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Hunarstreet technologies pvt ltd  logo
Customer success
Hunarstreet technologies pvt ltd
Hunarstreet technologies pvt ltd 's logo

Customer success

at Hunarstreet technologies pvt ltd

2 - 6 yrs
₹5L - ₹7L / yr
Mumbai
Skills
Customer Retention

About LineupX:

LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions

of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform

is designed to transform the way they approach placement assistance. As a Customer Success Intern,

you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in

the fast-paced landscape of Ed-Tech and Training Centers.

Role Overview:

As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,

supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience

in customer relationship management, where you'll learn the essentials of ensuring customers achieve

their desired outcomes and feel supported throughout their journey with LineupX.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

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