
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

Similar jobs
About the Role
We are looking for a Senior Android Engineer with deep React Native expertise to build and own the trading
experience on Android — real-time data, interactive charting, fluid interactions, and rock-solid performance. What We’re Looking For
You have shipped production React Native apps that handle real-time data streams, complex UI states, and
performance-sensitive rendering. You understand the Android platform deeply — native modules, bridge
performance, and platform-specific behaviour. Ideally, you have worked on trading, fintech, or data-intensive
mobile products. You take ownership of your features end-to-end, care about code quality, and are comfortable
driving technical decisions independently. What You’ll Do
• Own the mobile trading experience on Android — architecture, performance, and end-to-end quality. • Build and optimize real-time data rendering — WebSocket lifecycle management, efficient list rendering, and minimal re-renders for streaming data. • Integrate complex WebView-based components with bidirectional JavaScript bridge communication. • Collaborate with product and design to deliver polished, intuitive interfaces for a financial product where
trust and clarity are paramount. • Define mobile engineering standards — component architecture, state management patterns, testing
strategy, and performance benchmarks. • Drive code reviews, mentor team members, and champion best practices across the mobile team. • Participate in stabilization and release cycles — profiling, device matrix testing, and regression analysis. Must-Have
• 4+ years React Native experience with production apps on Google Play Store. • Strong TypeScript skills and deep understanding of React Native internals — bridge, native modules, and
performance optimization. • Experience with real-time data handling — WebSockets, efficient UI updates for streaming data, and
state synchronization. • Experience integrating WebView-based components with JS bridge communication. • Proficiency with state management at scale (Redux, Zustand, or MobX).
• Experience with push notifications (FCM), deep linking, and complex navigation patterns. • Strong debugging skills — Flipper, React DevTools, native crash analysis, and performance profiling. Nice-to-Have
• Prior experience building trading, brokerage, or fintech mobile apps. • Experience with charting library integration in mobile apps. • Knowledge of server-driven UI (SDUI) patterns. • Experience with feature flags, A/B testing frameworks, and app modularization. • Familiarity with native Android development (Kotlin) for bridge modules. Tech Stack
Framework React Native
Language TypeScript / JavaScript
State Management Redux / Zustand
Real-time WebSocket, SSE
Charting Charting library via WebView bridge
Testing Jest, Detox (E2E), device matrix testing (Android 10+)
Job Description:-
We are looking for an experienced Team Lead – .NET Developer with 5+ years of hands-on experience in designing, developing, and leading enterprise-level applications. The ideal candidate will have strong technical expertise along with leadership capabilities to guide and mentor the development team.
Key Responsibilities
- Lead, mentor, and manage a team of .NET developers
- Design, develop, and maintain scalable web applications using .NET technologies
- Participate in requirement analysis, system design, and architecture decisions
- Ensure coding standards, best practices, and quality benchmarks are followed
- Conduct code reviews and provide constructive feedback to team members
- Collaborate with stakeholders, product managers, and QA teams
- Troubleshoot, debug, and resolve complex technical issues
- Ensure timely delivery of projects with high quality standards
Required Skills & Qualifications (Must Have)
- 6+ years of experience in .NET development
- Strong expertise in C#, ASP.NET, MVC, Web API, .NET Core
- Mandatory experience in Angular (latest versions preferred)
- Strong knowledge of TypeScript, HTML, CSS, JavaScript
- Experience with SQL Server / relational databases
- Experience in team handling and technical leadership
- Knowledge of RESTful APIs and integrations
- Familiarity with Agile/Scrum methodologies
Preferred Skills (Good to Have)
- Experience with Azure / Cloud services
- Knowledge of Microservices architecture
- Exposure to CI/CD pipelines
Roles & Responsibilities:
- Prepare and maintain E-commerce reports.
- Performing analysis to assess quality and meaning of data
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
- Streamlining communication channels between Sales, Operations, Accounts and other teams.
- Build relationships with Marketplace Sellers/logistics partners/third party vendor/ payment gateways.
- Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
- Assist Marketplace Seller to List product and execute orders.
- Process improvement and simplification.
- Maintain TAT as per set guidelines, to ensure smooth and timely operations.
- Creation of monthly & quarterly PnL
Requirement:
- Overall Experience: Minimum 2 years of experience in data analyst.
- Industry Experience: Fashion / Lifestyle / Retail
- Educational Qualification: Graduation / Post Graduation
- Behavioural Skills: Effective communication skills, prompt & proactive approach and eye for detail.
- Technical Skills: MS Office, Ecommerce metrics and customer focused.
- High-energy, results oriented individual to manage to work in a fast paced environment with quickly changing priorities, strategic approach
Job Location: Bangalore/Mumbai
Key Responsibilities:
A. Sales and Business Development:
Develop and implement a comprehensive sales strategy for the admission business,
targeting Preschools, CBSE, ICSE, IGCSE, IB, and boarding schools within the assigned
territory.
Identify and prioritize target schools and institutions, generating leads through various
channels such as networking, referrals, and online research.
Conduct thorough research on individual schools, understand their admission processes,
pain points, and requirements, and tailor admission sales pitches and product offerings
accordingly.
Engage with school administrators, principals, admission officers, and other stakeholders
to demonstrate the value and benefits of the admission management solutions.
Conduct product presentations and demonstrations to highlight key features and
advantages of the solution.
Develop and negotiate pricing proposals, contracts, and agreements in collaboration with
the sales team and the legal department.
B. Relationship Building and Account Management:
● Build and maintain strong relationships with key decision-makers
● Act as a trusted advisor to schools, providing expert guidance on streamlining
admission processes, enhancing efficiency, and improving the overall admission
experience.
● Conduct regular check-ins with existing customers, address inquiries, and provide
excellent customer service.
● Identify upselling and cross-selling opportunities within the customer base and
develop strategies to maximize revenue.
C. Area Management:
● Effectively manage and prioritize the assigned area, including travel planning,
scheduling meetings, and optimizing sales routes.
● Attend relevant conferences, trade shows, and educational events to network,
gather market intelligence, and represent the organization.
Requirements:
● Proven experience in sales and business development, preferably within the
education sector, specifically in selling admission management solutions to CBSE,
ICSE, IGCSE, IB, and boarding schools.
● Strong understanding of the admission processes and challenges faced by
educational institutions.
● Excellent communication and presentation skills, with the ability to effectively
engage with school stakeholders at all levels.
● The proactive and results-driven mindset with a track record of meeting or
exceeding sales targets.
● Ability to build and nurture long-term relationships with customers.
● Strong negotiation and closing skills, with attention to detail in contract and
agreement management.
● Exceptional organizational and time management skills, with the ability to prioritize
tasks effectively.
● Willingness to travel within the assigned territory as required.
This role demands taking care of the following from our Gurugram Office.
Responsibilities:
• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Work on bug fixing and improving application performance
• Continuously learn and stay updated with iOS platform updates and new technologies
Qualifications we seek in you!
Minimum Qualifications:
• 3+ years of experience in iOS development
• Proficient in SwiftUI and Objective-C
• Experience with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
Preferred Qualifications/ Skills
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple's design principles and interface guidelines
• Experience with Git or other version control systems
• Strong problem-solving and analytical skills
• Bachelor's degree in Computer Science, Engineering or a related field is preferred but not required
Profile- .NET Developer
Experience :- Min 2 + years
Salary – upto7 lpa
Location- Thane West, Owale, Mumbai. Maharashtra
working days- 5 days(09.30 AM to 07.00 PM) wfo
Job Description:
We are seeking a skilled and experienced .NET Developer to join our team. The ideal candidate will have a minimum of 4 years of experience developing and maintaining .NET applications.
The candidate will be responsible for creating, testing, and implementing high-quality .NET software applications that meet the needs of our clients.
Responsibilities:
- Design and develop .NET applications based on customer requirements.
- Write clean, maintainable, and scalable code.
- Collaborate with cross-functional teams to identify, prioritize, and implement new features.
- Participate in code reviews and contribute to the development of coding standards.
- Troubleshoot and debug issues in a timely and efficient manner.
- Provide technical support to internal and external customers.
- Stay up-to-date with emerging trends and technologies in .NET development.
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- 4+ years of experience in .NET development.
- Strong knowledge of .NET Framework and .NET Core.
- Proficient in C#, ASP.NET, and MVC.
- Experience with SQL Server and Entity Framework.
- Knowledge of web technologies such as HTML, CSS, and JavaScript.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent verbal and written communication skills.
Preferred Location: Kalyan, Dombivili, Thane, Mumbai & Navi Mumbai
competitive analysis
Be actively involved in SEO efforts (keyword, image optimization etc.)
Provide creative ideas for content marketing and update the website
Measure the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, WebTrends etc.)
planning social media events
preparing social media content
writing blogs
handling social media accounts
• Prior experience developing with Flutter is preferred
• Experience developing with Dart, whether with Flutter or for the web, is required.
• Experience with third-party libraries and APIs
Location: Nashik/Pune/Bangalore
Responsibilities:
1) Implement product features that are secure, scalable, robust and easy to implement and maintain.
2) Work independently within self-organizing Agile teams.
3) Plan and identify solutions and risks in assigned work.
4) Be responsible for implementing features, provide bug fixes, reviewing code quality to ensure
they work well at cloud scale.
5) Take pride of ownership in code and product features delivered.
Skills:
1) Strong experience in developing enterprise web applications.
2) Expertise on the Microsoft technology stack (ASP.NET MVC 3.5 / 4.0 / 4.5 / .Net Core, Web API,
SQL Server).
3) Candidate needs to be a full stack developer
4) Experience developing applications using following technologies: Microsoft Visual Studio, .NET
Framework, .NET Core, Entity Framework, C#, Angular 6, ASP.NET and WCF Web Services,
ADO.NET, SQL, MVC, REST calls, creation of REST APIs
5) .Net Core is mandatory
6) Experience with GitHub
7) Experience with Cache server integration is a good to have skill (Ncache, Memcache, etc)
8) Good knowledge of Client-side scripting – JavaScript and JQuery, Kendo
9) Knowledge of design patterns is required.
10) Ability to deliver software and artefacts independently.
11) Good understanding of project architecture and software development processes









