11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Role Overview

We are looking for a passionate Junior Full Stack Developer with strong expertise in React.js and SharePoint development. The ideal candidate should have hands-on experience building modern web applications, customizing SharePoint solutions, and working with Microsoft technologies.

Azure cloud exposure is preferred as an added advantage.

Key Responsibilities

• Develop modern, responsive, and scalable web applications using React.js
• Build and customize SharePoint Online solutions and components
• Develop reusable frontend components and integrate APIs
• Work with SharePoint Framework (SPFx), lists, libraries, forms, and workflows
• Collaborate with backend developers, QA teams, UI/UX designers, and stakeholders
• Write clean, maintainable, and efficient code following best practices
• Troubleshoot and resolve application issues and performance bottlenecks
• Participate in Agile/Scrum ceremonies and development activities
• Support deployment and maintenance activities

Required Skills

Primary Skills

• Strong hands-on experience in:
• React.js
• JavaScript (ES6+)
• HTML5
• CSS3
• SharePoint Online
• SharePoint Framework (SPFx)

SharePoint Skills

• Experience with:
• SharePoint Lists & Libraries
• Power Automate workflows
• SharePoint customization and administration
• Microsoft 365 ecosystem

Additional/Preferred Skills

• Exposure to Microsoft Azure services
• Basic knowledge of:
• Azure App Services
• Azure Active Directory (Entra ID)
• Azure Functions
• Knowledge of REST APIs and API integration
• Familiarity with Git/version control systems

Preferred Qualifications

• 1–3 years of relevant experience in React and SharePoint development
• Understanding of Agile development methodologies
• Good problem-solving and debugging skills
• Strong communication and collaboration abilities
• Knowledge of Node.js or .NET is an added advantage

Nice to Have

• Experience with TypeScript
• Knowledge of CI/CD pipelines
• Microsoft certifications related to SharePoint or Azure

Required Skills and Qualifications Technical Expertise

• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman) and modelling tools.

• In-depth knowledge of cloud computing, distributed systems, data management, application development, and network architecture.

• Familiarity with programming languages and development methodologies. Business Acumen

• Strong analytical skills to translate business needs into technical solutions.

• Comprehensive understanding of business processes and technology optimization opportunities.

• Excellent communication and presentation skills to explain technical concepts to diverse stakeholders. Leadership and Collaboration

• Demonstrated ability to lead cross-functional teams and influence decisions across the organization.

• Strong collaboration skills to engage with various stakeholders effectively.

Experience

• Proven experience as an Enterprise Architect in a complex IT environment, preferably within IT services.

• A successful track record in designing and implementing enterprise-wide IT solutions.

• Experience managing large-scale technology transformations and migration projects. Domain Expertise

• We are seeking an Enterprise Architect with proven exposure to the BFSI (Banking, Financial Services, and Insurance) domain. Candidates with experience in Retail and Healthcare domains are also preferred.

Preferred Qualifications

• Certification in enterprise architecture frameworks such as TOGAF or Zachman.

• Knowledge of DevOps practices and tools.

• Experience with modern technology stacks and microservices-based architectures. 

• Minimum 4+ years of years

• Experience in designing, developing, and maintain backend services using C# 12 and .NET 8 or .NET 9

• Experience in building and operating cloud native and serverless applications on AWS

• Experience in developing and integrating services using AWS lambda, API Gateway , dynamo DB, Eventbridge, CloudWatch, SQS, SNS, Kinesis, Secret Manager, S3 storage, server architectural models etc.

Experience in integrating services using AWS SDK

• Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms, flash sales management etc.

• Should have a decent End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. This is to ascertain candidates knowhow on the overall Retail landscape of any customer.

• Strong knowledge in Querying in Oracle DB and SQL Server

• Able to read, write and manage PLSQL procedures in oracle.

• Strong debugging, performance tuning and problem solving skills

• Experience with event driven and micro services architectures

Profile: Software Developer

Experience: 5 +Years

Location - Ahmedabad

Key skills: .NET Core, Angular, MVC & MYSQL

KEY RESPONSIBILITIES

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles
• 
  

SKILLS AND EXPERIENCE

• At least 5 yrs. of experience in Web application
• At least 5 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

• BE/ B.Tech/ MCA/ BCA
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Greetings from Ellixtra Technologies Private Limited!

Ellixtra technologies is a bunch of young, self- motivated individuals that came together to create something significant for our society. A start up where we develop new business models for the pharmacy industry to keep our customers engaged on the right track. Our key components are authenticity and affordability, and we continue to look forward to a society in which access to affordable healthcare is no longer an issue.

We are looking to hire a Backend Engineer with outstanding organizational and research skills with 2 years experience,

About The Role

• Design, develop, test, deploy, maintain, and improve software and new user-facing features across Ellixtras products and services.
• Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
• Champion a passion for engineering best practices such as code quality, linting, and testing.
• Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
• Stay engaged with the latest technologies and evaluate strategies to keep the Novo technology stack up to date.
  
  

Requirements for the Role

• 2+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
• Extensive background in designing, developing, testing, deploying, maintaining, and improving the software.
• Good understanding of Node.js & Javascript ecosystem.
• Demonstrated ability to translate business goals and initiatives into technical requirements.
• Strong understanding of SQL database.
• Demonstrable experience architecting scalable and cost-effective solutions to ensure and support customer growth.
• Understanding of system design and architecture.
• Interest in engaging with the latest technologies and evaluating strategies to keep the Novo technology stack up to date.
• Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.

Frontend Developer   

2-4 years/Remote or Kochi   
                                        

Farmers Fresh Zone, is a Direct to Consumer Brand Backed by the Indian Angel Network. The startup lives across 5 South Indian cities. We cater to the needs of urban customers with our safe-to-eat, pesticide-free fruits & vegetables that are directly sourced from our farmers. This is possible with our technology-driven platform & demand prediction model. In short, we’re the high-tech marketplace that’s beneficial to both, the consumers & farmers.

For more info visit our website: https://www.farmersfz.com/">https://www.farmersfz.com/

The role, in a nutshell

As a Frontend Developer at FFZ, you will be part of our core development team, and will have complete ownership of our frontend application. You will bring  concepts / user stories to life with ReactJS/Next.JS, HTML and CSS and an opportunity to create highly responsive web designs that work across multiple platforms and browsers. 

What you’ll do at FFZ

• Bring concepts / user stories to life with ReactJS/Next.JS , HTML and CSS
• Create highly responsive web designs that work across multiple platforms and browsers.
• Ensure the technical feasibility of UI/UX designs and implement them.
• Explore and implement SEO best practices

Who you are

• At least 2 years of experience working on Typescript/JavaScript, React/React Native
• Experience / willingness in working with Next.js
• Experience with front-end development tools, build tools and versioning tools.
• Ability to write clean code, necessary tests and ensure high code quality.
• Experience integrating REST APIs and services
• Understanding / familiarity with web security concepts.

Nice to have

• Experience working with Flutter (preferred) or any other cross-platform development tool
• Experience developing mobile applications.

What we offer 

• Complete ownership of our frontend application.
• Competitive salary and an excellent equity package.
• Stellar team, great start-up culture, work-life balance with generous holidays.