Cutshort logo
Work Companion logo
Customer Success Manager
Customer Success Manager
Work Companion's logo

Customer Success Manager

Dhruv Sharma's profile picture
Posted by Dhruv Sharma
1 - 3 yrs
₹4L - ₹6L / yr
Gurugram
Skills
Customer Relationship Management (CRM)
SaaS
End-user training
Customer Retention
Communication Skills
Stakeholder engagement
Relationship development
MS-Office
PowerBI

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

 

Location

Onsite. Gurugram.

 

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

 

What do you need to ace your role?

  • Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
  • Act as a techno-functional consultant and provide recommendations on process
  • Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
  • Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with WoCo
  • Identify risks proactively, mitigate and escalate as deemed appropriate
  • Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
  • Excellent communication and presentation skills.
  • Excellent relationship-building skills
  • Be a cultural champion and energy driver

 

Requirements

  • 2-4 years of experience in Customer Success in SaaS
  • Exceptional communication and presentation skills, coupled with excellent listening skills
  • Analytical and data-driven with ability to work with multiple stakeholders
  • Demonstration of good product and consumer thinking during his/her career
  • Hands-on and a quick learner. Comfortable with learning new technology
  • Basic tech skills especially knowledge of python, Power BI will be a plus
  • This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
  • We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Work Companion

Founded :
2020
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

WoCo - Touch Free Time & Attendance | Cloud HRMS | WoCo | Work Companion Llp
Read more

Company social profiles

bloglinkedinfacebook

Similar jobs

Unique Domain Startup
Unique Domain Startup
Agency job
via Qrata by Blessy Fernandes
Remote only
5 - 10 yrs
₹38L - ₹60L / yr
skill iconPython
skill iconDjango
skill iconAmazon Web Services (AWS)
ECS
We are looking for someone who loves working with:
 Python. Django Rest Framework experience would be great, but not essential! We prioritise
quality over quantity.
 Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
 Docker, Kubernetes, Helm, OpenShift and associated tooling.
 AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
important to us.
 The challenge of scaling a global, distributed API to 10,000+ requests per second.
 We have SDKs in a bunch of languages, so the more polyglot you are the better.
 If you like writing JS and React that would be awesome too.
Read more
Flexable
at Flexable
2 candid answers
Udhay Chezhiyan
Posted by Udhay Chezhiyan
Remote only
8 - 10 yrs
₹8L - ₹10L / yr
Sales

About Flexable

Flexable is a new-age freelancing platform built to empower startups, SMEs, and growing brands to connect with the right professionals—across marketing, tech, creative, and beyond. We’re shaping the future of flexible work, one high-impact match at a time.

The Role

We’re looking for a mission-driven Co-Founder to lead all things Revenue & Partnerships. You’ll be the commercial engine of Flexable—building monetization strategies, forging powerful partnerships, unlocking revenue streams, and helping us scale to 100x.

If you’re entrepreneurial, love building from scratch, and thrive in fast-paced zero-to-one environments, we want to talk.

What You’ll Do

  • Own revenue — define and execute strategies to acquire, retain, and grow paying customers
  • Build strategic partnerships — with marketplaces, SaaS tools, agencies, B2B ecosystems, and affiliates
  • Explore monetization levers — memberships, subscriptions, lead-gen models, commission-based funnels, etc.
  • Work closely with Product & Growth — to shape user flows, pricing, upsells, and conversion optimization
  • Develop go-to-market (GTM) plans — for different customer segments: startups, SMBs, and enterprise clients
  • Fundraising support — help shape the narrative around traction, GTM, and business model when speaking to investors
  • Track KPIs — like CAC, LTV, churn, revenue velocity, and partnership ROI

You Should Be

  • An operator at heart — you know how to hustle and build playbooks that work
  • Experience in B2B sales, growth, or partnerships (marketplace or SaaS background is a big plus)
  • Startup-minded — comfortable with ambiguity, moving fast, and wearing multiple hats
  • Deeply curious about the future of work and freelancing
  • Strong network in the startup/SME ecosystem (India or global is a plus)
  • Ready to go all-in as a co-founder (equity + vision > salary)

Perks

  • Co-founder equity and future leadership in a fast-growing company
  • Freedom to build and experiment with real ownership
  • Be a part of something meaningful — helping millions access better work


Read more
Delhi
2 - 5 yrs
₹4L - ₹6L / yr
skill iconFlutter
Firebase
skill iconiOS App Development

Talented and skillful candidates required, if doing well and showing outstanding capabilities future stock options in company also available with various other perks

Read more
Apprication pvt ltd
at Apprication pvt ltd
1 recruiter
Arshiya Shaikh
Posted by Arshiya Shaikh
Mumbai
1 - 3 yrs
₹1L - ₹6L / yr
skill iconiOS App Development
skill iconSwift

Apprication Pvt Ltd Hiring for iOS Developer – Work from office -Goregaon (E) Job description - 1. Candidate must know about iOS with 1yr-2.5yrs experience in iOS development - Good knowledge of Swift programming. 2. Design and build applications for the iOS platform. 3. Identify and correct bottlenecks and fix bugs. Location: Goregaon(E) Bachelor's (Preferred)

Read more
PickYourTrail
at PickYourTrail
4 recruiters
Meekha  Elizabeth
Posted by Meekha Elizabeth
Remote, Chennai
3 - 5 yrs
₹6L - ₹8L / yr
skill iconReact Native
skill iconJava
RESTful APIs
Object Oriented Programming (OOPs)
Who are we?

Starting from 2014, Pickyourtrail is on the constant quest to help folks discover the magic of travel through the logic of tech. At Pickyourtrail our aim is to help folks discover the magic of travel through the logic of tech. When you use Pickyourtrail to create, customize and book trips, great care goes into replicating the adrenalin rush and sense of control of self-planning. At the same time, we ensure that technology does all the heavy lifting - personalization, curation, booking, remainders, on trip recommendations. The end goal - give you that hassle-free trip that you worked so hard year long. With 180+ star troopers unrelentingly working towards the one end goal — to give you that hassle-free vacation that you worked so hard for all year long, Pickyourtrail takes pride in its significant upward growth trajectory — a whopping 80% year-on-year. From cradle to now, Pickyourtrail has enabled 10,000+ travelers from across 15 countries to plan and experience their dream vacation. As per Google and BCG’s survey on Travel Trends, Pickyourtrail in current industry terms is the benchmark for customer delight.



What are we looking for?

You take pride in building an awesome mobile experience for customers. You have an eye towards perfection coupled with an ability to move swiftly. You know and understand the various app development frameworks and picks the right tool for the job. You are flexible in working with multidisciplinary teams and you push your teammates to their limits.

Responsibilities
  • Support the entire application lifecycle (concept, design, test, release, and support)
  • Produce fully functional mobile applications writing clean code from designs and wireframes
  • Write unit and UI tests to identify malfunctions
  • Troubleshoot and debug to optimize performance
  • Design interfaces to improve user experience
  • Stay up-to-date with new technology trends
Requirements
  • Proven work experience as a Mobile developer
  • Demonstrable portfolio of released applications on the App Store or the Android market
  • In-depth knowledge of programming in React Native.
  • Experience with Javascript libraries.
  • Experience with third-party libraries and APIs
  • Familiarity with OOP design principles
  • Excellent analytical skills with a good problem-solving attitude
  • Ability to perform in a team environment
  • Understanding of REST principles
Read more
Aurum PropTech
at Aurum PropTech
3 recruiters
Naina Jaiswar
Posted by Naina Jaiswar
Navi Mumbai (Ghansoli)
2 - 3 yrs
₹2L - ₹3L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconPHP
skill iconC++
skill iconJava
+2 more
As part of the Aurum PropTech Development Team, the person will be responsible for working with the Development Manager and assisting with all functions of software coding and design. You will be working closely with other developers, UX designers, business, and systems analysts. You will be responsible for Developing, Testing, and Analyse programming applications in the Agile method. Analyse and rectify software errors and present precise status reports on time.

What we are looking for:- 
1+ years of experience. • Good understanding of website integration and software creation. • Excellent verbal and written communication skills. • Able to follow clear instructions according to client demands. • Strong analytical and problem-solving skills. • Creative ability to produce effective solutions to client problems. • Good team player that is enthusiastic about delivering results. • Hands on HTML, CSS, JavaScript, PHP, C++, JAVA and other relevant web design coding languages. • Create and test applications for websites. • Collaborate with team members. • Troubleshoot website problems. • Proficient understanding of code versioning tools. • Familiarity with development aiding tools. • Knowledge of React JS & Angular JS is a plus point.
Read more
MNC Company
MNC Company
Agency job
via MNR Solutions by Pallavi Kumari
Bengaluru (Bangalore), Pune, Hyderabad, Chennai
10 - 16 yrs
₹10L - ₹24L / yr
SAP FICO
SAP FI
SAP ERP

 Location: Bangalore, Pune, Noida, Hyderabad and Chennai

Experience: -10- 16 Years

Notice period: immediate Joiner.

 

Job Description :

 

 

1)SAP FI Consultant Chartered Accountant or MBA from premier institutions.

 

2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.

 

3)Should have worked on at least 3 end to end implementations or 2 end to end implementations and 1 roll out projects Relevant domain experience and in his domain he should have worked in finance function in a manufacturing vertical Good knowledge in SAP Financial and Managerial Accounting solution.

 

4)Working experience in New GL, AP, AR, AA, CCA, PCA, Product Costing and COPA Experience in supporting Accounting: Month-End-Closing and Year-End-Closing Strong understanding of integration with other modules controlling, Cash Management and/or Project System Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget.

 

5)Experience of IDOC ,Interfaces ,LSMW, BAPI ,workflow knowledge & Analyse clients business needs & opportunity to propose the matching solution to client Good verbal and written communication skills.

 

6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must

 

Mandatory skills -  SAP FI

 

Read more
Leading US based company in telecom domain
Leading US based company in telecom domain
Agency job
via CIEL HR Services by Riya CIEL HR
Remote only
15 - 30 yrs
₹40L - ₹80L / yr
Mobile App Development
Engineering Management
Technical Architecture
Mobile app developer
Mobile App Design
+3 more
Initial Responsibilities
• Survey organization to acquire understanding of current practices, strengths, weaknesses
• Identify productivity and quality metrics
• Establish program to collect, analyse and report metrics
• Survey market for developer and QA screening tools
• Screen existing program resources to baseline capabilities
• Assess current team against industry benchmarks
• Identify improvement areas
• Establish get well plan for each improvement area
• Survey market for online training programs to address areas of weakness
• Oversee employee training initiatives associated with improvement initiative
• Build and manage the continuous process improvement program
Long Term Responsibilities
• Provides leadership and direction for engineering resources across regions
• Deploys resources to achieve financial and business objectives
• Leverages relationships with key internal/external customers to support business needs
• Manages and deploys resources within and/or across multiple customers
• Directs the resolution of highly complex or unusual business problems
• Negotiates with and /influences customers and/or organizational leadership to set priorities and solidify
relationships
• Leverages the performance management cycle to motivate employees and support achievement
• Directs preparation of work plans, supervise engineering teams
• Supervises daily activities of engineering personnel including technical and administrative support and
ensures that deliverables are produced on schedule and within budget
• Functions as seller-doer, developing client contacts and relationships, preparing estimates,
• Represents the company to client and supports client relationships
• Organizes work to meet deadlines set by others
• Builds team effectiveness skills within work team
• May be responsible for engineering phases of planning and execution of the largest and most complex
of projects.
• Participates in staffing decisions for proposals and projects, works with HR/Recruitment to recruit and
hire staff as needed to execute proposals and projects.

Desirable
• Experience managing software development organizations with greater than 100 resources
• Experience leading software efficiency improvement programs
• Experience with mobile app and server development
• Understanding of the process differences between product development and professional services
Qualifications
• Minimum 15 years of experience managing software engineering resources
• Degree in computing or engineering
Read more
Enquero Global LLP
at Enquero Global LLP
3 recruiters
Ankit Chaurasia
Posted by Ankit Chaurasia
Bengaluru (Bangalore), Hyderabad
3 - 5 yrs
₹1L - ₹8L / yr
IT Recruiter
IT Recruitment
Tech recruiter
Tech recruitment
Technical recruiter
+5 more

Technical Recruitment, Sourcing and End to End recruitment lifecycle.

Hiring for Mid senior to senior roles for technical team.

Stakeholder Management, Team collaboration, Reporting, Good with Data and good communication skill.

Read more
Technovation
at Technovation
1 recruiter
JOSE ANTONY
Posted by JOSE ANTONY
Jaipur
0 - 1 yrs
₹2000 - ₹10000 / mo
Content Writing
Social Media Marketing (SMM)
Community Management
Viral Marketing
Web Analytics
+2 more
The duration of this internship is ___2_ months.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos