Customer Retention Jobs in Pune

About CutShort:At CutShort, we are rethinking the entire process of recruitment. Our SaaS recruiting tool does it all - from sourcing to screening to assessments to engagement with candidates via an AI Assistant. More than 12,000 companies have used our platform. We also have ~1M candidates signed up on the platform.Role:This is not just a regular Customer facing role, it is about putting yourselves in your users' shoes and helping them be successful. You will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also work with our product team for product improvement with your insights from user interactions.Requirements:1. You should understand the pain points of your users and enjoy solving them. 2. You need to have the maturity, be a patient listener and a good communicator to be successful in this role. 3. Strong communication skills (we don't mean fancy vocabulary or US accent) but an ability to write/speak clearly and logically.4. Analytical thinking with product mindset.5. Desirable- Fundamental understanding of recruitment.6. Desirable- Startup experience. Interested? Let's talk!

Company Profile:    Flentas helps Startups, SMEs & Enterprises who want to leverage full potential of Cloud by making their journey to Cloud a successful one.  As an organization, Flentas is focused on Cloud Consulting, IoT, DevOps practice and implementation, Cloud Governance Automation, Load/Performance Testing and tuning of high Traffic / High Volume Cloud applications.  Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts.    Job Brief:    We are looking for Management and Leadership candidate for our Cloud Managed Services Program (Primarily AWS). Candidates that have 8-10 years of experience of managing a team of engineers, including technical aspects such as design and code reviews, and people aspects such as performance management and skill-building.    The ideal candidate is responsible for the deployment and evangelization of Cloud IT Service Management and its related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He will also follow up and report on the adherence to the ITSM processes in the department to ensure organizational coherence.    Job Location:    Pune.    Basic Qualifications:    Experience managing a team that has cloud operational responsibilities  Developing cloud infrastructure, applications and CI/CD  Operation of existing and new cloud-based developer tooling, including responding to monitoring alerts and on call notifications  Promote sustainable incident response, including diagnosis and root cause analysis  Promote responsible and cost-effective usage of cloud resources  Work together with existing team to plan and execute the company cloud strategy  Knowledge of Infrastructure-as-Code systems (Terraform / CloudFormation)  Understanding of cloud security principles and cloud governance with focus on least privilege  Expertise with public cloud API usage, particularly for administration and account management    Preferred Qualifications:    Experience with federated authentication, permission management and other cloud operations across one or more public clouds  Experience with public cloud resource cost management tools  Experience with a cloud security analysis tool  Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers  Demonstrated thought leadership through publications and public speaking  Demonstrated ability to adapt to new technologies and learn quickly  Experience migrating or transforming legacy customer solutions to the cloud  Capture and share best-practice knowledge internally  Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates  Act as a technical liaison between customers, service engineering teams and support  Any Professional Level AWS Certification

Customer success manager having 5-7 years of experience in IT background.Saas background will be preffered .Responsible for on-boarding. Training of new customers, following up with them to sign up for the product on phone, email, website live chat etc. Coordinating with existing customer & tech them to resolve product issues. Building a trustworthy relationship with client to ensure retention & reduce churn. Tracking customer usage of product using pre-defined metrics. Preparing weekly reports & assisting clients with strategies to improve business growth. Maintaining Billing, Issues & Customer Success sheets, coordinating to ensure smooth product delivery Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction. Strategically manage account escalations & provide timely resolution. Work closely with Sales, Technical Team & Clients to get things done. Use and leverage Social Media, Webinars, Case studies etc. to help clients achieve their business goals.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.   Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)   Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships  Sports Subscriptions  Entertainment Subscriptions  Key Conferences and Event Passes Learning Stipend  Team Lunches and Parties  Travel Reimbursements  ESOPs  That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

We’re looking for an all-star Relationship Manager to join our Pune team.   If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.   The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.    Responsibilities Dialogue with our clients to understand their business objectives and challenges Analyze partners' data and provide strategic recommendations to clients Monitor user reservations and partner promotion Build efficiency in support processes for improving partners side experience Resolve operational problems on the partners' side within a specified time Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building. Handle invoicing, including calculation of completed units of service Serve as the one-point contact for the sales team for all reservations and schedule of the activities.   Qualifications Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude. Highly organized, multi-tasking skills with strong attention to detail. Strong work ethic with a relentless desire to go above and beyond. Excellent time management skills and ability to work under pressure Strong communication and interpersonal skills   CTC : 2.0L - 4.0L· P.A   Role : Full Time ·    Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills