Cutshort logo
The Smart Fellowship logo
Customer Success Specialist
Customer Success Specialist
The Smart Fellowship's logo

Customer Success Specialist

Kanchi Joshi's profile picture
Posted by Kanchi Joshi
1 - 3 yrs
₹4L - ₹6L / yr
Vile parle
Skills
Customer Success
Customer Retention
Customer Relationship Management (CRM)


The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.


Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA


The best part about this role

  • You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
  • As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
  • If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.


You will be responsible for these Key Responsibility Areas (KRAs):

  • Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
  • Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
  • Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
  • Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
  • Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

  • Learner satisfaction and retention rates.
  • Response time and resolution rates for learner queries.
  • NPS (Net Promoter Score) and positive learner feedback.
  • Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

  • 1-2 years of experience in customer success, or a similar customer-facing role.
  • Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
  • Proficiency in MS Excel and CRM tools.
  • Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
  • A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About The Smart Fellowship

Founded :
2017
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

instagram

Similar jobs

Talent Pro
Remote only
3 - 6 yrs
₹15L - ₹20L / yr
skill iconGoogle Analytics
Performance marketing
Google Search Console
Mandatory (Experience 1): Must have 2+ YOE in managing performance...
Mandatory (Experience 2): Must have hands-on experience with campaign setup,...

Strong B2C Performance Marketing Profile

Mandatory (Experience 1): Must have 2+ YOE in managing performance marketing in atleast 1 of Google ads campaigns (Search, Display, Universal App Campaigns UAC)

Mandatory (Experience 2): Must have hands-on experience with campaign setup, execution, daily optimization, reporting, and performance tracking across key KPIs (CTR, CPC, CPA, ROI)

Mandatory (Experience 3): Must have strong technical skills including familiarity with Google Tag Manager, Google Analytics

Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)

Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.

Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).

Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.

Note: Total years of experience must not exceed 6 years.

Read more
NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Bengaluru (Bangalore)
15 - 20 yrs
₹18L - ₹26L / yr
SAP ABAP
RICEFWAMU
SAP Gateway
ABAP on HANA
Debugging
+2 more

Job Title : SAP ABAP Technical Consultant

Experience : 17 Years (12+ Years Relevant)

Location : Bengaluru

Work Mode : Full-Time | UK Hours


Mandatory Skills :

ABAP RICEFW, OData & SAP Gateway, ABAP on HANA (CDS, AMDP), Debugging & Performance Optimization.


Good-to-Have : SAP BTP (CAP), SAP PI/PO or CPI, ABAP Workflow, RESTful ABAP Programming.


Key Responsibilities :

  • Design, develop, and customize ABAP programs to enhance SAP functionalities.
  • Build and optimize ABAP on HANA objects (CDS Views, AMDP).
  • Handle data migrations, integrations, and OData services for Fiori apps.
  • Develop RICEFW objects and collaborate on BTP/CAP extensions.
  • Ensure compliance with SKAT and Nordic localization requirements.

Required Skills :

  • Strong expertise in ABAP RICEFW development (Reports, Interfaces, Conversions, Enhancements, Forms).
  • Hands-on experience with OData services & SAP Gateway for Fiori applications.
  • Proficiency in ABAP on HANA (CDS Views, AMDP, performance optimization, advanced debugging).
  • Experience in data migration & third-party integrations.
  • Knowledge of BTP extensions (CAP) and modern SAP development frameworks.
  • Familiarity with SAP PI/PO or CPI for system integrations.
  • Understanding of SAP Workflow solutions and RESTful ABAP Programming Model.
  • Ability to ensure compliance & localization (SKAT, Nordic tax authority standards).
Read more
Remote only
6 - 8 yrs
₹5L - ₹7.2L / yr
Strategic thinking
Communication Skills
Team leadership
Goal oriented

Position: Business Development Manager

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 7.20 LPA


We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.


Requirements:

• Bachelor’s degree in business, marketing or related field.

• 4 - 8 Years of Experience in sales, marketing or related field.

• Strong communication skills and IT fluency.

• Ability to manage complex projects and multi-task.

• Excellent organizational skills.

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

• Proficient in Word, Excel, Outlook, and PowerPoint.

• Comfortable using a computer for various tasks.


Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• The responsibilities of a Sales Manager Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Prepare sales contracts ensuring adherence to law-established rules and guidelines • Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support.

Read more
Fintech Based Product & Service Organization
Fintech Based Product & Service Organization
Agency job
via People First Consultants by Naveed Mohd
Chennai
3 - 7 yrs
₹3L - ₹8L / yr
skill iconReact Native
Mobile App Development
Mobile applications
skill iconRedux/Flux
HOC
+3 more
Attention React Native Developers!

One of our premium client is hosting a drive for experienced React Native Developers on Saturday February 11. If you're passionate about building cutting-edge mobile apps and want to join a fast-growing tech company, this is the opportunity for you!

Shortlisted candidates will be scheduled for the weekend drive,

What they're looking for:

1. Experience with React Native, Redux, HOC, Hooks, Native Bridging, React Navigation 
2. Experience in Application uploading to PlayStore and AppStore 
3. Good problem-solving skills 
4. Object Oriented concepts 
5. Experience in working with RESTful APIS, Websockets 
6. Knowledge in source code version control- Git, Subversion
Read more
Pion Global Solutions LTD
Sheela P
Posted by Sheela P
Bengaluru (Bangalore)
4 - 7 yrs
₹5L - ₹10L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Java

1.                 Proven experience as a QA Tester or similar role with 5+ Years of experience, with a strong understanding of software testing principles, methodologies and techniques.

2.                 Proficiency in creating and executing test plans, test cases, and test scripts.

3.                 Experience with various testing types including functional, integration, regression, and usability testing.

4.                 Familiarity with manual and automated testing tools, such as Selenium, Appium, Lambda Test.

5.                 Basic knowledge of programming languages (e.g., Java, Python) and scripting for test automation is a plus.

6.                 Excellent analytical and problem-solving skills, with a keen attention to detail.

Read more
DIGITAL BRAIN MEDIA
at DIGITAL BRAIN MEDIA
1 recruiter
HR -Head
Posted by HR -Head
Remote, Lucknow
1 - 5 yrs
₹2L - ₹10L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+1 more
HIRING MERN Full Stack Developer .
( NODE.JS + React.js )
Having min 1 + year experience can apply
Location: Gomti Nagar, LUCKNOW
Immediate joiners preferred


Job Description
Responsibilities
Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React.js , Node.js, and Mongo
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly

Experience
2-3 years minimum in creating complex HTML based solutions
Detail oriented experience as a Web Developer creating React based solutions
1-2 years with Node.js and Express
Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
Experience using asynchronous RESTful services (JSON)
Requirements
Fluent knowledge of latest HTML/CSS standards and best practices
Working knowledge of JavaScript and AngularJS
Working knowledge of Node.js and Express
Solid Understanding of HTTP protocol and how server-side code is processed on the client
Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
Working knowledge of front end optimization and performance techniques
Obsession with lean, clean and organized front-end code
Cross-browser development and troubleshooting
Experience building Responsive websites for web, tablet and mobile devices
Eye for details is crucial
Able to handle multiple projects and competing deadlines
Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
Portfolio of work required. Include examples of all areas of interaction design (user flows, wireframes, final graphical display)
Additional Information
Additional Skills & Competencies
Excellent communication and organizational skills
Developing for mobile platforms
Twitter Bootstrap and LESS
Read more
DeCarbonic
Khushi Garg
Posted by Khushi Garg
Nigeria
2 - 6 yrs
₹6L - ₹6L / yr
Technical Writing
Policies

Decarbonic is seeking a highly skilled technical writer with experience in national/public policy drafting to join our team in Nigeria for a 6-month assignment. As a technical writer, you will be responsible for researching, analyzing, and producing high-quality technical documents that are clear, concise, and easy to understand.


Responsibilities:


  • Research, analyze, and interpret technical information and data related to climate change, carbon markets, and sustainable development.
  • Develop and draft technical reports, policy briefs, and other technical documents that are clear, concise, and easy to understand.
  • Collaborate with internal and external stakeholders to ensure that technical documents meet their needs and are aligned with organizational objectives.
  • Ensure that technical documents comply with established standards, guidelines, and protocols.
  • Review and edit technical documents for accuracy, completeness, and clarity.
  • Communicate technical information effectively to non-technical audiences.


Requirements:


  • Bachelor's or Master's degree in public policy, environmental science, engineering, or related field.
  • At least 3 years of experience in technical writing, with a focus on national/public policy.
  • Experience working with carbon markets and climate change-related policies is a plus.
  • Excellent writing, research, and analytical skills.
  • Strong attention to detail and ability to work independently.
  • Ability to work collaboratively with cross-functional teams and stakeholders.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • Willingness to relocate to Nigeria for a 6-month assignment with a valid passport.


Read more
BYJU’S - The Learning App
Agency job
via zyoin by RAKESH RANJAN
Remote, Bengaluru (Bangalore)
6 - 10 yrs
₹15L - ₹35L / yr
skill iconReact.js
Angular
skill iconVue.js
skill iconJavascript
skill iconHTML/CSS
+2 more
• Excellent programming skills in Javascript
• Solid understanding of web markup, including HTML5, CSS3 and cross-browser compatibility issues. Basic understanding of LESS or SASS.
• Proficient in ReactJS/AngularJS/VueJS
• Solid understanding of SEO principles
• Good understanding of module bundling tools like webpack
• Should have some experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight • Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms • 5+ years of experience in product driven organization.
Read more
AvatarLife
at AvatarLife
1 recruiter
Gaurav Gupta
Posted by Gaurav Gupta
Gurugram
2 - 4 yrs
₹20L - ₹45L / yr
skill iconNodeJS (Node.js)
skill iconPostgreSQL
TypeScript

As the backend engineer developer, you will drive the vision of AvatarLife and make it a significant player in metaverse gaming space. You will steer the development of our games and everything that comes with it.

Skills Required

  • 2+ years experience in Node.js is required
  • Experience in game development
  • Familiarity with typescript is a plus

We are looking for individuals who can work independently and are fine with unstructured scenarios. We are flexible with the job location, working hours and compensation structure. We will match industry standard when it comes to all aspects of your professional development to make sure you can focus on making a great product.

Read more
ZipLoan
at ZipLoan
3 recruiters
Ankit Khare
Posted by Ankit Khare
Remote, NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
Best in industry
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos