
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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As a Blockchain Protocol Engineer, you will work on designing, implementing, and optimizing blockchain core functionalities. This role is ideal for someone passionate about distributed systems, blockchain consensus, and protocol-level problem-solving.
Key Responsibilities
- Design, develop, and maintain blockchain protocol components (consensus, networking, storage).
- Work with Golang / Cosmos SDK or Rust + Parity Substrate to build scalable blockchain solutions.
- Implement features related to chain abstraction and account abstraction.
- Optimize performance, scalability, and security of blockchain networks.
- Collaborate with cryptographers, fullstack engineers, and DevOps teams to ensure seamless integration.
- Conduct peer code reviews and contribute to open-source blockchain initiatives.
- Troubleshoot and resolve protocol-level issues in testnet and mainnet environments.
Required Skills & Experience
- 3–5 years of software engineering experience with 2+ years in blockchain protocol development.
- Strong proficiency in Golang or Rust (Cosmos SDK / Parity Substrate experience preferred).
- Solid understanding of blockchain consensus algorithms (PoS, PoW, BFT, etc.).
- Experience with chain abstraction and account abstraction concepts.
- Knowledge of cryptographic primitives (hash functions, digital signatures, Merkle trees).
- Familiarity with P2P networking, smart contract platforms, and blockchain security practices.
- Strong debugging and performance optimization skills.
Company Cashflo
Salary: Upto 60LPA
ESOPs
Exp: 5-8Y
We are looking for someone who loves a challenge, is ambitious, super tenacious, and
persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for
understanding customer needs, and loves to get sh*t done! If you check these boxes - we want
to talk to you!
Responsibilities:
Work closely with the Founder/CEO and to define and build the CashFlo platform
Identify customer problems, and latent needs & devise a product roadmap
Communicate and evangelize product output through low-fidelity designs
Collaborate with Sales and Customer Success to understand and eliminate obstacles to
adoption and usage
Work with Marketing to bring new features to life on various communication touchpoints
Collaborate with engineers and designers to arrive at detailed solutions to problems
Execute
Own the roadmap for one or more parts of the product
Work with engineering and design to plan launch scope
Together with engineering and design, break-down scope into launch iterations
Deliver product features as per timelines
Requirements:
Strong communication (written & verbal) and interpersonal skills
You should have worked at a startup or started your own company that shipped a product
An engineering / technical background that will allow you to reason about product
trade-offs and make good choices without significant input from engineers
At least 5 years of experience in a Product Management role
Attention to detail - great products are all about the details
Passion for getting the job done - A combination of grit, hustle and problem-solving skills
to deliver results on time
Prior exposure to the Fintech landscape and understanding of trends in financial services
Job Title: Junior Accountant - US Accounting
Job Summary:
As a Foreign Accountant, you will assist in managing financial records for international operations, process multi-currency transactions, and support tax compliance efforts under supervision.
Key Responsibilities:
- Assist in preparing financial statements for international operations.
- Support with multi-currency transactions and ensure accurate exchange rate calculations.
- Help maintain financial records and reconcile accounts for foreign branches.
- Aid in preparing tax filings and ensuring compliance with local regulations.
- Assist with month-end and year-end closing processes
Qualifications:
- Bachelor’s degree in Accounting, Finance, or related field.
- Basic knowledge of international accounting principles and taxation.
- Strong attention to detail and willingness to learn.
- Proficiency in Microsoft Excel and accounting software.
As a fresher, this is your chance to make your mark in the world of finance. We offer the ideal environment for you to grow and develop in the field of international accounting. If you're ready to take on new challenges and learn from the best, we encourage you to apply and begin your career with us!
Position: SFCC developer
Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)
Location: Gurgaon
Key Deliverables (Essential functions & Responsibilities of the Job):
- Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
- Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live.
- Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
- Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
- Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
- Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
- Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
- Accountable for project delivery of applications or technology in time & budgets.
- Manage personnel and outside contractor(s) as required.
- Establish budget with user approval and monitor actual charges in line with work performed. Accountable to operate within annual budget.
- Where required, to provide leadership, welfare and coaching to your team.
Key Relationships:
- Internal business customers in eComm & digital.
- Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
- Internal staff - direct reports (where applicable)
- IT vendors, contractors (where applicable)
Knowledge Skills and Abilities:
- This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
- Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
- Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
- Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
- Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
- Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
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- Ability to effectively interact with all levels of business via phone, written communication and in person.
- Management and leadership skills.
Strong knowledge of PHP web frameworks laravel
- Proficiency in modern HTML/CSS
- Excellent skills and experience with Apache, Laravel, Javascript, JQuery, Bootstrap and MySql
- Knowledge of best practices, cross browser compatibility and developing for mobile devices
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
Experience: 3-8 years
Location: Chennai
About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
Requirements:
- Strong experience with JEE 7 and Java 11, or at least Java 8 with some understanding of Java 11
- Very good with Eclipse / IntelliJ
- Good experience into Angular 8+
- Very strong with Oracle / mySQL specifically SQL queries, stored procedures, functions, triggers
- Having good experience with Maven, Git, Jenkins
- Good hands-on with Spring, Spring Boot
- Very strong with Agile methodologies and strong understanding about DevOps (at least CI / CD concepts and hands-on experience with developing and managing pipelines)
- Clean Code Principles
This is FTE Position
Client: Anblicks
Need Immediate joiners (1 week is fine)
Position : Backend Developer(NodeJs ,MongoDB & AWS)
Experience : 3-6 Years
Location : Ahmedabad / Hyderabad
- API Development 3 + years
- Node.JS (3 Years minimum)
- JavaScript
- AWS Lambda
- AWS API Gateway
- AWS Cognito
- MongoDB
- Front-end React (Plus as primary need is for API Development)
- Data Modelling Knowledge
- Need to provide sample code
Strong Hands-on experience in React using API development and Mongo DB is mandatory.
As an IT Infrastructure Architects design and implement information systems that support an enterprise infrastructure. You will provide the necessary technical infrastructure for the development of new and existing infrastructure technologies and system requirements.
Improve efficiency and streamline operations. enhance design specs, create technical documentation, implement control concepts and deliver expected outcomes. Collect performance data to monitor systems resource usage and failures rates and provide solutions and recommend changes. ensure scalability and anticipate capacity growth through careful planning and awareness of industry, business and client’s growth trends. Design activities rely on accurate data, sensible KPIs and performance metrics to improve processes and bridge gaps
Primary Responsibilities:
Conducting research on emerging and existing technologies. Recommend system alternative technologies and infrastructure development efforts that increase infrastructure flexibility, reliability, stability, scalability, resilience, availability, performance and cost effectiveness. All collective research efforts will contribute to the creation of architectural road maps that leverage software and cloud technologies. Research customer interaction, policy adherence, enterprise processes. May act as the subject matter expert of architectural virtualization.
Needs to guide in execution of Incident, Change, Release, Problem, Performance, and Availability Management
Security of all infrastructure is of paramount importance and is periodically audited, monitored and updated in keeping up with latest threats and risks.
Identifying best practices for future implementation. Architects provide feedback to the enterprise and incorporate all gathered information into future integration plans.
Provides DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of Technology and Business and how these are best served by continuous improvements to our delivery approach
Required Technical skills and Experience
- Over 10+ years of experience as IT Infrastructure Architect
- Bachelor / Masters Degree in Computer Science, Information Technology or related field
- Must have experience in Infrastructure architecting on AWS/ Azure/ Google cloud.
- Should have a very good understanding of Cloud Native services (IaaS, PaaS, SaaS) platforms for application deployment and scalability in a cost effective manner, addresses scalability, availability, service continuity (DR), performance and security requirements. auto-scaling and self-healing.
- Has hands on experience with cloud orchestration using Kubernetes or apache Mesos on marathon would be an advantage
- Evangelizing microservices-based architectures using containerized applications; help to drive strategy and implementation of cloud native infrastructure
- Sound Knowledge of RDBMS, preferably with MYSQL Mongo, Elasticsearch, Redis. Working knowledge of, CDN/WAF
- Proven expertise on Linux, and DevOps tools such as Git, Jenkings, maven, Bamboo Docker, Puppet, Ansible,Kubernetes,terraform. Elastic Beanstalk, Openshift
- Infrastructure security (VPC, tunneling, API management, Governance) and networking security solutions like routing, switching, Firewalls etc.
- Good debugging skills on Linux, Apache, Nginx, PHP, MYSQL and cloud-based application and administration of RHEL, CentOS/Ubuntu
- Experience in Cloud scale APM and Monitoring Tools such as ELK ,Splunk, Nagios, Graffana, XMON Datadog, Dynatrace, Appdynamics, Cloud Monitoring.
- Troubleshoot and debug environment and infrastructure problems found in the production and non-production environments.
- Implements security improvements by assessing current situations; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Upgrades system by implementing and maintaining security controls.
- Must have knowledge of leading storage backup solutions.
- Experience with one or more Unix shell scripting languages (Bash, C-Shell)
- Team mentoring and support for ramping up new engineers
- Provide leadership in planning, defining requirements, scoping efforts, and setting appropriate milestones
- Using a data-driven process/mindset, author technical content to support the incident response process (e.g. postmortem/root cause analysis) and develop interim solutions to prevent or quickly resolve issues/problems the next time.
- Experience with networking technologies (routing, switching, IP addressing, DNS, Load balancers, etc.) Knowledge of : - File systems, NFS, CIFS, iSCSI - IPv4 networking, including TCP/IP, SMTP/POP/ IMAP, HTTP/S, LDAP – DNS
- Ability to work independently while tackling complex problems
- Passionate to palm ownership and responsibility of the systems - 24x7







