
Customer Retention Manager
Job Title: Customer Retention Manager
Company: ICICI Lombard
Location: Navi Mumbai
Industry: Insurance
Experience: 0–2 Years
Job Type: Full-Time
About ICICI Lombard:
ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.
Role Overview:
We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.
Key Responsibilities:
- Engage with existing customers via phone calls to discuss policy renewals.
- Explain product features and benefits to ensure continued customer interest.
- Handle customer queries and resolve concerns in a timely and professional manner.
- Maintain detailed records of customer interactions and follow-ups using CRM software.
- Identify opportunities to upsell or cross-sell insurance products.
- Achieve monthly targets for renewals and retention KPIs.
- Work collaboratively with the sales and support teams to provide seamless service.
Required Skills and Qualifications:
- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred).
- Strong communication and interpersonal skills.
- Ability to convince and build rapport with customers over the phone.
- Self-motivated and target-driven mindset.
- Basic computer proficiency and familiarity with CRM systems.
Preferred Skills:
- Knowledge of general insurance products.
- Prior experience in customer retention or tele-sales roles.
- Fluency in English, Hindi, and/or regional languages.
Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705
Shift Timing: 10AM-7pm
"FRESHER AND EXPERIENCED SALARY DIFFERS"

About ICICI Lombard General Insurance Company Limited
About
Similar jobs

We are looking for a talented Frontend UI/UX Developer with expertise in Vue.js and Tailwind CSS to join our team. The ideal candidate will have a strong background in building modern, responsive, and user-friendly web applications while ensuring a seamless user experience.
Key Responsibilities:
- Develop and maintain frontend applications using Vue.js (Vue 2 & Vue 3), Vuex/Pinia, and modern JavaScript (ES6+).
- Implement responsive UI components using Tailwind CSS and best UI/UX practices.
● You need to be excited about the problem that we are trying to solve
● 2+ years of experience as an automation test engineer
● Experience in testing Android/iOS apps and performing UI
automation through Firebase Test Labs and Appium.
● Experience in manual and automation backend API testing through
Postman and Rest Assured
● Experience in any object oriented programming language.
● Ability to give clarity and communicate well with the team.
● Ability to use profiling tools well, getting to root causes of bugs fast
● Ability to pick and work on adjacent technologies if and when
required
● Experience in designing and managing test suites for
aforementioned use cases
● Understanding tech, business, compliance and security
requirements, being able to break down the test cases and
identification of key tests for each.
● Should be assertive about the quality of the product as a
non-negotiable.
● You need to be comfortable working in a remote environment (Good
internet connection and availability on phone is required)
Benefits
1. Work timings - You are the master of your time. However, with great
freedom comes great responsibility. If you have committed something to the
team, we expect that you will give it your best to make sure that commitment
is done and is done on time.
2. Leave policy - Take a leave whenever for whatever reason you want. You
don't need to explain yourself to us.
3. Health insurance for you and your family
Sizzle is an exciting new startup that’s changing the world of gaming. At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams.
For this role, we're looking for someone that is a gaming streamer (mobile & PC), plays a variety of games, and can test out Sizzle’s various new features. Specifically, you will test each feature by streaming various games and making suggestions for improving the process. You will also test the quality of highlights produced and make suggestions for improvement. You will work closely with the AI engineering, front end, product management, and data annotation teams.
You will:
- Stream various games as requested
- Test out each feature and provide feedback on user interface and quality of output
- Watch highlights generated and make suggestions on improvement
- Suggest new features
- Work closely with the engineering, product management and annotation teams to get the features implemented
You should have the following qualities:
- Be a passionate gamer
- Must be a regular streamer on Twitch and/or YouTube
- Play a variety of popular PC and mobile games (e.g. Call of Duty: Warzone, Fortnite, Free Fire, etc).
- Willingness to work hard and hit deadlines
- Work well with people
- Interested in learning about AI and computer vision
- Willingness to learn rapidly on the job
Skills:
Gaming, streaming, AI, computer vision, quality assurance, testing
Work Experience: 0 years to 3 years
About Us:
Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Telecaller and Counselor to join our team and contribute to our mission of nurturing future leaders.
Job Description:
- As a Telecaller and Counselor at Bansal Classes, you will play a pivotal role in guiding and assisting aspiring students and parents in their educational journey. Your responsibilities include:
- Conducting outbound calls to potential students and their parents.
- Providing information about our courses, teaching methodologies, and the institute's reputation.
- Addressing inquiries and concerns in a professional and empathetic manner.
- Assisting students and parents in selecting the most suitable courses and programs.
- Maintaining a database of inquiries and follow-ups.
- Coordinating with our academic team to ensure accurate and up-to-date information is provided.
Requirements:
- Minimum of 3 years of experience in telecalling and counseling, preferably in the education sector.
- Excellent verbal and written communication skills.
- Empathy and the ability to connect with students and parents.
- Understanding of the IIT, JEE, and NEET coaching industry is a plus.
- Strong organizational skills and attention to detail.
- A passion for education and a commitment to the success of our students.
- The ability to handle both telecalling and counseling responsibilities effectively.
- Contribute to architectural and design discussions.
- Design, Develop & Unit test features in the product.
- Ensure smooth and timely communication with both the internal and external stakeholders.
- Participate in estimations and ensure timely delivery of the features.
- Conduct peer reviews and ensure the quality of committed code.
Essential Experience And Skill-Set You Should Have
- Should have at least 2-4 years of experience in software development.
- Should have at least 2 years of hands-on experience in Java as a programming language.
- Should be well versed with Java 8 or above.
- Strong foundation in computer science, with strong competencies in Data Structures, algorithms, and their space-time complexities.
- Expertise in developing and consuming RESTful, micro-services using Spring Framework.
- Expertise with Spring data persistence frameworks such as JPA, -Repositories, Entities, Entity Manager etc.
- Exposure to Spring Cloud Frameworks such as Discovery, Config, Spring Cloud Gateway, Ribbon.
- Good to have knowledge on other Spring Frameworks such as Spring Security, Spring AOP.
- Must be proficient with the Linux commands.
- Strong debugging and troubleshooting expertise
- Good working knowledge of Relational and Non-Relational Databases.
- Sound understanding of Agile Software Development Processes like Scrum & Kanban.
- Deep practical knowledge of Domain Driven Design approach to software design.
- Experience writing and maintaining Unit and Integration tests.
Additional Desirable Qualifications
- Good to have knowledge on Java reactive framework.
- Understanding of CI/CD (Jenkins, Maven, Docker, Kubernetes).
- Knowledge on message queueing frameworks like RabbitMQ / ActiveMQ/ Kafka will be add-on.
- Identity & Security Domain Knowledge covering OAuth2, OpenId - Connect, Digital Signatures & Certificates.
- Domain knowledge of Ed-tech industry will be a plus
Required Soft Skills
- A self-starter attitude, the ability to work independently and in a group, demonstrated initiative, and good writing/briefing skills are great to have.
- Should be good at analytical thinking and breaking down large problems into solvable chunks.
- Demonstrated the ability to think creatively and come up with ideas/thoughts with significant business/ organizational impact.
- Ability to quickly adapt to changing technological trends.

● Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
Requirements:
● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
● Strong logical and analytical skills
● Should be adaptable and fast learner
● Experience in computer science, data structures, algorithms and software design.
● Experience in Software Development and coding in any general purpose
programming language.
● Should have an interest in android development
Location: Noida

We are seeking API Test Engineer who has at least 6 years of experience in Software Quality Assurance. In this role you will participate with the processes, tools, techniques and practices for assuring adherence to quality standards for laboratory medical device new product development. Candidates must have database and coding skills.
Responsibilities
- Writes and automates software testing through API / Integration Tests
- Ensures deliverables meet audit criteria. Interfaces with Scum Team to ensure that systems are developed meeting the business need and specifications through API / Integration tests.
- Develops, publishes, and implements test scripts to ensure quality applications
- Work with multi-discipline teams on new production introduction project while adhering to software development and source control processes
Qualifications
- Bachelor’s degree in Software Engineering, Computer Science or related field with no less than 6+ years of experience
- Experience with any automated API / Integration test technologies such as FitNess / REST API / Cucumber / Other
- Candidates must be able to do API and database testing
- Communicates and endorses strict adherence to methodologies, processes, and standards
- Performs risk-based testing
- Maintains defect documentation and logs
- Experience in Agile development processes and philosophies
- History of timely delivery while ensuring a quality focus
- Ability to work well with people and be both highly motivated and motivating
- Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life
- Ability to work independently and proactively with minimal direction
Nice to Have
- Understanding of software development processes for a regulated environment (ISO9000/FDA) is a plus



