Customer Success Specialist

at The Smart Fellowship

Customer Success Specialist

The Smart Fellowship

Company

Home

Customer Success Specialist

at The Smart Fellowship

Posted by Kanchi Joshi

1 - 3 yrs

₹4L - ₹6L / yr

Vile parle

Skills

Customer Success

Customer Retention

Customer Relationship Management (CRM)

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role:

You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

Learner satisfaction and retention rates.
Response time and resolution rates for learner queries.
NPS (Net Promoter Score) and positive learner feedback.
Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

1-2 years of experience in customer success, or a similar customer-facing role.
Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
Proficiency in MS Excel and CRM tools.
Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Our Client has appointed us to identify and hire a Customer Success Specialist

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role:

You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

Learner satisfaction and retention rates.
Response time and resolution rates for learner queries.
NPS (Net Promoter Score) and positive learner feedback.
Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

1-2 years of experience in customer success, or a similar customer-facing role.
Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
Proficiency in MS Excel and CRM tools.
Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About The Smart Fellowship

Founded :

2017

Type :

Services

Size :

0-20

Stage :

Bootstrapped

About

N/A

Company social profiles

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Preferred to have Knowledge on Storage (S3, Life cycle management, Event configuration)
Good in data structure, programming in (pyspark / python / golang / Scala)

Designation: Specialist - Cloud Service Developer (ABL_SS_600)

Position description:

The person would be primary responsible for developing solutions using AWS services. Ex: Fargate, Lambda, ECS, ALB, NLB, S3 etc.
Apply advanced troubleshooting techniques to provide Solutions to issues pertaining to Service Availability, Performance, and Resiliency
Monitor & Optimize the performance using AWS dashboards and logs
Partner with Engineering leaders and peers in delivering technology solutions that meet the business requirements
Work with the cloud team in agile approach and develop cost optimized solutions

Primary Responsibilities:

Develop solutions using AWS services includiing Fargate, Lambda, ECS, ALB, NLB, S3 etc.

Reporting Team

Reporting Designation: Head - Big Data Engineering and Cloud Development (ABL_SS_414)
Reporting Department: Application Development (2487)

Required Skills:

AWS certification would be preferred
Good understanding in Monitoring (Cloudwatch, alarms, logs, custom metrics, Trust SNS configuration)
Good experience with Fargate, Lambda, ECS, ALB, NLB, S3, Glue, Aurora and other AWS services.
Preferred to have Knowledge on Storage (S3, Life cycle management, Event configuration)
Good in data structure, programming in (pyspark / python / golang / Scala)

Senior Game Developer - Unity

The online messaging firm also moving to Gamification

Agency job

via zyoin by RAKESH RANJAN

Remote, NCR (Delhi | Gurgaon | Noida)

6 - 8 yrs

₹20L - ₹50L / yr

Unity

game

Unity 3D

Data Structures

Algorithms

+1 more

Role & Requirements 🎎

As Unity Developer, your main goal will be developing in a Unity-based environment. Engineers work together with team members to jointly own the success of their features throughout the entire development pipeline. Stages include Design -> Architecture -> Development -> Testing -> Release.

You will be joining a high-quality team of talented individuals that are all committed to growth and success.

Key Day To Day Responsibilities

Define, architect, & develop core engine components in Unity and C#.
Develop, innovate & integrate new technologies and tools (working with content teams).
Optimize code & memory for high performance on multiple mobile platforms.
Simulate and test code and algorithms to ensure stability within a global game economy.
Scope out tasks and systems, looking for future improvements.
Mentor other engineers in core language and technology struggles.
You must be able to write coherent, organized code and be comfortable working on a complicated code-base.

SOUND LIKE YOU? 🙌🙋

We’re looking for someone dynamic and you’ll need to have the below in generous quantities to succeed in this role (Open to remote talent)

Strong experience in Unity
Expert knowledge of C# / JavaScript
Performance profiling and optimization experience
6+ years industry experience as a Game Developer
Strong Object Oriented design and architecture skills
Native mobile development experience, Apple Xcode & Android Studio
A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
Proven ability to architect and design large projects and complicated systems
Excellent communication skills – particularly the ability to discuss timelines, design concerns, and provide helpful feedback to team members
Experience with common workflow tools like source control (GIT), bug tracking (JIRA), etc

Benefits 🎁

Open to remote talent
A flat and transparent culture
Support for setting up Home Office
Tools of the trade - MacBook, Latest Softwares
Monthly Communication Reimbursement
Best learning and development opportunities
A chance to have a big impact early in your career

Define, architect, & develop core engine components in Unity and C#.
Develop, innovate & integrate new technologies and tools (working with content teams).
Optimize code & memory for high performance on multiple mobile platforms.
Simulate and test code and algorithms to ensure stability within a global game economy.
Scope out tasks and systems, looking for future improvements.
Mentor other engineers in core language and technology struggles.
You must be able to write coherent, organized code and be comfortable working on a complicated code-base.

SOUND LIKE YOU? 🙌🙋

We’re looking for someone dynamic and you’ll need to have the below in generous quantities to succeed in this role (Open to remote talent)

Strong experience in Unity
Expert knowledge of C# / JavaScript
Performance profiling and optimization experience
6+ years industry experience as a Game Developer
Strong Object Oriented design and architecture skills
Native mobile development experience, Apple Xcode & Android Studio
A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
Proven ability to architect and design large projects and complicated systems
Excellent communication skills – particularly the ability to discuss timelines, design concerns, and provide helpful feedback to team members
Experience with common workflow tools like source control (GIT), bug tracking (JIRA), etc

Benefits 🎁

Open to remote talent
A flat and transparent culture
Support for setting up Home Office
Tools of the trade - MacBook, Latest Softwares
Monthly Communication Reimbursement
Best learning and development opportunities
A chance to have a big impact early in your career

React Developer

at BooksApp

2 recruiters

Posted by Veerendra Kumar

Bengaluru (Bangalore)

2 - 4 yrs

₹8L - ₹14L / yr

React.js

Javascript

Redux/Flux

[ CTC is Flexible and at Par with Industry Standards]
We are looking for a react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

Reviewing application requirements and interface designs.
Identifying web-based user interactions.
Developing and implementing highly responsive user interface components using react concepts.
Writing application interface codes using JavaScript following react.js workflows.
Troubleshooting interface software and debugging application codes.
Developing and implementing front-end architecture to support user interface concepts.
Monitoring and improving front-end performance.
Documenting application changes and developing updates.

Reviewing application requirements and interface designs.
Identifying web-based user interactions.
Developing and implementing highly responsive user interface components using react concepts.
Writing application interface codes using JavaScript following react.js workflows.
Troubleshooting interface software and debugging application codes.
Developing and implementing front-end architecture to support user interface concepts.
Monitoring and improving front-end performance.
Documenting application changes and developing updates.

Frontend Developer

at Epilen

1 recruiter

Posted by Sumedha Vats

NCR (Delhi | Gurgaon | Noida)

2 - 4 yrs

₹4L - ₹6L / yr

Javascript

HTML/CSS

Angular (2+)

jQuery

React.js

JOB OVERVIEW Frontend engineers are an essential part of Epilen's product team. Working closely with designers, we implement the user interface of our web app. We build libraries and abstractions to make our life easier. We make the most of modern tools like React, and we ensure our UIs work well on all screens. We are looking for people who specializes in CSS, front-end infrastructure and JavaScript. We expect you to collaborate with designers to iterate on the design and implementation of our product, work with Backend engineers to build features and ship experiments. PROFILES THAT ARE RELEVANT TO US: A Bachelor or Masters in Computer Science or related field (Academic Qualification is not our priority, selection criteria is purely based upon your knowledge on the subject & attitude to thrive in a start-up environment); Expert knowledge of JavaScript; Experience with modern JavaScript libraries and tooling; Familiarity with server-side MVC web frameworks; Commanding grasp of HTML, CSS, and related web technologies; Strong Computer Science fundamentals; Awareness of cross-browser compatibility issues and client-side performance considerations; Demonstrated design and UX sensibilities; Be open to receiving feedback and creating a culture of constructive criticism; Ability to work in areas outside of their usual comfort zone and get things done quickly; Willing travel to our partnered hospital/clinic locations to co-develop products; An inherent generosity, strong intellectual curiosity, and hustle; Have shipped product; Previous startup experience is a plus.

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