About LineupX:
LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions
of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform
is designed to transform the way they approach placement assistance. As a Customer Success Intern,
you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in
the fast-paced landscape of Ed-Tech and Training Centers.
Role Overview:
As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,
supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience
in customer relationship management, where you'll learn the essentials of ensuring customers achieve
their desired outcomes and feel supported throughout their journey with LineupX.
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon