11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Required Skills and Qualifications Technical Expertise

• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman) and modelling tools.

• In-depth knowledge of cloud computing, distributed systems, data management, application development, and network architecture.

• Familiarity with programming languages and development methodologies. Business Acumen

• Strong analytical skills to translate business needs into technical solutions.

• Comprehensive understanding of business processes and technology optimization opportunities.

• Excellent communication and presentation skills to explain technical concepts to diverse stakeholders. Leadership and Collaboration

• Demonstrated ability to lead cross-functional teams and influence decisions across the organization.

• Strong collaboration skills to engage with various stakeholders effectively.

Experience

• Proven experience as an Enterprise Architect in a complex IT environment, preferably within IT services.

• A successful track record in designing and implementing enterprise-wide IT solutions.

• Experience managing large-scale technology transformations and migration projects. Domain Expertise

• We are seeking an Enterprise Architect with proven exposure to the BFSI (Banking, Financial Services, and Insurance) domain. Candidates with experience in Retail and Healthcare domains are also preferred.

Preferred Qualifications

• Certification in enterprise architecture frameworks such as TOGAF or Zachman.

• Knowledge of DevOps practices and tools.

• Experience with modern technology stacks and microservices-based architectures. 

JOB DETAILS:

* Job Title: Specialist I - DevOps Engineering

* Industry: Global Digital Transformation Solutions Provider

* Salary: Best in Industry

* Experience: 7-10 years

* Location: Bengaluru (Bangalore), Chennai, Hyderabad, Kochi (Cochin), Noida, Pune, Thiruvananthapuram

Job Description

Job Summary:

As a DevOps Engineer focused on Perforce to GitHub migration, you will be responsible for executing seamless and large-scale source control migrations. You must be proficient with GitHub Enterprise and Perforce, possess strong scripting skills (Python/Shell), and have a deep understanding of version control concepts.

The ideal candidate is a self-starter, a problem-solver, and thrives on challenges while ensuring smooth transitions with minimal disruption to development workflows.

Key Responsibilities:

• Analyze and prepare Perforce repositories — clean workspaces, merge streams, and remove unnecessary files.
• Handle large files efficiently using Git Large File Storage (LFS) for files exceeding GitHub’s 100MB size limit.
• Use git-p4 fusion (Python-based tool) to clone and migrate Perforce repositories incrementally, ensuring data integrity.
• Define migration scope — determine how much history to migrate and plan the repository structure.
• Manage branch renaming and repository organization for optimized post-migration workflows.
• Collaborate with development teams to determine migration points and finalize migration strategies.
• Troubleshoot issues related to file sizes, Python compatibility, network connectivity, or permissions during migration.

Required Qualifications:

• Strong knowledge of Git/GitHub and preferably Perforce (Helix Core) — understanding of differences, workflows, and integrations.
• Hands-on experience with P4-Fusion.
• Familiarity with cloud platforms (AWS, Azure) and containerization technologies (Docker, Kubernetes).
• Proficiency in migration tools such as git-p4 fusion — installation, configuration, and troubleshooting.
• Ability to identify and manage large files using Git LFS to meet GitHub repository size limits.
• Strong scripting skills in Python and Shell for automating migration and restructuring tasks.
• Experience in planning and executing source control migrations — defining scope, branch mapping, history retention, and permission translation.
• Familiarity with CI/CD pipeline integration to validate workflows post-migration.
• Understanding of source code management (SCM) best practices, including version history and repository organization in GitHub.
• Excellent communication and collaboration skills for cross-team coordination and migration planning.
• Proven practical experience in repository migration, large file management, and history preservation during Perforce to GitHub transitions.

Skills: Github, Kubernetes, Perforce, Perforce (Helix Core), Devops Tools

Must-Haves

Git/GitHub (advanced), Perforce (Helix Core) (advanced), Python/Shell scripting (strong), P4-Fusion (hands-on experience), Git LFS (proficient)

Project Manager Company: Voxbay Solutions Pvt Ltd Location: Kochi - Kakkanad Employment Type: Full-time

About Us Voxbay Solutions is a leading provider of innovative business solutions, committed to delivering top-notch services across technology, customer engagement, and enterprise solutions. We believe in empowering businesses with the right tools, strategies, and people to thrive in a competitive world.

Role Overview We are looking for a minimum 5 years of experienced Project Manager to lead and oversee key projects within our organization. The ideal candidate will ensure the successful planning, execution, monitoring, and delivery of projects that align with our strategic goals. This role requires strong leadership, exceptional communication, and proven experience in managing cross-functional teams.

Key Responsibilities

• Lead end-to-end project planning, execution, delivery, and closure.
• Define project scope, objectives, timelines, and resource requirements.
• Coordinate between internal teams, stakeholders, and clients.
• Monitor project performance, ensuring adherence to deadlines, budgets, and quality standards.
• Identify and mitigate risks, manage changes, and resolve project issues.
• Regularly report on project status, progress, and outcomes to leadership and stakeholders.
• Drive process improvements for efficient project delivery.
• Requirements Proven experience as a Project Manager (3–7 years preferred).
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent organizational, time-management, and leadership skills.
• Strong communication and interpersonal abilities.
• Proficiency in project management tools (e.g., Jira, Trello, MS Project, Asana).

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (PMP/PRINCE2 certification is a plus).
• What We Offer Competitive salary and benefits.
• Opportunity to lead impactful projects in a dynamic work environment.
• Collaborative and supportive company culture.
• Continuous professional growth and learning opportunities.

How to Apply: Interested candidates can send their updated resume with the subject line "Application for Project Manager – Voxbay Solutions".

Job Title: Area Sales Manager – B2B School Sales

Location: Thrissur & Cochin, Kerala

Experience: 1 to 4 years

Salary: ₹3.5 – ₹4 LPA

Industry: Education / EdTech / B2B Sales

Employment Type: Full-Time

Job Summary:

We are looking for a highly motivated and energetic Area Sales Manager to drive B2B sales in the school segment across Thrissur and Cochin. The ideal candidate will be responsible for developing new business opportunities, maintaining strong relationships with school decision-makers, and achieving sales targets.

Key Responsibilities:

• Identify and onboard new schools in the assigned territory (Thrissur & Cochin).
• Build and maintain strong relationships with principals, school management, and key decision-makers.
• Pitch educational products/services to schools and ensure timely closures.
• Achieve monthly and quarterly sales targets.
• Conduct product demos and training sessions for clients.
• Work closely with the marketing and operations team to ensure seamless delivery and customer satisfaction.
• Monitor competition and market trends to strategize accordingly.
• Maintain accurate records of sales, client interactions, and follow-ups via CRM tools or reporting formats.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (MBA is a plus).
• 1–4 years of experience in B2B sales, preferably in the education sector or similar.
• Prior experience in school sales will be a strong advantage.
• Excellent communication and interpersonal skills.
• Strong negotiation and presentation abilities.
• Self-driven and target-oriented.
• Willingness to travel locally within assigned areas (Thrissur & Cochin).

Benefits:

• Fixed salary: ₹3.5 – ₹4 LPA (based on experience and interview performance).
• Incentives based on sales performance.
• Travel reimbursement.
• Career growth opportunities in a fast-growing sector.

What we look for:

As a DevOps Developer, you will contribute to a thriving and growing AIGovernance Engineering team. You will work in a Kubernetes-based microservices environment to support our bleeding-edge cloud services. This will include custom solutions, as well as open source DevOps tools (build and deploy automation, monitoring and data gathering for our software delivery pipeline). You will also be contributing to our continuous improvement and continuous delivery while increasing maturity of DevOps and agile adoption practices.

Responsibilities:

• Ability to deploy software using orchestrators /scripts/Automation on Hybrid and Public clouds like AWS
• Ability to write shell/python/ or any unix scripts
• Working Knowledge on Docker & Kubernetes
• Ability to create pipelines using Jenkins or any CI/CD tool and GitOps tool like ArgoCD
• Working knowledge of Git as a source control system and defect tracking system
• Ability to debug and troubleshoot deployment issues
• Ability to use tools for faster resolution of issues
• Excellent communication and soft skills
• Passionate and ability work and deliver in a multi-team environment
• Good team player
• Flexible and quick learner
• Ability to write docker files, Kubernetes yaml files / Helm charts
• Experience with monitoring tools like Nagios, Prometheus and visualisation tools such as Grafana.
• Ability to write Ansible, terraform scripts
• Linux System experience and Administration
• Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
• Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.

Required Skills (Technical Competency):

• Solid understanding of Object-Oriented Design and Programming.
• Hands-on experience in Software development in C# [Desktop Applications].
• Strong expertise in OOPS, basic design skills.
• Experience in C#, Winforms is must,
• Knowledge in PRISM, MVVM, LinQ.
• Expertise in multi-threaded programming.
• Strong logical and analytical skills.
• Experience of software development process.
• Expertise in development, testing and debugging skills.
• Knowledge of design patterns and its usage and tools like Visio.
• Experience in UML, SOLID.
• Experience in unit testing frameworks like NUnit.
• Expertise in troubleshooting bugs and finding solutions.
• Strong abstraction, analytical and problem-solving skills.
• Working with multisite teams, Quality conscious and Process Oriented.

• Candidate must have knowledge in the testing domain and must have knowledge of testing of web-based applications.
• The candidate will be responsible for the testing of web-based applications.
  The candidate will also act as the Business Analyst for the project. 
  The eye-catching ability to find bugs from a client’s perspective.
• Exposure to Automation Testing using Testing Tools such as (Selenium Web driver, TestNG, jmeter or similar tools) will be an added advantage.
• Good understanding of software development life cycle.
• Familiar with Database testing; good reporting & documenting skills.
• Good analytical skills with Out of the box thinking and can do attitude.
• Should be flexible and adaptable 
• Good Problem-solving and Troubleshooting skill
• Will be responsible for creating Test cases and creating Client & Internal Reporting. 

Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.

Skills and Qualifications

• Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas. 
• Excellent client-facing and internal communication skills.
• Proficiency in project management tools and methodologies.
• Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
• Resource management skills and ability to handle complex / sensitive issues
• Solid organizational skills including attention to detail and multi-tasking skills
• Project Management Professional (PMP) certification is preferred.
• Awareness about the latest technologies for product development and execution.

• Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
• Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
• Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
• Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
• Build and structure project teams to ensure maximum performance.