Customer Success Manager

🚀 We’re Hiring: Content Creation Lead

📍 Location: Sector 55, Gurugram

🗓️ Working Days: 5 days a week

We’re looking for a creative and strategic Content Creation professional to join our growing team! If you have 7+ years of experience in B2B SaaS, love crafting impactful marketing and product-led content, and are hands-on with tools like Microsoft Suite, Canva, and AI-based content tools, we’d love to connect.

Roles & Responsibilities:

a) Lead content creation across marketing and product channels (blogs, decks, campaigns, social, etc.)

b) Collaborate with cross-functional teams to ensure content aligns with brand and business goals

c) Explore and implement AI tools to boost content quality and productivity d) Maintain consistency in tone, voice, and messaging across all communication touchpoints

What We’re Looking For:

a) 7+ years of experience in content marketing or product-focused storytelling (preferably in B2B SaaS)

b) Strong writing, visual, and conceptual thinking skills

c) Proficiency in Canva, Microsoft Suite, and AI content tools

Position Overview:

We are looking for an experienced, agile, and strategic Vendor Procurement professional to strengthen and expand our talent and project outsourcing ecosystem. This role is key to managing

vendor partnerships across Recruitment, US Sourcing, SME Hiring, Freelancers, and Project-based Outsourcing. You will work closely with Talent Acquisition, US Sourcing, Project Delivery, and Business Heads to build, onboard, manage, and optimize a strong pool of vendors, freelancers, and sourcing partners.

Key Responsibilities:

•Identify, evaluate, and onboard vendors and suppliers for:

o Recruitment services (India and US)

o US SME sourcing for EdTech and digital projects

o Freelancer talent pools (Instructional Designers, SMEs, Editors, Developers, etc.)

o Project-based outsourcing vendors (domestic and international)

•Manage contract negotiations, rate finalizations, and SLA definitions with sourcing and outsourcing vendors.

•Track vendor performance, quality of submissions, and fulfilment timelines.

•Maintain a live vendor database, contract repository, rate cards, and engagement trackers.

•Ensure compliance with procurement policies, legal documentation, and client-specific requirements.

•Coordinate closely with the US Sourcing Team to align on niche, senior, and freelance talent needs.

•Support pricing discussions, RFP/RFQ processes, and build scalable sourcing pipelines.

•Monitor spend, forecast vendor utilization, and support budget management in collaboration with Finance.

•Present regular vendor performance reports, dashboards, and procurement health metrics to leadership.

Key Skills & Competencies:

•2–6 years of experience in vendor management, procurement, sourcing operations, preferably in staffing, EdTech, BPO/KPO, or digital project outsourcing sectors

•Strong experience in US sourcing and vendor ecosystems (mandatory)

•Solid negotiation, contract management, and vendor relationship-building skills

•Exposure to freelance workforce models, SME staffing, and project outsourcing management

•Excellent communication, coordination, and stakeholder management abilities

•Proficiency in Excel, vendor management platforms, Zoho Recruit, or similar systems

•Strong data orientation—experience in creating and maintaining vendor dashboards and MIS

•Ability to work independently in a fast-paced, hybrid work setup

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with the internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs a more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with the internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hands-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem-solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery, HTML/CSS.
• Self-Motivated, flexible & Innovative.

Exp in React JS,

React Designing, Api Integration, CSS, HTML,JavaScript,Redux,

• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Java & Node / Rust /Python & Go
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency

We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in software development
• Working experience in iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions Great attention to detail

• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance

• • Code Reviews – Perform code reviews 

• • Planning – Plan and assign tasks to team members

Responsibilities :

• Manage product milestones, deployment cycles & overall product roadmap 
• Understanding of the threading limitations of AngularJs, reactjs, and multi-process architecture 
• Hands-on experience with cloud technologies like AWS 
• Familiar with various design and architectural patterns 
• Sound knowledge of Databases Postgres is a must including Performance Tuning, Designing and optimized Postgres databases and queries 
• Ability to communicate complex technical concepts to both technical and non-technical audience 
• Understanding of fundamental design principles behind a scalable application 
• At least 3-5 years of experience in consumer product engineering and architecture, with proven track record of architect impactful products in the internal CRMand consumer domain. 
• Proficient understanding of code versioning tools, such as Git 
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities 
• Maintain Code Quality, Implement Standards & improve overall understanding

What lands you in this role :

• Exceptional leadership skills and proven experience in shaping team culture
• Strong grasp of full-stack networking, scalable web back-end, and all genres of platforms
• Must have Bachelor degree in computer science from a Tier-1 College
• Multitasking & problem solving approach