Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video
Company social profiles
Similar jobs
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
About Us
- Bootstrapped itself till IPO
- 2nd Largest OTA
Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.
React Native
Redux/Flux
JavascriptJob Title: React Native Developer
Location: Mumbai (Andheri)
Work Mode: Work from Office (5 Days a Week)
Experience Required: Minimum 2 Years
Company: Deqode
About Deqode
At Deqode, we help businesses solve complex challenges using cutting-edge technologies. As a digital transformation partner, we work with global clients across industries, delivering scalable, secure, and innovative digital solutions. Our technology expertise spans blockchain, AI/ML, enterprise mobility, cloud computing, and modern application development.
Position Overview
We are actively seeking a React Native Developer with 2+ years of experience to join our mobile development team. The ideal candidate should have a strong command over React Native and JavaScript, and be capable of building high-quality cross-platform mobile applications. You’ll work on impactful projects for our global clients and collaborate with designers, backend developers, and product owners in an agile environment.
Key Responsibilities
- Design and develop scalable and maintainable mobile applications using React Native
- Implement reusable components and libraries that align with project architecture
- Integrate third-party libraries and backend APIs to deliver feature-rich apps
- Ensure application performance, responsiveness, and cross-platform compatibility
- Participate in end-to-end development: requirements gathering, design, development, testing, deployment, and maintenance
- Conduct code reviews, write unit tests, and maintain coding best practices
- Collaborate with UI/UX designers to implement intuitive interfaces
- Troubleshoot and debug issues across Android and iOS devices
Required Skills and Qualifications
- Minimum 2 years of experience in React Native development
- Strong expertise in JavaScript (ES6+) and modern frontend principles
- Proficiency with Redux, MobX, or Context API for state management
- Experience with RESTful APIs and asynchronous programming (Promises, Async/Await)
- Familiarity with Android Studio and Xcode for native builds
- Solid understanding of mobile UX/UI principles and performance optimization
- Experience with Git, version control systems, and CI/CD tools
- Basic working knowledge of HTML/CSS
SR Accounts Receivable:
1 - Processing accounting receivables and incoming payments in compliance with financial policies and procedures
2 - Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
3 - Preparing bills receivable, invoices and bank deposits
4 - Presenting Receivable MIS to the stakeholder’s
5 - Evaluating Receivable MIS & action course for recovery
6 - Clearing B2B Primary/Secondary/Tertiary claims on regular intervals
7 - Approving Invoices of all B2B Customers on regular basis
8 - Reconciling Customer accounts every month
Must haves -
1.Creating MIS
2.Reports
3.Advanced excel
Note : Looking from FMCG companies
Main responsibilities and duties:
Reviews deals on Salesforce with a commercial mindset and assesses the strength and
revenue potential of the deal.
Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this
knowledge to suggest improvements to submitted deals in order to maximise potential
profit.
Works closely with the Merchandiser to ensure deals on-site are bringing in incremental
sales and aren’t cannibalising other deals.
Provides relevant focus to the sales team to improve quality of deal submissions.
Prioritises approved deals on the copy board, ensuring deals are written in priority order,
ensuring deals launch in time for key selling periods.
Schedules launch date of deals.
Identifies top deals that require a more in-depth write-up from the copy team and ensures
these are written in a timely manner.
Technical Skills required:
BCom/BBA/MBA Degree or previous experience in a relevant sector
Proficiency in Microsoft tools (e.g. excel)
Ability to analyse data sets in order to arrive at logical conclusions
Experience in tools such as SQL and Power Bi useful but not essential
Soft Skills required:
Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of
ongoing tasks / projects
Ability to work with people with a variety of styles and working cultures
Analytical mindset
Attention to detail
Strong communication
Commercial Acumen
With millions of transactions each month, Animall is one of the world’s fastest growing Agri-tech companies. We continue to re-imagine and re-create the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission! Till now, Animall has primarily focused on building a peer-to-peer cattle trading platform and the journey of Animall has been very encouraging and promising - we have reached more than 7 million dairy farmers within a short span of 2 years. More than 300,000 cattle have been sold through Animall which amounts to 3000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV. Our dairy farmers
have rated us 4.6 out of 5 and 60% of our dairy farmers refer Animall to at least one friend every month.
What you will do
The cluster manager will be a mini-CEO/owner of his allocated cluster. He will be handling operations & sales of all the farms in his cluster with his team of farm managers & BDEs.
Your role will be a part of Hyperlocal farm team where we tend to solve for the best quality cattle. You will be responsible for top-line growth of your respective cluster (5-6 districts) leading a team of 7-8 farms i.e., a team of 150-200. You will be looking after your cluster’s sales and operations ensuring the right PnL for the farms with the aggression of a sales leader while thinking strategically to achieve diverse goals and tremendous growth. As a Cluster Head you will be accountable for demand
generation activities by carrying out farmer level direct and targeted connects in 4-300 villages under each cattle farm. These cattle farms are located in tier II and tier III cities while catering to a catchment area of 4-300 villages per cattle farm.
Roles & Responsibilities:
You will be responsible to run on ground operations of 3 -4 farms within
his/her territory and for handling a monthly revenue to the tune of 2-3 Cr.
Build and nurture a team of 100+ people consisting of on ground sales
executives and their team leaders in the territory
Handling end to end business operations at state level which would require extensive travel to the farms across state
Creating a strategic road map and execution plan of the farm operations across the cluster
Ensuring that the monthly, quarterly and yearly business targets are achieved as per annual operating plan
Handling escalations/concerns raised at various levels within organisation or from other stakeholders
Recruiting and mentoring on the ground staff both on-roll as well as off-roll basis the hiring requirement of the farm
Working closely with internal as well as external stakeholders and also
responsible for preparation and reporting of daily operation report for the
category leaders
Python
Machine Learning (ML)
Bootstrap
HTML/CSSJavascript
AngularJS (1.x)• Enhancing existing UI/UX.
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members.
• Experience with responsive and adaptive designs.
React Native
Angular (2+)
Flutter
Android Development
iOS App DevelopmentThe Role
We are looking for an experienced Software Engineer (React Native) who will lead the development for Jackett's mobile apps. Each day you'll design, build and ship features that will directly improve teachers' lives. You will shape our product direction and technical architecture for the years to come.
You'll report directly to the CTO and partner closely with teams across product and design to build React Native apps for Android and iOS from scratch. And we'll work together to create an environment where you can grow professionally.
Key Responsibilities:
- Own the architecture, development and implementation of our mobile app to enable the team to quickly iterate a high-quality product.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Implement pixel perfect Ul's that match the designs.
- Create our iOS and Android deployment CI/CD pipeline to ship reliable features daily.
- Engage in technical research and champion best practices for writing clean, maintainable and reusable code with clear documentation.
- Accurately estimate time and effort required to deliver high quality features.
Required Skills/Abilities: - 4 + years of experience as a software engineer.
- Built and shipped high-quality mobile apps (android and iOS) using React Native.
- Production-level experience with Mobile C l / C D , unit testing and automated E2E testing
- Proficiency working with RESTful APIs.
- Ability to take extreme ownership of your work and to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
- Product understanding to break down user stories into high impact features.
- Excellent organisational and communication skills, especially for a remote first work environment
Extra Credits for:
- Knowledge of AWS cloud infrastructure - CodePipeline, Amplify, CDN etc.
- Knowledge of TypeScript.
- Knowledge of SCORM and Learning Tools Interoperability (LTI) framework
- Experience of React Native development at an early stage EdTech startup
Selenium
Selenium web driver
Automation Testing
Mobile testing
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon