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Customer Retention Jobs in Kochi (Cochin)

11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

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Farmers Fresh Zone
Haani Hashim S V P
Posted by Haani Hashim S V P
Remote, Kochi (Cochin)
1 - 4 yrs
₹5L - ₹9L / yr
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)
moengage
webengage
+1 more

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

 

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

 

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.



As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.


Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.


Responsibilities:


  • Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

  • Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

  • Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

  • Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

  • Improve new campaigns using data and feedback from existing and previous projects.

  • Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

  • Create communication & content strategies to increase the size of high-activity cohorts.

  • Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.


Qualification & Requirements:


  • Bachelor’s Degree in Computer Science, Engineering or any other related field.

  • 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

  • In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

  • Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.


Soft Skills:



  • Ability to prioritize and manage multiple milestones and projects efficiently.

  • Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

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Chennai, Bengaluru (Bangalore), Pune, Kochi (Cochin)
3 - 6 yrs
Best in industry
ITIL
IT asset management
ServiceNow
Skills:
 ITIL
, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).

  •  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
  •  Coordinate for Service transition activities.
  • Initiate change / release requests in line 
  • customer change / release management process.
  •  Work on the major problem tickets assigned by ITIS Teams
  • Hands on experience in hardware asset management.
  • experience on ticketing tool like service now or SNOW
  • ITIL Certified.

Must Have Skills

  • Service Now
  • IT -Asset Management
Certification:
 ITIL
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Tier #1 MNC
Bengaluru (Bangalore), Mumbai, Delhi, Gurugram, Noida, Pune, Hyderabad, Kolkata, Chennai, Kochi (Cochin)
5 - 18 yrs
Best in industry
Oracle HCM
Oracle Fusion
HDL
BIP

Oracle Cloud HCM Technical 

Experience- 6 – 12 years 

Location- Hyderabad, Chennai, Bangalore, Pune, Kolkata, Noida, Gurgaon, Mumbai 

  

1.Practitioner/expert level knowledge in at least 2 of the following tools: HDL, HCM Extracts, 

BIP Reports, OTBI Reports, REST Web services, Fast Formula 

2.In depth knowledge in at least two of HCM Cloud Modules: 

∙Core HR   

∙Absences   

∙Benefits   

∙Payroll   

∙Workforce Compensation 

∙OTL 

∙Taleo 

∙OLC 

∙Oracle recruit. 

1.Cloud -certification will be an advantage 

2.Very good communication skills and excellent problem-solving skills. 

3.Direct client interaction experience will be an advantage

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Algorithma Digitech Pvt Ltd
Kochi (Cochin)
1 - 2 yrs
₹3L - ₹7L / yr
Python

PYTHON DEVELOPER


We are seeking a skilled experienced Python Developer with expertise in FastAPI to join our dynamic and innovative development team. As a Python Developer, you will be responsible for designing, developing, and maintaining high-quality Python applications and APIs using the FastAPI framework. Your primary focus will be on building efficient, scalable, and reliable backend systems that power our web and mobile applications.


Responsibilities:

1. Designing and developing robust Python applications using the FastAPI framework.

2. Collaborating with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and translate them into technical specifications.

3. Optimizing application performance and scalability by implementing efficient coding practices and utilizing appropriate caching mechanisms.

4. Writing clean, maintainable, and testable code following software development best practices.

5. Conducting thorough testing and debugging of applications to ensure high-quality deliverables.

6. Integrating external services and third-party APIs into the application ecosystem.

7. Collaborating with team members to continuously improve development processes and tools.

8. Keeping up to date with the latest industry trends, technologies, and best practices related to Python development and FastAPI.


Requirements:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

2. Proven experience of 2 years as a Python Developer, with a strong understanding of Python programming language fundamentals.

3. Solid knowledge of the FastAPI framework and its features, including routing, dependency injection, validation, and asynchronous programming. Experience of 1 or more years using FastAPI framework.

4. Experience building RESTful APIs using frameworks like FastAPI, Flask, or Django.

5. Familiarity with database systems such as MySQL, PostgreSQL, or MongoDB.

6. Strong problem-solving and analytical skills with the ability to troubleshoot and debug complex applications.

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Top IT MNC
Chennai, Mumbai, Bengaluru (Bangalore), Pune, Coimbatore, Kochi (Cochin), Navi Mumbai, Gurugram, Noida, Kolkata, Delhi, Ghaziabad, Faridabad
6 - 15 yrs
₹10L - ₹25L / yr
OWASP
Web application security
Network Security
Nessus
Burp suite
+6 more
Experience: 6-8 years & 10+ years
  • OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
  • OWASP TOP 10 vulnerabilities and their mitigations
  • Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
  • Understand/modify exploit code and find logical security flaws in applications
  • Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
  • To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.
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Mumbai, Kochi (Cochin)
2 - 3 yrs
₹6L - ₹6.6L / yr
Business Intelligence (BI)
Portfolio management

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

 

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

 

As a Assistant Manager - Business Intelligence, you will be responsible for support building and executing portfolio and respective brand execution strategy by mining, understanding, internalising, and creating action stands about inflow and outflow of information from different internal and external sources.


What you will do:

  • Assimilating sales & inventory data streams from different ecommerce partners daily
  • Planning different inventory streams for all portfolio brands vis--vis PO requirements
  • Building future projection models for brands to support healthy and sufficient inventory capacities

 

Desired Candidate Profile

What you need to have:

  • Self direction
  • Ability to think beyond operational hurdles
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Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Kochi (Cochin)
15 - 20 yrs
₹30L - ₹60L / yr
Enterprise architecture
Data architecture
Data engineering
Technical Architecture

Digital and Technology Architecture

  • Head the digital transformation and innovation projects from idea generation to new ventures in close collaboration with business stakeholders and external partners
  • Present the vision & value of proposed architectures and solutions to a wide range of audiences in alignment with business priorities and objectives
  • Plans tasks and estimates for the required research and volume of activities to complete work
  • Own and assess non-functional requirements and propose solutions for Availability, Backup, Capacity, Performance, Redundancy, Reliability, Scalability, Supportability, Risks and Costs models
  • Provide strategic guidance to teams on managing third-party service providers in terms of service levels, costing, etc.
  • Drive the team to ensure appropriate documentation is developed in support of value realization
  • Lead the technical team and head collaboration between Business Users and software providers to build digital solutions

Enterprise Architecture

  • Ownership of overall Enterprise Architecture including compliances and standards
  • Head the overall Architecture blueprint and roadmap for  applications aligning with Enterprise Architecture
  • Identify important potential technologies and approaches to address current and future Enterprise needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use

Data Architecture

  • Ownership of overall Data Architecture including compliances and standards
  • Head the overall Architecture blueprint and roadmap applications aligning with Data Architecture
  • Identify important potential technologies and approaches to address current and future Data needs, evaluating their applicability and fit, as well as leading the definition of standards and best practice for their use
Read more
Farmers Fresh Zone
Haani Hashim S V P
Posted by Haani Hashim S V P
Kochi (Cochin)
1 - 4 yrs
₹1L - ₹3.5L / yr
B2B Marketing
Marketing
Sales
Oracle B2B
Sales presentations

B2B Sales Executive

Sales

 

  • Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide free fruits & vegetables directly sourced from our farmers. We are an omni channel platform having both offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.
  •  We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community
  • Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
  •  We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer obsessed, be it our end user, farmer, vendor or even our internal community.
  • To build an effective long-term relationship with the customers and perform sets of sales activities to help the organization run effectively, efficiently, and in support of business strategies and objectives.

RESPONSIBILITY

  • Achieve forecasted sales goals
  • Manage the sales pipeline and source leads
  • Plan and execute sales activities that will ensure sales growth objectives.
  • Be able to properly demonstrate the features and benefits of Company instrumentation to customers.
  • Set demo session with the potential customer to convert
  • Meet customer requirements (responsive, schedule conscious, etc) and maintain relationship
  • Provide forecasts, reports, marketing intelligence, and information
  • Attend and represent the Company at local exhibitions and meetings.
  • On-board customers and keep the communication alive
  • Contributes to team effort by accomplishing related results as needed

REQUIREMENTS

  • Bachelor's in marketing, business or equivalent
  • 1+ years in sales, telecom, broad band, hotels ( oyo )
  • Excellent communication and presentation skills
  • Solid knowledge of Sales management and b2b sales pipeline management
  • Familiarity with analytical, productivity, and reporting tools such as MS Office, Asana, Slack, LinkedIn, PBI, etc...
  • Fluency in English,Malayalam is required
Read more
Dazeworks

at Dazeworks

4 recruiters
Jyoti Gupta
Posted by Jyoti Gupta
Remote, Bengaluru (Bangalore), Pune, Noida, Hyderabad, Kochi (Cochin)
4 - 7 yrs
₹8L - ₹15L / yr
Salesforce Apex
Salesforce Lightning
Salesforce Visualforce
Data Loader
Integration
Please find the company details below and the attached profile.Company Profile:- www.http://dazeworks.com/" target="_blank">dazeworks.com  Dazeworks is a Platinum Consulting Partner with Salesforce offering development, implementation, or expert architectural guidance. Our areas of expertise include http://force.com/" target="_blank">Force.com services such as app development, integration with http://salesforce.com/" target="_blank">Salesforce.com, and migration to http://force.com/" target="_blank">Force.com Our team has a total of 9 MVPs spread out across 9 global locations - the largest network of MVPs under one organizational umbrella.
Headquartered in Kochi, India, Dazeworks has 9 office locations in India, Sri Lanka, the US, the UK, Canada, and the Middle East. There are additional resources through our 9 US and 3 India offices of our parent company iLink Digital.Your job responsibilities include
·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.
·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.
·         Communicating with end-users to fully understand client expectations.
·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.
·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.
·         Managing technical delivery of integrations and custom extensions.
·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.
·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.
·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform
· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.
Who you are
·         4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 2 years of hands-on experience in Salesforce Lightning development.
·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Javascript within the Aura framework.
·         Solid experience in Lightning component development and Salesforce customization.
·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform
·         Minimum of 2 year Lightning Component development experience.
·         Minimum of 3+ year experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.
·         Minimum of 2 years experience with Lightning Design System framework.
·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS
·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.
·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)
·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable
·         Strong knowledge of Agile methodology
·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML
·         Experience in SFDC customization, integration, and administration
·         The ability to lead workshops and provide direction to your team members
·         Excellent communication and presentation skills
Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.
Read more
Centelon
Agency job
via Centelon by Lash Lancer
Kochi (Cochin), Pune, Bengaluru (Bangalore), Chennai, Mumbai
1 - 10 yrs
₹3L - ₹25L / yr
Salesforce
Salesforce Apex
Salesforce Lightning
Salesforce Visualforce
Salesforce developer opening at centelon for 1 to 10 years experience.
Need salesforce experience.
Apply for more details
Read more
Cascade Revenue Management
Cochin
1 - 8 yrs
₹1L - ₹4.5L / yr
Analytical Skills
Healthcare
Communication Skills
AR Caller Job Description • Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable • Should be able to convince the claims company (payers) for payment of their outstanding claims • Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same • Should have basic knowledge of the entire Revenue Cycle Management (RCM) Contact insurance companies for further explanation of denials and underpayments Document actions taken in claims billing summary notes Senior AR Caller Job Description • Follow-up on the outstanding AR Claims and make calls to insurance companies if necessary. • Coordinate with the U.S Based clients on a daily basis on the WFT's assigned. • Analyze Claims and Resolve Issues. • Make Pre-Call Analysis on claims before making calls to insurance companies. • Good understanding of AR Calling process • Good in claims Specifications and medical billing terminologies. Skills Required: • Good voice and demonstrate professional demeanor via phone. • Must have 1 + yrs. of experience in US Healthcare stream in AR • Good organizational skills demonstrating the ability to execute timely follow-up. • Ability to multi-task. • Excellent analytical skills with understanding of health care claims processing. • Willingness to be a team player and show initiative where needed
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