Customer support Manager

Business Development Intern - Job Description

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Description:

We are looking for a Business Development Intern to work directly with our Founder. This role will give you a front-row seat to how client relationships are built, how pitches are crafted, and how an agency grows. As an intern, you’ll primarily assist in day-to-day tasks, research, documentation, and coordination—while learning the ropes of business development first-hand.

Key Responsibilities

• Assist in preparing client presentations, pitch decks, and proposals.
• Conduct basic research on industries, brands, and competitors as required.
• Support the Founder in client meetings by taking notes, tracking action points, and following up.
• Help maintain documentation, reports, and CRM updates.
• Coordinate with internal teams to gather information for pitches and proposals.
• Learn and contribute ideas during brainstorming sessions.

What We’re Looking For

• Strong communication skills (written and verbal).
• Good research and organizational abilities.
• Eagerness to learn and openness to feedback.
• Interest in advertising, branding, and business development.
• Proficiency in MS Office/Google Suite (PowerPoint, Excel, Docs).

What You’ll Gain

• First-hand exposure to business development in a creative agency.
• Direct mentorship from the Founder and leadership team.
• Opportunity to learn client pitching, strategy, and relationship management.
• Practical understanding of how an agency functions and grows.

Role overview

- Hands-on Experience: 3-5 years of experience in automation testing,

specifically for API and UI applications.

- Strong Coding Skills: Proficiency in Java or JavaScript (for

Playwright) with a strong understanding of object-oriented programming

concepts.

- Automation Frameworks: Experience in creating and maintaining automation

frameworks using Selenium and Playwright (preferred), with Rest Assured for

API testing.

- API Testing: Experience in designing and executing automated tests for

RESTful APIs using tools like Postman, Rest Assured, or similar.

- Version Control: Strong experience with version control systems like Git.

- CI/CD Integration: Experience with integrating automated tests into CI/CD

pipelines (Jenkins, GitLab CI, etc.).

- Agile Methodology: Comfort working in an Agile environment with fast

iterations and continuous feedback.

- Problem-Solving: Strong debugging, problem-solving, and analytical skills to

troubleshoot issues effectively.

- Communication Skills: Excellent verbal and written communication skills to

clearly report test results and collaborate with cross-functional teams.

- Collaboration & Mentoring: Ability to collaborate with various stakeholders and

mentor junior team members, fostering a culture of learning and growth within

the team.

- Passion for Test Automation: A self-motivated individual with a passion for

quality and test automation, always looking for innovative solutions and

improvements.

- Right Attitude: A proactive attitude towards taking on challenging work and

responsibilities, with a positive approach to tackling complex tasks.

What would you do here

- Test Automation: Write, execute, and maintain automated tests using

Selenium, Playwright, and Rest Assured.

- Mentorship: Guide and mentor junior engineers in the team, helping them

improve their automation skills and providing technical support.

- Collaboration: Work closely with cross-functional teams including developers,

product managers, and other QA engineers to understand requirements and

deliver automated tests accordingly.

-- Continuous Improvement: Drive improvements in test automation processes

and practices, ensuring scalability, reusability, and high performance of test

suites. Responsibility & Ownership: Take full responsibility for the automation tasks assigned, from design to execution and reporting.

- Adaptability: Thrive in a fast-paced, agile environment and adapt quickly to

changing requirements.

- Defect Reporting & Resolution: Collaborate with the development team to

troubleshoot and resolve issues detected during test automation.

- Test Coverage & Reporting: Ensure comprehensive test coverage and provide

clear, actionable test results and metrics

Job Title- Business Development Executive

Job Location- Bhopal and Bangalore

Job Type-Full-Time (On-site)

Our company creates some of the cutting-edge software products, and we want you to be a part of our team. We are currently in search of experienced Resources to create and maintain software, in-house hardware and network systems. The successful candidate will also help to develop critical products for our clients, and offer excellent technical support. This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and flexible schedules.

We require candidate having 2-7 years of experience with the below-

Responsibilities and Duties:

• Understanding the project requirement
• Online Bidding expert on Upwork, People per hour, Guru portals
• Lead Generation
• Cold calling
• Client Acquisition & Lead Generation
• Experience in writing Proposals
• Bidding for Web and Mobile Development
• IT Sales like website , Applications, Mobile Development, ERP Software, and many more.
• Excellent in making client Relations and experience with interacting with clients in other Countries.
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Proficient in MS- Excel & mail drafting.
• Smart negotiator
• Decision marker
• Self Driven and Motivated
• Winning Attitude, Confident
• Strong communication and IT fluency
• In-depth knowledge of the industry and its current events
• Attention to detail
• Excellent time management
• Must be from technical background or have prior experience with IT industry

Desired Skills and Experience

Bidding, Market Research, Cold calling, IT Sales, Lead Generation, Business Development Executive in IT Industries.

Job Types: Full-time, Permanent

Experience:

• Business development: 2 years (Required)
• IT Sales: 2 years (Required)

Language:

• English (Required)
• Hindi (Required)
• Kannada(Required)

Mandatory Skills - 4 years in Nodejs, JavaScript, Express.js, MongoDB, Data Structures, Algorithms

"Expertise in Node.js Web frameworks like Meteor, Express, and Kraken.JS

Expertise in building highly scalable web services using Node.js, Create REST API with the help of Node middleware

Deep understanding of REST and API design

Experience designing APIs for consistency, simplicity, and extensibility.

Expertise with JavaScript testing frameworks like Jasmine, Quit, Mocha, Sinnon and Chai.

Expertise with building tools like Web pack, gulp, and grunt.

Integration of various application components

Experience in various phases of the Software Development Life Cycle (SDLC) such as requirements

analysis, design, and implementation in an agile environment, etc.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

Job Description:
We are looking for a Software Engineer with solid development experience in Java and related frameworks. We are looking for a self-motivated, go-getter, out-of-the-box thinker who is ready to work in a high-energy start-up environment. He/she must demonstrate a high level of ownership, integrity, and creativity.
Required Skills:
• Core Java (Proficient)
• Spring, Spring MVC OR Spring boot
• Hibernate – Good to have
• Oracle/MySQL DB - Hands-on (Intermediate)
• REST API and AWS– Good to have
• Hands-on experience of working on Spring boot based Microservices (Intermediate)
• Good to have knowledge of Microservice DevOps tools (Git, Jenkins, JUnits, deployment, monitoring, tracing)
• Sound understanding of core Java, SOAP Services, REST Services, Spring & maven, having expertized to work on Unix platform
• Should have working knowledge on web servers (e.g. Apache HTTP) and application servers (e.g. Tomcat, WebLogic)
• Should have a working knowledge of any relational database. Preferred will be Oracle and MySQL.
Roles and Responsibilities:
• You will design, develop, modify, debug and/or maintain software code according to functional, non-functional and technical design specifications.
• You will follow software engineering standards, applicable software development
methodology and release processes, to ensure code is maintainable, scalable,
supportable and demo the software products to stakeholders
• You will investigate issues by reviewing/debugging code, providing fixes and workarounds, and reviewing changes for operability to maintain existing software solutions.
• You will work within a team, collaborate and add value through participation in peer code reviews, provide comments and suggestions, work with cross-functional teams to achieve goals.

Why should you join Opcito?
We are a dynamic company that believes in designing transformation solutions for our customers with our ability to unify quality, reliability, and cost-effectiveness at any scale. Our core work culture focuses on adding material value to client products by leveraging best practices in DevOps like continuous integration, continuous delivery, and automation, coupled with disruptive technologies like cloud, containers, serverless computing, and microservice-based architectures.
Here are some of the perks of working with Opcito:
• Outstanding career development and learning opportunities
• Competitive compensation depending on experience and skill
• Friendly team and enjoyable work environment
• Flexible working schedule
• Corporate and social events.

Purpose of the Role

Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.

Desired Skills and Competencies

• Ability to Influence
• Customer Sensitivity
• Execution Excellence
• Functional Expertise
• Situation Handling
• Team Management
• Working Together

Role Description:

1. Work Experience: Should have work experience in Telco / ISP service Provider background
2. Should have experience in Planning and Operations of Broadband network.
3. Should Lead a Team and Manage Day to Day NOC Operation.
4. Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
5. Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
6. Maintain the Uptime of the network at 100%.
7. Should Monitor the Network and planning maintenance activities timely.
8. Should work on building redundancy and elimination of Point of Failures.
9. Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
10. Provide backend support to cross functional teams for new provisioning and Fault Repair.
11. Should be available 24*7 for support for responding to emergency situations and planned activities.
12. Should be Responsible for Inventory Management.
13. Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities. 
14. Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
15. Should analyse fault trends and plan preventive actions.
16. Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.

Technical Requirements:

1. Should have Good Knowledge of Switching and Routing.
2. Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
3. Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
4. Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
5. Should have worked on NMS Tools and have understanding of SNMP Protocol.
6. Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
7. Should have Good understanding of Fiber Technology.
8. Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
9. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
10. CCNA/CCNP Certification is Preferred.

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Design and develop APIs for the frontend to consume.
• Constantly improve the application architecture by clearing the technical backlog.
• Meet both technical and consumer needs.
• Stay abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices to combine server and frontend.
• Knowledge of cloud architecture.
• Should have working experience with relational and columnar DB.
• Should be innovative and communicative in your approach.
• Were responsible for the functional/technical track of a project.

You will closely work with the Engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that  offers.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.

Skills, Responsibilities & Requirements:

- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.

- Graduate degree in Engineering, Business, MBA is Plus

- Understanding of Fintech & lending domain across the country is a plus

- Excellent written and verbal skills and good knowledge of Excel

- Ability to work in cross-functional teams

- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.

- Understand various analytics of our customers and craft and implement strategies to grow.

- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail

platforms.

- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.

- Owning Expansion within the set of assigned accounts.

- Work to develop and circulate the set of best practices that will be the foundation of this growing

team.

- Drive customer decision making by aligning Paytail’s value proposition with corporates problem

statements.

- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.

- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best

possible customer experience.

- Thoughtful and empathetic by nature.

We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of
programming. Responsibilities will include implementing visual elements and their behaviors with user
interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Responsibilities
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Work with an international team. Remote work / telecommuting is possible

Desired Skills and Experience
• Strong understanding of JavaScript, its quirks, and workarounds (our platform is pure JS)
• Solid experience (2+ years) with related Web Technologies ( HTML5, CSS3, SVG )
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Proficient understanding of CORS issues and ways to work with such issues
• Proficient understanding of social network APIs
• Good understanding of browser rendering behavior and performance
• Experience in mobile web development ( iOS / Android / Windows Mobile )
• Fluent with Linux/Unix environments
• Knowledge of PHP optional but desirable
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc.)
• Ability to set priorities and meet deadlines in a dynamic, fast paced environment
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail
• Responsible, self-motivated worker and team-player; excited about new technologies
• Strong verbal and written communication skills in English