Quality Analyst

at Growing Stars Consulting Private Limited

Quality Analyst

Growing Stars Consulting Private Limited

Company

Home

Quality Analyst

at Growing Stars Consulting Private Limited

Posted by MOHAMMAD FAIZ

2 - 7 yrs

₹3L - ₹5L / yr

Delhi, Gurugram, Noida, Ghaziabad, Faridabad

Skills

Quality audit

Audit management

Customer Service

Customer Relationship Management (CRM)

Customer Support

Customer Success

Customer Retention

Business Process Outsourcing (BPO)

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

Minimum qualification: Graduate

Experience:

2 to 8 years of total work experience
Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

Evaluate live and recorded calls to ensure service quality standards
Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
Provide structured and actionable feedback to agents
Conduct regular call calibration sessions
Maintain daily/weekly audit count logs
Ensure adherence to quality frameworks and feedback mechanisms
Perform DIP checks and maintain accuracy of quality reports
Prepare quality analysis reports using basic Excel

Required Skills

Excellent verbal communication in both Hindi and English
Strong attention to detail and process orientation
Working knowledge of Basic Excel
Experience in call audits, feedback processes, and DIP checks

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

Minimum qualification: Graduate

Experience:

2 to 8 years of total work experience
Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

Evaluate live and recorded calls to ensure service quality standards
Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
Provide structured and actionable feedback to agents
Conduct regular call calibration sessions
Maintain daily/weekly audit count logs
Ensure adherence to quality frameworks and feedback mechanisms
Perform DIP checks and maintain accuracy of quality reports
Prepare quality analysis reports using basic Excel

Required Skills

Excellent verbal communication in both Hindi and English
Strong attention to detail and process orientation
Working knowledge of Basic Excel
Experience in call audits, feedback processes, and DIP checks

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About Growing Stars Consulting Private Limited

Founded :

2023

Type :

Products & Services

Size :

20-100

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

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CONTUS 11 - https://www.youtube.com/watch?v=sOC62PTw2MU">https://www.youtube.com/watch?v=sOC62PTw2MU

CONTUS Awards 2018 - https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s">https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s

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Five days of work in a week with flexible work timings.
A great opportunity to handle Enterprise Accounts across the globe and to manage projects in Internet of Things(IoT), Block-Chain, Full Stack development, Enterprise Mobility, DevOps, Agile and a lot more to keep yourself updated on current trends
Enterprise accounts includes leading Automobile, Network Security, Truck, Construction, Embedded Electronics oriented clients all over the world which seeks our help in Digital Transformation

CONTUS 11 - https://www.youtube.com/watch?v=sOC62PTw2MU">https://www.youtube.com/watch?v=sOC62PTw2MU

CONTUS Awards 2018 - https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s">https://www.youtube.com/watch?v=EX8NEQFQ60s&;t=50s

Designation : Application Developer / Sr.Application Developer / Tech Lead - Android

Mode of Employment : Permanent

Salary : Industry Standards + Benefits (Medi-Claim Insurance & Accidental Policy)

Work Location : Guindy, Chennai

Working days :Monday to Friday 9.30 AM to 6.30 PM (Flexible 8 Hours)

Venue Details:

CONTUS

Kamak Towers, 12A,(SP), 6th floor,

Thiruvika Industrial Estate, Ekkatuthangal, Guindy, Chennai - 32.

Land Mark: Behind Olympia tech Park.(3rd right)

Note:

*** Candidates attended in 3 Months of duration are not eligible to apply again ***

Job Summary :--

Responsibilities:-

*Develop and create applications for client projects and in-house requirements.

*Make use of Android frameworks to create UI faster, take control/understand client projects from start to end.

*Deliver the projects successfully in-time with quality.

*Stay updated on the latest industry trends, development practices and evolving mobile technologies.

What we look for :-

Handful experience in tools like Android Studio, Eclipse and analytical tools like Find Bugs and PMD.

Basic knowledge about Hybrid Application and ideas on publishing applications in Android Market.

Knowledge of PHP-driven CMSes & versioning tools like SVN will be added an advantage.

Should be able to do Client Interaction

Expertise in design and development of applications to Android devices / platform.\

Maintain quality and ensure responsiveness of applications.

Hands on experience with Android Studio, APIs and Database usage.

Expertise in automated test tools for Android application.

Exposure to UI design principles and best practices.

Knowledge of open-source Android ecosystem and the available libraries.

Experience in NDK/C++/Java/Android framework.

Hands on experience with SCM tools and services such as Git, Gitlab, gerrit, SVN, others

Familiarity with open source tool chains.

Other GUI design tools and framework experience desirable.

The following are the criteria, that we expect experienced candidates to meet.

Strong in OOPS concepts and must know how to incorporate them in projects.
Must have through understanding of all these android components. (Activities, Fragments, Service, Intent Service, Broadcasts, AsyncTasks, SQLite, Push Notifications)
Must have strong understanding of data structures of the Java's Collections API. (List, Map, Set, Queue)
Must be comfortable in writing multi-threaded and thread safe applications.
Must be familiar with design patterns (MVP, MVVM).
Should be comfortable using Android Profiler for tracking memory, network and cpu usage.
Should be familiar with writing applications for portrait and landscape orientations.
Added advantage if the candidate can code in kotlin.
Added advantage if the candidate has knowledge on XMPP, Socket, Webrtc, VOIP, BLE, Bluetooth Classic.

Kindly prepare on below topics well;

OOM

JVM

Multithreading, Overriding, Overloading

Abstraction, async task,

Main thread, Services

About CONTUS :-

With hundreds of digital engineers @Contus, we have enabled millions of end users to connect for elaborate used cases in more the 50 countries.

To know more about us, visit http://www.contus.com/">www.contus.com, a leading mobile application development and web development company

Dot Net Developer

at GeakMinds Technologies Pvt Ltd

3 recruiters

Posted by Nivedha Ashok

Chennai

3 - 7 yrs

₹3L - ₹9L / yr

.NET

ASP.NET

Angular (2+)

React.js

MVC Framework

+3 more

Hello Developer, Are you an energetic and passionate engineer looking to take up challenges at work and accelerate your career growth?? HERE IS AN EXCITING OPPORTUNITY FOR YOU!!!!! Join hands with GLOBAL Data Science & IT services company "GEAK MINDS", and make life even more exciting and interesting every single day... We GeakMinds are a GLOBAL Analytics, IT & Business consulting firm that provides services to businesses to help them make data-driven business decisions. Job Description 2+ years of experience as a.Net Developer Must have strong experience in ASP.NET MVC and C#. Expertise in ASP.Net MVC, ADO.Net Framework. Good Experience of Web API. Working Experience on REST and SOAP Web services. Working experience on HTML5, CSS3, Angular 4,JavaScript,ReactJS & JQuery Working experience in Unit Testing.

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