Customer support Manager
Our client is a D2C dynamic startup
0.6 - 3 yrs
₹3L - ₹3.5L / yr
Gurugram
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Retention
Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
Similar jobs
Remote only
4 - 6 yrs
₹1L - ₹10L / yr
scram memory design
SRAM
Memory Design
we are hiring for memory design
experience: 4+yrs
location: remote
skills required:
- Sound Knowledge of SRAM Memory compiler and memory instance Design
- Design Validations e.g. Design Margin closure, SA and Self Time Analysis
- Timing and Power characterization
- Communication skill
Read more
Noida
2 - 4 yrs
₹2L - ₹4L / yr
Zoho CRM
Zoho Applications
JD for Business Analyst "zoho"
JOB DESCRIPTION
Job Title - Business Analyst “Zoho”
Experience - 2+ yrs
Location - Noida Extension
Responsibilities-
- Define project scope and document business requirements.
- Design technical specifications, using best practices and minimising the need for custom coding.
- Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
- Create solutions on our ZOHO platform to meet the internal customer requirements.
- Automate processes using ZOHO automation tools.
- Create test scenarios and do solution testing.
- Functional and technical CRM support as well as troubleshooting of (integration) issues.
- Support the set-up of integrations to existing business systems.
- Project management and project documentation (BRD , FRD)
- Prepare Customised Management Reporting Dashboard
- Work closely with the Operations team to implement and configure Zoho applications based on business needs.
- Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
- Collaborate with the team to understand and document business processes and workflows.
Requirements
- Bachelor's degree in Information Technology, Computer Science or a related field.
- Basic understanding of Zoho applications or a willingness to learn.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Eagerness to learn and apply theoretical knowledge in a practical work environment.
Read more
Gurugram
0 - 1 yrs
₹5000 - ₹10000 / mo
Fashion Designing
Knowledge transfer
MS-Excel
Interns day to day responsibilities include:
- Do the quality check for the catalogue images as per Image guidelines, to review product catalogues based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience.
- Do frequent checks on existing processes to help the Catalogue team achieve more consistent results with high quality and to own new projects which will aim at achieving high productivity of an individual/team.
- Populate 100% accurate content from various sources (Brand Websites, E commerce Portals, Product info Pages, Seller’s, Consumers, Companies, Subject Matter Experts) for specific as well as general information about the product through various channels (Verbal & Written communication, through on ground activities as well as through various online search techniques).
Read more
Coimbatore
0 - 3 yrs
₹2L - ₹3L / yr
Salesforce
Salesforce Apex
SAP CRM
We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities
- Translate functional requirements into technical requirements
- Design and build high-performance, reusable, and reliable Apex code with best practices
- Ensure the best possible quality of the application
- Take ownership of project work and developing client relationships (should be a confident self-starter)
- Identify bugs and align with requirements during debugging
- Write test classes for the class that you develop and ensure more than 80% code coverage
- Test bug fixes to make sure they work as per requirements, then deploy them to production
Skills and Qualifications
- Apex development
- Should have worked with an editor such as MavensMate or Eclipse for force.com
- Visualforce page development
- Ability to communicate with customers and provide consultation on Salesforce solutions
- Good problem-solving skills and ability to give optimal solutions
- Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
- Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
- Education: BEng (IT, CE, CS, or EC), BSc, MSc (CS), BCA, or MCA
- Certification: Any Salesforce certification would be a plus point.
Read more
Remote only
6 - 10 yrs
₹1L - ₹1.5L / yr
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)ASP.NET
+8 more
We are seeking a freelance .Net Developer with 8+ years of experience
What we are looking for!
Backend - .NET core, C#, and Entity Framework
UI – Angular or React
Cloud: Azure
DevOps tools: Jenkins, Kubernetes, Jenkins, etc
- Experience performing full-stack web and Windows application development
- 8+ years of relevant experience in Apps Development or systems analysis role
- 7+ years of web development in C#; .NET Core experience preferred
- 4+ years of experience in UI development using frameworks like Angular and ReactJs
- Experience with Web Services/ API
- 6+ years of MS SQL Server database development experience
- Solid experience with Bootstrap, jQuery, HTML, CSS, and JavaScript
- Experience with ASP .NET and MVC preferred
- Experience with Entity Framework / LINQ
- Experience with MS Visual Studio IDE; Visual Studio Code preferred
- Experience with SDLC tools, and DevOps processes including TFS, and Bitbucket.
- Experience with Windows Server operating systems including certificates and NAS/SAN connectivity.
- Experience with Azure Cloud and Azure DevOps.
Read more
at Upswing Financial Technologies Private Limited
2 candid answers
4 recruiters
Posted by Simran Bindra
Bengaluru (Bangalore)
1 - 3 yrs
Best in industry
Go Programming (Golang)
Ruby on Rails (ROR)
Ruby
Python
Java +5 more
At Upswing, we are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.
We’re building our platform putting the focus on pragmatism, reliability, and maintainability. We believe that keeping the engineering complexity under control is key to preserving the development productivity and long-term evolution of a platform.
To bring this vision to life, we are building the infrastructure using Microservices architecture using the latest set of technologies that are also fun to work with such as Java, Scala, Postgres, Akka, Kafka with a completely automated DevOps pipeline from the get-go using tools like Chef, Jenkins, Grafana, Graylog.
We are looking for motivated engineers who will be working in a highly creative and cutting edge technology environment to build a world-class financial services suite.
Why you should join us:
- You will redefine the financial services landscape for India in the coming years.
- Be part of a core Engineering team that will create innovative and scalable Fintech solutions.
- Work with passionate and experienced engineering, product & business workforce that believes in teamwork, and that helps fast-track your learning on solving complex technical challenges.
- We are funded by the leading fintech VC `QED Investors` and other established Founders and Executives of awesome Indian companies.
What you will do if you join us:
- Propose solutions to solve complex system architecture challenges and actively lead the end-to-end development of the system.
- Create robust, flexible, consistent, and easy-to-use APIs
- Continuously strive for performance improvements, code reusability, and readability
You should have:
- Tech or a higher degree in computer science or a related field.
- 1+ years of experience working on the back-end development for complex distributed systems who are willing to adopt any Programming language as per the requirement.
- Familiarity with any of the following – Java, C++, Scala, Kotlin, and frameworks like Spring, Play, Hibernate, Django, etc.
- Good understanding of Algorithms, Data Structure, OOP, Design patterns, Parallel programming, Multithreading concepts & Event-Driven Systems.
- Experience with Relational databases such as MySQL, PostgreSQL, Oracle, or any NoSQL database.
It’s a plus if you have:
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud
- Worked on Micro-services architecture
Read more
Gurugram
2 - 6 yrs
₹6L - ₹10L / yr
Media planning
Campaign Strategy
Media Research
Search
Social
+1 more
We are looking for a Manager - Media Planning for one of the leading Global Media agencies in Delhi.
Role - Manager (Media Planning)
Experience - 2 to 6 years
Location - Gurgaon/Gurugram, Delhi
About our Client:-
Our client is part of the global media agency with mission is to make advertising more valuable to the world. They do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. They hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. They promise you a workplace that invests in your career, cares for you and is fun and engaging.
About the role :-
Media Planners are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning managers devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.
Some of the things we'd like you to do :-
- Audience research in syndicated and 1st party data sources
- Creative spec management
- Creation of tactical plan presentation and supporting media plan templates
- Creation of campaign analysis plan templates
- Oversee the successful launch of campaigns using the "Launch Tracker"
- Maintain accuracy and timely updates of deliverable tracking documents for team
- QA of media plan set up conducted by various Activation team members
- Collate commentary on media performance and conduct first review on quality
- Adherence to team quality standard for reporting template and delivery
- Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
- Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments contributed by other team members
- Use understanding of campaign performance to contribute content to campaign wrap-up presentations
- Act as lead for smaller, more easily managed campaigns as progress in band and client demands/allows
- Manage accurate forecasts, media plans, and all key media planning documentation.
A bit about yourself :-
- At least 2-5 years' experience in digital media and brand planning, advertising, marketing and experience handling app-based performance clients largely
- Working knowledge and effective vocabulary across search, social, display, video, branding campaigns and/or programmatic media buying
- Experience with Media Research Tools (Comscore, GWI, TGI, YouGov)
Some of the things we'd like you to do :-
- Audience research in syndicated and 1st party data sources
- Creative spec management
- Creation of tactical plan presentation and supporting media plan templates
- Creation of campaign analysis plan templates
- Oversee the successful launch of campaigns using the "Launch Tracker"
- Maintain accuracy and timely updates of deliverable tracking documents for team
- QA of media plan set up conducted by various Activation team members
- Collate commentary on media performance and conduct first review on quality
- Adherence to team quality standard for reporting template and delivery
- Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
- Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments contributed by other team members
- Use understanding of campaign performance to contribute content to campaign wrap-up presentations
- Act as lead for smaller, more easily managed campaigns as progress in band and client demands/allows
- Manage accurate forecasts, media plans, and all key media planning documentation.
A bit about yourself :-
- At least 2-5 years' experience in digital media and brand planning, advertising, marketing and experience handling app-based performance clients largely
- Working knowledge and effective vocabulary across search, social, display, video, branding campaigns and/or programmatic media buying
- Experience with Media Research Tools (Comscore, GWI, TGI, YouGov)
- Experience in running Display, Video and Direct Response performance-driven digital media campaigns
- Ability to provide and meet forecasts of expected return of media investment
- Strong organizational skills with a keen ability to prioritize and multitask
- Proven problem solving skills and ability to think outside of the box
- Ability to work independently and collaborate in a team environment
- Detail oriented and responsive, deadline-driven with strong reasoning skills
- Lead by example while motivating and coaching juniors on the team
- Manage Performance Development Cycle and Review process for juniors.
- Ability to provide and meet forecasts of expected return of media investment
- Strong organizational skills with a keen ability to prioritize and multitask
- Proven problem solving skills and ability to think outside of the box
- Ability to work independently and collaborate in a team environment
- Detail oriented and responsive, deadline-driven with strong reasoning skills
- Lead by example while motivating and coaching juniors on the team
- Manage Performance Development Cycle and Review process for juniors.
Read more
Coimbatore
0 - 1 yrs
₹1.2L - ₹1.5L / yr
MS-Office
Job Description:
1) Search the internet search engines and databases for the required information
2) Identify keywords of the required information
3) Check the accuracy of the data
Required Skill:
- Strong knowledge of the internet and computer application skills.
- Ability to search for the required data and all that is related to it.
- Ability to learn new applications and tools offered on the internet, and apply them for finding data.
- A sound knowledge of internet search engines, databases and how to optimize the search, ability to optimize keywords
- An in-depth knowledge of accessing databases, and academic sites and the ability to work in a team to provide the required assistance.
- Good Command of English, Knowledge of the Internet, MS Office, and Windows Environment.
1) Search the internet search engines and databases for the required information
2) Identify keywords of the required information
3) Check the accuracy of the data
Required Skill:
- Strong knowledge of the internet and computer application skills.
- Ability to search for the required data and all that is related to it.
- Ability to learn new applications and tools offered on the internet, and apply them for finding data.
- A sound knowledge of internet search engines, databases and how to optimize the search, ability to optimize keywords
- An in-depth knowledge of accessing databases, and academic sites and the ability to work in a team to provide the required assistance.
- Good Command of English, Knowledge of the Internet, MS Office, and Windows Environment.
Read more
New Delhi
0 - 3 yrs
₹2.5L - ₹5L / yr
Graphic Designing
Video Editing
Animation
Illustration
In our pursuit of building an in-house marketing and branding team we require enterprising professionals who are well adept with designing softwares. Whether it be to create animated videos or great visuals. We want to host a diverse team that can design a product catalog, edit videos, design packaging material, and help audiences around the world find their perfect fit for a wall.
Read more
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹6L - ₹8L / yr
Project Management
Quality control
JIRA
Analytics
Google AnalyticsWe are looking for someone with high expertise in rails with knowledge of other domains. The ideal candidate should be a smart learner and should know how to learn
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort