
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
Connect with the team
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Job Summary
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Job Summary:
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Support event planning and execution (virtual and in-person).
Maintain marketing calendars and ensure project deadlines are met.
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Bachelor’s degree in Marketing, Business, Communications, or related field.
0–2 years of relevant marketing experience or internship.
Familiarity with digital marketing tools (Google Ads, Meta Ads, email marketing platforms, etc.).
Strong communication and organizational skills.
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Ability to multitask and work in a fast-paced environment.
Basic knowledge of design tools (Canva, Adobe Creative Suite) is a plus.
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Competitive salary and performance-based incentives.
Exposure to diverse marketing projects and learning opportunities.
Friendly and collaborative work environment.
Career growth and professional development support
Industry:
Advertising /Marketing Agency (Mandatory)
Job Types: Full-time, Permanent
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Day shift
Work Location: In person
Job Type: Full-time
Benefits:
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- Health insurance
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
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Mentor To Go is an android and web based platform to help students improve their work readiness through self-learning sessions, personalised mentorship provided by mentor professionals from a range of careers, and work experience opportunities.
The technology platform implements functionalities such as: screening surveys of mentors and mentees, training content for mentors, matching through an algorithm, and mentorship through the delivery of structured activities.
The application technology architecture comprises of the following:
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o Rest APIs which interact between the Android app and the Django webserver
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- Bachelor’s degree in engineering preferably CS or related discipline
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- Strong written and oral communication skills
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Desired requirements
- Strong written and oral communication skills
- Ability to participate in technical discussions and help make technical trade-offs
About Mentor Together
https://mentortogether.org/">Mentor Together is India’s first and largest youth mentoring non-profit organization with a mission to facilitate empowering mentoring relationships and networks that help young people break the inequalities of opportunity and actualise their potential.
http://bit.ly/mentortogo">Mentor To Go is the world’s first mobile mentoring platform created by Mentor Together with the support of Cisco India, LinkedIn Social Impact, British Telecom and Sterlite Technologies.
Should be available to join us immediately.
Should be flexible to work on any Skills/ Technologies.
Ready to work in long working hours.
Must possess excellent analytical and logical skills.Internship experience is provided from experts
Required Candidate profile
MCA/M.Tech/ B.Tech/ BE who need 2-6 months .Certificate will be provided
- The requirement is strictly for internship and not a permanent job
- Basis Evaluation and Criteria, you will have to pay for the internship







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