Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Profile:-Email Marketing Executive
Experience:-1-5Years
Location:-Noida
Lead Target:-minimum 40Leads
IDS:-minimum 200ids
Product Manager
Experience - 2 - 3 years
Job Location - Vashi, Navi Mumbai
Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM)
Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.
Key responsibilities:
- Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
- Analyze data to derive product & business insights and use them to strategize changes.
- Analyze data to derive product & business insights and use them to strategize changes.
- Iteratively improve on the product by running tests.
- Be responsible for prioritization of features based on an assessment of business impact & effort.
- Report findings & periodic reviews with Management.
- The ideal candidate would have the following qualities
- Understanding and experience of Digital Product Development Life Cycle.
- Excellent business analysis & problem-solving skills.
- Result-driven, goal-oriented work ethic.
- Customer empathy, ability to think from the user's point of view.
- Excellent written and verbal communication, including technical writing skills.
- Understanding of technology and exposure to software coding.
- Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
- Experience of working in an agile environment is preferred.
- Understanding of user experience (UI/UX).
- Product development experience including experience in digital product building/tech delivery is preferred.
.NET
AngularJS (1.x)
Angular (2+)
JavascriptProfile- .NET Developer
Experience :- Min 2 + years
Salary – upto7 lpa
Location- Thane West, Owale, Mumbai. Maharashtra
working days- 5 days(09.30 AM to 07.00 PM) wfo
Job Description:
We are seeking a skilled and experienced .NET Developer to join our team. The ideal candidate will have a minimum of 4 years of experience developing and maintaining .NET applications.
The candidate will be responsible for creating, testing, and implementing high-quality .NET software applications that meet the needs of our clients.
Responsibilities:
- Design and develop .NET applications based on customer requirements.
- Write clean, maintainable, and scalable code.
- Collaborate with cross-functional teams to identify, prioritize, and implement new features.
- Participate in code reviews and contribute to the development of coding standards.
- Troubleshoot and debug issues in a timely and efficient manner.
- Provide technical support to internal and external customers.
- Stay up-to-date with emerging trends and technologies in .NET development.
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- 4+ years of experience in .NET development.
- Strong knowledge of .NET Framework and .NET Core.
- Proficient in C#, ASP.NET, and MVC.
- Experience with SQL Server and Entity Framework.
- Knowledge of web technologies such as HTML, CSS, and JavaScript.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Excellent verbal and written communication skills.
Preferred Location: Kalyan, Dombivili, Thane, Mumbai & Navi Mumbai
Job Description
Name of requirement: Senior Engineer – Hyperion Support/Development
Experience level: 6 - 9 years
Reporting: Hyperion Cloud
Notice period: 15 days or less
Position Overview
Oracle Hyperion Engineer with good experience in working with Oracle EPM Suite of products
Skills
Must have 2 projects end-to-end implementation experience on Hyperion EPBCS
At least one end-to-end implementation experience in Hyperion Financial Management, F
DMEE and ODI
EPM Cloud experience with EPBCS is a must. FCCS will be desirable
EPM automate is a must
Experience in both development and support projects
Experience in both classic and EPMA applications
Experience in block storage and aggregate storage applications
Extensive knowledge in SQL query/coding
Experience in Calculation scripts/business rules
Extensive knowledge in MAXL scripts and Shell commands, EPM automate
Experience in Python scripting is a value addition
Should have exposure in functional knowledge
Experience in migration from on-prem to EPM Cloud applications is a value addition
Experience in optimization and performance tuning of Essbase applications
Knowledge in DRM is added advantage
Experience in preparing test cases and test scenarios
Experience in preparing functional design and technical design documents
Experience in Smart View/XMLA connections
7+ years of experience in Hyperion out of which
- EPM cloud- 2yrs
- E2E Implementation- 2 minimum,
- EPBCS: 1+ year minimum
-FCCS: 1-year minimum
- Support – 2-3 projects
Other Requirements
Willing to work in night shift every day.
Fine for Shift of 7: 30 PM to 4: 30 AM
Qualification and Requirements
BE or ME in any Engineering discipline from a reputed college
Skills
HYPERION EPM, HYPERION FINANCIAL REPORTING, oracle epm, EPBCS, ODI, EPM, FCCS, DMEE, EPMA, SQL, PYTHON SCRIPTING, MAXL, MIGRATION, OPTIMIZATION, DRM, XMLA, smart view, IMPLEMENTATION
Android Development
Kotlin
JavaWillyWeather is a feature rich weather website and mobile app that beautifully delivers the most accurate local weather data from best in class data sources. Going beyond the average weather service, we process and fine-tune forecasts to the specific coordinates of over 45,000 Australian locations.
WillyWeather has a loyal user base of over 3 million Australians each month. We have launched in the UK and US, and are on track to be the leading provider of local weather services worldwide.
WillyWeather operates through a http://www.willyweather.com.au?campaign=jobs">website, an https://itunes.apple.com/au/app/willyweather/id592978502">iPhone app and an https://play.google.com/store/apps/details?id=au.com.willyweather">Android app. The Android app has an average rating of 4.7☆ from around 7.8K users.
We are looking for an experienced and highly motivated Senior Android Developer to join our team for a full time permanent position. The successful candidate will be working remotely, and will be provided with a laptop to be able to work from home. This is an exciting opportunity to showcase your exceptional Android skills within an international team of talented and passionate people working collaboratively on a high-quality product.
Responsibilities:
- Manage and oversee a project from the conceptual phase to the deployment phase
- Technical leadership
- Software development
- Code reviews
Technical Requirements:
- Android SDK
- Java
- Kotlin
- JUnit
Skills and Experience:
- English speaker
- Computer Science degree or similar
- 4+ years’ Android experience
- At least one app currently published and live on the Google Play store
- Experience with Android Widgets
- Understanding of Google’s Android design principles and interface guidelines
- Experience crafting pixel-perfect user interfaces with complex interactions and animation
- Experience with Google Maps API
- Test driven development
- Passion for delivering well designed high quality software
- Knowledge of OOP, design and architectural patterns such as MVC
- Excellent communication and documentation skills
- Ability to self-manage and work autonomously in a collaborative environment
To apply, please complete https://www.adaface.com/app/willyweather-185/old-cougar-50">this skills assessment to demonstrate your ability, and we’ll be in touch.
Android DevelopmentKotlinJava
Spring BootRequirements
- High self motivation to lead & build projects from beginning to end;
- You've shipped multiple products and are willing/able to demonstrate how you solved specific problems to solve users needs;
- Excellent communication in presenting your code and communicating what problems they are solving while giving/receiving feedback;
- Ability to quickly grasp goals and requirements from light specifications;
- Must be able to effectively & efficiently work with stakeholders spreads across many timezones;
- 5+ years of Android experience working in a modern commercial web development environment and shipping solid product;
- Experience in Springboot, Microservices, JPA, oracle database.
- Must have experience in authentication mechanism like LDAP, SSO, any authentication server, role management
Perks
- Ground floor opportunity with the team; shape the strategic direction of the company.
- Work with sharp, motivated and passionate co-workers spread across many regions.
- Rare opportunity to make real positive impact on the world!
Data Science
Machine Learning (ML)
Python
Deep LearningGlance – An InMobi Group Company:
Glance is an AI-first Screen Zero content discovery platform, and it’s scaled massively in the last few months to one of the largest platforms in India. Glance is a lock-screen first mobile content platform set up within InMobi. The average mobile phone user unlocks their phone >150 times a day. Glance aims to be there, providing visually rich, easy to consume content to entertain and inform mobile users - one unlock at a time. Glance is live on more than 80 millions of mobile phones in India already, and we are only getting started on this journey! We are now into phase 2 of the Glance story - we are going global!
Roposo is part of the Glance family. It is a short video entertainment platform. All the videos created here are user generated (via upload or Roposo creation tools in camera) and there are many communities creating these videos on various themes we call channels. Around 4 million videos are created every month on Roposo and power Roposo channels, some of the channels are - HaHa TV (for comedy videos), News, Beats (for singing/ dance performances) along with a For You (personalized for a user) and Your Feed (for videos of people a user follows).
What’s the Glance family like?
Consistently featured among the “Great Places to Work” in India since 2017, our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. Glanciers are passionate and driven, creative and fun-loving, take ownership and are results-focused. We invite you to free yourself, dream big and chase your passion.
What can we promise?
We offer an opportunity to have an immediate impact on the company and our products. The work that you shall do will be mission critical for Glance and will be critical for optimizing tech operations, working with highly capable and ambitious peer groups. At Glance, you get food for your body, soul, and mind with daily meals, gym, and yoga classes, cutting-edge training and tools, cocktails at drink cart Thursdays and fun at work on Funky Fridays. We even promise to let you bring your kids and pets to work.
What you will be doing?
Glance is looking for a Data Scientist who will design and develop processes and systems to analyze high volume, diverse "big data" sources using advanced mathematical, statistical, querying, and reporting methods. Will use machine learning techniques and statistical analysis to predict outcomes and behaviors. Interacts with business partners to identify questions for data analysis and experiments. Identifies meaningful insights from large data and metadata sources; interprets and communicates insights and or prepares output from analysis and experiments to business partners.
You will be working with Product leadership, taking high-level objectives and developing solutions that fulfil these requirements. Stakeholder management across Eng, Product and Business teams will be required.
Basic Qualifications:
- Five+ years experience working in a Data Science role
- Extensive experience developing and deploying ML models in real world environments
- Bachelor's degree in Computer Science, Mathematics, Statistics, or other analytical fields
- Exceptional familiarity with Python, Java, Spark or other open-source software with data science libraries
- Experience in advanced math and statistics
- Excellent familiarity with command line linux environment
- Able to understand various data structures and common methods in data transformation
- Experience deploying machine learning models and measuring their impact
- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
Preferred Qualifications
- Experience developing recommendation systems
- Experience developing and deploying deep learning models
- Bachelor’s or Master's Degree or PhD that included coursework in statistics, machine learning or data analysis
- Five+ years experience working with Hadoop, a NoSQL Database or other big data infrastructure
- Experience with being actively engaged in data science or other research-oriented position
- You would be comfortable collaborating with cross-functional teams.
- Active personal GitHub account.
.NETRole : Senior Developer
Location : Ahmedabad
Experience : 8+Years
Skills :Asp. net, MVC, C#, MS SQL Server
Notice period : Immediate to 15 Days
Key Responsibilities
- Build Products for Factories that help them in improving their Customer Retention on the Platform
- Drive the Customer Retention Metric both at a Platform and at the Factory Level
- Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
- Drive the execution of all product lifecycle processes for the growth of Factory
- Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Key requirements:
- Engineering or an MBA graduate from a reputed university
- 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
- Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
- Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
- Good understanding of acquisition and retention funnels
- Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
- Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
- Robust understanding of complex and scalable technical architecture for web and mobile applications
- Problem solver with strong analytical skills and comfort with data
- Excellent verbal and written communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon