About LineupX:
LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions
of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform
is designed to transform the way they approach placement assistance. As a Customer Success Intern,
you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in
the fast-paced landscape of Ed-Tech and Training Centers.
Role Overview:
As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,
supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience
in customer relationship management, where you'll learn the essentials of ensuring customers achieve
their desired outcomes and feel supported throughout their journey with LineupX.
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
We are seeking a talented and results-driven individual to join our team as a Business Development Manager specializing in software products and services. In this role, you will be responsible for managing a portfolio of key accounts, nurturing strong relationships with clients, and driving revenue growth through upselling and cross-selling initiatives.
Industry Type: IT/ Software
Job Profile: Business Development
Role: Regional Manager
Required Experience: 2-4 yrs
Location: Delhi NCR
Responsibilities
1. End to end sales (Lead generation, Follow ups, Demo Presentation, Lead Closure, Client Facing) of company products and services
2. Drive sales efforts within assigned accounts, identifying opportunities for upselling additional products or services and cross-selling complementary offerings to maximize revenue
3. This is a critical role, and the person must possess a thorough knowledge of the organizations products/ services, working across all types of industries & building a cross-industry understanding. Initially this will be an individual contributor role but can be scaled up as per the demand & growth of the business.
4. As a part of the Key Accounts Team of an assigned territory & Business, you will be charged up for the entire State.
5. You must have specialized B2B knowledge, bias towards action and strive towards getting things done.
- Ensure brand matrix productivity through effective business planning & market updates
- Ensure timely follow-up on customer feedback, communicating progress and updates to clients and demonstrating our commitment to continuously improving their experience.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Computer Science, or related field; MBA preferred.
- Proven experience in key account management, sales, or business development within the software industry.
- Strong understanding of software products and services, including SaaS, PaaS, and enterprise solutions.
- Excellent interpersonal and communication skills, with the ability to build rapport and influence decision-makers at all levels.
- Strategic thinker with a proactive approach to problem-solving and a track record of driving results.
- Ability to work collaboratively in a cross-functional team environment and thrive in a fast-paced, dynamic organization.
- Proficiency in CRM software and other relevant tools for account management and sales tracking.
If you are a motivated and customer-focused professional with a passion for technology and a drive for sales success, we invite you to apply for this exciting opportunity. Join us in delivering innovative software solutions and driving growth for our key accounts.
REQUIREMENTS:
- Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
- Strong ability to independently generate leads through various platforms and tools.
- Proven track record in nurturing leads and closing deals.
- Bachelor’s degree in business, Marketing, or a related field.
- Exceptional communication and interpersonal skills.
- Target-driven with excellent negotiation and problem-solving abilities.
- Familiarity with CRM tools and outbound sales strategies.
- Knowledge of AI, Machine Learning, or emerging technologies is a plus.
- Open to working onsite in Bangalore.
KEY RESPONSIBILITIES:
Outbound Lead Generation & Prospecting:
- Identify and qualify high-potential leads through cold calling, email outreach, and networking.
- Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
- Develop creative and personalized outreach strategies to engage prospects.
Client Engagement & Relationship Building:
- Initiate contact with prospective clients to understand their needs and present tailored solutions.
- Build long-term relationships with clients through consistent follow-ups and support.
- Conduct product demonstrations to showcase the value of Orai's AI solutions.
Sales Pitching & Deal Closure:
- Develop persuasive sales pitches and proposals for outbound prospects.
- Address objections and negotiate contracts, pricing, and terms to secure deals.
- Drive the sales process from initial outreach to closing the deal.
Pipeline Management & Target Achievement:
- Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.
· Consistently achieve or exceed monthly sales quotas and KPIs.
· Strong skills in addressing objections, negotiating contracts, and finalizing deals.
Market Research & Sales Insights:
- Stay informed on industry trends, competitor strategies, and market conditions.
- Use insights to refine outbound sales strategies and identify new opportunities.
· Understanding of AI, Machine Learning, SaaS, or emerging technologies.
· Hands-on experience with CRM tools for managing and analyzing sales activities.
Reporting & Analytics:
- Keep accurate records of all sales activities and interactions in the CRM.
- Prepare and share regular sales performance reports with the team.
Docker
Kubernetes
Amazon Web Services (AWS)
● Design and deliver scalable web services, APIs, and backend data modules.
Understand requirements and develop reusable code using design patterns &
component architecture and write unit test cases.
● Collaborate with product management and engineering teams to elicit &
understand their requirements & challenges and develop potential solutions
● Stay current with the latest tools, technology ideas, and methodologies; share
knowledge by clearly articulating results and ideas to key decision-makers.
Requirements
● 3-6 years of strong experience in developing highly scalable backend and
middle tier. BS/MS in Computer Science or equivalent from premier institutes
Strong in problem-solving, data structures, and algorithm design. Strong
experience in system architecture, Web services development, highly scalable
distributed applications.
● Good in large data systems such as Hadoop, Map Reduce, NoSQL Cassandra, etc.. Fluency in Java, Spring, Hibernate, J2EE, REST Services Ability to deliver code
quickly from given scenarios in a fast-paced start-up environment.
● Attention to detail. Strong communication and collaboration skills.
Java- Exp : 3-15 years
- Java NMS/EMS : Work location : GGN
- Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
- Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
- Experience in implementation of micro-services based applications
- Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
- Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA
- Experience with SNMP, Netconf, device management, inventory management
- Hands on experience in Wildfly/Jboss App server
- Experience in dev-ops tools like Jenkins, Docker, Kubernetes
- Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6
- Good to have Micro Frontend Architecture exposure
- Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
- Scripting using Shell, Python, etc
- Must be involved in customer interactions for requirement gathering and solution designing discussions
Role Type: Full Time
Job Location: Noida/Hybrid
About Purplebox:
Purplebox is an engineering focussed staffing company which helps some of the best software
startups and product companies to hire and scale up.The founders come with more than a decade of
expertise in building software engineering teams for organisations in various domains such as
Enterprise, SaaS, eCommerce, and HFT in India, UK and US regions.
Responsibilities
The BDE would be reaching out to top software focussed startups and big public companies who are
aggressively hiring and then will attempt to convert those companies into clients.
Requirements
-Should have a dynamic attitude and must be ready to take on the challenges daily
-Should have Sales attitude
-Should have great communication skills (English and Hindi)
-Should be willing to travel
-Proficient in Google Sheets/Microsoft Excel
Qualifications
MBA with Sales/Marketing as Major
Perks:
-Decent Salary after the traineeship and opportunity to work with founders directly
-Client Site Travel perks and reimbursements related to food.
Google Analytics• Drive Traffic To Company Pages And Generate Interest In Company Products And Services
• Create Engaging Written, Graphics, And Video Content While Staying Up To Date On Latest Marketing Technologies And Social Media.
Java
MongoDBWe are looking for software development engineers to design and develop the backend systems for our consumer and partner-facing applications. You will work on massively scalable distributed systems and solve complex engineering problems
Reporting structure - Engineering Manager-Java
- Computer Science fundamentals in object-oriented design, design patterns, data structures, algorithm design,
- Proficiency with Java, Rabbit MQ, Kafka.
- Proficiency in Mongo DB, Cassandra, Redis.
- 3+ years of experience contributing to architecture and design in a product setup Information Technology
- Understand customer needs by collaborating with Product Managers and Business stakeholders
- Development, delivery and support of large-scale, distributed software applications and tools
- Use software engineering best practices to ensure a high standard of quality and maintainability for all deliverables
- Work in an agile, start-up-like development environment, where you are always working on the most important stuff.
- Take initiatives and come up with new ideas to invent solutions for customer
Understand various raw data input formats, build consumers on Kafka/ksqldb for them and ingest large amounts of raw data into Flink and Spark.
Conduct complex data analysis and report on results.
Build various aggregation streams for data and convert raw data into various logical processing streams.
Build algorithms to integrate multiple sources of data and create a unified data model from all the sources.
Build a unified data model on both SQL and NO-SQL databases to act as data sink.
Communicate the designs effectively with the fullstack engineering team for development.
Explore machine learning models that can be fitted on top of the data pipelines.
Mandatory Qualifications Skills:
Deep knowledge of Scala and Java programming languages is mandatory
Strong background in streaming data frameworks (Apache Flink, Apache Spark) is mandatory
Good understanding and hands on skills on streaming messaging platforms such as Kafka
Familiarity with R, C and Python is an asset
Analytical mind and business acumen with strong math skills (e.g. statistics, algebra)
Problem-solving aptitude
Excellent communication and presentation skills
Selected intern's day-to-day responsibilities include:
1. Engage in market research
2. Reach out to build optimal service operations network
3. Establish operations in new geographies
4. Be the company's face on ground, maintain relations with clientele and help foster growth
Only those candidates can apply who:
- are available for full time (in-office) internship
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon