What is WoCo and why should you join?
WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.
Location
Onsite. Gurugram.
What will you do every day?
We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.
What do you need to ace your role?
- Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
- Act as a techno-functional consultant and provide recommendations on process
- Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with WoCo
- Identify risks proactively, mitigate and escalate as deemed appropriate
- Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
- Excellent communication and presentation skills.
- Excellent relationship-building skills
- Be a cultural champion and energy driver
Requirements
- 2-4 years of experience in Customer Success in SaaS
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Analytical and data-driven with ability to work with multiple stakeholders
- Demonstration of good product and consumer thinking during his/her career
- Hands-on and a quick learner. Comfortable with learning new technology
- Basic tech skills especially knowledge of python, Power BI will be a plus
- This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
- We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
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IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.
IT Asset Management –
- Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
- Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
- Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
- Must have handled Asset management project in past and configured the required workflows & lifecycle management.
- Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
- Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
- Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
- Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
- Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
- Carry out any other task in line with the main purpose of the job.
- Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
- Preference: HealthCare domain
About Company :-
Our Client is the world’s largest media investment company and is a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are currently looking for a Manager -Social to join us. As part of the largest media agency in India, you’ll have the opportunity to leverage the scale that comes with the job. You will become an integral part of this growing team and will be working with both internal teams and external parties to ensure campaign delivery objectives are met.
This team is responsible for delivering international solutions, particularly in APAC & EMEA, with some global influence. You will enjoy working in a collaborative team environment and will hold a ‘can do’ attitude with the passion to learn and grow.
At APAC, our people are our strength, which is why fostering a culture of diversity and inclusion is important to us.
Key Responsibilities:
- Lead QA team for effective testing, validation, and verification.
- Implement QA processes and standards.
- Design and execute test plans, cases, and automated scripts.
- Utilize SQL, Excel, and Python for data analysis and testing strategies.
- Validate data across platforms and reports.
- Analyze data for system improvement.
- Monitor and report key quality metrics.
- Develop and maintain process documentation.
Requirements
- Bachelor’s degree in CS, IT, Engineering, or related field.
- 3+ years of QA experience.
- Proficient in SQL, Excel, and Python.
- Strong knowledge of QA methodologies and tools.
- Experience in commerce or digital marketing preferred.
- Demonstrated leadership skills.
- Excellent problem-solving and communication.
- Proactive in task optimization.
- Systems approach to problem-solving.
- Strong attention to detail.
- Determining the gap between clients’ needs and financial abilities and propose solutions that suit them
- Intermediating negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing
- Performing comparative market analysis to estimate properties’ value
- Displaying and marketing real property to possible buyers
- Preparing necessary paperwork (contracts, leases, deeds, closing statements etc)
- Managing property auctions or exchanges
- Maintaining and updating listings of available properties
- Cooperating with appraisers, escrow companies, lenders and home inspectors
- Developing networks and cooperating with attorneys, mortgage lenders and contractors
- Promoting sales through advertisements, open houses and listing services
What you need to have:
- Proven working experience as a Real Estate Agent or Real Estate Salesperson
- Excellent knowledge about real estate markets and best practices
- Proven track of successful sales record
- Ability to work independently combined with excellent interpersonal skills
- Strong sales, negotiation and communication skills
- Pleasant and trustworthy
- MS Office familiarity
- Experience in corporate sales or proposal
- Design and build advanced applications for the iOS platform
- Experience is required in IOS
- Collaborate with cross-functional teams to define, design, and ship new features.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Working experience in iOS development using Swift, RX Swift,
- Have published one or more iOS apps in the app store
- A deep familiarity with Objective-C and Cocoa Touch
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle
- working experience on Media streaming
- Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.
- Someone who has been working as a UI/UX Designer for at least 4-7 years.
- Proven ability to plan and conduct all UX Design activities independently.
- Ability to translate user insights and needs into concepts, User flows, and screens.
- Exceptional design talent with strong attention to detail.
- Proficient with leading design softwares like Figma, Adobe XD, Photoshop & Illustrator.
- Good understanding of Interaction Design and User Experience Design with ability to step in to take Visual Design works.
- Being able to make quick, high fidelity, prototypes.
- Experience with usability engineering is a plus.
- A team player who wants to do great work.
- Good communication and convincing skills.
- Bachelor/Masters in design / UX Certification(HFI) is a plus.
- Must have an impressive portfolio with relevant case studies.
*) 7+ years of strong experience in Java/J2EE technologies (Core Java, Spring, Springboot, Hibernate, JPA, Microservices)
*) Experience with working on Java 8.0 and its emerging road map for 11
*) Hands on experience in Springboot and good knowledge of MySQL, MongoDB
*) Hands on experience in working with Angular 6 and above. Experience working with product management and UI/UX designers having knowledge of advanced Javascript, JQuery
*) Working knowledge on components, modules, data/event bindings, templates, using and creating directives, writing routes, services, forms and models
*) Solid understanding of the full frontend and backend development life cycle
*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)
*) Experience with Webservices (SOAP and REST) and API integration. Good knowledge of JSON and Swagger and Postman is required
*) Experience with web application servers like Tomcat, Jetty, JBoss. Knowledge of Kafka with MQTT would be an added advantage
*) Experience with TDD, code testability standards, JUnit
*) Experience in managing configurations and deploying and hosting applications in AWS
*) Experience with DevOps tools like Git, Maven, SourceTree, Jenkins, Docker and CICD model of development
*) Good experience of OOPS, algorithms, data structures, multi-threading, design patterns and industry best practices
*) Must have good understanding in SOLID principles and why design principles are used.
*) Experience with Eclipse/IntelliJ and VS Code
This is a Contract Based role only
Not a "Fulltime opportunity"
Role Summary:
The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.
DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
Qualifications
EDUCATION
- Bachelor university degree in Engineering/Computer Science.
KEY SKILLS
- 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).
- Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
- Understands development methodology and lifecycle
- Should be trained on RPA tools (Blue Prism/Automation Anywhere).
- Self-motivated, team player, action and results oriented.
- Well organized, good communication and reporting skills.
Desirable:
- Prior experience in UI automation, Robotics process automation is an added advantage.
- Certification in Robotics
Who we are:
We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.
Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.
We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.
To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com
About You:
Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.
- Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Should address and improve any technical issues
- Should be good in communication skills and teamwork ability to work between different levels of developers.
- Should be able to work/handle projects single handed by own
- Should perform unit/per testing for creating a bug free solution.
You should possess:
- Experience of Node JS, Express JS, Mongo DB, Angular 2+.
- Knowledge of GIT, Jenkins tools or similar.
- Knowledge working with AWS (S3, EMR, EC2, RDS).
- Experience of Agile development and methodology.
Good to have:
- Project management and deployment skills.
- Knowledge of Dockers and Kubernetes.
- Onsite experience.
- US business Visa.