Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
React.js
Javascript
NextJs (Next.js)
HTML/CSSAt Thrillophilia, we have set sail on a mission to redefine the way people explore the world, one byte at a time. We are driven by a shared passion for excellence and a relentless pursuit of innovation. We have established ourselves as industry leaders in delivering cutting-edge solutions that have transformed the way the travel industry operates. Our commitment to pushing boundaries and creating groundbreaking technology sets us apart from the rest.
We are seeking a highly skilled and passionate Senior Software Developer with expertise in Frontend Frameworks like React.js or Next.js to join our dynamic and innovative tech team. As a Senior Software Engineer, you will play a crucial role in designing, developing, and implementing high-quality software solutions that drive the success of our travel platform. You will work closely with cross-functional teams, including product development, UI/UX design, and quality assurance, to ensure seamless integration of features and deliver exceptional user experiences.
We are looking for individuals who are not only technically proficient but also deeply passionate about building scalable products that make a meaningful impact.
Are you ready to embark on an exciting journey where we're building the most incredible travel platform in the world?
Why Choose Thrillophilia?
A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.
Impactful Projects: As a Senior Software Engineer, you will have the opportunity to work on exciting and impactful projects that shape the future of our industry. Your expertise and contributions will directly influence the success of our groundbreaking solutions and drive our mission forward.
Growth and Development: We believe in investing in our team members' growth and development. Through continuous learning and our mentorship, we empower you to expand your skill set, broaden your horizons, and reach new heights of professional excellence.
Cutting-Edge Technology: At Thrillophilia, we pride ourselves on staying at the forefront of technological advancements. As a member of our team, you will have access to state-of-the-art tools, cutting-edge frameworks, and a supportive environment that encourages exploration and experimentation.
Responsibilities:
- Develop and maintain robust, scalable, and efficient web applications using React.js / Next.js.
- Collaborate with product managers, UI/UX designers, and fellow developers to understand requirements, translate them into technical solutions, and deliver high-quality software products.
- Write clean, maintainable, and well-documented code following industry best practices and coding standards.
- Conduct thorough code reviews, provide constructive feedback, and mentor junior developers to enhance team productivity and code quality.
- Optimize application performance and ensure efficient resource utilization by conducting performance testing, monitoring, and troubleshooting.
- Stay updated with the latest industry trends, tools, and technologies related to JS and JS frameworks like React.js / Next.js, and share knowledge with the team.
- Collaborate with the DevOps team to deploy and maintain applications in cloud-based environments.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
- At least 4+ years of relevant experience as a front-end developer
- Strong expertise in React.js / Next.js with a solid understanding of their core principles and ecosystem.
- Proficient in front-end development technologies such as HTML5/CSS, JavaScript and Typescript.
- Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering etc.
- Proficiency in creating mobile websites and putting responsive design strategies into practice
- Extensive knowledge of contemporary web development tools such as Babel, PostCSS, and Webpack
- Regard for optimizations that focus on delivering content to the user as quickly as possible.
- Familiarity with version control systems, such as Git.
- In-depth SEO optimization knowledge is seen as a plus.
- Ability to write efficient, maintainable, and testable code, with a strong emphasis on software quality and best practices.
- Strong problem-solving and analytical skills, with the ability to tackle complex technical challenges and provide innovative solutions.
- Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
- Self-motivated and detail-oriented, with a passion for continuous learning and staying updated with emerging technologies.
If you are passionate about building revolutionary travel products, thrive in a collaborative and innovative environment, and are ready to take on exciting challenges, we would love to hear from you.
Apply now and embark on a transformative journey to redefine the future of travel!
Job Profile
Purpose of Role: To support and maintain the existing and future applications managed by ABD (Agile Business Development) Team.
Main Responsibilities:
- To work on existing and future applications as required
- Work with ABD India Application Support and Business Support team to address production issues and/or to do development work
- Work with US ABD team to coordinate the on-going support and monthly release of C-Hub (Customer-Hub) application and other ABD Applications
- Report status to management on project progress
- Identify and escalate related issues and risks
- Coordinate with others in Development and Business Support team to implement new features of SQL Server/ MS Web based technologies
- Assess current modules and offer performance improvements techniques
- Make sure Database Design Standards/coding standards established by ABD are followed
- Constant communication with ABD leadership team in US.
- Problem Solving ability with “Can-do” attitude
- IT experience in Banking industry is preferred
Candidate Profile:
- Minimum 10 years of experience at least 3-5 years of experience in Corporate & Investment Banking area and Bachelor's degree in Engineering, Accounting, Finance, or equivalent
- Expertise with MS SQL Server development including SSIS and SSRS, Proficient in development of Stored procedure, Views, Functions etc in MS SQL Server
- Experienced with DBA kind tasks such as replication, linked server, query analyzer, DBCC commands, data transfer from one DB server to other DB Server etc
- Experienced in MS Excel VBA and macro scripting
- Knowledge of data Encryption in database
HTML/CSSJavascript
Angular (2+)
AngularJS (1.x)Employment Type: Full Time, Permanent
Position Location: Noida, UP
Reports to: Software Development Manager (IT Solutions Delivery)
Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field
Total Experience 10+ years
Working Model Work from Office
KNOWLEDGE AND SKILL REQUIREMENTS
1. Minimum of 5+ years of experience leading application software development
2. Minimum of 8+ years of progressive application development using C#, .NET, Web API, LINQ, asynchronous programming, AJAX, HTML, and CSS.
3. Minimum of 5+ years of experience developing back-end solutions using Microsoft SQL Server.
4. Minimum of 4+ years of experience with client-side technology (Angular 7+, TypeScript, and RXJS).
5. Experience with Azure services that would include App Services and other PaaS
6. Experience working on Agile teams, Agile product management, processes, familiarity with all Agile ceremonies and principles
7. Experience developing applications using test-driven development and mocking frameworks.
8. Understanding of Dependency Injection/Inversion of Control.
9. Experience working with the following is preferred:
a. Front-end state models
b. GIT for source control
c. OAuth authentication and Azure Libraries
d. Azure DevOps for Continuous Integration and Continuous Delivery (CI/CD)
e. Microsoft Azure Service Bus
f. .Net Core
g. SQL Server 2016
NodeJS (Node.js)
Amazon Web Services (AWS)Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
- Taking ownership of the current web based reporting backends of our current solutions/ apps and developing/ stabilizing/ scaling them further as per product plans
- Ensuring development and ongoing growth of a web based content management engine as the central node of our apps and tablet based learning products.
- Licensing, Encryption, Reporting & Analytics for all our products have to be integrated into a single user and licensing management backend.
Desired Candidate Profile
What you need to have:
- Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/ Heroku, SQL/ NoSQL Databases with Server side integration.
- 2-3 years of deep hands-on experience with web based solutions, backend development and web development in the above mentioned tech.
- Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users.
- Developed, managed and scaled usage/ analytics and reporting of end user based solutions.
- Should have developed and managed APIs.
- Should have practical experience of integrating and managing online payment systems.
- Built and managed online learning platforms with login, video security, online payment and reports.
What you will do:
- Handling all accounting operations including billing, cost accounting, inventory accounting, revenue recognition, accounts payable, accounts receivable etc
- Managing the generation of the annual budget and forecasts
- Checking Purchase order, Freight Inward, Outward and other expenses bills with their monthly reconciliation in Tally
- Ensuring inventories are suitably evaluated and slow moving inventories are liquidated on time
- Supporting year end closing activities
- Calculating all applicable taxes including GST and TDS
- Handling all types of audits including statutory audit, transfer pricing audit, GST audit, Income Tax audit etc.
- Complying with the government reporting requirements and tax filings
What you need to have:
- CA Qualification with overall 3 to 5 years of experience post-qualification preferably in FMCG companies
- Solid understanding of physical products like inventory, warehouse, logistics
- Experience in funded startup preferred
- Excellent verbal and written communication skills
The work you do will be critical to developing a portfolio that will contribute to our long-term growth strategy.
Responsibilities-
● Growing and managing The Giving Table
● Sending receipts to donors:
● Leading and managing CSR reporting:
● Proposal Writing:
Must-haves
● MBA degree in any specialisation
● 1-2 years of corporate fundraising or sales experience
● Good written and verbal communication skills
● An incredible passion for our mission that invigorates and excites everyone with whom you share it with
● A collaborative mindset and ability to work with teams cross-functionally to deepen and expand donor engagement
● Drive and sophistication, excited by the opportunity to help shape the future of the fundraising department and the organisation as a whole
● Highly developed interpersonal skills with the presence and personal style to represent the organisation to multiple constituents
The ability and desire to sell
Excellent communication skills
A positive, confident and determined approach
High degree of self-motivation and ambition
The skills to work both independently and as part of a team
Active listening
Taking Initiatives
Verbal communication skills
Time management
Critical thinking
Self-regulation
AngularJS (1.x)NodeJS (Node.js)HTML/CSS
PHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon