Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
Shubham Vishwakarma
Full Stack Developer - Averlon
About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
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Company social profiles
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Experience: 1 to 4 years ( Must Advertising Agency)
Job Type: Full time, on site
Working days: 5 (+ Alternative Saturdays)
Working hours: 10:00 am to 6:30 pm
Location: C.G. Road, Ahmedabad
Compensation: Up to 6 LPA
Qualifications:
- Proven content crafting experience in digital agencies.
- Up-to-date with tech and marketing trends.
- Portfolio of plagiarism-free content.
- Strong communication and writing skills.
- Research ability and attention to detail.
- Creative thinker and team player.
- Bachelor’s degree in a relevant field.
- Proficient in content management tools
- Understanding of word play in English, Hindi and Gujarati language.
About OOLIO
Founded in 2019, Oolio has rapidly grown into Australia’s largest hospitality tech provider, trusted by industry giants like Star Casinos. Our innovative solutions empower businesses to streamline operations, enhance guest experiences, and drive revenue growth.
With a global footprint, we have established offices in the UK, US, and New Zealand, delivering cutting-edge technology to some of the world's most dynamic hospitality brands. At Oolio, we’re not just building software—we’re shaping the future of hospitality with innovation, agility, and a passion for excellence. 🚀
As a leading hospitality technology company, delivering innovative solutions that help restaurants, cafes, and food service businesses streamline operations, integrate ordering and payments, and enhance customer experiences. Our platform is built on modern cloud-native technologies and follows an event-driven architecture, enabling high scalability and reliability.
About the Role
Role is a remote role currently but will be Hybrid role later this year - work from our Hyderabad office.
As a Senior Quality Assurance Engineer, you will be part of a highly collaborative team where you will work closely with engineers, product managers, business analysts, stakeholders, and leadership.
- You will play a pivotal role in ensuring the highest standards of product quality. You will work closely with PODs, taking full ownership of the QA process within your given POD, ensuring seamless execution and continuous improvements.
- In this hands-on role, you will be actively involved in both test strategy and execution, ensuring that our app meets the highest performance and reliability standards. Your focus will also be on laying the groundwork for long-term scalability, making sure our testing processes evolve as the product grows.
- Collaboration is key—you will work alongside stakeholders and development leads to streamline workflows, optimize testing frameworks, and drive innovation in QA practices. You will also identify gaps in existing QA processes, propose strategic changes, and implement improvements to elevate product quality across the board.
If you're passionate about building scalable, efficient, and high-impact QA processes, this role is for you! 🚀
You will be responsible for monitoring the software development life cycle to ensure quality. This includes but is not limited to developing test cases, optimizing test execution, and reporting application defects. This role is expected to help increase test throughput and product delivery by improving test coverage in a shorter amount of time.
Key Responsibilities
- Define & implement test strategy within the respective POD's to drive results.
- Design, develop, and implement comprehensive test strategies for SaaS-based products.
- Set up and maintain end-to-end testing frameworks to ensure high product quality.
- Perform manual testing for web, mobile, and API-based applications.
- Collaborate closely with Product, Development, and DevOps teams to identify and resolve defects.
- Ensure test coverage for functional, regression, performance, and security testing.
- Define and implement best practices for quality assurance and testing in a startup environment.
- Analyse testing results and work proactively to improve product stability and performance.
- Contribute to a culture of quality and continuous improvement & deployment
- Handle the sole responsibility of the quality emerging from the different POD’s and working closely with the automation QA to derive results.
Required Skills
Experience as a Sr. QA
- 5+ years of experience in software testing with a strong understanding of QA methodologies.
- Strong working experience in Manual Testing, Regression Testing, Database, API Testing.
- Experience working in agile, fast-paced startup environments.
- Work with cross-functional teams (Product/Dev/QA) to ensure quality throughout the software development lifecycle on assigned projects to assist in implementation tasks.
- Take ownership of features and enhancements from discovery to closure.
- Develop effective strategies and test plans for quality assurance.
- Experience with CI/CD & software development process with continuous deployment expertise
- Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)
- ITQB is a plus
Domain Expertise
- Experience in the POS domain, Fintech, or Payments industry is preferred.
- Past experience in testing handheld embedded devices, iOS/Android Apps, and restaurant POS systems is a plus.
Quality & Strategy
- Own and define the QA strategy across multiple PODs, ensuring scalable and efficient testing processes.
- Continuously identify and implement improvements to enhance product quality, reliability, and user experience.
Hands-on Testing
- Actively participate in end-to-end testing, including functional, regression, and exploratory testing.
- Develop and execute automated and manual test cases, ensuring seamless product performance.
Metric Reporting
- Establish and track key quality metrics, providing actionable insights to improve the QA process.
- Communicate test coverage, defect trends, and release readiness through data-driven reporting.
Collaboration & Communication
- Work closely with PODs, development leads, and stakeholders to align QA processes with business and engineering goals.
- Clean and clear communication that meets the standard of effective collaboration.
- Advocate for best testing practices, fostering a culture of quality across cross-functional teams.
Soft Skills
- Ability to work independently and take ownership of quality initiatives.
- You’re self-motivated, inquisitive, and have a drive to learn and grow.
- Adaptability to a fast-paced, evolving environment.
- You’re adaptable, comfortable with ambiguity, and able to switch context quickly in a fast paced environment.
- You are comfortable with asking and receiving constructive feedback from your colleagues regularly.
- You are a strong team player, you like to connect and communicate in person with your team members and other stakeholders to come to the best solution.
- Strong communication and collaboration skills to work effectively with cross-functional teams.
- Detail-oriented with a problem-solving mindset.
Why Join Us?
- Opportunity to work on innovative SaaS-based products in a high-growth environment.
- A dynamic and collaborative startup culture.
- Competitive compensation and benefits.
- Career growth opportunities with exposure to cutting-edge technologies.
- Next gen hospitality - POS & Payments platforms
- Collaboration with teams across diverse workforce - Vietnam, Australia, Manila
Job Description
The candidate will be responsible for generating leads and business opportunities from the US region. He/She will be a key
contributor to building a global BDR vertical of the Sales. He/She will be closely working with the Sales head to identify best reach out practices for business development with regards to our product suite.
Responsibilities
● The candidate will actively seek out new sales leads and business opportunities through active networking and sending personal, strategic, value-add emails, calls, and social messages
● Use a combination of outreach mechanisms to nurture leads (Call, Email, Marketing automation tools like outreach, Linkedin Inmails, etc. )
● Learn, leverage, and help evolve our demand generation process.
● Generate appointments by means of proactive outbound prospecting.
● Work directly with sales and marketing to discover opportunities from leads.
● Demonstrate and teach strong selling and influencing skills
● Generate new business opportunities to fuel the sales Pipeline for our products across our market segments.
Skills And Qualification
● Candidate should be good at cold calling and writing cold emails
● Strong prospecting skills and ability to develop business in new accounts
● Familiar with sourcing prospect contact information using tools like ZoomInfo, Lusha, SalesNavigator, Apollo, Slintel, etc
● Ability to think of creative ways of prospecting to make outbound more personalized
● Relationship-building with prospects
● Strong analytics skills to identify inefficiencies in order to improve it
● Self-starter who is able to operate in a hyper-growth environment
Education requirements
● Possess a BE/BTech or equivalent degree.
● 2-4 years of prior experience with a proven success track record in business development roles in a target driven
environment, ideally in CRM/Saas/High-Tech
● Excellent command of U.S. English (understanding, speaking, and writing).
About company
It is among the fastest growing global SaaS from India.It is a Sequoia backed developer-first B2B SaaS company based out of India. Our product optimizes & delivers media files (images and videos) for websites and mobile applications. Gumlet is used across industries by online retailers, news, media publications, content creators, online educators and blogs.
Gumlet serves more than 1Bn media files every day to its 6000+ global clients. Some of our marquee clients
are Bloomberg Quiet, Vero Moda, Prothom Alo, Bestseller group, LBB, YourStory, etc.
Join us
● To work on one of the few world class DevTools SaaS companies in India
● To work with a global team which delivers 1 Bn optimized media files each day. (Google answers 6Bn queries /day)
● For the opportunity to work in a dynamic team that is async first and remote
● For an open learning environment with a lot of freedom
● For the leadership opportunities in a very transparent, result oriented and fast growing team
● Candidate will be a part of the first core BDR team of Gumlet
● This is a one-time opportunity with Gumlet where a candidate at this position will understand how to build and scale BDR teams from scratch
● Opportunity to experiment with the process.
● Opportunity to move to a senior lead role where he/she will learn people skills, team management and will get enough space to make the strategic decisions which will have an immediate impact on the sales function.
Registered Office: BHIVE Workspace, L-148, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, 560102
NOTE:-Work Timimg-US Shift(after 6pm IST)
C#
.NETAround 4 years of experience in creating and implementing Web-based applications using
C#, ASP.net, Web API, MVC, Micro Services, JavaScript and SQL Server.
Familiarity or exposure to CI / CD, Dev Ops such as Dockers, containers, Azure, Pipeline is
highly recommended
Ability to work in an Agile, fast-paced environment, and learn rapidly.
Bachelor degree in computer science, computer engineering or similar.
Familiar with object-oriented development, design patterns and specifically in .NET
Framework (C#) with a strong background in web-based development and service-oriented
Architecture.
Expert in HTML, CSS, JavaScript, JQuery, JSON.
Writing clean, readable, and easily maintainable code.
Must have knowledge of project/task management tools like Jira,
Familiarity with Version Control like Bitbucket, Git etc.
Understanding of UI, cross-browser compatibility and web standards.
Build features and applications with responsive design
Good English communication skills, written and spoken.
Able to work with minimum supervision as well as perform under pressure and meet
Deadlines.
Kubernetes
DockerWe are hiring for a Lead DevOps Engineer in Cloud domain with hands on experience in Azure / GCP.
- Expertise in managing Cloud / VMWare resources and good exposure on Dockers/Kubernetes
- Working knowledge of operating systems( Unix, Linux, IBM AIX)
- Experience in installation, configuration and managing apache webserver, Tomcat/Jboss
- Good understanding of JVM, troubleshooting and performance tuning through thread dump and log analysis
-Strong expertise in Dev Ops tools:
- Deployment (Chef/Puppet/Ansible /Nebula/Nolio)
- SCM (TFS, GIT, ClearCase)
- Build tools (Ant,Maven, Make, Gradle)
- Artifact repositories (Nexes, JFrog ArtiFactory)
- CI tools (Jenkins, TeamCity),
- Experienced in scripting languages: Python, Ant, Bash and Shell
What will be required of you?
- Responsible for implementation and support of application/web server infrastructure for complex business applications
- Server configuration management, release management, deployments, automation & troubleshooting
- Set-up and configure Development, Staging, UAT and Production server environment for projects and install/configure all dependencies using the industry best practices
- Manage Code Repositories
- Manage, Document, Control and Innovate Development and Release procedure.
- Configure automated deployment on multiple environment
- Hands-on working experience of Azure or GCP.
- Knowledge Transfer the implementation to support team and until such time support any production issues
Excellent verbal & written communication skills.
Manage Email Process- Payment, Refunds, Cancellation etc.
Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
Knowledge of payments and fintech would be plus
Perks and benefits
Ownership and Responsibility.Medical Insurance.
BASIC QUALIFICATIONS
· Bachelor’s degree in Computer Science, Computer Engineering or equivalent
· Consumer Device or SW Launch
· 15+ years of industry experience
· 10+ years of hands-on testing experience
· 7+ years of experience as a manager of a quality assurance team
· Experience in test automation
· Experience testing embedded systems and/or mobile consumer electronics devices
· Experience with standard QA and development tools
· Understanding of QA tool development chains and environments
PREFERRED QUALIFICATIONS
· Masters degree in Computer Science, Computer Engineering or equivalent
· Demonstrate expertise in black box and grey box testing methodologies,
· Strong people management skills, with a proven ability to hire and grow talented programmatic and user-level personnel
· Experience in or C programing languages
· Experience with based automation frameworks
· Demonstrated ability to operate within short release cycles
· Shows creativity and initiative to improve coverage and effectiveness.
· Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us//.
What You’ll Do
- Synthesize data to provide actionable insights to the leadership and the product team to influence strategy and growth.
- Build dashboards and tools, craft analysis, and tell stories with data to help our teams make better decisions.
- Track user performance data and map it to key learning metrics for deeper insights
- Monitor the performance of new features and recommend iterations based on your findings
- Partner with other stakeholders to scope features that solve user problems
- Ownership of full analytics for the Business Unit/ Performance metric: Planning, structuring, identifying key reports to be made, and automation of the reports
- Monitor and measure launched initiatives [A/B testing] and feed learnings back into the development process
- Prepare reports for the management stating trends, patterns, and predictions using relevant data
Required skills
- Bachelor’s degree in https://www.careerexplorer.com/degrees/mathematics-degree/">mathematics/ https://www.careerexplorer.com/degrees/finance-degree/">finance/https://www.careerexplorer.com/degrees/statistics-degree/">statistics, https://www.careerexplorer.com/degrees/economics-degree/">economics /https://www.careerexplorer.com/degrees/computer-science-degree/">computer science/information technology. Knowledge about EdTech, Learning Science have added advantage
- Strong statistical skills to help collect, measure, organize and analyze data
- 1-4 years of work experience in an EdTech product startup or analytics firm
- Experience in Data Visualisation, Excel, CleverTap & strong MongoDB database management skills
- Ability to learn new tech tools and softwares quickly
- Passion to work with data for a larger social impact
- Familiarity with coding (specifically Node environment) is a plus
- Ability to transform numbers into stories
Android Development
Kotlin
JavaINTRODUCTION:
i-Lanam was established in the year of 2020 with an insight to provide a
competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to established this company.
SPECIALISATION:
Whatever be the size, complexity or requirement of your mobile application,
i-Lanam Technologies is a one-step solution in developing the finest Android,
iOS, React Native, PHP Application.
- iPhone Application Development
- Android Application Development
- Web Development
- UI/UX Design
- IT Market Solution
- IOT (Internet of Things)
Canada Office
182 Central Ave, 3, London, Ontario N6A 1M7, CA
Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad, Gujarat 380015,IN
Required Qualifications:
- 2 Year’s proficient experience with Kotlin
- Ability to use the Android Studio, including the Android SDK & Android NDK, with ease
- Experience with third-party libraries and APIs
- Experience publishing a high-quality android application to the Google Play Store
- FFMPEG(Build own library)
- GL-transition with FFmpeg
- GpuImage & Basic about OpenGL(glsl)
- Strong knowledge of Bitmap related operations
- Gesture related operations
- Good knowledge about memory management
- Proficient understanding of code versioning tools, such as Git
Roles and Responsibilities:
- Research new applications concept, design, development for apps like Photo-Video making
- Train juniors for new and redesign features of mobile apps, manage their queries
- Coordinating with team members across the organization for efficient work progress
- Ensure applications are properly integrated with Android APIs
- Communicate thoroughly with the back-end department to help build a best-practice RESTful API
- Communicate effectively with stakeholders to manage expectations
- Should be able to work as an independent contributor and also lead the team of junior Java/Android
Qualification:
- Bachelor’s degree in Computer Science, IT or related fields
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon