Cutshort logo
The Smart Fellowship logo
Customer Success Specialist
Customer Success Specialist
The Smart Fellowship's logo

Customer Success Specialist

Kanchi Joshi's profile picture
Posted by Kanchi Joshi
1 - 3 yrs
₹4L - ₹6L / yr
Vile parle
Skills
Customer Success
Customer Retention
Customer Relationship Management (CRM)


The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.


Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA


The best part about this role

  • You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
  • As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
  • If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.


You will be responsible for these Key Responsibility Areas (KRAs):

  • Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
  • Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
  • Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
  • Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
  • Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

  • Learner satisfaction and retention rates.
  • Response time and resolution rates for learner queries.
  • NPS (Net Promoter Score) and positive learner feedback.
  • Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

  • 1-2 years of experience in customer success, or a similar customer-facing role.
  • Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
  • Proficiency in MS Excel and CRM tools.
  • Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
  • A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About The Smart Fellowship

Founded :
2017
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

instagram

Similar jobs

Cyber Identity solutions
Remote only
3 - 6 yrs
₹5L - ₹10L / yr
Business Development
SaaS
Cyber Security

We are seeking a dynamic and results-driven IT Staffing Sales Specialist with a strong background in SaaS sales.The ideal candidate will have a proven track record of building client relationships, generating new business, and driving revenue growth in the IT/Cybersecurity/Analytics/Product engineering staffing and SaaS domains For India/APAC Region.

This role requires a combination of strategic thinking, excellent communication skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

Client Acquisition & Account Management: Identify, target, and secure new clients for IT/Cybersecurity/Analytics/Product engineering staffing services.

Build and maintain strong relationships with key stakeholders, including HR leaders, hiring managers, and decision-makers in SaaS companies.

Sales Strategy: Develop and execute a sales plan to achieve revenue targets. Leverage market insights to identify opportunities and position IT staffing solutions effectively within the SaaS industry.

SaaS Sales Expertise: Leverage your experience in SaaS sales to understand client needs and align staffing solutions with their technology objectives. Collaborate with clients to identify skill gaps and provide tailored staffing solutions, including contract, contract-to-hire, and direct placement services.

Networking & Business Development: Attend industry events, trade shows, and networking opportunities to build the company’s presence in the IT and SaaS sectors. Maintain a strong pipeline of prospects and consistently achieve or exceed sales quotas.

Collaboration & Reporting: Work closely with recruitment teams to ensure client requirements are met with high-quality candidates. Prepare and deliver sales reports, forecasts, and presentations to management.

Qualifications & Skills Bachelor’s degree in Business, Marketing, IT, or a related field (preferred).

Minimum of 3–5 years of experience in IT IT/Cybersecurity/Analytics/Product engineering staffing sales and SaaS sales. Proven ability to meet and exceed sales targets and quotas.

Strong understanding of IT roles, technologies, and industry trends, especially in SaaS. Exceptional negotiation, presentation, and interpersonal skills. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales automation software.Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications Established network of clients in the SaaS or IT industry. Knowledge of workforce management, talent acquisition, and recruitment trends. Experience with MSP (Managed Service Provider) or VMS (Vendor Management System) environments is a plus.

Read more
codersbrain
at codersbrain
1 recruiter
Tanuj Uppal
Posted by Tanuj Uppal
Hyderabad, Bengaluru (Bangalore), Chennai
3 - 5 yrs
Best in industry
skill iconPython
skill iconDjango
skill iconFlask
skill iconC++
Telecom
+5 more

Mandatory Skill set : C++ and Python - UNIX- Database - SQL or Postgres

 

Developer Role EXP : 3 to 5yrs

 

 

Location : Bangalore /Chennai/Hyderabad

 

1. Strong proficiency in C++ , with fair knowledge of the language specification (Telecom experience is preferred). 

2. Proficient understanding of standard template library (STL): algorithms, containers, functions, and iterators 

3. Must have experience on Unix platforms, should possess shell scripting skills.

4. Knowledge on compilers(gcc, g) and debugger (dbx). Knowledge of libraries and linking. 

5. Good understanding of code versioning tools (e.g. Git, CVS etc.)

6. Able to write and understand python scripts (both python2 and python3)

7. Handson with logic implementation in python and should be familiar with list comprehension and is comfortable in integrating it with C++ and Unix scripts

8. Able to implement multithreading in both C++ and Python environment.

9. Familiar with Postgres SQL. 

 

C++ developer with Python as secondary - 3 to 4 yrs exp / should be CW.

Read more
Spectraforce Technologies
Viswanadh Panduri
Posted by Viswanadh Panduri
Hyderabad
6 - 15 yrs
Best in industry
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+5 more


About Us: 

 

Leoforce is at the forefront of revolutionizing HR tech with cutting-edge AI solutions. Our products streamline and enhance Recruiting/hiring processes, making recruiters more efficient, accurate, and insightful. We are looking for a highly skilled and experienced Technical Lead to join our dynamic team and drive the development of our

innovative backend systems. 

 

Position Overview: 

 

As a Technical Lead, you will be responsible for leading a team of talented developers, ensuring the successful delivery of high-quality backend services and solutions. Your expertise in .NET and backend technologies will be crucial in architecting, developing, and maintaining scalable and robust systems that power our AI-driven HR tech products. 

 

Key Responsibilities: 

 

Lead and mentor a team of backend developers, providing technical guidance and fostering a culture of collaboration and excellence. 

Design, develop, and maintain backend services using .NET technologies, ensuring high performance, scalability, and reliability.  

Exposure to frontend tech like ReactJS, NextJS, Flutter or Angular JS will be preferred 

Collaborate with product managers, data scientists, and front-end developers to deliver seamless and efficient solutions. 

Oversee the architecture and design of backend systems, ensuring alignment with best practices and company standards. 

Implement and maintain CI/CD pipelines, ensuring smooth deployment and integration processes. 

Conduct code reviews, enforce coding standards, and ensure high-quality code delivery. 

Troubleshoot and resolve complex technical issues, providing timely and effective solutions. 

Stay updated with the latest industry trends and technologies, incorporating relevant advancements into the development process. 

 

Qualifications: 

 

·      

Bachelor’s or Master’s / bachelor’s degree in computer

science, Engineering, or a related field. 

·      

7+ years of experience in software development, with a

strong focus on backend technologies. 

·      

Extensive experience with .NET framework, including

C#, ASP.NET Core, and related technologies. 

·      

Proven track record of leading and managing

development teams in a fast-paced environment. 

·      

Strong understanding of database technologies (SQL

Server, SQL, Mongo DB, Elastic Search etc.) and ORM frameworks (Entity

Framework, Dapper, etc.). 

·      

Experience with microservices architecture, RESTful

APIs, and distributed systems. 

·      

Proficiency in cloud platforms (AWS, Azure, or Google

Cloud) and containerization technologies (Docker, Kubernetes). 

·      

Excellent problem-solving skills, with the ability to

think critically and innovatively. 

·      

Strong communication and interpersonal skills, with

the ability to collaborate effectively with cross-functional teams. 

 

 

Preferred Qualifications: 

 

·      

Experience with AI/ML integration and data processing

pipelines. 

·      

Familiarity with front-end technologies (React,

Angular, etc.) and their integration with backend services. 

·      

Knowledge of DevOps practices and tools (Jenkins,

GitLab CI, etc.). 

·      

Certification in .NET or cloud technologies (e.g.,

Microsoft Certified: Azure Developer Associate). 

 

What We Offer: 

 

·      

Competitive salary and benefits package. 

·      

Opportunity to work with cutting-edge AI technologies

in the HR tech space. 

·      

A collaborative and inclusive work environment. 

·      

Professional development and growth opportunities. 

·      

Flexible working hours and remote work options. 

 


Read more
Wellness & Fitness
Wellness & Fitness
Agency job
via Qrata by Revathi Satish
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹5L - ₹8L / yr
skill iconPHP
skill iconLaravel
skill iconHTML/CSS
skill iconJavascript

In this role, you will:

  • Integrate user-facing elements developed by front-end developers.
  • Build efficient, testable, and reusable PHP modules.
  • Solve complex performance problems and architectural challenges.
  • Integrate data storage solutions.

You may be a fit if you have:

  • 2 – 4 years of experience in building PHP web frameworks such as Lavarel.
  • Understand the fully synchronous behavior of PHP.
  • Understanding of MVC design patterns
  • A proficient understanding building rich UI & front-end technologies, such as JavaScript,

HTML5, and CSS3.

  • Working knowledge of object-oriented PHP programming
  • Understanding of accessibility and security compliance.
  • Strong knowledge of the common PHP or web server exploits and their solutions.
  • Experience in using fundamental design principles for a scalable application.
  • Knowledge of user authentication and authorization between multiple systems, servers, and environments.
  • Knowledge of Integrating multiple data sources and databases into one system.
  • Familiarity with limitations of PHP as a platform and its workarounds.
  • Understanding of creating database schemas that represent and support business processes.
  • Familiarity with SQL/NoSQL, Postgresql databases and their declarative query languages
Read more
theSound
at theSound
2 recruiters
Neha A.
Posted by Neha A.
Remote only
3 - 6 yrs
₹3L - ₹6L / yr
skill iconGoogle Analytics
PPC
Pay per click management
Google Adwords
ADS
+3 more

Introduction

We are looking to empanel a Paid Ads Specialist to lead and execute performance marketing strategies and campaign plans for our clients. We work with exciting brands and organizations that we have fallen hopelessly in love with. To these partnerships, we bring truckloads of passion and oodles of weirdness. To top it all off, we ensure everything we do is meaningful.

We are looking for teammates who are:

  • As 'weird' as possible - someone who is itching to change the status quo, to take risks, to build a story that everyone talks about, and to make everyone sit up and take notice
  • Always keeping an eye out for never compromising on 'meaningfulness' - every campaign, every strategy, every creative idea should never be superficial beyond a degree and should work towards genuinely and meaningfully connecting with audiences

“Weird + Meaningful” is our core belief, and we are craving to find people who really get it. You can know more about this in this https://www.youtube.com/watch?v=OcIGKxsDVpY">Ted talk by our founder

Responsibilities

  • Developing and managing digital prospecting and remarketing campaigns
  • Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CACs
  • Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & owned media channels
  • Should be comfortable handling all types of campaigns on Google, Instagram, Facebook, YouTube, LinkedIn, and Amazon
  • Should be able to audit, analyze, and advise on the creation and optimization of landing pages for conversion
  • Should be able to set up pixels and guide/support the client in CRM integration for lead tracking
  • Identifying, testing, and developing capabilities of executing campaigns on new channels to continue to meet or exceed established critical metrics
  • Conduct A/B and other tests and work closely with the lead, the designers, and copywriters to ensure impactful optimization of campaigns
  • Working closely with the management to share funnel conversion improvement ideas, feedback & present results
  • Suggest new tricks in the industry, keep track of developments and discover new tools that would drive more results

Knowledge & Skills

  • Proven relevant work experience of at least 3 years
  • You have a bachelor's degree in Marketing, Business Administration, or related fields (preferred)
  • It is a plus if you also have experience in executing effective multi-channel marketing campaigns, including affiliate marketing, PPC, SEO, social media, and other digital channels
  • You have solid expertise in campaign and channel analysis and reporting, including Google Analytics experience
  • You have experience in setting up pixels, optimizing landing pages, and guiding/supporting the client in CRM integration
  • You possess excellent analytical skills and leverage data, metrics, analytics, and consumer behaviour trends to drive actionable insights & recommendations
  • You are a highly goal-oriented individual and have excellent communication skills
  • You are open-minded, curious, and a strong problem solver



Read more
Infiniticube Services Pvt Ltd
Manali Karambe
Posted by Manali Karambe
Remote only
2 - 7 yrs
₹2L - ₹10L / yr
DevOps
skill iconKubernetes
Microsoft Windows Azure
CI/CD
Ansible
+1 more

We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will be responsible for finding and reporting bugs in web and mobile apps & assist Sr DevOps to manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

As a DevOps, you will work in a Kubernetes based microservices environment. 

Experience in Microsoft Azure cloud and Kubernetes is preferred, not mandatory.

Ultimately, you will ensure that our products, applications and systems work correctly.  

Responsibilities:

  • Detect and track software defects and inconsistencies
  • Apply quality engineering principals throughout the Agile product lifecycle
  • Handle code deployments in all environments
  • Monitor metrics and develop ways to improve
  • Consult with peers for feedback during testing stages
  • Build, maintain, and monitor configuration standards
  • Maintain day-to-day management and administration of projects
  • Manage CI and CD tools with team
  • Follow all best practices and procedures as established by the company
  • Provide support and documentation  

 

Required Technical and Professional Expertise

  • Minimum 2+ years if DevOps
  • Have experience in SaaS infrastructure development and Web Apps
  • Experience in delivering microservices at scale; designing microservices solutions
  • Proven Cloud experience/delivery of applications on Azure
  • Proficient in configuration Management tools such as Ansible or any of Terraform Puppet, Chef, Salt, etc
  • Hands-on experience in Networking/network configuration, Application performance monitoring, Container performance, and security.
  • Understanding of Kubernetes, Python along with scripting languages like bash/shell
  • Good to have experience in Linux internals, Linux packaging, Release Engineering (Branching, versioning, tagging), Artifact repository, Artifactory, Nexus, and CI/CD tooling (Concourse CI, Travis, Jenkins)
  • Must be a proactive person  
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
  • An intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

  

Read more
Tech Mahindra
at Tech Mahindra
1 video
2 recruiters
Agency job
via THR Consultants by Nikita Verma
Chandigarh
0 - 4 yrs
₹1.2L - ₹1.8L / yr
Customer Support
Customer Service
Business Process Outsourcing (BPO)
International experience
Key Highlights:
• There will be Inbound Process only.
• All Interview rounds will be Face to Face basis.
• There will be One Day Interview Process only.
• There will be “No Field Work”.
• Cab facility will not be provided by the Company.
• There will be 6 days working. Weekly off day is not fixed.
• Job timings will be 8 A.M to 8 P.M on rotational basis. There will be no night shift.
• Immediate joining will be there.


Interview Rounds:
• HR Round
• Ops Manager
• Client Round


Key Competencies :
• Effective writing skill will be preffered in Non- Voice Process.
• Proficiency in English speaking is required in Voice Process.
• Must be agile and composed.
• Capable of doing work under pressure .
• Willing to work from office.
• Passion for sales, meeting targets and chasing for high numbers.
• Proven experience as telesales representative or other sales.
 
Read more
It is a Crown Research Institute. (SS1)
It is a Crown Research Institute. (SS1)
Agency job
via Multi Recruit by Chandrala P
Bengaluru (Bangalore)
3 - 4 yrs
₹4L - ₹6L / yr
Digital Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
PPC
PPL
+1 more
  • An outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.
  • Planning, implementing and monitoring our digital marketing campaigns across all digital networks
  • Optimize content for the social media platforms
  • Ensure that the brand message is consistent
  • Work with your team to brainstorm new and innovative growth strategies.
  • Oversee and manage all contests, giveaways, and other digital projects.
  • With Good Communication Skills
  • Candidates from Marketing Agency can apply.
  • Immediate with 15 days joinees preferred.
  • An ideal candidate would be someone who handles end to end digital marketing

 

 

Read more
Paycraft Solutions Pvt Ltd
Lakshmy Krishna
Posted by Lakshmy Krishna
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹8L / yr
skill iconC++
skill iconC
Embedded Systems
Device Driver Development
  • Very Strong knowledge and programming skills on C,C++
  • Should have knowledge and experience of developing ANSI C based applications
  • Capability to implement core technical functionality as per functional requirements of the solution
  • Strong knowledge of data structures, concurrency control, objected oriented design and development (OOA& OOD)
  • Working experience with Linux
  • Adherence to source control and versioning – SVN is a plus

 

Read more
Artivatic
at Artivatic
1 video
3 recruiters
Akanksha naini
Posted by Akanksha naini
Bengaluru (Bangalore)
2 - 5 yrs
₹6L - ₹10L / yr
Technical Writing
Content Writing
API
whitepaper
- Artivatic is a technology startup that uses AI/ML/Deep learning to build intelligent products & solutions for finance, healthcare & insurance businesses. It is based out of Bangalore with 20+ team focus on technology. The artivatic building is cutting edge solutions to enable 750 Million plus people to get insurance, financial access, and health benefits with alternative data sources to increase their productivity, efficiency, automation power, and profitability, hence improving their way of doing business more intelligently & seamlessly. - Artivatic offers lending underwriting, credit/insurance underwriting, fraud, prediction, personalization, recommendation, risk profiling, consumer profiling intelligence, KYC Automation & Compliance, automated decisions, monitoring, claims processing, sentiment/psychology behavior, auto insurance claims, travel insurance, disease prediction for insurance and more. - We have raised US $300K earlier and built products successfully and also done few PoCs successfully with some top enterprises in Insurance, Banking & Health sector. Currently, 4 months away from generating continuous revenue.We at Artivatic Data Labs Private Limited, are looking for Tech/Communication Content Writer & Strategist. Artivatic (artivatic.AI) is Enterprise AI Platform for automated decision making. Skills : - Good communication skills- Writing passion- Understands research content writing- API Documentation - Technical paper writing- Email Writing- Whitepapers & PPTs, - Web content, email content and interactive social media content Qualification :- Communication/Business Graduate - Have technical and science understanding - Passion for writingIf you live with words in your mind, then this job is for you.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos