Customer Success Specialist

Job Description

We are seeking a seasoned DevOps Architect to join our dynamic team. The ideal candidate should possess a deep understanding of DevOps principles, system design, and architecture, with a focus on creating robust and scalable infrastructure solutions through automation. This role requires a candidate with hands-on experience in development, testing, and deployment processes. Additionally, the candidate should have a minimum of 5 years of experience in DevOps operations and should be proficient in team management, coordination, problem-solving, troubleshooting, and technical expertise.

About the company:

A rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.

Location: Prabhadevi, Mumbai

Key Responsibilities:

• System Design and Architecture: Develop robust and scalable system designs that align with business requirements and industry best practices.
• Automation: Implement automation solutions to streamline processes and enhance system reliability.
• Development, Testing, and Deployment: Oversee the entire software development lifecycle, from code creation to testing and deployment.
• Coordination and Issue Resolution: Collaborate with cross-functional teams, resolve technical issues, and ensure smooth project execution.
• Troubleshooting: Apply your technical expertise to diagnose and resolve complex system issues efficiently.
• Interpersonal Skills: Communicate effectively with team members, stakeholders, and management to ensure project success.
• Ecommerce (B2C) Expertise: Bring in-depth knowledge of Ecommerce (B2C) operations to tailor DevOps solutions to our specific needs.
• Infrastructure Automation: Design and implement infrastructure automation tools and workflows to support CI/CD initiatives.
• CI/CD Pipeline Management: Build and operate complex CI/CD pipelines at scale, ensuring efficient software delivery.
• Cloud Expertise: Possess knowledge of handling GCP/AWS clouds, optimizing cloud resources, and managing cloud-based applications.
• Cybersecurity: Ensure that systems are safe and secure against cybersecurity threats, implementing best practices for data protection and compliance.

Requirements

Qualifications:

• Bachelor's degree in Computer Science or related field (Master's preferred).
• Minimum 5 years of hands-on experience in DevOps operations.
• Has worked to ensure system reliability, scale & performance in high growth environments.
• Experienced in designing and implementing scalable and robust IT solutions.
• Strong technical background and proficiency in DevOps tools and practices.
• Experience with Ecommerce (B2C) platforms is mandatory.
• Excellent team management, coordination, and interpersonal skills.
• Proficiency in troubleshooting and issue resolution.
• Familiarity with the latest open-source technologies.
• Expertise in CI/CD pipeline management.
• Knowledge of GCP/AWS cloud services.
• Understanding cybersecurity best practices.

Benefits

• Group Mediclaim cover 2.5 L sum assured (Employee + Spouse + 2 Children) & Group Personal Accident – 5 L sum assured.
• Rewards & Recognition programmes

Job Title         : Sharepoint Architect

Location         : Greater Noida

Duration      6 Months C2H

Note: For Noida five-day WFO

Company Overview: Epik Solutions (https://www.epikso.com/)

Epik Solutions is a global technology company that embraces creativity and diversity, using technology to inspire and implement solutions that meet our customers’ needs.

Capabilities include:

Digital Transformation: We help clients reimagine and capture possibilities while strengthening the performance of their existing digital assets. Our Team brings ideas to life and builds organizations’ capabilities to deliver their best outcomes on an on-going basis.

Workforce Transformation: We partner with companies that are seeking to hone their business strategies and amplify performance. Epik Solutions helps optimize workforce accessibility and capacity to produce real business results

Client Name: Coforge

Description -

·        All 5 days WFO, UK Shift

·        Good end to end SDLC project delivery experience.

·        Strong development experience using Microsoft 365 SharePoint (preferred but not limited) Online/On premises and Power platforms.

·        Able to create features, process documents, use cases, use stories, technical specifications, and mapping documents required on the project.

·        Strong experience in design and development of SharePoint Framework (SPFx) web parts, libraries, and extensions.

·        Able to create features, process documents, use cases, use stories, technical specifications, and mapping documents required on the project.

·        SharePoint migration and customization experience using jQuery.

·        Good knowledge on Power Apps, Power Automate, Canvas, Model driven and Dataverse.

·        Good knowledge of Microsoft and other 3rd party products (e.g., Azure, Jira, Outlook etc.) integration.

• 0 to 3 years of experience (or equivalent understanding of data analysis & operations)
• Strong critical thinking mindset and willingness to do whatever it takes to complete the job
• Strong communication skills in English
• Familiarity with Microsoft Excel, Google Spreadsheets or equivalent tool (VLOOKUPS, formulas, macros)
• Willingness and interest in learning new tech/processes (Python, Jupyter, Airflow, etc.)

This role represents 3 vacancies. Willingness and commitment to learn is most important.

No pre-existing Python or other data science language experience required.

• Managing distributors and seller and improve the efficiencies in terms of both- retention (% active, D90 retention etc.) and transaction (% transacting, count and amount of transactions from different user cohorts) of newly acquired and existing base
• Designing promotional pricing schemes, subscription packs, communication plans and taking other tactical and strategic steps to increase transactions and engagement on the platform
• Working across departments(i.e. data science, CX, sales, marketing etc.) to deliver a superior experience for distributors and sellers
• Building the needed infrastructure and continuously innovating on ways to reach new and returning users through a variety of communication channels
• Partnering with product teams throughout the organization to leverage and influence existing internal growth and engagement technologies
• Conducting competitive analysis to understand industry trends for how to engage and convert users
• Working closely with product, marketing and data science to identify the right features essential for growth of business and engagement of users
• Measuring and assessing the impact of experiments, their business impact and sharing them with leadership

Desired Candidate Profile

• B.E./ B.Tech and/or MBA
• 7 to 8 years of total experience and 2 to 5 years of experience in handling sales, business development, city operations in an operations intensive role
• People management experience
• A proactive approach to problem solving with high focus on customer empathy    

We are looking for a Technical Content Writer with 4+ years of experience in producing high-quality documentation that can contribute to the overall success of our products. The selected candidate will work collaboratively with developers, quality assurance engineers, product managers, and usability experts to make our products easier to understand and use.

Job Responsibilities:

• You will be responsible for authoring tasks, creation, and integration of printed or electronic end-user documentation
• Document ongoing software developments in applications, products, and services
• Develop user guides, technical specification documents, online help files, API documents, feature description documents, How-To articles, and other ad hoc documentation deliverables
• Contribute to process improvements for enhancing efficiency
• Demonstrate ability to communicate effectively with developers and SMEs to gather knowledge on functional requirements
• Create tutorials to help end-users use a variety of applications
• Create and maintain the information architecture
• Provide estimates about documentation tasks to the Scrum Master
• Provide technical documentation for newly developed features on time and as per the defined quality standards

Required Skills:

• 4+Years of Relevant experience in the field of technical documentation
• Knowledge of end-user documentation/product documentation/technical documentation
• Excellent technical writing skills
• Creative conceptual thinker
• Impeccable command over grammar with excellent communication skills
• Proficient in working with an XML editor, authoring, and other graphics-related tools like SnagIt, Visio, etc

Job Description

The candidate must have ability to deliver the project alone or with the help of junior programmers. The candidates must have good communication skills to communicate with the clients and in-house cross-department team members.

Have sound knowledge in MVC Frameworks, Database Structure, CMS & eCommerce Development. Able to write clean code that follow industry standards and scalable. 

 Experience in Agile development process & Complete SDLC.

Skills-
Good experience into Core PHP - framework like Codeigniter.

Knowledge of HTML,Jquery, CSS, JavaScript, CSS, AJAX, MySql etc

Responsibilities and Duties

• Must be self-driven and highly organized.
• Design, code, test, debug and document software according to the functional requirements.
• Strong Logical Programming Skills required.
• Must have good communication skill.
• Self-starter and effective team player.
• Team leading and client interaction exposure would be an added advantage.
• Understanding the fully synchronous behavior of PHP
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes