
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

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Key Responsibilities:
- Design AI-driven solutions for core veterinary workflows, such as patient triaging, diagnostics support, treatment plan suggestions, appointment scheduling, and client communications.
- Develop AI assistants and multi-agent systems to automate routine tasks like SOAP note summarization, clinical documentation (Medical Records), prescription and other reminders, and client follow-ups.
- Implement RAG pipelines leveraging veterinary knowledge bases, clinical case data, Case Summaries and standard care protocols.
- Integrate LLMs into practice management modules for intelligent querying, FAQ automation, and veterinary clinical knowledge support.
- develop and deploy AI services using Azure AI Services, Azure OpenAI, and integrate with Hapivet.ai
- Ensure secure, compliant, and scalable deployment of AI/ML models in line with veterinary data privacy standards and healthcare regulations.
- Collaborate with veterinarians, product managers, and software engineers to ensure AI solutions are clinically relevant, user-friendly, and impactful.
Required Skillset:
Machine Learning & Deep Learning for Healthcare
- Strong foundation in supervised/unsupervised learning, anomaly detection, and predictive analytics applicable to veterinary clinical data.
- Experience with CNNs (for imaging), RNNs/LSTMs (for sequential data like patient histories) and Transformers for natural language tasks.
- Proficiency with TensorFlow, PyTorch, and Hugging Face.
- Good to have understanding on GANs (medical imaging, data privacy-safe synthetic data, or image-based diagnostics)
LLMs & NLP for Veterinary Applications
- Deep understanding of transformer models (GPT, BERT, LLaMA) applied in medical/veterinary text summarization and knowledge extraction.
- Fine-tuning LLMs with techniques with PEFT, LoRA, QLoRA for domain-specific tasks.
- Expertise in Prompt Engineering and Chain of Thought (CoT) design for veterinary use cases.
- RAG pipeline development with veterinary case databases using Pinecone or Azure AI Search.
AI Agent Workflows & Orchestration
- Multi-agent coordination and AI workflow orchestration with LangChain, LangGraph, and Microsoft Autogen SDK.
- Experience with context management using Model Context Protocol (MCP) in clinical task flows.
Cloud AI Deployment & Engineering
- Experience with Azure AI, model serving (Triton, TensorFlow Serving, TorchServe).
- CI/CD for AI models, cloud security, and scalable API integration.
Programming & Data Engineering
- Advanced proficiency in Python, R
- working knowledge of TypeScript.
- Veterinary data processing experience—handling EMRs, patient histories, and diagnostic reports
- Data cleaning, transformation, and ensuring data quality for clinical applications.
Preferred Experience:
- AI/ML deployment in veterinary practice management systems or healthcare applications.
- Understanding of veterinary compliance, data sensitivity, and client confidentiality (e.g., pet health records, veterinary licensing).
- Exposure to veterinary-specific AI applications, such as diagnostic imaging analysis, clinical decision support systems, or client interaction bots.
- Familiarity with DeepSpeed, Megatron-LM, and scaling techniques for LLMs.
Soft Skills & Domain Understanding:
- “Passion for improving pet care and veterinary services through technology”.
- Strong communication skills for collaborating with veterinary professionals.
- Ability to translate clinical workflows into AI-enabled solutions.
Responsibilities
- Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
- Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
- Implement UI development principles to ensure that the product client-side serves at scale.
- Review and optimize usage by monitoring key metrics and rectifying the issues proactively.
- An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
Requirements
- 2 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
- Sound knowledge in JavaScript, ReactJS, HTML, CSS
- Familiar with UI layouts, SASS, bootstrap, and Material UI
- Experience debugging using popular JavaScript-based tools like Chrome Developer Console
- Knowledge of TDD frameworks mocha, chai, jest etc.
- Understanding of Typescript
- Understanding of ReactJS based frameworks like NextJS, Gatsby, etc.
- Understanding of REST API
- Passionate to create good design and usability

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Outstanding career growth & development opportunities
Competitive salary & work benefit package
Passionate, energetic & innovative work culture
Experience building high-performance, large-scale, distributed server applications.
Experience with any of the back-end programming languages such as JavaScript (NodeJS), Java, C#, Python, PHP, etc.
Commitment to developing clean code that is easy to maintain and enhance strong logical thinking, analytical and problem-solving skills
Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
Required language(s): English, Mandarin
Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
Preferably candidate with at least 2-year experience in IT/Computer - Software or equivalent.
About Us:
At Growisto, we provide simplified solutions to complex business problems. Our strategies have helped companies build pathways to reach and earn their customers, the right way. As a team, we are obsessively passionate about technology and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting sales!
Objectives of this role:
We believe that HR is not a support function but is the core part of our business. We are looking for a person who can join our core team to help us grow the business further. With the increase in team size, we do feel the need of the expertise of an experienced person to achieve the following objectives:
- Building the culture of the company and retaining it as we scale up further
- Our policies are people-friendly
- The team is motivated and committed
- Hiring the right people
This role is about taking complete ownership of the above objectives.
Roles and responsibilities:
Although the roles and responsibilities will be governed primarily by the objectives mentioned above, here are the few activities which will surely be part of the role:
- Collaborate with senior leadership to understand the organization's goals and strategy related to HR planning, recruitment, employee engagement and development, C&B, Learning and Performance Management
- Plans, leads, develops, coordinates and implements policies, processes, training, initiatives and surveys to support the organization’s human resource compliance and strategy needs
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; Learning and organizational development
- Conducts research and analysis of organizational trends including review of reports and metrics from the organization’s human resource information system (HRIS) or talent management system
- Monitors and ensures the organization’s compliance laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance
- Maintains knowledge of trends, best practices in human resources and employment laws. Applies this knowledge to communicate changes in policy, practice, and resources to management
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management
Project Description: Build a Software Solution which integrate with AWS Service to facilitate supply chain management for logistic companies
Experience range: 0.6 to 5 yrs
Mandatory Skills
AWS Lambda, NodeJS, AWS API Gateway
Job Description: As a full stack developer should be able develop API service using Node JS and deploy on AWS with complete unit and integration testing.
Mandatory Technical skills:
- AWS Lambda – create lambda function with all the security in place.
- Proficiency in Node JS (should have developed services, developed unit and integration testing)
- Swagger hub – defined the services on swagger hub
- Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).
- Serverless approaches using AWS Lambda. For example, the Serverless Application Model (AWS SAM).
Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.
At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.
To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.
Being a part of Skyber is like being a part of a Sports team. Where we back each other. We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.
At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡
Our flagship platform - Baazaar(https://baazaar.io">https://baazaar.io) is live on Play Store and iOS App Store 🚀
Your Key Responsibilities:
- Developing new user-facing features using React.j & Next.JS
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with React.JS
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of EcmaScript
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Here’s what you will get if you work with us :
- Working with a young & dynamic team that constantly tests your thinking and beliefs.
- No specific work timings. We believe that your work should speak for you and not the time.
- Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
- Occasional doses of Yummy Home Cooked food😋
- Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)
If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply
Masters India is looking for fresh graduates, who can deliver measurable success. Our ideal candidate is highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the testing team to develop a comprehensive solution. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. There is significant opportunity for career progression at Masters India.
Key Responsibilities:
- Can write test cases for - Unit level, Functional and Integration testing, Load testing.
- Researches issues in order to identify root cause, documents and reproduces problems. Develop test plans and detailed test cases for new product functionality.
- Ability to handle multiple activities with changing priorities simultaneously and escalate risks.
- Competency to utilize Company software and willingness to learn new systems as necessary.
- Ability to work in a dynamic and Fast Paced Environment.
- Leadership quality and to be a self-starter and if required can work as an Individual contributor.
- Test Execution in all levels of testing including Functional Testing, Smoke Testing, Integration Testing, Regression Testing, Load Testing, System Testing etc.
- Bug Reporting on Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
- Able to do exploratory and non functional testing as an when required.
- Effective defect tracking and reporting to improve communications and reduce delay.
- Knowledge of testing process deliverables.
- Should be proficient in using Google Docs (documents, spreadsheet, presentation) and Microsoft office suite.
- Can provide assurance for build releases to staging and production environments.
- Collaborates with quality assurance team and software development to resolve issues and enhance the application.
Required Skills:
- 0-2 years in field of Software Quality Assurance (finance domain), manual and mobile applications
- Knowledge on Automation and Security Testing.
- Excellent communication skills (written + verbal)
- Experience in preparing Test Cases and testing strategies .
- Experience in Bug Reporting and familiar with any Bug Reporting tool like Bugzilla, JIRA, MANTIS or QC.
- Knowledge of SDLC and STLC and Defect Tracking.
- Experience in API testing, XML, Web Services, SOAP and JSON.
- Experience in automated test tools- QTP or Selenium Web Driver.
- Experience on performance testing with good knowledge in Jmeter and LoadUI etc.
• Develop key functionality and core capabilities for using
Java/J2EE stack
• Design and develop RDandX Network’s microservices and ensure bug free code is pushed to
the deployment pipeline to support large volume of transactions
• Define and communicate the technical design requirements to the Network’s stakeholders
and the Engineering lead
• Responsible for building restful services to integrate with third party services like AdWords
and Facebook marketing API
• Responsible for designing the technical architecture of the different services and
maintaining and upgrading it
• Designing the unit test cases and building the framework for the development team to
enforce the unit testing in all the services
• Be involved and participate in the end to end products’ lifecycle management
• Learn about new technologies and Stay up to date with best practices
• Collaborate with multidisciplinary team of designers, engineers, system administrators and
product team
• Lead the Backend team and manage their day to day activities and work deliverables
Should have:
i. 4-7 years of Working Experience
ii. Experience of Java, J2EE, Spring boot, PostgreSQL
iii. Should have working knowledge of Jenkins, Git, Maven, Glassfish or Tomcat server
iv. Experience on working with cloud technologies like AWS (Kinesis, Lamda, SQS) or GCP (Pub/Sub,
DataProc, DataFlow) is desirable
v. Have experience working with large scale data real time processing systems
vi. Should have working experience on building event driven micro services APIs
vii. Elastic search experience and K8 experience is good to have
JD for IOT DE:
The role requires experience in Azure core technologies – IoT Hub/ Event Hub, Stream Analytics, IoT Central, Azure Data Lake Storage, Azure Cosmos, Azure Data Factory, Azure SQL Database, Azure HDInsight / Databricks, SQL data warehouse.
You Have:
- Minimum 2 years of software development experience
- Minimum 2 years of experience in IoT/streaming data pipelines solution development
- Bachelor's and/or Master’s degree in computer science
- Strong Consulting skills in data management including data governance, data quality, security, data integration, processing, and provisioning
- Delivered data management projects with real-time/near real-time data insights delivery on Azure Cloud
- Translated complex analytical requirements into the technical design including data models, ETLs, and Dashboards / Reports
- Experience deploying dashboards and self-service analytics solutions on both relational and non-relational databases
- Experience with different computing paradigms in databases such as In-Memory, Distributed, Massively Parallel Processing
- Successfully delivered large scale IOT data management initiatives covering Plan, Design, Build and Deploy phases leveraging different delivery methodologies including Agile
- Experience in handling telemetry data with Spark Streaming, Kafka, Flink, Scala, Pyspark, Spark SQL.
- Hands-on experience on containers and Dockers
- Exposure to streaming protocols like MQTT and AMQP
- Knowledge of OT network protocols like OPC UA, CAN Bus, and similar protocols
- Strong knowledge of continuous integration, static code analysis, and test-driven development
- Experience in delivering projects in a highly collaborative delivery model with teams at onsite and offshore
- Must have excellent analytical and problem-solving skills
- Delivered change management initiatives focused on driving data platforms adoption across the enterprise
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Roles & Responsibilities
You Will:
- Translate functional requirements into technical design
- Interact with clients and internal stakeholders to understand the data and platform requirements in detail and determine core Azure services needed to fulfill the technical design
- Design, Develop and Deliver data integration interfaces in ADF and Azure Databricks
- Design, Develop and Deliver data provisioning interfaces to fulfill consumption needs
- Deliver data models on Azure platform, it could be on Azure Cosmos, SQL DW / Synapse, or SQL
- Advise clients on ML Engineering and deploying ML Ops at Scale on AKS
- Automate core activities to minimize the delivery lead times and improve the overall quality
- Optimize platform cost by selecting the right platform services and architecting the solution in a cost-effective manner
- Deploy Azure DevOps and CI CD processes
- Deploy logging and monitoring across the different integration points for critical alerts
As technical lead, you will be responsible for complete product development including
- Identification of technology
- Shaping engineering practices
- Hiring engineering team
- Shaping up the product








