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Quality Analyst

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
2 - 7 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Quality audit
Audit management
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)


Job Title: Quality Analyst

Work Location: Gurugram (Onsite)


Education:

  • Minimum qualification: Graduate


Experience:

  • 2 to 8 years of total work experience
  • Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory


Key Responsibilities

  • Evaluate live and recorded calls to ensure service quality standards
  • Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
  • Provide structured and actionable feedback to agents
  • Conduct regular call calibration sessions
  • Maintain daily/weekly audit count logs
  • Ensure adherence to quality frameworks and feedback mechanisms
  • Perform DIP checks and maintain accuracy of quality reports
  • Prepare quality analysis reports using basic Excel


Required Skills

  • Excellent verbal communication in both Hindi and English
  • Strong attention to detail and process orientation
  • Working knowledge of Basic Excel
  • Experience in call audits, feedback processes, and DIP checks
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

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Company social profiles

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Desired Candidate Profile:

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Technical Competency

Ideal Hiring Competencies

Excel Skills

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Analytical Skills

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•Identifies connections between situations that are not obviously related.

Six Sigma BB

BB Certified

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Ability to explain the concepts of various trainings like Lean, 6 sigma, etc

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Ideal Hiring Competencies

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Influence

Adapts rationale to influence others

Client Focus

Identifying and responding to current and future client needs; providing service excellence to internal and external clients

Continuous Learning

Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance

Conflict Management

Preventing, managing and/or resolving conflicts

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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