Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent

Similar jobs
Job Role
· Position Title: Expert Java Engineer
· Experience Range: 9 to 12 yrs
· Location: Pune
Notice Period : Immediate Joiner
Must have Requirements
● 9+ years’ of experience working as a software developer.
● Strong proficiency in Java and Spring Boot.
● Strong experience in building applications that interact with relational databases using SQL.
● Some experience of Enterprise Java (J2EE / JavaEE / Spring) application architectures.
● History of delivering high-cadence modern applications with applied Agile methodologies, test-first development approaches, adopting CI/CD pipelines and using Git version control.
Job Title: Software Developer
Location: Remote
About Us: CipherSonic Labs is a cutting-edge technology company specializing in data security and privacy solutions for enterprises processing sensitive data in the cloud. We develop high-performance cryptographic software and hardware acceleration techniques to enable secure computing. Our team is looking for talented individuals to contribute to innovative projects in secure computing and high-performance software development.
Job Description: We are seeking a Software Developer to assist in the development of high-performance software solutions. This role will involve working on low-level programming, optimizing cryptographic algorithms, and improving performance for security-critical applications. The ideal candidate will have a passion for systems programming, algorithm optimization, and working in a high-performance computing environment.
Key Responsibilities:
· Develop and optimize software using C/C++ for high-performance computing applications.
· Work on cryptographic algorithm implementations and performance tuning.
· Optimize memory management, threading, and parallel computing techniques.
· Debug, profile, and test software for performance and reliability.
· Write clean, efficient, and well-documented code.
Qualifications:
· Completed a B.S. or higher degree in Computer Science, Computer Engineering.
· Strong programming skills in C and C++.
· Familiarity with Linux-based development environments.
· Basic understanding of cryptographic algorithms and security principles is a plus.
· Experience with AWS Lambda, EC2, S3, DynamoDB, API Gateway, Containerization (like Docker, Kubernetes) is a plus.
· Knowledge of other programming languages such as Python, Rust, or Go is a plus.
· Strong problem-solving skills and attention to detail.
· Ability to work independently and collaboratively in a fast-paced startup environment.
What You’ll Gain:
· Hands-on experience in systems programming, cryptography, and high-performance computing.
· Opportunities to work on real-world security and privacy-focused projects.
· Mentorship from experienced software engineers and researchers.
· Exposure to cutting-edge cryptographic acceleration and secure computing techniques.
· Potential for future full-time employment based on performance.
Company: IDFC
About the company: IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector
Job Description - The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis
Position: Production Support
Location: Mumbai
Minimum Qualification: Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)
Experience: 2 to 5 years of experience in production support and 1 year of relevant experience in CMS/BXP application
CTC: 12 LPA
Employment Type: Full Time
Key Responsibilities:
- Hands on Experience Banking Production Support. Good to have knowledge of Intellect Payment, Collection, BXP, Integrator, Liquidity etc.
- System understanding and hands on experience on Application Support
- Perform all tests on production applications
- Design production support procedures, policies and documentation.
- Prepare recovery procedures for all applications and provide upgrade to same.
- Identify and resolve technical issues.
- Establish the root causes of production errors and escalate serious concerns
- Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
- Manage code migration across environments to ensure continued and synchronized functionality
- Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
- Supervise all alerts related to production application and system procedures and provide services proactively
- Prepare and coordinate communications to senior management.
- Deliver regular and customized training to teams within the business.
- Develop test scripts for new/changed production application capabilities.
- Capture and share best- practice knowledge amongst the team
- Stay abreast with global market trends and competitor strategies in key markets
- Leverage in-house synergies through collaboration with internal stakeholders
- Checking the BMC tool to check the tickets and update the status of the tickets accordingly
- Maintaining the SLA, do the critical analysis of application.
Skills and qualification:
- Technical Skill Set: Java, Spring boot, API/Microservice
- Basic Understanding of React, Angular, any UI framework , SQL
- knowledge of database , Log tracing application like Grafana, Jaeger, Kibana, etc ,
- Deployment pipeline like Jenkins, GoCD, GitLab, etc ,
- Good to have Docker, Kubernetes, Git
- Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server
- Graduate+ in Mathematics, Statistics, Computer Science, Economics, Business, Engineering or equivalent work experience.
- Total experience of 5+ years with at least 2 years in managing data quality for high scale data platforms.
- Good knowledge of SQL querying.
- Strong skill in analysing data and uncovering patterns using SQL or Python.
- Excellent understanding of data warehouse/big data concepts such data extraction, data transformation, data loading (ETL process).
- Strong background in automation and building automated testing frameworks for data ingestion and transformation jobs.
- Experience in big data technologies a big plus.
- Experience in machine learning, especially in data quality applications a big plus.
- Experience in building data quality automation frameworks a big plus.
- Strong experience working with an Agile development team with rapid iterations.
- Very strong verbal and written communication, and presentation skills.
- Ability to quickly understand business rules.
- Ability to work well with others in a geographically distributed team.
- Keen observation skills to analyse data, highly detail oriented.
- Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution.
- Able to identify stakeholders, build relationships, and influence others to get work done.
- Self-directed and self-motivated individual who takes complete ownership of the product and its outcome.
Required qualifications and must have skills
-
5+ years of experience managing a team of 5+ infrastructure software engineers
-
5+ years of experience in building and scaling technical infrastructure
-
5+ years of experience in delivering software
-
Experience leading by influence in multi-team, cross-functional projects
-
Demonstrated experience recruiting and managing technical teams, including performance management and managing engineers
-
Experience with cloud service providers such as AWS, GCP, or Azure
-
Experience with containerization technologies such as Kubernetes and Docker
Nice to have Skills
-
Experience with Hadoop, Hive and Presto
-
Application/infrastructure benchmarking and optimization
-
Familiarity with modern CI/CD practices
-
Familiarity with reliability best practices
Roles and Responsibilities
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
Required Skills
1) Good experience in Angular/React
2) Hand on Node.JS./Express JS
3) Database : MongoDB
4) Experience in Java Script, Typescript.
5) Experience working in an Agile environment.
6) Good communication skills.
Anxyz is building a modern employee engagement and wellbeing platform. If you want to be part of a new team and make an impact with your skills, we would like to hear from you!
THE ROLE INVOLVES:
- Identify target customers and reach out to them about the company and its offering
- Research new markets, build a pipeline of potential leads
- Conduct online calls and demos with potential customers and close them as paying customers.
- Prepare sales contracts, quotes and proposals for clients and clients
- Nurture relationships with potential customers
- Train and help team members develop their skills
- Develop a sales growth strategy
THE REQUIREMENTS
- 1-3 years of proven sales and business development experience in B2B/SaaS sales
- Ability to turn a "no" into a "yes" through consultative questioning
- Ability to thrive in a target-driven environment with short sales cycles
- Expert knowledge of lead generation and closing principles.
- Impeccable research skills in understanding the customers' needs
- Great relationship building skills
- Excellent written & spoken English
- Should enjoy sales and client-facing role
- You should own a laptop
- Extremely self-motivated with a diligent work ethic
- Candidates with existing sales network is preferable
Work culture
- Flexibility to work remotely
- Opportunity to work on site
- Flexible work timings
- Wellness days
- Transparent and supportive team culture
- Fast growth and excellent career possibilities
- A competitive salary package with a commission model designed for success
We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Experience : 2+ years
Location : Mumbai (WFO only) Initial few months work from home
Notice Period : 0 to 30 days ( Immediate joiners are preferred)
Roles & Responsibilities :
(This role encompassing both API engineering using Java stack and web development
Experience in designing, developing, testing and successfully deploying critical and complex projects.)
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
· Build reusable code and libraries for future use
Required Skill set :
· Java background with a minimum of 3+ years experience in Java technologies.
· Experience in designing and developing application backend using frameworks like Spring Boot, Spring MVC, Jersey, JPA, Hibernate, SQL, Linux, JSON, XML, OAuth etc.
· Well & good if has Experience with frontend technologies
· Experience with both SQL and NoSQL database systems and writing SQL queries
· Strong experience building, designing, and consuming Restful web services.
· Exposure of Cloud Infrastructure - AWS and Alibaba Cloud
· Excellent understanding of ORM and Database concepts
· Experience with developing unit test code using JUNIT, Power Mock/EasyMock/Mockito etc.
· Experience with Git, Maven and CI/CD pipelines to deploy on Cloud applications
· Experience & knowledge on Micro services Architecture and API development using Java, spring, Spring Boot
· Experienced in roles conducting requirements gathering, writing user stories, creating application design and using design patterns
· Good knowledge on credentials/secrets management and data encryption techniques
· Good knowledge on coding standards, design patterns, unit testing.
· Good hands-on BitBucket/Github is preferred.









