11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

• Understanding the non-functional requirements from business.
• Analyzing the critical business scenarios.
• Analyzing the service level agreement objectives.
• Developing the test scripts.
• Enhancing the scripts by creating/implementing. ...
• Designing workload model.
• Test Execution.

Greetings!!!

We are hiring for the position of "Starlims Developer" for one of the IT MNCs.

Exp: 5.5 - 12 yrs

Loc: PAN India

Skills: Starlims, Starlims developer, SQL

Job Description:

1. Need only Starlims developer.
2. Candidate should have Experience in SSL(Starlims Scripting Language).
3. Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.

PYTHON DEVELOPER

We are seeking a skilled experienced Python Developer with expertise in FastAPI to join our dynamic and innovative development team. As a Python Developer, you will be responsible for designing, developing, and maintaining high-quality Python applications and APIs using the FastAPI framework. Your primary focus will be on building efficient, scalable, and reliable backend systems that power our web and mobile applications.

Responsibilities:

1. Designing and developing robust Python applications using the FastAPI framework.

2. Collaborating with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and translate them into technical specifications.

3. Optimizing application performance and scalability by implementing efficient coding practices and utilizing appropriate caching mechanisms.

4. Writing clean, maintainable, and testable code following software development best practices.

5. Conducting thorough testing and debugging of applications to ensure high-quality deliverables.

6. Integrating external services and third-party APIs into the application ecosystem.

7. Collaborating with team members to continuously improve development processes and tools.

8. Keeping up to date with the latest industry trends, technologies, and best practices related to Python development and FastAPI.

Requirements:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

2. Proven experience of 2 years as a Python Developer, with a strong understanding of Python programming language fundamentals.

3. Solid knowledge of the FastAPI framework and its features, including routing, dependency injection, validation, and asynchronous programming. Experience of 1 or more years using FastAPI framework.

4. Experience building RESTful APIs using frameworks like FastAPI, Flask, or Django.

5. Familiarity with database systems such as MySQL, PostgreSQL, or MongoDB.

6. Strong problem-solving and analytical skills with the ability to troubleshoot and debug complex applications.

Software Developer (.NET Core)

Reports to:

Company Overview

Injala specializes in creating innovative insurance technology solutions, which are actively disrupting the insurance marketplace. We are constantly growing, multinational company, while continuously providing a dynamic, progressive, and all-around fun environment. Our mission is to make risk management manual data entry and processing a thing of the past. We are a group of like-minded people who strive to create technology solutions that point not only an industry, but an entire generation towards the future.

We always start with the “why” and work backwards through the “how.” Failing forward is encouraged—this leads to innovation, critical thinking, constant improvement, and intense commitment to quality and excellence. Our culture? Make work and play indistinguishable. Committing to professional and personal development. Keeping diversity at the forefront of our endeavors. Being environmentally conscious. Dedicated to community development through charitable contributions and servant leadership.

We are a close team of enthusiastic tech and communications advocates who are passionate about what we do and are looking for people who are interested in a ground-floor opportunity with a company poised for tremendous growth.

We want to discover the next marketing superstar. Do you have what it takes to be get in on the ground-floor of a dynamic, expanding team and make yourself indispensable? Market yourself to us with the same passion you will market our products

Job Summary

Are you naturally curious?

Our engineering squad is linked together by insatiable curiosity and a burning desire to innovate to create the best possible product while fostering the success of our rapidly growing brand. They have a keen ability to recognize key patterns and trends, while effectively communicating with key stakeholders to execute development and drive profitable growth.

Primary Responsibilities

• Build software using languages and technologies of the .NET framework
• Produce code using .NET languages (.Net Core and Microsoft technologies)
• Upgrade, configure, and debug existing systems
• Provide technical support for web, desktop, and/or mobile applications
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor, and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support

Skills and Qualifications

• Proven experience as a .NET developer or application developer
• Familiarity with the ASP.NET framework and SQL server and design/architectural patterns (e.g., Model-View-Controller)
• Knowledge of at least one .NET languages (e.g., C#, Visual Basic, .NET, etc.)
• Familiarity with architecture styles/APIs
• Understanding of agile methodologies
• Analytical
• Self-driven
• Excellent communication
• Team player
• Strong interpersonal, problem solving, and organizational skills
• Ability to juggle multiple projects with minimal supervision 
• Firm grasp of the English language (both written and verbal)
• Attention to detail
•  

Benefits   

• Open-door culture
• Early joining bonus
• 5-day work week
• Growth opportunities
• Potential for rewards and recognitions
• Celebrations for events and festivals
• Handsome perks
• Referral bonus
• Flex-time policy
• Maternity leave
• No sandwich leave policy
• Family medical insurance

Level of Education: Bachelor of Engineering degree in Computer/IT or related field

Company Website: https://www.injala.com/

• Determine the appropriate approach for new software assignments
• Provide solutions to overcome complex problems using the latest technologies
• Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
• Proactively communicate with the client to get things done within the deadline.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting
• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Oversee the maintenance of technical documentation of applications as architecture, code, and procedures

• 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
• Experience in programming .NET (C# or VB), Java + Node.JS-based programming
• UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
• Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
• Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
• Orchestrator configuration and component usage knowledge
• hands on experience of orchestrator queue and load distribution
• Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
• Excellent analytical and problem-solving skills, including business process expertise
• Experience developing design documents for automation processes

Shyja Shanoj

Manager - Business & Operations

Forte Recruitment Consultants

Kannur, Kerala, India

Minimum 7 years of experience in Salesforce Sales & CPQ Cloud or any other CPQ Product

Skills

• Experience with full cycle project implementations in Salesforce CPQ required.
• Strong Salesforce CPQ functional & technical knowledge
• Strong experience in configuring & customizing Salesforce CPQ application
• Experience in customized CPQ integration with CRM/ERP applications
• In depth knowledge in product configuration & rules, commerce process, document engine and pricing functionality in CPQ
• Strong experience in Agile way of working
• DevOps practitioner with Bitbucket, Git and CI/CD experience
• Good understanding and exposure to Salesforce DX
• Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
• Good Communication, Analytical & problem-solving skill

About the Company:
Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.

Role:

Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager. 

Experience:

Candidates  with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs 

Location:

Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag

Role Description:

• You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors.
• Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration
• Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy.
• Maintaining and deepening relationships with existing partners.
• Conceptualizing and leading initiatives that give way to potential new revenue channels.
• Developing metrics to measure ROI from the synergies forged.
• Liaising with cross functional teams to create successful outcomes for both the business and its partners.

Qualifications:

• You have a Masters in Business Administration or related discipline from a top tier college or university
• You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles.
• You are aware of & are intersted  in the FinTech ecosystem.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have a proven track record of meeting/exceeding your targets in your previous roles.
• You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.

What We Offer:
To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.