
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title: Quality Analyst
Work Location: Gurugram (Onsite)
Education:
- Minimum qualification: Graduate
Experience:
- 2 to 8 years of total work experience
- Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory
Key Responsibilities
- Evaluate live and recorded calls to ensure service quality standards
- Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
- Provide structured and actionable feedback to agents
- Conduct regular call calibration sessions
- Maintain daily/weekly audit count logs
- Ensure adherence to quality frameworks and feedback mechanisms
- Perform DIP checks and maintain accuracy of quality reports
- Prepare quality analysis reports using basic Excel
Required Skills
- Excellent verbal communication in both Hindi and English
- Strong attention to detail and process orientation
- Working knowledge of Basic Excel
- Experience in call audits, feedback processes, and DIP checks

About Growing Stars Consulting Private Limited
About
Company social profiles
Similar jobs
Key Responsibilities
- Assist in the installation, configuration, and maintenance of network hardware and software.
- Support and troubleshoot LAN/WAN networks, routers, switches, and firewalls.
- Monitor network performance and ensure system availability and reliability.
- Collaborate with senior engineers to implement network solutions and upgrades.
- Maintain documentation of network configurations, diagrams, and procedures.
- Provide first-level support for network-related incidents and service requests.
- Assist in performing network security assessments and implementing best practices.
- Participate in network capacity planning and performance tuning.
- Support network-related aspects of IT projects and deployments.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Certification: Valid CCNA (Cisco Certified Network Associate) is mandatory.
- Experience: 2-4 years of experience in network administration or support roles.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, routing and switching.
- Familiarity with Cisco IOS and command-line interface (CLI).
- Basic understanding of network security concepts and firewalls.
- Excellent troubleshooting and analytical skills.
Good Communication skills
Logistics & supply chain undersating
invintory management, Data management, MS Excel.
We are looking for a results-driven Lead Generation Specialist with 2–3 years of experience in online lead generation and digital outreach. The ideal candidate should have hands-on experience with lead generation tools, cold emailing, and digital marketing fundamentals, and be comfortable working closely with the sales team to drive conversions.
Key Responsibilities
- Identify and generate qualified B2B/B2C leads through online research and digital platforms
- Use lead generation tools such as Lusha, Apollo, ZoomInfo, LinkedIn Sales Navigator, etc.
- Execute cold email campaigns and digital outreach strategies
- Build and maintain a strong prospect database with accurate information
- Coordinate with the Sales team to ensure lead quality and improve conversion rates
- Track, analyze, and report lead generation performance metrics
- Continuously optimize lead generation processes based on feedback and results
Requirements
• Extensive and expert programming experience in at least one general programming language (e. g.
Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
• Experience with multi-threading and concurrency programming.
• Extensive experience in object oriented design skills, knowledge of design patterns, and a huge passion
and ability to design intuitive modules and class-level interfaces.
• Excellent coding skills - should be able to convert design into code fluently.
• Knowledge of Test Driven Development.
• Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
• Strong desire to solve complex and interesting real world problems.
• Experience with full life cycle development in any programming language on a Linux platform.
• Go-getter attitude that reflects in energy and intent behind assigned tasks.
• Worked in a startup-like environment with high levels of ownership and commitment.
• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).
• Experience in building highly scalable business applications, which involve implementing large complex
business flows and dealing with huge amounts of data.
• 3+ years of experience in the art of writing code and solving problems on a large scale.
• Open communicator who shares thoughts and opinions frequently, listens intently, and takes
constructive feedback.
Job Requirements :
- Should have experience in supporting the application and infrastructure 24x7.
- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)
- Good experience on Java/j2EE application supporting and AWS infra supporting.
- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.
- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.
- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.
- Strong knowledge of Linux/Unix operating system.
- Good knowledge of scripting languages like Shell, Python.
- Good Knowledge of Databases like Mongo, Mysql, SQL Server.
- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.
- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus
- Strong verbal and written communications skills are a must
- Must have production support experience as the requirement is 24X7X365 production support.
Five or more years of experience with technical product configuration, design, and/or
integration using the following tech stack:
C#, ASP.net, MVC 4.5+, WCF, jQuery, Web API,
Hands-on experience with Entity Framework and LINQ will be added advantage.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.
As the React JS- Developer,you will be responsible for developing a flexible and well-structured front-end architecture, that is robust, scalable and aesthetically appealing for our cutting edge health-tech applications
What you will do:
- Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
- Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.
What you need to have:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Good understanding of HTML5 and CSS3
- Thorough understanding of React.js and its core principles
- Experience in building new components and features for a Progressive Web App using React JS and Node JS
- Experience with popular React.js workflows (such as Flux or Redux)
- Experience with integration of RESTful APIs
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Proficient understanding of code versioning tools, such as Git or SVN
- Excellent problem-solving skills
What you will do:
- Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
- Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
- Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
- Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
- Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
- Conducting competitive analysis to understand industry trends for how to engage and convert users
- Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
- Measuring and assessing the impact of experiments, their business impact and sharing them with leadership
Desired Candidate Profile
What you need to have:- B.E./ B.Tech and/or MBA
- 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
- People management experience
- A proactive approach to problem solving with high focus on customer empathy
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing site requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing user interface codes using JavaScript following react.js/next.js workflows.
- Troubleshooting site interface and debugging developed site codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting site changes and developing updates.
Requirements
- Bachelor’s degree in computer science, information technology, or a similar field.
- Strong knowledge in react frameworks such as Next Js etc.,.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Experience with web/graphic design applications such as Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing.
- Excellent troubleshooting skills.
- Good project management skills.
- Developer must have proven work experience on version control and source code management like GIT, Bitbucket.
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have:
-Relevant 4 year experience with Salesforce development.
-Relevant 1 year of lightening experience.
-Bachelor's or Equivalent Degree in Computers
-Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 5 - 7 years experience in Software Development
- Relevant 4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Typ : Full-time(Flexible with Remote working, if outside Bangalore)







