Lead Customer success manager at MyOperator - VoiceTree Technologies · Noida, Delhi, Gurugram, Ghaziabad, Faridabad · 4 - 10 years · ₹10L - ₹20L / yr · Bootstrapped · Posted 29 Jul 2024
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Company video
Company social profiles
Similar jobs (10)
Data Science
Machine Learning (ML)Role Description
This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.
Qualifications
- Data Science, Statistics, and Data Analytics skills
- Data Visualization and Data Analysis skills
- Strong problem-solving and critical thinking abilities
- Ability to work with large datasets and perform data preprocessing
- Proficiency in programming languages such as Python or R
- Experience with machine learning algorithms and predictive modeling
- Excellent communication and presentation skills
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
- Experience in the field of video and text analytics is a plus
RESPONSIBILITIES & DUTIES:
• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
• Prepare internal and external corporate documents for team members and industry partners.
• Schedule meetings and appointments and manage travel itineraries.
• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.
• Uphold a strict level of confidentiality.
• Develop and sustain a level of professionalism among staff and clientele.
QUALIFICATIONS & SKILLS:
• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Proficiency in collaboration and delegation of duties.
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Exceptional interpersonal skills.
• Friendly and professional demeanor.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptResponsibilities and Duties
Can work on live projects of international clients.
Can handle multiple projects
Error-free coding.
Requirement -
Minimum 3 Years Experience.
Knowledge in Custom PHP, Codeigniter, Laravel
Knowledge in MYSQL
Knowledge in HTML5, CSS3
Knowledge in Javascript
Knowledge in Jquery
Knowledge in Ajax
Knowledge in Web API & Rest API
Knowledge in Third Party API Integration
Python
Java
NodeJS (Node.js)
PHP
RubyAs a Full-stack Developer, you will be involved in designing and implementing web/cloud applications. You will be responsible for designing, programming and technically guiding the team. You will be working with a broad spectrum of technologies in a fast-moving environment.
You must possess:
- 2 to 5 years of professional experience in web application development
- good logical and problem-solving skills.
- working experience in building enterprise-scale, multi-tier, distributed applications.
- hands-on experience in Agile software development methodology including implementing CICD processes.
- good communication skills.
You should be able to:
- work in teams and coordinate activities effectively with members
- experiment with new technologies
- learn new skills on the fly
- work with a dynamic fast-paced team
- make technological recommendations based on thorough research
- write and debug asynchronous and multi-threaded code
You will:
- Analyze requirements and translate them into tasks for subordinates.
- Independently think of solutions to complex requirements.
- Diagnose and troubleshoot issues related to application stability, scalability, and availability.
- Understand source code and improve the code-review process.
- Grow and train a competent development team.
- Introduce new technologies, processes, and tools to the organization.
- Proactively identify defects and weaknesses within the application and suggest remediation.
General technical requirements:
- Good exposure to server-side frameworks and libraries used by C#, Java, Node, Python, PHP, and Ruby. Preference will be given to candidates with working experience with .NET Core MVC/Web-API.
- Good exposure to client-side frameworks such as Angular, React, Vue, and Backbone
- Experience in writing optimized queries for databases like SQL Server, MySQL/MariaDB, Postgres, and others
- Experience in working with NoSQL databases such as MongoDB, CouchDB, Cassandra, and others.
- Experience in working with one or more build tools like Ant, Maven, MSBuild, Make/CMake, Gulp, and other such tools
- Experience with implementing CI/CD using tools such as Ansible, Jenkins, TeamCity, and other such tools
- Working knowledge of Docker and good containerization concepts
- Have hands-on experience in using the *NIX shell to create/execute scripts and perform basic configuration and system troubleshooting.
Python
Django
FlaskPosition: Sr. Developer / Lead Developer
Experience: 4 - 9 Years
Work Location: Remote - Work from anywhere / Technopark, Trivandrum
Qualification: B Tech / BE / BCA / MCA / BSC Computers
Skills: Odoo ERP , Python, Postgresql, MYSQL
Required Technical Competency & Qualifications
v In Depth understanding of Odoo ERP and all the default Odoo modules.
v Good Knowledge in ORM methods, Python and JavaScript.
v Strong Knowledge on API integration.
v Capable of working on Odoo framework on existing app and custom module.
v Enhance applications, develop and configure features and functionalities that support business requirements
v Good Knowledge in code repositories- Github.
v Should have good technical support skills.
v Good Analytical, Communication and interpersonal skills.
v Ability to work with a close bound team structure.
v Ability to work under minimal supervision.
v Should be able to work in client facing roles.
Role: D365 CE / CRM Developer
Experience: 3-7 years
Location: Hyderabad (Initially remote)
You will need to:
- Configure and customize Dynamics 365.
- Have a strong understanding on one of these 3 areas Sales, Service, Marketing & Field Service.
- Possess strong know how on the Microsoft Biz apps data model to perform end to end architectural design and review.
- Pose an in-depth understanding of the Dynamics capabilities to fit business logic inside Dynamics 365 in a seamless way to attain customer requirement with no adverse impact.
- Be a good coder and a reviewer to ensure the customization code quality is at the highest level possible and comply to the Organization standard.
- Be a hands-on coder to build POC on-the-fly and should be able to present to the customers.
- Be responsible for building custom applications, modifications, integrations, data conversion routines and custom reports.
- Provide technical support for project life cycle.
You must have:
- 3-7 years of experience in design, development, and delivery across the Dynamics 365 CRM landscape.
- Proficiency in developing, customizing, integrating, deploying, and supporting multi-channel Dynamics 365 CRM systems.
- Experience with the use of the Dynamics 365 CRM SDK.
- Absolute know-how of Microsoft Dynamics 365 CE Platform, its capability, its data model, security/ access control, web services and other integration approach.
- Strong knowledge on Canvas Model Driven Apps and common data service (CDS).
- Strong .NET framework and C# development experience including CRM API, REST and SOAP.
- Hands on experience in server-side coding, workflows, Java scripts & plugins.
- Strong designing skills around HTMS, CSS etc.
- Strong experience on SQL Server database, Integration services & reporting services.
- Knowledge on leveraging cloud infrastructure
You may have:
- Knowledge of Power Platform usage is a big plus with experience on Power Apps & Power Automate.
- Strong experience on ADO.NET, ASP.NET, WCF & Workflow foundation.
- Strong knowledge on Model Driven Apps and common data service (CDS).
- Knowledge on Data Volume metric analysis, database tuning, detecting bottleneck will be a plus.
Desired qualifications and skills:
- Graduate Degree (B.E/ B.Tech, BCA)
- Microsoft certification for Dynamics 365 CRM would be an added advantage.
- Excellent business communication skills with effective presentation and demonstration skills.
- Should have a strong learning orientation with regards to new technologies and implementing them.
- Should be a self-starter and initiative taker.
- Should possess strong analytical skills and be detail oriented
What You’ll Do
- Synthesize data to provide actionable insights to the leadership and the product team to influence strategy and growth.
- Build dashboards and tools, craft analysis, and tell stories with data to help our teams make better decisions.
- Track user performance data and map it to key learning metrics for deeper insights
- Monitor the performance of new features and recommend iterations based on your findings
- Partner with other stakeholders to scope features that solve user problems
- Ownership of full analytics for the Business Unit/ Performance metric: Planning, structuring, identifying key reports to be made, and automation of the reports
- Monitor and measure launched initiatives [A/B testing] and feed learnings back into the development process
- Prepare reports for the management stating trends, patterns, and predictions using relevant data
Required skills
- Bachelor’s degree in https://www.careerexplorer.com/degrees/mathematics-degree/">mathematics/ https://www.careerexplorer.com/degrees/finance-degree/">finance/https://www.careerexplorer.com/degrees/statistics-degree/">statistics, https://www.careerexplorer.com/degrees/economics-degree/">economics /https://www.careerexplorer.com/degrees/computer-science-degree/">computer science/information technology. Knowledge about EdTech, Learning Science have added advantage
- Strong statistical skills to help collect, measure, organize and analyze data
- 1-4 years of work experience in an EdTech product startup or analytics firm
- Experience in Data Visualisation, Excel, CleverTap & strong MongoDB database management skills
- Ability to learn new tech tools and softwares quickly
- Passion to work with data for a larger social impact
- Familiarity with coding (specifically Node environment) is a plus
- Ability to transform numbers into stories
PythonJava
Postman- Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
- Working with in-house Dashboards to perform testing of UI and APIs.
- Collaborating with teams to create test documents.
- Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
- Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
- Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
- Ability to automate Android applications using tools such as Appium.
- Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
- Experience working with Proxy tools like Charles Proxy, Fiddler.
- Excellent in test strategizing, planning, estimation, execution, and reporting.
- Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.
SKILLS AND ABILITIES:
- Python or Java Appium
- Rest-Assured or Postman
- Fiddler or Charles Proxy
- Black Box testing
- White Box testing
WHAT'S IN IT FOR YOU?
- An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
- To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
- A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
- A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
- We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.
CodeIgniterPHP
Android Development
iOS App Development
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon