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Customer Success Manager
Cravingcode Technologies Pvt Ltd's logo

Customer Success Manager

Didhiti Dasgupta's profile picture
Posted by Didhiti Dasgupta
2 - 7 yrs
₹3L - ₹8L / yr
Navi Mumbai
Skills
Customer Support
Customer Success
Customer Retention
Technical Training

Job Title: Customer Success Manager

Location: Navi Mumbai

Employment Type: Full-time, On-site

Offered Salary: 3-8 LPA


Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.


Key Responsibilities:

  • Develop and nurture strong, trust-based relationships with Buildesk clients.
  • Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
  • Provide expert training, support, and troubleshooting for clients and internal teams.
  • Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
  • Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
  • Collaborate with sales and onboarding teams for seamless client transitions.
  • Tactfully resolve client inquiries and provide ongoing post-sales support.
  • Conduct market research and articulate Buildesk's value proposition.
  • Execute outbound communication strategies for lead nurturing and relationship management.


Requirements:

  • Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
  • Demonstrated ability to deliver effective product training and support software business models.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
  • Proficiency in CRM and ERP systems.
  • Verifiable track record of increasing customer satisfaction, retention, and revenue.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Cravingcode Technologies Pvt Ltd

Founded :
2017
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today

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Didhiti Dasgupta

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