Customer Success Manager

💻 Position: Recruitment Specialist

📍Location: Jhandewala, Delhi

🗓️ Working Days: Monday- Friday (WFO), Saturday- (WFH)

⏰ Work Timings: 10am -7pm

📌 Experience Required: 1+ years

🤝 About Us : PinnacleU HR is a modern recruitment startup connecting startups and job seekers across diverse sectors like SaaS, EdTech, Fintech, AI, and more.

💸 Salary: Upto 5.5 LPA

Key Responsibilities :

• Develop and implement talent acquisition strategies aligned with company objectives.
• Collaborate with department heads and hiring managers to understand workforce needs and refine job descriptions.
• Monitor and optimize the end-to-end recruitment process to improve candidate experience and time-to-hire metrics.
• Set performance targets, track KPIs, and generate regular recruitment reports.
• Train and upskill recruitment staff on best practices, tools, and technologies.
• Ensure all hiring practices are compliant with company policies and employment laws.
• Build and maintain a strong talent pipeline through proactive sourcing strategies.
• Partner with external vendors, job boards, and recruitment agencies when necessary.
• Stay updated on industry trends and best practices in talent acquisition.

Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1+ years of experience in recruitment.
• Proven ability to lead and develop recruitment teams.
• Strong knowledge of sourcing techniques, ATS platforms, and hiring metrics.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strategic mindset with strong problem-solving capabilities

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

• Financial Reporting and Analysis:Prepare and analyze monthly, quarterly, and annual financial statements, including income statements, balance sheets, and cash flow statements.   
• Develop and maintain financial models to forecast future performance and analyze variances.
• Conduct variance analysis to explain deviations from budgets and forecasts.
• Create and present financial reports to management, highlighting key trends and insights.
• Budgeting and Forecasting:Assist in the development and monitoring of annual budgets and forecasts.
• Collaborate with department managers to gather budget input and ensure accuracy.   
• Track and analyze actual performance against budgets and forecasts.
• Provide recommendations for cost control and revenue enhancement.

Creative & Social Media Manager

Location- Gurgaon (WFO)

Position Overview:

We are looking for a creative & social media manager who will play a critical role in creating original digital content across various social media platforms. The ideal candidate will be responsible for creating and executing our social media strategy. You will handle all our socials, evaluate our social metrics, and collaborate with internal teams.

Roles & Responsibilities:

• Create a strong brand entity for Juleo on Insta, Linkedin, Snap, YouTube to drive awareness and app installspare weekly and monthly reports on metrics eg Reach
• Schedule content and maintain a social media calendar. • Monitor social
• trends and proactively highlight opportunities for growth and engagement
• Partner with content creators and influencers to drive awareness and build
• the Brand's Social Presence.
• Communicate with followers, respond to queries in a timely manner and
• monitor customer reviews.
• Designing social media strategies to achieve marketing targets.
• Managing, creating and publishing original, high-quality content on social
• platforms.
• Administering all company social media accounts to ensure up-to-date
• content.
• Liaise with writers and designers to ensure content is informative and
• appealing.
• Prepare weekly and monthly reports on web traffic and ROI.
• Schedule content and maintain a social media calendar.
• Monitor social trends and proactively highlight opportunities for growth and
• engagement.

Requirements:

• Working experience of minimum 2 years in handling Social Media Platforms (Insta, Linkedin, Snap, YouTube) end to end for a Consumer tech startup. The ability to create short videos, gifs and other social media content independently
• Very high bar on Creative skills
• Ability to thrive in a startup environment
• Experience with social media management tools.and analytics
• Good understanding of the holistic and dynamic landscape of social media
• channels, strategies, emerging platforms, and audiences

Roles and Responsibilities:

1. Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
2. Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
3. Planning and overseeing new marketing initiatives.
4. Help drive revenue within targeted accounts.
5. Meet annual growth targets.
6. Provide ongoing opportunity forecasting.
7. Promote a high level of customer satisfaction.
8. Researching organizations to find new opportunities.
9. Developing goals for business growth and ensuring they are met.

Required Abilities:

• Highly motivated and have a hunter mentality.
• Excellent listening, writing, and communication skills.
• Ability to flourish with minimum guidance, be proactive, and handle uncertainty.

As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities

Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams.  You will also be required to actively understand customer preferences and predict future needs for product development.

Key Responsibilities:

• Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands. 
• Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
• Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
• Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
• Plan sales strategies in response to market and competitors’

actions.

• Work in sync with the product development team and develop

sustainable and commercially viable products.

• Understand customer needs and make sales presentations.
• Liaise with the marketing team to undertake demand-generating

activities such as trade shows, exhibitions or customer workshops.

• Prepare sales proposals and train sales representatives/executives

from time to time.

• Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
• Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
• Use domain expertise to articulate customer requirements appropriately to product and development teams
• Prepare and deliver solution-based product presentations and

demonstrations to customers.

• Execute on customer proof of concepts (POCs).
• Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.