11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Fashion Consultant – Luxury Apparel

📍 Location: Kochi

Job Overview:

We’re seeking a stylish and customer-focused Fashion Consultant for our luxury apparel store. You’ll guide clients in selecting outfits, manage counter sales, and ensure a premium shopping experience.

Key Responsibilities:

• Assist customers with styling and product selection
• Manage counter sales and achieve store targets
• Maintain visual displays and store presentation
• Provide excellent customer service and brand experience

Requirements:

• 1–3 years of experience in fashion retail (luxury preferred)
• Strong communication & interpersonal skills
• Fashion sense with good grooming
• Flexible to work retail hours

HHYS Inframart is a multi-division building materials showroom dealing in Electrical & Fancy Items, Paints, Hardware, Interiors, Steel & Cement, Metals & Fabrication, Tiles, and Bath Fittings. We are currently hiring Sales Advisors specifically for our Bath and Tiles Division to strengthen customer experience and boost sales in this category.

Key Responsibilities:

• Welcome customers and understand their bath & tile requirements
• Suggest suitable options based on design preferences, budget, and functionality
• Explain features, durability, styles, and brands of tiles and sanitaryware
• Provide support in preparing quotations and assisting in final order confirmation
• Coordinate with warehouse/supply team for product availability and delivery timelines
• Maintain attractive product displays and samples in the bath & tile section
• Follow up on inquiries, quotations, and pending orders
• Keep updated with new arrivals, offers, and product specifications
• Build strong relationships with walk-in customers, interior designers, and contractors

🧠 Skills & Qualifications:

• 1–3 years of experience in showroom sales, preferably in bath fittings or tile retail
• Strong product knowledge in sanitary ware, faucets, tiles, or interior finishes is an advantage
• Excellent communication and customer handling skills
• Basic billing/invoicing knowledge preferred
• Fluent in local language; Malayalam
• Minimum qualification: 12th pass (Graduation preferred)

● Work experience as a front end developer
● Good Understanding of Angular/React and Javascript
● Experience working with SQL & NoSQL Databases
● Hands on experience with front-end languages and technologies, such as JavaScript,
HTML5, CSS3, etc.
● Solid understanding of object-oriented development and design patterns.
● Experience in Version Control Systems like GIT, Bitbucket.

Ideal Candidates will:
● Possess Strong sense of ownership
● Have an ability to work in high energy teams and drive results
● Have Good communication and documentation skills
● Enjoy sharing knowledge and eager to keep developing themselves

Join our team at Chillar Payment Solutions Pvt Ltd as a Full Stack Developer! If you have 8+ years of web development experience and a passion for innovative web applications, we want you on board.

Responsibilities:

• Collaborate with cross-functional teams to design and develop cutting-edge web applications.
• Lead the development of scalable software solutions from concept to deployment.
• Create user-friendly interfaces using front-end and back-end technologies.
• Mentor junior developers and stay updated on industry trends.

Qualifications:

• Bachelor's degree in Computer Science or related field.
• 8+ years of proven Full Stack Developer experience.
• Proficiency in HTML5, CSS3, JavaScript, and modern frameworks.
• Server-side expertise in Node.js, Python, Ruby, or Java.
• Strong database and RESTful API knowledge.
• Familiarity with Git and CI/CD pipelines.

Package:

Annual Salary: ₹18,00,000 (18 LPA)

Benefits:

• Exciting and challenging projects.
• Professional development opportunities.
• Flexible work hours.
• Collaborative work environment.

How to Apply:

If you're a Full Stack Developer looking to make an impact and grow with a forward-thinking company, we'd love to hear from you.

Technical Lead - .NET

Responsibilities:

• Develop and deliver technical systems
• Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
• Participate in the development and review of documents to comply with SDLC methodologies [e.g., Engineering Work Breakdown Structure (WBS), estimation, Solution Design Document (SDD) and Software Architecture Documents (SAD)]
• Provide support and documentation to assist in sustaining the project during the transition to production where necessary
• Adhere to Application Engineering methodologies, standards, code reviews
• Provide feedback regarding application engineering methodologies, standards, and leading practices when appropriate
• Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
• Minimize technical exposure and risk on projects
• Provide technical guidance to development team members
• Technical deliverables (i.e., code and documentation) on projects assigned
• Translate detailed Requirements and Design and Solution Architecture deliverables into detailed design specifications
• Maintain effective and consistent communication within the team, with peers, the leadership team, and the peers in other IT groups
• Proactively raise issues to Technical and Group Leads when necessary
• Produce high-quality application engineering deliverables in accordance with the project timeline
• Build and unit test a project to detailed design specifications
• Provide thought leadership and technical guidance to engineering staff
• Review of code completed
• Review performance of developers
• Proactively anticipate project issues before they occur; define the problem; identify possible causes; work with the team to identify solutions; select and implement the most appropriate solution
• Apply judgment in implementing Application Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability

Requirements:

Must Have:

• Bachelor’s OR master’s degree in a technical field and/or equivalent work experience
• At least 3 years acting a senior architecture / technical lead role in a comparable organization
• Significant experience of deploying large, enterprise-wide implementations to significant user volumes
• At least 5 years of hands-on experience leading a team of developers - defining work breakdown structures/tasks, assigning the teamwork items, monitoring, and ensuring quality and adherence to standards etc.
• At least 8 years of relevant hands-on work experience building, integrating, and delivering enterprise-wide web and windows applications using Microsoft and other technologies for large organizations on complex projects
• 8+ years of ASP.Net MVC, ASP.Net experience
• 8+ years of experience of working with applications that have a SQL Server backend
• 5+ years of experience with Object-Relational Mappers such as Entity Framework, ADO.NET, Dapper
• Expert level knowledge of .NET Web API is required. .NET Core knowledge is preferred, but Web API experience with legacy .NET is ok
• 5+ years of experience with GIT
• 3+ years of experience of Azure Devops
• In-depth knowledge of object-oriented analysis and design (OOAD) principles, and familiarity with many design patterns for Software applications.
• Demonstrated expertise in application design and construction, work breakdown structure of items, design and code reviews, unit test and build activities, deployment and performance related activities, documentation, support, and training/mentoring
• Excellent communication skills, verbal and written

Nice to have:

• Ideally experience working with SSRS, SSIS
• Experience with MongoDB or another document database would be a plus
• Knowledge and experience with working on N-Tier applications.
• Demonstrated ability to build strong working relationships
• Experience working on projects following Agile methodologies would be ideal
• Experience working with Azure or other cloud providers would be ideal
• Ability to work within diverse, global, virtual teams.
• Proven ability to thrive under pressure
• Some experience with design and prototyping tools and diagramming is desired

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues