Account Director

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Job Title: CRM Executive – Luxury Real Estate

Company: Everfine Buildcon

Location: South Bangalore

About Everfine Buildcon

Everfine Buildcon is a premium luxury real estate company focused on creating thoughtfully designed residences that redefine modern living. Our developments are designed with expansive spaces, refined architecture, lush landscaping, and exceptional views, catering to discerning homeowners seeking an elevated lifestyle.

We are looking for a proactive and detail-oriented CRM Executive to manage the customer journey post-sale and ensure a seamless, high-quality experience aligned with our luxury brand standards.

Role Overview

The CRM Executive will be responsible for managing customer relationships after booking, coordinating documentation, supporting customers through financial processes, and ensuring a smooth end-to-end experience. This role requires strong communication skills, attention to detail, and the ability to coordinate with multiple stakeholders.

Key Responsibilities

• Follow up with customers post-sale and maintain strong relationships

• Provide end-to-end customer support from booking to handover

• Draft, review, and edit agreements and customer documentation

• Coordinate with banks and financial institutions for loan processing

• Assist customers with documentation and registration processes

• Maintain and update CRM records and customer data

• Coordinate with internal teams for smooth execution

• Address customer queries and ensure timely resolution

• Track milestones, payments, and documentation status

Mandatory Skills

• Excellent communication and interpersonal skills

• Strong documentation and coordination skills

• Highly organized and detail-oriented

• Professional and customer-focused approach

• Strong follow-up and relationship management skills

• Ability to manage multiple customers simultaneously

• Good knowledge of Excel / Google Sheets

Preferred Qualifications

• Experience in real estate CRM or customer relationship

roles preferred

• Familiarity with agreement drafting and documentation

• Experience coordinating with banks / loan processing preferred

• Fluent in English (additional languages preferred)

What We Offer

• Opportunity to work with a luxury real estate brand

• Professional and growth-oriented environment

• Exposure to premium clientele

• Supportive and collaborative team

If you are organised, proactive, and passionate about delivering exceptional customer experiences, reach out to us.

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Job Title: Architectural Draftsman

Location: Andheri East, Mumbai

Industry: Real Estate

Work Experience: 3–5 Years

Working Days & Timings: 6 Days Working,10:00 AM – 6:00 PM

Qualification: Diploma / Degree in Architecture or Civil Drafting (preferred)

• Any other relevant qualification
• (Note: MBA is not mandatory for this role)

About the Company

This is a fast-growing and ambitious real estate organization operating across the Mumbai Metropolitan Region (MMR). The company is known for its strong market presence and innovative approach across multiple real estate segments.

Services Offered:

• Real Estate Development Management
• Asset Management
• E-Commerce

Job Profile

Position Overview

We are seeking a meticulous and detail-oriented Architectural Draftsman to join our dynamic design team. The role involves preparing, reviewing, and maintaining accurate architectural and allied drawings while ensuring consistency across all disciplines. The candidate will actively support site coordination, approvals, and documentation throughout the project lifecycle.

Key Roles & Responsibilities

• Maintain records of architectural, structural, MEP, landscape, and interior drawings
• Coordinate and cross-check structural and MEP drawings with architectural drawings
• Prepare sketch drawings for site clarifications and coordination
• Maintain records of GFC (Good for Construction) drawings
• Issue GFC drawings to site teams as required
• Prepare architectural drawings as instructed by the Architect
• Prepare drawings for site logistics and execution planning
• Calculate RERA area, BUA, and construction areas as guided by the Architect
• Verify approval drawings against the latest architectural drawings
• Prepare and review drawings for MOEF and other statutory approvals
• Maintain records of all approvals and related documentation
• Prepare sale unit plans for registration purposes
• Review customer interior layouts with respect to architectural and municipal drawings

Required Skills & Competencies

• Strong knowledge of architectural drafting standards
• Familiarity with real estate approval processes and documentation
• Good coordination skills with architects, consultants, and site teams
• High attention to detail and accuracy
• Ability to manage drawing records and revisions efficiently

Working Days

6 days working

Working Timings

10-6pm

UX/ UI Designer 

Job Description

We are seeking a UI/UX Designer with strong technical skills in UI/UX and a fundamental understanding of web development.

The individual will play a pivotal role in crafting graphic elements, designing screens for web, software, and mobile applications, and constructing user-friendly navigation components. The perfect candidate will excel at creating exceptional user experiences, possess a keen sense of elegant design, and have the ability to transform broad requirements into seamless interaction flows. Ultimately, their work will result in user-friendly and intuitive screens that engage and retain customers effectively.

About Cartrabbit

Cartrabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

Job Responsibilities:

• Creating wireframes, storyboards, user flows, and process flows for web applications, landing pages, and mobile apps
• Translate requirements/wireframes into a responsive and intuitive User Interface
• Work closely with the developers and marketers for creating an awesome User Experience across various assets including applications and websites
• Optimized for a wide range of devices and interfaces
• Work with the development team to ensure high-quality designs are fully actualized
• Incorporating feedback, usage metrics, and usability findings into design in order to enhance user experience
• Collaborating effectively with engineering and management teams
• Establish and promote design guidelines, best practices, and standards.

Qualification and Skills

• 0-2 years of experience in UI/UX
• Solid working experience in Figma
• Understand modern design thinking and design trends.
• Proficiency in creating mockups and fully workable prototypes in Sketch and Figma and other tools.

• Excellent communication skills and can clearly articulate your ideas, designs, and suggestions
• Strong design skills across both web and mobile platforms
• A portfolio with good design rationale and visual design skill
• You are a strong team player who can collaborate effectively with different stakeholders
• Ability to work in a fast-paced startup environment
• Basic HTML5, CSS3, and JavaScript skills are a plus

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

We are looking for a Full Stack Developer who is proficient in NodeJS, React, and Go to join our team. The ideal candidate will be responsible for developing and maintaining web applications using modern technologies.

Responsibilities:

Design and implement complex web applications using NodeJS, React, and Go

Collaborate with the development team to ensure the project is delivered on time and to the highest standards

Identify and resolve technical issues and bugs

Develop and maintain server-side and client-side code

Ensure web applications are scalable, efficient, and secure

Write and maintain unit and integration tests

Work with other teams to integrate third-party systems and APIs

Keep up-to-date with the latest technologies and best practices in web development

Participate in code reviews and provide constructive feedback to other team members

Take ownership of the project and ensure its success

Requirements:

Strong experience in web application development using NodeJS, React, and Go

Familiarity with databases such as MongoDB, PostgreSQL, and MySQL

Understanding of RESTful APIs and Microservices Architecture

Experience with DevOps, Continuous Integration/Continuous Deployment, and Cloud Technologies such as AWS, Azure, or GCP

Understanding of Agile/Scrum methodologies

Excellent communication and problem-solving skills

Strong attention to detail

Ability to work independently and as part of a team

If you are a motivated, enthusiastic, and talented Full Stack Developer with a passion for creating high-quality web applications, we encourage you to apply.

• 3 years experience working on Python, Django and DRF (must have projects)
• Back-end Development, Third Party SDK Implementation, CI/CD
• Pipeline with AWS, Containerization of Server, Caching, Micro-service Implementation
• Architecture design of the web applications.
• Implementation of a robust set of services and APIs to power the web application.
• Building reusable code and libraries for future use.
• Optimization of the application for maximum speed and scalability.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic.
• Implementation of security and data protection.
• Translation of UI/UX wireframes to visual elements