Customer Service Executive (Chat/Email Process)

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Must Have:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

Requirement:

• Degree/ Diploma in Graphic designing
• Ability to develop creative ideas and concepts, choosing the appropriate digital platfoms and style to meet the client's objectives.
• Proficiency in Various Graphic Design software for making banners, info-graphics, posters, etc
• Would manage the entire process of defining requirements, visualizing and creating graphics that includes illustrations, logos, layouts, photos, videos
• Creativity and Graphic Design skills.
• Strong instinct for visually engaging design
• Design evangelist with a strong eye for details and an innovative bent of mind
• Ability to defend your design direction and reasoning if challenged in client meetings
• Minimum 3 years working in a similar role 

Job Responsibilities:

• Interact with clients - AD or CD, and understand the brief and scope of projects
• Work with the Brand Strategist to add creative direction for digital marketing campaigns
• Create artworks for use across digital channels such as social media, Google ads, Websites etc.
• Work with the Brand Strategist for the internal branding and creative communication
• You will be working with a diverse team of strategists, copywriters, marketers and business development leads to bring client campaigns to life.

Introduction :

iOS is one of the world’s leading mobile platforms, which makes Aertrip’s iOS app supremely important. Millions of users worldwide shall access Aertrip via the iOS app. You will have the opportunity to build one of the most amazingly designed apps in the world. The app shall be a benchmark - not just in the field of travel but for app developers worldwide across categories. So far, we've built a reasonably-sized, high-powered team and are always striving to be the best place to work we can be.

Our Tech Deck :

Architecture

Linux

Docker

HAProxy

Nagios

Munin

Backend & Servers

PHP

MySql

MongoDB

Redis

Memcached

Frontend

JavaScript

jQuery

Sass/Less

GruntJs

Bower

NPM

Repositories

Git

Collaboration

Slack

Evernote

Google Drive

Your Part :

You would be responsible for the complete development and continuous improvement of our iOS app.

Preferred Qualification & Experience :

Bachelor's Degree in Computer Science or equivalent experience/knowledge

5+ years of software engineering

3+ years of IOS platform experience, with strong background in algorithms.

Proficient with Swift, Objective-C, and Cocoa Touch

Experience with iOS frameworks such as X Code, Core Data, Core Animation, etc.

Familiarity with RESTful APIs to connect iOS applications to back-end services

Understanding of Apple’s design principles and interface guidelines

Knowledge of third party SDK integrations.

Hands-on technical experience with scalable Architecture.

Unit-test code for robustness, including edge cases, usability, and general reliability

Experience with performance and memory tuning

Familiarity with cloud message APIs and push notifications

Knowledge of other web technologies and UI/UX standards

Proficient understanding of code versioning tools such as Git

Preferred Skills & Abilities :

As a Developer:

Write clean, manageable code and maintain proper documentation

Capable of designing large applications with stabllity and performance

Continuously discover, evaluate, and implement new technologies and frameworks to maximise development efficiency

Excellent command over Data Structures and Algorithms

Familiarity with continuous integration

Strong problem solving and analytical skills

Knack for benchmarking and optimization

Passion for quality and innovation

An eye for detail

As a team player

Collaborate with cross-functional teams to define, design, and ship new features

Ability to manage and drive small teams

Ability to work independently in small teams

Estimate timelines and deliver as per schedule

Responsible and capable of meeting tight deadlines

Thrive in a variable and demanding startup environment

Collaborate with multiple disciplines like product, engineering, marketing, research and support, and enjoy working in a collaborative environment

Understand technical and business needs and fulfil them

Job Description:

We are looking for good JavaScript developers who are proficient with React.js. 

Responsibilities

• Developing new user-facing features using React.js.
• Have 2-4 years of experience.
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience with data structure libraries (e.g., Immutable.js
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• A knack for benchmarking and optimization

We are looking for a Public Relations (PR) Specialist to take on full responsibility for creating, planning, and executing public relations strategies in order to maintain and enhance the perception of our company among various internal and external audiences.

• Create PR plans and strategies
• Improve the quality of the company’s voice via different online and offline channels
• Serve as a first contact person for all media queries
• Write press releases, media announcements, speeches and other PR copy
• Prepare presentations for media briefings and other meetings
• Organize and oversee company events such as fairs, open days, seminars, conferences, etc.
• Provide effective crisis management solutions in times of need
• Suggest effective ways of peaceful resolving any internal or external disputes
• Conduct research and analyze public opinion
• Build and maintain targeted media lists, and nurture relationships with key reporters
• Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
• Collaborate with external stakeholders including public affairs offices, consumer organizations, and professional societies 
  
  

Requirements:

• Previous working experience as Public Relations Specialist for 3 years
• Hands-on experience with a variety of different PR campaigns 
• Applicable knowledge in copywriting and editing
• Experience with diverse social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.)
• Excellent communication, presentation and leadership skills
• Outstanding organizational and time management skills
• Passion for public speaking
• Attention to details
  
  

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Business Development Manager, you will  work as an individual performers to deliver on the company’s revenue goals as well as take care of the Business Development team.

Responsibilities-

• As Business Development Manager, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
• Individual performance along with team target
• Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
•  
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit-

• 2+ years of experience relevant experience.
• Has very strong communication and convincing skills.
• Must be target-oriented and handled 10 executives.
• Must be a graduate.

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.