
Customer Service Executive (Chat/Email Process)
Position – Customer Service Executive (Chat/Email Process)
As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!
Customer Service Executive Duties:
· Respond promptly and professionally to customer inquiries received through email and chat platforms.
· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.
· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.
· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.
· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.
· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.
· Collaborate with internal teams to resolve customer issues and improve overall customer experience.
· Meet or exceed productivity and quality standards set for the role.
· Maintain customer data and records accurately in the designated systems.
Candidate Qualifications & Skill Requirements
· Candidate should ideally have 2 - 5 years of experience in the similar profile
· Graduate (Any)
· Previous experience in customer service or a similar role is preferred.
· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.
· Proficiency in typing with a high level of accuracy and speed.
· Ability to multi-task and effectively manage time in a fast-paced environment.
· Good problem-solving skills and the ability to think critically.
· Excellent interpersonal skills with a customer-centric approach.
· Proficiency in using computers and knowledge of email and chat platforms.

About Burgundy Hospitality pvt ltd
About
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🏢 Department: BMS (Building Management System)
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✅ Engineering degree (Electrical/Electronics/Mechanical)
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Customer consulting: You develop data-driven products in the Snowflake Cloud and connect data & analytics with specialist departments. You develop ELT processes using dbt (data build tool)
Specifying requirements: You develop concrete requirements for future-proof cloud data architectures.
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Job Title: Senior iOS Software Developer
Location: Tardeo, Mumbai
Job Description: We are seeking a highly skilled and experienced Senior iOS Software Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining high-quality iOS applications. You will collaborate closely with cross-functional teams, including product management, design, and backend engineering, to deliver innovative and user-friendly mobile experiences. As a senior developer, you will also mentor junior developers, contribute to architectural decisions, and ensure the scalability and performance of our mobile applications.
Key Responsibilities:
- Design and Development: Lead the design and development of complex iOS applications for a diverse range of verticals including Finance, retail and Healthcare from concept to release, ensuring a seamless user experience.
- Architecture: Make architectural decisions, design scalable solutions, and optimize performance across a range of iOS devices.
- Collaboration: Work closely with product managers, designers, and backend engineers to define, design, and ship new features.
- Code Quality: Write clean, maintainable, and efficient code following best practices for software development, including unit testing and continuous integration.
- Mentorship: Provide technical guidance and mentorship to junior developers, fostering a collaborative and learning-driven environment.
- Problem Solving: Identify and resolve performance issues, bugs, and other technical challenges, ensuring the stability and responsiveness of applications.
- Innovation: You , and actively contribute to the continuous improvement of our development processes.
- Documentation: Create and maintain technical documentation to support development processes, onboarding, and knowledge sharing.
Qualifications:
- Education: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience: Minimum of 5 years of experience in iOS development with a strong portfolio of released applications that can be shared for review.
- Technical Skills:
- Proficiency in Swift and Objective-C.
- Solid understanding of object-oriented programming
- Knowledge of memory management and multi-threading
- Experience with embedded databases and other system data stores
- Strong understanding of iOS frameworks such as UIKit, Core Data, Core Animation, and Core Graphics.
- Good knowledge of performance limits and characteristics
- Good sense of UI design execution principles
- Experience with RESTful APIs, JSON, and third-party libraries to connect to backend services.
- Knowledge of mobile app architecture patterns such as MVC, MVVM, and VIPER.
- Experience with version control systems, preferably Git.
- Familiarity with continuous integration/continuous deployment (CI/CD) pipelines.
- Implementation of automated testing platforms and unit tests, benchmarking and optimization
- Understanding of Apple’s design principles and interface guidelines.
- Soft Skills:
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Leadership experience or potential to lead projects and teams.
Preferred Qualifications:
- Experience with modern iOS tools and frameworks such as SwiftUI and Combine.
- Knowledge of iOS accessibility features and best practices.
- Familiarity with y best practices.
- Experience with automated testing frameworks like XCTest.
- Contributions to open-source projects or active participation in the iOS developer community.
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹1,000,000.00 per year
Location Type:
- In-person
Schedule:
- Day shift
Ability to commute/relocate:
- Tardeo, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
- 4 - 5 years of system engineering experience on any programming language such as Java / .net / Python / angular
- Must have delivered 5 to 6 real time integration engagements for Archer
- Must have experience in developing Custom Objects on Archer to call deployed APIs or Archer’s internal APIs
- Must have strong expertise in developing multi-threaded, scalable applications to support heavy data transactions
- Must have strong expertise in designing applications with architectural patterns such as MVC
- Great to have exposure to DevOps or DevSecOps
- Great to have exposure to source code review or secure coding practices
Your Responsibilities would be to:
- Architect new and optimize existing software codebases and systems used to crawl, launch, run, and monitor the Anakin family of app crawlers
- Deeply own the lifecycle of software, including rolling out to operations, managing configurations, maintaining and upgrading, and supporting end-users
- Configure and optimize the automated testing and deployment systems used to maintain over 1000+ crawlers across the company
- Analyze data and bugs that require in-depth investigations
- Interface directly with external customers including managing relationships and steering requirements
Basic Qualifications:
- Extremely effective, self-driven builder
- 2+ years of experience as a backend software engineer
- 2+ years of experience with Python
- 2+ years of experience with AWS services such as EC2, S3, Lambda, etc.
- Should have managed a team of software engineers
- Deep experience with network debugging across all OSI layers (Wireshark)
- Knowledge of networks or/and cybersecurity
Preferred Skills and Experience
- Broad understanding of the landscape of software engineering design patterns and principles
- Ability to work quickly and accurately in a highly stressful environment during removing bugs in run-time within minutes
- Excellent communicator, both written and verbal
Additional Requirements
- Must be available to work extended hours and weekends when needed to meet critical deadlines
- Must have an aversion to politics and BS. Should let his/her work speak for him/her.
- Must be comfortable with uncertainty. In almost all the cases, your job will be to figure it out.
- Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond.
Job Profile: Software Development Engineer IV - iOS - StoreFront team
Location: Bangalore | Karnataka
ABOUT THE TEAM & ROLE:
Swiggy's StoreFront Engineering team helps customers enjoy personalized discovery and purchase experience across multiple product lines (Stores, Food, Genie and Instamart). The team is enabling this by developing thoughtfully crafted applications, smart cataloging, relevance-based search & intent-driven merchandising, checkout management solutions, and payment systems.
We are looking for engineers who have hands-on experience in building highly reliable distributed systems and have deep expertise in database design & performance tuning. Knowledge of Machine Learning and other Predictive Modeling techniques will be added strength. Few interesting problems we are solving include:
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2. Smart Catalog & Category Intelligence
3. Personalized Search & Merchandising experience
4. Payments
5. Pricing
6. Order Management System
At Swiggy, SDE IV(s) play an integral role in owning end-to-end Design/Architecture of complex systems. They co-own the technology vision of the respective team and significantly contribute to the overall success of the team. They partner with the product/business teams to understand the product features and specifications, translate them into high level and low-level design thereby facilitating the team in design and development of mission critical applications.
What qualities are we looking for?
- Hands on experience in mobile application development for at least
- Hands on working experience in Swift
- Experience in multithreaded programming and memory optimization
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- Working knowledge of iOS Architectural Components and Design Patterns
- Very good debugging skills
- Good knowledge in implementing Pixel Perfect designs
- Good in Data Structures and Algorithm
What will you get to do here?
- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team
- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions
- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create
- Implementation of long term technology vision for your team
- Responsible for complete architecture of your product
- Creating architectures & designs for new solutions around existing/new areas
- Decide technology & tool choices for your team & be responsible for them
Working at Apptroit Technologies Pvt Ltd
Develop faster - with our commitment to the best professional development.
Perform better - as part of a high-performance, empowering culture.
Shape an industry - with a market leader that continues to drive innovation.
Make a difference -by helping improve oral health worldwide.
Position
Reporting to the Director, Global Digital Marketing, the Digital Marketing Manager is responsible for the development and adoption of digital marketing strategies and campaign execution to promote demand generation across the business in assigned markets. The successful candidate will work with key business partners to deploy a consistent operating model across the business and manage the omni-channel deployment of digital marketing initiatives. The ideal candidate will handle communications on status of ongoing initiatives and develop analysis of opportunities in the digital space and own the digital marketing strategy and overall results of the program.
The successful candidate will have a strong background and understanding of not only of digital marketing, but all facets of digital business including analytics, site optimization, and the evolving interactive marketing landscape. Strong working knowledge around digital marketing channels and strategic development of local and global plans is a key component to success in this role.
The Digital Marketing Manager will be responsible for building a culture of quality and performance within the team and to develop data-driven, customer-centric and innovative marketing strategies.
Key Responsibilities
Develop and drive multi-channel digital marketing planning and strategy across the business
- Function as single point of contact for assigned markets to align their strategies to execution on digital channels
- Work’s cross-functionally with stakeholders in the development of strategic digital marketing plans, content and campaigns; drives collaboration on execution, building insights and optimizations with local market execution
- Owns adoption of Digital Marketing Programs and Playbook; works cross-functionally with internal and external partners to ensure adherence and consistency across execution guidelines are met.
- Collaborates with Corporate Marketing, Site Operations, Customer Analytics, and Commercial team partners in the execution of strategic, omni-channel digital marketing campaigns.
- Measures and analyzes performance of all digital campaigns and assess against goals (ROI and KPIs); adjust and execute changes to strategy based on results.
- Develop regular incrementality testing strategies to ensure highly optimized and valuable programs
- Work closely with key stakeholders within the Global Digital Marketing team to drive collaboration and alignment on planning, operations and reporting for all digital marketing initiatives.
The Ideal Candidate Will Have
Key Qualifications and Experience
- Bachelor’s degree in marketing, communication or related field
- At least 5-7 years of experience driving digital marketing programs, execution, and analysis preferably for fast paced industries (healthcare, finance, retail, manufacturing)
- Strong experience in driving B2B and/or B2C demand generation.
- Solid understanding of ecommerce and digital channels (digital advertising, email, social media and web operations)
- Strong communication skills: ability to lead high-level strategic planning sessions and deliver key findings and results to a broad audience
- Experience in supporting global markets a plus
- Experience in working within complex matrixed organizations with multiple stakeholders and dotted lines of responsibility.
- Previous experience with marketing planning tools, a plus.
Requirements
In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:
- Strong analytical skills and data-driven strategy development
- Strong project management experience and organizational skills; ability to handle multiple projects/campaigns simultaneously.
- Results orientation
- Cross-industry subject expertise
- Curiosity and ability to learn
- Plan and execute social media campaigns on all social platforms, Good knowledge of Search engine Optimization, Google Ads, PPC, and other ad campaign tools, Plan strategies for Digital marketing, Find and target audiences, Content creation skills
Excellent communication and organizational skills, KPI Management. - Must Knowledge of these tools SEMrush, Moz, Ahrefs, Mailchimp, sendinblue, Hubspot
- Excellent communication skills and presentable
Company Description
Apptroit is a leading Mobile App & Web Solution Development Company in the USA, UK, UAE and India and serving its clients across the globe. Also having proficient and dedicated Android app developers, iOS App developers, designers and digital marketing experts with a reputation for getting things done. We are well-versed in a variety of operating systems, networks, and databases. We work with just about any technology that a small business would encounter. We use this expertise to help customers with small to mid-sized projects.

IT Security Manager- 8-12 Years
NOTE - We are looking for those candidates who can join immediately or within 15-20 days of the notice period.
Key Responsibilities:
• Lead IT security projects including design and implementation of security infrastructure &software
• Experience working with Linux/UNIX administration"
•
• Define next gen IT security strategy, architecture, and processes for the group
• Analyse business requirements by partnering with key stakeholders across the organization to develop security solutions
• Lead validation of BCP & DR as per the organizational needs
• Experience with framing apolicies, processes and procedures and their implementation of IT Security for both On premise and Cloud infrastructure
• Write or review security-related documents, such as incident reports, proposals, and tactical or strategic initiatives.
• Maintain and manage security for all existing and new IT infrastructure and Applications
• Monitor security performance of information technology systems to drive cost and productivity levels, and to make recommendations for improving & standardization of the IT infrastructure
• Develop strategies for infra and application hardening
• Hands on experience with implementation of various security products & infrastructure
• Testing, troubleshooting, and modifying and ensure no performance impact on the systems so that they operate effectively
• Prepare plan and strategies to ensure security of the organization including both high and low risk events.
• Develop budgets for security operations and new initiatives.
• Coordinate security operations, Audit & Compliance activities along with law enforcement and government agencies.
• Ensure completeness of documentation and have exposure to ISO 27001, ISMS policies
• Work with key IT service providers to ensure industry standard platform, network and endpoint security posture
Key Skills required:
• Critical Infrastructure Management- (Manage SPI, Certification resources and infrastructure)
• WAF – Barracuda, Cloudflare, Akamai
• Cloud Security – AWS and Azure are preferred
• Work with Software and teams in resolving vulnerabilities
• SSL and PKI infrastructure management
• SIEM – Event Management, Endpoint Management, Threat analysis, patch Management
• Anti-Virus (VDC and Global Endpoints)- Web content filtering, Definition updates,
• Time Monitoring – system health checks and resource utilization checks, SIEM log analysis
• Log Monitoring and Log Analysis – collect, alert, store, search, report and share system and WAF logs
• Manage compliance – PCI, ISO
• Ability to work in global environments with teams spread globally
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail oriented.
• Excellent analytical and problem-solving skills.
• Experience with framing policies, processes and procedures and their implementation of IT Security for both On premise and Cloud infrastructure
experience with policies
• blue team (any experience with defending the network)
any experience with vulnerability assessment and PT
- Managing competitors and keyword analysis.
- Creating the content on the basis of the above-mentioned analysis.
- Working on on-page SEO techniques










