Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Subodh Popalwar
Software Engineer, Memorres
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About the Role
StepSecurity is a pioneering cybersecurity startup focused on securing CI/CD pipelines. Our mission is to help developers safeguard their software supply chains by offering robust security solutions tailored to modern development practices.
In a short span, StepSecurity has garnered significant traction within the developer community, making strides in enhancing the security of CI/CD pipelines globally.
About the Role
This role is integral to amplifying StepSecurity's presence among enterprises and conveying our unique value proposition. The creation and distribution of compelling content across channels frequented by technical and economic buyers are paramount.
We believe that impactful content stems from compelling storytelling. Stories about our company's mission, the evolution of StepSecurity, user benefits, and product development are all narratives waiting to be shared.
The primary responsibility of this role is to extract these stories from our team and present them in an engaging manner to our audience. Ensuring that the content resonates with developers and reaches them through the right channels is crucial.
Why Us?
- Opportunity to work with a leading cybersecurity startup.
- Engage with a passionate community and evangelize a transformative product.
- Supported by prominent VCs and industry leaders.
- Fully remote work environment with no office constraints.
What Will You Be Doing
- Identify content gaps and create targeted content to fill them. Potential content types include website content, blog posts, YouTube videos, email newsletters, social media posts, case studies, and tutorials.
- Discover the best channels to reach developers and generate interest through strategic content creation.
- Develop and implement strategies to drive community engagement and product usage growth.
- Disseminate content across relevant forums and communities.
Who Would Be a Good Fit
- 2+ years of experience in product marketing/growth roles. Ideal experience range: 2-5 years.
- Familiarity with tools and terminologies used by developers.
- A background in software engineering is a significant advantage.
- Strong writing skills and a growth-oriented mindset.
- Ability to explain complex technical concepts in a simple, engaging manner.
- We value entrepreneurial spirit. If you have experience as a startup founder or are between ventures, we encourage you to apply.
Who May Not Be a Good Fit
- Candidates who are fresh out of college.
- Those lacking experience with developer-focused products.
- Professionals with only B2C growth/marketing experience.
Laravel
Vue.js
AngularJS (1.x)
Angular (2+)If you are interested to solve any kind of Code related error, learning new features and adapting them to real-world projects then you are ready to apply.
- Experience in Core PHP , MVC Architecture.
- Ability to write APIs incl Restful APIs.
- Knowledge of Bootstrap or other front-end frameworks
- Skilled in JavaScript, jQuery, AJAX, JSON, HTML and CSS.
- Knowledge of database operations with MySQL.
Extensive experience in Appian BPM application development
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills.
Java·What You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on world-class software products using the latest cutting edge technologies and platforms.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...
● Server-side development experience mainly in JAVA.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
● Experience in working with cross-border, distributed teams is a must.
Nice to have Qualifications
● Product and customer-centric mindset.
● Great OO skills, including design patterns.
● Experience with large-scale enterprise systems
Python
Django
Flask
Kubernetes
Docker
You need to write scalable Python code for developing and implementing robust applications. You would indulge your dedication and passion to build server-side logic ensuring low-latency and high end performance. You should have sound knowledge of Python frameworks such as Django and Flask.
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Software Engineer at Coredge, you will help develop our next-generation cloud native core solution along with the product and the open-source community to build the Coredge.io vision.
What you will do?
- System engineering and implementation in Python and Golang.
- Working on performance issues using creative experiments and internally developed product features.
- Research, propose, and integrate relevant open-source projects based on product objectives.
- Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
- Participation in all levels of product definition, design, implementation, testing, and deployment.
- Must include the ability to discuss abstract system architectures from ideas through implementation and
creatively apply domain experience to solve technical challenges.
- Mentoring software engineers, fostering an environment of trust and accountability.
What you will need?
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will need the
following skills to succeed.
- Strong Python skills to develop framework(s).
- Hands-on to design & develop re-usable framework components.
- Hands-On experience on developing framework, designing re-usable framework components.
- Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration, building highly scalable applications, application security and functional programming.
Additional Skills:
- Knowledge of Cloud native would be an advantage.
- Understanding of Kubernetes from Architecture side and also understand the Standard API.
- Code contributed to CNCF or similar community will be plus.
- Performance benchmarking of K8’s or any cloud will be added advantage
CC++Advanced programming knowledge using “C/C++” language ·
Development exposure on Linux platform ·
·
Experience in Implementing Data Structures / Algorithms to solve the problems
Should be able to decode the existing legacy system
Need extensive Development expereince in their career
Should be open to learn other technologies like Java & Cloud as per requirement.
PHP
CodeIgniterRequired PHP Developer
Experience -at least 6 Month to 2 years
Male/Female Both Can Apply
Work closely with the Project Manager throughout the project process
Required Experience and Qualifications
Experience with PHP MVC Frameworks (CodeIgniter)
Salary-As Per Industry Norms/Based on Last Drawn Salary
Salary-based on last drawn salary
JavaPython
Amazon Web Services (AWS)Cloud Software Engineer
Notice Period: 45 days / Immediate Joining
Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.
We offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.
Roles and Responsibilities
· A wide variety of engineering projects including data visualization, web services, data engineering, web-portals, SDKs, and integrations in numerous languages, frameworks, and clouds platforms
· Apply continuous delivery practices to deliver high-quality software and value as early as possible.
· Work in collaborative teams to build new experiences
· Participate in the entire cycle of software consulting and delivery from ideation to deployment
· Integrating multiple software products across cloud and hybrid environments
· Developing processes and procedures for software applications migration to the cloud, as well as managed services in the cloud
· Migrating existing on-premises software applications to cloud leveraging a structured method and best practices
Desired Candidate Profile : *** freshers can also apply ***
· 2+years of experience with 1 or more development languages such as Java, Python, or Spark.
· 1 year + of experience with private/public/hybrid cloud model design, implementation, orchestration, and support.
· Certification or any training's completion of any one of the cloud environments like AWS, GCP, Azure, Oracle Cloud, and Digital Ocean.
· Strong problem-solvers who are comfortable in unfamiliar situations, and can view challenges through multiple perspectives
· Driven to develop technical skills for oneself and team-mates
· Hands-on experience with cloud computing and/or traditional enterprise datacentre technologies, i.e., network, compute, storage, and virtualization.
· Possess at least one cloud-related certification from AWS, Azure, or equivalent
· Ability to write high-quality, well-tested code and comfort with Object-Oriented or functional programming patterns
· Past experience quickly learning new languages and frameworks
· Ability to work with a high degree of autonomy and self-direction
http://www.banyandata.com" target="_blank">www.banyandata.com
We are seeking a skilled QA engineer who has experience in automation. Candidates from startup eco-system will be preferred.
Requirements:
- Have worked on JS based automation framework i.e. Protractor or Puppeteer.
- Have minimum of 2 years of strong experience in front-end automation.
- Understand how Single Page Apps work.
- Experience of automating API tests (our current automation is via C#).
- Understand how CI/CD works.
- Learn-ability and a good team player.
NodeJS (Node.js)PHP
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Software Engineer, Memorres