Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
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✔ Graphic Design & Branding: Design logos, social media posts, banners, brochures, website images, and other marketing materials.
✔ Visual Content Creation: Create clean and appealing graphics for both print and digital platforms.
✔Motion & Video Editing: Simple motion graphics or video edits using Adobe After Effects or Premiere Pro.
✔ Concept Development: Work with the marketing team to develop creative ideas for visual content.
✔ Project Management: Handle multiple design projects independently and deliver high-quality work on time.
Required Skills & Qualifications
Design Software:
- Adobe Photoshop, Illustrator
- Knowledge of After Effects, Premiere Pro
- Familiarity with Figma or Adobe XD is a plus
Design Knowledge:
- Strong understanding of typography, color theory, layout, and branding
- Awareness of digital and print design formats
Bonus Skills (Preferred):
- Basic knowledge of 3D software (Blender, Cinema 4D, or Maya)
- Some exposure to video editing and motion graphics (not the primary focus)
- Understanding of basic printing processes and formats
About the company
KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.
Job Description
Position: SAP S4 HANA
Education Qualification: CA OR MBA in Finance
Experience:
- 8-12 years of experience as an accountant in NON- Financial services sector (Should not be financial services, ideally manufacturing, can be other services)
- 2-5 years of minimum experience in the SAP S4 HANA
- Financial services sector experience- DO NOT APPLY PLEASE
Location: Bangalore, Gurgaon, Mumbai
CTC: 25-40 LPA pa, commensurate with experience
Skill requirement
- Proven experience in ERP implementations (SAP ECC, SAP S/4 Hana, Oracle EPBCS, Oracle fusion)
- Strong expertise in finance modules (R2R, FA,AR,AP, Project Accounting, Costing, Margin Analysis)
- Experience with emerging technologies are (RPA, AI) and EPM tools (SC/Anaplan, One stream, Oracle PBCS)
- Outstanding analytical and communication skills
- FICO certification would be an advantage
- Experience in managing large scale finance transformation projects
- Strong project management skills with a focus on delivering high quality results
- Ability to work in a fast-paced dynamic environment
- Excellence stakeholder management and relationship building skills
- Proficiency in data analytics and advanced data analytics tools
- Experience with cloud-based finance solutions
- Knowledge of regulatory and compliance regulation in finance
- Ability to adapt to different industries and remain current on economic developments
Responsibilities
- Lead the implementation of SAP S/4HANA from inception to completion.
- Collaborate with cross-functional teams to define project scope, goals, and deliverables.
- Develop and manage project plans, timelines, and budgets.
- Ensure successful integration of SAP S/4HANA with existing financial processes and systems.
- Provide expert guidance on best practices for all accounting related processes.
- Conduct training sessions and workshops for end-users to ensure smooth adoption of new tools.
- Monitor and report on project progress, identifying and mitigating risks as needed.
- Work closely with stakeholders to gather requirements and translate them into technical specifications.
- Drive continuous improvement initiatives to enhance financial reporting and consolidation processes.
- Stay updated on industry trends and emerging technologies in finance transformation.
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Join a dynamic company that is growing at an explosive rate. Supply Wisdom’s patented solution is transforming the way supply chain, procurement and third-party risk leaders manage risks and operational resilience. Our market-leading risk intelligence solution leverages the latest advancements in AI, Machine Learning, and data science to deliver the real-time early-warning risk intelligence that enterprises critically need now to secure their supply chains, prevent disruptions, and ensure operational resiliency. The demand for our solution is stronger than ever, and our team must expand to keep up.
In January 2022, we closed a significant institutional round led by Fulcrum Equity Partners to fund our growth and market expansion into new verticals and new geographies. Join us at this exciting growth stage as stock options may be awarded for this position upon board approval.
Objective: We are looking for an Individual Contributor to work as Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable with front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
You should be familiar with Agile methodologies using scrum and Kanban practice.
Responsibilities
- Work with the development team and product manager to ideate software solutions.
- Design client-side and server-side architecture.
- Work with data scientists and analysts to improve software using RPA and AI/ML techniques.
- Build the front end of applications through appealing visual design.
- Develop and manage well-functioning databases and applications.
- Write effective REST APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Write technical documentation.
- Integrate third-party libraries for product enhancement.
Key Skills and Experience:
- Degree in Computer Science with 8-10 years of development experience in building cloud-native SaaS applications that is scalable.
- Strong organizational and project management skills using agile methodologies.
- Familiarity with database technology - MongoDB.
- Proficiency with fundamental front-end languages such as HTML5, CSS3 and JavaScript, ES6.
- At least 3-5+ years of experience working with the Go programming language.
- Experience in converting monolithic frameworks into microservices.
- Knowledge of various Go frameworks and tools.
- Hands-on experience with code conversion tools like Git.
- Hands-on experience with AWS services and Nginx Web Server.
- Hands-on experience with Message Brokers RabbitMQ, Event Handling and synchronization.
- Proficiency and experience in refactoring the monolithic application to microservices architecture.
- Familiarity with CI/CD pipeline using Jenkins and docker.
- Knowledge of SSO implementation is desirable.
- Familiarity with using Gitlab, Jira, and Confluence.
- Excellent written and verbal communication skills.
- Good problem-solving skills.
- Attention to detail.
Our Commitment to You:
At Supply Wisdom, we have three core values:
1) People First
2) Client Next
3) Better Place 360
We believe our people come first. Empowering our people will enable them to bring tremendous value to our clients. Making the world a better place, not just for us but for those around us, is our way of expressing gratitude and encouraging richer lives.
We offer a competitive salary and generous benefits. In addition, we offer a vibrant work environment, a global team filled with passionate and fun-loving people coming from diverse cultures and backgrounds.
If you are looking to make an impact in delivering market-leading risk management solutions, empowering our clients, and making the world a better place, then Supply Wisdom is the place for you.
Please note, Supply Wisdom has adopted a policy requiring all team members to be fully vaccinated against COVID-19, subject to limited exemptions based upon applicable state laws and regulations.
You can learn more at supplywisdom.com and on LinkedIn.
About The Company:
Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.
Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.
Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress
Position Statement:
The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.
Key Responsibilities:
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- Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
- Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
- Contributing to Marketing & white papers.
- Working with Finance on billing and invoicing issues.
- Resource planning, coordinating with RMG, TA etc.
- Monitoring Revenue Leakage and GM improvement.
- Project Governance & Risk - Effort, Time and Cost.
- Project scope/timeline deviation / Tracking CR with Client stakeholders.
- Skip-level meetings with TL, STE & TE.
- New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
- Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
- Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
- Supports new business proposition to bid management/account management team.
- Promotes Existing Ips and creates new Ips for our clients.
- Grows the account from the current bucket size.
- Improves Customer Satisfaction for their respective accounts.
Required Experience:
- 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
- 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
- Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
- Possesses strong BFSI domain knowledge (Preferred Indian clients)
- Strong delivery and technology excellence.
- Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
- Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
- Accountable for Revenue targets and maintaining good Gross Margin.
- Delivering ROI & BVR on Automation for the client.
- Should possess and have a good understanding of Test automation solutions and implementation.
Professional Qualification:
- B.Sc./ B. Tech / B.E. / MCA / MBA
- Possess 1-2 globally accepted certifications.
- Should have scored a minimum of 60% of marks throughout all academic levels
C#· Developing simulation must have experiences in VR/AR/MR . Experience with 3D platform.
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Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
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- Bringing in more robust quality measures to the entire production process - from procurement to finishing
- Ensuring complete and timely handoffs amongst teams to ensure the manufacturing is as per plan
- Motivating and upskilling the teams and ensuring smooth communication and collaboration at all times
- Ensuring that the suppliers are able to fulfill the fabric and raw material requirements on time and that there are no delays on their front because of capacity issues
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- Constantly partnering with suppliers, local authorities and internal teams such as Technology, Finance, HR, Legal etc
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- Working closely with the legal team to ensure that all requisite paperwork/documentation safeguarding the company with new/old - vendors/suppliers/ fabricators against delays, quality defects etc are in place beforehand and retrospectively
Desired Candidate Profile
What you need to have:- MBA/ Masters in Supply Chain/ Planning/Production/ Operations
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- 12+ years of relevant experience (preferable)
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Full Stack Developer - Averlon