Quality Analyst

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

Sr. Quality Analyst

Location: Ahmedabad

Experience: 3+ Years

Employment Type: Full-Time

Industry: IT Services / Software Development

Job Description

We are looking for an experienced Sr. Quality Analyst with 3+ years of experience in software quality assurance and testing. The candidate should have hands-on experience testing web and mobile applications, particularly business applications such as CRM, ERP, HRMS, Complaint Management Systems, CMS, and E-commerce websites.

The candidate will be responsible for planning and executing testing activities, identifying defects, ensuring product quality, and coordinating with development and project teams throughout the software development lifecycle.

Key Responsibilities

• Test web and mobile applications, including CRM, ERP, HRMS, Complaint Management Systems, CMS, and E-commerce applications.
• Review requirements specifications and technical design documents and provide timely, meaningful feedback.
• Analyze functional requirements and translate them into effective test scenarios and test cases.
• Create detailed, comprehensive, and well-structured test plans, test scenarios, and test cases.
• Estimate, prioritize, plan, and coordinate testing activities.
• Identify, document, track, and follow up on bugs through the complete defect lifecycle.
• Perform System Testing, Functional Testing, Regression Testing, and other required testing activities.
• Perform thorough regression testing after bugs are fixed.
• Prepare and present testing status reports to the relevant stakeholders.
• Analyze test results, identify issues, and escalate critical issues to the appropriate teams.
• Participate in all phases of the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).
• Coordinate closely with developers, project managers, business analysts, and other stakeholders to ensure timely resolution of defects.
• Support the QA team in maintaining testing standards and processes.
• Handle and guide junior QA team members and coordinate day-to-day testing activities.
• Ensure deliverables meet defined quality standards before release.

Required Skills & Qualifications

• 3+ years of proven experience in Software Quality Assurance / Software Testing.
• Strong knowledge of Manual T

Position: Test Engineer

Company : Mayura Consultancy Services

Experience: 2 to 4 yrs

Location : Bangalore

Work Location: Work From Home(WFH)

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website :

https://www.mayuraconsultancy.com/careers/test-engineer-opening-mcs?r=jlp

MCS is seeking a meticulous and detail-oriented experienced Test Engineer with minimum of 2 Years of relevant experience to join our team. As a Test Engineer, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• Proven experience of 1-2 years as a Test Engineer.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!