Customer Support Executive

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.
• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
• Maintain high standards of customer service, addressing customer concerns and feedback.
• Monitor inventory levels, order stock, and manage product displays.
• Analyze sales data and prepare reports for senior management.
• Implement promotional activities and sales strategies to drive revenue.
• Ensure compliance with all company policies, health and safety regulations, and local laws.
• Conduct regular store audits and ensure the store's appearance is up to company standards.
• Handle store budgets, payroll, and scheduling efficiently.

Join a workplace where innovation meets comfort. At our software company, we blend meaningful work with a flexible, growth-focused environment. Great people, supportive culture, and everything you need to thrive – all in one place

A legacy of 20+ years AMFI registered Mutual Fund Distributor and Financial Intermediary for various Investment & Insurance products. Amongst the top 0.5% registered Mutual Fund Distributors in India by AUM out of a total universe of more than 1.25lakh distributors. We manage the personal finances of 800+ families and 6000 + financial dreams. Near 100% client retention rate. Complete suite of Conventional & Alternative Investment & Insurance Products.

Job Profile

Job Profile & Responsibilities:

A) Key Responsibility Area

Client Sourcing

Periodical Financial Review

Day to Day Coordination between Client & Operations

Up sell and Cross sell

Renewals of Investment & Insurance Products

B) Key Performance Indicator

New Client Conversion

Client Retention

New Client Referrals

Product Sales Outcomes

100% Renewals

100% Client Wallet Share

Qualifications

CFP/ NISM Level-1 & Level-2 Registered Investment Advisor Certification & NISM V-A MF Certification

Other Skills-Advanced working knowledge of Excel, Basic Knowledge of Word & Power Point,

Good written and spoken English

Good written and spoken English

Working Days -Time

6 days working time : 9:30-6:30

Recruiter Instructionns

company strenght 20-25 employess

Desired Candidate Profile

Willingness to make a long term career in Wealth Management

Attributes of Trust, Integrity, Self Starter, Closure Focus, Customer Focus

Willingness to Learn, Attention to Detail, Team Player

1 to 3 years relevant work experience with a AMFI registered Mutual Fund Distributor or Mutual Fund House

We are looking for an Online Bidder/BDE who is proficient in International Business Development and client generation with quality projection selection and bidding.

Job Description

We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis. 

As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.

Roles & Responsibilities

• Coordinating with the COO on operational activities.
• Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
• Understanding the company’s policies and protocols.  
• Performing Business operational duties.
• Working with different Team Managers & Leads in understanding the process flow.
• Implementing new policies along with the Team Manager to enhance the process.  
• Providing support to various departments of the organization.  
• Maintaining a positive working environment for the employees at a high level.  
• Complying with the company’s rules and regulations.
• Possess a sense of urgency to manage and prioritize multiple requirements
• Be self-managed, responsive, and dedicated to supporting clients and candidates.
• Nurture a positive working environment
• Report to management on different team statuses.

What we are looking for

• At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
• Degree: Any MBA with Supply Chain Management knowledge is a plus.
• Should be people-oriented and results-driven.
• Excellent verbal and written communication skills, with active listening and presentation skills
• Good interpersonal and organizational skills.  
• Proficiency in MS Office Tools.  
• Strong leadership and analytical skills & should be excellent for time management
• Must be a problem solver & can handle multiple tasks
• Ability to work under minimal supervision.  
• Should hold Strong work ethics.  
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
•  

About company

It is a fast-growing SaaS startup in the customer onboarding category and has raised $21M in capital (https://twitter.com/RocketlaneHQ/status/1483821563195850753">we rapped about it!) from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.

Thanks to the rapid early traction and customer love the product has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, etc., we have been recognized as a Leader in the Client Onboarding category on G2 within six months of product launch.

With a mission to deliver chaos-free, consistent, accelerated, and delightful customer journeys through its purpose-built software the company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, Vignesh, and Deepak. Previously, the trio built a successful in-app messaging startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.

We became the https://www.producthunt.com/posts/rocketlane"> #1 Product of the Day on Product Hunt on the day we launched it. We are now building a global and diverse workplace that will empower passionate problem-solvers to innovate, collaborate, do their best work, and see the next phase of hyper-growth together!

What’s the opportunity?

Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.

If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.

About you:

• Knowledge in the following areas
  • React
  • SPA Framework patterns
• Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
• Worked with features provided by browsers (Caching / Storage / Compatibility etc )
  
  

Nice to have:

• Familiarity with AWS
• Experience with startups or early stage teams
• Knowledge of module bundlers like Webpack

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the https://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team">MTT(Meet The Team) videos on our LinkedIn.
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth: You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive salary, flexible leave policy, and more!

Responsibilities:

Design, develop, and maintain web applications using the MERN stack (MongoDB, Express, React, and Node.js)

Work closely with the team to understand business requirements and deliver solutions

Implement and maintain blockchain-based solutions using various blockchain platforms

Write clean, maintainable, and efficient code

Collaborate with cross-functional teams to ensure the technical feasibility of UI/UX designs

Participate in code reviews and contribute to the development of best practices and standards

Stay up-to-date with the latest web development trends and technologies

Requirements:

2+ years of experience in web development using the MERN stack

Experience with blockchain technology, such as Ethereum, Bsc, Solana,

L2 solutions of Ethereum(Optimisms, Polygon).

Strong proficiency in JavaScript, React, Node.js, and MongoDB

Knowledge of RESTful API/GraphQl design and development

Understanding of Hashing algorithms.

Familiarity with Git, Agile methodologies, and continuous integration and deployment

Ability to work in a fast-paced and dynamic environment

Strong communication and collaboration skills

If you're a highly motivated and experienced MERN Stack Developer with a passion for blockchain technology, we'd love to hear from you!

We are looking for a creative Visual Designer to shape and own the user interface design of our Customer Facing documents in form of Presentations, Graphics, cast studies, collaterals, infographics.

For this role, you will collaborate with a cross-functional team, including designers, Bid Managers, Architects and Sales to ensure our branding is consistent and appealing. If you have the ability to convey messages and information through illustrations, graphics and patterns, we’d like to meet you.

Ultimately, you will design aesthetically pleasing Visuals that capture our brand and engage our audiences.

Responsibilities

• Collaborate with internal teams to define user interface requirements
• Combine various colors, shapes, and typography fonts to improve user experience
• Use drawing applications to design original graphics
• Generate clear ideas, concepts and designs of creative assets from beginning to end.
• Use visual design software to refine illustrations
• Apply sketching techniques, like gradients and contrasts to enhance digital images
• Present rough drafts to product managers and/or key stakeholders to gain approval
• Develop prototypes and models to use in various projects to maximize aesthetic consistency
• Brainstorm new ideas, layouts, and graphics
• Stay up to date with design application changes and industry developments

Requirements

• Proven work experience as a Visual Designer, UI Designer, or similar role
• Portfolio of related works (e.g. logos, animations, and graphics)
• Hands-on experience with image editing and digital sketching software, like Photoshop, Indesign and Adobe Illustrator
• Knowledge of HTML/CSS; is a plus
• Strong aesthetic skills with the ability to combine various colors, fonts, and layouts
• Ability to meet deadlines while working on team projects
• Attention to visual details
• BSc degree in Design, Visual Arts, or relevant qualification
• Minimum 3 years’ experience.