11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Role : IBM Sterling OMS Solution Architect

Experience : 15+ Years

Notice period : Immediate

Location : Trivandrum / Kochi / Remote

Note : OMS & Retail domain Experience is mandatory

Job Description :

As a Software Architect – IBM Sterling OMS, you will lead the design and delivery of high-quality enterprise-class OMS solutions and play a crucial role in guiding teams through architecture, implementation, and optimization of the Sterling platform

Mandatory Skills :

IBM Sterling OMS Architecture, Retail Domain Experience, Advanced Java, Sterling OMS Configuration & Customization, APIs (REST/WebServices), DB2/Oracle, XML/JSON, MQ Integration.

Responsibilities include :

• Define solution architecture and detailed technical design for IBM Sterling OMS initiatives across programs and projects.
• Lead and mentor development teams in designing, coding, customizing, and deploying Sterling OMS solutions.
• Translate functional requirements into scalable, resilient, and maintainable Sterling OMS architecture.
• Oversee end-to-end development for IBM OMS including design, development, deployment, debugging, and documentation.
• Ensure all OMS enhancements meet performance, scalability, and security standards aligned with stakeholder KPIs.
• Manage and evaluate technical requirements related to Sterling OMS (v10.0) including configurations, APIs, workflows, and database extensions.
• Estimate effort, cost, dependencies, and timelines for new features and architectural components.
• Provide architectural governance and conduct design and code reviews to ensure consistency with best practices.
• Lead integration architecture involving OMS and external systems (WMS, ERP, Commerce, TMS, Inventory).
• Guide OMS implementation efforts (across SL, BT, or custom OMS setups) and ensure the adoption of best practices.
• Collaborate with cross-functional IT teams across logistics, order orchestration, and fulfillment applications.]
• Drive secure, scalable, cloud-ready OMS development aligned with Agile methodologies.
• Contribute to continuous improvements through automation, reusable components, and standardized technical artifacts.

Primary Skills :

Experience :

• 15+ years of IT experience, including significant hands-on architecture and solution design experience with IBM Sterling OMS.
• Strong background in Java development at an advanced level.

Technical Skills :

• Advanced expertise in IBM Sterling Order Management System including configurations, customizations, workflows, SDF, DB extensions, and APIs.
• Strong experience with DB2 and Oracle databases, including performance tuning, indexing, and complex queries.
• Proficiency in XML, JSON, and integration patterns involving MQ, WebServices, and REST APIs.
• Experience with Linux/Unix environments (Intermediate/Advanced).
• Hands-on exposure to GCP (GKE, Artifact Registry, Compute Engine) or equivalent cloud platforms.
• Strong knowledge of Git and modern DevOps practices.

Secondary Skills :

• Experience integrating Sterling OMS with MQ, WebServices, and cloud-native components.
• Knowledge of Kubernetes and Docker for OMS deployment and troubleshooting.
• Familiarity with CI/CD pipelines using GitHub Actions, Jenkins, or similar tools.
• Strong soft skills : Self-learning, collaboration, planning, and organization. 

Manual Tester with Airlines Cargo domain experience

•       Experience: 5–12 Years

•       Locations: Chennai, Bangalore, Trivandrum, Cochin

•       Notice Period: Immediate to <30 days

Skillset and Responsibilities of Agile QA

Skillset:

• Experienced test analyst or consultant with 6-10 years of experience in software testing

• Robust knowledge and prior experience in Airline Cargo domain

• Prior work experience in Agile scrum or SAFe 

• Experience in requirement understanding and user story grooming 

• Ability to understand the functionality of the application under test

• Testing Tools: Microfocus ALM, JIRA, ReadyAPI, Enterprise Architect

• Prior experience in backend service testing with ReadyAPI or Postman, API debugging/root cause analysis

• Working knowledge of microservice architecture and cloud database

• Working knowledge of CI/CD pipeline (GIT etc)

• Working experience in defect management process and tools 

• Working knowledge or experience in automation tools (Cypress, Selenium) will be nice to have

 Responsibilities:

 • Define the functional and technical approach to the implementation of the tests

• Help estimate the scope and size of the testing effort for each user story/product backlog within the PI Planning

• Analyze user stories and design/develop Test Models and Test cases

• Review test model and test cases with BA / Product Owner

• Develop backend test suites in readyAPI for user story testing 

• Identify frontend regression test cases and handover to TA team for automation

• Develop and maintain automated test suites for microservices 

• Execute automated backend regression test suites in pipeline for iterations and PROD releases

• Analyze of test results, defect logging and retest

• Work closely with developers to assess and advise on testability

• Test throughout the sprint

• Work collaboratively and productively with the product owner /Business owner and the customer to form acceptance criteria, Help to define definition of done (DoD)

• Present tested feature within iteration reviews and system demos 

• Attend and actively participate in PI Plannings  

• Participate all sprint planning , pre- and post sprint release ceremonies

• Meet with developers and BAs for short hand-off demonstrations and share the iteration demos with the devs 

• Attend sprint retrospectives and ART retrospectives 

• Help in Determining and advising which tests should be automated at which layer

• Help the developers or the TA team in writing automated tests and analyze the results of the automated tests

Job Details

- Job Title: Lead I - Software Engineering - Java, Spring Boot, Microservices

- Industry: Global digital transformation solutions provider

- Domain - Information technology (IT)

- Experience Required: 5-7 years

- Employment Type: Full Time

- Job Location: Trivandrum, Chennai, Kochi, Thiruvananthapuram

- CTC Range: Best in Industry

Job Description

Job Title: Senior Java Developer Experience: 5+ years

Job Summary:

We are looking for a Senior Java Developer with strong experience in Spring Boot and Microservices to work on high-performance applications for a leading financial services client. The ideal candidate will have deep expertise in Java backend development, cloud (preferably GCP), and strong problem-solving abilities.

Key Responsibilities:

• Develop and maintain Java-based microservices using Spring Boot

• Collaborate with Product Owners and teams to gather and review requirements

• Participate in design reviews, code reviews, and unit testing

• Ensure application performance, scalability, and security

• Contribute to solution architecture and design documentation

• Support Agile development processes including daily stand-ups and sprint planning

• Mentor junior developers and lead small modules or features

Required Skills:

• Java, Spring Boot, Microservices architecture

• GCP (or other cloud platforms like AWS)

• REST/SOAP APIs, Hibernate, SQL, Tomcat

• CI/CD tools: Jenkins, Bitbucket

• Agile methodologies (Scrum/Kanban)

• Unit testing (JUnit), debugging and troubleshooting

• Good communication and team leadership skills

Preferred Skills:

• Frontend familiarity (Angular, AJAX)

• Experience with API documentation tools (Swagger)

• Understanding of design patterns and UML

• Exposure to Confluence, Jira

Mandatory Skills Required:

Strong proficiency in Java, spring boot, Microservices, GCP/AWS.

Experience Required: Minimum 5+ years of relevant experience

Java/J2EE (5+ years), Spring/Spring Boot (5+ years), Microservices (5+ years), AWS/GCP/Azure (mandatory), CI/CD (Jenkins, SonarQube, Git)

Java, Spring Boot, Microservices architecture

GCP (or other cloud platforms like AWS)

REST/SOAP APIs, Hibernate, SQL, Tomcat

CI/CD tools: Jenkins, Bitbucket

Agile methodologies (Scrum/Kanban)

Unit testing (JUnit), debugging and troubleshooting

Good communication and team leadership skills

******

Notice period - 0 to 15 days only (Immediate and who can join by Feb)

Job stability is mandatory

Location: Trivandrum, Kochi, Chennai

Virtual Interview - 14th Feb 2026

We are seeking an experienced UX Architect to lead the development of end-to-end user experience strategies, design architecture, and usability frameworks for digital products.

UX Strategy and Leadership

• Define and implement the UX strategy for complex digital platforms.

• Translate business objectives and user insights into actionable design strategies and measurable outcomes.

• Conduct competitive benchmarking to identify opportunities and set experience standards.

• Define UX success metrics and KPIs to measure usability, engagement, and overall experience quality.

• Integrate UX strategy into Agile workflows to support continuous improvement and rapid iteration. • Establish and maintain accessibility guidelines, ensuring inclusive and compliant designs.

• Lead design critiques, UX reviews, and A/B tests to validate hypotheses and improve user experience.

• Implement UX governance and DesignOps practices to ensure consistency and design quality.

Research and User-Centered Design

• Conduct user research, discovery sessions, and usability testing to understand user needs and pain points.

• Perform heuristic evaluations and leverage data analytics, insights, and user feedback to drive design decisions.

• Turn qualitative and quantitative findings into models, personas, task analyses, and measurable KPIs, validating with prototypes of increasing fidelity.

• Develop detailed end-to-end user journey maps and personas to visualize and optimize experiences.

• Define clear information architecture (IA) and navigation models for seamless interaction.

• Design taxonomies, navigation models, and content hierarchies to help users find information and complete tasks across modules.

• Define interaction patterns, states, and flows for multi-step, multi-role scenarios — including edge cases, error handling, and accessible behaviors.

• Map domains, entities, and relationships, aligning UX models to backend structures and constraints while keeping complexity hidden from users.

• Create wireframes, flows, prototypes, and interaction models that align with both user needs and business goals.

• Design for product scalability, flexibility, localization, and long-term usability.

• Plan for scalability, localization, permissions, and large data volumes, ensuring resilience, offline support, and progressive enhancement.

• Embed accessibility standards, regional regulations, and risk controls into complex workflows with sensitive data.

UX Documentation

• Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design guidelines.

• Develop and maintain architecture documentation that aligns UX with product, engineering, and compliance requirements.

 • Ensure UX-design intent is accurately implemented during UI-design and development through close collaboration with teams.

Collaboration and Communication

• Facilitate stakeholder workshops to align teams on UX goals, insights, and priorities.

• Write and present architecture documentation to align product, engineering, data, and compliance requirements.

 • Communicate UX vision, strategy, and design rationale effectively to leadership and crossfunctional teams.

• Work closely with product managers, developers, and business stakeholders to ensure cohesive and user-first outcomes.

• Review design deliverables and promote UX best practices across teams.

Mentorship and Continuous Learning

 • Mentor and guide designers to enhance their strategic thinking, design process, and creative problem-solving skills.

• Stay informed about emerging UX trends, tools, and technologies to continuously advance design capabilities.

Required Skills & Experience

 • Experience in effectively interacting with customer managers and stakeholders to understand their needs, build strong relationships, and collaborate on solutions.

• Strong communication skills with the ability to communicate and demonstrate the value and rationale for own design decisions to business and technology partners.

• Experience in managing small to medium-sized teams, including overseeing daily operations, delegating tasks, providing training and support, and ensuring team objectives are met efficiently and effectively. Strong expertise in wireframing and prototyping tools.

• Solid understanding of UX-research, UX-design, and accessibility (WCAG).

• Strong analytical and conceptual thinking skills to translate data into actionable design solutions.

• Multi-tasking skills, ability to work under pressure, and prioritize with minimal supervision.

• Team player with the ability to work with cross-functional teams

• Attention to detail and an open mind to feedback

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!

We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.

Responsibilities:

• Collaborate with designers to translate UI/UX designs into responsive, interactive, and visually appealing web pages using HTML, CSS, JavaScript, and Bootstrap.
• Develop secure and scalable back-end applications using PHP.
• Build and manage back-end services and integrate front-end elements with server-side logic using PHP.
• Integrate with third-party APIs and CMS like Wordpress and Shopify.
• Write clean, maintainable, and efficient code while adhering to best practices.
• Test and debug code to ensure functionality and performance.
• Collaborate with designers, product managers, and other developers.
• Customize and manage WordPress and Shopify websites, ensuring optimal performance and user experience.
• Troubleshoot and debug issues across the full stack to ensure smooth functionality.
• Stay updated with the latest industry trends and technologies to ensure our solutions remain current and effective.

Qualifications:

• Proven experience as a Full Stack Developer.
• Proficiency in HTML, CSS, JavaScript (including libraries like jQuery or React), and Bootstrap.
• Strong understanding of back-end development concepts like databases and APIs.
• Experience with PHP and familiarity with CMS platforms like Wordpress and Shopify is a plus.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Knowledge of SEO best practices and website optimization.
• Familiarity with RESTful APIs and AJAX.
• Experience with e-commerce platforms and payment gateway integration.
• Knowledge of database management and SQL.

If you are a passionate and skilled developer who is looking to make a real impact, we encourage you to apply!

Software Developer (.NET Core)

Reports to:

Company Overview

Injala specializes in creating innovative insurance technology solutions, which are actively disrupting the insurance marketplace. We are constantly growing, multinational company, while continuously providing a dynamic, progressive, and all-around fun environment. Our mission is to make risk management manual data entry and processing a thing of the past. We are a group of like-minded people who strive to create technology solutions that point not only an industry, but an entire generation towards the future.

We always start with the “why” and work backwards through the “how.” Failing forward is encouraged—this leads to innovation, critical thinking, constant improvement, and intense commitment to quality and excellence. Our culture? Make work and play indistinguishable. Committing to professional and personal development. Keeping diversity at the forefront of our endeavors. Being environmentally conscious. Dedicated to community development through charitable contributions and servant leadership.

We are a close team of enthusiastic tech and communications advocates who are passionate about what we do and are looking for people who are interested in a ground-floor opportunity with a company poised for tremendous growth.

We want to discover the next marketing superstar. Do you have what it takes to be get in on the ground-floor of a dynamic, expanding team and make yourself indispensable? Market yourself to us with the same passion you will market our products

Job Summary

Are you naturally curious?

Our engineering squad is linked together by insatiable curiosity and a burning desire to innovate to create the best possible product while fostering the success of our rapidly growing brand. They have a keen ability to recognize key patterns and trends, while effectively communicating with key stakeholders to execute development and drive profitable growth.

Primary Responsibilities

• Build software using languages and technologies of the .NET framework
• Produce code using .NET languages (.Net Core and Microsoft technologies)
• Upgrade, configure, and debug existing systems
• Provide technical support for web, desktop, and/or mobile applications
• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor, and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support

Skills and Qualifications

• Proven experience as a .NET developer or application developer
• Familiarity with the ASP.NET framework and SQL server and design/architectural patterns (e.g., Model-View-Controller)
• Knowledge of at least one .NET languages (e.g., C#, Visual Basic, .NET, etc.)
• Familiarity with architecture styles/APIs
• Understanding of agile methodologies
• Analytical
• Self-driven
• Excellent communication
• Team player
• Strong interpersonal, problem solving, and organizational skills
• Ability to juggle multiple projects with minimal supervision 
• Firm grasp of the English language (both written and verbal)
• Attention to detail
•  

Benefits   

• Open-door culture
• Early joining bonus
• 5-day work week
• Growth opportunities
• Potential for rewards and recognitions
• Celebrations for events and festivals
• Handsome perks
• Referral bonus
• Flex-time policy
• Maternity leave
• No sandwich leave policy
• Family medical insurance

Level of Education: Bachelor of Engineering degree in Computer/IT or related field

Company Website: https://www.injala.com/

• BE/ B.Tech/ MCA/ BCA
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Primary Skill: System Software Development

Skill sets req:

• Linux porting/development; Linux kernel concepts
• Expertise in Linux BSP device driver development
• Customizing kernel + Porting + Developing Applications Linux Device Driver Development (Character devices) Good Concepts of Network Drivers File Systems Concepts
• Expertise in porting, network stack; optimization, network programming
• Bootloader/Uboot porting
• Camera driver development (Good to have)