Customer Success Associate - Spanish Speaking

A Delhi NCR based Applied AI & Consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. We are a motley crew of smart, passionate and nice people who believe you can build a high performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy.

Our illustrious angels include unicorn founders, serial entrepreneurs with exits, tech & consumer industry stalwarts and investment professionals/bankers.

We are hiring for our founding team (in Delhi NCR only, no remote) that will take the product from prototype to a landing! Opportunity for disproportionate non-linear impact, learning and wealth creation in a classic 0-1 with a Silicon Valley caliber founding team.

Key Responsibilities:

1.   Data Strategy and Vision:

·       Develop and drive the company's data analytics strategy, aligning it with overall business goals.

·       Define the vision for data analytics, outlining clear objectives and key results (OKRs) to measure success.

2.   Data Analysis and Interpretation:

·       Oversee the analysis of complex datasets to extract valuable insights, trends, and patterns.

·       Utilize statistical methods and data visualization techniques to present findings in a clear and compelling manner to both technical and non-technical stakeholders.

3.   Data Infrastructure and Tools:

·       Evaluate, select, and implement advanced analytics tools and platforms to enhance data processing and analysis capabilities.

·       Collaborate with IT teams to ensure a robust and scalable data infrastructure, including data storage, retrieval, and security protocols.

4.   Collaboration and Stakeholder Management:

·       Collaborate cross-functionally with teams such as marketing, sales, and product development to identify opportunities for data-driven optimizations.

·       Act as a liaison between technical and non-technical teams, ensuring effective communication of data insights and recommendations.

5.   Performance Measurement:

·       Establish key performance indicators (KPIs) and metrics to measure the impact of data analytics initiatives on business outcomes.

·       Continuously assess and improve the accuracy and relevance of analytical models and methodologies.

Qualifications:

• Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or related field.
• Proven experience (5+ years) in data analytics, with a focus on leading analytics teams and driving strategic initiatives.
• Proficiency in data analysis tools such as Python, R, SQL, and advanced knowledge of data visualization tools.
• Strong understanding of statistical methods, machine learning algorithms, and predictive modelling techniques.
• Excellent communication skills, both written and verbal, to effectively convey complex findings to diverse audie 

● Understand as a social product right from our top of the funnel, the free  and the pro features for Teenagers

● Understand the target User personal

● Ideating on new program pathways and working with subject matter experts on building an active, project based learning curriculum

● Responsible for the management and organisation of all programs, across the free and paid offering

● Building data driven structures to understand the effectiveness of learning and engagement initiatives

● Coordinating with the Business, Marketing, Product and Operations teams to drive learning and engagement objectives

● Build a culture of continuous learning and constructive feedback within the team geared toward futuristic learning vision

Expectations and Skills

● Bring founder’s mindset to work everyday, high ownership and drive to make a dent, high ambition

● Super high creativity and innovation driven approach to learning

● Proven Expertise in setting up and scaling Masterclasses (Cohort based live courses) and/or Project based learning pedagogy

● Proven Experience (5+ years) in managing large specialized teams

● Understanding of a social product and the category is building and complete alignment with the mission

● Hands on leadership, we don’t want managers but amazing leaders who can drive a sports team like culture by being the Captain rather than the Coach

● Fast iterations and super fast learning temperament as a leader

● Ability to handle multiple tasks, channels, diverse global team members

● Very strong in setting processes, dashboards, workflows, tracers, project management tools to keep everyone sane as we scale!

● Deep user understanding and user driven approach rather than business focused only

We are looking for a solid firmware testing professional who can intuitively develop test plans and test tools as needed.

This individual will be accountable for driving day-to-day execution and must be able to understand the existing system and its implementation, then architect test strategy and tools to ensure solid deliverables for external customers.

Design and drive integration and test effort Work with system/software/hardware engineers to understand system requirements and limitations to see through what needs to be tested. Prioritize test effort and development as our deliverable plans may be adjusted Proactively learn our system design and implementation to drive test effort along with each milestone.

Required Skills:

Proven experience in test-in-loop development (SIL, HIL).

Proficiency with VISA instrument drivers.

Hands-on experience with lab equipment, especially Mixed Domain Oscilloscopes (MDO).

Strong expertise in embedded systems, including hardware and software components.

Proficiency in Python for scripting and automation of test processes.

Familiarity with Jenkins or other CI/CD frameworks (Azure preferred).

Experience with source control systems, particularly GIT.

General experience in writing and debugging tests.

Background in networking is preferred.

Exposure to DevOps practices and SQL is an advantage.

Qualifications:

B.Tech. (Electronics, E&E, CSE), M.Tech (Electronics), Phd (Electronics)

Other Requirements:

H1B Visa ready

WHAT YOU'LL DO

- Support customers by providing helpful information, answering questions, and responding to complaints.

- Knowledge of how to talk and communicate effectively.

- Think fast and understand situations and come up with the best possible solution.

- First point of contact for photographers, clients and customers majorly through Chats/Emails.

- Quick in responding to Live chats and Inbound Calls

- Work effectively with the team.

WHAT YOU'LL NEED

- 2 to 5 years of experience.

- Comfortable with rotational shifts if needed.

- Telephone ease

- Prior experience in Customer Service - Voice or Semi voice

- Fluent English and excellent communication

- Rigorous, hardworking, but fun

- Challenging & Goal oriented mindset

- Prior experience in customer relationships is a plus.

- Basic French language written and spoken language is a plus.

As a Vue.js Developer, you will be responsible for developing user interfaces and web applications using Vue.js framework, collaborating with cross-functional teams, and implementing front-end solutions that align with business requirements.

Responsibilities:

• Develop and maintain user-facing features using Vue.js framework.
• Collaborate with the design and backend teams to implement intuitive and responsive user interfaces.
• Write clean, maintainable, and reusable code using best practices and coding standards.
• Optimize application performance and ensure scalability.
• Participate in code reviews, bug fixing, and troubleshooting to ensure high-quality deliverables.
• Work closely with product managers and stakeholders to understand business requirements and translate them into technical solutions.
• Stay up-to-date with the latest trends and advancements in Vue.js and front-end development.
• Mentor and provide guidance to junior developers when needed.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of professional experience as a Vue.js Developer or a similar role.
• Strong proficiency in Vue.js and its core principles.
• Proficient understanding of HTML5, CSS3, and JavaScript.
• Experience with Vue CLI, Vuex, Vue Router, and other relevant Vue.js libraries and tools.
• Solid understanding of RESTful APIs and integration of front-end applications with backend services.
• Familiarity with version control systems such as Git.
• Experience with testing frameworks (e.g., Jest, Mocha) and writing unit tests.
• Strong problem-solving skills and the ability to debug complex issues.
• Excellent collaboration and communication skills.
• Self-motivated with the ability to work independently and in a team environment.

Preferred Qualifications:

• Experience with other front-end frameworks such as React or Angular.
• Knowledge of server-side technologies such as Node.js or Express.js.
• Familiarity with Agile/Scrum methodologies.

You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Intern

 will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.

• Coordinate with other support functions to develop marketing material
• Define schedules, handle posting on social media
• Keep an eye on the trends, suggest and execute campaigns around them
• Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
• Design, build and maintain social media presence, increase the availability of multiple platforms
• Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

• BS/MS, BMM degree in marketing or a related field
• Proven working experience of 0-1 year in digital marketing & contribution to B2B sales if any
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience with A/B and multivariate experiments
• Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement
• Eager to learn and grow from marketing coordinator to digital marketing executive

With 14+ years of expertise in e-commerce, our client provides AI-powered solutions for quick scale-up of brands and equips them to serve a global audience efficiently. From Texas to India, it operates from 6 different locations and processes 5 million orders annually and are amongst the top 25 sellers on Amazon and Walmart.com.

Founded by entrepreneurs with rich international experience, this leading online store of USA works with over 2000 brands which include many known brands in the US and covers almost all major categories like beauty and healthcare, electronics and gadgets, furniture, toys and apparel and others.

It has won several accolades including Inc 5000, fastest-growing companies, two years in a row.

• Managing inputs, category profit & loss, promotion management, auditing and analysis, vendor escalations, and concise communications
• Growing selection, improving terms and cost structures, and building long-term relationships with vendors for the sub-categories assigned
• Demonstrating customer and category knowledge, being an advocate for a quality customer experience, and understanding the competition and industry
• Being responsible for long term growth opportunities and risk identification, planning, communicating, and partnering with internal teams
• Demonstrating a deep understanding of Online retail tools and becoming advocates for tool enhancements
• Attracting talent and making the right hiring decision, setting goals, and resource planning for the team
• Visiting trade shows in the US and other countries as per process requirements
• Creating mechanisms to help on-board new talent to the organization by continuously building a network of talent inside and outside of the company
• Effectively coaching and giving feedback to direct reports to help develop talent and supporting career development
• Setting and balancing goals across the team to optimize performance against department goals and employee development

Desired Candidate Profile

• 10+ years of experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing, or e- commerce
• Strong understanding of category, product, and vendor performance
• Proficiency in Excel
• Proven analytical skills
• Proven negotiation skills
• Proven experience leading teams & cross-functional projects
• Influencing abilities and vendor management experience
• Ability to think and react in a high-energy, fast-paced environment
• Ability to operate simultaneously and effectively in both tactical and strategic modes
• A willingness to roll up sleeves to get things done
• Ability to work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization
• Preferably a valid US Visa