
Job Title: Customer Success Manager
Location: Navi Mumbai
Employment Type: Full-time, On-site
Offered Salary: 3-8 LPA
Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.
Key Responsibilities:
- Develop and nurture strong, trust-based relationships with Buildesk clients.
- Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
- Provide expert training, support, and troubleshooting for clients and internal teams.
- Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
- Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
- Collaborate with sales and onboarding teams for seamless client transitions.
- Tactfully resolve client inquiries and provide ongoing post-sales support.
- Conduct market research and articulate Buildesk's value proposition.
- Execute outbound communication strategies for lead nurturing and relationship management.
Requirements:
- Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
- Proficiency in CRM and ERP systems.
- Verifiable track record of increasing customer satisfaction, retention, and revenue.

About Cravingcode Technologies Pvt Ltd
About
Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today
Connect with the team
Similar jobs


We are looking for a front-end developer who will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Roles & Responsibilities:
● Develop and implement responsive and intuitive user interfaces for web applications using HTML, CSS, and JavaScript frameworks (e.g., React, Angular, Vue.js, Node.js)."
● Designing user interactions on web pages.
● Developing SDKs.
● Ensuring cross-platform optimization for mobile phones.
● Collaborate with UI/UX designers, back-end developers, and other stakeholders to transform design concepts into functional, feature-rich web interfaces
● Designing and developing APIs.
● Meeting both technical and consumer needs.
● Collaborate in an Agile development environment, participating in sprint planning, stand-ups, and other team meetings.
Qualifications & Skills:
● 5-9 years of experience in the relevant field.
● Proficiency with fundamental front-end languages such as HTML, CSS, and
JavaScript/Typescript
● Proficiency with JavaScript frameworks such as React-JS.
● Familiarity with database technology such as MySQL or Postgres.
● Knowledge of GitHUb, Docker,Project Versioning,SCSS/SASS style framework will be an added advantage
● Excellent verbal communication skills.
● Good problem-solving skills..
● Attention to details.
Why should you join:
● You prefer working in small groups. We're a start-up, and we think smaller teams have a lot of power. There is less management overhead and more discussion about the important work
● You care about the end-user and developer experience, as well as how the backend affects them. Rather than taking the path of least resistance, work backwards from what the user experience requires
● We offer competitive pay (above market average). We've received adequate funding from a number of well-known fintech investors, and we're planning to stay in the game for the long haul. It will be an exciting and interesting adventure ahead, and we are looking forward to working with some fantastic teammates!
What's on offer:
● Best in class compensation package
● Stock options for long term wealth creation
● Group health insurance that covers your family
● A vibrant, open and fun work culture


Job description
Opening for PHP developer at Navi Mumbai -Belapur
Work Mode- Hybrid
Notice period- Immediate - 15 days
Role & responsibilities
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions
Skills And Qualifications:
- Strong knowledge of PHP web frameworks (such as Laravel)
- Familiarity with MYSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git
- Strong knowledge of the common PHP or web server exploits and their solutions
- Knowledge of object-oriented PHP programming
HR Executive responsibilities include:
· Designing compensation and benefits packages
· Implementing performance review procedures (e.g. quarterly/annual and 360° evaluations)
· Developing fair HR policies and ensuring employees understand and comply with them
Job brief
We are looking for an HR Executive to manage our company’s recruiting, learning and development and employee performance programs.
HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.
Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.
Responsibilities
· Design compensation and benefits packages
· Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
· Develop fair HR policies and ensure employees understand and comply with them
· Implement effective sourcing, screening and interviewing techniques
· Assess training needs and coordinate learning and development initiatives for all employees
· Monitor HR department’s budget
· Act as the point of contact regarding labor legislation issues
· Manage employees’ grievances
· Create and run referral bonus programs
· Review current HR technology and recommend more effective software (including HRIS and ATS)
· Measure employee retention and turnover rates
· Oversee daily operations of the HR department
Requirements and skills
· Proven work experience as an HR Executive.
· Familiarity with Human Resources Management Systems and Applicant Tracking Systems
· Experience with full-cycle recruiting
· Good knowledge of labor legislation (particularly employment contracts, employee leaves and insurance)
· Demonstrable leadership abilities
· Solid communication skills
About Prêtture
We are India’s coolest SaaS ERP for Fashion, Lifestyle and Home Decor brands. Currently working across 100 brands like House of Masaba, Rahul Mishra, Raw Mango, Anamika Khanna and many others across India, helping them organise their end to end business workflow through our application.
We are currently working on new development and enhancement in the application and are hence looking forward to senior software developers.
The ideal candidate is a creative problem solver who understands the requirement and comes up with the solution keeping in mind the impact of the solution on existing code
Responsibilities
- Understand the problem statement and get the code done for the server side programming of our software including the database and other internal/external micro services communication
- Maintain the quality of code
- Impact analysis before actually writing any code
- Use the optimised SQL queries only
Qualifications
- At least 2-3 years' of experience using NodeJS and MySql/PostgreSQL (This is mandatory. Please do not apply in case of lesser experience in either NodeJS or MySQL/PostgreSQL)
- Bachelor's degree or equivalent experience in Computer Science
Office Location
Navi Mumbai

In this role, you will be responsible for developing and integrating UI
components using React.js, hooks, typescript, ES6 and redux.
Should be good in unit testing library like react testing library/enzyme and jest
Should have in-depth knowledge of JavaScript and OOPs concepts, excellent front-end
coding skills, and a good understanding of the integration of REST services.
Experience/Knowledge with node.js, express.js, mongodb and mongoose will be an added advantage.
Preferably with 3 to 5 year
We seek to amplify Our creative and cool team with “Project Managers” - people who are enthusiastic and creative enough to contribute to making people’s lives better, or solve existing business or social problems.
Role: Project Manager
Location: 100% Remote & from Favcy’s Cafe near Your location !!
Experience: 1 - 3 Years
Salary: as per industry standards & experience
Working from: Monday to Saturday
As Project Manager, You are Good at:
● Working experience in Agile and Waterfall Methodology projects.
● Should be able to handle multiple tasks/projects simultaneously.
● Able to handle considerable team size.
● Give Our customers an experience beyond their expectations to help streamline their
Project.
● Extensive experience in project planning and implementation to prioritize work activities
and accomplish project goals within set time frames.
● Build workflows and processes internally between Technical Teams, Customers and
Technology Lead to help resolve issues on a day to day basis.
● Help customers see value in your product quickly by managing product implementation,
issues and enhancements.
● Relay any suggestions from customer feedback to internal departments as required.
● Liaise between Product Strategy, Technology, Branding and Customers to speak a
common language and have fun in the whole process.
● Act as Customer Advocate to drive efficiency and effectiveness.
● Evaluates and Analyzes Customer Needs
● Builds Trust and Transparency with Clients
● Drive meetings with all stakeholders as required to conclude and have results oriented
meetings.
● You know how to handle difficult situations with ease and comfortably.
● You have the ability to handle quite a few Customers at the same time.
● Coordinating with client project seniors to identify project issues and concerns and
making appropriate resolutions in a timely manner.
● If You know technology and have technical hands on experience (refer below technical
abilities section) what better we can ask for !!
Bonus !! - This Job might be for You if:
● You enjoy solving problems. You love taking on difficult challenges and finding creative
solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you
find it.
● You Like helping people. You get a kick out of getting People to hose aha! Moments.
You are patient, level-headed and cool under pressure. Teaching someone something
new makes you feel warm and fuzzy inside.
● You pay attention to the details. As far as you’re concerned, anything worth doing is
worth doing right, every single time. You stay focused, and nothing falls through the
cracks on your watch.
● You think on your feet. You like learning new things, and you can learn quickly. When
things change, you know how to roll with the punches.
● You communicate clearly. You write well. You speak eloquently. You can explain just
about anything to anyone. And you’re comfortable communicating in writing and on the
phone.
● You are motivated and driven. You volunteer for new challenges without waiting to be
asked. You’re going to take ownership of the time you spend with us and truly make a
difference.
If You love to hustle, we are waiting to have a cup of coffee with You !!


If you are looking for a change this is what we can promise you:
You will have challenging problems to solve
You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
If that sounds attractive please apply! We'd love to talk to you.
Here are some more details about the position:
You will be hands-on writing code, unit tests, and performing peer code reviews. You will work with a project manager, software development engineers, user experience and interface designers, quality assurance engineers and customer stakeholders to deliver high quality, scalable and maintainable software solutions.
Required Qualifications
4+ years experience developing web applications using PHP
Ability to work effectively with offshore and nearshore team members
Experience performing peer code reviews
Experience writing unit tests
Experience with Git and merge conflict resolution
JavaScript and HTML, CSS
Ajax, Restful APIs and JSON
SQL (MSSQL, MySQL or similar)
Scalable Architectural Patterns
API Integrations
Asynchronous Processes and Multithreading
Desired Qualifications
5+ year of experience developing web applications.
Experience in Codeigniter PHP framework
Experience with React and Flux
frameworks like Angular, React, Bootstrap, Ember or similar
Experience working with offshore and nearshore development teams.
HTML 5 and CSS 3
Caching Technologies
Cloud Platforms (AWS, Azure, or Heroku)
Serverless technologies
IoC / Dependency Injection
Continuous Integration
Continuous delivery
Git
SourceTree and Bitbucket
Scrum
Project management software - Jira, Rally or similar
Virtual Machines
Postman
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Business Tie-ups
• Build long-term relationships with new & existing clients



