Customer Success Manager

Job Title : ServiceNow Integration Developer

Experience : 6+ Years

Location : Remote/On-site (as applicable)

Summary :

• We are looking for an experienced ServiceNow Integration Developer to design, develop, and implement workflows, applications, and integrations on the ServiceNow platform.
• The ideal candidate will have hands-on expertise in Service Portal development and system integrations, combined with excellent problem-solving and communication skills.

Key Responsibilities :

• Design and develop workflows, applications, and integrations on the ServiceNow platform.
• Build and customize Service Portal to meet user requirements.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Develop, test, and deploy scripts, workflows, and integrations.
• Create prototypes and mockups to demonstrate design solutions.
• Troubleshoot and resolve issues, ensuring seamless operation of ServiceNow solutions.
• Stay updated with the latest ServiceNow features, tools, and best practices.

Required Skills and Experience :

• ServiceNow Expertise: Strong experience in design, development, and customization of the ServiceNow platform.
• Integration Proficiency: Hands-on experience with platform integrations and Scripted REST APIs.
• Workflow Development: Proficient in using tools such as Workflow, Workflow Editor, and automation scripts.
• Service Portal Development: Proven experience in building and customizing Service Portals.
• Architecture Knowledge: Strong understanding of ServiceNow architecture, data models, and best practices.
• Problem-Solving: Excellent troubleshooting skills to resolve platform-related issues.
• Collaboration: Strong communication and interpersonal skills to work effectively with cross-functional teams.

Educational Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Why Join Us?

• Competitive compensation.
• Opportunity to work on cutting-edge ServiceNow solutions.
• Collaborative and growth-oriented work environment.

MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.

We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.

Role Overview

As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.

This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.

Key Responsibilities

Infrastructure & Operations

• Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
• Ensure system reliability, uptime, and performance across global deployments.
• Align IT operations with Agile development cycles and product release plans.
• Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
• Drive continuous improvement in monitoring, alerting, and automation processes.
• Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Manage vendor relationships, IT budgets, and monthly cost reporting.
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Security & Compliance

• Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
• Monitor, respond to, and mitigate security incidents in a timely manner.
• Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
• Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
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Team & Process Management

• Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
• Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
• Promote knowledge sharing and operational excellence across Product Support and IT teams.
• Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
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Required Qualifications

• Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
• Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
• 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
• Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
• Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
• Hands-on experience with security frameworks, incident response, and business continuity planning.
• Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
• Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
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Benefits

• 33 days of paid holiday
• Competitive compensation well above market average
• Work in a high-growth, high-impact environment with passionate, talented peers
• Clear path for personal growth and leadership development.

Job Title: Generative AI Engineer

Experience: 6–9 years

Job description:

We are seeking a Generative AI Engineer with 6–9 years of experience who can independently

explore, prototype, and present the art of the possible using LLMs, agentic frameworks, and

emerging Gen AI techniques. This role combines deep technical hands-on development with

non-technical influence and presentation skills.

You will contribute to key Gen AI innovation initiatives, help define new protocols (like MCP

and A2A) and deliver fully functional prototypes that push the boundaries of enterprise AI — not

just in Jupyter notebooks, but as real applications ready for production exploration.

Key Responsibilities:

·        LLM Applications & Agentic Frameworks

·        Design and implement end-to-end LLM applications using OpenAI, Claude, Mistral,

·        Gemini, or LLaMA on AWS, Databricks, Azure or GCP.

·        Build intelligent, autonomous agents using LangGraph, AutoGen, LlamaIndex, Crew.ai,or custom frameworks.

·        Develop Multi Model, Multi Agent, Retrieval-Augmented Generation (RAG) applications with secure context embedding and tracing with reports.

·        Rapidly explore and showcase the art of the possible through functional, demonstrable POCs

·        Advanced AI Experimentation

·        Fine-tune LLMs and Small Language Models (SLMs) for domain-specific use.

·        Create and leverage synthetic datasets to simulate edge cases and scale training.

·        Evaluate agents using custom agent evaluation frameworks (success rates, latency,reliability)

·        Evaluate emerging agent communication standards — A2A (Agent-to-Agent) and MCP (Model Context Protocol), Business Alignment & Cross-Team Collaboration

·        Translate ambiguous requirements into structured, AI-enabled solutions.

·        Clearly communicate and present ideas, outcomes, and system behaviors to technical and non-technical stakeholders

Good-To-Have:

·        Microsoft Copilot Studio

·        DevRev

·        Codium

·        Cursor

·        Atlassian AI

·        Databricks Mosaic AI

Qualifications:

·        6–9 years of experience in software development or AI/ML engineering

·        At least 3 years working with LLMs, GenAI applications, or agentic frameworks.

·        Proficient in AI/ML, MLOps concepts, Python, embeddings, prompt engineering, and

·        model orchestration

·        Proven track record of developing functional AI prototypes beyond notebooks.

·        Strong presentation and storytelling skills to clearly convey GenAI concepts and value.

Data Engineer- Senior

Cubera is a data company revolutionizing big data analytics and Adtech through data share value principles wherein the users entrust their data to us. We refine the art of understanding, processing, extracting, and evaluating the data that is entrusted to us. We are a gateway for brands to increase their lead efficiency as the world moves towards web3.

What are you going to do?

Design & Develop high performance and scalable solutions that meet the needs of our customers.

Closely work with the Product Management, Architects and cross functional teams.

Build and deploy large-scale systems in Java/Python.

Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

Create data tools for analytics and data scientist team members that assist them in building and optimizing their algorithms.

Follow best practices that can be adopted in Bigdata stack.

Use your engineering experience and technical skills to drive the features and mentor the engineers.

What are we looking for ( Competencies) :

Bachelor’s degree in computer science, computer engineering, or related technical discipline.

Overall 5 to 8 years of programming experience in Java, Python including object-oriented design.

Data handling frameworks: Should have a working knowledge of one or more data handling frameworks like- Hive, Spark, Storm, Flink, Beam, Airflow, Nifi etc.

Data Infrastructure: Should have experience in building, deploying and maintaining applications on popular cloud infrastructure like AWS, GCP etc.

Data Store: Must have expertise in one of general-purpose No-SQL data stores like Elasticsearch, MongoDB, Redis, RedShift, etc.

Strong sense of ownership, focus on quality, responsiveness, efficiency, and innovation.

Ability to work with distributed teams in a collaborative and productive manner.

Benefits:

Competitive Salary Packages and benefits.

Collaborative, lively and an upbeat work environment with young professionals.

Job Category: Development

Job Type: Full Time

Job Location: Bangalore

Role: CLIENT SERVICING - PERFORMANCE MARKETING

Company Industry: Marketing and Advertising

Experience: 2-5  years

Education: Bachelor’s degree or equivalent

Salary Bracket:  - 8L

You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn. 

RESPONSIBILITIES:

• Responsible for achievement of digital marketing objectives of our clients
• Oversee overall quality of work being delivered on the account
• Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels

• Experience in fronting client relationships directly

• Handling operations and client management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Strategizing and executing campaigns for clients.
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

REQUIREMENTS:

• Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.

• Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.

.

• Should have worked on social media calendar and interactions
• Should have advertising agency experience

Title :- Front End Angular Developer
Location:-Trivandrum (Currently work from home)
Salary upto 8.5lpa
Experience Required:-3+ years

Notice Period:-upto 30 days

Job Description

We are looking to hire experienced Angular Developers on fulltime basis to be a part of a dynamic team.

• 3+ years of experience in Angular Framework.
• Must have good experience working in Angular 5 and above.
• Strong knowledge in JavaScript is a must.
• Good understanding/knowledge of frontend technologies is a must.
• Knowledge in karma/mocha is desirable
• Good knowledge in GIT.
• Good to know cloud technologies like AWS/Google Cloud/Azure, etc.
• Good communication skills in English - written and oral.
• Must be willing to relocate to Trivandrum, Kerala, post-COVID restrictions.

Skills

FRONT END DEVELOPMENT, ANGULAR FRAMEWORK

We at InVideo.io are looking for young, ambitious and talented people to work with us on our mission to become the best Online video editor in the world.

As an SEO executive you'll be expected to drive top of the funnel growth via various strategies designed by us. To be successful, you'll need a good command over English (both written and spoken) and excellent negotiation skills. You'll undergo a 1 week training program in using various tools enabling you to be successful.

InVideo.io is based in Mumbai but we are operating remotely and have employees from different cities in India and abroad. The role of SEO executive is remote (i.e. you can work from home).

We are looking for candidates who meet the above requirement and can start immediately.

We are looking for experts who can authoritatively write How-to guides, tips, and tricks for iPhone, Mac, Windows, Video Games, and the web in general.

The job requires you to have the following skills:

• You must be a computer geek. That kind of person who is the source of all things tech in the family.
• You must be able to write and explain tech in a way that is understandable to even non-expert users.
• You must have solid English writing skills.

Below are a few examples of the kind of work we expect you to do:

• https://allthings.how/how-to-use-snap-camera-filters-in-microsoft-teams/">How to Use Snap Camera Filters in Microsoft Teams
• https://allthings.how/how-to-enable-and-use-breakout-rooms-in-zoom/">How to Enable and Use Breakout Rooms in Zoom
• https://allthings.how/best-ai-writing-assistant-apps/">Best AI Writing Assistant Apps and Tools of 2020
• https://allthings.how/how-to-freeze-your-screen-on-google-meet/">How to Freeze your Screen/Camera on Google Meet
• https://allthings.how/how-to-scan-documents-using-files-app-on-iphone/">How to Scan Documents using Files app on iPhone
• https://allthings.how/how-to-intelligently-block-websites-in-chrome-and-microsoft-edge/">How to Intelligently Block Websites in Chrome and Microsoft Edge
• https://allthings.how/how-to-change-dns-server-easily-on-a-windows-10-pc/">How to Change DNS server easily on a Windows 10 PC

Think you're a good fit for the job? Let's talk.