Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.
Requirements:
- Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
- Exceptional organizational and time-management skills to manage multiple clients simultaneously.
- A high bar on excellence.
- Working knowledge of Excel.
- High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
- Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
- Relevant work experience in client management/customer care of 1-2 years is valued.
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)Position: Full-Stack Developer
Experience level: 5 + years
Location: Bangalore / Hyderabad
Tech stack: Node, Loopback, React
Essential Duties:
- Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
- Drive department best practices, guidelines implementation, and adhering to standards.
- Build and maintain medium-sized software platforms in the cloud.
- Build elegant, maintainable, well-documented, secure code.
Good to have:
- Development using a test-driven approach, AWS
Qualifications:
- 5+ years of progressive development experience as a Software Engineer.
- Bachelor's degree in Computer Science/Engineering or equivalent work experience.
- Strong hands-on development experience in Node JS and React.
- Hands-on Experience with RESTful Webservices/API and web-based applications is preferred.
- Experience implementing solutions using Agile delivery methodologies.
PHP
Laravel- Knowledge of CORE PHP & web framework including Laravel.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Experience with API integration.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Building the infrastructure for serving the front-end app and assets.
- Working on full projects of App or website development, from scratch to finish.
About Fundamento
Fundamento is a skills readiness platform for customer-facing teams.
Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.
High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.
Join us to transform the future of work.
We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.
What the role entails 👉🏽
- Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
- Build, regularly manage, and execute product roadmap for the platform.
- Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
- Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories.
- Own sprint execution and lead scrum
- Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
- Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
- Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
- Demonstrate your team releases to internal and external stakeholders.
Location: Delhi
Job-type: Full-time
Desired candidate profile 👇🏽
- 3+ years experience in designing and delivering world-class software products in a Product Management role.
- Prior experience working on a B2B SaaS product is a must.
- Experience must include having been through the Product-Market-Fit journey of a product.
- Outstanding written and verbal communication skills
- Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
- Ability to develop and execute a successful product roadmap.
- Experience with AI/ML is a plus.
- Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have.
- Self-motivated, innovative, and strong team player
- Agility and flexibility in adapting to a dynamic and hybrid work environment
Why us?
Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.
We grow when you grow.
Founders:
Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.
Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.
Prominent Investors:
Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation
PHPLaravel
JavascriptReact.jsAngular (2+)Job description
We are looking for a PHP Developer to join our Tech team.
He will be responsible for writing and testing code, debugging programs, and integrating applications with third-party web services. To be successful in this role, you should have experience using server-side logic and zeal to learn from an existing highly experienced team.
Job Location: Sector 48, Gurugram (HR)
Responsibilities:
- Writing code for APIs
- Implement security and data protection solutions
- Write effective, scalable code
- Integrate user-facing elements into applications
- Test and debug programs
- Implement security and data protection solutions
- Coordinate with internal teams to understand user requirements and provide technical solutions
Requirements:
Fresher or Minimum 01 years of work experience as a PHP Developer
Familiar with any PHP framework (optional) – Laravel, AWS, Bitbucket, OOPS, Bitbucket / GitHub
Must have exp. with front-end technologies Like (JavaScript, CSS, and HTML/Vue JS)
PHPTechnical:
- Expertise in WordPress customization, development and knowledge of plugins and API integration Should be well versed in WordPress.
- Must have knowledge to create their own theme and able to do customization in existing/premium theme.
- Must have experience of plugin customization and also aware about a new plugin development.
- Must have the Knowledge of existing WordPress’s functions, hooks, plugins.
- Experience in WordPress is mandatory, other Open Sources/frameworks experience would be considered as an added advantage.
- WordPress integration directly from PSD/AI/Sketch would be considered as an added advantage.
- Must have knowledge of basic php and MYSQL concepts.
Non-Technical:
- Interpersonal skills
- Good communication
- Decision making
- Good Team player
- Good Listener
Roles & Responsibilities:
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping to formulate an effective, responsive design and turning it into a working theme and plugin.
Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
We are looking to hire for our Delhi team to handle Media planning, engagement and growth for key accounts.
What do we want from you?
- Build thorough understanding of client’s brand, business, brand, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Drive strategic client engagements on performance strategy, media planning, account growth and revenue.
- Manage a team of client strategy managers in addition to collaborating with larger cross functional teams of analysts and technologists to implement and deliver on client commitments.
- Drive internal projects to completion and enable team to address any challenges.
- Do annual planning & strategy preparation for the assigned portfolio.
Who could you be?
- You should have at least 10 years of experience and have worked with a start-up or an agency in an operations/ account management/ engagement role.
- You have prior experience into Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc.
- You have strong program management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong solutioning, negotiating and pitching skills. Must be able to exert influence and drive initiatives across client organization.
- You are exceptional at problem-solving, analytical skills and business understanding.
- You are great at articulating your thoughts and presenting a clear well-defined structure.
- Love Digital Marketing and everything around it.
- And most importantly, LOVE customers & strive for every inch of their satisfaction.
What’s on Offer
- Fast track growth opportunity with one of India’s most promising companies in the digital marketing industry.
- Directly engage with CxOs from e-commerce, BFSI, internet apps, gaming, food-tech, health among others and be part of digital industry’s most high impact campaigns.
- Unparalleled learning opportunities in the company of ridiculously smart folks, with very high levels of expertise in their respective functions.
- Fantastically transparent, vibrant and positive work culture.
Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Reporting to the Development Product Manager, he will work in a distributed development environment suggesting innovative design patterns.
Qualifications
• 7+ years of software development experience using technologies such as ReactJS, NodeJS.
• Strong understanding on UI design patterns
• Should have exposure with Single Page Applications.
• HTML5, JavaScript, CSS3, less
• Should be able to write web API’s in NodeJS
Preference shall be given to candidate with strong hold in ReactJS and good UI development concepts.
JavaLocation: Jaipur/ Remote
Employment type: Full-time
What you bring to the team:
Experience
• University degree in Computer Science or other related fields preferred; equivalent experience will be considered.
• 5+ years’ experience
Knowledge
• Experience in Java (min. 3 Years in Production), JDBC / SQL (Oracle or SQL Server or PostgreSQL), Spring Framework (Core, JDBC, Transactions, Spring REST), Hibernate (Core, HQL, Spring Integration).
• Experience in JavaScript (objects, asynchronous, arrays, prototypes, classes).
• Experience in jQuery (or similar framework).
• Experience in Gradle(preferred) or Maven.
• Experience in Jenkins.
• Experience in Apache Tomcat (or similar application server).
• Excellent communication and didactical skills.
• Good level of English.
Represents a Plus
• Groovy
• JEE (Servlets)
• Jasper Reports,
• OpenUI5
• Basic knowledge of JSF
Skills
• Good in problem analysis and judgment – you evaluate the impact of architectural decisions, actions, choices, risks and updates and their impact on the organization.
• Autonomous in executing tasks, preparation of advice, and decision making about the implementation.
• Persistent – you deal with conflicts of interest and obtain a good and acceptable end solution.
• Communicative and persuasive – you can document in a comprehensive way to non-IT colleagues the decisions taken.
Benefits
• You’ll be working for European projects and deal with European culture.
• You’ll have possibility to permanent placed on-site in Europe.
• You’ll be working with motivated people, that love creating products that our customers love.
• You’ll be continuously growing both as an individual and as a professional, by learning on the job.
• You’ll have the change of both solving reliability issues, but also coding reliability from the inception to running the product. As we strive in automating toil away, you’ll work on more and more complex topics.
• You’ll have the opportunity to participate in various initiatives or working groups with the goal of enriching and streamlining our landscape.
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Full Stack Developer - Averlon