
Customer Service Executive (Chat/Email Process)
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.

About Burgundy Hospitality pvt ltd
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- People-oriented and results-driven.
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Working Hours: 7 PM- 4 AM || Mon- Fri
Working Location: Alkapuri, Vadodara
stack).should be proficient in working with technologies like JavaScript, CSS, framework like ReactJS and
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Should have good working knowledge of NoSQL/SQL databases like MongoDB/Postgres etc.
Experience using, operating, and developing on top of cloud infrastructures and services
Experience in Kubernetes/openshift
Dynamic personality who is able to be proactive and adapt to the evolving architectural and technological directions.
Goal-oriented with the ability to work as part of a team; flexible, with the ability to work on different topics at the same time
Excellent communication skills; knowledge of and experience with agile programming practices and pair programming practices
Experience in multiple modern programming languages like Go, Python, React.Js, etc
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Working experience of distributed systems
Best Opportunity for Experienced Professionals
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In depth understanding of data management (e.g. permissions, recovery, security and monitoring)
Hands on experience with MS SQL Server.
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Excellent analytical and organization skills.
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Job Type: Full Time
Job Location: India- Bangalore/Pune
Reporting To: Manager ERP Solutions/Director Cloud Engineering
Work Hours: 9 hours (Indian Shift)
Main Duties and Responsibilities:
The candidate will be responsible for interacting with internal and external customers, gather requirements, map it to the system design solution if required, discuss it with Functional consultant and deploy/implement it and post implementation support.
Qualifications:
BSc Computer Science, Electronics, MSc/MCA, PGDCA or any equivalent degree
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Personal Qualities and Behavior traits:
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- Good written and verbal communication skills.
- Aptitude for learning new concepts, technologies and understanding them to utilize in a customer facing/service environment.
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Performance Goals
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2- Ensures timely response to client and internal peers.









