Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.
Responsibilities:
- Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
- Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
- Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
- Provide comprehensive training to clients on Buildesk products and best practices.
- Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
- Identify and pursue opportunities for upselling and cross-selling within existing accounts.
- Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
- Articulate the value proposition of Buildesk products and recommend optimal solutions.
- Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
- Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
- Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
- Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
- Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
- Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.
Qualifications:
- Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
- A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
- Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
- Experience in monitoring customer health metrics and implementing strategies to minimize churn.
- Proficiency in CRM and ERP systems.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cravingcode Technologies Pvt Ltd
About
Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today
Connect with the team
Company social profiles
Similar jobs
.NET
C#
JavascriptWe are hiring for ASP.NET MVC/Core Developer.
Experience Range: 1-3 years
Role and Qualifications:
• Essential: Proficiency in ASP.NET MVC & ASP.NET Core, with a minimum of 1 year of hands-on experience
• Familiarity with .NET framework versions starting from .NET 4.5 and onwards
• Strong grasp of C#, JavaScript, TSQL, HTML, ASP.NET MVC, ASP.NET Core, ASP.NET Web API, and MSSQL
• Effective verbal and written communication skills
• Even candidates with foundational knowledge are encouraged, including freshers
If you're an ASP.NET developer ready to contribute your skills within a dynamic environment, we're excited to welcome you, regardless of where you're located.
Your expertise will be valued as we navigate the latest technologies and celebrate a culture of excellence.
Feel free to reach out and explore this opportunity further
About POSHN:
POSHN is an innovative India-based ag-fintech company founded in 2020, backed by top-tier financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market by applying first principles thinking and adopting a tech-product first mindset. The agri-supply chain is vast, complex, and traditionally unorganized. Our platform aims to simplify this complexity, empowering stakeholders and delivering a seamless, efficient experience.
About the TEAM:
Our core team comprises alumni from BITS Pilani, IIM, and XLRI, each bringing over a decade of experience in supply chain, technology, and product management. Our track record includes building several impactful tech-product startups from scratch.
About the Role:
• As a Senior QA Engineer, you will play a crucial role in defining and shaping the product's quality roadmap. This position offers significant flexibility and the opportunity to take on comprehensive responsibilities across the engineering stack at Poshn.
• You will be involved in lean experimentation to develop digital experiments that accelerate evidence-based decision- making, influencing product, business, and commercial strategies.
• Collaborate with UX and Data Engineering teams to ensure our products and services meet critical customer needs, thereby delivering outstanding customer and business value.
• Initiative in system improvements at both the design and implementation levels is expected as Poshn expands.
Responsibilities:
• Collaborate closely with both technical and non-technical stakeholders to grasp business objectives and convert them into quantifiable testing goals.
• Develop and manage testing environments tailored to validate application functionalities according to the established requirements.
• Lead comprehensive QA projects from start to finish, ensuring robust execution and adherence to project goals.
• Craft, maintain, and execute a suite of test cases for both manual and automated testing to ensure product scalability and efficiency.
• Perform thorough testing processes, streamline onboarding procedures for new platforms, and conduct detailed analysis to identify the root causes of issues and recommend viable solutions.
• Assume full responsibility for the quality assurance aspects of the product, ensuring efficient communication and timely delivery of tasks.
• Guide and mentor junior members of the QA team, setting high standards for quality and adherence to best practices in software testing.
Career Experience We'd Love to See:
• You have a minimum of 3 years of experience in quality assurance, particularly in testing web and mobile applications.
• Demonstrated ability to oversee significant QA initiatives from inception to deployment, ensuring quality and compliance throughout.
• Strong familiarity with Agile methodologies and the ability to adapt quickly to a dynamic, fast-paced work environment.
Technical Experience We’d Love to See:
• Expertise in at-least one of the test automation tools and frameworks like Selenium, Appium , Rest Assured
• Proficient in scripting languages used in test automation such as Puppeteer, Python.
• Experience in both manual and automated testing, with strong analytical skills to identify bottlenecks and inconsistencies.
• Knowledge of CI/CD practices using bitbucket pipelines, performance and memory tuning, and security testing
Bonus Points/Nice to Have:
• Experience in the e-commerce & supply chain industries is highly advantageous.
About You:
• A creative thinker with a strong desire to learn and continuously improve.
• You take pride in owning your work and demonstrate responsibility in task management.
• An analytical thinker with an intuitive grasp of how theoretical ideas can be transformed into practical applications that align with business objectives.
Benefits:
• Competitive salary with ESOPs, ensuring you are rewarded for your contributions.
• Generous leave policies and a pivotal role in a transformative startup within the agri-supply chain sector.
• A dynamic, fun, and collaborative work culture focused on continuous learning and growth.
• Autonomy in your day-to-day work, with support for professional development in areas you are passionate about.
Roles and Responsibilities:
• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
• Establish, grow, and maintain commercial ties with travel agents—both current and potential —in the designated territory to attract new partners for our services.
• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
• Align sales activities with tele-sales team, product, marketing, and customer success team.
• Build in-depth understand of our products and give demos or solve product queries to convert agents.
Experience and Skills you MUST have:
• At least 4 years sales experience in the travel industry
• Excellent communication and interpersonal skills
• Prior experience in acquiring travel agents or in visas or insurance is a big plus
• Proficient with using CRMs and google sheets
Job Description
Requirements
Benefits
Flutter
Android Development
iOS App DevelopmentYour Role
Our team is looking for experienced mobile developers to lead the development of cross-platform mobile applications and be responsible for major technical decisions associated with them accountable for their successful execution.
In this position on the software engineering team, you’ll have the opportunity to contribute to many client and internal-facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, so experience in end-to-end systems thinking across distributed components is key for this role.
What You Will Do
- Design, implement and deploy mobile applications
- Lead the delivery of software projects in a team-based environment
- Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
- Provide recommendations for continuous improvement.
- Work alongside other engineers on the team to elevate technology and consistently apply best practices.
- Help others to improve the quality of their work through regular design and code reviews
- Deliver new features to production environments and support them in operation
- Participate in building the open engineering culture at FarmSetu
FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.
What You Will Bring to FarmSetu
- 2+ years of experience developing applications at an enterprise scale using the mobile technologies in our stack
- Ability to translate user experience design (mockups, wireframes and user journeys) into code
- Familiarity with Cloud/SaaS architectures and how to build secure and maintainable applications
- Strong understanding of unit testing, design patterns and usage of tools like profilers
- Experience with source control and continuous integration tools
- Worked in an Agile multi-functional team
- Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
- Great oral and written communication skills
What We Offer
- Competitive salary
- Annual compensation reviews
- 12 days of annual leave plus public holidays
- Ongoing investment in you and your skills
- The right equipment for the job
PHPAndroid DevelopmentAbout the company:
About the role:
We are currently building an exciting multi-category, digital first, direct to consumer, commerce business for
couple of new brands in Food & Fashion category. The Engineering Team forms the backbone of our
ecommerce business. We build and iterate over our core platform that handles orders, payments, delivery
promises, order tracking & logistics integrations.
We are looking for an Engineering Manager to lead its development across web, mobile and in-store devices.
You will be responsible to work closely with business leaders to understand the developer needs and device
solutions through developer tools and services. The role incumbent will be managing a team of in-house &
outsourced developers and will be responsible for defining the technical roadmap, project delivery and
maintenance of systems developed in-house. The incumbent will also be driving technology innovation with
integrations and external partners to fully leverage the latest solutions and technologies for servicing the
organization needs. This role will report to the Director-Engineering.
Location: Mumbai based preferably. We can also consider Bangalore based candidates.
Responsibilities:
Your core responsibilities will include Technical Guidance, Execution, Delivery & Team Management. You will
be working in a fast-paced and agile work environment delivering quality solutions that have immediate
business impact.
Ownership of engineering features and components from concept, design, development &
deployment
Participate in the solution architecting, enterprise interface design and integration.
Work with users to understand requirements, and design scalable and efficient technology solutions.
Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and
interactions with other internal teams and external partners.
Communicate cross-functionally, collaborate with Business teams, Product managers, engineers and
QA to plan, own and deliver solutions on time.
Ensure teams follow best practices regarding coding standards, code reviews, and testing. Responsible
for code quality, review & release strategy.
Define and drive development team priorities and ensure delivery through in-house and vendor
development teams.
Keep tab of latest technology trends and leverage it for improvements/changes in current setup to
increase efficiency, reduce maintenance cost and time to market.
Publish regular reports of activities and highlight potential risks.
Attract, hire, retain, motivate and mentor engineering team resources.
Required Qualification, Experience & skills:
Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
6-8 years of overall developer experience with a focus on programming in PHP, and a working
knowledge of android and IOS app development
Prior experience in managing a team of min 4-6 engineers
Hands-on management with deep-dive into the details of software design, implementation and
debugging
Experience of implementing Agile, Scrum & Iterative processes
Experience taking a leading role in building complex software systems that have been successfully
delivered to customers
Knowledge of professional software engineering practices & best practices for the full software
development life cycle, including coding standards, code reviews, source control management, build
processes, testing, and operations
Experience in communicating with users, other technical teams, and senior management to collect
requirements, describe software product features, technical designs, and product strategy
Experience mentoring junior software engineers to improve their skills, and make them more
effective, product software engineers
Hands-on expertise in many disparate technologies, typically ranging from Web development, Mobile
app development, AWS, machine learning, large scale data platforms, service oriented architecture,
distributed systems design, android platform, front-end user interfaces, databases etc.
Regards
Team Merito
PHPJavascriptCompany description
Stints is a Boutique digital agency that provides digital services and growing across the world. www.stints.app
Min Experience: 4 years
Requirments
Required a strong candidate for Word press Web developer experience with exposure to large scale word press applications
- Complete knowledge of Word press architect, PHP, HTML5, CSS3, JavaScript, XML, JQuery, MySQL, Woo-commerce
- Ability to convert complex requirements into WordPress CMS.
- Ability to create and customize the plugin for complex requirements.
- Optimising performance & Security for the website.
- Must have experience of theme development, integration, and customization
- Should be able to understand the technical problem and be able to resolve it asap
- An understanding of front-end optimization techniques - Strong sense of visual design
-Strong experience with custom WordPress theme development, including accommodating full user editability, complex layouts, and plugins that require theme customization
- so it is important to have the ability to create setups from scratch
-Experience creating custom themes for use with WooCommerce
Job Types: Full-time,
Ruby on Rails (ROR)
RubyJavascript
MongoDBWork as a member of a team responsible for developing a large-scale, highly available and fault-tolerant SaaS based Leasing & Asset management solution in the commercial real estate space in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with technologies & frameworks such as Ruby on Rails, NodeJS, ReactJS, Heroku, AWS, Postgres DB
Essential Functions include but are not limited to the following.
You will be expected to:
- Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
- Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
- Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
- Guide/mentor the less experienced team members
- Participate in code reviews
- Work effectively as part of a distributed team
- Document the features worked by him/her
Key technical expertise areas expected for this role:
- Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming.
- Experience working with Ruby on Rails framework
- Experience on REST API Programming preferably based on a Microservices Architecture
- Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries.
- Strong troubleshooting skills
- Demonstrable ability to learn new programming languages and frameworks quickly
- Experience with distributed systems with specific focus on security and scalability
- Experience with modern cloud technologies such as AWS
Additional areas that would add value:
- Experience working with Cloud Service providers & platforms like AWS, Heroku
- Strong understanding of Design Patterns & their application in system design
- Test Driven & Behavior Driven Development
- Automated Unit/Integration testing
- Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
- Frontend web development with JavaScript frameworks like React
- Experience working on projects, preferably in the real estate domain
- Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
- Experience working in Agile Scrum/Kanban methodologies
- Experience working with Linux and Shell scripting
Education:
- Bachelors or Master’s in Computer Science or related fields
HTML/CSSAbout US
We (Swific Technology Pvt. Ltd.) are a young & dynamic start-up, backed up by top Angel Investors in the country. Our product, https://play.google.com/store/apps/details?id=com.swific.registerbook">Register Book is a simple, effective and user-friendly solution for small businesses, and individuals who want the ease of creating tabular notes/documents on their phone and in their preferred language. We currently support Hindi, Gujrati, Marathi, Telugu, Tamil, Bengali, or English.
We are a rapidly growing software product company with a lean team, doing high quality work building for the millions of Indians coming online on mobile and looking to use productivity tools to enhance their activities and business. The company is well funded by reputed blue chip investors and is growing fast. We promote a remote work culture where each team member has control over how and where they wish to work. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation. We follow a 5 day workweek.
Post covid, we might open an office in Mumbai as a primary location however, all the team members can still choose to work from home.
Why Join us?
- Growth - Registerbook is growing rapidly and building a category leader in a new software product segment and therefore there will be plenty of learning opportunities and ability to do cutting edge work.
- Scope - The marketing team is getting set up and being part of the first few members is a golden opportunity to catapult your career growth
- Passion - Opportunity to work with colleagues with a new and innovative way of thinking, positive energy and excitement.
- Job variety - Working with us you will never face a dull, boring routine as every day brings new challenges and opportunities.
- Our Culture - We value diversity and hire to enrich our teams with new ideas and perspectives. We are an equal opportunity employer and don’t discriminate based on religion, caste, colour or gender. We offer a flat and transparent work culture where you are encouraged to communicate openly and share opinions irrespective of your role or designation.
- Remote Work - We promote remote work and you would be free to work from anywhere you want.
- Compensation - We are well funded and will match the industry best compensation.
Responsibilities:
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
- Help define and refine user personas.
- Present and communicate insights in order to help shape long-term product strategy.
- Create use cases and flow diagrams, and define information hierarchies.
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
- Design and prototype elegant interactive solutions.
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
- Collaborate with front-end developers to translate design appropriately.
- Provide support by participating in creative decision-making.
Requirements:
- Understanding of interaction design principles.
- A user-centric mindset.
- Attention to detail.
- Creative & analytical problem-solving approach, articulative, and rational.
- Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
- 3 to 4 years of experience as a UI-UX Designer or a similar role.
- Bachelor's, associate's, or relevant program degree in design or art-related field.
- Portfolio of high-quality work and project samples.
- Mastery of foundational design concepts and visual principles, especially for the digital world.
- Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.
***Immediate Joiners are preferable ***
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon