Customer support Manager

Our client is a D2C dynamic startup

Customer support Manager

PinnacleU HR

Company

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Customer support Manager

at Our client is a D2C dynamic startup

Agency job

via PinnacleU HR

0.6 - 3 yrs

₹3L - ₹3.5L / yr

Gurugram

Skills

Customer Relationship Management (CRM)

Customer Service

Customer Support

Customer Retention

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Job Summary:

Key Responsibilities:

Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

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https://www.linkedin.com/talent/contract-chooser?contractId=223167528&;destUrl=https%3A%2F%2Fwww.linkedin.com%2Ftalent%2Fjob-posting%2Fonline%2Fdescription%3FjobId%3D3142586136">Edit job description

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https://www.linkedin.com/talent/contract-chooser?contractId=223167528&;destUrl=https%3A%2F%2Fwww.linkedin.com%2Ftalent%2Fjob-posting%2Fonline%2Fdescription%3FjobId%3D3142586136">Edit job description

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Expertrons is India’s one of the world’s largest AI Videobot assisted platforms, focusing on providing a Career Transformation journey, is led by IITB alumni and second-time Ed-Tech entrepreneurs, Jatin Solanki(previously founded StepApp & EduIsFun) and Vivek Gupta (whose previous venture got acquired by a publicly listed company). Through this platform, we are connecting job-seeking aspirants with Industry leaders aka Experts, helping them gain career insights, to settle their career in their desired domains, from elite experts.

Recently Expertrons raised a funding of $2.3 Mn in the Pre Series A round witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and existing investors LetsVenture, Ivycap Ventures, Iceland Venture Studios, Nikhil Vora (MD, Sixth Sense), and more.

Website: https://www.google.com/url?q=https://www.expertrons.com/&;sa=D&source=editors&ust=1632121892142000&usg=AFQjCNHrV5rXdGMrOg122V0uheUES199uw">https://www.expertrons.com/
Expertrons Android App: https://www.google.com/url?q=http://bit.ly/expertrons&;sa=D&source=editors&ust=1632121892142000&usg=AFQjCNGPySWJi-oUbq2znsqtcN9KMxdcnQ">bit.ly/expertrons
Product Demo Video: https://www.google.com/url?q=https://bit.ly/ProductDemo_Expertrons&;sa=D&source=editors&ust=1632121892142000&usg=AFQjCNEszDynXjNJRxVfeuhH95YB9WcI8Q">https://bit.ly/ProductDemo_Expertrons
Watch Explainer Video: https://www.google.com/url?q=https://bit.ly/Explainer_Expertrons&;sa=D&source=editors&ust=1632121892142000&usg=AFQjCNGSyGd1xSX8DaQcCv2jj0Kr8hzgUg">https://bit.ly/Explainer_Expertrons

It is good to have an understanding of Design Patterns and mandatory OOP principles

Role:
1. Passionate software developer with 3+ years of hands-on software application development experience
2. Experience designing and developing service-based architectures, microservices, and cloud-native applications
3. Demonstrated Experience or good understanding in Cloud Computing using AWS, GCP or other cloud providers
4. Containerization experience with applications deployed on Docker or Kubernetes
5. Demonstrated knowledge of Distributed and Scalable systems
6. Experience with Git or other version control systems Test-driven development (TDD)
7. Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision
8. Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively
9. A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action

Responsibilities:
1. Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India
2. Translate business requirements into scalable and extensible design
3. Pair with team members on functional and non-functional requirements and spread design philosophy, goals and improve the code quality across the team
4. Partner with the product management team to define and execute the feature roadmap
5. Coordinate with cross-functional teams (Mobile, UX, etc.) on planning and execution.
6. Proactively manage stakeholder communication related to deliverables, risks, charges, and dependencies
7. The building of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end

Skill Requirements:
1. Understanding of JavaScript/Object-Oriented JS
2. Hands-on Node JS and related frameworks such as Express.js.
3. Good hold on MongoDB and Redis caching.
4. Experience in Unit testing frameworks like Mocha/Chai.
5. Proficient understanding of code versioning tools, such as SVN or GIT
6. Worked on API-driven micro-services architecture

You can apply for the position:
1. Preferred available for full-time in-office employment (Office Location - Andheri, Mumbai)
2. Preferred work from office
3. Preferred Can join immediately
4. Preferred a personal laptop
5. Have the relevant skills and interests

Rewards:
1. Entrepreneurial Exposure
2. Letter of Recommendation
3. Become a part of an elite group of innovators
4. ESOP opportunity based on Interview interaction
5. Grow up to 10X in 3 years

The idea is not to live forever, but to create something that will!

Be a part of our growing team and climb up the ladder of success. So, if you have the expertise, skills, quirks that can help you add value to Expertrons, then apply with us, now!