
Job Title: Customer Support Executive
Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad
Landmark: Near Badarpur Metro Station
Salary: ₹14,000 – ₹16,000 per month
Working Days: 6 Days a Week (No Weekends Off)
Job Description:
We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, chat, and email
- Resolve customer issues with empathy and professionalism
- Book services and update customer records accurately
- Follow up on pending queries and ensure timely resolution
- Coordinate with internal teams to ensure smooth service delivery
- Maintain a positive, customer-first attitude at all times
Requirements:
- Good communication skills (Hindi & English)
- Basic computer knowledge and typing speed
- Ability to handle pressure and multitask
- Previous experience in customer service is a plus, but freshers can also apply
- Must be comfortable working weekends with a weekday off
Benefits:
- Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
- Growth opportunities in a fast-growing startup
- Comfortable work environment near metro connectivity

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Are you an exceptional UI Developer with a passion for creating mesmerizing user interfaces? We're seeking a Senior UI Developer who thrives on leveraging the power of React to craft visually stunning and highly interactive user experiences. If you're a trailblazer in the realm of UI design and development, and you're ready to make a substantial impact with your skills, we want you to be a key player in our team.
Your Role and Responsibilities:
UI Enthusiast: Showcase your mastery of user interface design by leading the charge in developing captivating user interfaces for both web and mobile applications. Your UI skills will be the driving force behind creating experiences that resonate across various devices and platforms.
React Expertise: Demonstrate your coding brilliance by harnessing the potential of React. Create UI components that are both aesthetically pleasing and technologically advanced, pushing the boundaries of modern web development.
Design-Driven Development: Collaborate closely with our design team to seamlessly transform wireframes and mockups into tangible UI interfaces that effortlessly embody the union of visual aesthetics and functional excellence.
Performance Sculptor: Dive into the intricacies of front-end code within the React framework, sculpting and optimizing to achieve lightning-fast loading times and seamless user interactions.
Browser Harmony: Ensure uniformity in appearance and behavior across an array of browsers and devices, taking into account the nuances of each platform to create a consistent user experience.
Code Craftsmanship: Exemplify your commitment to code quality by producing elegantly structured, meticulously documented, and easily maintainable code that sets new standards in our development endeavors.
Synergy of Integration: Collaborate seamlessly with our backend developers, bridging the gap between UI components and backend services and APIs to create a holistic and efficient application ecosystem.
Agile Advocate: Embrace and champion agile methodologies, actively engaging in sprint planning, daily stand-ups, and contributing to code reviews to foster a collaborative and iterative development environment.
Creative Problem-Solving: Dive headfirst into complex UI challenges, emerging with innovative solutions that enhance user experiences and keep the development process on track.
Mentorship: Elevate junior developers through your guidance and insights, empowering them to amplify their expertise in UI development and React.
Trendsetter: Stay at the forefront of UI development trends, constantly immersing yourself in the latest front-end technologies, particularly within the React ecosystem.
Key Skills:
Proficiency in HTML, CSS, and JavaScript
Expert-level experience with React and related libraries
Strong UI/UX design understanding
Responsive and mobile-first design principles
Cross-browser compatibility and accessibility standards
Performance optimization for UI components
Agile development methodologies
Strong problem-solving skills
Excellent communication and collaboration abilities
Your Skills and Qualifications:
Bachelor's degree in Computer Science, Web Design, or a related field (or equivalent practical experience).
Proven track record as a UI Developer or Front-End Developer, highlighted by an impressive portfolio showcasing your React-powered UI design and development prowess.
Expert-level proficiency in HTML, CSS, JavaScript, and React framework, complemented by familiarity with relevant libraries and tools.
UI-focused mindset with a passion for responsive and mobile-first design within the React realm.
Deep appreciation for UI/UX design principles, enabling seamless collaboration with designers to achieve a harmonious user experience.
Comprehensive understanding of cross-browser compatibility and dedication to accessibility standards.
Accomplished in optimizing UI components for superior performance and speed within the React framework.
Resourceful problem solver, adept at swiftly identifying and addressing front-end issues.
Exceptional communicator, fostering a collaborative and inclusive environment within the team.
Proficient in version control systems (e.g., Git) and experienced in contributing to code review processes.
Exposure to Agile/Scrum methodologies is a significant advantage.
Strong leadership skills, with a history of mentoring junior developers in React-based development scenarios.
Join us in reshaping user interfaces through the captivating lens of React. If you're fueled by a passion for UI excellence and have the technical prowess to match, we invite you to share your resume, portfolio, and relevant code samples that reflect your remarkable journey in the realm of UI and React. Your UI skills will be the cornerstone of our dynamic team.
Required Skills
- Extensive senior level full-stack software development experience with Node.js (2 or more years) with detailed understanding of user interface frameworks, back-end software architecture interactions and node module capabilities.
- Two or more years' experience with one or more JavaScript frameworks/technologies such as Express.js, Angular.js, React.js, MobX or Flux.js.
- Strong development experience with developing RESTful Web Services using Node.js.
- Comprehensive knowledge of Scrum and Kanban Agile development process and ceremonies including scrums, planning events, backlog grooming, retrospectives and demos.
- Complex programming, program debugging, data analysis, problem analysis and resolution of issues within open source applications.
- Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development and testing.
Desired Skills
- Client development experience with HTML, DHTML, CSS, JavaScript
- Experience with other JavaScritpt frameworks such as Express, Restify, Hapi, Sails, JOI, and Kinex.
- Javascript experience with ECMAScript2015 (ES6), ECMAScript2016 (ES7) or Bable compiler.
- Operating System and Infrastructure experience with Linux, Windows 7, Unix, Solaris, JMS, OOD, CVS.
- Experience with VersionOne Application Lifecycle Management Tools
- Experience with Jenkins and Continuous Integration.
- Standards & Protocols knowledge including XML, XSLT, WSDL, JSON.
- Experience with Testing Tools including Mocha, Chai, Sinon, Supertest, Enzyme, Instanbul, Selenium, Load Runner, JSLint and Cucumber.
- Experience with source code versioning and Pull Requests with Git and Stash.
- Experience with IDEs such as Sublime and Atom.
- Knowledge of SonarCube, Phabricator, Gerritt, Karma, Jasmine
- Knowledge of projects using SAFe methodology.
- Experience with DevOps processes and implementation.
- Experience with environments utilizing Cloud Technologies such as Amazon Web Services.
- Experience with NGiNX web server.

Work Responsibilities
- What You’ll Do:
- Engineers will develop and improve features for products such as WebView pages called from within Mercari’s web version and native app, along with tools used by the Customer Support Team for answering user inquiries and providing transaction support.
- Senior engineers in the Frontend Team are expected to use their technical skills to lead the team and product development, train members through design and code reviews, and make contributions and improvements to the hiring process, including technical tests.
- Development Environment:
- Languages: HTML, CSS, JavaScript, TypeScript, React, Gatsby, Next.js, GraphQL, Apollo Client, Redux, Cypress, Rendertron, Lit, Playwright
- Infrastructures: Google Cloud Platform (Compute Engine, Kubernetes Engine, App Engine)
- Configuration management tool: Terraform
- Other: Circle CI, GitHub, Slack, JIRA, Crowi, Spinnaker, Datadog
Minimum Requirements
- Shared understanding and belief in Mercari Group's mission and values
- At least 3 years of experience in development related to frontend fields such as web browsers, JavaScript, TypeScript, React.js, Next.js, or Redux
- Experience with developing and operating large-scale products
- Ability to design and develop with performance and scalability in mind
- Ability to use HTML and CSS to implement solid user interfaces
- Knowledge of JavaScript and experience developing with UI libraries or frameworks such as React, Vue.js, and Angular
- Able to understand and explain web operation principles and browsers
- Understanding of version management and ability to participate in development via Git
- Effective communication skills, needed for product development with team members and with other teams
Preferred Requirements
- Extensive knowledge of standard web technologies and specialized knowledge in some areas, like TypeScript, React.js, Next.js, Redux
- Understanding of the characteristics of different libraries/frameworks and the ability to introduce them to projects where necessary
- Ability to design architecture based on the characteristics of the app
- Ability to consistently take initiative in implementing improvements to the app
- Project management and/or team leadership
- Cloud development experience (preferably GCP or AWS)
- Experience contributing to an open-source project
- Familiarity with CI systems and the release process
Working Conditions
Employment Status
Full-time
Office
Bangalore
- Hybrid Workstyle

- To support and maintain existing Java code base, debug the application
- To analyse user and business requirements and design and implement appropriate solutions
- To design and code programs following in-house standards and good design principles
- To ensure that all programs are documented to the company standards
- To create unit test plans and perform unit testing of the programs
- To provide advice and guidance to other members of the team
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns
- Good knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience in RESTFul webservices
- Experience with test-driven development
- Exposure to portal/mobility development - Desired
- Exposure to any of middleware solutions like MQ, Oracle fusion middleware(WebLogic), WebSphere, Open Source
- 2+ years professional writing experience
- Excellent writing and editing skills
- Experience writing content for web/mobile products
- Experience writing emails, landing pages, or editorial content
- Proven ability to collaborate successfully with cross-functional partners
- Ability to work independently in a fast-paced environment.
- Experience writing stories or more long-form editorial content
- Experience with trauma informed writing is a plus
- Experience writing for social impact products or audiences is a plus
- Solid understanding of email marketing and social channels are a plus
- Portfolio of writing samples

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills
Excellent PHP skills
Good knowledge of relational databases with emphasis on MySQL
Good understanding of JavaScript including AJAX (using jQuery 2.x/1.x) and experience developing client-side JavaScript MVC applications (Backbone.js / AngularJS) is a plus.
Controlling of Finance, General Accounting, General Ledger, Treasury management
- Strong Experience on Autosar 4.x BSW Diagnostics (UDS-IS014229) configuration and development.
- Strong Experience on DEM and FIM configuration and development.
- Knowledge on OEM specific service implementation.
- Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar).
- Excellent programming skill in C language.
- knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
- Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
- Excellent debugging, analytical, logical and communication skills
- Knowledge/Working Experience in Scripting languages – Python, CAPL.
- knowledge on Quality Management – Automotive SPICE
- Experience working in Agile-Scrum/Kanban development process

