
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Company video


Connect with the team
Similar jobs
Responsibilities:
· Develop and execute test plans and test cases for mobile and web applications.
· Perform functional, UI, performance, and security testing.
· Identify and report bugs, and track them through the resolution process.
· Collaborate with developers to ensure that issues are resolved effectively.
· Ensure the quality of the applications meets the required standards.
· Create detailed bug reports with clear steps to reproduce.
· Stay up-to-date with testing methodologies and best practices.
· Contribute to the continuous improvement of the QA process.
Qualifications:
· 2+ years of experience in software testing.
· Strong understanding of software testing methodologies and principles.
· Experience in testing mobile applications (Android and iOS).
· Excellent bug reporting and communication skills.
· Ability to work independently and as part of a team.
· Familiarity with bug tracking tools (e.g., Jira, Trello).
· Experience with API testing (e.g., Postman) is a plus.
· Experience in the healthcare domain is a plus.
Greetings!!!
We are hiring for the position of "Starlims Developer" for one of the IT MNCs.
Exp: 5.5 - 12 yrs
Loc: PAN India
Skills: Starlims, Starlims developer, SQL
Job Description:
- Need only Starlims developer.
- Candidate should have Experience in SSL(Starlims Scripting Language).
- Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.


working in an agile team to develop Java- and React-based projects that support our system.
● Design, implement and test full-stack solutions using Java, Spring and React
● Design robust spring system that can support 2-5mil users.
● Work alongside other team members to integrate various components into finished
product
● Work closely with product owner to create stories
● Continuously create new and interactive features that would help to improve user
experience and user engagement.
● Assist with troubleshooting of issues as needed
● Participate in the design and architecture of software solutions
● Assist in developing and maintaining continuous integration pipelines
Skills required :
You will be best qualified if you have experience with several (not all) of the following:
● Spring/Spring Boot
● React
● Python (flask and Django)
● Hibernate
● Linux
● REST
● Kafka
● Mysql
● AWS
● ELK Stack (Elasticsearch)
● CI/CD Pipelines
Qualifications:
● 2+ years of experience in Java based technologies
● 1+ years of experience in Python
● Experience in designing databases and system architecture
● 1+ years of experience in Front end technologies like HTML, CSS, JavaScript and
ReactJs
Location : Banglore



PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.
Your primary focus will be the development of all server-side logic, definition and maintenance of the database, and ensuring high performance and responsiveness to requests from the front-end.
Integration of user-facing elements developed by front-end developers
Build efficient, testable, and reusable PHP modules
Solve complex performance problems and architectural challenges
Integration of data storage solutions,
The Ideal Candidate Will Have A Passion For All Things Marketing And Technology. You Will Be Well-Versed In The Concepts Surrounding Digital Marketing And How The Internet Can Become A Strong Asset To Securing Growing Revenue.
You Will Be Tech-Savvy And Intuitive With Great Ideas To Reinforce Our Marketing Campaign. Responsibilities Launch Optimized In Off-Page SEO And Microblogging. Be Actively Involved In SEO Efforts (Keyword, Image Optimization, Etc.) Prepare Online Newsletters And Promotional Emails And Organize Their Distribution Through Various Channels Collaborate With Designers To Improve User Experience Measure The Performance Of Digital Marketing Efforts Using A Variety Of Web Analytics Tools (Google Analytics, WebTrends, Etc.) Acquire Insight Into Online Marketing Trends And Keep Strategies Up-To-Date Maintain Partnerships With Media Agencies And Vendors Blog Writing, Updating, And Publishing Those In Various Engaging Sites. Requirements The Candidate Must Be Very Smart And Must Have Adaptability Skills Excellent Understanding Of Digital Marketing Concepts And Best Practices Skills And Experience In Creative Content Writing Analytical Mindset And Critical Thinking Excellent Communication And Interpersonal Skills

▪ Defines and generates test concept, test specification, test framework and test scripts.
Responsible for Test Architecture, Design and ownership for completeness of test
assets. Completeness incudes technical documentation, technical upkeep with latest
technology adaptions on an ongoing basis, technical support.
▪ Establishes and maintains test environments and configurations
▪ Develops and maintains test automation frameworks
▪ Deploys and executes automated test scripts
▪ Documents clearly and concisely the bugs encountered during testing and communicate
test status
▪ Reproduces and analyses the reported bugs
Responsibilities:
1.. Making websites on Wordpress
2. Customizing plugins
Only those candidates can apply who:
1. Are available for work from home internship
2. Can start the internship between 1 Aug'18 and 30th September'18
3. Are available for duration of 2 months.
4. Have relevant skills and interests.
Perks:
1. Experience Certificate
2. Letter of Recommendation
3. PPO
4. Flexible work hours
This is a work from home internship.
Basic Skills/Qualifications
• Master’s/Bachelor’s degree in Computer Science, Computer Engineering (BE/MCA/BCA)
• 5-9 years of strong software design and development experience and building and administering large-scale distributed applications
• Strong communication skills
• Agility and quick learner
• Understanding of the Software development lifecycle
• Good Analytical and problem-solving skills
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Should have a high level of energy working as an individual Contributor and as a part of Team.
• Ability to think out of the box and questioning everything
Technical Skills (Hands On)
• Apply Server-side software development expertise, to design, develop and implement horizontally scalable components with the ability to handle large transaction and query volumes with following experience :
• Backend - NodeJS, Server-Side Events (SSE)
• Programming languages - Typescript, JavaScript
• API – REST, GraphQL
• Databases – MySQL, PostgreSQL
• Additional useful programming languages – Java, Scala
• CI/CD experience with:
• Git/TFS, Containers, Ansible
• Test Driven Development (TDD)
• Real-time or near real-time data pipelines
• BPMN 2.0 (Camunda)
• Knowledge of Design Thinking
• Experience working in short agile release cycles
• Enterprise grade development best-practices for end-to-end interoperability and integration
• Design with operational requirements, and support challenges in perspective


