Customer Success Manager

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

About Raiseli

Raiseli is a cutting-edge fintech SaaS platform revolutionizing fund management and real estate investment through blockchain technology. We empower institutional investors, fund managers, and private investors with transparent, secure, and efficient investment solutions.

Our mission is to raise the standard of how investments are managed, traded, and accessed globally.

We are expanding our team to build the next-generation blockchain infrastructure that underpins our investment marketplace, tokenization framework, and real-time transaction ledger.

What You’ll Do

• Design, develop, and deploy blockchain-based applications and smart contracts (Ethereum, Polygon, or other EVM-compatible chains).
• Implement tokenization protocols for fractional ownership of real estate and funds.
• Develop secure and scalable APIs and integrations with wallets, custodians, and payment systems.
• Collaborate with product, UI/UX, and AI teams to integrate blockchain features into our SaaS platform.
• Conduct code reviews, testing, and security audits to ensure compliance with best practices.
• Stay ahead of blockchain trends and suggest innovations to enhance the platform.

Key Requirements

• 3+ years of experience in blockchain development.
• Strong proficiency in Solidity, Web3.js/ethers.js, and smart contract frameworks (Hardhat, Truffle).
• Experience with DeFi protocols, token standards (ERC20, ERC721, ERC1155), and NFTs.
• Familiarity with layer-2 solutions, cross-chain bridges, and scalable blockchain architectures.
• Proficiency in backend languages (Node.js, Python, or Go) and database integration (MySQL, MongoDB).
• Understanding of cryptographic principles and security best practices in blockchain.
• Experience with cloud services (AWS, GCP, Azure) and CI/CD pipelines is a plus.
• Passion for fintech, tokenization, and decentralized finance.

Nice-to-Have

• Experience in real estate tokenization or asset-backed token projects.
• Knowledge of regulatory compliance in blockchain-based financial applications.
• Familiarity with AI/ML integrations for fintech platforms.

Why Join Us?

• Work on innovative blockchain solutions shaping the future of fintech.
• Flexible remote work with a global team.
• Competitive compensation and equity opportunities.
• Direct involvement in building a platform that impacts institutional and private investors.

Interested?

Apply directly on Cutshort.io

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

We are looking for passionate people who love solving interesting and complex technology challenges, who are enthusiastic about building an industry first innovative product to solve new age real world problems. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence. As a Backend SDE-2, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization's goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and prepare technology roadmaps.
• Technical Excellence: Guide the team in designing and implementing scalable, extensible and secure software systems. Drive the adoption of best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in software engineering
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software design principles and patterns.
• Expertise in multiple programming languages and modern development frameworks.
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Experience with releational and non-relational databases.
• Experience with Redis, ElasticSearch.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- MySQL, Python, Django, AWS, NoSQL, Kafka, Redis, ElasticSearch

Role: Principal Software Engineer

We looking for a passionate Principle Engineer - Analytics to build data products that extract valuable business insights for efficiency and customer experience. This role will require managing, processing and analyzing large amounts of raw information and in scalable databases. This will also involve developing unique data structures and writing algorithms for the entirely new set of products. The candidate will be required to have critical thinking and problem-solving skills. The candidates must be experienced with software development with advanced algorithms and must be able to handle large volume of data. Exposure with statistics and machine learning algorithms is a big plus. The candidate should have some exposure to cloud environment, continuous integration and agile scrum processes.

Responsibilities:

• Lead projects both as a principal investigator and project manager, responsible for meeting project requirements on schedule

• Software Development that creates data driven intelligence in the products which deals with Big Data backends

• Exploratory analysis of the data to be able to come up with efficient data structures and algorithms for given requirements

• The system may or may not involve machine learning models and pipelines but will require advanced algorithm development

• Managing, data in large scale data stores (such as NoSQL DBs, time series DBs, Geospatial DBs etc.)

• Creating metrics and evaluation of algorithm for better accuracy and recall

• Ensuring efficient access and usage of data through the means of indexing, clustering etc.

• Collaborate with engineering and product development teams.

Requirements:

• Master’s or Bachelor’s degree in Engineering in one of these domains - Computer Science, Information Technology, Information Systems, or related field from top-tier school

• OR Master’s degree or higher in Statistics, Mathematics, with hands on background in software development.

• Experience of 8 to 10 year with product development, having done algorithmic work

• 5+ years of experience working with large data sets or do large scale quantitative analysis

• Understanding of SaaS based products and services.

• Strong algorithmic problem-solving skills

• Able to mentor and manage team and take responsibilities of team deadline.

Skill set required:

• In depth Knowledge Python programming languages

• Understanding of software architecture and software design

• Must have fully managed a project with a team

• Having worked with Agile project management practices

• Experience with data processing analytics and visualization tools in Python (such as pandas, matplotlib, Scipy, etc.)

• Strong understanding of SQL and querying to NoSQL database (eg. Mongo, Casandra, Redis

• Target setting and managing delivery of business targets, in-line with the business and service benchmarks
• Sign partnerships for the company towards growing business or enhancing product bouquet
• Large client closures and relationship management
• Work closely with the Product & Marketing teams to develop and implement PayGlocal’s go-to-market strategy
• Recruit & develop the team to achieve maximum productivity
• Understand the market and strategize merchant acquisition

• Work with product and business stakeholders to prepare test cases and plan
• Build, enhance and maintain automation frameworks for scalability, stability, and performance
• Write new automated tests for existing and new features
• Collaborate with QA Engineers to develop effective strategies and test case documentation
• Create logs to document testing phases and defects
• Report bugs and drive them to closure by collaborating with development teams
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle

What Makes You A Great Fit

• Experience with test frameworks, regression testing, and QA methodology
• Ability to document and troubleshoot errors
• Desire to be a perfectionist

Zobaze is an early-stage startup, based out of THUB, Hyderabad.

Experienced developers who can develop Mobile Applications using Flutter.

Work closely with founders on building product.

Requirements -

Strong Knowledge of Javascript

Experience in building PWA with Angular or similar

Should have an idea on Google Cloud Functions or Amazon Lamda

Good Experience in Node JS

Product mindset, ability to take product manager hat if required in the future.

Have to do multiple tasks if required

Stock Options ( ESOP )

Note: It's not a 9to5 job.

A lot to learn.