Cutshort logo
Customer Retention Jobs in Chennai

6+ Customer Retention Jobs in Chennai | Customer Retention Job openings in Chennai

Apply to 6+ Customer Retention Jobs in Chennai on CutShort.io. Explore the latest Customer Retention Job opportunities across top companies like Google, Amazon & Adobe.

icon
Printrove

at Printrove

3 recruiters
Madhur Chauhan
Posted by Madhur Chauhan
Chennai
1 - 3 yrs
₹2.4L - ₹3.8L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
+3 more

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.



Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).


Key Responsibilities:

Customer Support (Reactive):

  • Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
  • Troubleshoot operational issues such as orders, printing, shipping, or integrations.
  • Escalate recurring or critical issues to the operations/product teams and ensure closure.


Customer Success (Proactive):

  • Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
  • Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
  • Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
  • Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.


Collaboration & Ownership:

  • Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
  • Partner with Operations to resolve root causes of quality or shipping complaints.
  • Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
  • Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.


What Success Looks Like

  • Merchant queries are resolved quickly with minimal escalations.
  • New merchants complete onboarding smoothly and place their first orders.
  • Merchant retention improves — fewer churns, more merchants cross higher order volumes.
  • Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.


What We’re Looking For

  • 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
  • Strong communication skills in English (Hindi/Tamil a plus).
  • Empathy-driven — ability to listen, understand, and solve problems like a partner.
  • Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
  • Proactive, process-oriented, and thrives in a fast-paced startup environment.


Why Join Printrove?

  • Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
  • Own impactful work — you’re not just answering queries, you’re driving merchant growth.
  • Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
  • Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.
Read more
Velox
Delhi, Mumbai, Hyderabad, Chennai, Bengaluru (Bangalore), Kolkata, Ahmedabad, Pune, Nashik, Aurangabad, Nagpur
2 - 4 yrs
₹2L - ₹4L / yr
B2B Marketing
Sales
Sales and operations planning
Customer Retention

Position Title: Sales Specialists

 Location: PAN India (*Tier 1, Tier 2, Tier 3)

 Salary Range: 4 LPA to 5.5 LPA (includes performance bonus of 1 lac)+ IncenƟves+ Perks+ TA+ DA

 EducaƟon: Bachelor's degree in any stream or Master's degree/MBA


Key Responsibilities:

1. As a Sales Specialist/ExecuƟve, the candidate will be required to be in the field daily, engaging with potential clients, and generaƟng new business opportunities through personal visits, emails, and calls

and other field activities.

2. Build and maintain strong relaƟonships with new customers.

3. Present tailored solutions for endpoint protecƟon & network.

4. Focus on achieving the Individual target for Retail & SME.

5. Provide exceptional customer service and support throughout the sales process.




Read more
KreditBee

at KreditBee

2 recruiters
shruthi j
Posted by shruthi j
Bengaluru (Bangalore), Hyderabad, Chennai
2 - 10 yrs
₹3L - ₹10L / yr
Customer Retention

Key Responsibilities:

Sales and Business Development:

  • Lead the branch team to achieve sales targets for Loan Against Property (LAP) products, ensuring overall growth in the branch's portfolio.
  • Develop and implement strategies to acquire new clients, cross-sell products, and maintain long-term relationships with customers.
  • Monitor market trends and competitor activities to identify opportunities and stay ahead of market demands.
  • Promote the LAP product offerings through various channels, including partnerships, referral networks, and local events.

Team Leadership and Management:

  • Manage, mentor, and guide the sales and operational teams to achieve individual and branch-wide sales goals.
  • Conduct regular performance reviews and provide coaching and training to enhance the sales team’s skills.
  • Ensure adherence to organizational standards and processes in customer acquisition and relationship management.

Customer Relationship Management:

  • Establish and maintain strong relationships with key clients, stakeholders, and other business partners.
  • Provide high-level support for the LAP product offering, including assisting clients with queries and guiding them through the loan process.
  • Resolve customer issues or concerns related to LAP applications and ensure timely and efficient processing.

Operational Management:

  • Oversee the day-to-day operations of the branch, including loan origination, documentation, disbursement, collections, and compliance.
  • Ensure the branch maintains a smooth, efficient, and compliant operation in line with internal policies and external regulations.
  • Monitor and maintain branch financials, including revenue, expenses, and profitability.

Reporting and Compliance:

  • Provide regular reports to senior management on branch performance, including sales achievements, operational issues, and market trends.
  • Ensure all processes comply with regulatory guidelines, including KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.


Read more
Fieldproxy ( YC )

at Fieldproxy ( YC )

1 video
6 recruiters
Swaroop V
Posted by Swaroop V
Chennai
1 - 3 yrs
₹4L - ₹6L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Retention

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

 

Key responsibilities:

 

  • Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
  • Increase product adoption and customer retention rate

 

What we look for:

 

  • 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
  • Excellent presentation skills and writing skills
  • Ability to make a quick decision in a lean team
  • Strong communication skill is not expected as it is kept as a default checklist
  • Experience with a SaaS product would be preferred
  • Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
  • Proactive in establishing deeper customer relationships
  • Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
  • Familiar with the CRM tools preferred

 

What we provide in return:

 

  • Competitive salary
  • Opportunity to work in a fast-moving, high growth SaaS company
  • Company-paid Health insurance
  • A great learning experience with high paced growth opportunities
  • Hybrid and friendly work culture with always ready to help attitude colleagues
Read more
Home Serve

at Home Serve

1 recruiter
MadhuMitta Thoguluva
Posted by MadhuMitta Thoguluva
Chennai
2 - 4 yrs
₹4L - ₹4.2L / yr
Technical support
Customer Relationship Management (CRM)
Customer Support
Customer Retention
Team Management

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

 

Objectives of this Role

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Meet customer service department sales targets, generating sales leads when opportunities arise

 

Skills and Qualifications

  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactifully
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team
Read more
Zoltan Properties

at Zoltan Properties

1 recruiter
Ali Khan
Posted by Ali Khan
Remote, Hyderabad, Bengaluru (Bangalore), Mumbai, Pune, Chennai
1 - 2 yrs
₹2L - ₹3L / yr
Sales
Business Development
Lead Generation
Field Sales
Telesales
+3 more
The Role Of A Sales Executive Is To Assist The Organisations Sales And Growth Efforts By Contributing To New Customer Acquisition. Candidate Should Be Able To Provide Ideas To Attract New Clients And Keep The Senior Management Updated About Marketplace And Competitor Activity. The Primary Role And Responsibilities Of A Business Development Executive Include Responsibilities: • Build Contacts With Potential Clients To Create New Business Opportunities • Keep Prospective Client Database Updated • Make Cold Calls For New Business Leads • Support In Writing New Business Proposals • Maintain Knowledge Of All Product And Service Offerings Of The Company • Arrange Meetings For Senior Management With Prospective Clients • Follow Company Guidelines And Procedures For Acquisition Of Customers, Submission Of Tenders Etc. • Have A Proven Track Record Of Selling Digital Marketing Services To Small And Medium Businesses
Read more
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort