Senior Sales Executive

We are seeking a Social Media Manager to develop and execute social media strategies, create engaging content, and manage community interaction across multiple platforms. The role includes analyzing performance metrics and driving brand growth through effective campaigns. Strong communication, creativity, and experience with social media tools are essential

Job Responsibilities:

• Social Media Strategy: Develop and implement effective social media strategies to increase brand awareness, engagement, and customer loyalty.
• Content Creation: Create engaging content for social media platforms (e.g., posts, images, videos, stories, etc.) in line with brand guidelines.
• Platform Management: Manage and update social media accounts (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.), ensuring consistency in brand voice and tone.
• Community Engagement: Respond to comments, messages, and interactions from followers to build a loyal community and foster positive relationships.
• Analytics & Reporting: Monitor, analyze, and report on social media performance metrics (e.g., reach, engagement, conversions) using tools like Google Analytics, Hootsuite, or Sprout Social.
• Trend Monitoring: Stay updated on industry trends, platform changes, and emerging social media tools to ensure the brand remains relevant.
• Collaboration: Work closely with marketing, design, and content teams to align social media initiatives with broader business objectives and campaigns.
• Brand Advocacy: Promote and maintain the brand's online presence, ensuring content resonates with the target audience and supports the overall brand strategy.
• Crisis Management: Handle negative feedback or social media crises swiftly and professionally.

Requirements:

• Education: Bachelor's degree in Marketing, Communications, Journalism, or a related field.
• Experience: Proven experience (1-3 years) in managing social media accounts and executing successful campaigns for brands or companies.
• Skills: 
• Excellent writing, editing, and communication skills.
• Proficiency in social media management tools (e.g., Hootsuite, Buffer, Sprout Social).
• Basic understanding of SEO and online marketing.
• Creativity: Strong visual and creative skills to produce engaging content that aligns with the brand.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing social media trends and platform updates.

1. GCP - GCS, PubSub, Dataflow or DataProc, Bigquery, BQ optimization, Airflow/Composer, Python(preferred)/Java

2. ETL on GCP Cloud - Build pipelines (Python/Java) + Scripting, Best Practices, Challenges

3. Knowledge of Batch and Streaming data ingestion, build End to Data pipelines on GCP

4. Knowledge of Databases (SQL, NoSQL), On-Premise and On-Cloud, SQL vs No SQL, Types of No-SQL DB (At Least 2 databases)

5. Data Warehouse concepts - Beginner to Intermediate level

6.Data Modeling, GCP Databases, DB Schema(or similar)

7.Hands-on data modelling for OLTP and OLAP systems

8.In-depth knowledge of Conceptual, Logical and Physical data modelling

9.Strong understanding of Indexing, partitioning, data sharding, with practical experience of having done the same

10.Strong understanding of variables impacting database performance for near-real-time reporting and application interaction.

11.Should have working experience on at least one data modelling tool,

preferably DBSchema, Erwin

12Good understanding of GCP databases like AlloyDB, CloudSQL, and

BigQuery.

13.People with functional knowledge of the mutual fund industry will be a plus Should be willing to work from Chennai, office presence is mandatory

Role & Responsibilities:

● Work with business users and other stakeholders to understand business processes.

● Ability to design and implement Dimensional and Fact tables

● Identify and implement data transformation/cleansing requirements

● Develop a highly scalable, reliable, and high-performance data processing pipeline to extract, transform and load data from various systems to the Enterprise Data Warehouse

● Develop conceptual, logical, and physical data models with associated metadata including data lineage and technical data definitions

● Design, develop and maintain ETL workflows and mappings using the appropriate data load technique

● Provide research, high-level design, and estimates for data transformation and data integration from source applications to end-user BI solutions.

● Provide production support of ETL processes to ensure timely completion and availability of data in the data warehouse for reporting use.

● Analyze and resolve problems and provide technical assistance as necessary. Partner with the BI team to evaluate, design, develop BI reports and dashboards according to functional specifications while maintaining data integrity and data quality.

● Work collaboratively with key stakeholders to translate business information needs into well-defined data requirements to implement the BI solutions.

● Leverage transactional information, data from ERP, CRM, HRIS applications to model, extract and transform into reporting & analytics.

● Define and document the use of BI through user experience/use cases, prototypes, test, and deploy BI solutions.

● Develop and support data governance processes, analyze data to identify and articulate trends, patterns, outliers, quality issues, and continuously validate reports, dashboards and suggest improvements.

● Train business end-users, IT analysts, and developers.

• Contacting clients in regarding their Online appearance and business boosting.

• Good Command over English.

• Develop and Maintain proper interaction and reputation with the clients

• Understand the business needs of the Clients

• Convince the clients and make them to invest on new Projects with the organization

• Outbound Voice process

• B2B Sales Process

• Experience- 0 to 3 years required in web selling or in outbound sales process.

• Salary hike on last drawn salary

• Shift: Night: 8pm to 5am Morning: 7am to 4pm

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

• Design, implement, and maintain API-based applications and REST services.
• Proficiency with Node JS.
• Must have experience in cloud services Azure Cloud/AWS.
• Familiarity with database technology such as MySQL, PostgreSQL, and MongoDB.
• Develop high-quality, efficient, and scalable code.
• Understanding of Agile methodologies and SCRUM framework Strong debugging, analytical and problem-solving skills.
• Provide technical support during implementation efforts, working with technical team members and with business users as required to provide troubleshooting and solutions to technical issues.

1. Maximising automation within the organization. 
2. Understand various functions’ systems & automation-related needs and design & implement solutions for them.
3. Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
4. Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions. 
5. Add value to the growth of the organization's top line & bottom line.

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.

Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
• Understand the healthcare market, customers and build business cases for new product opportunities.
• Listen to the users on a regular basis and figure out the opportunities to solve their problems.
• Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
• Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
• Use data, creativity, and experimentation to constantly improve the product experience
• Plan product reviews with engineering teams and reviews with leadership. 
• Work on product roadmap, backlog, and deliverables. 
• Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.  
• Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.  
• Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.

Requirements

• 5+ years in software product management with a consistent record of timely and quality delivery of software products
• Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
• High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
• Ability to juggle several initiatives and shift priorities as needed
• Exceptional communication skills (verbal and written communication) with a knack for storytelling
• Data Driven with proficiency on data querying and analysis.
• Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
• Have prior experience in the development team and understand how modern development frameworks function.
• Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
• Have Good understanding of funnels, agile & sprints, and wireframes.
• Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
• Understand how the application functions and the technicalities around it.
• Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
• Love analytics and very frequent experimentation