Content Operations Specialist
Location: Work from home
Type: Primarily contract based
Nature of work: Full-time.
As a Content Operations Specialist at Pratilipi Hindi, you will closely work with our Content Operations lead and other language owners to ensure the delight of millions of readers via content curation. You will be the one who gets to decide which content list goes on our App and Website homepage. You will run writing competitions for thousands of authors. You will focus on the health and hygiene of your language by filtering content from the backend. You will get to decide which content goes into our social media.
In short - you will own a content funnel in Pratilipi Hindi. We are looking for extraordinarily creative and logical personalities to create great experiences for our authors and build great reading experiences for our readers.
What we are looking for in a person:
You must be passionate about stories and literature. Strong and commendable verbal and written communication skills in both Hindi and English are a MUST. You are hungry for growth and learning. You should be super organized, take ownership of each initiative, and have a curious mindset to learn new tools and techniques. Proficiency in Microsoft Office and G Suite is required, as is the ability to prioritize tasks and frequently multitask. You must have a deep love for Pratilipi, aspire to work with authors, and make a positive impact in the language literature world.
What you’ll be doing:
- You will be closely working with our Content Operations team and take end-to-end ownership of Writing competitions in your language. You will work on ideas around writing competitions, You will create and translate drafts, rules, and value systems around competitions. You will be in charge of competition results and rewards mechanisms.
- You will understand user funnels and take up focused initiatives to scale event participation and published content numbers.
- You will do regular content sanity checks based on necessary metrics and choose the best content for the Pratilipi Premium section.
- You will do awesome vibrant translations of articles whenever required, by fully understanding the content needs.
- You will choose which story goes in front of readers on our Facebook channel. You will select creatives to engage readers in each story.
- You will be an admin of our large social media page and group, where you will approve daily published content and establish communication and customer success.
- You will be working on the health and hygiene of the platform by removing pirated content, hate speech, and explicit content.
- You will read all event content and curate the highest quality event results based on necessary metrics and what is best suited for the Pratilipi community.
- You will reply to user queries over email and help them with any kind of issues related to Pratilipi events.
- You will be responsible for assisting in the day-to-day content needs of our product managers to run different experiments. Your content would go to millions of readers each day.
What we offer:
- Work opportunity in a high-growth start-up environment. Be a part of something big, exciting, and meaningful.
- Learn new skills, take on challenging tasks, grow as an individual, and grow within the organization.
- Career development in Content operations, Linguist, Content Management, Community operations, Content writing, or similar fields.
- Dynamic, creative, and collaborative work environment. Supportive leadership.
- Flexible work hours and better work-life balance
- Work from Anywhere
- Salary up to 20K per month.
Interview process:
- We won’t look for an experience.
- We would take interviews over a few phone calls and Zoom.
- Expect one or two assignments once you clear the first round of interviews.

About Pratilipi
Founded in 2015 by a set of reading enthusiasts, Pratilipi is a storytelling platform which brings readers, writers and their stories together. Something that started as a reading platform we are now operating across three more products - Pratilipi Comics, Pratilipi FM, and IVM podcasts.
All the magic happens from a super cool office in Bangalore where we brainstorm, ideate, debate, and execute. Aggressive and fast paced, we motivate ourselves with meaningful disputes over infinite cups of tea.
Product Details -
- Self-publishing Platform – 12 languages, 250K+ writers, 2.6M+ stories, 25m+ MAU, 1.7b minutes total time reading.
- We record 2M+ new followers, 5.5M+ new ratings, and 2M+ new reviews on the platform every month.
- We are larger than other Indian online literature platforms combined.
- Pratilipi FM – Our stories are now in audio format across 8 languages, 5000+ Hours of Content, 100K MAU
- Pratilipi Comics – Classic and in-house produced comics in 2 languages, 150+ Comic Series, 300K MAU
- IVM Podcasts - Largest Podcasting Studio in India, with 3M+ listens a month
About the Team:
- Our Engineering team works closely with the Product, Business and Data Science teams to build experiments & features that enable delightful experiences for our Users. Hence we fight a lot and party even more.
- We are a lean team that learns from each other and iterates rapidly to make a larger impact. Any point in time, we are seen making (and breaking) high user impact features in production.
- Our Micro-services architecture allows us to be Polyglot in the technology stack. We are completely hosted on AWS Platform. We are available to users via Web, Android and iOS.
- Our tech team consists of 25+ engineers who work in a high ownership driven environment, from fixing bugs to developing features to organizing stand up comedy shows in the office.
- With the organisation strength of 95+, we are looking for accountable engineers who fit into our culture and bring something new to the table, including party tricks.
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Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.
Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention
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4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work
- Maintain relations between the community and developers.
- Educating the community about the product.
- Creating suitable product content (Videos, Blogs, Newsletters, Articles, etc).
- Organizing events, talks, meetings,s, etc. to increase awareness of the product.
- Taking feedback regularly from the community.
- Interact and Community management.
- Community Development.
- Prepare SOW document regarding client requirements which include defining workflows and flow diagrams
- Managing project delivery(It covers check of all the SOW points agreed)
- Preparation of necessary docs(RFP, SOW, NDAs, and POC) for the client's requirement.
- Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
- Market research of the products.
- Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
- Requirement gathering for web and app development projects
- Handling customer's pre-sales and post-sales queries over various communication mediums like calls/emails/ skype/ helpdesk/ social networking sites
- Assigning the technical queries/issues of clients to the technical departments.
- Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
and long-term releases, based on business opportunities and market research.
● Work with cross-functional product teams to accomplish product objectives,
overseeing timelines and meeting deadlines for product releases.
● Validate detailed specifications and development costing versus market potential and future predictable revenue.
● Responsible for product launch and release plans. Coordinates internal and external product launches working with Marketing Support and Training
teams.
● Collaborate with technology to create strategies by which technology will be developed or adapted to meet market needs and leverage opportunities. (e.g.,
Buy/Build decisions)
● Monitor and analyze new technologies and inform the team of their potential applications to our business. Conduct and lead forward looking research
studies.
● Create and maintain profit and loss documentation for products and services.
● Act as liaison between Marketing, Technology, and Customer Experience teams to support product positioning and customer demand as part of new
product development
Content Operations Specialist
Location: Work from home
Type: Primarily contract based
Nature of work: Full-time.
As a Content Operations Specialist at Pratilipi Marathi, you will closely work with our Content Operations lead and other language owners to ensure delighting millions of readers via content curation. You will be the one who gets to decide which content list goes on our App and Website homepage. You will run writing competitions for thousands of authors. You will focus on the health and hygiene of your language by filtering content from the backend. You will get to decide which content goes into our social media.
In short - you will own a content funnel in Pratilipi Marathi. We are looking for extraordinarily creative and logical personalities to create great experiences for our authors and build great reading experiences for our readers.
What we are looking for in a person:
You must be passionate about stories and literature. Strong and commendable verbal and written communication skills in both Marathi and English are a MUST. You are hungry for growth and learning. You should be super organized, take ownership of each initiative, and have a curious mindset to learn new tools and techniques. Proficiency in Microsoft Office and G Suite is required, as is the ability to prioritize tasks and frequently multitask. You must have a deep love for Pratilipi, aspire to work with authors and make a positive impact in the language literature world.
What you’ll be doing:
- You will be closely working with our Content Operations team and take end-to-end ownership of Writing competitions in your language. You will work on ideas around writing competitions, You will create and translate drafts, rules, and value systems around competitions. You will be in charge of competition results and rewards mechanisms.
- You will understand user funnels and take up focused initiatives to scale event participation and published content numbers.
- You will do regular content sanity checks based on necessary metrics and choose the best content for the Pratilipi Premium section.
- You will do awesome vibrant translations of articles whenever required, by fully understanding the content needs.
- You will choose which story goes in front of readers on our Facebook channel. You will select creatives to engage readers in each story.
- You will be an admin of our large social media page and group, where you will approve daily published content and establish communication and customer success.
- You will be working on the health and hygiene of the platform by removing pirated content, hate speech, and explicit content.
- You will read all event content and curate the highest quality event results based on necessary metrics and what is best suited for the Pratilipi community.
- You will reply to user queries over email and help them with any kind of issues related to Pratilipi events.
- You will be responsible for assisting in the day-to-day content needs of our product managers in order to run different experiments. Your content would go to millions of readers each day.
What we offer:
- Work opportunity in a high-growth start-up environment. Be a part of something big, exciting, and meaningful.
- Learn new skills, take on challenging tasks, grow as an individual, and grow within the organization.
- Career development in Content operations, Linguist, Content Management, Community operations, Content writing, or similar fields.
- Dynamic, creative, and collaborative work environment. Supportive leadership.
- Flexible work hours and better work-life balance
- Work from Anywhere
- Salary 20-25k per month.
Interview process:
- We won’t look for an experience.
- We would take interviews over a few phone calls and Zoom.
- Expect one or two assignments once you clear the first round of interviews.
Key responsibilities:
1. Strategize and execute influencer onboarding/ marketing
2. Relationship management with influencers, agencies, and power users.
3. Create a feedback loop for the product team to improve app utility & performance
4. Collaborate with the marketing team to grow the app community
Mandatory experience:
1. 2 to 4 years of experience in community building/sales teams of high-growth consumer apps in India.
2. Experience working with Indian /global social media influencers for platform onboarding/ profile management/ influencer marketing campaigns
3. Experience in working with Live video apps a plus Love for social media and short video apps. Self-usage is a big plus
4. tier 1 university/ institute
About the role :
This position will help drive the customer retention strategic and tactical roadmap as a core member of the product management team. It heavily relies on data and detailed analysis to provide different customers and customer types the best and most valuable parts of our service at the right points in their lifetime.
Working as a product manager at HighLevel you are responsible to:
- Work on creative ideas on how to build and improve our products
- Brainstorm with designers to build prototypes
- Research and write specifications for product projects
- Communicate the requirements to developers and work with them to build amazing features
- Lead a Product Team consisting of yourself, an Engineering Team Lead, some Engineers, QA, Designers etc.
- Plan and execute a rolling 3 months roadmap aligned with your Objectives and Key Results.
- Own our efforts to increase Customer Retention / Customer Lifetime Value
Qualifications :
- Top-notch skills in both strategy and execution in an international context, ideally for a high growth technology company. You’ll need to frame and get buy-in on strategy from executive leadership, and then translate that strategy into priorities and projects
- Extremely efficient, with superb organizational skills. You’ll balance many projects and relationships simultaneously
- Analytical and strategic, you use data to make decisions and lead your team
- Proven track record of effective leadership with the ability to motivate and inspire both teams and individuals
- Sense of humor and a get things done attitude
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
JOB ROLE AND RESPONSIBILITIES:
only Insurance Sector
● Creating insurance and sales related courses and curriculum
● Designing courses based on customers’ needs and understanding
● Using a good blend of different E-learning formats like videos, pdfs, flashcards, etc
● Designing different levels of digital learning paths for the user based on their previous understanding
● Research and content creation for video content, ebooks, podcasts, microlearning etc
SKILLS REQUIRED
● Strong understanding of insurance and personal finance
● Experience working with either content or training in an insurance company
● Experience in creating eLearning modules
● Hands-on experience in analyzing customer needs and creating content and solutions based on the same
● Software Proficiency on Articulate 360, (Articulate Storyline, Articulate Studio), Camtasia, Captivate is an add on
● Proficiency in MS Office (Word, PowerPoint, Excel )
● Ability to write content that is clear, concise, and grammatically correct
● Ability to self-manage multiple development projects and deadlines
● A basic understanding of spoken Hindi would be helpful
● Ability to work in a team environment
● Ability to take feedback and incorporate it into the development of projects
Job Summary
We are looking for a qualified Community Manager to join our team our Team.
The candidate should posses a creative drive and be able to articulate and document ideas to the design and marketing teams internally and externally. Organize and plan campaign, create trending topics and brand columns. He/She should have experience in working with a variety of social media and digital platforms and design tools with a solid understanding of good marketing principles.
Job Role & Responsibilities:
- Set, plan and implement social media and communication campaigns and strategies
- Provide engaging text, image and video content for all social media and professional accounts.
- Maintaining community active, find the core users and improve the interaction.
- Find the user's requirement, plan online or offline activities, stimulating user participation and improve the community influence.
- responsible for the maintaince of the Whatsapp group
- Respond to users in a timely manner.
- Monitor, track and report on feedback and online reviews.
- Organize and manage events to boost brand awareness.
- Coordinate with Marketing, PR and Communications teams.
- Liaise with Development and Marketing departments.
- Build relationships with users, industry professionals.
- Stay up-to-date with current social media trends.
Required Qualifications and Skills
- Mimimum 2+ years of experience of the community operation
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Must have successful cases
- Excellent interpersonal and presentations skills
- Perfect integrated operation (content operation/user operation/community operation) capabilities are preferred.
- Hands on experience with social media management
- Attention to detail, critical-thinker and problem-solver
- Bachelor/ Master’s degree in Marketing or relevant field
Job Type: Full-time
Job Location: Pune.

