Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Shubham Vishwakarma
Full Stack Developer - Averlon
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Experience Required: Minimum 2 years
Key Skills: C#, ASP.NET, MVC, SQL Server, Front-end technologies (preferred), Agile methodologies (preferred)
Job Description:
We are seeking a skilled .NET Developer to join our team at EaseMyTrip. This is a replacement position, and we are looking for a candidate with a minimum of 2 years of professional experience in .NET development. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions.
Key Responsibilities:
- Develop, test, and maintain software applications using .NET technologies.
- Collaborate with cross-functional teams to define, design, and implement new features.
- Troubleshoot, debug, and resolve technical issues promptly.
- Participate in code reviews and ensure adherence to coding standards.
- Contribute to the continuous improvement of development processes and practices.
Requirements:
- Proficiency in C#, ASP.NET, and MVC frameworks.
- Experience with SQL Server and database management.
- Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
- Understanding of agile development methodologies.
- Strong problem-solving skills and attention to detail.
About the Company
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now and our family is constantly growing.
We have built a complex and high converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.
Funding:
We raised $5 Million in a Series A funding round led by RPSG Capital Ventures, with participation from Kotak Alternate Asset Managers
Responsibilities:
- Driving the Digital Product Development for Nutrabay, in an analytical and structured way across platforms (Web, Mobile & App).
- Driving various growth initiatives at Nutrabay such as partner platforms and modules..
- Owning various modules such as affiliate management systems, referral and loyalty and evolve them in line with business objectives and consumer effectiveness
- Create simple and effective product documentation including Product Requirement Docs(PRD’s), Research Docs, Sprint Reviews etc. ensuring seamless transition of features and tasks between cross-functional teams.
- Ensuring timely product sprints and removing any bottlenecks that could hinder the development sprints.
- Tracking features success via success metrics through the month post every feature/module launch and update.
- Ideate Product features & drive iterations based on qualitative and quantitative user feedback.
- Designing workflows and wireframes for digital internal & external modules while ensuring a high-class User Experience(UX) on web and mobile.
- Work closely with engineers to ship features and product improvements.
- Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met.
- You should understand, track and optimize the product journey for buyers based on data.
- Collaborate with internal stakeholders in support, marketing, sales and business to develop launch strategy, product messaging and training
- Identify market opportunities and contribute to the product vision and business strategy.
About you:
- Have 2-3 years of experience ideally working on Consumer-Facing, Large-Scale growth products.
- Have worked or know at least 50% of the E-Commerce modules listed below:
- Orders Management Systems
- CRM & Omni-channel Automations such as Moengage, Clevertap etc
- Gift Cards
- Affiliate Programs
- Personalisation & Recommendation Systems
- Loyalty Management Systems
- Are a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
- Are Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project.
- You possess basic wireframing and UX understanding so you can create workflows and features that get teams excited.
About Nutrabay:
Nutrabay was born out of a problem that all health and nutrition stores in India could not actually ensure the authenticity of products they deliver as they were all a marketplace. This is not the best situation when you need to ensure 100% authenticity of products as the website selling these never know what the 3rd party seller is actually sending to the customer via their website. This is where we saw a huge problem to be solved. A website that lists no 3rd party seller, no middlemen, fulfills and ships direct to the customer, get certified by all the brands for authentic products and is able to offer comfortable price points at the same time.
Today, we have found huge success in solving this problem. We’re proud of it, and will continue to innovate and bring exciting products that help you become a better version of yourself. Learn more: https://nbay.cc/3424Dz0
Machine Learning (ML)Experience 3 to 8 Years
Skill Set
- experience in algorithm development with a focus on signal processing, pattern recognition, machine learning, classification, data mining, and other areas of machine intelligence.
- Ability to analyse data streams from multiple sensors and develop algorithms to extract accurate and meaningful sport metrics.
- Should have a deeper understanding of IMU sensors and Biosensors like HRM, ECG
- A good understanding on Power and memory management on embedded platform
- Expertise in the design of multitasking, event-driven, real-time firmware using C and understanding of RTOS concepts
- Knowledge of Machine learning, Analytical and methodical approaches to data analysis and verification and Python
- Prior experience on fitness algorithm development using IMU sensor
- Interest in fitness activities and knowledge of human body anatomy
About MobileFirst : Software Application development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Singapore.
Currently our focus is to build new clients in Sports, Health & Wellness, FinTech & eCommerce line of business.
What are we looking for?
- Must have proven experience of selling software services in International Markets.
- If not services we can consider people with experience of selling software products as well.
- Somebody who has experience of end to end sales cycle
- Somebody who has worked in a revenue based target environment.
- Should be mature, empathetic, self-driven and creative.
- Should be able to take initiatives, learn new things, dependable, co-operative and a team player.
- Adapative for working as per different timezone.
- Should able to take at least 6 to 7 Introduction meetings with clients.
Benefits:
- Opportunity to build & scale the Sales team
- Incentives on achieving the targets
- Work from home on an approval basis
- Opportunity to travel & represent organisation on various forums, conferences etc.
Project Management officer
The Job in short
As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.
Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.
Meet the job
Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.
You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.
How about you
● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;
● You have 3-8 years of work experience.
● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.
● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.
● Act as an escalation point of contact to clients in case of any major disruption to service.
● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.
● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.
● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;
● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;
● You are very much hands-on and have the mentality to get things done;
● Proficiency in English is an absolute must since you will be dealing with clients across the globe;
● Additional local languages are most welcome;
● We are extra delighted if you have experience in the finance industry.
Python
Django
Flask
MongoDBJD / Skills Sets
1. Good knowledge on Python
2. Good knowledge on My-Sql, mongodb
3. Design Pattern
4. OOPs
5. Automation
6. Web scraping
7. Redis queue
8. Basic idea of Finance Domain will be beneficial.
9. Git10. AWS (EC2, RDS, S3)
PythonDjango
HTML/CSS- Back-end development using Python/Django
- Front-end development using CSS, HTML and JS
- Write reusable, testable, and efficient code
- Implement security and data protection
- Use Amazon Relational Database Service
- Commit, push, pull and sync to Bitbucket, GitLab
- Deployment of code on MS Azure and AWS
- Build efficient scripts and cron jobs in GCP
- Connect apps and automate workflows using Integromat
- 3+ years of Professional Full time experience building and maintaining complex software on a cross-functional team. You'll join us in writing clean, maintainable software that solves hard problems. You'll write testable, quality code. You'll push the team and the mission forward with your contributions.
- Python and Django
- Strong database skills
- Basic systems administration
- Bachelors or Masters in Computer Science Engineering (or equivalent)
- Minimum product dev experience of 3+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
- You're an incessant problem solver and tougher the problem gets, more fun you have.
- You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production env and finally monitoring.
- Sound working knowledge of HTML, CSS and JS is an add-on
- Technical know-how of MS Azure, AWS and GCP are desirable
- Understand and keep the technical documentation up-to-date on Confluence
- Collaborate work using bug tracking and project management tools like Jira, Redmine
Develop firmware, system software for medical devices\ Automotive ECUs\ IoT edge devices & gateways. Implement the logic and protocols and communications on 32-bit microcontrollers, configure OS, timers, tasks, interrupts, and communicate with external modems, SoCs, trans-receivers to design, code, and test desired functionality as per customer requirements
Job Requirements :
- Hands-on experience in firmware development using C language
- Hands-on experience in writing low-level device drivers for microcontrollers
- Know of real-time Operating system concepts, tasks, and interrupts’ configuration
- Hands-on experience with in-circuit debuggers
- Knowhow of wired and wireless communication protocols
- Basic understanding of HW circuits, power supply designs, sensors, and actuators’ interfaces
- Experience in implementing SW development quality processes like ISO 9001 or ASPICE
- Good written and oral communication skills
HTML/CSS
PHP
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Full Stack Developer - Averlon