Cutshort logo
Loop AI logo
Customer Success Manager
Customer Success Manager
Loop AI's logo

Customer Success Manager

Vinod P's profile picture
Posted by Vinod P
2 - 5 yrs
₹18L - ₹24L / yr
Remote only
Skills
SaaS
Customer Success
Customer Retention
Onboarding

ABOUT Loop AI:


LoopAI is a fast-growing early stage startup led by VCs, executives and repeat entrepreneurs who are building the US's first "Delivery Intelligence Platform" a smart operator to manage your 3P Delivery Business. Loop AI's platform provides instant visibility all the operational metrics and helps structure your finances, accounting using AI. LoopAI's customers are seeing 10X ROI from the engagements. We are working with some of the large brands in the US on track to manage 0.5$B payouts.


LoopAI has grown 3x month on month for the past 4 months, counting more than 5000 Locations by end of the year. Including 2 of the world's top-10 virtual brands, 2 of the top-10 CPA firms in the US.


We process a Million Orders every month and store TerraBytes of data to build our intelligence platform


SUMMARY :


LoopAI is looking for a talented Customer Success Manager with a focus on RESTAURANTS who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Loop's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs ensuring product adoption and revenue retention.


A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.


If you are looking to grow your career in AI based products Loop is the exact location you are looking for


RESPONSIBILITIES :


- Own onboarding, nurturing, retention, up-selling and ongoing success for all customers


- Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources


- Engage actively in client discussions to position the value of our solution


- Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap


REQUIREMENTS:


- Deep understanding of the Customer Success function


- Incredible precision, attention to detail, and organization skills


- 3+ years of customer success experience


- Demonstrated experience in presenting complex data in understandable ways to address customers business questions


- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly


- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization


- Experience working with cross-functional teams and projects


- Aptitude for being organized with flexibility to deliver results in a fast-paced environment


ADVANTAGES:


Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.


Experience with Restaurants is required


WHY JOIN Loop AI?


Join a rocketship! We are pioneers of a new market that we are creating


- Take a central and critical role at Placer.ai


- Work with, and learn from, top-notch talent


- Competitive salary


- Excellent benefits


- Fully remote

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Loop AI

Founded :
2022
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Streamlined Delivery Intelligence for Today's Leading Food Brands: Proud partners with major US dining titans such as Starbird, Mixt, Dave's Hot Chicken, Halal Guys, and more. Currently serving in over 5,000 locations, we're poised for an explosive growth trajectory.



Founders


The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.


Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.


Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.


Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.


🌐 LoopKitchen

🔗 View our update on LinkedIn

Read more

Tech stack

skill iconPython
chatgpt
Artificial Intelligence (AI)

Company social profiles

N/A

Similar jobs

A leading Edtech Giant
A leading Edtech Giant
Agency job
via Jobdost by Sathish Kumar
Noida
2 - 4 yrs
₹5L - ₹15L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconJavascript

Experience: 2 to 4 years

CTC Offered: Upto 15lpa

 

Job Description:

  1. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
  2. Knowledge of REACT tools React Components designing, React-Bootstrap.
  3. Experience with user interface design.
  4. Experience with responsive and adaptive design.
  5. Understanding of SEO principles.
  6. Experience with browser-based debugging and performance testing software.
  7. Excellent troubleshooting skills.
  8. Good project management skills.

 

Interview Process:

  1. Personal interview with Sr. Manager (Technical Round)
  2. Personal Interview with HOD (Technical + Behavioural)
Read more
Qubit Quest Tech
Megan Cortez
Posted by Megan Cortez
Remote only
0 - 50 yrs
₹9L - ₹18L / yr
User Interface (UI) Design
User Experience (UX) Design

User Experience (UX) Design:

  • Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
  • Develop user personas, user flows, and information architecture to guide design decisions.
  • Create wireframes and prototypes to visualize and test design concepts.
  • Analyze user feedback and iterate on designs to improve usability and satisfaction.
  • Ensure accessibility standards are met.
  • User Interface (UI) Design:Design visually appealing and consistent user interfaces that align with brand guidelines.
  • Create high-fidelity mockups and prototypes using design tools such as Figma, Sketch, or Adobe XD.   
  • Develop and maintain design systems and style guides.
  • Collaborate with developers to ensure accurate implementation of designs.
  • Optimize designs for various devices and screen sizes.

Collaboration and Communication:

  • Work closely with product managers, developers, and other stakeholders to understand project requirements.
  • Present design concepts and rationale to team members and stakeholders.
  • Participate in design reviews and provide constructive feedback.   
  • Effectively communicate design decisions and rationale.

Design Process and Tools:

  • Stay up-to-date with the latest UX/UI design trends and best practices.
  • Utilize design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software.
  • Apply knowledge of interaction design, visual design, and information architecture.


Read more
Aditya Birla Capital
Aditya Birla Capital
Agency job
via The OmniJobs by MaragadhaNandhini G
Mumbai
3 - 5 yrs
₹3L - ₹6L / yr
Equity derivatives
Private equity
Revenue management
Revenue growth
NISM 8 Certification

Aditya Birla Money Ltd, part of the Aditya Birla Group, is a prominent financial services company in India offering a wide range of services including equity and commodity broking, portfolio management, wealth management, and insurance broking. Established with a commitment to delivering excellence in financial solutions, Aditya Birla Money leverages its extensive network and robust technological infrastructure to cater to the diverse needs of retail and institutional clients across the country. With a focus on innovation and customer-centricity, the company has established itself as a trusted partner in the financial services sector, providing personalized investment advice and efficient execution to help clients achieve their financial goals.


 Equity Advisor/Equity Dealer

Job Purpose : These are individuals who are experienced in the stock markets and have requisite skills for acquiring big ticket clients and advise them on their decisions on the stock market & execute client trade on the terminal (Acquisition & Dealing).


Role description –

  • Reactivation of clients & acquisition of new clients – open market acquisition, cold calling, through referrals
  • Trade on behalf of clients
  • Develop and maintain a long-term relationship with customers
  • Responsible for reactivation of dormant clients. Ensure growth in clientele by converting leads
  • Acquisition of De-mat / Trading account from open market and leads (Offline & Online)
  • Conduct lead generation activities for sales penetration
  • Meeting & pitching customers
  • Generate Equity Business and maintain strong client relationships.
  • To ensure adherence to surveillance, risk & deal desk processes


Expectations from Dealers/Trade advisors –

  • Experienced professionals in acquiring and trading for HNIs' (High Net worth Individuals 25 lakhs and above & UHNI's (Deals in Crores)
  • Capable of acquiring big ticket margin (min. 1 lac margin)
  • Capable of servicing & leveraging relationship with HNI clients
  • In-depth Knowledge about trading in Derivatives
  • Have a strong & disciplined approach to Sales
  • To work in a compliant and diligent manner
  • Mandatory to have NISM Series 8 certification – Equity Derivatives Certificate Examination.


 Selection Criteria’s:

  • Minimum 2 Years’ experience is Mandatory
  • Dealing experience is must - achieving min 4X of revenue targets in the existing Organization.
  • Currently managing or interested in Client Acquisition (sales)
  • Should have completed 10+2+3 years of education (Mandate)
  • Below 30 age for Dealers
  • CTC range – 3 Lakhs to 6 Lakhs (Depends on Experience and Potential of the candidate) -Dealer Role
  • NISM 8 certification – Equity Derivatives mandatory
  • Advising clients with regards to their Investment in Equity & Derivative Market, Place orders on their behalf.
  • Building relationships with the client & educating them about Investments.
  • Responsible for achieving brokerage.
  • New Client Acquisition
  • Executing Trades Order



Read more
India's Largest Cashback & Coupons site
India's Largest Cashback & Coupons site
Agency job
via Qrata by Rayal Rajan
Chennai
3 - 8 yrs
₹8L - ₹35L / yr
Selenium
Appium
Test Automation (QA)
Software Testing (QA)
Selenium Web driver
+1 more

Selenium Automation Testing Expert
[Location Chennai, Min 4 years Experience, Hands-On, Great Pay]

 

 

Are you a Selenium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?

Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc?

Are you good at being hands-on Automation Tester and individual contributor?

Then India’s largest cashback site, can we a great home for you. We offer very good salary, great working environment, challenging work, lots of learning opportunities and ESOPs.

Work with us & EarnKaro that are two large scale Apps / Websites.


Location: Chennai


About

We are India's No 1 Cashback platform and a leading marketing partner to most of India's biggest eCommerce companies, including Amazon, Flipkart, Myntra etc. We have recently closed a $10mm series B round. Our fun culture, superb team sprit, work-hard play hard mentality, make us one of the best start-ups for work at.

 

 

Ideal Candidates for this Role should have:

 

 

  • Minimum 4 years’ experience in automation testing using Selenium WebDriver with Java.
  • Be able to work as an individual contributor and be an Expert at writing automate scripts and be 100% hands on
  • Should have automated 1000s of Test cases at various complexity levels and work flows
  • Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks.
  • Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage.
  • Should have strong knowledge of continue integration tools like Hudson and Jenkins.
  • Strong understanding of testing and automation best practices.
  • Proven experience in functional, regression and cross-browser testing.
  • Should have knowledge on how to setup and run the tests for multiple browsers (IE, Firefox, Chrome, Opera and Safari).
  • Knowledge of mobile browser automation.
  • Willingness to learn new technologies, approaches and test tools

 

 

What’s In Store For You To Fall In Love With Us:


  • Start-up Environment- Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness.

  • Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory.

  • An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

  • We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

  • Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.

 

Read more
Amoeboids Technologies
at Amoeboids Technologies
2 recruiters
Tanay Joshi
Posted by Tanay Joshi
Remote, Pune
0 - 3 yrs
₹4L - ₹8L / yr
skill iconJava
Hibernate (Java)
skill iconSpring Boot
skill iconHTML/CSS
skill iconReact.js
+3 more
We are looking for a full stack Software Developer to join our team. We are a product company developing apps/extensions for the Atlassian marketplace.    

Role and Responsibilities:   

As a Software Developer, you will be primarily involved in developing new features & fixing the bugs for our apps built to work with the Atlassian products. You will work closely with the product team to understand customer needs & co-ordinate with QA/Release management teams for maintaining quality of delivery. 

Must have KSA (Knowledge Skills Abilities):

Hands on experience in JAVA
Spring MVC framework
CSS / HTML / Java Script
Should have knowledge of databases and must have used any of Postgres / SQL server/ My SQL/ Oracle

Additional KSA for advantage:

Knowledge or hands on experience of ReactJS
Knowledge of bug tracking tool Jira
Experience in web services development

Responsibilities:

Writing and implementing efficient code
Unit test driven development
Should be able to interpret requirements and suggest solutions to implement them
Must be able to break big stories in to smaller tasks and estimate
Read more
ESOP ezee
Pune
1 - 3 yrs
₹5L - ₹8L / yr
CA/ CFA- Level 1 or Level 2/ Professional valuer
Accounting
Financial analysis
Revenue management
Business valuation
+2 more
  • IND AS & IFRS based ESOP Accounting & Disclosures for clients, quarterly as well as yearly.
  • Perform Business valuation for clients from various industries using appropriate model.
  • Fair valuation of Options using Black & Scholes Model & Binomial Model.
  • Prepare report on valuations, accounting & disclosures.
  • Tracking revenue and raising Invoice on completion of assignments
  • Maintaining Dashboards and MIS of assignments for Management
  • Co-ordinating with Technology team for Bug fixing, Customizations, new developments
  • Co-ordinating with Operations team for procurement and understanding client’s MIS
Dealing with Special assignments on corporate action
Read more
Fast Growing Ethnic Wear Brand
Fast Growing Ethnic Wear Brand
Agency job
via Unnati by Rakhi Gayen
NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹15L - ₹20L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Retention
customer engagement
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Head- Customer Experience, you will be responsible for shaping the overall life cycle for every customer interacting with the brand. You will be expected to drive a customer-first approach across the company, which is also the company’s most important core value. You have to build a competitive advantage for the company pillared on strong customer experience.

What you will do:
  • Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
  • Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
  • Setting the customer experience team goals and ensuring that it is in line with Company vision
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
  • Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
  • Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
  • Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
  • Taking full ownership of key performance indicators relevant to particular stages of customer engagement
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel
  • Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
  • Working with HR and Management in hiring new members for the team from time to time
  • Regular competitive landscape analysis and staying ahead of the curve
  • Regularly assessing, appraising and training team members and helpng in building organisational capability

 


Candidate Profile:

What you must have:

 
  • Education from Tier 1 B-Schools with 6 to 8 years’ experience
  • Proven Experience in augmenting customer experience and ratings at a company
  • Ability to work independently
  • Prior experience or deep understanding of omni-channel business strategies
  • Strong Understanding or keen interest in technology/ automation
  • Strong interpersonal skills
  • Proven experience in managing teams
  • Excellent written and spoken communication skills
  • Hands on experience in managing teams and getting results
  • Should have worked on integrating a CRM for a company
  • Strong Analytical abilities and an empirical thought process
  • Ability and readiness to work and thrive in an ambiguous and constantly changing
    environment
  • Keen interest and prior experience in building systems and processes from the ground up
  • Deep understanding of business and business metrics
  • Ability to stretch long hours
  • Proactive approach to business problems
    Candidates with prior marketing experience are preferred
  • Excellent problem identification and solving abilities
  • Inquisitive bent of mind
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans
  • Should exhibit strong leadership abilities
  • Should understand Web Technologies
Read more
SVAPPS SOFT SOLUTIONS PVT LTD
swetha svapps
Posted by swetha svapps
Warangal
1 - 3 yrs
₹1L - ₹3L / yr
skill iconPython
skill iconPHP
skill iconJavascript
skill iconRuby on Rails (ROR)
skill iconNodeJS (Node.js)
+2 more
Full-Stack Developer

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties.
Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack Developer Responsibilities:
• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:
• Degree in Computer Science.
• Strong organizational and project management skills.
• Proficiency in fundamental front end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Node JS, and Amber.
• Proficiency in server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.
Read more
Gamasome Interactive
at Gamasome Interactive
1 recruiter
Raghu V
Posted by Raghu V
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹6L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconHTML/CSS
Angular 4.0 - Developer Location – Bangalore Key skills – Angular 4.0 and above– Level 3 (Mandatory), HTML 5, CSS 3, Azure Devops (desired) Minimum work experience – 2 - 6 Years Key responsibilities: As an Angular  developer, you are responsible for following activities · With strong technical knowledge and experience in UI development using Angular 4, HTML5 and CSS you need to analyze and develop UI for complex business requirements using best coding practices and troubleshooting of issues during development and testing phases · As a senior developer you need to review Angular 4 code developed by developers and ensure code is meeting coding standards and correct logic is implemented in an optimal manner · As a senior developer you need to ensure code developed taking care of performance requirements from business users and proper error handling and logging of error messages which helps in troubleshooting of issues · As a sr. developer you should engage in discussions with tech lead and designers to bring re-usable components are put in place right from technical design through implementation
Read more
Expert Village Media Technologies
Karishma Singh
Posted by Karishma Singh
Indore
1 - 3 yrs
₹2L - ₹4L / yr
Shopify
skill iconHTML/CSS
skill iconPHP
Should have to experience in Custom feature development, App development strong knowledge of liquid programming language. Generate custom - tailored Shopify theme and altering pre-existing template. Act as a Shopify expert, specializing in all facets of the e-commerce platform. Strong hands to Install & Customize new Shopify theme. Clear concept of HTML5, CSS3, javascript/Jquery.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos