11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Roles & Responsibilities:

1. ·Manage company’s various online bidding profiles
2. ·Identifying quality lead and bringing up the projects for the company
3. ·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
4. · Handle the initial discussions and collect the strategic information about the prospects
5. ·Understand complex project requirements and prepare proposal /bid to generate leads
6. ·Continue prospect engagement and account management throughout the sales cycle until closure.
7. ·Independently collaborate with the technical team for presentation with prospects.
8. · Scout for new bidding platforms and websites to catch out the opportunities.
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online bidding platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks would be an added value.
15. ·       Ability to handle the sales independently or as part of a team.
16. Education: Degree/ any diploma

Experience: 1- 3 years

Salary: negotiable

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Greetings from Ellixtra Technologies Private Limited!

Ellixtra technologies is a bunch of young, self- motivated individuals that came together to create something significant for our society. A start up where we develop new business models for the pharmacy industry to keep our customers engaged on the right track. Our key components are authenticity and affordability, and we continue to look forward to a society in which access to affordable healthcare is no longer an issue.

We are looking to hire a Backend Engineer with outstanding organizational and research skills with 2 years experience,

About The Role

• Design, develop, test, deploy, maintain, and improve software and new user-facing features across Ellixtras products and services.
• Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
• Champion a passion for engineering best practices such as code quality, linting, and testing.
• Ensure our software is reliable, extensible, maintainable, debuggable, secure, well-tested and performs well under load.
• Stay engaged with the latest technologies and evaluate strategies to keep the Novo technology stack up to date.
  
  

Requirements for the Role

• 2+ years experience in a highly technical role at a hyper-growth startup or fast-paced company.
• Extensive background in designing, developing, testing, deploying, maintaining, and improving the software.
• Good understanding of Node.js & Javascript ecosystem.
• Demonstrated ability to translate business goals and initiatives into technical requirements.
• Strong understanding of SQL database.
• Demonstrable experience architecting scalable and cost-effective solutions to ensure and support customer growth.
• Understanding of system design and architecture.
• Interest in engaging with the latest technologies and evaluating strategies to keep the Novo technology stack up to date.
• Excellent written and verbal communication skills with the ability to collaborate with both technical and non-technical teams effectively.

Shyja Shanoj

Manager - Business & Operations

Forte Recruitment Consultants

Kannur, Kerala, India

Mandatory Skills:

C#, dotnet core


Preferred Skills:
 Good communication skill is mandatory.
 Experience with Dot net with C#

Experience required

• Strong hands-on experience in Core Java, JSP, Spring , Struts and Web Services (SOAP and REST)

• Should have good understanding Object Oriented Design , Domain Driven Design , Database (Oracle,DB2), ORM framework like Hibernate and JavaScript framework

• Should have awareness on OWASP security vulnerabilities. Knowledge on Security tools like Fortify Checkmarx CAST SonarQube etc will be value added

• Good understanding on DevOps concept (preferably working experience on Teamcity or Jenkins or Docker)

• Ability to quickly troubleshooting and diagnosis of the application issues.

• Provide support delivery and cross functional teams

• Strong in reviewing technical design

• Excellent communication skills

• Excellent customer handling skills

• Experience in OO, DI, IoC design patterns

• Recommend changes on project design concepts to improve efficiency.

• Develop design specifications, installation instructions and other system-related information.

• Verify stability, interoperability, portability, security and scalability of java system architecture.

• Evaluate current or emerging technologies to consider monetary factors of java program.

• Knowledge of Enterprise message bus