consistent with the overall project schedules
• Direct interaction/facilitation of bug resolution with engineering teams
• Works effectively within a dynamic team environment following standards and best practices and ensure the highest level of quality
• Ability to understand the technical architecture, its implementation, design patterns, data representations and infrastructure powering these systems.
• Work closely with SDEs and solution architects to understand the tech stack, design and accordingly build the test frameworks, setup infra and build execution models to drive the end-to-end quality efforts of backend systems/services and client apps
• Should be able to debug test failures, read through logs, network calls and make preliminary root cause analysis of defect/bug
• Should be able to develop test plans, test cases, test design documents with good coverage and optimised testing approach
• Should be able to identify the test cases qualifying for test automation
• Creating and maintaining all QA related documentation throughout the process
• Use of tracking tools to log, manage, resolve and report on

Some specific Requirements

• Proficiency in Python
• Good understanding of REST APIs and a solid experience in testing APIs. Should have built APIs at some point and practical knowledge on working with them
• Must have experience in API testing tools like Postman and in setting up the prerequisites and post-execution validations using these tools
• Ability to develop applications for test automation
• Should have worked in a distributed micro-service environment
• Hands-on experience with Python packages for testing (preferably pytest). Should be able to create fixtures, mock objects and datasets that can be used by tests across different micro-services
• Proficiency in git
• Strong in writing SQL queries
• Tools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
• Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
• At least 2 - 4 years of professional experience in quality assurance or/and software application development
• Proven track record of ability to handle time-critical projects

Good to have

• Good understanding of CI/CD
• Knowledge of queues, especially Kafka
• Ability to independently manage test environment deployments and handle issues around it
• Performed load testing of API endpoints
• Should have built an API test automation framework from scratch and maintained it
• Knowledge of cloud platforms like AWS, Azure
• Knowledge of different browsers and cross-platform operating systems
• Knowledge of JavaScript
• 2+ years experience in test automation using tools like TestNG, Selenium Webdriver (Grid, parallel, SauceLabs), Mocha_Chai front-end and backend test automation
• Bachelor's degree in Computer Science / IT / Computer Applications

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.

Key Responsibilities:

1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.

2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.

3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.

4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.

5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.

Qualifications:

- Strong written and verbal communication skills.

- Proficiency in LinkedIn Sales Navigator and email outreach tools.

- Adept at data entry and record-keeping.

- Adaptable, with a willingness to learn and adapt to changing market conditions.

- Strong communication skills and the ability to build professional relationships.

• Reviewing analytics reports and making recommendations for improving website performance
• Collecting data about website visitors’ interests and surfing patterns using web analytics software
• Providing customer service and support to clients via email or phone
• Learning about new technologies related to the field of digital marketing
• Monitoring social media platforms for brand mentions or negative comments about a company’s products or services
• Consulting with clients to determine their needs and goals in regard to digital marketing campaigns
• Creating and managing email newsletters and other electronic correspondence
• Developing relationships with potential clients to secure business opportunities

• Skills : React JS, React router, redux, HTML, javascript, css

   

  BriefJobDescription:

  • FrontEnd Developer
    Passionate and Energtic to take responsibility of developing from scratch in frontend.
    Strong proficiency with React
    Understanding the nature of asynchronous programming and its quirks and workarounds
    Good understanding of server-side CSS preprocessors
    Basic understanding of front-end technologies, such as HTML5, and CSS3
    Understanding accessibility and security compliance
    User authentication and authorization between multiple systems, servers, and environments
    Understanding fundamental design principles behind a scalable application

Responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs
• Lead Generation

• Actively seek out new sales opportunities through cold calling, networking and social media

• Set up meetings with potential clients and listen to their wishes and concerns

• Prepare and deliver appropriate presentations on products and services

• Create frequent reviews and reports with sales and financial data

• Participate on behalf of the company in exhibitions or conferences

• Negotiate/close deals and handle complaints or objections

• Collaborate with team members to achieve better results

• Gather feedback from customers or prospects and share with internal teams

Requirements

• 2 to 4 Years in sales
• Good communication and experience on sales
• Candidate from HR consulting background will preferred

Skills

BDE-Lead Generation –B 2 B Sales

Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms.

Diagnose and fix bugs and performance bottlenecks for performance that feels native.

Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native.

4+ years Experience with React Native

BS degree or higher in Computer Science or Engineering

Firm grasp of the JavaScript (and TypeScript or ClojureScript) language and its nuances, including ES6+ syntax

Knowledge of functional programming

Ability to write well-documented, clean Javascript code

Rock solid at working with third-party dependencies and debugging dependency conflicts Familiarity with native build tools, like XCode, Gradle, Android Studio

Understanding of REST APIs, the document request model, and offline storage Experience with automated testing suites, like Mocha