Customer Retention Jobs in Pune

We’re looking for an all-star Relationship Manager to join our Pune team.   If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.   The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.    Responsibilities Dialogue with our clients to understand their business objectives and challenges Analyze partners' data and provide strategic recommendations to clients Monitor user reservations and partner promotion Build efficiency in support processes for improving partners side experience Resolve operational problems on the partners' side within a specified time Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building. Handle invoicing, including calculation of completed units of service Serve as the one-point contact for the sales team for all reservations and schedule of the activities.   Qualifications Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude. Highly organized, multi-tasking skills with strong attention to detail. Strong work ethic with a relentless desire to go above and beyond. Excellent time management skills and ability to work under pressure Strong communication and interpersonal skills   CTC : 2.0L - 4.0L· P.A   Role : Full Time ·    Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.

We are looking for a potential Customer Success Manager Accounts, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. Experience in working the SaaS, PaaS or Cloud companies. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed Increase customer satisfaction by understanding business needs and providing additional Interview Mocha solutions and resources. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Act as an escalation point to drive problem resolutions in a timely and proactive manner

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills