Customer Care / Client Management

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

Location: Mumbai, Pune

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Years of Experience: 4 – 6 in SAP BASIS
• Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
• Should have experience of client-facing roles
• Should have excellent communication skills

Should have experience of working on the following:

• SAP System Installation and Configuration (L1/L2)
• SAP System Support Packages Upgrades and Patching (L1/L2)
• SAP System Performance Tuning (L1/L2)
• SAP Transport Management (L1/L2)
• SAP Backup and Recovery (L1/L2)
• SAP User Administration (L1/L2)
• SAP Kernel Upgrades (L1/L2)
• Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
• SAP Solution Manager (L1/L2)
• AWS / Azure / GCP Cloud Basis Skills (L1/L2)
• Troubleshooting SAP System Issues (L1/L2)
• Documentation and Reporting (L1/L2)
• SAP HANA Administration (L1/L2)
• Knowledge of SAP Basis Best Practices (L1/L2)
• Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
• Operating system (L1/L2)
• Communication and Collaboration Skills (L1/L2)

1) Determine client needs and expectations and participate in the development of the overall client service plan. Analyse, develop, and implement information security programs, including organizational design and key processes for our clients as per plans

2)Design and develop cyber security strategies and programs for large and complex organizations

3)Define and implement cyber risk management structures, governance models, organizational transformations in the areas of cyber security

4)Develop security policies, processes, procedures. Map controls and compliance requirements. Responsible for risk assessments, gap analysis (against standards and benchmarks), risk mitigation strategy development.

4)Roll out the GRC Cybersecurity controls framework while balancing the approach with end user experience and compliance

5)Develop and tailor approaches, methods and tools to support clients cyber risk programs and initiatives

6)Provide strategic and operational advice in the areas of safeguarding critical information. Identify areas requiring improvement in the client's business processes to enable preparation of recommendations. 7)Evaluate, implement and operationalize security controls, define metrics for measure performance and establish a framework for continuous monitoring and improvement and Play substantive role in internal and external client relationship and communication

8)Interact with CxOs to define the roadmap for GRC strategy.

9Help build Cyber Transformation practice by getting involved in areas beyond engagement delivery such as pre-sales, RFP response, solution designing, competency development and Go to market strategies

10)Create or help create though leadership content in the emerging areas of Cyber Strategy and Risk Transformation .

Immediate Joiners

Job description

Greetings Candidate

We are hiring for the Dot Net Developer

#dotnetdeveloper

Company Name:- My Flight Search

Website:- www.myflightsearch.com

Location:- Remote but Start office Soon from Gurgaon

Shift Time:- 3PM to 12PM

Cab Facility Provided by the Company.

Exp. Required:- 8-12 Years

Salary:- 22 LPA

Candidates from Travel Domains will be Preferred

Candidates must be expert into:-

Web API, C#, SQL Server

• Will be Handling End to End Recruitment process
• Will be Accountable for Recruiting through Job portals, social media platform and conducting mass recruitment drive in places like Colleges, Corporates, etc.
• Should be responsible to Reach Targets and deadlines.
• Maintenance of reports is mandatory.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing it, Develop job postings, job descriptions and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiation employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc

Job Summary

A Developer/Sr. Developer is responsible for writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work. A Developer/Sr. Developer is expected to possess expert-level knowledge of the Force.com platform and an analytical mindset with a keen eye for detail.

Responsibilities and Duties

A Developer/Sr. Developer needs to conduct the following responsibilities at work -

• Billability of at least 40 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
• Use knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc.
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Perform thorough analysis on requirements i.e.
• Obtain a deep understanding of the desired output
• Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors
• Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding

A successful analysis results in -

• Derivation of all possible use cases
• Identification of any blockers, challenges or risks
• An optimal code design solution of complex requirements
• Thorough impact analysis of the planned development

A Developer/Sr. Developer must discuss the approach with TL (Technical Lead)/TM (Technical Manager)or an onshore TA and finalize the ETAs.

Develop high-quality scalable code by

• Following Salesforce.com and SilverlineCRM standards/best practices
• Leverage recommended frameworks (ex. Test framework or Trigger framework)
• Write comprehensive test code asserting all possible use cases
• Perform thorough unit tests
• Fix all bugs reported from QA/UAT
• Work on deployments through recommended tools and methodologies.
• Time-bound R&D for any unknown or newer areas
• Developing reusable code components in a project
• Mentor, assist and review peer developers within the teams
• Document design and architecture

Follow DevOps processes i.e.

• Use recommended IDEs
• Ensure daily code check-in/check-out
• Stay in compliance with code review feedback points shared by TL (Technical Lead)/TM (Technical Manager).
• Facilitate proactive communication with project/product teams i.e.
• Use all relevant channels (Emails, JIRA, Slack, or Zoom meetings)
• Be in sync with sprint/project/product teams
• Share your plan of action at the start of your day
• Send DSRs by end of the day
• Ensure decent overlap/availability in the onshore team’s timezone (whenever required).
• Focus on learning & development by
• Setting goals for the quarter in alignment with the Company goals.
• Constantly perform self-review and identify improvement areas
• Seek timely assistance from Reporting Managers
• Actively contribute to knowledge sharing initiatives and help in the skill development of peer developers
• Enhance skills and capability in USABILITY focussed development
• Exhibit good interpersonal skills by being a team player, staying approachable and collaborative
• Obtain and maintain certificates for Vlocity Development

Required Experience, Skills and Qualifications

Qualification

• Required - Minimum Bachelor's or Equivalent Degree in Computers
• Required - SFDC certifications (Administrator/ PD1)
• Optional - Vlocity Platform Developer certification;
• Required - Working experience with Vlocity omniscripts, Vlocity dataraptors, Vlocity cards, Vlocity integration procedures, etc
• Required - Work Experience in Healthcare & Insurance Industry.
• Nice to Have - CPQ Work Experience

Experience

• Required - Minimum 5 years experience in Software Development
• Required - Minimum 2 years in IT/Software companies with a multinational footprint
• Required - Minimum 1 years experience with Salesforce Lightning development.
• Required - Minimum 18 - 24 months experience with Vlocity Development.
• Required - Experience working with US-based/headquartered companies
• Good communication and interpersonal skills

Benefits

Industry-leading benefits including Health Insurance are offered. Will be part of a US-based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)