Customer Retention Jobs in Pune

Explore top Customer Retention Job opportunities in Pune from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
icon
icon
Pune
icon
3 - 9 yrs
icon
₹9L - ₹40L / yr
Customer Relationship Management (CRM)
Customer Success
Customer Retention
Account Management
Key account management
+1 more
About the role:

This is not just a regular customer-facing role, it is about putting yourself in your users' shoes and helping them be successful. You will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on Cutshort. Your role will be to ensure the revenue growth of your accounts & make them successful in what they are doing. At Cutshort, you can do that by helping them build an awesome team. For that, you have to make sure they are using the product to its full potential and tackle all the hurdles they face along the way. You will also work with our product team for product improvement with your insights from user interactions.
 
About Cutshort:

Welcome to today’s professional world where:
  • Older job skills are becoming irrelevant. There is a constant need to upgrade.
  • The value of work matters more than the number of years of experience a person has.
  • The education system is still failing to prepare people for the real professional world.
  • You can work on anything from anywhere for whatever time.
  •  
These facts may look scary, but they are opportunities if the professionals get to:
  • Figure our their career interests paths
  • Learn the skills
  • Share learnings
  • Find people for mentorship, side projects, freelancing etc
  • Get opportunities to apply their skills at a place that fits their needs
At Cutshort, this is what we do. We have built an AI-powered solution to help millions of professionals plan and grow their careers to become more successful and satisfied in their lives. Since we started in 2015, 2.2M+ professionals have used Cutshort to hire, find jobs, connect with each other to grow their careers.

Responsibilities:

1. Research customers’ business and prepare thoughtful questions and insights in advance of customer meetings. 
2. Ask layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level details.
3. Build relationships with multiple stakeholders (vertically and horizontally) across the customer’s organization.
4. Use data and insights to support investment recommendations or overcome customer objections.
5. Proactively mitigate churn risk by adopting a smart, customer-centric approach.
6. Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI.
7. Drives customer growth by proactively identifying opportunities to deliver greater customer value.

Internally, you'll get to:
  1. Work with the product team to help improve the platform.
  2. Work with the sales team to increase the renewal rate.
  3. Work with the marketing team to execute customer centric campaigns.
 
Requirements:
  1. Tactical and fundamental understanding of subscription models and sales.
  2. 2 to 3 years of customer facing experience preferably in SaaS.
  3. Needs to possess maturity, be a patient listener and a good communicator to be successful in this role.
  4. Ability to write/speak clearly and logically in response to customer problems and coming up with articulate solutions.
  5. Needs to have a good sales acumen.
  6. Logical thinking with a product-first mindset.
 
The work culture at Cutshort:

We are a small, remote team that believes in-
  • Working with a few, but only with the highest quality team members who want to become the very best in their fields.
  • Having a flat organizational structure with a merit-first, no-politics environment
  • Partnering with our employees to achieve their career goals and helping them grow professionally, financially and holistically.

Interested? Let's talk!
Read more
icon
Pune
icon
4 - 7 yrs
icon
₹9L - ₹14L / yr
Customer Success
Customer Retention
Enterprise customer
enterprise account management
Key account management
+1 more
Summary: Enterprise Customer Success Manager  
We are looking for a potential Enterprise Customer Success Manager, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map.
Roles and Responsibilities:
  • 1. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)  
    2.  Communicate with Key stakeholders (Director and Above) to provide value during each touch point
    3. Quickly understand the business problem stakeholders are planning to solve and gather metrics to gauge the progress in achieving their goals
    4. Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed  
    5. Increase customer satisfaction by implementing the solution in a way which leads to successful outcomes. understanding business needs and providing additional Interview Mocha solutions and resources.  
    6. Act as an escalation point to drive problem resolutions in a timely and proactive manner
    7. Hands on Experience in handling any CSM tool.
Requirements:
  • 5+ year work experience as a Customer Success Manager or similar role.  
  • Experience in handling USA clients
  •  Excellent communication and negotiation skills
  •  An ability to deliver projects and answer inquiries on time
  • Great Presentation Skills.  
 
Qualification:
  •  Master’s Degree in Business or Management domain required  
  •  Bachelor’s degree in computing, engineering or technology (for technical sales) required
Read more
icon
Pune
icon
0 - 1 yrs
icon
₹3L - ₹4L / yr
Effective communication
Sales
Revenue growth
Customer Relationship Management (CRM)
Customer Retention
The individual role that you’ll play in our team:  
 
● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. 
● Create better modes of operations to make customer service easier for both team members and customers
● Pay attention to customer’s details and complaints.
● Provide customer training and education on company products.
 ● Provide technical support to the customer, with the help of the Technical team 
● Establish a successful account management routine. 
● Create, manage and track customer data using online tools 
● Develop and implement a well-planned customer on-boarding 
● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. 
● Closely monitor the assigned Accounts; providing insight to Customers
● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling. 
● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.  
Read more
DP
Posted by Mayank Agarwal
icon
Pune
icon
2 - 4 yrs
icon
₹4L - ₹5L / yr
Lead Generation
Business Development
Sales
Inside Sales
Team Management
+1 more

FinCRM is a cloud-based Customer Relationship Management Solution with enhanced Office Management capabilities. It helps companies and individuals manage their sales, marketing, and support efforts all from a single place. It is equipped to help businesses of all sizes build excellent customer relationships.


Roles and Responsibilities:

  • Willing to familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives.
  • Conducting market research and identifying potential clients.
  • Cultivating strong relationships with new clients, while maintaining existing client relationships.
  • Developing and implementing sales strategies, client service, and retention plans, and analyzing sales data to inform or update marketing strategies.
  • Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
  • Identify new business opportunities and partners.
  • Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.

Skills Required:

  • Excellent written and verbal communication skills.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Proficient in MS Office and Excel.
  • Great networking skills.
  • Negotiation and Convincing skills.
  • Reviewing client feedback and implementing necessary changes
  • Technical and social skills needed to enhance sales. 
Read more
DP
Posted by Ali Khan
icon
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Chennai
icon
1 - 2 yrs
icon
₹2L - ₹3L / yr
Sales
Business Development
Lead Generation
Field Sales
Telesales
+3 more
The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses
Read more
icon
Pune, Mumbai, Ahmedabad
icon
1 - 2 yrs
icon
₹3L - ₹3.5L / yr
Sales
Business Development
Field Sales
Telesales
Client Servicing
+4 more

Main Purpose of Job:

1. Responsible for Lead Generation and Client Conversion (Closing deals with Pharmacies and Doctors)

2. Working on Client Retention and Marketing Strategies (Onboarding patients by doing promotional activities)

3. Cold calling and Field sales activities.


 

Key Responsibilities / Accountabilities:

Key Activities - End Results

1. R&D for Lead Generation:

Will ensure lead generation and conversion as well.

2. Competitive Research Analysis:

Research will ensure less error rates and hence more efficiency.

3. Provide Weekly and Monthly reports:

Will show regular growth and advancements.

4. Identify potential market and test them extensively:

Opens new market ways and hence will help in increasing revenue.

5. Collecting and evaluating customer feedback:

Will show customer or client satisfaction.

6. Evaluating customer research, market conditions and competitor data:

Will provide more insights and hence increase productivity.


 

Competency Profile:

1. Experiences in delivering client focused solutions to customer needs.

2. Ability to work to budgets and deadlines.

3. Highly Energetic

4. Self-discipline & commitment

5. Innovative & Creative

6. Cost Consciousness

7. Efficient in Microsoft office (Excel & PowerPoint)

8. Good reasoning abilities. Sound judgment.

9. A creative approach to problem-solving skill

10. Tactful, mature, flexible.

11. Result oriented

12. Strategic Thinker

13. Build and Maintain strong, long lasting client relationship.

14. Strong verbal and written communication

Read more
icon
Pune
icon
3 - 5 yrs
icon
₹4L - ₹5L / yr
Customer Support
Customer Success
Customer Retention
Customer Relationship Management (CRM)


We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

 

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

 

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

  • Health Memberships 
  • Sports Subscriptions 
  • Entertainment Subscriptions 
  • Key Conferences and Event Passes
  • Learning Stipend 
  • Team Lunches and Parties 
  • Travel Reimbursements 
  • ESOPs 


That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!



Read more
icon
Pune
icon
2 - 4 yrs
icon
₹2L - ₹4L / yr
Sales
Business Development
Partner relationship management
Customer Retention
Inside Sales

We’re looking for an all-star Relationship Manager to join our Pune team.

 

If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.

 

The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners. 

 

Responsibilities

  • Dialogue with our clients to understand their business objectives and challenges
  • Analyze partners' data and provide strategic recommendations to clients
  • Monitor user reservations and partner promotion
  • Build efficiency in support processes for improving partners side experience
  • Resolve operational problems on the partners' side within a specified time
  • Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
  • Handle invoicing, including calculation of completed units of service
  • Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

 

Qualifications

  • Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
  • Highly organized, multi-tasking skills with strong attention to detail.
  • Strong work ethic with a relentless desire to go above and beyond.
  • Excellent time management skills and ability to work under pressure
  • Strong communication and interpersonal skills

 

CTC : 2.0L - 4.0L· P.A

 

Role : Full Time · 

 

Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up. 

Read more
icon
Pune
icon
3 - 5 yrs
icon
₹3L - ₹8L / yr
Customer Success
Customer Relationship Management (CRM)
Customer Retention
Revenue growth
Key account management

Experience – 3+ years

Location - Pune

 

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

 

Key Responsibilities :

  • The individual role that you’ll play in our team.
  • To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
  • Create better modes of operations to make customer service easier for both team members and customers.
  • Pay attention to customer’s details and complaint
  • Provide customer training and education on company products.
  • Provide technical support to customer, with the help of Technical team.
  • Establish a successful account management routine.
  • Create, manage and track customer data using online tools.
  • Develop and implement a well-planned customer on-boarding.
  • Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
  • Closely monitor the assigned Accounts; providing insight to Customers.
  • To be responsible for customer retention and the prevention of churn across our Customer base.
  • Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate


  • Ability to work on customer relationship management applications.
  • Quick learner and versatile.
  • Must possess strong communication skills in English,---both written and verbal
  • Excellent skills for communicating and relating with both team members and customers
  • Good interpersonal skills to create a cordial relationship with team members
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Have good to handle disputes and emergencies
  • Must have a strong understanding of our Customers’ business objectives.
  • Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
  • An excellent problem solver with strong analytical skills
  • The ability to manage your time and plan your day effectively
Read more
icon
Pune
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
Customer Success
Inside Sales
Presales
Sales Operations
Account Management
+3 more
Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills
Read more
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort