11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Summary

We are looking for a skilled MEAN Stack Developer with 3–5 years of experience in building scalable web applications using MongoDB, Express.js, Angular, and Node.js. The ideal candidate should have experience developing REST APIs, integrating frontend and backend services, and working in Agile environments.

Key Responsibilities

• Develop and maintain web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js).
• Build scalable RESTful APIs and backend services.
• Develop responsive and user-friendly UI using Angular.
• Design and optimize MongoDB database schemas and queries.
• Collaborate with cross-functional teams to deliver high-quality software.
• Write clean, maintainable, and reusable code.
• Troubleshoot, debug, and optimize application performance.
• Participate in code reviews and follow best development practices.

Required Skills

• 3–5 years of experience in MEAN Stack development.
• Strong knowledge of Angular, Node.js, Express.js, and MongoDB.
• Experience with JavaScript, TypeScript, HTML5, and CSS3.
• Hands-on experience in developing REST APIs.
• Good understanding of authentication (JWT/OAuth) and API integration.
• Experience with Git and Agile/Scrum methodologies.
• Knowledge of cloud platforms (AWS/Azure) is an added advantage.

Job Description & Specification: 

Post Title: Data Engineer

Work Mode: Kochi Onsite - UK Time zone

Role Overview: 

We are seeking a talented and experienced Data Engineer to join our team. The ideal candidate will have expertise in technologies such as Metabases, Dbt, Stitch, Snowflake, Avo, and MongoDB. As a Data Engineer, you will play a crucial role in designing, developing, and maintaining our data infrastructure to support our analytics and data-driven decision-making processes.

Responsibilities:

• Designing, developing and implementing scalable data pipelines and ETL processes using tools such as Stitch and Dbt to ingest, transform, and load data from various sources into our data warehouse (Snowflake).
• Implement data modeling best practices and standards using Dbt to create and manage data models for reporting and analytics.
• Collaborating with cross-functional teams to understand data requirements and deliver solutions that meet business needs.
• Develop and maintain dashboards and visualizations in Metabases to enable self-service analytics and data exploration for internal teams.
• Building and optimizing ETL processes to ensure data quality and integrity.
• Optimizing data processing and storage solutions for performance, scalability and reliability, leveraging cloud-based technologies.
• Implementing monitoring and alerting systems to proactively identify and address data issues.
• Implementing data quality checks and monitoring processes to ensure the accuracy, completeness, and integrity of data.
• Managing and optimizing databases (like MongoDB for performance and scalability).
• Developing and maintaining documentation, best practices, and standards for data engineering processes and workflows.
• Stay up to date with emerging technologies and trends in data engineering, machine learning, and analytics, and evaluate their potential impact on data strategy and architecture.

Requirements:

• Bachelor's or Master's degree in Computer Science.
• Minimum of 4 years of experience working as a data engineer with expertise in Metabases, Dbt, Stitch, Snowflake, Avo, MongoDB.
• Strong programming skills in languages like Python, and experience with SQL and database technologies (e.g., PostgreSQL, MySQL, MongoDB).
• Hands-on experience with data integration tools (e.g., Stitch), data modeling tools (e.g., Dbt), and BI platforms (e.g., Metabases).
• Experience with cloud platforms such as AWS.
• Strong understanding of data modeling concepts, database design, and data warehousing principles
• Experience with big data technologies and frameworks (e.g., Hadoop, Spark, Kafka) and cloud-based data platforms (e.g., AWS EMR, Azure Databricks, Google BigQuery).
• Familiarity with data integration tools, ETL processes, and workflow orchestration tools (e.g., Apache Airflow, Apache NiFi).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work effectively in a global team environment.
• Experience in the education or Edtech industry is a plus.
• Knowledge of Avo for schema management and versioning will be an added advantage.
• Familiarity with machine learning algorithms, data science workflows, and analytics tools (e.g., TensorFlow, PyTorch, scikit-learn, Tableau).
• Knowledge of distributed computing concepts and containerization technologies.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Certifications in cloud computing (e.g., AWS Certified Developer, Google Cloud Professional Data Engineer) or data engineering (e.g., Databricks Certified Associate Developer) are desirable.

Benefits:

• Competitive salary and bonus structure based on performance and achievement of goals.
• Comprehensive benefits package including medical insurance.

Join us in shaping the future of technology by applying your expertise as a Data Engineer. If you are passionate about driving innovation and delivering impactful solutions, we invite you to be part of our dynamic team. Apply now!!

Job Description – Senior Technical Business Analyst

Location: Trivandrum (Preferred) | Open to any location in India

Shift Timings - 8 hours window between the 7:30 PM IST - 4:30 AM IST

About the Role

We are seeking highly motivated and analytically strong Senior Technical Business Analysts who can work seamlessly with business and technology stakeholders to convert a one-line problem statement into a well-defined project or opportunity. This role is ideal for fresh graduates who have a strong foundation in data analytics, data engineering, data visualization, and data science, along with a strong drive to learn, collaborate, and grow in a dynamic, fast-paced environment.

As a Technical Business Analyst, you will be responsible for translating complex business challenges into actionable user stories, analytical models, and executable tasks in Jira. You will work across the entire data lifecycle—from understanding business context to delivering insights, solutions, and measurable outcomes.

Key Responsibilities

Business & Analytical Responsibilities

• Partner with business teams to understand one-line problem statements and translate them into detailed business requirements, opportunities, and project scope.
• Conduct exploratory data analysis (EDA) to uncover trends, patterns, and business insights.
• Create documentation including Business Requirement Documents (BRDs), user stories, process flows, and analytical models.
• Break down business needs into concise, actionable, and development-ready user stories in Jira.

Data & Technical Responsibilities

• Collaborate with data engineering teams to design, review, and validate data pipelines, data models, and ETL/ELT workflows.
• Build dashboards, reports, and data visualizations using leading BI tools to communicate insights effectively.
• Apply foundational data science concepts such as statistical analysis, predictive modeling, and machine learning fundamentals.
• Validate and ensure data quality, consistency, and accuracy across datasets and systems.

Collaboration & Execution

• Work closely with product, engineering, BI, and operations teams to support the end-to-end delivery of analytical solutions.
• Assist in development, testing, and rollout of data-driven solutions.
• Present findings, insights, and recommendations clearly and confidently to both technical and non-technical stakeholders.

Required Skillsets

Core Technical Skills

• 6+ years of Technical Business Analyst experience within an overall professional experience of 8+ years
• Data Analytics: SQL, descriptive analytics, business problem framing.
• Data Engineering (Foundational): Understanding of data warehousing, ETL/ELT processes, cloud data platforms (AWS/GCP/Azure preferred).
• Data Visualization: Experience with Power BI, Tableau, or equivalent tools.
• Data Science (Basic/Intermediate): Python/R, statistical methods, fundamentals of ML algorithms.

Soft Skills

• Strong analytical thinking and structured problem-solving capability.
• Ability to convert business problems into clear technical requirements.
• Excellent communication, documentation, and presentation skills.
• High curiosity, adaptability, and eagerness to learn new tools and techniques.

Educational Qualifications

• BE/B.Tech or equivalent in:
• Computer Science / IT
• Data Science

What We Look For

• Demonstrated passion for data and analytics through projects and certifications.
• Strong commitment to continuous learning and innovation.
• Ability to work both independently and in collaborative team environments.
• Passion for solving business problems using data-driven approaches.
• Proven ability (or aptitude) to convert a one-line business problem into a structured project or opportunity.

Why Join Us?

• Exposure to modern data platforms, analytics tools, and AI technologies.
• A culture that promotes innovation, ownership, and continuous learning.
• Supportive environment to build a strong career in data and analytics.

Skills: Data Analytics, Business Analysis, Sql

Must-Haves

Technical Business Analyst (6+ years), SQL, Data Visualization (Power BI, Tableau), Data Engineering (ETL/ELT, cloud platforms), Python/R

We are looking for a skilled Oracle Developer with strong expertise in PL/SQL development and database management. The ideal candidate will be responsible for designing, developing, optimizing, and maintaining robust Oracle database solutions to support business applications and operations.

Key Responsibilities

Design, develop, test, and maintain robust PL/SQL code including stored procedures, functions, packages, triggers, and views.

Participate in database design and development activities ensuring efficient database structure and performance.

Optimize SQL queries and PL/SQL code for maximum efficiency and performance.

Identify, troubleshoot, and resolve database performance issues.

Develop and implement data migration, transformation, and ETL processes using Oracle tools and PL/SQL scripts.

Provide support for existing database applications and resolve issues within defined SLAs.

Collaborate with application developers, business analysts, and stakeholders to understand business requirements and translate them into technical solutions.

Maintain proper documentation for database designs, code, and technical processes.

Follow best practices in database development including code reviews, version control, and coding standards.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3–5 years of hands-on experience as an Oracle Developer.

Strong expertise in Oracle PL/SQL development.

Experience in writing complex stored procedures, functions, packages, and triggers.

Strong understanding of database schema design, tables, views, indexes, and constraints.

Experience with data migration, ETL processes, and data transformation.

Knowledge of Oracle backup and recovery techniques including RMAN.

Strong analytical and problem-solving skills.

Good communication and collaboration abilities.

Ability to work independently and manage multiple tasks effectively.

Preferred Skills

Experience working in performance tuning and query optimization.

Familiarity with version control and development best practices.

Exposure to Oracle tools and enterprise database environments.

Why Join Us?

Opportunity to work on enterprise-grade Oracle database solutions.

Collaborative and growth-oriented work environment.

Exposure to challenging projects and modern database practices.

Position: Fashion Assistant (Retail Sales – Formal Wear)

Brand: Arrow

Location:

• LULU Mall, Cochin, Kerala
• MG Road, Cochin, Kerala

Job Description:

We are hiring Fashion Assistants for our premium formal wear brand Arrow. The role involves assisting customers, driving sales, maintaining store presentation, and delivering an excellent shopping experience.

Responsibilities:

• Greet and assist customers with product selection
• Maintain product display and store hygiene
• Achieve daily/weekly sales targets
• Provide styling suggestions and ensure customer satisfaction
• Handle billing and basic store operations

Requirements:

• Strong communication and interpersonal skills
• Good grooming and pleasant personality
• Prior experience in fashion/retail sales preferred (formal wear experience is a plus)
• Freshers with excellent communication skills are also welcome
• Willing to work 6 days a week in rotational shifts (10 AM – 10 PM)

Interview Drive Details:

Date: Friday, 10th October 2025

Venue: Pillar No: 650, Mahatma Gandhi Rd, near Imperial Trade Centre, Padma Junction, Kacheripady, Kochi – 682035

Time: 11:00 AM onwards

Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

Experience in process analysis, optimization, and mapping for operational efficiency.

Strong client-facing communication and stakeholder management capabilities.

Good expertise in financial operations processes and workflows with proven implementation experience.

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

• Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders 
• At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
• At least 1 year of experience in Mobile automation (iOS and Android)
• Design, create and maintain Automated Test Scripts for the front end and back-end systems
• Enhance existing/create automation test frameworks
• Knowledge of pipeline execution
• Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications 
• Knowledge of Jira, BDD Cucumber etc.