Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Required Skills:
- Must have experience on VC++ / C++ application programming, Visual Studio.
- Should have thorough knowledge in OOPS (Object-Oriented Programming) concept.
- Should have experience in MFC (atleast 2 projects).
- Should have a strong technical background on Windows or Linux
- Should be familiar with STL, COM, Multi-threading, Socket programming, Data structures.
- Candidates with Financial domain /capital market experience would be an added advantage.
Money Honey Financial Services has an open position for a well-qualified Software developer, to be filled immediately. If you have a combination of deep experience with ASP.Net, MVC, C#, JQuery, JavaScript experience with databases and domain-driven application systems, a history of working successfully in small innovative software teams, and a flexible, upbeat approach to working with colleagues.
Job Description:
● Strong hands-on technical expertise on Microsoft ASP.Net, MVC, C#, JavaScript, Jquery and SQL Server
● Exposure to SDLC tools, such as: Visual Studio, JIRA, Git including CI/CD and test automation
● Leading the development team in the design, development, coding, testing and implementation of IT applications in on-prem and cloud environment.
● Proficient in the software development lifecycle and underlying processes. Exposure to Agile methodologies is very useful
● Strong communication skills both oral and written to handle team, client and management levels.
● Work with business teams in understanding and prioritizing the requirements for future releases.
● Developing standards and procedures to ensure that software quality standards are met and consistent.
● Proven track record in designing and delivering technical solutions
● Strong management experience particularly managing multiple application development teams, including L1 and L2 support.
● Confident, resourceful and transparent.
About Company: Money Honey Financial Services Pvt Ltd. is a one-stop shop for information, advice as well as transaction execution of financial services. We offer Mutual Fund, Fixed Deposit, Govt Bonds, Public Issue of NCD, IPO, P2P, etc.. Servicing more than 75,000 clients with the help of 150-member team.
Job Title: Cloud Development & Linux Debugging Engineer
Experience: 5–10 Years
Location: Bangalore / Chennai
Job Summary
We are looking for an experienced Cloud Development & Linux Debugging Engineer with strong expertise in Linux internals, system-level programming, and cloud technologies. The ideal candidate will have hands-on experience in developing, debugging, and optimizing Linux-based systems along with exposure to DevOps tools and containerized environments.
Key Responsibilities
- Develop and debug software at the Linux system level (kernel/user space).
- Work on Linux internals, low-level system components, and performance optimization.
- Design, develop, and maintain applications using Python and C/C++.
- Troubleshoot complex issues in Linux and cloud-based environments.
- Collaborate with cross-functional teams in an Agile/Scrum environment.
- Contribute to automation and infrastructure using DevOps tools.
- Work with containerized and cloud platforms such as Kubernetes and OpenStack.
Required Skills
- Strong experience in Linux software development (Linux internals, system-level programming).
- Proficiency in Python and C/C++.
- Solid debugging and analytical skills.
- Hands-on experience with Ansible, Puppet, and DevOps practices.
- Experience working with OpenStack and Kubernetes.
- Good understanding of Agile/Scrum methodologies.
- Excellent communication and teamwork skills.
Preferred Skills (Good to Have)
- Experience with Go / Golang and Go templating.
- Knowledge of Kubernetes Operators and Helm.
- Exposure to containerization technologies (Docker, Kubernetes).
- Contributions to open-source projects.
- Experience with cloud-native architectures.
Qualifications
- Bachelor’s/Master’s degree in Computer Science, Engineering, or related field.
- Self-driven individual with a strong learning mindset.
- Ability to work independently and in collaborative team environments.
Job Title: Design Interns
Location: Pune
Employment Type: Internship
About Us
Brainayan is a training consultancy that partners with leading tech clients to design and deliver
impactful learning and development solutions. We specialize in creating customized content,
innovative workshops, and organizational development initiatives. Our passion lies in making
learning engaging, practical, and tech-enabled.
Role Overview:
We are looking for a creative and detail-oriented Design to lead the design function and deliver
visually compelling materials that enhance our brand and learning experiences. The ideal
candidate will have strong expertise in presentation design, marketing collateral, and participant
toolkits, ensuring consistency and quality across all design outputs.
Key Responsibilities:
• PowerPoint Presentation Design:
o Create visually appealing and professional presentations for internal and external
stakeholders.
o Ensure alignment with brand guidelines and storytelling principles.
• Participant Toolkit Design:
o Design engaging and user-friendly toolkits for training programs and workshops.
o Collaborate with facilitators and content teams to ensure clarity and aesthetics.
• Brochure & Marketing Collateral Design:
o Develop brochures, flyers, and other marketing materials that effectively
communicate our offerings.
o Maintain brand consistency across all collateral.
• Brand & Visual Identity Management:
o Uphold and evolve the organization’s visual identity across all platforms.
o Ensure design standards are followed in all deliverables.
• Collaboration & Project Management:
o Work closely with cross-functional teams (Marketing, L&D, Sales) to understand
design requirements.
o Manage timelines and deliver high-quality outputs within deadlines.
Required Skills & Qualifications:
• Proven experience in graphic design and presentation design
• Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator,
InDesign) and PowerPoint.
• Strong understanding of layout, typography, and color theory.
• Ability to translate complex ideas into visually appealing designs.
• Excellent communication and collaboration skills.
Preferred Qualifications:
• Experience in Learning & Development or corporate training design.
• Knowledge of digital design trends and best practices.
ROLES AND RESPONSIBILITIES
Essential Functions:
- Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
- Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
- Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
- Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
- Build Rapport with clients and manage those effectively, high end consulting touch would be required
- Manage escalations, variations, complexities in projects effectively.
- Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
- Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
- Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.
REQUIREMENTS AND QUALIFICATIONS
Education:
- Bachelor's or Master’s Degree (preferably from a top reputed university)
- Strong presentation and facilitation skills with small and large groups
- Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those
Experience:
- Overall 8+ years of professional services experience with extensive experience in customer facing roles and involved in requirements gathering, gap analysis, feasibility study etc.
- Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
- Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
- Experience in leading and mentoring people as part of the project life cycle.
- Experience in following the established processes/standards/templates to achieve successful results.
- Experience with Invoice-to-Cash related business process is desirable
Critical Knowledge, Skills, and Abilities Requirements:
- Excellent communication and presentation skills
- Team management and collaboration skills
- Strong organizational skills and detail oriented
- Ability to negotiate with stakeholders and have challenging discussions
- Proven problem solving, risk mitigation and analytical skills
- Excellent team and interpersonal skills
- Strong ownership to drive the projects from start to finish with maximum client delight
Apply to this link only - https://loginext.hire.trakstar.com/jobs/fk0qu5u?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk0qu5u?source=
LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the customers. Using automated delivery automation and dispatch for increased efficiency, route optimization to avoid local traffic hassles, live tracking of resources for operative responsiveness, and delivery validation for complete transparency, LogiNext helps companies process same-day and even two-hour deliveries.
LogiNext has more than 200 enterprise clients including many satisfied retail and e-commerce players in North America, Middle-East, South and Southeast Asia. It has also been heralded by multiple platforms as being one of the fastest growing SaaS companies in the world.
The true growth hackers, who paved the way for this success are the people working exceptionally hard and adding value to our organisation. Our brand ambassadors - that's how we address our people, bring unique values, discipline and problem-solving skills to nurture the innovative and entrepreneurial work culture at LogiNext. Passion, versatility, expertise and a hunger for success is the Mantra chanted by every Logi-Nexter!
About the Role:
LogiNext is looking for a dynamic and competent professional to manage the efficient execution of payroll administration services in compliance with legal requirements and LogiNext policies and procedures The work at LogiNext is very fast paced, agile, and hence, you must be able to multitask to deal smoothly with competing levels of priority.
Responsibilities
Ensure delivery of payroll processing, operational aspects of payroll processing and associated activities that are accurately carried out on a month on month basis within appropriate timeframes along with maintaining a Master (database) Prepare payroll documentation as directed and process the preparation and filing of required reports and/or payments to government agencies Process new joiners and leavers payroll accurately in accordance with state rules and statutes Act as a point of contact for smooth functioning and addressing the issues related to the payroll management Maintain records relating to peoples pay and statutory reports which are conversant with the relevant statutes and payroll regulations. Collaborate with Finance to ensure all payments are made Support all internal and external audits related to payroll Prepare detailed variance analysis and reports prior to the payroll cycle for all types of pay-outs - statutory returns and ensure compliance to all monthly, quarterly and annual payments and returns. Generates reports for reconciliation and analysis Post payroll transaction, ensure appropriate monthly reconciliations per the payroll calendar Protect the confidentiality of payroll data
Requirements
Bachelor’s Degree in Finance/Commerce or related field 2 to 3 years of relevant experience in payroll administration Proficiency in Microsoft Office and payroll software programs Strong numerical aptitude and attention to detail Excellent communication skills, both verbal and written Good time management and organizational skills Working knowledge of Indian Taxes (TDS), ESI, PF, PT, Gratuity and other critical payroll statutes
- Interacting via various channels, such as live chat, emails, social media, and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions following the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
- Must be comfortable with an onsite shift.
4 – 6 years of application development with design, development, implementation, and
support experience, including the following:
o C#
o JavaScript
o HTML
o SQL
o Messaging/RabbitMQ
o Asynchronous communication patterns
Experience with Visual Studio and Git
A working understanding of build and release automation, preferably with Azure DevOps
Excellent understanding of object-oriented concepts and .Net framework
Experience in creating reusable libraries in C#
Ability to troubleshoot and isolate/solve complex bugs, connectivity issues, or OS related
issues
Ability to write complex SQL queries and stored procedures in Oracle and/or MS SQL
Proven ability to use design patterns to accomplish scalable architecture
Understanding of event-driven architecture
Experience with message brokers such as RabbitMQ
Experience in the development of REST APIs
Understanding of basic steps of an Agile SDLC
Excellent communication (both written and verbal) and interpersonal skills
Demonstrated accountability and ownership of assigned tasks
Demonstrated leadership and ability to work as a leader on large and complex tasks
Stipend: Up to 40,000 per month(2000 per month fixed+performance based stipend)
Location: Work from home
Duration: 2 months
Perks: LOR/Certificate/Option for a PPO(BDA,CTC:14.4 LPA)
Job Description:
As a versatile business development intern under our organisation, you would be responsible for:
1)Collaborating with the marketing/sales team to ensure that monthly sales targets are reached and to increase our outreach.
2) Managing the logistics for conducting our workshops for free in prominent orphanages around their city and seeking viable partnerships with schools around the country.
3) Ensuring the smooth conduction of our scholarship exams and handling all the facets of the sales cycle including lead generation.
4) Handling B2B deals with coaching centres and handling events in partner universities.
5)Generating and implementing viable strategies to see about our expansion.
Screening procedure: Online application followed by PPT round
This position will work on the logistics portion of our eCommerce technology stack.. As a senior developer, the role will involve taking on a larger amount of ownership on the project. This role will involve design as well as do hands on PHP Development as well. The person in this role will need to be able to work with minimal supervision. Additionally, they will need to participate in larger architectural decisions, and perform code reviews.
PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY DOING DEVELOPMENT IN PHP.
Key Responsibilities
Develop and maintain high traffic transactional web applications.
Develop and optimize existing features, as well as prototype and implement new features.
Ability to design and implement elegant and simple software solutions for business problems.
Prototyping with new technologies to evaluate them for inclusion in our technology stack
Improving website performance, availability, resource usage
Contributing to the continual improvement of our development process
Skills & Requirements
Strong PHP and MySql capabililities.
Having worked and developed full PHP applications. You should have a good understanding of OOP and about designing scalable web applications.
Minimum 6+ years of experience in PHP.
Solid understanding of general principles of caching and scaling websites, including configuring and optimizing Redis, Apache, and MySQL.
Analytical thinker, self-motivated and driven to learn new technologies.
A constant desire to improve, learn more, and take things higher producing quality deliverables
SHORTLISTED CANDIDATES ARE EXPECTED TO COMPLETE A PHP CODING TEST TO QUALIFY FOR THE INTERVIEW.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon