Cutshort logo
SCRUT Automation logo
Customer Success Manager
Customer Success Manager
SCRUT Automation's logo

Customer Success Manager

Ritika Upadhyay's profile picture
Posted by Ritika Upadhyay
2 - 5 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Customer Retention
Customer Success

Job Description: Customer Success Manager- APAC


Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST


About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.


Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.


Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.


Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).


Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.


Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.



Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SCRUT Automation

Founded :
2020
Type :
Products & Services
Size :
100-1000
Stage :
Raised funding

About

What is Scrut Automation?

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70% and build real-time visibility of their security posture.

 

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Scrut Automation helps early-stage and growth-stage startups which struggle to identify and manage risks to their security posture, jeopardizing their ability to either achieve or maintain compliance with their key frameworks.

Connect with the team

Profile picture
Praveen K

Company social profiles

blog

Similar jobs

Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Remote only
2 - 5 yrs
₹5L - ₹10L / yr
Strong Accountant Profile Mandatory (Experience 1) – Must have 2+...
  • Strong Accountant Profile
  • Mandatory (Experience 1) – Must have 2+ years of experience in a general accounting role
  • Mandatory (Experience 2) – Must have hands-on experience with Accounts Payable, Accounts Receivable, Reconciliations, and Financial Reporting
  • Mandatory (Core Skills 1) – Strong understanding of accounting principles and GAAP
  • Mandatory (Core Skills 2) – Expertise in Microsoft Excel (pivot tables, vlookups, data analysis)
  • Mandatory (Education) – Bachelor’s degree in Accounting or Finance
  • Mandatory (Company) - Product Startup Companies OR Highly Preferred - Online Gaming Companies

Preferred

  • Preferred (Education/Experience) – CA dropout with prior corporate accounting experience
  • Preferred (Core Skills) – Exposure to budgeting, forecasting, payroll processing, and intercompany account reconciliation

Preferred Companies

1. Dream 11 2. Mobile Premier League (MPL) 3. PokerBaazi 4. Zupee 5. Probo 6. Games 24x7 7. Winzo 8. Paytm First Games 9. Junglee Games 10. Adda52 11. My11Circle 12. RummyCulture/RummyCircle 13. Gameskraft 14. KheloFantasy 15. 99Games 16. BaaziGames

Read more
Bristlecone
Agency job
via hirezyai by Priyanka Adhikary
Bengaluru (Bangalore)
6 - 8 yrs
₹20L - ₹23L / yr
SAP MM
SAP WM

Position Overview:

  • Job Title: Functional Analyst - AMEA ERP COE
  • Location: Bangalore, India
  • Reporting To: Domain Manager - Procurement & Manufacturing AMEA ERP COE


Experience & Education:

  • Total Experience: 6–8 years in SAP MM (ECC or S/4HANA)
  • Education: Graduate (minimum 4 academic years)
  • Domain Experience: 3+ years in Purchasing/Manufacturing preferred
  • Implementation: 3 full-cycle MM implementations; S/4HANA exposure (Advanced STO, Embedded WM)


Implementation & Functional Skills:

  • Enterprise Structure Mapping: Plants, Storage Locations, Purchasing Orgs
  • P2P Processes: Subcontracting, Third-party procurement, Release strategies, Inventory management, Pricing and Account determination etc.
  • Cross-Border (export/ import) & Intercompany Scenarios
  • Interfaces: IDOCs, ALE
  • ABAP Basics: Debugging knowledge


Work Culture & Responsibilities:

  • Independence: Handle MM/WM projects and support calls autonomously
  • Cultural Sensitivity: Support countries across Asia, Middle East, and Africa


Key Responsibilities:

  • Conduct workshops and gather MM / WM operation requirements
  • Deliver SAP solutions (Blueprints, Functional Specs, Testing, Training)
  • Manage data migrations
  • Ensure audit compliance
  • Delivery enhancements and changes within timelines


Value Additions:

  • Innovate MM/WM functionalities beyond the template
  • Participate in ABB initiatives (CSI, Cost Saving, AppRun, etc.)


Read more
Kredmint
Himanshu Arora
Posted by Himanshu Arora
Remote, Gurugram, Noida, Delhi, Ghaziabad, Faridabad
2 - 4 yrs
₹6L - ₹20L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
CI/CD
+5 more

About the role:


You will own a functional area - from product conception to its delivery to customers. You are expected to design and code independently in multiple tech components related to your functional area. You must also develop a deep understanding of non-functional requirements, such as reliability and availability, scale, horizontal scalability, etc. over time to make tech stack decisions accordingly. You are expected to actively mentor junior engineers. You own

the codebase quality.


We are looking for seasoned engineers who are quality-conscious, product thinkers, business cognizant and smart. Engineers get to significantly amplify the impact of their work or creations with scale. The scale also demands that engineers to produce super-efficient solutions.


What you’ll do


  • Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data,
  • Working experience in Microservices
  • Version Control: Git
  • Strong understanding of functional/reactive programming, OOP, design
  • Experience with Docker and Kubernetes.
  • SDLC: Working experience in Agile methodology
  • Strong interpersonal skills and time management skills

What you’ll need


  • B.Tech or M.Tech equivalent with at least 3 years of experience
  • Deep expertise in at least one programming language & tech stack.
  • Strong object-oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class-level interfaces
  • Experience in building data-driven web application design and development is a plus
  • Good understanding of multiple tech solutions and ability to pick the correct one for the given situation
  • Prior work experience in an agile environment or continuous integration and continuous delivery (CI or CD)
  • Ability and experience in designing high-level software designs of the scalable system, taking NFR (non-functional requirement) into consideration
Read more
Product company which provides back up and DR solutions
Product company which provides back up and DR solutions
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
5 - 10 yrs
₹14L - ₹22L / yr
Google Cloud Storage
skill iconAmazon Web Services (AWS)
Azure
Google cloud
MCSA
+7 more

Job description

  • Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
  • Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
  • Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
  • Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
  • Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
  • Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
  • Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
  • Provide expertise on commercially structuring deals to differentiate from the competition
  • Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
  • Work alongside Global Sales Leads, generating future pipeline
  • Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
  • Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
  • Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
  • Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
  • Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
  • Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
  • Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level

Cloud Skills

  • Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
  • AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud

 

Read more
Recro
at Recro
1 video
32 recruiters
Amrita Singh
Posted by Amrita Singh
Gurugram, Bengaluru (Bangalore)
3 - 7 yrs
₹7L - ₹20L / yr
skill iconReact Native
skill iconRedux/Flux
Mobile App Development
skill iconiOS App Development
skill iconAndroid Development

Skills Required

1. Good with React Native

2. Some who has worked on consumer Apps


What does the core role include?


  • Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
  • Designing stateless components in React Native
  • Contributing in all phases of the development lifecycle
  • Working with the developers to create and maintain a robust framework to support the apps
  • Working with the developers to build the interface with a focus on usability features
Read more
Casey Group
Priyanka Dash
Posted by Priyanka Dash
Puri
3 - 5 yrs
₹3.5L - ₹3.7L / yr
Sales
Business Development
Communication Skills
Marketing
Insurance
+5 more

Responsibilities:

As a Business Development Manager working under the FMCG segment must perform the following responsibilities

. Create exclusive distributors, exclusive super stockiest and business associates for the company and guide, and coordinate them to achieve the target towards the entire business growth.

. Observe all the stock reports, product orders, re-order etc.

.Finding and developing new markets and improving sales.


Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, excel, and PowerPoint.

.Minimum age should be 27.

Read more
Indus OS
at Indus OS
1 video
2 recruiters
Gunjan Rastogi
Posted by Gunjan Rastogi
Mumbai
2 - 4 yrs
₹8L - ₹15L / yr
DevOps
skill iconAmazon Web Services (AWS)
skill iconJenkins
JIRA
Deployment management
Established in May 2015, Indus OS is a homebred system apps company, building India's only content and commerce platform for users to discover and consume digital content & services in the language of their choice. With a vision of digitally connecting 1 Billion Indians, Indus OS is constantly striving to adapt its existing portfolio (App Store, Minus One Screen, Keyboard, Messenger, etc) by introducing new features to enrich the user experience in their native language.

Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.

Indus App Bazaar: Indus also has its very own app market place called Indus App Bazaar with over 400,000 applications. Indus App Bazaar is India's largest indigenous app store available in 12 languages, designed to suit specific requirements of the Indian consumers. The recent partnership with Samsung will see Indus App Bazaar power Samsung's new Galaxy Apps Store in all Samsung Devices. With this partnership, we will be able to reach a user base of over 150 Million by 2021.

Indus OS in News:

Bloomberg: http://bloom.bg/2adsFRB

Financial Express: http://bit.ly/29FDQg5

Economic Times: http://bit.ly/2ayTvD4

https://bit.ly/2JgL3JU

https://yourstory.com/2019/07/startup-funding-indus-os-samsung-venture" target="_blank">https://yourstory.com/2019/07/startup-funding-indus-os-samsung-venture


Key Responsibilities

- Developing automation for the various deployments core to our business

- Documenting run books for various processes / improving knowledge bases

- Identifying technical issues, communicating and recommending solutions

- Miscellaneous support (user account, VPN, network, etc)

- Develop continuous integration / deployment strategies

- Production systems deployment/monitoring/optimization

- Management of staging/development environments

What you know :

- Ability to work with a wide variety of open source technologies and tools

- Ability to code/script (Python, Ruby, Bash)

- Experience with systems and IT operations

- Comfortable with frequent incremental code testing and deployment

- Strong grasp of automation tools (Chef, Packer, Ansible, or others)

- Experience with cloud infrastructure and bare metal systems

- Experience optimizing infrastructure for high availability and low latencies

- Experience with instrumenting systems for monitoring and reporting purposes

- Well versed in software configuration management systems (git, others)

- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment

- Data management skills

Education :

- Degree in Computer Engineering or Computer Science or 2-5 years equivalent experience in systems administration or DevOps roles.

- Work conducted is focused on business outcomes

- Can work in an environment with a high level of autonomy (at the individual and team level)

- Comfortable working in an open, collaborative environment, reaching across functional.

Our Offering :

- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.

- The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.

Perks :

- Awesome benefits, social gatherings etc.


- Work with intelligent, fun and interesting people in a dynamic start-up environment.
Read more
CDAT Technology
at CDAT Technology
1 video
1 recruiter
Sonali Kadam
Posted by Sonali Kadam
Pune, Nashik
3 - 4 yrs
₹2.2L - ₹3.2L / yr
skill iconReact.js
skill iconReact Native
skill iconMongoDB
TypeScript
skill iconRedux/Flux
+2 more

We are looking for a skilled React.js Developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.

Read more
Solutionec Private Limited
Ajith Gopi
Posted by Ajith Gopi
Bengaluru (Bangalore), Paris
6 - 10 yrs
₹16L - ₹22L / yr
Cloud Computing
Big Data
Microsoft Business Intelligence (MSBI)
skill iconAmazon Web Services (AWS)
SQL Server Integration Services (SSIS)
+6 more
Exciting opportunity for any contractor to work with a start-up firm which is into product cum service based industry. We are looking for someone who has got rich experience in below mentioned skills to join us immediately.

This role is for 1 month where the person will be working from Client site in Paris to understand the system architecture and documenting them. Contract extension for this role will be purely on the performance of individual. 

Since the requirement is immediate and critical, we need someone who can join us soon and travel to Paris in December

- Hands on experience handling multiple data sources/datasets
- experience in data/BI architect role
- Expert on SSIS, SSRS, SSAS
- Should have knowledge writing MDX queries
- Technical document preparation
- Should have excellent communication
- Process oriented
- Strong project management
- Should be able to think Out of the Box and provide ideas to have better solutions
- Outstanding team player with positive attitude
Read more
Artificial Learning Systems
at Artificial Learning Systems
1 video
3 recruiters
Bindu Varma
Posted by Bindu Varma
Bengaluru (Bangalore)
3 - 7 yrs
₹1L - ₹2L / yr
skill iconHTML/CSS
skill iconAngular (2+)
skill iconBootstrap
skill iconJavascript
The UI Developer is entrusted with the following responsibilities:  Design and build UIs on any server platform in a team environment  Integrate front-end application with the application business layer  Ensure design consistency with clients development standards and guidelines  Conduct usability testing to resolve interface problems  Stick to established coding standards and group procedures individually and in teams  Guide and maintain developer teams and best practices
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos