11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

About Swarmlens

At Swarmlens, we are building next-generation intelligent systems powered by Artificial Intelligence, Machine Learning, and Generative AI. Our mission is to create scalable, impactful, and production-ready AI solutions that solve real-world business challenges.

Role Overview

We are looking for a highly skilled Senior Generative AI Engineer with strong hands-on expertise in building and deploying Gen AI applications at scale. The ideal candidate should have deep experience working with LLMs, RAG pipelines, AI agents, prompt engineering, and production-grade AI systems.

You will work across the complete AI lifecycle — from model development and orchestration to deployment and optimization — while contributing to cutting-edge AI innovation.

Key Responsibilities

-Build and deploy end-to-end Generative AI solutions.

-Develop LLM-powered applications and AI copilots.

-Design and implement RAG pipelines and AI agent workflows.

-Work on prompt engineering, evaluation frameworks, and model optimization.

-Develop scalable AI architectures and production-ready ML systems.

-Collaborate with cross-functional teams to deliver AI-driven products.

-Optimize AI models for performance, scalability, and reliability.

-Build intelligent automation systems using modern Gen AI frameworks.

Required Skills & Qualifications

-4–6 years of experience in AI/ML or Generative AI roles.

-Strong hands-on expertise in Generative AI and Large Language Models. (LLMs).

-Experience with RAG systems, AI Agents, Prompt Engineering, and Model Evaluation.

-Proficiency in Python and AI/ML frameworks such as PyTorch, TensorFlow, LangChain, LlamaIndex, etc.

-Strong understanding of Machine Learning, Deep Learning, NLP, and data pipelines.

-Experience in deploying production-grade AI applications.

-Knowledge of vector databases, orchestration frameworks, and cloud environments is a plus.

-Strong analytical, problem-solving, and system design mindset.

Mandatory Requirement-

Candidates holding 4–6 years of relevant experience with a strong command of Generative AI are only preferred for this position. Please apply only if you have relevant hands-on experience in the same domain.

Why Join Us?

-Work on cutting-edge AI and Gen AI technologies.

-Opportunity to build impactful real-world AI products.

-Collaborative and innovation-driven work culture.

-Exposure to advanced AI research and scalable deployments.

-Career growth in a fast-growing AI startup environment.

Skills:

 Design and build web applications with React and TypeScript, ensuring high-quality and responsive

user interfaces.

 Write unit tests and integration tests using Jest to ensure code reliability, performance, and

scalability.

 Ensure performance optimization, code modularity, and maintainability of applications

Responsibility:

∙Develop and maintain code following predefined cost, company and security

standards.

∙Work on bug fixes, supporting in the maintenance and improvement of existing

applications.

∙Elaborate interfaces using standards and design principles defined by the team.

∙Develop systems with high availability.

∙Attend and contribute to development meetings.

∙Well versed with Unit testing and PSR Standards.

∙Master Software Development lifecycle, standards and technologies used by the

team.

∙Deliver on time with high quality.

∙Write Automation tests before to API call to code it and test it.

∙Trouble Shooting and debugging skills.

∙Perform technical documentation of the implemented tasks.

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

• Institute sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents, to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues

We are looking for a seasoned frontend developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectation into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering best user experience.

Responsibilities:

• Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements:

• 2 to 5 years of relevant work experience as a web developer, UI developer, JavaScript expert or frontend engineer
• Experience in Frontend Technologies 
  • Typescript - the right way. Ie, not using it exactly like Javascript, instead using it in the way it was intended to be used.
  • React
  • GraphQL (Relay Specification is a plus)
  • Apollo Client for React OR React-Relay
• Worked in large React Projects preferably in TypeScript, with proper usage of Typing.
  • Familar with React Contexts and Hooks
  • Should have a very good understanding, and practical knowledge in Advanced Guides in React (https://reactjs.org/docs/forwarding-refs.html" target="_blank">https://reactjs.org/docs/forwarding-refs.html) 
• Familiar with UI layouts, SASS, bootstrap and the CSS GRID system
• Experience with a GraphQL backend using either Apollo Client for React or React Relay is a plus
• Experience using any one React UI Framework: Ant UI, Elastic UI, Material Framework for React, Blueprint UI or Bootstrap for React