![an early-stage startup backed by Y-combinator's logo](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fdefault_company_picture.jpg&w=3840&q=75)
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
![companies logos](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fhiring_companies_logos-v2.webp&w=3840&q=80)
Similar jobs
![Avishya Trading Private Limited](/_next/image?url=https%3A%2F%2Fcdnv2.cutshort.io%2Fcompany-static%2F66cd9a66b5d48300269cddc1%2Fuser_uploaded_data%2Flogos%2Fcompany_logo.png&w=256&q=75)
Avishya is an Omnichannel high end Indian Ethnic Apparel Retail Company. We sell finely curated Heritage Handloom Sarees and Dress Material from weavers & artisans from Across India.
Job Description:
Designation: Store Sales & Customer Support - Executive (Female)
Roles and Responsibilities:
- Actively promote our range of heritage handloom sarees and clothing to potential customers who visit our website.
- Understand customer needs and communicate how the product adds value to meet those needs.
- Upsell or cross-sell additional products or services to maximize sales revenue.
- Provide personalized recommendations and suggestions based on customer preferences.
- Follow up with customers to ensure their satisfaction and encourage repeat purchases.
- Communicate with Customers both pre and post purchase - Emails, Web chats, WhatsApp Chats, Phone Call.
- Order checking and Quality Checks prior to shipping products to customers.
- Follow up with Logistics for tracking shipments, and order fulfilment.
- Make video product demos of sarees and clothes to customers who need more information.
Key Skills:
- English communication skills - Oral, Telephonic and Written.
- Pleasant and sweet temperament.
- Systematic follow ups with customers.
- 0-2 Years of experienced candidates can apply.
- Retail experience is an added advantage.
Location: Chennai
Website: www.avishya.com
Have a background in IT through experience and Education.
Working in a team and also in a solo manner if required.
Crystal reports knowledge will be an addon.
Seeking a Sales Executive with 2-4 years of experience to sell our health tech product for storing medical images. Responsibilities include developing sales strategies, prospecting, client relationship management, and collaborating with cross-functional teams.
Key Responsibilities:
1. Business Development: Identify new business opportunities within healthcare, targeting hospitals, clinics, and diagnostic centers.
2. Sales Strategy: Develop and execute effective strategies to achieve sales targets through prospecting and networking.
3. Product Knowledge: Gain a deep understanding of our product and articulate its value propositions to potential clients.
4. Client Relationship Management: Build and maintain strong relationships with key decision-makers, providing exceptional customer service.
5. Consultative Selling: Conduct needs assessments and present tailored solutions to address clients' requirements.
6. Pipeline Management: Efficiently manage the sales pipeline, prioritize leads, and update CRM systems.
7. Collaboration: Work closely with cross-functional teams to ensure alignment and support for sales initiatives.
Qualifications:
- Master's degree in Business Administration or related field.
- Proven track record in B2B sales, preferably in healthcare or technology.
- Strong communication and negotiation skills.
- Ability to work independently and in a fast-paced environment.
- Familiarity with medical imaging or healthcare IT solutions is a plus.
- Proficiency in CRM software and Microsoft Office Suite.
Join us in revolutionizing healthcare technology. Apply now with your resume and cover letter.
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fangular.png&w=32&q=75)
Dare2Compete is looking for MEAN or LAMP Stack Developers. Developer responsibilities include building our application from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Responsibilities of the Candidate:
- Write well-designed, testable, efficient code by using the best software development practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Be responsible for maintaining, expanding, and scaling our products
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- End-to-end management and coding of all our products and services
- To make products modular, flexible, scalable and robust
Our Tech Stack:
- AngularJS 10
- React
- PHP Laravel
- Mongo DB
- Express.js
- NodeJS
- MYSQL 8
- NoSQL DB
- Linux OS
- Apache
- Amazon AWS services – EC2, WAF, EBS, SNS, SES, Lambda, Fargate, etc.
- The whole ecosystem of AWS
- And many more…
Required Experience, Skills, and Qualifications:
- Must have at least 1 year of experience to a maximum of 10 years of experience in the technologies that we work with
- Proven working experience in programming – Full Stack
- Top-notch programming and analytical skills
- Must know and have experience in AngularJS 2 onwards
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object-Oriented Programming and web application development
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
- B.Tech in Computer Science or a related field or equivalent
Salary: As per industry benchmarks. This won’t be a restriction for the right candidate.
· Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
· Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.
· Communicating with end-users to fully understand client expectations.
· Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
· Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.
· Managing technical delivery of integrations and custom extensions.
· Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
· Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
· http://salesforce.com/" target="_blank">Salesforce.com
· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.
Who you are
· 4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 2 years of hands-on experience in Salesforce Lightning development.
· Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Javascript within the Aura framework.
· Solid experience in Lightning component development and Salesforce customization.
· Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform
· Minimum of 2 year Lightning Component development experience.
· Minimum of 3+ year experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
· Minimum of 2 years experience with Lightning Design System framework.
· JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
· Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
· Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)
· Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable
· Strong knowledge of Agile methodology
· Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
· Experience in SFDC customization, integration, and administration
· The ability to lead workshops and provide direction to your team members
· Excellent communication and presentation skills
Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.
Experience - 4-10yr
Location -Bangalore,Pune,Chennai,Hyderabad
NP - immediate joiner to 30 days
Website sales for US/ UK/ Canada/ Europe based businesses
Night shift 8pm - 5 am
Morning Shift 10am - 7pm
Huge incentive on achieving targetInternational B2B sales
Experience-0.6 to 1 yrs prior experience in webste process or any international voice process experience.
Job brief
We are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Java developer roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing.
Java developer responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Requirements
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience as a Sun Certified Java Developer
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience with test-driven development
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fangular.png&w=32&q=75)
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Fgolang.png&w=32&q=75)
![icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fsearch.png&w=48&q=75)
![companies logos](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fhiring_companies_logos-v2.webp&w=3840&q=80)