
Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives

About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
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Connect with the team
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A Sales Team Leader is responsible for managing and guiding a team of sales representatives to meet and exceed sales targets. Below is a typical job description for this role:
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Location: Work From Home
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Reports to: Sales Manager / Director of Sales
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The Sales Team Leader will be responsible for overseeing the daily operations of the sales team, ensuring the team meets or exceeds sales goals, and providing support and training to sales representatives. The Sales Team Leader will act as a role model for the team, driving performance, and promoting a positive, results-driven environment.
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COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
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Company: NNIIT (On-Roll)
Salary: 3-10 LPA
Job Location: Hyderabad (On site)
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Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day.
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Perform effective online demos to prospects.
FAQs :
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Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
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Seniority Level: Mid-Senior level
Industry: E-Learning Providers
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Hi there! Thanks for taking the time to check us out - we're flattered.
Reading the description below might take a few minutes, but we promise it is all worth it. :D
Let's start with
The Opportunity:
Apps10X is looking to hire an Android Developer who possesses a passion to build scalable apps, learning & growing quickly. Your work will directly impact the millions of lives as you will be working on one of our high growth products. We have over 100 Million users across all our products and we are growing exponentially.
Our ideal candidate has at least 2 to 3 years of experience in Android Development.
What we believe:
Our number one priority is company culture. our whole belief is that "your culture is your brand"
-
All the team members are open to converse, helping and teach
-
You will always be noticed for your better work and rewarded.
-
Great work-life balance with the flexibility of you deciding your working hours.
-
No bossy culture
-
The relationship with the founder is more like a partnership & he is always open to listening to you and ready to go beyond the extra mile when you need him.
Feel free to reach out to any of our team members. They can share their first-hand experience :)
What You’ll Do:
- Develop cutting edge user experience
- Develop new features for our android products
- Write well designed, testable, efficient code
- Work on bug fixing, code optimisation and performance improvements
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Continuously discover, evaluate, and implement new technologies to maximise development efficiency
What We Need You To Have:
- Understanding of kotlin and coroutines.
- Knowledge of design patterns (MVVM & MVI)
- Understanding of dependency injection frameworks like Dagger HILT
- Understanding of RxJava, observable pattern
- Proficient in debugging and analysis skills using ADB
- Good knowledge of memory management, concurrency, and multi-threading
- Experience of working with Test Driven Development
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- Good knowledge of OOPS, data structure and algorithms
- B.E/B.Tech degree in Computer Science and/or relevant work experience.
- Previous work experience at a product-based company or startup would be a bonus
Work Location: Remote
Experience: 1 to 3 years
Desired Skills: Android, Kotlin, MVVM, Dagger HILT, Coroutines
Benefits :
- Health Insurance for yourself and your Parents- We know a healthy employee is a happy and productive employee. That’s why we offer a variety of health insurance options to meet your lifestyle. You’ll have access to the top providers and physicians available to you and your family.
- Unlimited leaves- No strict leave policies. It’s flexible but disciplined.
- Flexible work timings- You decide your work timing. Feel free to work on your productive time, Just that work gets done as per timeline.
- Challenging work- All our products targeted 100+ Million users. One gets to work on scale and experience solving challenging problems.
- Great team- Like-minded talented team to work with
- Career growth- Boost your career growth by 10X more learning and opportunities
- MacBook to work- You decide your machine, however, we prefer Apple Team outings and much more*
We’re passionate about enabling people to do their best work. We dream big and we’re looking for people who do the same.
Come work with us and find out where your career will take you at Apps10X!
We know that people are more than what’s on their CV. If this role highlights your experience and gets you excited – please apply
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