Customer Success Manager

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

Key Responsibilities:

• Develop and implement effective sales strategies to achieve and exceed business targets in the IT solutions space.
• Identify and pursue new business opportunities through market research, cold calling, referrals, and networking within target industries.
• Regularly visit industrial and commercial business areas to identify potential clients and expand market reach.
• Build and maintain strong, long-term relationships with clients, including developing personal rapport and trust at all organizational levels.
• Conduct on-site client visits to understand business needs, provide consultations, and ensure continued engagement and satisfaction.
• Deliver tailored product presentations and demos, showcasing ERP, CRM, HRMS, and automation solutions relevant to the client’s industry.
• Negotiate contracts, pricing, and terms aligned with company standards and customer expectations.
• Work closely with internal product, marketing, and support teams to deliver complete and customized solutions.
• Generate client leads through satisfied customer referrals and word-of-mouth.
• Stay updated on market trends, competitor offerings, and sector-specific challenges in industries such as manufacturing, healthcare, textile, and automotive.
• Maintain accurate records of sales activities, client interactions, and pipeline progress using CRM tools.

Qualifications & Skills:

• Education: Bachelor's degree in Business, Marketing, Information Technology, or a related field (preferred).
• Experience: 2–5 years of B2B sales experience in IT solutions, especially ERP, CRM, HRMS, or automation systems. Exposure to such Softwares, proficiency in MS Office ( Word, Excel ) and more.
• Excellent interpersonal skills with the ability to build trust and long-lasting client relationships, both professionally and personally.
• Proven track record of meeting or exceeding sales targets, with strong negotiation and closing abilities.
• Confident in conducting market research, territory mapping, and direct client outreach.
• Ability to work independently while contributing effectively in team environments.
• Familiarity with CRM systems and data-driven sales reporting.
• Willingness to travel frequently for client meetings, area visits, and business development efforts.

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We are looking for a UI Designer to create visually appealing, user-friendly digital experiences. The ideal candidate will have a strong understanding of design principles, typography, and color theory, with a keen eye for detail. You will work closely with UX designers, developers, and product managers to ensure seamless user interfaces across web and mobile applications.

Key Responsibilities:

• Design aesthetically pleasing and intuitive user interfaces for web and mobile applications.
• Create wireframes, high-fidelity mockups, and interactive prototypes using tools like Figma, Sketch, or Adobe XD.
• Develop and maintain UI design systems, style guides, and reusable components.
• Collaborate with UX designers to translate user research and wireframes into pixel-perfect UI designs.
• Ensure consistency in branding, typography, and visual hierarchy across all digital products.
• Work with developers to ensure accurate implementation of designs.
• Optimize UI designs for accessibility, responsiveness, and performance.
• Stay updated with the latest design trends, tools, and best practices.