Customer Service Executive (Chat/Email Process) at Burgundy Hospitality pvt ltd · Mumbai · 2 - 5 years · ₹2.4L - ₹4.2L / yr · Profitable · Posted 16 Jul 2024

Customer Service Executive (Chat/Email Process)
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.

About Burgundy Hospitality pvt ltd
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While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech
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Making conversation with the prospective SME business owners and moving them to a product demonstration Collaborate with all internal and external teams and perform troubleshooting on all client issues and ensure timely resolution. Close sales with qualified leads to generate new business and ensure the client’s needs are met Encourage potential clients to buy premium products and close the best possible deal Build customer relationships with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them using our services again Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organisation unique
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👴 Experience:
2-6 Years
🔍 Notice Period:
Upto 30 Days
🔑
Sample CVs
✅ Must Have
MBA graduates preferred 2+ years of relevant experience as a business development executive
Strong problem identification and objections resolution skills Tech-savvy with the ability to make complex technical matters easy- to understand even for nontechnical people
Excellent phone and cold calling skills. Excellent verbal and written communication skills Ability to multitask, prioritize, and manage time effectively
Experience of working in a fast-growing unstructured startup environment In-depth experience of market research in SME SaaS-tech or SMB segments is preferred
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Zendesk and Fresh Desk experience
Product/SAAS/SME/SMB sales Background
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Ok Credit
Khatabook
Testbook
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Flowbiz
Shiprocket
LendingKart
Razorpay
Paytm
Coverfox
Upgrad
Cleartax
Small Case
Udaan
Moglix
Dukaan
Dream 11
❌ Strictly Avoid
Candidates who are in their late 30s since the workforce of this company is young and they should be able to fit the culture.
30+ days of the notice period.
Don't consider the candidates from Byju's or Whitehat Junior.
Ignore the candidates from the Ed-Tech industry, who have completely worked with the ed-tech companies
Additional Hacks
There will be 5 rounds of interviews for this role
Client Screening
Aptitude
Discussion with the department head
Problem-solving round
Fitment discussion with the CEO
While screening the profile make sure candidates should be from B2B and B2C SaaS-based companies or startup but not from Ed-tech
2. Integrating back-end services with Angular/Node.js based front end needs








