
Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.

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JOB DESCRIPTION
Customer Support - Patient Calling (US Healthcare) Responsibilities: •
Patient calling representatives address patients' concerns about their accounts • Help with billing issues and negotiate to collect unpaid debt • Their duties include creating payment plans and taking patients' payments • When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment • Good phone communication skills help working with patients and clearly explaining policies and details. Desired Candidate Profile: • Experience in AR calling is an added advantage • Excellent verbal and written communication skills • Good knowledge in MS Excel and word • Flexible with Night shift timings • Adaptability and willingness to go the extra mile when needed.
EXPERTISE AND QUALIFICATIONS
Competencies required • Basic Computers • Analytical • Excellent Written and Verbal communication •
Domain Venue: Starmark Software Pvt Ltd. Starmark Camelot, No. 6, 1st Main Road, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru/Bangalore - 560066, Karnataka, India
We are looking "Fusion Technical Consultant (OIC)" for Reputed client @ Chennai Permanent Role.
Experience: 7+ Yrs
• Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),
• Strong hand on experience generating BI reports (strictly Mandatory)
• Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.
• Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.
• Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.
• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
• Oracle certifications in Fusion Middleware and OIC are highly desirable.
Good To Have Skills:
• Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.
Key Responsibilities:
• Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).
• Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.
• Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.
• Perform root cause analysis and implement preventive measures to avoid future technical glitches.
• Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.
• Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.
• Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.
• Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.
Professional Attributes:
• Flexibility
• Willing to work in shifts
• Willing to learn attitude
Educational Qualification: ANY
JD for Senior Associate Technology
About Believ-In Technologies Pvt Ltd
We are a rapidly growing software services startup based out in Gurugram, India. We combine passion with the correct concept and assist you in gaining a competitive edge. We have a vision towards helping our clients create trust in the minds of their audiences. Job Description Role- Senior Associate Technology
Experience- 3-4 years
Skills Required- PHP, WordPress, HTML, CSS, JavaScript, JQuery, Ajax, API Integration Tools- JIRA, Asana and other project management tools
Senior Associate Technology Responsibilities:
● Experience in Handling a team
● Experience of taking Client calls
● Experience with custom WordPress themes.
● Designing and managing the website back-end including database and server integration.
● Generating WordPress themes and plugins.
● Conducting website performance tests.
● Ability to solve team queries
Senior Associate Technology Requirement:
● Must have experience in customized plugins and development.
● Should have knowledge of OOPS Concept.
● Experience with core PHP, JavaScript, and HTML/CSS
● Hands-on experience in Woo-Commerce and its add-ons.
● Bachelor’s degree or any similar field.
● Proven work experience as a WordPress Developer.
● Experience working with debugging tools such as Chrome Inspector and Firebug.
● Good understanding of website architecture and aesthetics.
● Ability to manage projects.
Location - Gurugram
We are searching for a Laravel developer to build web applications for our clients. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.
Responsibilities-
- Discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
Requirements-
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
Additional information-
Job type- Full time- in office
Minimum experience- 1 year
We have an opening for Sr Lead Software Engineer -Full / Mern Stack Developer.
Responsibilities :
- Responsible for writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Understanding of performance testing and optimization techniques
Requirements
- Should have the ability to translate Wireframes and PSD Designs into functional web apps using HTML5, React , Node.js, and Mongo.
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- Architect scalable web architectures
- Must have proven experience in front ( Rect.js)& back-end development (Node.js)
- Work in a cross-functional team to deliver a complete user experience
- Must know MongoDB, Express, Node.js, & React., Typescript, CSS, HTML, Bootstrap
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- Must have the ability to wear many hats and learn new technologies quickly
- Candidate must have good Knowledge of Node Debugging
- Understanding & proficiency in REST APIs.
- Should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
Qualifications
Having Expereince in MongoDB - Document DataBase,
Node.js —Express(.js) web framework -Backend
React(.js) — a client-side JavaScript framework along with Bootstrap , HTML5, CSS3 - Frontend
Education : B Tech , BCA or Equivalent
Relevant Experience : 3 to 9 years : Full Stack developer
Preferred Candidate : Immediate Joiner
Location: Kolkata only ( Onsite).
Selected intern's day-to-day responsibilities include:
- Developing and executing marketing strategies that drive sales to business-to-business companies
- Research through web analytics and use keywords for global promotion and generating leads through digital means.
- Plan and execute all web, SEO/SEM, database marketing, email and social media.
- Performing market analysis and research on the latest trends.
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
- Identify critical conversion points and drop-off points and optimize user funnels.
- Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs).
- Update information on our website to boost rankings.
- Researching and evaluating competitor marketing and digital content.
- Brainstorm new and creative growth strategies through digital marketing.
- Plan, execute, and measure experiments and conversion tests.
Responsibilities
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Requirements
- Work experience as a Python Developer
- Expertise in at least one popular Python framework (like Django, Flask or Rest Frameworks)
- Knowledge of object-relational mapping (ORM)
- Familiarity with front-end technologies (like JavaScript and HTML5)
- Team spirit
- Good problem-solving skills
- BSc in Computer Science, Engineering or relevant field









