
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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We are looking for a QA Engineer to assess software quality through Manual and Automated Testing. You will be responsible for finding and reporting software bugs and glitches. You should have a keen eye for details and must be competent in executing test cases. You should also possess excellent communication and problem-solving skills and should be passionate about quality ensuring that our products, applications, and systems work correctly.
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We’re Hiring: .NET Developer
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🧑💻 Experience: 5+ Years
🏢 5 Days Working | WFO
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Job Title: Business Development Executive.
Location: HSR Layout, 6th sector, Bangalore
Company: A2M Technologies Pvt Ltd.
Job Type : Field Work.
Experience : Both Freshers and Experienced Candidates.
Salary Range : Up to 4.5 LPA.
Job Summary:
The Field Sales Executive will be responsible for driving sales growth through direct interactions with potential clients. The role involves prospecting, engaging with new and existing customers, and building long-term relationships to promote A2M Technologies' products and services.
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Sales Presentations: Present A2M Technologies’ products and services to prospective clients, highlighting their value proposition.
Client Relationship Management: Build and maintain strong relationships with both new and existing clients.
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Product Knowledge: Maintain a deep understanding of the products and services offered by A2M Technologies.
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Education: Bachelor’s degree in business, Marketing, or a related field (preferred).
Experience: 0-3 years of experience in field sales or a similar role.
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Strong communication and negotiation skills.
Ability to work independently and manage time effectively.
Proficiency in using CRM software and MS Office tools.
A valid driver’s license and willingness to travel frequently.
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· Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.
· Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.
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Blitz is into Instant Logistics in Southeast Asia. Blitz was founded in the year 2021. It is in the business of delivering orders using EV bikes. Blitz not only delivers instant orders through EV Bikes, but it also finances the EV bikes to the drivers on lease and generates another source of revenue from the leasing as well apart from delivery charges. Blitz is revolutionizing instant coordination with the help of advanced technology-based solutions. It is a product-driven company and uses modern technologies to build products that solve problems in EV-based Logistics. Blitz is utilizing data sources coming from the EV bikes through IOT and smart engines to make technology-driven decisions to create a delightful experience for consumers
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Company's website - https://rideblitz.com/
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Identify terms and words with conflicting meanings to determine which alternative provides clarity and reflects the original purpose of the message
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Consult dictionaries, encyclopedias, and terminology compilations to remain educated and current with the meaning of words and phrases
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> HR Round
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