Cutshort logo
Burgundy Hospitality pvt ltd logo
Customer Service Executive (Chat/Email Process)
Customer Service Executive (Chat/Email Process)
Burgundy Hospitality pvt ltd's logo

Customer Service Executive (Chat/Email Process)

Neeraj Sharma's profile picture
Posted by Neeraj Sharma
2 - 5 yrs
₹2.4L - ₹4.2L / yr
Mumbai
Skills
Customer Service
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Retention

Position – Customer Service Executive (Chat/Email Process)

 

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!


Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 


Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Burgundy Hospitality pvt ltd

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.
Read more

Company social profiles

linkedin

Similar jobs

NeoGenCode Technologies Pvt Ltd
Ritika Verma
Posted by Ritika Verma
Noida
2 - 5 yrs
₹7L - ₹10L / yr
User Experience (UX) Design
User Interface (UI) Design
3D animation
skill iconFigma
skill iconAdobe XD
+5 more

Job Title: UI/UX Designer (3D Animation Experience)

Location: Noida (Onsite)

Employment Type: Full-time

Experience Required: 3+ Years

About the Role

We are looking for a creative and detail-oriented UI/UX Designer with strong expertise in 3D animation, motion design, and interactive experiences. The ideal candidate will design intuitive interfaces, craft engaging animations, and collaborate closely with developers and product teams to deliver seamless, visually stunning, and user-friendly experiences.

Key Responsibilities

  • Design and deliver engaging user interfaces for web and mobile applications.
  • Create 3D assets, motion graphics, and micro-interactions to elevate user experience.
  • Translate concepts into wireframes, prototypes, and high-fidelity designs.
  • Conduct user research, usability testing, and interaction analysis to refine designs.
  • Work closely with developers to ensure accurate implementation of UI/UX designs.
  • Maintain and evolve design systems and component libraries.
  • Stay updated with the latest design trends, tools, and animation technologies.

Required Skills

  • Proven experience as a UI/UX Designer (3+ years) with a strong portfolio.
  • Expertise in Figma, Adobe XD, Sketch for design and prototyping.
  • Strong graphic design skills using Adobe Photoshop & Illustrator.
  • Motion design & animation skills with After Effects, LottieFiles, or similar tools.
  • Hands-on experience with 3D design tools such as Blender, Cinema4D, or Maya.
  • Solid understanding of user-centered design principles, wireframing, and prototyping.
  • Knowledge of responsive design for web and mobile.
  • Basic understanding of HTML, CSS, JavaScript to collaborate effectively with developers.

Good to Have

  • Experience with Three.js, WebGL, or Unity for interactive 3D UI.
  • Familiarity with motion design principles and AR/VR-based design.
  • Understanding of version control basics (Git) for design-developer workflows.


Read more
Mumbai
5 - 10 yrs
₹12L - ₹25L / yr
skill iconAmazon Web Services (AWS)
skill iconNodeJS (Node.js)
skill iconPython
skill iconReact.js
skill iconAngular (2+)

Job Title - Cloud Fullstack Engineer

Experience Required - 5 Years

Location - Mumbai


Immediate joiners are preferred.


About the Job

As a Cloud Fullstack Engineer you will design, develop, and maintain end-to-end solutions for cloud-based applications. The Cloud Fullstack Engineer will be responsible for building both frontend and backend components, integrating them seamlessly, and ensuring they work efficiently within a cloud infrastructure.

What You’ll Be Doing

  • Frontend Development
  • Design and implement user-friendly and responsive web interfaces using modern frontend technologies (e.g., React, Angular, Vue.js).
  • Ensure cross-browser compatibility and mobile responsiveness of web applications.
  • Collaborate with UX/UI designers to translate design specifications into functional and visually appealing interfaces.
  • Backend Development
  • Develop scalable and high-performance backend services and APIs to support frontend functionalities.
  • Design and manage cloud-based databases and data storage solutions.
  • Implement authentication, authorization, and security best practices in backend services.
  • Cloud Integration
  • Build and deploy cloud-native applications using platforms such as AWS, Google Cloud Platform (GCP), or Azure.
  • Leverage cloud services for computing, storage, and networking to enhance application performance and scalability.
  • Implement and manage CI/CD pipelines for seamless deployment of applications and updates.
  • End-to-End Solution Development
  • Architect and develop fullstack applications that integrate frontend and backend components efficiently.
  • Ensure data flow between frontend and backend is seamless and secure.
  • Troubleshoot and resolve issues across the stack, from UI bugs to backend performance problems.
  • Performance Optimization
  • Monitor and optimize application performance, including frontend load times and backend response times.
  • Implement caching strategies, load balancing, and other performance-enhancing techniques.
  • Conduct performance testing and address bottlenecks and scalability issues.
  • Security and Compliance
  • Implement security best practices for both frontend and backend components to protect against vulnerabilities.
  • Ensure compliance with relevant data protection regulations and industry standards.
  • Conduct regular security assessments and audits to maintain application integrity.
  • Collaboration and Communication
  • Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality solutions.
  • Participate in code reviews, technical discussions, and project planning sessions.
  • Document code, processes, and architecture to facilitate knowledge sharing and maintainability.
  • Continuous Improvement
  • Stay updated with the latest trends and advancements in frontend and backend development, as well as cloud technologies.
  • Contribute to the development of best practices and standards for fullstack development within the team.
  • Participate in knowledge-sharing sessions and provide mentorship to junior engineers.

What We Need To See

  • Strong experience in both frontend and backend development, as well as expertise in cloud technologies and services.
  • Experience in fullstack development, with a strong focus on both frontend and backend technologies.
  • Proven experience with cloud platforms (AWS, GCP, Azure) and cloud-native application development.
  • Experience with modern frontend frameworks (e.g., React, Angular, Vue.js) and backend technologies (e.g., Node.js, Java, Python).


  • Technical Expertise:

1. FrontEnd


  • Handon Experience with HTML5, CSS, JavaScript, ReactJs, Next.js, redux, JQuery

2. Proficiency in Backend Development

  • Strong experience with backend programming languages such as Node.js, Python
  • Expertise in working with frameworks such as NestJS, Express.js, or Django.

3. Microservices Architecture


  • Experience designing and implementing microservices architectures.
  • Knowledge of service discovery, API gateways, and distributed tracing.

4. API Development


  • Proficiency in designing, building, and maintaining RESTful and GraphQL APIs.
  • Experience with API security, rate limiting, and authentication mechanisms (e.g., JWT, OAuth).


5. Database Management

  • Strong knowledge of relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g. MongoDB).
  • Experience in database schema design, optimization, and management.


6. Cloud Services


  • Hands-on experience with cloud platforms such as Azure,AWS or Google Cloud.
  • Security: Knowledge of security best practices and experience implementing secure coding practices.
  • Soft Skills:
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

Read more
Paygeek Soft Solutions Pvt Ltd
Kolkata
1 - 6 yrs
₹1.8L - ₹3.5L / yr
Telesales
Direct sales
Communication Skills
Effective communication
International sales
+2 more

EXCELLENT OPENING FOR AUSTRALIAN ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:


As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the Australia. You will be responsible for handling inbound sales calls, building relationships


Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)


Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

*Fresher can also apply

* Min 6 months experience in Outbound Sales Process. (Tech Support experience not counted) .



Perks and Benefits


* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 5:00 AM - 2:30 PM (Morning Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Doorstep Pickup or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.


To apply call HR Team -


JOB DETAILS

Job Title: Call Associate Executive required For Australian Energy Sales Process | Morning Shift

Company: Paygeek Soft Solutions ( DWC Technologies )


PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:


Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)


Salary Range: ₹15,000.00 - ₹28,000.00 per month



For any query please call HR Team -Tania Fatema-

( call & whatsapp )


Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Read more
GrayOpus Technology
at GrayOpus Technology
1 recruiter
Gaurav Bhardwaj
Posted by Gaurav Bhardwaj
Remote, NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹4L - ₹7L / yr
ServiceNow
serve now
service now
ESS
LDAP integration
Candidate should have good Admin/configuration/Development knowledge of:-
Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB
Creating Service Requests
Hands on experience with client scripts and business rules.
Content Management: - developing ESS page.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Overview of integration:- LDAP integration and Overview of Web-services.
Use of Record producers to create Incident and Problem.
Update sets to move customization from Dev. to Production Instance.
Workflow editor to design workflow of various modules and for triggering of various
Read more
Top services MNC
Top services MNC
Agency job
Bengaluru (Bangalore), Chennai, Hyderabad, Gurugram, Noida
2 - 15 yrs
₹2L - ₹40L / yr
L2/L3
Datacom
VLAN
DHCP
LACP
+12 more

Mandatory skills:

  • Programming skills in Python, Robot framework, Selenium, Shell scripting
  • Experience on L2/L3 protocols of VLAN/DHCP/LACP/IGMP/PPPoE.
  • Should be familiar with device configuration protocols of CLI/NETCONF/SNMP.
  • Experience in telecom technologies like DSLAM/GPON/G.fast/Next gen broadband technologies is highly recommended
  • Knowledge on regression/performance/load/scale/stability test areas
  • Hands on experience with Common industry equipment like Spirent test center/ixia/Abacus/Shenick(TeraVM)/N2X Traffic generators.
  • Exposure to debug tools such as Wireshark/tcpdump.

Job Requirements:

  • Knowledge on software Test cycle, test plan and test case creation
  • Understanding of End to end test setup topology and debugging.
  • Ability to perform System level Functional and Non-functional tests.
  • Familiar with Manual test life cycle
  • Designing and writing test automation scripts using automation frameworks
  • Exposure to CI/CD pipe line implementation and maintenance using Jenkins, Groovy scripting
  • Linux skills (system configuration and administration, containers, networking experience and d) such as sockets and database management
  • Good debugging skills and knowledge on various debug tools
  • Bug reporting/tracking and providing logs.
Agile/Safe mode of work experience.
Read more
techinfinity
at techinfinity
1 recruiter
Amit Das
Posted by Amit Das
Mumbai
0 - 2 yrs
₹1L - ₹1.5L / yr
English Proficiency
Analytical Skills
Content Writing
  • ●  Think, Ideate, Research, Write and Edit copy for all marketing and communication initiatives

  • ●  Write and Edit copy for all campaigns but not limited to online articles, newsletters, white papers, case

    studies, blog posts, website copy, and more

  • ●  Understand technologies and business value propositions and write copy with personalisation,

    conversational, formal, and semi-formal style

  • ●  Ideate Campaigns and CXO emails, Social Copy to drive demand for all Marketing initiatives

  • ●  Collaborate with design, digital, search, and other teams to develop compelling copy and content plan

  • ●  Taking ownership of full yearly copy and content calendar

  • ●  Conduct research on thought-provoking topics and translate that information into captivating and concrete

    storytelling

  • ●  Think strategically and brainstorm for creative copy and content ideas for various technology practises

  • ●  Eye for details, proofreading and verbiage, including a complete command of grammar, diction, syntax,

    spelling, and punctuation

  • ●  Ability to keep up with the best practises in writing for the web, social media trends, web usability, web

    design, and business/industry trends

  • ●  Prepare internal and external communications including newsletter, press releases and other vital

    marketing communications as needed

Read more
Zinnov Management Consulting
Priya Singh
Posted by Priya Singh
Pune
1 - 3 yrs
₹1L - ₹5L / yr
Client Servicing
Client Management
Direct marketing
Order management

Roles & Responsibilities:

 

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

 

  • Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients
  • Fulfill list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Problem solving and logical thinking skills.
  • Attention to detail and excellent follow through.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.
  • Generate reports as requested.

 

Qualifications:

 

  • Graduation degree or equivalent.
  • 1 to 3 years of direct marketing experience.
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Excellent customer service and communication skills.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution.

 

 

Read more
Jamesons Info Solutions
Nausheen Hasan
Posted by Nausheen Hasan
Lucknow
2 - 3 yrs
₹3L - ₹6L / yr
Field Sales
Lead Generation
Negotiation
Online advertising
IT Sale

IT Sales – Job Purpose

Generates IT (information technology) sales and business, develops relationships with new clients, makes sales visits and presentations, maintains advanced knowledge of products and services, and establishes and meets sales goals.

Role & Responsibilities

  • Develops and expands a portfolio of corporate clients by networking and marketing
  • Assesses client IT needs and makes recommendations, including IT equipment and service packages
  • Prepares sales visits and presentations to pitch product, service, and combination packages to clients
  • Demonstrates IT equipment to highlight product benefits
  • Negotiates sales, package discounts, and long-term contracts with clients
  • Provides technical advice after sales
  • Establishes sales goals and implements a plan to meet those goals
  • Tracks progress toward goals and documents sales performance
  • Becomes fluent in all products and services offered by the employer through testing, demonstrations, and research
  • Answers questions, describes benefits, and discusses pros and cons of various competing products or services
  • Gains familiarity with the IT industry, and stays updated on trends and innovative products
  • Creates marketing literature and web-based features to promote products and time-sensitive sales
  • Make cold calls to explore new business opportunities and Interact with clients.
  • Knowledge of bidding portals (Upwork, Web Guru, freelancer, etc)

IT Sales Skills and Qualifications

  • Bachelor's Degree in Computer Science or Marketing,
  • Experience with Sales and Marketing.
  • Knowledge of Relevant Products and Sales, Written and Verbal Communication, Interpersonal Communication, Negotiation, Critical Thinking,
  • Ability to Meet Goals, Ability to Work Under Pressure, High Energy Level, Motivation, Ambition, Technical Skill, Attention to Detail.
Read more
UniShop Technologies
at UniShop Technologies
4 recruiters
Rajat Attri
Posted by Rajat Attri
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹4L - ₹12L / yr
skill iconObjective C
skill iconSwift
Xcode
skill iconiOS App Development
1. 2-4 years of hands-on development experience with XCode 2. Experience with RESTful API’s and integrating with backend services 3. Solid understanding of Apple Design Guidelines 4. Proficient with Bitbucket or GitHub 5. Good knowledge of performance and memory tuning with tools such as Instruments/Sharks 6. Experience with MVC, memory management, offline storage and threading 7. Ability to manage code libraries and reuse them across multiple projects 8. Proficiency with Swift
Read more
SUN TELEMATICS PRIVATE LTD
Antony Sheen
Posted by Antony Sheen
Bengaluru (Bangalore)
8 - 12 yrs
₹8L - ₹10L / yr
software architecture design
Information System Solutions
Setting Standards and Best Practices for software design and development
Sun Telematics is a software company, essentially providing application platforms using telematics tools for transportation domain. We offer a wide variety of end-to-end telematics applications to our clients, that helps them to enhance their efficiency in various transport operations and thereby saving a huge amount of transportation costs for their company. At Sun Telematics, our skilled team of experts understands the needs of our clients, analyze them, and then set to design and deploy the advanced cutting edge solutions at the most affordable cost. We innovate and deliver the technologically advanced solutions & seamless services to our customers for optimizing their fleets. Our unparalleled application designs are continuously addressing the painful areas in transport verticals like Corporate Transport, FMCG, Pharma, School Transport & Logistics. Being an ISO 9001:2008 certified process oriented company, we are implementing the highly complex methodologies with strong focus on quality assurance. We believe that, all of our solutions will play a major role in reducing the carbon footprints in our country. We have won the confidence of our esteemed clients spread across the globe by offering them the robust solutions for their transportation needs. We are always focused on delivering innovation and plug to play products to alleviate the pain areas in transportation industry.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos