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Customer Service Executive (Chat/Email Process)

at Burgundy Hospitality pvt ltd

Customer Service Executive (Chat/Email Process)

Burgundy Hospitality pvt ltd

Customer Service Executive (Chat/Email Process)

at Burgundy Hospitality pvt ltd

Posted by Neeraj Sharma

2 - 5 yrs

₹2.4L - ₹4.2L / yr

Mumbai

Skills

Customer Service

Customer Relationship Management (CRM)

Customer Support

Customer Success

Customer Retention

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems.

Candidate Qualifications & Skill Requirements

· Candidate should ideally have 2 - 5 years of experience in the similar profile

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems.

Candidate Qualifications & Skill Requirements

· Candidate should ideally have 2 - 5 years of experience in the similar profile

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

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About Burgundy Hospitality pvt ltd

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.

Read more

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Read more

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generation platform, supply chain & logistics platform, credit platform and several cross platform
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§ A startup mindset – An athlete who can run at breakneck speed of a startup, yet someone who can
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§ Ability to develop products incrementally in fast iterations
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§ Strong focus on software quality
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§ Ability to be a talent magnet – attract great talent to join the core team.
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§ have the fire in your belly to get out of your cube and do something about your vision and passion
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§ Expertise in Web Services, Service-oriented architecture, Databases, NoSQL, Distributed systems,
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§ Extreme software engineering skills to design and develop low-latency, high availability, internetscale
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§ Solid understanding of the full software development life cycle and software engineering best
practices
§ Ability to understand business requirements and translate them into technical requirements
§ Demonstrated ability to own software design and development end to end from requirements to
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§ Ability to collaborate with cross-functional teams to define, design, and ship new features.
§ A startup mindset – An athlete who can run at breakneck speed of a startup, yet someone who can
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§ Data driven product development approach – strong focus on data backed engineering decisions.
§ Ability to develop products incrementally in fast iterations
§ Ability to do collaborative problem solving and design/build chaos resilient systems
§ Strong focus on software quality
§ Ability to mentor junior developers, and help build an excellent engineering team
§ Ability to be a talent magnet – attract great talent to join the core team.
We are looking for warriors who have the hunger to impact real lives and who can match our high
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§ can apply first principles thinking to solve problems
§ can envision a great future that you want create
§ have the fire in your belly to get out of your cube and do something about your vision and passion
§ want to work with some really smart people, and still raise the bar for all of us
§ can have fun and help your colleagues have fun doing all of the above..

Read more

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Posted by Sonika Sachdeva

Pune

0 - 1 yrs

₹3L - ₹4L / yr

Effective communication

Sales

Revenue growth

Customer Relationship Management (CRM)

Customer Retention

The individual role that you’ll play in our team:

● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion.

● Create better modes of operations to make customer service easier for both team members and customers.

● Pay attention to customer’s details and complaints.

● Provide customer training and education on company products.

● Provide technical support to the customer, with the help of the Technical team

● Establish a successful account management routine.

● Create, manage and track customer data using online tools

● Develop and implement a well-planned customer on-boarding

● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.

● Closely monitor the assigned Accounts; providing insight to Customers.

● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling.

● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

The individual role that you’ll play in our team:

● To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion.

● Create better modes of operations to make customer service easier for both team members and customers.

● Pay attention to customer’s details and complaints.

● Provide customer training and education on company products.

● Provide technical support to the customer, with the help of the Technical team

● Establish a successful account management routine.

● Create, manage and track customer data using online tools

● Develop and implement a well-planned customer on-boarding

● Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.

● Closely monitor the assigned Accounts; providing insight to Customers.

● To be responsible for customer retention and the prevention of churn across our Customer base. Also to be able to generate revenue and manage up-selling & cross-selling.

● Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

Read more

Academic Writer_Subject Matter Expert

at DigiVersal Consultants

4 recruiters

Aman Tayal

Posted by Aman Tayal

Noida

0 - 3 yrs

₹3.6L - ₹5L / yr

Medical writing

Business Writing

Report Writing

Legal writing

Technical Writing

+10 more

Roles and Responsibilities:

Academic Research:

Guide international University level students on completing their research papers. Develop sample research papers for the students for their reference.

Online Tutoring:

Teach international University students through individual or group tutorials in a virtual learning environment (VLE). Develop video lectures for the students.

Academic Mentoring:

Answer students’ questions through doubt clearing sessions. Guide students in exams preparations.

Required Candidate profile:

Excellent Written & Oral Communication Skills in English Strong Comprehension Ability
Exceptional Subject Matter Expertise.
Intensive and Extensive Internet Research Skills Output Authenticity & Reliability.
Ability to work under pressure within deadlines; Target and Quality oriented.
Inclination towards Research and Writing.
Must possess high level of concentration abilities and must be open to learn new concepts quickly.

Qualifications:

We are looking for candidates from the following subject domains with respective qualifications.

Management - MBA (Finance/HRM/Operations/Project Management) Public.

Nursing/Medicine - M.Sc.in Nursing/BDS/MDS/MBBS/B-Pharma/M-Pharma

Molecular Biology/Genetics/Bio-medical Science - B.Tech/ M.Tech/ B.Sc/M.Sc

Accounting and Finance - C.A/C.FA/B.com/M.com

LAW - LLB/LLM

Imp. Note- Work location will be Noida, so it’s going to be work from office role. We’ll train you for Academic Writing and Referencing/Citation Standards

Roles and Responsibilities:

Academic Research:

Guide international University level students on completing their research papers. Develop sample research papers for the students for their reference.

Online Tutoring:

Teach international University students through individual or group tutorials in a virtual learning environment (VLE). Develop video lectures for the students.

Academic Mentoring:

Answer students’ questions through doubt clearing sessions. Guide students in exams preparations.

Required Candidate profile:

Excellent Written & Oral Communication Skills in English Strong Comprehension Ability
Exceptional Subject Matter Expertise.
Intensive and Extensive Internet Research Skills Output Authenticity & Reliability.
Ability to work under pressure within deadlines; Target and Quality oriented.
Inclination towards Research and Writing.
Must possess high level of concentration abilities and must be open to learn new concepts quickly.

Qualifications:

We are looking for candidates from the following subject domains with respective qualifications.

Management - MBA (Finance/HRM/Operations/Project Management) Public.

Nursing/Medicine - M.Sc.in Nursing/BDS/MDS/MBBS/B-Pharma/M-Pharma

Molecular Biology/Genetics/Bio-medical Science - B.Tech/ M.Tech/ B.Sc/M.Sc

Accounting and Finance - C.A/C.FA/B.com/M.com

LAW - LLB/LLM

Imp. Note- Work location will be Noida, so it’s going to be work from office role. We’ll train you for Academic Writing and Referencing/Citation Standards

Read more

Upskillist

Backend Developer ( node.js , python , golang )

1 recruiter

Banashree Revaiah

Posted by Banashree Revaiah

Bengaluru (Bangalore)

2 - 15 yrs

₹10L - ₹25L / yr

NodeJS (Node.js)

Go Programming (Golang)

Python

Job Description:

Skills Required:

Backend developer with hands-on programming experience in Node Js / Python / Golang
Expertise in developing REST APIs with any backend framework using above languages.
Expertise in system design & architecture patterns.
Experience in building reusable code and libraries for future use.
Experience in optimising application for maximum speed and scalability.
Strong fundamentals in computer programming, data structure & algorithms.
Exposure to AWS services like S3, CloudFront, CloudWatch, lambda & API gateway.
Good understanding for SQL & NoSQL dB’s, preferably work experience with MongoDB.

Job Description:

Skills Required:

Backend developer with hands-on programming experience in Node Js / Python / Golang
Expertise in developing REST APIs with any backend framework using above languages.
Expertise in system design & architecture patterns.
Experience in building reusable code and libraries for future use.
Experience in optimising application for maximum speed and scalability.
Strong fundamentals in computer programming, data structure & algorithms.
Exposure to AWS services like S3, CloudFront, CloudWatch, lambda & API gateway.
Good understanding for SQL & NoSQL dB’s, preferably work experience with MongoDB.

Read more

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