
Customer Service Executive (Chat/Email Process)
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.

About Burgundy Hospitality pvt ltd
About
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Type: Full-time
About the Role:
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About Us:
Go4Database, a flagship brand under TJMGLOBAL Digitech Pvt. Ltd., has been a trusted name in the data-driven marketing space since 2012. We specialize in delivering high-quality, verified B2B and B2C contact lists that power the success of marketers, sales teams, and agencies across the globe.
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1. Producing a diverse range of blog posts focused on subjects pertaining to the field
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3. Undertaking comprehensive research into diverse subjects and products.
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7. Creation of marketing campaign material
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Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage.
Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.
Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.
Requirements:
Education and Experience:
A bachelor’s or master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.
Skills & Expertise:
Proficient in ITIL service management frameworks.
Strong analytical and problem-solving abilities.
Experienced in project management methodologies (Agile, Kanban).
Excellent English Communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.
Experience in 24x7 application On call Support and ready to work in shifts on a Hybrid /WFH mode.
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Good knowledge in Frontend Technologies like Frontend & DevOps – skill set given below.
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React JS (v17+), Tanstack, Context, React Router, Redux, Webpack / Vite, Storybook, Jest, React Testing Library, Vitest, Cypress, npm, Restful API, Azure, Azure Devops, Kubernetes, kubeAPI, docker/container, Debug Tools, openSSL, Kustomize, Curl.
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- Responsible for the entire development process for the Internal IP (e.g. Quality Fusion)
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- Working with Senior leadership and stakeholders to present ideas and solutions
- Design client-side and server-side architecture
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- Write effective APIsTest software to ensure responsiveness and efficiency in troubleshooting, debug and upgrade software
- Create security and data protection settings.
- Must have 3+ years’ experience in ASP .NET with C# and VB.NET
- Must have at least 2 years’ experience in SQL Server
- Must have experience working with SOAP and REST Web Services
- Must have experience with SSRS and SSIS
- Must have some experience with MVC framework and Angular JS
- Must be able to work with basic CSS and HTML
- Must be able to work with jQuery and JavaScript
- Experience with Reporting Services, WCF, etc. would be a strong positive
Job description
Role: SFCC Admin/ Support
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- Strong technical experience in production support with SFCC.
- Extensive knowledge in SFCC Business Manager configuration
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- Excellent troubleshooting skills within the SFCC environment
- Working knowledge of version control systems and cloud platforms (Git, GitHub, BitBucket, Jenkins, JIRA, Confluence)
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- Good/working knowledge of Web Services, JSON, JavaScript, XML, AJAX, CSS, jQuery, and UI frameworks for implementation of SFCC solutions
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