11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Fashion Consultant

Assistant Store Manager

Store Manager

Location : Kochi

Experience in Apparel Industry

Job Title: Power Automate

Experience: 9+ Years

Location: Bangalore/Pune/ Kochi

JD For Power Automate

We are seeking an Intelligent Automation Developer specialized in M365 Power Platform Power Automate to join our team of consultants focused on designing, building, and deploying digital workforces that support of our clients' desires to transform their business and evolve their capabilities.

As a member of our Intelligent Automation team, you will...

• Work collaboratively with our team and customers to understand their vision and objectives, and identify and document requirements.
• Design, develop, implement, and support process automation and agentic AI solutions that conform to business requirements.
• For Power Automate specialized positions; Design, Develop, optimize, and maintain Power Apps, Power Automate Flows, Power Pages, and Power BI solutions.
• Copilot and Copilot Studio experience is preferred, while the desire and ability to learn AI-led automation tools upon joining our team is desired.
• Extend Power Automate solutions using Power Platform connectors and plugins.
• Integrate Power Automate solutions with existing systems and data sources such as ServiceNow, SQL, SharePoint, Snowflake, SAP, Dataverse, and Azure environments, and others like these.
• Utilize HTML, JavaScript, and CSS to customize the user interface and functionality of Power Apps and Power Pages for UI and interactive layer solutions in an end-to-end automation product.
• Ensure responsive design and Section 508 compliance for all deliverables.
• Participate in Agile / Agile Scrum development.
• Collaborate with cross-functional teams, the client, and potentially 3rd party partners and vendors.
• Communicate effectively with team members, business stakeholders, and end-users to gather requirements, create and run solution demonstrations, and provide project updates.
• Participate in configuration and code reviews.
• Create and maintain end-user, how to, help guides, checklists, and technical documentation.
• Integrate Power Platform with the ServiceNow platform.
• Using ServiceNow, support key ITIL processes and ServiceNow applications by developing and modifying the ServiceNow functionality.
• Create user documents, training, and other relevant materials that support end-users.
• Function as first-line support for Power Automate and related M365 and Power Platform solution end-users and client administrators.
• Performs fixes and enhancements as needed.
• Other duties and responsibilities as assigned.

Required Experience - Power Automate project focus:

• Power Platform Development
• Power Apps Development
• Power Automate Development
• Power Pages Development

Key Responsibilities:

• Plan and execute digital marketing campaigns across platforms like Google Ads, Facebook, Instagram, and LinkedIn.
• Monitor and optimize SEO and SEM performance.
• Create engaging content for digital platforms (posts, emails, ads).
• Track and analyze website traffic and performance using Google Analytics and other tools.
• Manage social media channels and increase engagement and followers.
• Coordinate with designers and content writers for campaign assets.
• Stay up to date with the latest digital marketing trends and tools.

Requirements:

• Bachelor’s degree in Marketing, Communications, or related field.
• 1–3 years of hands-on experience in digital marketing.
• Proficiency in tools like Google Ads, Meta Business Suite, Google Analytics, Canva, etc.
• Strong communication and analytical skills.
• Knowledge of basic design and content creation tools is a plus.

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

• Performs implementation of high level design and specifications.
• Develops low level design, class diagrams, flow charts.
• Performs Unit testing of individually developed components and fix errors, if any
• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.
• Strives for technology innovation in terms of exploring new and efficient ways of writing code
• Is responsible for writing simple, reusable code by following coding standards
• Ensure proper documentation of implementation and reviews.
• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

• Conducting keyword research using dedicated software, and generating new keyword ideas.
• Analyzing website and social media pages, then making recommendations for improvement.
• Monitoring website traffic, search results, and developing strategies.
• Generating content ideas and delegating these to the team.
• Overseeing content creation and offering suggestions.
• Updating outdated content.
• Optimizing pages for desktop, tablet, and mobile use.
• Developing link-building strategies.
• Managing paid search campaigns.
• Keeping up to date with new trends and best SEO practices.

• BSc in marketing or similar.
• HTML and JavaScript experience.
• Previous experience in a similar role would be advantageous.
• Excellent written, verbal, and analytical skills.
• Experience with Google Analytics.
• Great customer service and interpersonal skills.
• Ability to follow specifications.
• Ability to work under pressure.

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Essential Skills:

• 8 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer. Prior experience in retail domain is a plus
• 3 years of experience working with distributed teams
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies
• Strong communication and presentation skills
• Passionate about enabling next generation experiences
• Experience with automated testing, deployment pipelines and cloud based infrastructure

ROLE DESCRIPTIPON:

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap
• Lead technical implementation/delivery.
• Host/Lead technical discussions
• Champion software development best practices, test driven development, CI and CD
• Build cloud native and highly cost efficient solutions
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies. Embrace change.