11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

JOB DETAILS:

* Job Title: Associate III - Data Engineering

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4-6 years

* Location: Trivandrum, Kochi

Job Description

Job Title:

Data Services Engineer – AWS & Snowflake

Job Summary:

As a Data Services Engineer, you will be responsible for designing, developing, and maintaining robust data solutions using AWS cloud services and Snowflake.

You will work closely with cross-functional teams to ensure data is accessible, secure, and optimized for performance.

Your role will involve implementing scalable data pipelines, managing data integration, and supporting analytics initiatives.

Responsibilities:

• Design and implement scalable and secure data pipelines on AWS and Snowflake (Star/Snowflake schema)

• Optimize query performance using clustering keys, materialized views, and caching

• Develop and maintain Snowflake data warehouses and data marts.

• Build and maintain ETL/ELT workflows using Snowflake-native features (Snowpipe, Streams, Tasks).

• Integrate Snowflake with cloud platforms (AWS, Azure, GCP) and third-party tools (Airflow, dbt, Informatica)

• Utilize Snowpark and Python/Java for complex transformations

• Implement RBAC, data masking, and row-level security.

• Optimize data storage and retrieval for performance and cost-efficiency.

• Collaborate with stakeholders to gather data requirements and deliver solutions.

• Ensure data quality, governance, and compliance with industry standards.

• Monitor, troubleshoot, and resolve data pipeline and performance issues.

• Document data architecture, processes, and best practices.

• Support data migration and integration from various sources.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 3 to 4 years of hands-on experience in data engineering or data services.

• Proven experience with AWS data services (e.g., S3, Glue, Redshift, Lambda).

• Strong expertise in Snowflake architecture, development, and optimization.

• Proficiency in SQL and Python for data manipulation and scripting.

• Solid understanding of ETL/ELT processes and data modeling.

• Experience with data integration tools and orchestration frameworks.

• Excellent analytical, problem-solving, and communication skills.

Preferred Skills:

• AWS Glue, AWS Lambda, Amazon Redshift

• Snowflake Data Warehouse

• SQL & Python

Skills: Aws Lambda, AWS Glue, Amazon Redshift, Snowflake Data Warehouse

Must-Haves

AWS data services (4-6 years), Snowflake architecture (4-6 years), SQL (proficient), Python (proficient), ETL/ELT processes (solid understanding)

Skills: AWS, AWS lambda, Snowflake, Data engineering, Snowpipe, Data integration tools, orchestration framework

Relevant 4 - 6 Years

python is mandatory

******

Notice period - 0 to 15 days only (Feb joiners’ profiles only)

Location: Kochi

F2F Interview 7th Feb

We are seeking a detail-oriented and analytical Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will be responsible for analyzing business processes, identifying improvement areas, and supporting data-driven decision-making through insights and documentation.

We are seeking a skilled and experienced Senior Salesforce Developer to manage our 

Salesforce Sales applications. The ideal candidate will possess a deep understanding of 

Salesforce functionalities, including Lightning web component development, API principles, 

and integration architecture. This role involves collaborating with cross-functional teams, 

implementing tailored solutions, and ensuring compliance with industry best practices while 

delivering high-quality Salesforce implementations.  

Key Responsibilities:  

• Solution Design and Implementation: Design, build, and deliver tailored solutions using 

Salesforce and related technologies to meet business needs.  

• Administration and Maintenance: Provide daily administration, troubleshooting, and 

maintenance for the connected Salesforce platform. 

 • Custom Development: Develop using Lightning web components and maintain custom 

solutions in Salesforce Lightning. 

 • Testing and Reporting: Support build-out of reports and dashboards, ensuring data accuracy 

and integrity. 

 • Documentation and Standards: Provide technical specifications and maintain 

comprehensive documentation, adhering to security and organizational standards.  

• Collaboration: Work with development teams to design and deploy Salesforce applications, 

integrating with other platforms as required. 

 • Compliance and Architecture: Ensure all solutions align with Salesforce best practices, 

enterprise architecture frameworks, and governance models. Primary Skills: • Expertise in 

Salesforce platform functionalities, including Lightning framework, Sales Cloud, and Service 

Cloud.  

• Proficiency in REST API principles and API development, deployment, and governance. • 

Strong understanding of system and data integration architecture and relational databases 

(MySQL, SQL Server, Oracle, etc.). 

 • Knowledge of software development methodologies (Agile, Waterfall). Secondary Skills: 

 • Experience with Oracle CRM tools like Eloqua or Fusion Sales and Service (preferred). • 

Salesforce certifications (e.g., Admin, Sales or Service Cloud Consultant).  

Qualifications: • Bachelor’s degree in Engineering or a related field. 

 • 4+ years of experience in Salesforce implementation and managing a team.  

• Proven knowledge of Salesforce architectural concepts and functional roles. 

 • Strong communication, problem-solving, and analytical skills

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

You will join a team of insatiably curious data engineers, software architects, and product experts who never settle for "good enough". Our Java Platform team's tech stack is based on Java8 (Spring Boot) and RESTful web services. We typically build and deploy applications as cloud-native Kubernetes microservices and integrate with scalable technologies such as Kafka in Docker container environments. Our developers work in an agile process to efficiently deliver high value data driven applications and product packages.

Required Experience:

• Minimum of Bachelor’s Degree or its equivalent in Computer Science, Computer Information Systems, Information Technology and Management, Electrical Engineering or a related field.
• Have experience working and strong understanding of object-oriented programing and cloud technologies
• End to end experience delivering production ready code with Java8, Spring Boot, Spring Data, and API libraries
• Strong experience with unit and integration testing of the Spring Boot APIs.
• Strong understanding and production experience of RESTful API's and microservice architecture.
• Strong understanding of SQL databases and NoSQL databases and experience with writing abstraction layers to communicate with the databases.

Nice to have's (but not required):

• Exposure to Kotlin or other JVM programming languages
• Strong understanding and production experience working with Docker container environments
• Strong understanding and production experience working with Kafka
• Cloud Environments: AWS, GCP or Azure

.Net Core Developer

Experience 2+ Yrs in .Net Core/C# Responsibilities Responsible for designing and developing REST APIs using .Net Core Framework and C#. Create high-performance REST APIs for financial applications. Qualifications B.Tech/BE or MCA – May be relaxed in the case of experienced candidates.

Experience At least 2+ Years of experience as .Net Core Developer Proficient in .Net Core and C# Excellent knowledge in developing REST APIs and Entity Framework Knowledge and experience in writing SQL, SPs, and Triggers Sound knowledge in MVC frameworks and databases. Good project management skills. Good communications skills A good team player

Salary 2 -8 LPA

Title: Senior Business Analyst

Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune

Experience: 9+ years

Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits

Essential Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Understand the business requirements and documenting and translating into features / user stories.
• Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
• Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
• Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
• Develop a team culture where everyone thinks from end user perspective.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Should be from development background.
• should be a business solution expertise.
• Exceptional analytical and conceptual thinking skills.
• Insurance Domain experience is must.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.

Primary Skill: System Software Development

Skill sets req:

• Linux porting/development; Linux kernel concepts
• Expertise in Linux BSP device driver development
• Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
• Expertise in porting, network stack; optimization, network programming
• Bootloader/Uboot porting
• Camera driver development (Good to have)

We are looking for a seasoned frontend developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectation into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering best user experience.

Responsibilities:

• Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements:

• 2 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or frontend engineer
• Experience in Frontend Technologies 
  • Typescript - the right way. Ie, not using it exactly like Javascript, instead using it in the way it was intended to be used.
  • React
  • GraphQL (Relay Specification is a plus)
  • Apollo Client for React OR React-Relay
• Worked in large React Projects preferably in TypeScript, with proper usage of Typing.
  • Familar with React Contexts and Hooks
  • Should have a very good understanding, and practical knowledge in Advanced Guides in React (https://reactjs.org/docs/forwarding-refs.html" target="_blank">https://reactjs.org/docs/forwarding-refs.html) 
• Familiar with UI layouts, SASS, bootstrap and the CSS GRID system
• Experience with a GraphQL backend using either Apollo Client for React or React Relay is a plus
• Experience using any one React UI Framework: Ant UI, Elastic UI, Material Framework for React, Blueprint UI or Bootstrap for React