Designation: Account Director Team: Account Management
Grade: 6
Job Location: Mumbai/ Gurugram
Reporting Manager: Business Head
Job Purpose
The Account Director is responsible for maintaining a leadership position in the market by contributing to:
● Success of a set of assigned client accounts, leading to account renewals and upsells
● Building of capable, independent and motivated teams
● Accurate internal planning, budgeting and forecasting
Role Responsibilities & Deliverables
1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same
2. Communication & Coordination
● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram
3. Account Management
● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same
4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required
5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies
Core Competencies
1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue
2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram
3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends
4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations
5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources
6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback
Desired Qualifications & Expereince
1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.
2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three
3. Prior team management experience preferred
4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Financial Management & Reporting:
•Oversee all accounting transactions, monthly, quarterly, and annual closings, and publish timely financial statements.
•Prepare budget forecasts, supporting annual financial planning and financial health assessments.
Compliance & Taxation:
•Compute and file tax returns, ensuring GST compliance with regulations.
•Conduct audits to maintain financial accuracy, adhere to standards, and comply with financial policies.
•Regularly review bookkeeping for accuracy and compliance.
Cash Collection:
•Oversee the company’s cash collection process and ensure that cash receipts are processed efficiently and accurately.
•Monitor and track cash flow regularly, ensuring sufficient funds are available for operations.
•Coordinate with the sales and customer service teams to address any issues or discrepancies related to payments.
Trade Receivables Management:
•Monitor and manage trade receivables, ensuring that outstanding invoices are followed up on and collected in a timely manner.
•Track aging of receivables and ensure that overdue accounts are actively pursued.
•Issue statements and reminders to clients regarding overdue payments.
Account Reconciliation & Financial Health:
•Manage balance sheets, profit/loss statements, and report on the company's financial health and liquidity to stakeholders.
•Audit financial transactions and documents, maintaining meticulous records.
Technical Proficiency & Confidentiality:
•Reinforce financial data confidentiality and conduct database backups as necessary to secure sensitive information.
•Proficiently utilize Tally, Oracle, and Excel for comprehensive financial analysis and reporting.
•Stay updated with industry standards and best practices to ensure high-quality and secure financial data handling.
.NET
C#We are looking for "Sr.Software Engineer (API)" for Reputed Client @ Bangalore Permanent Role.
Experience: 5 - 7 Yrs
1.Roles & Responsibilities:
• Design, develop, and unit test applications in accordance with established standards.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Analyzing and resolving technical and application problems
• Adhering to high-quality development principles while delivering solutions on-time and on-budget
• Providing third-level support to business users.
• Compliance of process and quality management standards
• Understanding and implementation of SDLC process
2.Technical Skills:
Primary Skills
• 2+ years of experience in Web API, C#.Net, OOPS and Entity framework
• Minimum 1+ years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Entity framework and Linq Queries
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
Secondary Skills
• Experience in analysing existing code and debugging.
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
Desired Skills
• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Been on a same role for a period of 2 years or more
• Hands on experience of configuration management and version maintenance
• Prior experience of working in the shipping domain
• Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.
• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.
3.Abilty:
• Excellent Communication Skills
• Good conceptualization skills
• Strong Visualization ability
• Analytical ability
• Quality Oriented
• Problem solving
4.Educational Qualification:
BE/B-Tech/MCA/ M.Tech
PHP
HTML/CSS
JavascriptWe Are Hiring!!
Years Of Experience: 2 to 3 Years
Company Details:
iCube Solutions is a dynamic and innovative company specializing in IT solutions. We are committed to delivering exceptional digital experiences for our clients and are seeking a talented WordPress Developer to join our team. If you are passionate about web development, have 2-3 years of experience, and can customize and code for custom development, we'd love to hear from you.
Job Description:
As a WordPress Developer at iCube Solutions, you will play a crucial role in creating and maintaining WordPress-based websites and applications, including custom development projects. You will work closely with our design and development teams to ensure our clients' web projects are visually appealing, user-friendly, and technically sound.
Responsibilities:
1. Develop and maintain WordPress websites, themes, and plugins.
2. Customize and extend existing WordPress themes and plugins to meet project requirements.
3. Code custom WordPress solutions to address specific client needs.
4. Collaborate with designers to implement responsive web designs.
5. Troubleshoot and debug website issues, ensuring optimal performance and functionality.
6. Stay updated with the latest WordPress trends, technologies, and best practices.
7. Optimize websites for speed, security, and SEO.
8. Perform regular updates, backups, and security audits on WordPress sites.
9. Collaborate with cross-functional teams to deliver projects on time and within scope.
10. Provide technical support and guidance to clients and team members.
11. Contribute to the continuous improvement of development processes and tools.
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
2. Proven 2-3 years of experience as a WordPress Developer.
3. Strong proficiency in HTML, CSS, JavaScript, and PHP.
4. Experience with WordPress theme and plugin development.
5. Familiarity with WordPress core functions and APIs.
6. Ability to customize and code for custom development projects.
7. Knowledge of responsive design principles and techniques.
8. Experience with front-end development frameworks (e.g., Bootstrap) is a plus.
9. Understanding of web accessibility standards and best practices.
10. Strong problem-solving skills and attention to detail.
11. Ability to work both independently and collaboratively in a team.
12. Excellent communication and interpersonal skills.
PHPJunior Software Engineer
We are looking for a Junior PHP Developer
Experience Level: 6 Months -1 year
Responsibilities
· Work with developers to design algorithms and flowcharts
· Produce clean, efficient code based on specifications
· Integrate software components and third-party programs
· Verify and deploy programs and systems
· Troubleshoot, debug and upgrade existing software
· Gather and evaluate user feedback
· Recommend and execute improvements
· Create technical documentation for reference and reporting
· Being a good team player
Requirements
· Analyzing website and application requirements.
· Writing back-end code and building efficient PHP modules.
· Develop back-end portals with an optimized database.
· Troubleshooting application and code issues.
· Integrating data storage solutions.
· Responding to integration requests from front-end developers.
· Finalizing back-end features and testing web applications.
· Updating and altering application features to enhance performance.
Candidate should have overall exposure of accounts and finance (Including GST, TDS, Financial reporting, Monthly & Annually closing, MIS, payroll & Accounts payable)
Must be familiar with e-commerce business and have a good understanding of Marketplace & inventory-based business models, COD & Courier Freight Reconciliations.
Eager to explore new areas and excited to work with business teams for problem-solving.
Must be able to own his work and manage the timelines
Should have a long term mindset not looking for short term salary hike.
Good team player, hard-working, should have the ability to manage the cross-functional stakeholders
Should have a good understanding of Excel, ERP & Tally and able to work with large data sets in excel knowledge of SQL will be an added advantage.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Android Development
Java
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon