Customer Service Executive (Chat/Email Process)

Role Overview

We are seeking an experienced Python Backend Developer with strong expertise in SDK development, API design, and application security. The ideal candidate will build robust backend systems, integrate third-party services, and ensure secure, scalable backend operations.

Key Responsibilities

• Design, develop, and maintain backend services using Python and modern frameworks (e.g., FastAPI, Django, Flask).
• Build and maintain SDKs to support internal and external integrations.
• Develop clean, scalable, and reusable RESTful and/or GraphQL APIs.
• Implement and enforce security best practices, including authentication, authorization, encryption, secrets management, and OWASP guidelines.
• Collaborate with frontend, DevOps, and product teams to deliver end-to-end features.
• Integrate external APIs and third-party services efficiently and securely.
• Optimize backend performance, scalability, logging, and monitoring.
• Write automated tests and maintain high code quality through CI/CD pipelines.
• Work with client SMEs to understand existing workflows, formulas, rules, and translate them into maintainable backend services

·       Consume and work with existing data models and database schemas (SQL/NoSQL) to support analytical workflows, operational planning applications, and integration of machine learning outputs into backend services.

·       Leverage Redis (or similar in-memory stores) for caching and performance optimization, ensuring fast response times for data-driven APIs and applications.

·       Utilize middleware, message queues, and streaming technologies (e.g., Kafka, Event Hubs, RabbitMQ) to build reliable, scalable data flows and event-driven backend services.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Software Engineering, Data Science or a related field
• Proven experience of 5+ years as a Python Developer specializing in backend systems.
• Hands-on experience with SDK design, development, and documentation.
• Strong knowledge of API development (REST, GraphQL), API versioning, and standards.
• Strong understanding of data modeling, multi-source data integration (SQL/NoSQL/warehouse), and analytical data flows.
• Solid understanding of application security, including:
• OAuth2, JWT, API keys
• Secure coding practices
• Data privacy & encryption
• Security testing & vulnerability mitigation
• Experience with Python frameworks such as FastAPI, Django, Flask.
• Knowledge of databases (PostgreSQL, MySQL, MongoDB, Redis).
• Familiarity with CI/CD, Git, Docker, Kubernetes and cloud platforms (AWS, GCP, Azure).
• Experience with caching (Redis), asynchronous processing, and performance tuning for low-latency user interactions.
• Knowledge of message brokers (Kafka, Event Hubs, RabbitMQ) and event-driven architecture for workflow orchestration.
• Strong analytical skills with complex Excel models, including familiarity with advanced formulas, pivot tables, and user-defined Excel functions

Preferred Qualifications

• Experience building public or enterprise-level SDKs.
• Hands-on experience with event-driven architectures, message queues, or streaming technologies
• Familiarity with workflow orchestration tools (e.g., Airflow, Prefect, Dagster, Azure Data Factory)
• Familiarity with data warehousing or analytical query optimization (Snowflake, BigQuery, Synapse, Redshift).
• Exposure to MLOps tools like MLflow, BentoML, Seldon, SageMaker, Vertex AI, or Databricks ML.

Competencies:

·       Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·       Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·       Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·       Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·       Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

Application Details

Ready to make an impact? Apply today and become part of the QX Impact team!

Roles and Responsibilities:

• Assist in daily accounting operations (entries, invoicing, reconciliations)
• Support preparation of monthly financial statements
• Help manage accounts receivable and payable
• Manage invoices, vendor payments, and petty cash.
• Assist with GST, TDS, and other tax filings
• Coordinate with internal teams for budget tracking
• 
  

WHAT WILL YOU NEED TO SUCCEED?

• Pursuing or recently completed B.Com / M.Com / MBA (Finance)
• Familiarity with accounting tools like Tally (preferred)
• Strong Excel skills – must know VLOOKUP, Pivot Tables, SUMIF, Filters, etc.
• Detail-oriented and strong with numbers
• Eager to learn and take ownership of tasks
• Available to work from office (Indiranagar, Bangalore)

Requirements:

• 4-6 years of experience in developing Enterprise Web Applications using Java/J2EE technologies with a good professional track record.
• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Proficient knowledge in Servlets, JDBC & JSP.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Strong knowledge of Exception Handling, Collections, File I/O Streams, Interfaces, and logging mechanisms is a must.
• Experience in developing REST APIs and integration of third-party APIs.
• Proficient knowledge in SQL/PLSQL.
• Expertise in application/web server deployment and connection pooling techniques.
• Cloud deployment (AWS & Azure) will be an added advantage.
• Experience in Version Control tools like Git, Bitbucket, etc.
• Experience in data security and protocols is a must.
• Maven and IDE tools experience is a must.
• Multi-threading and serialization techniques knowledge is a must.
• Good understanding of end-to-end software development lifecycle.
• Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven. Good communication with interpersonal skills.
• Open to learning new technologies and domains.
• A good team player and ready to take up new challenges
• Languages: Java(J2SE), J2EE (Servlets, JSPs, JDBC)
• Databases: MySQL, Oracle, SQL Server, PostgreSQL.
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure (Good to have)
• Version Control tools: Git, Bitbucket.
• Deployment Servers: Tomcat, JBoss, and Web sphere
• Build Tools: Gradle/Maven

About You: ● Education ranging from a Bachelor’s of Science degree in computer science or related engineering degree. ● 12+ years of high level API, abstraction layers, and application software development experience. ● 5+ years experience building scalable, serverless solutions in GCP or AWS ● 4+ years of experience in Python, MongoDB ● Experience with large-scale distributed systems and streaming data services. ● Experience building, developing, and maintaining cloud native infrastructure, serverless architecture, micro-operations, and workflow automation. ● You are a hardworking problem-solver who thrives in finding solutions to difficult technical challenges. ● Experience with modern high-level languages and databases including Javascript, MongoDB, and Python. ● Experience in Github, Gitlab, CI/CD, Jira, unit testing, integration testing, regression testing, and collaborative documentation. ● Expertise with GCP, Kubernetes, Docker, or containerization, is a great plus. ● Ability to write and assess clean, functional, high quality and testable code for each of our projects. ● Positive and proactive, solution-focused contributor and team motivation.

We are looking "Partner Management Executive" for Reputed Client @ Permanent Role

Experience: 3 - 5 Years

Skills :

· Build a joint business plan with the Identified set of partners by aligning the priorities of both organizations for a mutually beneficial relationship.

· Develop and maintain strong relationships with partners Executive management teams, and field teams & work closely to execute strategic and tactical engagements.

· Manage the Partner performance by tracking Partner partner pipeline and achieving revenue goals.

· Provide support and guidance to partners on product and solution offerings

· Create a Cadence with partners on Weekly, monthly, and Quarterly review mechanisms with the field and executive teams.

· Create a collaboration between the Partner executive and field teams with the sales team to align joint go to market efforts

· Monitor industry trends and stay up to date on competitors and market conditions

· Develop and implement channel partner programs, such as training, marketing, and incentives

· Measure and report on the performance of channel partners, using metrics such as sales and revenue

· Identify, resolve & challenge conflicts proactively, both internally and externally

Basic Qualifications & Requirements, & Experience For This Role:

· 3+ years in partner sales and development or alliance development in the software/technology industry.

· Experience engaging and influencing senior executives in Partner Organizations and familiarity with decision making processes and partner guidance and influencing for establishing and growing new partnerships.

· Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel marketing, solution architect teams, product management, and account management teams.

· Experience in working with different kind of Partners in India and abroad—distributors, value added resellers, Value value-added resellers

· Deep strategic advisor and executive relationship management experience driving sales with partners in commercial businesses.

· Strong experience of collaborating with virtual teams across functions and geographies.

· Inclusive and collaborative - driving teamwork and cross-team alignment

· Strong partner relationship management and solution development skills

· Excellent communication and presentation skills with a high degree of comfort

· Challenger mentality, leveraging internal and/or external resources, conflict resolution, and follow through

· Experience with technology platforms and solutions with a reasonable level of technical proficiency

· Bachelor’s .and master’s degree required (Sales, Marketing, Business Operations or similar).

Location : Madurai

Overview

Telstra is Australia’s leading telecommunications and technology company, with operations in more than 20 countries, including In India where we’re building a new Innovation and Capability Centre (ICC) in Bangalore.

We’re growing, fast, and for you that means many exciting opportunities to develop your career at Telstra. Join us on this exciting journey, and together, we’ll reimagine the future.

Why Telstra?

• We're an iconic Australian company with a rich heritage that's been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
• International presence spanning over 20 countries.
• We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
• At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow's modes of communication with our innovation driven teams.

Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of!

Our GBS team

The mission of the Global Business Services (GBS) unit is to leverage talent, technology and partnership to create growth, value, innovation and differentiation via a service mindset. 

Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.

The role with us

As a Senior Software Engineer, you thrive on understanding and translating customer needs into new products and capability. You apply deep technical expertise and experience in software application layer solutions, to develop and deliver scalable design blueprints across the end-to-end software development life cycle. Your continuous learning and improvement mindset, collaboration and influencing skills are critical to success in this role.

What you'll work on

As a Software Engineer, you will be working on development project which will be based on API transitions, API Management ,API Monetization engine (based on Java, Springboot & AWS) and high traffic transactions.

Key responsibilities

As a Senior Software Engineer, you apply deep experience and technical know-how in the Software Engineering domain with-

• 7-10 years of experience

• Design, build and maintain multiple complex software application technologies and their interaction with Telstra processes and systems

• Develop innovative software that maintains data/network security management, and leverage set processes to reduce the time between commission and production

• Authentically engage with and influence a multi-stakeholder landscape to translate customer needs into leading-edge software application products, services or systems that meet Telstra’s time, cost and quality standards 

• Collaborate with team members and key stakeholders, seeking support, direction and buy-in to gather deep insights about the challenges and opportunities of our software application technologies and platforms

• Significantly contribute to continuous improvement initiatives of our systems and processes, to help define ‘best practice’ corporate testing standards and drive improved outcomes (e.g. productivity, customer experience and/or profitability)

• Lead initiatives or components of initiatives in line with the strategic direction of your team/mission, that have a significant degree of impact to the function or cross-functionally

• Take ownership of your own actions and decisions to drive positive outcomes within your team/mission, and provide guidance to more junior engineers in order to support their development and contribution to team/mission outcomes 

Why join us?

The work is complex and challenging, but will put you at the forefront of technological change as it happens and offer you career experiences you won’t find anywhere else.

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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate. 

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

• Writing clear and error-free content for a website that reflects the company’s voice
• Meeting with clients to understand their message, brand voice and target audience
• Proposing copy concepts in an engaging way for clients and carrying out projects once they are approved
• Interpreting creative direction and technical information and turning them into persuasive copy concepts
• Collaborating with PR and marketing departments to brainstorm and develop a variety of marketing materials
• Working with clients to edit and modify the copy to meet their content expectations

• Bachelor’s degree or equivalent experience in communication or marketing
• Experience producing copy for print and digital media channels
• Proven success in producing copy for advertising or marketing campaigns
• Exceptional skill in social media writing, including use of hashtags and relevant acronyms
• Proficiency with common office software
• Experience with SEO concepts and social media marketing
• Creativity, adaptability and the ability to work collaboratively with a team
• 2-3 years of experience in creative copywriting. 

Location: Mumbai