
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
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Role & Responsibilities
Take end-to-end ownership of critical backend services — from architecture and development to deployment and scale.
Design systems for performance, reliability, and observability. Identify bottlenecks and eliminate them proactively.
Collaborate with product and design to deeply understand user pain points and build the right solutions.
Work independently and own complex modules with minimal oversight.
Champion clean, maintainable code and help set a high bar for engineering excellence across the team.
Stay up-to-date with new tools, technologies, and backend trends — and bring the best ideas into our stack.
Ideal Candidate
2+ years of backend development experience, ideally with Kotlin and Spring Boot (or willingness to ramp up quickly).
You’ve worked in fast-moving teams and thrive when given room to figure things out.
You take initiative and can drive complex modules to completion without needing constant guidance.
Strong with both low-level and high-level design; you know how to build scalable, reliable RESTful APIs.
Proficient with relational databases and aware of common performance pitfalls.
Confident with debugging and optimizing — memory leaks, latency issues, and other hard-to-find problems don’t scare you.
You write clean, testable code and know how to leave systems better than you found them.
You bring a product mindset — caring not just about what’s built, but why and how it delivers value to users.


Job Description
Jaipur Company seeks a PHP Developer Full-time
Responsibilities:-
1) Experience: We are seeking a Senior PHP Developer with at least 3 years of experience in PHP and one of the following: .NET or Cloud Server Operations. If you do not have experience in these areas, we are prepared to provide training to help you gain these skills. All our work is recorded under an employee monitoring system.
2) SAAS Product Operations: As a Senior PHP Developer, you will be responsible for managing and operating our own cutting-edge Software as a Service (SAAS) products. You can explore our products at https://www.pnapna.com.
3) Collaborative Work: You will collaborate closely with our IT team to bring various projects to fruition.
4) /Language Proficiency: Proficiency in English, both written and spoken, is essential for effective communication within the team and with clients.
5) Troubleshooting: Part of your role will involve identifying and resolving issues related to our SAAS scripts and the infrastructure of our server systems.
6) Server Management: You will be responsible for ensuring the smooth operation of web processes and infrastructure on our Linux-based servers.
7) Script Development: You will have the opportunity to create scripts that enhance client systems, helping them achieve peak performance and meet their objectives.
8)Software Development: Testing and developing software for client applications, primarily those located in North America, is a key aspect of your role.
9)Documentation: You will create comprehensive documentation for the software you develop, ensuring that it is well-documented for both internal and client reference.
10) Debugging: Utilizing source debuggers, you will diagnose issues and write or modify client software as necessary to enhance functionality.
11) Project Results: You will be expected to consistently deliver effective results within set deadlines, contributing to the success of our projects.
Requirements:-
1) Education: A Bachelor's degree in Computer Science or a related field is a prerequisite for this role.
2) Development Skills: Proficiency in PHP is required, along with experience in using web frameworks like Laravel and CodeIgniter. If you do not have experience with PHP, knowledge of DOT.Net desktop applications or Cloud servers is acceptable. We are willing to provide training to enhance your skills in these areas.
3) Front-end Technologies: Advanced knowledge of front-end technologies, including CSS3, JavaScript, and HTML5, is essential for this position.
4) Programming Skills: You should have a solid understanding of object-oriented programming.
5) Database and OS: Familiarity with both SQL and NoSQL databases, as well as experience with the Linux operating system, is beneficial for success in this role.
6) Project Leadership: The ability to effectively manage and lead projects is a key competency that we value.
Job Type: Regular / Permanent
Salary: ₹40,000.00 - ₹60,000 per month
Contract Length: 45 days Notice Period
If you possess the requisite skills and qualifications and are enthusiastic about joining our team to work on innovative SAAS products, please submit your application with your resume and any relevant work samples.
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- PHP: 3year (Preferred)
- total work: 3 year (Preferred)
- website development: 3 year (Preferred)

About Us
At Metron Security, we specialize in automation and integration services for top Cyber Security companies. Our engineering team works with industry-leading platforms like Splunk, IBM’s QRadar, ServiceNow, CrowdStrike, Cybereason, and many more.
As a Software Engineer, you’ll play a crucial role in developing high-performance integrations between multiple Cyber Security platforms. You’ll be involved in the entire development process—from gathering requirements to deployment (on-prem or in the cloud). We embrace agile development and constantly evolve our engineering practices. If you thrive in a fast-paced, ever-learning environment, you’ll fit right in!
Why You’ll Love Working with Us
✅ Developer-centric culture – No bureaucracy, no red tape!
✅ Hands-on experience with 250+ security platforms (and counting!)
✅ Direct engagement with customers – your work makes a real impact!
What We’re Looking For
We’re searching for a skilled Golang developer who loves building scalable, maintainable solutions. If you enjoy working with cloud platforms like AWS, GCP, or Azure and have a solid grasp of infrastructure management, you’ll thrive here!
Must-Have Skills
✔️ Hands-on experience with Golang to build robust and scalable systems
✔️ Familiarity with cloud platforms (AWS, GCP, or Azure) and infrastructure management
✔️ Understanding of Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Pulumi
✔️ Strong grasp of data structures and how to use them effectively
✔️ Willingness to learn new technologies as needed for different projects
✔️ Ability to switch gears and work with other languages/frameworks (Python, TypeScript, Java, Node.js, Angular, React.js, C#, C++, etc.)
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✔️ Ability to troubleshoot bottlenecks and bugs efficiently
✔️ Comfort working in Agile teams and contributing to planning and design
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Bonus Points If You…
✨ Have experience in Cyber Security
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We’re all about innovation, collaboration, and continuous learning. If this sounds like your kind of team, apply today and let’s build something great together! 🚀



Job Title- PHP Developer
Location : Mumbai, Navimumbai
Job Description-
We are looking for a PHP Developer responsible for managing back-end services and the interchange
of data between the server and the users
Responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
Skills And Qualifications
- Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, depending on your technology stack}
-Any JS Framework experience like NodeJS, Angular JS, React JS will be an advantage.
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance
- Strong knowledge of the common PHP or web server exploits and their solutions
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- Proficient understanding of code versioning tools, such as Git


The company has been widely recognized as an industry innovator in the Data Privacy, Security space and is being built by proven Cybersecurity executives who have successfully built and scaled high growth Security companies and built Privacy programs as executives.
We are seeking an experienced Senior React Developer with Node Engineer to join our team. The ideal candidate should have at least 7+ years of experience in building scalable web applications using NodeJS and a solid understanding of AWS services. The candidate should also have experience in designing and building large-scale distributed systems.
Responsibilities:
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- Design and develop large-scale distributed systems that are reliable, resilient, and fault-tolerant.
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- Participate in code reviews and ensure that all code is of high quality and adheres to best practices.
- Troubleshoot and debug production issues and work with the team to develop and implement solutions.
- Stay up-to-date with new technologies and best practices in software engineering and cloud computing.
Requirements:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
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- Strong experience with React frameworks, including Ant Design.
- Strong understanding of JavaScript, and experience with libraries such as Redux.
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- Experience with server-side frameworks such as Express and NestJS.
- Strong understanding of software engineering best practices, including agile development, TDD, and continuous integration and deployment.
- Excellent problem-solving and analytical skills, with the ability to identify and solve complex technical problems.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
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- Develop and maintain relationships with existing and potential sponsorship clients.
- Keep precise records of conversations with all clients, sponsors and exhibitors.
- Update the company database as required.
- Invoice sponsors and exhibitors once agreements have been reached.
- Assist in preparing promotional material to advertise sales opportunities.
- Delegate administrative functions to assistants when possible.
- Experience in International voice process in sales will be an added advantage.

Education - Any Graduate
Note - Send the design portfolio along with updated resume
Experience - 2+ Years
Job Description -
Must have good knowledge in Adobe - Photoshop, Illustrator and Corel draw, Indesign, 3ds max , Maya and Blender.
Solid knowledge of design and visual principles.
Demonstrated portfolio showing creative, design skills.
Great multi-tasking skills.
Job Type: Full-time
Expected Start Date: October 1st, 2021
life cycle activities like HR Benefits
administration, Rewards and
compensation administration,
Workforce administration, , case
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System data entry experience
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SuccessFactors, etc.)
Experience of maintaining data in
excel, Pivot, V Look up
Good working knowledge of MS
Office
Handle complex problems raised by
client and provide solution
Handle the client communication
and client Reporting
Excellent job organization and time
management skills
Attention to details and very good
analytical skills;
Good communication skills
Interaction with Client daily via
phone, chat and email, work on
resolving HR related issues,
cooperate with other delivery team
members

- Engineering Graduates or Postgraduates with 2-5 years of experience in mobile development, who have designed and developed advanced applications for the Android platform in B2C domain. Experience of development of app for retail domain is an added advantage.
- Must have working skills:
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- Unit Test
- Worked on multi-threaded applications
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- Experience with performance and memory tuning of complex apps.

