Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
Shubham Vishwakarma
Full Stack Developer - Averlon
About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
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With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.
About the Role
We at Innovaccer are looking Software Development Engineer-II (Fullstack) to build the most amazing product experience. You’ll get to work with other engineers to build delightful feature experiences to
understand and solve our customer’s pain points
A Day in the Life
● Building efficient and reusable applications and abstraction
● Identify and communicate best practices.
● Participate in the project life-cycle from pitch/prototyping through definition and design to build, integration, and delivery
● Analyse and improve the performance, scalability, stability, and security of the product
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What You Need
● 2-5 years of experience with a start-up mentality and a high willingness to learn
● Expertise in Python/NodeJS
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● Experience working in teams of 3-10 people.
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Nice to have
● Experience working in FE (JS + React)
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We offer competitive benefits to set you up for success in and outside of the work
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Here’s What We Offer
● Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
● Parental Leave: Experience one of the industry's best parental leave policies to spend time with your
new addition.
● Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just
take a break? We've got you covered.
● Health Insurance: We offer health benefits and insurance to you and your family for medically related
expenses related to illness, disease, or injury.
● Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from
home. Bring your furry friends with you to the office and let your colleagues become their friends, too.
*Noida office only
● Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche
facility that puts your child's well-being first. *India offices
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Our Noida office is situated in a posh space, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and
collaborate effectively within our team. Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing
employment with us. We do not guarantee job spots or engage in any financial transactions related to
employment. If you encounter any posts or requests asking for payment or personal information, we strongly
advise you to report them immediately to our HR department at px@innova. Additionally, please
exercise caution and verify the authenticity of any requests before disclosing personal and confidential
information, including bank account details
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About Innovaccer
Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data
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that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions
have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery
transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life
sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people
and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated
Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by
Black Book. For more information, please visit innovaccer.com.
Check us out on YouTube, Glassdoor, LinkedIn, and innovaccer.com
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Note:
Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>
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Interested folks with 2+ years to 20 years of experience into Silicon CPU or SOC Verification, Please reach out to the Recruiter Deepa Savant to learn more about the job and discuss details.
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Full Stack Developer - Averlon