
The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

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DataHavn IT Solutions is a company that specializes in big data and cloud computing, artificial intelligence and machine learning, application development, and consulting services. We want to be in the frontrunner into anything to do with data and we have the required expertise to transform customer businesses by making right use of data.
About the Role:
As a Data Scientist specializing in Google Cloud, you will play a pivotal role in driving data-driven decision-making and innovation within our organization. You will leverage the power of Google Cloud's robust data analytics and machine learning tools to extract valuable insights from large datasets, develop predictive models, and optimize business processes.
Key Responsibilities:
- Data Ingestion and Preparation:
- Design and implement efficient data pipelines for ingesting, cleaning, and transforming data from various sources (e.g., databases, APIs, cloud storage) into Google Cloud Platform (GCP) data warehouses (BigQuery) or data lakes (Dataflow).
- Perform data quality assessments, handle missing values, and address inconsistencies to ensure data integrity.
- Exploratory Data Analysis (EDA):
- Conduct in-depth EDA to uncover patterns, trends, and anomalies within the data.
- Utilize visualization techniques (e.g., Tableau, Looker) to communicate findings effectively.
- Feature Engineering:
- Create relevant features from raw data to enhance model performance and interpretability.
- Explore techniques like feature selection, normalization, and dimensionality reduction.
- Model Development and Training:
- Develop and train predictive models using machine learning algorithms (e.g., linear regression, logistic regression, decision trees, random forests, neural networks) on GCP platforms like Vertex AI.
- Evaluate model performance using appropriate metrics and iterate on the modeling process.
- Model Deployment and Monitoring:
- Deploy trained models into production environments using GCP's ML tools and infrastructure.
- Monitor model performance over time, identify drift, and retrain models as needed.
- Collaboration and Communication:
- Work closely with data engineers, analysts, and business stakeholders to understand their requirements and translate them into data-driven solutions.
- Communicate findings and insights in a clear and concise manner, using visualizations and storytelling techniques.
Required Skills and Qualifications:
- Strong proficiency in Python or R programming languages.
- Experience with Google Cloud Platform (GCP) services such as BigQuery, Dataflow, Cloud Dataproc, and Vertex AI.
- Familiarity with machine learning algorithms and techniques.
- Knowledge of data visualization tools (e.g., Tableau, Looker).
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience with cloud-native data technologies (e.g., Apache Spark, Kubernetes).
- Knowledge of distributed systems and scalable data architectures.
- Experience with natural language processing (NLP) or computer vision applications.
- Certifications in Google Cloud Platform or relevant machine learning frameworks.
Required skills and experience: · Solid experience working in Big Data ETL environments with Spark and Java/Scala/Python · Strong experience with AWS cloud technologies (EC2, EMR, S3, Kinesis, etc) · Experience building monitoring/alerting frameworks with tools like Newrelic and escalations with slack/email/dashboard integrations, etc · Executive-level communication, prioritization, and team leadership skills
IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.
IT Asset Management –
- Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
- Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
- Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
- Must have handled Asset management project in past and configured the required workflows & lifecycle management.
- Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
- Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
- Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
- Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
- Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
- Carry out any other task in line with the main purpose of the job.
- Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
- Preference: HealthCare domain
The ideal candidate is well versed in Photoshop and experienced in all manner of web-design elements, such as the design and layout of buttons, links, menus, and text.
Will work creatively and directly with User Interface Head to create and deliver quality work in a timely manner.
Will be responsible for creating the look and feel of the public website/marketplace/eCommerce
Creating responsive design using media query and bootstrap.
Web and mobile UI/UX design & wireframe mockups, and prototypes Using Photoshop, illustrator online mockup tool. Graphic work like logo, brochure, magazine ad, poster, icon & infographic design using Photoshop and illustrator and any previous eCommerce/marketplace will be an added advantage.
- Experience in 3DCS(preferred) Stack up tool or any other 3D Tolerance analysis tool
- Experience in performing Tolerance stack up calculations (1D & 2D) like Worst case, RSS etc
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- Knowledge in Parts & Assembly inspection technics (CMM, Inline Measurement etc.)
- Knowledge in Assembly technics (Basic understanding of jig and fixture concept)
- Knowledge in Press, Injection moulding & Casting tools.
- Exposure to Component / Overall vehicle development process
- Fair communication and interpersonal skills.
The role
The role of the content marketing associate is primarily to act as a liaison between our business and our customers & target audience. We are looking for somebody who shares our passion for customer obsession and can provide value to our customers through content.
Are you the one?
You are a communicator first. You love to empower your readers with intriguing information that addresses their core problems. You know the tricks of an excellent writer who can grasp readers' attention, engage and entertain through content, consequently building a community.
You understand the nuances of email and the way people like to consume newsletters. You know the nuances of writing well and passively, leading the reader to take action.
Some essential qualities you have:
You are a curious individual who is constantly learning and growing in the ML and MLOps domain
You know how to convey complex ideas in easy-to-understand content pieces
You are skilled at maintaining the balance between speed and quality
You can engage readers through words
You like to be innovative in your content presentation
You love writing <3
Technical knowledge:
You are well versed in the world of Machine Learning and all the components that are a part of it. You have extensive knowledge about the ML model lifecycle. Knowing MLOps and its lifecycle is a bonus.
Note:
Having prior experience in data science or machine learning is a must for this role.
This role would be most suitable for people with 1-2 years of experience
Love doing this?
You will be exposed to all the departments of our business - engineering, product, marketing, and sales to gain a deep understanding of the product and the people who need it.
Your primary responsibilities involve
Creating social media content and assisting the marketing team to grow our social audience.
Writing engaging newsletters that focus on providing value to our readers.
Researching the newest trends in the world of MLOps and being abreast with all the latest happenings.
Assisting in developing thought leadership articles.
Assisting the marketing team in writing product-led content.
You are valuable!
We understand that content marketing is a challenging task that requires a deep understanding of subjects and the skill of persuasion as well. And growing an audience through writing is more challenging!
We offer competitive pay to you that reflects your efforts, knowledge, and skill
- 3+ years of experience with Ruby On Rails.
- Strong Project & Time Management Skills, along with the ability to apply these skills while working independently, or as part of a team.
- Knowledge of blockchain technology, smart contracts and cryptocurrency will be an added advantage
- Experience in fintech domain will be another added advantage
- Bachelor’s degree in computer programming, computer science, or a related field.
- Fluency or understanding of specific languages, such as Java, PHP, or Python, and operating systems may be required.
Note 2 - Immediate joiner required only max upto 15 days
- FCM,Geolocation,Camera,REST API,debugging,testing and deployment skills to both platforms Google play and apple app store.
Job Description :
- Energy and enthusiasm to work in a dynamic startup-style environment
- Will work on bug-fixing and improving application performance.
- Will Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Will collaborate with cross-functional teams to define, design, and ship new features.
- Should have experience with Mobile App developments on multiple platforms (React Native / iOS / Android)
- Should know about object-oriented programming concepts and design patterns
- Strong Knowledge of React.js
- Experience with third-party libraries and APIs
- Build pixel-perfect, buttery smooth UIs across both mobile platforms
- Very comfortable with SQL, NoSQL Databases like Couchbase
- Solid understanding and experience with JavaScript, Jquery, HTML5, CSS3
- Should have a working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Strong knowledge and experience of building for Security, Performance, and Scalability
- Should have a solid understanding of the full mobile development life cycle
- Great communication skills
- Good team player with a can-do attitude.







