Customer Retention Jobs in Hyderabad
Safety Connect is a growing company in the domain of field force and road safety.
We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.
we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.
Responsibilities:
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Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.
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Manage incoming calls and emails and handle appropriate follow-up calls and emails.
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Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.
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Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
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Coordinate and train all new customer starts in an efficient and streamlined way.
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Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.
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Work with the sales and marketing team to drill customer references and develop case studies.
Requirements /Qualifications:
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1-2 years of experience in communications, marketing, sales, account management, or customer success.
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Multi-tasking skills, strategic planning, and project management skills.
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Exceptional communication skills (verbal and written).
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Analytical and process-oriented mindset.
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The ability to solve problems & to think quickly on your feet.
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An eye for detail.
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Knowledge of SalesForce and project management tools.
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Event planning experience is a plus.
Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps
Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions
- Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
- creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
- A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns
Requirement
- Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites
Skill required
- Expertise in creating email & SMS campaigns
- Analytical mindset
- Prior experience with web engage is an added advantage
- Candidates working for B2C or D2C background is mandatory.
- Expertise in retention and retargeting campaigns is an added value.
- Candidates who can join immediately or max 15 days can apply