Customer Success Manager

We are a VC-funded startup solving one of the biggest transportation problems India faces. Most passengers in India travel long distances by IRCTC trains. At time of booking, approx 1 out of every 2 passengers end up with a Waitlisted or RAC ticket. This creates a lot of anxiety for passengers, as Railway only announces only 4 hours before departure if they have a confirmed seat. We solve this problem through our Waitlist & RAC Protection. Protection can be brought against each IRCTC ticket at time of booking. If the train ticket is not confirmed, we fly the passenger to the destination. Our team consists of 3 Founders from IIT, IIM and ISB.

Functional Experience :

• Computer Science or IT Engineering background with solid understanding of basics of Data Structures and Algorithms
• 6 months of relevant experience with Python coding
• Good knowledge of OOP’s Structural coding experience.
• Expertise in Python packages like pandas, numPy, sk-learn, matplotlib, seaborn, django, Flask, streamlit
• Able to build scikit-learn pipeline from scratch
• Good knowledge of Machine Learning and Statistical time series analysis (optional)
• Unparalleled logical ability making you the go to guy for all things related to data
• You love coding like a hobby and are up for a challenge!
• Assume a strong sense of ownership of analytics : Design, develop & deploy
• Collaborate with senior management, operations & business team
• Ensure Quality & sustainability of the architecture
• Motivation to join an early stage startup should go beyond compensation
• Skills:- Python, Data Science and Analytics

Roles and Responsibilities :

• Writing Reusable, testable and efficient code
• Design and Implementation of Low-latency, high availability and robust applications
• Able to Implement security and data protection solutions
• Accommodating various data storage solutions

Soft Skills :

• Communication skills – effective and amicable communication between groups, developers, testers, designers, and users
• Analytical skills – Good understanding of algorithms and logic that goes behind coding the application
• Competence to write clear, optimized, necessary code
• Critical thinking, and troubleshooting skills
• Collaboration and team-orientation
• Task organization, time management

Position: Sales Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)

Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/ Location: Vijayawada, Andra Pradesh

Language: English

Salary: 5 LPA to 6 LPA

We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.

Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Responsibilities:

• Identifies the primary concerns, long-term strategies, and targets to be assigned to the team members.

• The responsibilities of a Team Leader Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Develops the product sales blueprint, a set of standards for sales associates to conform to, encompassing lead filtering and deal modeling.

• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities. 

• Tele Marketing Executives:

Responsibilities:

• Reach out to potential clients via phone calls to introduce our services.
• Schedule appointments or follow-ups for the sales team.
• Maintain accurate records of calls and customer details.

Requirements:

• Strong communication skills with a pleasant telephone manner.
• Previous experience in telemarketing or customer service preferred.
• Goal-oriented and self-motivated.
• Ability to handle rejection positively and persistently.

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.

We're looking for someone having 4-6 years of total work experience with strong managerial and leadership skills. The manager will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Coordinate internal resources and customer team members for the flawless execution of projects.
• Lead the project scope definition and objectives ,involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation through appropriate forecasting.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities for the team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Establish and maintain relationships with third parties/vendors.
• Screen potential business deals by analyzing requirements, financials and market strategies.
• Track & monitor project cost as per the budget.

    **Skills**

• Must have project planning, project monitoring project management skills
• Must have Schedule Management, Project Budgeting, expense monitoring, Project reporting skills.
• Must have basic knowledge of Web, iOS and Android development technologies.
• Must have excellent client-facing and internal communication skills.
• Must have Customer communication on Project status & reports.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have experience in using tools like JIRA etc.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

• 5 to 8 years of hands on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA 
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts 
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas 
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team 
• Experience in requirements gathering, effort estimate, designing and implementation and creating mock-up screens 
• Experience in databases like MS SQL Server (2005 to 2012,2014), MySQL and MS Access 
• Must have strong database concepts and DB designing skills 
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates 
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# 

• VBA, SQL 

• Strong analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance 
• Should be able to work independently 
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail 
• Effective time management skills 
• Customer Focus, Willing to learn and self- teach any new technology 
• Strong business and collaboration skills, and responsive to service needs and operational demands.