11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

As the Field Marketing Manager, you will be responsible for developing and executing marketing campaigns and programs to support the sales team in driving revenue growth in targeted geographic regions. You will work closely with sales, product, and marketing teams to plan and execute regional marketing programs that generate demand and increase brand awareness.

Roles and Responsibilities:

• Planned, create, and execute marketing campaigns and programs that align with the sales team’s objectives and drive revenue growth in specific geographic regions.
• Collaborate closely with the sales team to understand their needs and develop marketing strategies and materials that support their efforts in generating leads, nurturing prospects, and closing deals.
• Conduct thorough research and analysis to identify key market segments, customer profiles, and regional trends. Use this information to develop regional marketing plans and initiatives that effectively reach the target audience and drive demand.
• Work with the marketing team to ensure consistent brand messaging and positioning in all regional marketing efforts. Collaborate on the development of marketing materials, including digital content, advertisements, event materials, and social media campaigns, to enhance brand awareness and build a strong market presence.
• Planned, coordinate, and execute regional events, trade shows, and conferences to generate leads and increase brand visibility. This includes managing logistics, coordinating with vendors and partners, developing event messaging and materials, and tracking event performance.

Requirements:

• Bachelor’s degree in marketing, business, or a related field.
• 5+ years of experience in field marketing or a related role, preferably in the technology industry.
• Proven track record of creating and executing successful field marketing programs and campaigns.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience with marketing automation platforms, such as Hubspot or Marketo, and CRM systems, such as Salesforce.

http://premagic.com">Premagic helps photographers to streamline their workflow, maximize their brand exposure & get more referral leads to grow their business. At the core, we are a CRM, Media storage and a kickass gallery for photographers.

We have more than 65 Million media files shared through Premagic and handle at least 1Tb of traffic per month, just on our CDN. We perform 500K on the fly image resizes per day using our in-house lambda. We are currently exploring how ML can be used to make photographers jobs easier.

What your typical day looks like

Develop product ideas into working prototypes based on the problems faced by customers.

• Analyze feasibility, cost and return of investments for product ideas.
• Suggest solutions for the problem, which is user friendly, technically simple and elegant.
• Break down features into smaller deliverables and implement solutions in a way your module is scalable and can be integrated with other services with little effort.

What we expect from you

Strong Programmer with hands-on experience in building products for 2 - 4 years.

• Proficient in either Node.js, Javascript, TypeScript or Python. We have a desktop app built on Electron, a bunch of Web apps on React and backend services on Flask / Falcon.
• Knowledge in managing AWS/Azure/GCP/ any cloud resources. We self host our Redis database (Yeah! Redis is a database), use S3 and CDN aggressively and a bunch of EC2s and a load balancer for processing data.
• Work on multiple technologies and apps. As a founding Engineer, we expect you to contribute across multiple apps and services.

You are the right fit, if

You are someone whom your peers look up to for technical guidance and architectural decisions.

• You can create an app end to end - right from design to build, test and deploy.
• You are willing to work on multiple technologies and apps and don't overly idolize a particular framework or language.
• You know that you're creating apps for the end customer and not to satisfy your internal thirst to try a new library or framework out. Just write clean code.
• You pay attention to detail and have an eye for great UI/UX
• You know your stuff. You know what you're talking about and you're fine with admitting things you don't know about and you're willing to learn the new stuff.

Why work with us

Pair program and work with the founders to build world-class software that elevates how photographers run their business. 2 out of 3 founders code, and has more than 16 years of combined experience in building enterprise-grade products in the past.

• At Premagic, you'll be diving right into the hustle and bustle of a growing young early-stage startup. You'll be wearing multiple hats and not just a code monkey here.
• You play a key role in nurturing and growing the team here. Want to try your hand at digital marketing? Sales? You have the freedom to contribute to it.
• You get to experience and cultivate your entrepreneurial mindset here by working with the founding team. And even the freedom to start your own projects at Premagic.
• You are responsible for moulding the app that future photographers would use. You have the power to decide, what features make the app and how a feature should be designed.
• Frontend Tech stack: Typescript, React, Redux and Electron
• Backend Tech stack: Python, Flask, Falcon, Django, Redis, Postgres orchestrated via Docker on AWS Infra.

● Work experience as a front end developer
● Good Understanding of Angular/React and Javascript
● Experience working with SQL & NoSQL Databases
● Hands on experience with front-end languages and technologies, such as JavaScript,
HTML5, CSS3, etc.
● Solid understanding of object-oriented development and design patterns.
● Experience in Version Control Systems like GIT, Bitbucket.

Ideal Candidates will:
● Possess Strong sense of ownership
● Have an ability to work in high energy teams and drive results
● Have Good communication and documentation skills
● Enjoy sharing knowledge and eager to keep developing themselves

Mandatory Skills:

C#, dotnet core


Preferred Skills:
 Good communication skill is mandatory.
 Experience with Dot net with C#

• Bachelors in Computer Science, Information Systems or equivalent.
• 6 years experience delivering highly available web/mobile applications including 1-3 years as Senior/Lead developer.
• Prior experience in retail domain is a plus.
• 3 years of experience working with distributed teams.
• Deep knowledge of UI Libraries / Frameworks, API (REST), API Management and building scalable and high performance Web APIs.
• Must have experience building websites using Javascript and Java technologies (e.g. Typescript, Spring Boot etc.). Search Engine and Native App development experience is a plus.
• AWS Serverless Cloud native services experience with Lambda functions, SNS, SQS, DynamoDB, API Gateway etc.
• Strong knowledge of Caching frameworks, data structures, algorithms, operating systems, and distributed systems.
• Strong understanding of databases, NoSQL data stores, storage and distributed persistence technologies.
• Strong communication and presentation skills.
• Passionate about enabling next generation experiences.
• Experience with automated testing, deployment pipelines and cloud based infrastructure

• Develop omni-channel digital solutions leveraging serverless and micro services in a cloud based platform to develop backend services.
• Design high/low level solutions, contribute towards architecture and technical roadmap.
• Lead technical implementation/delivery.
• Host/Lead technical discussions.
• Champion software development best practices, test driven development, CI and CD.
• Build cloud native and highly cost efficient solutions.
• Innovate, Unlearn and Disrupt. Research next generation frameworks and technologies.
• Embrace change. 

Location – Kochi

Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL

*Knowledge in Power BI would be a add on.

* Experience in upgrading, configuring and debugging existing systems 

* Providing technical support for web, desktop and mobile applications

*Proficient in writing clean, scalable code using .NET programming languages

*Develop documentation throughout SDLC

*Serve as an expert on applications and provide technical support

*Revise, update, refactor and debug code to improve existing software

* Analytical mindset & problem solving aptitude & implementing the best solution as per needs

* Superior communication skills as the role involves daily client interactions