Customer Support Specialist

Job Title: Accounts Executive

Experience : 2 to 6 years

Locations: Mumbai (1), Paria – Vapi (1)

Job Description:

The Accounts Executive will handle day-to-day accounting activities, including voucher entries, billing, and ledger scrutiny. 

The role involves supporting GST documentation and compliance, coordinating with vendors for invoices and account confirmations, and maintaining accurate financial records.

 The candidate will assist in month-end closing activities, reconciliations, and preparation of basic MIS reports.

 The position requires 2–7 years of accounting experience,

working knowledge of Tally/ERP and MS Excel, strong attention to detail, and the ability to coordinate effectively with internal teams and external vendors across Mumbai and Paria-Vapi locations.

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and Corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Project Manager

Experience Level: 2+ years

Location: Bangalore, Onsite

Roles & Responsibilities:

● Coordinate with the client and the development team making sure the smooth flow of (WordPress, MEAN / MERNSTACK) projects.

● Being the One Point POC for clients & handling their issues.

● Delegating the projects to the Team.

● Should have exposure to handling Website clients.

● Following up to ensure projects run smoothly within the given timeline.

● We are looking for someone who has handled projects from scratch.

● Handled a team of about 15 (developers, UI/UX, content writer).

● Should have experience of client interaction daily.

● Set project milestones and monitor progress to ensure timely delivery.

● Handle and resolve technical queries from clients regarding project aspects.

● Ensure client satisfaction through effective resolution of issues and proactive communication.

● Cater predominantly to the domestic market, understanding specific needs and requirements.

● Document the scope of work clearly and comprehensively to guide the development process.

● Ensure all documentation is up-to-date and accessible to relevant stakeholders

We are looking for a skilled and motivated MERN Stack Developer to join our development team. The ideal candidate will have hands-on experience in building scalable web applications using MongoDB, Express.js, React.js, and Node.js, and a passion for writing clean, efficient, and maintainable code.

Key Responsibilities

• Design, develop, and maintain full-stack web applications using the MERN stack
• Build responsive and reusable UI components using React.js
• Develop RESTful APIs and backend services using Node.js and Express.js
• Work with MongoDB for data modeling, queries and performance optimization
• Collaborate with UI/UX designers, product managers, and other developers
• Write clean, well-documented and testable code
• Debug, troubleshoot and optimize application performance
• Participate in code reviews and follow best development practices
• Stay updated with emerging technologies and industry trends

Required Skills & Qualifications

• 1–5 years of experience in MERN stack development
• Strong proficiency in JavaScript.
• Hands-on experience with React.js, including hooks and component lifecycle
• Experience with Node.js and Express.js
• Good understanding of MongoDB and NoSQL databases
• Experience in building and consuming REST APIs
• Proficient in HTML5, CSS3, and building responsive, cross-browser user interfaces.
• Experience with Git/GitHub or other version control systems in a collaborative development environment.
• Solid understanding of authentication, authorization, and security best practices

Mandatory (Experience 1): Must have 6+ years of relevant experience in customer-facing Customer Success / Account Management / Implementation roles.

Mandatory (Experience 2): Must have 3+ years of hands-on experience supporting enterprise customers in North America and/or Europe

Mandatory (Experience 3): Must have owned end-to-end enterprise customer implementations, including discovery, onboarding, integrations, go-live, and stabilization.

Mandatory (Experience 4): Must have experience working with CXO / VP / Director-level stakeholders as primary points of contact (POCs) for enterprise accounts.

Mandatory (Experience 5): Must have managed enterprise accounts with ACV / ARR of at least USD 40K+, and owned commercial outcomes such as renewals, expansions, upsells, and retention (NRR).

Mandatory (Experience 6): Must have worked in B2B SaaS companies with complex technical products

Mandatory (Experience 7): Must have a conceptual understanding of SaaS architecture and APIs, with the ability to troubleshoot workflows and coordinate closely with engineering and product teams (hands-on coding not required).

Mandatory (Compensation): Candidate's Current CTC should not be less than 27 LPA.

JOB TITLE: Customer Support/Virtual Assistant

EXPERIENCE:2 – 4 yrs

LOCATION: Coimbatore

SHIFT:Night Shift

JOB DESCRIPTION:

·        A Virtual Assistant is responsible for providing administrative support to clients remotely.

·        Duties typically include managing schedules, handling emails, data entry, and conducting research.

·        Strong communication, organizational, and multitasking skills are essential.

·        Proficiency in office software and the ability to work independently are also important.

·        Experience as a Virtual Assistant in financial services would be an added advantage.

SKILLS:

·        Interpersonal Skill

·        Strong English Communication

·        Willing to work in Night Shift (US Time Zone)

·        Proven Experience in Virtual Assistant in Financial Services

 COMPANY DESCRIPTION:

Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.

Regards,

HR Team

Overseeing all technology operations including Software, Networking,

Hardware and Security along with evaluating them according to

established goals.

• Devising and establishing IT policies and systems to support the

implementation of strategies set by upper management with plans for

redundancy, zero to no downtime and constantly improving business operations

and processes

• Analyzing the business requirements of all departments to determine their

technology needs.

• IT Head manage and supervise an organization's technical operations which

includes overseeing IT department employees and ensuring all technology.

systems and applications support the organization's goals and objectives.

• IT Head should have in-depth knowledge of new software development, able

to prepare Wire frame design & Architecture, able to design and describe

SOW for all new IT software development.

• Overseeing all IT operations infrastructure.

• Developing, implementing, and evaluating IT projects in line with

organizational objectives.

• Liaising with other departments to determine and address their IT needs and

requirements.

• Managing and supervising employees in the IT department.

• Ensuring the maintenance of current projects and technology systems.

• Identifying vulnerabilities, the need for upgrades, and opportunities for

improvement.

• Proposing strategic solutions and recommending new systems and software.

• Preparing financial budgets and performance reports.

• Building and maintaining relationships with external advisors and vendors.

• Ensuring reported issues are resolved in a timely manner.

IT AVP Requirements:

• A bachelor's degree in computer science or a related field.

• A master's degree in computer science is preferred.

• Proof of continued education, such as software certifications, is desirable.

• Experience with ERP, CRM, Business Intelligence, Warehouse Management

(WMS)/Supply Chain Management (SCM), Cloud Storage (Azure/AWS), DAM, MS

365, Marketing Automation and other business applications

• Knowledgeable in successful API integration of CTI and other communication

technologies like whatsapp with business applications

• Identifying vendors, developing SOW and wireframes, successfully managing projects

to completion for Websites (js/node/react/shopify/wordpress etc) and application

development

• Use of low code/no node application development in MS platforms would be

desirable

• At least 3 to 5 years of experience.

• Excellent written and spoken communication and interpersonal skills.

• Strong leadership and project management skills.

• Solid analytical and problem-solving skills.