
Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.

Similar jobs
1. Candidate should have a consultative approach not just pre sales call approach.
2. Must be from B2B SAAS, MarTech or SalesTech but product based company only
3. Should be able to prepare pitch decks for the clients
4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role
5. Solid technical foundation with the ability to explain complex concepts clearly
6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively
7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable
Product Manager – AI Go-to-Market (GTM)
You know that feeling when you see a product not just built, but truly adopted? That’s what this role is about.
We built something that turns the endless scroll of social video into business intelligence. The product is already strong — now it’s time to take it to market, scale adoption, and own how it reaches the world.
This isn’t another PM role. This is where you become the strategist who shapes how AI meets the market.
Who We Are
Our team is small, global, and moves fast. Not startup-fast. Not “we say we’re agile” fast. Actually fast.
We ship meaningful features in days, and now we need someone who can do the same on the market side.
The people here don’t just work with AI — they think in AI. They dream in Python. They know how to build.
What we’re missing is the person who knows how to launch, position, and scale.
What We Need
We need someone who’s lived the GTM life.
Someone who has:
- Shaped go-to-market strategies across multiple channels.
- Crafted positioning, messaging, and pricing that drove adoption.
- Partnered with sales & marketing to accelerate pipeline and conversion.
- Translated market insights into product direction.
You don’t need to be taught what adoption metrics look like. You don’t need to “grow into” GTM strategy. You already know these things so deeply that you can focus on the only thing that matters: getting AI into the hands of people who can’t live without it.
Who You Are
- Strong IT/product foundation with a track record in launching AI/tech products.
- An AI believer who sees how it will reshape industries.
- Obsessed with channels, adoption, differentiation, and growth loops.
- Someone who thrives where market execution meets product credibility.
The Reality
The work is beautifully challenging. The pace is intense in the best way. The problems are complex but worth solving. And the team? They care deeply.
If you get your energy from taking innovation to market and building adoption strategies that matter, you’ll probably fall in love with what we do here. If you prefer more structure or slower rhythms, this might not align — and that’s completely valid.
How to Apply
If you’re reading this thinking “finally, somewhere that gets it” — we’d love to see something you’ve launched. Not a resume. Not a cover letter. Show us proof of how you’ve taken a product to market.
We’re excited to see what you’ve built and have a real conversation about whether this could be magic for both of us.
Job Title: Senior Sofa Maker
Location: Gurgaon
Department: Upholstery / Furniture Manufacturing
Reports To: Production Manager or Head of Manufacturing
Job Summary:
We are seeking an experienced and highly skilled Senior Sofa Maker to join our team. The ideal candidate will have in-depth knowledge of sofa frame construction, upholstery, fabric cutting, and finishing. This role involves leading production processes, mentoring junior team members, and ensuring that all sofas are built to the highest standards of quality and craftsmanship.
Key Responsibilities:
- Construct high-quality sofas from frame to finish, including cutting, assembly, padding, and upholstery.
- Read and interpret technical drawings, patterns, and measurements with precision.
- Select appropriate materials such as wood, foam, springs, and fabric/leather for each sofa model.
- Supervise and guide junior sofa makers and apprentices.
- Inspect finished products for quality, ensuring they meet company standards and client specifications.
- Collaborate with design and production teams to develop and improve sofa designs.
- Maintain tools, equipment, and workspace to ensure a safe and efficient working environment.
- Troubleshoot production issues and propose solutions for continuous improvement.
Requirements:
- Minimum 3–5 years of hands-on experience in sofa or upholstery manufacturing.
- Exceptional craftsmanship and attention to detail.
- Proficiency with upholstery tools and equipment (staple guns, sewing machines, foam cutters, etc.).
- Strong understanding of different sofa construction methods and materials.
- Ability to lift heavy materials and work on your feet for extended periods.
- Team player with strong communication and leadership skills.
- High school diploma or equivalent; formal training in furniture making or upholstery is a plus.
Preferred Qualities:
- Experience in bespoke or custom sofa making.
- Familiarity with both traditional and modern upholstery techniques.
- Passion for quality craftsmanship and customer satisfaction.
About client:
Our client is the world’s largest media investment company. In fact, they are responsible for one in every three ads you see globally. In this role, you will be leading the advocacy narrative for a large cluster of brands for the largest FMCG organization in India.
BEST THINGS ABOUT THE JOB
1. Strategic Leadership Opportunities: As the Director of Product Marketing, you will play a pivotal role in shaping and driving the product marketing landscape for a leading consumer goods company. Your strategic insights and hands-on expertise will directly impact product marketing campaigns, contributing to the organization's growth and market dominance.
2. Transformational Role: In just three months, you'll immerse yourself in the product marketing landscape, and within a year, you'll lead process excellence, innovation, and collaboration. This dynamic progression will challenge you and provide a platform to showcase your capabilities in product marketing strategy.
3. Global Exposure and Collaboration: Working closely with global and APAC teams will allow you to collaborate across diverse markets, cultures, and strategies. Your insights will contribute to a cohesive global product marketing strategy, expanding your professional horizons.
4. Innovation and Creativity: The role offers the chance to introduce innovative product marketing strategies, technologies, and creative campaign approaches. Your ideas will drive exceptional results, ensuring that your creativity is recognized and celebrated.
5. Established Industry Leader: The FMCG brand is a market leader in the fast-moving consumer goods sector. Working with them means being a part of a company that values excellence, growth, and innovation. Your efforts will be instrumental in shaping the product marketing landscape for this industry giant.
REQUIRED EXPERIENCE
• You bring a proven track record of at least 8 years in product marketing, with progressively increasing responsibilities.
• Extensive hands-on experience with Google, Meta (Facebook, Instagram), Google Ads Data Hub, Snapchat, Spotify, and Programmatic Advertising platforms like The Trade Desk and DV 360.
• Working knowledge of Customer Data Platforms (CDP), Data Clean Rooms, First Party Data enhancement tools, and techniques.
REQUIRED COMPETENCIES
• Digital Marketing Expertise: Demonstrated expertise in digital marketing strategies, including SEO, SEM, social media, email marketing, content marketing, and more.
• Data Analysis: Proficiency in analysing data to derive actionable insights, track KPIs, and measure the effectiveness of campaigns. Experience with tools like Google Analytics, marketing
automation platforms, and CRM systems.
• Process Optimization: Proven ability to design, implement, and optimize processes to improve efficiency and effectiveness. Knowledge of methodologies such as Lean, Six Sigma, or Agile is a plus.
• Project Management: Strong project management skills, including the ability to prioritize tasks, manage timelines, and ensure successful campaign execution within deadlines.
• Collaboration: Excellent communication and collaboration skills to work effectively with crossfunctional teams. Ability to lead, inspire, and influence team members to achieve common goals.
• Technical Proficiency: Familiarity with various digital marketing tools, software, and platforms, including advertising platforms, marketing automation software, and CMS systems.
• Effective Communication: Strong written and oral communication skills in English, with the ability to articulate ideas clearly and persuasively. You can communicate complex concepts to
both technical and non-technical stakeholders.
• Extreme Ownership: You take full ownership of your projects, campaigns, and decisions, embracing accountability and driving results. Your proactive attitude ensures that challenges are
met head-on.
• Strategic Thinking: You possess a strategic mindset, able to analyze the bigger picture and translate it into actionable digital marketing strategies that align with business goals.
• Innovative Mindset: Your creative thinking and willingness to explore new ideas contribute to the constant evolution of our digital marketing efforts.
CLIENT:MNC WFO
ROLE: Android Developer
EXPERIENCE:2 YEARS TO 8 YEARS
CTC:7LPA TO 26 LPA
NOTE:Candidates from bangalore,HYDERABAD,GURGAON should only apply.
Serving notice periods (30days)/ Immediate Joiner.
If you have an interesting portfolio of apps and have excellent communication and team skills and you fit
the description below - you are the one we are looking for
- Knowledge of Leanback, Dagger, Retrofit, RxJava, Butterknife, Glide/Picasso
- Excellent working knowledge of Android Studio
- Expertise in code profiling, debugging, and optimization
- Familiar with Unit Testing and Automation
- Excellent in Java and Knowledge of Kotlin language
- Deep Knowledge of Exoplayer
- Should have worked or knowledge of creating Libraries/SDK
- Cares about testing and writing testable code eg. Unit Testing.
- Familiar with MVP
- Should have worked or familiar with Firebase, FCM, IMA, Google Services and Facebook SDK
- Experience in working with Android AOSP or Android TV Application is a plus
- NDK Knowledge or experience is a plus
Required Candidate profile
You are a go-getter with excellent learning, communication and team skills. You revel in working with
cutting edge technology and has an eye for detail.
Perks and Benefits
Perks include stock options and Flexi hours
Qualifications - MCA or B.E/B.Tech
Core Skill Sets :
Core Programming Language: JAVA 8
o Good command on basics/core.
o Sound knowledge of OOPS concept.
o Practical implementation using Collections.
o Problem solving skills using Collections/Java Beans/OOPS concept.
Web Scripting Language: JavaScript, JQuery, HTML 5
Web Programming Language: J2EE
o Knowledge of MVC architecture.
o Able to design a basic web-application using MVC architecture including database usage.
Database: Preferably Oracle/MySql
o Able to write sql queries.
o Knowledge of sql joins.
o Knowledge of some basic sql functions.
o Basic idea of stored procedures.
Additional Skill Sets :
XML/JSON/CSV
o Knowledge of reading/writing XML/JSON/CSV documents.
Web-service
o Knowledge of writing web-service (REST Full).
Web Framework
o Struts 2/Spring.
Database Framework
o Hibernate (using Spring JPA would be preferable).
Maven
Web/Application Server: Apache/Tomcat/JBoss/Weblogic/Websphere
o Basic experience of working/deployment on J2EE servers.
OS Platform: Windows/Linux.
Development Tool: Eclipse.
Purpose of the Position :
The employee would be responsible to build core and web-based applications having technical
implementation of XBRL/SDMX concept.
The employee would be responsible to write sql/procedures for the core/web-based application.
The employee would get a deep exposure on working with very good volume of data having such
database architecture capable of handling the same.
The employee would be responsible to build various web-services to be used by language
independent applications.
The employee would be very much responsible to work on standard technology in various parts
of the project.
About Company :
We at IRIS Business Services Ltd. are on a mission to make XBRL simple by delivering intuitive, easy,and user-friendly XBRL products and solutions to organizations globally. The IRIS team of 400+ people works out of offices in Mumbai and international offices in the United States, Singapore, United Kingdom, and the UAE.
Founded in 2003 by professionals with extensive experience in financial content and technologymanagement, IRIS Business Services ranks high on independent XBRL Quality Assessments across theglobe. We combine automation, technology, and innovation to provide solutions in the XBRL space —such as taxonomy creation, software products and more.
As a Java Developer, you will be part of the organization’s Technology team. This is an opportunity for you to make the organization’s products successful in the Indian as well as international market. You will be responsible for product development and will work closely with the stakeholders.
For more information, please visit http://www.irisbusiness.com" target="_blank">http://www.irisbusiness.com
If this opportunity sounds perfect to you, we encourage you to apply for it enthusiastically.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
As a Graphic Designer, you will be responsible for creating well designed videos (courses) and images to be posted on company’s Ayurveda education business. which will also entail creating various engaging posts for social media channels like Instagram, FB, Pinterest etc.
- Editing full-length courses, ads, compile animation, content, music etc.
- Responsible for the complete packaging of videos (ads, infomercials, demos etc.)
- Catering to the international market (primarily English speaking) with a good understanding of the language
- Working long and hard within a highly disciplined eco-system
- Building a distinctive brand that stands-out amidst a crowd of beauty and wellness products across the globe
Desired Candidate Profile
What you need to have:
- Bachelors or Masters in design/Branding/Communication Design
- Great command over the following software:
- Very good command over English
- A good sense of aesthetics, a collaborative approach and an attitude to rise to the occasion will be awesome!
Senior Software Engineer (L4 - Tech Lead)
Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a Staff Software Engineer to lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day.
Who?
As a Staff, Software Engineer (L4 - Tech Lead) in the Account Security team, you will lead the design and implementation phases of cloud-based distributed systems built to seamlessly scale to several million transactions per day. Not only will you be responsible for tackling some of the most complex and exciting technical problems in the industry, you will also be sharing your technical expertise with other engineers and leading them through an accelerated learning process.
You are intrigued by the intersection of the cloud, telecommunications and security spaces, how to harness the power of SMS and voice to enable millions of consumers to securely sign up and sign in every day using the services from the global brands they trust. You enjoy the challenge of owning a mission critical service and engineering it to work reliably in any circumstance.
You are also passionate about collaborating with multiple R&D and product teams, crafting together microservices and APIs that developers around the world will demonstrate to deliver new applications. You have strong communication skills, and a belief that team output is more important than individual output.
Minimum Qualifications
- 7+ years of experience with at least two programming languages such as Java, Scala, Python, Ruby, JavaScript or Go.
- 5+ years of experience working with modern agile product development teams of engineers, product managers and designers.
- 5+ years of Experience with SQL/NoSQL technology such as PostgreSQL, MySQL, DynamoDB understanding common use cases and performance pitfalls
- 2+ years of Experience dealing with event-driven architectures and message brokers such as RabbitMQ, KAFKA, ActiveMQ, etc and an in depth understanding of their use cases and pitfalls
- Versed in concepts such as DDD, SOLID, Cloud Native Patterns, distributed systems and architecture. Capable of understanding pitfalls and anticipating common failure modes of a microservice environment.
- Experienced in implementing prototypes and in practices and concepts such as MVP, A/B testing and feature toggles for rolling-out features to production.
- Strong communication skills: able to communicate effectively with technical and non technical partners
- Bachelor’s degree in computer science or equivalent professional experience.
- Passion for new technologies and proven capability in analysis and problem-solving.
- Strong troubleshooting and monitoring skills with practical experience in modern tools such as Kibana, Datadog, PagerDuty or related.
Preferred Qualification
- Experience with https://stackshare.io/twilio/verify-telephony">our stack
- Track record as a full-stack engineer
- Experience with AWS related technologies
- Background in telecommunications domain
- Background in security domain
What?
- BE AN OWNER: Take full end-to-end ownership of your services, from designing to operations and monitoring in production.
- EMPOWER OTHERS: Provide a safe work environment that embraces failure as a way of learning and inspires our engineers to be inventive and motivated.
- NO SHENANIGANS: You always act in an honest, direct and transparent way and uphold our values.
- WEAR THE CUSTOMER’S SHOES: Besides technical excellence, always keep in mind what is the business problem we are trying to solve for our customers and how our decisions impact them.
- WRITE IT DOWN: Evaluate opportunities, risk and technical strategies and provide key findings to internal partners.
- RUTHLESSLY PRIORITIZE: Work in a fast paced environment. It is key for you to understand, document and define risks that drive and enhance the organization's ability to prioritize while advising the business of these priorities.
- BE BOLD: Drive architecture and building systems for multiple orders of magnitude of growth. Every big idea starts small: open up the boundaries and keep raising the bar as solving small problems can bring big results. Never settle and keep pushing yourself and the teams forward.
- BE INCLUSIVE: Coach, mentor and inspire engineering teams by building and ensuring a safe and inclusive environment where all voices can be heard.
- DRAW THE OWL: Influence teams to continuously be improving while supporting progressive ways to solve problems; adopt new technologies and strategies where applicable.
- DON’T SETTLE: Always look for the next opportunity for Twilio to improve our quality, reliability and security to continuously earn our customers trust.
Why?
Our developers build the leading Twilio Verify service used by millions of customers around the world. Every day we push the boundaries of web-scale service delivery, operating with utmost reliability the API services that secure the online presence of the biggest brands. We are passionate about crafting simple APIs that developers will love.
By joining us you will have the opportunity to work on the next generation of Twilio multi factor authentication and identity verification services with a team of forward-thinking and supportive professionals who will care about helping you on a successful career path. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our office in Bangalore, India. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
Invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio










