Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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To qualify for the role, you must have
- Experience of minimum 2 years, CTC – 18LPA
- Ability to develop Deep Learning frameworks to solve problems.
- Design and create platforms for image processing and visualization.
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We are currently looking for a Computer Vision Engineer, to join our office in Pune. As a Computer Vision Engineer, you will support our clients in defining and implementing a data journey aligned with their strategic objectives.
Some of your responsibilities will include:
- Work with the research team to research, develop, evaluate, and optimize various computer vision and deep learning models for different problems.
- Take ownership to drive computer vision solutions and meet customer requirements.
- Deploying developed computer vision models on edge devices after optimization to meet customer requirements and maintain them to later improve to address additional customer requirements in the future.
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Javascript
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AngularJS (1.x)Title: Technical Lead, CAST AI center
Location: Bangalore
Reports to: Director, Professional Services
The Person: The successful candidate will be an intelligent, highly energetic self-starter with excellent communication, technical skills with a very solid technical background in the application development world. Experience of working in Application Modernization / DevOps / Cloud readiness assessments / Flaw Interception & Security projects is mandatory. Prior experience in working with any professional services teams would be a big plus. And you know, love and understand complex technologies, and always seek out engaging technical discussions and has the appetite to work in a fast-paced consulting environment.
Role & Responsibilities: As a lead, you will help address various customer’s problems - Identifying the applications which can be transformed to cloud, identifying the security vulnerabilities to reduce the business risk, assist Customer modernize their applications by providing MRI like visibility of the software in assessing the complexity, functionality etc, identifying the productivity of the vendor teams to help optimize the efficient use of budget, identifying regulatory requirements like storage of personal data in the applications and help business to be compliant and various other use cases.
Role combines a thorough understanding of the product and recommending the CAST solutions.
- Lead project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration of CAST products
- Should able to analyze an enterprise application using AIP platform of all the phases in the product life cycle
- Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
- Understand and interpret the various CAST metrics to customers in solving specific use case of CAST customers
- Must have troubleshooting skills
- Able to proactively identify risks related to application /deliverables and propose a mitigation plan
- Capable to execute Pilots and Assessments
- Take responsibility for analyzing a customer application using the CAST product to provide end to end process including the customer process and communication
- Provide custom solutions to customer requirements
- In synchronization with Project Manager, detect potential risks and issues, engage and track remediation plans. Contribute proactively to designing remediation plan for Senior level.
- Contribute to improvement of internal process, tooling and quality process
- Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools and reusable components for CAST analysis
Experience of the AD world, excellent problem solving & solution-oriented skills, communication skills and a very strong drive are key characteristics for success.
Qualifications:
- Bachelor’s Degree (or equivalent) in a technical discipline; a master’s degree would be a plus
- Effective communication skills in English is mandatory for non-native English speakers (oral and written)
- Minimum 8+ years of technical consultancy experience software development / software implementation in the software industry
- Strong technical expertise and experience in either J2EE or .NET and one of the common databases such as Oracle, DB2 or SQL Server
- Excellent communication skills (oral and written) including an ability to communicate effectively at senior levels within client organizations
- Strong knowledge of the AD ‘world’ is mandatory
- Ability to work independently toward stated business goals
What will you do?
● Partner closely with our partners in product management to understand the customers who use it, empathize with them, and imagine creative ways we can make their insurance experience dramatically better.
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● Defining user flows, information architecture, lofi and visual design.
● Validating your solutions before development.
● Identifying success metrics for design projects and keeping an active track of it.
● Creating high-quality prototypes and detailed specs to effectively communicate your designs to the development team and other stakeholders.
● Always keeping in mind our customers and their interests while designing.
● Review the performance of the release and identify learnings and build hypotheses.
● Constantly pitching in new ideas to improve product experiences/adoption/other key areas.
What are we looking for?
● 3+ years proven track record of shipping high-quality mobile and web experiences.
● Strong portfolio showcasing your previous works.
● Strong proficiency in designing for Android, iOS, and Web platforms.
● Ability to see a holistic picture of the product and take necessary design decisions.
● Ability to understand the development aspects of designs.
● Ability to take ownership of design projects.
● Customer obsession and strong UX focus.
● Clean visual design sense.
● Ability to contribute to design systems.
● You’ll love to be challenged and constantly learn new things.
● You’ll love working with teams and believe strong teams make a stronger impact.
CTC up to 30 Lacs
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Qualification: - MSc in Computer Science / Btech in CSc. or IT
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Amazon Web Services (AWS)NodeJS (Node.js)👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
REQUIREMENTS:
- Must have Skills: Node JS, Microservices architecture (MSA) (Capable),Javascript/Typescript, AWS S3/ LAMBDA/ EC2/DYNAMODB
- Cloud developer with a minimum of 6 years of experience Technical skills in most of the following areas
- Expert in developing REST Services and APIS using JavaScript, TypeScript NodeJS is a must
- Implementing Serverless Software development using Amazon Lambda written in NodeJS is desirable.
- Services including AWS IoT, S3, RDS, IAM, Cognito, SNS, VPC, EBS, AWS Route 53, and Cloud Watch is a must
- Proficient in database concepts including schema design, querying, performance tuning, and debugging (Both SQL and No-SQL databases)
- Strong experience in designing and developing enterprise cloud-based IoT solutions using AWS
- Develop Web, APIs, IoT & Cloud based solutions is a must
- Ability to write automated unit test cases using mocking frameworks (Jasmine, Mocha, chai, Jest, etc.)
- Experience in modern data architectures (e.g. Micro Service, event-driven architectures, stream processing, and integrating real-time analytics into customer applications is desirable
- Have a good eye for NFRs (Scalability, extensibility, reliability, etc.) while evaluating design. should be able to Converts Solution Requirements into logical systems & subsystems
- Innovates and creates new ideas and have the ability to develop quick proof of concepts and validate with the customer.
RESPONSIBILITIES:
- Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs
- Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Carrying out POCs to make sure that suggested design/technologies meet the requirements.
- Give clear and accurate information about the current immigration laws & policies.
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- Provide insights into the options available so as to enable the candidates & their family makes an educated choice & the right decision.
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Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
The Senior Manager-Lighthouse Operations has the opportunity to lead, design and implement the systems for the Lighthouses as we scale across the 5-6 states and 20+ cities over the next 2 years. He/She will have overall operational responsibilities towards standardization and effectiveness of systems and processes for the Lighthouses . They will also be responsible for the expansion of new Lighthouse centers and lead the process end to end till the site becomes operational.
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- Lead LCF expansion strategy ,national as well as State level.
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- Providing regular updates to management on progress, insights, opportunities and areas for course correction.
- Ensure timely reporting from the state and consolidate report submission to the respective authority.
- Ensure accurate and timely reporting (preparation and finalization of annual,quarterly and monthly reports.
- Experience: Project management experience of 7-10 years. Proven experience of managing skill development programs at state level through rigorous planning and monitoring.
- Data management skills - Hands-on experience in project management and data driven program evaluation
- Ability to work independently with minimal supervision.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
- Prior experience of working with state and national governments.
- Proven track record of timely and accurate submission of monthly, quarterly and annual reports.
Python- Do you like the idea of playing Master Shifu for product development teams? Or, what organizations think of it as playing an Engineering Manager.
- Do you live by the mantra of “buck stops with me”. Seriously, we also don’t know who Buck is and we are also looking for him.
- Have you led a product team of 15+ members in the past to successful outcomes? Okay, we would love to talk even if you unfortunately ran into a failure.
- Do you speak both binary and Humanary? Python , dialect, to talk to geeks and the Humanary, English or Hindi dialect, to talk to Clients.
- Do you practice Agility? No, we don’t mean asanas from Baba Ramdev but things like Scrum or Kanban
- Do you practice Curiosity over Complacency? I..e are you a lean mean learning machine?
- Can you envision a solution architecture after hearing the product's vision and user stories? Do things like scalability, performability, flexibility, maintainability give you goosebumps of joy?
- Do you have an eye for good user experience?
Did you say Yes to all of them? My My! Love you! I’m sure your current team loves you too. But, if for whatever reason, you are looking for a new home then we would love to talk to you. We are a certified Great Place to Work, which means it’s a place where people love working with each other. And, you would too.
Send me an email, will ya?
- Be bold in building industry-first consumer-facing products that actualize the company’s vision
- Keenly understand user needs and demonstrate first-principles thinking in building solutions for the same
- Be responsible for developing and delivering the product roadmap
- 3-4 years of experience in building products at B2C start-ups
- Case studies involving deep customer insight
- Taken decisions based on strong analytics and/or intuition from time to time
- Growth mindset - moving quickly, shipping products, scaling
- Ability to act as a bridge between business and engineering teams
- The website is yet to reflect our direction going ahead.
- We have been generating transactions in the market using WhatsApp before productizing the same
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Full Stack Developer - Averlon