Customer Success Manager

TAPPP is building the next-generation digital platform by leveraging cell-based architecture to integrate technologies like Artificial Intelligence, Rules, Workflows, Microservices, FaaS (Function as a Service), Micro-frontends, and Micro apps to create a highly extensible and cutting-edge technology platform that brings together sports fans with broadcasters, sports teams, and sportsbooks to create a marketplace for all aspects of sports and we are available across platforms via the Web, Mobile, Roku, and Tablets.

Building out this brand presents significant product and engineering challenges. At the center of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end.

TAPPP is led by a very able leadership team drawn from Industry leaders from companies like ESPN, Amazon, Blackhawk, Kargocard, Visa, and many others.

Who are we looking for:

A coding enthusiast who loves writing elegant code and developing software systems.

As a Roku developer, you will be a part of the core product development team that is responsible for building high-performant components of the TAPPP platform.

Your responsibility:

• You will be responsible for designing, coding, reviewing, testing, and bug-fixing different modules of the software product that needs to work seamlessly across different environments.
• Write production-quality code in Brightscript / Scenegraph.
• Write unit-test code for robustness, including edge cases, usability and general reliability.
• You will work in an Agile team, working on the TAPPP revolutionary platform. 
• Interface with other teams and/or third-party vendors to assist in the deployment of applications on Roku platforms.

Mandatory technical skills:

• At least 3 years of experience in developing apps for Roku devices.
• Strong knowledge of BrightScript, SceneGraph, and core scripting languages like JS.
• Experience with REST APIs interaction and a strong understanding of client-server architectures.
• Experience with Media Playback, streaming concepts, HLS, and manifests.

Other

Strong independent contributor.

Comfortable working in a start-up environment.

The position is based in Pune(India).

 Acquiring new potential Kirana customers in the assigned geography.

·         Generating profitable sales from new customers and sales growth from existing customers.

·         Promoting private labels and selective offers to customers timely.

·         Maintaining accurate records and planning the numbers, both customer wise and category wise, and meeting them timely.

·         Drafting LOI/Agreements with registered customers.

·         Reviewing sales performance

·         Should be ready for Field Job and hold good relation with Kirana Shops

·         Having an in-depth knowledge of B2B Sales (Kirana Sale) from Retail Industry

·         Managing relationships with key retail outlets

·         Addition of New prospective outlet in the System

·         To control and monitor Margin

·         Should know the price of SKUs of competitors

·         Organising sales visits basis the beat plan to the customers

·         Pitching categories and brands for sales to the customers

·         Establishing new business by ensuring new customer acquisition and activation

·         Maintaining accurate records of the customer base to be chased

·         Attending daily briefings to stay updated on the development plans

·         Reviewing sales performance

·         Negotiating with the customers and exploring cross selling opportunities to get maximum profitability

·         Aiming to achieve monthly and annual targets

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

1. A candidate with 2+ years of experience in building high-quality Android apps. 
2. A strong understanding of the full life cycle of app development.
3. Experience in designing, developing, debugging and deploying software for server-side development using Java/ Kotlin language.
4. Understanding and the sound of Android SDK, in different versions of Android, and how to effectively write code for a multitude of Android devices.
5. Excellent knowledge of Android design principles and third-party libraries 
6. Experience in building RESTful API's focusing on integration with back-end services.
7. Hands on experience with continuous integration.
8. Passionate about Android and are always up to date with the latest industry trends concerning OS, devices, applications, web technologies and new user interactions as they are released.

• Bachelor’s Degree in Computer Science or equivalent
• 8-12 years’ of industry experience in programming web applications, mobile and/or large scale enterprise products
• Deep knowledge of C#, ASP, .NET, MVC, .Net core
• Deep knowledge and extensive experience working on Ruby or React and JavaScript, as required
• Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
• Extended experience with SQL, relational and non-relational databases
• Experience in TFS and Visual Studio
• Hands on experience with SDLC and programming design patterns
• Experience with Agile methodology
• Skillful at reviewing new feature impact on an application and recognizing potential risks
• Uses time effectively and efficiently
• Quickly learns new technologies
• Detailed oriented, professional and possesses a positive work attitude
• Communicate professionally both verbally and in writing
• Effective time management skills
• Knowledge on UI technologies will be plus

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
• Conducts systems analysis and makes recommendations to improve the system to achieve an outcome.
• Promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive unit tests.
• Contributes to Technical Requirements Documents.
• Requests constructive feedback for designs early in the process.
• Communicates successfully with large teams and many stakeholders.
• Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers.
• Assists in removing obstacles for the team to yield successful sprints.
• Performs peer code reviews to ensure quality of the codebase.
• Ability to decompose and delegate work to junior engineers.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
• Works effectively with multiple projects and features.
• All other duties as assigned.

• Generate new business opportunities by introducing the company’s wide suite of solutions within assigned territories and accounts via cold-calling, email, and social media prospecting.
• Identify the key decision-makers within these prospects to understand their requirements in detail and how the can company help in delivering those requirements.
• Follow-up on leads generated through websites, events, emails campaigns, and qualify it further to be passed on to the sales reps for closure.
• Keep the data within the CRM updated with all the relevant information, communications on regular basis.
• Maintain and expand your database of prospects within your assigned territory
• Work closely with the assigned sales rep to grow the sales pipeline to meet monthly, quarterly targets.

Key Requirements.

• 2-5 years of experience in inside sales in India and other Southeast Asian countries.
• Excellent verbal and communication skills.
• Strong listening skills.
• Ability to multi-task, prioritize and manage time effectively.
• Experience working with HubSpot CRM or equivalent.
• Familiar with basic email and phone etiquettes while communicating with clients or prospects.

Skill Sets

• Communication.
• Cold calling.
• Listening
• Business Email Writing.
• Organizing and Planning.
• Problem-solving and analytical.
• Market research and information gathering.