Customer Support Specialist

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Content Writer

Experience Level: 2-3 Years

Location: Bangalore, Karnataka (On-site).

Job Overview: As a Content Writer at Moshi Moshi, you will be responsible for developing high-quality, engaging, and persuasive written content that aligns with our clients' marketing objectives. You will collaborate closely with our creative and marketing teams to create content that captures the essence of our clients' brands and effectively communicates their messages to their target audiences.

Key Responsibilities:

● Content Creation: Produce a wide range of written content, including brand strategy framework components such as positioning statements and taglines alongside brochures, newsletters, website copy, brand books, campaign copy.

● Research: Conduct thorough research to gather insights and data relevant to client projects, ensuring the accuracy and credibility of content.

● Editing and Proofreading: Review and edit content for clarity, grammar, and style, ensuring it meets our quality

standards.

● Deadline Management: Manage multiple projects simultaneously, adhere to deadlines, and prioritize tasks effectively.

● Client Collaboration: Work closely with clients and Brand Managers to understand their goals, brand voice, and messaging requirements.

Qualifications :

● Bachelor's degree in English, Journalism, Marketing, or a related field (or equivalent experience).

● 1 - 3 years of proven experience as a Content Writer in an agency or similar setting.

● Exceptional writing, editing, and proofreading skills along with creative ideation.

● Creative thinker with the ability to generate innovative ideas.

● Excellent communication and collaboration skills.

● Ability to read Kannada is mandatory. Writing would be a bonus.

● Attention to detail and commitment to meeting deadlines.

Note :

1) Please apply with your work links.

2) Along with the content writing in English, being able to read, write and speak in kannada would be a bonus!

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages (Python, PHP, Ruby, Perl, Node.js), web technologies (HTML, CSS, Javascript), and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SaaS at large scale)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note 1): Education can be ignored for candidates with proven experience in strong, reputed product companies

Mandatory (Note 2): This role is a balanced mix of individual contribution and leadership responsibilities (50–50)

Mandatory (Note 3): Avoid candidates from small startups (<100 employees), MNC, semi fintech like banks, BFSI, and services background

About the company:

At Inteliment, we help organizations turn data into powerful decisions. With two decades of proven expertise, we work with global customers to solve complex business problems using advanced data and analytics solutions. Our ACE – Analytical Centre of Excellence brings together some of the best minds in data engineering, analytics, and AI to build next-generation decision intelligence platforms. If you are passionate about data engineering, modern data platforms, and solving real business problems, this role will give you the opportunity to work on global enterprise data ecosystems. 

About the role

We are seeking a highly skilled Data Architect with strong hands-on expertise in Data Engineering and/or Data Visualization tools, having 6+ years of experience in the pure Data Analytics domain. The ideal candidate will be responsible for architecting scalable data solutions, guiding technical teams, and ensuring robust data pipelines, analytics frameworks, and visualization ecosystems aligned with business objectives. 

Requirements:

• Bachelor’s or master’s degree in computer sciences, Information Technology, or a related field.
• 6+ years of hands-on experience in Data Analytics domain.
• Strong experience in designing enterprise data solutions.
• Proven experience in handling large-scale data systems.
• Experience in client-facing roles is preferred. 
• Certifications with related field will be an added advantage

Technical Skills

✔ Data Engineering Stack

• Python / PySpark / SQL
• ETL Tools (e.g., Informatica, Talend, SSIS, or equivalent)
• Cloud Platforms (AWS / Azure / GCP)
• Data Warehousing (Snowflake, Redshift, BigQuery, etc.)
• Big Data Technologies (Spark, Hadoop – preferred)

✔ Visualization & BI Tools (At least one advanced tool mandatory)

• Power BI
• Tableau
• Qlik
• Looker or equivalent

✔ Database Technologies

• SQL (MySQL, PostgreSQL, SQL Server, Oracle)
• NoSQL (MongoDB, Cassandra – preferred)

✔ Additional Preferred Skills

• Data Modeling (Star/Snowflake schema)
• API integrations
• CI/CD for data pipelines
• Version control (Git)
• Agile methodology exposure

Soft Skills

• Leadership: Strong leadership and mentoring capabilities to guide technical teams.
• Communication: Excellent communication skills for collaborating with cross-functional teams and stakeholders.
• Problem-Solving: Analytical mindset with a keen attention to detail.
• Adaptability: Ability to manage shifting priorities and requirements effectively.
• Team Collaboration: Strong interpersonal skills for fostering a collaborative work environment.

Responsibilities:

✔ Solution Architecture & Design

• Design end-to-end data architecture solutions including data ingestion, transformation, storage, and visualization.
• Architect scalable and high-performance data pipelines.
• Define best practices, standards, and governance frameworks for data analytics projects.

✔ Data Engineering

• Build and optimize ETL/ELT pipelines.
• Work with structured and unstructured datasets.
• Design and implement data lakes, data warehouses, and modern data platforms.
• Ensure data quality, integrity, and performance tuning.

✔ Data Visualization & Analytics

• Architect and implement enterprise-level dashboards and reporting solutions.
• Define data models optimized for BI tools.
• Guide teams in building intuitive, performance-driven visualizations.
• Translate business requirements into scalable analytics solutions.

✔ Technical Leadership

• Provide technical direction to data engineers, BI developers, and analysts.
• Conduct code reviews and enforce architectural standards.
• Collaborate with cross-functional teams including business stakeholders and delivery teams.
• Mentor junior team members and drive capability building.

✔ Stakeholder Engagement

• Participate in client discussions, solution presentations, and requirement workshops.
• Provide effort estimations and solution proposals.
• Act as a technical escalation point. 

Your Key Responsibilities

• Create product roadmaps and execute product strategies to grow the subscription business.
• Collaborate with business and marketing teams to ensure alignment with Product strategy
• Define metrics to measure the health and success of the subscription business.
• Identify  key levers to grow along each vector.
• Identify and execute opportunities to drive up subscriptions

Role:

• 3+ years of experience working on consumer technology products.
• You can evaluate key business goals and turn them into an effective roadmap.
• Ninja execution skills: You know how to influence people to get things done across any job function.
• You have great problem-solving skills and have an analytical mind to work through complex user problems.
• You are able to evaluate opportunities and progress towards goals without getting bogged down by complexity or ambiguity.
• You continually maintain a prioritized backlog with clear and concise user stories.
• People love working with you.
• You write and communicate your thoughts/ideas effectively.

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Copywriter, you will be responsible for starting our journey of creating conversations that connect and engage our audience.

• Thinking, feeling and finding the right words to connect with young pet parents in the country
• Ideating on campaigns and seeing them through execution by writing scripts and other relevant copy pieces
• Collaborating with internal partners to interpret project briefs and developing relevant concepts into copy
• Writing copy for all customer channels, including but not limited to ads, web banners, website copy, newsletters, and emailers

Desired Candidate Profile

• At least 3+ years work experience as a copywriter
• Skill in short form writing
• In-depth knowledge of Google and social media ad writing
• Knowledge on social media trends and content innovations
• Attention to detail
• Excellent written and verbal communication skills
• Comfort in working in a startup environment