Customer Service Executive (Chat/Email Process)

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
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TVL Media is a performance driven marketing agency where design is not decoration. Design here drives attention, recall, clicks, conversions, and brand authority. You will work with founders, marketers, and strategists who move fast and expect clarity, originality, and execution speed.

If you need spoon-feeding, this role is not for you.

If you enjoy ownership, creative pressure, and visible impact, read on.

What You Will Do (Core Responsibilities)

Brand & Campaign Design

• Create high impact visuals for digital campaigns across Instagram, Meta Ads, Google Display, landing pages, and websites
• Translate brand strategy into visual systems, not just single creatives
• Design campaign identities including typography, color logic, layout systems, and visual hierarchy
• Maintain consistency while pushing creative boundaries

Social & Performance Creative

• Design scroll-stopping creatives for Instagram, LinkedIn, YouTube thumbnails, and paid ads
• Understand how design affects CTR, retention, and conversions
• Work closely with performance marketers to iterate creatives based on data
• Create A/B variants fast without killing visual quality

Motion & Modern Formats

• Design for short-form video formats including Reels, Shorts, and Stories
• Create motion graphics using After Effects or equivalent tools
• Understand pacing, hooks, and visual storytelling for 3 to 30 second formats

Speed & Ownership

• Handle multiple brands simultaneously without quality drop
• Work with tight timelines and fast feedback loops
• Take ownership from brief to final output
• Push back when a brief is weak and propose better creative directions

Must-Have Skills (Non-Negotiable)

Design Fundamentals

• Strong command over visual hierarchy, typography, spacing, and color theory
• Ability to design clean, premium layouts without over-designing
• Deep understanding of branding beyond logo design

Tools Expertise

• Advanced proficiency in Figma for layouts, systems, and collaboration
• Strong hands-on experience with Photoshop and Illustrator
• Working knowledge of After Effects for motion design
• Comfort with exporting optimized assets for web and ads

Creative Thinking

• Ability to think in concepts, not just visuals
• Can explain why a design works and what problem it solves
• Knows how to adapt trends without blindly copying them
• Strong sense of modern internet aesthetics

Marketing Awareness

• Clear understanding of marketing funnels and audience psychology
• Experience designing for lead generation and conversion-focused pages
• Knows how design supports copy, CTA, and offer positioning

Experience We Are Looking For

• 1 to 3 years of experience in a creative agency or high-growth startup
• Proven portfolio showing brand work, social media creatives, ads, and landing pages
• Experience working with multiple brands across industries
• Demonstrated ability to handle feedback professionally and iterate fast
• Prior experience collaborating with marketers, founders, or growth teams

What Will Make You Stand Out

• You think in systems, not just individual creatives
• You can design premium brands and high-energy performance ads
• You understand Gen Z and millennial visual language
• You can work independently without constant supervision
• You bring ideas to the table instead of waiting for instructions

What You Will NOT Do

• You will not just resize creatives all day
• You will not blindly follow trends without thinking
• You will not work in silos
• You will not design without understanding the goal

How We Judge You

• Your portfolio quality and clarity of thinking
• Your ability to explain design decisions
• Your speed without compromising taste
• Your hunger to grow creatively

Final Note

This role is for designers who want to build taste, speed, and impact.

If you want a safe, slow, routine design job, this is not it.

If you want to level up fast and create work that actually gets seen, welcome.

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

• RESPONSIBILITIES:

• BASIC SKILLS:

• Contract length: 12 Month

Position: Retail sales manager

Experience: 5+ year in jewellery retail sales

salary: Negotiable

Location:: Gurgaon; delhi

Industry: Retail/ Jewellery

Job Summary:

We are looking for an experienced and dynamic Retail Sales Manager to oversee the daily operations of our jewellery showroom. The ideal candidate will be responsible for driving sales, managing staff, ensuring excellent customer service, and maintaining the showroom aesthetics and inventory.

Key Responsibilities:

Sales & Customer Service:

• Achieve and exceed monthly and annual sales targets.
• Build and maintain relationships with customers to enhance loyalty and repeat business.
• Train staff on sales techniques, product knowledge, and customer engagement.
• Ensure high standards of customer service, handling inquiries, concerns, and complaints efficiently.
• Drive promotions, discounts, and festive offers to maximize revenue.

Showroom & Inventory Management:

• Maintain the showroom cleanliness, organization, and visual appeal.
• Ensure all jewellery pieces are displayed attractively as per brand guidelines.
• Oversee stock levels, track sales trends, and coordinate with the purchasing team for restocking.
• Conduct regular stock audits and ensure loss prevention.

Team Management:

• Lead, mentor, and motivate the sales team to achieve showroom goals.
• Conduct training sessions on sales techniques, jewellery trends, and customer handling.
• Schedule shifts and assign duties to optimize workforce efficiency.
• Monitor team performance and provide constructive feedback for improvement.

Marketing & Business Development:

• Implement in-store marketing campaigns and collaborate with digital marketing teams for promotions.
• Engage in local community events to promote brand awareness.
• Identify new business opportunities, partnerships, and collaborations.

Administrative & Compliance:

• Ensure all transactions are processed accurately through billing software.
• Maintain proper documentation of sales, stock movement, and customer records.
• Ensure compliance with legal and company policies, including safety measures and security protocols.

mail updated resume with current salary-

email: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8

Job Role

As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption.

Job Location: Indore | Full Time | Experience: 2 yrs & above | Salary ∝ Expertise | Rs.5L ~ Rs.12L |

Responsibilities:

• Familiar with the software development life cycle (SDLC) from analysis to deployment.
• Comply with coding standards and technical design.
• Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions.
• Adapts structured coding styles for easy review, testing, and maintainability of the code.
• Integrate the developed functionality and/or component into a fully functional system.
• Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live system.
• Verify user feedback in making system more stable and easy.
• Work closely with the Product manager, designers, and other peer developers.
• Preparing technical training documents for onboarding new engineers.

Requirements

• Bachelor’s degree in computer science or equivalent practical experience.
• 2+ years of experience as a Software Engineer or Software Developer or in a relevant role.
• Smart Hands-on coder who can independently architect solutions and mentor team members.
• Solid experience in PHP, Node, Mongo, and MySQL
• Should have good Web service and Web application fundamentals
• Understanding of OOPS concepts, Persistence, Threading.
• Should have worked with HTML/ CSS/ Jquery/ Js / API.
• Knowledgeable in data structures and algorithms.
• Experience with open-source projects.
• Experience in designing interactive applications.
• A background in Engineering with sound oral and written communication skills.
• Prior experience with AWS, Azure, Google or OpenStack will be a plus.
• Hands-on a google cloud platform and Experience in Suite CRM is an added advantage.

   

Your application should include

• Details about applications you have previously worked on
• A GitHub or stack overflow profile if you have one.

What we offer

• Competitive salary, Startup Flexibility
• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.

At Klozet, We are building a launchpad for fashion designers and a virtual cloud-based wardrobe for the consumers. To do that we are creating a simple and beautiful product experience.
We are looking for a mindful, empathetic, self-motivated member to join our team to help us move thinking forward. With a strong focus on growth and personal development, Klozet is the ideal place to take your career to the next level in a fast-paced environment built on mutual trust and respect.

What will you do?

As a core technical member of the team, you'll architect and build the mobile app from scratch. You'll be working closely with the core and technology team to lead engineering planning, and bring an innovative and delightful product to life. You'll sweat the details and make things shine. You'll grow our engineering team and build a high-performance engineering culture.

Who are you?

• You have 2+ years of experience in high scale products. Experience in e-commerce products will be a plus.
• You have experience in React native development and have built products in a start-up environment.
• You have a stronghold on programming, architecture, design pattern to lead long term scalable, stable and flexible tech.
• You are flexible, dedicated, team leader, curious and passionate about learning.

We'd particularly love it if:

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• You have experience with react native build tools.
• You are familiar with native iOS and android development.
• You have experience in RESTful APIs, automated testing suites like Jest & mocha.

Sounds like you? We'd love to hear from you.

This role is based out of Gurgaon.