
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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The selected candidate will be responsible for Market Research, Lead Generation, Customer Acquisition, Sales Management, Coordination of Product Installation, and Follow-up Post Sales.
The candidate will also coordinate with technical team for product understanding, and will participate in meetings with customers and technical team.
Responsibilities:
• Research, design and build highly reliable, available and scalable solutions that can
handle Millions of API calls across systems.
• Own large technical deliverables and execute in a structured manner, complete ownership
of functional Services that your team is responsible for.
• Take the accountability of the overall health of the products you build and predictability
of the deliverables of your team.
• Platformism components as libraries, utilities and service and promote reuse.
• Be able to conceptualize and develop prototypes quickly.
Requirements
• Ability to take ownership of projects under the guidance of your mentor.
• Must be an excellent problem solver.
• Must be familiar with one of the languages Java, Spring, Hibernate, microservices etc.
object-oriented high level proprietary or open-source language with strong programming
constructs.
• Solid understanding of DS and algorithms, OOP concepts, and MVC architecture.


- Proficiency in Python , Django and Other Allied Frameworks;
- Expert in designing UI/UX interfaces;
- Expert in testing, troubleshooting, debugging and problem solving;
- Basic knowledge of SEO;
- Good communication;
- Team building and good acumen;
- Ability to perform;
- Continuous learning

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.
Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.
We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.
Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.
We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.
Pre-requisites for the Role
1.Job ID-EMPS0120PS
- Primary Skills:
- Hands-on experience in Python, Shell Scripting, and SQL Queries
- Good experience in Linux.
- Hands-on experience in Python, Shell Scripting, and SQL Queries.
4.Years of Experience: 2-4 Years
- Location:(Hybrid)-Bangalore
- Position-2
- Budget- 2-3 years (upto 8.5 LPA) and 3-4 (upto 11 LPA)
- NP- Immediate-15 Days
Engineering Manager Responsibilities:
- Platform stability and smooth functioning on a day to day basis.
- Proposing and managing budgets for projects and for growth.
- Supervising the work of multiple teams (build, test, infrastructure).
- Planning and executing strategies for completing projects on time.
- Identifying potential roadblocks and building contingency plans.
- Quickly dealing with bugs and breaks in the operational environment.
- Determining the need for training and talent development.
- Team building.
- Product launch with management buyin.
- Providing clear and concise instructions to engineering teams.
Engineering Manager Requirements:
- Bachelor's / Masters degree in CS or related.
- 8 t0 12 years' engineering experience.
- Proven supervisory and technical skills.
- Capable of working in an unsupervised agile environment.
- Must come highly-recommended.


Job Description :
We are looking for Technical Mgr for our Unity team. Pls read the detailed JD below :
Skillset: Unity 2d & 3d development with C++ or C#.
Roles and Responsibilities :
- Manage- a team of Unity resources through effective planning, mentoring & coaching.
- Should be strong in Technical Development & People Management.
- Must be hands-on & have experience in doing design & code reviews and handling the live server
- Ready to learn new technologies (e.g. Unreal) within the organization to grow existing operations, business & team.
- Help in setting up the processes for resource planning, forecasting and resource deployment as per the business requirement.
- People Leadership
- Recruit, motivate, mentor, train and lead the best automation talent.
- Multitasking and problem-solving abilities, context switching and & out of box thinking abilities.
- Support the professional goals and development opportunities for his/her team and review each team member & their progress.
- Create a culture of innovation and teamwork.
Why work with us?
When you join us, you become part of a fast-growing team that allows you to build your career with professionals who are committed to including, developing, and engaging people from a wide variety of backgrounds and who care as much about excellence as you do.
The unique experience that you will be getting here includes :
- An ideal mix of the entrepreneurial spirit of a start-up with maturity and stability that comes with years of experience in striving for success.
- Well Funded by Sequoia. High growth & profitability, year on year.
- Diverse, where people from all academic backgrounds and experience can find their place - from fresh graduates to the most experienced.
- Great work-life balance.
- Made up of people passionate about learning, creating, and innovating, always striving to find a better way of doing things. Our people are our main asset.
- Our word class Tech Stack makes us pioneers in the engineering front & you will get a chance to directly work with the senior leadership.
About Octro :
Octro is a new-age platform that aims to create leisure options for the world at large. Octro's vision is to keep creating moments of joy in human life while creating the best and most scalable leisure options. Headquartered in India, and funded by Sequoia, Octro is the largest and fastest-growing global mobile gaming company with leadership in Card, Casino & Casual games across the portfolio. Some 200M+ players have played these games 150B+ times. For the last few years, games in our portfolio have ranked consistently in India's top 10 on AppAnnie/SensorTower for Player Revenue.
Octro was founded by serial entrepreneur Saurabh Agarwal, who sold his first venture to Intellisync/Nokia. He did his MS at Stanford University.
For details, pls visit: www.octro.com
This Role Will Need To Develop A Healthy Knowledge Of The Business Offerings, Services, And Products. Responsibilities Of Candidates Include:
• Meeting With Customers Digitally Or In-Person During Sales Visits
• Develop A Business Strategy To Ensure Area Sales Growth
• Demonstrating And Presenting Products
• Establishing New Business
• Arrange Business Meetings With Prospective Clients
• Generating The Leads
• Maintaining Accurate Records
• Achieve Agreed Upon Sales Targets And Outcomes Within The Schedule
• Look For New Business Opportunities
• Cold Calling Prospects
• Handle Inbound Queries
• May Need To Represent The Company At Events

-1+ years of experience in C#, ASP.NET,reactjs,javascript
-Strong experience in MVC web frameworks, Web Forms
-Hands on experience in .NET Core and .NET Framework 4.0 or above including ADO.NET
-Knowledge in an Agile software development
-Experience in working with tools such as Docker, Kubernetes, PowerShell, Maven, Jenkins and SCM tools like GIT, SVN, TFS etc
-Familiarity with design and architectural patterns, SOA design & web service development
Hi,
Routematic is looking to expand beyond India, into the Phillipines, Brazil and South Africa market. Read more about us at http://www.routematic.com/" target="_blank">www.routematic.com
I am looking for a Business Head to fuel the expansion. However, given the current Pandemic situation, the candidate will initially work as a sales consultant. The consultant will have to 'earn' his/her right to setup and expand the business in the country.
The role will entail assisting me in setting up the business:
- Lead generation and deal closure: The Consultant will initiall focus on generating leads with Corporates/transport companies for sales of our SaaS Product.
- Once certain deals have been closed, the consultant role will be converted into a full time position and a full time office will be setup to service the clients and generate more leads to fuel the expansion.
Preferred Skills:
- Extensive Corpoate sales experience
- Past exposure to BPO or transport industry
- Ability to take risk and a taste for adventure - Only indivuals with ability to work as a sales consultant who are willing to work on a commission basis may apply.

