SamvadSocial Technologies Private Limited

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

• Solid experience in PHP/Frameworks of PHP (Laravel,Codeignitor,etc)
• Excellent knowledge of JavaScript, jQuery
• Experience in working with REST APIs and AJAX
• Good understanding of database design and optimization
• Experience of responsive and mobile-first design platforms like Bootstrap
• Knowledge of version control systems like GIT
• In-depth understanding of Agile development process

Desired Candidate Profile and skill set:

• Minimum 2 years of relevant software development experience.
• Good Knowledge of E-commerce websites and WordPress
• Experience in ReactJs and Redux, React-Native would be a plus