Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
KEY RESPONSIBILITIES:
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- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
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- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
IDEAL CANDIDATE:
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- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
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Must Have:
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- Proven track record of driving NRR (120%+ preferred) within assigned accounts
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- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
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PERKS, BENEFITS AND WORK CULTURE:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
Key Responsibilities
- Backend & API Engineering (60% Focus)
- Design and implement REST APIs and microservices for high-performance AI systems.
- Apply enterprise object-oriented programming best practices for secure, scalable backend services.
- Integrate AI-powered features with cloud-native architectures.
- Generative AI & LLM Development (40% Focus)
- Build LLM-powered features with the OpenAI API or other LLM APIs (reasoning and non-reasoning models, temperature tuning, version control).
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Java
Spring BootLocation: Bangalore (On-Site)
Type: Full Time
You will provide technology leadership on medium to large scale products/platform with internal and direct customer impact, will ensure implementation of software engineering best practices in his/her product/ platform teams, will help the team in technical architecture of product/platform.
You are great at:
1. Deep technical knowledge and hands on skills.
2. Build and execute product roadmaps.
3. Develop highly scalable multi-threaded Distributed Systems.
4. Expert level knowledge of oops with knowledge of data structures, algorithms, and software design.
5. Deep knowledge in distributed caching and performance engineering. 6. Should have worked on building a high-volume, low-latency, auto-scalable distributed systems for internet and mobile users.
7. Should be willing to learn new technologies
8. Should be able to mentor and provide technology related guidance to new and junior members in the team
The responsibilities include building Java modules and testing features before release. You will deploy and maintain functional, secure and high-quality applications.
Responsibilities
• Develop Distributed and Scalable Systems
• Collaborate with teams to develop and support the smooth 24x7 operation of our service
• Assisting other developers with troubleshooting, debugging, and coding.
• Meeting deadlines in a fast-paced environment.
• Reduce technical debt with quality coding
Skills and Qualifications
• Minimum 4-5 + years of experience in developing java-based systems • Degree in computer sciences or a related field.
• Work experience as a Java Developer with minimum of 3 + years of Experience on Distributed systems
• Advanced knowledge of software architecture
• Experience with Object-Oriented Design (OOD)
• 3+ years of experience on any database.
• Exceptional problem-solving and analytical abilities.
• Excellent written and verbal communication.
• Good organizational and time-management skills.
• Ability to work with other developers and mentor junior team members. • Meticulous at both analysis and execution.
• Good delegation and time management skills
About the Company:
Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.
We engage with our clients at various stages:
• Right from the idea stage to scope out business requirements.
• Design & architect the right solution and define tangible milestones.
• Setup dedicated and on-demand tech teams for agile delivery.
• Take accountability for successful deployments to ensure efficient go-to-market Implementations.
Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time and going beyond business.
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PostgreSQLRole Summary:
As a Lead Backend Engineer at our dynamic tech company, you will play a pivotal role in shaping the backend architecture and leading a talented team of 5-6 engineers. Your expertise in a diverse tech stack and your leadership skills will be essential in driving our backend projects to success.
Key Responsibilities:
- Guide and mentor a team of 5-6 backend engineers. Ensure the team delivers high-quality code, adheres to best practices, and meets project deadlines.
- Hands-on development using TypeScript, Node.js, and Nestjs to build robust and scalable backend systems.
- Proficient in managing databases PostgreSQL and MongoDB. Implement efficient data storage and retrieval strategies.
- Expertise in Elasticsearch
- Work with Neptune and Gremlin to handle complex data structures and relationships.
- Conduct code reviews, enforce coding standards, and maintain high-quality software.
- Work closely with frontend teams, designers, and product managers to ensure seamless integration and alignment with business goals.
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Required Skills and Qualifications:
- Bachelor’s degree in Computer Science or related field.
- Minimum 5 years of experience in backend development.
- Strong proficiency in TypeScript, Node.js, Next.js, PostgreSQL, MongoDB, Elasticsearch, Neptune, and Gremlin.
- Proven experience leading a team of engineers.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Experience in a fast-paced, agile environment.
- Prior experience in a similar lead role.
- Contributions to open-source projects or a strong GitHub portfolio.
What We Offer:
- Competitive salary and benefits package.
- A dynamic and inclusive work environment.
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About Us:
Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.
QuickSell:
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/
DoubleTick:
DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging, chatbots, and role-based access. For more details, check out our website: https://doubletick.io/
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Greeting from DevCare Solutions!!!
Job Description:
• Minimum 1+ years relevant experience in non-IT process.
• Experience with recruitment and selection processes for Non-IT Positions.
• Excellent communication skills with the ability to assess a candidate’s viability for a position
• Utilize various sourcing methods to identify and attract potential candidates for non-technical roles.
• Previous experience in healthcare jobs
About us:
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provided in the company
www.devcare..com
NodeJS (Node.js)Javascript👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
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- Experience: 4.1-7 years
- Must have Skills: JavaScript ES6, MySQL, RabbitMQ, Redis, Node JS
- Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques.
- Strong experience in JavaScript, Express.js, GraphQL
- Strong knowledge of REST, microservices, cloud development and design patterns
- Comfortable using modern tools and platforms such as Docker, Jenkins, Gitlab CI, etc.
- Comfortable using agile methodologies.
- Understanding of different components such as web server, storages, integrations
- Should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
- Good knowledge of functional and Object-Oriented Programming
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
- Familiarity with Azure pipeline
- Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
- Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
- Fundamental knowledge of design patterns
- Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
- Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
- Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project.
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs.
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
Work Dynamics
What this job involves:
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Giving daily handover of tasks completed and pending
• Ensuring all devices are operational and placed at the desk. iPad /printer/ Camera/ Scanner Etc.
• Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
• Issuing Temporary access cards to Accenture employees & following up via emails for returning cards.
• Handling cash and maintaining the VMS register .
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• Checking the VMS and ensuring all Clients and Visitors badges are prepared as requested.
• Following up with teams to ensure approvals are in place for all upcoming visits
• Updating the agenda of Client visit at Innovation Hub .
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PPC Manager is responsible for Developing & implementing effective PPC campaigns to hit goals
and ROI, both short term and long term. Managing PPC budgets, while building & strengthening
platform accounts & key relationships. Tracking daily, weekly & monthly KPI's to identifying
opportunities for improvement in performance & regularly reporting to management.
Responsibilities:
• Creating, developing & implementing effective paid search strategies
• Executing & optimizing many PPC campaigns simultaneously
• Overseeing campaigns across a number of search platforms (e.g. Google AdWords, Bing)
• Targeting selected audiences through researching keywords
• Managing campaign budgets & adjusting bids to optimise the ROI
• Tracking daily, weekly & monthly KPI's to identifying opportunities for improvement
• Reporting KPI's to management on a regular basis through various dashboards
• Producing engaging, clear & concise copy for campaigns
• Ensuring that campaigns are aligned across multiple channels
• Building and strengthening key relationships across PPC ad platforms and various vendors
• Reducing the risk of click fraud
• Staying current with PPC & SEM trend and techniques
Requirements:
• Minimum of 2 years' experience as a PPC Manager or Digital Marketing Specialist
• Strong analytical skills and dashboard creation
• Understanding of digital marketing concepts and SEO
• Experience with multiple platforms, e.g., AdWords, Facebook, Yahoo, Bing
• Working knowledge of Google Analytics or similar analytical tools
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• Analytically minded and strong in arithmetic
• BSc/BA in Marketing, Digital Media or a related field
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Android Development
KotlinJavaJob Brief
We are looking for a Sr. Android developer with 6+ years of experience who will be responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Main Responsibilities of an Android Developer
Your responsibilities will include:
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Writing clean and efficient codes for Android applications.
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Monitoring the performance of live apps and work on optimizing them at the code level.
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Identifying and resolving bottlenecks, rectifying bugs, and enhancing application performance.
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Performing unit and instrumentation tests on code.
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Collaborating with cross-functional teams to define and design new features.
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Staying up to date with new mobile technology trends, applications, and protocols.
Key Requirements
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Degree in Computer Science, Engineering, or equivalent field.
-
You have prior experience as an Android Developer using Kotlin, Java, and Android SDK and Android NDK will be a plus but not compulsory.
-
The candidate should have experience in publishing applications on the Google Play store.
-
Proven work experience in design patterns mobile architecture using frameworks such as MVVM/MVC/MVP.
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Familiarity with RESTful APIs to effectively integrate Android applications.
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Proficient understanding of code versioning tools such as Git.
-
Familiarity with various testing tools.
Your passion and interest in your work is the key to success for you, so if you are looking for your dream place where you can show up and enjoy your work then we could be the right match for each other, so let's connect to be the part of the amazing journey to do something innovative.
MSBI Developer-
We have the following opening in our organization:
Years of Experience: Experience of 4-8 years.
Location- Mumbai ( Thane)/BKC/Andheri
Notice period: Max 15 days or Immediate
Educational Qualification: MCA/ME/Msc-IT/BE/B-Tech/BCA/BSC IT in Computer Science/B.Tech
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- Implementing new technology like power BI, power bi modeling.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon