Customer Success Specialist

at The Smart Fellowship

Customer Success Specialist

The Smart Fellowship

Company

Home

Customer Success Specialist

at The Smart Fellowship

Posted by Kanchi Joshi

1 - 3 yrs

₹4L - ₹6L / yr

Vile parle

Skills

Customer Success

Customer Retention

Customer Relationship Management (CRM)

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role:

You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

Learner satisfaction and retention rates.
Response time and resolution rates for learner queries.
NPS (Net Promoter Score) and positive learner feedback.
Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

1-2 years of experience in customer success, or a similar customer-facing role.
Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
Proficiency in MS Excel and CRM tools.
Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Our Client has appointed us to identify and hire a Customer Success Specialist

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role:

You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

Learner satisfaction and retention rates.
Response time and resolution rates for learner queries.
NPS (Net Promoter Score) and positive learner feedback.
Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

1-2 years of experience in customer success, or a similar customer-facing role.
Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
Proficiency in MS Excel and CRM tools.
Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About The Smart Fellowship

Founded :

2017

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

Similar jobs

Student internships Embedded and IOT

at Knowx innovations Pvt Ltd

1 recruiter

Posted by Bhimsen G.V

Bengaluru (Bangalore)

0 - 0 yrs

₹1L - ₹2L / yr

Final Cut Pro

Embedded C

Microcontrollers

Internship Opportunity – Embedded Systems & IoT

Join our hands-on internship program designed for engineering students passionate about core tech. You'll work on real-time projects involving microcontrollers, sensors, RTOS, circuit design, and IoT protocols.

Gain exposure to AI-integrated embedded applications and build a strong project portfolio with mentorship and placement support.

Location: Bangalore (Hybrid/On-site)

Duration: 2–3 months

Eligibility: Final-year students and pre final year (ECE/EEE/CSE/Mechatronics)

#EmbeddedSystems #IoTInternship #EngineeringInternship #CoreTechCareers #Microcontrollers #RTOS #PCBDesign #IoTProjects #KnowxInnovations #AIoT #TechInternship #SkillDevelopment #HandsOnLearning #BangaloreInternship #StudentInternship

Internship Opportunity – Embedded Systems & IoT

Gain exposure to AI-integrated embedded applications and build a strong project portfolio with mentorship and placement support.

Location: Bangalore (Hybrid/On-site)

Duration: 2–3 months

Eligibility: Final-year students and pre final year (ECE/EEE/CSE/Mechatronics)

PHP Developer

at Genius Placement Services

1 recruiter

Posted by Muskan Keshvani

Ahmedabad

3 - 5 yrs

₹3L - ₹5L / yr

PHP

MySQL

Test methods

AJAX

jQuery

Job description:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure

Knowledge about socket

Job description:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure

Knowledge about socket

Database developer

is an agile and innovative, global analytics company driven

Agency job

via Jobdost by Mamatha A

Mumbai

3 - 5 yrs

₹5L - ₹10L / yr

ETL

Business Intelligence (BI)

PowerBI

SQL

uat

+6 more

Job Description – Developer (ETL + Database)

 Develop, document & Support ETL mappings, Database structures & BI reports.

 Perform unit testing of developments done by him/her.

 Participate in UAT process and ensure quick resolution of any UAT issue.

 Manage different environments and be responsible for proper deployment of code in all client

environments.

 Prepare release documents.

 Prepare and Maintain project documents as advised by Team Leads.

Skill-sets:

 3+ years of Hands on experience on ETL Pentaho Spoon Talend & MS SQL Server, Oracle & SYBASE Database tools.

 Ability to write complex SQL and database procedures.

 Good knowledge and understanding regarding Data warehouse Concepts, ETL Concepts, ETL

Loading Strategies, Data archiving, Data Reconciliation, ETL error handling etc.

 Problem Solving.

 Good communication skills – written and verbal.

 Self-motivated, team player, action and result oriented.

 Ability to successfully work under tight project schedule

Job Description – Developer (ETL + Database)

 Develop, document & Support ETL mappings, Database structures & BI reports.

 Perform unit testing of developments done by him/her.

 Participate in UAT process and ensure quick resolution of any UAT issue.

 Manage different environments and be responsible for proper deployment of code in all client

environments.

 Prepare release documents.

 Prepare and Maintain project documents as advised by Team Leads.

Skill-sets:

 3+ years of Hands on experience on ETL Pentaho Spoon Talend & MS SQL Server, Oracle & SYBASE Database tools.

 Ability to write complex SQL and database procedures.

 Good knowledge and understanding regarding Data warehouse Concepts, ETL Concepts, ETL

Loading Strategies, Data archiving, Data Reconciliation, ETL error handling etc.

 Problem Solving.

 Good communication skills – written and verbal.

 Self-motivated, team player, action and result oriented.

 Ability to successfully work under tight project schedule

Software Engineer - Backend

at UserExperior Technologies Pvt Ltd

2 recruiters

Posted by Vimlesh Gautam

Remote only

2 - 3 yrs

₹6L - ₹25L / yr

Java

Spring Boot

Microservices

Jenkins

J2EE

+2 more

UserExperior is a SaaS product that helps products & engineering teams uncover issues experienced by their end users 5X faster. Some of the best brands across industries use our product and we are proud to be building a product from India for the world. We are expanding our engineering team and hiring for best engineering minds to be part of this rocket ship who are passionate about building great products.

Roles & Responsibilities :

You’ll work as part of the software engineering team along with other front-end, back-end, mobile app, QA teams & you will also closely work with the founder.
You should be able to take the ownership of a project end to end.
Your primary focus will be to build, implement & maintain the complete back-end stack of the product.
You will create production grade code and will implement the solutions which run bug free.
Participate in product development discussions and product development road-maps.
Collaborate with members across departments to identify and build on improvements to product, process and systems.
Required Experience and Qualifications:

2 to 6 years of software development experience.
Experience of working on application architecture design will be preferred.
Experience of working in at least 1 or 2 projects, managing or leading the entire tasks.
Experience in Docker/Kubernetes, Agile methodologies & CI/CD automation process.
Knowledge of Queueing technologies like Kafka, RabbitMQ, ActiveMQ, Version control using Git.
Experience in microservices architecture, in-memory systems like Redis and basic knowledge of Linux/Unix systems.
Experience of building applications processing large volumes of streaming data will be preferred.
Experience from a middle size company or from a startup will be preferred.
BE/MCA/MSc in Computers/Information technology with a good academic record.

Key Skills:

Java, & Spring boot
Hibernate
Spring Boot JPA
Object Oriented Programming
MySQL & MongoDB
Jenkins

Perks & Benefits:

Great learning, innovative and development platform.
Remote work and flexible timings.
Reimbursement of the online learning courses on certification.
Medical insurance coverage for you and the dependence.
Five Working days per week.

Roles & Responsibilities :

You’ll work as part of the software engineering team along with other front-end, back-end, mobile app, QA teams & you will also closely work with the founder.
You should be able to take the ownership of a project end to end.
Your primary focus will be to build, implement & maintain the complete back-end stack of the product.
You will create production grade code and will implement the solutions which run bug free.
Participate in product development discussions and product development road-maps.
Collaborate with members across departments to identify and build on improvements to product, process and systems.
Required Experience and Qualifications:

2 to 6 years of software development experience.
Experience of working on application architecture design will be preferred.
Experience of working in at least 1 or 2 projects, managing or leading the entire tasks.
Experience in Docker/Kubernetes, Agile methodologies & CI/CD automation process.
Knowledge of Queueing technologies like Kafka, RabbitMQ, ActiveMQ, Version control using Git.
Experience in microservices architecture, in-memory systems like Redis and basic knowledge of Linux/Unix systems.
Experience of building applications processing large volumes of streaming data will be preferred.
Experience from a middle size company or from a startup will be preferred.
BE/MCA/MSc in Computers/Information technology with a good academic record.

Key Skills:

Java, & Spring boot
Hibernate
Spring Boot JPA
Object Oriented Programming
MySQL & MongoDB
Jenkins

Perks & Benefits:

Great learning, innovative and development platform.
Remote work and flexible timings.
Reimbursement of the online learning courses on certification.
Medical insurance coverage for you and the dependence.
Five Working days per week.

Quality Analyst

at Questionpro

3 recruiters

Posted by Human Resource

Remote only

3 - 8 yrs

₹5L - ₹12L / yr

Selenium

Appium

Test Automation (QA)

Software Testing (QA)

Main tasks and responsibilities:-

Defines, develops and implements quality assurance practices and procedures, test plans and other QA assessments.

Works collaboratively with development during all stages of projects to provide in process testing results.

Coordinates groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.

Records and reports on testing metrics.

Candidates should have good communication skills.

Essential Skills:-
- Good knowledge in Selenium/ Selenium, Java testing
- Mobile App testing experience

Java Developer | Amritsar

at SimbaQuartz

1 recruiter

Posted by Raman Sharma

Amritsar

3 - 7 yrs

₹4L - ₹7L / yr

Spring

Java

J2EE

Struts

Hibernate (Java)

+1 more

Basically will be working on Backend Development , Java, Core Java, APIs, Java Servlets, Offbiz Framework.

Responsibilities:

· Improving system quality by identifying issues and common patterns, and developing standard operating procedures

· Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing systems

· Maintaining and improving existing codebases and peer review code changes

· Liaising with colleagues to implement technical designs

· Investigating and using new technologies where relevant

· Providing written knowledge transfer material, overseeing the development of documentation.

· Working closely with clients and cross-functional departments to communicate project statuses and proposals.

· Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.

· Managing the software development lifecycle, monitoring system performance.

· Communicating key project data to team members and building cohesion among teams.

· Developing and executing project plans.

· Applying mathematics and statistics to problem-solving initiatives.

· Applying best practices and standard operating procedures.

· Creating innovative solutions to meet our company’s technical needs.

· Testing new software and fixing bugs.

· Shaping the future of our systems.

Basically will be working on Backend Development , Java, Core Java, APIs, Java Servlets, Offbiz Framework.

Responsibilities:

· Improving system quality by identifying issues and common patterns, and developing standard operating procedures

· Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing systems

· Maintaining and improving existing codebases and peer review code changes

· Liaising with colleagues to implement technical designs

· Investigating and using new technologies where relevant

· Providing written knowledge transfer material, overseeing the development of documentation.

· Working closely with clients and cross-functional departments to communicate project statuses and proposals.

· Analyzing data to effectively coordinate the installation of new systems or the modification of existing systems.

· Managing the software development lifecycle, monitoring system performance.

· Communicating key project data to team members and building cohesion among teams.

· Developing and executing project plans.

· Applying mathematics and statistics to problem-solving initiatives.

· Applying best practices and standard operating procedures.

· Creating innovative solutions to meet our company’s technical needs.

· Testing new software and fixing bugs.

· Shaping the future of our systems.

Graphic Designer

at Elorce Industries

1 recruiter

Posted by Manognya Avasarala

Hyderabad

0 - 5 yrs

₹1L - ₹10L / yr

Graphic Designing

3D modeling

3ds Max

maya

3d walk through

Major Job Responsibilities: Artistic skills – 3D artists need a talent for art and a strong understanding of colour, texture, and light, and how these elements work together. Time management – when working on projects with tight deadlines, the ability to prioritize tasks is essential to a 3D artist’s job. Computer skills – using computer software and editing programs is a key part of this role. 3D artists need strong computer skills and must stay on top of the latest technologies and techniques to remain an asset to employers Teamwork – 3D artists should have a collaborative personality and be able to work with other members of the team, such as designers or developers Creativity – a creative mindset is essential to being a successful 3D artist. This job requires brainstorming new ideas on a regular basis and strategizing ways to stand out from the competition Skill Set: . 3D Modelling . Texturing . Rigging . Lighting . Animation . Experience in Maya Software & 3Ds Max

Engineering Head

at Drutha Software Technologies (Pvt) Ltd.

1 recruiter

Posted by Venkatesh RS

Hyderabad

5 - 10 yrs

₹10L - ₹18L / yr

Mobile

Agile/Scrum

Software Configuration Management (SCM)

Software Development

Software Testing (QA)

A hot Tech. Startup developing PlayZapp - a platform that eSportifies Mobile Games - enabling Real Time Multiplayer Gaming and Tournaments & Cash Play. PlayZapp already is powering Match Poker (http://pokerfed.org/match-poker/) with tournaments conducted by federations across 50+ countries.