11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Title : Senior .NET Developer

Experience : 8+ Years

Location : Trivandrum / Kochi

Notice Period : Immediate

Working Hours : 12 PM – 9 PM IST (4-hour mandatory overlap with EST)

Job Summary :

We are hiring a Senior .NET Developer with strong hands-on experience in .NET Core (6/8+), C#, Azure Cloud Services, Azure DevOps, and SQL Server. This is a client-facing role for a US-based client, requiring excellent communication and coding skills, along with experience in cloud-based enterprise application development.

Mandatory Skills :

.NET Core 6/8+, C#, Entity Framework/Core, REST APIs, JavaScript, jQuery, MS SQL Server, Azure Cloud Services (Functions, Service Bus, Event Grid, Key Vault, SQL Azure), Azure DevOps (CI/CD), Unit Testing (XUnit/MSTest), Strong Communication Skills.

Key Responsibilities :

• Design, develop, and maintain scalable applications using .NET Core, C#, REST APIs, SQL Server
• Work with Azure Services: Functions, Durable Functions, Service Bus, Event Grid, Key Vault, Storage Queues, SQL Azure
• Implement and manage CI/CD pipelines using Azure DevOps
• Participate in Agile/Scrum ceremonies, collaborate with cross-functional teams
• Perform troubleshooting, debugging, and performance tuning
• Ensure high-quality code through unit testing and technical documentation

Primary Skills (Must-Have) :

• .NET Core 6/8+, C#, Entity Framework / EF Core
• REST APIs, JavaScript, jQuery
• SQL Server: Stored Procedures, Views, Functions
• Azure Cloud (2+ years): Functions, Service Bus, Event Grid, Blob Storage, SQL Azure, Monitoring
• Unit Testing (XUnit, MSTest), CI/CD (Classic/YAML pipelines)
• Strong knowledge of design patterns, architecture, and microservices
• Excellent communication and leadership skills

Secondary Skills (Nice to Have) :

• AngularJS/ReactJS
• Azure APIM, ADF, Logic Apps
• Azure Kubernetes Service (AKS)
• Application support & operational monitoring

Certifications (Preferred) :

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Developer Associate
• Relevant Azure/.NET/Cloud certifications

Job Overview

We are looking for a detail-oriented and skilled QA Engineer with expertise in Cypress to join our Quality Assurance team. In this role, you will be responsible for creating and maintaining automated test scripts to ensure the stability and performance of our web applications. You’ll work closely with developers, product managers, and other QA professionals to identify issues early and help deliver a high-quality user experience.

You should have a strong background in test automation, excellent analytical skills, and a passion for improving software quality through efficient testing practices.

Key Responsibilities

• Develop, maintain, and execute automated test cases using Cypress.
• Design robust test strategies and plans based on product requirements and user stories.
• Work with cross-functional teams to identify test requirements and ensure proper coverage.
• Perform regression, integration, smoke, and exploratory testing as needed.
• Report and track defects, and work with developers to resolve issues quickly.
• Collaborate in Agile/Scrum development cycles and contribute to sprint planning and reviews.
• Continuously improve testing tools, processes, and best practices.
• Optimize test scripts for performance, reliability, and maintainability.

Required Skills & Qualifications

• Hands-on experience with Cypress and JavaScript-based test automation.
• Strong understanding of QA methodologies, tools, and processes.
• Experience in testing web applications across multiple browsers and devices.
• Familiarity with REST APIs and tools like Postman or Swagger.
• Experience with version control systems like Git.
• Knowledge of CI/CD pipelines and integrating automated tests (e.g., GitHub Actions, Jenkins).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication.

Preferred Qualifications

• Experience with other automation tools (e.g., Selenium, Playwright) is a plus.
• Familiarity with performance testing or security testing.
• Background in Agile or Scrum methodologies.
• Basic understanding of DevOps practices.

SENIOR DATA ENGINEER:

ROLE SUMMARY:

Own the design and delivery of petabyte-scale data platforms and pipelines across AWS and modern Lakehouse stacks. You’ll architect, code, test, optimize, and operate ingestion, transformation, storage, and serving layers. This role requires autonomy, strong engineering judgment, and partnership with project managers, infrastructure teams, testers, and customer architects to land secure, cost-efficient, and high-performing solutions.

RESPONSIBILITIES:

• Architecture and design: Create HLD/LLD/SAD, source–target mappings, data contracts, and optimal designs aligned to requirements.
• Pipeline development: Build and test robust ETL/ELT for batch, micro-batch, and streaming across RDBMS, flat files, APIs, and event sources.
• Performance and cost tuning: Profile and optimize jobs, right-size infrastructure, and model license/compute/storage costs.
• Data modeling and storage: Design schemas and SCD strategies; manage relational, NoSQL, data lakes, Delta Lakes, and Lakehouse tables.
• DevOps and release: Establish coding standards, templates, CI/CD, configuration management, and monitored release processes.
• Quality and reliability: Define DQ rules and lineage; implement SLA tracking, failure detection, RCA, and proactive defect mitigation.
• Security and governance: Enforce IAM best practices, retention, audit/compliance; implement PII detection and masking.
• Orchestration: Schedule and govern pipelines with Airflow and serverless event-driven patterns.
• Stakeholder collaboration: Clarify requirements, present design options, conduct demos, and finalize architectures with customer teams.
• Leadership: Mentor engineers, set FAST goals, drive upskilling and certifications, and support module delivery and sprint planning.

REQUIRED QUALIFICATIONS:

• Experience: 15+ years designing distributed systems at petabyte scale; 10+ years building data lakes and multi-source ingestion.
•  Cloud (AWS): IAM, VPC, EC2, EKS/ECS, S3, RDS, DMS, Lambda, CloudWatch, CloudFormation, CloudTrail.
• Programming: Python (preferred), PySpark, SQL for analytics, window functions, and performance tuning.
• ETL tools: AWS Glue, Informatica, Databricks, GCP DataProc; orchestration with Airflow.
• Lakehouse/warehousing: Snowflake, BigQuery, Delta Lake/Lakehouse; schema design, partitioning, clustering, performance optimization.
• DevOps/IaC: Terraform with 15+ years of practice; CI/CD (GitHub Actions, Jenkins) with 10+ years; config governance and release management.
• Serverless and events: Design event-driven distributed systems on AWS.
• NoSQL: 2–3 years with DocumentDB including data modeling and performance considerations.
• AI services: AWS Entity Resolution, AWS Comprehend; run custom LLMs on Amazon SageMaker; use LLMs for PII classification.

NICE-TO-HAVE QUALIFICATIONS:

• Data governance automation: 10+ years defining audit, compliance, retention standards and automating governance workflows.
• Table and file formats: Apache Parquet; Apache Iceberg as analytical table format.
• Advanced LLM workflows: RAG and agentic patterns over proprietary data; re-ranking with index/vector store results.
• Multi-cloud exposure: Azure ADF/ADLS, GCP Dataflow/DataProc; FinOps practices for cross-cloud cost control.

OUTCOMES AND MEASURES:

• Engineering excellence: Adherence to processes, standards, and SLAs; reduced defects and non-compliance; fewer recurring issues.
• Efficiency: Faster run times and lower resource consumption with documented cost models and performance baselines.
• Operational reliability: Faster detection, response, and resolution of failures; quick turnaround on production bugs; strong release success.
• Data quality and security: High DQ pass rates, robust lineage, minimal security incidents, and audit readiness.
• Team and customer impact: On-time milestones, clear communication, effective demos, improved satisfaction, and completed certifications/training.

LOCATION AND SCHEDULE:

●      Location: Outside US (OUS).

●      Schedule: Minimum 6 hours of overlap with US time zones.

Job Role- Fashion Consultant-(0-2 years)

Job Timings-Rotational

Working Days-6 Days (Weekends are working and between Mon-Fri (one day leave)

· Provide Style Advice:

Guide clients in choosing clothing and accessories that suit their body type, personal style, and occasion, while staying current with fashion trends.

· Curate and Coordinate Outfits:

Select and assemble outfits that reflect the client's preferences, brand image or seasonal trends.

· Support Sales In retail or brand settings, help drive sales by offering personalized styling services and ensuring that store visuals align with fashion trends and customer expectations.

We are looking for an experienced and highly motivated Senior Automation Test 

Engineer/Lead with proven expertise in WebdriverIO / Playwright using 

JavaScript. You will be responsible for creating scalable automation frameworks, 

executing tests across web and API layers, and integrating testing into CI/CD 

pipelines in Agile environments.​

​

Key Responsibilities:​

• Design and develop automation frameworks using WebdriverIO / 

Playwright(JavaScript).​

• Collaborate with developers and QA teams to define and implement test strategies 

across UI and API layers.​

• Automate test cases for functional, regression, and integration testing for web 

applications.​

• Perform cross-browser, cross-platform, and responsive testing.​

• Build and maintain scalable test scripts and integrate them with CI/CD pipelines 

(Jenkins, GitHub Actions, GitLab CI).​

• Conduct API Automation using WebdriverIO / Playwright(JavaScript) and 

validate backend services.​

• Create detailed, comprehensive, and well-structured test plans and test cases.​

• Troubleshoot issues, identify root causes, and ensure quality across releases.​

​

Required Skills:​

• 3+ years of experience in test automation with expertise in WebdriverIO / 

Playwright(JavaScript).​

• Strong understanding of modern automation frameworks like POM, BDD, or hybrid 

models.​

• Proficiency in scripting and writing automation tests in Java, JavaScript 

• Experience in API automation testing using WebdriverIO / 

Playwright(JavaScript).​

• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions.​

• Solid grasp of Agile methodologies and working in a Scrum team.​

• Version control using Git or Bitbucket.​

As the Marketing Automation Manager, you will be responsible for executing campaigns and initiatives across multiple marketing channels, with a focus on email marketing, marketing automation, and lead generation. You will work closely with the Brand Strategy team and other members of the marketing team to develop and execute campaigns that support our business objectives and drive revenue growth.

Roles and Responsibilities:

• Develop and implement marketing automation strategies aligned with the business objectives and long-term customer acquisition and retention goals.
• Collaborate with the marketing team to plan and execute marketing campaigns that leverage marketing automation capabilities.
• Drive lead generation efforts by implementing effective strategies and tactics within marketing automation platforms. Create and optimize lead capture forms, landing pages, and lead scoring models to enhance lead quality and conversion rates.
• Use analytical tools and data sources to track, analyze, and report on campaign performance, including metrics such as open rates, click-through rates, conversion rates, and overall campaign effectiveness.
• Work closely with cross-functional teams, including sales, content, and design, to align marketing automation initiatives with overall marketing strategies.
• Maintain knowledge of GDPR, PECR, and other relevant privacy regulations to ensure compliance with marketing automation practices.
• Stay informed about marketing automation trends, tools, and best practices within the B2B technology industry. Conduct research and benchmarking to identify opportunities for innovation and optimization in marketing automation strategies and tactics.

Requirements:

• Prior experience in marketing automation or digital marketing for a high-growth B2B technology business.
• Hands-on experience in setting up automated campaigns using platforms like Hubspot, Salesforce, and similar marketing automation tools.
• Expertise in implementing web tracking technologies such as Google Analytics, Mixpanel, Snowflake, etc.
• Strategic mindset to help the business achieve long-term customer acquisition and retention goals.
• Proven ability to translate complex data into actionable insights for stakeholders.
• Ability to pivot quickly and make fast decisions based on changing needs in a high-growth environment.
• Comfortable working under tight deadlines and strong attention to detail.
• Excellent interpersonal, communication, and project management skills with the ability to prioritize tasks across multiple projects.
• Knowledge of GDPR, PECR, and other relevant privacy regulations.

Job Responsibilities
● Implement and maintain Django-based applications

● Use server-side logic to integrate user-facing elements.

● Develop software related to asset management

● Write and implement software solutions that integrate different systems.

● Identify and suggest various opportunities to improve efficiency and functionality.

● Coordinating the workflow between the graphic designer, the HTML coder, and yourself

● Creating self-contained, reusable, and testable modules and components

● Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

● Unit-test code for robustness, including edge cases, usability, and general reliability.

● Should have the ability to work with old and new versions of django.

● Understand existing code base and adapt to business needs as required

Required Skills
● 3 years experience in software industry

● Minimum 2 year experience in Python

● Minimum 1 Year experience in Django

● Basic understanding of front end technologies like HTML, CSS, JavaScript and jQuery

● Ability to build user interfaces using the latest web standards

● Familiarity with event-driven programming in Python

● Able to create database schemas that represent and support business processes

● Strong unit test and debugging skills

● Experience working in Linux

● Excellent problem solving skills

● Excellent verbal and written communication skills

● Ability to work well in a team development environment

• Candidate must have knowledge in the testing domain and must have knowledge of testing of web-based applications.
• The candidate will be responsible for the testing of web-based applications.
  The candidate will also act as the Business Analyst for the project. 
  The eye-catching ability to find bugs from a client’s perspective.
• Exposure to Automation Testing using Testing Tools such as (Selenium Web driver, TestNG, jmeter or similar tools) will be an added advantage.
• Good understanding of software development life cycle.
• Familiar with Database testing; good reporting & documenting skills.
• Good analytical skills with Out of the box thinking and can do attitude.
• Should be flexible and adaptable 
• Good Problem-solving and Troubleshooting skill
• Will be responsible for creating Test cases and creating Client & Internal Reporting.