About the company we are hiring for
Here, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind that it is looking to add a Customer Success Associate (Spanish
Speaking) to our growing team. We’ve recently built out a new pooled service offering for
our SMB segment and you will be a key asset in developing and executing the strategy. This
is an exciting opportunity for someone with a solid grasp of customer success processes
who’s looking to take their expertise and leverage it in a hybrid model of pooled service and
dedicated service! You’ll serve as the go-to resource for other team members. Retaining
customers ensures it can maintain its foothold as the market leader in the industry
and execute on our aggressive growth plans.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Success Associate, you'll be responsible for:
● Securing annual subscription renewals and upsell opportunities
● Driving customer adoption, retention, and satisfaction for assigned book of
accounts
● Monitoring and reporting on the health and risk of assigned accounts ●
Managing approximately 150-200 accounts at a time
● Analyzing customer performance data and making recommendations to ensure
revenue growth
● Providing thoughtful, empathetic, and personalized email communication postimplementation
● Supporting our internal Customer Success team by fulfilling partner requests in a timely
manner
● Assisting partners in solving technical and strategy related issues ● Providing best
practices and proactive outreach to partners to ensure they are on their journey to
success
● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience
● Being the voice of the customer back to our Product organization, communicate
trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be
successful in this role will be:
● Curious: By nature, you have a knack for learning the ins-and-outs of software
●Going: You love going above and for teammates and customers
●Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
●Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
●Outgoing: You are enthusiastic and confident in your ability to quickly connect
with new people
Now that we've told you what the job looks like, here are the qualifications we're
looking for in a candidate:
● Willing and able to work in the CEST Time Zone
● 1-2 years of relevant customer success/support experience in a SaaS environment ●
Strong communication skills - you have experience explaining technical concepts to
customers in a professional and thoughtful manner
● Experience being customer centric - you have the ability to understand customer
pain points and genuine desire to help our customers resolve issues ● Experience
working with software or the ability to learn a wide variety of tools ● Fluent in
Spanish
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Summary
We are looking for an experienced Technical Project Manager with 6–7 years of experience in software project management. The ideal candidate should have strong expertise in Agile methodologies, Jira administration, sprint planning, release management, stakeholder communication, and team leadership. The candidate will be responsible for driving end-to-end project execution, ensuring timely delivery of high-quality software releases, and coordinating with cross-functional teams and customers.
Key Responsibilities
- Lead and manage multiple software development projects from initiation to production release.
- Configure and administer Jira projects, workflows, dashboards, boards, permissions, and reports.
- Manage Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement.
- Define, implement, and continuously improve Agile sprint management processes.
- Monitor project progress, identify risks, and ensure timely mitigation.
- Plan, coordinate, and execute production releases with zero or minimal downtime.
- Ensure on-time delivery of software releases while maintaining quality standards.
- Publish regular project status reports, release updates, and performance metrics to stakeholders.
- Collaborate closely with Product Managers, Developers, QA teams, DevOps, Customers, and Business stakeholders.
- Track project KPIs, software metrics, team velocity, and resource utilization.
- Drive issue resolution by coordinating with internal teams and customers.
- Handle customer escalations and ensure prompt resolution of production issues.
- Facilitate cross-functional communication and maintain project documentation.
- Mentor and manage project teams to achieve delivery excellence.
Required Skills
- 6–7 years of experience in Technical Project Management within software development.
- Strong hands-on experience in Jira configuration and administration.
- Excellent knowledge of Agile/Scrum methodologies and Sprint Management.
- Experience in release planning, production deployment, and release governance.
- Strong understanding of SDLC and software delivery lifecycle.
- Experience in project planning, estimation, resource allocation, and risk management.
- Ability to monitor project health using software metrics and reporting dashboards.
- Strong stakeholder management and communication skills.
- Experience in handling customer-facing projects and production support.
- Excellent leadership, problem-solving, and decision-making abilities.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
Key Responsibilities:
1.Lead PCB design projects from concept through production, including schematic capture, layout, and design reviews.
2.Define system architecture and translate requirements into optimized PCB designs.
3.Ensure compliance with signal integrity (SI), power integrity (PI), EMI/EMC standards, and manufacturability guidelines.
4.Conduct design validation and testing of prototypes, debugging issues using oscilloscopes, logic analyzers, and other lab equipment.
5.Collaborate with cross-functional teams (software, mechanical, manufacturing) to ensure seamless integration.
6. Drive component selection with emphasis on footprint compatibility, thermal management, and supply chain availability.
7.Maintain detailed documentation including PCB design files, fabrication notes, and assembly instructions.
Technical Skills Required:
1.Strong knowledge of high-speed digital PCB design.
2.Experience with multi-layer PCB design, including power planes, ground planes, and stack-up optimization.
3.Familiarity with embedded systems PCB design.
4.Understanding of communication protocol implementations at PCB level.
5.Hands-on experience with DFM/DFT (Design for Manufacturability/Testing) and working with PCB fabrication/assembly vendors.
6.Proficiency in lab equipment for validation (oscilloscopes, spectrum analyzers, network analyzers).
7.Translate technical specifications from device datasheets into efficient circuit layouts, ensuring all electrical constraints and performance requirements are met.
Who can apply:
Experience: Minimum 2years to 5years of relevant industry experience
Amazon Web Services (AWS)Job description
- Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
- Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
- Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
- Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
- Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
- Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
- Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
- Provide expertise on commercially structuring deals to differentiate from the competition
- Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
- Work alongside Global Sales Leads, generating future pipeline
- Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
- Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
- Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
- Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
- Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
- Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
- Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level
Cloud Skills
- Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
- AWS , AZURE , Google Cloud Hybrid Cloud , Cloud Infrastructure , Private Cloud
Python
Machine Learning (ML)Amazon Web Services (AWS)Relevant Experience:
• 3-5 years
Required Skills
• In-depth experience with Python and OO concepts
• Experience with using NumPy, Pandas, or similar AI/ML libraries
• Deep understanding of multi-process architecture and threading limitations of Python
• Expert knowledge of Python and related frameworks including Django and Flask.
• Experience in Machine Learning and Artificial Intelligence
• Good understanding of relational data modeling concepts and comfortable with SQL
• databases.
• Good understanding of AWS / Azure cloud
• Nice to have
• Experience / Exposure in Chat BOT or Voice BOT
• Experience in Lambda Function OR Azure Functions
• Exposure to Financial Domain
Additional Skillsets Desired:
• Ability to work with clients and key stakeholders to ensure requirements are met
• Strong problem-solving and debugging skills
• Passion to work in a start-up environment and readiness to dabble with challenging
• Ability to work in both a solo and team environment
• Proven ability to communicate technical information coherently, both verbally and into internal team and external customers, maintaining a customer focused
Role and Responsibilities :-
- Manage the development, launch of new features and growth of the eCommerce site
- Understanding the different products and features as per the domain.
- Design the product road map.
- Ensure all content and consumer journeys are optimised for user experience and deliver the best experience across mobile, tablet and desktop
- Develop and lead relationships with internal and external third parties (i.e., finance, logistics, supply chain) to ensure that the E-comm proposition works flawless end-to-end for the consumer
- Responsible for innovating and creating the next generation of growth opportunities and programmes to further accelerate ecommerce revenue growth
- Work collaboratively with engineering and design to translate product specifications into designs that can be implemented and tested to find the best performing solutions
- Ongoing optimisation of customer journeys to drive transactions, with a laser focus on the mobile/web experience
- Develop and continually enhance a launch process "check-list".
E-Commerce Product Manager must have :-
- Strong Product Management experience from any industry or sector, such as; eCommerce, Retail, FMCG, Retail, Tech, Start-ups, Travel, Media, Fintech, Insurance etc.
- Experience of subscription and eCommerce businesses is a significant plus.
- Start-up experience (as founder/early employee) a significant plus
- Owned and managed extensive cross-functional teams
- Experience communicating technical questions and problems for stakeholders outside engineering and product
Hello
Job Description
Requirements
Benefits
NodeJS (Node.js)
MongoDB
ExpressWe are looking for a Software Engineer responsible for the development of backend APIs, services. Your primary focus will be the development of REST APIs and Unit-tests for code. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.
Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Requirements:
- Sound knowledge in web application development using Node, JavaScript.
- Designing and creating RESTful APIs.
- 3-4 years of experience in node and javascript.
- Experience with databases like Elasticsearch, Redis.
- Experience using best coding practices, design patterns.
- Must have very good analytical skills.
- Proficient understanding of code versioning tools such as Git.
- Familiarity with continuous integration.
- Basic Knowledge in JIRA.
- Good to have familiarity with Docker.
- Good to have knowledge in Kafka, WSO2 Siddhi.
HTML/CSS
BootstrapPreferred Experience & Expertise:
• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.
• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design
• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.
• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.
• 2+ years of hands-on development experience in JavaScript & TypeScript.
• Familiarity with the domains of
▪ Data Management & Governance
▪ Business Process & Workflow Management
▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)
• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences
• Artistic eye for design with ability to think creatively
• Accuracy, attention to detail and mastery of information, navigation, and visual design
• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.
• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends
• Excellent interpersonal and communication skills to communicate ideas to developers
• Multi-tasking and time management skills, with the ability to prioritize tasks
• Ability to work both independently and in a team
• Professional approach to time, costs, and deadline
- Developing content for blogs, articles, app descriptions, social media, and the company website.
- Write in “American English” as the audience is a US consumer audience
- Identifying customers’ needs and recommending new content to address gaps in the current content.
- Build and manage our social media profiles and presence across channels you deem relevant
- Curate and create interesting, relevant, and trending content people look forward to every day
- Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.
- Ideate and execute world-class social promotions and campaigns and track their success
- Work alongside other marketers to create content that educates and entertains our audience and supports marketing goals.
- Drive consistent, relevant traffic and leads from our social network presence.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon