Cravingcode Technologies Pvt Ltd

Job Title: Customer Success Manager

Location: Navi Mumbai

Employment Type: Full-time, On-site

Offered Salary: 3-8 LPA

Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.

Key Responsibilities:

• Develop and nurture strong, trust-based relationships with Buildesk clients.
• Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
• Provide expert training, support, and troubleshooting for clients and internal teams.
• Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
• Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
• Collaborate with sales and onboarding teams for seamless client transitions.
• Tactfully resolve client inquiries and provide ongoing post-sales support.
• Conduct market research and articulate Buildesk's value proposition.
• Execute outbound communication strategies for lead nurturing and relationship management.

Requirements:

• Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
• Proficiency in CRM and ERP systems.
• Verifiable track record of increasing customer satisfaction, retention, and revenue.

Location: Navi Mumbai / Bangalore / Noida

As an MIS Executive at Buildesk, you will play a crucial role in managing, analyzing, and reporting on key data to support informed decision-making across various departments. You will ensure data integrity, generate insightful reports, and contribute to the overall efficiency of our information systems.

Key Responsibilities:

• Collect, analyze, and report on data from various sources.
• Generate accurate daily, weekly, and monthly MIS reports and dashboards.
• Ensure data integrity and support system processes.
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Requirements:

• Proven MIS/Data Analysis experience 
• Advanced Excel proficiency (Pivot Tables, Formulas essential; VBA a plus).
• Strong analytical, problem-solving, and communication skills.
• Familiarity with CRM/ERP systems is a plus

About Buildesk

Buildesk is transforming real estate with cutting-edge Sales & Payment Management solutions.

Our integrated ERP and CRM platform empowers developers and brokers to boost efficiency and results. We're an innovative, collaborative team, rapidly growing with a global presence, offering significant growth opportunities.

Responsibilities:

• Handle inbound/outbound calls to assist customers.
• Provide information and resolve queries effectively.
• Maintain accurate customer records.

Requirements:

• Minimum 1 year of tele calling experience.
• Strong English communication skills.
• Confident, proactive, and a team player.

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Position : Executive - Accountant

Location : Navi Mumbai (Work from Office)

Experience : Min 1 Year

Buildesk is a dynamic company dedicated to delivering innovative solutions in the Real Estate industry. We foster a collaborative and growth-oriented environment where talented individuals can make a significant impact. 

Responsibilities:

As an Executive - Accountant at Buildesk, you will play a crucial role in managing our financial operations. Your responsibilities will include:

• Managing end-to-end billing, invoicing, and collections processes, ensuring timely payment collection from clients.
• Maintaining accurate and reconciled balance sheets, customer records, accounts payable/receivable, and bank statements.
• Ensuring efficient cash management and facilitating timely payments to all stakeholders.
• Handling all aspects of Tax Deducted at Source (TDS) and Goods and Services Tax (GST), including accurate calculations, timely payments, and regular filings.
• Providing comprehensive support during the annual audit process and ensuring strict adherence to all relevant regulatory requirements.

Requirements

To excel in this role, you should possess the following:

• Proven proficiency in Goods and Services Tax (GST) regulations and compliance.
• Strong working knowledge of Tally accounting software.
• Experience in preparing and filing various tax returns.
• Solid understanding of general taxation principles and core accounting practices.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with internal and external stakeholders. 
• Strong problem-solving and analytical abilities to identify and resolve financial discrepancies effectively. 
• Demonstrated planning and organizational skills with a proven ability to manage tasks and meet deadlines.
• A proactive and learning-oriented mindset, with a strong willingness to adapt to evolving regulations and challenges.

Benefits

At Buildesk, we value our employees and offer the following benefits:

• 2 paid leaves per month to support your work-life balance.
• Work from home facility available twice a month, providing flexibility.

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Qualifications:

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Roles & Responsibility

• Developing Hybrid Mobile Apps using IONIC 5 or 6 + ANGULAR + Typescript & CAPACITOR
• Independently compile and deploy apps - both on Android & Apple platforms
• With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
• Optimize for multi-device iPhone, iPad, Tablet & Smartphones
• Experience in HTML5, CSS3, & JavaScript
• Good understanding of REST APIs & JSON
• Ensuring high performance on mobile and desktop
• Work on bug fixing and improving application performance

Desired skills

Knowledge of all aspects of Angular framework:Components, Directives, Lazy Loading, Angular lifecycle hooks, service, moduleRxJSWebpackAngular Router usageJSON/XML parsing Angular CLI Command line usage of toolsHTML5, CSS3 with responsive web development and related web technologiesCSS precompilers like SCSS and LESSNeed to know usage of third party libraries like Angular Material, node-sass etc.Knowledge of PWA, UI adaptability using media queries via SCSS specificationIntegration of payment gateways, wallets, analytics and browser notifications

About Buildesk

Buildesk is revolutionizing the real estate industry with our cutting-edge Sales & Payment Management solutions. Our integrated ERP and CRM platform empowers developers and brokers to streamline their processes, maximize efficiency, and achieve measurable results. At Buildesk, we are not just a company—we are a close-knit team driven by innovation, collaboration, and a shared vision of transforming real estate sales. With our presence in Tier 1, Tier 2, and Tier 3 cities, and global presence, we’re growing rapidly, offering unmatched opportunities for personal and professional growth.

What You’ll Do

As a Business Development Executive, you will:

• Build strong, meaningful relationships with real estate developers and brokers to showcase the value of Buildesk’s solutions.

• Identify and seize new market opportunities, leveraging your network and regional expertise.

• Develop and execute strategic sales plans to achieve and exceed individual targets.

• Present, pitch, and negotiate deals with CXOs, Promoters, and Directors, driving them to closure.

• Provide insights that shape our offerings, ensuring alignment with client needs and market demands.

• Collaborate with cross-functional teams to ensure client success, satisfaction, and retention.

• Take on a consultative role, guiding clients to solutions that directly address their business challenges.

What We’re Looking For

We need a dynamic individual who brings:

• Proven Success: 2+ years of direct ERP/CRM sales experience with a demonstrated ability to meet and exceed targets.

• Industry Knowledge: Deep understanding of the real estate industry’s unique challenges and needs.

• Sales Expertise: Confidence in engaging and closing deals.

• Regional Acumen: Strong network and familiarity with cultural nuances in allocated geographies.

• Exceptional Communication: Fluency in English and Regional Language; Hindi language skills are a bonus.

• Team Player: A collaborative mindset with the drive to contribute to a growing, vibrant team.

• Energy & Passion: Self-motivation, eagerness to learn, and a relentless focus on achieving results.

Key Responsibilities

As a Sales Specialist at Buildesk, you will be responsible for driving growth, managing leads, and contributing to the success of the team through the following key activities:

1. Lead Generation & Market Research

• Outbound Visits: Proactively conduct field visits to generate fresh leads and identify potential business opportunities.
• Strategic Partnerships & References: Establish and nurture relationships with strategic partners and leverage market references to expand the lead pool.

2. Lead Qualification

• Inbound Lead Qualification: Review and assess inbound leads, ensuring they meet our target criteria to move forward in the sales process.

3. Demo & Negotiation

• Product Presentations: Conduct in-person product demos to engage prospects, demonstrating how Buildesk’s solutions can benefit their business.
• Deal Closure: Lead negotiation discussions with prospects and close deals independently, with the option to collaborate with senior team members on highpotential leads.

4. CRM & LMS System Management

• Daily Updates: Use our CRM and LMS systems to log all interactions, updates, and progress on leads daily. Ensure data accuracy and completeness.

5. Daily Reporting

• Activity Reporting: Submit daily reports on your activities and progress to senior management, ensuring transparency and accountability.

6. Ownership & Target Achievement

• Ownership: Take full responsibility for your assigned targets, activities, and results.
• Weekly Targets: Meet or exceed weekly targets, with a focus on lead prospecting and deal closures.

Why Join Buildesk?

• Culture of Growth & Innovation: Be part of a dynamic, collaborative team where your ideas are valued, and your contributions drive real change.

• Exciting Career Growth: As a top performer, you'll have the unique opportunity to lead international sales and consulting, opening doors to global career advancement.

• Consultative Approach: At Buildesk, you’re not just selling—you’re consulting, helping clients solve real business challenges with our cutting-edge solutions.

• Impactful Work: Your efforts will directly contribute to transforming the real estate industry, empowering clients to streamline operations and increase efficiency.

• Recognition & Rewards: Competitive compensation and clear career progression pathways that recognize and reward your achievements.

• Continuous Learning: Access to programs designed to help you grow both personally and professionally, fostering an environment of constant improvement.

• Team Collaboration: Work in a team-oriented environment where collaboration and innovation are key to our success. Every member’s contributions are valued, and your input will shape our future.

Join us in transforming the real estate landscape while building your career with a company that values growth, innovation, and collaboration.

About Buildesk:

Buildesk is a Sales & Payment Management solution designed to transform the end-to-end process for the real estate industry. We help developers and brokers accelerate sales closures, manage pipelines, and track ROI with precision through our integrated platform. Our primary focus is on empowering real estate business owners in Tier 1, Tier 2, and Tier 3 cities to maximize returns and convert leads into actionable outcomes. We are committed to providing web-based solutions that are tailored to meet our client’s specific needs.

Roles and Responsibilities

• Must have experience in working with .Net core, .NET Core framework, Entity Framework. Experience in working with Web API, REST web Services.
• Extensive experience in .Net framework 4 and above, C#, Web API, LINQ
• Experience with Entity framework, Queries and stored procedures with the latest SQL
• Experience in object-oriented design and coding practice.
• Excellent problem solving and communication skills
• Good to have .NET Core, Multithreading, Microservices
• Your goal will be to work with internal teams to design, develop and maintain software.
• Possess the ability to work independently on multiple projects and tasks
• Must have good knowledge of SDLC, coding best practices, strong problem solving
• analytical skills, and communication skills.
• Must have the ability to multi-task and work independently on given tasks with minimal guidance
• Ability to work with junior team members to guide them on technical tasks
• Responsible for project delivery and technical quality of projects.

Must Require Skills

• .Net Core (WebAPI using c#)
• Repository Pattern (Unit of Work Pattern)
• Entity Framework (Code First Approach | Fluent API | Code First Migrations )
• Automapper
• MSSQL| MYSQL (ERD | Stored Procedure | Cursors | Scalar Functions | CTEs (Temp Tables) | Paginated Queries)

In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you. 

Job Summary

• Minimum 2years working experience in Application development using Angular 5/6.
• Strong proficiency in JavaScript and the JavaScript object model, JS MVC frameworks, redux such as Angular5/6, State Management With NgRx(Required).
• RestAPI Integration via Http,
• ThirdParty Integrations (Angular Material or PrimeNG),
• Lazyloading ( custom preloading Strategy ),
• Validation,
• Reactive Architecture ( RxJs Observables & Operators )
• Unit Testing (*not mandatory but would be a plus),

Responsibilities and Duties

• Be part of a full team delivering a complete front-end application
• Ensuring high performance on mobile and desktop
• Cooperating with the back-end developer in the process of building the RESTful API
• Develop/Design, implement, and test high-quality web applications in a cloud-based environment.
• Help brainstorm and plan new applications and web services.
• You will take ownership of technical problems and their resolution, including proactively
• Communicating with product managers, developers, architects, and the operations team.
• Provide accurate effort-estimates for deliverables.