
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Company video


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Position Overview:
Versatile Commerce empowers all organizations with innovative technology, enabling them to thrive and succeed with our bespoke solutions. Our tailored solutions not only simplify complex obstacles but also ensure unwavering reliability, positioning our clients at the center of every innovation. As a .NET Developer, you will be responsible for designing, developing, and maintaining web applications and systems that support Versatile Commerce digital presence. You will work with technologies such as .NET, ASP.NET, C#, SQL Server, MVC, Sitefinity CMS, and Azure to deliver high-performance and scalable solutions.
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Skills:
● Hands on experience in JavaScript / TypeScript
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Financial Reporting: You will be providing timely and accurate financial reporting to management together with strategic insights on the company s financial position.
Accounting Systems and Processes - Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization
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- Accounts Payables - Purchase to Procurement Cycle & Policies, SOPs and SLAs
- Accounts Receivables - Billing Processes and Systems to raise timely invoices and perform ageing analysis
- Revenue and Cash Reconciliations and suggesting and implementing SOPs and SLAs
Financial Closure - Ensure timely and accurate monthly closures. Consistent analyzing of financial data and presenting financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress, changes and keep senior leadership abreast of the financial status;
Audit - Ensure timely year end financial closures – Statutory, Tax and IFC. Handle end to end audit process and ensure timely completion of audits
Compliances and knowledge - Understand the applicability and ensure compliance with all the relevant statutes impacting the company. Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations. Understanding of Income Tax, GST, imports and exports, FDI Regulation, Companies Act, and other tax regulations
Automation - Identify and implement processes to automate all routine repetitive tasks.
Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;
Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals;
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- The employee will be Spocsperson for all back office activities for one of our client
- Responding to queries via mail and inbound calls.
- Generating bulk offer letters and salary slips and sending them on mail
- Documentation , updating of details and onboarding of received data in master file.
- Verification of bank details.
- Sharing and maintaining database of Esic and PF to employees.
- Updating Nominee details and family details of employees
- Any other back office and data maintenance activities as required in future.
- Payroll Data Sheet Maintenance where verifying the attendance and salary details including its ESIC , PT , PF Calculation etc.
Key Skills Required
- Excellent hands on practice on working on Ms Excel
- Excellent knowledge of Pivot Table , Vlookup , Conditional formatting etc and shortcut key formulas
- 30 -40 wpm per minute typing skills are mandatory
- 1 -2+ years’ experience as database management or MIS Executive
- Candidates who have experience in customer service while maintaining database and working on excel will be preferred
- Satisfactory communication skills in English to respond queries on mails.
- Person who is dedicated towards his work and understand his duties
Job Location – Paldi , Ahmedabad
Salary – 15000-20000
Requirements
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Previous work experience in Web3 Product Design
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Or experience in software design
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Application Review
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Introductory Interview
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Technical Interview
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Offer Letter
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API, Bulk API etc.,]
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platform.
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12) Experience in CPQ, Merge Service e: Configuration and Pricing APIs.
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- Desirable: - Knowledge on MVC dot net core

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ASP.NET MVC/Web API, Entity Framework, SQL Server
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Object-oriented programming and design patterns
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Git and Gitflow
Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
Proficient in authoring, editing and presenting technical documents.
Bachelor’s degree in Computer Science or related field.


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We are looking for an Software Engineer (SDE1) to join our team and drive the technology growth of our pay later platform. At Rely, we want passionate and talented individuals that want a challenge building the next generation payment products for Millennials across Asia. Together we will build the best products using amazing technology.
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- Good working knowledge of AWS
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What would be a bonus
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