Customer Success Manager

.NET Developer - Healthcare

About the Role

We are seeking an experienced .NET Developer with healthcare industry experience to join our team. In this role, you will be responsible for designing, developing, and maintaining healthcare applications using Microsoft .NET technologies.

Key Responsibilities

Develop and maintain healthcare applications using C#, .NET Framework, .NET Core, and ASP.NET

Design and implement database structures for healthcare data using SQL Server

Integrate with healthcare systems and standards (HL7, FHIR, DICOM, etc.)

Ensure HIPAA compliance and data security in all applications

Collaborate with cross-functional teams including product managers, UX designers, and QA engineers

Participate in code reviews and maintain high-quality coding standards

Troubleshoot, debug, and optimize application performance

Stay current with emerging technologies and healthcare IT trends

Requirements

3-5 years of professional experience in .NET development

Proven experience developing healthcare applications

Strong knowledge of C#, ASP.NET, MVC, Web API, and Entity Framework

Experience with SQL Server and database design

Familiarity with healthcare data standards (HL7, FHIR, DICOM)

Understanding of HIPAA compliance requirements

Experience with frontend technologies (HTML5, CSS3, JavaScript, Angular or React)

Knowledge of Azure or AWS cloud services

Bachelor's degree in Computer Science, Information Technology, or related field

Preferred Qualifications

Experience with healthcare EHR/EMR systems

Knowledge of medical terminology and healthcare workflows

Experience with Agile/Scrum methodologies

Certifications in Microsoft technologies or healthcare IT

Experience with DevOps practices and CI/CD pipelines

Position Overview

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities—ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

Create and maintain technical documentation for customizations, integrations, and configurations.

Proactively identify system improvements, performance enhancements, and automation opportunities.

Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications

7+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.

Proven experience in Service Cloud setup and customization including console configuration, case management, omni-channel routing, and knowledge management.

Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

Deep understanding of Salesforce security model, sharing rules, and data architecture.

Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

Salesforce Platform Developer II and Service Cloud Consultant certifications strongly preferred.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to manage full development ownership in a fast-paced environment with minimal supervision.

Preferred Skills

Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

Familiarity with Agile/Scrum methodology and working with cross-functional teams.

Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.). 

We look for an accomplished and talented Node.js Developer with solid interest and capacity in the plan and improvement of exceptionally captivating client encounters.

• Department :- Design & Development
• Education :- Bachelor of Computer/Information Technology (BCA, B.TECH, B.SCI I.T., etc.)
• Role :- Node.js Developer
• Employment:- Full Time
• Positions :- 1
• Experience :- Fresher
• Job Location :- Ludhiana
• Job Type :- Permanent
• Shift: Day Shift

IGLOBAL IMPACT ITES PVT. LTD. is hiring Experienced Team Leaders for Website Sales Process for Kolkata location (Night Shift).

Job description

ROLES AND RESPONSIBILITIES:

Leading a team of Customer Services Associates

Define monthly target for Team and devise a strategy to achieve the goals

Guide the team to achieve the daily, weekly and monthly goals

Proactive in identifying the opportunity areas in the program and work towards solution

Conduct rigorous performance reviews with the advisors in the team, on the target management

Identify opportunity areas, review daily reports like APR, agent Quality scores etc. and provide constructive feedback to the advisors

Listen to calls daily to keep a close track on the advisors call quality

Strong planning skills and abilities to project the months performance with the ongoing trends and do a course correction, if needed to bring back the desired performance

Act as a mentor for the team and lead by example

Acts as a subject matter expert by demonstrating and training team on consultative sales approach

Responsible for all aspects of performance management for the program - setting goals / expectations, observing, coaching, counseling, recognizing and rewarding Ensure proper escalation procedures.

Must be Fluent in English (verbal and written)

Out- bound Sales, International sales experienced.

Soft calling to Business and talking feedback for their web work that we have done before.

Maintain strong-relationship with the clients and customers Send quotations to the customers on the basis of inquiries and telephonic discussions. Follow- up quotations / proposals and try to convert them to customer and achieve sales targets set by the Company.

Responsible for handling customer complaints, and efficient daily operations.

To explain the concept of company s services to clients.

Keep track of developments and price changes that take place in the competitive products.

Responsible for interacting for entire Sales Process.

Responsible for accurate and timely issue of quotations.

Responsible for completion of Order process smoothly.

Evaluating new business opportunities and exploring potential markets by conducting market research to understand gather the market area to get the maximum business and projects.

Ability to work under pressure and meet deadlines.

Job Description:

A sales development representative (SDR) is responsible for outbound sales prospecting for the Enterprise segment. Rather than trying to close deals, his/her work revolves around generating and qualifying new leads and moving them through the sales pipeline, until they’re ready to talk to the account executives/sales closers. He/she has to validate and screen potential customers given by LDRs (Lead Development Representatives) who can benefit from our products. As the first line of communication with prospects, ideal SDRs should have a strong understanding of the sales process, excel at researching leads, understand key pain points, start new relationships, and set our sales closers up for success. You should be a quick learner with strong communication skills and have the ability to showcase our offerings compellingly. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Role & Responsibilities

• Generate Sales Qualified Opportunities from various lead generating channels through LDRs, LinkedIn, Company Reports and profiles etc.,
• Design email campaigns (persona wise) to generate interest in the leads.
• Do discovery meetings to understand the pain points of the prospects.
• Do email/calls to the target audience to generate interest and fix demo appointments.
• Represent our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs.
• Build relationships by nurturing warm prospects and finding new potential sales outlets.
• Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps.
• Identify best practices to refine the company’s lead generation.

Desired Candidate Profile

• Bachelor’s/Master’s Degree from an accredited University with relevant 0-2 years of sales experience.
• Must have strong interpersonal, communication, and presentation skills across a variety of channels (email, social media, phone, etc.)
• Should showcase a target-oriented approach toward his/her work.
• Possess a research-oriented approach to identifying opportunities.
• Prior automotive experience is preferred but not mandatory.
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service.
• Strong desire and ability to come up with innovative ideas.
• Ability to see problems as opportunities.
• Prior experience in using CRM is preferred but not mandatory.

Employment Type

Full-time

Apply through this link

https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr" target="_blank">https://garageplug.freshteam.com/jobs/GFHD8JF1VJm7/sales-development-representative-sdr

1. CSS frameworks - bootstrap, Material JS, etc
2. Javascript, Jquery,
3. HTML, HTML5
4. Wordpress
5. Elementor

Omnicuris Healthcare, India’s Largest and first of its kind Continuous Medical Education Platform(CME) is an Impact driven organisation which provides an online CME Platform for doctors to continuously stay updated on top of latest medical updates as well as earn mandatory cme credits from regulatory bodies. We are reshaping the way medical education is delivered in India. Having pioneered this concept in India with various state governments, medical associations, councils and medical institutes, Omnicuris provides a comprehensive online platform for a doctor that is credible, accessible and convenient to keep the busy doctors abreast of the latest advancements in medicine. In its short span since inception, Omnicuris enjoys a high reputation for its impactful work from medical institutes, medical associations, regulatory bodies and governments as being a coursera for doctors.

Find us on http://www.omnicuris.com/">www.omnicuris.com

• Creating buy-in for the product vision both internally and with key external partners
• Developing product positioning strategies
• Translating product strategy into detailed requirements and prototypes
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services
• Design and execute multiple A/B and multivariate tests to optimise conversion across different steps of the acquisition funnel from landing pages to conversion
• Analyse and track funnel performance
• use different analytics products to analyse and interpreting trends and provide actionable insights
• Produce meaningful Funnel KPI dashboards and deliver monthly, cross channel performance reports with actionable insights for product, marketing and business teams
• Determining the Digital journey of learners.

• Experience in shipping growth products or working in growth teams preferable
• Excellent problem solving skills with strong ability to break down problems and Strong analytical skills, comfort with handling data sets and deriving insights or building attribution models using the data
• Experience with analytics tools such as Google Analytics, Clevertap/ Mixpanel etc and experience of using MArketing Automation tools like, Webengage, Moengage etc
• Data oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics
• Flawless communication skills, the ability to articulate and evangelize product vision, strategy priority and - Go to market plans- in a compelling manner
• Owner mentality; willingness to take initiatives, the accountability to dive closure 
• Tenacity and grit; the ability to hustle and get things done even over a stretch
• The ability to collaborate with cross functional teams yet the assertiveness and influence to rally people around - right- products  
• Former entrepreneurs if you have ever started up! we want to talk to you!
• prioritise based on ROI