Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job details: Fresher/Experience.
Pay Scale : As per Norms.
Location: Saravanampatti, Coimbatore.
Core Qualifications
- Educational Background: A Bachelor’s and Master’s degree in Computer Science, IT, or a related engineering field.
- Eligibility Exams: Clearing the UGC-NET (National Eligibility Test) or SLET/SET (State Level Eligibility Test) is a standard requirement in India.
- Ph.D. Requirement: A Doctorate is often required for long-term career progression and is mandatory for certain university-level appointments as per UGC norms.
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- Java – Widely used in enterprise applications, Android development.
- C/C++ – Great for systems programming, high-performance computing.
GTM Associate — Vehlora Remote · 3-Month Contract · Night Shift (U.S CST)
Vehlora is building AI-native hiring infrastructure. We conduct structured AI interviews, score candidates, and replace resume guesswork with real performance data.
AI should own execution. Humans should own judgment.
The Role
3-month GTM sprint. You will run outbound outreach, assist demos, onboard users, and drive early customer acquisition — targeting companies, staffing firms, and individual professionals in the U.S market.
Strong performers considered for a full-time founding GTM role after the sprint.
What You'll Do
- Outbound outreach — LinkedIn, email, calls
- Product demos and follow-ups
- User onboarding and activation
- Messaging experiments and pipeline tracking
What We're Looking For
- 1 to 3 years in sales, SDR, SaaS, recruiting, or growth
- Comfortable with outreach and rejection
- Fast learner, high ownership
Not For You If
- You need supervision or structure
- You dislike outreach-heavy work
- U.S night shift doesn't work for you
Compensation
₹25,000/month + performance bonus on customer acquisition milestones
How To Apply
Subject: GTM Associate Application
We care more about execution ability than polished resumes.
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- Provide outstanding services and ensure customer satisfaction.
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Full Stack Developer - Averlon