Customer Care / Client Management

Review Criteria

* Strong Technical Project Manager / Program Manager / Implementation manager profile

* 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

* Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

* Strong communication, stakeholder management, and executive-level reporting capability

* (Company) -B2B SaaS

* Not looking for implementation engineer but someone who handles the implementation projects

Role & Responsibilities

We are seeking a dynamic and detail-oriented Technical Project Manager. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a product or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement.

Project Management & Delivery Oversight:

* Plan and manage multiple concurrent technology projects across multiple teams.

* Collaborate with teams to define project plans, timelines, and resource allocations.

* Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.

* Generate reports and maintain dashboards on project status, risks, and timelines.

* Facilitate daily stand-ups, sprint planning, and retrospectives.

Process Definition & Governance:

* Design and implement processes for Agile delivery, ticket management, and support workflows.

* Conduct audits, spot checks, and process reviews to ensure compliance.

* Identify delivery bottlenecks and drive continuous improvement.

Stakeholder Communication:

* Serve as the bridge between Engineering, QA, Support, and Product teams

* Regularly update leadership on delivery progress, risks, and process gaps

* Simplify technical progress and status for executive-level reporting

Ideal Candidate

* 3+ years of experience in Project Management / program management / Delivery Excellence roles within technology or SaaS organizations.

* Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.

* Hands-on experience in any technical function (QA, development, testing, or project coordination).

* Ability to lead process governance, including documentation, audits, and stakeholder alignment.

* Excellent communication, analytical thinking, and stakeholder management skills.

* Self-driven, highly organized, and outcome-focused.

Desirable Qualifications:

* Certifications such as PMP, CSM, or CMMI-related are a plus.

* Exposure to process maturity models or experience contributing to CMMI audits is preferred.

About the Role

We are looking for a results-driven SEO Marketing Executive with 2+ years of experience in SEO, SMO, and paid advertising campaigns. The ideal candidate should have hands-on expertise in WordPress, digital marketing tools, and paid ads (Meta Ads, Google Ads, PPC) to drive traffic, improve online visibility, and generate qualified leads for our Web-based projects.

Key Responsibilities

Plan and execute SEO strategies (On-page, Off-page, and Technical SEO).

Perform keyword research, competitor analysis, and content optimization.

Build high-quality backlinks and improve search engine rankings.

Manage SMO (Social Media Optimization) and handle daily posting, engagement, and community growth across platforms (Facebook, Instagram, LinkedIn, Twitter/X, etc.).

Run Paid Ad Campaigns (Meta Ads, Google Ads, Promotional Ads, PPC) to drive conversions.

Monitor campaign performance, optimize ad spend, and prepare performance reports.

Manage and update websites using WordPress (or other CMS tools).

Integrate analytics tools (Google Analytics, Search Console, Tag Manager) and track performance metrics.

Collaborate with content writers, designers, and developers to ensure SEO & marketing best practices.

Stay updated with the latest SEO, SMO, and Digital Marketing trends.

Requirements

Bachelor’s degree in Marketing, IT, Communications, or related field.

2+ years of proven experience in SEO & Digital Marketing.

Strong knowledge of SEO (on-page, off-page, technical) and SMO strategies.

Hands-on experience with Paid Ads (Meta Ads, PPC, Google Ads, Promotional Ads).

Proficiency in WordPress and knowledge of other CMS tools (Wix, Webflow, Shopify, etc.).

Expertise with SEO & marketing tools (Ahrefs, SEMrush, Moz, Google Analytics, Google Tag Manager, Search Console).

Good understanding of HTML, CSS, and basic JavaScript (preferred).

Strong analytical, problem-solving, and communication skills.

Good to Have

Experience in Web3/Blockchain or tech-based projects.

Knowledge of content marketing and email campaigns.

Creative mindset for running promotional campaigns.

We are looking for a dynamic Sales Executive with experience in PEB, construction, or steel industry. The candidate will be responsible for generating new business, managing client relationships, and promoting Pre-Engineered Building (PEB) solutions to clients in construction, industrial, and commercial sectors.

Key Responsibilities:

• Identify and develop new business opportunities in construction, infrastructure, industrial, and commercial sectors.
• Generate leads through market research, networking, and client outreach.
• Present and promote PEB solutions to architects, contractors, developers, and business owners.
• Understand client requirements and provide customized solutions.
• Build and maintain strong client relationships for repeat business.
• Prepare quotations, proposals, and tender documents.
• Negotiate pricing and close sales deals.
• Achieve monthly and quarterly sales targets.
• Coordinate with engineering, production, and project teams for smooth project execution.
• Conduct market research and track competitor activities.

Required Skills:

• Strong sales, negotiation, and presentation skills.
• Basic understanding of steel structures / PEB / construction processes.
• Good communication and client management skills.
• Target-oriented and self-motivated.
• Knowledge of CRM tools and MS Office.

Preferred Industry Background:

PEB / Steel Structures /

We are seeking a skilled and passionate Digital Marketing Trainer (Freelancer) with 2 to 5 years of hands-on experience in the digital marketing domain. The trainer will be responsible for delivering high-quality training sessions on various digital marketing topics including SEO, SEM, Google Ads, Social Media Marketing, Email Marketing and Content Marketing. The role involves designing course content, conducting live sessions, guiding learners through practical assignments and projects, and preparing them for industry-recognized certifications. The ideal candidate should possess strong communication skills, up-to-date knowledge of digital marketing tools and trends, and a genuine interest in mentoring and developing future digital marketing professionals.

About the Role :

As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.

Responsibilities:

• Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.

• Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.

• Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.

• Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.

• Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.

• Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.

• Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.

Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office

• Model Development and Deployment:
• Design, develop, and implement machine learning models for various applications (e.g., classification, regression, natural language processing, computer vision).
• Deploy and maintain machine learning models in production environments.
• Optimize model performance and efficiency through feature engineering, hyperparameter tuning, and model selection.
• Build and maintain scalable machine learning pipelines.
• Data Engineering and Management:
• Work with large datasets, including data cleaning, preprocessing, and feature extraction.
• Develop and maintain data pipelines for data ingestion, transformation, and storage.
• Ensure data quality and consistency.

Job Summary:

We are seeking a dynamic and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining strong client relationships, and driving company revenue growth.

Key Responsibilities:

Lead Generation & Prospecting:

Research and identify new business opportunities.

Generate leads through various channels like networking, email campaigns, and cold calling.

Maintain and update the customer database.

Client Engagement:

Build strong relationships with potential and existing clients.

Conduct meetings, presentations, and discussions to understand client needs.

Address client queries and provide tailored solutions.

Sales Strategy & Execution:

Develop and execute strategies to achieve sales targets.

Create detailed business proposals and negotiate terms of the agreement.

Collaborate with the marketing team to support lead generation activities.

Market Research:

Stay updated on industry trends, competitors, and market dynamics.

Provide insights and feedback to the team to refine strategies.

Reporting & Coordination:

Track sales metrics and prepare regular reports for management.

Work closely with the operations and customer support teams to ensure client satisfaction.

Qualifications & Skills:

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.

Experience: Prior experience in sales, marketing, or business development (preferred).

Skills:

Excellent communication and interpersonal skills.

Strong negotiation and persuasion abilities.

Proficiency in MS Office and CRM tools.

Self-motivated, goal-oriented, and capable of working independently or as part of a team.

Key Competencies:

Strategic thinking and problem-solving skills.

Time management and multitasking abilities.

Resilience and ability to handle rejection professionally.

Why Join Us?

Competitive salary and performance-based incentives.

Opportunities for growth and professional development.

Collaborative and supportive work environment.

• Architect, design and build complex, highly scalable, high performance enterprise applications
• Lead, mentor and work with a team of engineers to deliver on clients application expectations
• Work with clients engineering needs and deliver on requirements in a team environment
• Accelerate development velocity for all engineers and deliver continuous improvements to the teams process and codebase
• Build automation to prevent and/or remediate service problems from becoming production incidents

• In this role, you will Design, Develop and Deploy applications based on HTML, ReactJS, JS as front-end. You are a creative and technically skilled individual responsible for bringing great user experience and design to life. You create reusable, extensible, flexible, high-performing web applications from front end to back end.
• Execute in an agile environment using industry standard tools and delivering weekly code releases Develop and test for cross browser, cross platform applications.
• Experience in product designing, distributed architecture.
• Have a demonstrated track record of End to End product engineering responsibility