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Customer Retention Jobs in Kochi (Cochin)

11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

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Farmers Fresh Zone
Haani Hashim S V P
Posted by Haani Hashim S V P
Remote, Kochi (Cochin)
1 - 4 yrs
₹5L - ₹9L / yr
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)
moengage
webengage
+1 more

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

 

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

 

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.



As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.


Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.


Responsibilities:


  • Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

  • Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

  • Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

  • Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

  • Improve new campaigns using data and feedback from existing and previous projects.

  • Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

  • Create communication & content strategies to increase the size of high-activity cohorts.

  • Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.


Qualification & Requirements:


  • Bachelor’s Degree in Computer Science, Engineering or any other related field.

  • 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

  • In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

  • Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.


Soft Skills:



  • Ability to prioritize and manage multiple milestones and projects efficiently.

  • Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

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Top IT MNC

Top IT MNC

Agency job
Bengaluru (Bangalore), Kolkata, Chennai, Kochi (Cochin), Pune, Hyderabad
3 - 5 yrs
Best in industry
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Experience: 3-5 years

Requirements
1. Java 8+, J2EE, 
2. Core Java- More hands on collections framework
3. JPA- Spring, Hibernate
4. Webservices (SOAP / Rest)
5. Knowldege on SQL & PLQL (Oracle/MySQL)
6. Expericne in Agile tools & processes
7. Good analytical & Communication skills
Read more
Bengaluru (Bangalore), Kochi (Cochin)
2 - 3 yrs
₹5L - ₹6L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more
  • BE/ B.Tech/ MCA/ BCA
  • Strong organizational and project management skills.
  • Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
  • Familiarity with JavaScript frameworks such as Angular JS, React
  • Familiarity with database technology such as MySQL, Oracle, and MongoDB.
  • Excellent verbal communication skills.
  • Good problem-solving skills.
  • Attention to detail.
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India GTM partner To global brands

India GTM partner To global brands

Agency job
via Unnati by Sarika Tamhane
Mumbai, Kochi (Cochin)
2 - 3 yrs
₹6L - ₹6.6L / yr
Business Intelligence (BI)
Portfolio management

In today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.

 

Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.

 

As a Assistant Manager - Business Intelligence, you will be responsible for support building and executing portfolio and respective brand execution strategy by mining, understanding, internalising, and creating action stands about inflow and outflow of information from different internal and external sources.


What you will do:

  • Assimilating sales & inventory data streams from different ecommerce partners daily
  • Planning different inventory streams for all portfolio brands vis--vis PO requirements
  • Building future projection models for brands to support healthy and sufficient inventory capacities

 

Desired Candidate Profile

What you need to have:

  • Self direction
  • Ability to think beyond operational hurdles
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Leading IT software company

Leading IT software company

Agency job
Kochi (Cochin)
4 - 10 yrs
₹20L - ₹25L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
Mobile App Testing (QA)
+6 more
  • Excellent communication (Written & Verbal), presentation skills with a positive attitude to engage with stakeholders 
  • At least 4 years of hands-oncoding experience in test automation, preferably VB script (must be presently working in automation project)
  • At least 1 year of experience in Mobile automation (iOS and Android)
  • Design, create and maintain Automated Test Scripts for the front end and back-end systems
  • Enhance existing/create automation test frameworks
  • Knowledge of pipeline execution
  • Experience in Agile Scrum methodologies in sprint automation Test design and automation experience in web applications client-server applications mobile applications 
  • Knowledge of Jira, BDD Cucumber etc.
Prior experience delivering QA in an Agile environment  
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Rawdata Technologies Pvt Ltd
Anchu Anna
Posted by Anchu Anna
Kochi (Cochin)
1 - 2 yrs
₹1.8L - ₹3L / yr
Test Automation (QA)
Selenium
Software Testing (QA)
Manual testing
Automation
+1 more
  • Candidate must have knowledge in the testing domain and must have knowledge of testing of web-based applications.
  • The candidate will be responsible for the testing of web-based applications.
    The candidate will also act as the Business Analyst for the project. 
    The eye-catching ability to find bugs from a client’s perspective.
  • Exposure to Automation Testing using Testing Tools such as (Selenium Web driver, TestNG, jmeter or similar tools) will be an added advantage.
  • Good understanding of software development life cycle.
  • Familiar with Database testing; good reporting & documenting skills.
  • Good analytical skills with Out of the box thinking and can do attitude.
  • Should be flexible and adaptable 
  • Good Problem-solving and Troubleshooting skill
  • Will be responsible for creating Test cases and creating Client & Internal Reporting. 
Read more
Rawdata Technologies Pvt Ltd
Anchu Anna
Posted by Anchu Anna
Kochi (Cochin)
1.5 - 3 yrs
₹2.5L - ₹4L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)

Responsibilities:

  • Writing clean, high-quality, high-performance, maintainable code
  • Develop and support software including applications, database integration, interfaces, and new functionality enhancements
  • Responsible for the product development and maintenance
  • Analyze and resolve performance bottlenecks

Requirements:

  • A  self-motivated, multi-tasker, and demonstrated team-player.
  • 3+ Years of experience in Web Application Development
  • Should excel in working with large-scale applications and frameworks
  • Expert in Programming using Angular 8/10/11, Web API
  • Should have knowledge in Relational and Non-Relational databases (NO SQL).
  • Strong knowledge of SDLC methodologies – Agile/Scrum
  • Very good development skills in front end technologies/javascript libraries like angular etc.
  • Good understanding of Object-Oriented Programming, Design Concepts & Unit Testing
  • Good understanding of Web Security Concepts
Read more
Reliance Brands Ltd.
Nazim Kapadia
Posted by Nazim Kapadia
Mumbai, Navi Mumbai, Delhi, Gurugram, Noida, Chandigarh, Surat, Pune, Ahmedabad, Chennai, Kochi (Cochin), Bhopal, Indore, Patna, Kolkata, Lucknow
0 - 3 yrs
₹1L - ₹2L / yr
Customer Service
Retail
Know your customer
Customer Success
Sales
+2 more

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.
Read more
Widu Holidays
Dilshad J I
Posted by Dilshad J I
Kochi (Cochin)
1 - 4 yrs
₹2L - ₹3.6L / yr
Communication Skills
Team Management
Responsibilities
  • Achieving Stretched Targets In A Result-Focused Environment.
  • Making Powerful Sales Presentations Resulting In High Conversion Ratio.
  • Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
  • Maintaining Strong Client Relationship And High Level Of Customer Service.
  • Preparing Pre-Sales Proposals For Prospective Clients.
  • Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
  • Keeping Abreast With The Organization's Products And Services.
  • Maintaining Consistent Average Productivity.
  • Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
  • Qualifications -1 To 5 Years' Quota Carrying Sales Experience
  • Experience And Working Knowledge Of CRM Systems
  • Demonstrable Track Record Of Over-Achieving Quota
  • Strong Written And Verbal Communication Skills
Read more
WebCastle Media

at WebCastle Media

1 recruiter
REMiz Rahnas
Posted by REMiz Rahnas
Kochi (Cochin)
1 - 4 yrs
₹2L - ₹4L / yr
skill iconHTML/CSS
skill iconAdobe Illustrator
Adobe Photoshop
Interaction Design
Mockups
+2 more
Experienced person in UX / UI Designing​ for Web
Read more
InfinitumGlobal
Remote, Bengaluru (Bangalore), Pune, Kochi (Cochin)
4 - 9 yrs
₹8L - ₹18L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconMongoDB
skill iconExpress
MERN Stack
Greetings from Infintium Global.. We have openings for MERN Stack Developer. Please find the company profile and JD and Kindly revert back to me for your interest. Job Description: We are looking at some on who has minimum 4.0+ yrs. of experience on MERN Stack Developer, Bangalore. Skills • Should have work experience in a MERN Stack Developer • Experience on NodeJS, ExpressJS or Restify, ReactJS. • Experience creating front end applications using HTML, CSS. • Hands on experience with JavaScript Development on both client and server-side • Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm • Knowledge of the following will be considered as an advantage: o Consumer Web Development Experience for High-Traffic, Public Facing web applications o Experience with cloud technologies also a plus o Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery o Continuous integration (Jenkins/Hudson) and version control (SVN, Git) o Also have Onsite opportunity. Note: You will be on permanent with “MethodHub” and work in client Location at TCS, Bangalore. About TCS: Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com. Website http://www.tcs.com About MethodHub: MethodHub is a Life Sciences-focused Product Engineering and software development company based out of USA with domestic presence in Bangalore, Hyderabad and Chennai. An IdeaScaler initiative, MethodHub is built around identifying and bringing appropriate talent for client needs! Especial to note is our unique ability to curate and deliver Expertise, solving demanding problems through extreme specialists! We also orchestrate Solutions and Work Products! Part of deep competency strategy is our ongoing quest for deep specialists. Recent brilliance: • React Native • Drupal CMS • Ruby on Rails • Apigee solution architecture • RPA solutions using the "Big 3" New areas of growth in the technology space includes Process Automation ( RPA & IOT ) and Blockchain MethodHub has innovative retention policies including deferred bonuses, timed milestone-based growth in roles and global opportunities to ensure we retain our best talent. MethodHub constantly explores opportunities for consultants to upskill and cross-skill. MethodHub has a compensation structure which incentivizes behaviour-based on the right parameters for direct, support and advisory roles. Part of the IdeaScaler Group- Other investments include Ostium, Pharmazon/Trade and Famidoc. This group works with the top 20 Life Sciences organizations across India For more information, visit: http://methodhub.in/; https://www.method-hub.com/ Company size 501-1,000 employees Our Clients are as follows, Harman connected services, Infosys, TCS, Mphasis, Capgemini, Madiba Technologies, Moonraft Innovation, Wipro, Moolya Testing and many other Tier 2 companies.
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