11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Role : IBM Sterling OMS Solution Architect

Experience : 15+ Years

Notice period : Immediate

Location : Trivandrum / Kochi / Remote

Note : OMS & Retail domain Experience is mandatory

Job Description :

As a Software Architect – IBM Sterling OMS, you will lead the design and delivery of high-quality enterprise-class OMS solutions and play a crucial role in guiding teams through architecture, implementation, and optimization of the Sterling platform

Mandatory Skills :

IBM Sterling OMS Architecture, Retail Domain Experience, Advanced Java, Sterling OMS Configuration & Customization, APIs (REST/WebServices), DB2/Oracle, XML/JSON, MQ Integration.

Responsibilities include :

• Define solution architecture and detailed technical design for IBM Sterling OMS initiatives across programs and projects.
• Lead and mentor development teams in designing, coding, customizing, and deploying Sterling OMS solutions.
• Translate functional requirements into scalable, resilient, and maintainable Sterling OMS architecture.
• Oversee end-to-end development for IBM OMS including design, development, deployment, debugging, and documentation.
• Ensure all OMS enhancements meet performance, scalability, and security standards aligned with stakeholder KPIs.
• Manage and evaluate technical requirements related to Sterling OMS (v10.0) including configurations, APIs, workflows, and database extensions.
• Estimate effort, cost, dependencies, and timelines for new features and architectural components.
• Provide architectural governance and conduct design and code reviews to ensure consistency with best practices.
• Lead integration architecture involving OMS and external systems (WMS, ERP, Commerce, TMS, Inventory).
• Guide OMS implementation efforts (across SL, BT, or custom OMS setups) and ensure the adoption of best practices.
• Collaborate with cross-functional IT teams across logistics, order orchestration, and fulfillment applications.]
• Drive secure, scalable, cloud-ready OMS development aligned with Agile methodologies.
• Contribute to continuous improvements through automation, reusable components, and standardized technical artifacts.

Primary Skills :

Experience :

• 15+ years of IT experience, including significant hands-on architecture and solution design experience with IBM Sterling OMS.
• Strong background in Java development at an advanced level.

Technical Skills :

• Advanced expertise in IBM Sterling Order Management System including configurations, customizations, workflows, SDF, DB extensions, and APIs.
• Strong experience with DB2 and Oracle databases, including performance tuning, indexing, and complex queries.
• Proficiency in XML, JSON, and integration patterns involving MQ, WebServices, and REST APIs.
• Experience with Linux/Unix environments (Intermediate/Advanced).
• Hands-on exposure to GCP (GKE, Artifact Registry, Compute Engine) or equivalent cloud platforms.
• Strong knowledge of Git and modern DevOps practices.

Secondary Skills :

• Experience integrating Sterling OMS with MQ, WebServices, and cloud-native components.
• Knowledge of Kubernetes and Docker for OMS deployment and troubleshooting.
• Familiarity with CI/CD pipelines using GitHub Actions, Jenkins, or similar tools.
• Strong soft skills : Self-learning, collaboration, planning, and organization. 

We are looking for a skilled Java Angular Developer with 5+ years of experience in designing and developing scalable web applications. The ideal candidate should have strong expertise in Java, Spring Boot, Angular, along with experience building RESTful APIs and cloud-based applications.

Key Responsibilities

• Develop and maintain scalable backend services using Java 8/11/17 and Spring Boot.
• Build responsive front-end applications using Angular.
• Design and develop RESTful APIs and integrate with third-party services.
• Deploy and manage applications on AWS.
• Work with relational databases and write optimized SQL queries.
• Collaborate with cross-functional teams in an Agile environment.
• Write clean, maintainable, and testable code.
• Troubleshoot, debug, and optimize application performance.

Required Skills

• 5+ years of experience in Java development.
• Strong experience with Java, Spring Boot, and Microservices.
• Hands-on experience with Angular (v10+).
• Experience with AWS services (EC2, S3, RDS, Lambda, ECS/EKS, CloudWatch, IAM, etc.).
• Strong knowledge of REST APIs.
• Experience with SQL (MySQL/PostgreSQL) and ORM frameworks such as Hibernate/JPA.
• Knowledge of Git, Maven/Gradle, and CI/CD pipelines.
• Familiarity with Docker and Kubernetes is a plus.
• Good understanding of Agile/Scrum methodologies.

Job Role- Fashion Consultant-(0-2 years)

Job Timings-Rotational

Working Days-6 Days (Weekends are working and between Mon-Fri (one day leave)

· Provide Style Advice:

Guide clients in choosing clothing and accessories that suit their body type, personal style, and occasion, while staying current with fashion trends.

· Curate and Coordinate Outfits:

Select and assemble outfits that reflect the client's preferences, brand image or seasonal trends.

· Support Sales In retail or brand settings, help drive sales by offering personalized styling services and ensuring that store visuals align with fashion trends and customer expectations.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementatio, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration . Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join ?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

• Interact with the Project Managers / Leads / Clients
• Understand the requirements and provide estimates for the planned tasks
• Deliver best quality work without bugs in the estimated time frame
• Help maintain code quality, organization, and automatization
• Collaborate with cross-functional teams to design and release new features
• Help the team to identify and correct bottlenecks, fix bugs
• Excellent analytical and problem-solving skills

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission/provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms, and data structures

• Experience/knowledge in any of the Back-End technologies

Benefits:

• Hybrid WFH policy
• Annual company retreat
• Team lunch

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community.
Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

Job role: 

We’re on the lookout for a Human Resources Manager to own the entire HR activities across the company - everything from recruiting and onboarding to performance management and compensation. The role will involve working, side-by-side, the key business stakeholders to foster a positive environment and make sure the company’s mission and goals are effectively implemented and respected.

Responsibilities:

• Responsible for talent acquisition; employee relations consultation; policy interpretation and application, change management; performance and compensation management; and talent management for business in all the geographies
• Work closely with the Operations team - Distribution Centre & Hubs and  deliver based on the business objectives of the respective geography to meet the HR objectives.
• Ensure Labor Law related compliance across the location with reference to all applicable Labor Laws.  
• Partners with Payroll; HRIS; and Employee benefit functions as required to facilitate smooth functioning
• Drive Employee engagement programs across the locations to enhance productivity and morale building.
• Effective Manpower Planning strategies for present and future requirements across geographies
• Design and implement programs to improve morale and relationships
• Provide counseling for relationship management including dispute resolution and team building
• Prepare periodic reports for management with recommendations and trends
• Provide expertise and offer advice to employees in areas like career planning, employee relationships, strategic development etc.

Requirements:

• 5+ years of experience working as a HR manager or in a similar position preferred
• Experience of working in a manufacturing/retail, intensive operations centric, high turnover multi locations organization set up with diverse workforce like Retail, Ecommerce, Logistics, Manufacturing, Construction, Health care, Consumer facing industries.
• Proven experience developing and executing strategies designed to improve employee morale
• In-depth knowledge and understanding of local and federal laws and HR best practices
• Strong business focus and ability to build trust across all levels in the organization.
• Proven experience developing and implementing solutions to highly complex ambiguous situations that call for ingenuity and creativity
• Open to travel.
• Excellent written and verbal communication skills; strong interpersonal communications skills
• Knowledge of Malayalam essential.