Customer Success Associate - Spanish Speaking

Job Title: Pre-Sales Engineer

Location: Navi Mumbai, Vashi

Department: BMS (Building Management System)

Reports To: Regional Sales Manager

Job Summary:

We are seeking a dynamic and technically proficient Pre-Sales Engineer to join our team. In this role, the individual will be responsible for providing technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. The individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.

Key Responsibilities:

 Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.

 Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.

 Customer Solutions: Understand customer requirements and present customised technical solutions that align with their business goals.

 Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.

 Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.

 Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.

 Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.

 Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.

 Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.

 Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.

 Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.

 Internal Support and Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.

 Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.

 Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.

 Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.

 Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.

Qualifications and Skills Required:

 Strong technical skills and comfort in leading technical discussions.

 Sales aptitude with a keen interest in interacting with customers.

 Proactive approach with a strong customer focus and problem-solving skills.

 Ability to quickly learn and adapt to new products and technologies.

 Excellent interpersonal and teamwork abilities.

 Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.

 Familiarity with commercial terms and conditions and their application in sales processes.

 Proficiency in MS Office tools, including Word, Excel, PowerPoint, and Project.

Preferred Qualifications and Experience:

 Engineering Degree (Electrical, Electronics, Mechanical)

 Strong communication and presentation skills.

 Familiarity with basic PLC and DDC design and software applications.

 Experience: 3-5 years of relevant in BMS or HVAC/ELV industry

This role offers the opportunity to be part of a team that drives innovation and customer

satisfaction. We are looking for highly motivated individual with a passion for both technical

and sales functions.

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the building construction process faster, smarter and efficient through our multi-tasking robots. We have been working with top real estate developers and contractors through pilot projects and are gearing up for delivering the first lot of commercial orders in a few months.

What you will do: 

• Work with product designers and mechanical engineers to create effective, viable and manufacturable machine part designs and assemblies.
• Conceptualize and design 3d models of components, parts and assemblies considering DFMA.
• Convert 3d models into manufacturable detailed drawings with appropriate GD&T following ISO GPS or other relevant standards.
• Handle part selection, mechanism design/selection, basic kinematics, dynamics  and solid mechanics calculations of the designs.
• Create simulations/kinematic studies where applicable.
• Create BOMs, manufacturing process layouts, inspection drawings, assembly procedures and support in all manufacturing activities including vendor management, procurement, quality and inspection etc.
• Manage all designs from concept to manufacturing finalization using relevant PLM software.

Who you are: 

• You hold a Bachelor's Degree in Mechanical Engineering and Master’s degree in Industrial Design/Mechanical Engineering with a minimum work experience of 5 years and proficiency in both SolidWorks and NX Siemens.
• Design work experience in tooling/special machines/test equipment or similar industries.
• Manufacturing work experience in automotive or related industry.
• Strong hands on experience with precision parts and sheet metal modelling.
• Extensive knowledge and practical experience with GD&T procedures, DFMA, standards and application.
• Knowledge and experience with PLM software.
• First hand experience with basic manufacturing processes such as milling, drilling, turning, bending, welding (TIG and ARC), heat treatment, stamping, 3d printing and moulding.
• Strong fundamentals in machine design including knowledge of material selection, basics of mechanics/kinematics/dynamics, Solid Mechanics, selection of components such as bearings, power transmission, motors, pneumatics, shock absorbers, joints and fasteners etc.
• Knowledge and first hand experience with metrology and measurement tools such as CMM, Profile Scanners, Height Gauge, Dial Gauge, Calipers etc.
• You prefer the uncertain, ever changing, at times-chaotic but fast growing work environment of a startup to a well-structured, predictable corporate work culture. 
• You can work unsupervised and set your own pace of work to match the business needs.

Great to have: 

• Exposure to FEA and CFD.
• Idea of basic mechatronics principles and components.

Hi,

We are hiring for the position of Java Tech Lead. Please find below the details for the same.

A passionate developer who has a strong working knowledge of OOPS and functional programming

principles. Standard Definitions and abbreviations don't entice us that much.

Key skills:

• Strong Java and J2EE background with 5-7 years of experience.

• Strong working experience in Multi-Threading, Exception Management and the Use of Collections.

• Sound knowledge of working with application aspects i.e., Caching, Asynchronous APIs, Logging etc.

• Experience with web application frameworks like Spring Boot or Dropwizard.

• Unit Testing is an everyday affair and hence demands very good unit testing skills using tools like Junit & TestNG.

• Understanding of relational databases, RESTful services, and build tools like Maven & Gradle

• Knows what and when to mock and has used frameworks like Mockito/Power Mock.

• Understanding of message queues such as ActiveMQ, Kafka, and RabbitMQ.

•  Version Control is treated as important as programming skills. Fluent with version control tools like Git and Bitbucket.

• Exposure to Agile/Scrum, TDD not in theory but in practice.

•  Experience with Continuous Integration, Continuous Deployment, Static Code Analysis, Jenkins and SonarQube.

•  Willingness to take ownership of the technical solution and ensure technical expectations of deliverables are met.

• Strong communication skills along with the ability to articulate technical designs and concepts.

• Exposure to cloud and containerization would be a plus.

• Hands-on experience in application development in an enterprise setup.

• Have a good understanding of Distributed Application Architecture.

• using data modelling techniques to identify ways in which an organisation can operate more effectively.
• communicate with senior people in organisations to find out what they hope to achieve
• formulate ways for businesses to improve, based on previous research
• persuade internal and external stakeholders of the benefits of new technology or strategies
• oversee the implementation of new technology and systems

• 3to 4years of professional experience as a DevOps / System Engineer
• Command line experience with Linux including writing bash scripts
• Programming in Python, Java or similar
• Fluent in Python and Python testing best practices
• Extensive experience working within AWS and with it’s managed products (EC2, ECS, ECR,R53,SES, Elasticache, RDS,VPCs etc)
• Strong experience with containers (Docker, Compose, ECS)
• Version control system experience (e.g. Git)
• Networking fundamentals
• Ability to learn and apply new technologies through self-learning

Responsibilities

• As part of a team implement DevOps infrastructure projects
• Design and implement secure automation solutions for development, testing, and productionenvironments
• Build and deploy automation, monitoring, and analysis solutions
• Manage our continuous integration and delivery pipeline to maximize efficiency
• Implement industry best practices for system hardening and configuration management
• Secure, scale, and manage Linux virtual environments
• Develop and maintain solutions for operational administration, system/data backup, disasterrecovery, and security/performance monitoring

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility