Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Redux/FluxJob Description for Senior Frontend Engineer
Job Title: Senior Frontend Engineer
Company: Mydbops
Job Overview:
We’re building an agentic AI database platform where intelligent automation meets intuitive design. Join our small, execution-focused development team powered by deep database expertise as we redefine how teams monitor and optimize database performance.
About Mydbops
Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.
With 9+ years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.
Role:
You'll architect and build our frontend from the ground up, crafting a modern, production-ready agentic AI application that makes complex database insights clear, accessible, and actionable. In this high-impact role, your technical decisions will shape how our platform scales and evolves.
What You'll Own
- Design and implement the entire frontend architecture using modern technologies
- Build responsive, performant UIs that handle real-time data and complex user workflows
- Collaborate closely with backend and AI teams to define system boundaries, advocate for optimal data flows, and craft experiences that make AI accessible
- Establish engineering standards for testing, CI/CD, and code quality
- Balance technical excellence with product intuition and a deep focus on user experience
What We're Looking For
Core Requirements:
- 3 to 5 Years building production frontends with proven performance, security, and architectural ownership
- Strong proficiency in React, TypeScript, and modern component-based architecture
- Deep knowledge of authentication, RBAC, session management, and frontend security best practices
- Experience with state management (e.g., Redux, Zustand) and integrating complex or real-time APIs
- Strong design intuition with exposure to design systems, responsive UX, and accessibility standards
- Experience building real-time UIs, data visualizations, or telemetry dashboards
- Familiarity with data visualization libraries like Recharts, D3, Chart.js, or similar open-source solutions
- A track record of clean, maintainable code and a proactive ownership mindset
Culture Fit
We value execution over meetings, ownership over hand-holding, and long-term thinking over quick fixes. We're looking for someone who:
- Takes initiative and drives projects to completion independently
- Writes clean, maintainable code with testing in mind
- Cares equally about performance, security, and user experience
- Balances technical debt with product velocity and user impact
This role likely isn't a fit if:
- You need daily task breakdowns to make progress
- You haven't built and shipped production-grade applications end-to-end
- You avoid dealing with performance, authentication, or architecture
- You prefer polishing UI components over solving deep product problems
Ready to help build intelligent database performance tools? We'd love to hear from you.
Job Details:
- Job Type: Full-time opportunity
- Work time: General Shift
- Mode of Employment - Hybrid (Chennai Location)
- Experience - 3 to 5 years
Job Description
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service.
Identifying and pursuing new business opportunities within the SME sector to grow the insurance company's client base and revenue.
Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company
Working with internal teams and customer service, to facilitate seamless service delivery to SME clients.
Skills and Qualifications:
- Excellent communication, interpersonal, and negotiation skills.
- Proven track record of achieving sales targets and identifying new business opportunities.
- Understanding of various insurance products and policies relevant to SMEs.
- Providing customer service and building long-term relationships.
- Well Experienced & Familiarity with the unique needs and challenges of SME businesses.
- Bachelor’s Degree.
Dear Candidate
Looking for Telecom Advance Support Engineer (PSO)
If this opportunity hits you Kindly revert.
Job Description:
3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry.
■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).
■ Telecom Knowledge (IMS, 4G) - Mandatory.
■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.
■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus
■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model
■ Willing to work in evening and night shifts and Weekend.
■ Fluent English – Mandatory
■ Valid passport
Visible to teammates
Add private requirements that your team and AI Resume Review will use to evaluate candidates.
Public: Show on job boards
■ Based in RADCOM India offices, Delhi, India.
■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.
■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)
■ Having very good customer interaction interface and able to drive customer calls independently.
■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.
■ Working closely with the management on customer updates and future plan
■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration
■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.
■ If required: travel to on-site support outside India, training, installation, and configuration, etc
Thanks & Regards
Shreya Tiwari
Technical Recruiter - HR
RADCOM
Responsibilities and Duties
Handling Import Documentation. Update Client for Shipment Status. Daily DSR Report to Party & Head Office. Trace the shipment status through websites and by personal contact to shipping lines. Resolving customer queries with help of documentation team. Handling Good Communicate with consignee, S/ Line, CFS, Transporter by mail. Checking shipment arrival and IGM details in ICEGATE of customs. Consignee Dispatch requirement as per schedule to various plant. Collect the delivery orders from shipping line and freight forwarders and clearing fromPORT/CFS. Handling DPD Client shipments with BMCT, NSICT, NSIGT, JNPT & GTI Terminals. Co-Ordination with custom clearance dept for getting status and to avail required Documents. Good Communicate to clear shipment with in free days without Detention & Demurrage. Co-ordinating with Delivery Agent/ Transporter for Delivery of Shipment & Planning forDelivery. Sending import Agency Bill with Shipping, CFS, Container Survey, Transporter Bill & etc. Arranging for payment of Imports Bills
We are interested in hiring a dedicated and hardworking individual as a Telecaller to join our https://resources.jobsoid.com/job-descriptions/industry/sales">Sales Department.
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them regularly.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report-writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
If you are ready to take up these duties and responsibilities of Telecaller, then apply right away. We will love to meet you.
Responsibilities
-
Answering phones and explaining the product and services offered by the company.
-
Contacting existing customers as well as prospective customers using scripts.
-
Obtaining customer information and other relevant data.
-
Asking questions to the customer and understanding their specifications.
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Resolving queries and issues related to the products and services.
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Making recordings of all the sales phone calls and sales deals.
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Taking and professionally processing product orders.
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Maintaining the database of customers on a regular basis.
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Suggesting solutions based on customers’ needs and requirements.
Requirements
-
High school diploma or equivalent.
-
Work experience as a Telecaller, https://resources.jobsoid.com/job-descriptions/sales/telemarketer">TeleMarketer, or a similar role in the Sales Department.
-
Professional certification sales and marketing will be an advantage.
-
Great interpersonal skills.
-
Exceptional oral and written communication skills.
-
Strong organizational skills.
-
Ability to work in a team or individually as and when required.
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Ability to manage and handle multiple tasks.
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Outstanding problem-solving skills.
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Exceptional attention to detail.
-
Hard-working individual.
-
Good time management abilities.
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Strong decision-making skills.
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Ability to tolerate stress and pressure.
Data AnalyticsPreferred Education & Experience:
• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics, Finance, Economics or related technical or analytical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.
• Well-versed in and 5+ years of hands-on demonstrable experience with:
▪ Functional Analysis of Business Capabilities, Business Processes, & Business Rules
▪ Functional & Technical Profiling & Analysis of Data
▪ Business Process Modeling & Design
▪ Business Rules Modeling & Design
▪ Object Oriented Modeling & Design
▪ API Modeling & Design
▪ Relational, Document, & Graph Data Modeling & Design
▪ PL/pgSQL & SQL Programming
▪ Behavior Driven Development (BDD)
▪ Stream & Batch Big Data Pipeline Processing
▪ Domain Driven Design (DDD) & Micro services Architecture & Design
▪ Distributed Cloud Native Computing
• 1+ year of hands-on programming experience in PL/pgSQL & SQL Programming.
• Strong knowledge and hands-on experience with analyzing business & data requirements from customers.
• Strong knowledge and hands-on experience with modeling techniques viz., BPMN, UML, ERD, & other Visual Modeling techniques.
• Extensive knowledge & working experience with SQL, detailed data profiling using Informatica/Talend or similar tools, reporting & data visualization using Tableau/Spotfire/QlikView etc.
• Proficiency in Microsoft Excel, including in-cell formulas, pivot tables, basic macros, and other data manipulation and formatting functions is required.
• Familiarity with Database Read vs. Write Performance Tuning & Optimization.
• Familiarity with Virtualization & Containerization, API Management, Identity & Access Management, System Monitoring & Management, Data Protection & Encryption.
• Familiarity with Lean, Agile, & DevOps Practices, Processes, & Tools.
• Familiarity with cloud platforms such as AWS, Azure, & Google Cloud.
• Familiarity with Storage, Networks and Storage Networking basics.
• Familiarity with Network, Data, and Application Security basics.
Android DevelopmentAndroid Testing
Visual StudioAre you an experienced app Developer with a growth mindset and looking to explore your skills in the ed-tech domain? Then read on.
Their unique features help tutors to create and manage live classes, manage attendance, fee collection, creating tests and quizzes as well as managing doubts of students. This is a platform that concentrates on learning from a teacher's perspective unlike other ed tech apps. Their app based on Software-As-A-Service business system will help to provide tutors with eCommerce access as well as Financial Aid to students.
- Identifying and solving performance bottlenecks.
- Identifying and communicating best practices for Android development.
- Working through the full project life-cycle to design, develop, test, implement, and support our Android apps applications using Android Studio and Java, Koltin, RxJava, MVVM, MVP.
What you need to have:
- Minimum 2 years of experience.
Experience: 2 to 6 years
Annual CTC: Rupees 8,00,000 to 15,00,000
HTML/CSS
Javascript
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Full Stack Developer - Averlon