Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Flutter
Python
DjangoJob Title: Tech Team Lead – Flutter
Department: Engineering
Location: Surat / Ahmedabad (On-site)
Employment Type: Full-time
About the Company
We are an AI-driven nutrition platform built to make healthier eating and living effortless. We translate ingredients and dishes into reliable nutrition profiles, then personalize recommendations based on goals, context, and preferences—across home cooking, daily routines, and restaurant ordering.
Our technology includes Flutter mobile apps, a Python/Django API, real-time data services, and machine learning models for tagging, ranking, and predictions. We’re building a delightful, safe, and scalable experience that helps users choose better meals and track progress—with strong standards for privacy, quality, and performance.
Role Summary
As the Tech Team Lead, you will lead a cross-functional engineering squad (Flutter, Backend, QA, and occasionally Data) to deliver secure, scalable product features on predictable timelines. This role combines hands-on architecture and coding with team leadership, agile execution, and quality ownership.
You’ll mentor engineers, improve engineering practices, and collaborate closely with Product and Design teams to ship impactful, user-centric experiences.
Key Responsibilities
- Own squad roadmap delivery — break down epics into milestones, estimate efforts, prioritize, and ensure timely releases.
- Provide technical leadership — define architecture, enforce coding standards, and guide trade-offs between performance, cost, and complexity.
- Contribute 30–50% hands-on coding — review critical PRs, pair program, and work on key modules.
- Ensure quality and reliability through robust testing (unit/integration/E2E), CI/CD gates, observability, and incident management.
- Mentor and manage 4–8 engineers — conduct 1:1s, set goals, and drive performance and career growth.
- Maintain security and compliance — apply secure development best practices (AuthN/AuthZ, PII handling, secret management).
- Collaborate with Product/Design on scope and acceptance criteria; communicate status, risks, and dependencies effectively.
- Keep technical documentation up to date — architecture decisions, system diagrams, runbooks, and release notes.
Required Qualifications
- 6–9+ years of software engineering experience, with at least 2–3 years in team/squad leadership.
- Strong backend expertise in Python, Django/DRF, REST API design, caching, queues, and WebSockets.
- Working knowledge of Flutter/Dart architecture and state management to lead cross-stack initiatives.
- Experience with CI/CD (GitHub Actions, Fastlane, Codemagic), containers (Docker), and AWS (EC2/ECS/ECR, S3, CloudFront, CloudWatch).
- Strong testing culture using PyTest, Flutter Test, and observability tools (logs, metrics, tracing, alerts).
- Excellent estimation, prioritization, and communication skills, with the ability to challenge scope when necessary.
Preferred (Nice to Have)
- Experience releasing and managing mobile apps (Play Console, App Store Connect, TestFlight).
- Exposure to Data/ML pipelines (batch vs. real-time inference, model versioning).
- Familiarity with security practices — OWASP, IAM, secret management, VPCs.
- Domain experience in health-tech or food-tech, or other privacy-sensitive industries.
Tech Stack You’ll Work With
- Mobile/Web: Flutter (Dart), React (optional)
- Backend: Python, Django/DRF, Celery, Redis, WebSockets
- Data/Storage: PostgreSQL/MySQL, MongoDB
- Infra/DevOps: AWS (EC2/ECS/ECR/S3/CloudFront/CloudWatch), Docker, Nginx, GitHub Actions, Fastlane, Codemagic
- Quality/Observability: PyTest, Flutter Test, Playwright/Cypress, Sentry, Crashlytics, OpenTelemetry (optional)
HTML/CSS
Javascript
React.jsResponsibilities:
- Collaborate with cross-functional teams to translate UI/UX designs into high-quality code.
- Build and maintain efficient, reusable, and reliable frontend components and modules.
- Develop cutting-edge web applications with a focus on responsiveness, performance, and user experience.
- Mentor and provide technical guidance to junior team members.
- Participate in code reviews, ensuring code quality and adherence to best practices.
- Contribute to architectural and design decisions, ensuring scalability, security, and maintainability of the frontend codebase.
- Stay updated with the latest industry trends and emerging technologies, incorporating them into our development processes.
Requirements:
- Bachelor's/Master's degree in Computer Science, Electrical Engineering, or a related technical discipline.
- Master's degree preferred.
- 5+ years of experience in a product development environment, with a focus on front-end technologies.
- Strong proficiency in HTML5 CSS3 and JavaScript.
- In-depth understanding and at least 5+ years of hands-on experience with React.js and its core principles, such as lifecycle methods and virtual DOM.
- Experience working with Single Page Applications (SPA) and universal rendering capabilities.
- Proficiency in asynchronous request handling, partial page updates, and AJAX.
- Expertise in profiling web applications for optimal memory and CPU usage.
- Familiarity with web assembly, web workers, and building browser extensions.
- Experience in developing unit test cases and end-to-end test cases for front-end applications.
- Excellent problem-solving skills and ability to work effectively in a collaborative team environment.
- Strong communication skills, both written and verbal.
Benefits at 314e Corporation:
- Medical Benefits
- Office Game space
- Referral Program
- Holiday parties
Job Responsibilities & Duties:
- Seminars for Career Guidance.
- Student counseling for career guidance.
- Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
- Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
- Prepare reports and proposals, and respond to inquiries from students and external agencies.
- Tele calling to Potential Students for career guidance.
- Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
- Accepting and filtering student applications
- Processing student registration and payment
- Communicate with applicants about their application status, including acceptance/rejection
- Performs miscellaneous job-related duties as assigned.
- Content Development for E-Mails, Broachers & Websites
Minimum Job Requirements:
- Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required:
- Ability to develop and deliver presentations.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to gather data, compile information, and prepare reports.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of student admission and retention issues.
- Knowledge of the broad spectrum of available university academic units, curricula, and programs.
- Ability to develop, plan, and implement short- and long-term goals.
- Organizing and coordinating skills.
- Skill in the use of computerized systems and databases.
- Ability to design and write promotional material.
- Ability to evaluate student transcripts and/or records.
- Knowledge of Institute admissions policies, standards, and procedures.
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Ø Managing internal Implementation team and resources. |
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Ø Implementation of standard product and creation of new modules. |
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Ø Customer meeting to gather new requirements/ changes in existing requirements. |
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Ø Understand market/ customer requirements the general need in various geographies. |
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Ø Customer Training-Full system training for existing customers. |
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Ø Sound understanding of the practical application of agile development methods and leading software development teams in an Agile/Lean environment would be a great advantage. |
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Ø Strong project management and technical fundamental skills to build complex enterprise software applications. |
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Ø Ability to leverage cutting-edge Agile and Lean practices to lead self-organizing teams to deliver software that does exactly what is needed as per client requirements. |
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Ø Ability to take the needs and challenges of clients and partner with them to formulate the delivery road map and project plans to support business strategies and goals. |
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Ø Deep understanding of Microsoft technologies, web development, architecture, configuration, deployment, and domain-driven designs. |
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Ø Prior experience of Core Programming skills in Visual Studio, .Net Core, http://asp.net/">ASP.NET, C#, HTML5, CSS, jQuery, http://asp.net/">ASP.NET, MVC/ Angular JS, SQL Server, ORM (Entity Framework) is essential. |
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Ø Hands-on OOPS, Data Structure, and Test-Driven Development (TDD). |
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Ø Must have completed at least 2-3 SDLC projects in entity framework, MVC/ AngularJS & Web APIs. |
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Ø Hands-on with design Principles and Domain Driven Design. |
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Ø Must carry a Go-Getter attitude, enjoy working in a progressive and agile organization with greater self- driven ownership of project deliveries for multiple projects simultaneously. |
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Ø Experience in preparing technical Proposals, effort, and estimation. |
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Ø Should be passionate, hungry for continual learning to keep pace with the latest trends, technologies, and tools in Project Management. |
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Ø Knows all times, technical depth, and client expectations including the health of the project, critical path items, risks, and impact on timelines. |
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Ø Should be able to work on GUI + Libraries as well. |
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Ø Change analysis for some of the new enhancements to be done in the system before integrating into the base system. |
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Ø SRS for new enhancement |
Be able to work independently in the basic administration of Sage500, SAP FICO, Exact Globe,
IBM Planning and Analytics and IBM Cognos Controller. Experience in any of those is not required
but capability and willing to learn quickly. Knowledge of any of those would be an advantage
though.
Responsible for managing service requests according to SLA, in terms of security management,
CoA maintenance and configuration changes. Serve as escalation point for troubleshooting issues
per SLA
Support for other Finance Tools and Solutions. This requires to be proficient in Ms Excel, including
basic development skills in VBA. Knowledge or Power Query would an advantage.
Strong ability to research problems independently and identify root cause of issues using problem
determination skills.
Timely, accurate, and complete responses to inquiries
Ability to work both independently and as a part of a team
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by
solving problems quickly and effectively, making customer issues a priority
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information,
whether internal or customer specific
Skills Requirements:
At least 4 year of experience in any financial system administration
Or 3years of experience as financial system superuser.
Basic knowledge of financial process and accounting is mandatory
Strong Ms Excel knowledge with being able to analyze financial data
Analytical thinking and problem-solving skills
Experience with development (ideally, but not limited to VBA, M, etc) would be an advantage
Detail orientation is an advantage
Ability to work under time pressure
High level of communication skills, be able to work in international environment
Education Requirements:
Bachelor's Degree, First Degree. Degree in Information Technology or Computer Science is
preferable with combination of basic accounting knowledge/experience. Degree in Finance,
Accounting or similar is acceptable with combination of systems administrations experience.
DjangoPython
PostgreSQLDATAKYND seeks a Python Developer who can collaborate with our front end developers and designers to meet multiple project needs for our clients. We seek team player that can think beyond the code to provide recommendations and solutions focused on meeting client’s needs.
Responsibilities:
- Full-stack development
- Develop data migration, conversion, cleansing, retrieval tools and processes (ETL) using pandas
- Web Automation, Web crawlers and scrapers
- Data import/export formats for third-party applications (JSON/CSV)
- Integrations with third-party applications (REST API)
- Requirements analysis and providing solutions using Python and related tools.
- Supporting and maintaining existing Python scripts, applications and interfaces.
- Evaluating emerging open-source libraries and providing recommendations.
- Strong analytical and problem-solving skills is necessary
Primary Technical and Functional Skills:
- Python 3.x , Web frameworks (Django, Flask)
- JS, HTML, JavaScript, CSS, Bootstrap
- PostgreSQL, MongoDB, SQL
- Multithreading, Logging, Email, Schedulers
- Third-party integration, Rest APIs and microservice
- JSON/CSV
Secondary Technical and Functional Skills:
- Basics of Linux, Nginx, Gunicorn, Apache, Wsgi
- Github , Docker
- Cloud platforms such as GCP, Azure or AWS
- Design and workflow document preparation
Desired profile:
- Should have excellent verbal and written communication skill
- Strong proficiency in MySQL database management
- Table design including normalization
- Database backups and recovery is a plus
- Experience with recent versions of MySQL
- Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
- Good Experience with Procedure and events in MySQL
- Experience with replication configuration in MySQL
- Proficient in writing and optimizing SQL statements
- Knowledge of MySQL features, such as its event scheduler
- Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
- Strong MySQL Queries tuning skills
- Write scripts using Shellscript to automate manual administrative tasks
- Maintain backups and perform point-in-time restorations
- Creating tables, alter column, and store procedure.
- Good Experience in Creating index and query optimizing
- Experience in MongoDB to SQL migration
We at Zoop.one is looking for a talented UI/UX Intern to join our team and create modern and great designs across all our web and mobile platforms.
Selected Intern will be an Integral member of the User Experience & Design team and help guide the visual language for products that support zoop.one and its .Clients and will also have the opportunity to define how users interact and use our applications within the sharing economy and be a true innovator in the Digital Identity Space.
Job Role:
Working on UI/UX prototyping and designs on Adobe XD
Creating UI designs and UX on Adobe Design Suite
Designing the user flows and mock-ups based on product requirements
Working on a strong and varied set of product features and simplifying the user experience
Creating original graphic designs (e.g. images, sketches, and tables)
Build wireframes and storyboards, user flows, and sitemaps to conceptualize design
Develop intuitive, usable, and engaging interactions, and visual designs for mobile & desktop
Collaborate with cross-functional teams throughout the design process
Stay abreast of UX trends and look for creative ideas, and inspiration in parallel analogous worlds
Research and track advancements in mobile and Web application design patterns
Stay in the loop and on top of the latest standards, changes, trends in the mobile design field
Requirements:
Experience in UX Research
Wireframing and prototyping
Visual Design
Motion Graphics
Tools:
Adobe Suite
Sketch
Figma
HTML/CSS/REACT
HTML/CSSJavascript
NodeJS (Node.js)
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon