
About LineupX:
LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions
of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform
is designed to transform the way they approach placement assistance. As a Customer Success Intern,
you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in
the fast-paced landscape of Ed-Tech and Training Centers.
Role Overview:
As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,
supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience
in customer relationship management, where you'll learn the essentials of ensuring customers achieve
their desired outcomes and feel supported throughout their journey with LineupX.
Key Responsibilities:
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the
platform features and functionality to ensure they can quickly gain value from the product.
● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance
via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help
customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common
requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team
to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS
scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new
ideas to improve customer experience and satisfaction.
Learning & Development Opportunities

Similar jobs


We are seeking a dynamic and knowledgeable Computer Science Teacher to educate and inspire students in foundational and advanced computing concepts. The ideal candidate will have hands-on experience with web development (HTML/CSS), structured programming in C, and object-oriented programming using Python and Java. This role involves designing engaging lessons, fostering critical thinking, and preparing students for real-world tech challenges.
We are looking for:
• Someone who is a highly creative video editor and a graphic designer to lead Equirus creative presence.
• Someone who can work on a wide range of projects, from editing YouTube videos to creating social media graphics and everything in between.
• Someone who has a knack for creativity and an eye for detail.
The candidate will be responsible for:
• Creating and editing posts, reels, and videos for Instagram, Youtube and other social media channels.
• Should know how to edit and transcribe audio from the video.
• Creating graphic based content like infographics, brochures, and image posts
• Creating effective visual designs for campaigns – both offline and online mediums and other internal design requirements that may come up from time-to-time basis • Organizing video content with video editing software
• Working with the social media team for all the creative work
Requirement :-
• Preferably experience 2 – 4 years
• Bachelor’s / Master’s degree in graphic design, Fine Arts, or related field
• Passion and enthusiasm for design with a creative flair • Fluent with video editing software
• Strong hands-on experience using Adobe Premiere Pro / Apple Final Cut Pro, Instagram reels editing, YouTube video editing, Adobe Photoshop, Adobe After Effects, Corel Draw, Autodesk Maya, Adobe Illustrator
• Ability to give attention to details, acknowledge feedback, and manifest it constructively.
• Highly creative and imaginative, self-motivated, and eager to learn.
• Demonstrates ability to work in a deadline-oriented environment, handling multiple projects and priorities.
Candidate will actively take Initiatives time to time to enhance design services


WordPress JD Below:-
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Should know WordPress Customization of themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Monitoring the performance of the live website.
- Must have hands on experience with JavaScript
- Job Location- Rajkot
Responsibility :
- Create multi-platform apps for iOS and Android using the Flutter development framework.
- Experience developing with Dart, whether with Flutter or for the web.
- Experience contributing to and managing high-scale production mobile apps.
- Proficient in using version control and continuous integration, with tools such as Github.
- Experience with third-party libraries and APIs.
- Responsible for developing and designing front end mobile architecture in flutter, ensuring the responsiveness of mobile applications and working alongside graphic designers for full-stack developers, among other jobs.
Requirements :
- Able to self-manage and attention to detail.
- Have built At least two Android and/or iOS apps.
- Proven working experience in software development.
- Working experience in mobile development.
- Have published one or more mobile apps in Google Play or App Store.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Understanding of the full mobile development life cycle, including automated testing and building.
- Experience working in an agile development
- Good communication skills in English.
- Excellent verbal communication skills.
- Good problem-solving skills.

- Power BI Report and Dashboard development.
- Building Analysis Services reporting models.
- Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
- Connecting data sources, importing data, and transforming data for Business intelligence.
- Analytical thinking for translating data into informative reports and visuals.
- Should have an edge over making DAX queries in Power BI desktop.
- Expert in using advanced-level calculations on the data set.
- SQL Server with SSAS is must.
- Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.


This person MUST have:
- B.E Computer Science or equivalent
- 5 years experience with the Django framework
- Experience with building APIs (REST or GraphQL)
- Strong Troubleshooting and debugging skills
- React.js knowledge would be an added bonus
- Understanding on how to use a database like Postgres (prefered choice), SQLite, MongoDB, MySQL.
- Sound knowledge of object-oriented design and analysis.
- A strong passion for writing simple, clean and efficient code.
- Proficient understanding of code versioning tools Git.
- Strong communication skills.
Experience:
- Min 5 year experience
- Startup experience is a must.
Location:
- Remote developer
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.

Write “clean”, well designed code.
Working with any MVC framework of PHP (any MVC Framework preferable)
Writing PHP based RESTful API
Brainstorm and communicating technology ideas and issues with peers and management
Multi-task and manage tasks with varying priorities
Will work independently with minimal supervision

