Customer Success Manager

Position of the role

The Principal Engineer reports to the Domain Lead and plays a key role in driving the technical vision, strategy, and execution of development initiatives. The Principal Engineer collaborates with multiple teams to ensure that software solutions are scalable, cost-optimized, performant, and aligned with business objectives.

Result expectation in terms of result areas and core activities

The Principal Engineer is responsible for defining, designing, and overseeing the implementation of complex software solutions. This role involves deep technical expertise, mentorship, and architectural guidance across multiple teams. The Principal Engineer also acts as a thought leader, influencing technology choices, best practices, and innovation within the organization.

Main objectives of the role

✔ Leading the design and architecture of the software by following best practices that ensure scalability, maintainability, cost optimization, and high performance.

✔ Driving innovation and continuous improvements in software development practices.

✔ Providing technical mentorship and coaching to engineers across teams.

✔ Ensuring the successful delivery of high-quality software aligned with business requirements.

✔ Defining and maintaining coding standards, best practices, and governance frameworks.

✔ Collaborating with product management and other stakeholders to shape the technical roadmap.

✔ Identifying technical debt and implementing strategies to mitigate it effectively.

✔ Promoting a culture of continuous learning, knowledge sharing, and cross-team collaboration.

✔ Leading DevOps, CI/CD, and automation to improve software delivery processes and efficiency.

Specialisation

✔ Deep understanding of software architecture, system design, and performance optimization.

✔ Translating complex business requirements into scalable and efficient software solutions.

✔ Handling large data transformations and ensuring system efficiency under the required load conditions.

✔ Leading initiatives for modernizing the technology stack and implementing best practices.

✔ Ensuring that security, scalability, and maintainability are embedded into development processes.

✔ Driving research and development efforts to explore emerging technologies and their business impact.

✔ Enabling teams to develop and maintain high-quality software through code reviews, architecture guidance, and technical strategy.

✔ Collaborating with product owners and stakeholders to ensure that development aligns with business goals and user needs.

Key processes in the role

✔ Agile / Scrum / Kanban development methodologies.

✔ CI/CD and DevOps practices to streamline delivery.

✔ Cloud-native architecture, monolith and microservices-based development.

✔ Scalable and high-performance computing strategies.

✔ Secure software development lifecycle (SDLC).

✔ Data-driven decision-making.

✔ Performance optimization.

Key relationships (teams and/or position titles)

✔ Engineering Teams (Developers, QA, DevOps).

✔ Head of Engineering and Technology Leadership.

✔ Product Management and Business Stakeholders.

✔ Customer Success and Solution Architects.

✔ External Technical Partners and Vendors.

Requirements

✔ Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.

✔ 10+ years of experience in software development, with a proven track record .

✔ Strong experience in Python and modern software engineering practices.

✔ Expertise in cloud computing platforms (AWS, Azure, or GCP).

✔ Experience in architecting and developing scalable, high-performance applications.

✔ Hands-on experience with CI/CD pipelines, DevOps tools, and automation.

✔ Deep understanding of microservices, monolith, APIs, and distributed systems.

✔ Strong experience with database technologies, including SQL and NoSQL.

✔ Excellent communication and leadership skills, with the ability to influence technical decisions across teams.

✔ A passion for mentoring, coaching, and fostering a strong engineering culture.

✔ Experience in defining and implementing technical governance and best practices.

Competences

✔ Strategic Thinking - 4

✔ Analytical Problem Solving - 4

✔ Technical Leadership & Mentorship - 4

✔ Communication & Collaboration - 3

Measures of success

✔ Technical leadership impact - measurable improvements in code quality, architecture, and scalability.

✔ Delivery of high-quality software within agreed timelines and business requirements.

✔ Successful mentorship - improvement in team skill levels, problem-solving capabilities, and innovation.

✔ Reduction of technical debt through strategic refactoring and modernization.

✔ Engineering team satisfaction - based on feedback and collaboration effectiveness.

✔ Improvements in system performance, stability, cost-optimization, and security.

✔ Adoption of best practices and emerging technologies across teams.

✔ Contribution to company-wide strategic initiatives through technical innovation and leadership.

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.

Key Responsibilities

• 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
• 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
• 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
• 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
• 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
• 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

• Excellent communication skills in English and Hindi
• A calm, polite, and professional demeanor at all times
• Ability to multitask and stay organized while managing call flow and system entries
• A willingness to work in rotational shifts with a weekly off

Shift Window

• Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
• Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

• Freshers: ₹15,000 (In-hand)
• Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

• ✅ Get hands-on experience in customer handling and service excellence
• 🌐 Work with a well-established company in a structured and supportive environment
• 💼 Build your skills in communication, problem-solving, and CRM
• 🚀 Career growth opportunities with performance-driven recognition

Job Description:

• Develop and implement sales strategies to achieve sales targets
• Conduct market research to identify potential clients and market trends
• Identify new business/Sales opportunities and prospects through cold calling, email campaigns, and social media
• Meet with clients to present products or services and negotiate deals
• Conduct product demonstrations and presentations to potential clients
• Prepare and present proposals and negotiate contracts with clients
• Build and maintain relationships with existing clients to maximize sales opportunities
• Collaborate with another department to ensure the smooth delivery of products or services
• Stay up-to-date with industry trends and developments to inform sales strategies and tactics
• Provide feedback to the product development team on customer needs and preference
• Prepare and present sales reports to Sales Manager

Required Candidate profile:

• Bachelor's degree in engineering, Business, Marketing, or related field
• Proven track record in B2B sales, preferably in any IT product sales in B2B or manufacturing or AEC sales experience.
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software
• Willingness to travel as required

Full Stack Engineer ( React Native)

Experience: 1- 5 Years

Work Location: Hyderabad

Skillset: React Native, Node JS, React, MongoDB & AWS

If you have it in you to build dynamic web architecture, APIs and databases in a stimulating, fast-paced environment, then please give us a shout out. You will be a part of an extremely passionate team at Goldstone that is researching and creating smart solutions based on next-gen cognitive technologies.

You will get a chance to work on exciting projects at our state-of-the-art office, grow along with the company and be fruitfully rewarded for your efforts!

Requirements:

• Minimum 1 years of experience in React Native.

• Integration of Rest APIs in react native.

• Firm grasp of the JavaScript and Typescript language and its nuances, including ES6+ syntax

• Knowledge of functional and object-oriented programming

• Ability to write well-documented, clean JavaScript code

• Rock solid at working with third-party dependencies and debugging dependency conflicts

• Familiarity with native build tools, like XCode, Gradle, Android studio and IntelliJ

• Proficient understanding of releasing and monitoring apps on IOS App store, Play store.

• Should be able to communicate to backend developers on API building and modifications needed.

• Testing and releasing builds Experience in application testing software’s Appium is preferable.

• Understanding of REST APIs, the document request model, and offline storage

• Experience with automated testing suites, like Jest or Mocha

• Experience with handling production mobile apps.

• Experience with performance testing and optimization.

Responsibilities:

You’ll

• We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

• You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

• Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Transition existing React web apps to React Native.

Position Description:

Our Market Research firm needs an experienced Inside Sales Specialist to join our team. The incumbent will work with our Sales team to reach out to business stakeholders over email, phone and other platforms. We are looking for a smart-working dedicated individual to join our team.

Responsibilities:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further
• development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
• Perform effective online demos to prospects
• Document all pertinent customer information and conversations in HubSpot

Requirements:

• Bachelor's degree
• Proven inside sales experience in a SaaS preferably in market research company
• Proficient in using MS Office
• Excellent interpersonal and communication skills
• Ability to perform under pressure in fast paced start-up environment 

This role is focused on Growth initiatives at cure.fit. As a Growth PM, you will be responsible for driving growth in users, revenue via a data-driven, experiment-based, systematic approach to growth and execute on key growth initiatives to achieve growth targets. Key responsibilities: - Identify levers and opportunities using which we can have more users, higher sales, better engagement - Build and deploy experiments to capitalise on these opportunities - Identify what works and what doesn't and scale up/down experiments accordingly - Develop a deep understanding of customers and engagement loops - Productify key learning’s from the experiments - Participate in tactical sales or marketing initiatives - Over time, build a growth machinery and systematised approach to driving growth - Strengthen capabilities in key areas such as SEO/ASO/Content/Referral This is a foundational role on the team and you will have the one-of-a-kind opportunity to develop a deep understanding of the core business/engagement loops and have high degree of impact. PMs on the team enjoy high degree of responsibility and ownership. You will work closely with Sales, Marketing and Technology teams to conceptualise, plan, execute and productize growth initiatives.

Looking for:

Understanding of consumer behaviour and psychology

We are looking for PMs/Engineers/Marketers with 3+ years of PM/Software Engineering experience in building consumer software products. You are very customer focused and have a strong understanding of the customer behaviour and psychology to come up with ideas and hypothesis to drive growth. You care not just about the technology but also the psychology that makes great products.

Impact orientation, curiosity, and hacker-mindset

You are impact-oriented and are constantly looking to achieve scale and leverage by leveraging data and consumer insights. You are highly curious and eager to learn/develop intelligence - you are never satisfied by just knowing “what happened” but are keen to understand “why it happened”. You have a hacker mindset and a sense of hustle which you use for prioritizing and bringing ideas to life.

Strong analytical and scrappy technical skills

You have 3+ years of experience as a PM or as a Software Engineer focused on building consumer products, especially on mobile devices (apps, progressive web). You come with analytical and data operations skills (ETL) and you are largely self-sufficient in pulling and analyzing data and deriving sound conclusions.

Skill set:

• Prior experience of 3+ years in building consumer products
• Strong understanding of hypothesis-driven, data-backed experimentation
• Strong analytical and data engineering skills

Are you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!

About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!

You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.

Qualifications and Experience location GMT+8 or GMT+5:30

• Ability to work remotely or on-site (if Malaysia)
• More than 2 years of hands-on experience with React JS and Redux
• Ability to communicate (verbally and writing) well with the team in English
• Possess strong logics and understanding to come up with optimum solution in JS programming
• Played an active role in the design and architecture of the solutions
• Experience in creating apps with high priority on user experience
• Passion for best design, developing and coding practices
• Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
• Excellent debugging and optimization skills
• Unit/integration testing experience

Highly Favored Personality & Experience 

• Passionate
• Eager to learn and explore new things
• Trustworthy, easy-going, and honesty
• Experience with Solidity
• More than 1 year of experience with Web3 JS
• Good software engineering skills, insights, and experience
• Good knowledge of cryptography
• Hands-on experience with back-end framework and database is a bonus (Preferably Node.js and MongoDB)
• Experience in leading, or being a Senior/Lead in the front-end team to build, constantly improve and optimize a commercial level product, with a decent user base is a bonus
• Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities

• Looking for 2+ Years of Java Developers.
• Looking for Immediate joiners.
• Application development experience in Spring Framework, Spring MVC ,Spring Boot.
• Experience in designing and developing microservices.
• Experience in data structures.

Job Responsibilities:-

• E-bidding on Upwork and Freelancers, client communication, project finalizing and final delivery.
• Communication between the Client and the Technical teams.
• Generating Revenue & projects and closing deals with International Clients.
• Assists in enforcement of project deadlines and schedules.
• Quickly understands the business issues and data challenges of client’s organization and industry.
• Creating documents like BRS /SRS and project Cost Estimation
• Identifies client organizations strengths and weaknesses and suggests areas of improvement.
• Technical Recommendation and Testing