Customer support Manager at Our client is a D2C dynamic startup · Gurugram · 0.6 - 3 years · ₹3L - ₹3.5L / yr · Posted 9 May 2025
Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
As a Customer Support Executive / Manager, you will own a set of client accounts and ensure they successfully adopt and use the product.
You will handle client onboarding, product training, reporting, data requests and day-to-day client queries. You will also identify repetitive requests and use AI and automation to make recurring reports and workflows more efficient.
Job Description: Customer Success Executive
Department: Customer Success Team(CX)
Reports To: Customer Success Manager
Role Summary:
The Customer Success executive will be responsible for delivering a seamless support
experience across customer touchpoints including calls, chats, emails, callbacks, and
escalations. The role focuses on improving customer experience, resolving issues efficiently,
and ensuring customer satisfaction throughout the investment journey.
Key Responsibilities:
• Handle incoming and outgoing customer calls,chats, and email support
• Assist customers with account-related queries and partial KYC support
• Resolve customer concerns and coordinate with internal teams for timely closure
• Manage customer escalations and ensure proper follow-up until resolution
• Maintain customer interaction records in CRM systems
• Identify recurring issues and provide feedback for process improvements
• Support customer retention initiatives and improve customer satisfaction metrics
• Deliver a high-quality support experience across all customer touchpoints
Required Skills:
• Strong verbal and written communication skills
• Customer handling and problem-solving ability
• Ability to multitask across calls, chats, and emails
• Good interpersonal and relationship management skills
• Basic understanding of financial products preferred
Qualification & Experience:
• Graduate in any discipline
• 1–3 years of experience in customer support, customer success, or financial services
preferred
Job Description: Customer Success Executive
Department: Customer Success Team(CX)
Reports To: Customer Success Manager
Role Summary:
The Customer Success executive will be responsible for delivering a seamless support
experience across customer touchpoints including calls, chats, emails, callbacks, and
escalations. The role focuses on improving customer experience, resolving issues efficiently,
and ensuring customer satisfaction throughout the investment journey.
Key Responsibilities:
• Handle incoming and outgoing customer calls,chats, and email support
• Assist customers with account-related queries and partial KYC support
• Resolve customer concerns and coordinate with internal teams for timely closure
• Manage customer escalations and ensure proper follow-up until resolution
• Maintain customer interaction records in CRM systems
• Identify recurring issues and provide feedback for process improvements
• Support customer retention initiatives and improve customer satisfaction metrics
• Deliver a high-quality support experience across all customer touchpoints
Required Skills:
• Strong verbal and written communication skills
• Customer handling and problem-solving ability
• Ability to multitask across calls, chats, and emails
• Good interpersonal and relationship management skills
• Basic understanding of financial products preferred
Qualification & Experience:
• Graduate in any discipline
• 1–3 years of experience in customer support, customer success, or financial services
preferred
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
🚀 We're Hiring: Customer Support Executive
Join WorkBuddyHR – Help Us Transform HR for Modern Businesses
At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.
If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!
📍 Location: Bengaluru (Work From Office)
💼 Role: Customer Support Executive
🕒 Employment Type: Full-Time
💰 Compensation
- ₹20,000 Fixed Salary
- Attractive Performance Incentives
- Career Growth Opportunities based on your performance
🌟 What You'll Do
- Be the first point of contact for customers through phone, email, WhatsApp, and chat.
- Resolve customer queries with empathy and professionalism.
- Guide customers on using WorkBuddyHR effectively.
- Conduct product onboarding sessions for new clients.
- Coordinate with the technical team to ensure timely issue resolution.
- Build long-term relationships with customers and ensure high satisfaction.
- Identify opportunities for renewals, referrals, and product adoption.
- Capture customer feedback and help improve our product.
✅ What We're Looking For
- Graduate in any discipline.
- 0–2 years of experience in Customer Support, Customer Success, or a similar role.
- Excellent communication skills in English (Hindi and Kannada are a plus).
- Positive attitude with strong problem-solving skills.
- Customer-first mindset and willingness to learn.
- Basic computer knowledge and familiarity with MS Office or Google Workspace.
🎯 Why Join WorkBuddyHR?
✨ Be part of an ambitious HR Tech startup from its early growth stage.
✨ Work with a passionate and supportive team.
✨ Learn SaaS, customer success, and enterprise client management.
✨ Make a real impact by helping businesses improve their HR operations.
✨ Fast career growth for high performers.
📩 Ready to Join Us?
WorkBuddyHR
Automation that works. Insights that matter.
Job Role: Customer Support Executive
Location: Gurugram, Haryana
Salary: Up to ₹20,000 per month (based on interview performance)
About the Role
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.
Key Responsibilities
- Handle customer queries through calls, chat, and email in a professional manner
- Provide accurate information, guidance, and solutions to customers
- Maintain high levels of customer satisfaction and service quality
- Understand customer concerns and ensure timely resolution
- Maintain proper records and follow company processes
Eligibility Criteria
- 12th Pass or Graduate from any stream
- Good communication and interpersonal skills
- Confident personality with a customer-focused approach
- Basic computer knowledge and ability to handle multiple tasks
About the Role:
We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.
Key Responsibilities:
1. Manage day-to-day customer interactions across email, chat, and calls.
2. Respond to customer queries and concerns accurately and promptly.
3. Maintain and update customer records and interaction history on our CRM.
4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.
5. Handle escalations and difficult conversations with empathy and sound judgment.
6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.
7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.
8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.
9. Maintain and improve FAQs, help documentation, and response templates.
10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.
Other requirements:
- Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
- Excellent verbal and written communication skills.
- Hands-on experience with CRM or helpdesk tools.
- Working knowledge of MS Excel or Google Sheets.
- Close attention to detail and accuracy in maintaining customer records.
- Ability to work independently and manage multiple conversations.
- Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
- High level of empathy and patience.
- Strong ownership and accountability.
- Organized and detail-oriented approach.
- Willingness to learn and grow in a fast-paced startup environment.
Annual CTC: ₹ 2,50,000 / year.
Work-in-office role - Near Kudlu Gate Metro Station.
Customer Experience Specialist / Sales Representative
Aliens Art Pvt. Ltd. | Mumbai
About Aliens
Aliens is India’s leading premium tattoo and lifestyle brand, redefining customer experiences through creativity, craftsmanship, and innovation. With studios across India, we are committed to delivering exceptional experiences and building customer relationships.
Role Overview
We are looking for an energetic, customer-focused Customer Experience Specialist / Sales Representative to join our team. You will be the first point of contact for prospective customers, handling calls and chats, understanding their requirements, providing personalized guidance, and converting inquiries into successful business opportunities.
Key Responsibilities
• Handle inbound and outbound calls with prospective customers.
• Respond promptly to customer queries through chat and other communication channels.
• Understand customer needs and recommend suitable services.
• Convert, follow up, and nurture leads to maximize sales opportunities.
• Build strong relationships with prospects and existing customers.
• Maintain accurate customer information and updates in the CRM.
• Follow sales processes, SOPs, and customer engagement guidelines.
• Coordinate with internal teams to ensure a seamless customer journey.
• Achieve individual and team sales targets while maintaining service quality.
Requirements
• Minimum qualification: 12th pass; graduates preferred.
• 1+ year of experience in sales, customer service, telecalling, inside sales, customer support, or business development.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, listening, and relationship-building abilities.
• Customer-centric, empathetic, adaptable, and target-oriented approach.
• Basic CRM knowledge is an advantage.
Why Join Aliens?
Enjoy high-growth career opportunities, performance-based incentives, a creative and collaborative work environment, continuous learning and development, and the opportunity to make an impact on customer experience.
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs
Job Summary
We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.
Key Responsibilities
- Act as a primary point of contact for customer support requests.
- Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
- Communicate regularly with customers and provide timely updates on case progress.
- Monitor support cases and ensure proper follow-up until closure.
- Meet defined targets for response time, resolution time, quality, and customer satisfaction.
Required Skills and Qualifications
- 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
- Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
- Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
- Strong communication, analytical, and problem-solving skills.
· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.
Preferred Skills
- Experience in SaaS, ERP, CRM, or enterprise application support.
- Hands-on experience with the Salesforce Platform and Service Cloud
- Knowledge of SQL queries and database concepts.
- Experience working with support ticketing systems.
- Strong customer service and stakeholder management skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon