Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb
About the role
We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What you’ll do
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
- Building the playbook for our customer success function to scale for the next stage of growth.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful
- You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
Shubham Vishwakarma
Full Stack Developer - Averlon
About BiteSpeed
About
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
We helping e-commerce brands on Shopify move away from boring, impersonal marketing emails and embrace chat apps like FB Messenger & Whatsapp as the new way of selling to their customers.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels. (pretty cool right?).
Check us out here - **https://apps.shopify.com/bitespeed-fb-messenger-chatbot** and do read through the 200+ odd 5-star reviews to get a sense of what our customers say about us (we openly brag about this 😉).
Funding
We are pre-Series A funded and recently raised $3.5M. So far we have raised a total funding of $5.68M over multiple rounds. We’ve had some solid investors back us (making it easier for you to stalk us since you’d do this anyway)
Learn more about our investors here -
https://yourstory.com/2020/12/funding-bitespeed-sandeep-tandon-freecharge-whiteboard-capital
About The Team
We are a bunch of BITS Pilani graduates that started BiteSpeed out of our dorm rooms. When we started we hardly knew much about running a company, in fact most of us hadn’t written a line of code in our lives.
We were inspired by companies like Postman and Freshworks which have built market leading software companies from India and had a desire to create something world-class which we could be proud of.
So we jumped off the cliff and built a parachute on our way down (just as Reid Hoffman likes to say).
We could make a long, boring list of 20 company values but by now you probably do get a gist of the kind of people we are. We are young, ambitious self-learners on a journey to create a globally competitive software company from India.
Photos
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Company social profiles
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2. Content and Social Media -
• Manage social media accounts (Instagram, Facebook, YouTube, Google Business Profile)
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3. Website & SEO -
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4. Analytics & Reporting -
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5. Brand & Reputation Management -
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HR Recruiter
Location: Noida / Central Delhi/ South Delhi (On-site)
Role & Responsibilities
- Agency & Vendor Management: Build and maintain relationships with recruitment
agencies and hiring partners.
- Candidate Sourcing: Create a strong talent pipeline through agencies, internal
databases, referrals, and other sourcing channels.
- Screening & Shortlisting: Review applications, conduct initial screening, and present top
candidates to Business Managers for interviews.
- Hiring Targets: Meet recruitment goals by leveraging multiple hiring channels, ensuring a
seamless hiring experience.
Qualifications
- Education: Graduate in any discipline.
- Experience: Minimum 2 years of recruitment experience, preferably in a recruitment
firm or fast-growing organization.
Required Skills
Strong experience in end-to-end recruitment (sourcing, screening, and onboarding).
Ability to manage multiple stakeholders and work in a fast-paced environment.Excellent communication and negotiation skills.
Proficiency in using recruitment databases.
Only female candidates, Naukari portal experience is Mandatory
Age: upto 28 yrs
Locations: Noida, Okhla and Green Park
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Manager
This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
Requirement :-
- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience.
- Female, Ideally from beauty start-ups
- Hands on experience in running performance and influencer teams.
Primary Responsibilities
- Support enterprise account executives with solution selling into prospect account base
- Conducting in-depth product demonstrations of our solutions
- Presenting the products at events, conferences, seminars and webinars
- Partner with sales executives to plan, prepare and execute on strategic deals involving complex sales cycles
- Model the financial business case and ROI associated with each sales opportunity
- Successfully match customer pain/requirements to proposed solutions
- Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
- Manage all technical aspects of RFP / RFI responses
- Effectively communicate client needs to Customer Success team during handover as well as to Product and Product Marketing teams for future product enhancements
- Collect and document competitive intelligence
- Work closely with Account Managers to plan expansion within strategic accounts
Requirements - Proven work experience as a Sales Engineer at a B2B SaaS company, preferably in the cloud infrastructure domain
- Creativity to approach sales and build customer relationships in ground-breaking new ways
- Excellent written and oral communication skills
- Excellent organizational skills and a keen eye for detail
- Deeply data-driven with a growth mindset
- Negotiation and social problem-solving skills
- Ability to work in a complex sales environment and multitask
- Proven track record selling complex enterprise solutions
- Ability to forge strong, long-lasting relationships with senior executives
- Ability to creatively explain and present complex concepts in an easy to understand manner
- Solid technical background with understanding and/or hands-on experience in cloud technologies (Such as AWS and/or Azure and/or GCP, Automation, Orchestration, CI/CD tools, Scripting etc.)
- Excellent presentation and creativity skills
- Willingness to travel as needed
- BA/BS degree or equivalent
Python
DjangoTechnical skills required:
- 5+ years building enterprise systems
- Worked on one or more large scale applications on Python Django
- Good understanding of distributed systems, scalability, and availability with an understanding of the CAP theorem and its implications for real-world distributed systems
- Understanding of distributed systems like Dynamo, HBase, various messaging and queuing systems and understanding of Time, Clocks, and Ordering of Events, rate control, load distribution
- Good knowledge of one or more relational and NoSQL databases and transactions Shrewd focus on latency and throughput of services
- In-depth understanding of concurrency, synchronization, NIO, memory allocation, and GC
- Experience with IaaS clouds like AWS/Google Cloud, Azure, OpenStack etc.
- Experience in working with Message Brokers and Application Containers
- Ability to detect fraud and risk mitigation
Responsibilities:
- Code reviews, ensuring that the code follows the best technical practices and design patterns
- Follow best technical practices, incorporate emerging solutions, and employ scalable designs that can be easily adopted
- Architect solutions by mapping customer business problems to end-to-end technology solutions
- Experience in working with Agile Methodology
- Regular monitoring and audits of the cloud infrastructure
- Managing System monitoring tools and developing processes for handling crisis situations
- Managing the development team and the support team. Setting processes that will increase the team’s efficiency
- Handling technical and managerial interviews for expansion of the team
Qualification and experience:
- B.E/B.Tech/M.E./M.Tech/M.S.
- 5+ years of experience working as a full stack engineer with a track record of delivering scalable products
- FinTech experience with Prepaid payment instruments and UPI experience is a big plus
- Machine learning experience would be preferable
AngularJS (1.x)- Strong in Web technologies (Angular, HTML, CSS) with full-stack development experience
- Database design and management, including being up on the latest practices and associated versions
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-end.
- Experience in Agile development methodologies
- Experience working with source control like GIT
- Good communication, client interfacing skills, and decision-making capability
Education:
- B.Tech (2020, 2021 Passout Candidates only)
Experience:
- Fresher / Trained Fresher
Adobe Illustrator
HTML/CSSThe ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.
Responsibilities
- Collaborate with the team to ensure consistency of designs across various media outlets
- Create compelling and effective logos, designs, print and digital media
- Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
Qualifications
- Bachelor's degree
- Full knowledge in the field of graphic designing
- 1 years of experience,or fresher in graphic designing
- Proficient in Adobe Creative Suite
- Photoshop/InDesign/illustrator/adobe animation
- video editing skills
- Strong communication, conceptual thinking,vedio editing , typography skills and design skills
- Portfolio of work
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and
interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon