
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
Connect with the team
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The role
We are currently seeking an experienced and results-driven Sales Manager to join our team. The Sales Manager will be responsible for driving revenue growth by acquiring new clients and maintaining strong relationships with existing clients. The Sales Manager will play a key role in expanding our client base and achieving sales targets.
Key responsibilities
- Develop and execute sales strategies to achieve sales targets and revenue goals.
- Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
- Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
- Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
- Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
- Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
- Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
- Meet or exceed sales targets and contribute to the overall growth and success of the company.
- Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
- Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.
Key skills and experience required
- Bachelor's degree in Marketing, Business Administration, or a related field.
- Minimum of 3 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
- Proven track record of meeting or exceeding sales targets.
- Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
- Excellent negotiation and closing skills, with the ability to create win-win solutions.
- Self-motivated and target-driven, with a proactive approach to sales.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
- Proficient in using CRM software and sales analytics tools.
- Familiarity with the local advertising market and a strong network of potential clients is highly desirable.
Job Summary:
We are seeking a motivated and dynamic Medical Product Representative to join our team. This role involves fieldwork, building and maintaining relationships with healthcare professionals, promoting our medical products, and achieving sales targets. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for healthcare.
Key Responsibilities:
Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.
Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.
Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.
Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.
Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.
· 5 years of proven experience in developing applications using TypeScript.
· In-depth understanding of JavaScript and ES6 features.
· Hands-on experience in using NodeJS and its ecosystem.
· Good experience in building Rest APIs
· Experience using databases like PostgreSQL.
· Experience in setting up and using TypeScript compilation and linting tools.
· Experience in using YARN for creating and maintaining JavaScript packages.
· Working knowledge of Agile software development and the Scrum methodology
instagram, youtube, facebook influencers need to be contacted and asked to post messaesthat will be provided by company on their social media accounts. the goal is to increase use of apps developed by company
Relevant Experience
3 to 5 years
Responsibilities:
● Take a lead in product and design ideation, planning and prioritisation. Also be
responsible for the creative direction the product should take.
● Drive user research, create detailed user journeys and take appropriate design
decisions backed by user-behaviour and data.
● Work closely with the Product and the engineering team deliver delightful
customer experiences and ship new features
● Take part in creative and holistic thinking across our diverse products and
conduct design reviews and status meetings as needed.
● Illustrate design ideas using storyboards, process flows and sitemaps.
● Running user testing of applications, software, websites. Troubleshoot UX
DESIGNER problems.
● Communicating scenarios, end to end experiences, interaction models and screen
designs to other stakeholders
● Develop UI mock-ups and prototypes
● Effectively mentor and inspire a team of designers. Help the team in raising the
bar, resolving blockers, prioritising and breaking down complex projects into
simpler tasks.
Requirements:
● 3 to 5 years of experience in designing digital products.
● Ability to understand short and long-term goals of the product and business.
● Excellent understanding of user-centred design and visual design principles.
● A good understanding of frontend principles to guide the team from an
engineering point of view.
● Understanding of behavioural analytics and goes by data-driven decisions, when
needed.
● Excellent communication and presentation skills and the ability to clearly
articulate design decisions to the team and leadership.
Experience: 2.5 to 4 years
Location: Pune
About Studily: Optimizing education through personalized learning, Studily is here to empower educators and indulge learners across the globe. Studily uses the Flipped Learning Model to create a student-centric tool that applies artificial intelligence technology to prepare today's schooling system for tomorrow's Education Revolution.
Qualifications
- 2+ years' of experience in web development using NodeJs technologies.
- B.E., B. Tech., Msc IT, MCA etc in Software engineering/ Information technology.
Responsibilities
- Write reusable, testable, and efficient code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc)
- Debug and refactoring of existing code, troubleshoot problems
- Collaborate with other developers, testers and other leads to enhance to quality product enhancements
- Take full responsibility for the quality of the code and test cases that are developed.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Provide task estimations and deliver quality code on time.
- Participate in architectural, design, and product sessions.
- Interact with different stakeholders to gather feedback and clarification.
- Research and apply new technologies and best practices.
- Should enjoy the experience of mentoring new hires on technical and process areas.
- Must have hands-on experience in building Microservices based software architecture. Must have Unix /Docker /Kubernetes /NOSQL experience
Requirements
- Knowledge of ReactJS is preferable.
- Extensive knowledge of JavaScript.
- Thorough understanding of databases such as MySQL, MongoDB or similar technologies
- In depth knowledge of working with Git.
- Experience with Restful APIs, Postman etc.
- Understanding of AWS/EC2, or other cloud services.
- Object-oriented application building experience in a professional Agile/Scrum environment.
- Good to have Unix /Docker/Kubernetes/NOSQL experience.
Skills
- Node.js
- AWS services
- Deployment
- Unix /Docker/Kubernetes/NOSQL
Skills required are Java, microservice,Spring boot, and knowledge of AWS.
Location; Pune.

Job Location: Pune
Experience: 2 to 5 years
Annual CTC: 400000 - 1000000 INR
Notice Period: 1 Month or Less
Skills: Flutter, Platform level iOS/Android, Mobile Application Development, SQLite.
Job Requirement:
- Desire to work in a startup environment, Fun@work culture and able to self-manage.
- Must have at least 2 years of experience in building mobile applications and built at least two Android and/or iOS apps with Flutter.
- A strong commitment to quality and willingness to learn.
- Have published one or more mobile apps in Google Play or App Store.
- Experience with third-party libraries and APIs.
- Experience working in an agile development process.
- Be proficient in using version control and continuous integration, with tools such as Bit Bucket, Git and Jenkins.
- Write clear, maintainable and testable code that you are proud of.
- Good communication skills.
Good to have: (Not Mandatory)
- Ability to take an ownership & leadership role on the team.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle, including automated testing and building.
- Experience working in Fintech payments and eCommerce.
- General knowledge of Location Services, Maps, and other common Android/IOS libraries.
- Develop graphics and layouts for banners, presentations, whitepapers, case studies, newsletters/emails, social
media posts, infographics etc.
- Develop graphics and layouts for websites and landing pages.
- Conceptualize visuals based on requirements.
- Deliver high quality work.
- Well versed with design software - photoshop, Illustrator, InDesign, Dreamweaver etc.
- Out of the box creative thinking
- Work closely with Web Developers, Marketing and Sales Team.
Experience - 6 months to 2 years
Candidate applying for Full time Shift timings – (9 ½ Hours) 6:30pm onwards ; Fixed Sat-Sun off
Job Location- City Vista, Kharadi
Cab Facility is Provided.

