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Customer Retention Jobs in Delhi, NCR and Gurgaon

30+ Customer Retention Jobs in Delhi, NCR and Gurgaon | Customer Retention Job openings in Delhi, NCR and Gurgaon

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MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
4 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
1 - 2 yrs
₹3L - ₹3.6L / yr
Customer Support
Key account management
Escalation management
Voice processing
Client Servicing
+6 more

We are hiring a passionate, independent, and ambitious Support professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The support professional should be a good listener and able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand.


The candidate should be able to help the client mostly through calls, emails, and chats. He should be able to understand the market scenarios and should give analytical feedback to his/ her reporting manager.


Key Responsibility Area:

  • Build expert and dynamic knowledge of company products and services
  • Ensure high FCR% for Chat & Calls
  • Good written skill so that tickets can be handled properly.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining the benefits of additional company services, and seizing opportunities to sell products and services whenever possible.


Requirements:

  • 1-2 Yrs of support experience in software/IT/Internet support.    
  • Should have excellent communication and negotiation skills.    
  • Should have time management and planning skills.    
  • Should have good negotiation & customer prospecting skills.

Benefits:

  • Device Reimbursements


Read more
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hisar, Panipat
0 - 2 yrs
₹3L - ₹5L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
+3 more

Welcome to Growing Stars Consulting, where your professional journey meets limitless possibilities. Unleash your potential with tailored services that elevate your career, offering opportunities to earn, work, and play in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm rooted in India, our headquarters in Aligarh spearhead a vision to be a world-class staffing services provider. At Growing Stars Consulting, we are driven by India Recruitment professionals dedicated to managing clients and shaping careers with a global touch.

#growingstarsconsulting


Role Description


This is a full-time on-site role for a Process Associate at Growing Stars Consulting in Jaipur. The Process Associate will be responsible for tasks related to analytical processes, customer service, communication, finance, and business process outsourcing (BPO).

Qualifications

  • Analytical Skills, Finance, and Business Process Outsourcing (BPO) skills
  • Customer Service and Communication skills
  • Strong attention to detail and problem-solving abilities
  • Ability to work efficiently in a team environment
  • Experience in process improvement is a plus
  • Bachelor's degree in Business Administration or related field


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EASYECOM
Shraddha Mahajan
Posted by Shraddha Mahajan
Delhi, Gurugram, Mumbai
1 - 3 yrs
₹5L - ₹10L / yr
Client Servicing
Customer Retention
Client Management

About the Position:

We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.


About EasyEcom:

EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 110+ members strong team, and being VC funded, we are continuing to expand over and beyond!


Roles & Responsibilities:

● Developing strong relationships between key clients and companies.

● Resolving key clients' issues and complaints promptly

● Understanding the business needs of key accounts, and providing them with an effective solution.

● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).

● Upselling to key accounts Presenting reports on account progress, and sharing future goals with other team members.


Requirements:

● Candidates with a bachelor's in technology or business are preferred.

● A minimum of 2+ years experience in account management.

● Excellent communication skills and listening skills.

● Fluency in both English and Hindi.

● Should be able to quickly get a thorough understanding of the company product.

● Should be able to multitask and manage time effectively.

● Should have strong interpersonal relationship skills.

● Ability to understand the company’s key clients and their position in the industry.

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MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
4 recruiters
Ankita chaturvedi
Posted by Ankita chaturvedi
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
4 - 10 yrs
₹10L - ₹20L / yr
Customer Success
Customer Retention
Customer Support
Customer Service
cross-selling
+2 more

Company: MyOperator

Location: Noida Sector 2


About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.


Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.




Requirements

Key Responsibilities:


Strategic Development and Execution:


Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:


Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:


Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:


Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:


Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:


Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:


Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.


Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!




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Sartia Global

at Sartia Global

2 recruiters
HR Sartia
Posted by HR Sartia
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹6L - ₹15L / yr
Customer Retention
Negotiation
Sales and operations planning
Corporate Communications
Customer Relationship Management (CRM)

Responsibilities:

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople


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Ticker Ltd

at Ticker Ltd

2 candid answers
Bhairavi Rawool
Posted by Bhairavi Rawool
Delhi, Noida
2 - 4 yrs
₹4L - ₹7L / yr
Communication Skills
Key account management
Client Management
Client Servicing
Customer Retention


Responsibilities

·        Handle inquiries and requests from customers and address their needs

·        Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

·        Meet regularly with other team members to discuss progress and find new ways to improve business

                      Serve as a brand ambassador for existing and new products, developing  tailored sales pitches to each client.

·        Coordinate with Customer Support and Marketing to ensure customers satisfaction and appropriately introduce new products as they relate to client needs.

·        Generate progress reports for clients and senior leaders within the organization

·        Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly


Required skills and qualifications

·        Internship or professional experience in a sales or customer service role

·        Ability to multitask and juggle several responsibilities simultaneously

·        Strong written and verbal communication skills 

·        Excellent organizational skills and attention to detail

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Voiceoc

at Voiceoc

1 video
1 recruiter
Kush Aggarwal
Posted by Kush Aggarwal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 3 yrs
₹7L - ₹10L / yr
Customer Success
upselling
Customer Retention

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.


Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

 

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

  • Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
  • Assist & train Clients to use the system to its full extent and help them to resolve their support queries
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
  • Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
  • Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Carrying out periodic health checks to avoid churn
  • Keeping Clients updated on new features, and new products they might find useful
  • Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of Clients’ progress


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Classplus

at Classplus

1 video
4 recruiters
Peoples Office
Posted by Peoples Office
Noida
1 - 1 yrs
Best in industry
Vietnamese
Customer Success
Customer Relationship Management (CRM)
Customer Retention

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities


You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

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Mirrorsize US Inc
Noida
1 - 3 yrs
₹3L - ₹5L / yr
Sales
Business Development
SaaS
Customer Retention
Business-to-business sales
+1 more

ENTERPRISE SALES EXECUTIVE

The Enterprise Sales Executive reports to the Manager of Sales and is responsible for driving new revenue through targeted accounts. The ideal candidate should have experience in enterprise software and/or SaaS sales. This role will drive revenue growth by identifying and working on targeted accounts throughout the entire buyer’s journey. The individual must be able to comfortably engage with all levels of prospects, across multiple industries, using all available mediums including phone, email and social media. Experience in Fashion, Apparel, Uniform, and Workwear verticals is a must. The ideal person will be a self-starter, with strong attention to detail and the ability to work in a fast-paced environment.

Primary Responsibilities

  • Execute a sales prospecting plan to penetrate target accounts and capture significant market share within identified industries.
  • Source new sales opportunities through creative outbound prospecting and limited inbound lead generation
  • Build relationships with key decision-makers across all accounts
  • Effectively deliver product demonstrations to prospects/customers to showcase the value of Industry Intelligence
  • Serve as a trusted advisor to prospects/customers to achieve desired business outcomes
  • Remain knowledgeable of the company's products/services to support prospect and customer needs
  • Drive event attendance for webinars, trade shows/conferences, executive dinners and other events. Meet and exceed quarterly and annual quotas
  • Passionately support our commitment to creating an outstanding experience for our prospects and customers
  • Disciplined use of Zoho.com (CRM) to record all communication with each lead, contact and account
  • Work effectively with other team members (including AI team) and throughout the organization

Minimum Qualifications

  • Bachelor's degree, preferably in business administration, marketing, or a technical discipline
  • 2 to 3 years in an enterprise sales role in Fashion, Apparel, and Uniform vertical is a must (in North America / EMEA a definite plus) and good to have some experience in software / SaaS selling.
  • Experience delivering product demonstrations to create value
  • Experience generating proposals in PowerPoint (with the help of in-house graphics)
  • Proven track record of quick learning and exceeding set goals (MUST)

 

Competencies

  • Excellent verbal and written communication skills (MUST)
  • An organized, detail-oriented individual capable of meeting quarterly and annual results
  • Proven success in executing outbound targeted sales programs to achieve desired results
  • Experience engaging with prospects through B2B selling efforts
  • A team player who performs well independently
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

 

Location

Mirrorsize is a registered corporation with the State of New Jersey, USA. This role is based in Noida and will require travel to North America, and EMEA. You must have a valid passport.

 

Benefits

In addition to salary and bonus, the company also offers monthly commissions/incentives for meeting targets. You will also earn incentives for meeting your annual targets. The company offers travel allowance for international travel and other benefits.

 

Company

At Mirrorsize, our endeavour is to eliminate the need for physical body measurement and to minimize the chances of incorrect measurements using cutting-edge AI and Computer Vision technology to measure the human body accurately. Headquartered in New Jersey and is a recognized leader in AI-enabled solutions for the  fashion and healthcare industries. We truly believe that AI can be disruptive, and transformational and can bring meaningful change in the supply chain of fashion, apparel, healthcare, and fitness industries.

Read more about Mirrorsize at

https://www.mirrorsize.com/#/news

Read more
BhaiFi Networks Private Limited
Mansi Bhatt
Posted by Mansi Bhatt
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹5L / yr
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
+1 more

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
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Paytail
Gurgaon
3 - 7 yrs
₹12L - ₹15L / yr
Account Management
Key account management
Customer Success
Customer Relationship Management (CRM)
Account Manager
+5 more

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

 

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.

 

Skills, Responsibilities & Requirements:

- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.

- Graduate degree in Engineering, Business, MBA is Plus

- Understanding of Fintech & lending domain across the country is a plus

- Excellent written and verbal skills and good knowledge of Excel

- Ability to work in cross-functional teams

- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.

- Understand various analytics of our customers and craft and implement strategies to grow.

- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail

platforms.

- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.

- Owning Expansion within the set of assigned accounts.

- Work to develop and circulate the set of best practices that will be the foundation of this growing

team.

- Drive customer decision making by aligning Paytail’s value proposition with corporates problem

statements.

- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.

- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best

possible customer experience.

- Thoughtful and empathetic by nature.

Read more
Filo

at Filo

4 recruiters
Swaja Bajaj
Posted by Swaja Bajaj
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹4L / yr
Customer Support
English Proficiency
Communication Skills
Customer Relationship Management (CRM)
Customer Service
+1 more

Responsibility

 

  • Manage largeamounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements

  • Must be Graduated or Post-Graduated.
  • Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

 

Read more
Extramarks

at Extramarks

4 recruiters
Sungkrityayan Khan
Posted by Sungkrityayan Khan
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹4L / yr
Customer Success
Customer Relationship Management (CRM)
Customer Relations
Customer Experience
Sales
+6 more

About the company

 

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

 

About the role

 

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

 

Location

 

Noida, India

 

Roles and responsibilities

 

  1. Keep abreast with Extramarks latest offerings and best practices
  2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
  3. Maintain and strengthen relationship with existing customers
  4. Collaborate with the support team (technical and academic) to address customer queries
  5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
  6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
  7. Harnessing relationships to generate leads from referrals to maximize our profits.
  8. Ensuring a good renewal rate of the subscribed packages
  9. Retain customers who raised an issue for refund/cancellation

 

Selection process

 

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

 

Expectation

  • B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
  • Excellent interpersonal and communication skills
Maintain a positive attitude focused on customer satisfaction.
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Fast Growing Ethnic Wear Brand

Fast Growing Ethnic Wear Brand

Agency job
via Unnati by Rakhi Gayen
NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹15L - ₹20L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Retention
customer engagement
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Head- Customer Experience, you will be responsible for shaping the overall life cycle for every customer interacting with the brand. You will be expected to drive a customer-first approach across the company, which is also the company’s most important core value. You have to build a competitive advantage for the company pillared on strong customer experience.

What you will do:
  • Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
  • Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
  • Setting the customer experience team goals and ensuring that it is in line with Company vision
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
  • Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
  • Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
  • Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
  • Taking full ownership of key performance indicators relevant to particular stages of customer engagement
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel
  • Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
  • Working with HR and Management in hiring new members for the team from time to time
  • Regular competitive landscape analysis and staying ahead of the curve
  • Regularly assessing, appraising and training team members and helpng in building organisational capability

 


Candidate Profile:

What you must have:

 
  • Education from Tier 1 B-Schools with 6 to 8 years’ experience
  • Proven Experience in augmenting customer experience and ratings at a company
  • Ability to work independently
  • Prior experience or deep understanding of omni-channel business strategies
  • Strong Understanding or keen interest in technology/ automation
  • Strong interpersonal skills
  • Proven experience in managing teams
  • Excellent written and spoken communication skills
  • Hands on experience in managing teams and getting results
  • Should have worked on integrating a CRM for a company
  • Strong Analytical abilities and an empirical thought process
  • Ability and readiness to work and thrive in an ambiguous and constantly changing
    environment
  • Keen interest and prior experience in building systems and processes from the ground up
  • Deep understanding of business and business metrics
  • Ability to stretch long hours
  • Proactive approach to business problems
    Candidates with prior marketing experience are preferred
  • Excellent problem identification and solving abilities
  • Inquisitive bent of mind
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans
  • Should exhibit strong leadership abilities
  • Should understand Web Technologies
Read more
SaaS Labs

at SaaS Labs

3 recruiters
SAPNA SINGH
Posted by SAPNA SINGH
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3.6L - ₹9L / yr
Customer Success
Onboarding
Communication Skills
Customer Retention

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

 

Responsibilities

  • Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
  • Record the use cases, customer requirements and customization requests
  • Develop success plans for the customer to quickly achieve their desired outcomes
  • Train customers on the product features and educate how they help achieve the desired objectives
  • Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
  • Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
  • Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
  • Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

 

Qualifications

  • Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
  • Should have worked with the C-level and senior executives
  • Should be open to aligning with US / EU / AUS time zones
  • Has exceptional ability to communicate and foster positive business relationships
  • Showcases exemplary written and verbal communication skills to work along with global customers
  • Has strong problem solving and analytical skills
  • Has worked with global customers, and across different segments in the past
  • Exhibit a true passion for customers and for customer success
  • Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
A B2B Internet startup

A B2B Internet startup

Agency job
via Qrata by Mrunal Kokate
NCR (Delhi | Gurgaon | Noida)
4 - 8 yrs
₹20L - ₹40L / yr
Product Management
product manager
Distribution
Customer Retention
Reporting to: Founders

Key Responsibilities

  • Build Products for Factories that help them in improving their Customer Retention on the Platform
  • Drive the Customer Retention Metric both at a Platform and at the Factory Level
  • Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
  • Drive the execution of all product lifecycle processes for the growth of Factory
  • Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
  • Assess current competitor offerings, seeking opportunities for differentiation
  • Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
  • Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
  • Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
  • Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
  • Implement, and maintain production timelines across multiple departments
  • Appraise new product ideas and strategize appropriate to-market plans

Key requirements:

  • Engineering or an MBA graduate from a reputed university
  • 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
  • Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
  • Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
  • Good understanding of acquisition and retention funnels
  • Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
  • Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
  • Robust understanding of complex and scalable technical architecture for web and mobile applications
  • Problem solver with strong analytical skills and comfort with data
  • Excellent verbal and written communication skills

Read more
Brand Management Agency

Brand Management Agency

Agency job
via Unnati by Astha Bharadwaj
NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹4L - ₹6.5L / yr
Lead management
Analytical Skills
Business communications
Client Servicing
Account Management
+6 more
Work with a fun team with creative minds and hifgh performing ideas, mean skills and superior ambitions. Read on to know more.
 
Our client is a Gurgaon-based creative communication agency, that provides a specialized set of services like ad-films, photography, marketing campaigns, and brand identity (logo, taglines, and more). They work with some of the finest brands and startups to create immensely delightful designs with affirmative storytelling, to help enhance their brand image and drive robust marketing campaigns for their products.
 
Founded by young, skilled, experienced marketing and design experts, the client base of thecompany includes names like ITC Hotels, Uber, Audi, Porshe, and PVR among others. They take care of everything from conceptualization to execution, along with brand strategy, offering a 360-degree approach.
 
As an Account Manager, you will partner with and ensure the long-term success of their customers by liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs.
 
What you will do:
  • Operating as the lead point of contact for any and every matter specific to the client
  • Developing a trusted advisor relationship with key customer stakeholders
  • Designing and implementing strategies for clients, considering their specific requirements
  • Ensuring the timely and successful delivery of their solutions according to customer needs and objectives
  • Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders
  • Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them
  • Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment
  • Staying up-to-date with digital technology trends

 

 

What you need to have:

  • BA/ BS degree or equivalent
  • Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, presentation and analytical skills
  • Excellent verbal and written communications skills
Read more
Digicred Technologies Private Limited
Gurgaon, Jaipur, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹3L - ₹7L / yr
Customer Success
Key account management
Customer Retention
Customer Service
ROLE AND RESPONSIBILITIES: 
  • Enhance Customer satisfaction
  • Drive Product engagement and help the customers succeed
  • Liasoning with Veris clients on daily operations 
  • Onboard new customers/clients.
  • Building and maintaining relationships with Veris customers across the globe. 
  • Working with management on operations strategy and streamlining 
  • Schedule and complete quarterly/annual business reviews.
  • Client MIS reporting and analytics 
  • Working closely with the operations team to ensure strict adherence of service deliverables. 
  • Client problem troubleshooting 
  • Internal management reporting 

We are looking for: 

  • Energetic, motivated, and driven 
  • “Get it done” attitude `
  • Ability to lead and manage teams
  • Clarity of thought & good problem-solving capabilities
  • Education is no bar, but a good one always helps 
  • Good with computers and technology
  • Excellent verbal & written communication skills 
Read more
Hyperlocal Advertising Platform

Hyperlocal Advertising Platform

Agency job
via Unnati by Swati Joshi
NCR (Delhi | Gurgaon | Noida)
9 - 12 yrs
₹12L - ₹13L / yr
Growth Hacking
Revenue growth
Business Development
Revenue management
Sales
+12 more
Work for a fantastic digital advertising startup and nurture your career with a great role.

Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
 
As a Business Manager - Growth, you will be responsible for retaining & growing existing clients revenue. You will make sure that the client’s core deployment on company platform is successful by monitoring performance KPIs against historic data and projected results.
 
What you will do:
  • Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
  • Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
  • Participating in creating & publishing case studies for your customers.
  • Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
  • Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
  • Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
  • Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
  • Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
  • Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
  • Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
  • Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
  • Working closely with Customer Success teams of other products to conduct demos with your existing customers.



What you need to have: 
  • Minimum education qualification - Bachelor’s Degree from a reputable institute.
  • Post Graduate Degree in Management will be an advantage.
  • Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
  • Excellent pitching & presentation skills.
  • Candidates who have an experience in a SAAS business will be preferred.
  • Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
  • Social, has strong relationship building skills, is flexible and comfortable with ambiguity
  • Excellent communication and analytical skills
Read more
Fast Growing Ethnic Wear Brand

Fast Growing Ethnic Wear Brand

Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹10L - ₹15L / yr
Customer Retention
Customer Service
Business Planning
Business Development
Team Management
+5 more
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Head - Customer Experience, you will be taking full ownership of key performance indicators relevant to particular stages of customer engagement.
 
What you will do:
  • Helping in defining Brand Voice of the company
  • Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
  • Collaborating with the management, marketing & branding teams.
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
  • Driving a passionate, customer-centric culture within the company
  • Influencing the company’s product road map to positively impact customer experience.
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
  • Setting the customer experience team goals and ensuring that it is in line with Company vision.
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
  • Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
  • Ensuring non- recurrence of customer issues by root cause analysis
  • Eliminating key problems/ issues in the customer life cycle.
  • Developing a holistic customer journey and shaping all customer touch points
  • maximizing customer satisfaction across all stages of engagement by exhibitions,
    digital and print communication, social media interactions
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel.
  • Identifying the CRM needs of the company
  • Making necessary additions to the company’s prowess in terms of software and hardware.
  • Working with HR and Management in hiring new members for the team from time to time.
  • Analysing regular competitive landscape and staying ahead of the curve.
  • Assessing, appraising and training regularly team members and help in building organisational capability.

 

What you need to have:

  • Proven experience in augmenting customer experience and ratings at a company
  • Ability to work independently.
  • Prior experience or deep understanding of Omni-channel business strategies.
  • Strong Understanding/ keen interest in technology/ automation.
  • Strong interpersonal Skills
  • Proven Experience in managing teams.
  • Excellent Written and Spoken Communication Skills
  • Hands on experience in managing teams and getting results.
  • Should have worked on integrating a CRM for a company.
  • Strong analytical abilities and an empirical thought process.
  • Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
  • Keen interest and prior experience in building systems and processes from the ground up.
  • Deep understanding of business and business metrics
  • Ability to stretch long hours.
  • Proactive approach to business problems.
  • Candidates with prior marketing experience are preferred.
  • Excellent problem identification and solving abilities.
  • Inquisitive bent of mind.
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
  • Should exhibit strong leadership abilities.
  • Should understand Web Technologies.
  • Tier 1 B-Schools with 6 to 8 years’ experience.
  •  
Read more
Leading Gaming Company

Leading Gaming Company

Agency job
via Unnati by Seemi Ejaz
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹3L - ₹5L / yr
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
+4 more
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Read more
Leading Gaming Company

Leading Gaming Company

Agency job
via Unnati by Seemi Ejaz
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹5L - ₹7L / yr
Customer Relationship Management (CRM)
Customer Retention
Account Management
B2B Marketing

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As Email Campaign Manager, you will be creating & managing ad campaigns on CRM channels - push, email, sms, remarketing etc.

What you will do:
 
  • Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users.
  • Will be raising requirements for design & content internally.
  • Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads.

 

 

What you need to have:

 
  • Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones.
  • Thorough knowledge of key performance measurement metrics.
  • Should have good communication/negotiation skills.
  • A keen eye to design & communications.
  • Above-average writing skills.
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹4L / yr
Customer Success
Client Servicing
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)

Opportunity

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)


Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months


  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.


What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics


About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
Quick Dry Cleaning Software
NCR (Delhi | Gurgaon | Noida), Noida
2 - 4 yrs
₹2L - ₹5L / yr
Customer Support
Customer Service
Technical support
Tech Support
Customer Retention

Opportunity


As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.


We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 


Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.


Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!


Responsibilities

  • You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
  • Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
  • Reproduce customer issues and log tickets to be solved by the engineering team.
  • Guide users on product features and train them to use it effectively.
  • Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
  • Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
  • Rigorously measure support SLA & metrics and improve it continuously.
  • Maintain regular communications with customers about new feature developments and enhancements to the product. 
  • Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.


What you can expect in the next 12 months


Within 1 month


  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • You should have gone through at least 3 onboarding and sales experience in the buddy system.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • You should be able to configure SMS API’s for national and international clients.
  • Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
  • Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months


  • Independently handle hardware integration and support. 
  • Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months


  • Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months


  • Help interview, onboard and train incoming team members.
  • Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.



What an ideal candidate looks like?

  • At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ability to understand a software product and its nuances very well.
  • Experience managing customer interactions effectively.
  • Previous B2B SaaS and enterprise software experience.
  • Excellent written and verbal communication skills.
  • Ready to work in US Shift in the future when required.


What are we looking for?


Attitude

Skills

  • Empathy
  • Positive Attitude
  • Patience
  • Organized
  • Process Driven
  • Coachable
  • Metrics Driven
  • Attentive and Listening Skills
  • Ability to explain in uncomplicated/ simple language





About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.


Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
  • Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
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SpringHouse Coworking Private Limited
Vedant Gupta
Posted by Vedant Gupta
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹2L - ₹3L / yr
Client Servicing
Operations
Hospitality
Customer Support
Customer Retention
Maintenance of Daily Interaction with Client 
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
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myHQ

at myHQ

2 recruiters
Vinayak Agarawal
Posted by Vinayak Agarawal
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹6L / yr
Customer Support
Communication Skills
Customer Retention
Customer Success
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
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myHQ

at myHQ

2 recruiters
Vinayak Agarawal
Posted by Vinayak Agarawal
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹6L / yr
Sales
Business Development
Field Sales
Telesales
Inside Sales
+1 more
Role and Responsibilities: 1) Focus on converting prospective leads into clients 2) Establish first connect with the client. Convince them to come for a trial/demo of our spaces 3) Maintain follow-ups over calls to keep building the sales pipeline 4) Keep the team informed about the pulse of the community on the ground 5) Manage the customer base over time and ensure it is retained 6) Build community engagement on the myHQ app Traveling: 1) Frequent in-city travel to our HQs (depending on client visits / demos) 2) All traveling expenses will be paid by the company at standard industry norms.
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eZee Technosys

at eZee Technosys

3 recruiters
Shirin Gafoor
Posted by Shirin Gafoor
Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Mumbai, Kolkata, Manali, Udaipur, Nagpur, Varanasi, Agra, Munnar
3 - 7 yrs
₹3L - ₹7L / yr
Business Development
Sales
Marketing
Client Servicing
Customer Retention
Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.
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LeagueSX

at LeagueSX

8 recruiters
Anshul Marg
Posted by Anshul Marg
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹3L - ₹5L / yr
Customer Retention
Channel Sales
Communication Skills
Account Management
LeagueSX is a funded fantasy football start-up which is changing the way fans interact with football clubs. Founded by IIT/IIM/DTU alumni, we are awarded as - Asian SuperStartup- for 2017-18. With users from more than 150 countries, we are on high pace growth path and are looking for self-motivated individuals - while the specific experience and skills necessary for these positions vary, one important prerequisite we are looking for is - passion for the game and what to create a world-class sports product from India. Responsibilities of Relationship Manager are as follows - - Managing relationship with LeagueSX affiliates (football influencers) - Driving various online and offline campaigns along with affiliates What are we looking for - - Exceptional communication skills and deep knowledge and love for football - The penchant for building a long lasting relationship - Great number crunching skills - People skill to manage, train and develop team
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