Cutshort logo
Cravingcode Technologies Pvt Ltd logo
Customer Success Manager
Cravingcode Technologies Pvt Ltd's logo

Customer Success Manager

Didhiti Dasgupta's profile picture
Posted by Didhiti Dasgupta
1 - 5 yrs
₹3L - ₹8L / yr
Navi Mumbai
Skills
Customer Retention
Customer Support
Customer Success
Customer Relationship Management (CRM)
Effective communication
Strategic planning

Location: Navi Mumbai

SALARY: 3-8 LPA


Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.


Responsibilities:

  • Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
  • Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
  • Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
  • Provide comprehensive training to clients on Buildesk products and best practices.
  • Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
  • Identify and pursue opportunities for upselling and cross-selling within existing accounts.
  • Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
  • Articulate the value proposition of Buildesk products and recommend optimal solutions.
  • Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
  • Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
  • Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
  • Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
  • Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
  • Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.




Requirements


  • Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
  • Demonstrated ability to deliver effective product training and support software business models.
  • Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
  • A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
  • Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
  • Experience in monitoring customer health metrics and implementing strategies to minimize churn.
  • Proficiency in CRM and ERP systems.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Cravingcode Technologies Pvt Ltd

Founded :
2017
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today

Read more

Connect with the team

Profile picture
Didhiti Dasgupta

Company social profiles

angelinstagrampinterestlinkedintwitterfacebookgithub

Similar jobs

Reconectai
Rahul Rakesh
Posted by Rahul Rakesh
Remote only
0 - 1 yrs
₹5000 - ₹10000 / mo
skill iconNextJs (Next.js)
skill iconHTML/CSS
skill iconJavascript

About Us


We are a fast-growing tech company building scalable and modern web applications. Our team works on cutting-edge technologies in AI, automation, and digital solutions. We are looking for a Frontend Intern (Next.js) to join our engineering team and contribute to building interactive and user-friendly web applications.


Role & Responsibilities

  • Build, test, and deploy responsive user interfaces using Next.js and React.
  • Collaborate with designers and backend developers to implement seamless user experiences.
  • Optimize components for maximum performance across web-capable devices and browsers.
  • Work on real-world projects involving dashboards, AI products, and customer-facing platforms.
  • Assist in debugging, code reviews, and documentation.
  • Stay up-to-date with the latest frontend trends and best practices.


Requirements

  • Basic understanding of JavaScript/TypeScript, React.js, and Next.js.
  • Familiarity with HTML5, CSS3, and modern styling frameworks (TailwindCSS, Material UI, etc.).
  • Knowledge of REST APIs or GraphQL integration.
  • Good problem-solving skills and willingness to learn quickly.
  • Ability to work in a collaborative team environment.
  • Prior experience with Git/GitHub is a plus.


Nice-to-Have (Optional but a Plus)

  • Experience with server-side rendering (SSR) and static site generation (SSG) in Next.js.
  • Exposure to UI/UX design tools (Figma, Adobe XD, etc.).


What You’ll Gain

  • Hands-on experience working on live projects with production-scale applications.
  • Mentorship from experienced developers.
  • Exposure to the complete product development lifecycle.


Read more
Deqode
at Deqode
1 recruiter
Alisha Das
Posted by Alisha Das
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Pune, Hyderabad, Kolkata, Indore
2 - 4 yrs
₹3L - ₹17L / yr
skill iconJava
skill iconKotlin
skill iconSpring Boot

Job Summary:

As a Java Spring Boot Developer, you will play a key role in designing, developing, and maintaining robust backend services and APIs. With 2.5+ years of experience, including knowledge in Kotlin, you will work alongside a cross-functional team to build scalable and performant systems.

Key Responsibilities:

  • Design, develop, and maintain efficient, reusable, and reliable Java and Kotlin code
  • Build and consume RESTful APIs and microservices using Spring Boot
  • Ensure the best possible performance, quality, and responsiveness of applications
  • Collaborate with product managers, QA engineers, and DevOps for end-to-end delivery
  • Troubleshoot and resolve performance bottlenecks, bugs, and technical issues
  • Participate in code reviews, knowledge sharing, and continuous improvement

Required Skills & Qualifications:

  • 2.5+ years of experience with Java and Spring Boot
  • Strong understanding of RESTful APIs, MVC, and microservices architecture
  • Experience with relational and NoSQL databases
  • Proficiency with Git and Agile/Scrum methodologies

Preferred Skills:

  • Familiarity with Docker, Kubernetes, and CI/CD tools
  • Exposure to cloud platforms such as AWS or Azure
  • Experience with unit testing and test automation frameworks


Read more
Wissen Technology
at Wissen Technology
4 recruiters
Vijayalakshmi Selvaraj
Posted by Vijayalakshmi Selvaraj
Chennai
2 - 6 yrs
Best in industry
Automation
Manual testing
Selenium
API

● 2+ years of experience in Automation testing.

● Passionate about QA and breaking software systems.

● Knowledge of Software Testing concepts and methodology

● Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side

Programming and Database)

● Good programming skills (Java / Ruby / Python / JavaScript)

● Object Oriented Programming concepts

● Knowledge of Test Automation approaches and frameworks

● Good Hands-on experience in UI and API Automation

● Understanding of Performance and Security Testing

● Knowledge on any of performance Testing Tools (Jmeter / Loadrunner / Gatling )

● Understanding of Continuous Integration and Continuous Deployment

● Knowledge on any of Continuous integration tools (Jenkins / Travis/ Teamcity)

● Good Analytical and Problem-Solving Skills

● Good verbal and written communication skills

 

 

Roles and Responsibilities

  • Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
  • Continuously monitor automation test results and ensure no random test failures in automation.
  • Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
  • Identify quality assurance process gaps and suggest actions for improvement.
  • Ensures Zero defect leakages.
  • Contribute Non-functional Testing aspects - Performance, Security, and Translation.
  • Work closely with the Development team and ensure code is delivered with high code coverage.
  • Contribute to continuous Integration and Continuous Deployment.

 

 

Read more
A Fintech startup
A Fintech startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 6 yrs
Best in industry
collections

Collections Associate


The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.


RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose

solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues

● Ensure compliance to all federal and local regulations for collection process

● Update account status records


REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card,

Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

Read more
Globalshiksha.com
at Globalshiksha.com
5 recruiters
Ravi Shankar
Posted by Ravi Shankar
Bengaluru (Bangalore)
4 - 10 yrs
₹4L - ₹10L / yr
Digital Marketing
Email Marketing

We are looking for a talented EMAIL MARKETING MANAGER to own our email marketing channel. Your main duties include running email marketing campaigns end-to-end, managing email databases, and creating newsletters.

 

Here’s what you will do:
● Identify target audience and grow our email list
● Design and implement direct email marketing campaigns
● Proofread emails for clarity, grammar, and spelling
● Write newsletters including all company updates
● Upgrade our email templates using graphics, personalization, and advanced features
● Ensure prompt and accurate communication with clients email to minimize unsubscribes
● Create email databases for lead generation
● Analyze campaign performance and suggest improvements
● Report on sales revenue generated from email marketing efforts
● Ensure emails follow industry policies and best practices


Here’s what you should have:
● 4+ years of proven work experience as an Email marketer
● Hands-on experience with HTML and content management systems
● Proficiency in marketing automation technology
● Knowledge of SEO/SEM and Google Analytics
● Familiarity with analytical and database tools
● Excellent written communication and copywriting skills
● Strong project management skills

Read more
Voovly
at Voovly
1 recruiter
Varnita Singh
Posted by Varnita Singh
Noida
0 - 3 yrs
₹1.8L - ₹2.4L / yr
Negotiation
Sales
Inside Sales
Sales management
Business Development
+3 more

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Responsibilities

  • Responsible for Generating the business leads and accountability of the assigned project.
  • Responsible for Client acquisition and vendor Onboarding Management.
  • Coordinating and follow-ups with new and existing clients and maintain healthy relationship with them.
  • Conduct research to identify new markets and customer needs
  • Arrange business e meetings with prospective clients
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, Lead Generation, Follow-ups etc.
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople

Requirements

  • Directly impact revenue generation.
  • Advice potential leads about the benefits of our services through detailed discussions.
  • Hand holding clients throughout end-to-end customer experience.
  • Convert leads to profitable revenue generation.
  • Coordinate with other teams for effective & smooth process flow.
  • Maintain the sales pipeline and take continuous follow ups throughout the sales channel.
  • Build good rapport with the clients and take feedback to increase customer satisfaction.
  • Proven working experience as a business development manager, sales executive or a relevant role
  • Proven sales track record
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills
  • Time management and planning skills
Read more
Wiishbox Consumer Pvt Ltd
Anindo Samajpati
Posted by Anindo Samajpati
Remote only
2 - 10 yrs
₹0 - ₹50000 / mo
User Interface (UI) Design
User Experience (UX) Design
UI/UX for the website for our d2c skincare brand. Prior experience of designing UI/UX for d2c brands in beauty/skincare/fashion/food is a must.
Read more
Revalsys Technologies
at Revalsys Technologies
4 recruiters
srilatha s
Posted by srilatha s
Hyderabad
1 - 3 yrs
₹1.2L - ₹3.6L / yr
skill iconAngularJS (1.x)
Angular
skill iconJavascript
skill iconHTML/CSS
  1. Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
  2. Writing tested and documented JavaScript, HTML and CSS
  3. Make design and technical decisions for AngularJS projects.
  4. Ensuring high performance
Read more
We are hiring for leading digital media firm for West delhi location.
We are hiring for leading digital media firm for West delhi location.
Agency job
via Chopra Mediaworks by Himani Chopra
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹2L - ₹4L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Solid experience / Knowledge in developing medium or large size iOS applications * Knowledge of audio/visual industry as well as audio/visual codecs an advantage * Good knowledge of OOPS
Read more
Wibmo
at Wibmo
2 recruiters
Shirin AM
Posted by Shirin AM
Bengaluru (Bangalore)
15 - 20 yrs
₹20L - ₹35L / yr
skill iconJava
J2EE
JSON
RESTful APIs
Role & Responsibilities: - Define product roadmap and delivery upon it - Managing a team of 10+ developers and managers, to deliver on product roadmap - Recruiting new talent and coaching team members to build a world class team - Establishment of performance goals for all team members. - Designing and developing enterprise class highly scalable mission critical applications - Hands on experience in designing and developing applications using Java platforms - Hands on Architecture and Design skill is required - Work closely with QA, Professional Services, Developers to drive product development - Architecture and design reviews - Track actual project cost against estimated cost - Set goals and perform appraisals for team members - Improve state-of-art within the team for automation, architecture, infrastructure - Manage client expectations - Understanding client requirements and provide estimation Skills : - 14+ years of experience of building successful production-quality software. - Expertise in large-scale multi-tiered systems. - Expertise in Core Java and JEE, object-oriented design, analysis and design patterns - Good exposure to JSON based REST services in Java. - Excellent knowledge of RDBMS, SQL, NoSQL, Cache, Linux based systems - Focus on clean high-quality code and solid designs.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos