Customer Service Executive (Chat/Email Process)

About Product :

Instanodes:

Instanodes is a leading provider of Web3 infrastructure, offering robust and scalable solutions for blockchain developers and businesses. Our mission is to simplify the complexities of blockchain technology, enabling our clients to focus on building innovative and disruptive applications. We are passionate about empowering the decentralized future and are seeking a talented and driven Product Manager to join our team.

About the Role:

We are looking for an experienced and entrepreneurial Product Manager to lead the growth and development of Instanodes. You will be responsible for the overall product strategy, roadmap, and execution, with a keen focus on driving P&L, securing fundraises, and shaping the long-term vision of the product. You will work closely with engineering, marketing, sales, and leadership to ensure Instanodes remains at the forefront of the Web3 infrastructure landscape.

Responsibilities:

• Product Strategy & Roadmap: Define and champion the product vision, strategy, and roadmap for Instanodes, aligning with the company's overall goals and objectives.
• Market Analysis & Competitive Intelligence: Conduct in-depth market research, analyze competitor offerings (Zeeve, Alchemy, Quicknode, etc.), and identify opportunities for differentiation and growth.
• User Research & Customer Understanding: Deeply understand the needs and pain points of Web3 developers and businesses through user research, customer interviews, and data analysis.
• Product Development & Execution: Translate user needs into detailed product specifications and user stories, prioritize features, and manage the product backlog. Collaborate closely with engineering to ensure timely and high-quality product delivery.
• Go-to-Market Strategy & Launch Planning: Develop and execute go-to-market strategies for new product features and releases.
• Growth & Metrics: Define and track key performance indicators (KPIs) to measure product success. Analyze product usage data to identify areas for improvement and growth.
• P&L Management: Own the P&L for Instanodes, focusing on revenue generation, cost optimization, and profitability.
• Fundraising: Support fundraising efforts by developing compelling investment materials, presenting to investors, and contributing to due diligence processes.
• Team Leadership & Collaboration: Foster a collaborative and high-performing product team environment. Mentor and guide junior product team members.

Qualifications:

• 5+ years of experience in product management, with a focus on B2B SaaS or infrastructure products.
• Strong understanding of blockchain technology, Web3 concepts, and the decentralized ecosystem.
• Familiarity with the competitive landscape of Web3 infrastructure providers (Zeeve, Alchemy, Quicknode, etc.).
• Proven track record of successfully launching and growing products.
• Excellent analytical and problem-solving skills.
• Strong communication, interpersonal, and presentation skills.
• Experience with agile development methodologies.
• Experience with P&L management and fundraising is a plus.

We are seeking a highly skilled Senior Java Developer with expertise in Microservices architecture and Spring Boot to join our dynamic team. The ideal candidate will be responsible for designing, developing, and deploying scalable, high-performance backend solutions.

Key Responsibilities:

• Design, develop, and maintain Java-based applications using Spring Boot and Microservices architecture.
• Develop and implement RESTful APIs and integrate them with front-end components.
• Optimize application performance and ensure high availability and scalability.
• Collaborate with cross-functional teams to gather and analyze business requirements.
• Implement security best practices, including authentication and authorization mechanisms.
• Develop and maintain unit and integration tests to ensure robust software quality.
• Work with DevOps teams to automate CI/CD pipelines and ensure smooth deployment processes.
• Monitor and troubleshoot production issues, providing efficient resolutions.
• Stay updated with emerging technologies and best practices in Java development and cloud-native applications.

Required Skills & Qualifications:

• 8+ years of hands-on experience in Java development.
• Expertise in Spring Boot, Spring MVC, Spring Cloud, and other Spring frameworks.
• Strong experience with Microservices architecture and API development.
• Proficiency in RESTful services, JSON, and Swagger/OpenAPI.
• Hands-on experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis).
• Familiarity with message brokers like Kafka or RabbitMQ.
• Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure, or GCP).
• Solid understanding of CI/CD pipelines using Jenkins, GitLab, or similar tools.
• Strong problem-solving skills and the ability to work in an agile development environment.
• Excellent communication and teamwork skills.

Nice-to-Have:

• Experience with GraphQL and event-driven architecture.
• Knowledge of reactive programming using WebFlux.
• Familiarity with observability tools like Prometheus, Grafana, ELK stack.

We are looking for a motivated and enthusiastic Junior Business Development Executive to join our growing team at Rudra Innovative Software Pvt. Ltd. The ideal candidate will be responsible for generating leads, building client relationships, and helping to drive business growth.

Key Responsibilities:

• Identify and generate potential business leads through online platforms and research
• Reach out to international clients via emails, LinkedIn, and other professional platforms
• Schedule meetings and follow up with prospects
• Collaborate with the sales and marketing team to achieve targets
• Maintain accurate records of leads, opportunities, and client communication
• Assist in preparing proposals, quotations, and presentations

Required Skills:

• Strong communication and interpersonal skills
• Good understanding of IT services and sales cycle
• Familiarity with platforms like LinkedIn, Upwork, and email marketing tools
• Ability to work independently as well as in a team
• Basic knowledge of CRM tools is a plus

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field
• 6 months to 2 years of relevant experience in a BDE/IT Sales role
• Strong English communication (written & verbal) is mandatory

What We Offer:

• Growth opportunities within the organization
• Positive and collaborative work environment
• Competitive salary and incentive structure
• Opportunity to work with global clients

Type, Location

Full Time @ Anywhere in India

Desired Experience

2+ years

Job Description

What You’ll Do

● Deploy, automate and maintain web-scale infrastructure with leading public cloud vendors such as Amazon Web Services, Digital Ocean & Google Cloud Platform.

● Take charge of DevOps activities for CI/CD with the latest tech stacks.

● Acquire industry-recognized, professional cloud certifications (AWS/Google) in the capacity of developer or architect Devise multi-region technical solutions.

● Implementing the DevOps philosophy and strategy across different domains in organisation.

● Build automation at various levels, including code deployment to streamline release process

● Will be responsible for architecture of cloud services

● 24*7 monitoring of the infrastructure

● Use programming/scripting in your day-to-day work

● Have shell experience - for example Powershell on Windows, or BASH on *nix

● Use a Version Control System, preferably git

● Hands on at least one CLI/SDK/API of at least one public cloud ( GCP, AWS, DO)

● Scalability, HA and troubleshooting of web-scale applications.

● Infrastructure-As-Code tools like Terraform, CloudFormation

● CI/CD systems such as Jenkins, CircleCI

● Container technologies such as Docker, Kubernetes, OpenShift

● Monitoring and alerting systems: e.g. NewRelic, AWS CloudWatch, Google StackDriver, Graphite, Nagios/ICINGA

What you bring to the table

● Hands on experience in Cloud compute services, Cloud Function, Networking, Load balancing, Autoscaling.

● Hands on with GCP/AWS Compute & Networking services i.e. Compute Engine, App Engine, Kubernetes Engine, Cloud Function, Networking (VPC, Firewall, Load Balancer), Cloud SQL, Datastore.

● DBs: Postgresql, MySQL, Elastic Search, Redis, kafka, MongoDB or other NoSQL systems

● Configuration management tools such as Ansible/Chef/Puppet

Bonus if you have…

● Basic understanding of Networking(routing, switching, dns) and Storage

● Basic understanding of Protocol such as UDP/TCP

● Basic understanding of Cloud computing

● Basic understanding of Cloud computing models like SaaS, PaaS

● Basic understanding of git or any other source code repo

● Basic understanding of Databases(sql/no sql)

● Great problem solving skills

● Good in communication

● Adaptive to learning

We are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai.  This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in  November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.

Platform details are listed below :

1. A SaaS platform for educators to simplify the management of their classes and

workshops. Educators get access to a dashboard and use our Class Management tool

to create listings, view registrations, manage bookings and payments. The dashboard

also provides analytics for teachers to track visitor traffic, see drop offs and

understand which social media channel generates maximum ROI for them.

1. Discovery & Booking Platform for parents so that they can search, view and book

classes and workshops for their children.

Top 2 role must have’s

1. You should have REACT JS experience of building a product
2. You should be willing to work in a very early stage startup( Not funded yet)

Tech skills required for this role:

• Front end design in REACT JS at least 1.5 years
• AWS server
• Mongo Database
• API's written in Nodejs

• Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
• Communicate with product designers and developers to understand product details and documentation requirements.
• Gather and analyze technical and product information to document new or changing product functionality.
• Produce high-quality documentation that is appropriate for its intended audience
• Create video tutorials, help manuals to help end-users use applications
• Write easy-to-understand user interface text, online help, and guides
• Good command over the English language
• Excellent skills in content presentation
• Hardworking & Committed
• Self-Learner

• Responsible for independently managing all day-to-day payroll activities including coordination with the key internal teams as well as external payroll vendor to ensure an accurate and timely payroll on a periodical basis. 
• Responsible for interfacing within the company and outside in all matters related to HR 
• Handling end to end Onboarding & Exit of employees 
• Preparing & updating employee records relating to hiring, confirmation, transferring, termination, etc
• Responsible for accurate and timely payment of applicable taxes and filing of related returns. Eg. EPF, ESI, PT, TDS, etc.
• Ensure all labor laws compliances are fully complied with and reports are updated at all times.
• Ensure timely input to the Banking/Finance team towards disbursement of salaries.
• Handle all labor law compliances and notices.
• Manage Employee Benefit programs and ensure timely disbursement of benefits.
• Manage the generation of actuarial reports such as gratuity, leave encashment, etc
• Responsible for providing necessary information and explanations for internal and external audits.
• Respond to employee inquiries on payroll issues or concerns.
• Maintain confidentiality of payroll operations and data at all times.
• Preparation of MIS reports
• Preparation of all kinds of HR reports and documents required 
• Handling employee grievances and complaints 
• Other requirements and assignments as needed 

Required Candidate profile: 

• Education: Post-Graduate, MBA HR
• At least 5 years of end to end payroll experience
• Excellent written and spoken English
• Able to work under pressure, meet deadlines and adapt constantly to change.
• Good time management skills
• Excellent attention to detail
• Strong interpersonal skills and ability to handle employee queries.
• Ability to communicate well with all the stakeholders 
• Ability to be the interface between the employees and the organization 
• Able to communicate well within the organization and be the interface for the organization outside