Job Description: Customer Success Manager- APAC
Role Details
Position: Customer Success Manger
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
● Onboard customers with Integration support and drive adoption of the product.
● Represent the voice of the customer and influence the product development roadmap.
● Empathise with every aspect of the customer experience, putting customer's needs first.
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.
● Have experience in the cybersecurity or compliance industry.
● Have clear and thoughtful communication skills, with a strong critical thinking ability.
● Problem-solving ability and customer-centric outlook.
● Be comfortable with talking through technical concepts with a technical audience.
● Have a keen ability to multitask.
● Have an outstanding work ethic and know when/how to ask for help when you need it.
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.
● A high-performing action-oriented team.
● Immense exposure to the founders and the leadership.
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.
● The competitive compensation package, benefits, and employee-friendly work culture.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SCRUT Automation
About
What is Scrut Automation?
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70% and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Candid answers by the company
Scrut Automation helps early-stage and growth-stage startups which struggle to identify and manage risks to their security posture, jeopardizing their ability to either achieve or maintain compliance with their key frameworks.
Connect with the team
Company social profiles
Similar jobs
Amazon Web Services (AWS)Senior Generative AI Engineer
Employment Type: Permanent with VDart Digital
Work Location: Marathalli, Bengaluru
Job Description
We are seeking a highly skilled Senior Generative AI Engineer with strong expertise in designing, developing, and deploying enterprise-scale AI solutions using Large Language Models (LLMs) and modern Generative AI frameworks. The ideal candidate should have hands-on production experience building scalable GenAI applications, AI agents, autonomous workflows, and Retrieval-Augmented Generation (RAG) systems in cloud-native environments.
This role requires deep technical expertise in LLM orchestration, AI application architecture, prompt engineering, vector databases, MLOps, and production deployment of AI systems. Candidates should have proven experience delivering real-world AI solutions in enterprise environments with strong exposure to cloud platforms and DevOps practices.
Key Responsibilities
- Design, build, and deploy enterprise-grade Generative AI applications using Large Language Models (LLMs).
- Develop intelligent AI agents and autonomous workflows using frameworks such as LangChain, CrewAI, LangGraph, AutoGen, or similar agentic AI frameworks.
- Implement and optimize Retrieval-Augmented Generation (RAG) pipelines using vector databases and semantic search technologies.
- Work extensively on prompt engineering, tool calling, memory management, agent orchestration, and multi-agent systems.
- Integrate and manage LLMs such as OpenAI, Azure OpenAI, Claude, Gemini, Llama, Mistral, or similar foundation models.
- Develop scalable AI services and APIs using Python and FastAPI.
- Build production-ready AI solutions with high availability, scalability, monitoring, and observability.
- Deploy and manage AI applications in cloud-native environments using Docker and Kubernetes.
- Collaborate with Data Science, ML Engineering, and DevOps teams to operationalize AI solutions.
- Implement CI/CD pipelines and automated deployment processes for AI workloads.
- Monitor model performance, latency, reliability, and operational efficiency in production environments.
- Ensure AI solutions follow enterprise security, governance, and responsible AI standards.
- Evaluate and adopt emerging Generative AI tools, frameworks, and models.
Required Skills
Generative AI & LLM Expertise
- Strong hands-on experience with Generative AI and Large Language Models (LLMs).
- Production-level experience building and deploying GenAI applications.
- Expertise in LangChain, CrewAI, LangGraph, AutoGen, or similar frameworks.
- Experience with AI agents, autonomous workflows, and multi-agent architectures.
- Strong understanding of prompt engineering, embeddings, model evaluation, and LLM orchestration.
- Experience integrating OpenAI, Azure OpenAI, Claude, Gemini, Llama, Mistral, or similar models.
RAG & Vector Databases
- Strong experience implementing RAG pipelines and semantic retrieval systems.
- Experience with vector databases such as Pinecone, Weaviate, ChromaDB, FAISS, or Milvus.
- Understanding of chunking strategies, embeddings, indexing, reranking, and retrieval optimization.
Python & AI Development
- Strong proficiency in Python.
- Experience with FastAPI for AI service and API development.
- Experience with AI/ML libraries and data processing tools such as Pandas and NumPy.
Cloud & Production Deployment
- Mandatory production experience on at least one cloud platform:
- Microsoft Azure
- Experience deploying scalable AI applications in enterprise production environments.
- Hands-on experience with Docker, Kubernetes, Jenkins, Terraform, and CI/CD pipelines.
- Strong understanding of MLOps, AI deployment lifecycle, monitoring, and observability.
Engineering & Operational Excellence
- Strong understanding of software engineering best practices.
- Experience with Git, version control, automated testing, and release management.
- Experience building secure, scalable, and high-performance AI solutions.
- Ability to troubleshoot production AI systems and optimize performance.
Preferred Skills
- Experience with AI observability and evaluation frameworks.
- Exposure to fine-tuning, PEFT, LoRA, or model optimization techniques.
- Experience with enterprise AI governance and responsible AI practices.
- Knowledge of distributed AI systems and scalable inference architectures.
- Familiarity with AI security and compliance standards.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
- 3–8 years of overall software engineering experience.
- Minimum 3+ years of hands-on experience in Generative AI and LLM-based application development,
- Proven track record of delivering enterprise-scale AI solutions in production environments.
- Strong communication and stakeholder management skills.
Job Title: Assistant Manager – Sales (Building Automation Solutions)
Location: Chennai
1. Job Overview
- Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
- Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
- Work closely with clients, consultants, and internal teams to achieve business objectives.
2. Key Responsibilities
Sales & Business Development
- Develop and execute sales strategies for Building Automation Solutions.
- Identify and pursue new business opportunities in target industries.
- Achieve sales targets and contribute to revenue growth.
Client Engagement
- Build and maintain strong client relationships.
- Understand client requirements and propose tailored BAS/ELV solutions.
- Conduct product demonstrations, presentations, and negotiations.
Technical & Project Support
- Provide pre-sales and post-sales technical support to clients.
- Possess strong technical knowledge of BAS, HVAC, and ELV systems.
- Coordinate with project and technical teams for smooth execution.
Market Analysis & Reporting
- Monitor competitor activities, market trends, and customer feedback.
- Prepare periodic sales reports and forecasts for management review.
- Suggest improvements to strengthen market positioning.
3. Qualifications
- Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
- 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
- Proven track record of project sales and target achievements.
4. Key Skills (Must-Have)
- Sales & Business Development in Building Automation Solutions / ELV projects
- Technical knowledge of BAS, HVAC, Automation Products
- Client Relationship Management
- Pre-Sales & Post-Sales Support
- Excellent Communication & Presentation skills
- Market Analysis & Negotiation
5. Additional Skills (Good-to-Have)
- Knowledge of emerging automation products and technologies.
- Ability to handle large-scale project sales independently.
- Strong networking with consultants, contractors, and system integrators.
6. Benefits
- Competitive salary with attractive incentives/commissions.
- Health insurance and employee benefits.
- Professional growth and learning opportunities.
- Strong wordpress fullstack developer profile:
- Mandatory (Experience 1) - 9+ years of experience as wordpress developer (full stack)
- Mandatory (Experience 2) - Must have 5+ years of experience in Front-end Development using HTML, CSS, Javascript, React JS
- Mandatory (Skills 1) - Must have experience working with Creative/Design team for website development
- Mandatory (Skills 2) - Basic Knowledge of Adobe photoshop/Illustrator
Preferred
- Preferred (Experience 1) - Familiarity with APIs, AI tool integrations
- Preferred (Experience 2) - Ex
Must Have Skills:
Position: BPO Team Leader – Customer Service & Renewals
Location: Delhi
Experience:
Minimum 2 years of documented experience as a Team Leader in outbound customer service.
Recent experience must be in Customer Service.
Experience in outbound service combined with renewals and upselling is a strong plus.
Should have managed call flows ranging between 100 to 150 calls per day.
As a Team Leader, must be willing to take calls when required.
Total experience should not exceed 5.5 years.
Work Schedule:
Day Shift
2 rotational offs
Qualification:
Minimum HSC (High School Certificate)
Compensation:
Maximum salary up to ₹7 LPA (approximately ₹55K per month)
Additional variable pay up to ₹2 LPA
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptAbout Us
Wednesday is a technology consulting and engineering firm based in Pune. We specialise in helping digital-first businesses solve complex engineering problems. Our expertise lies in data engineering, applied AI, and app development. We offer our expertise through our services: Launch, Catalyse, Amplify, and Control.
We're a passionate bunch of people who take their work seriously. We deeply care about each other and are united by the cause of building teams that delivery great digital products & experiences.
Job Description
Wednesday is a technology consulting and engineering firm based in Pune. We specialise in helping digital-first businesses solve complex engineering problems. Our expertise lies in data engineering, applied AI, and app development. We offer our expertise through our services: Launch, Catalyse, Amplify, and Control.
We're a passionate bunch of people who take their work seriously. We deeply care about each other and are united by the cause of building teams that delivery great digital products & experiences
Wednesday works with customers with a high amount of autonomy. We own problem statements and work with them to provide simple solutions to complex and challenging problems. You will be responsible for front-end architecture, delivery and innovation across all pods at Wednesday.
Key Responsibilities:
- Collaborate with UI/UX designers to develop responsive web applications.
- Build, test, and deploy frontend interfaces using React.js.
- Work on fullstack development, integrating frontend with backend (Node.js).
- Optimize applications for performance and scalability.
- Troubleshoot and resolve issues in both frontend and backend.
Skills Required:
- Proficiency in React.js, HTML, CSS, JavaScript.
- Basic knowledge of backend technologies (Node.js, Express.js).
- Familiarity with RESTful APIs and databases (MongoDB or MySQL).
- Version control (Git/GitHub).
- Strong problem-solving skills and teamwork.
Nice to Have:
- Familiarity with cloud services (AWS, Azure).
- Building developer libraries and SDKs.
Benefits
- Mentorship: Work next to some of the best engineers and designers.
- Freedom: An environment where you get to practice your craft. No micromanagement.
- Comprehensive healthcare: Healthcare for you and your family.
- Growth: A tailor-made program to help you achieve your career goals. Click here to read more about our career ladder.
- A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.
• 2+ years of experience in data engineering & strong understanding of data engineering principles using big data technologies
• Excellent programming skills in Python is mandatory
• Expertise in relational databases (MSSQL/MySQL/Postgres) and expertise in SQL. Exposure to NoSQL such as Cassandra. MongoDB will be a plus.
• Exposure to deploying ETL pipelines such as AirFlow, Docker containers & Lambda functions
• Experience in AWS loud services such as AWS CLI, Glue, Kinesis etc
• Experience using Tableau for data visualization is a plus
• Ability to demonstrate a portfolio of projects (GitHub, papers, etc.) is a plus
• Motivated, can-do attitude and desire to make a change is a must
• Excellent communication skills
Leadership
React Native
Redux/Flux
HTML/CSSJavascript
iOS App DevelopmentWhy FabHotels? Budget hotels is the largest and fastest growing segment of the Indian travel market. Despite attracting billions of dollars in last few years, online penetration in hotel bookings is still sub-20%. Supply of budget hotels is fragmented and lacks any brand of scale. At FabHotels, we’re building a millennial traveler focused budget hotel brand that leverages people, technology and processes in an asset-light, scalable model to deliver delight to consumers and segment-leading returns to asset owners. In ~4 years since inception, we have become larger than many established traditional hotel chains. Currently we have a fast growing network of 550+ hotels and 11,000+ rooms across ~50 cities pan-India.
Who? Founded by Bain & Wharton alumni, Vaibhav Aggarwal & Adarsh Manpuria,
FabHotels has raised >$35Mn. till date from leading VC firms Goldman Sachs, Accel Partners, Qualcomm Ventures. We're always looking for young, hungry & self-driven individuals, who want more than a 10-7 desk job and to make a significant contribution in creating a first-in-class Indian hospitality brand.
About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.
Key responsibilities:
- Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
- Firm grasp on JS/CSS fundamentals
- Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
- Good understanding of Design and Architecture Patterns
- Strong focus on app performance
- Familiarity with native build tools, like XCode, Grade, Android Studio
- Good at working with third party libraries and debugging dependency conflicts
- Experience in unit testing is preferable.
Individuals who would connect best with the job requirements are those who:
- Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
- Are willing to go the extra 100 miles it takes to win in a super competitive market
- Are innovative, resourceful and comfortable with dynamic business requirements
- Fulfil below minimum criteria:
- 4+ years experience in Mobile app development.
- Must have published at least 1 major React-Native app
- Experience with CodePush (appcenter)
- Hands on experience in Redux
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon