
The Telesales Person is responsible for generating sales through outbound telephone calls. They will contact potential customers, introduce products or services, and persuade them to make purchases or take desired actions. The role requires excellent communication skills, a persuasive demeanor, and a goal-oriented mindset to achieve sales targets.

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KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders


Job Description
Design and implementation of low-latency, high-availability, and performant applications
Implementation of security and data protection
Understanding of performance testing and optimization techniques
Requirements
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
MERN stack developer must have proven experience in front & back-end development
Work in a cross-functional team to deliver a complete user experience
Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
MERN fullstack developer must have the ability to wear many hats and learn new technologies quickly
For MERN stack developer job, candidate must have good Knowledge of Node Debugging
Understanding & proficiency in REST APIs.
MERN stack developer should know Git Repository and Jira.
Integration of data storage solutions [RDBMS, NoSQL DB]
Job Responsibilities:
Cold calling and ability to convert the leads into admissions
Counseling of Walk-in inquiries
Answering calls and explaining about organization s offerings/courses
Obtaining candidate details and other relevant data & maintaining the data on a regular basis
Suggesting solutions based on candidate s needs and requirements
Resolving queries and issues related to the courses
Coordination with faculties and students, Whatsapp groups monitoring, Hosting zoom meetings/batches
Followup of past participants and report preparation, uploading inquiries on website on daily basis
Telecalling to all outbound & inbound leads
Experience/Requirements:
Proven experience as a Education Counselor, or a similar role in Sales department
Must have pleasing personality, excellent communication and Soft spoken
Location-Janakpuri & Gurugram
The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.
ROLES AND RESPONSIBILITIES
- Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
- Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
- Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
- Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
- Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
- Ensures deadlines are met and timely update meetings are established with client and counsel.
- Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
- The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
- Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.
- Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
- Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
- Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
- Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
- Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
- Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
- Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
- Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product.
- Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
- Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
- Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
- Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.
- Other duties as assigned.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.
SKILLS AND KNOWLEDGE
- Experience delivering consulting engagements in a fast-paced environment
- Experience leading scoping calls
- Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
- Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
- Knowledgeable of collection methodologies and tools.
- Comfortable working within various OS including Windows, Linux, and OSX
- Organized communications and notes
- Communicates clearly and concisely
- Generally knowledgeable of the multiple services that comprise an IR investigation
- In-depth knowledge of the ransom negotiation process and details it accordingly to clients
● Contribute to quality processes and improvements within the Software Platform Team
● Collaborate with developers and QA engineers on geographically-diverse teams to ensure the
quality implementation of application features, E2E
● Ensure proper test coverage and testability within development sprints
● Participate in QA sprint planning within the Software Platform Team
● Contribute to the development and maintenance of automation tests and frameworks
● Escalate defect reports and critical issues
● Work closely with the technical project managers to prioritize defect resolution
WE'RE LOOKING FOR SOMEONE WITH:
● BS in Computer Science or equivalent
● Minimum of 3 years of experience as a QA Engineer, preferably at an enterprise SaaS
organization, with working experience as a software development engineer in test (SDET)
● Minimum of 2 years of experience testing the Data Layer specifically
● Strong knowledge of a full tech stack and strong debugging skills
● Experience in REST API testing, both automated and manual
● Experience with testing SOA and microservices applications
● Experience in writing scripts or programs to analyze/validate large data sets
● Proficient in QA methodology and process (Agile testing experience preferred)
● Proficient in SQL: query, inserts and updates
● Experience with testing ETLs
● Strong communication skills: must be able communicate with other functional teams to coordinate
systems integration testing requirements
● Ability to convert complex business, technical requirements, use cases, and user stories to test
cases and test plans
● Hands-on experience with defect management tools such as Jira
PLUSES:
● Personal or professional experience with Robo-Advising/FinTech Products is highly desired
● Specific QA experience in a startup environment culture
● Experience with queuing/messaging systems (RabbitMQ, Kafka, etc.)
● Experience with time series or document databases
● Experience in performance engineering/testing of scalable systems

Biddano is seeking for an analytical, result driven, multi-skilled candidate for design for the position of Backend Developer. He/She will be responsible for programming languages and tools to analyze current codes and industry developments, formulate more efficient processes, solve problems and create a more seamless experience for users.
The ideal candidate will have strong personal accountability for results, strong commitment to teamwork in support of the company's success, adherence to ethical business practices, and comfort operating in a start-up environment with an ability to prioritize and drive actions to closure.
a start-up environment with an ability to prioritize and drive actions to closure.
Backend Developer
Responsibilities:
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional REST APIs Using Django/Python or NodeJs
- Troubleshoot and debug applications
- Perform unit test cases to optimize performance
- Manage cutting-edge technologies to improve legacy applications
- Collaborate with Front-end developers to integrate user-facing elements with server side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers and system administrators to identify new features
- Follow emerging technologies
Skills Required:
- Proven work experience as a Back-end developer
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like Python (Required), typescript(Required), Java.
- Working knowledge of CMS framework
- Familiarity with back-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Backend:
- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
- Hosting and Deployment Solutions:
- Good understanding of AWS which includes(All required):
- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
- Proper use of S3 for static file management.
- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
- Teamwork skills with a problem-solving attitude
Experience :
- Minimum 4-7 years of experience as a Backend Developer
- B.tech Computer Science, Engineering or similar relevant field

Your mission is to help lead team towards creating solutions that improve the way our business is run. Your knowledge of design, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit.
Responsibilities and Duties :
- As a Data Engineer you will be responsible for the development of data pipelines for numerous applications handling all kinds of data like structured, semi-structured &
unstructured. Having big data knowledge specially in Spark & Hive is highly preferred.
- Work in team and provide proactive technical oversight, advice development teams fostering re-use, design for scale, stability, and operational efficiency of data/analytical solutions
Education level :
- Bachelor's degree in Computer Science or equivalent
Experience :
- Minimum 5+ years relevant experience working on production grade projects experience in hands on, end to end software development
- Expertise in application, data and infrastructure architecture disciplines
- Expert designing data integrations using ETL and other data integration patterns
- Advanced knowledge of architecture, design and business processes
Proficiency in :
- Modern programming languages like Java, Python, Scala
- Big Data technologies Hadoop, Spark, HIVE, Kafka
- Writing decently optimized SQL queries
- Orchestration and deployment tools like Airflow & Jenkins for CI/CD (Optional)
- Responsible for design and development of integration solutions with Hadoop/HDFS, Real-Time Systems, Data Warehouses, and Analytics solutions
- Knowledge of system development lifecycle methodologies, such as waterfall and AGILE.
- An understanding of data architecture and modeling practices and concepts including entity-relationship diagrams, normalization, abstraction, denormalization, dimensional
modeling, and Meta data modeling practices.
- Experience generating physical data models and the associated DDL from logical data models.
- Experience developing data models for operational, transactional, and operational reporting, including the development of or interfacing with data analysis, data mapping,
and data rationalization artifacts.
- Experience enforcing data modeling standards and procedures.
- Knowledge of web technologies, application programming languages, OLTP/OLAP technologies, data strategy disciplines, relational databases, data warehouse development and Big Data solutions.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Skills :
Must Know :
- Core big-data concepts
- Spark - PySpark/Scala
- Data integration tool like Pentaho, Nifi, SSIS, etc (at least 1)
- Handling of various file formats
- Cloud platform - AWS/Azure/GCP
- Orchestration tool - Airflow




