Bikefixup

 We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us – Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤 Your Role: Escalation Handling & Operations Executive

In this role, you’ll be the go-to person for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting ✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

 ✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand 🏍️ Direct involvement in ensuring customer satisfaction and operational excellence 🏆 Attractive incentives & performance-based career growth 📈 Chance to build a career in customer experience & operations management

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Job Description: HR Recruiter

Job Title: HR Recruiter (Female)

Company: BikeFixup

Location: Faridabad sec 37 (Work from Office)

Employment Type: Full-Time (6 Days Working)

About BikeFixup:

BikeFixup is a premium two-wheeler repair and servicing brand offering pickup and drop services. With a strong focus on quality and convenience, we have successfully delivered over 50,000 serviced vehicles and are now expanding our presence through franchise partnerships across India.

Job Summary:

The HR Specialist supports HR operations including recruitment, employee relations, payroll, benefits administration, and compliance. The role ensures smooth HR processes and promotes a positive work environment.

Key Responsibilities:

• Recruitment & Onboarding: Source candidates, conduct interviews, manage onboarding.
• Employee Relations: Address employee concerns, assist with engagement initiatives.
• Payroll & Benefits: Process payroll, administer benefits, resolve discrepancies.
• Compliance: Ensure adherence to labor laws, maintain employee records.
• Performance Management: Support appraisal processes and improvement plans.
• Training: Assist in employee training and development programs.

Qualifications:

• Bachelor’s degree in HR or related field.
• 2-4 years of HR experience.
• Knowledge of labor laws, HR software, and MS Office.
• Strong communication and organizational skills.

🎯 Job Overview:

We're looking for a highly skilled and motivated SEO Expert who knows the ins and outs of white-hat SEO strategies. You will be responsible for boosting our search engine rankings, driving qualified traffic, and enhancing our brand visibility through technical SEO, content creation, backlink building, and WordPress optimization.

🛠️ Responsibilities:

• Develop and execute a full-fledged SEO strategy to rank BikeFixUp at the top of Google and other search engines.
• Perform on-page and off-page SEO audits and implement technical fixes.
• Build high-quality backlinks through ethical strategies like guest posting, blog outreach, and social bookmarking.
• Write or oversee the creation of SEO-friendly articles, blog posts, and web content.
• Optimize existing content to improve rankings and engagement.
• Conduct keyword research using tools like Ahrefs, SEMrush, or Google Keyword Planner.
• Track and report SEO KPIs such as organic traffic, rankings, bounce rate, and conversions.
• Manage and optimize content using WordPress, ensuring all pages follow SEO best practices.
• Stay updated with the latest Google algorithm updates and white-hat SEO trends.
• Collaborate with developers, designers, and content teams to ensure smooth implementation of SEO best practices.

Job Title: Franchise Sales Manager

Company: BikeFixup

Location: Faridabad, Haryana (Work from Office)

Employment Type: Full-Time (6 Days Working)

About BikeFixup:

BikeFixup is a premium two-wheeler repair and servicing brand offering pickup and drop services. With a strong focus on quality and convenience, we have successfully delivered over 50,000 serviced vehicles and are now expanding our presence through franchise partnerships across India.

Job Summary:

BikeFixup is looking for an ambitious and results-driven Franchise Sales Manager to lead the expansion of our franchise network. The ideal candidate will be responsible for identifying, attracting, and onboarding potential franchisees, ensuring sustainable growth for BikeFixup.

Key Responsibilities:

• Franchise Development: Identify and approach potential franchise partners to expand BikeFixup’s network.
• Lead Generation & Conversion: Develop and execute strategies to generate leads, nurture relationships, and convert prospects into franchise owners.
• Pitching & Presentations: Conduct compelling presentations and meetings with prospective franchisees to communicate BikeFixup’s business model, financials, and benefits.
• Negotiation & Deal Closure: Guide franchise prospects through the agreement process, ensuring smooth onboarding.
• Market Research & Expansion Strategy: Analyze market trends, competition, and demand to determine optimal locations and expansion strategies.
• Franchisee Support & Onboarding: Collaborate with internal teams to assist new franchise owners with setup, training, and operational guidance.
• Sales Target Achievement: Meet and exceed franchise sales targets and contribute to revenue growth.
• Legal Documentation Signing: Oversee and facilitate the signing of franchise agreements and other legal documents.
• Commercial Discussion: Conduct financial and business negotiations to finalize franchise deals.
• Site Selection: Assist franchisees in selecting suitable locations for business setup.
• Business Outfit: Ensure franchisees adhere to branding and operational guidelines for a consistent business image.
• Traveling is a Must: Willingness to travel extensively for franchise meetings and business expansion.

Qualifications & Requirements:

• Experience: 3+ years of experience in franchise sales, business development, or a related field (automobile service industry preferred).
• Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Skills: Strong sales and negotiation skills, excellent communication, and relationship management abilities.
• Industry Knowledge: Understanding of franchise models, business expansion, and the two-wheeler service industry is a plus.
• Travel: Willingness to travel for franchise meetings and business expansion.

Perks & Benefits:

• Competitive salary with performance-based incentives
• Opportunity to be part of a growing and premium brand
• Career growth and leadership opportunities
• Work from office with a structured environment (6 Days Working)

If you're passionate about business expansion and have the drive to take BikeFixup to new heights, we'd love to hear from you!

Job Description: Digital Marketing Specialist

Position: Digital Marketing Specialist

Location: Faridabad

Reports to: Marketing Manager

Type: Full-Time

Working Hours: 9 AM to 6 PM, Sunday Week Off

Salary: ₹15k-20k per month

Job Summary:

The Digital Marketing Specialist will be responsible for developing and implementing online marketing strategies to promote the company’s brand, products, and services. The role focuses on driving website traffic, generating leads, and increasing overall brand awareness through various digital channels.

Key Responsibilities:

• SEO & SEM: Optimize website content for search engines and manage pay-per-click (PPC) campaigns using tools like SEMrush.

• Social Media Management: Create, curate, and manage published content across all social media platforms.

• Content Marketing: Develop and implement content strategies including blogs, newsletters, and multimedia content.

• Email Marketing: Design and execute email campaigns to engage and nurture leads.

• Analytics & Reporting: Track, analyze, and report on the effectiveness of marketing efforts using tools like Google Analytics and SEMrush.

• Campaign Management: Plan and execute digital ad campaigns, including Google Ads, social media ads, and display advertising.

• Website Management: Oversee the company’s website, ensuring an optimized user experience and regularly updated content.

• Graphic Design & Video Editing: Create visually engaging content using tools like Canva and edit marketing videos as needed.

• Collaboration: Work closely with the sales and design teams to create and align marketing strategies.

Qualifications:

• Bachelor’s degree in Marketing, Business, or related field.

• 2-4 years of experience in digital marketing.

• Proficient in SEO, SEM, Google Analytics, and SEMrush.

• Experience with digital ad platforms (Google Ads, Facebook Ads, etc.).

• Knowledge of Canva for design and video editing software.

• Strong analytical, communication, and content creation skills.

• Knowledge of HTML, CSS, and website management is a plus.