Cutshort logo
MyOperator - VoiceTree Technologies logo
Lead Customer success manager
MyOperator - VoiceTree Technologies's logo

Lead Customer success manager

Ankita chaturvedi's profile picture
Posted by Ankita chaturvedi
4 - 10 yrs
₹10L - ₹20L / yr
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
Skills
Customer Success
Customer Retention
Customer Support
Customer Service
cross-selling
Solution selling
Customer Relationship Management (CRM)

Company: MyOperator

Location: Noida Sector 2


About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.


Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.




Requirements

Key Responsibilities:


Strategic Development and Execution:


Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:


Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:


Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:


Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:


Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:


Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:


Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.


Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!




Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

Read more

Company video

MyOperator - VoiceTree Technologies's video section
MyOperator - VoiceTree Technologies's video section

Connect with the team

Profile picture
Ranjith Selvaraj
Profile picture
Vijay Muthu

Company social profiles

bloglinkedin

Similar jobs

UpSolve Solutions LLP
Shaurya Kuchhal
Posted by Shaurya Kuchhal
Mumbai
1 - 3 yrs
₹2L - ₹5L / yr
skill iconReact Native
Xcode
skill iconiOS App Development
skill iconAndroid Development

About UpSolve:

UpSolve is a cutting-edge AI company specializing in providing sophisticated solutions for business decision-making. Our AI solutions cover a wide spectrum, including Video, Image, and Text analysis, empowering businesses to make quicker and more precise choices.


Role Description:

We are seeking highly motivated Hybrid App Developers to join our dynamic team in Mumbai. As an App Developer, you will play a crucial role in developing top-notch applications for both iOS and Android platforms. Your expertise will be essential in delivering high-quality, user-friendly applications that align with our company's mission and vision.


Key Responsibilities:

  • Collaborate with cross-functional teams to design, develop, and deploy hybrid applications for iOS and Android platforms.
  • Implement user-friendly interfaces and engaging user experiences using application development frameworks and programming language.
  • Ensure application performance, responsiveness, and efficiency across various devices.
  • Work on UX/UI designs and translate design concepts into functional app interfaces.
  • Conduct thorough code reviews, identify bugs, and implement solutions to maintain code quality.
  • Stay updated with the latest industry trends, technologies, and best practices in hybrid app development.


Qualifications:

  • Minimum 1.5 years of hands-on experience in hybrid app development.
  • Strong understanding of mobile app architecture and UI components.
  • Familiarity with RESTful APIs and integration of third-party libraries.
  • Ability to work collaboratively in a fast-paced environment, with excellent communication skills.
  • A portfolio of previous app projects demonstrating your expertise and creativity.
  • Bachelor's degree in Computer Science or related field is preferred.


Read more
Pune, Vimannagar
1 - 2 yrs
₹3L - ₹5L / yr
Affiliate marketing
Email Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
ORM
+4 more

Role & Responsibilities:

  • Deliver training on SEO, PPC (Google AdWords), Social Media Marketing, Email Marketing, Affiliate Marketing, Content Marketing, SEM, ORM, Website design, and Web Analytics.
  • Assist students in practical digital marketing tasks.
  • Plan and prepare course materials and lesson plans.
  • Conduct demo sessions and doubt-solving sessions.
  • Continuously improve teaching methodologies for better student satisfaction.


Preferred Candidate Profile:

  • Bachelor's degree in Marketing, Business, or related field.
  • 1-3 years of hands-on experience in digital marketing, with at least 1 year of experience as a Digital Marketing Trainer.
  • Expertise in SEO, PPC, Social Media, Content Marketing, and more.
  • Familiarity with tools like Google Analytics, WordPress, SEMrush, MailChimp, etc.
  • Certifications (e.g., Google AdWords, HubSpot Content Marketing) are a plus.

Soft Skills:

Strong communication and presentation skills.

  • Energetic, passionate, and a natural motivator.
  • Problem-solving and analytical abilities.


Read more
Hubli - Dharwad
1 - 5 yrs
₹2L - ₹4L / yr
AutoCAD
3D CAD

Qualification: BE/Dip in Civil Engineer

Experience: 1 to 5+Years

 

1.   Preparing and implementing project plans.

2.   Structural analysis & Design, Engineering drawings.

3.   Ability to work on deadlines and within budgets

4.   Preparing monthly and daily reports detailing progress on engineering procurement.

5.   Quality Assurance and Quality control.

6.   Problem-solving skills

7.   Excellent verbal and written communication skills

8.   Negotiating, supervisory and leadership skills

9.   Complete knowledge of relevant legislation.

10. liaising with Architect, electrician, plumber, and painter and subcontractors

11. Analyze the results of tests on building materials, such as concrete, wood, asphalt, or steel, for use in particular projects

12. Highly flexible with the ability to work independently or within a team environment

13. Preparing a Reconciliation statement based on Quality of materials received, Quality of materials use and calculate the materials wastage.

14. Excellent knowledge of design and visualizations software such as AutoCAD, Civil 3D or similar.

15. Proficiency in site layout, grading, utility design, erosion control, pipelines, water and sewage systems and waste disposal units

16. Over seeing periodical repairs/ renovations, maintenance works in the existing branches and group companies.

17.  Experience in store purchase of Raw materials.

18. Worked with subordinates of Plastering, Brick work, Shuttering, Execution, Blog building,

Concreting, Leveling, waterproofing, Labour control and Interior work

19. Willingness to travel and work in different locations when required.

Read more
Victrix Systems  Labs
at Victrix Systems Labs
1 recruiter
Darshana Lokhande
Posted by Darshana Lokhande
Remote only
4 - 8 yrs
₹8L - ₹12L / yr
powerapps
Powerapps
Power platform
Dataverse
Power Automate

We are seeking a highly skilled and experienced PowerApps Developer to join our team. As a PowerApps Developer, you will be responsible for designing, developing, and deploying custom applications using the Power Platform, including PowerApps, Power Automate, and Power BI. You will work closely with business stakeholders and subject matter experts to understand requirements and translate them into efficient and user-friendly solutions.


Responsibilities:


Design, develop, and deploy custom PowerApps solutions that meet business requirements.

Collaborate with business stakeholders to gather and analyze requirements, and translate them into functional specifications.

Build and customize canvas and model-driven PowerApps applications, including data modeling, form design, workflow automation, and integration with external systems.

Develop and implement Power Automate workflows to automate business processes and streamline operations.

Create and customize Power BI dashboards and reports for data visualization and analysis.

Collaborate with other developers, designers, and administrators to ensure seamless integration and optimal performance of PowerApps solutions.

Conduct thorough testing and debugging of PowerApps applications to ensure high quality and reliability.

Provide technical support and troubleshooting for PowerApps solutions, addressing issues and implementing necessary enhancements.

Stay up-to-date with the latest advancements and best practices in PowerApps development and leverage them to improve the overall application development process.

Document technical specifications, user guides, and other relevant documentation for developed solutions.


Qualifications:


Bachelor's degree in Computer Science, Information Technology, or a related field.

4-8 years of professional experience in software development, with at least 2 years of hands-on experience in PowerApps development.

Strong proficiency in building canvas and model-driven PowerApps applications, including configuring forms, views, and controls, creating custom connectors, and integrating with external data sources.

Experience in developing Power Automate workflows and designing process automation solutions.

Solid understanding of data modeling and relational databases, preferably with experience in Microsoft SQL Server or Azure SQL Database.

Proficiency in creating Power BI dashboards and reports for data visualization and analysis.

Familiarity with the Power Platform ecosystem, including Common Data Service (CDS), Power Apps portals, and Dataverse.

Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.

Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.

Proven ability to work on multiple projects simultaneously and deliver high-quality results within deadlines.

Microsoft certifications in Power Platform development (e.g., Power Apps + Dynamics 365 Developer Associate) are highly desirable.

Note: This job description is a general outline of the required duties, responsibilities, and qualifications of a PowerApps Developer. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional tasks may be assigned as needed.


Read more
Brevistay
at Brevistay
1 recruiter
Mridusmita Kakati
Posted by Mridusmita Kakati
Jaipur, Ahmedabad, Pune, Chennai, Hyderabad, Chandigarh
0 - 4 yrs
₹3L - ₹4.5L / yr
Sales
Field Sales
Business Development
Negotiation
Client Management

BUSINESS DEVELOPMENT EXECUTIVE

 

About Us

Brevistay is the fastest growing hourly hotel brand in India. It is a marketplace to connect hoteliers with customers with the USP of anytime check-in and check-out preferably in slots of 3,6 and 12 hours. Started in 2016, Brevistay has grown in more than 70 cities and onboarded 4000+hotels.

Brevistay is leader in short stay segment and breaking the pre-existing and centuries-old pattern of noon check-in and 11 am check-out system and creating a new way of conducting business. At Brevistay you get quality stays, affordable rates, amazing offers, flexibilities such as book now pay later, instant hotel booking confirmations, faster refunds, free cancellations, and a 24x7 available Customer Support team to answer booking or travel related queries. All these give our guests the freedom to book a hotel first and plan their travel next.

About the Role

We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.

Responsibilities:

  • Familiarizing yourself with all products and services offered by our company.
  • Procuring new clients by signing up hotel partners across the region for the brevistay portal.
  • Responsible for building and sustaining relationships with the partner hotels.
  • Attending networking activities to research and connect with prospective clients.
  • Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • Crafting business proposals and contracts to draw in more revenue from clients.
  • Negotiating with clients to secure the most attractive prices.
  • Reviewing clients' feedback and implementing necessary changes.
  • Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

 

Skills Required:

  • Degree in marketing, business administration, or similar.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are highly goal driven and work well in fast paced environment
  • Professional yet affable disposition.
  • Neat, well-groomed appearance.
  • Emboldened by challenges.

 

Perks:

  1. Work from Home for other cities except NCR cities (Mandatory to visit field)
  2. Medical Insurances
  3. Learning and Development
  4. Travel Allowances
  5. Potential Individual Earning Opportunities


#What we believe in

  • Commitment
  • Integrity
  • Ownership
  • Reimagine the possible
  • Transparency


Read more
MNC
MNC
Agency job
via Fragma Data Systems by Priyanka U
Bengaluru (Bangalore)
3 - 6 yrs
₹8L - ₹15L / yr
skill iconAngularJS (1.x)
Angular
ASP.NET
skill iconAngular (2+)
AJAX
+6 more

Skill Set # 2

  • 3 – 6 years hands experience profiles
  • Hands-on Experience in
    • .NET Core 2.1 and above, Asp.net, WebAPI, C#
    • Sql Server 2012+  /DB
    • Good working knowledge in Angular 7 and above
    • Ajax / J-query / Bootstrap / LINQ / HTML 5.0
    • MVC / Entity Framework will be an added advantage.

Key Responsibilities

  • Design, build new applications using Framework 4.0 (/latest) / .NET Core.
  • Enhance applications using C#.NET, Web Services / Web API, Entity Framework / http://ado.net/">ADO.NET.
  • Strong coding knowledge on developing applications using Web APIs / REST APIs.
  • Hands-on development experience in building Responsive Web Design user interfaces using HTML5, CSS3
  • Develop On-premise / Cloud (using Azure) hosting applications.
  • Hands on experience in transactional databases, write Stored Procedures and Functions in SQL Server.
  • Knowledge in full SDLC phases (Waterfall or Agile depending on the application)
  • At least three years of Experience with Dot net, C#, Ajax, SQL, JavaScript, HTML, CSS
  • Good written and communication skills.
Read more
Top MNC IT Company
Top MNC IT Company
Agency job
via Avanthee Consulting by Sudheer Bangalore
Remote, Mumbai, Bengaluru (Bangalore)
5 - 10 yrs
₹7L - ₹15L / yr
Demandware
skill iconjQuery
AJAX
SFCC B2C

SFCC B2C architecture, implementation and rollout experience,Hands-on in

backend code of SFCC

Experienced in conducting workshops with customer team

Strong knowledge on JS Controllers, Pipelines, Demandware Scripts, DW Forms

Framework, ISML templates, Service Framework, Job Framework

Experience with third party integrations for Payment, Tax, Address

Verification and OMS Integrations

Strong understanding of Business Manager and Configuring Jobs

Experience on working with Slots, Content Assets, Site and Catalog Setup,

Promotions and Setup of Feed files

Good Understanding of Build and Deployment Process

Good understanding of JQuery and AJAX

Experience with site performance optimization

Read more
GoDIGI
at GoDIGI
1 recruiter
Abhinav Jain
Posted by Abhinav Jain
Remote, Mumbai
2 - 10 yrs
₹5L - ₹12L / yr
MERN Stack
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconMongoDB
skill iconExpress
GoDIGI helps Indian SMBs go online in less than a minute with an easy and automatically generated catalog and e-commerce website. GoDIGI is on a mission to arm underserved non-tech small/ micro business owners with the necessary resources to grow their business on Digital. Majority of the 50+ million small medium businesses will go online in the next decade and we want to enable this. Small businesses form the backbone of our economy but do not receive enough support to compete with big e-commerce players, funded brands, multinational corporations, hence, they are facing dwindling sales and profit margin. We want to give them the same tools available to the big guys, but optimized for their size.


Your Role - We're looking for an experienced software developer who is passionate about creating innovative products and writing beautiful code. Experience and ability to design, build and deploy MERN projects end to end.

Minimum 2 years of MERN development experience.
Strong skills in working with Node.js and MongoDB frameworks/ libraries. Ability to lead the entire product development from inception to completion.

Essential Skills -
Web/ Mobile development experience:
3-5 years of tech experience of having built scalable web/mobile applications.
Experienced in - NodeJs and its libraries MongoDB, Redis, Firebase Javascript frontend framework/libraries like Angular JS, React
Building new RESTful services and APIs
Experienced in working with AWS services like S3, EC2, and Devops GitHub, Docker

Essential Qualities :
Self starter wanting to learn new technologies, tinker, experiment and implement new products. Wanting an entrepreneurial and cross functional experience. Motivation to mentor younger incoming talent and lead projects.
Read more
Nemo Inc
at Nemo Inc
1 recruiter
Ashwini Dhaipule
Posted by Ashwini Dhaipule
Pune
3 - 7 yrs
₹4L - ₹8L / yr
Operations
Social Media Optimization (SMO)
Content Management System (CMS)
Content Marketing
skill iconData Analytics
+1 more

Job Description- Content Operations Manager

 

Job Summary

We are looking for a qualified Content Operations Manager to join our team. You will be responsible for auditing, editing & creating contents for our Application. Your duties will also include sharing content to raise brand awareness and monitoring web traffic and metrics to identify best practices.

Our ideal candidate is an experienced professional with demonstrable creative writing skills. Ultimately, you should be able to oversee all marketing content initiatives to ensure customer engagement, brand consistency and a positive customer experience.


Job Role & Responsibilities:
- Review push notifications for Indian users and optimize for higher click rate and user engagement.
- Review the user report content and set category for sensitive contents.
- Work closely with the VidMate team members by offering information of local culture and     mobile Internet industry. Assist in activity planning and content management.

Job Requirement:

  • Good English communication skills.
  • Qualification: Graduate/ Post Graduate Degree (Prefer Graduate from Mass Media and Communication/Journalism).
  • Working experience in mobile Internet industry would be a plus.
  • Collaborative team player in a cross-cultural working style. Practice a high degree of self-motivation to complete assignments.

 

Job Type: Full-time

Job Location: Pune.

Read more
Pramata Knowledge Solutions
Seena Narayanan
Posted by Seena Narayanan
Bengaluru (Bangalore)
1 - 3 yrs
₹6L - ₹15L / yr
skill iconJavascript
skill iconPHP
skill iconPython
skill iconRuby on Rails (ROR)
skill iconNodeJS (Node.js)
+2 more
Job Title: Software developer (Full stack) Work Experience: 2 to 4 years Qualification: BE / M. Tech (CS or IS only) Location: Bangalore, India About Pramata Pramata’s unique, industry-proven offering combines the digitization of critical customer data currently locked in unstructured and obscure sources, then converts that data into high-quality, actionable information accessible through one or multiple applications through the Pramata cloud-based customer digitization platform. Pramata’s customers are some of the largest companies in the world including CenturyLink, Comcast Business, FICO, HPE, Microsoft, NCR, Novelis, and Truven Health IBM. Pramata has helped these companies and more find millions of dollars in revenue, ensure regulatory and pricing compliance, as well as enable risk identification and management across their customer, partner, and even supplier bases. Pramata is headquartered near San Francisco, California and has its Product Engineering and Solutions Delivery Center in Bangalore, India. How Pramata Works Pramata extracts essential intelligence about customer relationships from complex, negotiated contracts, simplifies it from legalese into plain English, synthesizes it with data from CRM, CLM, billing and other systems, and delivers it in the context of a particular user’s role and responsibilities. This is done through Pramata’s unique Digitization-as-a-Service (DaaS) process which transforms unstructured and diverse data into accurate, timely and meaningful digital information stored in the Pramata Digital Intelligence Hub. The Hub keeps the information centralized as one single, shared source of truth along with ensuring that this data remains consistent, accessible and highly secure. The opportunity - What you get to do In this role, you will directly contribute to creating the right technologies to extract the information, blending and presenting it to the end user. In order to do this, you will – - Play a key role in building our next generation applications that helps addresses revenue leakage problems - Contribute to each step of the product development process from ideation to implementation to release - Make things happen around you. Handle project ambiguity, complexity, and interdependencies in an organized way - Collaborate with UI/UX designers to drive great customer experiences - Rapidly prototype and validate solutions to complex problems Things you already do: - Care deeply about the user - Enjoy working closely with product, design and customer teams - 'Get' agile and are passionate about iterating to drive results - Come with strong Computer Science fundamentals - Have deep experience working web application framework like RoR, J2EE etc (We love and use Ruby on Rails though) - Are extremely comfortable with using a Javascript library, preferably JQuery - Are comfortable working with RDBMS like Mysql - Write code that is maintainable, reusable, and concise - See value in best practices like TDD, BDD and CI - Believe that mentoring others helps you too - Are an excellent communicator with great interpersonal skills. Bonus points: - Have an active GitHub account with code you’re proud of - Worked with a modern web app framework like Angular, Knockout - Know when not to use node.js - Know when to and when not to build a microservice Why join us? Challenging work that has direct impact to business, informal and collaborative work culture, competitive pay and benefits.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos