The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Amazon Web Services (AWS)
PostgreSQLJob Title : Lead Database Engineer
Location : Gurgaon Sector-43
Experience Required : 4+ Years
Employment Type : Full-Time
Summary :
We are seeking a highly skilled Lead Database Engineer with expertise in managing and optimizing database systems, primarily focusing on Amazon Aurora PostgreSQL, MySQL, and NoSQL databases. The ideal candidate will have in-depth knowledge of AWS services, database architecture, performance tuning, and security practices.
Key Responsibilities :
1. Database Administration :
- Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL database systems to ensure high availability, performance, and security.
- Implement robust backup and recovery procedures to maintain data integrity.
2. Optimization and Performance:
- Develop and execute optimization strategies at the database, query, collection, and table levels.
- Proactively monitor performance and fine-tune RDS parameter groups for optimal database operations.
- Conduct root cause analysis and resolve complex database performance issues.
3. AWS Services and Architecture :
- Leverage AWS services such as RDS, Aurora, and DMS to ensure seamless database operations.
- Perform database version upgrades for PostgreSQL and MySQL, integrating new features and performance enhancements.
4. Replication and Scalability:
- Implement and manage various replication strategies, including master-master and master-slave replication, ensuring data consistency and scalability.
5. Security and Access Control:
- Manage user permissions and roles, maintaining strict security protocols and access controls.
6. Collaboration:
- Work closely with development teams to optimize database design and queries, aligning database performance with application requirements.
Required Skills :
- Strong Expertise: Amazon Aurora PostgreSQL, MySQL, and NoSQL databases.
- AWS Services: Experience with RDS, Aurora, and DMS.
- Optimization: Hands-on experience in query optimization, database tuning, and performance monitoring.
- Replication Strategies: Knowledge of master-master and master-slave replication setups.
- Problem Solving: Proven ability to troubleshoot and resolve complex database issues, including root cause analysis.
- Security: Strong understanding of data security and access control practices.
- Collaboration: Ability to work with cross-functional teams and provide database-related guidance.
Preferred Qualifications :
- Certification in AWS or database management tools.
- Experience with other NoSQL databases like MongoDB or Cassandra.
- Familiarity with Agile and DevOps methodologies.
Pre-production
Prepare the ideal work place layout and ensure adherence to the standardised methods and layouts
Take up discrepancies in the sewing operations with TO-Hong Kong REFA for resolution.
Identify potential over consumption of accessories and estimate the same.
Arrive at the Standard Minute Value (SMV) from first principles using GSD software
Line Balancing
Coordinate with the Group leaders and allocate SMOs/machines appropriately to various operations, maintain optimum WIP flow between operations, as well as clear bottlenecks.
Loading Plan
Give feedback on the loading plan to Shift Managers and concerned people in planning, as well as maintain efficiency in the assigned lines as per plan, so as to maintain the overall factory efficiency as per plan.
Style Overlap
Plan and schedule style overlaps in coordination with Group leaders, as well as allocate work effectively, so as to have a minimal drop in efficiency during style changes.
Prepare the Work Distribution Plan & the Work Flow Charts, as well as plan the machine set-up along with the Group, so as to achieve the required through put time
Pilot Study for new styles
Conduct pilot studies to identify and document variations against the Article Description, so as to minimise bottlenecks during bulk production.
Submit the First Commission Report, identifying the process bottlenecks (critical operations, sewing methods, work aids), so as to minimise the occurrence of related issues during bulk production.
Training and development
Operator Improvement
Observe, improve and monitor the sewing method of the operators according to the AD, ensure that they follow the correct method and improve their performance, as well as suggest new work aids, so as to improve overall efficiency of the production floor.
Multi-skilling
Identify operators and train them in coordination with the Group leaders on various operations (Multi-Skilling), so as to facilitate line balancing.
Projects:
Take up additional projects to improve operational processes as and when required by the organisation
Reports
Prepare various reports viz. Work Distribution Plan, Pilot Study Report, Work Flow Charts, Monthly Operational Performance Report etc. to facilitate decision making.
To ensure that 5S is maintained in their work places and the zones allotted to them so as to uphold 5S culture in the organization.
Perform additional duties commensurate with the current role, as and when requested by management
Python
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Responsibilities:
- Design and develop robust, high-performance backend solutions using Python and related technologies.
- Lead the architecture and design discussions for major backend components and services.
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- Mentor and guide junior and mid-level engineers, fostering their technical growth.
- Review code and provide constructive feedback to ensure code quality and adherence to best practices.
- Identify and address performance bottlenecks, scalability challenges, and technical issues.
- Participate in sprint planning, task estimation, and agile development processes.
- Keep up-to-date with industry trends, tools, and best practices to continuously improve our backend systems.
- Drive the adoption of coding standards, design patterns, and engineering best practices.
- Collaborate with frontend engineers to ensure seamless integration between frontend and backend components.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Minimum of 4 years of professional experience in backend development.
- Strong proficiency in Python and backend frameworks like Django and Flask.
- In-depth knowledge of database systems, both relational (MySQL) and NoSQL (MongoDB, etc. ).
- Proven track record of designing and developing scalable and maintainable backend services.
- Experience with RESTful API design and best practices.
- Solid understanding of software architecture, design principles, and software development lifecycle.
- Previous experience leading or mentoring engineers is a strong plus.
- Strong problem-solving skills and a proactive attitude towards challenges.
- Excellent communication skills, both verbal and written.
- Familiarity with cloud platforms (e. g., AWS, Azure, GCP) and containerization (Docker) is a plus.
AngularJS (1.x)
Angular (2+)
Javascript
HTML/CSSRequirements:
- Bachelor’s degree in computer science, computer engineering or similar.
- Previous work experience as an AngularJS developer.
- Proficient in CSS, HTML, and writing cross-browser compatible code.
- Experience using JavaScript building tools like Gulp or Grunt.
- Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
- Technical lead skills. Can handle a team or independent technical delivery
- Proven experience implementing front-end and back-end JavaScript applications.
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student’s area of interest.
2. Helping prospective students with the detailed information about the programs offered
through phone or video counselling & creating a strong pipeline.
3. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target.
4. Help them understand the importance of navigating a career.
5. Must be a good listener and be trained in matching candidate needs to a future career.
Salary: Our salaries commensurate with prevailing industry standards coupled with lucrative
Incentives.
Qualifications Eligibility & Offerings
Graduate/Post Graduate in any discipline.
Freshers & Experienced (1-3 years) both can apply.
Attractive Incentive Structure
.NETTechnical Lead – ASP .Net Core
Product Development on Microsoft Web Technology Stack
At ESOP ezee
You will enable technology Unicorn’s companies to manage their ESOP schemes through multi-tenant business-to-employee solutions used by more than 100K enterprise users
What you will do
Technical Lead provides technical leadership with in-depth application development experience and is responsible for delivering high-quality products. This is a technical role, with a focus on designing, architecting, and developing enterprise applications using Microsoft technology stack.
You are asked to deliver the following
- Understanding stakeholders' requirements and translate them into concrete architecture.
- Work on complex/challenging problems to provide scalable solutions
- Ensure an error-free production execution of the application
- Promote improvements for software development practices, processes, and standards with consideration of quality, innovation, and productivity
What you will need
- BE, BTech, MTech
- 4+ years of experience in developing and enhancing enterprise web applications
- You understand and are aware of the latest Microsoft .NET technology and its evolution over the last 2 years
- Solid knowledge of MVC, .Net 4.0/4.5, jQuery
- You have served as “Single Point of Contact” for managing technical escalations and decisions
Technology Stack
Experience on the Microsoft technology stack (ASP.NET, .Net Core 3.0, Web API, SQL).
Additional Skills (Optional)
One or more of the following skills are good to have, and will give an edge over other candidates:
- Test-Driven Development
- Knowledge of financial applications
.NET
C#Angular (2+)Apply only if you are Fresher to 2 Years experience and located or ready to relocate to Ahmedabad. We have 5 opening for .Net Developer.
Are you a top-notch software engineer with a creative flare, strong problem-solving skills, the drive to build extraordinary product, a solid computer science foundation, and the desire to build next generation Internet-facing applications? Come talk with us about joining our team to grow with us.
Veloxcore have been founded in 2014 and since then we are delivering highly maintainable, scalable solutions to our global clientele. We are Microsoft Partner company and we specializes in developing next-generation, cloud-based, reactive, and data-intensive applications using web technologies. We have great culture, open and collaboration focused environment, highly experienced leadership and cutting edge technology based projects. We are 100% cloud based company and being a Microsoft Partner we heavily rely on Azure for ourselves and for our clients.
Skills & Requirements
- BS or MS in Computer Science or in a relevant Engineering discipline
- Strong understanding of OOPs fundamentals.
- Proficiency in at least one modern object-oriented programming language such as C# or Java.
- Hands on experience with any server-side web frameworks: ASP.NET, ASP.NET Core, Web API.
- Experience with web technologies such as HTML5, CSS3, jQuery.
- Experience with test-driven development, continuous integration.
- React/AngularJS, REST API, Grunt/Gulp/webpack, MS SQL would be an asset.
- Experience with Git or similar source-control.
Duties and Responsibilities
- Development: Work alongside product architects and senior developers to build (design, develop, test) new features for Vital Objects. Deliver thoroughly tested and functional code.
- Design: Working with team members, understand business requirements and participate in software design.
- Research: Work with development team in the implementation of new technologies and components. Find new solutions to help solve problems – new and old.
- Debugging: Work on production issues as required.
- Provide accurate estimates of work effort and be accountable to those estimates.
Who you are
- Enthusiastic about developing the best software available and providing the ultimate customer experience.
- Interested in staying current by applying new technologies.
- Able to work in a collaborative environment with a willingness to share your ideas.
- Able to work independently on modules and complete tasks with high quality, but unafraid to seek out suggestions from other team members.
- Excited to work on cutting-edge technology!
Some of our job benefits
- Best hardware money can buy.
- Microsoft Azure credits each month to try and learn Azure services.
- Fortnightly sessions by colleges on bleeding edge technologies.
- Modern spacious open office with flexible seating arrangement.
- Lively work environment with no hierarchy.
- Of Course, work environment is amazing, so are the projects.
DjangoPythonJavascript
Git| Open Edx | |
| 1 | Hands on experience on Open edX framework |
| 2 | • A Minimum of 2 years is required on handling Open edX project with overall experience of 4 to 6 Years. |
| 3 | • The Candidate must have developed and deployed open edX based applications and platforms. |
| 4 | • Real-world experience with web development frameworks like Django |
| 5 | • Ability to code front to back with JavaScript, Python, or other server-based programming languages |
| 6 | • Hands-on experience on Git, Slack, Trello |
| 7 | • Should have experience in deploying scalable software applications to AWS or equivalent |
| 8 | • At least 2 years of related experience with React, Webpack, or other modern JavaScript frameworks. |
| 9 | • Experience building static websites and single-page applications, experience with architecture and solutions |
| 10 | Good hands on experience in docker |
| 11 | • Understanding of MOOC (Massive open online course) Architecture Integrating with the third-party apps using LTI/QTI - Significant hands on experience in installation and configuration of OpenEdx as an application, managing users and roles and managing multiple tenants in an instance |
| 12 | • Experience in customizing OpenEdx as a product around creating plugins, integrating with third party apps using LTI' |
| 13 | • Theming and Branding, Multisite, Certificates, SAML, Basic Reporting (grades, enrolments) |
| 14 | • Experience in Open edX mobile app with branding and analytics set up |
| 15 | • Experience with DevOps will be added advantage |
C#- Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
- Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
- Participate in all aspects of testing, including functional, regression, load and system testing.
- Works collaboratively with development during all stages of projects to provide in-process testing results.
- Engage with scrum in an Agile team environment.
- Own the quality aspect within the scrum team and define and maintain the key quality metrics.
- Critical Competencies / Leadership Anchors
- Creates strong commitment and promotes open dialogue.
- Defines success in terms of the entire team.
- Is action-oriented and has a strong sense of urgency.
- Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
- Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
- Drives innovation to bring creative ideas to market.
Qualifications
- B.E. with 3+ years of testing experience.
- Experience with Agile/Scrum methodologies and scrum processes.
- Experience developing automated and manual test plans.
- Experience with test automation tools preferably Selenium & Specflow
- Experience with API testing using Postman or Swagger or others
- Experience with SQL and databases basic knowledge
- Experience with object-oriented programming languages such as C#
- Experience with source-control management such as Git
- Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.
Desired
- Experience with Continuous Integration such as Jenkins.
- Experience with cloud-based technology and specifically the Azure Cloud.
- Ability to collaborate with DevOps to manage releases.
Android Development
Java
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Full Stack Developer - Averlon