
Customer Delight Manager- Looking for Female folks
at an early-stage startup backed by Y-combinator
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills

Similar jobs
Job Description:
We are looking for a Business Development Executive who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing relationships with the architects and be the face of the company.
Key Responsibilities:
Making calls and getting in touch with architects and designers
Generating leads and updating the reporting officer
Analyzing the data and adapting to required change in strategies.
Travelling with the team to the different cities
Networking and client servicing at the event.
The above job profile promises immense exposure and requires to be in touch with high-level professionals in the field of Design such as Architects, Designers, Builders , MD's and CEO' and people of Management from mid to big size corporates of the Industry.
Eligibility
Minimum 1 year of experience in business development role
Exceptional communication and interpersonal skills.
Smart, Confident and Presentable
Proactive, with a keen eye for detail.
Must be willing to work from office only
Key Responsibilities:
*Conduct door-to-door sales visits in your territory.
*Build strong relationships with potential clients, offering tailored solutions.
*Generate leads and surpass sales targets.
*Collaborate closely with the team to implement effective sales strategies.
Requirements:
*Proven B2B sales experience, especially in door-to-door sales.
*Strong communication and negotiation skills.
*Results-driven and self-motivated.
*Thrives in a fast-paced environment.
Experience: 6-8 years
Must have
- Minimum 5 years of Testing experience , with at least 3 years of Test Automation
- “Automation first” attitude.
- Strong sense of accountability and ownership.
- Good team player and communicator with a flexible, customer-driven attitude.
- Agile / Lean attitude and mindset.
- Believe in daily improvement, easily adapt to change and have fun while doing it.
- Work well independently and within a team.
- Knowledgeable about different Software Delivery Lifecycles.
- At least 1 year experience in using at least one tool for:
- Test automation tools: Selenium Web driver, Postman, RestApi Automation
- Non-functional testing: JMeter, HP LoadRunner
- BDD: Cucumber, Specflow
- Scripting/ programming languages: C# (mandatory),JavaScript,Java
- CI/CD: TFS, Bamboo
- GIT: GitLab, Bitbucket
- Deployment tool: Octopus
- At least 1 year proven experience of agile testing in Scrum/Kanban, under BDD.
- Good knowledge of testing aspects (both manual and automated), test data generation and management, reporting.
We are hiring Full Stack Developers who are passionate, self-driven and capable of working in both frontend and backend technologies. They will work closely with our product team in building features and applications to directly benefit the product's growth.
We have a ton of interesting problems to solve. You will be surrounded by hard-working and smart developers who share the same goals as yours.
Responsibilities:
- Managing the complete software development process from conception to deployment
- Developing and managing well-functioning databases and applications.
- Modifying and testing changes to previously developed program
- Working effectively in collaboration with other teams /partners in Scaled Agile Framework and other support functions when required with a continuous focus on improving applications.
- Ensuring quality delivery of the code to UAT and production environments with complete ownership.
- Working towards improving code quality standardization.
- Maintaining and upgrading the software following deployment
- Managing the end-to-end life cycle for the production of software and applications
- Overseeing and guiding the analyzing, writing, building, and deployment of software
- Overseeing the automated testing and providing feedback to management during the development process
- Being creative in using tools and third-party services to deliver the code faster
Requirements:
- Extensive experience in Python in the backend
- Experience in web frameworks like Django
- Proficiency in HTML, CSS and Javascript front-end frameworks such as React, Vue or such
- Experience with Postgres, SQLite
- Experience with Version Control Systems like Git
- Sound knowledge of Software engineering best practices
- Sound knowledge in RestFul API Design
- Good knowledge of database concepts
- Good understanding of incorporating ML models in Python applications
- Strong communication skills
- Experience in maintaining production servers
- Experience with AWS / Digital Ocean / Heroku
Must be very strong in UI framework (Angular)
· Good understanding of core JavaScript and OOJS concepts.
· Working experience in Web services (SOAP/Restful) integration, failure analysis etc...
· Hands-on development experience using JavaScript, HTML5, CSS 3, AJAX, JSON, Bootstrap, Angular.
· Full stack development experience with C#, ASP.NET MVC, Web API.
Greetings from Zealous Services !!!
Looking for your career in 3D Modelling and Animation Field???
We have Immediate requirements for 3D Trainees.
Experience: Freshers
Designation: 3D Trainee
Training Period: 2 months (with monthly Stipend)
Flexible to work in Rotational Shifts (Fixed Day shifts for Female Candidates).
Chennai Candidates preferred.
Educational Qualifications: Any Graduates can apply (2019 - 2022 passed outs)
About
Company is a platform of digital first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being. You can check out the digital health clinic for men at manmatters.com and the digital health clinic for women at bebodywise.com
Role
As the lead for the frontend development team at this , you will be the sole owner of the entire FE development cycle for our consumer-facing web products in ReactJS. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences. You would also need to control the mobile app development lifecycle on ReactNative.
Responsibilities
- Overlook development of all user-facing products in React
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high quality code
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
- Focus on code maintainability and performance of application
- Provide technical advice and assists in solving programming problems
- Use Server Side Rendering when applicable
- Enhance SEO, Analytics and overall frontend architecture for better performance
Requirements
- 4+ years of experience building frontend for consumer facing products
- 2+ years on ReactJS for consumer facing products
- 1+ years of Team Lead/Management experience
- Thorough understanding of architecting the frontend system with Server Side Rendering
- Good foundation in design and a knack for designing interactions and elegant interfaces
- Understands app development cycle
- Experience with NodeJS for Server Side Rendering/coordinating with the backend team for API requirements
- Must come up with caching solutions where required to speed up the website load speed and improve customer experience
Responsibilities:-
- Research and identify new business opportunities including new markets, growth areas, trends, customers, partnerships, products and services.
- Faster and develop relationship with customers/clients.
- Work strategically carrying necessary planning in order to implement operational changes.
- Have a good understanding of the businesses products or services and be able to advise others about them.
Requirements:-
- Marketing experience(2-4years)
- Self development and continuing personal development
- Multitasking & leadership quality
- Must have problem solving quality & have management skill











