Cutshort logo
Work Companion logo
Customer Success Manager
Customer Success Manager
Work Companion's logo

Customer Success Manager

Dhruv Sharma's profile picture
Posted by Dhruv Sharma
1 - 3 yrs
₹4L - ₹6L / yr
Gurugram
Skills
Customer Relationship Management (CRM)
SaaS
End-user training
Customer Retention
Communication Skills
Stakeholder engagement
Relationship development
MS-Office
PowerBI

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

 

Location

Onsite. Gurugram.

 

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

 

What do you need to ace your role?

  • Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
  • Act as a techno-functional consultant and provide recommendations on process
  • Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
  • Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with WoCo
  • Identify risks proactively, mitigate and escalate as deemed appropriate
  • Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
  • Excellent communication and presentation skills.
  • Excellent relationship-building skills
  • Be a cultural champion and energy driver

 

Requirements

  • 2-4 years of experience in Customer Success in SaaS
  • Exceptional communication and presentation skills, coupled with excellent listening skills
  • Analytical and data-driven with ability to work with multiple stakeholders
  • Demonstration of good product and consumer thinking during his/her career
  • Hands-on and a quick learner. Comfortable with learning new technology
  • Basic tech skills especially knowledge of python, Power BI will be a plus
  • This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
  • We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Work Companion

Founded :
2020
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

WoCo - Touch Free Time & Attendance | Cloud HRMS | WoCo | Work Companion Llp
Read more

Company social profiles

bloglinkedinfacebook

Similar jobs

Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹6L / yr
Technical Recruitment
Recruitment Operations

Strong Recruitment / Talent Acquisition focused-profile

Mandatory (Availability) - Must be available immediately, to join from client office location in Indiranagar, Bengaluru (5 Days WFO)

Mandatory (Experience 2) - Must have strong experience in hiring for Product, Tech and Design roles.

Mandatory (Company) - Small Recruitment Agency (Not more than 50 Employees) OR Small / Early-stage Startup

Preferred

Preferred (Company) - Early-stage Tech Startup

Read more
Hunarstreet technologies pvt ltd
Hunarstreet technologies pvt ltd
Agency job
Hyderabad
2 - 6 yrs
₹4L - ₹10L / yr
Interior design
Hospitality
ARCHITECT

Responsibilities:

Design Development:

• Lead the design development process, ensuring that concepts align with client preferences, project goals, and industry standards.

• Develop comprehensive interior design schemes, including space planning, color schemes, and material selections.

Drawings and Documentation:

• Create detailed interior drawings, plans, and elevations using industry-standard software.

• Collaborate with architects and other design professionals to integrate interior design elements seamlessly into overall project documentation.

Vendor Coordination:

• Establish and maintain relationships with vendors, suppliers, and manufacturers.

• Coordinate with vendors to source and procure materials, furniture, and fixtures that meet project specifications and budget constraints.

Shop Drawings and Specifications:

• Review and approve shop drawings to ensure they comply with design intent and project requirements.

• Develop and communicate detailed specifications for construction and installation processes.

Quotes and Budget Management:

• Prepare accurate and detailed project cost estimates and quotes.

• Work closely with the project management team to monitor and manage project budgets

.FF&E Selection:

• Lead the selection of furniture, fixtures, and equipment based on design concepts, client preferences, and project requirements.

• Stay updated on industry trends and product innovations to enhance design offerings.

Qualifications:

• Bachelor& degree in Interior Design or a related field.

• 3 to 4 years of proven experience in interior design, with a focus on commercial or residential projects.

• Proficient in AutoCAD, Adobe Creative Suite, and other relevant design software.

• Strong knowledge of materials, finishes, and furniture procurement.

• Excellent communication and interpersonal skills.

• Ability to lead and collaborate within a team environment.

• Project management skills, including the ability to manage timelines and budgets effectively.

• If you meet the above qualifications and are passionate about creating innovative and functional interior spaces, we invite you to apply for the Senior Interior Designer position.

Please submit your resume, portfolio, and a cover letter detailing your relevant experience and design philosophy.

Read more
Information Technology and Services
Information Technology and Services
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore), Gurugram, Hyderabad
3 - 8 yrs
₹8L - ₹10L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+4 more

Roles and Responsibilities : 


Experience in Java Fundamentals, OOPS concepts, collections, designing spring boot micro services.
•Should have worked of Angular, NodeJS, React JS and REST services
•Designing, developing, and delivering high-volume, low-latency applications for mission-critical
systems.
•Contribute in all phases of the development lifecycle.
•Write well designed, testable, efficient code.
•Ensure designs follow specifications.
•Prepare and produce releases of software components.
•Candidate should have 5-8 years of experience is preferred
Read more
DevCare solutions pvt ltd
at DevCare solutions pvt ltd
2 candid answers
Bhuvanesh V
Posted by Bhuvanesh V
Chennai
1 - 15 yrs
₹3L - ₹15L / yr
US Staffing
US IT Recruiter

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

 

Read more
Pune, Bengaluru (Bangalore), Hyderabad, Mumbai, Vijayawada, Vizag, Coimbatore, Chennai, Rajahmundry, Mysore, Anantapur, Kurnool
2 - 8 yrs
₹2L - ₹7L / yr
Managing general agent
Life insurance
Health insurance
Agency Channel Sales
Banccainsurance

Hi All,

 Greetings from LMV Group!!!

 We are looking for Agency Channel Sales Manager for Life/Health/General Insurance Sales Domain.

Experience Required -mini 2yr. -Max6yr.

 Location-Mumbai, Pune, Hyderabad, Banglore, Chennai, Rajahmundry, Vizag, Vijayawada Mysore 

 No of Vacancy -10+

Candidate must have prior work experience in the relevant domain.

Can able to Recruit agents and generate revenue for the organization. Having Good Potential as an Individual performer.

Read more
Semperfi Solution
at Semperfi Solution
1 recruiter
Ambika Jituri
Posted by Ambika Jituri
Remote only
10 - 12 yrs
₹10L - ₹15L / yr
Oracle
Accounts receivable
General Ledger
SQL
Financial accounting

Experience: 10 to 13 Yrs

Job Location: Bangalore (Open for WFO / WFH)

Shift Time: 3 PM to 12 AM (Should be comfortable to extend if required)

Notice Period: Immediate to 30 Days

Skills:

Strong Functional skills in Oracle Apps (R12) working on Accounts Receivables (Mandate), Service Contracts (Mandate), Sub-Ledger Accounting, and General Ledger (Mandate), Need excellent communication skills.


Job Description:

  • Strong Functional skills on Oracle Apps (R12) working on Accounts Receivables, Service Contracts, Sub-Ledger Accounting, General Ledger 
  • Technical experience working on SQL queries.
  • This is an individual contributor role
  • Good Functional Understanding of these modules.
  • Ability to work in cross-functional teams 
  • Ability to work in Onsite-Offshore model
  • Excellent Communication skills to liaison with Business users as required
  • Experience working with both Inbound and Outbound integrations.
Read more
Razorpay
at Razorpay
1 recruiter
Supriya S
Posted by Supriya S
Bengaluru (Bangalore)
8 - 14 yrs
₹60L - ₹60L / yr
Microservices
skill iconJava
skill iconPython
Scalability
Project delivery
Roles and Responsibilities:

  • Ability to attract and hire top-notch Engineering talent for the organisation.
  • Be responsible for the group's technical strategy and roadmap - creating success metrics in close collaboration with other groups across the organisation in executing initiatives in an agile way.
  • Brings a strong perspective that drives change and motivates engineers to develop simple solutions to complex problems.
  • Help implement effective engineering processes and champion their adoption.
  • Has the technical capacity and capability to partner with tech leads and architects in problem solving.
  • Mentor the professional development of each direct report through personal and performance management.
  • Give engineers the tools, confidence, and motivation to make decisions independently that lead to their recognition.
  • Effective at influencing a culture of engineering craftsmanship and excellence.
  • Initiate cross-functional (Product, Business, Operations) collaborations with development teams throughout Razorpay and gather feedback and requirements.
  • Seek diverse perspectives to drive bottom-up innovation and create buy-in from all technical stakeholders.
  • Ensure the team fully understands the goals and objectives of Razorpay as a company and how their work fits into 'the bigger picture. 


Mandatory Qualifications:

  • Total of 8+ years' experience.
  • Experience level of 5+ years of experience in very large-scale applications and 3+ years' experience in people management.
  • Strong problem solving skills, data structures and algorithms.
  • Experience with distributed systems handling large amounts of data.
  • Excellent coding skills in one of the languages PHP/Python/C++/Java.
  • Very good understanding of Web Technologies.
  • Very good understanding of any RDBMS and/or messaging.

 

Read more
India's Top BNPL/Fintech Player
India's Top BNPL/Fintech Player
Agency job
via AD Recruitment by Sandeep Kumar
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
3 - 8 yrs
₹6L - ₹20L / yr
Software Testing (QA)
Test Automation (QA)
Test cases
skill iconJava
Automation
+4 more

Hiring for leading BNPL player
Someone from the Product /Fintech based company
Max notice 1 month or immedite joiner are welcome
Primary role will be quality and timely delivery of the application/feature/module your team will be working on

  • Analysis of requirements, preparing a query list based on those requirements
  • Participation in test planning meetings and providing feedback to the testing/product teams
  • Conducting exploratory testing – simultaneous test design and execution
  • Writing Automation test scripts with the aim to carry out https://u-tor.com/topic/how-automate-regression-testing">automated regression tests after every update and release of the new software version
  • Set the priority for automation scenarios and work to maximize test coverage
  • Write documentation on automated testing and select new automated tools
  • Collaborate with the development team to assess or diagnose problems and suggest possible solutions

 Desired Skills:-

  • Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
  • Experience of 5-7 Years
  • Expertise in Automation/Manual testing with experience in writing and executing the test cases
  • Expertise in any Software programming language-preferably Java
  • Experience in writing test automation scripts and good understanding of standard automation frameworks
  • Knowledge of CI tools like Maven, Jenkins, Github and related build deployment processes
  • Hands-on experience in API Testing (HTTP and RESTful web services) using JMeter/postman etc.
  • Working experience on testing web applications with databases such as (SQL/MongoDb, CouchBase )
  • Strong knowledge of software QA methodologies, tools and processes with Understanding the SDLC (Software Development Life Cycle) Models - AGILE, Sprint
Read more
The Arth group of companies
Aleena Baig
Posted by Aleena Baig
Bengaluru (Bangalore)
13 - 20 yrs
₹10L - ₹40L / yr
skill iconJava
skill iconPython
skill iconPHP
skill iconNodeJS (Node.js)
skill icon.NET
+8 more
Name Arth Group
Position Engineering Lead (Platforms) / Product
Architect
Location Bangalore
About Us
The Arth Group comprises companies that operate in the areas of Technology Solutions, Software
Products & Services, Rural Services, and Digital Healthcare. The technology organization serves
as a shared services organization supporting all the group companies.
Job Description Summary
The Engineering Lead (Platforms) / Product Architect will be responsible for leading the
engineering initiatives for the technology platforms being built by the group companies. The
equivalent names for this position are Platform Architect, Product Architect, Software Engineering
Lead, and Product Engineering Lead.
Core Responsibilities
1 Architecture, high level design and detailed design of multiple software platforms.
2 Hands-on development for prototyping and initial releases of software, working closely with
product manager to execute on the product backlog
3 Leading and guiding a technical team of software developers for major releases, Code
reviews and overall responsibility for Tech Quality Assurance (TQA)
4 Technology risk identification and mitigation, new tech evaluation
Example Deliverables
1 Architecture / Design blueprints for both development and deployment
2 Working software – e.g. mobile applications, server applications, APIs, database applications,
integration services
3 Engineering / build plan for feature development, working platform features as per the product
backlog, fixes to any issues reported, enhancements to any features as per user requirements
4 New technology evaluation report
Qualification & Experience
1 Bachelor’s / Masters’ degree from a reputed university
2 Engineering / Architecture certifications (e.g. TOGAF) would be a plus
3 Years of experience: 15-20 years.
4 Experience of Fintech organization or Financial services expertise is a plus.
Technical Competencies
 Proven experience in architecting and building software platforms, in particular cloud based
multi-tenant, SaaS architecture

Software development expertise
 Back end technologies e.g. Java, Python, PHP, C# .Net, JavaScript (Node), etc.
 Front end technologies e.g. HTML/CSS and frameworks e.g. Bootstrap, Angular,
React, Express, etc.
 Mobile applications e.g. native (Android, iOS) and hybrid
 Database technologies e.g. MySQL, Oracle, MS SQL Server, MongoDB, etc.
 Cloud technologies e.g. Web Services, REST APIs, API gateways, micro services,
multi-tenant SaaS applications, usage of Cloud AI services
3 Experience in agile software development
4 Experience in low code platforms and prototyping
5 Expertise in data management & analytics, data visualization, dashboard development e.g.
using Microsoft Power BI, Tableau and similar platforms
Behavioural Competencies
1 Ability to work both as an individual contributor as well as part of a larger team
2 Leadership ability – mentoring and guiding a team of developers, reviewing their software
deliverables, and helping them address any issues
3 Ability to work against stringent deadlines and as per a clearly defined release roadmap and
plan
4 Possessing a positive, can do attitude – “any problem can be solved”
Read more
Unifize Inc.
at Unifize Inc.
1 recruiter
Avinash Sultanpur
Posted by Avinash Sultanpur
Remote only
0 - 2 yrs
₹8L - ₹12L / yr
skill iconGo Programming (Golang)
skill iconPython
skill iconJava
skill iconRuby
skill iconNodeJS (Node.js)
+5 more
Skills:
  • In-depth knowledge of at least one programming language such as Clojure, Go, Python, Java, Javascript (Node), Ruby, Erlang/Elixir
  • Thorough understanding of PostgreSQL. Experience working with views, common table expressions (CTE), window functions, joins, different kinds of indexes, etc.
  • Practical knowledge of Linux server management
  • Understanding of functional programming concepts
  • Knowledge of Chef, Puppet, Salt, etc. is a plus
  • Experience in distributed systems is a plus

Responsibilities:

  • Plan future implementations by working closely with the product team
  • Deliver an amazing user experience by working with the front-end developers
  • Write test suites and deploy code into production
  • Setup monitoring and alerts for in-production services
  • Automate deployments

Continue if:
  • You want to build a world-class Saas B2B communication product, using the latest tools, from scratch
  • You love to code 8+ hours a day and solve hard problems by building software you are proud of
  • You enjoy working with directly with amazing entrepreneurs
  • You are driven by the desire to learn
  • You like the pressure to perform because it makes you a better person
  • You are passionate about getting stuff done
  • You are passionate about making a tangible difference in the world
  • Passionate about writing elegant, functional efficient code

 

Recruitment stages:
  1. Resume Screen
  2. Phone screen
  3. Technical interview and take-home assignment
  4. Interview with founders
  5. Offer

Why Unifize:
  • The co-founders have been running companies in at least five countries over the past fifteen years, including deep experience in technology, operations and sales in engineering/manufacturing businesses.
  • We are part of Techstars first India batch, and part of Target and Airbus Accelerators
  • Attended universities that are consistently ranked in the Top 10 in the world.
  • We have a track record of raising capital and strong existing relationships with the finance community in both India, the US and the UK. We have funding for at least the next 24 months.
  • We have strong domain expertise in the industry they are trying to disrupt. However, we still followed the discipline of spending six months doing rigorous customer development spanning six countries before defining their product or writing a single line of code. We have already identified and are working with ten customers.
  • We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication and accountability. We will not select average candidates, and we want to encourage our employees to see Unifize as a learning ground for possibly starting their own technology businesses in the future.
  • We strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion.
  • We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences. We are committed to building a gender-balanced organization.

About Unifize:
  • Unifize helps teams that manage repeatable processes reduce wasted time by up to 95% by organizing their emails and other conversations around objectives.
  • We build a cloud-based chat application that helps these companies measure and reduce time and errors in their communication processes, so their teams can focus on selling better products to happier customers.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos