2+ Customer Retention Jobs in Kolkata | Customer Retention Job openings in Kolkata

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

 

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

 

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

Role: Business Development ManagerWhat will you do?- Identifying new sales leads and pitching eZee products and services. - Maintaining fruitful relationships with existing customers- Recognizing the pain-points of the hospitality businesses and presenting eZee as the best solution. - Researching for establishments online to identify new leads and potential new markets- Contacting potential clients via email or phone to establish rapport and set up meetings- Planning and overseeing new marketing initiatives in your region. - Market and competitor research to identify and apply best strategies to penetrate the market. - Attending conferences, meetings, and industry events- Contacting clients to inform them about new developments in the company's products- Developing quotes and proposals- Negotiating and renegotiating by phone, email, and in person- Developing sales goals for the team and ensuring they are met- Training personnel and helping team members develop their skills- Providing round-the-clock support to customers in your region.