Customer Care / Client Management

Your Craft:

● JavaScript/TypeScript & NodeJS flows through your fingers like a native language

● Next.js is your framework of choice for building full-stack magic

● Rust makes your heart sing when performance is non-negotiable

● Golang/Python feel like comfortable old friends (nice to have)

● MySQL/Postgres/Redis are tools you wield with intention

● AWS ecosystem is your playground, not your puzzle

● LLM/AI integration is something you've actually shipped, not just read about

About Mple.ai

Mple.ai is an AI-powered sales training platform that helps enterprises deliver scalable, measurable, and impactful learning through interactive role-plays and AI-driven evaluations.

Our platform enables organizations to design custom simulations or leverage ready-to-use templates, making training more relevant and effective. With Mple.ai, companies can streamline onboarding, enhance communication, and empower their teams to sell smarter and faster.

Role: Business Development Manager

Key Responsibilities:

• Generate and identify new business opportunities and potential clients.
• Reach out to prospects through calls, emails, and LinkedIn outreach.
• Assist in client meetings, demos, and product presentations.
• Conduct market research and prepare regular sales reports.
• Collaborate with the marketing team to refine outreach strategies.
• Gather and share client feedback with product teams to enhance the platform.

Who You Are:

• 1–4 years of professional experience (freshers with strong interest in sales may apply).
• Passionate about sales, SaaS, and AI technologies.
• Strong communication and presentation skills.
• Proactive, eager to learn, and thrive in a fast-paced startup environment.
• Bachelor’s degree in Business, Marketing, or a related field.

Why Join Us:

• Work directly with the Founder’s Office for hands-on learning and mentorship.
• Gain end-to-end exposure to the sales process in a growing SaaS startup.
• Build a career in sales, customer success, and AI-driven technology.
• Be part of a dynamic, high-impact, and no-bureaucracy culture.

Other Details:

📍 Location: Mulund, Mumbai

🏢 Mode: Onsite

🗓 Work Week: Monday–Friday

💼 Type: Full-time

💡 Experience: 1–4years

Roles and Responsibilities

Familiarizing yourself with all products and services offered by our company.

Generate & identify new sales leads, pitch to prospects about the services we offer. Write proposals for prospective clients.

Arrange post-sale support to clients.

Maintaining meaningful relationships with existing clients to ensure that they are retained.

Negotiating with clients to secure the most attractive prices.

Study client's existing technology/systems and consult them on the most appropriate process, to ensure seamless integration of our solution

Provide strategic inputs for the business based on interactions with clients.

Maintain daily sales report and report to the Manager.

Manage and execute marketing campaign plans

Requirements

Degree in marketing, business administration, or similar.

2-5 years of experience in Strategy, Lead Generation, Consulting and Business Development for, IT Software services industry

Experience in generating leads, handling inbound leads, strong follow-up skills, business understanding, ability to answer client queries e.g. technical, business etc.

Excellent interpersonal, verbal and written communication skills are required.

Must be familiar with LinkedIn, Google search and other sales tool

Well versed in delivering product/solution demos and sales presentations

Company information:

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions:

Kanerika has won several awards over the years, including:

·         CMMI Level 3 Appraised in 2024.

·         Best Place to Work 2022 & 2023 by Great Place to Work®.

·         Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

·         NASSCOM Emerge 50 Award in 2014.

·         Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

·         Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

            ·         Featured as Top Data Analytics Services Provider by GoodFirms.

What You Will Do:

As a Data Governance Developer at Kanerika, you will be responsible for building and managing metadata, lineage, and compliance frameworks across the organization’s data ecosystem.

Key Responsibilities:

- Set up and manage Microsoft Purview accounts, collections, and access controls (RBAC).

- Integrate Purview with data sources: Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule and monitor metadata scanning and classification jobs.

- Implement and maintain collection hierarchies aligned with data ownership.

- Design metadata ingestion workflows for technical, business, and operational metadata.

- Enrich data assets with business context: descriptions, glossary terms, tags.

- Synchronize metadata across tools using REST APIs, PowerShell, or ADF.

- Validate end-to-end lineage for datasets and reports (ADF → Synapse → Power BI).

- Resolve lineage gaps or failures using mapping corrections or scripts.

- Perform impact analysis to support downstream data consumers.

- Create custom classification rules for sensitive data (PII, PCI, PHI).

- Apply and manage Microsoft Purview sensitivity labels and policies.

- Integrate with Microsoft Information Protection (MIP) for DLP.

- Manage business glossary in collaboration with domain owners and stewards.

- Implement approval workflows and term governance.

- Conduct audits for glossary and metadata quality and consistency.

- Automate Purview operations using:

- PowerShell, Azure Functions, Logic Apps, REST APIs

- Build pipelines for dynamic source registration and scanning.

- Automate tagging, lineage, and glossary term mapping.

- Enable operational insights using Power BI, Synapse Link, Azure Monitor, and governance APIs.

Tools & Technologies:

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Experience in Microsoft Purview areas:

1. Label creation and policy management

2. Publish/Auto-labeling

3. Data Loss Prevention & Compliance handling

4. Compliance Manager, Communication Compliance, Insider Risk Management

5. Records Management, Unified Catalog, Information Barriers

6. eDiscovery, Data Map, Lifecycle Management, Compliance Alerts, Audit

7. DSPM, Data Policy

Required Qualifications:

-experience in data governance or data management.

- Strong experience in Microsoft Purview and Informatica governance tools.

- Proficient in tracking and visualizing data lineage across systems.

- Familiar with Azure Data Factory, Talend, dbt, and other integration tools.

- Understanding of data regulations: GDPR, CCPA, SOX, HIPAA.

- Ability to translate technical data governance concepts for business stakeholders.

Employee Benefits

1. Culture:

a. Open Door Policy: Encourages open communication and accessibility to management.

b. Open Office Floor Plan: Fosters a collaborative and interactive work environment.

c. Flexible Working Hours: Allows employees to have flexibility in their work schedules.

d. Employee Referral Bonus: Rewards employees for referring qualified candidates.

e. Appraisal Process Twice a Year: Provides regular performance evaluations and feedback

2. Inclusivity and Diversity:

a. Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

b. Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

a. GMC and Term Insurance: Offers medical coverage and financial protection.

b. Health Insurance: Provides coverage for medical expenses.

c. Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

a. Company-sponsored family events: Creates opportunities for employees and their families to bond.

b. Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

c. Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

a. Company-sponsored outings: Organizes recreational activities for employees.

b. Gratuity: Provides a monetary benefit as a token of appreciation.

c. Provident Fund: Helps employees save for retirement.

d. Generous PTO: Offers more than the industry standard for paid time off.

e. Paid sick days: Allows employees to take paid time off when they are unwell.

Thanks

• Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
• Handling inbound calls and answering various inquiries from customers
• Managing and answering complaints raised from customers on a timely-manner
• Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
• Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Ensuring that the targets are met or exceeded, as set by the management
• Converting the calls into sales closure and thus meeting the targets
• Processing all customer purchases
• Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
• Developing and maintaining good professional relationships with customers to encourage repeat business
• Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant experience of a minimum 1 year in FMCG telecalling sales
• Previous experience of working in a target-oriented environment
• Knowledge of telephone etiquettes
• Good Hindi, English communication skills
• Positive focus with a go-getter attitude    

We have an urgent opening for a SHOPIFY APP DEVELOPER with 2 to 3 years of Experience, for Day Shift working. Having hands-on experience with customizing Shopify templates and fully functional Shopify websites.

Responsibilities and Duties

Job Description:
- Understanding of various design patterns and custom Shopify app.
- Strong knowledge of liquid programming language.
- Generate custom–tailored Shopify theme and altering pre-existing template.
- Act as Shopify expert, specializing in all facets of the eCommerce platform.
- Strong hands to Install & Customize new Shopify app.
- Shopify App Development would be an advantage.
Organizational Skills :
- Must be very organized, punctual, and detail-oriented
- Fast learner & interested in new technologies
- The ability to remain cool under pressure.
Key Skills:
SHOPIFY/HTML5, CSS3, JavaScript/jQuery/AJAX.