Bikefixup
https://ww.bikefixup.inAbout
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Jobs at Bikefixup
Job Summary:
We are looking for a Customer Support Executive (Tamil) to handle customer queries, provide assistance, and ensure customer satisfaction. The ideal candidate should be fluent in Tamil and English, possess excellent communication skills, and have experience in customer service.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats in Tamil and English.
- Assist customers with booking, service queries, complaints, and resolutions.
- Provide accurate information about BikeFixUp's services, pricing, and policies.
- Maintain customer records and update information in the CRM system.
- Work closely with the operations team to ensure timely service fulfillment.
- Address and resolve customer complaints in a professional manner.
- Ensure high levels of customer satisfaction and provide a positive experience.
Requirements:
- Fluency in Tamil and English.
- Previous experience in customer support or call center roles is preferred.
- Basic knowledge of two-wheeler services and repairs is an advantage.
- Strong problem-solving skills and a customer-centric approach.
- Proficiency in using CRM software and MS Office.
- Ability to handle high volumes of calls and work in a fast-paced environment.
About Us: BikeFixUp offers high-quality bike repair and servicing, with doorstep solutions for customers' convenience. We pride ourselves on expert service and customer care, providing fast, reliable, and transparent motorcycle services.
Job Summary: As a Customer Support Executive, you will be the first point of contact for customers seeking assistance with bike servicing and repairs. You will provide excellent support via phone, email, and chat, addressing customer inquiries, booking services, resolving issues, and ensuring a smooth experience for our customers.
Responsibilities:
- Respond to customer inquiries regarding services, booking appointments, and service-related issues.
- Assist customers in scheduling repair and maintenance appointments, including doorstep services.
- Provide real-time updates and status tracking of service requests.
- Handle complaints, escalate issues when necessary, and resolve customer concerns promptly.
- Process payments and provide support for online and offline transactions.
- Maintain knowledge of our services, policies, and procedures to provide accurate information.
- Support the team with feedback and suggestions for improving customer service experiences.
- Ensure high levels of customer satisfaction by providing timely and professional assistance.
Skills & Qualifications:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple customer inquiries simultaneously.
- Familiarity with customer service software and ticketing systems is a plus.
- Previous experience in customer service or support roles is preferred.
- Empathy, patience, and a customer-first attitude.
Why Join Us:
- Work in a fast-growing, customer-centric environment.
- Opportunities for career growth and development.
- A chance to make a real impact on customer satisfaction.
Data AnalyticsJob Description: Digital Marketing Specialist
Position: Digital Marketing Specialist
Location: Faridabad
Reports to: Marketing Manager
Type: Full-Time
Working Hours: 9 AM to 6 PM, Sunday Week Off
Salary: ₹15k-20k per month
Job Summary:
The Digital Marketing Specialist will be responsible for developing and implementing online marketing strategies to promote the company’s brand, products, and services. The role focuses on driving website traffic, generating leads, and increasing overall brand awareness through various digital channels.
Key Responsibilities:
• SEO & SEM: Optimize website content for search engines and manage pay-per-click (PPC) campaigns using tools like SEMrush.
• Social Media Management: Create, curate, and manage published content across all social media platforms.
• Content Marketing: Develop and implement content strategies including blogs, newsletters, and multimedia content.
• Email Marketing: Design and execute email campaigns to engage and nurture leads.
• Analytics & Reporting: Track, analyze, and report on the effectiveness of marketing efforts using tools like Google Analytics and SEMrush.
• Campaign Management: Plan and execute digital ad campaigns, including Google Ads, social media ads, and display advertising.
• Website Management: Oversee the company’s website, ensuring an optimized user experience and regularly updated content.
• Graphic Design & Video Editing: Create visually engaging content using tools like Canva and edit marketing videos as needed.
• Collaboration: Work closely with the sales and design teams to create and align marketing strategies.
Qualifications:
• Bachelor’s degree in Marketing, Business, or related field.
• 2-4 years of experience in digital marketing.
• Proficient in SEO, SEM, Google Analytics, and SEMrush.
• Experience with digital ad platforms (Google Ads, Facebook Ads, etc.).
• Knowledge of Canva for design and video editing software.
• Strong analytical, communication, and content creation skills.
• Knowledge of HTML, CSS, and website management is a plus.
Job Title: Franchise Sales Manager
Company: BikeFixup
Location: Faridabad, Haryana (Work from Office)
Employment Type: Full-Time (6 Days Working)
About BikeFixup:
BikeFixup is a premium two-wheeler repair and servicing brand offering pickup and drop services. With a strong focus on quality and convenience, we have successfully delivered over 50,000 serviced vehicles and are now expanding our presence through franchise partnerships across India.
Job Summary:
BikeFixup is looking for an ambitious and results-driven Franchise Sales Manager to lead the expansion of our franchise network. The ideal candidate will be responsible for identifying, attracting, and onboarding potential franchisees, ensuring sustainable growth for BikeFixup.
Key Responsibilities:
- Franchise Development: Identify and approach potential franchise partners to expand BikeFixup’s network.
- Lead Generation & Conversion: Develop and execute strategies to generate leads, nurture relationships, and convert prospects into franchise owners.
- Pitching & Presentations: Conduct compelling presentations and meetings with prospective franchisees to communicate BikeFixup’s business model, financials, and benefits.
- Negotiation & Deal Closure: Guide franchise prospects through the agreement process, ensuring smooth onboarding.
- Market Research & Expansion Strategy: Analyze market trends, competition, and demand to determine optimal locations and expansion strategies.
- Franchisee Support & Onboarding: Collaborate with internal teams to assist new franchise owners with setup, training, and operational guidance.
- Sales Target Achievement: Meet and exceed franchise sales targets and contribute to revenue growth.
- Legal Documentation Signing: Oversee and facilitate the signing of franchise agreements and other legal documents.
- Commercial Discussion: Conduct financial and business negotiations to finalize franchise deals.
- Site Selection: Assist franchisees in selecting suitable locations for business setup.
- Business Outfit: Ensure franchisees adhere to branding and operational guidelines for a consistent business image.
- Traveling is a Must: Willingness to travel extensively for franchise meetings and business expansion.
Qualifications & Requirements:
- Experience: 3+ years of experience in franchise sales, business development, or a related field (automobile service industry preferred).
- Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
- Skills: Strong sales and negotiation skills, excellent communication, and relationship management abilities.
- Industry Knowledge: Understanding of franchise models, business expansion, and the two-wheeler service industry is a plus.
- Travel: Willingness to travel for franchise meetings and business expansion.
Perks & Benefits:
- Competitive salary with performance-based incentives
- Opportunity to be part of a growing and premium brand
- Career growth and leadership opportunities
- Work from office with a structured environment (6 Days Working)
If you're passionate about business expansion and have the drive to take BikeFixup to new heights, we'd love to hear from you!
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