Customer Service Executive (Chat/Email Process)

Job Description - 

1. Manual testing
2. should be familiar Java programming languages and should have good problem-solving skills in that programming language.
3. BDD Cucumber framework
4. should be familiar in automation testing tool selenium.
5. should be familiar with API testing manual and automation (widely used tools postman and rest assured library)
6. Good Communication

Roles and Responsibilities

• Develop and execute automation scripts for newly developed features. Modify existing framework to augment feature testing needs.
• Continuously monitor automation test results and ensure no random test failures in automation.
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage.
• Identify quality assurance process gaps and suggest actions for improvement.
• Ensures Zero defect leakages.
• Contribute Non-functional Testing aspects - Performance, Security, and Translation.
• Work closely with the Development team and ensure code is delivered with high code coverage.
• Contribute to continuous Integration and Continuous Deployment.

📌 Detailed Job Description – US & Canada Logistics Expert

Position Title: US & Canada Logistics Expert

Location: Mohali Punjab

Department: Logistics & Operations

Employment Type: Full-Time

Reporting To: Operations Manager / Client Account Manager

Role Overview

The US & Canada Logistics Expert will be responsible for managing end-to-end logistics operations for North American clients, ensuring timely dispatch, accurate tracking, efficient load planning, carrier coordination, documentation accuracy, and customs compliance. This role requires strong operational knowledge of US & Canadian logistics, including ACE/ACI customs processes, FTL/LTL shipments, and freight forwarding coordination.

You will serve as the bridge between shippers, carriers, and customs brokers while maintaining a high level of client satisfaction through effective communication and 24/7 operational support.

Key Responsibilities

• 1. Dispatch & Daily OperationsAssign loads to carriers/drivers based on capacity, location, and schedule.
• Monitor pickup and delivery timelines, ensuring on-time performance (OTP ≥ 95%).
• Maintain communication with drivers for real-time updates.
• Record daily activities in TMS and provide EOD reports to clients.

• 2. Track & TraceProactively track shipments (FTL, LTL, Intermodal, Parcel) across US & Canada.
• Contact drivers/carriers every 2–3 hours for status updates.
• Provide clients with real-time visibility of their shipments.
• Identify exceptions (delays, route changes, breakdowns) and escalate promptly.

• 3. Load Planning & Carrier RelationsExpert knowledge of Load board and arrange loads for trucks
• Plan efficient load assignments considering cost, service levels, and regulations.
• Build and maintain strong relationships with carriers and owner-operators.
• Negotiate freight rates, spot rates, and accessorial charges.
• Maintain a carrier database for recurring business.

• 4. Documentation & Customs SupportPrepare Bills of Lading (BOL), Commercial Invoices, Packing Lists, and PODs.
• Support US brokers with ACE (Automated Commercial Environment) entries.
• Support Canadian brokers with ACI (Advance Commercial Information) filings.
• Ensure accurate HS codes, NAFTA/USMCA compliance, and duty/tax calculations.
• Maintain audit-ready documentation as per CBP (US Customs) & CBSA (Canada Border Services) requirements.

• 5. Freight Forwarding CoordinationCoordinate with international freight forwarders for air & ocean shipments.
• Manage bookings, container tracking, and export/import paperwork.
• Ensure smooth coordination between first-mile, main leg, and last-mile partners.
• Handle exceptions such as rollovers, customs delays, and port congestion.

• 6. Customer & Stakeholder SupportAct as the first point of contact for shippers, carriers, and customs brokers.
• Provide 24/7 coverage (rotational/night shifts) aligned with North American time zones.
• Resolve escalations (missed pickup, damage, misrouted cargo).
• Provide proactive communication to clients for all key milestones.

• Key Performance Indicators (KPIs)On-Time Dispatch & Delivery: ≥ 95% loads dispatched/delivered on schedule.
• Tracking Accuracy: ≥ 98% tracking updates captured in TMS within SLA.
• Documentation Accuracy: ≥ 99% error-free BOL, invoices, and customs filings.
• Carrier Retention: Maintain ≥ 90% repeat carriers for regular routes.
• Customer Satisfaction (CSAT): ≥ 4.5/5 rating from client feedback.
• Issue Resolution TAT: 90% of escalations resolved within 1 business day.

• Required Qualifications2–5 years of relevant experience in US/Canada logistics (dispatch, brokerage, freight forwarding, or customs).
• Strong knowledge of FTL, LTL, Intermodal, and Cross-Border logistics.
• Familiarity with TMS software (McLeod, Rose Rocket, MercuryGate, Truckstop, DAT).
• Understanding of ACE/ACI filing processes and cross-border compliance.
• Excellent English communication skills (written & verbal).
• Proficiency in MS Excel, Google Workspace, and logistics systems.

• Preferred SkillsExperience with freight brokerage or 3PL operations.
• Knowledge of USMCA/NAFTA trade compliance.
• Exposure to air/ocean freight forwarding documentation.
• Ability to work night shifts to support North American business hours.

• Why Join Us?Opportunity to work with leading US & Canadian logistics companies.
• Gain cross-border expertise in freight, dispatch, and customs compliance.
• Fast-track career growth with global exposure.
• Competitive salary, shift allowance, and performance bonuses.

Company: Kredit Venture

About the company:

KreditVenture is seeking a Technical Product Manager to lead the development, strategy, and

execution of our SaaS applications built on top of Loan Origination Systems and Lending Platforms.

This role requires a strong technical background, a product ownership mindset, and the ability to

drive execution through both in-house teams and outsourced vendors. The ideal candidate will play

a key role in aligning business goals with technical implementation, ensuring a scalable, secure,

and user-centric platform.

Job Description

Job Title: Senior Manager / AVP / DVP – Technical Product Manager

Location: Mumbai (Ghatkopar West)

Compensation: Upto 25 LPA

Experience: 7-8 years (Designation will be based on experience)

Qualification: 

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- An MBA is a plus.

 Roles and Responsibilities

Technology Leadership:

• Lead SaaS Platform Development – Strong expertise in full-stack development (Java, Python, MERN stack) and cloud-based architectures.
• API & Workflow Design – Drive microservices-based REST API development and implement business process automation.
• Third-Party Integrations – Enable seamless API integrations with external service providers.
• Code Quality & Best Practices – Ensure code quality, security, and performance optimization through structured audits.

Vendor & Delivery Management:

• Outsourced Vendor Oversight – Manage and collaborate with external development partners, ensuring high-quality and timely delivery.
• Delivery Governance – Define SLAs, monitor vendor performance, and proactively escalate risks.
• Quality Assurance – Ensure vendor deliverables align with product standards and integrate smoothly with internal development.

Collaboration & Stakeholder Engagement:

• Customer Insights & Feedback – Conduct user research and feedback sessions to enhance platform capabilities.
• Product Demos & GTM Support – Showcase platform features to potential clients and support sales & business development initiatives.

Platform Development & Compliance:

• Component Libraries & Workflow Automation – Develop reusable UI components and enable no-code/low-code business workflows.
• Security & Compliance – Ensure adherence to data protection, authentication, and regulatory standards (e.g., GDPR, PCI-DSS).
• Performance Monitoring & Analytics – Define KPIs and drive continuous performance optimization.

Job Title: Cloud Engineer - Azure DevOps

Job Location: Mumbai (Andheri East)

About the company:
MIRACLE HUB CLIENT,   is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise

Skill-sets Required:

• Azure Architecture
• DevOps Expert
• Infrastructure as a code
• Automate CICD pipelines
• Security and Risk Compliance
• Validate Tech Design

Job Role:

• Create a well-informed cloud strategy and manage the adaption process and Azure based architecture
• Develop and organize automated cloud systems
• Work with other teams in continuous integration and continuous deployment pipeline in delivering solutions
• Work closely with IT security to monitor the company's cloud privacy

Desired Candidate Profile:

• Bachelor’s degree in computer science, computer engineering, or relevant field.
• A minimum of 3 years’ experience in a similar role.
• Strong knowledge of database structure systems and data mining.
• Excellent organizational and analytical abilities.
• Outstanding problem solver.
• IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
• Excellent English communication and presentation skills, both verbal and written
• Charismatic, competitive and enthusiastic personality with negotiation skills

Compensation: 12-15 LPA with minimum 5 years of experience. ( OR AS PER LAST DRAWN )

iOS Developer with minimum 7 years of experience and he must expertise in iOS Swift, XMPP, Jabber, messaging and chat services, WebRTC, Ejabberd, Web Sockets and VOIP Calling

• Responsible for design, develop, and implement new ideas and products from scratch.
• You will be interfacing with the server-side engineering team to scale out our apps across thousands of users.
• You will be involved in all aspects of development playing a critical role in the design, planning, development, and submission of our iOS apps.
• Manage and deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support.
• Working directly with developers and product managers to conceptualize, build, test, and realize products/features.
• Optimizing performance for the app and keeping it up to date with the latest industry standards.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

QUALIFICATION:

• Good understanding of Swift, Cocoa framework, Core Data, AutoLayout, UIKit, Xcode & iOS applications.
• Proven hands on experience working with table views, scroll views, delegates, notifications, NS operations, GCD.
• Extensive mobile development experience with iOS Proficiency in Swift.
• More than one application developed end to end for iPhone.
• Experience in writing unit and functional tests.
• Experience in usage of Instruments to detect memory leaks and for performance optimisation.
• Solid understanding of memory management with and without ARC.
• Knowledge of iOS networking and Multithreading.
• Strong sense of good Application UI Design.
• In depth understanding of Apple recommended guidelines and best practices for coding.
• Knowledge of software development best practices including continuous integration, development of high quality code, reusable toolkits and libraries.
• Understanding of prevailing architecture/technology concept.
• Knowledge about Git.
• Able to fit in well within an informal environment.
• High energy level and untiring commitment to drive oneself & the team towards goals.

Responsibilities:

• Develop, improve, and maintain the Rumbl iOS app.
• Ensure the performance, quality, and responsiveness of the app.
• Work closely with designers, backend developers, and QA.
• Define, design, specify, develop, test and ship new features in a timely manner.
• Proactively identify design.
• Implementation errors, performance issues, and bugs.
• Work with the team and fix them e2e.
• Follow process workflows to ensure a smooth operation on a daily basis.
• Work as part of a cohesive and friendly team.
• Build and Release management.
• Exceptional work ethic and enthusiasm to work in a fast-paced development environment.
• Team players with a can-do attitude.
• Efficient Storage Management (Realm.io), State Maintenance, and Memory Management

Requirements:

• Excellent knowledge of iOS dev architecture and platforms.
• Expertise in UI/UX/Motion design transfer to code.
• Proficiency and experience in Swift and Objective C.
• Expertise working with cameras, sensors, low-level 2D and 3D graphics development.
• Experience with Core Data and Core Animation.
• Deep Knowledge of REST APIs, API call processing, and Client back end management.
• Familiarity with Facebook, Snapchat, Twitter, analytics, and other external SDK integration.
• Familiarity with Push notifications, Firebase, and GCM.
• Familiarity with Sketch+Zeplin.
• Experience with benchmarking and optimization.
• Proficient in using Git.
• Working knowledge of Jira integration.
• Proficient in TDD.
• Experience leading a feature to completion and release.
• API processing/Performance optimization.