Customer support Manager

About My Client Company

We're building the learning infrastructure that transforms AI agents into true digital workers. While today's agents can reason and plan, they fail to do meaningful work because they lack real experience operating in apps. My Client Product gives agents continuously improving, reusable skills across 1000+ production-grade app connectors including Gmail, Linear, and Hubspot. We handle authentication, tool routing, retries, failure handling, and observability, making every action safe and dependable.

About the Role

Every enterprise is racing to make AI work — not as a demo, but as infrastructure that runs their business. My Client Product is becoming the critical layer that makes this possible: the platform that connects AI agents to 250+ real-world applications with production-grade auth, execution, and reliability.

We've built this for the cloud. Now we need to build it for the enterprise — and that means rethinking the platform from the ground up with the right abstractions, primitives, and architectural decisions that let us serve a massive, diverse set of enterprise customers without bespoke engineering for each one. This is a founding role.

Your Impact

• Agent infrastructure platform: The foundational layer that enterprise AI agents run on — governance, observability, and control planes for MCP-powered agent ecosystems. You'll define how organizations monitor, audit, and manage AI agents operating at scale across their systems
• The integration gateway: The secure, reliable bridge between an enterprise's AI agents and the outside world — every SaaS tool, internal system, and API they need to act on. Not just connectors, but a platform-grade gateway with the right trust, permissioning, and routing primitives
• Platform primitives for scale: Multi-tenancy, isolation, configuration, and extensibility abstractions that let Composio serve thousands of enterprise customers without linear engineering cost
• Enterprise-grade architecture: Deployment flexibility, security, and compliance as first-class platform capabilities — not bolted-on afterthoughts
• The repeatable deployment motion: Turn enterprise onboarding from a services engagement into a product experience. Shorter cycles, fewer custom touches, more self-serve

What you bring

• You've built platforms at genuine scale — not just high user counts, but high complexity: many customer types, deployment models, and integration surfaces
• You think in abstractions and primitives. Your instinct is to find the right foundational model, not to solve each problem individually
• You've shipped enterprise product capabilities (deployment flexibility, security, admin tooling, compliance) and understand them as product problems, not just checkboxes
• You've built or shipped an AI product — or you're the person who can't stop tinkering. You're building agents on weekends, stress-testing the latest models, experimenting with MCP, and forming your own opinions on where agent architectures are headed. You have a point of view on this space, not just a resume line
• You're a force multiplier. When you join a team, the entire product moves faster because the platform decisions are right

Skills & Expertise

Platform Engineering, AI Infrastructure, Agentic AI, AI Agents, MCP (Model Context Protocol), Distributed Systems, Enterprise Architecture, Multi-Tenant Architecture, Backend Platform Engineering, Enterprise SaaS, API Platform Engineering, Integration Platforms, SaaS Connectors, Cloud Infrastructure, AWS, GCP, Kubernetes, Docker, Terraform, Microservices, Event-Driven Architecture, API Gateway, OAuth 2.0, RBAC, IAM, Observability, OpenTelemetry, Prometheus, Grafana, Reliability Engineering, SRE, Python, Golang, Node.js, TypeScript, REST APIs, GraphQL, AI Orchestration, LLM Infrastructure, LangChain, LangGraph, OpenAI APIs, Claude APIs, RAG, Workflow Automation, AI Tool Routing, Enterprise Security, Compliance Engineering, Deployment Architecture, Configuration Management, Extensible Systems, Scalability Engineering, High-Scale Systems, Technical Strategy, Platform Primitives, Developer Platforms, Enterprise Integrations, Infrastructure Engineering, Founding Engineer Mindset.

This role demands deep platform thinking. You've designed systems where the abstractions were the product — where getting the primitives right meant the difference between a product that scales and one that drowns in customer-specific code.

You've done this within large organizations and seen what "enterprise-grade" actually means when thousands of teams depend on your platform. But you've also operated in environments where you had to build fast, make tradeoffs, and ship before the architecture was perfect.

The combination matters. Big-company pattern recognition with small-company intensity.

What We Offer

• Lunch and dinner are provided in the office
• $200/month learning and development budget
• $1,000/month AI tool experimentation budget to automate, accelerate, and improve how you work
• High-ownership role with direct exposure to leadership and company-building decisions
• Competitive salary and equity

About the Role

We are looking for a high-ownership, execution-driven individual to join our HR team as part of the Founder's Office. This is a unique opportunity to work at the intersection of strategy, operations, and organizational design. You'll work directly with the leadership team on high-impact projects that are critical to the company's growth, from digital transformation to enhancing the employee experience. This role is ideal for someone who is passionate about building scalable HR systems and thrives in a fast-paced, dynamic environment.

What You’ll Do

• Strategic Initiatives: Work directly with the founders on key HR transformation projects, including digital adoption, organizational design, and company-wide OKR tracking.
• Process & System Building: Collaborate with subject matter experts to build structured HR knowledge systems, create internal SOPs, and enhance documentation.
• Analytics & Reporting: Track and report on HR analytics, project milestones, and key performance indicators to inform strategic decisions.
• Technology Integration: Implement and manage tools and workflows using our HRIS (Zoho People), Notion, Excel, and leverage AI tools like ChatGPT to drive efficiency and innovation.
• Operational Excellence: Take the initiative to spot inefficiencies and drive process improvements, ensuring our HR operations are scalable and robust.
• Internal Communication: Own internal communications and updates related to HR initiatives and execution tracking, ensuring transparency and alignment across the organization.

Who You Are

• A recent graduate (BBA/MBA/HR/Generalist) with strong analytical and communication skills.
• Excellent at documentation, project management, and comfortable working with digital tools and technology.
• Curious about how HR works and excited by the challenge of building structured, scalable systems from the ground up.
• An independent and proactive individual with a strong sense of ownership and a desire to get things done.
• Prior internship or project experience in HR, People Operations, or a Founder’s Office is a plus.

What You’ll Get

• Direct Mentorship: Work closely with the CHRO and cross-functional leaders, gaining invaluable insights and direct mentorship.
• High Visibility: Get high visibility for your work with a clear career path into strategic HR, HR Business Partner, or Operations roles.
• Ownership: Take ownership of meaningful, high-impact projects from day one.
• Startup Culture: Thrive in a fast-paced, supportive environment with a vibrant startup culture.
• Modern HR Tech: Opportunity to work with the latest automation, AI tools, and modern HR technology.

About the Role

We are hiring for our client for the role of Java Developer. The ideal candidate should have strong expertise in backend development, Java-based microservices architecture, and REST API development. This role involves designing, developing, debugging, and optimizing enterprise-grade applications in a collaborative environment.

Key Details

• Location: PAN India (Bangalore Preferred)
• Work Mode: Hybrid
• Experience: 8–12 years
• Compensation: ₹15 LPA – ₹25 LPA
• Open Positions: 10
• Notice Period: Immediate to 15 days preferred

Key Responsibilities

• Develop backend services and microservices using Java
• Design and build REST APIs for enterprise applications
• Participate in application architecture, design, and development activities
• Debug, test, and optimize application performance
• Support deployment, maintenance, and production issue resolution
• Collaborate with cross-functional teams to deliver scalable solutions
• Ensure code quality, best practices, and performance optimization

Required Skills

• Strong hands-on experience in Java development
• Experience with backend services and microservices architecture
• Expertise in REST API development
• Strong debugging and performance optimization skills
• Good understanding of application deployment and maintenance
• Strong problem-solving and collaboration abilities

Eligibility Criteria

• Candidates available within 0–15 days preferred
• Strong alignment with the requirement

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA).

InSnap has grown to be a family of some of the best talent from around the world who empowered thousands of businesses of achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novelty solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Role: Business Development Associate

Location: 747, Pooja Bulding,80 Ft road 4th Block, Koramangala, Bangalore,Karnataka-560034

Job Type: Full-Time, Night Shift

Key Responsibilities:

·      Lead Generation: Research, identify, and target potential clients through various channels (email, social media, cold calls) during the night shift hours.

·      Client Engagement: Establish connections with leads, qualify prospects, and engage them in discussions to understand their needs and offer solutions.

·      Sales Support: Support the sales team by assisting in the development and presentation of proposals, negotiating pricing, and finalizing deals.

·      Follow-ups: Proactively follow up on leads and inquiries from various platforms to maintain the sales pipeline and close opportunities.

·      Relationship Building: Foster and maintain long-term relationships with clients, ensuring they are satisfied with our services and receive timely support.

·      Market Research: Keep an eye on market trends and competitor activities to identify new opportunities and adapt business development strategies.

·      Reporting: Track, monitor, and report lead generation metrics, sales progress, and pipeline activities to senior management.

·      Collaboration: Work closely with the sales, marketing, and customer support teams to ensure smooth customer onboarding and service delivery.

Qualification And Skills:

·      Bachelor’s degree in Business, Marketing, or a related field

·      Strong Presentation Skills and Experience in Making Presentations

·      Team Player with Strong Interpersonal Skills

·      Excellent command of written & spoken English

·      Understanding and knowledge of brand building & Digital marketing

·      Minimum 1-7 year of experience in Business Development

·      Willing to work in Night shift

·      Strong negotiation skills and the ability to close deals

Perks

·      Excellent growth opportunity

·      Flexible work hours and remote work options

·      Competitive salary and performance-based incentives

Strong Senior Solutions Engineer Profile

Mandatory (Experience 1) – Must have 1+ years of relevant experience in pre-sales solution engineering in a Supply Chain / Sourcing / Operations domain environment

Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients

Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products

Mandatory (Company) - B2B SaaS in Logistic Tech, Supply Chain Tech, Operations Tech, Retail Tech, ERP etc

Mandatory (Education): MBA + BE/B.Tech background required.

Currently hiring for the position of Backend Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS

∙ 5+ years’ experience designing, querying, and updating databases in MySQL/nosql 

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 5years relevant experience

Java with cloud

Responsibilities:

• Setup and integrate various APIs
• Dealing with scripts written in different languages (PHP, Node.js, Python, PhantomJS, Ruby)
• Must be an R & D specialist
• Keep up-to-date with advanced concepts
• Adaptable to learn new technologies
• Knowledge on Linux and its commands
• Fast in debugging the code
• Should be a quick learner
• Good at communication

Requirements

• Minimum 3 Years of experience in PHP7
• 1 Year experience in Node.js/Python
• Good work experience in PHP7 
• Strong knowledge in OOPS.
• Proven knowledge on REST and SOAP API integrations 
• Experience in composer installations
• Strong in Javascript and Node.js concepts.
• Good knowledge of MongoDB and MySql
• Knowledge of versioning tools (SVN/GIT)
• Having knowledge on Amazon AWS and Google Cloud Platform is an added advantage
• Having knowledge of elastic search is an added advantage
• Good to have knowledge on p threads

Responsibilities:

• Participating in design and development activities as required for specific projects allocated
• Understand the project requirement and able to implement and complete the allocated modules independently.
• Follows established development and testing procedures to ensure quality software development which meets the requirements
• Creates and maintains documentation regarding systems being developed in order to ensure long-term maintainability

Requirements:

• BTech or equivalent degree from a reputed institute
• Proven hands-on Software Development experience
• Design & Develop HTML5 games with the help of HTML5, CSS3, JavaScript, AJAX, SVG, Pixijs library across multiple platforms(Web/ MobileTablet/ TV)
• Building reliable and efficient code for game projects
• Should understand build milestone process and meet project timeline.
• Helps drive the delivery of successful, cutting edge products by working on a team with other Developers, and Designers
• Work towards optimization and best practices, increase performance of our application
• 1 to 3+ years of development experience. (Preferably Gaming)
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, JSON
• Strong understanding of Object-Oriented Programming, and Design Patterns for Games and Web Applications
• Familiarity with any of the current generation JavaScript frameworks like PixieJS, CreateJs, Starling etc
• Strong attention to detail and knowledge of robust quality assurance practices
• Strong testing, debugging, and analytical skills