Customer support Manager

2–4 years of experience in a D2C brand or consumer startup

Strong portfolio across packaging, branding, and digital creatives

• Proficiency in Figma, Adobe Illustrator, Photoshop (InDesign is a plus)

• Strong layout, typography, and color sensibility

About Shopflo

At Shopflo, we're trying to change the way consumers experience brands and businesses. Our first product was a cart and checkout platform for e-commerce, that allowed marketers to personalise discounts, rewards, and payments. We are currently also working on a new product that takes it a notch higher by unlocking enterprise-grade personalization for all consumer tech businesses.

Team & Role

Shopflo was started by three co-founders: Ankit (ex-IIT Kharagpur, Oracle, Gupshup), Ishan (ex-IIT Bombay, Parthenon, Elevation Capital), and Priy (ex-IIT Madras, McKinsey, Elevation Capital). We are a team of ~60 people now (with team members joining from Livspace, Gupshup, Setu etc.). We are located in HSR Layout, Bengaluru. We have closed our first seed round at $2.6M with Tiger Global, TQ and Better. And we’re just getting started!

As a Solutions Engineer, you'll analyze client requirements and collaborate with sales and client-facing teams to customize software solutions. You will design and implement API integrations, troubleshoot issues, and ensure seamless product functionality through thorough documentation and quality assurance.

What you will do

• Client Requirement Analysis: Collaborate with sales and client-facing teams to understand client needs and business use cases for product implementation.
• Product Configuration: Customize and configure software solutions, including workflows, data structures, and features, based on client needs.
• API Integration: Design, implement, and manage API integrations with external systems, ensuring seamless data exchange.
• Troubleshooting & Support: Resolve issues during implementation and provide support to clients during onboarding and post-implementation.
• Cross-functional Collaboration: Work with various teams to align product development with business goals and customer needs.

You should apply if you have

• Good understanding of HTML, CSS, and Javascript
• Experience of 1-3 years
• Good communication skills
• Knowledge of Shopify, Google ads, analytics, and Meta
• It'll be great if you have an understanding of D2C brands

Develop server-side applications using NestJS and NodeJS.

. Should have great hands-on knowledge of TypeOrm.

• Design and implement APIs, web services, and database models.

• Collaborate with front-end developers and other team members to integrate user-facing elements with server-side logic.

• Optimize application performance for maximum speed and scalability.

• Implement security and data protection measures.

• Conduct thorough testing and debugging of applications.

• Troubleshoot and resolve issues, ensuring high application reliability.

• Stay up-to-date with emerging technologies and industry trends, and apply them to projects as necessary.

• Collaborate with team members, participate in code reviews, and provide constructive feedbacks.

• Follow best practices and coding standards to ensure high-quality and maintainable code..

Requirements:

• Bachelor's degree in Computer Science...

• Working with Managers to determine hiring needs for the business function team
• Sourcing potential candidates through online channels (e.g. social platforms and professional networks)
• Partnering with Recruiting firms
• Developing a strong relationship with various agencies and work with them to get the right candidates
• Developing strong stakeholder relationships (Hiring Managers) and maintaining effective communication channels
• Designing job descriptions and interview questions that reflect each position’s requirements
• Facilitating the initial conversation with all candidates
• Being the key contact for internal applicants
• Managing internal posting and employee referral programs
• Screening and recommending candidates to hiring managers, handling reference checks, HR round
• Collaborating with stakeholders to improve and streamline the talent acquisitions processes and workflows as we scale the business function teams
• Working closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment

Desired Candidate Profile

• Graduate or Post-Graduate with 2-4 years of relevant experience in recruiting
• Hands-on experience with recruiting across level with a good understanding of various interview techniques and evaluation methods
• Strong organization, interpersonal and communication skills required
• Ability to deal appropriately with highly confidential information
• Ability to prioritize and juggle multiple tasks simultaneously
• Comprehensive knowledge of, and experience with, Microsoft Word/Excel/PowerPoint
• Hands-on experience with Avature or similar ATS is preferred    

Responsibilities-

• Deliver technical strategies and solutions, application development, and end-users services
• Lead projects to implement new or enhance existing functionalities including articulating requirements and translating them into effective technical solutions
• Build and maintain strong relationships and partnerships with team members across globe and customer stakeholders
• Work collaboratively as a team player to develop mutually acceptable solutions, and act as a mentor to the team
• Solve problems and provide support, taking responsibility to make decisions when appropriate
• Effectively communicate with team members and customers, Be able to articulate technology to a non-technical audience
• Build relationships with technical team members in all offices
• Track and manage dependencies across lines of business and platforms, Maintain technical risks register with mitigations
• Create or maintain architectural artifacts like architectural overview, architectural decisions, integrations diagram, non-functional requirements
• Collaborate with other technical team members and create a forum for sharing knowledge
• Come up with innovative ideas to improve quality in delivery
• Deploy, administer and support Microservices components in a RedHat OpenShift environment
• Should be hands-on and be ready to write complex code while mentoring junior developers to learn
• Thrive in a fast-paced and dynamic work environment and lead by example

• 15-20 years experience working on projects utilizing: Java, Web Development/REST (preferably with Spring), Linux, JUnit, Mocking, Maven, JavaScript, GIT
• Experience in the following areas are preferred – Microservices, Spring Boot, Spring Security with OAuth2, SOAP and SOAP UI, Jenkins configuration, AngularJS, RedHat PaaS (RHEL, Kubernetes, OpenShift, Camel, Fuse)
• Well versed in front end and back end development
• Good understanding of encryption technology
• Knowledge of infrastructure especially cloud infrastructure is desirable
• Should be conversant with DevOps methodologies
• At least 3 years of experience as a technical lead – coaching, presenting architectural/design elements to customers and team members
• Should possess strong problem solving and analytical skills
• Should have experience reviewing code for team members and etching out a concrete code quality plan
• Should have at least two years of experience working on projects using Test Driven Development (TDD)
• Should have 2+ years of experience using JUnit on projects
• Consistent incorporation of best practices and standards while coding; in particular: secure coding practices
• Good Exposure to building secure and scalable applications
• At least 4+ years handling customers directly should have presented architecture artifacts and technical solutions to customers and influenced customers
• Excellent communication (verbal and written) and interpersonal skills – should be able to influence customer stakeholders and senior management
• Team player and ability to work proactively, provide mentorship and directions to the team and making technical decisions independently

• BE/MCA or equivalent area
• 15-20 years of software industry experience

• Strong understanding of HTML, CSS, CSS preprocessors, JavaScript, Object-oriented programming (OOPS), Design patterns, Web principles, and UI Libraries like Bootstrap.

• Strong skills in JavaScript frameworks and libraries (React).  

• Understanding of UX research and design processes.

• Expert in REST web services.

• Understanding of providing optimum web performance.

• Experience using repositories, build & deploy tools like git and Jenkins.

• Experienced with modern JavaScript coding, testing, debugging, and automation techniques

• Experience in unit test formation and understanding of jest enzyme and snapshot testing.

• Experience with popular React.js workflows (such as Flux or Redux)

• Demonstrable experience with React State management - Redux-Saga and popular React.js workflows

• Experience with data structure libraries (e.g., Immutable.js)

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Excellent knowledge of React hooks.

Near is looking for a Front-End Developer who is motivated to combine the art of design with programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce the application's visual elements. You will work with the Near Design team and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks and works.

You will be part of one of the fastest-growing Enterprise SaaS companies – an excellent opportunity for people who can work independently and are self-driven.

• Optimize applications for maximum speed.
• Collaborate with back-end developers and web designers to improve usability.
• Get feedback from, and build solutions for users and customers.
• Build reusable code and libraries for future use.
• Write functional requirement documents and guides.
• Support back-end developers with coding and troubleshooting.
• Stay up-to-date on emerging technologies and skills.

• Bachelor’s or Master's degree in engineering, Design, Fine Arts, or related field.
• 5+ Years of total experience; should have worked with Angular for more than two years.
• Expertise in designing and developing customer-facing web applications at scale.
• Proficiency in web markup, including HTML5, CSS3, JavaScript (ES6).
• Proficiency in client-side scripting and JavaScript & CSS frameworks, including jQuery, Bootstrap.
• Basic knowledge of image editing tools to crop, resize, or perform minor adjustments on an image. Familiarity with tools such as Illustrator and Photoshop is a plus.
• Proficiency in cross-browser compatibility issues and ways to work around them.
• Proficiency in code versioning tools, such as GIT.
• Knowledge about Highchart and Mapbox will be a plus.
• Passionate about learning new technologies.
• Excellent problem solving, analytical, and organization skills with an eye for detail.
  
  

  About Near
  
  

  Near is the world's largest source of intelligence on people and places, processing data from over 1.6 billion monthly users across 44 countries. The Near Platform powers data-driven marketing and enrichment offerings through a suite of SaaS products. The users of the platform can leverage audience, spatial, retail, among other data in a privacy-led environment.

   

  Founded in 2012, Near is headquartered in Singapore with offices in San Francisco, New York, London, Bangalore, Tokyo, and Sydney. Today, marquee brands such as News Corp and Mastercard work with Near to provide enhanced customer experiences.

   

  Near is backed by leading investors including Sequoia Capital, JP Morgan Private Equity Group, Cisco Investments, Telstra Ventures, and Greater Pacific Capital. Visit www.near.co to find out more.