11+ Customer Retention Jobs in Chandigarh | Customer Retention Job openings in Chandigarh

Job Title: Sales & Marketing Manager

Company: 75way Technologies Pvt Ltd.

Industry: IT Services : Web App & Mobile Apps

Experience: 2 - 5 Years

Location: Mohali 8B

Responsibilities:

• Create and maintain a strong presence on Upwork to attract potential clients.
• Identify and qualify leads on Upwork matching our service offerings.
• Identify and explore new business opportunities in the Dubai and Gulf market, aligning with 75WAY service offerings in Web & Mobile Applications or It related services.
• Experience in sales or customer retention in international markets is a plus.
• Represent the company at international Exhibitions, seminars, conferences, and promotional events.
• The role requires international travel for business purposes; previous international travel experience is mandatory.

Key Responsibilities:

Exchange Circular Compliance:

• Monitor, Analyze, and interpret circulars, notifications, and directives issued by exchanges (e.g., NSE, BSE) and regulatory bodies (e.g., SEBI).
• Assess the impact of new circulars on business processes and operational procedures.
• Coordinate with relevant departments (e.g., trading, operations, IT) to ensure timely implementation of applicable circular requirements.
• Maintain a circular tracker and ensure that actions taken are documented and auditable.
• Draft and update internal compliance manuals and SOPs based on circulars and regulatory changes.
• Communicate relevant regulatory changes across the organization in an accessible and actionable format.

Audit Management (Internal & External):

• Lead and coordinate periodic internal audits and regulatory/exchange inspections.
• Liaise with auditors (statutory, internal, SEBI, exchange-appointed) and ensure all required documentation and data are prepared and submitted.
• Address audit observations and implement corrective action plans in collaboration with other teams.
• Maintain audit logs, evidence, and historical audit records for regulatory reference and future inspections.
• Ensure closure of non-compliance issues raised during audits within stipulated timelines.
• Conduct periodic internal compliance checks to identify gaps and improve readiness for inspections.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Law, Finance, Commerce, OR CA.
• 5-6 years of experience in compliance within a brokerage, stock exchange, or financial services environment.
• Strong understanding of SEBI regulations and exchange rules.
• Experience handling audits and regulatory inspections, including SEBI and exchange audits.
• Excellent document management, reporting, and analytical skills.
• Familiarity with compliance tracking tools and audit software is an advantage.
• Strong verbal and written communication skills to interface with regulators and auditors.

Preferred Certifications

• NISM Series certifications 

Global IP Partners is hiring freshers for the following position:

Business Development Executive - 0+ Years of Experience.

#location: Mohali/Chandigarh

#5daysworking

Education Qualification Required: Graduate in any field

Skills required:

Extremely good hunting skills

Full-time Direct Sales professionals

Good verbal communicator

Excellent written communication skills

#Refrences are always welcomed!

Interested candidates kindly apply.

Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.

What You Need for this Position

• Education: Requires a Bachelor's degree or higher in any field.
• Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
• Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.

What You Will Be Doing

• Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
• Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
• Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
• Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
• Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
• Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
• Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
• Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
• Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
• Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies. 

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Ability to project manage.
• Good problem-solving skills.

1. Good communication skills (spoken and written).

2. Persuasion and people skills to engage clients and customers.

3. Data mining experience using LinkedIn, Google, etc.

4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.

What you need to have:

Experience: 2 to 5 years

Annual CTC: Rupees 5,00,000 to 10,00,000