11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Title : Technical Architect

Experience : 8 to 12+ Years

Location : Trivandrum / Kochi / Remote

Work Mode : Remote flexibility available

Notice Period : Immediate to max 15 days (30 days with negotiation possible)

Summary :

We are looking for a highly skilled Technical Architect with expertise in Java Full Stack development, cloud architecture, and modern frontend frameworks (Angular). This is a client-facing, hands-on leadership role, ideal for technologists who enjoy designing scalable, high-performance, cloud-native enterprise solutions.

🛠 Key Responsibilities :

• Architect scalable and high-performance enterprise applications.
• Hands-on involvement in system design, development, and deployment.
• Guide and mentor development teams in architecture and best practices.
• Collaborate with stakeholders and clients to gather and refine requirements.
• Evaluate tools, processes, and drive strategic technical decisions.
• Design microservices-based solutions deployed over cloud platforms (AWS/Azure/GCP).

✅ Mandatory Skills :

• Backend : Java, Spring Boot, Python
• Frontend : Angular (at least 2 years of recent hands-on experience)
• Cloud : AWS / Azure / GCP
• Architecture : Microservices, EAI, MVC, Enterprise Design Patterns
• Data : SQL / NoSQL, Data Modeling
• Other : Client handling, team mentoring, strong communication skills

➕ Nice to Have Skills :

• Mobile technologies (Native / Hybrid / Cross-platform)
• DevOps & Docker-based deployment
• Application Security (OWASP, PCI DSS)
• TOGAF familiarity
• Test-Driven Development (TDD)
• Analytics / BI / ML / AI exposure
• Domain knowledge in Financial Services or Payments
• 3rd-party integration tools (e.g., MuleSoft, BizTalk)

⚠️ Important Notes :

• Only candidates from outside Hyderabad/Telangana and non-JNTU graduates will be considered.
• Candidates must be serving notice or joinable within 30 days.
• Client-facing experience is mandatory.
• Java Full Stack candidates are highly preferred.

🧭 Interview Process :

1. Technical Assessment
2. Two Rounds – Technical Interviews
3. Final Round

Introduction

We are seeking an experienced and highly skilled Senior .NET Developer with 8+ years of expertise in .NET/.NET Core, Azure Cloud Services, and Azure DevOps. This role requires a strong hands-on developer who can design, build, and deliver scalable solutions while collaborating with global teams. As the position is client-facing, excellent communication skills are critical.

Key Responsibilities

• Design, develop, enhance, and maintain applications using .NET Core 6/8+, C#, REST APIs, and T-SQL.
• Build and support third-party API integrations and external services.
• Collaborate with cross-functional teams to deliver scalable, high-quality solutions across the full technology stack.
• Participate in Agile/Scrum ceremonies and manage tasks using Jira.
• Identify, prioritize, and execute tasks across the Software Development Life Cycle (SDLC).
• Troubleshoot, debug, and optimize existing solutions for performance and reliability.
• Write unit tests (XUnit, MSTest) and ensure code quality through reusable, testable, and efficient coding practices.
• Apply software design patterns and contribute to system architecture and solution scalability.
• Develop and maintain frameworks and shared libraries to support large-scale applications.
• Provide technical mentorship and leadership to junior developers.
• Ensure proper technical documentation and clear communication with stakeholders.

Primary Skills

• Strong expertise in:
• C#, .NET Core 6/8+, Entity Framework / EF Core
• JavaScript, jQuery, REST APIs
• MS SQL Server: Complex queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, Object Types
• Experience with Microservices and SOA architecture.
• Hands-on with API integrations.
• Proficient in unit testing frameworks (XUnit, MSTest).
• Strong debugging and problem-solving skills.
• 2+ years of hands-on experience with Azure Cloud Services:
• Azure Functions, Durable Functions
• Service Bus, Event Grid, Storage Queues
• Blob Storage, Azure Key Vault, SQL Azure
• Application Insights, Azure Monitoring
• Experience with Azure DevOps CI/CD pipelines (Classic/YAML).

Secondary Skills (Good to Have)

• Familiarity with front-end frameworks: AngularJS, ReactJS.
• Experience with Azure API Management (APIM).
• Knowledge of Azure Kubernetes Service (AKS)/Containerization.
• Exposure to Azure Data Factory (ADF) and Logic Apps.
• Background in Application Support & Operational Monitoring.

Overview:

We are hiring for multiple positions at our apparel retail store, suitable for both freshers and experienced store managers. If you have a passion for fashion, love interacting with customers, and want to grow in the retail industry, we’d love to hear from you.

Open Roles:

• Fashion Consultant (Fresher): Assist customers, provide styling advice, maintain store displays, and support daily sales.
• Store Manager: Lead the team, manage store operations, achieve sales targets, and ensure an excellent customer experience.

Requirements:

• For Fashion Consultant: Graduate, good communication skills, and customer-friendly attitude.
• For Store Manager: 3+ years of retail experience with team handling and target achievement skills.

• At least one year experience with PHP or NodeJS.
• Experience with at least one Relational database like MongoDB, MySQL or NoSQL
• Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
• Proficiency with multiple PHP Frameworks.
• Proficiency designing and building APIs.
• Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
• Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
• Experience in both Linux and Windows environment development. Understanding of RESTful web services.
• Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
• Experience using Git / GitHub. Excellent communication skills      

We are looking for a Female Sales Executive.

Education - Any discipline with good communication skills.

Skills - Need to be a go-getter and should work towards the target to get leads. Lead generation is the primary measurement.

Experience - Minimum 2 years experience ins Tele sales of high-value products. 

• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Mandatory Skills:

C#, dotnet core


Preferred Skills:
 Good communication skill is mandatory.
 Experience with Dot net with C#