
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title: Quality Analyst
Work Location: Gurugram (Onsite)
Education:
- Minimum qualification: Graduate
Experience:
- 2 to 8 years of total work experience
- Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory
Key Responsibilities
- Evaluate live and recorded calls to ensure service quality standards
- Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
- Provide structured and actionable feedback to agents
- Conduct regular call calibration sessions
- Maintain daily/weekly audit count logs
- Ensure adherence to quality frameworks and feedback mechanisms
- Perform DIP checks and maintain accuracy of quality reports
- Prepare quality analysis reports using basic Excel
Required Skills
- Excellent verbal communication in both Hindi and English
- Strong attention to detail and process orientation
- Working knowledge of Basic Excel
- Experience in call audits, feedback processes, and DIP checks

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B1 – Data Scientist - Kofax Accredited Developers
Requirement – 3
Mandatory –
- Accreditation of Kofax KTA / KTM
- Experience in Kofax Total Agility Development – 2-3 years minimum
- Ability to develop and translate functional requirements to design
- Experience in requirement gathering, analysis, development, testing, documentation, version control, SDLC, Implementation and process orchestration
- Experience in Kofax Customization, writing Custom Workflow Agents, Custom Modules, Release Scripts
- Application development using Kofax and KTM modules
- Good/Advance understanding of Machine Learning /NLP/ Statistics
- Exposure to or understanding of RPA/OCR/Cognitive Capture tools like Appian/UI Path/Automation Anywhere etc
- Excellent communication skills and collaborative attitude
- Work with multiple teams and stakeholders within like Analytics, RPA, Technology and Project management teams
- Good understanding of compliance, data governance and risk control processes
Total Experience – 7-10 Years in BPO/KPO/ ITES/BFSI/Retail/Travel/Utilities/Service Industry
Good to have
- Previous experience of working on Agile & Hybrid delivery environment
- Knowledge of VB.Net, C#( C-Sharp ), SQL Server , Web services
Qualification -
- Masters in Statistics/Mathematics/Economics/Econometrics Or BE/B-Tech, MCA or MBA
About Wokelo:
Wokelo.ai is a Gen-AI platform for investment research and insights. We are reimagining the future of work by unlocking human-like syntheses at scale. Our platform leverages proprietary technology and state-of-the-art LLM models to uncover rich insights and produce high fidelity analysis in minutes (read more about us here).
Wokelo is being leveraged by leading Private Equity, Investment Banks, Corporate Strategy,
Venture capital and Fortune 500 firms. We are headquartered in Seattle with a lean team co-located in the US and India. Our journey has attracted the backing of renowned venture funds and AI pioneers. We are looking for someone to help us scale up the business from 0 to 1.
What is in it for you:
• Opportunity to work in a disruptive first of its kind platform in the Generative AI-SAAS space
• Grow with us as we scale up, opportunity to build a category defining startup
• Work in production grade environment employing various Gen-AI models at scale
• Strong learning curve across NLP, ML models, LLM ops, DevOps, agent architectures, observability platforms
• Compensation and ESOPs commensurate for a founding member
• Remote/flexible work environment with travel relocation options to US/MENA/EMEA regions
Qualifications:
• 2+ years of experience in software development. Demonstrated ability to design customer-
focused, architecturally robust solutions that provide best-in-class software experiences for
our users
• In-depth programming knowledge of Python and Django (proficiency is must have)
• Prior experience in developing a SaaS platform (a strong plus)
• Prior experience in NLP engineering and building ML models (preferred)
• Prior experience in working with SQL/NoSQL databases is preferred
• Tech architecture/DevOps background is preferred, not mandatory
• Basic understanding of LLMs, RLHF, transformers, embeddings
• Strong understanding of Test Automation and integration of Testing with the development
process
• Champion of an engineering culture that emphasizes QA, Agile, DevOps, and CI/CD
• A pragmatic problem-solver who can identify the essence of a problem and deliver simple,
elegant solutions to that problem.
• Hustle attitude to be able to deliver and work on several products/features at the same time.
• Proficiency with distributed systems built on cloud infrastructure (Azure, AWS)
• Micro-services and serverless architecture. Understanding of Docker, Kubernetes
As a Network Engineer at Propel, you will play a vital role in designing, implementing, and maintaining our network infrastructure to ensure optimal performance, security, and scalability. You will work closely with cross-functional teams to develop and support network solutions that align with business objectives and industry best practices.
Responsibilities
• Design, implement, and maintain network infrastructure, including LAN, WAN, and wireless networks, Site to Site and Client to Site VPN to support business operations and growth.
• Develop and implement network security strategies, including firewall policies, intrusion detection and Prevention (IDS/IPS), access control and CCTV systems, to safeguard company data and resources.
• Configure, troubleshoot, and optimize network devices such as routers, switches, firewalls, High availability, L3/L2/PoE Switches and load balancers, QoS.
• Configure VLan and segregate access between different teams
• Perform hardware troubleshoot such as port failure, system crash, hardware failure etc.,
• Design and implement patch panels and cabling
• Monitor network performance and ensure system availability and reliability. Identify areas for improvement, implementing network optimization and redundancy solutions as needed.
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Collaborate with other IT teams to evaluate and recommend networking solutions for application and infrastructure projects.
• Implement security tools, policies, and procedures in conjunction with the company’s security team
• Perform network maintenance and system upgrades including service packs, patches, hot fixes, firmware and security configurations
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Monitor network performance on the availability, utilization, throughput, jitter and latency and test for weaknesses.
• Perform Vulnerability assessment Pen testing at network level and mitigate issues
• Create and maintain network documentation, diagrams, and configurations.
• Knowledge of common security vulnerabilities and OWASP vulnerabilities
• Provide support for critical network incidents on shift basis to support 24x7 model on need basis.
• Exploring automations to integrate for managing networks and provide timely network alerts
• Use ticketing system to document requests, track changes, and explain resolutions
Requirements:
• Bachelor's degree in computer science, Engineering, or a related field.
• 4+ years of experience as a Network Engineer or similar role, with a focus on implementing and managing complex network environments.
• Deep understanding of networking protocols, such as DNS, DHCP, CIDR, IPSEC TCP/IP, BGP, OSPF, and MPLS.
• Proficiency with network hardware, including routers, switches, firewalls, and load balancers from vendors like Fortinet, Cisco etc.,
• Strong knowledge of network security best practices and technologies, such as firewalls, VPNs, and intrusion detection systems.
• Experience with network monitoring and management tools
• Excellent troubleshooting and problem-solving skills and a commitment to continuous improvement.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, agile environment.
Nice-to-Have:
• Relevant networking certifications, such as CCNP, CCIE, JNCIP, or JNCIE.
• Experience with software-defined networking (SDN) and network automation technologies, such as Ansible, Python, or REST APIs.
Others:
• Common application/ web security and OWASP vulnerabilities
• Encryption algorithms to protect sensitive information
• PII, PCI, HIPPA, and GDPR compliance and how to implement
• Finding the vulnerabilities of the third-party components/ libraries
• Understanding security breaches of data-in-transit and data-at-rest and its implementation
Roles & Responsibilities: 2-3 years of Experience developing mobile apps. Have an Experience indeveloping nativeAndroid apps(depth knowledgeof Android SDK, NDK) Depth knowledgeof SQLite andRoom Excellentin JAVA, Kotlin language with agooddebugging Skills Expertin usingAndroid StudioandGit . Developing universalapplication, which can run on most available androiddevices. Must have good understanding ofObject-OrientedProgramming Good eye formobileapp designand productsense Experience in cross platformToolslike Appcelerator Internallymotivated, abletowork proficiently both independently and in a team environment. Good communication skills with both internal teammembers and external business stakeholders Strong initiativeto find ways to improve solutions,systems, and processes. Experience ofworking onAndroid Studio. Good in data structure and Algorithms. Very Sound knowledge of Android Components.
Candidate Required: • Excellentcommunication skills • ProficientinmobileappUI development and bestpractices • Ability to understand that business needsmay shift yourpriorities and adjustaccordingly • Exceptionalwritten and oral communicationskills. • Exceptional interpersonalskills, with a focus on listening and questioningskills. • Proven analytical and problem-solving abilities. • Ability to effectively prioritizeand execute tasksin ahigh-pressure environment
Responsibilities:
.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Finding and developing new markets and improving sales.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills.
.Excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
- B.Tech in Computer Science/Information Technology or related field with 5-7 years of relevant experience
- Strong hand in Data Structures and Algorithms
- Proficiency in Java language, Collection & Maps, Exceptional Handling, Object-Oriented Concepts, Design Patterns, Multithreading, and File I/O
- Expertise in Mobile App Automation with Espresso, Appium and/or XCUITest is a must
- Experience in Android Activity life cycles, Android Versions- Builds and apks, App development
- Having solid understanding of tools - jUnit, TestNG, Git Commands, Jenkins Job Setup, Gradle, Maven, and CI/CD
- Candidate with knowledge of Swift, XCUITest, XCUI Tests Scripting, Test Framework Knowledge, Scheme Creation, Cloud Device Management, XCUI Performance and Profiling, XCUI Coverage, SonarCube and Xcode is preffered
- Decent experience in Server Automations, Rest Services, and Controllers, Server Testcases, Jar/war Deployment, SpringBoot, Backend architecture, MySQL/NoSQL, mongo, Redis, Zookeeper
Great to have’s: Must have skills or competencies.
● Extensive understanding of RDBMS systems
• Prior experience developing with Flutter is preferred
• Experience developing with Dart, whether with Flutter or for the web, is required.
• Experience with third-party libraries and APIs
● Prepare Job Descriptions
● Work on all open positions
● Learn Sourcing through Naukri
● Evaluate CVs for the role
● Conduct the telephonic interviews
● Conduct Candidate Assessments
● Coordinate Hiring Process for shortlisted candidates
● Coordinate the Offer to Joining process
● Arrange Campus Placement Drives
● Understand Staffing & Placement Agencies Onboarding
- Looking for 0-30 Days and Immediate joiners
- Minimum total experience should be 7 Years
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- 2+ years' experience working with any JavaScript framework/library, preferably ReactJS or VueJS
- In-depth understanding of JavaScript, HTML5, CSS3 (pre-processors LESS/SASS) and relevant concepts.
- Proficiency with browser based debugging.
- Understanding of progressive web apps.
- Experience with a testing framework (Jest/Mocha).
- Experience using Git











