
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
Connect with the team
Similar jobs
Way2DreamJobs is building a premium cloud mentorship ecosystem focused on real-world Microsoft Azure and Modern Workplace skills.
We are inviting experienced Azure professionals to collaborate as founding weekend mentors for a remote mentorship program.
This is not a traditional full-time job. It is a flexible mentor collaboration model designed for working IT professionals who want to share real enterprise experience.
Responsibilities:
• Conduct weekend mentorship sessions
• Guide learners through practical Azure scenarios
• Support hands-on lab oriented learning
Ideal Profile:
• 4+ years Azure infrastructure experience
• Exposure to Microsoft Intune or M365 device management preferred
• Comfortable guiding professionals in live sessions
Benefits:
• Remote weekend engagement
• Build industry mentor brand authority
• Paid mentorship collaboration (structure discussed during call)
Responsibilities :
● Designing and developing robust and scalable server-side applications using Python, Flask, Django, or other relevant frameworks and technologies.
● Collaborating with other developers, data scientists, and data engineers to design and implement RESTful APIs, web services, and microservices architectures.
● Writing clean, maintainable, and efficient code, and reviewing the code of other team members to ensure consistency and adherence to best practices.
● Participating in code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of applications.
● Optimizing applications for performance, scalability, and security, and monitoring the production environment to ensure uptime and availability. ● Staying up-to-date with emerging trends and technologies in web development, and evaluating and recommending new tools and frameworks as needed.
● Mentoring and coaching junior developers to ensure they grow and develop their skills and knowledge in line with the needs of the team and the organization.
● Communicating and collaborating effectively with other stakeholders, including product owners, project managers, and other development teams, to ensure projects are delivered on time and to specification.
You are a perfect match, if you have these qualification :
● Strong experience in Python and server-side development frameworks such as Flask or Django.
● Experience in building RESTful APIs, web services, and microservices architectures.
● Experience in using database technologies such as MySQL, PostgreSQL, or MongoDB.
● Familiarity with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.
● Knowledge of software development best practices such as Agile methodologies, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD).
● Excellent problem-solving and debugging skills, and the ability to work independently as well as part of a team.
● Strong communication and collaboration skills, and the ability to work effectively with other stakeholders in a fast-paced environment
- Proven at least 2 to 3 years of work experience as a Front-end developer
- Hands-on experience with markup languages
- Experience with JavaScript,Next.Js and Tailwind is a must
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Excellent analytical and multitasking skills
- Engineering Graduates preferred
Here's a brief introduction about Purplebox -
We have expertise in building teams for organizations in various domains such as Enterprise, SaaS, eCommerce, and HFT. We have experience in building strong technology teams for companies like Amazon, Flipkart, Sumo Logic, Uber, Booking.com, Microsoft, Adobe, Media.Net, Wingify, GreyOrange, Mindtickle, Springboard, Domino Data Labs, Tekion Corp, Tower Research Capital, and a few others.
We also have built teams from the ground up in India for various start-ups for organizations headquartered in the UK and US regions.
We are looking for a full time Reactjs Developer who is well-versed with the process of combining the art of programming with the art of designing.
**Responsibilities:-**
1) Translation of the UI/UX design wire-frames to actual code that will produce visual elements of the application.
2) Work with the UI/UX design team and bridge the gap between graphical design and technical implementation.
3) Should take an active role on both sides and help in defining the look and functionality of the application.
**Skills**
1) Deep knowledge in React.JS Practices
2) Must have minimum 3 years hands-on experience with with NgRX or Redux.
3) Knowledge of JavaScript and HTML5
4) Knowledge of CSS and JS methods.
5) Writing non-blocking code and resorting to advanced techniques such as multi-threading
6) Build and deployment process knowledge. Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure the functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Provide technical assistance with computer hardware and software
- Resolve issues for staff via phone, in person, or electronically
- Resolve technical issues in a timely manner using available resources within the company
Profile: Social Media Executive
No. of Position : 1
Role Type: Permanent
Experience: Upto 4 years
Salary : 25-30k
Day shifts, 6 days working (No cabs)
Sunday Off.
· Candidate should have worked with a NGO
· Candidate should have handled the NGO website, Facebook, twitter pages of a NGO
· Should be able to design and plan the activities for NGO
· Should have Excellent writing skills ( English/Hindi )
· Candidate worked as a social worker with a but have good writing skills can be showcased
· Candidate worked as a content writer for a NGO can also be showcased.
· Immediate joiners will be preferred as it’s a urgent position







.png&w=3840&q=75)

