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Customer Service Executive (Chat/Email Process)

at Burgundy Hospitality pvt ltd

Customer Service Executive (Chat/Email Process)

Burgundy Hospitality pvt ltd

Customer Service Executive (Chat/Email Process)

at Burgundy Hospitality pvt ltd

Posted by Neeraj Sharma

2 - 5 yrs

₹2.4L - ₹4.2L / yr

Mumbai

Skills

Customer Service

Customer Relationship Management (CRM)

Customer Support

Customer Success

Customer Retention

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems.

Candidate Qualifications & Skill Requirements

· Candidate should ideally have 2 - 5 years of experience in the similar profile

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems.

Candidate Qualifications & Skill Requirements

· Candidate should ideally have 2 - 5 years of experience in the similar profile

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

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About Burgundy Hospitality pvt ltd

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.

Read more

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SaaS-Nest Technologies Pvt. Ltd. is seeking an entry level Frontend Software Engineer to work as a key team member developing web-based solutions. The ideal candidate will possess a solid knowledge of frontend development.

What you will be doing

The Software Engineer will be working as part of an agile team with other passionate, driven, and talented people, creating healthcare solutions. Your primary responsibilities will include developing interactive web-based, mobile, and/or desktop applications using SaaS-Nest as well as industry best practices to deliver high value and quality to users.

What you bring (Experience Level & Mandatory Skills in potential candidate)

Candidate should have strong fundamentals in modern frontend frameworks (Angular, React or others).
Hands on experience in JavaScript, TypeScript, modern frontend frameworks.
Good communication & presentation skills.

Desired Skills, Qualifications and Technical Requirements

Graduate in Computer Science and/or Engineering.
Hands-on knowledge of HTML5, CSS3, JavaScript, TypeScript, NPM
Knowledge/Experience of modern web frameworks.
Good knowledge of Object-Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015
Good understanding of creational and structural design patterns in JavaScript
Knowledge/Experience working with Single Page Applications (SPA) with universal rendering capabilities.
Good understanding of the Web Components standard.
Understanding of SEO and accessibility and making it part of the development workflow.

Bonus if you have

Healthcare Industry experience
Familiarity of working with TDD in JS with the help of frameworks like Jasmine, Mocha, Karma etc is a plus

Human Resources

SaaS-Nest Technologies Pvt. Ltd.

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AlWrite Consulting

Content Writer

at AlWrite Consulting

1 recruiter

Pooja Srivastava

Posted by Pooja Srivastava

Mumbai

0 - 1 yrs

₹0L - ₹3L / yr

Blogging

Content Marketing

Content Writing

Creative Writing

Alwrite Consulting is looking for a full-time content writer for Mumbai. The writer would be responsible for developing content strategies and creating high-quality content for websites, blogs, and companies. Job Profile: Conduct web research to come up with ideas for developing content strategies Coordinate with researchers, interviewers, clients and partners to gather content requirement Developing content strategies and planning deliveries Creating high-quality content as per requirements Proofreading and Editing content to produce error free write-ups Skills required: Very good command over English is must Knowledge of SEO is desired Ability to coordinate and communicate with different people Comfort with data-driven approach to content creation Ability to handle complex technical and management subjects A penchant for learning new formats, styles, and subjects Should understand technology and business topics Knowledge of WordPress would be an added advantage We are looking for people with a minimum of 1 year of experience in writing for websites, blogs, or businesses. Freelance experience would also be considered provided you are able to show us some testimonials from your client. But the position is in-house so even if you are a freelancer, please apply only when you are open for a full-time position. Our position is urgent and we require a candidate to join us by 12th December 2016. We are looking for a candidate who is open to learning, has the enthusiasm to try new things, carry a professional attitude, and is committed towards goals. We do not want you to wear formal dresses but we definitely want you to wear formal thinking hats while writing. Although a creative profile, this position requires you to produce a highly professional content for various businesses. Professionalism and respect for timelines is must.

Alwrite Consulting is looking for a full-time content writer for Mumbai. The writer would be responsible for developing content strategies and creating high-quality content for websites, blogs, and companies. Job Profile: Conduct web research to come up with ideas for developing content strategies Coordinate with researchers, interviewers, clients and partners to gather content requirement Developing content strategies and planning deliveries Creating high-quality content as per requirements Proofreading and Editing content to produce error free write-ups Skills required: Very good command over English is must Knowledge of SEO is desired Ability to coordinate and communicate with different people Comfort with data-driven approach to content creation Ability to handle complex technical and management subjects A penchant for learning new formats, styles, and subjects Should understand technology and business topics Knowledge of WordPress would be an added advantage We are looking for people with a minimum of 1 year of experience in writing for websites, blogs, or businesses. Freelance experience would also be considered provided you are able to show us some testimonials from your client. But the position is in-house so even if you are a freelancer, please apply only when you are open for a full-time position. Our position is urgent and we require a candidate to join us by 12th December 2016. We are looking for a candidate who is open to learning, has the enthusiasm to try new things, carry a professional attitude, and is committed towards goals. We do not want you to wear formal dresses but we definitely want you to wear formal thinking hats while writing. Although a creative profile, this position requires you to produce a highly professional content for various businesses. Professionalism and respect for timelines is must.

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BrowseWire Consulting

PHP Developer

at BrowseWire Consulting

1 recruiter

Khyati Garg

Posted by Khyati Garg

Mohali

0 - 4 yrs

₹1L - ₹4L / yr

HTML/CSS

MySQL

PHP

AJAX

CakePHP

+3 more

PHP Developers having good knowledge of the front end programming languages like (Laravel, CakePHP, CodeIgniter, Yii) PHP Frameworks to join our team of professionals & work on some of the cutting edge / challenging projects Experience : 6 months - 4 yr Freshers with good knowledge of basics and good communication skills may also apply Keyskills : PHP / Wordpress / Yii / Codeigniter / Laravel / mySQL Education: UG: B.Tech/B.E.-Computers, B.Sc - Computers PG: MCA - Computers, M.Tech - Computers, M.Sc- Computers # Effective English Communication Skills # Proven software development experience in PHP Frameworks CMS/Wordpress / MySQL. #Experience in web services with Javascript/XML/JSON# Passion for best design and coding practices Benefits : Monthly Appraisal + Unlimited Planned Leaves Opportunity to learn from teams working in varied technologies Salary: 30% hike on current salary for experienced candidates COMPANY PROFILE: Browsewire Consulting Pvt. Ltd . India-based global IT solution provider focused on providing Web Application Development, Design and Consulting Solutions to SMEs across the globe. We plan to make a niche for ourselves by creating a unique service & Products Model for our clients Visit our website : www.browsewire.net

PHP Developers having good knowledge of the front end programming languages like (Laravel, CakePHP, CodeIgniter, Yii) PHP Frameworks to join our team of professionals & work on some of the cutting edge / challenging projects Experience : 6 months - 4 yr Freshers with good knowledge of basics and good communication skills may also apply Keyskills : PHP / Wordpress / Yii / Codeigniter / Laravel / mySQL Education: UG: B.Tech/B.E.-Computers, B.Sc - Computers PG: MCA - Computers, M.Tech - Computers, M.Sc- Computers # Effective English Communication Skills # Proven software development experience in PHP Frameworks CMS/Wordpress / MySQL. #Experience in web services with Javascript/XML/JSON# Passion for best design and coding practices Benefits : Monthly Appraisal + Unlimited Planned Leaves Opportunity to learn from teams working in varied technologies Salary: 30% hike on current salary for experienced candidates COMPANY PROFILE: Browsewire Consulting Pvt. Ltd . India-based global IT solution provider focused on providing Web Application Development, Design and Consulting Solutions to SMEs across the globe. We plan to make a niche for ourselves by creating a unique service & Products Model for our clients Visit our website : www.browsewire.net

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