Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Bachelor’s degree in Accounting, Commerce, or Finance.
1–2years of accounting experience (internship experience can be considered for freshers).
Proficiency in MS Excel and accounting software (Tally, Zoho Books, QuickBooks, or similar).
Basic knowledge of GST, TDS, and statutory compliance. Strong numerical and analytical skills.
Excellent communication and organizational skills.
High attention to detail and ability to meet deadlines.
Ability to work in a fast-paced startup environment and adapt to evolving processes.
PythonRequired Skills & Qualifications
Technical Skills
- Strong hands-on experience with Databricks and Apache Spark.
- Proficiency in Python and SQL.
- Proven experience in data mapping, transformation, and data modeling.
- Experience integrating data from APIs, databases, and cloud storage.
- Solid understanding of ETL/ELT concepts and data warehousing principles.
Key Responsibilities
Data Source Identification & Quality Assessment
Data Mapping & Integration
- Define and maintain comprehensive data mapping between source systems and Databricks tables.
- Design and implement scalable ETL/ELT pipelines using Databricks and Apache Spark.
Databricks & Data Modeling
- Develop and optimize Databricks workloads using Spark and Delta Lake.
- Design efficient data models optimized for performance, analytics, and API consumption.
Position: sales manager - Building Material (ALC Wall panel)
Experience: 5+ year in Building material
Location: Ahmedabad, Indore, Ankleshwar, Bharuch, Mumbai
salary: Negotiable
Industry: Building material
Age Limit: 35-50
JOB SUMMARY
As a Sales Manager, your role will involve traveling to various locations to promote and sell products to targeted
customers and existing clients. This position requires actively engaging with potential clients, maximizing sales
opportunities, and fostering strong customer relationships.
Job Duties :
- Focus on selling products and services to potential customers in a designated region.
- Travel to find new construction sites and meet site engineer, contractors and consultants, architects, dealers,
builders and distributors.
- Contact clients and prospects to understand their needs and present products.
- Conduct price negotiations to reach favorable agreements for both parties.
- Stay informed about industry trends, including product prices and demand.
- Set and achieve sales targets to contribute to business growth.
- Generate business leads and maintain statistical data for reporting purposes.
- Daily sales reports to reporting head.
Required Qualification & Experience:
- At least 5 years experience in Building Material like Bison Panel, fiber cement board, gypsum board, sandwich panels, boards, Tile adhesive, Putty, Block fix, Marble, Granite, Stone, Pipes, Ceramic (Note: Work experience in cement, RMC will not considered)
mail resume with current salary-
email: etalenthire[at]gmail[dot[com
satish- 88O 27 49 743
website: www.glansolutions.com
Google search: Glan Management Consultancy
JavaPythonQualifications:
- 3+ years of professional software development experience, with a strong focus on backend development.
- Proficiency in one or more programming languages such as Java, Python or Golang
- Strong understanding of database systems, relational (e.g., MySQL, PostgreSQL), NoSQL (e.g., MongoDB, Cassandra), and columnar (SingleStore, Redshift, BigQuery, Snowflake)
- Hands-on experience with message brokers such as Kafka, RabbitMQ, or Amazon SQS.
- Experience with cloud platforms (AWS or Azure or Google Cloud) and containerization technologies (Docker, Kubernetes).
- Proven track record of designing and implementing scalable, high-performance systems.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, team-oriented environment.
We are seeking a highly motivated and results-oriented Business Development Executive to join our growing team. The ideal candidate will have a proven track record of success in IT sales, specifically in cloud solutions and software sales. This role requires a strong understanding of the IT landscape, excellent communication skills, and the ability to generate leads and close deals. The successful candidate will be responsible for achieving monthly sales targets.
Responsibilities
- Lead Generation:
- Proactively identify and qualify leads through various channels, including online portals, social media, networking events, and industry publications.
- Utilize online lead generation tools and platforms to identify potential clients.
- Develop and execute targeted outreach campaigns to generate new business opportunities.
- Sales Process:
- Manage the entire sales cycle, from initial contact to closing deals.
- Conduct product demonstrations and presentations to potential clients.
- Prepare and deliver compelling sales proposals and quotations.
- Negotiate contracts and close deals, ensuring profitability.
- Maintain accurate records of sales activities and customer interactions in CRM.
- Relationship Management:
- Build and maintain strong relationships with clients and partners.
- Understand client needs and provide tailored solutions.
- Provide excellent customer service and support.
- Identify opportunities for up-selling and cross-selling.
- Market Knowledge:
- Stay up-to-date with the latest IT trends, technologies, and competitor offerings.
- Understand the competitive landscape and identify opportunities for differentiation.
- Target Achievement:
- Achieve monthly sales targets consistently.
- Develop and implement sales strategies to meet and exceed targets.
- Provide regular sales reports and updates to management.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field preferred.
- Minimum of 2 years of experience in IT sales, with a focus on cloud and software sales.
- Proven track record of lead generation and sales target achievement.
- Strong understanding of the IT industry and cloud computing concepts.
- Excellent communication, presentation, and interpersonal skills.
- Ability to build rapport and establish trust with clients.
- Strong negotiation and closing skills.
- Self-motivated, results-oriented, and able to work independently.
- Ability to work under pressure and meet deadlines.
React Native
Android Development
iOS App DevelopmentResponsibilities:
- Design and build advanced hybrid mobile applications using React Native
- Lead the application development effort by being the SPOC
- Build hybrid apps using React Native for Android/iOS
- Publish apps to the corresponding App store/Play store
- Implement new technologies to maximize application performance and optimize load time
- Collaborate with the back-end developer to build the RESTful APIs
- Research on emerging technologies and trends
- Participate in the planning and design of future software and technical architectures
Qualifications
- 2 years of hands-on experience in the full life cycle of Hybrid mobile application development including publishing one or more apps to the play store & app store
- Must have developed a Hybrid Mobile application using React. Hands-on Working experience with React Native is a must.
- Experience developing backend services preferably with NodeJS.
- Experience in developing apps on native Android/iOS platforms is a plus
- Experience in designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer) along with some experience with service-oriented architectures (SOA)
- Strong skills in RESTful web services
- Experience with Agile methodologies would be helpful
HTML/CSS
PHPSelected intern's day-to-day responsibilities include:
1. Develop web applications using HTML, CSS, JavaScript, AJAX, PHP, SQL, Bootstrap, WordPress, CI (Code Igniter), Joomla, Web-Hosting
2. Full stack development - Frond end (UI, UX), Middle tier (PHP, Perl) and Backend (PHP, Perl, SQL, Server-side scripting)
3. Work as a part of a core product development team to build online applications
4. Make sure the product being developed is tested and serves business requirements
5. Present ideas for system improvement
6. Work closely with business analysts
Documents:
• Aadhar card
• 2 Passport Size Photo
• SSC Marksheet Result
• 12/Diploma Marksheet Result
• UG Marksheet Result (Optional)
Internship Period:
• 3 Months Training
• 3 Months Live Project
Benefits:
• Joining Letter from Start Date
• 6 Month Experience Letter
• Experience of Live Project
.NET
C#- Strong experience require in C# coding & Concepts & Threads
- Strong Experience require in SqlServer & MySql & Sqllite
- Experience required in ASP.NET MVC & ASP.NET
- Expericend required in Restful services using WCF & WEB API
- Strong experience using Entity Framework (Edmx,code first)
. Experience require in ADO.NET
- Familiarity with the client side framework jQuery & Javacsript & Reactjs
. Familiarity with HTML & CSS
- Familiarity with Git Repositories
. Familiarity with Microsoft Azure
. Having knowledge in Xamarin.Forms will be added advantage
What you'll be doing
1. You will be working with product owners ( Client Stakeholders ), product managers directly to deliver the user experience. A product design from scratch or revamp assignment, on average, includes 2-3 product designers. You will be either leading/collaborating based on the project.
2. You will be part of all four steps we follow in our design process, Analyse, Strategize, Visualise & Evolve. These steps include various activities from wireframes -> dev hand-off.
3. Most of our assignments go through user research, including stakeholder interviews ( Who runs the product ) and actual product end-user interviews. On average, we do 10 interviews per product. You will be conducting them along with your peer.
4. We encourage the team to share and learn from each other, and you will also be part of internal/external workshops & knowledge sessions.
What you'll need
1. 3 to 4 years of experience in designing digital interfaces ( Web/Mobile )
2. You love to solve problems, have a hustling DNA, and are constantly ready for challenges
3. An ability to think high-level product strategy and distill into design deliverables
4. Take ownership of the design process and work as a self-directed member of a design team
5. Able to earn trust and handle your counterparts to deliver a great product experience
6. Should be able to demo your designs and defend design decisions backed with research or competitive benchmarking
7. Solid aesthetic sense with a keen eye for detail
8. Excellent understanding of clean UI, typography, alignment, and colors
9. We encourage T-Shaped Designer, specializes in one kind of UX design and has a breadth of capabilities in other areas.
Laravel
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Full Stack Developer - Averlon