Customer Support Specialist

Position: Lead Database Engineer

Experience: 3+ Years

Mandatory Skills: Amazon Aurora PostgreSQL, MySQL, NoSQL, AWS RDS, DMS, Performance Tuning, Replication Strategies, Query Optimization

Job Description:

• Database Administration: Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL databases, ensuring high availability, performance, and security.
• AWS Expertise: Proficient in AWS services such as RDS, Aurora, and DMS, with a strong understanding of cloud database architectures.
• Optimization: Implement optimization strategies at the database, query, collection, and table levels for PostgreSQL/MySQL. Expertise in performance monitoring and tuning.
• Configuration Management: Configure and fine-tune RDS parameter groups to enhance database performance and security.
• Monitoring & Troubleshooting: Proactively monitor database performance, identify bottlenecks, and perform root cause analysis (RCA) for issues.
• Access Control: Manage PostgreSQL/MySQL user permissions and roles, ensuring strict data security and access control protocols.
• Replication Strategies: Hands-on experience with master-master and master-slave replication setups.
• Collaboration: Work closely with development teams to provide guidance on database design, query optimization, and performance tuning.
• Backup & Recovery: Establish and maintain robust backup and recovery procedures to ensure data integrity and availability.
• Database Upgrades: Perform major version upgrades for MySQL and PostgreSQL to leverage new features and improvements.
• Problem Solving: Troubleshoot and resolve complex database performance issues, implementing innovative and effective solutions.

Note: Expertise in database performance tuning, AWS database services, and advanced replication strategies is essential.

This role will be responsible for building, reviewing, deploying and maintaining the software solutions.

Meeting with the development team to discuss user interface ideas and applications.

(https://www.chatwoot.com/) and other omnichannel tools.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Proven work experience as a Ruby on Rails developer

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

Experience with user interface design.

Experience with browser-based debugging and performance testing software.

Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and jQuery

Job Title: Senior Manager of Learning Design - EdTech

Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.

Responsibilities:

● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.

● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.

● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.

● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.

● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.

Professional Skills:

● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.

● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.

● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.

● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.

● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory

Soft Skills:

● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.

● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.

● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.

● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.

Desired Skills and Experience:

● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.

● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.

● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.

● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

What you need to have:

As Back end developer, we expect you to be motivated in solving real-life complex problems and create compelling experiences for our Resellers. Being a small company we have a culture of creative problem solving, intellectual design, fast-paced development, and passionate product delivery. Enhance or build Restful web services for our mobile app.

Responsibilities:

• Develop server-side components, REST APIs
• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.
• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.
• Lead the design and architectural improvements
• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.
• Reduce technical debt with quality coding

Requirements:

• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.
• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.
• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.
• Must have hands-on experience in building scalable and secure back end systems.
• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency
• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.

Patient Care manager:

Salary: 4-9 LPA

About ZenOnco.io:

https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.

We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.

Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction

Roles and responsibilities:

* Educate the patient on offerings of ZenOnco.io

* In-bound sales to drive conversions from leads

* Customer interaction and correspondence

* Making on call appointments to talk to existing and potential clients

* Persuading clients to buy your company’s services

* Providing an after-sales service

* Keeping records of sales and customers

* Reporting information back to head office about customer needs

* Patient medical data collection

* Process mapping from case initiation to delivery of consultation

* Collaborate across teams to ensure quality and coordinate care delivery

* Working with the tech/product team to optimize operations

* Identify key areas of improvement in patient facing operations of the company and proposing strategies to enable

* Responsible for managing patient relations and complaint activity.

* Liaison between patients, their families, and the organization's physicians, departments and administration.

* Ensures thorough and timely resolution of patient issues, concerns, and complaints.

To be a healthcare salesperson, you’ll need:

* Excellent sales and negotiation skills

* Strong communication and networking skills

* Good planning and organizational skills

* Self-motivation, drive and initiative

* An outgoing and confident approach

* Commercial and business awareness

* The ability to understand and present clinical data

* The flexibility to cope with frequent changes in products and healthcare systems

Education and Experience:

* Graduate or Post Graduate in healthcare education (Preferred)

*Experience as patient manager: 2+ years

*Experience in healthcare industry: 2+ years (Preferred)

You will get:

* Some of the best people to work with (founders are IIM graduates and investment banker)

* An opportunity to make a difference in the lives of millions of cancer patients across the globe

* A great learning environment and opportunity to grow