Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description: Preschool Teacher
Location: South City 1, Sector 41, Gurgaon, India
About Us
Sandbox is a new age early learning venture, founded and mentored by alumni from IIT & ISB (Ex. Schlumberger / Zomato / Curefit)
At Sandbox, we believe traditional schooling has failed to nurture creativity, individuality, and innovation. Today’s education system operates in a mass format, churning out homogeneous learners with little room for differentiation. However, the future belongs to those who can make, break, and reimagine—and that’s where Sandbox comes in.
We are building a chain of highly curated experience centers for children (0-10 years old) that move away from rigid, structured learning to a dynamic, hands-on, and exploratory approach. Our mission is to spark creativity, curiosity, and innovation at the earliest stages of childhood—laying the foundation for future thinkers, problem-solvers, and changemakers.
● Founder - IIT Bombay & ISB Hyderabad Alumnus
● Curriculum & Training Partners - Eklavya Education Foundation, Ahmedabad
● Mentors - IIM Ahmedabad Faculty, Indian School of Hospitality Founding Team, Early Childcare Experts from Eklavya
● Company History - Ran 3 successful centres in Mumbai pre Covid with 4.9/5 rating across Social Media. Official Childcare partners to top corporates like Colgate - Palmolive, Kellogg, Nestle, Nokia, Sanofi etc.
● Launching flagship centre in South City 1 - Gurgaon, as the first of many in next 5 years.
We are committed to providing the highest standards of holistic exposure and care to children.
Role Overview
Looking for passionate Preschool Teachers who love working with young children, have a warm and caring personality, and be skilled at engaging children in age-appropriate learning experiences.
Key Responsibilities
● Plan and implement engaging, age-appropriate lesson plans that for holistic development.
● Foster a safe, stimulating, and nurturing learning environment for children.
● Guide children in play-based learning, storytelling, music, arts, and sensory activities.
● Observe and document children’s progress, behavior, and development milestones.
● Communicate regularly with parents/guardians about their child’s development.
● Ensure safety, hygiene, and proper care of children at all times.
● Collaborate with fellow teachers and caregivers to create a positive learning atmosphere.
Requirements
● Educational Qualification: Graduate (ECCE preferred but not compulsory)
● Experience: 1-6 years of teaching experience in preschool settings
What We Offer
● A warm, collaborative, and professional work environment with a supportive team and resources for creative teaching methodologies.
● Opportunities for professional growth and training in early childhood education.
● Competitive salary based on experience and qualifications.
If you are passionate about shaping young minds and creating a nurturing environment for children, we would love to hear from you!
PHPWeMakeScholars is a data-driven platform in the space of International Education. Students from around the world have used our portal to find higher education opportunities overseas. We specifically help Indian students in sorting their education loan for abroad studies by working with the biggest banks in India like SBI, ICICI, BOB, etc.
Role: Full-stack development for our Product https://www.wemakescholars.com/">https://www.wemakescholars.com/
Technologies we use: LAMP with Yii framework
Why should you join us?
- We are a 6 years old start-up with a quite small tech team. Hence, you will have a lot to learn.
- We are growing really quickly with more than 5 lac users every month and have a team size of 65 members as on today.
- We do offer ESOP along with salary if you are well on our expectations.
- We like people who love to learn and grow. We equally contribute to your learning by allowing you enough time to participate in online courses or sessions.
- 24 paid leaves in a year. Work from home option available occasionally.
I think we gave you a lot of reasons to join our team.
**Please apply only if you are well versed in LAMP stack. We do not accept applications from freshers, you should have worked in an organization for at least 6 months before applying.
Job Title: Lead Bankfast Engineer
We are looking for a Lead Engineer with hands-on experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP). The successful candidate will play a pivotal role in the design, integration, and deployment of BXP, ensuring the platform is optimized to meet our business objectives. This role requires a deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various teams.
Key Responsibilities:
- Lead Implementation Projects: Oversee the full lifecycle of implementing Sandstone Technology's BXP, from requirements gathering to deployment and post-launch support.
- Architect Solutions: Design and develop scalable and secure solutions within the BXP framework, ensuring optimal performance and alignment with business goals.
- Technical Leadership: Lead and mentor a team of engineers, fostering a collaborative and innovative environment that drives successful project outcomes.
- Integration: Seamlessly integrate BXP with existing banking systems and third-party services, ensuring data consistency and secure transactions.
- Customization: Tailor the BXP platform to meet specific business needs, including developing custom components and features.
- Collaboration: Work closely with product managers, UX/UI designers, and other stakeholders to ensure the platform delivers an exceptional user experience.
- Quality Assurance: Implement best practices in coding, testing, and deployment to ensure high-quality deliverables with minimal defects.
- Problem Solving: Troubleshoot and resolve technical issues during and after the implementation, ensuring a smooth user experience.
- Documentation: Create and maintain detailed technical documentation, including system architecture, configurations, and operational procedures.
- Continuous Improvement: Stay informed about the latest developments in Sandstone Technology and other digital banking platforms, and recommend enhancements to keep our solutions cutting-edge.
Qualifications:
- Experience:
- Minimum of 7 years of experience in software engineering, with at least 3 years of experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP).
- Proven track record in leading technical teams and delivering successful digital banking projects.
- Technical Skills:
- Proficiency in modern programming languages and frameworks (e.g., Java, .NET, Angular, React).
- Strong understanding of API development, microservices architecture, and cloud-based deployments (AWS, Azure, or GCP).
- Extensive experience with Sandstone Technology's BXP, including customization and integration capabilities.
- Product Knowledge: In-depth understanding of digital banking solutions, customer onboarding, loan origination, and other financial products within the BXP ecosystem.
- Leadership: Demonstrated ability to lead and inspire engineering teams, fostering a culture of innovation and excellence.
- Agile Methodologies: Experience working in Agile/Scrum environments and leading Agile teams.
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical challenges.
- Communication: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
Preferred Qualifications:
- Experience with other digital banking platforms and technologies.
- Certification or formal training in Sandstone Technology products.
- Familiarity with regulatory requirements in the financial services industry, particularly in digital banking.
- Building an environment for the creative team to work in and overseeing their ideas and projects
- taking responsibility for the creative philosophy and the standard of output across the agency or department
- developing ideas for advertising or promotional campaigns
- pitching concepts to clients if you work at an agency, or presenting to directors if you work in-house
- overseeing several projects from start to finish, keeping to deadlines, and signing off on these projects before they are presented
- liaising with clients to keep them informed and to highlight any issues
- understanding the commercial aspects of the agency or marketing department
- hiring and managing the creative team.
PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office!
Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:
Job Title: Business Development Associate
Location: Gurgaon
Work Setting: Office-Based (WFO)
Industry: Ed Tech
Functional Area: Inside Sales
Shift: Day Shift / Night Shift (optional)
Roles & Responsibilities:
As a Business Development Associate, you will:
Help students choose the perfect learning course from our educational offerings.
Kickstart phone conversations with parents who've experienced demo classes for their kids.
Nurture potential customers and seal the deal within the sales cycle.
Effectively communicate with leads through email and calls.
Keep precise digital records of call information.
Achieve monthly sales targets and meet input metrics.
Hiring Criteria:
Training Period: 21428 (Stipend)
Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)
Required Skill: Excellent Communication
Experience Required: 0-3 Years (Freshers welcome!)
Minimum Education: Graduation
Graduation Years: 2018-2024 passouts
Important Criteria:
Willingness to work 5 days a week.
Thrive in a startup environment with high-intensity learning and rapid growth.
Job Location: Gurugram
We are currently looking for a Full-time Inside Sales Executive to join our growing
team. The ideal person for the job will be a proactive problem solver with exceptional
Gujarati communication skills and meticulous attention to detail.
Skills and Qualifications
● Proven experience as a telesales representative/ specialist / or other sales
role.
● Proven track record of successfully meeting sales quota preferably over the
phone.
● Ability to learn about products and services and describe/explain them to
prospects.
● Must be fluent in English, Gujarati, and Hindi
● Excellent communication and interpersonal skills
● Cool-tempered and able to handle rejection
● Outstanding negotiation skills with the ability to resolve issues and address
complaints
Principle Accountabilities:
● Contact potential or existing customers to inform them about the product and
service.
● Make 100 calls every day.
● Answer questions about products and services or the company.
● Ask questions to understand customer requirements and close sales.
● Handle objections and rejections accurately.
● Handle grievances to preserve the company’s reputation.
● Go the “extra mile” to meet sales quota and facilitate future sales.
● Keep records of calls and sales and note useful information
Kubernetes
JenkinsJOB RESPONSIBILITIES:
- Responsible for design, implementation, and continuous improvement on automated CI/CD infrastructure
- Displays technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations, and sustainability of technical solutions
- Responsible for designing topology to meet requirements for uptime, availability, scalability, robustness, fault tolerance & security
- Implement proactive measures for automated detection and resolution of recurring operational issues
- Lead operational support team manage incidents, document root cause and tracking preventive measures
- Identifying and deploying cybersecurity measures by continuously validating/fixing vulnerability assessment reports and risk management
- Responsible for the design and development of tools, installation procedures
- Develops and maintains accurate estimates, timelines, project plans, and status reports
- Organize and maintain packaging and deployment of various internal modules and third-party vendor libraries
- Responsible for the employment, timely performance evaluation, counselling, employee development, and discipline of assigned employees.
- Participates in calls and meetings with customers, vendors, and internal teams on regular basis.
- Perform infrastructure cost analysis and optimization
SKILLS & ABILITIES
Experience: Minimum of 10 years of experience with good technical knowledge regarding build, release, and systems engineering
Technical Skills:
- Experience with DevOps toolchains such as Docker, Rancher, Kubernetes, Bitbucket
- Experience with Apache, Nginx, Tomcat, Prometheus ,Grafana
- Ability to learn/use a wide variety of open-source technologies and tools
- Sound understanding of cloud technologies preferably AWS technologies
- Linux, Windows, Scripting, Configuration Management, Build and Release Engineering
- 6 years of experience in DevOps practices, with a good understanding of DevOps and Agile principles
- Good scripting skills (Python/Perl/Ruby/Bash)
- Experience with standard continuous integration tools Jenkins/Bitbucket Pipelines
- Work on software configuration management systems (Puppet/Chef/Salt/Ansible)
- Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook) and other business productivity tools
- Working knowledge on HSM and PKI (Good to have)
Location:
- Bangalore
Experience:
- 10 + Years.
Digital Marketing Manager responsibilities include:
- Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising
- Content creation and repurposing for all digital channels
- Maintaining our social media presence across all digital channels
- Measuring and reporting on the performance of all digital marketing campaigns
Responsibilities
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, display advertising campaigns (Branding & Demand Generation) and events
- Design, build and maintain our social media presence
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Requirements
- Bachelors/Masters degree in marketing or a related field
- Proven working experience in digital marketing
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B and multivariate experiments
- Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
- Working knowledge of ad serving tools (e.g., DART, Atlas)
- Experience in setting up and optimizing Google Adwords campaigns
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Strong analytical skills and data-driven thinking
- Up-to-date with the latest trends and best practices in online marketing and measurement
Roadmap : Understanding the requirements from relevant stakeholders and devising the product/ features and creating a roadmap
Planning : Plan and execute product roadmap to meet goals via a regular deployment cycle. Measure performance and adjust.
Strategy : Work with the marketing team on the development and implementation of go-to-market strategies, ensuring successful launch execution and clear consumer messaging of key product roll-outs.
Quick prototyping : Be able to prototype a product quickly to demonstrate value
Launch Great Products Work closely with the engineering teams, Sales, Marketing, Design, QA, Support teams to ensure timely launch and high product quality
Data Driven : the product design and direction should be based on data (customer behavior analytics, business metrics etc.). Solicit and embrace critical feedback.
Skills / Qualification / Experience :
- 3+ years in product management preferably from product based company.
- Experience of driving a mobile app from scratch to launch.
- Strong depth and breadth knowledge in optimization, prototyping.
- Research and prioritize user requirements, strategic and business requirements, and functional requirements
- Stellar design instincts.
- Ability to leverage data to make decisions without getting stuck in analysis paralysis and a never ending desire to grow and learn
- Translating customer experiences/issues into the product
- Ability to work on cross-functional teams in both leadership and member roles
- Experience working on gaming/retail/e-commerce would be added advantage.
- Ability to Provide review and input into other deliverables as appropriate (e.g. visual designs or technical specifications )
- Bachelors in engineering preferably Computer Science from top institutes along with an MBA (preferred).
Job Perks :
- A platform to learn and innovate with likeminded peers.
- Complete autonomy & freedom. Just deliver.
- We like solving challenging problems without blaming each other.
- And any other than you may suggest within rational limits :)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon