11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Fashion Consultant

Assistant Store Manager

Store Manager

Location : Kochi

Experience in Apparel Industry

● Work experience as a front end developer
● Good Understanding of Angular/React and Javascript
● Experience working with SQL & NoSQL Databases
● Hands on experience with front-end languages and technologies, such as JavaScript,
HTML5, CSS3, etc.
● Solid understanding of object-oriented development and design patterns.
● Experience in Version Control Systems like GIT, Bitbucket.

Ideal Candidates will:
● Possess Strong sense of ownership
● Have an ability to work in high energy teams and drive results
● Have Good communication and documentation skills
● Enjoy sharing knowledge and eager to keep developing themselves

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Key Responsibilities

• School sales: Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high-quality sales team and lead it in that city

• Institute sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents, to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city

Role: Python-Django Developer 

Location: Noida, India

Description:

• Develop web applications using Python and Django.
• Write clean and maintainable code following best practices and coding standards.
• Collaborate with other developers and stakeholders to design and implement new features.
• Participate in code reviews and maintain code quality.
• Troubleshoot and debug issues as they arise.
• Optimize applications for maximum speed and scalability.
• Stay up-to-date with emerging trends and technologies in web development.

Requirements:

• Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field.
• 4+ years of experience in web development using Python and Django.
• Strong knowledge of object-oriented programming and design patterns.
• Experience with front-end technologies such as HTML, CSS, and JavaScript.
• Understanding of RESTful web services.
• Familiarity with database technologies such as PostgreSQL or MySQL.
• Experience with version control systems such as Git.
• Ability to work in a team environment and communicate effectively with team members.
• Strong problem-solving and analytical skills.

Daily monitoring of Quantum's processes to ensure file transmissions to and from the system

• Ensure that any Quantum production issues with an emphasis on the modules ( Cash Management, Bank Reconciliation, Foreign Exchange, I/C loans, Money Market, Investments, etc.) are resolved on time
• Actively working with Quantum and internal IT teams to resolve issues with bank files and data transmissions between Quantum and other systems including retrieval of market rates