Lead Customer success manager

We are seeking a talented Front-End Developer based in India to work with us on an ongoing freelance or contract basis. As a key member of our team, you’ll handle a variety of tasks, including resolving technical issues, implementing site updates, customising Shopify themes, optimising user experiences, and ensuring seamless site performance.

The ideal candidate has expertise in HTML, CSS, JavaScript (React.js, Vue.js, or similar), and Shopify theme development, with a strong understanding of responsive design, debugging, and cross-browser compatibility.

Also has experience with SEO, Shopify Plus, or basic back-end development.

Role - Project Manager

About the Company

The global trade market, valued at USD 32 trillion, offers abundant opportunities for growth and innovation in international trade. As our world becomes more interconnected, there is a growing demand for efficient and secure cross-border solutions. Traditional remittance methods have been burdened with high costs, slow processing times, and limited accessibility, creating significant challenges. These obstacles have particularly impacted MSMEs, which often lack the resources to navigate complex financial systems, leading to time-consuming operational hurdles on a day-to-day basis. We empower businesses, particularly MSMEs, to unlock new growth opportunities, expand their reach globally, and navigate the complexities of international trade.

Position Overview: We are seeking an experienced Project Manager to oversee [specific type or area of projects] within our organization. The ideal candidate should possess exceptional leadership, organizational, and communication skills, with a strong ability to plan, execute, and finalize projects while adhering to strict deadlines and within budget.

Key Responsibilities:

● Lead, plan, execute, and finalize projects according to strict deadlines and within budget, ensuring project objectives are met.

● Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

● Develop full-scale project plans and associated communication documents, directing the team's efforts efficiently and effectively.

● Manage project resource allocation, identifying and resolving resource conflicts, and ensuring proper resource utilization.

● Effectively communicate project expectations to team members and stakeholders in a timely and clear manner.

● Liaise with project stakeholders on an ongoing basis, ensuring effective communication and managing expectations.

● Identify and manage project risks and develop risk mitigation strategies.

● Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project elements.

● Develop best practices and tools for project execution and management.

Qualifications and Skills:

● Bachelor's degree in a related field; PMP / Agile certification

● 1 or 2 years of proven experience in project management, with a track record of successfully delivering projects on time, within budget, and scope.

● Strong understanding of project management methodologies and tools.

● Excellent leadership, communication, and problem-solving skills.

● Proficient in project management software/tools.

● Ability to work effectively in a fast-paced, collaborative team environment.

● Strong organizational and time management skills.

As a part of customer success team your goal is to provide an exceptional customer onboarding experience, providing them step-by-step tutorials, unlimited guidance and support. It involves taking customers from that very first initial contact to make sure he becomes a champion user driving product adoption and ultimately retention.

1. Take handover from sales by understanding customers' persona, their pain points and expectation. 
2. Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process by defining milestone, training schedule, onboarding goals and communicate it to customers. 
3. Guide users on product features and train them to use it effectively.
4. Make sure the customer achieves an early value and feels WOW so he actually starts reaping the potential of the product.
5. Evaluate customers usage patterns and determine additional ways the customer can successfully leverage the platform features.
6. Build and maintain resources required for onboarding. (Walkthrough, set up guides, help tutorials, emails and video tutorials)
7. Rigorously measure onboarding time and improve it continuously.
8. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.
9. Handover to Success and Support team after successful onboarding completion.
10. Maintain regular communications with clients about new feature developments and enhancements to product. 
11. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Ready to work in US Shift in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Technical Experience :

- Net development work experience.

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns.

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbucket.

Professional Attributes :

1. Should have good communication Skills.

2. Should be a good team player.

3. Should be able to work independently and under pressure.

4. Should have good logical and analytical thinking.

Will be incharge for Digital Marketing, Web development , Business consulting to startups and sick unit Domain and accountable for Profit Generation .

Develop goals and objectives that tend to growth and prosperity

Design and implement business plans and strategies to promote the attainment of goals

Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)

Organize and coordinate operations in ways that ensure maximum productivity and Profitable.

Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

Maintain relationships with partners/vendors/suppliers

Gather, analyze and interpret external and internal data and write reports

Assess overall department  performance against objectives

Represent the company in events, conferences etc.

Ensure adherence to legal rules and guidelines

Coordinate with Technical Team to deliver better service.

Will be incharge for Marketing , Sales, Managing Team , Service , Business Forcasting  and Planing.

KRA.

Month on Month Profit Generation by effectively Running the Business unit.

Always should Exceed the Customers Expectation

• Solid understanding of pedagogy, instructional analysis, and experience meeting milestones.
• Significant experience in managing and facilitating learning and development programs in areas of Organisational/ Managerial and Leadership development, Performance Development, Culture & Values, Organisational design, Knowledge Management
• Copywriting and Storytelling skills are highly preferred
• Experience with curriculum development applications such as Camtasia, Articulate 360, or Captivate.
• Quick Learner with a flair to pick up skills rapidly (Self Starter)
• Proactive, well organized and a thorough planner
• Growth mindset and ability to receive feedback on content with an open mind and willingness to work out of one's comfort zone
• Ability to manage multiple simultaneous projects on different timelines

• Master’s degree or MBA in a relevant field such as business, operations, human resources, adult education, organizational development, or instructional design.
• 3+ years experience in Learning and Development (e.g., supporting or leading learning programs, story-boarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success).
• Preference for experienced candidates having worked on projects around program, or product management with a focus on education programs, course content, instructional design, or curriculum creation.

• Package of 15-18 Lacs depending on Experience.
• Be part of the digital nomad scheme where you are eligible for month-long fully sponsored domestic and international trips(3-4 times a year).
• Mentorship sessions by our expert base and founding team.
• Amazing networking opportunity with top mentors and leaders on our platform.
• Recommendation letter
• Learn the ins and out of the startup ecosystem by working in a global Singapore-based startup
• Have a real impact on your work :)

Job Title: Senior Software Engineer - Mulesoft / Informatica

Job Description:

• Senior integration developer who is having experience in any two of the integrations tools, Dell Boomi, MuleSoft, Informatica.
• Understand, gather and document requirements
• Analyze and design the solution, if needed help PM/Architect to decide the architecture
• Develop the solution and guide the team to develop the solution
• Follow coding guidelines
• Test the developed solution
• Follow the organizational / project processes
• Provide necessary support with right attitude to the project manager and the project team

Job Responsibilities:

• Gather requirements, analyze, document the design approach, develop and produce quality output
• Follow the project processes
• Mentor junior resources
• Impart training where necessary
• Be open to learn other integration tools

Primary Skills Required: Dell Boomi, Mulesoft, Informatica

Secondary Skills Required: Java, Salesforce

Technical Skills Required:

Experience in any one of the Integration tool, Dell Boomi, Mulesoft and Informatica.
Required at least one Certification on any Integration Tool

Experience: 5 years to 10 years