The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description:
We are looking for an experienced Mainframe COBOL Developer to join our team in Pune. The ideal candidate will have strong technical expertise in COBOL, JCL, DB2, and other mainframe technologies, along with good problem-solving skills and the ability to work independently.
Key Responsibilities:
- Design, develop, test, and implement COBOL programs on IBM Mainframe.
- Maintain and enhance existing applications using COBOL, JCL, and DB2.
- Work closely with business analysts and QA teams to understand requirements and deliver solutions.
- Perform impact analysis, code reviews, and production support activities.
- Ensure adherence to SDLC processes and project guidelines.
- Troubleshoot and debug production issues in a timely manner.
Technical Skills:
- Strong experience with COBOL, JCL, DB2, VSAM.
- Proficiency in working on IBM Mainframe systems (z/OS).
- Experience with tools like TSO/ISPF, Endevor/Changeman, File-AID, Abend-AID.
- Understanding of CICS (if applicable).
- Exposure to batch processing and job scheduling tools (e.g., CA7, Control-M) is a plus.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- Good communication and documentation skills.
- Ability to work in an Agile or waterfall development environment.
Key Responsibilities:
❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.
❖ Understand client requirements and proactively identify relevant sales opportunities.
❖ Respond to client inquiries and share detailed information via email or other communication channels.
❖ Build and manage a robust database of existing and prospective clients.
❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.
❖ Proactively identify and secure new business to consistently exceed revenue goals.
❖ Present and clearly explain services to prospective clients to generate interest and trust.
❖ Conduct research to identify and qualify high-potential leads.
❖ Consistently close deals and meet defined sales targets.
React.js
Javascript
Redux/Flux
HTML/CSS
jQueryWork with development teams and product managers to ideate software solutions
Design client-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning applications
Write effective APIs when needed
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create secure applications
Build features and applications with a mobile responsive design
Write technical documentation
Work with analysts to improve software
Requirements and skills
Proven experience as a Full Stack Developer or similar role
Experience developing desktop and mobile applications
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery, Reactjs, Nextjs, Bootstrap)
Familiarity back-end languages/ stack (e.g. Javascript, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
Organizational skills
Greetings from zealous services!!
We have Immediate requirements for Fresher in BPO Semi Voice Process @ Chennai
Interview Scheduled:
- Walk-in: Monday to Friday (10 AM to 4 PM)
Contact Details:
Reference Name: PRAVALIKA (HR)
Job Description:
- Designation: Customer Support Executive
- Process: International US Non-Voice Process (Semi Voice)
- Shift Timings: Night Shift (7.30 Pm To 5.30 Am)
- Salary : 8500 + Incentives upto 3000 (based on your performance) + Food & Refreshment
- Working Days: 5 Days working (Sat,Sun Fixed off)
- Qualification: Any Graduates (Arts & Science, Engineering) / Diploma / ITI / Distance / Drop out (2017 to 2021 passed out only). Up to 3 backlogs can apply.
- Age: Between 18 to 26 years
- Work Location: Nungambakkam, Chennai.
- Requirement: Immediate
Do mention "PRAVALIKA(HR)" on the right top of your resume as your reference.
Note: Interested candidates can "Walk-in" directly to our office premises with your updated resume and copy of aadhar card.
Documents Mandatory:
- Carry Updated resume and aadhar xerox.
- All your original educational documents for verification purposes.
Venue Details:
Zealous Services
No.17/7, 'B' Block Ground Floor NRCS Towers,
Kodambakkam High Road, Nungambakkam.
Chennai - 600034
Landmark: Near Hotel Palm Grove, Opp to Domino's.
### Refer to your Friends too!!! Spot Offer!!! Grab the opportunity Don't miss it !!! ####
Java
Spring BootQualification & Experience
- A Bachelor’s / Master’s degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus Hackathon participation and accolades are a plus.
- Total Exp- 6-8 years with minimum 6+ years of professional software development experience on Java / J2EE
- Full SDLC experience (Requirements Gathering, Architecture, System Design, Development, QA, etc…)
- Experience with Spring Boot/Spring Framework ( IOP/DI, REST, Security)
- Experience with SOAP / REST web services Knowledge of SQL
- Knowledge of No SQL concepts.
- Work experience on Apache SOLR , REDIS / Relevant Cache Manager , Lucene , Elastic Search .
- Mongo DB & Postgres DB / RDBMS is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions like Kafka or RabbitMQ
- Bonus Points for Micro Service Design and Development experience
- Used Agile methodology / Scrum
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, Shell Scripting & Build Systems
- Experience in performance optimization is an added advantage
Responsibilities:
-You will be actively involved during the entire technology development lifecycle.-
Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support. Primary role in software development with object-oriented Java.
-The customized solutions that you will be architecting and developing will also require knowledge and experience with Spring / Spring Boot / Hibernate / ORM Concepts, SOAP / REST, and SQL / No SQL.
-Ability to learn new technologies quickly and willingness to read and digest large existing source code and take Ownership on complex component or subsystem to drive improvements and Re- Architecture. --Work with a team of amazing developers and designers involved in the -design and development of global platforms.
Invent and prototype new features, build, test and ship them to customers as SaaS, Cloud Based or hosted product platforms
Drive the implementation of new technologies which improve our ability to build great customers products. Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
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Responsible for planning, connecting, designing, scheduling, and deploying data warehouse systems. Develops, monitors, and maintains ETL processes, reporting applications, and data warehouse design. |
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Role and Responsibility |
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· Plan, create, coordinate, and deploy data warehouses. · Design end user interface. · Create best practices for data loading and extraction. · Develop data architecture, data modeling, and ETFL mapping solutions within structured data warehouse environment. · Develop reporting applications and data warehouse consistency. · Facilitate requirements gathering using expert listening skills and develop unique simple solutions to meet the immediate and long-term needs of business customers. · Supervise design throughout implementation process. · Design and build cubes while performing custom scripts. · Develop and implement ETL routines according to the DWH design and architecture. · Support the development and validation required through the lifecycle of the DWH and Business Intelligence systems, maintain user connectivity, and provide adequate security for data warehouse. · Monitor the DWH and BI systems performance and integrity provide corrective and preventative maintenance as required. · Manage multiple projects at once. |
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DESIRABLE SKILL SET |
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· Experience with technologies such as MySQL, MongoDB, SQL Server 2008, as well as with newer ones like SSIS and stored procedures · Exceptional experience developing codes, testing for quality assurance, administering RDBMS, and monitoring of database · High proficiency in dimensional modeling techniques and their applications · Strong analytical, consultative, and communication skills; as well as the ability to make good judgment and work with both technical and business personnel · Several years working experience with Tableau, MicroStrategy, Information Builders, and other reporting and analytical tools · Working knowledge of SAS and R code used in data processing and modeling tasks · Strong experience with Hadoop, Impala, Pig, Hive, YARN, and other “big data” technologies such as AWS Redshift or Google Big Data
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- Involved in end to end recruitment cycle
- Have experience in recruitment in the IT sector
- Coordinating with hiring managers to understand requirements and appropriate skill sets to ensure we meet current and future resource demands
- Utilize appropriate sourcing channels effectively (Portals, advertising, networking, employee referral program)
- Monitor recruitment sourcing methods and make recommendations to improve applicant attraction
- Complete initial screening interview of potential candidates
- Suggest innovative solutions to sourcing challenges
- Suggest innovative solutions to sourcing challenges
- Should be able to close the position as soon as possible
Angular (2+)jQuery1. ASP.Net Webforms , .Net Core 2.0
2. Angular 2 and above
3. HTML Javascript and JQuery skills
4. SQL Server 2012/2016
5. MVC and Design Patterns
6. Object-oriented analysis and design (OOAD)
7. Should have worked on at least one complete SDLC
8. Experience with Git.
Critical Gamechangers:
1. At least 1 live project using above tech stack
2. Strong analytical skills
3. Leadership/Mentoring skills
Key Responsibilities:
1. Understand existing Web applications & Develop and maintain .NET Web applications
2. Deliver within specified timelines and up to expected quality standards
3. Enhance Web applications as per client change requests
4. Perform root cause analysis to address issues reported
5. Liaise with peers, if required, and coordinate with other teams (DB, Testing,
Front-end) to ensure timely and qualitative delivery.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon