Immediate Hiring for Customer Success Manager with 4 to 6 years
Role Overview:
We are looking for a proactive and detail-oriented B2C Customer Success Manager with prior experience in the EdTech space. The ideal candidate should have a strong grasp of consumer-facing operations, learner journey management, cross-functional coordination, and operational analytics.
Key Responsibilities:
Oversee day-to-day B2C operations with a focus on process efficiency and learner satisfaction
Manage student onboarding, support, retention, and engagement workflows
Coordinate with Product, Sales, Marketing, and Academic teams for smooth operations
Monitor KPIs like NPS, dropout rates, and course completion to identify improvement areas
Build and manage SOPs, automation tools, and dashboards for scalability
Handle escalations and resolve operational roadblocks swiftly
Lead a team and ensure timely execution of operational goals
Preferred Skills:
Strong understanding of EdTech learner lifecycle
Experience with CRM tools (e.g., Zoho, Salesforce) and ticketing systems
Excellent communication and stakeholder management skills
Data-driven mindset with proficiency in Excel/Sheets and basic reporting tools
Shubham Vishwakarma
Full Stack Developer - Averlon
About learners point
About
"Learners Point" refers to several different educational and training institutions, so it's important to clarify which one you're interested in. Here's a breakdown of some prominent ones:
1. Learners Point Academy (Dubai, UAE & India)
- Overview: This is a well-recognized, ISO 9001:2015 certified institute that has been providing corporate and individual training in the MENA region since 2001. They are KHDA-accredited in Dubai and have expanded to India (Bangalore and Kozhikode).
- Mission: To empower individuals and organizations with skills for success in a rapidly changing world through transformative learning experiences.
- Courses Offered: They offer a wide range of certified courses across various domains, including:
- IT: Data Science, AI, Machine Learning, Cybersecurity, UI/UX, Web Development, ERPs (SAP), Microsoft Power Platforms.
- Finance: Certified Management Accountant (CMA), Financial Modeling, IFRS.
- Management & HR: Certified HR Manager (CHRM), Strategic HR Management, Project Management (PMP), Leadership Skills, Business Administration.
- Logistics and Supply Chain: CIPS accreditations.
- Sales and Marketing: Digital Marketing, Social Media Marketing.
- Soft Skills: Communication, Public Speaking, Emotional Intelligence.
- Language Training: Spoken English, Arabic, French, German, Russian.
- Key Features:
- Customized training solutions for individuals and corporates.
- Experienced and qualified trainers.
- Focus on practical, career-oriented skills.
- Accreditations from recognized bodies like KHDA, CPD UK, HRCI, and CIPS.
- Locations:
- Dubai, UAE: Suite 610 - 6th Floor, The Business Center, Opp to Burjuman Centre, Adjacent to Burjuman Metro Station Exit 4, Khalid Bin Walid Street.
- Bangalore, India: No. 460/454, 3rd Floor, HSR Layout, 5th Sector, Teachers Colony, Sarjapura Ring Road, Bangalore, Karnataka.
- Kozhikode, India: 2nd Floor, Agni Arcade, Kodamalikunn Medical College, Thondayad, Kozhikode, Kerala.
- Reviews: Generally positive reviews highlight responsive staff, helpful instructors, and well-organized course material, with many students successfully clearing certifications.
2. Learning Point Foundation (Bangalore, India)
- Overview: This is a foundation primarily focused on providing education and support to underprivileged individuals in Bangalore's slum areas, including dropouts and women.
- Mission: To make education accessible to all, empower individuals and communities to break the cycle of poverty, and build a bright future.
- Key Initiatives:
- Educating underprivileged communities.
- Encouraging dropout students (offering NIOS system for 10th and 12th standard).
- Empowering women.
- Supporting Huffaz & Aalims with modern education and skills.
- Youth education.
- Counselling and aid.
- Location: No. 2/1, 1st Cross, Masjid Street, BSA Road, Bengaluru, Karnataka 560005.
- Reviews: Positive reviews commend their initiative in educating economically deprived youth and providing a supportive learning environment.
3. Learners Point Commerce Academy (LPCA) (Gurgaon, India)
- Overview: This academy specializes in providing coaching for commerce students, including Class XI, XII (CBSE & ICSE), and professional courses like CA (CPT, IPCC, Final), CS, and ICWA.
- Key Features:
- Result-oriented approach with a focus on practical application.
- Specialized and experienced faculty.
- Comprehensive study material.
- Small batch sizes for personalized attention.
- Location: Block – C, 1306-1307, Lower Ground Floor, Sushant Lok-1, Gurgaon- 122002, Haryana, Delhi NCR, India.
4. The Learning Point (India - various locations/focuses)
- There are also other entities named "The Learning Point" or similar, which might focus on specific areas like:
- NEET/JEE Coaching: Some "Learning Point" institutes offer coaching for competitive exams like NEET and JEE in India.
- Programming/IT Training: Another "Learners Point" in Siliguri, West Bengal, focuses on programming courses (Java, Python, Web Designing, Android App Development, etc.).
- CAD Training: A "Learners Point" in Coimbatore, Tamil Nadu, specializes in CAD training (AutoCAD, Solidworks, 3ds Max, Catia).
Candid answers by the company
Learners Point Academy was founded in the year 2001. It is a training institute located in Dubai that offers career coaching and corporate training. They are known for providing customized training solutions to both individuals and corporations, focusing on building skills for success in today's competitive environment
Company social profiles
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Job Highlights
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3 years real-life experience in mobile advertising
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Experience in compelling solution/ emerging market
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Analyze quantitatively,scope technical requirement
Job Description:
- Create roadmaps and write PRDs for a wide range of ad tech components
- Monitor and analyse the performance and improve the experience of the users and Ad partners
- Be data-driven and able to think on your feet to solve problems and find innovative solutions in bridging the gap between the KaiOS ecosystem and the wider advertising industry
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- Research the digital marketing ecosystem and players in order to inform product priorities and uncover innovation opportunities
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- Come as you are, we’re looking for someone with at least 3 years real-life experience in mobile advertising
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- Sound business judgment as well as ability to think clearly, analyse quantitatively, problem-solve, scope technical requirements and prioritize
- Previous experience with emerging markets, or making money with your own app/service, or other off-the-beaten-path challenges is a strong plus
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon