11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

REQUIRED SKILLS:

Project Management, Data Analysis, SQL queries, Client Engagement

MANDATORY CRITERIA:

• Should have at least 1 to 3 years of project/program management experience in Financial Services / Banking / NBFC / Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

DESCRIPTION:

About the company:

The company is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.

POSITION OVERVIEW:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

KEY RESPONSIBILITIES:

• Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management: Lead the end-to-end implementation of company's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
• Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
• Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

QUALIFICATIONS:

• 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus
• Proficiency in developing business intelligence solutions or with low-code tools is a plus

WHY JOIN US?

• Opportunity to work with a cutting-edge financial technology company.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

We are seeking a customer-focused Fashion Consultant to assist customers in selecting apparel that suits their style, needs, and preferences. The role involves delivering excellent customer service, achieving sales targets, and maintaining visual merchandising standards in the store.

Key Responsibilities:

• Greet customers warmly and understand their fashion needs and preferences.
• Provide styling advice and product recommendations to enhance customer satisfaction.
• Promote ongoing offers, new arrivals, and brand collections.
• Achieve individual and store sales targets.
• Maintain store appearance, product displays, and visual merchandising standards.
• Assist customers with trial room management and billing support.
• Handle customer queries, complaints, and returns professionally.
• Ensure accurate stock handling, tagging, and inventory support.
• Follow store policies, grooming standards, and operational guidelines.

Qualifications & Skills:

• Minimum qualification: 12th pass / Diploma / Graduate (preferred).
• Experience: 0–3 years in apparel retail or fashion sales (Freshers welcome).
• Strong communication and interpersonal skills.
• Interest in fashion, trends, and styling.
• Customer-oriented with a positive attitude.
• Ability to work flexible shifts, including weekends and holidays.

About Founding Minds

At Founding Minds, we are one of the preferred product development partners in the software industry, collaborating with clients across the globe to design and build innovative software products. We also serve as an incubator for many startups, giving our team members exposure to diverse projects and emerging technologies. As a contributor, you’ll have the opportunity to brainstorm with talented individuals, explore new ideas, and apply a wide range of technologies. We encourage ownership, continuous learning, and innovation. If you are passionate about technology and problem-solving, Founding Minds offers limitless opportunities to grow your career.

Role Overview

We are looking for a Junior Automation Engineer with hands-on experience in automation tool. The ideal candidate will assist in building automation solutions, integrating AI capabilities, and contributing to innovative automation initiatives across domains.

Key Responsibilities

·       Develop and implement automation workflows using automation tools and scripting languages.

·       Assist in integrating AI agents.

·       Work collaboratively with cross-functional teams to understand and deliver project requirements.

·       Support deployment and management of automation solutions on cloud platforms.

·       Gain exposure to OCR and document processing systems to enhance automation accuracy.

·       Troubleshoot, maintain, and continuously improve existing automation workflows.

Required Skills and Experience

·       Total Experience: Around 5 years

·       Automation experience: 2 years

·       Development experience in any programming language (Python, Java, C#, etc.)

·       Basic understanding of AI Agents and their application in automation.

·       Familiarity with OCR and document processing technologies.

·       Working knowledge of cloud platforms; experience with Docker or Kubernetes is an advantage.

·       Strong analytical, problem-solving, and communication skills.

·       Eagerness to learn and grow in automation and AI-driven technologies.

Why Join Us

·       Work with a dynamic team on cutting-edge automation projects.

·       Opportunity to learn, innovate, and grow in a fast-evolving domain.

·       Exposure to multiple technologies and real-world product challenges.

·       Supportive, collaborative, and growth-oriented work culture.

If you’re enthusiastic about automation and eager to learn, Founding Minds is the place to accelerate your career journey.

A full stack developer job description for MERN stack developers centers on designing, developing, and maintaining robust web applications using MongoDB, Express.js, React, and Node.js as core technologies.

Responsibilities

• Develop and maintain scalable web applications using the MERN stack.
• Build interactive and responsive user interfaces with React.
• Implement server-side APIs and business logic using Node.js and Express.js.
• Design, model, and manage databases with MongoDB to ensure efficient data storage and retrieval.
• Integrate front-end with back-end systems and third-party services.
• Optimize applications for speed and scalability, troubleshoot and debug code, and ensure reliability.
• Collaborate with other developers, designers, and stakeholders in an agile environment to clarify requirements and deliver solutions.
• Implement security best practices and protect sensitive data.
• Participate in code reviews and mentor junior developers.

Requirements

• Proven experience with the MERN stack (MongoDB, Express.js, React, Node.js).
• Strong skills in JavaScript, HTML5, and CSS3.
• Familiarity with RESTful API design, version control systems (Git), and front-end frameworks like Bootstrap or Material-UI.
• Understanding of database design, schema management, and NoSQL principles.
• Problem-solving ability and communication skills.
• Bachelor's degree in computer science or related field (preferred).
• Experience working collaboratively in a team-oriented environment.

Key Skills

• JavaScript, React.js, Node.js, Express.js, MongoDB.
• HTML/CSS, RESTful APIs, Git.
• Familiarity with agile methodologies and UI/UX best practices.
• Testing, debugging, code optimization, and deployment.

Skills:

 Design and build web applications with React and TypeScript, ensuring high-quality and responsive

user interfaces.

 Write unit tests and integration tests using Jest to ensure code reliability, performance, and

scalability.

 Ensure performance optimization, code modularity, and maintainability of applications

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written

                Dot Net Programming-C# .Net,MS SQL Server,ASP.NET MVC Domain Skills-

                Dot Net Framework,WCF,ASP.NET,ANSI SQL,ADO.NET,.Net Programming-VB .Net, Technology .NET

Your job responsibilities include

·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.

·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.

·         Communicating with end-users to fully understand client expectations.

·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.

·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.

·         Managing technical delivery of integrations and custom extensions.

·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.

·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.

·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform

· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.

Who you are

·         4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.

·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.

·         Solid experience in Lightning component development and Salesforce customization.

·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform

·         Minimum of 6 months Lightning Component development experience.

·         Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.

·         Minimum of 6 months experience with Lightning Design System framework.

·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS

·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.

·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)

·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable

·         Strong knowledge of Agile methodology

·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML

·         Experience in SFDC customization, integration, and administration

·         The ability to lead workshops and provide direction to your team members

·         Excellent communication and presentation skills

Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.