11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Summary

We are looking for a skilled Data Engineer with 4+ years of experience in Python, SQL, and Power BI. The candidate will be responsible for building and maintaining data pipelines, transforming and analyzing data, and developing dashboards to support business decision-making.

Key Responsibilities

• Design, develop, and maintain scalable ETL/ELT data pipelines.
• Extract, transform, and load data from multiple sources using Python and SQL.
• Develop and optimize complex SQL queries, stored procedures, and database objects.
• Create interactive dashboards and reports using Power BI.
• Ensure data quality, integrity, and consistency across systems.
• Collaborate with business stakeholders to gather reporting and analytics requirements.
• Monitor and troubleshoot data pipeline and reporting issues.
• Perform data validation, testing, and performance tuning.
• Document data processes, workflows, and technical specifications.

Required Skills

• 4+ years of experience in Data Engineering or related roles.
• Strong proficiency in Python (Pandas, NumPy, ETL scripting).
• Strong hands-on experience with SQL (query optimization, joins, stored procedures).
• Experience with Power BI (DAX, Power Query, dashboard development).
• Knowledge of ETL/ELT processes and data warehousing concepts.
• Experience working with relational databases such as SQL Server, PostgreSQL, MySQL, or Oracle.
• Understanding of data modeling and database design principles.
• Experience with version control tools such as Git.

Preferred Skills

• Experience with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of data integration tools like Azure Data Factory, SSIS, Airflow, or Informatica.
• Familiarity with Databricks, Spark, or big data technologies.
• Understanding of CI/CD and DevOps practices.
• Experience with REST APIs and data integration.

Job Title : Senior .NET Developer

Experience : 8+ Years

Location : Trivandrum / Kochi

Notice Period : Immediate

Working Hours : 12 PM – 9 PM IST (4-hour mandatory overlap with EST)

Job Summary :

We are hiring a Senior .NET Developer with strong hands-on experience in .NET Core (6/8+), C#, Azure Cloud Services, Azure DevOps, and SQL Server. This is a client-facing role for a US-based client, requiring excellent communication and coding skills, along with experience in cloud-based enterprise application development.

Mandatory Skills :

.NET Core 6/8+, C#, Entity Framework/Core, REST APIs, JavaScript, jQuery, MS SQL Server, Azure Cloud Services (Functions, Service Bus, Event Grid, Key Vault, SQL Azure), Azure DevOps (CI/CD), Unit Testing (XUnit/MSTest), Strong Communication Skills.

Key Responsibilities :

• Design, develop, and maintain scalable applications using .NET Core, C#, REST APIs, SQL Server
• Work with Azure Services: Functions, Durable Functions, Service Bus, Event Grid, Key Vault, Storage Queues, SQL Azure
• Implement and manage CI/CD pipelines using Azure DevOps
• Participate in Agile/Scrum ceremonies, collaborate with cross-functional teams
• Perform troubleshooting, debugging, and performance tuning
• Ensure high-quality code through unit testing and technical documentation

Primary Skills (Must-Have) :

• .NET Core 6/8+, C#, Entity Framework / EF Core
• REST APIs, JavaScript, jQuery
• SQL Server: Stored Procedures, Views, Functions
• Azure Cloud (2+ years): Functions, Service Bus, Event Grid, Blob Storage, SQL Azure, Monitoring
• Unit Testing (XUnit, MSTest), CI/CD (Classic/YAML pipelines)
• Strong knowledge of design patterns, architecture, and microservices
• Excellent communication and leadership skills

Secondary Skills (Nice to Have) :

• AngularJS/ReactJS
• Azure APIM, ADF, Logic Apps
• Azure Kubernetes Service (AKS)
• Application support & operational monitoring

Certifications (Preferred) :

• Microsoft Certified: Azure Fundamentals
• Microsoft Certified: Azure Developer Associate
• Relevant Azure/.NET/Cloud certifications

Manual Tester with Crew Domain Knowledge

Skill Set/Experience

1.   •       Experience: 5–12 Years

2.   •       Locations: Chennai, Bangalore, Trivandrum, Cochin

3.   •       Notice Period: Immediate to <30 days

1. Very good understanding of airline Crew and Ops business processes
2. Experience in UAT and SIT testing including on-site customer interactions (added advantage).
3. Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
4. Basic knowledge of SQL, UNIX
5. Experience in API/Interfaces testing
6. Experience with any of the defect tracking systems.
7. Exposure in using selenium Test Automation tool is added advantage

Key Responsibilities

• Design and architect robust, scalable, and secure software solutions.

• Providing technical advice by evaluating new technologies and products to determine feasibility and desirability of the current business environment and to detect critical deficiencies and recommend

solutions.

• Supervising and reviewing technology diagnosis and assessment activities.

• Working with the project managers to define the scope and cost estimation.

• Collaborate closely with product managers, developers, and stakeholders to align technical solutions with business objectives.

• Provide leadership and mentorship to the development team, fostering a culture of innovation and excellence.

• Evaluate and recommend tools, technologies, and frameworks to optimize product performance and development.

• Oversee the end-to-end technical implementation of projects, ensuring high-quality deliverables within defined timelines.

• Establish the best practices for software development, deployment, and maintenance.

• Stay updated on emerging trends in software architecture and maritime technology to integrate industry best practices.

Required Skills and Qualifications

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.

• Proven experience (8+ years) in software architecture and design with a focus on Python

• Strong proficiency in web-based application development and cloud computing technologies.

• Expertise in modern architecture frameworks, microservices, and RESTful API design.

• Excellent communication and interpersonal skills, with the ability to convey technical concepts to

non-technical stakeholders.

• Strong problem-solving skills and a proactive approach to addressing challenges.

Job Title: Area Sales Manager – B2B School Sales

Location: Thrissur & Cochin, Kerala

Experience: 1 to 4 years

Salary: ₹3.5 – ₹4 LPA

Industry: Education / EdTech / B2B Sales

Employment Type: Full-Time

Job Summary:

We are looking for a highly motivated and energetic Area Sales Manager to drive B2B sales in the school segment across Thrissur and Cochin. The ideal candidate will be responsible for developing new business opportunities, maintaining strong relationships with school decision-makers, and achieving sales targets.

Key Responsibilities:

• Identify and onboard new schools in the assigned territory (Thrissur & Cochin).
• Build and maintain strong relationships with principals, school management, and key decision-makers.
• Pitch educational products/services to schools and ensure timely closures.
• Achieve monthly and quarterly sales targets.
• Conduct product demos and training sessions for clients.
• Work closely with the marketing and operations team to ensure seamless delivery and customer satisfaction.
• Monitor competition and market trends to strategize accordingly.
• Maintain accurate records of sales, client interactions, and follow-ups via CRM tools or reporting formats.

Required Skills & Qualifications:

• Bachelor's degree in any discipline (MBA is a plus).
• 1–4 years of experience in B2B sales, preferably in the education sector or similar.
• Prior experience in school sales will be a strong advantage.
• Excellent communication and interpersonal skills.
• Strong negotiation and presentation abilities.
• Self-driven and target-oriented.
• Willingness to travel locally within assigned areas (Thrissur & Cochin).

Benefits:

• Fixed salary: ₹3.5 – ₹4 LPA (based on experience and interview performance).
• Incentives based on sales performance.
• Travel reimbursement.
• Career growth opportunities in a fast-growing sector.

Strong knowledge in Laravel.

● Should be having excellent development expertise in programming PHP, AJAX, OOPS Concept, Architecture, MySql, Normalization, JavaScript/Jquery and MVC architecture with a commitment to performance and efficiency.

● Workwith frontend technologies including Vue.js/ Nuxt js (basic knowledge) or React.

● Thorough knowledge of languages Java script, HTML5, CSS3, Object Oriented programming and design patterns.

• Understand the business requirements and prepare the requirements documents
• Conduct knowledge transfer sessions with the development team
• Will be responsible for creating user stories and test cases
• Perform Software testing, GUI, Functional Testing, and Usability testing
• Work closely with the development and QA teams to ensure that the right product goes out to the customers

Requirements

• Excellent Communication
• 2+ Years of experience
• Should be able to conceptualize ideas and propose solutions to customers
• Should have experience creating wireframes
• Good in documentation
• Good understanding of SDLC
• worked on multiple systems

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

About Enroute Corporate Solutions

Incorporated in 2019: Enroute Corporate Solutions stands as one of the most promising Strategic Consulting Company which focuses entirely on the layer of business growth & profitability for our clients and customers. With our area of work into Management Consulting, Financial Audit & Process Management, Industrial Training, Marketing Conceptualization and end-to-end Human Potential Management services we term ourselves as "Strategic Consultants". With the vast experience into Management working with some of the best names in the industry, we bring plethora of service and experience onto the table which lets you choose the type of services which are customized and tailor-made according to your needs and process. Working closely with each of our client and looking at the right perspective with the appropriate approach is what we stand apart for. Innovation in ideas, aggression in approach and righteousness in the process are our prime pillars of work and business. At Enroute, we believe in giving the most innovative and best solutions for our clients which help them target and roadmap the growth in whatever we do! Our focus is completely into data-driven approach and quality.

Our Services

• HR Consulting Services (Background Verification / Psychometric Analysis)
• Talent Acquisition
• Recruitment Process Outsourcing
• Financial Planning & Consulting
• Strategic Business Consulting

Roles & Responsibilities

• Business Development & Sales
• Client Acquisition & Management
• Response Management
• Inside Sales & Field Sales
• Generating Business Prospects
• Lead Generation & Customer Relationship Management
• Online / Offline Research
• Business Collaboration

Requirements

1. 2-5 Years’ Experience into B2B Sales
2. Any Graduate / Postgraduate (Preferred with Engineering Background)
3. Good Communication Skills
4. Good B2B understanding & Written Communication Skills
5. Apt with Microsoft tools (Excel / Word / PowerPoint)
6. Go Getter & Adaptable
7. Understanding of the Market Trends & requirements