Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge,
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OUR VALUES: Go with your GUT
● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos
aside to find our genius zones. With self-awareness and integrity we strive to be the best we can
possibly be. No excuses.
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●I Win for T eamwin. We believe in staying within our genius zones to succeed and we take full
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Requirements:
● 8+ years of experience
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● Experience using RAG base approaches
● Understanding of financial concepts and investing would be a big plus but not required
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employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status.
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position Summary
§ Title: UI Developer
§ Location: Bangalore
§ Type: Full Time
§ Qualifications: Bachelor’s/Master’s degree in computer science/Information Science
§ Experience: 4to 7 years
Development skills
§ Top-notch programming skills and in-depth knowledge of modern HTML/CSS, JavaScript
§ Hands-on experience in React JS, ECMAScript (ES5,ES6/above)
§ Experience in Unit and E2E test automation (preferably Jest &Cypress)
§ Knowledge of web components and different component patterns
§ Experience using a state management library (Redux, Context API)
§ A solid understanding of how web applications work including security, session management, performance, and best development practices
§ Adequate knowledge of Object-Oriented Programming and web application development
Methodologies
§ Git, Jenkins
§ Test driven development
Good to have
§ Very good at programming and debugging for cross- browser compatibility and accessibility code
§ Unit testing experience on tools such as chai, mocha, jasmine
§ Reusable components development that can be used across web/ mobile applications.
§ Build tools such as webpack, grunt, gulp, babel
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§ Collaborate with business partners to gather requirements, implement new functionality, and drive continuous improvements
§ Excellent written, communication & presentation skills
§ Strong analytical skills and enjoys solving complex technical problems.
§ Participate in all phases of software life cycle including architecture, technical design, implement, test, and launch
§ You enjoy wearing multiple hats and roles, and titles are not important to you.
§ You enjoy doing it right first time and utilize tools & techniques to constantly excel in what you work to deliver it on time.
§ You are comfortable working under strict confidentiality agreements and often behind the-scenes.
§ You are self-organized and manage time and resources well.
§ Work independently and as part of a team
§ You are constantly growing your own knowledge, and helping to grow the knowledge of others
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Company Introduction
Juvoxa is a healthtech startup which enables an Integrated channel of pharmaceutical companies, Medical Professionals/ Institutions, and Patients for Digital Prescriptions 2.0. We enable effective dissemination of right information, tools and help in capturing right data at specific points for increased efficacy of the overall care. With Juvoxa, all stakeholders increase engagement, save money, and reduce friction in healthcare systems. This is accomplished in one secure, transparent, and convenient platform. Juvoxa is founded by serial entrepreneurs and funded by Industry professionals.
Job Description // React Frontend Programmer
With major Pharmaceutical companies adopting us for rollout in South East Asia, we are scaling our engineering team.
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- Implement unit testing, example Junit, to support development of test-driven development
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- Improve product quality through code reviews, write effective unit tests and collaborate with Q&A to implement automation testing
- Contribute to open source, write your experiences, mentor others and proactively improve
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- Strong teamwork, coordination, and planning, self-managed
- Experience working remotely & as part of a distributed engineering team
- Strong problem solving skills are essential.
- English Skills (ability to effectively communicate via written and spoken english).
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- Knowledge of Test frameworks like Jest, Mocha, React Testing Library
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- Compensation at par with market plus equities and we are 100% remote for now.
- Life-long learning and supporting the development of the team, including wealth creation
Dear recruitment agencies and recruiters, please note that we choose to recruit directly for this role. You are expressly requested to not contact Juvoxa or any of its employees in relation to this vacancy or with any offers of your services. Thank you.
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Best Regards
David