
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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Role & Responsibilities
We’re hiring a Benefits Verification Specialist with 5–8 years of experience in US health insurance eligibility and benefits verification. You’ll be part of our operations team, helping verify insurance benefits for patients receiving speciality care in the U.S.
This is a full-time, in-office role based in Bangalore, with partial overlap with US hours.
Key Responsibilities:
- Perform insurance verification and eligibility checks for commercial and government payers (e.g., Medicare, Medicare Advantage, Medicaid, Managed Medicaid, VA, DoD).
- Validate coverage details including deductibles, co-pay/coinsurance, network status, referrals, prior authorization requirements, and J-code/CPT-code specific benefits.
- Contact payer representatives via phone or payer portals as needed.
- Push back on payer based on previous experience.
- Accurately document findings in internal systems.
- Collaborate with internal teams to resolve missing or mismatched data.
- Collaborate with technology teams to improve data/systems.
- Ensure timely completion of verifications with high accuracy and within defined SLAs.
Ideal Candidate
- Strong Benefit/ Insurance Verifcation Specialists profile
- Mandatory (Experience 1) – Must have 4+ years of experience in US healthcare insurance eligibility and benefits verification
- Mandatory (Experience 2) – Must have 2+ years of experience of handling team
- Mandatory (Experience 3) – Must have Strong understanding (Subject matter expert) of insurance types — Commercial, Medicare, Medicare Advantage, Medicaid, Managed Medicaid, HMO/PPO, VA, DoD, etc.
- Mandatory (Experience 4) – Experience in verifying deductibles, co-pay/coinsurance, prior authorization requirements, network status, and J-code/CPT/HCPCS-specific benefits.
- Mandatory (Experience 5) – Ability to accurately document benefit details and maintain data in internal systems (CRM, RCM, or EMR platforms)
- Mandatory (Experience 6) – Must have worked on payer portals such as Availity, NaviNet, Aetna, UHC, or equivalent.
- Manadatory (Skills) - Good communication skills
- Preferred (Experience) – Prior experience in specialty pharmacy, oncology, infusion therapy, or behavioral health benefit verification.
Perks, Benefits and Work Culture
- Be part of a team solving critical problems in healthcare automation
- High-ownership role in a startup culture with mentorship and fast learning
- Work closely with product and engineering teams building cutting-edge AI agents
- Contribute to improving access to care for patients across the U.S.
Software Development QA Engineer (Automation and Manual)
Juntrax Solutions is a SF/Bengaluru-based company developing and innovating SaaS-based products. Currently working on developing a brand new product, so great opportunity to be part of product lifecycle development and core team.
Roles and Responsibilities
- Understand and update project requirements documents as necessary
- create & execute test cases
- Design, develop and execute automated test scripts for regression testing.
- Test, report, and manage defect pipeline and communicate with the team.
- Collaborate with the design and development team to provide input as it relates to the requirements
- Setup test automation frameworks for multiple application platforms like Web and Mobile. Manage and execute test scripts on these frameworks.
- Investigate customer problems referred by the technical support team.
- Able to build different test scenarios and validate acceptance test cases.
- Handle technical communications with stakeholders and team
Skills
- Bachelor's in Computer Science, Engineering, and minimum 1-2 years of industry experience as a Software Development Test Engineer.
- Must have excellent verbal and written communication skills.
- Testing materials like test cases, plans, test strategies, bug reports created should be easy to read and comprehend.
- Must efficiently manage multiple tasks, have high productivity, time management skills
- You should be able to upgrade your technical skills with the changing technologies.
- Able to work independently and take ownership of the product testing role
- should have a product mindset and spirit to work in an early-stage start-up.
- Should have previously set up an automation framework.
Other
- Must be able to work in Bangalore.
- Salary based on qualifications and experience.
- Excellent growth opportunity
About the role
We are looking for a skilled Performance Marketer for Insane Marketers who can optimize ad exposure and add Insane value to the campaign strategies. Responsible for growing revenue through digital media by executing marketing campaigns, and extracting and analyzing data across multiple channels.
Responsibilities
- Conducting market research and analyzing demographics, media usage, psychographics, and buying patterns to define the target audience and campaign requirements.
- Proofreading advertising material before launching campaigns.
- Coordinating and overseeing the development and launch of campaigns
- Run Google Ads, and FB ads and manage complete responsibility of Google and Social media ads with an advanced understanding of marketing, and funnels, and comfortable with Google and Facebook Campaigns Strategy, optimization, and Analytics.
- Creating and managing Multiple Campaigns with the Right Ad Copy, optimizing the ad copy, and landing pages for the best quality leads
- Identifying the target audience for a particular media campaign and deciding how best to communicate to that audience
- Analyzing and evaluating the effectiveness of the campaign and using this data to inform future campaigns
- Collaborate with cross-functional team to develop creative solutions to address client’s business challenges
- Well aware of segmentation of Budget across the funnel, and ensure the right ads are shown to the right audiences.
Requirements
- Minimum of 2 years of experience as a media buyer.
- Prior Experience running Google or Facebook Advertising campaigns
- Good understanding of media analytics tools such as Google Analytics, and strong computer skills with programs such as MS Office, Google Suite
- The ability to collaborate with others and work as part of a team.
- Exceptional organizational and project management skills.
- Strong communication and networking abilities.
Benefits-
- Health insurance.
- All books ordered in the domain that Insane works in will be reimbursed.
- The freedom to manage your own time, location, and schedule (we have no physical office or set working hours).
- 5 days working.
- In-house training to grow your skills
- The opportunity to work with an innovative team of people with an awesome company culture
- The chance to grow, be challenged, and develop with Insane marketers
- Day shift.
- Willing to relocate to Bangalore or be based in Bangalore for this position
About you
- You’re numbers-driven.
- You love data.
- You're passionate and driven.
- You have a sharp eye for detail.
- You're proactive and reactive.
- You have 2+ years in paid media buying.
Position - Full stack Developer
Location - Navi Mumbai
Freshers 0-3 yrs
Who are we
Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics based diagnostic solution for Tuberculosis was recognized as one of top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.
Objectives of this Role:
- Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
- Ideate and develop new product features in collaboration with domain experts in healthcare and genomics
- Develop state of the art enterprise standard front-end and backend services
- Develop cloud platform services based on container orchestration platform
- Continuously embrace automation for repetitive tasks
- Ensure application performance, uptime, and scale, maintaining high standards of code quality by using clean coding principles and solid design patterns
- Build robust tech modules that are Unit Testable, Automating recurring tasks and processes
- Engage effectively with team members and collaborate to upskill and unblock each other
Frontend Skills
- HTML 5
- CSS framework ( LESS/ SASS / Tailwind )
- Es6 / Typescript
- Electron app /Tauri)
- Component library ( Bootstrap , material UI, Lit )
- Responsive web layout ( Flex layout , Grid layout )
- Package manager --> yarn / npm / turbo
- Build tools - > (Vite/Webpack/Parcel)
- Frameworks -- > React with Redux of Mobx / Next JS
- Design patterns
- Testing - JEST / MOCHA / JASMINE / Cypress
- Functional Programming concepts (Good to have)
- Scripting ( powershell , bash , python )
Backend Skills
- Nodejs - Express / NEST JS
- Python / Rust
- REST API
- SOLID Design Principles
- Database (postgresql / mysql / redis / cassandra / mongodb )
- Caching ( Redis )
- Container Technology ( Docker / Kubernetes )
- Cloud ( azure , aws , openshift, google cloud )
- Version Control - GIT
- GITOPS
- Automation ( terraform , ansible )
Cloud Skills
- Object storage
- VPC concepts
- Containerize Deployment
- Serverless architecture
Other Skills
- Innovation and thought leadership
- UI - UX design skills
- Interest in in learning new tools, languages, workflows, and philosophies to grow
- Communication
To know more about us- https://haystackanalytics.in/
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.
Responsibilities:
Design, develop, and maintain the application.
Write clean, efficient, and reusable code.
Implement new features and functionality based on business requirements.
Participate in system and application architecture discussions.
Create technical designs and specifications for new features or enhancements.
Write and execute unit tests to ensure code quality.
Debug and resolve technical issues and software defects.
Conduct code reviews to ensure adherence to best practices.
Identify and fix vulnerabilities to ensure application integrity.
Working with the product owner to ensure seamless integration of user-facing elements.
Collaborating with DevOps teams for deployment and scaling.
Requirements:
Bachelor’s degree in computer science or information technology, or a related field.
Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities to work effectively in a team environment.
Strong experience with Spring Boot 3, Java 17 or newer and Maven.
Skills & Requirements
Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.
Opportunity
As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)
Responsibilities
- Be the single point of contact for all your customers from the time they sign the contract.
- Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
- Understand the customer’s goals, org structure, key challenges, and define their success.
- Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
- Monitor at-risk customer behavior and carry out activities to retain them.
- Own churn and expansion for all your accounts.
- Identify opportunities for portfolio growth and contact customers for upsells.
- Work towards turning customers into advocates of QDC.
- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.
What you can expect in the next 12 months
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What an ideal candidate looks like
- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
- Ability to understand a software product and its nuances very well.
- Excellent written and verbal business communication skills.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ready to work during US hours - in future
What are we looking for?
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
About The Company
Vested is a cross-border wealth platform on a mission to enable local investors to go global. Our first step is to empower retail investors from India with access to the US stock market. Vested provides a low cost and easy-to-use platform that includes knowledge and insights to help clients make smart investment decisions.
Job Description
We are looking for a full stack developer interested in building high performance web app and company page. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. You will ensure that these components and the overall application are robust and easy to maintain. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Skills
- Firm grasp of the JavaScript, React.js, and Node.js
- Experience with popular React.js workflows (Redux)
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like Android Studio, XCode, and Gradle
- Understanding of REST APIs, the document request model, and offline storage
- Familiarity with SQL databases
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (Git).
Technical expertise necessary:
- 2+ years of experience on the Node.js
- 2+ years of experience with popular React.js, workflows (Redux), and Express.js
- 2+ years of experience with SQL databases
- 1+ years of experience with AWS and Redis
- Experience creating charts and graphs
- Deep understanding of RESTful APIs
- Experience deploying and maintaining a micro-service architecture
- Experience with server-less infrastructure paradigms (AWS Lambda, etc).
- Experience building a scalable product is a bonus!
Our perfect candidate is someone that:
- is proactive and an independent problem solver
- is a constant learner. We are a fast growing start-up. We want you to grow with us!
- is a team player and good communicator
Role Description:
- Design, build, and maintain applications using Node.JS
- Hands-on working on various Azure PAAS services.
- Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
- Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
- Work across the engineering team to build new features and services at scale
- Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
- Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
- Support platform technology decisions based on performance metrics and operational SLAs
- Provide guidance and best practices around security for applications and platform infrastructure
Qualifications:
- 3+ years software development experience using Node.JS
- Must have experience & understanding of working on Azure PAAS services.
- Strong understanding of Azure PAAS services like Services, Service Bus, etc.
- Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
- Experience with database and cloud technologies
- Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
- Strong written and verbal communication skills
- BS degree in Computer Science or equivalent, Master’s degree preferred.
About Dunzo
Not that long ago, we were on whatsapp with a handful of customers, many of whom were friends and family, getting you anything you needed - groceries, food, even sending packages to anywhere in Bangalore. Today, we’re an app covering Bangalore, Pune and Gurgaon, Hyderabad and Delhi. Dunzo is a technology company, that makes local deliveries fast and easy - whether it’s that quick run from your local store, or getting you that book that is available only in one store far away from you or even organizing your entire party!
We were recently voted #3 on LinkedIn’s Top Startups in India and here’s why. The Dunzo team gets an on ground opportunity to shape a product for users across cities. You are shaping cities you’ve grown up in - by making them more accessible than before through the use of technology. We’re solving an extremely tough problem, and we seek the best of minds who are great at problem-solving, passionate and willing to go the extra mile!
About The Team
As a team, we believe that the best idea wins - no matter where the idea comes from. We tackle problems that have existed for years - through technology and data. You'll be joining a vibrant, young team who are passionate about giving our users time back, provide flexible earning opportunities for our Partners and enhance local businesses.
Job Description
Must Haves :
- Proficient in algorithms and data structures.
- Having strong experience in designing data intensive and scalable systems.
- Comfortable with microservices based architecture.
- Knowledge of software engineering processes and unit testing.
- Past experience of mentoring a team of at least two people.
- Prior experience with both relational and non-relational databases.
- Prior experience with caching.
- Ability to debug and hotfix a problem with production in a swift amount of time.
- Communication skills.
Please let me know if you are interested.











