Customer Delight Manager- Looking for Female folks
an early-stage startup backed by Y-combinator
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
Agency job
via Qrata
3 - 9 yrs
₹8L - ₹25L / yr
Remote only
Skills
Customer Success
Customer Support
Customer Retention
Customer Acquisition
chat process
Responsibilities
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
Similar jobs
Remote only
3 - 7 yrs
₹40L - ₹70L / yr
Engineering from top tier 1 college
Role & Responsibilities
You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly
You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs
Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production
Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs
Developing software in Rust
Maintaining and improving existing rust codebases.
Read more
Hyderabad, Ahmedabad
6 - 14 yrs
Best in industry
Angular (2+)
AngularJS (1.x)RESTful APIs
NodeJS (Node.js)MySQL
+6 more
Senior Software Engineer (Frontend) – Credit Card Platform (Team Lead)
What you'll do:
- Perform complex application programming activities with an emphasis on mobile development: Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
- Assist in the definition of system architecture and detailed solution design that are scalable and extensible
- Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
- Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
- Become a subject matter expert for our mobile applications
- Deliver amazing solutions to production that knock everyone’s socks off
- Mentor junior developers on the team
What we’re looking for:
- Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
- A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
- A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
- Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
- Flexible and willing to accept change in priorities, as necessary
Basic Qualifications:
- Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
- At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript
- At least 2 years of experience building iOS-based applications utilizing hybrid technologies
- At least 2 years of experience with AWS and/or Openshift
- Experience integrating with native device API’s (iOS)
- Experience with front-end and/or mobile-specific testing frameworks
- Strong experience in object-oriented design and development
- Knowledge of building and consuming RESTful APIs
- Excellent sense of web design, passionate about creating and refining great mobile user experiences.
- Ability to manage multiple tasks and consistently meet established timelines
- Strong collaboration skills
- Excellent written and verbal communications skills
Preferred Qualifications:
- Proficient with Apache Cordova framework
- Built or maintained custom Cordova plugin
- Demonstrable knowledge of native coding background in iOS
- Understanding of Apple certificate and profile management
- Experience developing and deploying applications within Kubernetes based containers
- Experience in Agile and SCRUM development techniques
Read more
Remote only
1 - 2 yrs
₹2.4L - ₹4L / yr
Customer Service
Sales
Communication Skills
Interpersonal Skills
We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on.
- The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals.
- The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
- Understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel.
- Record client feedback and maintain a customer database.
Read more
Bengaluru (Bangalore)
1 - 5 yrs
₹2.5L - ₹3.6L / yr
Marketing
FMCG
Digital Marketing
Product Marketing
Cataloguing
+1 more
Roles & Responsibilities:
Promoting the company's existing brands and introducing new products to the market.
Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
Gathering, investigating, and summarizing market data and trends to draft reports.
Implementing new sales plans and advertising.
Product Marketing, catalog management,
Inventory management
Dynamic price Management
Knowledge, skills, and attributes
Bachelor degree/ Management
6 months to 1 year of relevant Work Experience,
2022 Passout candidates, Internship in related field.
Great communication skills
Experience in FMCG industry is a plus.
Bangalore based candidates from Tire 1 and Tire 2 colleges
Key Skills:
Strong communication and interpersonal skills. Especially the ability to work cross-departments to achieve results
Strong Project management skills
Ability to get things done
Self Driven
Analytical oriented
Ability to merge creative and analytical insights
Strong creative bent of mind.
Communicate clear decisions, next steps, and accountability
Read more
Gurugram
14 - 20 yrs
₹50L - ₹70L / yr
Integrated marketing
Media Strategy
Campaign Strategy
About the role -
The Strategy group is focused on moving the discipline forward into a new era of consumer and media behaviour impacted by the rapid digital transformation in India. Your role will focus on data-linked insights and business solutions. You’ll find all the usual Strategy responsibilities apply - inspiring and applying audience, market and product insights; creating
robust media lead strategies and tactics to further our client’s business and communication objectives. This will also entail working with our internal teams and partner agencies to develop and present the most interesting ideas.
On top of all of that, we push for more.
We puzzle over new data sets, new signals from social platforms, new ways to design creative assets, new testing structures, and new ad products for our clients. It’s all new, unknown and just waiting for us to figure it out.
Day to day? You’re operating as the main Strategic point of contact across a few product brands and many campaigns - under the leadership of the Head of Strategy, India, all while doing research, formulating insights, brainstorming new ideas and reviewing data with serious rigor.
Some of the things we’d like you to do:
- We’d like you to be a trusted resource and partner to our clients, especially their product marketing and innovation leads, not afraid to have the tough conversations, when necessary, but also willing to adapt to their needs.
- We emphasize behaviours. We value emotional intelligence, curiosity, and collaboration above all else. We are looking for a person that is comfortable doing their own research, as well as pulling out and presenting the key insights and ideas. Someone who Ensure strategy stays a “common thread” throughout tactical planning and idea presentations – holding the entire product together.
● Evangelize the practice and its value proposition by working closely with Internal Leads of our client business teams and cross-functional teams like Content, Analytics etc.
● Identify key audiences - sizing and profile using data points, to determine whether given audience can achieve the client’s business objective
● Within the aligned audience(s), identify key human truth (insight) using data (quantitative/qualitative) that leads to a communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/ behaviour (from/to)
● Build activation platforms/ideas stemming from data-backed cultural or behavioural insights
● Set budget allocation - topline between online/ offline & key channels identified for each in order to hit the objective
● Consult on learning agendas & implications for all campaigns/projects - take the learning and apply to the next project
● Be the guardian of consumer journeys focusing on not just performance, but also for building emotional connection with our audience through media
● Build and grow senior client relationships - become the client’s consultant (not limited to campaigns and briefs, but business, communication including content and media), in particular Marketing Directors and CMOs
● Build and nurture constructive relationships with the creative agencies
● Brining the best from the outside in - Be the in-agency/ external expert of category and consumer trends (especially media related but not limited to), and apply that knowledge to strategy
● Write / develop agency POVs based on latest trends and developments that matter to our industry/clients
● Work on non-campaign projects such as brand portfolio, brand positioning, GTM strategy as necessary.
A bit about yourself:
● At least 14 years of relevant experience (strategy, media, consulting, research)
● Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)
● Ability to navigate both the digital ecosystem not limited to Facebook, Google, Twitter, LinkedIn, OTTs, and Linear TV, other offline media – to drive integrated communication process
● Understanding of brand and performance objectives
● Succinct in understanding client business, should be able to translate business objectives to Media and close the loop with measurable metrics.
● Deep understanding on planning, audience research and measurement tools; with ability to land into media solutions
● Refine and implement Strategy/ Planning tools by collaborating with the global and regional counterpart
● Vision for where communications strategy and the wider marketing industry is going
● More analytical than creative, yet strong in both
● A Passion to help and develop people – making yourself readily available to answer questions and offer support to the wider business team, and the ability to motivate people to succeed
● Experience in managing teams, including training, individual growth and development plans
● An MBA is a plus but not a must
The Strategy group is focused on moving the discipline forward into a new era of consumer and media behaviour impacted by the rapid digital transformation in India. Your role will focus on data-linked insights and business solutions. You’ll find all the usual Strategy responsibilities apply - inspiring and applying audience, market and product insights; creating
robust media lead strategies and tactics to further our client’s business and communication objectives. This will also entail working with our internal teams and partner agencies to develop and present the most interesting ideas.
On top of all of that, we push for more.
We puzzle over new data sets, new signals from social platforms, new ways to design creative assets, new testing structures, and new ad products for our clients. It’s all new, unknown and just waiting for us to figure it out.
Day to day? You’re operating as the main Strategic point of contact across a few product brands and many campaigns - under the leadership of the Head of Strategy, India, all while doing research, formulating insights, brainstorming new ideas and reviewing data with serious rigor.
Some of the things we’d like you to do:
- We’d like you to be a trusted resource and partner to our clients, especially their product marketing and innovation leads, not afraid to have the tough conversations, when necessary, but also willing to adapt to their needs.
- We emphasize behaviours. We value emotional intelligence, curiosity, and collaboration above all else. We are looking for a person that is comfortable doing their own research, as well as pulling out and presenting the key insights and ideas. Someone who Ensure strategy stays a “common thread” throughout tactical planning and idea presentations – holding the entire product together.
● Evangelize the practice and its value proposition by working closely with Internal Leads of our client business teams and cross-functional teams like Content, Analytics etc.
● Identify key audiences - sizing and profile using data points, to determine whether given audience can achieve the client’s business objective
● Within the aligned audience(s), identify key human truth (insight) using data (quantitative/qualitative) that leads to a communication platform (one-liner) that demonstrates what a brand should be saying to them and how it should be behaving in media to drive the change in perception/ behaviour (from/to)
● Build activation platforms/ideas stemming from data-backed cultural or behavioural insights
● Set budget allocation - topline between online/ offline & key channels identified for each in order to hit the objective
● Consult on learning agendas & implications for all campaigns/projects - take the learning and apply to the next project
● Be the guardian of consumer journeys focusing on not just performance, but also for building emotional connection with our audience through media
● Build and grow senior client relationships - become the client’s consultant (not limited to campaigns and briefs, but business, communication including content and media), in particular Marketing Directors and CMOs
● Build and nurture constructive relationships with the creative agencies
● Brining the best from the outside in - Be the in-agency/ external expert of category and consumer trends (especially media related but not limited to), and apply that knowledge to strategy
● Write / develop agency POVs based on latest trends and developments that matter to our industry/clients
● Work on non-campaign projects such as brand portfolio, brand positioning, GTM strategy as necessary.
A bit about yourself:
● At least 14 years of relevant experience (strategy, media, consulting, research)
● Prior experience working on a global brand, with a proven track record of driving media and campaign strategies (along with presenting them to senior stakeholders)
● Ability to navigate both the digital ecosystem not limited to Facebook, Google, Twitter, LinkedIn, OTTs, and Linear TV, other offline media – to drive integrated communication process
● Understanding of brand and performance objectives
● Succinct in understanding client business, should be able to translate business objectives to Media and close the loop with measurable metrics.
● Deep understanding on planning, audience research and measurement tools; with ability to land into media solutions
● Refine and implement Strategy/ Planning tools by collaborating with the global and regional counterpart
● Vision for where communications strategy and the wider marketing industry is going
● More analytical than creative, yet strong in both
● A Passion to help and develop people – making yourself readily available to answer questions and offer support to the wider business team, and the ability to motivate people to succeed
● Experience in managing teams, including training, individual growth and development plans
● An MBA is a plus but not a must
Read more
Coimbatore
6 - 15 yrs
₹1L - ₹15L / yr
NodeJS (Node.js)
Amazon Web Services (AWS)Responsibilities
- Understand the high-level product roadmap for the squad and immediate features to be developed, contributing to high-level estimation and lay-out of the development sequences. Complete complex development tasks with minimal guidance
- Constantly and actively contribute to pushing code to production with the objective of becoming a main contributor. Write testable, efficient, and reusable code suitable for continuous integration and deployment, that respects best practices and industry development standards
- Review Unified Modeling Language (UML) diagrams and technical documentation, ensuring its quality. Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.
- Drive the adoption of best practices & regular participation in code reviews, design reviews, architecture discussions
- Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create.
- Implementation of long-term technology vision for your team. Responsible for the complete architecture of your product.
- Creating architecture & designs for new solutions around existing/new areas u Decide technology & tool choices for your team & be responsible for them.
- Be accountable for code quality with the assistance of a QA Analyst to conduct adequate testing.
- Review and contribute to technical documentation. Contribute actively to the design of the solution, challenging other members on technical decisions.
Skills
- Working with other TypeScript developers and software engineers to develop Front-end and back-end architecture that’s well-structured and flexible, along with the APIs to support it.
- Developing and implementing Back-end architecture to support user interface concepts.
- Developing and implementing highly responsive user interface components using Node concepts.
- Create data visualization tools, libraries, and reusable code for prospects.
- In-depth knowledge of TypeScript, CSS, HTML, and back-end languages.
- Knowledge of Backend service like AWS Services, Microservice, Serverless software.
Qualifications
- Bachelor's degree in computer science, computer engineering, or related field.
- Proficiency with TypeScript, CSS, HTML, and Back-end languages.
- 7+ years’ experience in Node JS, Typescript, NoSQL, RDBMS, AWS Services
- The ability to learn new technologies quickly
- The ability to communicate complex procedures to other colleagues.
Read more
kerala, Kochi (Cochin), Bengaluru (Bangalore), Coimbatore
3 - 14 yrs
₹7L - ₹12L / yr
.NET
C#ASP.NET
MVC Framework
.netcore
+1 more
Location – Kochi
Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL
*Knowledge in Power BI would be a add on.
* Experience in upgrading, configuring and debugging existing systems
* Providing technical support for web, desktop and mobile applications
*Proficient in writing clean, scalable code using .NET programming languages
*Develop documentation throughout SDLC
*Serve as an expert on applications and provide technical support
*Revise, update, refactor and debug code to improve existing software
* Analytical mindset & problem solving aptitude & implementing the best solution as per needs
* Superior communication skills as the role involves daily client interactions
Read more
Remote, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹1L - ₹9L / yr
NodeJS (Node.js)
Javascript
MongoDB
Express- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Keeping informed of advancements in the field of Node.js development.
Read more
Mumbai
3 - 7 yrs
₹6L - ₹15L / yr
JavaJ2EE
Struts
Spring
Hibernate (Java)
+2 more
JAVA & Angular Developer - Analysis, Development and Deployment
·Candidate should have excellent working knowledge of Core Java
Candidate should have excellent working knowledge of AngularJS framework.
Candidate should have excellent working knowledge of Spring framework (Spring MVC, Spring Restful, Spring Batch)
The candidate should have worked on a full life-cycle project.
Excellent Troubleshooting capabilities and good turnaround time.
Analyse requirements in coordination with Business Analyst team
Provide estimates for Development workloads
Design and implement the requirements with a TDD approach.
Candidate should have excellent working knowledge of HTML/CSS/JavaScript
Read more
Pune
4 - 6 yrs
₹2L - ₹8L / yr
.NET
React.js
XML4 to 6 of years programming experience with Microsoft technologies and web application development (.Net development using MVC, Web API and C# technologies )
Must have experience with automated unit testing.
Exposure to unit test cases.
Must have expertise in C#, ASP.Net (Framework 3.5+), OO Programming, XML, XSL, HTML, Web API, ADO or ADO.Net
Experience with SQL Server database technologies (TSQL/SSIS/DTS) is essential
Must have experience working with JavaScript, jQuery, CSS, HTML or any modern development frameworks
Hands-on project experience with various popular JavaScript libraries/frameworks (ReactJS)
ReactJS experience.
Solid understanding about Agile methodology is essential
Experience with the JavaScript Library
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort