11+ Customer Retention Jobs in Kochi (Cochin) | Customer Retention Job openings in Kochi (Cochin)

Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.

Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.

Responsibilities:

• Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.

• Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.

• Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.

• Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.

• Improve new campaigns using data and feedback from existing and previous projects.

• Create detailed and diverse user-segments to identify high, medium & low activity cohorts. 

• Create communication & content strategies to increase the size of high-activity cohorts.

• Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.

Qualification & Requirements:

• Bachelor’s Degree in Computer Science, Engineering or any other related field.

• 1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.

• In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.

• Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.

Soft Skills:

• Ability to prioritize and manage multiple milestones and projects efficiently.

• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.

Detail oriented, advanced problem solving skills with customer-centric approach

Job Description

Job Title: Java Developer

Experience: 9 to 12 Years

Job Summary:

We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, and Microservices to join our dynamic team in Chennai. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software applications that meet business needs.

Key Responsibilities:

Develop and maintain Java-based applications using Spring Boot framework.

Design and implement microservices architecture for scalable and resilient solutions.

Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

Write clean, efficient, and well-documented code following best practices.

Participate in code reviews, testing, and troubleshooting to ensure high performance and quality.

Optimize applications for maximum speed and scalability.

Stay updated with emerging technologies and apply them to improve existing systems.

Assist in deployment and monitoring of applications in production environments.

Mandatory Skills:

Strong expertise in Java programming language.

Hands-on experience with Spring Boot framework.

Proficient in designing and implementing Microservices architecture.

Experience with RESTful APIs and web services.

Familiarity with databases (SQL/NoSQL) and ORM tools like Hibernate.

Understanding of CI/CD pipelines and containerization (Docker/Kubernetes) is a plus.

Qualifications:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

5 to 11 years of relevant work experience in Java development.

Additional Skills (Optional):

Experience with cloud platforms such as AWS, Azure, or Google Cloud.

Knowledge of Agile methodologies and tools like Jira.

Good communication and teamwork skills.

Skills: Java, Spring boot, Implementation, Healthcare

Must-Haves

Java + Spring boot + Microservices

NP: Immediate – 30 Days

About Founding Minds

At Founding Minds, we are one of the preferred product development partners in the software industry, collaborating with clients across the globe to design and build innovative software products. We also serve as an incubator for many startups, giving our team members exposure to diverse projects and emerging technologies. As a contributor, you’ll have the opportunity to brainstorm with talented individuals, explore new ideas, and apply a wide range of technologies. We encourage ownership, continuous learning, and innovation. If you are passionate about technology and problem-solving, Founding Minds offers limitless opportunities to grow your career.

Role Overview

We are looking for a Junior Automation Engineer with hands-on experience in automation tool. The ideal candidate will assist in building automation solutions, integrating AI capabilities, and contributing to innovative automation initiatives across domains.

Key Responsibilities

·       Develop and implement automation workflows using automation tools and scripting languages.

·       Assist in integrating AI agents.

·       Work collaboratively with cross-functional teams to understand and deliver project requirements.

·       Support deployment and management of automation solutions on cloud platforms.

·       Gain exposure to OCR and document processing systems to enhance automation accuracy.

·       Troubleshoot, maintain, and continuously improve existing automation workflows.

Required Skills and Experience

·       Total Experience: Around 5 years

·       Automation experience: 2 years

·       Development experience in any programming language (Python, Java, C#, etc.)

·       Basic understanding of AI Agents and their application in automation.

·       Familiarity with OCR and document processing technologies.

·       Working knowledge of cloud platforms; experience with Docker or Kubernetes is an advantage.

·       Strong analytical, problem-solving, and communication skills.

·       Eagerness to learn and grow in automation and AI-driven technologies.

Why Join Us

·       Work with a dynamic team on cutting-edge automation projects.

·       Opportunity to learn, innovate, and grow in a fast-evolving domain.

·       Exposure to multiple technologies and real-world product challenges.

·       Supportive, collaborative, and growth-oriented work culture.

If you’re enthusiastic about automation and eager to learn, Founding Minds is the place to accelerate your career journey.

Strong knowledge in Laravel.

● Should be having excellent development expertise in programming PHP, AJAX, OOPS Concept, Architecture, MySql, Normalization, JavaScript/Jquery and MVC architecture with a commitment to performance and efficiency.

● Workwith frontend technologies including Vue.js/ Nuxt js (basic knowledge) or React.

● Thorough knowledge of languages Java script, HTML5, CSS3, Object Oriented programming and design patterns.

Hi,

Requirements:

>5+ years of IT experience in the development of scalable consumer-facing digital solutions (consumer websites, web applications, mobile sites etc) in HTML, CSS3 and JavaScript framework is required

>Strong understanding of semantic HTML/HTML5, CSS/CSS3.
>Experience in frameworks like Bootstrap, Foundation and CSS preprocessors like SASS and LESS.
>Strong knowledge of JS-based build tools like Grunt, Gulp, and Webpack
>Experience in javaScript with a good grasp of advanced JavaScript-based Vue JS, React JS and Angular JS
>Experience with implementing SVG animations and expertise in GreenSock(GSAP) will be an add on qualification.
>Proficient understanding of code versioning tools, such as Git
>Knowledge of HTML5 responsive email development is desirable.

>A Bachelors of Computer Science or a related field is required

 Soft Skills:

> Quality driven and extremely detail-oriented
> Strong work ethic
> Communicates clearly, effectively, and quickly - both verbally and written
>Ability and willingness to continuously learn, explore and master emerging technologies.

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

                Dot Net Programming-C# .Net,MS SQL Server,ASP.NET MVC Domain Skills-

                Dot Net Framework,WCF,ASP.NET,ANSI SQL,ADO.NET,.Net Programming-VB .Net, Technology .NET

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development and management of two of our customer facing websites. You should excel in working with scaling applications and frameworks.

The core skillset required is:

* Wordpress (inbuilt functions, theme and architecture level understanding)

* PHP

* MySQL

* HTML5 / CSS3

* Javascript (and related frameworks/libraries)

* Git

* RESTful APIs

Responsibilities

• Translating designs and functionality into code
• Maintaining dev and live versions of websites
• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally with external and internal teams
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 2+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Ability to multi-task, organize, and prioritize work

Mentorship and Support

* You will work directly with the Co-Founder of the business who will provide direct mentorship both around development as well as (if interested) help you cultivate business-side skills

• Ensuring proper legal compliances under the Companies Act and other enactments within mandated time
• Independently convening the Board/ Committee meetings including preparation of agenda, minutes and other allied matters.
• Liaising with Advocates for handling of legal issues.
• Liaising with other departments within the Company for day to day work.
• Liaising with RTA, Auditors and other external agencies as and when needed.
• Handling of all Annual General Meeting related work including the preparation of Annual Report.