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Job Role: Customer Support Executive (Jaipur)
Location: Jaipur (On-site)
Employment Type: Full-time, Permanent
Shifts: Rotational; Night shifts as per business requirement
Experience: Freshers to 3 years
Compensation:
- International Process: ₹23,000 – ₹34,000 CTC/month
- Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month
Role Overview
We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.
Key Responsibilities
- Handle customer queries via phone calls, emails, and chats.
- Diagnose issues, provide accurate resolutions, and escalate when needed.
- Document interactions in CRM/tools and follow defined SLA/TAT.
- Collaborate with team/lead to improve customer satisfaction and KPIs.
Must-Have Skills
- Excellent English communication (spoken and written).
- Customer first mindset; active listening and problem-solving.
- Typing accuracy and basic computer proficiency.
- Willingness to work night/rotational shifts for international support.
Eligibility
- Undergraduates/Graduates/Postgraduates are welcome.
- Freshers and experienced candidates (up to 3 years) can apply.
- Immediate joiners preferred.
Benefits
- Cab facility for night shifts (as per company policy).
- One-time meal during shifts (as applicable).
- Performance incentives and growth opportunities.
Job Description:
Mr n Mrs Pet, a leading pet store, is seeking a highly motivated and experienced individual for the Pre Sales position. As a Pre Sales representative, you will be responsible for providing expert advice on pet, assisting customers in identifying the right pets for them, and meeting sales targets.
Responsibilities:
- Assist customers with selecting pets such as dogs, cats, and small pets.
- Meet or exceed daily, weekly, and monthly sales targets.
- Build and maintain relationships with customers by providing exceptional customer service.
- Respond to customer inquiries in a timely and professional manner.
Requirements:
- Minimum 6 months to 3 years of experience in pre-sales or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Passion for pets and expertise in pets, particularly for dogs, cats, and small pets.
- Ability to work flexible hours including weekends and holidays.
- Good computer skills and ability to learn new software programs.
- High school diploma or equivalent; some college coursework preferred.
Working days: The job requires 6 working days with rotational offs.
If you are a highly motivated individual with a passion for pets and expertise in pet dogs, cats, and small pets, we encourage you to apply for this exciting opportunity with Mr n Mrs Pet.
- Enhance Customer satisfaction
- Drive Product engagement and help the customers succeed
- Liasoning with Veris clients on daily operations
- Onboard new customers/clients.
- Building and maintaining relationships with Veris customers across the globe.
- Working with management on operations strategy and streamlining
- Schedule and complete quarterly/annual business reviews.
- Client MIS reporting and analytics
- Working closely with the operations team to ensure strict adherence of service deliverables.
- Client problem troubleshooting
- Internal management reporting
We are looking for:
- Energetic, motivated, and driven
- “Get it done” attitude `
- Ability to lead and manage teams
- Clarity of thought & good problem-solving capabilities
- Education is no bar, but a good one always helps
- Good with computers and technology
- Excellent verbal & written communication skills