
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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Key Responsibilities
Product & Medical Knowledge
- Develop thorough knowledge of infant formula, pediatric nutrition, and pharma-based products
- Explain product composition, benefits, usage, and differentiation clearly to doctors
- Stay updated with new product launches, guidelines, and market trends
Doctor & Customer Interaction
- Visit pediatricians, gynecologists, hospitals, and clinics
- Conduct doctor detailing with scientific and ethical promotion
- Build and maintain long-term relationships with healthcare professionals
Sales & Promotion
- Achieve assigned sales targets
- Promote products through effective communication and selling skills
- Support new product launches and promotional campaigns
Reporting & Documentation
- Fill and maintain daily call reports (DCR), feedback forms, and survey formats
- Maintain accurate records of doctor interactions and market feedback
- Share timely reports with the sales manager / HO
Skills & Competencies Required
- Strong product knowledge (infant formula / nutrition preferred)
- Basic to good pharma knowledge
- Excellent communication and presentation skills
- Good selling and negotiation skills
- Ability to explain scientific information in a simple manner
- Format filling & reporting skills
- Self-motivated, disciplined, and field-oriented
Educational Qualification
- B.Sc (Nutrition) / M.Sc (Nutrition)
- B.Pharma / D.Pharma / Life Science background
About the Role
We are looking for a highly analytical and detail-oriented Senior Business Analyst to join our team. The ideal candidate will have a strong ability to translate business needs into actionable insights, drive data-backed decision-making, and collaborate with cross-functional teams to enhance business processes and strategies.
Key Responsibilities
- Analyze business processes, identify gaps, and recommend improvements to enhance efficiency and effectiveness.
- Collaborate with stakeholders across departments to gather, document, and analyze business requirements.
- Work closely with product, engineering, and marketing teams to ensure business objectives align with company goals.
- Develop and maintain reports, dashboards, and data visualizations to track KPIs and business performance.
- Conduct market research and competitive analysis to support strategic planning.
- Identify risks and propose mitigation strategies for business challenges.
- Support the implementation of new systems, processes, and tools by providing business insights and ensuring smooth adoption.
- Facilitate stakeholder meetings, presentations, and training sessions to align business goals and project outcomes.
Requirements
- 5+ years of experience as a Business Analyst or in a similar analytical role.
- Strong experience in business process modeling, data analysis, and reporting.
- Proficiency in SQL, Excel, and business intelligence tools (e.g., Tableau, Power BI).
- Familiarity with Agile and Scrum methodologies.
- Ability to translate business needs into technical requirements.
- Excellent communication, problem-solving, and stakeholder management skills.
- Experience in working with product and engineering teams is a plus.
- Bachelor's/Master’s degree in Business Administration, Finance, IT, or a related field.
Nice to Have
- Experience in the tech startup space or a social media domain is a plus.
- Exposure to AI/ML-driven analytics tools.
Why Join Us?
- Be part of an innovative and fast-growing company.
- Work on impactful projects that shape the future of our product.
- Competitive compensation, benefits, and growth opportunities.
Job description
We are seeking a proactive and enthusiastic Human Resource Intern to support our HR team. This internship offers a great opportunity to gain hands-on experience in end-to-end recruitment, employee engagement, and HR operations. The role involves collaborating with the hiring manager, managing recruitment processes, maintaining employee records, and assisting with company events.
Key Responsibilities:
Recruitment Support: Work closely with the hiring manager to manage the end-to-end recruitment process, including posting job advertisements and screening resumes.
Candidate Communication: Interact with candidates via calls, texts, and emails to ensure a smooth communication process and schedule interviews with shortlisted candidates.
Follow-Ups: Take regular follow-ups with candidates to avoid communication gaps.
Database Management: Assist in maintaining and updating the employee database and compiling employee files as required.
Event Planning: Support the HR team in organizing and planning company events and activities.
HR Operations: Assist in various HR functions as needed, ensuring tasks are completed efficiently.
Required Skills and Qualifications:
Bachelor’s or Master’s degree in Human Resource Management or currently pursuing a degree in HRM or a related field.
Excellent communication skills in English (mandatory).
Basic understanding of HRM concepts and recruitment processes.
Proactive, organized, and able to manage daily tasks effectively.
Comfortable making daily calls and engaging with candidates.
JOB DESCRIPTION - Inside Sales Specialist Company Profile: Skolar aims to provide the finest project based education to learners, helping them in getting placed in their dream companies by providing them with the right training and path to outperform their interviews. We dedicate our platform to providing you with the very best mentorship on our courses, with an emphasis on Interactive learning style, a great mentorship workaround, and affordability across all the courses thus helping students achieve more holistic education and prepare them for better career opportunities.
Designation: Inside Sales Specialist
Job Overview: We are seeking a highly motivated and results-driven Inside Sales Specialist to join our dynamic team in the EdTech industry. As an Inside Sales Specialist, you will play a crucial role in driving revenue growth by actively engaging with potential customers, understanding their needs, and effectively promoting our EdTech solutions. Your ability to build strong relationships and articulate the value of our products will be key to your success. If you are passionate about education and technology and possess excellent communication and sales skills, we invite you to join us in revolutionizing the way education is delivered.
Roles and Responsibilities: ● Conduct proactive outreach to potential clients via phone calls, emails, and other communication channels to generate new leads and opportunities.
● Build and maintain a robust sales pipeline by identifying and qualifying potential customers, understanding their needs, and presenting tailored solutions.
● Develop a deep understanding of our EdTech products, their features, and benefits to effectively articulate their value to potential customers.
● Collaborate closely with the sales team, marketing, and product development to ensure a consistent approach to customer engagement and maximize sales effectiveness.
● Conduct product demonstrations and presentations to showcase the capabilities and advantages of our EdTech solutions.
● Respond to customer inquiries, provide accurate information, and address any concerns promptly.
● Negotiate and close deals while adhering to company pricing and sales strategies.
● Keep up-to-date with industry trends, market dynamics, and competitive landscape to identify new opportunities and stay ahead in the EdTech space.
● Collaborate with customer success teams to ensure a seamless onboarding experience for new clients and foster long-term customer relationships.
Requirements: ● Bachelor's degree or equivalent experience.
● Proven track record in inside sales, preferably in the EdTech industry(Optional).
● Strong passion for education and technology, with a genuine desire to make a positive impact on the educational landscape.
● Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
● Demonstrated ability to handle objections and turn them into opportunities.
● Results-driven with a proven ability to meet and exceed sales targets. ● Highly organized and able to manage multiple tasks and priorities simultaneously.
● A team player with a collaborative approach and willingness to contribute to the success of the overall sales team.
● Flexibility to adapt to a fast-paced and rapidly evolving work environment
Location: Bangalore / Pune (Remote)
Employment type: Full time
Permanent website: www.amazech.com
Qualifications:
B.E./B.Tech/M.E./M.Tech in Computer Science, Information Technology, Electrical or Electronic with good academic background.
Experience and Required Skill Sets:
· Minimum 5 years of hands on experience with Azure Data Lake, Azure Data Factory, SQL Data Warehouse,Azure Blob, Azure Storage Explorer
· Experience in Data warehouse/analytical systems using Azure Synapse.
· Proficient in creating Azure Data Factory pipelines for ETL processing; copy activity, custom Azure development etc.
· Knowledge of Azure Data Catalog, Event Grid, Service Bus, SQL, Purview and Synapse
· Good technical knowledge in Microsoft SQL Server BI Suite (ETL, Reporting, Analytics, Dashboards) using SSIS, SSAS, SSRS, Power BI
· Design and develop batch and real-time streaming of data loads to data warehouse systems
Other Requirements:
· A Bachelor's or Master's degree (Engineering or computer related degree preferred)
· Strong understanding of Software Development Life Cycles including Agile/Scrum
Responsibilities:
· Ability to create complex, enterprise-transforming applications that meet and exceed client expectations.
· Responsible for bottom line. Strong project management abilities. Ability to encourage team to stick to timelines.
· Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK
- Communicate and coordinate effectively across multiple internal teams and external contractors.
- Prioritize and deliver results effectively on concurrent projects in a fast-paced team-oriented environment.
Database Development Skills :
- Write and review MSSQL code and queries used in standard database objects (functions, stored procedures, triggers, and views) and queries generated by application.
- Automate, document, and demonstrate routine tasks and processes.
- Commit database administration and automation code to source control in Git repository.
- Track and apply changes to database objects and data transformations in testing and production environments.
- Maintain database continuous integration, delivery, and deployment efforts in support of DevOps initiatives.
- Leverage open-source platforms and cloud technologies to improve efficiency and scalability of data services.
Database Administration Skills :
- Deliver actionable feedback to business owners and development teams regarding SQL Server performance and scalability.
- Apply industry standard security principles and best practices.
- Provide and monitor Instance and Database level access to users and applications.
- Support audit compliance efforts by reporting on setup, configuration, and application data.
Required Experience :
- Proven track record of analyzing and solving complex data issues.
- Query tuning, optimization, and monitoring in an enterprise environment.
- Root cause analysis of performance and integrity issues.
- Data analytics and reporting using complex SQL queries.
Background :
- Degree in Computer Science or equivalent experience.
- 5-7 years of Microsoft SQL Server Database Engineer experience.
Job Location : Pune
Experience: 4 to 6 years
Responsibility
Design and development of Linux Device driver, BSP & Kernel modules
1. Strong in system C programming on Linux platform.
2. Strong experience in Linux Kernel and device driver development
3. Experience in Kernel porting and migration to different platforms and kernel versions.
4. Experience in BSP and Boot loaders
5. Device drivers experience preferably for following devices: UART, I2C, I2S, SPI, GPIO, PCIe, MMC, USB etc.,
6. Good knowledge on platforms and peripheral devices
7. Knowledge on processor like IMax Good to have
8. PowerPC experience
9. Python programming
Package : Commensurate to relevant experience ( CTC Range: 6 to 10 lacs/annum)
Immediate Joining !!
Roles and Responsibilities
The Ideal Candidate with his Bachelor's Degree in Marine Engineering, Electrical / Instrumentation Engineering, Automation, or an adjacent field with experience in Maritime Systems is also welcome. Alternatively experienced electrical officers with maritime experience/ Naval experience with exposure to the above areas are welcome
Prior work experience in the Maritime Industry preferably with strong competence in some or all of the below is desirable :
- Marine Automation, Marine Electrical Systems
- Communication Systems, NAVCOM systems
- Experience in working with PLCs, RTU, Gateway, Edge Devices/ Data Loggers
- Systems operation and maintenance
- In-Depth knowledge of maintenance, commissioning of Marine Electrical and NAVCOM Systems Ability to carry out in-depth troubleshooting and guide vessels for effective case resolutions
- Work Experience as an Electrical/ Technical Superintendent will be a Plus
- Prior experience in the review of the vessel's drawings and machinery specification a must
- Carry out vessel inspection visits as required, Supervise retrofit installations during digital automation & Smart Ship Platform implementation.
A challenging role with one of the fastest-growing maritime digital automation startup.
- The candidate will be driving global delivery, conducting ship inspection to identify vessel machinery from which data signals can be fetched.
- The candidate must have past experience in data telemetry from various machinery such as Main Engine, DG Sets, Boiler, Flowmeters, Emission, Emissions, Ballast, etc.
- Candidate must have experience of working with data signals RS485 NMEA, 4..20 mA, 0..10 V, etc.
- The candidate will work in close coordination with technology specialists, data scientists, and chief engineers with experience in vessel and voyage performance management.
- Prior experience with various control systems, especially for: data telemetry, gateway configuration, working with different PLCs such as Siemens, Alan Bradley, etc.
- Candidates with experience in only navigation & communication systems are also welcome.
- Candidates will be working on cutting edge technology & new age maritime business practices to come up with solutions for the global maritime industry.
- Any experience across electrical systems of the vessels and awareness of various machinery parameters are welcome.
- Awareness & knowledge of power generation, automation systems, reefer container monitoring
, experience in PMS is an added advantage.
Candidates will get tremendous learning experience of innovative solutions & emerging business models in the maritime vertical.
- Consulting & Advisory positions are also available in addition to full-time positions.
- Work from home also available.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.










