11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Description

We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in Google Cloud Platform (GCP) and CI/CD automation to lead cloud infrastructure initiatives. The ideal candidate will design and implement robust CI/CD pipelines, automate deployments, ensure platform reliability, and drive continuous improvement in cloud operations and DevOps practices.

Key Responsibilities:

• Design, develop, and optimize end-to-end CI/CD pipelines using Jenkins, with a strong focus on Declarative Pipeline syntax.
• Automate deployment, scaling, and management of applications across various GCP services including GKE, Cloud Run, Compute Engine, Cloud SQL, Cloud Storage, VPC, and Cloud Functions.
• Collaborate closely with development and DevOps teams to ensure seamless integration of applications into the CI/CD pipeline and GCP environment.
• Implement and manage monitoring, logging, and ing solutions to maintain visibility, reliability, and performance of cloud infrastructure and applications.
• Ensure compliance with security best practices and organizational policies across GCP environments.
• Document processes, configurations, and architectural decisions to maintain operational transparency.
• Stay updated with the latest GCP services, DevOps, and SRE best practices to enhance infrastructure efficiency and reliability.

Mandatory Skills:

• Google Cloud Platform (GCP) – Hands-on experience with core GCP compute, networking, and storage services.
• Jenkins – Expertise in Declarative Pipeline creation and optimization.
• CI/CD – Strong understanding of automated build, test, and deployment workflows.
• Solid understanding of SRE principles including automation, scalability, observability, and system reliability.
• Familiarity with containerization and orchestration tools (Docker, Kubernetes – GKE).
• Proficiency in scripting languages such as Shell, Python, or Groovy for automation tasks.

Preferred Skills:

• Experience with Terraform, Ansible, or Cloud Deployment Manager for Infrastructure as Code (IaC).
• Exposure to monitoring and observability tools like Stackdriver, Prometheus, or Grafana.
• Knowledge of multi-cloud or hybrid environments (AWS experience is a plus).
• GCP certification (Professional Cloud DevOps Engineer / Cloud Architect) preferred.

Skills

Gcp, Jenkins, CICD Aws,

Nice to Haves

Experience with Terraform, Ansible, or Cloud Deployment Manager for Infrastructure as Code (IaC).

Exposure to monitoring and observability tools like Stackdriver, Prometheus, or Grafana.

Knowledge of multi-cloud or hybrid environments (AWS experience is a plus).

GCP certification (Professional Cloud DevOps Engineer / Cloud Architect) preferred.

******

Notice period - 0 to 15days only

Location – Pune, Trivandrum, Kochi, Chennai

Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

Experience in process analysis, optimization, and mapping for operational efficiency.

Strong client-facing communication and stakeholder management capabilities.

Good expertise in financial operations processes and workflows with proven implementation experience.

Experience Level:

Senior (8+ years)

Job Description:

We are seeking a detail-oriented and highly skilled Senior Salesforce QA Engineer to lead quality 

assurance efforts for our Salesforce platform. This role demands expertise in testing Salesforce 

applications, configurations, and integrations to ensure exceptional quality standards. The ideal 

candidate will have a strong background in Salesforce testing, automation frameworks, and crossfunctional collaboration.

Key Responsibilities:

Test Strategy and Planning:

• Design and implement comprehensive QA strategies tailored to Salesforce ecosystems, 

including Sales Cloud, Service Cloud, Marketing Cloud, and custom solutions.

• Develop detailed test plans, cases, and scripts based on business and functional requirements.

Testing Execution:

• Conduct manual and automated testing for Salesforce customizations, Lightning components, 

integrations, and third-party applications.

• Execute functional, regression, smoke, system, and integration tests.

Automation Development:

• Build and maintain automated test suites using tools like Selenium, Provar, or other Salesforcecompatible automation tools.

• Integrate test automation into CI/CD pipelines in collaboration with the development team.

Defect Management:

• Identify, document, and track defects using tools like Jira or Azure DevOps.

• Work closely with developers to resolve issues and ensure product quality.

Collaboration and Leadership:

• Mentor junior QA team members, sharing best practices for Salesforce testing.

• Act as a QA representative in Agile ceremonies such as sprint planning, stand-ups, and 

retrospectives.

Quality Metrics and Reporting:

• Define and monitor QA metrics, reporting progress and quality insights to stakeholders.

• Ensure compliance with Salesforce best practices and organizational standards.

Primary Skills:

• Strong knowledge of Salesforce functionalities, Lightning Experience, and declarative features.

• Proven experience with manual and automated testing in Salesforce environments.

• Proficiency in test automation tools like Selenium, Provar, or TestNG.

Secondary Skills:

• Familiarity with Salesforce-specific challenges, such as Governor Limits and SOQL queries.

• Basic knowledge of Apex and Visualforce.

• Experience with test management tools (e.g., TestRail or Zephyr) and CI/CD platforms (e.g., 

Jenkins, GitLab)

Greetings!!!

We are hiring for the position of "Starlims Developer" for one of the IT MNCs.

Exp: 5.5 - 12 yrs

Loc: PAN India

Skills: Starlims, Starlims developer, SQL

Job Description:

1. Need only Starlims developer.
2. Candidate should have Experience in SSL(Starlims Scripting Language).
3. Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.

Profile: Software Developer

Experience: 5 +Years

Location - Ahmedabad

Key skills: .NET Core, Angular, MVC & MYSQL

KEY RESPONSIBILITIES

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles
• 
  

SKILLS AND EXPERIENCE

• At least 5 yrs. of experience in Web application
• At least 5 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!

We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.

Responsibilities:

• Collaborate with designers to translate UI/UX designs into responsive, interactive, and visually appealing web pages using HTML, CSS, JavaScript, and Bootstrap.
• Develop secure and scalable back-end applications using PHP.
• Build and manage back-end services and integrate front-end elements with server-side logic using PHP.
• Integrate with third-party APIs and CMS like Wordpress and Shopify.
• Write clean, maintainable, and efficient code while adhering to best practices.
• Test and debug code to ensure functionality and performance.
• Collaborate with designers, product managers, and other developers.
• Customize and manage WordPress and Shopify websites, ensuring optimal performance and user experience.
• Troubleshoot and debug issues across the full stack to ensure smooth functionality.
• Stay updated with the latest industry trends and technologies to ensure our solutions remain current and effective.

Qualifications:

• Proven experience as a Full Stack Developer.
• Proficiency in HTML, CSS, JavaScript (including libraries like jQuery or React), and Bootstrap.
• Strong understanding of back-end development concepts like databases and APIs.
• Experience with PHP and familiarity with CMS platforms like Wordpress and Shopify is a plus.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Knowledge of SEO best practices and website optimization.
• Familiarity with RESTful APIs and AJAX.
• Experience with e-commerce platforms and payment gateway integration.
• Knowledge of database management and SQL.

If you are a passionate and skilled developer who is looking to make a real impact, we encourage you to apply!

As the Field Marketing Manager, you will be responsible for developing and executing marketing campaigns and programs to support the sales team in driving revenue growth in targeted geographic regions. You will work closely with sales, product, and marketing teams to plan and execute regional marketing programs that generate demand and increase brand awareness.

Roles and Responsibilities:

• Planned, create, and execute marketing campaigns and programs that align with the sales team’s objectives and drive revenue growth in specific geographic regions.
• Collaborate closely with the sales team to understand their needs and develop marketing strategies and materials that support their efforts in generating leads, nurturing prospects, and closing deals.
• Conduct thorough research and analysis to identify key market segments, customer profiles, and regional trends. Use this information to develop regional marketing plans and initiatives that effectively reach the target audience and drive demand.
• Work with the marketing team to ensure consistent brand messaging and positioning in all regional marketing efforts. Collaborate on the development of marketing materials, including digital content, advertisements, event materials, and social media campaigns, to enhance brand awareness and build a strong market presence.
• Planned, coordinate, and execute regional events, trade shows, and conferences to generate leads and increase brand visibility. This includes managing logistics, coordinating with vendors and partners, developing event messaging and materials, and tracking event performance.

Requirements:

• Bachelor’s degree in marketing, business, or a related field.
• 5+ years of experience in field marketing or a related role, preferably in the technology industry.
• Proven track record of creating and executing successful field marketing programs and campaigns.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience with marketing automation platforms, such as Hubspot or Marketo, and CRM systems, such as Salesforce.

• A minimum of 3 years experience as a Technical Lead in Java., Strong experience in design and implementation of high performing and highly scalable websites/applications
• Strong experience in Spring MVC framework and experience in design patterns, unit testing etc..
• Strong experience in AWS services such as EC2, Lambda, S3, ECS, API Gateway and using tools such as Terraform, Ansible
• Strong experience in Endeca, ATG and BCC, Solr, any Headless CMS
• Considerable experience in databases such as SQL Server/Mongo DB is an added advantage
• Good experience in JavaScript frameworks such as Angular/React/VueJS is an added advantage
• Experience in Adobe AEM is an added advantage
• Creative problem-solving skills and ability to effectively communicate and translate feedback, needs and solutions
• Excellent verbal and written communication skills required

• Provide strategic thinking and leadership pertaining in cloud technologies and building scalable websites
• Provide technical leadership and guidance internally to the team and externally to management
• Communicate effectively across all levels of the organization
• Collaborate within and across teams with strong teamwork orientation
• Help maintain a culture of high quality
• Showcasing excellent work ethic and strong sense of ownership of end result
• Understand the structured software development methodologies including design, development and testing in an Agile environment
• Follow all security practices and identify areas and processes where performance and scalability can be improved
• Make and justify recommendations for improvement., Participate in development of solutions in cases of new technology direction and/or proof of concepts
• Should translate business needs into technical solutions with Strong analytical, conceptual and technical skills
• Support the evaluation, selection, design, development and maintenance of the platforms.