Customer Success Specialist at The Smart Fellowship · Vile parle · 1 - 3 years · ₹4L - ₹6L / yr · Bootstrapped · Posted 16 May 2025

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.
Our Client has appointed us to identify and hire a Customer Success Specialist
Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.
Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.
Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.
Location: WFO (Mumbai, Maharashtra)
Salary Range: INR 4 LPA to 6 LPA
The best part about this role:
- You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes.
- As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
- If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.
You will be responsible for these Key Responsibility Areas (KRAs):
- Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
- Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
- Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
- Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
- Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.
Your Key Performance Indicators (KPIs):
- Learner satisfaction and retention rates.
- Response time and resolution rates for learner queries.
- NPS (Net Promoter Score) and positive learner feedback.
- Recommendation rates and repeat engagement metrics.
Who We’re Looking For:
- 1-2 years of experience in customer success, or a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
- Proficiency in MS Excel and CRM tools.
- Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
- A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

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About TensorIoT
- AWS Advanced Consulting Partner (for ML and GenAI solutions)
- Pioneers in IoT and Generative AI products.
- Committed to diversity and inclusion in our teams.
TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.
TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!
TensorIoT is proud to be an equal-opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Description
At TensorIoT India team, we look forward to bringing on board senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process.
What are the kinds of tasks Data Scientists do at TensorIoT?
As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client.
Minimum Requirements:
- Masters + 6 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 8 years of work experience in Machine Learning Engineering 3 years of Cloud Experience.
- Experience working with Generative AI (LLM), Prompt Engineering, Fine Tuning of LLMs.
- Hands-on experience in MLOps (model deployment, maintenance)
- Hands-on experience with Docker.
- Clear concepts of the following:
- - Supervised Learning, Unsupervised Learning, Reinforcement Learning
- - Statistical Modelling, Deep Learning
- - Interpretable Machine Learning
- Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis.
- Scientific & Analytical mindset, proactive learning, adaptability to changes.
- Strong interpersonal and language skills in English, to communicate within the team and with the clients.
Preferred Qualifications:
- PhD in the domain of Data Science / Machine Learning
- M.Sc | M.Tech in the domain of Computer Science / Machine Learning
- Some experience in creating cloud-native technologies, and microservices design.
- Published scientific papers in the relevant domain of work.
CV Tips:
Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following:
- Focus:
- More focus on technical skills relevant to the job description.
- Less or no focus on your roles and responsibilities as a manager, team lead, etc.
- Less or no focus on the design aspect of the document.
- Regarding the projects you completed in your previous companies,
- Mention the problem statement very briefly.
- Your role and responsibilities in that project.
- Technologies & tools used in the project.
- Always good to mention (if relevant):
- Scientific papers published, Master Thesis, Bachelor Thesis.
- Github link, relevant blog articles.
- Link to LinkedIn profile.
- Mention skills that are relevant to the job description and you could demonstrate during the interview / tasks in the selection process.
We appreciate your interest in the company and look forward to your application.
Hello,
We are hiring SAP UI5 Developer with BTP experience for our client at Bangalore and Pune.
Roles and Responsibilities as follows:-
Experience – 4 to 8 years
Notice: Immediate to 7 days
Location – Pune or Bangalore
Must have willingness to travel to Pune office whenever needed.
Contract – is preferred or Fulltime is also ok.
Must Have
• Over 4 years of experience in working with SAPUI5
• Hands on experience and a good understanding in HTML, CSS and JavaScript
• Good Understanding of SAPUI5 framework and architecture
• End to end hand-on of SAP BTP Platform (SAP CF Service Offerings like, Destination, Portal/Launchpad, Object Store, Connectivity, Workflows. Etc).
• Experience in developing SAPUI5 application using ODATA service endpoint
. Experience in Standard and Custom SAP Fiori Applications
• Experience in Custom controls in SAP UI5 and Integration of 3rd party controls
• Experience in Application deployment on ABAP repo/ SAP CP
• Experience in Fiori Launchpad Portal configurations and application deployment.
Good to Have
• Experience in developing SAPUI5 application using Rest Web services endpoints
• Experience in ABAP OData services
• Experience in SAP HANA, SAP CP, SAP Cloud Foundry
• Experience in SAP CP Business Application using CDS
• Experience in SAP Multi Target Application
• Experience in Launchpad Theme Designing
- Solid experience in building high quality collateral development, proposals, statements of
work, for services spanning the complete SDLC life cycle.
- Minimum experience must be 3 to 6 years writing winning RFP responses and winning
the RFP from Enterprise and mid-level companies against the best of breed competition
- Should have created compelling solution and RFP defense presentations for both
Enterprises and mid-level companies for deals with Contract Value for each spanning at
least 1 million USD
- Adept at proposing creative engagement and commercial models ensuring win win for
both customer and WAL
- Support the sales team in terms of high quality collateral and All deadlines are met and
all requests are managed on time, zero escalations from the sales.
- Contributor in building Pre Sales collaterals, Service line capabilities, new pricing models
and knowledge
- Strengthen reusable assets repository across domains and key service offerings and
provide trainings to team on customer advocacy, new service offerings
- Proactive ownership, periodic updates to Corporate Deck to stay ahead of the game
- Have good understanding of overall SDLC processes
- Understanding of emerging practices and concepts related software and product
engineering, security engineering, Agile and DevOps
Position: Backend Developer - MERN - GraphQL
Location: Surat, Gujarat
Company: Glazer Labs
Overview: As a Backend Developer at Glazer Labs, you will be at the heart of our technical team, responsible for designing, developing, and maintaining the server-side logic of our engagement platform for the gaming community. Your expertise will ensure the seamless integration of front-end elements, robust performance, and high scalability, contributing to a world-class user experience.
Key Responsibilities:
- Server-Side Development: Architecture Design: Design and implement scalable and efficient server-side architecture using Node.js and Express.js. Database Management: Develop and maintain databases, ensuring data integrity, security, and optimal performance using MongoDB or other relevant databases. API Development: Create and maintain RESTful and GraphQL APIs to support various frontend functionalities and third-party integrations.
- Performance Optimization: Scalability: Design and implement solutions to ensure the application can scale efficiently to handle increasing user loads. Load Balancing: Utilise load balancing techniques and tools to distribute traffic effectively across multiple servers. Caching: Implement caching strategies using Redis, Memcached, or similar technologies to enhance application performance and reduce latency.
- Security Implementation: Data Security: Ensure robust security practices, including data encryption, authentication, and authorization mechanisms to protect user data. Vulnerability Management: Regularly conduct security audits and vulnerability assessments, implementing necessary fixes and improvements. Compliance: Ensure compliance with industry standards and regulations, such as GDPR, to maintain user trust and legal integrity.
- Integration and Collaboration: Third-Party Integrations: Integrate third-party services and APIs, such as payment gateways, social media platforms, and analytics tools. Cross-Functional Collaboration: Work closely with frontend developers, mobile app developers, product managers, and UX/UI designers to ensure seamless integration and functionality. DevOps Collaboration: Collaborate with DevOps teams to automate deployment processes, monitor server performance, and implement CI/CD pipelines.
- Code Quality and Best Practices: Clean Code: Write clean, maintainable, and well-documented code following best practices and coding standards. Code Reviews: Conduct thorough code reviews, providing constructive feedback and ensuring adherence to coding standards. Testing: Implement comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests, using tools like Mocha, Chai, or Jest.
- Monitoring and Maintenance: Monitoring: Implement and manage monitoring tools like New Relic, Prometheus, or Grafana to track server performance and uptime. Logging: Set up and manage logging solutions to monitor application health and troubleshoot issues efficiently. Incident Response: Develop and maintain incident response protocols to ensure rapid resolution of production issues and minimal downtime.
- Data Management: Database Design: Design efficient database schemas and ensure optimal indexing and query performance. Backup and Recovery: Implement robust backup and disaster recovery strategies to safeguard data. Data Analysis: Collaborate with data analysts to provide necessary data access and support data-driven decision-making.
- Continuous Improvement: Skill Enhancement: Stay updated with the latest trends and technologies in backend development, continuously improving your skills and knowledge. Knowledge Sharing: Participate in and contribute to knowledge-sharing sessions, workshops, and mentoring programs. Innovation: Explore and implement innovative solutions to enhance the backend infrastructure and overall application performance.
Qualifications:
Experience: Minimum 3+ years of experience in backend development, with a strong focus on Node.js, Express.js, and MongoDB. Proven experience in designing and implementing scalable, high-performance server-side architectures.
Technical Skills:
Node.js/Express.js / GraphQL Expertise: Strong proficiency in Node.js, GraphQL and Express.js, including asynchronous programming and middleware.
Database Management: In-depth knowledge of MongoDB and experience with other databases (SQL or NoSQL).
API Development: Experience in designing and implementing RESTful and GraphQL APIs.
DevOps Practices: Familiarity with CI/CD pipelines, containerization (Docker), and cloud services (AWS, Azure, or GCP).
Security Practices: Strong understanding of web security principles and best practices.
Testing Frameworks: Proficiency with testing frameworks and tools for backend development.
Soft Skills:
Problem-Solver: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
Detail-Oriented: Attention to detail and commitment to delivering high-quality, reliable backend solutions.
Team Player: Ability to work effectively in a collaborative team environment.
Effective Communicator: Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
By joining Glazer Labs, you will have the opportunity to shape the backbone of our engagement platform for the gaming community, leveraging your expertise to build a robust, scalable, and high-performing backend infrastructure. Your contributions will be pivotal in delivering an exceptional user experience and driving our product forward.
LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.
Responsibilities:
- Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
- Develop a trusted advisory relationship with client stakeholders, executive sponsors and
- Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
- Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude
Requirements:
- Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
- 4 - 7 years of experience in enterprise or business development in a technology company
- Flexibility and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
- Expertise to work on executive presentations, advanced CRM and other sales & marketing focused automation tools is a plus
- Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
- Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target based sales
Dear Candidates,
Greetings from AxionConnect.
This is Shweta from the recruitment team of AxionConnect.
As per your profile on the job portal, currently, we have openings for SAS professionals.
- Experience in SAS development.
- Should have strong experience on Base SAS.
- Should have strong experience in SQL.
- Should have experience in Data Integration Studio (must have).
- Should have strong experience in Enterprise guide.
- Should have good communication skills.
- Exposure to BASE SAS, SAS MACROS, SAS Advance, and SAS Enterprise Guide.
- Banking or financial reporting experience.
Primary Skills
• SAS DI Studio (SAS Data Integration Studio) (Mandatory)
• SAS Eg (Enterprise Guide)
Experience: 3-5yrs
Location: Mumbai (onsite)
About Company
Buyume Is an E-commerce platform for Beauty professionals where they can buy Beauty products as well as educate themselves in the Salon and Beauty Industry.
Requirments
This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.
We are looking for a candidate with any of the given below regional language proficiency
(Odia, Gujarati, Assamese, Bengali, Marathi, Malayalam, Telugu, Kannada, Tamil).
Responsibilities
- Research, target and open new client opportunities
- Develop targeted messaging to engage prospect companies and executives
- Qualify prospects by understanding customer needs and budgets
Qualifications
- 10+2
- 2+ years' previous sales experience
- Extrovert
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
What you can expect as a Senior Frontend Engineer at HappyFox:
- You will consistently ship features and improvements with minimal guidance and support from other team members.
- You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
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- You will maintain and advocate for these standards through code review.
- You will recognize inefficiencies in our team, and propose solutions.
You should apply if:
- You have 5+ years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
- You have a sound knowledge of HTML, CSS, and JavaScript.
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- You are comfortable working in a highly agile, intensely iterative software development process.
- You have demonstrated the ability to onboard and integrate with an organization long-term.
- You have a positive and solution-oriented mindset.
- You have experience owning a project from concept to production, including proposal, discussion, and execution.
- You are self-motivated and self-managing, with strong organizational skills.
Day to day responsibilities include:
- Contact leads over phone or email and convert them to the paid version of software
- Help customers with their queries related to the application
- Conduct online demos over Zoom
- Conduct periodic webinars
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- Can write professional emails in English
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