
About the company we are hiring for
Here, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind that it is looking to add a Customer Success Associate (Spanish
Speaking) to our growing team. We’ve recently built out a new pooled service offering for
our SMB segment and you will be a key asset in developing and executing the strategy. This
is an exciting opportunity for someone with a solid grasp of customer success processes
who’s looking to take their expertise and leverage it in a hybrid model of pooled service and
dedicated service! You’ll serve as the go-to resource for other team members. Retaining
customers ensures it can maintain its foothold as the market leader in the industry
and execute on our aggressive growth plans.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Success Associate, you'll be responsible for:
● Securing annual subscription renewals and upsell opportunities
● Driving customer adoption, retention, and satisfaction for assigned book of
accounts
● Monitoring and reporting on the health and risk of assigned accounts ●
Managing approximately 150-200 accounts at a time
● Analyzing customer performance data and making recommendations to ensure
revenue growth
● Providing thoughtful, empathetic, and personalized email communication postimplementation
● Supporting our internal Customer Success team by fulfilling partner requests in a timely
manner
● Assisting partners in solving technical and strategy related issues ● Providing best
practices and proactive outreach to partners to ensure they are on their journey to
success
● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience
● Being the voice of the customer back to our Product organization, communicate
trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be
successful in this role will be:
● Curious: By nature, you have a knack for learning the ins-and-outs of software
●Going: You love going above and for teammates and customers
●Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
●Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
●Outgoing: You are enthusiastic and confident in your ability to quickly connect
with new people
Now that we've told you what the job looks like, here are the qualifications we're
looking for in a candidate:
● Willing and able to work in the CEST Time Zone
● 1-2 years of relevant customer success/support experience in a SaaS environment ●
Strong communication skills - you have experience explaining technical concepts to
customers in a professional and thoughtful manner
● Experience being customer centric - you have the ability to understand customer
pain points and genuine desire to help our customers resolve issues ● Experience
working with software or the ability to learn a wide variety of tools ● Fluent in
Spanish

Similar jobs
QA Engineer
The Impact you will create in the Job:
- Driving revenue for some of the largest brands.
- What you deliver will be used by Billions of users.
- You will be working as a full stack QA Engineer, working closely with the developers to understand features, architecture, how it’s implemented and determine the best way to approach testing from a user’s perspective.
- Defining and designing the automation strategy for the same for it to work in a CI/CD pipeline. Testing at all the layers of the application be it UI, API or a mock of queue mechanism.
- Identification of Test Cases for Automation and identify bugs and enable bug-free scalable solutions using JIRA.
- You will be working with some of the most amazing stacks that are meant to Focus on Security + Quality + Scale
- You will participate in Selenium Environmental Setup.
- Creating, enhancing and executing clear, concise, comprehensive test plans and test cases.
- Prepared Traceability Matrix to ensure the test case coverage for all requirements.
- Involvement in Smoke, Functional, Integration, System, Regression and Adhoc Testing.
- You will be a part of the weekly meetings and Scrum meetings to check on the progress and thoroughly understand the testing requirements, protocols and standards.
What we look for?
- Must have knowledge of Website testing and API testing
- Must have knowledge of Linux and SQL
- Should have hands on automation experience with Selenium and developed multiple frameworks
- Should have worked on Robot Framework and can develop automation framework from scratch
- Must have worked on cloud providers such as BrowserStack, SauceLabs, PCloudy, etc
- Must have worked on running tests parallelly on multiple browser instance
- Should knowledge of at least one interpreted programming language like Python OR Java
- Should have worked on CI/CD tool such as Jenkins, CircleCI, TravisCI, TeamCity
Key responsibilities:
1. Record, classify, and summarize financial transactions accurately.
2. Handle daily processing of invoices, receipts, payments, and other financial documents.
3. Maintain and update accurate financial records in accounting software (e.g., Tally, QuickBooks, SAP).
4. Oversee the entire sales process, including the creation and processing of Sales Orders, Invoices, and Delivery Notes.
5. Efficiently manage accounts payable and receivable.
6. Provide timely and accurate Debtors and Creditors Ageing reports.
7. Perform monthly bank statement and general ledger account reconciliations.
8. Assist in the preparation of monthly, quarterly, and annual financial reports and statutory reports.
9. Ensure the proper management of statutory accounts.
10. Manage inventory accurately and ensure proper documentation related to inventory movements.
11. Assist senior management with tax-related matters and filings.
12. Maintain and update the Labor Register, Sales Register, and Purchase Register.
13. Provide support in ensuring accurate documentation and communication between departments.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize applications for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end services
- Collaborate with other team members and stakeholders
Skills and Qualifications
- Strong understanding of JavaScript, its quirks, and workarounds
- Basic understanding of web markup, including HTML5 and CSS3
- Good understanding and the knowledge of advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues
- Familiarity with JavaScript module loaders, such as Require.js and AMD
- Familiarity with front-end build tools, such as Grunt and Gulp.js
- Proficient understanding of code versioning tools, such as Git
- Good understanding of browser rendering behavior and performance
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Establishing checks and balances for smooth execution
- Liaisoning with the designers for clarifications. approvals and sign offs
- Submitting pricing proposals and production cost estimates
- Calculating the production costs and sharing this with the Manufacturing Head for execution to further deal with external/ internal vendors/ stakeholders
- Creating of the production plan. This exercise would be conducted in partnership with the Designers and the Business Head of the company
- Ensuring alignment on the production plan with concerned stakeholders in the manufacturing team
- Ensuring that execution is as per the launch plan
- Ordering fabric, ensuring its availability in house (as per schedule) and verifying the quantity received vis--vis the order
- Authorizing if the fabric can be used for manufacturing or not
- Setting up stringent and robust processes to ensure quality assurance of the raw materials (mainly fabric) at the source of printing /weaving
- Benchmarking the company's products, samples and accessories with others in the industry and submitting competitor analysis to the designers and Business Head
Desired Candidate Profile
What you need to have:- MBA/ Masters in Supply Chain/ Planning
- Prior experience as a Merchandising Head in the apparel sector
- 10+ years of relevant experience (preferable)
- Strong Planning skills
- Analytical aptitude
- Customer FIRST Mindset
- Excellent communication Skills
- Strong interpersonal Skills
- Adept at stakeholder management
- Technology Mindset
- Exposure to process automation
- People management ability
- Strong prioritization and organizing skills
- Ability to get work done through others
- Ability to multitask
- Involvement in the overall application lifecycle
- Design and develop software applications in Scala and Spark
- Understand business requirements and convert them to technical solutions
- Rest API design, implementation, and integration
- Collaborate with Frontend developers and provide mentorship for Junior engineers in the team
- An interest and preferably working experience in agile development methodologies
- A team player, eager to invest in personal and team growth
- Staying up to date with cutting edge technologies and best practices
- Advocate for improvements to product quality, security, and performance
Desired Skills and Experience
- Minimum 1.5+ years of development experience in Scala / Java language
- Strong understanding of the development cycle, programming techniques, and tools.
- Strong problem solving and verbal and written communication skills.
- Experience in working with web development using J2EE or similar frameworks
- Experience in developing REST API’s
- BE in Computer Science
- Experience with Akka or Micro services is a plus
- Experience with Big data technologies like Spark/Hadoop is a plus company offers very competitive compensation packages commensurate with your experience. We offer full benefits, continual career & compensation growth, and many other perks.
Back End development of websites and applications using PHP,
AJAX and JS and their frameworks to create and integrate
functional web standard projects. Taking ready HTML/CSS files
from front end developers and executing the project based on the
logic and wireframes provided by designers
Solid knowledge of PHP, MySQL, JSON, and XML
● Proven experience building data-driven web
applications
● Experience working with API development
● Familiarity with design patterns such as MVC
● Experience with Open Source PHP CMS such as
WordPress or Drupal or Magento
● Comfortable with data modeling, stored
procedures, and views
● Ability to work closely with front end developers
● Knowledge of JavaScript / jQuery skills / HTML / CSS
● Experience building large, scalable applications
● Experience building custom
content management
systems
● Awareness of current development trends in the
coding and development like Docker, Micro
services and an understanding of how these
technologies can improve and impact projects
● Knowledge of GIT or any other version control
software.
Location: Bengaluru or Gurgaon
Salary: Market rate
We need immediate Joiners
1.1 Designation
Engineer, Sr Engineer, Lead and Staff
1.2 Role
Responsible for the software architecture, design, development, testing and documentation for projects. Develop a good understanding of requirements, translate to user stories and tasks, develop the requirements, unit and integration testing and ensuring product quality as per internal and customer’s quality requirements
Responsibilities and Key Result Areas
Primarily responsible for the following:
- Responsible for defining, designing, and implementing common cloud based EMS for Radisys network elements.
- Expected to create innovative solutions in conjunction system architects.
- Key technology themes include cloudification and virtualization knowledge, understanding of building the common platform systems for porting applications.
- Experienced all phases of product life cycle including requirements, design, coding, and testing
- Exposure to software/system Architecture principles and ability to work as part of a team to solve complex technical problems
- Experience in good implementation practices including good design documentation, code reviews, build processes, test automation and debugging skills.
- Knowledge on source control management and system operations. Knowledge on Modeling using higher level design tools is desirable
- Experienced of working in agile scrum teams and understanding of the process to convert the EPICs to user stories and tasks.
- Skill Sets:
- Development experience in embedded systems, Linux, and real-time OS environments.
- Experience in virtualization and containerization of Carrier network functions using tools like –
Openstack, Kubernetes, HELM charts, Open source Message bus, opensource DB like - Mongo, Redis etc.
- Experience in design and implementation of CNFs using Microservices architecture
- Must have worked in the design and development of Telecom EMS/NMS with RAN/FTTH solution is a must.
- Experience with OSS/BSS Integration and deployment in production system
- Hands-on experience in large scale design for EMS and NMS for service based applications, OSS and BSS
- Must have worked in building EMS System Architecture, designs, specifications for service provisioning, OAM and configuration, FCAPS functionality, provisioning and configuration of network elements
- Experience with developing Mirco-services in a container, orchestration, CI/CD based environment
- Experience on any one of the scripting language - Python, Perl, TCL, shell scripting
- Knowledge of a Cloud and software automation tools/framework (chef, puppet, ansible, PowerShell etc)
- Experience in protocols (SNMP/MIB, NETCONF/YANG, SFTP, Syslog, REST/RESTCONF, OF-CONFIG, SOAP)
- Understanding of Network Security protocols like IPSEC
- Understanding of IPv4 / IPv6
- Good programming skills (Java, Spring Boot, GoLang, REST, Hibernate, OSGi, JPA, Ansible playbooks, Perl and Shell scripts)
- Soft Skills
- Good communication skills (written, verbal, presentation and listening)
- Good mentoring skills
- Good demonstration skills and customer interaction
- Active team player & excellent interpersonal interactions skills in a team work environment
- Must have ability to drive and demand result from team, resolve technical conflicts
- Ability to front end big customers / operators with technical and business acumen desirable
Qualification and Experience
- 5 o 12 years of industry experience in EMS and cloud technologies
- Graduate/Post graduate in Computer Science / Electronics Engineering in the relevant field
Responsibilities for Data Architect
- Research and properly evaluate sources of information to determine possible limitations in reliability or usability
- Apply sampling techniques to effectively determine and define ideal categories to be questioned
- Compare and analyze provided statistical information to identify patterns, relationships and problems
- Define and utilize statistical methods to solve industry-specific problems in varying fields, such as economics and engineering
- Prepare detailed reports for management and other departments by analyzing and interpreting data
- Train assistants and other members of the team how to properly organize findings and read data collected
- Design computer code using various languages to improve and update software and applications
- Refer to previous instances and findings to determine the ideal method for gathering data









