Lead Customer success manager

at MyOperator - VoiceTree Technologies

Lead Customer success manager

MyOperator - VoiceTree Technologies

Company

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Lead Customer success manager

at MyOperator - VoiceTree Technologies

Posted by Ankita chaturvedi

4 - 10 yrs

₹10L - ₹20L / yr

Noida, Delhi, Gurugram, Ghaziabad, Faridabad

Skills

Customer Success

Customer Retention

Customer Support

Customer Service

cross-selling

Solution selling

Customer Relationship Management (CRM)

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Company: MyOperator

Location: Noida Sector 2

About Us:

Role Overview:

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

Apply Now:

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About MyOperator - VoiceTree Technologies

Founded :

2013

Type :

Product

Size :

100-500

Stage :

Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:

- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility

MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.

MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.

In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:

- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility

MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.

MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.

In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)

MyOperator - VoiceTree Technologies's video section

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About the Company:

It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges.

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.

Responsibilities

Interface with clients and sales team to translate functional requirements into technical requirements
Plan and estimate tasks with your team, in collaboration with the delivery managers
Engineer complex data acquisition projects
Guide and mentor your team of engineers
Anticipate issues that might arise and proactively consider those into design
Perform code reviews and suggest design changes

Prerequisites

Between 5-8 years of relevant experience
Fluent programming skills and well-versed with scripting languages like Python or Ruby
Solid foundation in data structures and algorithms
Excellent tech troubleshooting skills
Good understanding of web data landscape
Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus

Skills and competencies

Prior experience with team handling and people management is mandatory
Work independently with little to no supervision
Extremely high attention to detail
Ability to juggle between multiple projects

About the Company:

Responsibilities

Interface with clients and sales team to translate functional requirements into technical requirements
Plan and estimate tasks with your team, in collaboration with the delivery managers
Engineer complex data acquisition projects
Guide and mentor your team of engineers
Anticipate issues that might arise and proactively consider those into design
Perform code reviews and suggest design changes

Prerequisites

Between 5-8 years of relevant experience
Fluent programming skills and well-versed with scripting languages like Python or Ruby
Solid foundation in data structures and algorithms
Excellent tech troubleshooting skills
Good understanding of web data landscape
Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus

Skills and competencies

Prior experience with team handling and people management is mandatory
Work independently with little to no supervision
Extremely high attention to detail
Ability to juggle between multiple projects

Senior Product Developer PHP Laravel

at Incruiter

1 recruiter

Posted by Nisa K

Remote, Bengaluru (Bangalore)

2 - 6 yrs

₹9L - ₹12L / yr

Laravel

PHP

SaaS

jQuery

Microservices

+2 more

You will be responsible for:
● Develop, record and maintain cutting edge web-based PHP SAAS applications on portal plus
premium service platforms.
● Should be individual contributor and able to handle frontend and backend.
● Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team,
testing teams.
● Strong knowledge of HTML, CSS, and JavaScript, JQuery and Microservices
● Prepare and maintain all applications utilizing standard development tools
● Utilize backend data services and contribute to increase existing data services API
● Lead the entire web application development life cycle right from concept stage to delivery and post
launch support
● Good knowledge of GIT, Digital Ocean or AWS servers
● Convey effectively with all task progress, evaluations, suggestions, schedules along with technical
and process issues.
● Document the development process, architecture, and standard comp

Web Full Stack Developer (Python)

at Avasant

1 recruiter

Posted by Ankit Gupta

NCR (Delhi | Gurgaon | Noida)

2 - 3 yrs

₹4L - ₹6L / yr

AJAX

NOSQL Databases

Javascript

Python

jQuery

+3 more

Person will be responsible for development of solutions and platforms for Avasant. The role is part of a new group within Avasant – Avasant Labs, which is bringing together technology, software and analytics along with Avasant’s consulting expertise to develop solutions which deliver greater insights and value to our clients. Responsibilities: Build and maintain state of the art web application using a variety of languages and tools. Build frontend application for a data rich web product. Build the application, test it, document it, and deploying it at scale. Work closely with and incorporate feedback from product, designers, and other key stakeholders in the company. Develop a project through its entire lifecycle. Supports the team in writing documentation and building tools to enhance productivity. Quickly learn new technologies and adapt to a fast-paced development environment. Skills Requirements: Good knowledge of Python (2+ years) Has written Python code on a team in a professional setting Experience with Python-powered web-apps (Flask,Django, Jinja, Google Cloud, Google App Engine) Strong skills in JavaScript, Ajax, jQuery,Bootstrap, CSS, CSS3, and HTML5, XML, REST API, Web Services (2+ years) Basic knowledge of how to code user interaction in JavaScript (knowledge of how to manipulate the DOM, handle events, etc.) Comfortable enough with Git Attention to detail, strong sense of ownership, and pride in the quality of one's work Ability to meet deadlines. Desire to work as part of a small, fast-paced, and highly-flexible team Experience with RESTful APIs and server-side APIs integration Advantage - deep knowledge of NoSQL and Data Modeling Advantage - experience with cloud deployments, devops and web security

Telesales Executive

at ZONNETT

1 recruiter

Posted by Kanishka Garg

Mumbai

1 - 7 yrs

₹2L - ₹2L / yr

Telesales

Business Development

Sales

Automotive Knowledge

Engineering/Diploma

Zonnett is a start-up in car services & repair space, which caters to car owners for all their after sales car service requirements through a network of Zonnett certified workshops and doorstep service providers. The role requires explaining and selling of Zonnett products to customers.

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