Customer Care / Client Management

AI match startup

Customer Care / Client Management

Qrata

Company

Home

Customer Care / Client Management

at AI match startup

Agency job

via Qrata

1 - 2 yrs

₹2L - ₹6L / yr

Gurugram

Skills

Customer Service

Customer Support

Customer Success

Customer Retention

Business Process Outsourcing (BPO)

Communication Skills

Effective communication

English Proficiency

Operations

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
Exceptional organizational and time-management skills to manage multiple clients simultaneously.
A high bar on excellence.
Working knowledge of Excel.
High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
Relevant work experience in client management/customer care of 1-2 years is valued.

Requirements:

Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
Exceptional organizational and time-management skills to manage multiple clients simultaneously.
A high bar on excellence.
Working knowledge of Excel.
High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
Relevant work experience in client management/customer care of 1-2 years is valued.

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