Job Title: Customer Success Manager
Location: Navi Mumbai
Employment Type: Full-time, On-site
Offered Salary: 3-8 LPA
Buildesk is seeking a driven Customer Success Manager to join our team. This role is pivotal in ensuring client success with our Sales & Payment Management solution for the real estate industry, fostering long-term partnerships, and driving product adoption and revenue growth.
Key Responsibilities:
- Develop and nurture strong, trust-based relationships with Buildesk clients.
- Lead end-to-end implementation, customization, and configuration of CRM and ERP solutions.
- Provide expert training, support, and troubleshooting for clients and internal teams.
- Proactively monitor customer health metrics to mitigate churn and ensure high satisfaction.
- Identify and execute upsell/cross-sell opportunities to contribute to revenue growth.
- Collaborate with sales and onboarding teams for seamless client transitions.
- Tactfully resolve client inquiries and provide ongoing post-sales support.
- Conduct market research and articulate Buildesk's value proposition.
- Execute outbound communication strategies for lead nurturing and relationship management.
Requirements:
- Proven experience in Customer Success, Account Management, or a related role, ideally within software/technology.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving abilities, including experience monitoring customer health metrics.
- Proficiency in CRM and ERP systems.
- Verifiable track record of increasing customer satisfaction, retention, and revenue.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cravingcode Technologies Pvt Ltd
About
Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today
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Full Stack Developer - Averlon