
Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)
Job Title: Quality Analyst
Work Location: Gurugram (Onsite)
Education:
- Minimum qualification: Graduate
Experience:
- 2 to 8 years of total work experience
- Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory
Key Responsibilities
- Evaluate live and recorded calls to ensure service quality standards
- Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
- Provide structured and actionable feedback to agents
- Conduct regular call calibration sessions
- Maintain daily/weekly audit count logs
- Ensure adherence to quality frameworks and feedback mechanisms
- Perform DIP checks and maintain accuracy of quality reports
- Prepare quality analysis reports using basic Excel
Required Skills
- Excellent verbal communication in both Hindi and English
- Strong attention to detail and process orientation
- Working knowledge of Basic Excel
- Experience in call audits, feedback processes, and DIP checks

About Growing Stars Consulting Private Limited
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Required Skills & Qualifications
- Bachelor's/Master’s in Computer Science or related field
- 5–8 years of backend development experience
- Strong in Java, Spring Boot, REST APIs, and microservices
- Hands-on experience with MySQL/PostgreSQL and NoSQL databases
- Strong debugging, problem-solving, and communication skills
- Ability to work independently and in cross-functional teams
Preferred Traits
- Proactive mindset with a knack for identifying and fixing bottlenecks
- Detail-oriented with a passion for clean, maintainable code
Team-oriented with a drive for continuous learning and improvement
Job Description
Department: Marketing Sub-Department: Social Media Content Job Title: Exec/Sr. Exec Video Editor
Reporting Manager: Manager
Knowledge and Skill / Qualification Requirements
● Proven Experience: 2+ years of professional video editing experience, with a strong portfolio demonstrating your proficiency in creating captivating video content.
● Expertise: Proficient in using video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools. Familiarity with Adobe After Effects or other motion graphics software is a plus.
● Creativity: A keen eye for visual aesthetics and storytelling, with the ability to add creative flair to videos that resonate with our target audience.
● Technical Skills: Solid understanding of video formats, codecs, aspect ratios, and video compression techniques for web and mobile platforms.
● Adaptability: Ability to adapt to evolving project requirements, feedback, and changes in a fast-paced environment.
Job Description
● Video Editing: Edit and assemble raw video footage into engaging and visually stunning videos for various marketing campaigns, product launches, social media platforms, and other digital channels.
● Storytelling: Craft compelling narratives and storylines that effectively communicate our brand message, product features, and promotional offers to our target audience.
● Post-Production: Enhance video content with color correction, audio editing, motion graphics, and visual effects to deliver high-quality and polished videos.
● Collaboration: Collaborate closely with the creative team, content creators, and other stakeholders to understand project requirements and ensure the videos
align with the brand's aesthetics and vision.
● Asset Management: Organize and maintain a library of video assets, ensuring easy accessibility and version control.
● Stay Current with Trends: Keep abreast of the latest video editing techniques, industry trends, and best practices to continually improve the quality and impact
of our video content.
● Optimization: Optimize video content for various platforms, ensuring compatibility and engagement across different social media channels, websites, and devices.
● Time Management: Manage multiple projects simultaneously while meeting tight deadlines and maintaining a high level of attention to detail.
About the job
About OptimHire
OptimHire is a fast-growing talent solutions and consultancy services provider, dedicated to helping clients source top-notch professionals for their critical business needs. We pride ourselves on fostering an environment of growth, innovation, and collaboration.
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