
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

Similar jobs
We're Hiring: Machine Learning & Data Science Engineer
Location: Gurugram / Bengaluru (Full-time, In-Office)
Salary: Up to ₹2.5 Cr
Preferred Qualifications: PhDs, Tier-1 Grads (IITs, IISc, top global universities)
Join a stealth, VC-backed startup operating across the US, India, and EU, shaping the future of AI-driven Observability utilizing LLMs, Generative AI, and cutting-edge ML technologies. Collaborate with visionary founders experienced in scaling billion-dollar products.
🔍 What You’ll Do:
- Develop advanced time series models for anomaly detection & forecasting
- Create LLM-powered Root Cause Analysis systems employing causal inference & ML techniques
- Innovate using LLMs for enhanced time series comprehension
- Build real-time ML pipelines & scalable MLOps workflows
- Utilize Bayesian methods, causality, counterfactuals, and agent evaluation frameworks
- Handle extensive datasets in Python (TensorFlow, PyTorch, Scikit-Learn, Statsmodels, etc.)
✅ What We’re Looking For:
- Minimum 5 years of experience in ML, time series, and causal analytics
- Proficiency in Python & the ML ecosystem
- In-depth understanding of causal inference, Bayesian statistics, LLMs
- Background in ML Ops, scalable systems, and production deployment
- Additional expertise in Observability, AI agents, or LLM Ops is a plus
💡 Why Join:
- Contribute to building a groundbreaking product from inception
- Tackle real-world impactful challenges alongside a top-tier team
- Engage in a culture that prioritizes ownership, agility, and creativity
Apply here: https://whitetable.ai/form/machine-learning-data-science-engineer-dc784b
Role: BDE/BDM
Experience- 3 - 5 Years
Budget- 7 - 8 LPA
Key Responsibilities:
- Implement and ensure the successful execution of business development strategies devised by senior leadership.
- Monitor and report on the progress of strategy execution, providing insights and recommendations for improvements.
- Lead, train, and mentor junior Business Development Executives and interns over sales processes and practices.
- Conduct regular training sessions on the use of advanced AI technology in Sales, sharing best sales practices from sales leaders to enhance the team's skills and knowledge.
- Oversee day-to-day sales activities like pipeline review, email validations, and cold-call mock sessions to ensure the sales team aligns in achieving sales targets.
- Support the team in identifying potential clients and establishing strong relationships.
- Assist in the development and delivery of presentations and proposals to prospective clients.
- Assist the team in achieving sales targets and contributing to revenue growth.
- Work closely with other departments, including marketing, product development, and customer support, to ensure alignment and synergy in business efforts.
A tick against the following skill sets would surely strengthen the candidature
- Strong PHP, JS fundamentals
- PHP frameworks: PHP Laravel
- JS frameworks: Vue.JS
- RDBMS: MySQL, Mongo DB
- UI: HTML5, CSS3, Javascript, Jquery, XML, JSON, Ajax
- REST APIs
- Vue.JS Components (resusable components)
- 1-way / 2-way Binding
- Custom Filters
- Service, Containers
- PUT, POST, PATCH, Getter/Setter Methods
- Repository Patterns
- Laravel Facade
- Blade Templates
- Laravel Events
- Swagger
- LINT
- Unit Testing
- · 3+ Yrs Solid knowledge of frontend development with a minimum of 2 years of work on ReactJS,/ React native
- · Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- · Strong & thorough understanding of Reactjs and its core principles
- · Experience with popular Reactjs workflows such as Redux
- · Knowledge of isomorphic React is a plus
- · Familiarity with RESTful APIs
- · Familiarity with modern front-end build pipelines and tools
- · High coding standards - understanding of test coverage best practices & test pyramid concept
- · Familiar with Continuous Delivery approach
- · Experience with Distributed and Concurrent Systems, knowing the tradeoffs between stateful/stateless and synchronous/asynchronous architectures
- · Passion about technology and its relationship with product and user experience
- · Ability to work independently - identify problems, create plans and implement solutions to them
Job description
- Optimize content for the website and various social networking channels such as Facebook, LinkedIn, Twitter, Instagram, Google Ads, etc.
- Developing content for blogs, articles, product descriptions, social media, website content, video scripts, etc.
- Execute results-driven social media strategy with a focus on growing our following and increasing engagement
- Proofreading content for errors and inconsistencies.
- Editing and polishing existing content to improve readability.
- Ability to understand new changes in trends in digital content and social media.
- Using keyword research and SEO guidelines for the purpose of optimizing content
- Identifying customer's needs and recommending new content to address gaps in the company's current content.
- Developing content with different wordplay.
Required Candidate profile
- Must have GOOD English Writing/Communication skill
- Highly Active in Social Media like Facebook, LinkedIn, Instagram etc
- Must have GOOD Knowledge of Creative Writing Skills
- Must have GOOD Knowledge of SEO, Ad. Content
Product Development
At E2open, you will be an integral member of a dynamic organization, working on cutting-edge technology that transforms the way companies do business with their trading partners in complex, multi-tier supply chains. Currently, E2open is seeking an energetic Application Engineer to join our Research & Development Group. This position involves the development of leading-edge Software-as-a-Service (SaaS) supply chain management applications that drive complex multi-company supply chain management dashboards, workflows, and business-to-business supply chain data interchanges.
Technical Requirements
- Strong experience in Core Java 8 and above, Collections and Data structures.
- Develop solutions using core java, Spring / Spring Boot, JSON, Rest API and other web technologies.
- Ability to design and develop UIs like Javascript, HTML5, Angular and end to end integration.
- Object oriented analysis and design using common design patterns.
- Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
- Excellent knowledge of Relational Databases, SQL and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
Job Description
- Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
- Sells products by establishing contact and developing relationships with prospects; recommending solutions.
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
- Prepares reports by collecting, analyzing, and summarizing information.
- Maintains quality service by establishing and enforcing organization standards.
- Contributes to team effort by accomplishing related results as needed.
- Team Handling.
Skills Required:
- Strong communication
- Strong marketing skills including negotiation and convincing
- Good oral/written/interpersonal/presentation skills.
- Possesses an energetic, outgoing and friendly demeanor.
Web Designer Responsibilities:
Conceptualizing creative ideas with clients. Testing and improving the design of the website. Establishing design guidelines, standards, and best practices. Maintaining the appearance of websites by enforcing content standards. Designing visual imagery for websites and ensuring that they are in line with branding for clients. Working with different content management systems. Communicating design ideas using user flows, process flows, site maps and wireframes. Incorporating functionalities and features into websites. Designing sample pages including colors and fonts. Preparing design plans and presenting the website structure.
Web Designer Requirements:
A relevant diploma in related field. Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools. Proficiency in front-end development web programming languages such as PHP, HTML and CSS, JQuery, and JavaScript,MYSQL. Good understanding of content management systems. Good understanding of search engine optimization principles. Proficient understanding of cross-browser compatibility issues. Excellent visual design skills. Up-to-date experience with international web protocols, standards, and technologies. Creative and open to new ideas. Adaptable and willing to learn new techniques. Excellent communication skills.








