
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
Connect with the team
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Skills Required:
- 3+ years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.


Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.
Engineering at Innovaccer
With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.
About the Role
We at Innovaccer are looking Software Development Engineer-II (Fullstack) to build the most amazing product experience. You’ll get to work with other engineers to build delightful feature experiences to
understand and solve our customer’s pain points
A Day in the Life
● Building efficient and reusable applications and abstraction
● Identify and communicate best practices.
● Participate in the project life-cycle from pitch/prototyping through definition and design to build, integration, and delivery
● Analyse and improve the performance, scalability, stability, and security of the product
● Improve engineering standards, tooling, and processes
What You Need
● 2-5 years of experience with a start-up mentality and a high willingness to learn
● Expertise in Python/NodeJS
● Experience working in Web Development Frameworks (Express/Django or Flask)
● Experience working in teams of 3-10 people.
● Knowledge of Relational Databases
Nice to have
● Experience working in FE (JS + React)
● Experience in Cloud (AWS)
● Experience in Terraform
We offer competitive benefits to set you up for success in and outside of the work
.
Here’s What We Offer
● Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
● Parental Leave: Experience one of the industry's best parental leave policies to spend time with your
new addition.
● Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just
take a break? We've got you covered.
● Health Insurance: We offer health benefits and insurance to you and your family for medically related
expenses related to illness, disease, or injury.
● Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from
home. Bring your furry friends with you to the office and let your colleagues become their friends, too.
*Noida office only
● Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche
facility that puts your child's well-being first. *India offices
Where and how we work
Our Noida office is situated in a posh space, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and
collaborate effectively within our team. Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing
employment with us. We do not guarantee job spots or engage in any financial transactions related to
employment. If you encounter any posts or requests asking for payment or personal information, we strongly
advise you to report them immediately to our HR department at px@innova. Additionally, please
exercise caution and verify the authenticity of any requests before disclosing personal and confidential
information, including bank account details
.
About Innovaccer
Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data
across systems and care settings and empowers healthcare organizations with scalable, modern applications
that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions
have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery
transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life
sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people
and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated
Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by
Black Book. For more information, please visit innovaccer.com.
Check us out on YouTube, Glassdoor, LinkedIn, and innovaccer.com
Responsibilities
- Work closely with architecture and RTL designers on verifying the functionality correctness of the design
- Reviewing Architecture and Design Specifications
- Develop test plans and test environments
- Develop tests in assembly, C/C++, or vectors according to test plans
- Develop coverage monitors and analyze coverage to ensure all the test cases in the plans are covered
- Develop checkers in SystemVerilog or C-base transactors to verify the design
- Write assertions and apply formal verification to the designImplementing test benches, generating directed/constrained random tests
- Debugging failures, running simulations, tracking bugs
- Handling schedules and supporting multi-functional engineering effortAssisting in verification flows, automation scripts and regressions
Requirements
- In-depth knowledge of digital logic design, CPU/SOC architecture and microarchitecture.
- Sophisticated knowledge of SystemVerilog.
- Experienced level knowledge C/C++.Relevant knowledge of verification methodologies and tools such as simulators, waveform viewers, build and run automation, coverage collection.
- Basic knowledge of formal verification methodology is a plus.
- Excellent knowledge of one of the scripting languages such as Python, TCL is a plus.
- Excellent skills in problem solving, written and verbal communication, excellent organization skills, and highly self-motivated.
- Ability to work well in a team and be productive under aggressive schedules.
Education and Experience
- PhD, Master’s Degree or Bachelor’s Degree in technical subject area.
Note:
Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>
Resumes:
Interested folks with 2+ years to 20 years of experience into Silicon CPU or SOC Verification, Please reach out to the Recruiter Deepa Savant to learn more about the job and discuss details.

Preferred Qualifications
- Bachelor's degree in Engineering with specialization in Computer science or related field
- 4-10 years of experience as a software engineer in a product development setting
- Deep experience in Python with demonstrated ability to build modern products
- Experience in designing APIs and integration patterns, implementing secure and sustainable products with a focus on quality and scalability
- Experience in FastAPI, Django, or equivalent
- Experience in data modeling and efficient usage of PostgreSQL, MySQL, MongoDB, or equivalent
- Experience with modern components like async python, pedantic, sqlalchemy, alembic, celery, google products API integration, etc. is a plus
- Understanding of CI/CD practices including code check-in policies, automated unit tests, automated code deployments, etc.
- Experience in other programming languages is a plus, especially Javascript and/or Typescript
- Experience building feature-rich and scalable web apps is a plus
- Ability to grasp new technologies and use them effectively to create industrial-strength software



- Be involved in full-fledged product development.
- Build New Features, Push them to production fast.
- Debug production issues across services and levels of the stack
- Build services or APIs which will for easy application integrations at Sokrati to develop applications faster.
- Build scalable/fault-tolerant backend systems that process and analyze billions of data points every day.
- You will use every aspect of computer science you have learned or heard of. We believe in experimenting to facilitate more efficient systems.
- You will become an owner in no time. The company aspires in creating effective owners.
- You will participate in every aspect of Software Life Cycle. From inception, to design, to coding, to testing, to deployment and maintenance.


DIGIREX is an IT consulting and software services company, delivering complex world-class custom software solutions on a variety of technology platforms to the organizations across industry verticals. As a software and product development company, we offer a full range of custom software development services, mobile application development and SaaS solutions for a wide variety of verticals and business domains.
Job Description
We are looking for a software engineer/developer to join our cutting-edge development team as it grows. We want someone who is comfortable asking “why?” The ideal candidate is a divergent thinker who can understand industry best practices and is ready to work with multiple coding languages. They are a team player possessing strong analytical as well as technical skills, and are able to communicate the logic behind technical decisions to non-tech stakeholders. They must be comfortable working in an agile environment and have the ability to “take the wheel” when necessary.
Roles and Responsibilities
- Quick learner with a great attitude and should be willing to learn new technology. Basic knowledge in HTML, JavaScript, C or any other coding language
- Good in Communication and having excellent professional values.

- Develop high performance, reusable, and reliable DOT net and PL/SQL code.
- Create interface services in Dot Net.
- Ensure the best possible performance and quality of the application
- Help maintain code quality, organization, and automatization
- To set and maintain coding standards.
- Able to mentor junior developers to use new coding techniques.
- Should be process-oriented.
Skills:
-Programming experience on the .NET platform in MVC framework with C# language, creating Web
applications, Web APIs, Windows Service, with good PL/SQL experience.
- PL/SQL in SQL Server/ Oracle
- Skills in HTML, C#, MVC 4, JavaScript, JQuery, AJAX, TFS, IIS
- Visual Studio 2012
- Team player with good communication skills
- Driving the evolution of our brand positioning, bringing it to life in a clear and consistent way that resonates with and motivates our target audiences.
- Promoting the company as an innovator to the press and public, and overseeing outbound customer-facing communications across our website, blog, and social channels.
- Working closely with CEO, sales, product and tech teams to successfully define, deliver, and execute the brand strategy
- Collaborating and leading across the organization. You will represent the voice of the customer within the organization, bringing your insights to cross-functional stakeholders across product, design, user experience, engineering, and executive leadership.
- Building strong working relationships and credibility at all levels of the organization through the demonstration of being a deep subject matter expert
- Improving ROI on the marketing spends: Being responsible for the spend of marketing budget and Identifying ways to improve effectiveness of Google Ad, LinkedIn, YouTube, Facebook campaigns to boost ad engagement, conversion rates and cost per acquisition.
- Constantly monitoring the various metrics around returns on spend, acquisition and churn.
- MBA 7+ years of proven experience in SaaS based product Marketing, start up experience
- MBA from T1 colleges or Top B Schools
- Preferably from SaaS based IT Products or Agriculture Industry
- Excellent leadership, communication, and decision-making skills
- Proven ability to plan and manage budgets

