Cutshort logo
Work Companion logo
Customer Success Manager
Customer Success Manager
Work Companion's logo

Customer Success Manager

Dhruv Sharma's profile picture
Posted by Dhruv Sharma
1 - 3 yrs
₹4L - ₹6L / yr
Gurugram
Skills
Customer Relationship Management (CRM)
SaaS
End-user training
Customer Retention
Communication Skills
Stakeholder engagement
Relationship development
MS-Office
PowerBI

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

 

Location

Onsite. Gurugram.

 

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

 

What do you need to ace your role?

  • Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
  • Act as a techno-functional consultant and provide recommendations on process
  • Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
  • Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
  • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
  • Support clients during critical HR events like Appraisal, Increments etc.
  • Support clients to resolve queries or bugs, as and when required
  • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
  • Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
  • Share best practices with clients on how to achieve product success with WoCo
  • Identify risks proactively, mitigate and escalate as deemed appropriate
  • Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
  • Excellent communication and presentation skills.
  • Excellent relationship-building skills
  • Be a cultural champion and energy driver

 

Requirements

  • 2-4 years of experience in Customer Success in SaaS
  • Exceptional communication and presentation skills, coupled with excellent listening skills
  • Analytical and data-driven with ability to work with multiple stakeholders
  • Demonstration of good product and consumer thinking during his/her career
  • Hands-on and a quick learner. Comfortable with learning new technology
  • Basic tech skills especially knowledge of python, Power BI will be a plus
  • This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
  • We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Work Companion

Founded :
2020
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

WoCo - Touch Free Time & Attendance | Cloud HRMS | WoCo | Work Companion Llp
Read more

Company social profiles

bloglinkedinfacebook

Similar jobs

Mumbai
5 - 8 yrs
₹5L - ₹15L / yr
skill icon.NET
ASP.NET
skill iconC#
Agile/Scrum
Waterfall
+4 more

Job position: Analyst programmer 

Location: Mumbai - Andheri East

Salary: 12-13LPA (negotiable)

EXPERIENCE: 3+ years 

Experience in Winforms mandatory



Qualifications:

 Bachelor’s degree in Computer Science, Information Technology, or a related field.

 Proven experience as an Analyst Programmer or similar role.

 Proficiency in programming languages such as C#, Asp.net, Winform etc.

 Strong understanding of software development methodologies (e.g., Agile, Waterfall).

 Experience with database management systems SQL Server.

 Excellent analytical and problem-solving skills.

 Strong communication and interpersonal skills

Read more
Omni Technologies
Randall Carman
Posted by Randall Carman
Remote only
1 - 50 yrs
₹8L - ₹16L / yr
Backend testing

A Backend Developer is responsible for building and maintaining the server-side logic and databases that power web and mobile applications. They focus on the "behind-the-scenes" functionality, ensuring applications are efficient, scalable, and secure. Unlike frontend developers who work on the user interface, backend developers work on the server, application, and database.

Responsibilities:

  • Server-Side Logic Development:
  • Design, develop, and maintain server-side applications and APIs.
  • Write clean, efficient, and well-documented code.
  • Implement business logic and data processing.
  • Database Management:
  • Design and manage databases (e.g., relational, NoSQL).
  • Optimize database performance and ensure data integrity.
  • Write and optimize database queries.
  • API Development and Integration:
  • Develop and maintain RESTful or GraphQL APIs.
  • Integrate third-party APIs and services.
  • Ensure API security and reliability.
  • System Architecture:
  • Contribute to the design and architecture of backend systems.
  • Ensure scalability, performance, and reliability of applications.
  • Troubleshoot and resolve system issues.
  • Testing and Debugging:
  • Write unit and integration tests.
  • Debug and resolve code errors and performance bottlenecks.
  • Participate in code reviews.


Read more
LOGICAL Soft Tech
at LOGICAL Soft Tech
1 recruiter
Sumit Aryan
Posted by Sumit Aryan
Indore
0 - 2 yrs
₹1L - ₹2L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
Android studio
**Reminder for final hiring for Android profile **

*Experience needed : minimum Trained Android fresher*

Hi

We are having walkins for Android app developer on Android studio or flutter Android app developer or React Native Android app developer

Number of candidates needed : 6 developer 

If you have done some Android app with JSON parsing knowledge then pleas come for walkins interview.


Please walkins for the interview as well as please suggest your friends to walkins for the interview 


You can walkins for the interview between 10:30 A.M to 7:00 p.m ( Monday to Saturday)
 
Company name : Logical SoftTech
 
Email : - hrlogicalsofttech(@)gmail.comhrlogicalcoders(@)gmail.com
  
Address: - Address:- 201, B.N House, EC-52, near Bombay Hospital, Scheme 94, Indore, Madhya Pradesh 452010
 
Contact : - +91-78.69.73.15.95(HR) , +91- 74.15.95.09.19 (HR) , +91-82.10.25.18.24 (technical Department)
Read more
Hyderabad, Noida
3 - 12 yrs
₹12L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
skill iconC++
+2 more

A back-end developer is a web developer or engineer who works with at the back end of a website or application. In this sense, will work on Java code for application development comprehending what users want from the finished product, developing design documentation for the application, debugging and repairing code, and testing the softwares.


SKILLS:

  • Core Java: Collections, Generics, data structures, Oops concepts, Exception handling, Design patterns, Data Structure.
  • Mysql,C++
  • Knowledge of Angular
  • Candidate should have working knowledge on web services
  • Hands on experience on Kubernetes, Docker, Python, AWS, Springboot.
  • Proven hands -on experience in software and app development using Java Platforms
  • Telecom industry experience is a must


COMPETENCIES:

  • Plan and Organize: Plan and organize activities in a clear and accurate manner
  • Achievement Orientation: Meets predetermined standards
  • Meticulous attention to detail: Recognizes obvious information
  • Teamwork: Collaborates with others to get the work done and achieve team goals

 

MINIMUM QUALIFICATION:

  •  B.E/ B.Tech/ MCA

 

REQUIRES EXPERIENCE:

  •  3 -13 years of relevant experience in Java development


Read more
Seed Funded Product-based startup
Seed Funded Product-based startup
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹14L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB

Founded by a Harvard Business School and IIT Kharagpur alumna, is revolutionizing what and how students learn in the 21st century. With 1000+ subjects outside the school on which structured thinking and effective communication are developed.

The academy provides children with curated, Harvard-like content that inspires them every day, and exposes them to a wide range of topics, careers, and leaders. Here the student will enhance both the knowledge as well as skills of the 21st century.


Job Details: Full Stack Engineer - FSE - 1


Role Scope:

We are looking for a MEAN/MERN Stack developer to join our Technology team.

As a full-stack developer, you will work closely with our Technical Architectural members to develop microservices that focus on the educational needs of Parents and Students globally.

If you have excellent programming skills and a passion for developing applications from scratch, we would like to meet you. Working at Early Steps Academy is one of the best opportunities to get first-hand experience in an early-stage startup, explore different domains, and achieve your career goals.


Preferred Qualifications & Skills

A minimum of 3 years of relevant experience

Strong programming skills in Javascript/Typescript with Object-oriented design

Hands-on expertise in building reusable components and independently publishable packages

Strong experience in HTML, Angular(2+)/React, ExpressJS, MongoDB, NodeJS and CSS frameworks

Practitioner of IaC (AWS), CI/CD, Containerization(Docker), Accessibility, Server Side Rendering, Pre-rendering, Serverless and Agile Ability to adapt quickly to a new direction.


Location - Bangalore

Read more
A stealth mode realty tech start-up
A stealth mode realty tech start-up
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
1 - 5 yrs
₹10L - ₹32L / yr
skill iconData Science
Natural Language Processing (NLP)
skill iconR Programming
skill iconPython
SQL
+2 more
A good understanding of the fundamentals of data science/algorithms or software
engineering
2. Preferably should have done some project or internship related to the field
3. Knowledge of SQL is a plus
4. A deep desire to learn new things and be a part of a vibrant start-up.
5. You will have a lot of freehand and this comes with immense responsibility - so it
is expected that you will be willing to master new things that come along!

Job Description:
1. Design and build a pipeline to train models for NLP problems like Classification,
NER
2. Develop APIs that showcase our models' capabilities and enable third-party
integrations
3. Work across a microservices architecture that processes thousands of
documents per day.
Read more
Wallero technologies
at Wallero technologies
5 recruiters
Keerthana M
Posted by Keerthana M
Remote, Hyderabad
3 - 15 yrs
₹5L - ₹20L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
Angular
skill iconC#
skill iconHTML/CSS
+2 more

Job description:

Roles and Responsibilities:

· Strong experience in angular 2 and above

· Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#

· Proficient in working with Microsoft SQL Server

· Experience in developing web applications using Angular

· Strong logical, analytical and problem-solving skills

· Strong background in building web applications

· Excellent communication skills

 

 

Perks and Benefits

· Excellent Salary structure & Performance based interim hikes.

· Corporate Group Medical Health Insurance for Employees.

· Employee friendly Corporate Work culture

Read more
MNR Solutions
at MNR Solutions
15 recruiters
Garima Panthri
Posted by Garima Panthri
Mumbai
8 - 15 yrs
₹10L - ₹15L / yr
Managed services
Sales
IT Solutioning

Hi,

Greetings from MNR!!

 Hope you are doing well, Garima (Sr. TA Executive) @ MNR Solutions Pvt Ltd, a Human Capital Solutions Company specializing in Global Executive Search and Selection, Recruitment Process Outsourcing and Human Resources Consulting across industries. Headquartered at Delhi/NCR – Noida with presence in Delhi, Bangalore, India & Mauritius

Job Description:

Company Name:MNR Solutions
Designation: Managed Sales
Exp: 8+Years
Location: Mumbai.

 

Role 1:

 

  • At least 5 years of in Managed Service Business
  • Based out of Mumbai
  • Overall, 8 years of experience.
  • System integration experience.
  • Industry experience of any BFSI, Manufacturing, pharma, retail etc.
  • Managed service automation experience is preferred.
  • Masters Graduate,
  • ITIL Certification Preferred
  • Local Enterprise IT Leadership Connects
  • Presentable, Good Communication & Presentation Skills
  • Ability to Map and Connect with Technology and SCM Organization
  • Ability to team up within the Organization for Deal Orchestration.

 

 

Role 2:

 

  • At least 8yrs of in Managed Service Business
  • Based out of Mumbai
  • Overall, 12-14 years of experience.
  • System integration experience.
  • Industry experience of any BFSI, Manufacturing, pharma, retail etc.
  • Managed service automation experience is preferred.
  • Masters Graduate,
  • ITIL Certification Preferred
  • Local Enterprise IT Leadership Connects
  • Presentable, Good Communication & Presentation Skills
  • Ability to Map and Connect with Technology and SCM Organization
  • Ability to team up within the Organization for Deal Orchestration.
Read more
Casey Foods Opc Pvt Ltd
at Casey Foods Opc Pvt Ltd
14 recruiters
Lopita Mishra
Posted by Lopita Mishra
Keonjhar
3 - 5 yrs
₹1.9L - ₹3L / yr
Field Sales
Sales management
Marketing Strategy

Job Summary:

The District Sales Manager will oversee sales activities within a defined territory and manage sales representatives and distributors.

 

 Responsibilities:

  • Trains sales representatives and distributors in assigned territory.
  • Organizes sales schedules of assigned staff.
  • To act like a bridge between the company and distributor with providing stock reports and product inventories.
  • Conducts performance evaluations that are timely and constructive.
  • Handles disciplinary action against employees as needed and in accordance with company policy.
  • Mostly to coordinate with Sales executives from his assigned district.
  • Sales the company’s products in an assigned territory.
  • Monitors existing accounts and regularly communicates with primary contacts for the account.
  • Works to establish new accounts in the territory.
  • Works toward increasing sales growth in the territory at an established ratedetermined by Company.
  • To provide map coordinates and beat plans.
  • Performs other related duties as assigned.

 

Required Skills/Abilities:

  • Ability to build and maintain business relationships with clients.
  • Excellent verbal and written communication skills.
  • Excellent management and leadership skills.
  • Excellent time management skills.
  • Ability to multitask and complete work while traveling.

                                      

Education and Experience:

  • Bachelor’s degree in any domain.
  • 3-4 years of core field sales/ marketing experience required.

  CTC- 16 - 30k p.m.

Location: KEONJHAR

 

Read more
Sudo Technologies LLC
at Sudo Technologies LLC
1 recruiter
Ashima Rajput
Posted by Ashima Rajput
Remote, Ahmedabad
4 - 6 yrs
₹5L - ₹7L / yr
Odoo (OpenERP)
skill iconPython
skill iconPostgreSQL
We are looking for an experienced Odoo developer with great front end skills. Responsibilities and Duties Must have knowledge in Odoo (OpenERP) Module. Strong technical skills, good problem-solving skills, client-focused approach, fast learner. Ability to work in groups as well as independently with minimal supervision Ability to learn new languages and Tools quickly. Required Experience, Skills and Qualifications Min 4 years of experience Senior Odoo Developer Should have Python experience as well as a solid understanding of Object Oriented Design and Programming. Experience in Developing new Odoo (OpenERP) Module and extension of the Odoo (OpenERP) framework and its existing modules. Experience in integrating Odoo with Other Business Systems. Experience in writing Modules for Odoo Web site (preferred). Experience in HTML, XML, JavaScript, and JQuery(preferred). Experience in PostgreSQL database. Experience in Webkit, RML Report, OpenOffice Reports and Pentaho Report (preferred). Experience in using Eclipse or Pycharm IDEs. Experience with GITLAB or equivalent source control
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos