
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title: Quality Analyst
Work Location: Gurugram (Onsite)
Education:
- Minimum qualification: Graduate
Experience:
- 2 to 8 years of total work experience
- Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory
Key Responsibilities
- Evaluate live and recorded calls to ensure service quality standards
- Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
- Provide structured and actionable feedback to agents
- Conduct regular call calibration sessions
- Maintain daily/weekly audit count logs
- Ensure adherence to quality frameworks and feedback mechanisms
- Perform DIP checks and maintain accuracy of quality reports
- Prepare quality analysis reports using basic Excel
Required Skills
- Excellent verbal communication in both Hindi and English
- Strong attention to detail and process orientation
- Working knowledge of Basic Excel
- Experience in call audits, feedback processes, and DIP checks

About Growing Stars Consulting Private Limited
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- Good in core php.Working Knowledge of at least one framework -
- Codeigniter/ Laravel / Yii / Cake PHP
- Knowledge in MySQL,AJAX,Javascript, Jquery,HTML,
- CSS3.
- Ready to learn new technologies like angular js, node
- js, react js etc.
- Good in English communication skill
Flexible to Learn new technologies!!
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Please find the job details below
Experience: 7.5-10 years
Must Have: Microservices architecture (MSA)- General Experience
REQUIREMENTS:
- Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques
- understanding of different components such as web server, storages, integrations
- should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
- Good knowledge of functional and Object-Oriented Programming
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
- Familiarity with Azure pipeline
- Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
- Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
- Fundamental knowledge of design patterns
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
- Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
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Overview Atom Technologies began its operations in 2005, with the sole aim of providing secured and seamless digital payment solutions to all. Throughout the years, Atom has been successfully developing innovative and award-winning digital payment solutions, catering to the needs of Small and Medium Merchants alike. This encompasses services like POS, Payment Gateway, IVR and Mobile Application. Roles and Responsibilities · Displaying sound knowledge of software engineering process, you will work on Payment domain projects · You will participate in AGILE teams. · You should have ability to work as an individual contributor. · You will need to use capability of customer focus and collaboration skills · Using good analytical, debugging and tracing skills, you should be well-versed with clean code principles (SOLID, DRY, KISS) and exposure to secure coding is beneficial.
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1.Java, Spring Boot, Microservices, Spring, Hibernate
2. Handling Large teams
3. Expertise in Technial and People Management.
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Developed micro services
- Strong NodeJS experience
- Experience with RabbitMQ is a PLUS
- Experience with MQTT is a PLUS
- Fullstack experience and especially with ReactJS desired
- Experience with SQL and NOSQL databases
- Strong communication skills
Responsibilities
- *You will be working on AI/IOT cloud and responsible for architecture and hands on coding.
- *We need someone who can engage in conversations about technical architecture with internal team and external customers.
- *You will be responsible for creating architecture document, writing pseudo code, explaining design and teststrategy,review work by others in the team, give good guidance, and ensuring the delivery of high-quality software.
- *We are looking for Can do it attitude, and ability to deliver with high velocity and high-quality at the same time.
We’re looking for a Senior Mobile Application Developer to work on Client & Internal Applications. The successful candidate will be responsible designing, developing and implementing software solutions to address complex business issues. The ideal applicant will be able to thrive in a highly collaborative workplace and actively engage in the development process hands-on.
Company are looking for an Android developer - it will be a huge benefit if you are confident and able to build application in Objective C or Swift.
Requirements
- Experience with publishing APIs and in4tegrating with 3rd party services
- Kotlin, Android, Java, Objective C, Swift
- Good knowledge of database (MySQL, SQLlite, Firebase)
- Able to publish Apps to Playstore & Appstore
- Experienced in building mobile applications that utilizes web services (SOAP / REST / JSON)
- An eye for design
- Extensive experience with Mobile features & libraries – Maps, Camera, Files, Wearables, GPS, QR Scanning etc.
- Experience with Tensorflow Lite
- Able to build responsive Ui that work with different devices
- Other programming languages are of benefit – HTML, CSS, PHP, C#
What you’ll be doing:
● Write content for the blog and large story pieces. Interview senior facility management executives and real-estate leaders.
● Product content: Create an educational product and solution content across platforms.
● Customer marketing: Become an expert on our customers and their unique cases. Write compelling case study content in multiple formats (webpage, blog, video, social) that highlights how Facilio helps enterprises transform facilities experience.
● Sales Enablement: Communicate value proposition and high-value sales materials, presentations, partner training, and feature collaterals.
● Optimize all content for SEO for better reach, measure and improve content programs
What type of skills you’ll need:
● Previous experience: 1-3 yrs of experience of content writing or marketing experience, preferably at B2B tech product company
● You love writing stories. Have many examples to show. Can work with consistent feedback.
● You love to research, to dig below the surface, and uncover the truth.
● Customers are always your main focus and priority.
Description
- Plan, coordinate, and execute projects to deliver accurate, effective, and timely information solutions that empower readers and solve business problems.
- Design, write, and edit technical content for a variety of audiences, with an emphasis on usability, effectiveness, maintainability, and reusability.
- Understand and use authoring systems, content management tools, databases, social media (wikis and other collaboration systems,microblogs, etc.), and SEO to develop systems that collect, organize, and publish findable, useful information.
- Employ authoring tools to produce professional documentation from a single source for a variety of media and devices including mobile platforms, online help, electronic publications, and PDF.
- Contribute to the development and achievement of organizational goals and objectives.
- Represent the team and the Cytel organization on project assignments and when working with clients.
- Lead efforts to assess, research, analyze, organize, design, develop, and maintain information products, processes, and systems.
Required Skills and Experience
- Demonstrated strong writing and editing skills and ability to plan and execute content delivery projects.
- Ability to collaborate with teams across all parts and levels of the organization including product development, IT, product management,compliance, services, customer support, marketing, training, and senior management.
- Flexibility to change directions and tasks when necessary to accommodate shifting priorities.
- Excellent planning, scheduling, communication, and interpersonal skills.
- Experience working with content management and single-sourcing authoring platforms.
- Familiarity and comfort with source code mgmt. and document mgmt., and with 'DevOps' concepts and systems.
- Two+ years of experience planning and producing technical documentation for online delivery.
Helpful Skills and Experience
- Experience with authoring platforms, Atlassian and Microsoft collaboration tools, and MS Word.
- Proven experience documenting complex healthcare, biostatistics, or clinical trial mgmt. concepts.
- Experience with LaTeX mark-up and related systems, and with MathML and constructing complex equations for print and online presentation.
- Experience with GxP compliance concepts and processes.
- Knowledge of 'industrial-strength' software product development tools and roles, and experience with software development
- methodologies in a large-company environment.
- Knowledge of basic principles and components of user experience (UX) design.
- Exposure to concepts and tools relating to continuous integration/continuous deployment.
- Understanding of basic coding concepts, and ability to read and edit CSS3, HTML5, and SQL. Experience with R programming is very desirable.
Education
- College degree in biostatistics, software engineering, computer science, technical communications, journalism, or related field, or equivalent experience is desirable.








