11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

We are looking for an experienced Data Engineer with 4+ years of expertise in Python development, ETL processes, and Power BI reporting. The ideal candidate will be responsible for designing scalable data pipelines, optimizing data workflows, and delivering business intelligence solutions for data-driven decision-making.

Key Responsibilities

• Design, develop, and maintain robust ETL/data integration pipelines.
• Develop scalable data processing solutions using Python.
• Create and optimize complex SQL queries, stored procedures, and database solutions.
• Build interactive dashboards, reports, and data visualizations using Power BI.
• Integrate data from multiple sources including APIs, databases, and cloud platforms.
• Perform data cleansing, transformation, and validation to ensure data accuracy.
• Work closely with business and technical teams to gather reporting and analytics requirements.
• Monitor, troubleshoot, and improve data pipeline performance.
• Support data warehousing, reporting, and analytics initiatives.
• Mentor junior team members and contribute to best practices in data engineering.

Required Skills

• 4+ years of experience in Data Engineering or related roles.
• Strong hands-on experience in Python scripting and automation.
• Good experience with ETL processes and data pipeline development.
• Strong SQL skills with experience in relational databases.
• Hands-on experience in Power BI dashboard and report creation.
• Knowledge of data modeling and data warehousing concepts.
• Experience with APIs and data integration techniques.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

Job Position: Lead II - Software Engineering

Domain: Information technology (IT)

Location: India - Thiruvananthapuram

Salary: Best in Industry

Job Positions: 1

Experience: 8 - 12 Years

Skills: .Net, Sql Azure, Rest Api, Vue.Js

Notice Period: Immediate – 30 Days

Job Summary:

We are looking for a highly skilled Senior .NET Developer with a minimum of 7 years of experience across the full software development lifecycle, including post-live support. The ideal candidate will have a strong background in .NET backend API development, Agile methodologies, and Cloud infrastructure (preferably Azure). You will play a key role in solution design, development, DevOps pipeline enhancement, and mentoring junior engineers.

Key Responsibilities:

• Design, develop, and maintain scalable and secure .NET backend APIs.
• Collaborate with product owners and stakeholders to understand requirements and translate them into technical solutions.
• Lead and contribute to Agile software delivery processes (Scrum, Kanban).
• Develop and improve CI/CD pipelines and support release cadence targets, using Infrastructure as Code tools (e.g., Terraform).
• Provide post-live support, troubleshooting, and issue resolution as part of full lifecycle responsibilities.
• Implement unit and integration testing to ensure code quality and system stability.
• Work closely with DevOps and cloud engineering teams to manage deployments on Azure (Web Apps, Container Apps, Functions, SQL).
• Contribute to front-end components when necessary, leveraging HTML, CSS, and JavaScript UI frameworks.
• Mentor and coach engineers within a co-located or distributed team environment.
• Maintain best practices in code versioning, testing, and documentation.

Mandatory Skills:

• 7+ years of .NET development experience, including API design and development
• Strong experience with Azure Cloud services, including:
• Web/Container Apps
• Azure Functions
• Azure SQL Server
• Solid understanding of Agile development methodologies (Scrum/Kanban)
• Experience in CI/CD pipeline design and implementation
• Proficient in Infrastructure as Code (IaC) – preferably Terraform
• Strong knowledge of RESTful services and JSON-based APIs
• Experience with unit and integration testing techniques
• Source control using Git
• Strong understanding of HTML, CSS, and cross-browser compatibility

Good-to-Have Skills:

• Experience with Kubernetes and Docker
• Knowledge of JavaScript UI frameworks, ideally Vue.js
• Familiarity with JIRA and Agile project tracking tools
• Exposure to Database as a Service (DBaaS) and Platform as a Service (PaaS) concepts
• Experience mentoring or coaching junior developers
• Strong problem-solving and communication skills

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Skills- .net, asp.net, SPFX, MVC, API, SQL, angular, javascript, jquery, devops, sharepoint, .net core, GitHub, agile, Angular JS, .net framework

Location: Chennai, Bangalore, Kochi, Coimbatore, Hyderbad

Requirement:

We are looking for dotnet developer with the skillset of

1. Dot Net. Sharepoint Online, SPFX (3-6yrs exp)
2. Dot Net. Sharepoint Online, SPFX, Knowledge Management, Power BI(6-9yrs exp)
3. Dot Net, SQL(3-6yrs exp)
4. Dotnet framework, Asp.Net, C#.Net, SQL Server(3-6yrs exp)
5. .net, SQL, Angular(3-6yrs exp)
6. MVC .net,.Net core,API & SQL Server,Angular,Agular JS(3-6yrs exp)
7. .Net, ASP .Net, MS SQL Server, Agile, GitHub, ADO(3-6yrs exp)
8. ASP.Net, javascript, J query(3-9yrs exp)
9. MVC.Net, SQL, Jquery, DevOps, GitHub(3-6yrs exp)

What we look for:

As a DevOps Developer, you will contribute to a thriving and growing AIGovernance Engineering team. You will work in a Kubernetes-based microservices environment to support our bleeding-edge cloud services. This will include custom solutions, as well as open source DevOps tools (build and deploy automation, monitoring and data gathering for our software delivery pipeline). You will also be contributing to our continuous improvement and continuous delivery while increasing maturity of DevOps and agile adoption practices.

Responsibilities:

• Ability to deploy software using orchestrators /scripts/Automation on Hybrid and Public clouds like AWS
• Ability to write shell/python/ or any unix scripts
• Working Knowledge on Docker & Kubernetes
• Ability to create pipelines using Jenkins or any CI/CD tool and GitOps tool like ArgoCD
• Working knowledge of Git as a source control system and defect tracking system
• Ability to debug and troubleshoot deployment issues
• Ability to use tools for faster resolution of issues
• Excellent communication and soft skills
• Passionate and ability work and deliver in a multi-team environment
• Good team player
• Flexible and quick learner
• Ability to write docker files, Kubernetes yaml files / Helm charts
• Experience with monitoring tools like Nagios, Prometheus and visualisation tools such as Grafana.
• Ability to write Ansible, terraform scripts
• Linux System experience and Administration
• Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
• Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.

Required Skills:

• Must have experience of a minimum of 2 years as a WordPress Developer. (Required)
• In-depth knowledge of PHP, MYSQL, JS, jQuery, CSS, and HTML.
• Knowledge of WordPress coding standards.
• Ability to manage projects.

Responsibilities:

• Creating the website architecture.
• Designing and building the website front-end and managing the website back-end including database and server integration.
• Developing and customizing WordPress themes and plugins.
• Integrating a wide range of WordPress plugins, API calls, and third-party apps and forms.
• Researching and recommending new technologies and tools for effective integration across various platforms.
• Conducting website performance tests.
• Troubleshooting content issues.
• Monitoring the performance of the live website.
• Meeting with clients to discuss website design and function.

We are looking for a Female Sales Executive.

Education - Any discipline with good communication skills.

Skills - Need to be a go-getter and should work towards the target to get leads. Lead generation is the primary measurement.

Experience - Minimum 2 years experience ins Tele sales of high-value products. 

• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills