Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent

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COMPANY DESCRIPTION
KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.
Qualifications
Strong knowledge in Computer Science and Engineering subjects
Experience in teaching at the undergraduate and graduate levels
Research skills and the ability to guide student projects
Excellent written and verbal communication skills
Proficiency in curriculum development and academic assessment
Master's degree in Computer Science, Engineering, or a related field
Experience in the use of digital tools and teaching technologies is an advantage
Commitment to continuous improvement and professional development
Job description
- Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
- Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
- Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
- Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
- Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
- Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
- Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
- Provide expertise on commercially structuring deals to differentiate from the competition
- Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
- Work alongside Global Sales Leads, generating future pipeline
- Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
- Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
- Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
- Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
- Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
- Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
- Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level
Cloud Skills
- Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
- AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud


Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.
Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
1.Job ID-EMDF0120PS
- Primary skill:
- C#, JavaScript, CSS, JQuery /Angular 2 +(Angular version 2 or higher), Typescript
- Microsoft .Net (ASP.NET & ASP .NET CORE)
- MVC and WebAPI
- MS SQL
- Secondary skill:
Strong background in Microsoft Technologies and SDLC concepts. Should have experience in below technologies
MS SQL Server management Studio (SSMS) to develop database objects such as Stored Procedures, Functions, views, triggers, constraints etc. and look for performance tuning and Exception handling for these components
(Good to have)
Good to have: Understanding of MS Excel VBA /MS-access/ macro codes
4.Years of Experience: 5-8 Years
- Location:(Remote)
- Position-1
- Budget- Max 25 LPA
- NP- Immediate
10+ years of experience in SQL Server Administration
Should be hands on
Able to handle customer communication and expectation management
Proactively plan and implement the project/support activities
Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills


POSITION - MERN Full stack Developer" & MERN FULL STACK TECHNICAL LEAD
EXP: 4-10YRS
Location: Noida, WORK FROM OFFICE
NP: IMMEDIATE JOINED/15 DAYS
- In-depth knowledge of NodeJS, ExpressJS
- REST API Services Development with Node.js
- Front-end Application design and Development with React,
- HTML / CSS/JavaScript
- Database Knowledge with MongoDB
- Design and Development of Dynamic web apps

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Creating test plans, write test cases, and other QA documents based on platform software requirements and specifications
- Performing hands-on testing of platform/ embedded software
- Automating test cases and processes using Python
- Filing and tracking bugs from opening to closure after verification
- Reporting defects and following-through as necessary to complete the testing cycle
- Providing timely status updates and assisting the team in making decisions about release-readiness
- Testing of Alexa audio products and Wifi, Bluetooth products
- Testing of TWS and Wearable(Fitness band, Watch)
What you need to have:
- BE / BTech; Specialisation in Electronics engineering or Computer Engineering
- Experience of 1 to 3 years in Quality Testing of embedded software
- Knowledge of Python, Test automation and bug tracking
- Excellent understanding of Alexa, Wifi, Bluetooth and wearables testing


needs. You are expected to be Subject Matter Experts on iOS application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they learn and
grow, take ownership and responsibility not only for your deliverables, but for the entire application and its use, and
to find a balance between achieving software excellence and delivering working code.
How you will help:
• Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
• You will help guide multiple Agile teams with open communication channels, regular releases, and a focus on
continuous improvement.
• Guide and mentor a team of IOS developers and work closely with Quality Engineers
• Establish best practices and processes that ensure quality within the team
• Champion our best practices and mentor team on use and results of these best practices
• Responsibility for product both pre and post launch to ensure application is meeting customer needs and
achieving continued revenue goals
• Architect, Lead, implement and review new features for android phones and tablets.
• Interactive communication of designs and other development topics to Leadership, Product Owners, Scrum
Master and other Agile Team members.
• Lead code reviews to ensure code quality and shared knowledge.
• Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
• Take ownership and sense of responsibility of all deliverables.
• Adhere to Agile scaled methodologies.
• Develop and architect iOS applications across multiple releases (Objective-C, Swift).
• Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality Engineers) as
well as across organization to balance creative objectives with business needs and technical requirements.
Who we have in mind:
• 10+ years of experience in developing native iOS application(s). Objective C, Swift is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Extensive knowledge of CoreData framework, esp. in multi-threading environments
• Good knowledge on other iOS frameworks, especially for handling Contacts and Media
• Good knowledge with web service architecture, protocols, security and data formats (Ex. REST, OAuth, JSON,
etc.) and implementation patterns on iOS platform including both Apple and 3rd party tools/frameworks
• Deep understanding of ARC memory management practices, especially when using blocks
• Experience Architect/creating/maintaining unit tests including mock objects and unit tests for asynchronous
code (test expectations)
• Expert in iOS UI guidelines.
• Expert in XCode profiling tools
• Experience working with SCRUM and/or Agile development environments
• Experience working in cross-functional teams
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow documents
etc
• Strong written and oral communication skills, ability to multi-task, establish priorities and meet tight
deadlines
• Test Driven development
• Excellent conceptual, analytical and problem-solving abilities
• Additional plus: C++ intermediate to advanced experience
• Experience working with other technologies such as React in use for progressive web apps


Design and Build iOS product and Platform
- IOS coding using Objective C and Swift Ensuring quality deliverables, fixing application defects, maintaining code and implementing application updates.
- Designing coding, Documenting design, Defect free deliverables.
- Ensure the performance, quality, and responsiveness of application.
2) We are also looking at someone who has had experience scaling startups at seed/series-A stage to Series C/D and understand how a startup org scales up and the challenges/hustle associated with the same.
3) Tech hiring experience is a definite +++ and we would want this person to stand out in terms of the diversity of roles they've hired for in the past and the companies they have worked for.

-
5+yrs with WINDOWS DRIVER DEVELOPMENT in is MUST
-
Hands on EXP in C++ Programming is MUST
-
Understanding of FIRMWARE and HARDWARE DESIGN principles.
-
EXP in LAPTOP and DESKTOP domain
-
Hands on EXP in JENKIN and GITHUB
-
EXP or understanding of FIRMWARE DESIGN TOOLS and LANGUAGES.

