Customer support Manager

The Social Media & Digital Marketing Intern is responsible for assisting the Digital Marketing Manager in implementing Tessacts overall communications and marketing plan -- focusing specifically on digital communications -- to build awareness about Tessact within the community, and  increase its visibility on social media platforms (mainly linkedIn)

1. Community management: designing social media campaigns, creating social media contents, answering to customer’s comments or questions (Facebook, Twitter, LinkedIn, Instagram…).
2. Managing the company’s official website.
3. Writing contents for the company’s blog or website.
4. Creating contents for mail diffusion (newsletter…) or online diffusion.
5. Follow-up and improvement of SEO.
6. Helping the marketing team to follow-up and improve the digital marketing strategy

1. Ability to take initiative, employ good judgment, and manage projects from beginning to end 
2.  Excellent writing, editing, and proofreading skills 
3.  Exceptional ability to manage details 
4.  Ability to multitask in a fast-paced environment 
5.  Ability to meet deadlines and to anticipate next steps or needs
6.  Work effectively both independently and as part of a team 
7.  Be available for at least 20 hours a week 
8.  A bachelor’s degree (or currently enrolled student) in the liberal arts or equivalent work experience 
9.  Understands and can utilize emerging platforms, digital media, and web/social media management and measurement tools (e.g. HootSuite, Google Analytics) 
10.  Adobe Creative Suite experience a plus
11.  Strong working knowledge of email marketing applications (e.g. Constant Contact)

We’re looking for people to join our cause – to simplify the visual web with really smart but simple visual tools. A technology startup founded by IITians and   backed by some of the most reputable media companies as customers, we offer a rare opportunity to join a thriving, fast-paced, multi-cultural environment and be part of a truly exciting journey. You will be at the forefront of innovation, joining the only Artificial Intelligence startup in India that has successfully deployed several CV/ML solutions for several large media companies and now focusing on solving problems of the global market.

Tessact is an Artificial Intelligence (AI) and data analytics startup, founded by IIT Bombay alumni, that helps in transforming businesses using powerful video recognition technologies built on most advanced machine learning systems. The company redefines the way contextual insights are to be used for media production, digital advertising, consumer experience creation and news analytics

Job description

We are seeking a proactive and enthusiastic Human Resource Intern to support our HR team. This internship offers a great opportunity to gain hands-on experience in end-to-end recruitment, employee engagement, and HR operations. The role involves collaborating with the hiring manager, managing recruitment processes, maintaining employee records, and assisting with company events.

Key Responsibilities:

Recruitment Support: Work closely with the hiring manager to manage the end-to-end recruitment process, including posting job advertisements and screening resumes.

Candidate Communication: Interact with candidates via calls, texts, and emails to ensure a smooth communication process and schedule interviews with shortlisted candidates.

Follow-Ups: Take regular follow-ups with candidates to avoid communication gaps.

Database Management: Assist in maintaining and updating the employee database and compiling employee files as required.

Event Planning: Support the HR team in organizing and planning company events and activities.

HR Operations: Assist in various HR functions as needed, ensuring tasks are completed efficiently.

Required Skills and Qualifications:

Bachelor’s or Master’s degree in Human Resource Management or currently pursuing a degree in HRM or a related field.

Excellent communication skills in English (mandatory).

Basic understanding of HRM concepts and recruitment processes.

Proactive, organized, and able to manage daily tasks effectively.

Comfortable making daily calls and engaging with candidates.

Responsibilities: 

• Help impacts software quality and customer experience (CX) of product features. 
• Able to convert an LLD into code. Codes may need some refinement. 
• Solutions are tested (continuously testable, when possible) and may need 
• refinement. 
• Able to write reusable and well-structured code. 
• Understands software architecture (layers, software component, etc), has 
• knowledge about patterns 
• Understand and can use Algorithms, Data structures in solving problems. 

Basic Qualification: 

• Bachelor's degree in computer science or related technical discipline 0-1 years of experience 
• Impactful internship, if fresher out of college- preferred with reputed techno-product orgs 
• Excellent Functional skills- understands software architecture (layers, software 
• components) and has knowledge about design patterns. 
• Programming experience with at least one modern language such as Java, Node.js including object-oriented design. 
• Computer science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis. 

This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.

The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.

the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.

The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.

The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.

The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.

Job Responsibilities:

1. Collaborate with other senior engineers, and management, to achieve optimal application architecture and design
2. Develop efficient, secure applications, peer-review code, and document solutions within an agile-blended software environment
3. Communicate proactively with team members, infrastructure, security, and quality assurance to continuously improve processes and engineering excellence
4. Guide and train other developers in backend technology
5. Ability to work independently and as a member of a team spread over different time zones

Skills:

1. Understanding of object oriented programming skills and data structures
2. At least 6 years of hands-on development in Java, Springboot & Hibernate
3. Should have experience in Java Multithreading, microservices
4. Experience with developing web applications
5. Expertise with in Core Java (Collections, Exception handling)
6. Experience with J2ee( Servlets, JSPs)
7. Experience with all well known database technology and object-relational mapping, experience with databases (Mysql, Mssql)
8. Knowledge and development background in web-services/REST, AJAX, JSON, and XML
9. Experience with Windows and Linux based environments
10. Experience with Maven and GIT tools
11. Understanding of UI technologies (HTML, CSS, Javascript libraries) would be a plus
12. Good to have – AWS experience and Fintech domain experience
13. Awareness of Jenkins will be a value add

Safety Connect is a leading company in the domain of enterprise field force safety.

We are looking for a highly skilled and dynamic Associate Tech Lead with a demonstrated history to join our growing team. This role involves making technology decisions on behalf of the company to align the company with it’s vision for its tech needs. They should be a strategic thinker, an effective communicator, hands on, should have built a team before and process oriented.

The Associate Technical Lead should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

Responsibilities:

• Setting a vision for how technology will be used in the company.

• Ensuring that the tech team meets the company’s short and long term needs.

• Outline the goals for research and development. 

• Creating timelines for the development and deployment of all product requirements. 

• Acting as a mentor to the tech team members. 

• Maintaining a consumer-focused outlook and aiding in the delivery of new features.

• Managing technology budgets and time frames.

• Driving and planning sprints and ensuring a high tech team velocity.

• Staying on top of technology trends and developments.

• Ensuring all technology practices adhere to regulatory standards.

• Ensuring that there is no system downtime and all products are working seamless.

Requirements /Qualifications:

• Exceptional communication skills (both verbal and written). 

• Self-motivated with diligent work ethic, a business acumen, enthusiastic and passionate, exceptional team management skills. 

• Should be well versed with Node.js, React js, AWS, Microsoft Azure, flutter, scalable cloud architecture.

• Extensive industry knowledge with an eye towards the future.

• Proactive and efficient time-management.

• Should have managed and set up teams. 

• 2+ years of experience as an Associate technical Lead.

• Must have a Bachelor’s degree in Computer Science or an analytical discipline and/or equivalent experience
• Must have experience with Implementing RSA Aveksa/ IGL
• Must have experience with Active Directory (AD), LDAP and/or X 500 directory services,
• Must have experience with JavaScript, HTML, C++ and/or XML programming,
• Excellent attendance and punctuality record,
• Excellent communication and team skills,

Role- Full time
Experience Level- 8 to 13 Years
Job Location- Hyderabad
Key Responsibilities :

Serves as a technical point of contact within the organization by:

Influencing the product requirements, behaviour and design (Automation Platform)

Driving early adoption of technology, features and best practices around product development

Lead development at all layers GUI, Backend ( DevOps Tools API integration) & DB

Work with a team of developers and testers in a highly agile environment to produce high-quality software.

Design and developing house tools. Also, expected to demonstrate new ideas through prototypes/Proof of Concepts.

Evaluate and Assess newer technologies/architecture for product development

Keeping up to date with emerging technologies/tools in DevOps Space and developments trends to assess the impact of the projects.

Must have:

Should possess Bachelors/Masters/ PhD in computer science with a minimum of 8+ years of experience

Should possess a minimum of 3 years of experience in Products/Tools Development

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/ SonarQube)

Experience in designing and developing products, tools or test automation frameworks using Java or Python technologies.

Should have a strong understanding of OOPs, SDLC (Agile Safe standards), STLC

Proficient in Python, with a good knowledge of its ecosystems (IDEs and Frameworks)

Familiar with designing and developing applications using AngularJS, HTML5, Bootstrap, NodeJS, MongoDB, etc.

Experience in implementing, consuming and testing Web services Rest APIs would be an added advantage.

Experience working as a Full-Stack developer would be an added advantage

Regards,
Talent Acquisition Team