Customer Service Executive (Chat/Email Process)
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.
About Burgundy Hospitality pvt ltd
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Responsibilities and Duties
Develop high-quality software design and architecture.
Achieve the timeline with quality delivery of assigned tasks.
Able to do technical analysis and code review.
Able to troubleshoot internal & production bugs.
Coordinate and support to project co-ordinator/project manager.
Development coding standards are achieved.
Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.
Adopt new technology in quick time.
Implement Unit tests and Functional tests to ascertain highest quality of deliverables.
Identify, prioritize and execute tasks in the software development life cycle.
Understand business needs and know how to implement needs in system to meet business needs.
Able to create the technical documents.
Able to leading team members and planning of team’s task.
Design, develop, modify, implement, and support software components anywhere in the software stack.
Work in close partnership with cross-functional teams and management.
Requirements
Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.
Having good Release management, Cloud Management & Data base management knowledge
Having fluency in Agile methodology
Having knowledge of Power BI / Tablue will be added advantage
Soft skills – Manager level skill
Critical thinker and creative mindset and the ability to approach a problem creatively.
Ability to provide in-depth evaluation and analysis of unique complex technological issues.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
We have opportunities for Freshly Qualified CA's, Semi Qualified and Article with JVB & Co. |
Join us to obtain the expertise that will enable you to accomplish your professional career goals. |
We are specialized in : |
1) Internal Audit / Management Audit |
2) Enterprise Risk Management |
3) Internal Financial Control |
4) System Audits |
5) Bank Audits |
6) RERA Compliance |
7) Forensic Audits |
QA Engineer will work closely with the entire project team to review the overall functional and non-functional requirements, while keeping a user's perspective in mind.
- Reviewing quality specifications and technical design documents to provide timely and meaningful feedback.
- Creating detailed, comprehensive and well-structured test plans and test cases.
- Estimating, prioritizing, planning and coordinating quality testing activities.
- Managing a small team of QA engineers and working on the project with the team.
Required Skills:
- Experience with React JS and Redux.
• A background in building JavaScript UI applications, with a strong understanding of UI frameworks and paradigms available including concepts like asynchronous programming, closures, types, and ES6.
• HTML/CSS experience, including concepts like layout, specificity, cross-browser compatibility, and accessibility
• Experience with browser APIs and optimizing front-end performance. Understand the full web technology stack, e.g. HTML, CSS, HTTP, cookies, headers, asset loading / caching.
• Have a deep understanding of frontend application structure and architecture
• Have great customer empathy and appreciate the User’s experience
• Experience with unit testing, using test frameworks like Jest, Mocha, Enzyme etc.
• Experience in Web Development end-to-end, from design to release.
• Experience or aspiration to be a full stack developer(Node.js).
- Oversee the company's finances, providing leadership and coordination in financial reporting, treasury management accounting, and compliance
- Be a key part of the senior team, working closely with the CEO and senior leadership
- Take responsibility for funding documentation, diligence, and related financial coordination
- Strike alliances with leading banking and financial institutions for financial operations, marketplace operations, and the like
- Work in an entrepreneurial environment (i.e. open office, no separate cubicles, flat travel policies with economy class travel and no five-star stays, a hands-on, do-it-yourself culture, etc) and display a similar entrepreneurial spirit
Requirements
- Exceptional interpersonal skills and demonstrated leadership abilities
- Entrepreneurial at heart and likes to take ownership
- Excellent analytical skills, motivated, hardworking and self-driven leader
- Should have experience in building and scaling finance teams from scratch
- The leader is expected to be a team player with experience in managing people and projects, a self-starter with a proactive attitude
- The ability to interact with stakeholders internal and external is essential
Specific Prior Experience In
- Financial reporting & statutory compliance:
- Provide daily/weekly/monthly financial and management information reports including budget vs actual
- Responsible for accounting and financial systems, 100% statutory compliance and timely, adequate controls, and accurate bookkeeping
- Ensure legal and licensing compliance with periodic scanning of business models
- Taxation and audits:
- Develop appropriate processes to reduce the tax burden. Monitor compliance with statutory authorities for taxation
- Liaise with external auditors to ensure timely and smooth closure of financials. Smoothly complete statutory and internal audits
● 3-5 years’ experience managing end to end Software Product Lifecycle from product
research, market research, competitive analysis, ideation, planning, positioning,
roadmap development, requirements development, till product launch
● Proven ability to deliver projects from inception to completion and manage projects
within time and budget constraints
● Deep knowledge of Scrum project management and related experience with project
management methodologies
● Perform user acceptance testing and research to understand the end user’s needs
and experience managing release schedules and deployment strategies
● Experience working across multiple teams with excellent communication,
coordination, and organizational skills
● Communicate product and business requirements by documenting high-level
requirements and user stories
● Collaborate with the UI/ UX team to produce clear wireframes, workflows and visual
designs ready for handoff to development and QA team
● Enjoy building professional relationships and are skilled at resolving differences of
opinion and unite a team
● Knowledge of software change management principles
Required Skills:
● Have solid Product Management experience and an in-depth understanding of
product management processes and frameworks
● Excellent verbal and written communication skills
● Extremely organized and focused on the high-value outcome
● A self-starter who is organized, can identify key focus areas and prioritize time
commitment
● You have a start-up mentality with a “no job too small” and a “go-getter” attitude
● Candidates with past startup experience in SaaS domain would be preferred
If you think you would be a good fit, we'd love to hear from you!
Company Name - Focus Datatech System Pvt Ltd, Pune
Job Description -
OVM AND SERVER TASKS
- Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance.
- Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning.
- NFS file sharing and the Linux automounter.
- Perform installation and configuration of operating systems, applications and storage provisioning.
- Process improvements and makes recommendations in continuous quality improvements.
- Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners.
- Working closely with internal development teams, database teams and implementation teams to deliver a new solution.
- Managing the 24*7 Production support.
- Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc.
- Giving technical support and configure according to the requirement for the Development Team.
- Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases.
- Solving login Problem, handling troubleshooting, installation and many more.
- Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.