Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video
Company social profiles
Similar jobs
.NET
Javascript
Amazon Web Services (AWS)If interested please apply on ( https://candidate.hirezy.ai/job/12ORRzQ)
Responsibilities:
- Participate in the development and support of the .NET applications across diverse technology stacks.
- Independently maintain, troubleshoot, and enhance legacy .NET applications
- Build and Enhance applications using Latest .NET Technologies using Microservices architecture
- Deploy application fixes using Devops pipeline using GitHub actions and other CI tools
- Investigate and fix bugs, optimize performance, and ensure system reliability.
- Implement enhancements to meet customer needs while maintaining backward compatibility.
- Support data migration and customer transition to a cloud-based product.
- Collaborate with product, support, and operations teams to ensure a stable and effective product experience.
- Provide long-term technical support and modernization recommendations where appropriate.
Skills Required
- Proven experience working with legacy and Modern.NET applications (C# .NET, ASP.NET, Web Services, Microservices, Entity Framework, XML, Json).
- Hands-on experience with .NET, JavaScript, HTML5 and Angular is Mandatory.
- Comfortable working with older codebases and understanding existing system logic.
- Experience with SQL Server (stored procedures, optimization, and maintenance).
- Willingness to focus on support, maintenance, and incremental improvements rather than greenfield development.
- Strong problem-solving skills and a practical approach to software maintenance.
- Strong debugging skills and the ability to diagnose and resolve production issues efficiently.
- Prior experience with enterprise or long-standing software products is a plus.
- Must be detail-oriented, patient, and committed to long-term product stability.
- Experience with upgrading legacy applications to adhere to modern, up-to-date development standards is a bonus
Flexible to work in EST or Pacific Time Zone
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
About the role:
● Research the latest job trends in the market
● Sourcing opportunities in the formal sector for the youth across Lighthouses
● Liaison and coordination with new employers across Pune City by calling and visiting, to keep track of the new openings and signing MoU
● Getting employers for in-house campus drive/job fest
● Holding daily placement meetings with the Placement Youth Coordinators of each Lighthouse for -
⮚ briefing them about the new job vacancies and
⮚ coordinating with them to align candidates from each Lighthouse for interviews
⮚ collecting daily placement data from the Placement Youth Coordinators and publishing report
● Arrange and conduct placement preparation sessions with the youth
● Conduct orientation programs across the Lighthouse for the youth
● Placements Tracking, Preparing reports and Audit to be done on a regular basis
● Maintain proper data and documentation on a daily basis
Requirements:
● MSW or Post Graduation in any field, with 2-5 years of experience in Placement or working in HR consulting firms
● Self-driven, excellent time management and multitasking skills
● Strong orientation towards relationship building and problem-solving
● Strong verbal, written and interpersonal skills in English
● Deep Empathy and a strong commitment towards youth’s development and growth
● Commitment towards the upliftment of the youth and city transformation
● Persistence, patience and commitment to doing social good
● High professional standards and dedication to the organization’s mission, staff, and youth
● Ability to handle deadlines with attention to detail including data accuracy
● Proficiency in Microsoft tools like Excel, PowerPoint, and Word
.NET
C#Prolifics Looking for.NET Core Developer with experience in Web Api Applications
Role:.NET Core Developer.
Location: Hyderabad
Mode of Employment: Permanent
Experience Required: 3 to 8 Years
Primary Skills:
.Net Core, Asp.NetCore Web Application
C#
ROAD
PL/SQL – prefer Oracle experience.
Web API
Regards,
Anil Kumar
NodeJS (Node.js)
React.jsJavascript
HTML/CSSExperience: 4 to 6 years prefreable.
About PlanetSpark:
PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral Youtube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.
PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series A funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Come join a passionate team of over 900+ young and energetic members and 3000+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world!
For more updates, please subscribe to our Instagram handle: https://www.instagram.com/planetspark/" target="_blank">https://www.instagram.com/planetspark/
Job Description -
1. Calling Leads
• Call on parent leads through your CRM
• 60-75 leads are to be called daily
2. Generating trial classes
• Pitch to the parents to take PlanetSpark Trial Class3. Take counseling sessions and convert
them
• Conduct counseling sessions for parents who take trial classes
• Close the sale through a smart and strategic approach
• Generate Revenue (3L+ per month)
Requirements: -
•Hard core sales role hence the candidate must be a "go-getter" who is ready
to take up tough challenges and must have a never say die attitude.
• Deliver sales pitches and convert cold leads into customers/partners.
• High incentive learnability on customer acquisition.
• Candidate must get driven
• Eager to join the sales
Who are we looking for?
A person who is extremely passionate about Business Development, Sales and "Starting Up" in general. The person is going to be a part of a closely knit small team of passionate individuals with a single-minded focus to sell India's first genuinely world-class EdTech products
What are the behavioral attributes that we are looking for?
A keen desire to drive Business Development/Sales for a fast-growing
seed funded early stage start-up.
Important Criteria -
1) Willing to work 6 days a week
2) Willing to work in a Start-up
3) Should be ready to work from the office after 1 month of training
JenkinsAbout the compnay:
Our Client is a B2B2C tech Web3 startup founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
Vision: Our Client aims to change the way that customers, creators, and retail investors interact and transact at brands of all shapes and sizes. Essentially, becoming the Web3 version of brands driven social ecommerce & investment platform.
Role Description
We are looking for a DevOps Engineer responsible for managing cloud technologies, deployment
automation and CI /CD
Key Responsibilities
Building and setting up new development tools and infrastructure
Understanding the needs of stakeholders and conveying this to developers
Working on ways to automate and improve development and release processes
Testing and examining code written by others and analyzing results
Ensuring that systems are safe and secure against cybersecurity threats
Identifying technical problems and developing software updates and ‘fixes’
Working with software developers and software engineers to ensure that development
follows established processes and works as intended
Planning out projects and being involved in project management decisions
Required Skills and Qualifications
BE / MCA / B.Sc-IT / B.Tech in Computer Science or a related field.
4+ years of overall development experience.
Strong understanding of cloud deployment and setup.
Hands-on experience with tools like Jenkins, Gradle etc.
Deploy updates and fixes.
Provide Level 2 technical support.
Build tools to reduce occurrences of errors and improve customer experience.
Perform root cause analysis for production errors.
Investigate and resolve technical issues.
Develop scripts to automate deployment.
Design procedures for system troubleshooting and maintenance.
Proficient with git and git workflows.
Working knowledge of databases and SQL.
Problem-solving attitude.
Collaborative team spirit
Regards
Team Merito
Vue.js
AngularJS (1.x)
Angular (2+)React.jsJavascriptThe ideal candidate would be part of the initial Tech team to lead the technology development and transform the firm's vision into deliverables through technology applications. The candidate has upto 5 years of experience in application development and has a strong foothold in both backend and front-end development.
Roles and Responsibilities:
1. Writing python codes for various market data which includes maths and statistical models, fundamental analysis, and sentiment studies. Proficient in Python with a good understanding of various libraries such as Pandas, Numpy, SciPy.
2. Build and develop the efficient architecture of the product to improve the performance and computing speed, with a good understanding of the Django framework.
3. Deploy and maintain the product on a cloud server, handling asynchronous tasks. Good understanding of AWS, Azure, or other cloud infrastructure.
4. Manage data and database, a good understanding of PostgreSQL, MongoDB, or other databases.
5. Fluent in integrating systems using API's.
6. Understanding of front-end applications like Angular, React, Vuejs, and other java applications.
7. Lead, train, and guide the team of junior developers.
8. Understanding and application of Machine learning is a plus.
Benefits of working with us:
- More responsibilities and more opportunities
- The chance to exponentially grow in your career, as Inuvest grows
- Enhance your skill-sets and knowledge
- Opportunity to learn about how the capital market functions and its complexities.
- Feel empowered and change things - We value ideas and suggestions
- Work in an inclusive culture where transparency, creativity, accountability, and ownership are encouraged
- Work with futuristic technologies - AI/ML
Additional Perks:
1. Stock Options
2. Flexible work hours and work from home
- Looking for engineers with one of the below requirements:
- 3+ years of embedded development experience in a Linux environment
EDK2 experience
SCT experience
knowledge of TPMs
oWith Option2:
worked on bootloaders or uboot
- Total Experience:
- Rel Experience in Embedded development:
- Rel Experience in Linux:
- Rel Experience in C:
- CCTC:
- ECTC:
- NP:
- Company:
- Current Location:
- Reason for Job change:
- Offer:
- Open for a contract position?:
IT Security Specialist
Roles and Responsibilities
- Extensive experience of 2-5 years in Vulnerability Assessment and Penetration testing, Web Application security.
- An Experience in performing web application security assessments using hands on techniques for identifying SQL injections, XSS, CSRF, authentication/authorization, OWASP top 10 issues.
- Must have working experience in OWASP Top 10 Vulnerabilities Testing in Web applications.
- Create policy and standards for developers and testers to secure programming in the organization. (secure code review, static application security testing.
- Experience on both commercial and open source tools Cenzic Hailstorm, Burpsuite, AppScan, WebInspect, Appspider, sqlmap, OWASP ZAP. Assessing cloud security risk (AWS and Azure) and recommending appropriate security controls.
- Ability to interact with project teams to understand the security requirements and come up with solutions
- Extensive knowledge of managing Web Application Firewall (Product) including rules management and product administration
- Strong understanding of networking concept.
Desired Candidate Profile
- Excellent knowledge of Microsoft Windows operating environments and with special attention to security and hardening issues.
- Able to work independently with minimal supervision.
- Good knowledge of secure software development standard, process, techniques, cloud security policies and tools.
- Keep stakeholders updated with communications and weekly reporting.
- Collaborate with Security Platform and Services teams to build and integrate existing security solutions.
- Excellent communication skills - written, verbal, presentation and interpersonal.
- Willing to learn new skills and implement new technologies.
- Should come with bachelor’s degree in engineering, mathematics or master’s in computer application / programing.
React.js
Redux/FluxJavascriptHTML/CSSCompany Introduction
We started Kool Kanya because we want young women to own and create their futures. We propel and empower you with knowledge, skills, and access to curate jobs that resonate with you. You can count on us to support you through all your career stages and challenges. We are truly here to create the workforce of the future.
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well- known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative
problem solving, sophisticated design, and quality product is important.
What we are asking
· Developing new user-facing features using React.js
· Building reusable components and front-end libraries for future use
· Translating designs and wireframes into high-quality code
· Optimizing components for maximum performance across a vast array of web-capable devices and browser
Skills and qualification
· Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object
model
· Thorough understanding of React.js and its core principles
· Experience with popular React.js workflows (such as Flux or Redux)
· Familiarity with newer specifications of ECMAScript
· Experience with data structure libraries (e.g., Immutable.js)
· Knowledge of isomorphic React is a plus
· Familiarity with RESTful APIs
· Knowledge of modern authorization mechanisms, such as JSON Web Token
· Familiarity with modern front-end build pipelines and tools
· Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
· Ability to understand business requirements and translate them into technical requirements
· A knack for benchmarking and optimization
· Familiarity with code versioning tools e.g. git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon