Job Description: Customer Success Manager- APAC
Role Details
Position: Customer Success Manger
Location: Bangalore
Shift timings : 10am- 7pm IST
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Overview of the Job Profile
Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Responsibilities
● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
● Onboard customers with Integration support and drive adoption of the product.
● Represent the voice of the customer and influence the product development roadmap.
● Empathise with every aspect of the customer experience, putting customer's needs first.
● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.
● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).
Requirements
● Bachelor's degree in Business, Operations Management or a related field.
● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.
● Have experience in the cybersecurity or compliance industry.
● Have clear and thoughtful communication skills, with a strong critical thinking ability.
● Problem-solving ability and customer-centric outlook.
● Be comfortable with talking through technical concepts with a technical audience.
● Have a keen ability to multitask.
● Have an outstanding work ethic and know when/how to ask for help when you need it.
Why should this job excite you?
● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.
● A high-performing action-oriented team.
● Immense exposure to the founders and the leadership.
● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.
● The competitive compensation package, benefits, and employee-friendly work culture.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
Shubham Vishwakarma
Full Stack Developer - Averlon
About SCRUT Automation
About
What is Scrut Automation?
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70% and build real-time visibility of their security posture.
Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Candid answers by the company
Scrut Automation helps early-stage and growth-stage startups which struggle to identify and manage risks to their security posture, jeopardizing their ability to either achieve or maintain compliance with their key frameworks.
Connect with the team
Company social profiles
Similar jobs
About MotionGility
MotionGility is a full-fledged Video, Design, and Digital Marketing Agency helping ambitious brands accelerate sustainable growth with performance-driven strategies. Founded in 2015, we are among the Global Top 10 Explainer Video Companies and have evolved into a creative powerhouse delivering impactful digital solutions for global brands.
Position: Business Development Executive
Location: Indore (Onsite)
Experience: 1-2 years
Type: Full-time
Indore Local candidates are preferred!
Key Responsibilities:
- Identify and research target accounts and decision-makers (founders, CEOs, CMOs)
- Build and maintain a qualified outbound lead pipeline
- Execute daily outbound activities via LinkedIn, cold emails, and cold calls
- Write and test personalized LinkedIn messages and email copy
- Use LinkedIn filters / Sales Navigator for prospecting and lead segmentation
- Manage follow-ups and multi-touch outreach sequences
- Initiate first-level conversations and qualify inbound and outbound leads
- Understand client pain points and position MotionGility’s services accordingly
- Book discovery calls and hand over qualified leads to the founder/sales team
- Maintain lead data, conversation history, and follow-up status
- Track outreach performance and improve response rates
- Collaborate with marketing and content teams for better outreach angles
- Stay updated with industry trends (SaaS, AI, tech services)
- Meet weekly and monthly outreach and meeting-booked targets
Requirements:
- 1–2 years of experience in Business Development / Sales / Outbound- Preferably from IT domain
- Comfortable with cold outreach and consistent follow-ups
- Strong written and verbal communication skills
- Basic knowledge of LinkedIn prospecting and filters
- Self-driven, disciplined, and result-oriented
What you'll gain
- Work into wider field of Business Development
- Hands-on exposure to end-to-end Business Development
- Direct learning and interaction with founders & leadership
- Opportunity to work with global clients and high-growth industries
Job description:
• Handling all fresh inquiries by making outbound phone calls answering basic queries, and xing their appointments with Counsellors of Organization
• These would be all the leads who have already inquired about the courses at Organization through various media. The calls would NOT be cold calls to random data.
• Follow up calls to all these inquiries as required.
• Update the details on CRM and other systems used by the company
• Submit daily activity report to immediate superior
Desired Profile:
• Excellent communication and coordination skills, counseling skills required
• Should be target oriented, focused, proactive, and keen learner (one who reads or is constantly learning and upgrading his or her knowledge base
Experience: 1 -4 year (Preferred a call center experience)
Education: Graduate
If anyone interested then apply through Link:- https://tiny.cc/NGtalent
React.js
Javascript
Redux/FluxCompany Overview
VC-backed Fintech startup with an innovative online trading application seeking an experienced Frontend Engineer to join our growing team.
We're based out of UK and have our engineering team in India.
Job Description
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Maintain existing React systems, including fixing bugs
- Handling backend infra written in Next/Node/Express
Skills
- Strong proficiency in debugging, JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Knowledge of isomorphic Next js and Node js is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Familiarity with basic authentication mechanism and security
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools such as Git
[Please note: Our HQ is in Wales and we're in the process of creating an Indian Entity. This means that the candidate will be responsible for all Tax related compliances until the entity is setup.]
Job Description:
Responsibilities:
- Define standards and quality metrics
- Putting testing strategies and practices in place
- Leading the team of test engineers, training them on functional and non-functional needs
- Reporting of status, defining risks contingencies, plans and escalations
- Ensure that several testing and validation processes are improved continuously.
- Ensure several quality improvement tools like code coverage, memory leaks are part of the development cycle.
Requirements and skills:
- Experience with Linux environments
- Experience with Cypress
- Strong programming skills in Python
- Experience in using Selenium Webdriver for test automation
- Able to follow the agile process for the whole life cycle of testing.
- Expert-level knowledge of Jira bug tracking and planning tool
NodeJS (Node.js)
PHP
ExpressHi
About the company:
Our Client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, andexperience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers
Job Location: Mumbai
What you’ll be doing?
• Fluent in Backend web application development (Node.JS, PHP with good knowledge of Magento).
• Fluent in Database (MySQL, NoSQL, MongoDB) design and management.
• Substantial experience with high throughput web services.
• Experience in using cloud platforms like Amazon.
• Knowledge of Frameworks like Express, Koa, Zend, etc.
• Basic Understanding of Front End development (JavaScript, CSS, Ajax, React.JS, Boot Strap, HTML 5)
• Fluent in various automation testing, performance testing, and deployment tools.
• Decent Understanding of Working on Agile Software Development Methodology
What you’ll bring?
• We are looking for an experienced Back End developer to be part of a diverse, fast pace and energetic team.
• The candidate will be expected to design a scalable client-server framework, build database-intensive reporting modules, scalability and reliability of existing applications and services, and provide troubleshooting and 2nd-tier support for existing applications.
• The candidate should be a self-starter, who is proactive, positive, flexible, and a good team player.
• Minimum qualifications: B.Tech./B.E. in CS, IT, or ECE from a reputed college. 1-3 years of experience in Backend software development.
Why work with us
• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.
• You will work with a solid set of people from diverse backgrounds.
• You will independently lead projects and have ownership of your deliverables.
• You will be pushed out of your comfort zone and watch your learning curve spike.
Regards
Team Merito
React Native
iOS App Development
Android DevelopmentJob Description:
Responsibilities –
Ensure effective Design, Development, Validation and support activities in line with client needs and architectural requirements.,- Ensure continual knowledge management.,- Adherence to the organizational guidelines and processes
Technical and Professional Requirements :
Minimum 3 years of experience required
Experience in developing React Native app for iOS and Android platform,
Knowledge of React Native available inbuilt UI components and the props those UI component accept,
Should have worked with major node modules such as react-native-maps, @react-native/community geolocation, offline database, etc,
Handle build for simulator and ipa/apk for UAT/Prod release with signing. (Release Management),
Should have worked and deployed iOS App
Should have worked on sqlite
Should have knowledge of database SQL ( Select and update queries)
Key responsibilities will include (but are not limited to) the following:
• Sales growth facilitation by conducting daily calls on physicians, hospitals, clinics and otherorganizations that require medical device products as well as scientific instruments that focus onpatient care and/or diagnosis.
• Direct the day to day management of product aspects, marketing programs and Marketing/salessupport in the coverage area.
• Update day to day activities in the online reporting system.
• Provide input to the Regional Sales Manager/ National Sales Manager for product developmentand pipeline.
• Responsible for the sale of the company’s products within an assigned territory or geographicregion.
• Identify KOL’s in the respective coverage area and notify RSM/ZSM• Distributor management – collection of S&S statement, Discussion on coverage and penetration,stock position and timely supplies to accounts
• Provides technical expertise to clients regarding company’s products. May gather data onmarketing trends and competitive products and pricing.
• Builds relationships with customers to influence the acceptance and use of company’s products.• Direct the development and localization of the regional sales training, education, promotionalmaterials and programs.
• Develop local key opinion leaders (KOLs) and leverage relationship with KOLs for regional voiceof customer (VOC) and feed new idea process
• Negotiate sales contracts and pricing with customers; review existing contracts to identify those expiring within two months for follow-up.
• Direct the creation and manage the marketing programs to increase penetration and drive sales ofexisting products – sales and product promotions, and customer targeting.
• Conduct product and competitor research to remain on the forefront of medical device technology• Perform other duties as assigned by immediate manager
• Interact with internal personnel to resolve customer complaints and questions.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
What you need to have:
- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
The incumbent will be entitled to the following responsibilities:
- Work closely with the product team to identify research questions.
- Plan and conduct interviews, user surveys, card sorting, and usability tests to understand user needs and find relevant solutions
- Help define and refine user personas.
- Present and communicate insights in order to help shape long-term product strategy.
- Create use cases and flow diagrams, and define information hierarchies.
- Write compelling, user-friendly copy that guides the user and embodies the voice of the brand.
- Design and prototype elegant interactive solutions.
- Work within brand guidelines to create layouts that reinforce a brand's style or voice through its visual touchpoints.
- Collaborate with front-end developers to translate design appropriately.
- Provide support by participating in creative decision-making.
Requirements:
- Understanding of interaction design principles.
- A user-centric mindset.
- Attention to detail.
- Creative & analytical problem-solving approach, articulative, and rational.
- Ability to work in a fast-paced, hyper-collaborative work environment with grace. And someone who wants to make great products
- 3 to 4 years of experience as a UI-UX Designer or a similar role.
- Bachelor's, associate's, or relevant program degree in design or art-related field.
- Portfolio of high-quality work and project samples.
- Mastery of foundational design concepts and visual principles, especially for the digital world.
- Up-to-date knowledge of design/CAD software like Adobe XD, InVision, Sketch/Illustrator/Affinity, Photoshop, Figma, etc.
Location: Remote.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon