Job Description: Customer Success Manager- APAC
Role Details
Position: Customer Success Manger
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
● Onboard customers with Integration support and drive adoption of the product.
● Represent the voice of the customer and influence the product development roadmap.
● Empathise with every aspect of the customer experience, putting customer's needs first.
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.
● Have experience in the cybersecurity or compliance industry.
● Have clear and thoughtful communication skills, with a strong critical thinking ability.
● Problem-solving ability and customer-centric outlook.
● Be comfortable with talking through technical concepts with a technical audience.
● Have a keen ability to multitask.
● Have an outstanding work ethic and know when/how to ask for help when you need it.
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.
● A high-performing action-oriented team.
● Immense exposure to the founders and the leadership.
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.
● The competitive compensation package, benefits, and employee-friendly work culture.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

About SCRUT Automation
About
What is Scrut Automation?
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70% and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Candid answers by the company
Scrut Automation helps early-stage and growth-stage startups which struggle to identify and manage risks to their security posture, jeopardizing their ability to either achieve or maintain compliance with their key frameworks.
Connect with the team
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This is a remote position.
About Company
Our client is angle funded, growth stage B2B SaaS startup that enables a seamless and streamlined collaboration between big pharma, bio-techs and their external manufacturing partners.
Job Profile
- 1Work with the Marketing & Branding team to understand the requirements and come up with original & creative ideas & designs.
- 2Work on multiple projects within given timelines
Requirements
- Diploma / degree in Graphic design or relevant field
- 2-3 yrs of experience in designing quality graphic solution.
- Having experience in Adobe Suite – Illustrator, Photoshop & Corel Draw Suite.
- Fluency of Ideas
- Adaptability & flexible
- 3+ years of in design development using Angular, HTML, CSS, Javascript, PHP.
- In-depth knowledge of JavaScript, CSS3, HTML5, Bootstrap, jQuery, REST Services & APIs.
- Experience with test-driven development and testing frameworks/libraries.
- Working knowledge of Git version control systems.
- Must have a notice period of less than 30 days.
Generate Sales and interact with prospective customers through modes likes Mail, Phone, Chat etc.
Verify and nurture daily leads by understanding the Customers requirements.
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Answering potential customers' questions and sending additional information per email.
Manage relationship with key customers and schedule meetings with them on a timely basis.
Assist customers with all knowledge on products and services.
Understanding customers' needs and identifying sales opportunities.
Timely, professional and accurate reply to all incoming sales enquirys received by phone, email and other formats.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Perform follow up for all outbound calls.
Collaborate with team to achieve better results.
Fast learner and passion for sales
Exceptional written, verbal and presentation skills.
Familiarity with IT recruitment is favourably considered.
Qualification: Graduate & Post-graduate.
Note: Only immediate joiners and work at office.

- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
- 4+ years experience working in an IT environment
- 4+ years of Object-oriented design, functional programming
- Node JS API Development (Firebase API development is a plus)
- Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
- HTML / CSS responsive development
- Experience using any database
- Experience developing in an Agile / SCRUM Environment
- Experience developing mission-critical applications
- Strong business and technical acumen
- Excellent verbal and written communication skill
ROLES AND RESPONSIBILITIES:
• Articulate complex problems, communicate viable architecture and design approach in a clear and concise manner.
• Thrive in a collaborative team environment and work with ambiguous product requirements.
• Evaluate opensource technologies, development stack and strive for new learning, continued growth by applying industry best practices and processes.
• Provide thought leadership in cloud based VoIP(Voice/WebRTC) services and bring your passion for technology to motivate and inspire on a day to day basis.
SKILLS REQUIRED
• 4+ years experience in building highly available, fault tolerant and scalable real-time communications(Voice and WebRTC) systems in the cloud (AWS preferred).
• Demonstrated history of building complex, high-performance applications in C/C++.
• Proven expertise in network and system performance optimizations(including kernel, containers and virtualization technologies).
• Proficiency in telecom protocols (SIP, SDP and RTP/RTCP) and internet protocols(IPv4/IPv6, TCP and UDP) is desirable.
• Deep understanding of all aspects of WebRTC from audio codecs, to networking (ICE, STUN, TURN) up to server side components needed to deploy the technology at scale (SFU, MCU, Relays) and network security(TLS, SRTP).Strong analytical, problem solving and troubleshooting skills.
• Programming experience with Python, Golang and Lua will be a plus.
• Prior experience working with Asterisk, FreeSWITCH, RTPEngine, Kamailio, or OpenSIPs will be a plus.
Job Summary:
Welcome to AA MANPOWER SOLUTIONS!!!!
Your resume makes you an excellent candidate for the following job. We would like to invite you to an interview with our organization Head for immediate openings in AUTO PARTS MANUFACTURING Companies on Interview going on.
Responsibilities and Duties
- Plan, manage, and oversee all elements of production in our factory
- Access and analyse current production methods
- Develop and draft an improved production process
- Establishes statistical confidence by identifying sample and acceptable error; determining levels of confidence
Graduate Engineer Trainee / Associate Engineer /Junior Engineer /Production Engineer/Quality Inspector/Technician/CNC Operator/Design
Department: Production, Quality, Maintenance, Stores, QC Documentation, Solid work, Auto Cad
Work Time: 8 hours Shift (Rotational)
Gender: Male & Female
Qualifications and Skills:
Diploma /BE: MECH, EEE, ECE, AUTO
Experience Eligible
Salary: 12000 TO 25000 (For month)
Experience: 10-30 % Hike of Previous Salary
Designation: GET (Graduate Engineering Trainee) and On Role job Production Engineer/Quality Engineer/ Design Engineer
Interview Date:
Direct Walk In…
Last Date: 18th November to 30 November(2019)
Benefits
* PF & ESI
* Free Food & Transport
* Every Year Increment
* Accommodation (Depends on the company)
* Immediate joiners only can CALL for further details
Job Type: Full-time
DOCUMENTATION:
- Copy of your current updated resume
- Recent passport photograph
- A Hard or soft copy of this mail (MUST)

Contact Person: Aditi
*Note: Need someone with 1+ years of experience in domestic technology hiring, and who can join within 1-3 days.







