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Quality Analyst

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
2 - 7 yrs
₹3L - ₹5L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Quality audit
Audit management
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention
Business Process Outsourcing (BPO)

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)


Job Title: Quality Analyst

Work Location: Gurugram (Onsite)


Education:

  • Minimum qualification: Graduate


Experience:

  • 2 to 8 years of total work experience
  • Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory


Key Responsibilities

  • Evaluate live and recorded calls to ensure service quality standards
  • Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
  • Provide structured and actionable feedback to agents
  • Conduct regular call calibration sessions
  • Maintain daily/weekly audit count logs
  • Ensure adherence to quality frameworks and feedback mechanisms
  • Perform DIP checks and maintain accuracy of quality reports
  • Prepare quality analysis reports using basic Excel


Required Skills

  • Excellent verbal communication in both Hindi and English
  • Strong attention to detail and process orientation
  • Working knowledge of Basic Excel
  • Experience in call audits, feedback processes, and DIP checks
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

N/A

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